Product Manager, Digital Resume Samples

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K Buckridge
27799 Schmidt Shore
+1 (555) 372 5954
27799 Schmidt Shore
p +1 (555) 372 5954
Experience Experience
01/2015 present
Houston, TX
Senior Product Manager Digital Payments Mobile
Houston, TX
Senior Product Manager Digital Payments Mobile
01/2015 present
Houston, TX
Senior Product Manager Digital Payments Mobile
01/2015 present
  • Monitor product performance against established quality factors
  • Development and distribution of Sales Tools
  • Product Development and Enhancement
  • Conduct Market Segment Studies – Product Development (Steering & Advisory)
  • Set market delivery expectation of quality and timeliness factors. Establish agreed upon quality indicators with Operations for product delivery
  • Support product specific Business Developments
  • Product development lifecycle ownership
11/2008 10/2014
New York, NY
Senior Product Manager, Digital
New York, NY
Senior Product Manager, Digital
11/2008 10/2014
New York, NY
Senior Product Manager, Digital
11/2008 10/2014
  • Assisting the development of business cases
  • Develop and measure product KPIs, derive key insights, and devise and execute experiments and multivariate tests to find product solutions
  • Write and consult on product specifications, manage design challenges and execute agile product delivery
  • Support product launch readiness with engineering, sales, support, marketing, finance, legal, channel, procurement, PR and AR teams; ensure proper product naming, positioning, messaging, pricing, customer on-boarding, customer billing and delivery of collateral
  • Engage with customers and partners to deliver roadmap updates, get product feedback, feed that information back into technology development process, and continuously identify next set of opportunities working closely with the internal and external clients
  • Lead and influence cross-functional teams to manage the product lifecycle, including executive stakeholders, direct reports and colleagues in program management, business intelligence, development, quality assurance, brand management and frontline support
  • Develop and measure product KPIs, derive key insights, and devise and execute experiments to find product solutions based on adoption and customer satisfaction rates, financial performance, funnel conversion and falloff points, team performance and platform technical performance
02/2006 10/2008
Detroit, MI
Product Manager Digital Analytics, Iplayer
Detroit, MI
Product Manager Digital Analytics, Iplayer
02/2006 10/2008
Detroit, MI
Product Manager Digital Analytics, Iplayer
02/2006 10/2008
  • Providing occasional help, support and training to other team members on analytics
  • Working with the editorial and Media Planning teams to incorporate analytics into their processes
  • Working with our main digital analytics team to evaluate and/or implement new tools and systems
  • Talking to other teams and partners to make sure everyone will get the reporting they expect
  • Developing and managing the business analyst who reports to you
  • Maintaining a roadmap of analytics work in iPlayer
  • Helping prioritise changes we'll make to the site, based on data we've gathered
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
The University of Texas at Austin
Bachelor’s Degree in Business
Skills Skills
  • Extensive experience/ability to influence and negotiate with individuals outside span of control
  • Ability to think strategically while delivering tactically
  • Strong interpersonal, communication and critical thinking skills
  • Ability to develop product strategy and roadmaps to achieve growth targets
  • Ability to effectively network, partner, influence and build relationships with key business partners, both internally and externally
  • 3+ years experience in developing products within the Mobile space Understanding of current payment industry trends and issues
  • Self-motivated and proactive
  • Experience working in matrix management and multi-site environments
  • Priority management and time management skills
  • Experience analyzing financial data, P&Ls, and product performance metrics
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Product Manager, Digital Bank Resume Examples & Samples

  • Prior experience in the development or delivery of online, mobile or consumer application technology
  • Experience in at least one of the following industries
  • Excellent communicator with solid written, presentational, and verbal delivery skills
  • Ability to break down complex data structures into simple components
  • Comprehensive project manager able to direct multiple work streams simultaneously
  • Display independent initiative, and comfort working in a fast paced environment
  • Strong analytical and industry research skills
  • 5 - 8 years of professional experience in consumer technology, banking, and/or wealth management
  • Strong familiarity with mobile and online technologies
  • Proven track record of successful project execution
  • Demonstrated track record of ability to collaborate both across the organization and with 3rd party partners
  • Experience in public speaking is a plus
  • Programming experience is a plus

Associate Product Manager, Digital Products Resume Examples & Samples

  • Support Digital strategic plan and roadmap through the identification, analysis, and implementation of new and enhanced digital servicing functionality
  • Understand competitive and industry positions and support development of business cases for prioritization of new/enhanced capabilities
  • Across various functions, perform process analysis, identify gaps, size improvement opportunities, and develop action plans to capture benefits
  • Coordinate customer experience strategy, requirements and business project deliverables associated with delivery of product strategies, including all product approval & controls processes
  • Coordinate vendor relationships to insure delivery against customer experience and operational service levels
  • Lead project management of marketing and technology-based initiatives (ideation, project sizing, execution),
  • Coordinate and maintain accurate and auditable product documentation
  • Minimum 5-8 years of business experience
  • Strong relationship management and interpersonal skills, with experience interfacing with vendors and/or cross-functional teams

Associate Product Manager, Digital Servicing Resume Examples & Samples

  • Understand competitive and industry positions and develop business cases for prioritization of new/enhanced capabilities
  • Work closely with cross-functional teams to drive end-to-end product – including Global Avatar/Go-to-Common, Operations/Customer Service, Transaction Services, Business, IT, etc
  • Collaborate with Business Analysts from IT/eBusiness on all projects that have Digital impact (contributing to/reviewing/approving requirements, serving as a Digital subject matter expert, etc.)
  • Experience distilling detailed analysis into strategic initiatives and presenting to senior management

Product Manager Digital Payments Platform Resume Examples & Samples

  • Entrepreneurial mindset, innovation, creativity and relationship building skills
  • Product and Platform management experience building mobile applications and platforms
  • Strong working knowledge and experience in mobile ecosystem, mobile payments technologies (e.g. NFC, HCE, TSM, Contactless, EMV, Global Platform, Paypass, Paywave, Cloud SE, etc) for delivering proximity and remote payment services
  • Strong experience in transforming products into platforms. Understanding of APIs and how to define, create and manage technology platforms
  • Demonstrated experience writing product requirement documentation for mobile or software applications
  • Team player with exceptional time management skills
  • Proven track record of coordinating several departments toward a common goal and solving complex challenges through careful and detailed analysis, planning and execution
  • Experience as a mobile application developer a plus

Product Manager Digital Payments Platform Resume Examples & Samples

  • Aggressively driving product innovation leveraging mobile, payments, and new technology trends
  • Performing competitive gap analysis and ensuring those requirements translate into both improved and new product offerings
  • Defining requirements and working closely with technology teams to manage platform development process from concept to launch
  • Creating and executing the phased platform delivery roadmap based upon the business strategy and market demand

Product Manager, Digital Servicing Resume Examples & Samples

  • Oversee the execution of the below duties as performed by direct reports
  • Provide coaching and guidance to direct reports including all aspects of evaluating and managing performance
  • Partner with marketing and usage teams to plan for product release communications & adoption campaigns
  • Manage vendor relationships to ensure delivery against customer experience and operational service levels
  • Lead project management of marketing and technology-based initiatives (ideation, project sizing, execution)
  • Prior experience as a manager or team leader
  • Bachelors degree required, MBA desired

Associate Product Manager, Digital Payments Resume Examples & Samples

  • Experience in building online/mobile products, and knowledge of the e-commerce and payments space a strong plus
  • Financial services industry experience preferred
  • Strong influencing and negotiation skills

E Commerce Product Manager Digital Subscriptions Resume Examples & Samples

  • Serve as a subject matter/technical expert to the eCommerce and Consumer Products teams on all matters related to the functionality within the specific domain of Subscriptions framework
  • Act as primary product owner for eCommerce subscription products
  • Responsible for Subscriptions product roadmap definition and prioritization
  • Act as user champion when coordinating product development with business stakeholders and align all development activity with business goals and priorities
  • Responsible for working with stakeholders to balance business needs, customer needs and recommend alternative technological approaches when designing framework features and enhancements
  • Work with stakeholders to discover, define, assess and document business needs and requirements in a suitable form to be implemented by the development team
  • Work closely with stakeholders to validate all assumptions and prove the validity of requirements
  • Ensure all key business stakeholders sign off on requirements
  • Responsible for document and communication to stakeholders (including project plan, tasks, decisions, change requests, risk management)
  • Determine in collaboration with key stakeholders high-impact metrics, feature/functionality and technology requirements
  • Ongoing day to day management including iterative improvement, maintenance, design and strategic direction within the product
  • Participate in Agile Scrum development process in the role of Product Owner (e.g., daily scrum, pre-planning meetings, story creation prioritization, ranking, sprint review meetings, sprint retrospective meetings etc.)
  • Closely collaborate with User Experience professionals on user interface specifications supporting the business requirements
  • Develop and own the product backlog for Subscriptions. Maintain a clear ranking of priorities for the development team to effectively plan and deliver against
  • Drive the development of market insights, competitive analysis, audience opportunity, etc. Analyze trends by region, customer segment, distribution channel, content source and product line to strengthen current market position and identify potential opportunities
  • Proactively evolve plans on the basis of such market intelligence. Turn strategy into a value proposition and actionable plans
  • Deliver value in-market on an ongoing and iterative basis using the lean agile methodology

Senior Product Manager Digital Payments Mobile Resume Examples & Samples

  • Product Development and Enhancement
  • Product development lifecycle ownership
  • Identify and Prioritize Product development Opportunities
  • Deploy Products to Market within Time Frame and Budget Established
  • Pricing, Profitability, Packaging, Promotion and Margin Management
  • Provide Product/Sales Consultative Role on Projects
  • Product Introduction to Market
  • Vendor Selection and Relations; Contract Negotiations (Business partners DP & Ops)
  • Oversight of development stakeholders (IT, Operations, Risk, Compliance, Partners, etc.)
  • Market Research and Analysis
  • Maintain and enhance knowledge, current and evolving concepts, practices, processes, laws/regulations, and technologies in payments market
  • Conduct Market Segment Studies – Product Development (Steering & Advisory)
  • Understand and Analyze Competition
  • Understand Buying Habits and Characteristics of Clients
  • Peer Group Analysis and Discussions
  • User Group Participation and Leadership
  • Participation in Payments Industry forums, boards, industry shows
  • Publish articles, business cases, joint presentations or other public activities to promote Fifth Third expertise in the market
  • Internal Communication w/Affiliates
  • Visits affiliates independently
  • Manage Product Announcements
  • Sales Forums and Roundtable Discussions
  • Development and distribution of Sales Tools
  • Product Agreements
  • Quality Surveys
  • Set market delivery expectation of quality and timeliness factors. Establish agreed upon quality indicators with Operations for product delivery
  • Monitor product performance against established quality factors
  • Identification of l Quality Service Issues
  • Follow-up on Progress of Resolution for Quality Service Issues
  • Identify Best Practices in Market. Assess changing market needs, competitive position and performance measures; seek adjustment to processes to meet quality benchmarks as necessary
  • Communicate with Clients
  • Support product specific Business Developments
  • Product Mapping
  • Affiliate/product pricing
  • Project Coordination of Product Conversions
  • Internal and client communication
  • Undergraduate degree in Information Systems or Business required
  • 3+ years experience in developing products within the Mobile space Understanding of current payment industry trends and issues
  • Priority management and time management skills
  • Strong interpersonal, communication and critical thinking skills
  • Experience working in matrix management and multi-site environments
  • Ability to effectively network, partner, influence and build relationships with key business partners, both internally and externally
  • Extensive experience/ability to influence and negotiate with individuals outside span of control
  • Self-motivated and proactive
  • Ability to develop product strategy and roadmaps to achieve growth targets
  • Ability to think strategically while delivering tactically
  • Experience analyzing financial data, P&Ls, and product performance metrics

Product Manager, Digital Experience Resume Examples & Samples

  • Work closely with the Sr. Manager of the Digital Experience to drive business objectives and goals
  • Own the execution of all projects and ensure ultimate delivery to be on time, on budget, and within scope
  • Work with internal clients to identify business requirements and establish timelines for project delivery. This includes prioritizing projects based on department, business impact, ROI and stakeholders
  • Determine and monitor KPIs, to drive effective decisions and recommendations on how to improve site functionality and user experience. Leverage reporting and metrics to suggest opportunities and improvements to business leaders
  • Responsible for quality assurance across the websites, discovering content or feature related issues and fixing as needing
  • Proactively reach out to various teams to initiate new business ideas, discuss areas for improvement, and maintain User Experience best practices
  • Help manage Digital Experience coordinators deliverables - ensure they understand priorities, delivery quality results, and support all stakeholders responding in a timely manner to all inquiries
  • In conjunction with the Sr. Manager, help establish the Digital Experience team as the go-to internal resource for marketing
  • The ability to deal with and manage chaotic situations without losing focus of priorities. Good time management skills and the ability to prioritize is a must

Product Manager Digital Wallet Solutions Resume Examples & Samples

  • Conceptualize and create the right value proposition for the global Android based wallet products
  • Engage during the "first of a kind" deployments to understand the scope and define a product roadmap at a global level that will serve future markets
  • Support estimation for solution recommended and delivery for deployments
  • Determine value added features (eg rewards, pay-with-points) and create global opportunities for re-use
  • Coordinate roadmap and dependencies with external partners like MasterCard, Visa and Apple across the Emerging Payments global teams
  • Solicit competitive industry views and compile market data to support decision-making
  • Team player with excellent relationship management skills

Product Manager, Digital Resume Examples & Samples

  • Develop and drive the Prudentials product roadmap, driving critical capabilities from concept to customer
  • Engage with customers and partners to deliver roadmap updates, get product feedback, feed that information back into technology development process, and continuously identify next set of opportunities working closely with the internal and external clients
  • 5+ years of Product Management experience in internet enabled businesses
  • Understanding of customer transactions and communication, digital marketing, operational work flows, internet technologies, as well as development methodology for a complex multi-business website
  • Strong user experience/design sense, with a record of building great products
  • Good written and oral communication skills

Senior Product Manager, Digital Resume Examples & Samples

  • Experience using agile methodologies to deliver products and technologies is a huge plus
  • Ability to excite and lead others in a highly collaborative environment
  • Experience in financial services companies a huge plus

Product Manager, Digital Product Resume Examples & Samples

  • In-depth understanding of user experience
  • Takes initiative to investigate and formulate recommendations
  • 5+ years’ experience in digital product/project management or related experience with multiple product launches in an Agile environment
  • Hands-on in defining objectives & producing deliverables in fast-paced environment
  • Demonstrates experience managing the full product development lifecycle
  • Strong blend of analytical, decision-making & creative solving skills

Product Manager, Digital Servicing Resume Examples & Samples

  • Manage team of Associate Product Managers and support peer product and associate managers providing leadership and SME to ensure flawless execution of programs
  • Lead identification, consolidation, communication and integration of customer needs, business needs, market trends and customer insights to prioritize needs and evolve digital roadmap that will deliver remarkable customer experiences and capabilities to our customers in all digital channels
  • Lead partnerships with NA consumer businesses (Cards and retail), regional and global product teams, to evolve, integrate, align, prioritize and represent NA business needs. Specifically, focus on optimizing our digital offerings through ongoing assessment and execution to leverage
  • Passion and knowledge of digital customer experience best practices
  • Solid product management background; ability to concurrently manage and assess broad strategies and execute against multiple priorities
  • Financial services experience preferred but not required
  • People management, strategic planning and program management experience
  • Strong analytical skills and track record of decision making in rapidly evolving, often ambiguous and complex situations
  • Team player, leader with excellent interpersonal skills and ability to influence, collaborate and communicate across executive and all management levels, across lines of business, internal resources and external vendors
  • MS Office skills, especially Excel and PowerPoint; Sharepoint
  • 8-10 years business experience

Product Manager Digital Analytics, Iplayer Resume Examples & Samples

  • Analytics (knowledge of comScore Digital Analytics or MMX preferable, but not essential)
  • Being influential and persuasive
  • Working in a technical delivery team
  • Audience research, user testing and experiments
  • Ideas generation and creativity

Associate Product Manager, Digital Games Resume Examples & Samples

  • Execute with high precision and excellence, projects and tasks to ensure best in class title launches
  • APM will complete key requirements leading up to and through product launches including overseeing all submission/deployment processes, financial analysis/forecasting, presentation development, and competitive analysis
  • APM will also be responsible for coordinating efforts with and across other WB teams including brand marketing, product development, PR, user acquisition and analytics
  • APM will directly utilize multiple tools/dashboards to monitor performance of A/B tests, price changes, cross-promotion programs etc., as well as conduct specific analyses and drive product and live management decisions based on insights

Executive Director Digital Authentication Senior Product Manager Digital Authentication Resume Examples & Samples

  • Developing the strategy and investment cases for investment in developing our authentication and profiling controls
  • Understanding the external marketplace, to understand suppliers’ offerings and competitors approaches
  • Interpreting the financial crime “attack vectors” and critical gaps in the existing controls, then designing the key mitigating controls
  • Understanding how our customers perceive and experience our controls, and designing how we improve them to make sure customers feel secure

Technical Product Manager, Digital Ventures Resume Examples & Samples

  • Manage product vision and development through day-to-day decision making with a cross-functional teams including engineers, developers, designers and business or subject matter representatives
  • Translate customer experience into product requirements, create and approve user stories and specifications
  • Work closely with functional analysts to finalize and approve specifications and acceptance criteria
  • Serve as Product Owner in an agile methodology. Identifying, documenting, and developing planning around dependencies and constraints, facilitating high level solution design across teams and vendors as needed
  • Use your technical knowledge to make sound recommendations and decisions in order to deliver maximum value on time and on budget
  • Define and analyze metrics that inform the success of products, and produces regular reporting of metrics and trends
  • Make recommendations for innovative products and features
  • Drive optimization and process improvements between product, design, site management, and development teams
  • Maintains product and bug backlogs and facilitates prioritization exercises with business unit owners and leadership. Recommend schedules and scope for each release
  • Work with larger product management organization to align on vision, strategy and roadmap
  • You have clearly demonstrated these skills/experiences
  • Progressive experience in managing a consumer facing digital product(s) (5 years)
  • Demonstrated ability to build and ship digital products (3 years)
  • Experience in a role supporting product management or IT Engineering (3 years)
  • Experience leading the development of new or existing products or strategies from conception to implementation (3 years)

Digital Authentication Product Manager Digital Authentication & Profiling Controls Resume Examples & Samples

  • Developing the strategy and business cases for investment in developing our authentication and profiling controls
  • Consulting with the teams enhancing existing or developing new services, to determine the authentication, and risk profiling controls they will need for their success
  • Understanding the external marketplace including suppliers’ offerings and competitors approaches
  • Interpreting financial crime “attack vectors” and critical gaps in the existing controls, then designing the key mitigating controls
  • Understanding how our customers perceive and experience our controls, and designing how we improve controls to make sure customers feel secure
  • Understanding the development of standards (e.g. FIDO) and of regulatory influences on the development of the Bank’s controls and making we are in track to meet these requirements
  • Driving the initiation of projects and development of business cases for investment to drive the development of our controls
  • Performed a similar role within a financial institution or payment services provider
  • At least 7 years experience of designing and developing fraud and security controls
  • At least 7 years experience of operating in a Digital or e-Commerce business or channel
  • A great ability to interpret data and MI and provide robust analysis to support recommendations

Senior Product Manager, Digital Products Resume Examples & Samples

  • Is an expert in the use, design, delivery and execution of digital communications products including SMS, email, PDF, archive solutions and other electronic transactions
  • Understands the unique nature of transactional print in the healthcare, billing and financial markets and can translate the needs of the customers into digital products that will drive the market
  • Assists with the profitability analysis on new product ideas; develops business plans, marketing strategy, pricing strategy, financial and transaction based forecasts
  • Works closely with Product Delivery and Development to ensure requirements are interpreted correctly in detailed design specifications and in the construction of the product assigned
  • Manages the design and development of new product ideas and enhancements of existing projects/products; Consults with Product Marketing to develop launch plans, define marketing requirements and ensure key product collateral exists; i.e.: product guides, sales presentations, demo scripts, flash demos, feature comparisons, etc
  • Manages product roadmap(s) to illustrate the vision and key phases of deliverables for the product(s). The roadmap is a plan, not a commitment. Ensure that all departments are prepared for new product releases and all items are completed to launch the product externally, conducts profitability analysis on new product ideas; develops business plans, marketing strategy, pricing strategy, financial and transaction based forecasts
  • 7-10+ years of experience in product management with a large organization
  • Experience with Digital Product Delivery (email, SMS, Portals, PURLS, etc.) and Transactional Print product management a must
  • Experience with product management required
  • Knowledge and experience in the transactional print market including the financial services, healthcare and biller industries
  • Demonstrated ability to develop product vision and strategy
  • Ability and experience leading teams to execute against a strategy and deliver business results
  • Negotiation and Decision-making skills
  • Knowledge of bill payment financial services products and practices
  • Experience in leading change
  • Willingness to “role up your sleeves” and dig into a problem to reach a solution

Product Manager Digital Ad Services Resume Examples & Samples

  • Work with brand senior and executive leadership to understand business objectives and then design, validate, and translate into tactical tasks and priorities
  • Manage and prioritize projects, tasks, feature requests and escalations across all ad related functions of a given brand to ensure prompt acknowledgement and resolution – coordinating and enlisting Program Management and Technology teams
  • Coordinate with Ad Technology team to troubleshoot and provide QA support to the account management, sales planning, research, and finance teams in areas related to ad creative, ad system setup, reporting, billing issues, and impression/click data
  • Document best practices and important information regarding ad integrations and products
  • Participate in feature prioritization, project prioritization, and product roadmap discussions with Ad Services team to advocate for business
  • Work with the Digital Media, Product, PMO and Engineering teams to understand, define, and execute ad integration requirements across products and platforms
  • 5+ years experience in internet or advertising operations
  • Hands on experience with digital ad serving platform such as FreeWheel (preferred) or DoubleClick
  • Familiarity with video streaming technologies
  • Strong organizational skills, ability to prioritize, multi-task, and meet deadlines
  • Ability to effectively manage time and prioritize tasks/projects as needed
  • Ability to work effectively in a team environment as well as independently
  • Experience in product management in Digital Media or related business experience
  • Experience in digital advertising
  • Experience with JIRA, Confluence, Zendesk, or similar tools
  • Experience working with/communication with executive leadership and C-Level roles
  • Familiarity with HTML/CSS skills
  • Familiarity with JavaScript
  • Familiarity with Flash
  • Familiarity with XML

Product Manager, Digital Journals Resume Examples & Samples

  • BA/BS degree
  • Grasps technical concepts affecting products which are software based and effectively communicates them broadly to lay audiences
  • Ability to lead & influence large cross-functional groups without direct reporting control. Assertive but positive in leading via indirect influence
  • 2+ years in digital journal publishing environment, some experience with mobile apps
  • Proficient in all aspects of project management process. Ability to effectively prioritize, execute tasks, and handle a range of projects simultaneously within a high-pressure environment
  • Relationship management: Manage multiple stakeholders’ expectations
  • Goal oriented team-builder: Sets measureable goals for teams and creates a sense of personal accountability for all team members. Excellent interpersonal, negotiation and communications skills
  • Process driven, highly organized and methodical with excellent time management skills, strong ethics, and understanding of the STM publishing business imperative
  • An enthusiastic and committed attitude, flexible problem-solver, open to participate and promote change within the organization
  • Technical skills: MS Office Suite, Acrobat Professional, iTunes. Familiarity with apps on Tablets & smartphones

Product Manager Digital Resume Examples & Samples

  • Think strategically and creatively about the needs and experience of both consumers and employers translating them into strategy and product requirements
  • Conduct research on market opportunities through regular review of healthcare trends, competitive intelligence, trade organization reports, customer inquiries, and consumer feedback
  • Develop data-driven product plans that reflect the needs of all constituents
  • Develop new programs and services from product concept through implementation leveraging existing organizational processes including product development methodology
  • Manage product portfolio through lifecycle assessing product performance and develop strategies for mitigation and quality improvement
  • Work collaboratively in a matrix, complex environment leveraging cross - functional teams to achieve business goals
  • Manage cross - functional projects and initiatives that require problem solving, relationship building, influencing and analyzing
  • Work collaboratively with functional, enterprise, and external vendor partners to ensure flawless execution and product quality
  • Bachelor Degree or equivalent work experience
  • Experience with product development methodologies (Stage-Gate, Agile)
  • Experience working on technology development projects
  • Advanced Degree (Masters)
  • Experience managing external vendors and across UnitedHealth Group
  • Experience with consumer health technology including web, mobile, texting & notifications, apps, and data analytics
  • Consumer-focused
  • Ability to achieve goals on time and within scope in a matrix environment
  • Ability to work collaboratively and influence others
  • Ability to effectively communicate at all levels of the organization
  • Ability to leverage data to arrive at sound business decisions
  • Ability to embody the UnitedHealthcare culture through their work and their actions

Senior Product Manager, Digital Services Resume Examples & Samples

  • Focus relentlessly on the mobile customer experience for existing customers. Develop vision for the ideal customer experience and initiate projects to realize this vision
  • Own a KPI across app and web. Grow this KPI throughout product and non-product initiatives that cut across the entire company
  • Execute flawlessly on major product launches through a deep understanding of the product vision, desired customer experience and attention to details throughout the development process
  • Establish and maintain development priorities across the organization and with key partners by ensuring understanding of the product vision and its importance, and developing reciprocal win-win relationships
  • Develop business requirements for roadmap items and ensure they get translated correctly into product requirements and user stories
  • Continually develop and test ideas through usability tests, consumer panels, user research, A/B tests, and other research methodologies
  • Conducts competitive and industry best-practice analysis, monitors web/app industry trends, and makes recommendations that impact the greater T-Mobile strategy/roadmap
  • Gain and maintain executive approval for new projects by developing effective business cases and persuasive arguments to support new ideas
  • Develop and manage KPIs and prioritize work in order to achieve results
  • 5+ years’ experience developing product features from ideation through launch
  • 5 + years’ experience creating and writing effective Agile user stories, creative briefs, formal business requirement documents
  • 2 + years Android / IOS App Design (User Interface) & site architecture experience
  • Business-owner / entrepreneurial mindset
  • Experience Proven ability to make smart feature vs. time-to-market trade-offs
  • Solid knowledge of A/B testing concepts and execution on digital properties
  • Bachelor’s Degree, MBA preferred
  • 5+ years’ experience developing innovative, yet simple payment experiences across digital platforms (app, web, social, 3rd party, etc.)
  • 5+ years’ experience building ecommerce experiences for app and web

Senior Product Manager, Digital Product Mgmt Resume Examples & Samples

  • Manage the effectiveness of assigned areas/products, recommend improvements, and maintain a digital strategy and roadmap to enhance the digital experience
  • Own an omni-channel KPI specific to assigned area. Grow this KPI through product initiatives that cut across the entire company
  • Collaborate with multiple stakeholders and facilitate trade-off discussions
  • Focus relentlessly on the digital customer experience for our customers and frontline. Develop vision for the ideal experience and initiate projects to realize this vision
  • Create research briefs, creative briefs, business cases, etc, in support for the roadmap and product vision
  • Continually develop and test ideas to improve the customer experience and ROI through usability tests, consumer panels, user research, A/B tests, and other research methodologies
  • 6 + years web design (User Interface) & site architecture experience, including business requirement document development (user stories, creative briefs, etc.)
  • 6 + years experience developing product features from ideation through launch
  • Proficiency in brand and product engagement, e-commerce, web self-service, customer loyalty and cross sell technologies 
  • Proven ability to make smart feature vs. time-to-market trade-offs
  • Experience using data and metrics to back up assumptions and assertions of business value
  • Proficient with A/B testing concepts and execution on digital properties
  • Proficient with Agile and Waterfall SDLC methodologies
  • Experience in the wireless or technology industry

Product Manager, Digital Product Mgmt Resume Examples & Samples

  • 3 + years web design (User Interface) & site architecture experience, including business requirement document development (user stories, creative briefs, etc.)
  • 3 + years experience developing product features from ideation through launch
  • Knowledge of middle layer and back-end system integration
  • Competency in brand and product engagement, e-commerce, web self-service, customer loyalty and cross sell technologies 
  • Experience collaborating with business stakeholders, developers, engineers, UI designers, QA and other cross functional groups
  • Ability to monitor business intelligence data and provide recommendations for website enhancements
  • Solid knowledge of Agile and Waterfall SDLC methodologies
  • Experience working for a company with top 200 website
  • Market Research, Competitive Analysis, Forecasting, Creative Production Management, Promotions Management, Digital Advertising Management, Process Competency Management, Internal Tools Development, Web Content Management, Web Design
  • Bachelors Degree. Business/Marketing/Systems

Senior Product Manager, Digital Service Resume Examples & Samples

  • You have an unwavering desire to create better customer experiences
  • You are a strategic thinker, with the ability to see the big picture and understand the “why”, but are also able to dive into the details and make relevant connections
  • You have strong leadership qualities and are able to influence and champion ideas effectively in a highly matrixed environment and across multiple and diverse groups
  • You like taking ownership over work, and are comfortable working independently; but you also like working with others to deliver results in a fast-paced work environment
  • You know how to navigate the organization, and build strong relationships with leaders across the business
  • You are very organized and have the skills to run multiple initiatives concurrently
  • You are an excellent communicator with people at all levels of the organization, both written and oral

Product Manager, Digital Commerce Resume Examples & Samples

  • Identifies and leads product portfolio planning (e.g. business case development, operational requirements, cost & pricing analysis, and product scope definition)
  • Conducts strategic planning to prepare product roadmaps; proactively identifies changes in the business and technology landscape, and identifying technical projects required to maintain/enhance service levels
  • Develop strategies and implement programs that maximize revenue, increase commerce transactions, reduce operating expenses, and contain costs
  • Foster a mobile-first culture and implement responsive and adaptive strategies

Senior Product Manager, Digital Resume Examples & Samples

  • Demonstrate strategic leadership and tactical delivery of products while collaborating with sales, marketing, go-to-market partners and customers
  • Provide strategic contributions to the overall product line and define individual product roadmaps
  • Research competitive products and identify opportunities for differentiation
  • Develop market assessments and business cases for new offerings; research and create market/product requirements with prioritized features and corresponding justification
  • Set product pricing, distinguish the product’s unique characteristics, identify the proper market for the product
  • Play a proactive role in product planning and design to ensure the product is differentiated from competitors in the marketplace
  • Track product performance, conduct market research, and recommended changes to the product, the marketing plan and/or the overall product objective
  • Be an on-going evangelist for your products and services
  • Provide strategic and technical leadership on products involving large cross-functional teams
  • Provide direction to other functional teams including those outside of the Digital practice
  • Be a high energy self-starter with an innate ability to identify what’s needed and the leadership skills to motivate the extended team; must be able to resolve issues independently
  • MBA preferred and/or equivalent experience
  • 5+ years of software/web product management experience; cloud computing, hosting, ecommerce, web content management and/or web site experience is a highly desirable
  • Proven ability to communicate clearly with technical teams, senior leadership, other internal constituents, customers and partners
  • A methodical and analytical approach mixed with an execution-focused drive to “get it done”

Senior Product Manager, Digital Commerce Resume Examples & Samples

  • Lead a product team to constantly improve key performance indicators and the customer experience in line with the overall vision for digital products and experiences
  • Manage all aspects of performance and development of direct reports to encourage professional growth and associate satisfaction
  • Lead a defined area or product(s)’ definition and delivery schedule
  • Manage the product backlog and opportunity backlog to consistently innovate in ways that improve the business
  • Establish and conduct continual discovery cycles for the product that maximizes customer insight, site data, industry trends and the full resources of the product team
  • Create and foster a team dynamic that is motivated to improve the customer experience, product scorecard and key performance indicators
  • Support site search optimization, external search engine optimization (“natural”) and paid search marketing
  • Support site operations, including all site changes and hosting, to ensure eCommerce growth, profitability and customer satisfaction. Provide leadership and mentoring for other product managers to foster a supportive environment of learning
  • Continually bring new methodologies and techniques to improve product quality and speed to market. Manage vendors and partners to maximize the ROI and profitability while continually bringing innovative features to our customers
  • Act as the liaison between the eCommerce Department, Marketing and Merchandising teams to ensure a seamless customer experience across all channels
  • Help define “best practice” eCommerce work flow processes (i.e. discovery and delivery) to ensure product delivery meets quality standards, is on time and on budget. Possess a complete understanding of the performance of the product and of the entire site by creating, monitoring and sharing product scorecards and KPIs
  • Work closely with management and the product team to define a compelling product, a path to market, and evangelize that vision within the team and across the company
  • Identify, evaluate and recommend external vendors to support vision and roadmap where appropriate and manage vendor relationships include contract negotiation and renewals
  • Prioritize all defects associated with the product and/or that are impacting customers with appropriate urgency and consideration of current backlog
  • Continue to refine product backlog based on performance metrics, customer feedback and live testing

Product Manager, Digital E-commerce Resume Examples & Samples

  • Lead the digital experience strategy that will contribute the unified touch experience (omni-channel) strategy and framework
  • Identifies new business opportunities, product and service enhancements within strategic objectives and influences business decisions with senior management
  • Bachelor's degree in Business, Engineering or equivalent
  • Minimum 5-7 years of relevant online channels experience in a fast paced environment with telecom industry experience
  • Keen understanding of the web ecosystem and customer needs

Product Manager, Digital Ad Products Resume Examples & Samples

  • Build business case for prioritizing new features, improvements and bugs based on customer impact and goals
  • Communicate new ad products, product launches or updates, and provide training (as needed) to the Sales personnel and Ad Operations
  • Conduct market research, perform competitive analyses, and identify current trends in advertising
  • Assist in identifying new systems and processes to enhance communication and manage relationships between ad products and other internal teams
  • Calm under pressure, with flexibility and adaptability to rapidly changing environment
  • Strong organizational skills including the ability to manage a diverse workload and assign priorities to tasks
  • Strong teamwork skills including the interpersonal skills to interface with cross functional groups. Experience with Agile Development a plus
  • Understanding of online advertising pricing, packaging, and inventory management
  • Strong understanding of web/mobile culture, customers, and function
  • Demonstrates resourcefulness in managing the scope of responsibilities
  • Problem solver with sound judgment and attention to details

Product Manager, Digital Markets Innovation Resume Examples & Samples

  • Assist in developing the product roadmap for new back-end systems, website CTAs and Web form optimizations
  • Proactively suggest ideas for enhancing the product roadmap based on data and research, which can be used to rationalize product decisions
  • Meet and communicate regularly with development stakeholders, including participation in weekly planning meetings and/or daily stand-ups and relevant Slack channels
  • Manage task execution, potentially leveraging tools such as Basecamp and JIRA. Manage leadership expectations for completely these tasks
  • 2+ years of product management / development experience (online a plus)
  • Advanced Excel skills a must
  • Knowledge of the IT industry, social media, content marketing a plus
  • Experience with SCRUM or AGILE methodologies a plus
  • Stamford, CT-based position. Travel required

Product Manager, Digital Marketing Resume Examples & Samples

  • Lead brand team’s own thinking on business strategy and planning relating to multi-channel opportunities; provide strategic insights for how to achieve brand objectives using digital channels
  • Lead digital and customer engagement strategy development, alignment and implementation
  • Lead the development of a comprehensive HCP and patient CRM plan, including acquisition and retention streams
  • Lead the strategy and tactical execution of social media and traditional media platforms
  • Partner with HCP and Consumer promotions to ensure all proposed activities are aligned and integrated as appropriate
  • Manage HCP and Consumer websites; maintain and constantly improve website experience, content and visibility
  • Work with agency partners and team members to devise and continuously improve SEO/SEM go forward plan
  • Work with HCP and Consumer marketing to devise and continuously improve customer engagement and lead generation through email channel
  • Develop and maintain an in-depth understanding of digital marketing trends in order to create experiences that connect with our current and future customers
  • Responsible for day-to-day relationship management with agency partners for all digital initiatives
  • Own all marketing analytics/reporting and continue to develop and drive regular reporting initiatives underway showing the effectiveness of our digital marketing, social media and communications initiatives
  • Three to five years’ experience in pharmaceutical/biotech industry in a digital marketing role
  • Prior experience in at least two areas of Marketing, Promotions, Account Management, Analytics or Market Research is preferred
  • Possess a complete understanding and application of marketing principles, concepts, practices and regulatory standards
  • Neuroscience experience a plus
  • Strong leadership to build consensus and effectively lead cross functional teams
  • Excellent quantitative abilities and communication skills (written, verbal and presentation) are a must
  • Ability to work in a highly complex, matrixed environment and stay focused on critical goals and outcomes without being distracted by daily operational challenges
  • Comprehensive understanding of digital marketing and industry trends

Senior Product Manager, Digital Shopping Resume Examples & Samples

  • Business case development and quantification of results
  • Rallying resources through formal and informal processes to get work done
  • Support the development of Retail Front Store Digital product strategy for annual planning and product roadmap development
  • Manage the broader relationship with IT and Project Management to ensure the support and staffing for your product pipeline
  • With a focus on Digital Shopping, this role is responsible for developing digital products across mobile app and web
  • Partner with key stakeholders to define the product vision, strategy, roadmap and supporting metrics required to deliver and enhance a best in class digital experience
  • Set direction and create business requirements, identify information needed to make business decisions and work plans to meet business goals
  • Become an expert in the life of our customers
  • Work closely with engineering, UX, retail business teams, legal, marketing, customer service and leadership teams to bring products to market, optimize business opportunities
  • Collaborate with project management, technical, creative and business stakeholders to ensure timely and accurate product implementations
  • Work with adoption team to develop and execute go-to-market plans
  • Ensure appropriate testing of products prior to launch
  • Conduct product and competitive research and analysis

Product Manager Digital International Resume Examples & Samples

  • Lead the ideation, technical approach and launch of online and offline commerce solutions – find the best point of conversion and drive to it
  • Build consensus from multiple lines of business
  • Drive product development with engineers and designers
  • Integrate analytics, data science and research into your methodology
  • Maximize productivity in a constantly changing environment of shifting priorities
  • Specific experience in European SEO across multiple languages
  • Piloting and prototyping before investing
  • Iterating and optimizing
  • 5+ years in the technical architecture or user experience of digital solutions
  • Bridging online and offline domains for full customer journey impact

Product Manager Digital Solutions Resume Examples & Samples

  • You will contribute in new digital solution introductions as well as in the development of the lifecycle for the existing solutions
  • You ensure the availability of product specific information for the assigned digital solutions portfolio, consisting of new and existing solutions
  • In collaboration with the Diabetes Solution Manager and the Market Development Team, you will define new solutions answering unmet needs of existent our new customer segments
  • You will coordinate the development of these new defined digital solutions in collaboration with internal developers and the Diabetes Solution Manager
  • You fit new Diabetes solutions into the existing offline data management portfolio and ensure long term portfolio optimization
  • With the support of the Medical Department, you will translate medical value into customer benefits
  • In collaboration with the Diabetes Solutions Manager you develop training concepts and tools regarding the Digital Solution portfolio to provide the adapted knowledge and support to the sales team which is responsible for the customer trainings
  • You provide support to Account Managers in the event of complex customer demands or issues, and accompanies the respective colleagues on visits to customers as required
  • You are responsible for developing product marketing plans within the existing marketing strategy for the Digital Solutions range
  • You are responsible for the implementation and the control of these solution plans and the communication to our sales and service department by developing the necessary supporting material
  • You will be responsible for the performance monitoring of the solutions and you will support the development and implementation of corrective actions when necessary
  • You will be responsible for the logistical management of the assigned solutions (such as planning, manuals, solutions documentation, …)
  • You will develop the positioning and sales arguments at digital solution level
  • You have a strong knowledge of the competitive landscape and you will support our sales and customer service in sales argumentation
  • You will keep close contact with the market and customer needs and you will identify their opportunities and communicate these

Senior Product Manager, Digital Marketing Resume Examples & Samples

  • Develop and execute marketing brand plans; working with the sales team, external vendors and key opinion leaders in the market
  • Maintain/develop disease expertise
  • Provide support and mentorship to the product managers/brand team members, including coaching, motivating, and advising along with the department management
  • Develop and manage relationships with key professional and patient advocacy organizations
  • Develop and implement key promotional tactics to drive the brand strategy
  • Monitor and evaluate competitive products and marketplace dynamics
  • Support marketing plans at all stages of development and decision-making; including positioning, forecasting and scientific / promotional communications
  • Effectively manage budgets for assigned projects
  • Work effectively with cross-functional teams (clinical, medical, legal, regulatory, sales and market research) to ensure appropriate understanding and implementation of the product strategies
  • Develop and deliver presentations for management and internal and external audiences including senior management, as needed
  • LI-EX
  • Successful candidate should have at least 6 years industry experience with a minimum of 4 years of either sales or marketing experience. The preferred candidate will have prior experience in hematology/oncology marketing
  • Must demonstrate ability to lead strategically, execute effectively on tactical marketing plans, build alignment, inform, negotiate and collaborate
  • Demonstrate effective communication at all times. Experience in delivering complex messages to various internal and external customers with a track record of effective and influential presentations
  • Demonstrate initiative, creativity, strategic capabilities, and ability to work effectively in complex, rapidly changing environments
  • Strong project and process management skills, along with the ability to work on multiple tasks, and to effectively prioritize
  • Proven team player with ability to navigate cross functionally

Product Manager, Digital Markets Resume Examples & Samples

  • Strong problem solving, analytic, and decision making skills. Ability to interpret data and trends, diagnose problems, and formulate effective action plans to resolve issues
  • Knowledge and / or understanding in web platforms; demonstrated ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical and non-technical individuals
  • Self-motivated worker with entrepreneurial passion
  • Effective communication skills at all levels of an organization
  • Stamford, CT or Austin, TX. Some travel required

Ad Product Manager, Digital Ad Products Resume Examples & Samples

  • Manage the ad product life cycle through ideation, testing, rollout and retirement
  • Document product requirements and expected deliverable of the product in development
  • Develop creative specifications with Creative Lab and consumer product team to ensure best possible consumer experience
  • Active involvement with consumer teams to ensure ad products needs are represented in redesigns, site launches, etc
  • Develop metrics to benchmark performance of your portfolio of ad products to ensure maximum sell through as well as identify problems so you can improve their performance
  • Maintain awareness and develop market intelligence of industry trends, technology, etc. through active participation in industry groups/task forces such as the IAB, by reading appropriate industry publications, screening potential vendors, and attending events/conferences

Product Manager, Digital Commerce Resume Examples & Samples

  • Establishing strategy and roadmap for digital product
  • Conveying vision to the team and establishing buy-in from stakeholders
  • Managing product development to align with vision
  • Writing and reviewing acceptance criteria for product features
  • Troubleshooting product issues
  • Being a day-to-day member of agile delivery teams during all project phases
  • Interfacing with our agency partners
  • Have three (3) to five (5) years of web or mobile product management experience in an agile environment
  • Have experience using an agile tracking tool (Rally, Jira, Pivotal Tracker etc.)
  • Possess UX design skills, user flow, and wireframe development
  • Have the ability to multi-task in an effective manner and to work successfully in a fast-paced environment
  • Possess excellent written and verbal communication skills coupled with solid listening, facilitation, and presentation skills
  • Enjoy occasional travel

Associate Product Manager, Digital Solutions Resume Examples & Samples

  • Serve as a subject matter expert in user experience (UX) design, and work to ensure alignment with Canadian Division user experience standards
  • Develop and/or review conceptual wireframes, ensuring that design layout, navigation, and online copy are aligned to user experience design best practices
  • Consult on UX best practices on internal projects, and ensure customer experience is taken into account in the creation of all websites and applications
  • Perform user research (usability studies, focus groups, customer experience sessions) to better understand user interaction with our websites and web applications
  • Oversee, support and analyze customer satisfaction surveys, market research, and competitor analysis
  • Minimum five years’ experience in the financial services and/or technology industry
  • Degree in business/marketing or a technical discipline (Software Engineering, HCI, etc.) or equivalent industry experience
  • Proficiency in basic front-end web development (CSS, HTML, JavaScript, etc.)
  • Familiarity with web analytics tools (Adobe Analytics, Google Analytics) and digital campaign management
  • Critical thinking, combined with resilience and strong judgment/business acumen to understand trends outside the industry, anticipate impact and make recommendations
  • Definitive and proven ability to influence others
  • Exceptional analytical and communication skills are essential
  • Knowledge of current and emerging trends in Web development and design
  • Experience as a Product Owner within an Agile delivery environment
  • Business experience supporting product development and portfolio management
  • Working knowledge of project management

Senior Product Manager Digital Experience Resume Examples & Samples

  • Perform competitive analysis and track market trends
  • Develop technical assets and training material to educate our technical field, partners and customers
  • Identify solution opportunities through interactions with customers, sales, pre-sales, partners and industry business groups
  • Define, build and deliver compelling demos and solutions to showcase our products and services
  • Work closely with our partners to develop cloud based solutions
  • Engage on social media to support and grow our customer community
  • Plan and execute key enablement events and conferences with the appropriate pre and post activities to drive learning
  • Communicate key aspects and benefits of our portfolio to prospects, customers, and partners
  • Background in consulting and sales engineering preferred
  • Strong creative, user experience and design skills to build compelling demos and assets
  • Superior technical acumen to build demos and solutions that solve customer problems
  • Excellent written and oral communication and interpersonal skills
  • Team-oriented: candidate must enjoy collaborating with a globally distributed team and be able to both lead and participate in projects
  • **All Qualifications Preferred***

Product Manager, Digital Cross Channel Resume Examples & Samples

  • Retail, Call Centre and/or cross channel experience a bonus
  • Highly motivated & adaptable individual
  • Strong inter-personal, communication (written and oral) and negotiating skills including ability to communicate with all levels of the organization, and confidence to influence and persuade
  • Ability to understand the big picture while not losing sight of the details
  • Understanding of technical aspects of web applications, including database-driven functionalities & general web functionality
  • Self-motivated & entrepreneurial
  • Understanding of technical aspects of different applications
  • Experience with all stages of the Software Development Life Cycle including Requirement Gathering and Analysis, Unit testing, Deployment, - Maintenance and Support

Product Manager Digital Programme Resume Examples & Samples

  • Lead current test/pilot digital projects (e.g. Request and Collect, Touch and Inspire), including product and future phase enhancements
  • Gap analysis to inform data, attribute changes, enhancements, requirements in existing and future systems
  • Satisfy immediate and longer term workstream requirements to deliver project objectives
  • To review and monitor digital trends
  • Extract, collate, compare and check product data from multiple sources to identify and manage inconsistencies, duplication and channel/user requirements
  • Identify and recommend changes to processes that will improve accuracy and productivity
  • Ensure that existing data guidelines are adhered too, while also creating new guidelines, policies and processes
  • Engage with project, digital, product and marcomms teams to develop sound ways of working and practical processes
  • Manage relationships with multiple stakeholders across the business and external agencies
  • Manage, train, coach and support less experienced team members
  • Proven digital marketing experience
  • SEO standards
  • Ability to prioritise daily workload
  • Advanced Microsoft office and excel skills

Consumer Deposit Product Manager, Digital Resume Examples & Samples

  • 5 years direct work experience as a product manager in a financial services or relatable service industry
  • 3 years in a product management capacity for digital experiences (web, mobile) or software platforms
  • Proficient in Microsoft Office

Product Manager, Digital Conversations Resume Examples & Samples

  • Own product strategy, roadmap, and delivery
  • Analysis of internal & external customer needs
  • Interpret sales & customer performance metrics and the financial implication
  • Develop the near, mid and long-term holistic roadmap of initiatives aligned to business objectives
  • Execution of the in-house or 3rd party vendor solutions including running of various tests/pilots through A/B testing
  • Closely work with Staples Global Technology, Sales Operations and various cross-functional teams to deliver, and manage the product lifecycle
  • Strong knowledge of CRM tools and ability to merge online/offline sales and service efforts for the benefit of the customer and efficiencies. knowledge is a plus
  • Unlock the power of data
  • Develop various frameworks and point of views to ground internal teams and stakeholders on data-driven product approach
  • Ability to work with technical teams to understand existing data systems and retrieval of information as an input to the sales enablement product & tools
  • Understand requirements of sales & marketing teams and work closely with data science and analytic teams for testing and deployment
  • Focus on product performance, data insights, optimization and continuous innovation
  • Help define key performance indicators for each product/tool/capability
  • Develop business case to justify the prioritization and benefits
  • Track and report on the benefits/impact after go-live
  • Drive broad organizational engagement to deliver products on-time and on budget
  • Regularly, impactful communication of progress and impact
  • Develop processes to listen, learn and incorporate customer feedback in products
  • Bachelor's Degree (technical discipline preferred)
  • Min of 6-8 years’ experience in at-least two of the following areas
  • Management/Technology Consulting
  • ECommerce strategy
  • Data science/analytics
  • Experience partnering with technical teams to deliver results
  • Strong strategic, analytical and critical thinking skills; ability to break down complex problems and formulate plans
  • Strong organizational and project management with attention to detail (must be excellent at excel, power-point)
  • Proven ability to collaborate broadly with flexible, positive attitude and ability to get results
  • Exceptional oral and written communication skills; ability to communicate to the senior executives

Product Manager, Digital Resume Examples & Samples

  • “Master system integration” for all products
  • Lead development and drive execution of the overall integration of projects for Consumer in collaboration with CBU and CET
  • Identify, evaluate and manage digital business development required to integrate projects into MyRogers/Fido (App/Browser/Rep)
  • Is responsible for the overall integration plan of all the different products to ensure the right sequencing of products from a dependency, a technology and user experience stand point
  • Works closely with IT to ensure that all the components are tested and perform according to the standards put in place
  • Put metrics in place to monitor the performance of the applications to ensure that the SLAs are met and work with their IT partners when there are outages
  • Master’s or Bachelor's degree in Business, Technology, Design or equivalent
  • Minimum 5-7 years of relevant digital experience
  • Good understanding of the digital ecosystem, trends and customer needs

Senior Product Manager, Digital Innovation Resume Examples & Samples

  • Drives a vision and builds collaboration with cross-functional teams to align vision and execution
  • Collaborates with technology, business, and consulting partners to solve problems
  • Leads with clear requirements and an understanding of technology implications and tradeoffs
  • Develops senior leadership presentations and business cases to drive buy-in
  • Works with leading technology partners to develop new features
  • Creates a longer term roadmap for pilots that will change T-Mobile’s approach to consumer experiences
  • 10+ years’ experience in product management, product marketing, or program management in a technology or e-commerce company
  • Strategy or planning experience
  • Experience working with cross-functional teams
  • Enthusiasm and curiosity for new technology
  • Strong presentation and problem-solving skills
  • Bias for collaborative action (team player who can drive action)
  • Top-tier MBA preferred
  • Experience in leading platform companies
  • Embraces ambiguity and the thrill of working for the Un-carrier brand

Product Manager, Digital Team Resume Examples & Samples

  • Work closely with contributors from each department to understand their goals, and help make their information and resources accessible to the public
  • Collaborate with other teams in the Department of Innovation and Technology to ensure compatibility with existing technologies
  • Ensure a consistent and delightful user experience for end users across digital products
  • Understand our end users (residents, visitors). Draw on data and feedback to inform product direction
  • Translate needs from users and departments into an overall vision and product roadmap that is aligned with our digital design principles
  • Prototype, test, and iterate on ideas
  • Work with designers to develop flows, wireframes, and mockups
  • Work in sprints with our developers to deliver on the product roadmap. This includes defining r stories, logging tickets, and managing priorities for feature development
  • Define and track key product metrics; use metric targets to inform product evolution
  • Coordinate launches with internal stakeholders and provide weekly status updates
  • Assist in procuring additional resources (e.g., software), as needed
  • Perform related work as required
  • At least three (3) years of fulltime, or equivalent part-time, professional experience in product management, web content management, or related field
  • Strong ability to create simple, elegant user experiences
  • Extensive understanding of user centered design methods and usability best practices
  • Demonstrated track record of execution and entrepreneurial thinking. Previous experience with building or managing enterprise level products is a plus
  • Exceptional interpersonal skills
  • Ability to listen, asks questions, discern nature of problems, and synthesize needs (from internal and external stakeholders) into an actionable product roadmap
  • Extensive experience using analytical and creative thinking to solve problems strongly preferred
  • Strong organizational skills. Ability to manage multiple projects and meet deadlines under pressure
  • Ability to exercise good judgment and focus on detail as required by the job
  • Preference given to candidates with knowledge of product management, web, and application technologies and best practices, including: product management software such as Aha or Basecamp, Drupal, web analytics, XHTML, CSS, Adobe CS studio, and RSS feeds

Senior Product Manager, Digital Resume Examples & Samples

  • Be the SME on what the platform can do: identify and evangelize how T-Mobile should leverage the capabilities of the device, the channel in use and interaction patterns to deliver a best-in-class service experience
  • Create and champion a customer focused and market-informed product vision and strategy
  • Define a product feature and release roadmap that supports the product vision and strategy and gain cross functional acceptance
  • Understand and guide implementation decisions to weigh customer experience and future extensibility with cost and timeline concerns
  • Manage the end-to-end product lifecycle from conception through market launch within an Agile Scrum approach: write and consult on epics, features, user stories and acceptance criteria; represent your requirements at grooming, planning, demos and retrospectives; accept delivered requirements
  • Consider both external and internal customer needs when authoring feature requirements
  • Partner with front-end support and marketing teams to manage post-launch product health
  • Ensure that all product features introduced by the larger organization result in an elegant, coherent user experience
  • Write and consult on product specifications, manage design challenges and execute agile product delivery
  • Build T-Mobile’s community presence to attract and retain top talent in the mobile app space
  • A strong passion for technology, especially mobile/apps
  • Proven experience with rapid, iterative design and development processes
  • Experience in customer service or retail a plus
  • Ability to think broadly, outside of the box and be creative and innovative in their thinking
  • Excellent oral and written communication skills, including the ability to effectively present information to senior management
  • Ability to roll up sleeves and immerse in the details
  • Drives constant improvement

Product Manager, Digital Service Resume Examples & Samples

  • Lead the digital experience strategy that will contribute to the omni-channel strategy and framework
  • Conceptualize, develop and define product/project business requirements, & Use cases development
  • Highly motivated individual with a naturally inquisitive nature
  • Strong communication (written and oral) skills and negotiation skills
  • Excellent problem solving and decision making skills
  • Excellent customer service skills and able to maintain positive relationships with internal stakeholders
  • Expert knowledge within the Microsoft Office

Product Manager, Digital Solutions Resume Examples & Samples

  • Identify key functionality to improve client engagement via our digital channels, with a focus on our mobile native app
  • Successfully demonstrate root-cause analysis and proving your case through metrics
  • Assess new digital campaigns using criteria established in the digital strategy, exploring client value and business objectives to prioritize initiatives
  • Ensure proper tagging and measurement throughout site to understand usage and client behaviour to deliver a more engaging client experience
  • Develop and leverage a keen understanding of the client journey, pain points, and moments of truth in order to inform and refine plans
  • Regularly connect with appropriate stakeholders to surface new opportunities in our changing digital environment. Also, explore the impact of changes (e.g. regulatory) that may warrant a change in focus or priorities
  • Connect with key stakeholders to ensure proper level of governance on roadmap, updating the digital roadmap as new details emerge. Share updates with governance groups to ensure visibility
  • Interact with various PMO groups to ensure a good line of sight into digital work across multiple business areas
  • Create a business case in a situation where many of the variables are unknown and trying to gather the required information
  • Collaborating effectively to resolve challenges when business plans conflict with client priorities
  • Deep expertise in digital, enterprise-level understanding of digital capabilities, strategic and systems-oriented thinking
  • A depth of strategic experience with a focus on business model evolution
  • Sound understanding of financial and accounting concepts
  • Individual Insurance and Investments distribution and product knowledge
  • University degree in Marketing, Business or Information Technologies
  • LI-SP1

Product Manager Digital Account Creation & Online Account Creation Resume Examples & Samples

  • Define product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction and sales success rate
  • Manages project inventory during the budget planning process, interlocks on all companion activity and prioritizes as necessary to execute against plan throughout the year. Determines release dates
  • Monitors and understands product’s profit and loss statement. May be responsible for revenue and profitability of assigned products
  • Acts as product launch manager when appropriate for new products or rollouts of major releases
  • Works directly with Development throughout the Product Development Process to ensure that business goals and requirements are built into the design and reasonable scope decisions are made
  • May require up to 20% travel
  • Other related duties assigned as needed
  • 5+ years of product management or consulting experience in Digital Solutions
  • Product Management experience working with an online or mobile self-service consumer facing product
  • Knowledge of industry Digital Banking Solutions particularly those used by retail markets is a plus
  • Exposure to financial services or banking industry is highly preferred
  • Strong written and verbal communication skills required
  • Willingness and ability to travel up to 20% if necessary (U.S. based) is require

Product Manager Digital Experience Resume Examples & Samples

  • Collect and utilize requirements, data, and consumer insights to provide actionable product development recommendations for a team of product managers, developers, and marketers
  • Ensure the use of best UX practices across all major product initiatives or minor product enhancements (including designing, wire framing and prototyping user experiences)
  • Interface with senior leadership and stakeholders both internally and externally
  • Work with the creative and development teams
  • Drive strategic prioritization exercises to ensure that the solutions align with the customer and business stakeholder needs, timelines and budget
  • Be a driver of change, at the center of projects to drive customers to digital
  • Provide leadership by representing both the roadmap and the execution of digital servicing
  • 7+ years of experience with website design, mobile design, user experience flows, user experience design, user experience development and requirements management
  • 5+ years of experience leading web design or web/mobile product management teams
  • Experience working with product managers and translating their ideas into prototypes and immersive customer experiences
  • Preferred experience working on digital platforms in financial services sector (banking and or investments)
  • A compelling portfolio of work including brand, new product introduction and service design
  • Experience leading large scale implementation projects including website re-platforming
  • Strong understanding of online marketing trends
  • Ability to quickly identify, troubleshoot, and resolve issues
  • Exceptional communication skills (written, oral and presentation)
  • Ability to forge strong cross-functional relationships with internal stakeholders
  • Having a background in agile development with experience leading teams, delivering applications and successfully supporting them in a production environment is an asset
  • Knowledge of web technologies including: HTML CSS, JavaScript, XML
  • Excellent command of Microsoft Project, Excel, PowerPoint and Visio

Senior Product Manager, Digital Resume Examples & Samples

  • Gather requirements from stakeholders and create product requirements based on data-driven opportunities
  • Define requirements in support of the key Account Management functions/areas supported by this position
  • Bachelor's Degree and/or equivalent combination of education and experience preferred equivalent
  • 5-7+ years of product management work experience
  • Experience with digital optimization and testing, preferably on account management flows, improving digital penetration rates and reducing friction through complex flows and landing pages
  • Ability to communicate effectively and influence at all levels of the organization
  • A deep passion to learn about the latest trends in digital technology
  • Knowledgeable about digital marketing solutions and vendor landscape
  • Customer-first orientation and strong passion for delivering quality tools, information and content in service to customer needs
  • Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, Visio)
  • Experience with digital content management systems, prototyping and wireframing tools, project management tools (JIRA, Aha!, Sprintly)

Product Manager Digital Transformation Resume Examples & Samples

  • Apply research based on data, customers, and competition to facilitate rapid experimentation around new concepts and create a framework for prioritizing difficult product choices
  • Partner with product development to communicate product requirements and determine viable development strategies, deliverables, and release dates in your ownership of highly innovative and differentiated digital customer service channels, extensions and capabilities
  • Bachelor’s degree with at least 2 years of Product Management/Product Marketing experience working on a modern digital customer focused application
  • Ability to make timely and effective decisions that produce results through effort generated by strategic and tactical planning
  • Being high energy, demonstrating your ability to move quickly in a demanding environment and why fast is better than perfect

Senior Product Manager, Digital Marketing Resume Examples & Samples

  • 5+ yrs in product management with retail, financial, enterprise etc. software company
  • Experience working with multiple projects and programs
  • Experience managing 3rd party vendors and partners
  • Knowledge of current industry trends and products
  • Additional Preferred Qualifications
  • Experience with digital marketing including SEO, SEM, Email/CRM, and Display Ad Revenue

Senior Product Manager Digital Products Resume Examples & Samples

  • Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering
  • Introduces and markets new products by developing time-integrated plans with marketing, advertising, and production of marketing materials
  • Identify with the overall product vision and prioritize product requirements
  • Act as the voice of the customer in the design and development of consumer and patient healthcare related products
  • Work with Agile principles to align teams, communication and transparency
  • Elicit requirements, synthesize and document them to be prioritized
  • Collaborate with architects and stakeholders to come up with the best creative and innovative solution
  • Adapt to changing priorities and account for the necessary adjustments
  • Manage and refine the team backlog with current and future features
  • Plan product releases
  • Create definition of value and track through metrics and feedback, adjusting product roadmap to account for results
  • Create and implement innovative solutions to provide value
  • Develop and adapt the product vision and product roadmap in close partnership with Digital Leadership and the Technical Architecture team
  • Provide intake for customer and stakeholder feedback/suggestions, incorporating into the product roadmap and backlog where appropriate including facilitating consumer focus groups
  • Manage relationships and participate in forming requirements for product delivery vendors
  • Observe, learn about, contact and analyze customers and end users of the product
  • Build relationships and engage with every stakeholder of the product regularly
  • Provide and teach every available business number to the development team to connect them with the product and its customers to make informed decisions together
  • Report to senior management and stakeholders regularly
  • Resolve problems with products, working across teams
  • Learn and refine the product’s whole value stream, like procurement upstream and marketing and sales downstream
  • Share insights throughout the company regarding the product
  • Tracks assigned budget and resources and provides input to the annual budget development process. Prepares cost estimates and budget recommendations. Monitors expenditures
  • Serves as a liaison with internal departments, executives, external organizations and public representatives. Represents the organization at a variety of meetings, public events, on committees, and/or other related events regarding services, programs, projects and facilities
  • Works closely with the Digital Client Success Quality Assurance Team and Vendor Quality Assurance Teams to ensure the preparation of test plans and scripts for technical and functional testing, execution of test cases and scenarios for the product, documentation of all issues, collaboration with other team members, and follow through to problem resolution
  • Establishes communication plans and delivers project status by publishing high-quality project reports and presentations
  • Supervises staff including prioritizing and assigning work

Associate Product Manager Digital Channels Resume Examples & Samples

  • Leverage in-depth customer behavior insights to build comprehensive programs to drive customer consideration, conversion, and retention to achieve business objectives
  • Develop negotiation strategies and preparation for customer engagement in conjunction with Sales, Marketing and other cross-functional stakeholders
  • Promote "pilot and learn" mindset throughout the Digital Business Solutions team. Create and maintain competitive information to determine areas where functionality needs to improve or be optimized for all channels
  • Uses digital tactics to improve customer experience, leading to greater acquisition and retention of customers in digital ordering channels
  • Coordinate and drive implementation of eCommerce connection interfaces (cXML, EDI, punch out, SAP) together with regional channel development teams and broader Commercial Operations organization
  • Drive more online sales by actively promoting direct online procurement connections to existing and new customers
  • Manage operational activities of digital onsite stocking channel (QIAstock) including merchandizing, channel marketing support, equipment, and user adoption logistics

Product Manager, Digital Payments Resume Examples & Samples

  • Own & prioritize strategic roadmap for digital payments, including all Customer Journey Related Support Content
  • Develop digital strategies and plans based on business objectives, analytics & insights, metrics, market trends and groomed through the consumer lens
  • Lead the digital experience strategy that will contribute to the digital strategy and framework
  • Practices digital thought leadership, Agile & waterfall methodology, and change management processes
  • Conceptualize, develop and define product/project business requirements, & Use case development
  • Engage delivery primes across the organization to ensure the roadmap is achievable
  • Ability to think strategic as well as operationally
  • Ability to multi-task and manage several projects at once
  • Strong self-management, self-pacing, and organizational skills necessary
  • Self-sufficient and ability to operate with autonomy & within a team
  • Experience with all stages of the Software Development Life Cycle including Requirement Gathering and Analysis, Unit testing, Deployment, Maintenance and Support
  • Experience in conducting and gathering requirements using various techniques such as interviews and JAD sessions with stakeholders, department heads and end users
  • Conceptual understanding of website infrastructures and processes
  • Intermediate knowledge using Omniture (Adobe Suite) is recommended

Product Manager, Digital Ad Ratings Resume Examples & Samples

  • Define new product concepts, and new features for a product
  • Gather and analyze feedback from sales, marketing, and most importantly clients to define requirements within a cohesive product roadmap
  • Partner closely with Tech Strategy, Tech Delivery and engineering to work efficiently within infrastructure and operational constraints, while identifying areas for improvement in efficiency
  • Write product and business requirements documents to clearly articulate product features
  • Create business cases and return on investment analyses for new features; weighing what clients “ask for” vs “what is best for Nielsen and the overall product strategy”
  • Collaborate with Tech Strategy to manage scope and resolve issues with Tech Delivery to meet requirements
  • Develop subject matter expertise in product domain including but not limited to; industry expertise, technical implementation, operational process, competitive analysis
  • Support product marketing and sales as the product domain expert
  • Through partnership with sales and client service, identify opportunities for the development of competitive offerings and external vendor relationships
  • Maintain overall oversight of driving the product forward, “shipping on time” to maintain a competitive edge and provide value to our clients
  • 2+ years of product exposure and/or client product management, preferably in advertising, digital marketing, or technology
  • Excellent quantitative reasoning skills; ability to quickly resolve and understand issues with large data sets
  • Excellent written and verbal communication skills; experience presenting and interacting with management and clients
  • Ability to manage multiple projects in a fast-paced environment
  • Ability to manage and build relationships with clients and external parties to understand product features and requirements
  • Understanding of the digital advertising industry and advertising operations
  • Research or development experience on a data analysis or measurement product is a plus
  • Project finance and business analysis experience is a plus Knowledge of SQL, Python, or other data analysis tools is a plus
  • Demonstrated capabilities to manage both technical and non-technical staff

Executive Director Digital Authentication Product Manager Digital Identity Specialist Resume Examples & Samples

  • Established, for example through detecting identity from operating systems (e.g. Windows 10) and smartphones, social media profiling and authentication (e.g. Facebook Connect), and identity services
  • Assessed for “risk”, e.g. for the possibility that the identity may be synthetic, malicious, being impersonated or taken over
  • Used to improve the customers’ Digital experience, enroll new customers to Digital services, originate new products, and continuously assess the risk that a customer’s identity may have been compromised
  • Federated: across channels, across Chase and to partners
  • Developing the vision and strategy for the Chase customers’ “Digital Identities”
  • Exploring the opportunities offered by, and the potential means of establishing a customer’s Digital Identity
  • Consulting with teams developing new-to-to bank enrolment, and new products and service originations processes, to determine the identity assurance and authentication controls required
  • Financial industry background is highly desired but not required
  • Communication Skills - ability to communicate ideas, concepts to business and technical stakeholders