Digital Product Management Resume Samples

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RH
R Hauck
Rosalia
Hauck
71755 Travis Corner
Chicago
IL
71755 Travis Corner
Chicago
IL
Experience Experience
12/2016 – present
Boston, MA
Senior Director, Digital Product Management
Boston, MA
Senior Director, Digital Product Management
12/2016 – present
Boston, MA
Senior Director, Digital Product Management
12/2016 – present
  • Strong product management background
  • Functional/Organizational Development
  • People Leadership
  • Consult with account executives, account managers and clients to drive pilot programs, in-market tests and new product launches
  • Monitor servicing initiative performance; track KPI's, market adoption, volume metrics and financial performance
  • Identify opportunities for servicing platform changes, analyze potential financial impacts to Visa and issuers and provide recommendations
  • Create and manage a customer centric product vision
11/2013 – 09/2016
New York, NY
Director, Digital Product Management
New York, NY
Director, Digital Product Management
11/2013 – 09/2016
New York, NY
Director, Digital Product Management
11/2013 – 09/2016
  • Develops, mentors, and trains Product Managers and Specialists to ensure department work performance and objectives are met
  • Develop management reporting and use analytic tools to gauge, monitor and pinpoint areas for improvement
  • Manage the product lifecycle from strategic planning through to tactical launch activities and the ongoing management of the product
  • Establish, maintain and manage to a set of simple and core scorecards measuring value of investments
  • Build and develop an entrepreneurial product management team that embraces creativity, data, and a constant focus on the customer
  • Create and drive the strategy of web and/or mobile commerce channels at Hertz and its subsidiaries – including the development of a roadmap
  • Lead the definition and implementation of our agile SDLC processes and best practices in partnership with UX and Development teams
05/2007 – 08/2013
Phoenix, AZ
Senior Manager, Digital Product Management
Phoenix, AZ
Senior Manager, Digital Product Management
05/2007 – 08/2013
Phoenix, AZ
Senior Manager, Digital Product Management
05/2007 – 08/2013
  • 7-10 years of consumer or retail product management or product development
  • Work with the performance measurement resources to implement and oversee analytics and KPI's for your respective initiatives
  • Execution - On all aspects of technology product development including the definition, creation, development and implementation of the core solutions
  • Develop and report on key performance metrics
  • Provide regular and concise updates to management team
  • Oversee programs that support new launches for Brand Programs, Product & Service Launches, and campaign management
  • Deliver thoughtful, insightful contributions to high-level strategic work across the team
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of California, Santa Barbara
Bachelor’s Degree in Business
Skills Skills
  • 8+ years of Product Management experience in internet enabled businesses
  • 5+ years of which in management roles with direct reports and multiple parallel projects
  • Understanding of customer transactions and communication, operational work flows, internet technologies, as well as development methodology for a complex multi-business environment
  • Strong user experience/design sense, with a record of building great products
  • Top notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations
  • Experience using agile methodologies to deliver products and technologies is a huge
  • Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others in a highly collaborative environment
  • Experience in financial services companies a huge
Create a Resume
1

Digital Product Management Manager Resume Examples & Samples

  • Develop business case for new, strategic initiatives that accelerate revenue growth – whether new country site launches, new platforms or new delivery models
  • Drive the implementation of strategic initiatives – from the concept phase to launch – partnering with the local market and MIS project managers
  • Collect and define business requirements for approved initiatives from internal and external sources
  • Organize cross functional workshops to gather requirements to develop the whole project Standard Operating procedures and workflows
  • Create cross-functional team and set-up stakeholder group. Align HQ and regional organizations
  • Following a standardized product development process, create and manage a cross-functional project plan, milestones and deliverables across all phases: Business Case/Concept Development, Feasibility, Design, Build, Launch, Post-Implementation Review
  • Work with functional leads - marketing, merchandising, operations, finance, legal, etc. – to drive deliverables and meet milestones
  • Resolve cross-functional issues/discrepancies. Make prioritization decisions
  • Report project progress to Stakeholder group. Identify risks and escalate when necessary
  • Establish gating criteria and review with Stakeholders at the end of each phase – Concept, Feasibility, Design, Build, Launch
  • Monitor post-launch results vs. business case
  • Manage project’s budget
  • Overseeing ongoing digital project performance, using various methods e.g. web analytics, digital marketing campaigns (SEO / SEM) to ensure the objectives ‘achievement set up in the business case
  • Identify new strategic opportunities and contribute to the Digital team’s roadmap
2

VP, Digital Product Management Resume Examples & Samples

  • Lead the product vision and strategic development process including product roadmap development and periodic review process for WWE Network and digital media
  • Perform market research, market validation and whitespace analysis to identify new opportunities for existing and new features and functionality
  • Plan, prioritize, and manage the product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial and corporate objectives
  • Work closely with senior management and business heads, keeping them informed of plans, strategies, major business issues/challenges and progress to make sure that all stakeholders are party to the recommendations
  • Be both strategic and tactical in your leadership of the product development team
  • Have responsibility for budgeting, staffing and other related resource allocation matters as they pertain to product management
  • Envision and define the future state of WWE Network, focusing on features that deliver real customer value and drive subscriber retention
  • Engage leadership to develop and execute action plans to address gaps
  • Take a “fan first” approach to all WWE digital experiences
  • 10 years experience in the digital space, VP level or above
  • Extensive understanding of usability and user experience best practices
  • Experience building enterprise class software products for a global audience
  • Extensive experience defining digital content experiences (experience with subscription based products a plus)
  • Ability to evaluate, analyze and interpret the voice of the customer through a variety of data sources
  • Demonstrated extensive knowledge of all digital channels and platforms (e.g., web, mobile, console, connected device, social, video)
  • Thorough familiarity with technologies utilized in the industry and the ability to see their impact on revenue and the bottom line
  • Ability to convey technical concepts in a clear, understandable way and to translate “tech speak” into layman’s terms
  • Ability to overcome internal barriers and resource constraints in order to produce successful digital initiatives
  • Decisive; capable of articulating strong points of view and making decisions while demonstrating a collaborative attitude and approach
  • Comfortable interacting and partnering at the C and executive levels across the organization
  • Ability to make decisions in a fast-paced, deadline-driven and rapidly changing environment, achieving quality results in challenging conditions
  • Undergraduate degree in Computer Science, Engineering or related field
3

Gcg VP, Global Digital Product Management Resume Examples & Samples

  • Minimum 6 years of business experience
  • Bachelors degree required, MBA or relevant post-grad preferred
  • External experience in e-commerce/Internet/mobile space a plus
  • At least two years’ experience in project management during which s/he applied a structured approach to project planning, estimating, monitoring and reporting through the full project lifecycle, from initiation through closure
  • At least 2 years’ experience in business analysis including requirements documentation, interfacing with development teams, and coordinating and conducting system tests
  • Proven ability to multi-task independently in an always changing environment
4

Digital Product Management Dir Resume Examples & Samples

  • Engage closely with the engineering and business stakeholders to define a roadmap that meets business and consumer needs, while meeting critical deadlines and budget constraints
  • Provide clear vision and scope documentation, use cases, workflows, wire-frames, design requirements, product requirements, and other materials as needed to support UX design and development
  • Responsible for driving plans to execution, deployment, and refinement
  • Manage stakeholder communications to ensure business needs are met. Set and continually manage expectations with them. Develop proposals, requirements, and presentations
  • Track and analyze audience and engagement compared to industry benchmarks, publishing reports on product performance, trends, and risks/opportunities and feeding insights back into short and long-term planning
  • 7+ years' experience successfully delivering multiple innovative and high quality online and mobile applications to consumers
  • 5+ years' experience with Agile/Scrum methodologies, playing the role of backlog owner
  • Product management approach of "users first". Results oriented personality who has the pulse of digital user behavior
  • Experience leading product managers and product development teams
  • Strong organizational and multitasking skills
  • Deep understanding and demonstrated successful use of social products, networks, and communities inside product experiences
  • Exceptional communication and organizational skills and ability to interact with diverse groups of technical and non-technical stakeholders at the executive level
  • Proficient in MS Word, Excel, PowerPoint, and Project; Proficient in SDLC tools
  • Deep understanding of online and mobile space, including consumption methods, user experiences, partners, platforms (PC, Smartphone, tablet, game consoles, smart TVs), content protection (DRM), and monetization systems
  • Deep technical experience in software development, software design, technical architecture, and web programming, data analysis and measurement tools (e.g. Google Analytics, SiteCatalyst)
  • LI-MD1
5

Analyst, Digital Product Management Resume Examples & Samples

  • Actively engage with every phase from ideation to product launch
  • Translate strategy into projects and drive project execution
  • Monitor post-launch evaluation: compare actual results to expected results and provide insights to drive ongoing optimization
  • Aggregate various all data points and periodically share dashboards and insights
  • Collaborate with cross-functional areas (IT, Design, UX, Merchandising, Finance, Marketing) and third-party vendors throughout project definition and execution
  • 1 or more years of Product Management or other general management experience
  • Curious, analytical mindset with an aptitude for problem solving
  • Must perform well in high pressure situations, balance competing priorities, and demonstrate the ability to work without direct supervision
  • Natural leader, with ability to bring a group to consensus and inspire enthusiasm
6

Director Digital Product Management Resume Examples & Samples

  • The ideal candidate will have deep mastery of the product concept process: assessing market needs; gathering and synthesizing product requirements from customers; understanding the competitive environment; driving product strategy, formulating product portfolio, and roadmap development; communicating the customer value proposition and business case; and launching products which deliver a great user experience and optimize revenue
  • The Director will create a compelling vision for both standalone solutions as well as solutions that span Pearson’s digital platforms that meet the instruction, practice, and assessment needs of college foundations programs. The Director will architect the division’s product roadmap, ensuring alignment against corporate strategic goals, and keep a rolling three-year roadmap document
  • S/he will evaluate the economic attractiveness of market opportunities and develop the business case for investments required to implement the product strategy
  • The Director will implement frameworks and methodologies for product development within the division. S/he will lead each phase of the ideation process from opportunity-identification and problem framing to experience-definition and product design
  • S/he will maintain a close working relationship with the Learning Apps team and transition new media products to the learning apps team after successful market launch. The Director will maintain a role in product strategy for even after the product transition to the Learning Apps group
  • S/he will ensure the integrity of product execution after development has been transferred to engineering teams and will collaborate cross-functionally with peers to achieve successful product launches
  • S/he will make decisions on portfolio rationalization and product retirement opportunities to maintain portfolio excellence
  • The Director will stay abreast of market trends in college foundations, gathering ideas for revenue-producing products through contact with customers and thought leaders. S/he will drive high-level discussions on the role of technology and evangelize the value of digital solutions to their mission
  • The Director of Digital Strategy participates in cross-divisional digital strategy meetings when appropriate, and is a member of the Learning Technology Advisory Group run by the Higher Education Learning Technology Officer
  • The Director will be responsible for a small team of digital editors and will recruit and hire additional staff when necessary. S/he is responsible for staff morale and development, and for creating a work environment that fosters individual excellence and collaboration
  • The Director will be responsible for managing all third party technology relationships in College Foundations with both internal and external businesses. When necessary s/he will extend, renegotiate or cancel third party agreements, audit payments, and resolve disputes. The Director will also be responsible for finding and signing new third party technology or content providers who will enhance the customer value of College Foundations products
  • The Director will ensure the efficacy of our new media products per the guidelines put forth by Pearson’s efficacy team
  • This position reports to the VP Director Digital Strategy, College Foundations, with heavy daily interaction with editorial, marketing, and technology support teams. The position has full P&L responsibility for digital product revenue and profitability
7

Mgr Digital Product Management Resume Examples & Samples

  • Lead end-to-end workflow: Working with technology product strategy, product management, software development,user experience, learning design and quality teams as well as closely partnering with learning services productmanagement teams in the Global Higher Ed businesses to manage the end-to end media creation and productprocess resulting in the bringing highly interactive and effective learning products to market
  • Lead in a collaborative matrix organization: A high level of interactivity with both internal and external stakeholders is often required so in addition to all the necessary technical work, the ability to understand the needs of the internal stakeholders and the end user is also important
  • Lead product development, design and implementation: Lead all implementation activities related to digital products including defining functional requirements based on market needs, defining multi-year implementation roadmaps, creating project plans, and managing short- and long-term projects to ensure key milestones and deliverables are met. Specific tasks include
  • Education typically acquired via bachelor’s degree or appropriate combination of education and significantexperience
  • Typically requires a minimum of 5-8 years of related experience and/or 5 years of management and area-specific experience in addition to post-secondary coursework
  • Knowledge of educational industry
  • Proven ability to conceive, define, validate, and manage multi-year budgets for multiple product lines
  • An impressive track record of bringing products from conception through prototype and to market
  • A tolerance for taking risks and working within an environment where all the answers are not yet known
  • Strong oral and written presentation skills
  • Intense desire/drive to "make things happen" and ability to motivate those around him/her to persevere through tough situations and ultimately to meet agreed-upon goals
  • Ability to anticipate problems in advance and creatively mitigate their impact
  • Expertise in underlying technologies for developing and producing media products, such as Adobe Illustrator,
  • InDesign, Photoshop, HTML5, and others. Knowledge of PHP, Ruby on Rails, and other mobile development toolsets desired
8

Senior Director, Digital Product Management Resume Examples & Samples

  • Achieve digital leadership by developing innovative new digital solutions to improve the customer experience and differentiate Visa core product platforms
  • Product Management of new capabilities that will deepen partnerships with Card Issuers, Processors and 3rd Party service providers
  • Own and manage the product requirements and associated documentation including BRD's, PRA's, product guides, and relevant components of Visa's Operating Regulations
  • Work with Technology partners to drive technical requirements, process maps, product testing and optimized solutions that provide issuers enhanced flexibility in creating and enhancing their customer experience
  • Partner with Product Delivery and Operations teams to drive all market launch planning activities. Create product specific implementation plans and implement ongoing operational plans to product implementation, and project management of go-to-market activities
  • Work with design teams to create prototypes, demo's and materials to support sales organization efforts to sell-in new capabilities, win new deals or renew existing business
  • Consult with account executives, account managers and clients to drive pilot programs, in-market tests and new product launches
  • Lead regular service and experience auditing efforts, market research, UX studies to ensure Visa's solutions and issuer implementations are optimized and provide a superior customer experience
  • Monitor servicing initiative performance; track KPI's, market adoption, volume metrics and financial performance
  • Identify opportunities for servicing platform changes, analyze potential financial impacts to Visa and issuers and provide recommendations
  • Strong contributor with 12+ years' experience in digital product management/product development disciplines with proven leadership capabilities
  • Previous experience in credit card issuance, banking/financial services
  • Experience managing the product development process and demonstrated success at delivering new products or services to market
  • Strong analytical skills and business case development experience
  • Ability to interpret data and translate findings into strategic insights and actionable recommendations
  • Business acumen, excellent presentation and written communication skills
  • Experience presenting to and communicating with senior management level audiences
  • Ability to collaborate and work effectively across functional areas to influence and achieve consensus on goals and objectives
  • MBA preferred​
9

Senior VP, Digital Product Management Resume Examples & Samples

  • Foster close relationships with all key market constituents to validate product strategy and roadmap
  • Understand the thorough business case for proposed products and initiatives, including cost/benefit estimates, market trends, competitive and risk analysis, industry best practices and product development timelines
  • Collaborate with the engineering and project management teams to ensure consistent execution of product plans that result in product delivery on time and in budget
  • Collaborate with sales and marketing teams to ensure go-to-market strategies, plans and activities are aligned with the company’s business drivers
  • Leverage extensive A/B and multivariate testing strategies to optimize the discovery and acquisition process for WWE Network
  • Manage strategic financial decisions regarding investment in capital and resources and follow through on budgets, costs and resources
  • A background in a media company or related business environment
  • Extensive experience synthesizing qualitative and quantitative data to drive decisions for building best in class digital products
  • Superior diplomatic and consensus building skills
  • Experience in assuring the “trains run on time”
  • Superior leadership, management, communication and presentation skills
  • Prior experience driving 3rd party vendors to deliver results and market adoption
  • Strong understanding of product lifecycle development
  • A proven ability to establish credibility, influence and effective working relationships with key peers and stakeholders
10

Digital Product Management Resume Examples & Samples

  • Analyze user, market, business data to assess problem areas and identify opportunities for technology to help drive revenue, margin, cost savings, engagement or user efficiency
  • Experience all facets of Product Management and gain exposure to products implemented on a global basis
  • Join in bi-weekly showcases, daily standup meetings, and bi-weekly retrospectives
  • Participate in brainstorming sessions that defining the product vision
  • Gather and prioritizes product features that drive incremental value
  • Assist in the maintenance of a feature and capabilities roadmap
  • Work closely with software engineers, user experience designers, the business users to ensure product features deliver the expected value
  • Ensure that the product supports the company's overall strategy and goals
  • Learn about wireframes to map the user journey
  • Gain exposure to ProdPad, Trello, Jira, Axure
11

Exec Dir, Digital Product Management Resume Examples & Samples

  • Manage a team of product managers to support the capability needs required for the outlined experiences
  • Team with Divisional and Corporate teams to maximize the overall customer experience
  • Develop management reporting and use analytic tools to gauge, monitor and pinpoint areas for improvement
  • Manage the complete product lifecycle for the learn/shop/buy digital experiences
  • Develop and execute the product roadmap, including strategies and product enhancements to increase value and customer conversion rates
  • Develop detailed marketing and product requirements specifications for the learn/shop/buy digital experiences
  • Define and prioritize enhancements to existing site experience
  • Manage product budgets, financials and P & Ls
  • Develop process improvement strategies through coordination with operations and development teams
  • Management of each individual product lifecycle, from understanding a concept or the current state, assessing gaps, defining key capabilities, working across the organization to develop requirements, working with IT to understand tradeoffs, through product launch and the ongoing management of the product post launch
  • Use market research, customer surveys, and web analytic data to understand customer and business needs, discovering latent gaps, identifying new opportunities to ultimately define a product roadmap
  • Serves as expert on trendsetting practices in e-commerce and retail experiences for the product suite to continue to develop new opportunities, including analysis and documentation of competitor best practices
  • Experience working in a matrixed environment in a senior-level role
  • Experience working for a large organization
12

VP Head of Digital Product Management Resume Examples & Samples

  • Minimum eight years proven and progressive channel or project management experience or equivalent
  • Bachelor’s degree in business, finance, related field or equivalent experience
  • Strong problem-solving, lateral thinking, communications, project management, planning, organizational and interpersonal skills
  • Extensive knowledge of Digital Banking Industry with focus on Mobile Banking channels is an asset
  • Strong knowledge of HSBC banking businesses and/or processes
  • Ability to work in a team environment with a strong customer focus
13

Digital Product Management Leader Resume Examples & Samples

  • Accountable for Digital Product Profit and Loss for Payments, Financial Wellness and Fraud
  • Partner with internal and external stakeholders to gain input and buy-in on digital vision, strategies and multi-year product roadmap
  • Deliver on key metrics for product engagement and self-servicing. Work with partners to develop a comprehensive reporting cadence and create transparency across our key performance metrics for each product
  • Leverage industry research, competitive information and client usage metrics to help identify and prioritize new product feature requirements, while considering the business needs, cost benefit analysis, risk reward analysis, and alternative solutions for digital products
  • Collaborate with other segment partners, including middle market and corporate banking (e.g. Key Total Treasury) to deliver leading digital solutions that meet the unique needs of each segment, while sharing capabilities/re-use of technologies to drive efficiency
  • Manage vendor relationships for digital products acquired through third parties
  • Maintain operational risk management for related vendor relationships
  • Manage the implementation of new digital product features, working with technology and operational partners to ensure that requirements and quality standards are met
  • Ensure organization is prepared to support new product features through training of support centers and development of operational procedures. Work with the digital segment strategy leaders, branch teams (e.g., Business Banking Relationship Managers, KPB Relationship Managers and KIS Financial Advisors to evangelize Key’s business banking digital product offers and drive usage
  • Assist in the promotion of new product features through development and execution of a marketing and communication plans, working with support partners in Marketing and Communications
  • Lead and participate in promotional activities and presentations
  • Conduct market research to better understand customer needs and satisfaction with our service
  • Assist with Project Management duties
  • Undergraduate degree with a technical major or business major
  • 5+ years in Digital Product Management, Financial Services Products preferred
  • Demonstrated track record of digital expertise, evidenced by digital presence, conference activity or social media
  • Excellent analytical, organizational, and prioritization skills including developing digital product business cases
  • Experience leading teams of 3-5 to outstanding performance
  • Experience in Retail Banking, Retail Banking Operations, or other Financial Services areas
  • Experience with Online User Interface design and Web User Experience including partnering on usability testing
  • Experience/Familiarity with Digital Banking technology
  • Familiarity with agile project methodologies and LEAN project methodologies
14

VP of Digital Product Management Resume Examples & Samples

  • 10+ years of Product Management experience in internet enabled businesses
  • 8+ years of which in management roles with direct reports and multiple parallel projects
  • Understanding of customer transactions and communication, operational work flows, internet technologies, as well as development methodology for a complex multi-business environment
15

Director, Digital Product Management Resume Examples & Samples

  • Become the ultimate product owner for all customer facing activities spanning eCommerce, supply chain, programs and repair portal
  • Drive competitive insights and define areas of differentiation using technology
  • Own the product vision and future product roadmap for AAR Digital services
  • Engage with customers, partners, and internal stakeholders to understand the primary use-cases. Document requirements, features and functions
  • Partner with engineering / development teams to design, build, and maintain a robust platform and required interfaces for real time data and transaction processing
  • Actively lead early adopter / pilot projects to validate all aspects of product and service offering. Support go-to-market activities and customer adoption
  • 5-10 years of relevant product management experience in a technology company
  • Bachelors degree, MBA preferred
  • Enough technical proficiency to successfully partner with and lead engineering in the build out of our solutions
  • Proven program management skills. A consensus-builder and is capable of utilizing his/her strong interpersonal, verbal, presentation and writing skills to successfully interact with partners and colleagues
  • Energetic, doer with strong communication, writing, and quantitative skills
  • Demonstrated ability to influence people and get results through others
  • Strong customer orientation and problem solving skills
16

Director Digital Product Management Resume Examples & Samples

  • Develops and maintains the North America digital product portfolio supporting all digital device types including desktop, tablet and mobile
  • Partner with business leaders to prioritize potential product investments, enabling the team to focus on the subset of initiatives that will drive the largest return on investment for Toys”R”Us
  • Define the product roadmap and clearly articulate it to cross-functional partners
  • Provides leadership, motivation and hands-on direction to their team of Senior Product managers
  • Possess strong leadership skills and serve as a senior leader for consumer facing digital initiatives
  • Work to influence and conduct cross-functional projects - some with remote resources
  • 15+ years of experience in product / project management in a complex environment with multiple constituencies with at least 10 years specifically in the eCommerce / Digital space; BA required (MBA strongly preferred)
  • Strong people leadership with ability to effectively communicate between business leaders and tech talent pool
  • Strong understanding of current retail trends and best practices
  • Ability to influence and work through others to effectively navigate matrixed organization while ensuring that necessary stakeholders are informed
  • Ability to simplify highly complex technical problems or barriers into terms that are easily accessible and impactful in both written and verbal formats to enable solution and trade-off decisions
  • Future-oriented thinker with expertise in external practices and trends
  • High level of analytical and negotiating skills as evidence by high intelligence, strong financial and analytical capabilities and the proven ability to develop, sell and drive suitable partnerships, alliances, or other transactions to closure
  • Demonstrates a sense of calmness under periods of uncertainty or change while dealing with stress in a manner that sets the necessary tone for the team and function
  • High character and integrity, is consistent and acts in line with a clear and visible set of values and beliefs
17

Digital Product Management Resume Examples & Samples

  • Defining the vision, goals, supporting business metrics success indicators. Create & manage the strategic roadmap for new digital offerings, identifying key features that drive customer value driving prioritization and execution of development efforts. Ensures cross teams understand the business objectives
  • Delivers success through influencing, driving, and collaborating with cross-functional teams to achieve bottom-line results
  • Partners with cross-functional teams to align priorities, processes and people
  • Identify critical opportunities and deconstruct vision into simple yet effective customer-centric plans
  • Solve ambiguous, undefined problems that have impact to the business strategy
  • Dynamic and results-oriented, with positive attitude and solid work ethic
  • Manages the entire digital product lifecycle, from understanding a concept or the current state, assessing gaps, defining key capabilities, working across the organization to develop requirements, working with engineering to understand tradeoffs, through to product launch and the ongoing management of the product (s) post launch
  • Build strong relationships across the business units, engineering, marketing, tech ops, customer care, legal and worldwide field organizations
  • Understand complex process and system interdependencies in order to ensure successful product execution
  • Transform complex concepts into executable plans and customer experiences
  • Works closely with Travel Products & customer service business units to define key capabilities related around customer service to support a highly scalable global operating model. This includes features for internal staff as well as self service capabilities
  • 5+ years of experience in Software and/or travel technology product management
  • Technical Program Management
  • Deep Travel Technology experience (GDS and non-GDS Systems)
  • Entrepreneurial experience in tech, travel is a big plus
  • Experience in Agile development / Certified Scrum Product Owner (CSPO) preferred
  • Technical skills and ability to communicate with engineering effectively
18

Digital Product Management Resume Examples & Samples

  • Planning and execution on digital product evolution throughout the product lifecycle, including: gathering and prioritizing product, consumer and business requirements, defining the product vision, the product roadmap to satisfy that vision, and working closely with the engineering, support, and business teams to ensure customer satisfaction goals are met
  • Define capability requirements and partner with IT and business to elicit robust feedback around needs and support to drive the work forward
  • Minimum three (3) years of relevant experience
19

VP Digital Product Management Resume Examples & Samples

  • Provide support and work closely with the Digital Product leadership team in planning and directing strategic, operational and administrative activities in order to meet business objectives
  • Responsible for driving core business planning activities and strategic initiatives on behalf of Head of Digital Product, including broad communication of strategic direction and implications
  • Expand capacity of the Head of Digital Product by ensuring tight coordination, proactive management, and on-time delivery of key deliverables, including executive engagements and leadership meetings
  • Project manage and execute key initiatives, including continuous identification and resolution of complex business issues
  • Provide strategic input and develop recommendation on all organizational structure and resource allocation needs
  • Facilitate communication with internal and external partner to understand issues and effectively, efficiently work to solve any problems, as needed
  • 10 years of leadership, strategy or project management experience
  • Strong general management and leadership skills, including demonstrated success leading large organizations through significant change
  • Ability to creatively solve complex issues
  • Structured thinker and effective communicator with excellent written communication skills who is able to flex between strategic and tactical items for varying audiences
  • Ability to self-manage and prioritize amongst multiple projects with competing business and technical priorities in a fluid environment
  • Expertise in defining business and use cases, building out multi-year roadmaps, and driving disciplined execution
  • Ability to create and maintain an environment which establishes, communicates and ensures adherence to clear deadlines
20

Digital Product Management Senior Manager Resume Examples & Samples

  • Representing the Line of Business and client interests during production incidents that impact the application directly as well as those impacting upstream/downstream interfaces
  • Working with Technology partners to ensure satisfactory remediation of production incidents
  • Driving the business strategy and vision for client-facing security features, application controls, and fraud monitoring/prevention tools
  • Working with LOB Risk, Operational Risk (second line of defense), Cyber Security, Enterprise Fraud, and Legal counsel to ensure application risks are monitored and managed with an appropriate control framework
  • Interfacing with internal and external auditors and driving open audit issues to closure
  • Completing quarterly/annual access assertions (OIM, SOX, etc.) for the application mnemonics
  • Driving enhanced client satisfaction by monitoring key performance metrics and taking action to ensure overall application quality
  • Representing PNC at industry conferences and other speaking engagements related to security and fraud prevention
21

Senior Digital Product Management Resume Examples & Samples

  • Develop the long-term strategy and vision for new product ideas
  • Evaluate the consumer expectations, competitive landscape, and best in class opportunities
  • Define and prioritize the product roadmap specific to your set of products, setting and continuously managing the right expectations with all relevant stakeholders
  • Partner closely with internal teams to support increased adoption (or optimization) and usage of products
  • Thrives under pressure and tight deadlines while keeping teams motivated and enthusiastic
  • Monitor and understand shifting tends with consumers, the market place, and competition
  • Maintain clear focus with a high attention to detail including ability to manage multiple, competing priorities simultaneously
  • Bachelor’s degree, masters degree preferred or commensurate work experience
  • Minimum of 5 years product management or related work experience
  • 3+ years in digital (software, web, or mobile) product management preferred
  • Understanding of the Health Plan or Payer space, ecommerce and/or financial services desired
  • Strong analytic and communications skills
  • Proven successes with executive presentations and influence
  • Energetic self-starter and innovative thinker who balances strong consumer and quality focus while thinking big
  • Experience in an Agile or SCRUM development environment a strong plus
  • Digital and/or health care work experience preferred
22

Director, Digital Product Management Resume Examples & Samples

  • Build and lead a high-performing digital product team
  • Develop a product roadmap for a scalable web/mobile product to drive results in sales, ROI and the customer experience
  • Architect a product in partnership with IT to enable sales via T-Mobile digital and retail channels, as well as alternate channels (i.e. Facebook, etc.)
  • Continually optimize the product and roadmap, manage prioritization and trade-offs on customer requirements, market landscape, industry trends and investment plan
  • Demonstrate cross-functional leadership by working collaboratively with Enterprise IT, business leadership, and internal and key external partners to align all parties, and define and deliver product vision
  • Successfully execute on the product roadmap and delivery, equipping Sales channels to deliver against sales objectives. Deliver on time and on budget
  • Continuously identify product gaps, process improvements, and solutions for aligned products
  • Play a key role in T-Mobile’s continued digital transformation
  • 10+ years of progressive leadership roles in digital product design and management, with P&L ownership experience
  • Minimum of 7 years’ leadership experience within a medium to large sized ecommerce organization with an agile delivery environment
  • Strong ability to navigate and lead cross-functionally; excellent business acumen with the ability to understand business requirements and objectives
  • Track record of building and/or operating ecommerce engines that have effectively pushed product through web, retail and alternate digital channels
  • Strong project management skills, with an ability to design and deliver against a product roadmap
  • A high caliber leader who has built and developed high-performing digital product teams
  • Strong systems and software technical aptitude; ideally has a technical background in software engineering or development
  • Experience with deploying digital personalization and/or Adobe AEM is a plus
  • Bachelor’s degree, ideally in a technical discipline; Master’s degree is a plus
  • An inspirational and smart leader who has the ability to build a strong network across an organization that is experiencing rapid growth
  • Hands-on with the ability to effectively operate flat and open, placing high value on over-communicating and transparency
  • Strong strategic, analytical and critical thinking skills
  • Ability to manage multiple projects and priorities demanding both rigorous attention to detail and high level comprehensive solutions
  • Excellent oral and written communication skills, with the confidence to communicate and present to senior executives
  • Strong problem solving skills with the ability to turn findings into executable plans
  • Resilient to change and thrives in a fast paced, ever evolving environment
  • Ability to gather and drive requirements, and conceptually transfer requirements into solutions that drive revenue growth
  • Collaborative individual; able to get results with a cross-functional team
  • Strong decision making skills, utilizing data to inform decisions and identify financial impact
  • Able to motivate and mobilize others; creates a team environment where everyone wants to do their best and deliver results
  • Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals
  • Credible with the business
23

Senior Manager, Digital Product Management Resume Examples & Samples

  • The Senior Manager, will provide thought leadership and strategic direction on digital service for the business focusing on the wireless and residential products and services
  • Oversee and manage the omni-channel digital service roadmap, and drive decision making on prioritization for key digital capabilities to drive self-serve adoption and customer satisfaction (NPS)
  • Lead and manage team responsible for delivering digital service experience from plan to execution, to post launch analysis and optimization
  • Oversee programs that support new launches for Brand Programs, Product & Service Launches, and campaign management
  • Partner and align across the various digital streams to create unified strategy and plans to better anticipate potential gaps
  • Lead the development of digital service tools for channels (internal and customer facing channels)
  • Foster an AI and mobile-first culture
  • Minimum 8 - 10 years of relevant online/digital experience in a fast paced environment
  • Keen understanding of the digital ecosystem and customer needs
24

VP Digital Product Management, India Resume Examples & Samples

  • MBA / CA / CPA with 15+ years domain experience + consulting experience
  • Understanding and exposure to the Finance & Accounting - Accounts Payable, Order to Cash & Accounts Receivable. Exposure to products like Basware, Ariba, Markview etc will be as added advantage
  • Good Product Management skills is a must
  • Good project management skills or product development/ implementation experience
  • Managed Customer facing roles
  • Drive Business Process Automation across Finance & Accounting service lines through new age digital technologies
  • Drive Product Strategy across multiple Finance & Accounting Product Lines
  • Product Road Map Management
  • Architect and Design record to report and Finance Transformation business flows
  • Manage Software Product Development
  • Evangelize Products to internal and external stakeholders including analysts
  • Provide thought leadership around product implementations
  • Deep understanding of Finance & Accounting - Accounts Payable, Procure to Pay and Order to Cash
  • Experience of different development methodologies - ability to define a model for specific project circumstances
  • Excellent communication skills and executive presence to connect at CXO level
  • Ability to understand and grasp core BPM and workflow technologies
  • Understanding of Robotics Automation and Exterprise Analytics
  • Preferred location is Noida
25

KCB Digital Product Management Resume Examples & Samples

  • Core contributor to defining strategy and tactical priorities for the digital experience for Business Banking clients
  • Responsible for the end-to-end Business Banking digital client experience including understanding current state and having operational oversight of Key Business Online
  • Works closely with the Business Banking, ECP and Digital Banking teams to define and implement a new digital experience for segment clients on operational oversight of KeyBank’s Apply Online feature and end to end client experience
  • Works with peers and leaders in the digital channel and other line of business partners to initiate and implement projects focused on achieving digital Key Performance Indicators (KPIs)
  • Analyzes portfolio results in order to recommend and make continued improvements and enhancements to digitlal experience
  • Proactively serves as an internal advocate of digital channels and the Business Banking client when leading or participating on projects
  • Subject matter expert for the Business Banking digital experience – uses external best in class examples of ecommerce and digital acquisition to help benchmark and develop roadmap. Generates and leverage learnings from internal and industry reports, direct client feedback, surveys, etc. to continuously improve offerings
  • Develops understanding of relevant risk and compliance parametersand acts as first line of defence in Key’s risk operating model for digital acquisition
  • Acquires and maintains strong knowledge and passion for emerging trends in order to help educate and influence critical partners and stakeholders and deliver on client needs
  • Partners closely with key members of other lines of business, including Technologies, Marketing, Product, Field, and Call Center to understand digital opportunities in connection with segmentation efforts
  • Understands and helps to deliver on long-term roadmap for a multi-channel client experience strategy that positions KeyBank as a digital leader
  • Continously enhances Business Banking digital capabilities in an effort to provide prospective and current clients with the information and capabilities they need faster
  • Manage internal and external (vendor) relationships while leveraging available resources to optimize Business Banking digital experience
  • Bachelor’s Degree required or equivalent experience
  • Strong digital fluency and/or emerging technology project management experience
  • Demonstrated multiple project management leadership skills; experience in organizing, planning and executing large-scale, multi-functional projects from vision through implementation
  • Proven ability to understand the small business client and implement projects to deliver on theirt needs and goals for the segment. Leads with a client focus and ability to create online experiences aligned with KeyBank product sets and segment strategies
  • Passion and knowledge for Mobile and Web technology and emerging capabilities
  • Strong communication, negotiation and influencing skills
  • Comfort with ambiguity; can shift gears to deal with risk and uncertainty
  • Strong networking skills and horizontal collaboration across multiple stakeholders to maintain strong relationships with Product, Segment, Marketing, Field, Compliance and technology partners
  • Demonstrated analytical, process management and conceptual skills
  • Strong knowledge of Microsoft Word, Outlook, Excel and PowerPoint
26

Director of Digital Product Management Resume Examples & Samples

  • Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes
  • Assesses market competition by comparing the company's product to competitors' products
  • Obtains product market share by working with sales director to develop product sales strategies
  • Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing
  • Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Direct supervision of full-time employees including management and individual contributor positions
  • Indirect supervision of full-time employees including management and individual contributor positions
  • Education: Bachelor's Degree (accredited) in Computer Science, MIS, Finance, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
  • Experience: 8 year(s) of relevant product management experience (in addition to education requirement)
  • Formal training in Product Management (pragmatic marketing or similar)
  • May require in depth skills in one or more of the following: technical software development and deployment, employee management, program and project management, budget development and monitoring, organizational change and development
  • MSJA*
27

B-digital Product Management Assistant Resume Examples & Samples

  • Serve as project manager, producer, facilitator and coordinator for assigned MyLab, Mastering, premium companion website projects and additional digital products
  • Track and monitor work being completed by external vendors
  • Report regularly on production status to the GPO and Global editions publishing team
  • Support Media Editors and publishing teams in programme planning and handover preparation
  • Keep abreast of product, platform and technology developments
  • Candidate Profile
  • Excellent oral and written communication skills in English
  • Ability to create and manage project schedules and budgets
  • Ability to set agendas and lead successful meetings
  • Microsoft office (Outlook, Word, Excel, PowerPoint) skills
  • Experience in working with JavaScript
  • Experience in the use of an HTML editor (e.g. Adobe Dreamweaver)
  • Experience in the use of a graphics programme (e.g. Adobe Photoshop or similar)
  • Experience in working with LMS or CMS environments
  • Experience in working with Cascading Style Sheets (CSS)
  • SmartSheet
  • This position requires a Bachelor’s degree
  • Requires 0 to 2 years of experience
  • A demonstrable interest in education or online publishing
  • An ability to research solutions to problems and to look at different methods to achieve desired results
  • A commitment to producing a quality product
  • Highly collaborative and works effectively with and across functional groups
  • Handles oneself ethically following core values and beliefs
  • Understands team dynamics and fosters a positive team environment
28

Dir Digital Product Management Resume Examples & Samples

  • Minimum 7+ years of experience in product and program management, and executing high profile enterprise wide or large scale projects
  • Minimum 2+ years of experience in end-to-end digital business transformation efforts focused on customer centricity
  • Bachelor's degree in Computer Science, MIS, Business, Finance, Mathematics, Statistics, Economics or related emphasis or equivalent required; advanced degree preferred
  • Ability to challenge historically accepted norms and influence leadership across multiple business areas
  • Strong track record of understanding and interest in current and emerging design, technology and new digital trends through training, job experience and/or industry activities
  • Demonstrates strategic thinking
  • Entrepreneurial thinking skills with strong customer focus and team orientation
  • Ability to work across multiple business areas to drive partnership and unity on delivering strategic goals
  • Experience managing diverse functional work teams, including indirect reports
  • Strong business acumen; demonstrates sound business judgment and decision making
  • Certified Scrum Master or Certified Product Owner is a plus
29

VP, Digital Product Management Resume Examples & Samples

  • Develop, implement and amplify Group Insurance and Prudential’s CX and Digital Strategy
  • Expand Group Insurance customer understanding and CX Maturity
  • Incorporate Voice of the Customer (VOC) insights and leverage tools like Journey Mapping to identify and prioritize future enhancements
  • Accountable for Group Insurance CX Roadmap which includes technology dependent and functional initiatives
  • Define and implement process enhancements and net new capabilities that are unique to Group Insurance
  • CX and Digital thought leader/consultant for customers, recommending best practice capabilities, tools and processes
  • Partner with CO to determine Group Insurance’s fit for new enterprise (digital) systems such as UDB, Dsahboard, Eloqua, etc
  • 10+ years in CX, Digital Product Management, Digital Marketing, Direct Marketing, Database Marketing, Customer Service and/or other Customer facing roles required
30

Director, Digital Product Management Resume Examples & Samples

  • Own and be accountable for the entire portfolio of digital channel product capability roadmaps including product selection, versions, upgrades, projects, and milestones
  • Manage and advocate for a team of digital product managers to support the capability needs required for the outlined customer experiences across Hertz’s web and mobile properties
  • Manage and advocate for a team of innovation managers that Identify emerging and future digital trends, technology and innovations to deliver best in class customer experiences and drive business value by unlocking new revenue streams
  • Lead the definition and decision making of digital product features and functions
  • Own all current web platform development and operations to drive sales and engagements
  • Grow demand, conversion and retention on all web experiences; including content management, SEO optimizations, CRM, and digital marketing initiatives
  • Drive the vision and innovations for full portfolio of digital channel/s
  • Create and drive the strategy of web and/or mobile commerce channels at Hertz and its subsidiaries – including the development of a roadmap
  • Define and prioritize functionality enhancements and roadmap for assigned Product features and functionality
  • Partner with the Customer Experience and User Experience team to define vision, product feature pipeline, business goals, requirements, and functional needs
  • Collaborate with key business and technology partners to generate ideas and execute key initiatives, owning timeline and holding stakeholders accountable to dates and results
  • Manage the product lifecycle from strategic planning through to tactical launch activities and the ongoing management of the product
  • Define the business plan and measures ROI for Product enhancements
  • Utilize analytics, customer research, and competitive analysis to constantly improve the customer experience, increase conversion rates, and grow revenue by driving breakthrough thinking
  • Provide expertise in current industry and digital best practices and relevant innovation ensuring a best in class user experience. Collaborate across web and mobile channels to drive responsive design
  • Lead the communication/messaging of new Product capabilities to the overall organization
  • Advocate for CRM and loyalty programs and expand their reach beyond traditional channels such as email
  • Own the annual budget process for full portfolio of digital channels and innovation management, align with cross-functional partners on sales targets and risks, and oversee the effective distribution and usage of budget dollars
  • Communicate business performance, learnings, and action plans to key stakeholders and executives
  • Create scenario planning on CRM and digital marketing investment strategies to drive varying levels of dotcom growth
  • Establish, maintain and manage to a set of simple and core scorecards measuring value of investments
  • Strategic oversight for the definition and management of proof of concept initiatives
  • Provide expertise on industry best practices in digital, competitive opportunities, and relevant innovation
  • Evangelize and drive true digital innovation
  • Generate ideas and concepts and ensure a culture of learning and innovation
  • Make recommendations as to which new digital products and/or features to drive to implementation
  • MBA degree preferred
  • 8-12 years of experience defining and managing digital channel products
  • 8-12 years of experience with website design, mobile design, user experience flows, user experience design, and digital requirements management
  • 8-12 years of experience defining and driving true digital innovation and driving digital proof-of-concept initiatives
  • 7+ years of experience with digital marketing and CRM tactics and KPIs
  • 7+ years of working on Agile delivery methodology projects
  • Expert in web and mobile business and technical concepts
  • Functional knowledge of digital commerce business processes
  • Understanding of rapid UI prototyping
  • Experience in partnering with technical teams to drive projects and provide leadership in an Agile development process, setting scope, prioritizing features & stories, managing daily progress, and defining acceptance criteria
  • Lead efforts for technology evaluations, which involves identifying a weighted feature matrix for a specific need and evaluating and scoring products against the desired features; research activities include readings, proof-of-concepts (POCs), and lab testing
  • Experience with html, CSS and responsive design
  • Functional knowledge of digital commerce business processes, web platforms, web application management, application deployment processes, web channel governance and digital marketing
  • Understanding of Mobile Device Management (MDM) platforms, Mobile Application Management (MAM) platforms, wrapping applications w/ MAM, enterprise app store deployment, app store governance, app signing and provisioning for both iOS and Android
  • Understanding of iOS MDM API, iOS on-demand VPN, per-app tunnel, iOS data protection API, iOS Keychain, and Jailbreak threat and detection methods
  • Understanding of Agile delivery methodology
  • Extensive experience with user interface design patterns and standard user-centered design methodologies across multiple platforms
  • Deep understanding of how to apply the methodologies of interaction design and research to digital platform development for both web and mobile
  • Ability to describe and defend the value of UX to cross-functional stakeholders
  • Strong understanding and experience with A/B and MVT testing
  • Proficient with Microsoft suite of products
  • Ability to analyze, understand, and identify the best design for a technical solution with respect to the tradeoffs of architectural principals including: agility, complexity, cost effectiveness, deployment effort, flexibility/extensibility, interoperability/compatibility, maintainability, operability, performance, productivity, scalability, security, speed of delivery, and standardization
  • Proven entrepreneurial mindset and innovative thinking with a strong curiosity for new digital frontiers
  • Proven competencies in digital product management and digital strategy
  • Strong understanding of customer experience and user experience
  • High proficiency in eCommerce/mobile KPIs, analytics, testing and optimization
  • Proficient in deriving insights from digital analytics and applying to product functional roadmap
  • Proficient in running workshops and using feedback to develop design prototypes and product requirements
  • Ability to see the potential product pitfalls before they become a problem for our users and solve these problems
  • Passionate about all things digital and looking for the next best thing
  • Excellent leadership, negotiation, interpersonal, and presentation skills
  • Ability to interact with a diverse set of stakeholders
  • Ability to facilitate efficient and effective decision making
  • Drive and ability to work under tight timelines
  • Strong Program Management, Business Intelligence, and Data skills
  • Fluent in verbal and written English
31

B-senior Digital Product Management Administrator Resume Examples & Samples

  • Awareness of, and interest in, technology and application development, the World Wide Web, learning management systems, and educational publishing
  • Excellent communication skills and an aptitude for building personal networks and strong working relationships
  • Attention to detail and excellent organizational skills
  • A strong interest in higher education, education trends, mobile applications/ technologies, elearning platforms and instructional technology, and the ability to see and act upon business opportunities as they emerge
  • A strong sense of budget control and timelines
  • Has good understanding of eLearning platforms and mobile applications/ technologies
  • Has basic coding skills in HTML, web design, website planning, OAUTH technologies, managing payment gateway systems, ecommerce, SEM, SEO etc
  • Collaborate and associate with partners to develop and deliver products as per the market requirements
  • Researching market needs and keeping abreast of developments in technology
  • Working along with the editorial and media production teams to develop new products, programmes and services consistent with market needs
  • Demonstrates new products and prototypes
  • Keeping up to date in the field, serving as a technical resource, and providing support to the editorial, marketing, and product teams and customers on digital media products
  • Ensuring an efficient handover to the media production team, monitoring schedules and deliverables, and managing timelines as needed by stakeholders
32

Director, Digital Product Management Resume Examples & Samples

  • Coordinates with strategic insights teams to understand customer needs, and identifies possible solutions to meet those needs
  • Applies expertise in state-of-the-art product technologies, and is relied on by top management to serve as a proxy for the market
  • Works with the Sales and Marketing teams to define strategic eCommerce and merchandising solutions that increase sales as well as NPS and customer satisfaction
  • Works closely with engineering and experience design teams to ensure product launches on time and to the original vision
  • Communicates vision, status, and performance metrics to key stakeholders and business leadership on a regular basis
  • Conducts daily stand ups with working groups as needed
  • Works in an agile framework
  • Writes user stories, drives grooming sessions and prioritizes the backlogs of multiple products and programs
  • Develops detailed product features on an on-going basis, aggressively identifies opportunities for improvement, documents requirements, and develops implementation plans
  • Performs best practice research and benchmarking, conducts competitive analysis and develops strong understanding of stakeholders to drive development decisions
  • Other responsibilities also include: gathers input to define product concepts, justifies expenditures for products, defines and analyzes markets and evaluates technologies
  • Develops, mentors, and trains Product Managers and Specialists to ensure department work performance and objectives are met
  • Demonstrates excellent project management skills, with a proven track record of successful delivery of projects on time, in line with budget expectations and to strategy
  • Accountable for profit and loss or budgetary management of assigned products
  • Regular, consistent and punctual attendance. Must be able to work nights and
  • Weekends, variable schedule(s) as necessary
  • Experience in eCommerce and a proven track record of increasing sales
  • Experience in B2B is a plus
33

Director Digital Product Management Resume Examples & Samples

  • Digital Product Development / Commercialization
  • Digital Mobile Apps experience in payments
  • Product and client lifecycle exp
  • Go-To-Market
  • People skills
  • Drive product development and enhancements including road map and statement of direction development. Lead peers and dotted line relationships through the project lifecycle to deliver development efforts. Maintain awareness and understanding of customer and market needs. Develop business cases to support new product recommendations. Manage issues throughout the product development process including problem identification, root cause analysis, and stakeholder communication. Act as a primary negotiator between internal departments and clients to resolve issues. Provide relevant product information and expertise to support sales effort. Assist with the education and enrollment of consumers into the new product programs. May perform all supervisory duties inherent in a managerial role
34

Digital Product Management Operational Resume Examples & Samples

  • Identify strategic “moments of truth” within the digital client experience ecosystem to develop a methodical approach to assess opportunities then design and implement an end-state vision
  • Lead efforts to monitor and execute on client impacts for key Moments of Truth within the digital experience and mobilize partners to improve with measurable outcomes
  • Create and manage a LOB intake process for ECR escalations, partnering with ECR and digital product owners to address client feedback
  • Review, publish and lead a dialogue regarding monthly ECR and other client experience data to identify trends, prioritize LOB actions, and establish key performance indicators to gauge performance
  • Proactively identify and build process improvements across digital focus to drive revenue and/or cost save opportunities, partnering with Contact Center, Sales & Service Delivery, LSS and Product Management teams
  • Responsible for defect tracking and management of IBX and Mobile applications
  • Facilitate change management / quality improvement initiatives with the goal of standardized and consistent quality and organizational effectiveness initiative
  • Partner closely with the Risk team to review and enhance procedures across all digital teams to ensure compliance with regulatory and audit requirements
  • Facilitate cross-functional operating model to ensure partner inclusion and accountability by leveraging tools such as the Product Management Gating Process, Impact Statement and Bi-Weekly Status Update Meetings
  • Serves as primary contact for CP&D regulatory exams and audits to provide product subject matter expertise
  • Lead a monthly Client Experience meeting with client-facing and Segment partners to review monthly results related to client experience issues, identify areas of focus and track implementation
  • Primary LOB contact for ensuring that changing priorities are properly introduced through appropriate Intake and Change Control Processes
  • Effective communications skills, including demonstrated ability to orchestrate and present information and recommendations at all levels within the organization
35

Senior Manager, Digital Product Management Resume Examples & Samples

  • Develop, document and present requirements for improvements to the mobile app client experience
  • Responsible for specific project efforts – participating in project definition and idea generation, planning and executing the work streams for discrete projects or subsets of projects, ensuring effective and efficient development of requirements
  • Deliver thoughtful, insightful contributions to high-level strategic work across the team
  • Contribute to the future direction of our digital properties, specifically across Mobile App, and other retail client facing digital properties
  • Provide thought leadership in the design of new features, processes and interactions to enhance the overall digital client experience
  • Provide regular and concise updates to management team
  • Develop and report on key performance metrics
  • Additional projects and tasks based on business needs
36

Senior Director Digital Product Management Resume Examples & Samples

  • Leads setting the customer experience and business capabilities vision and strategy for Ralph Lauren’s global re-platform initiative
  • Drives business requirements and product feature definition for our global platform to ensure a seamless end-to-end digital customer experience. Defines and assigns features to specific releases to meet key business objectives and serving global customer expectations
  • Provides product vision and direction for digital experiences that drive consumer engagement, reinforces the brand, and ultimately converts visitors to buyers
  • Establishes and monitors customer satisfaction and other KPIs to define the success of our digital experiences; identifies and lead efforts to analyze results and continuously improve our performance. Develops and nurtures relationships with key internal stakeholders in support of multiple lines of business
  • Communicates within the cross-functional re-platform team and on behalf of the team to stakeholders and executives
  • Understands changing consumer trends to apply strategies and product roadmaps that deliver added value. Generates new product ideas, researching and analyzing for feasibility and business impact
  • Provides strategic guidance on customer experience improvements that help drive customer acquisition, customer retention, and conversion
  • Creates insights to guide our strategy and product roadmap through understanding customer’s needs and behaviors, competition and emerging technologies
37

Analyst, Digital Product Management Resume Examples & Samples

  • Support product managers with the prioritization and implementation of new web and mobile features and enhancements
  • Collaborate with designers, product managers, and stakeholders (as needed) on ideation and prototyping
  • Partner with data/analytics specialists and designers to conduct user research and testing
  • Liaise with global stakeholders on partner initiatives, communications, and local compliance and approval processes
  • Own end-to-end user experience by developing a vision and maintaining a product roadmap/backlog
  • Drive development of end-to-end features and enhancements by partnering with product managers and developers
  • Contribute to larger platform roadmap discussions
  • Participate and contribute in Agile ceremonies
  • Digital product management/development background (1-3 years experience)
  • Proficient in Microsoft Office products, primarily Excel and PowerPoint
  • Fast learner with a passion for online and digital products
  • Strong project management skills; is detail-oriented and can manage multiple work streams
  • Team-oriented individual with superior written and verbal communication skills; has the ability to collaborate with and influence both internal and external partners
  • Self-starter with strong analytical skills and a “can do” attitude towards problem solving and decision making
  • Experience with agile methodologies (SCRUM) and tools (Rally), preferred
  • Experience with A/B or Multivariate testing, preferred
  • Ability to travel (10%)
38

Digital Product Management Senior Manager Resume Examples & Samples

  • Technical solution definition for IoT (Internet of Things) projects. Develop technical specifications, system architecture, and development plans
  • Drive technical requirements based on business requirements. Develop user stories
  • Lead a team of software engineers
  • Provide subject matter expert support during internal and external presentations for proposed IoT solutions
  • Technology Partnerships: Tech partner development, including development of technical requirements for integration
  • Lifecycle management: Manage innovation, including analysis, investment strategy and program management of investment funds
  • Platform operations: Co-ordinate with Accenture internal organizations for infrastructure outsourcing, application outsourcing and cloud service providers
  • Minimum of a Bachelor's Degree (in engineering, computer science, or a similar subject area)
  • Minimum of 7 years product development and product management experience
  • Minimum of 3 years’ experience working within the Internet of Things space with deep technical knowledge; demonstrable experience and skills at the architect level within IoT, including having worked with one or more of the following: sensors, analytics, cloud platforms such as AWS, Azure, Google, GE; and experience developing applications and their components
  • Minimum of 7 years’ experience with large scale project deployments (all phases)
  • Minimum of 5 years’ experience managing a team, with particular experience in recruiting and building new capabilities on the team
  • Involvement in a minimum of one project involving data analytics and big data concepts (candidate must demonstrate aptitude)
  • Proven ability to develop relationships in a large organization to achieve goals
  • Ability to articulate product vision and strategies in support of sales efforts
  • Proven ability to build, manage and foster a team-oriented environment
39

Senior Manager Digital Product Management Resume Examples & Samples

  • Ideate on new eCommerce product ideas, analyze them for feasibility, quantify business impact, and take them from ideation phase to launch phase
  • Create and manage a roadmap for a portfolio of digital products from strategic planning to tactical activities. Includes the writing of requirement documents, the development of customer wireframes and use cases and working with our engineering team/web development team to deliver and monitor all releases
  • Conduct market research and user testing to understand how customers are interacting with the websites and develop enhancements based on the results/ analysis. Analysis and research should also include the development of support feedback loops, customer visits, voice of customer studies, and sales interviews
  • Continuously analyze website performance and customer feedback and respond quickly to diagnose and address issues
  • In collaboration with the analytics team, create Usability, A/B, Multivariate tests to continuously improve existing websites and consumer experience to drive higher conversion or engagement
  • Manage vendor relations with regard to external services, build vs buy
  • Understand how to define success and measure impact. Ability to set priorities and make tradeoffs based on business and user needs
  • Create product content roadmap and templates to generate A+ content that can be used on both Brady and distributor websites
  • Provide leadership to UX team who are responsible for understanding the target customers’’ challenges when using a particular product and then designing an elegant solution that helps customers solve those challenges
  • Minimum 3 years managing a product management team
  • Hands on experience with agile methodologies as a Product Owner (preferably in B2B and B2C ecommerce)
  • Excellent project management skills. Ability to manage multiple projects across critical deadlines. Capable of driving projects across cross-functional teams
  • Blend of technical, management, creative, business and marketing skills
  • Experience leading the development of at least one product from concept to launch
  • Strong understanding of User Experience best practices
  • Strong technology background; ability to communicate effectively with engineering and development
  • The ability and desire to work in a position that requires both strategic and tactical focus
  • Experience in A/B testing and data analytics to inform product roadmap
  • Strong familiarity of emerging technologies, capabilities, and solutions
  • Strong understanding of ecommerce analytics and metrics
  • Excellent customer service, interpersonal, communication and problem solving skills
  • Ability to balance working independently with being a collaborative team member
  • Data driven with knowledge or either Omniture or Google Analytics
40

VP Digital Product Management Resume Examples & Samples

  • Engage with business leaders to understand both Company and functional goals around becoming a Customer Centric retailer
  • Facilitate directly or through effectively leveraging 3rd party innovation firms to define customer experiences in support of the defined business goals
  • Translate desired customer experiences into Digital Product roadmaps that align business goal with appropriate investments in the Digital Platforms (website, apps, POS). Partner with business leaders and IT to gain funding
  • Work effectively with Digital IT to execute the product roadmap in an agile fashion leveraging concept including MVP and fail-fast
  • Provide leadership, motivation and hands-on direction to product managers, user experience designers and project teams
  • Identify and nurture relationships with thought leaders, startups, VCs, meet up groups, and academics in order to bring an innovative POV into all discussions around Customer Experience
  • Recruit top talent and invest in their success
  • Possess strong leadership skills and serve as the primary contact for assigned initiatives
  • Requires close working relationship with other departments in the company as well as external contacts
  • Demonstrated ability to influence cross-functional teams without formal authority
  • Demonstrated ability to build a Product Management while executing short term goals by operating both strategically and tactically
  • Must have track record of success in leading teams responsible for building digital products/strategy
  • Must have experience in customer-facing digital product development with e-commerce
  • Strong grasp on the full product development lifecycle and in agile methodologies
  • Very strong change management and documentation skills
  • Experience developing a platform and APIs to be integrated across enterprise-wide systems
  • Accomplishment as a people manager and a self-starter attitude
  • 8+ years managing consumer-facing technology web based products, through full life cycle
  • 3+ years working in a digital consumer retail business
  • Experience in hiring and building best in class digital product management teams
  • Proven track record of aggressively driving digital product and business strategy
  • Experience communicating across groups with varying degrees of technical background
  • The ability to integrate business knowledge and analytical insight to develop sound options and gain cross-functional support for recommendations
  • Comfort with establishing relationships across levels within organizations, including executive interactions
  • Strong analytical, interpersonal, collaboration, communication (written, verbal, and technical), presentation, negotiation, influence and problem-solving skills
  • Ability to work autonomously in a complex environment that may include multiple simultaneous projects
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
41

Digital Product Management Resume Examples & Samples

  • 8+ years professional experience in a digital product function
  • 4+ years leadership experience or direct management experience of individual contributors or team with direct line of responsibility
  • Demonstrated ability to think strategically and leverage cross-functional teams to develop and execute product strategy
  • Demonstrated solid business acumen combined with strong technical foundations
  • Bachelor’s degree in Computer Science, Information Systems, Marketing or Human Centered Design or a related discipline OR 4 years experience in a digital function or related experience can be substituted in lieu of a degree in addition to the minimum years of experience required
  • Masters degree of Business Administration or other related field
  • Demonstrated leadership amongst matrixed teams
  • Familiarity with process engineering methodologies
  • Experience with digital optimization and performance
42

Senior Director Digital Product Management Resume Examples & Samples

  • Responsible for product line performance with targets on orders, revenue, cost & margin. Identifies and influences market trends and opportunities
  • Drives vision & strategy, roadmap and product lifecycle for sub business unit and its portfolio of products & solutions
  • Participate in events and industry associations to influence the direction for the business and technology in the segment
  • Be a domain/business expert for the portfolio to guide teams, establish/refine product management processes and build and mentor high performance team of Product Managers
  • Work cross functionally across engineering, marketing, sales, internal and external customers, analysts and senior management teams to formulate and execute the strategy
  • Establish and manage relationship across GE businesses & sub-businesses, partners and customers at director level and above and technical expert levels across industries and geographies
  • Global travel required as necessary
  • This role is responsible for a large product or portfolio of products/solutions with typical revenue influence / target in the range of $50-200M USD per year
  • Will have strong financial acumen and accountability
  • The leader will report to Executive Product Management Director and responsible to create strong working relationship & influence across product management, engineering and other stakeholder groups to successfully execute business strategy across GE businesses, partners and customers
  • Lead and develop a team of product managers who are business and domain experts
  • Will engage customers at director level and above as a trusted partner
  • Cross functional leadership to define and execute the vision and strategy
  • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology,
43

Director, Digital Product Management Resume Examples & Samples

  • In partnership with MHHE leadership, develop and evangelize MHHE digital product strategies and vision. Build and maintain a platform roadmap that supports the portfolio team’s short-term and long-term objectives across legacy/future platforms. Ensure the product strategy and timelines are communicated across the organization. and coordinated throughout the organization
  • Lead a team of Discipline Product Managers responsible for delivering high quality, customer-focused features, services and products at the global platform level (adaptive, assessment, etc.) across all MHHE disciplines. Ensuring that all requirements provided to DPG represent the “voice of the customer” through research conducted by the business
  • Define and drive the execution of a consistent process for market needs analysis that ensures an understanding of industry trends, competitive environment, usage statistics and key market opportunities. Incorporate this with inputs from all MHHE stakeholders to include Content Delivery, Implementation, Enterprise, Sales, and Marketing. Synthesize the findings into product strategy, feature development, and roadmap to prioritization decisions
  • Responsible for ensuring solutions can be delivered end to end by partnering with authoring and delivery teams to articulate the needs of internal and external stakeholders to the Agile development teams
  • Develop a culture of data driven decision making across the organization which informs the product roadmap, solutions to user needs, and helps to mitigate the complexities of working across a matrix organization
  • Break down and translate complex business challenges and opportunities into digestible, actionable segments to facilitate timely decision making
  • Collaborate with and influence a variety of stakeholders across departments who have no formal reporting relationship to this position
  • Balance the needs of working outside-in with the strategic direction of MHHE
  • Ten or more years’ experience in product management at a technology-based software company
  • A track record of bringing new, innovative software products to market, preferably with SaaS
  • Proven ability to build, mentor and lead strong teams
  • Working knowledge of state-of-the-art online/digital technologies
  • Strong leadership, verbal and written communication skills; must be able to work in a collaborative environment, negotiate challenges, explain business and technical considerations and recommend solutions
  • Ability to function successfully within a matrix organizational structure with a history of building effective relationships at all levels
  • Ability to manage and deliver multiple projects to deadline and budget simultaneously
  • High organization and ability to thrive in a fast-paced, deadline-oriented environment. Displays and acts with initiative, integrity, and professionalism
  • Consistent demonstration of strategic thinking by formulating actionable strategies with both short-term results and a long-term perspective
  • Demonstration of flexibility by adapting and modeling behavior in response to changing conditions and to better meet the needs of internal/external customers and the business
  • Improve capabilities by creating an environment in which employees can explore, test and learn from mistakes
  • Act as a partner who works across organizational boundaries and contributes to high functioning teams across MHE
  • Demonstration of decisiveness by making quality decisions based on data, analysis, experience, and expertise
  • Ability to research, know unknowns by creating a user research strategy
  • A Master's degree
  • Experience in the higher education sector
44

Digital Product Management Resume Examples & Samples

  • 3+ years of project-based delivery experience in a product-oriented team, with exposure to a digital product- initiative throughout the delivery lifecycle
  • Proven analytical skills and problem solving ability paired with meticulous attention to detail
  • Self-motivated and proactive team player who takes ownership of and accountability for projects
  • Strong organizational skills with an ability to effectively manage competing priorities
  • Aptitude for building relationships that enable smooth interactions in internal business collaborations
  • Ability to communicate complex issues to a wide array of internal stakeholders
  • Desire to work in a fast paced environment, consistently adhering to strict deadlines and evolving priorities
  • Proficient in JIRA, Excel, PowerPoint, Confluence
  • Bachelors/ Undergraduate Degree
  • Technical knowledge (including HTML/CSS/JS/SQL) a plus
  • Experience working for a financial institution or consulting firm is preferred
  • Business analysis and project based exposure to consumer lending initiatives and concepts
45

Director, Digital Product Management Resume Examples & Samples

  • 6-8 years’ experience in one or more of the following areas: product marketing, product/program management, business development, management consulting desired, but not required
  • Strong product management background
  • Internet and ecommerce experience highly desirable
  • Usability and customer-focused design experience required
  • Experience with A/B testing and Yield management
46

Senior Director, Digital Product Management Resume Examples & Samples

  • Ecommerce Product Capability Oversight
  • Create and manage a customer centric product vision
  • Partner with business and technology stakeholders to establish a strategy to execute against the product vision
  • Directly and indirectly manage teams and coordinate individual capability opportunity assessments
  • Align product vision and execution strategy with relevant executives across Albertson’s Companies Inc
  • Harness modern technology to accelerate and innovate on new capabilities
  • Working with business and technology partners, Establish and advocate a roadmap, and secure portfolio funding
  • Lead a team of product manager’s team responsible for discovery, definition, and execution of individual capability roadmaps
  • Manage a capability backlog and KPIs
  • Highlight and advocate for necessary business process and org changes required to successfully drive the product strategy
  • People Leadership
  • Coach Product Managers as they respond to project escalations with an assessment of the business implications of changes to project scope, timeline, or resources
  • Build, lead and inspire Product Managers each responsible for defining and delivering the digital in store product capability roadmap
  • Create and foster career development and growth paths for team members in alignment with company, product and personal objectives
  • Create clear and measurable goals and objectives for the team related to the creation and enhancement of timely, high-quality products that support critical business objectives, requirements change management, and partnership with cross-functional teams
  • Raise awareness of team’s plans, insights and accomplishments to facilitate cooperation across departments and to build a highly performing, highly motivated team
  • Assist direct reports with ongoing prioritization and resource allocation to ensure that the crucial business initiatives are delivered
  • Hiring, retention, and succession planning
  • Functional/Organizational Development
  • Establish and manage domain identity, KPIs, best practices
  • Support one or two annual team goals to help support maturity and development of the larger Product organization
  • Recommend and/or changes necessary to drive and refine greater product management effectiveness
  • 7-9 years’ relevant professional experience required
  • 3-5 years’ experience managing direct reports
47

VP-digital Product Management Resume Examples & Samples

  • Degree in Engineering, Computer Science or related field, with 10+ years professional experience in software development
  • Expertise in computer science fundamentals including problem solving and complexity analysis
  • Proficiency in in supply chain management and LEAN principles
  • Excellent verbal and written communication
  • Direct proficiency in build or directing supply chain management planning systems
  • Expert in professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
  • Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
  • Demonstrated thought leader, delivering new, supporting innovation solutions to exceed customer expectations
  • Excellent communication, negotiating and influencing skills at all levels of the organization as well as with external organizations
  • Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
  • Demonstrated experience embracing “team of teams” way of working
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer view point, partners with customers to shape future state products and strategy
  • Ability to work in a dynamic, fast paced environment with limited direction
48

Director, Digital Product Management Resume Examples & Samples

  • Build and develop an entrepreneurial product management team that embraces creativity, data, and a constant focus on the customer
  • Lead the definition and implementation of our agile SDLC processes and best practices in partnership with UX and Development teams
  • Collaborate across multiple teams, including Marketing, IT, and Operations, and external business partners to develop customer experience and digital capability roadmaps, and maximize the overall business impact of our digital experience and capability improvements
  • Drive ongoing experience and capability improvements and continually update and prioritize the product roadmap based on product KPIs and metrics, customer research, and market/competitive analysis
  • Provide strong product leadership and partner with engineering resources to efficiently and effectively drive agile product development including setting scope, prioritizing features & stories, managing progress, and defining acceptance criteria
  • Represent product management in the cross-functional Ecommerce initiative, defining and evolving our product priorities and roadmap
  • Assemble and synthesize consumer and competitive insights in your product space, helping the company to understand trends and opportunities
  • Champion the voice of the customer;personally engage deeply with customers, partners and the field; prioritize product functionality based on customer feedback, market insights and competitive research
  • Excellent communication, collaboration, negotiation, and interpersonal skills
  • Proven success managing and coaching talented product management teams
  • Proven success delivering branded ecommerce digital experiences and capabilities
  • Proven success delivering intuitive and engaging mobile experiences, both native iOS and Android as well as responsive/adaptive designs in browser
  • Phenomenal ability to anticipate and understand user needs by incorporating user research, data, and analytics
  • Strong ability to manage competing priorities and adapt to changing market/business needs while keeping teams engaged and focused on product delivery and continuous improvement
  • Solid understanding of web, ecommerce, and mobile technologies
  • Passion for the delivering the best possible experience for the customer
  • Experience with the agile development methodology and ability to work in a fast-paced, demanding environment with aggressive development schedules
  • Excellent visual/verbal communicator with strong presentation and storytelling skills (i.e. ability to present to various levels/groups via compelling presentations and demos)