Information Services / Technology Resume Samples

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C Leffler

Cody

Leffler

929 Lura Brook

Dallas

+1 (555) 748 1254

929 Lura Brook

Dallas

Phone

p +1 (555) 748 1254

Experience Experience

Boston, MA

Information Services / Technology

Boston, MA

Daniel Inc

Boston, MA

Information Services / Technology

Service request fulfillment
Obtain approval for all IT related changes affecting the site
Coordinate agreed upon Global outage windows affecting the site
Primary point of contact for escalations on incidents, service requests, and support
Information Security and Risk Management
Identity and Access Management
Information Security Standards and Policies

Chicago, IL

Information Services / Technology

Chicago, IL

Kessler and Sons

Chicago, IL

Information Services / Technology

Work with service owners to determine Service Level Agreements defined by the business
Work with GIS teams to develop Operational Level Agreements with GIS teams
Train GIS staff and business partners on the use of Global Service Desk tools and processes
Support the plant operating structure – Inverted triangle
Ensure personalized IT support is provided at each H-D office and manufacturing location
Deliver exceptional business partnerships
Rapid response to incidents

present

Houston, TX

VP of Information Services & Technology

Houston, TX

Glover and Sons

present

Houston, TX

VP of Information Services & Technology

present

Broad technology knowledge of major line of business applications, SOA/middleware and platform vendors
Provide training, mentorship and ongoing support of architecture best practices to all IT stakeholders
ITIL Foundation level certification
Document and communicate ITIL processes to GIS segment staff and stakeholders
Coach stakeholders through process definition and align them to our global processes
Identify and govern ITIL service metrics across the Segments
Facilitate Problem Management After Action Reviews

Education Education

Bachelor’s Degree in Computer Science

University of Oregon

Bachelor’s Degree in Computer Science

Skills Skills

Strong leadership and relationship skills
Threat and Vulnerability Information Security Operations
Able to change, transform and restructure manufacturing environment
Able to build and maintain credibility with manufacturing stakeholders
Able to effectively stay in tune with the changing GIS and business objectives and standards
SAP Applications Development Security and Role Design
Information Security and Risk Management
Identity and Access Management
Information Security Standards and Policies
Controls and Compliance

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15 Information Services / Technology resume templates

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Information Services / Technology Resume Examples & Samples

Broad technology knowledge of major line of business applications, SOA/middleware and platform vendors
Demonstrated experience in setting and influencing company-wide strategic architecture/technical direction
Demonstrated experience in the development of architecture for business programs/projects
Demonstrated experience in establishing architecture for architecture/technology standards
Provide training, mentorship and ongoing support of architecture best practices to all IT stakeholders
Strong analytical ability, judgment and problem analysis techniques
Strong communication skills both written and verbal and able to effectively operate with executives
Strong interpersonal skills with the ability to work effectively in a matrix organization
Ability to work with teams that are geographically distributed and work across different time zones
Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and to work on interesting projects
Demonstrated ability to execute financial analysis, such as TCO models and ROI
Technically competent; able to supervise and inspire other senior architects
Experience with EA Tools, enterprise architecture repositories and meta-modeling
Certification or experience with enterprise architecture methodologies and frameworks, such as TOGAF, Zachman, or FEAF
ITIL Foundation level certification

Information Services / Technology Resume Examples & Samples

Document and communicate ITIL processes to GIS segment staff and stakeholders
Coach stakeholders through process definition and align them to our global processes
Identify and govern ITIL service metrics across the Segments
Facilitate Problem Management After Action Reviews
Work with service owners to determine Service Level Agreements defined by the business
Work with GIS teams to develop Operational Level Agreements with GIS teams
Define Analyze, plan measure and improve all aspects of the availability of the IT service
Ensure IT processes, tools, roles are appropriate for the agreed targets
Understand the customer demand to ensure the service has the required capacity
Train GIS staff and business partners on the use of Global Service Desk tools and processes
Requires strong communications and interpersonal skills to effectively provide and receive information relative to assigned projects
Requires strong organization skills and excellent problem-solving skills to handle changing priorities, tight schedules
Experience implementing ITIL best practices and processes globally
Ability to design and create reports that meet the businesses reporting requirements
Ability to manage multiple complex initiatives simultaneously
Experience working in IT process development supporting internal and external customers

Information Services / Technology Resume Examples & Samples

Requires 5+ years of active and successful project leadership with information systems
Strong organization skills, interpersonal skills, and communication skills to interact with all levels of company leadership and resolve business issues on a timely basis
Requires a broad knowledge of business and the ability to translate business requirements into application-based system solutions

Information Services / Technology Resume Examples & Samples

Service Strategy & Delivery (SS&D)
Enterprise Technology Services (ETS)
Corporate Information Security Office (CISO) and Data Privacy Office (DPO)
Business Management Services Group (BMS)
This internship is a 12-week summer experience
This internship will begin in May 2017
Actively pursuing a bachelor’s degree from an accredited institution; Business degree with a major or minor in IT required
Minimum grade point average of 3.0 on a 4.0 scale
Prior professional internship or co-op experience in IT or business preferred
Demonstrated leadership through school and/or community involvement
Ability to adapt in various work environments and situations
Ability to communicate (verbal and written) effectively with all levels of staff, management and executives
Citizenship or permanent residency for location of their employment
Strong Computer Skills

Information Services / Technology Resume Examples & Samples

Strong leadership and relationship skills
Understanding of manufacturing and materials business processes and systems
Able to change, transform and restructure manufacturing environment
Support the plant operating structure – Inverted triangle
Able to effectively stay in tune with the changing GIS and business objectives and standards
Able to build and maintain credibility with manufacturing stakeholders

Information Services / Technology Resume Examples & Samples

Experience with requirements gathering and solution options development
Experience with mapping of business processes, KPIs, data flows and conceptual models
Experience forming strong business partnerships
Participation in demand management, prioritization, and business case development
Project participation experience, including understanding of full lifecycle implementations for major information management capabilities
Participation in technology selection processes including RFIs and RFPs
Experience working with information management technologies which may include SAP BW, BI, BI Accelerator, and Business Objects; IBM data Stage, Quality State and Real-Time Integration; IBM DB2 Data warehouse, Microsoft SQL server and Analytics Services; and SAP and IBM MDM
Understanding of ITIL processes and six sigma practices
Ability to translate technology concepts into business terminology
Proven ability to make sound and logical judgments
Strong interpersonal, written, presentation and oral communication skills
Highly self-motivated and directed
Ability to collaborate within a team while exercising independent judgment and initiative
Ability to work under pressure, meets deadlines, and be flexible in working on multiple projects simultaneously

Information Services / Technology Resume Examples & Samples

Minimum 5 to 10 years of architecture management experience
Proven track record of responsibility for managing program, project and/or functional teams
Excellent presentation skills; strong written and oral skills; business relationship skills including the ability to quickly create productive collaborations
Complete technical architecture: Deep expertise in two or more technology domains (network/infrastructure, collaboration, cloud, data, applications/middleware) but fluency in all technology domains
Expertise in several soundness disciplines (TOGAF, recovery and availability, security, etc.) and operational disciplines (systems management, change management, etc.)
Ability to collaborate with and direct other technologists to ensure synergies across the team
Ability to solve problems with innovative ideas to affect change in Harley-Davidson's environments as a result
Proven ability to manage effective teams in highly agile environments
Experienced agile practitioner across agile methodology and practices
Knowledge of the business for which the enterprise architecture is being developed
Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills
Ability to explain complex technical issues in a way that non-technical people may understand
Knowledge of financial modeling as it pertains to IT investment
Proven ability to deliver global infrastructure projects following sound project management principles (scope, cost, communications, risk, and planning)
Experience managing Infrastructure Managements Services or operations globally

Information Services / Technology Resume Examples & Samples

Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
Experience with backups, restores and recovery models
Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
Experience working with Windows server, including Active Directory
Experience with data modeling and data warehousing techniques
Experience with SSRS, SSIS, and SSAS
Flexible, team player, “get-it-done” personality
Ability to organize and plan work independently
Ability to work in a rapidly changing environment
Ability to multi-task and context-switch effectively between different activities and teams
Exposure to scrum is a plus
Microsoft Certified Database Administrator (MCDBA) certification is preferred

VP of Information Services & Technology Resume Examples & Samples

Bachelor's degree in computer science, information technology or related field; or equivalent
10 years of previous professional and/or management level IT experience
Experience in either database architecture/interfaces, database application or development
Solid understanding of Oracle, Eloqua, Portal architecture
Familiar with tools in use of SW development (SQL, JavaScript, CSS, etc.)
Capable of problem analysis and problem resolution at both a strategic and functional level
Must be able to motivate and lead a team and demonstrate sound judgment, initiative and independent thinking
Ability to establish and maintain harmonious relationships with staff, volunteers, YMCA members and the general public
Ability to lead by example and inspire staff and volunteers to provide high quality, relevant services and programs to the local community and to fulfill the mission of the YMCA
Directs a value driven organization enhancing support of business processes, creating positive impact in performance. Organizes, plans, and recommends investments in information assets in line with objectives of the Association
Manages and oversees all aspects of information systems. Develops and manages system security, including back up processes
Identify, promote, communicate and coordinate the sharing of knowledge assets that are current or need to be developed for the organization
Recruit, train, and provide leadership to all IT positions; ensuring that the IT staff are responding to branch staff in a timely and effective manner; Ensures training and support is provided to users
Evaluates issues pertaining to information systems for strategic planning and innovation
Studies most effective trends in technology applications and potential value to Y approach. Prioritizes with key stakeholders and develops plans for deployment
Develops and monitors budgets related to information technology. Monitors the costs involved in maintaining and improving information systems, including equipment and software. Evaluates and recommends technology purchases based on the YMCA’s needs
Ensures proper operating procedures are in place in regard to technology and provides training as assigned
Collaborates with others within the organization in regards to processes, software, etc. to meet Association needs

Information Services / Technology Resume Examples & Samples

Ensure personalized IT support is provided at each H-D office and manufacturing location
Deliver exceptional business partnerships
Rapid response to incidents
Service request fulfillment
Funnel requested changes (enhancements, projects, fixes) to appropriate GIS team for prioritization/approval
Obtain approval for all IT related changes affecting the site
Coordinate agreed upon Global outage windows affecting the site
Primary point of contact for escalations on incidents, service requests, and support
Exceptional knowledge in service level management and proven ability to assess operational needs
Proven ability to prioritize tasks in a high-pressure environment and make sound decisions in emergency situations
SAP experience is highly desirable, but not required
Information Technology Infrastructure Library (ITIL) Service Management experience
Demonstrated experience with requirements gathering and solution options development
Demonstrated experience with mapping of business processes, KPIs, data flows and conceptual models

Information Services / Technology Resume Examples & Samples

Information Security and Risk Management
Identity and Access Management
Information Security Standards and Policies
Controls and Compliance
SAP Applications Development Security and Role Design
Disaster Recovery
Planning and Business Continuity Management
Cryptography
Legal, Regulations, Compliance and Investigations
Threat and Vulnerability Information Security Operations
Security and Disaster Recovery Architecture and Design
Telecommunications and Network Security
Emerging Technologies | Security Planning
Security Awareness and Training
Regulatory Requirements and Security Frameworks
5 years of experience in IT and at least three years in Information Security/Privacy/Disaster Recovery
Strong knowledge of current security systems software, protocols, and standards
Excellent verbal and written communication skills with the ability to communicate clearly, diplomatically and effectively at all levels of the organization and to audiences with varying degrees of process and technical knowledge
Strong analytical and problem-solving abilities
Ability to take action in solving technical problems while exhibiting judgment and a realistic understanding of issues; can review facts and weigh options
Able to be tactful, maintain confidences and foster an ethical work environment
Recognizes others and give proper credit to others
Effectively prioritizes and execute tasks for self and others
Demonstrate and maintain high standards despite pressing deadlines; consistently does work right the first time and checks his/her work for flaws every time before placing it in an environment used by our business partners
Experience with security tools, technology, and platforms
Proven project management experience with demonstrated skills particularly in scope management, risk management and issue resolution
Knowledge of applicable data privacy practices and laws

Information Services / Technology Resume Examples & Samples

Self-Development: Employees at all levels are expected to keep abreast of new and changing technology and methods that enhance their skill set. This can be accomplished through continuing learning at outside classes, seminars, reading and other related training opportunities
Continuous Improvement: Employees are expected to find ways to continuously improve processes and responsibilities in their job
Communication: Employee will interact with variety of stake holders via various communication mediums (written and/or verbal)
Create Value: Define business-driven software systems based on enterprise standards, business unit objectives, and in collaboration with other teams to improve Harley-Davidson Dealer processes and experiences
Deliver Value: Build trusted business relationships to create business cases, define requirements, and facilitate design options that enable business objectives on time and on budget. Leverage agile delivery methods utilizing global HD and GIS Project Management, Business Analysis, Service Design Life Cycle, and ITIL processes
Lead, facilitate and document business and technical sessions to surface essential requirements information in a consultative role, acting as liaison between business owners and technical providers
Decompose high-level business and user requirements into functional and non-functional system requirements, specified at an appropriate level of detail for use by those who must base their work on the specifications
Perform system analysis functions by examining existing business models and flows of data, and perform in-depth examination of system and integration specifications to create and document new and modified functional requirements
Perform requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
Represent requirements information using graphical forms that augment textual representations, such as screen mockups, use case models, process flows, system flows, and data models
Service Management: Support service operations to investigate problems and define improvements
Experience with developing a project business case and estimating
Experience in facilitating, defining, and managing systems requirements
Experience operating in an ITIL environment and improving organizational maturity
Experience with development requirements in support of on one or more of the following technical platforms Infinium, Jack Henry 20/20, Cedar (Payment Services), AS/400, Crystal Reports and/or IBM’s BPM
Has a proven record of accomplishment it services and software in the automotive/equipment commercial lending environment or retail lending environment. Familiarity with managing commercial insurance services would be a plus

Information Services / Technology Resume Examples & Samples

Experience with managing a portfolio of projects
Experience with designing, configuring, and implementing on one or more of the following technical platforms Infinium, Jack Henry 20/20, AS/400, IBM’s BPM
Has a proven record of accomplishment in planning, managing, and delivering information systems, preferably in an automotive/equipment commercial lending environment or retail lending environment. Familiarity with managing commercial insurance services would be a plus
Strong experience in, and orientation toward, portfolio management, service management, solution design, project management and agile system development methodologies

Information Services / Technology Resume Examples & Samples

Minimum eight years of direct sales and sales management experience
Demonstrated experience developing and executing strategic projects/programs
Insight, fast judgment and marketing instincts to recognize and accurately assess strategic business development opportunities
Decisive, focused and organized, skilled in communicating ideas in a persuasive manner as well as being an effective listener
Demonstrated leadership style that encourages cooperation and team work
Self-disciplined, hands-on lead with strong organization and administration skills
Demonstrated experience leading cross-functional teams to reach a common goal
Experience with the Harley-Davidson dealer network is a plus

Information Services / Technology Resume Examples & Samples

Minimum 5 years’ experience in customer service, dealer sales support, or software deployment
Strong understanding of dealership operations is preferred
Strong interpersonal skills to interact with dealers and all H-D departments effectively
Ability to positively interact with diverse groups of people, including dealers and internal staff at all levels
Ability to communicate effectively, both written and verbal
Customer service orientation and background is preferred
Ability to make decisive and sound judgment decisions along with the ability to establish and maintain timetables/deadlines while handling multiple demanding projects
Experience in establishing and executing sales strategies to meet sales goals
Capable of balancing between fulfilling customers’ needs and meeting company expectations and goals
Experience using a CRM tool to monitor sales, Salesforce.com a plus
Experience creating, maintaining spreadsheets and reports using MS Office (Word, Excel, Power Point and Outlook)

Information Services / Technology Resume Examples & Samples

Minimum 8 years of experience in a marketing or communications function managing projects and processes including formal communications through various channels
Requires the ability to plan, prioritize and manage multiple tasks effectively, while satisfying numerous stakeholder groups
Strong interpersonal skills with the ability to interact effectively with various levels of the organization
Experience with sales processes a plus

Information Services / Technology Resume Examples & Samples

A minimum of 8 years of classroom and/or software instruction experience
Knowledge of H-D Retail Systems products and services required; experience with the H-D dealer network highly preferred
Demonstrated ability to manage multiple priorities
Excellent interpersonal skills to interact with the dealer network
Skilled in communicating ideas in a persuasive manner as well as being an exceptional listener
Demonstrated experience working with cross-functional teams to reach a common goal
Demonstrated ability to isolate, describe and troubleshoot issues
Ability and willingness for estimated 50% travel

Information Services / Technology Resume Examples & Samples

At least 8 years of senior-level experience in GIS application design and delivery, with a proven record of accomplishment in planning, managing, and delivering information systems, preferably in a consumer products, manufacturing, or distribution company
Extensive experience in Enterprise Reference & Master Data Management overseeing activities to ensure consistency with a "golden version" of contextual data values
Proven Data Quality Management experience in the planning, implementation managing activities that apply quality management techniques to measure, assess, improve and ensure the fitness of data for use
Demonstrated effective people management and development skills as well as proven ability to build and lead high energy and engaged teams
Experienced with all facets of departmental and project budgeting
Strong experience in, and orientation toward, solution design, project management and structured system development methodologies

Information Services / Technology Resume Examples & Samples

Minimum one year experience in computer help desk, application support,
Minimum one year experience in supporting TALONes software is preferred
Demonstrated ability to isolate, describe and troubleshoot SQL database issues
Ability to analyze processes and procedures to identify opportunities for increased efficiency, accuracy, and productivity
Experience with SQL reports preferred
Excellent interpersonal and phone skills to interact with dealers and all departments of HDDS
Strong customer support orientation
Demonstrated ability to work with minimal supervision
Ability to effectively interact with diverse dealers and internal personnel at all levels
Flexibility with working hours

Information Services / Technology Resume Examples & Samples

Establishes and maintains security and integrity controls, and formulates/monitors policies, procedures and standards relating to database management
Proposes and implements enhancements that will improve the performance and reliability of the system
Administers database utilities, monitors the relationships between the database users and applications, and maintains the organization's databases across multiple platforms and computing environments
Applies understanding of relational database concepts and query languages to design required summary or aggregation tables to support analyses
Collaborates with technology/infrastructure staff to identify data relationships and functional requirements; analyzes and resolves issues related to information flow and content
Maintains database support tools, database tables and dictionaries and recovery and back-up procedures
Performs data modeling studies and develops detailed data models; maintains data model and entity relationship diagrams
Works with onshore and offshore contract resources in support of enterprise database environment maintenance, enhancements, support, and project initiatives
4 to 5 years SQL Server DBA experience
Prior leadership experience

Information Services / Technology Resume Examples & Samples

Requires 3 years work experience in customer relationship management, sales, training, customer service and software support
Ability to communicate clearly through a variety of communication channels
Professional presence, appearance, and behavior at all times
Ability to influence others effectively through oral and written presentation
Ability to build credibility and rapport with stakeholders
Uses analytical skills while exhibiting judgment to overcome objections and take action in solving problems
Self-starter with the ability to multi-task and effectively work under tight deadlines on a regular basis
Demonstrated ability to identify training needs
Strong PC skills including proficiency in spreadsheet and presentation software, database experience and Microsoft applications
Experience with HDDS products –TALONes, Retail Reporting strongly preferred
Up to 75% travel is required

Information Services / Technology Resume Examples & Samples

Self-Development
10 or more years of successful technical project delivery with a focus on systems design and development including experience with large scale program and project delivery
Extensive experience with designing, configuring, and implementing on the following technical platforms

Information Services / Technology Resume Examples & Samples

8 years of related experience is required
Strong understanding and working knowledge of Microsoft Office 365 technology stack including, but not limited to: SharePoint, PowerBI, Groups, Teams, Power Apps etc
Hands on experience implementing ongoing updates to the Office 365 tenant and determining any major changes to the applications
Experience in leading ongoing activities to leverage the capabilities of the Office 365 applications and services while increasing adoption and awareness across the H-D customer base
Demonstrated ability to serve as the Microsoft O365 Administrator
Experience with Coordination with the Corporate Security Team to implement advanced security features of Office 365, including Data Loss Prevention, Rights Management, and Data Classification
Partner with the infrastructure leads and teams to ensure continued stability and support of the Microsoft Applications
MCSA certification a plus

Information Services / Technology Resume Examples & Samples

A minimum of 8 years of experience is required
Experience designing or implementing major SAP rollouts and release strategies
SAP APO - PPDS, MRP in APO and ECC, Production Planning, Processing Delivery Lines, Consumption Driven Planning, Configuration, Master Data setup, SAP user interfaces
An understanding of the capabilities of SAP BI to meet reporting and ad hoc reporting requirements will be considered as a plus
Process Knowledgeable in Procurement, Invoicing, Contracts, POs, SAs, Subcontracting, RFQ, MRO and Services, Master Data setup
Experience with Automotive solution, EDI and Cloud technologies, Ariba (Procure to Pay and Supplier Network)
Production Planning, WM, IM and Supply-to-Line, Inbound Processing, Kanban, Physical Inventory, stock transfer, Configuration, Master Data setup, SAP user interfaces
Process Knowledgeable in Vendor Evaluation, Vendor Master, Quality Assurance, Supplier Returns, Supplier Portal, Master Data setup

Information Services / Technology Resume Examples & Samples

Provide end-to-end oversight of IT work demand to enable IT and functional leaders to objectively assess, prioritize, and initiate new projects, enhancements, and other IT work
Ensure alignment of IT work to the HDI & IT vision, strategy, and objectives
Assess and report overall portfolio performance to expectations, formulate portfolio performance improvement recommendations for consideration, and partner with IT leadership and related stakeholders to enact necessary portfolio decisions
Understand the complete ecosystem of IT work which includes but is not limited to ideas, projects, programs, standard work, finance, staffing, and related processes
Demonstrate leadership through effective decision-making, communication, presentation, and facilitation skills
Leverage strong analytical skills and understanding of value and risk identification concepts and techniques to form portfolio recommendations accordingly
Maintain the portfolio on behalf of IT and serve as the lead interface to all stakeholders
Bachelor’s degree in Information Technology, Business Administration, or related field is preferred
Minimum of 8 years IT Portfolio/Project Management experience
Prior technical experience and the ability to perform comprehensive data analysis preferred
Prior experience with process development, change management, and/or continuous improvement activities
Understanding of project, portfolio, and resource management tools and how they are leveraged