Information Services / Technology Resume Samples

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CL
C Leffler
Cody
Leffler
929 Lura Brook
Dallas
TX
+1 (555) 748 1254
929 Lura Brook
Dallas
TX
Phone
p +1 (555) 748 1254
Experience Experience
Boston, MA
Information Services / Technology
Boston, MA
Daniel Inc
Boston, MA
Information Services / Technology
  • Service request fulfillment
  • Obtain approval for all IT related changes affecting the site
  • Coordinate agreed upon Global outage windows affecting the site
  • Primary point of contact for escalations on incidents, service requests, and support
  • Information Security and Risk Management
  • Identity and Access Management
  • Information Security Standards and Policies
Chicago, IL
Information Services / Technology
Chicago, IL
Kessler and Sons
Chicago, IL
Information Services / Technology
  • Work with service owners to determine Service Level Agreements defined by the business
  • Work with GIS teams to develop Operational Level Agreements with GIS teams
  • Train GIS staff and business partners on the use of Global Service Desk tools and processes
  • Support the plant operating structure – Inverted triangle
  • Ensure personalized IT support is provided at each H-D office and manufacturing location
  • Deliver exceptional business partnerships
  • Rapid response to incidents
present
Houston, TX
VP of Information Services & Technology
Houston, TX
Glover and Sons
present
Houston, TX
VP of Information Services & Technology
present
  • Broad technology knowledge of major line of business applications, SOA/middleware and platform vendors
  • Provide training, mentorship and ongoing support of architecture best practices to all IT stakeholders
  • ITIL Foundation level certification
  • Document and communicate ITIL processes to GIS segment staff and stakeholders
  • Coach stakeholders through process definition and align them to our global processes
  • Identify and govern ITIL service metrics across the Segments
  • Facilitate Problem Management After Action Reviews
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Oregon
Bachelor’s Degree in Computer Science
Skills Skills
  • Strong leadership and relationship skills
  • Threat and Vulnerability Information Security Operations
  • Able to change, transform and restructure manufacturing environment
  • Able to build and maintain credibility with manufacturing stakeholders
  • Able to effectively stay in tune with the changing GIS and business objectives and standards
  • SAP Applications Development Security and Role Design
  • Information Security and Risk Management
  • Identity and Access Management
  • Information Security Standards and Policies
  • Controls and Compliance
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15 Information Services / Technology resume templates

1

Information Services / Technology Resume Examples & Samples

  • Broad technology knowledge of major line of business applications, SOA/middleware and platform vendors
  • Demonstrated experience in setting and influencing company-wide strategic architecture/technical direction
  • Demonstrated experience in the development of architecture for business programs/projects
  • Demonstrated experience in establishing architecture for architecture/technology standards
  • Provide training, mentorship and ongoing support of architecture best practices to all IT stakeholders
  • Strong analytical ability, judgment and problem analysis techniques
  • Strong communication skills both written and verbal and able to effectively operate with executives
  • Strong interpersonal skills with the ability to work effectively in a matrix organization
  • Ability to work with teams that are geographically distributed and work across different time zones
  • Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and to work on interesting projects
  • Demonstrated ability to execute financial analysis, such as TCO models and ROI
  • Technically competent; able to supervise and inspire other senior architects
  • Experience with EA Tools, enterprise architecture repositories and meta-modeling
  • Certification or experience with enterprise architecture methodologies and frameworks, such as TOGAF, Zachman, or FEAF
  • ITIL Foundation level certification
2

Information Services / Technology Resume Examples & Samples

  • Document and communicate ITIL processes to GIS segment staff and stakeholders
  • Coach stakeholders through process definition and align them to our global processes
  • Identify and govern ITIL service metrics across the Segments
  • Facilitate Problem Management After Action Reviews
  • Work with service owners to determine Service Level Agreements defined by the business
  • Work with GIS teams to develop Operational Level Agreements with GIS teams
  • Define Analyze, plan measure and improve all aspects of the availability of the IT service
  • Ensure IT processes, tools, roles are appropriate for the agreed targets
  • Understand the customer demand to ensure the service has the required capacity
  • Train GIS staff and business partners on the use of Global Service Desk tools and processes
  • Requires strong communications and interpersonal skills to effectively provide and receive information relative to assigned projects
  • Requires strong organization skills and excellent problem-solving skills to handle changing priorities, tight schedules
  • Experience implementing ITIL best practices and processes globally
  • Ability to design and create reports that meet the businesses reporting requirements
  • Ability to manage multiple complex initiatives simultaneously
  • Experience working in IT process development supporting internal and external customers
3

Information Services / Technology Resume Examples & Samples

  • Requires 5+ years of active and successful project leadership with information systems
  • Strong organization skills, interpersonal skills, and communication skills to interact with all levels of company leadership and resolve business issues on a timely basis
  • Requires a broad knowledge of business and the ability to translate business requirements into application-based system solutions
4

Information Services / Technology Resume Examples & Samples

  • Service Strategy & Delivery (SS&D)
  • Enterprise Technology Services (ETS)
  • Corporate Information Security Office (CISO) and Data Privacy Office (DPO)
  • Business Management Services Group (BMS)
  • This internship is a 12-week summer experience
  • This internship will begin in May 2017
  • Actively pursuing a bachelor’s degree from an accredited institution; Business degree with a major or minor in IT required
  • Minimum grade point average of 3.0 on a 4.0 scale
  • Prior professional internship or co-op experience in IT or business preferred
  • Demonstrated leadership through school and/or community involvement
  • Ability to adapt in various work environments and situations
  • Ability to communicate (verbal and written) effectively with all levels of staff, management and executives
  • Citizenship or permanent residency for location of their employment
  • Strong Computer Skills
5

Information Services / Technology Resume Examples & Samples

  • Strong leadership and relationship skills
  • Understanding of manufacturing and materials business processes and systems
  • Able to change, transform and restructure manufacturing environment
  • Support the plant operating structure – Inverted triangle
  • Able to effectively stay in tune with the changing GIS and business objectives and standards
  • Able to build and maintain credibility with manufacturing stakeholders
6

Information Services / Technology Resume Examples & Samples

  • Experience with requirements gathering and solution options development
  • Experience with mapping of business processes, KPIs, data flows and conceptual models
  • Experience forming strong business partnerships
  • Participation in demand management, prioritization, and business case development
  • Project participation experience, including understanding of full lifecycle implementations for major information management capabilities
  • Participation in technology selection processes including RFIs and RFPs
  • Experience working with information management technologies which may include SAP BW, BI, BI Accelerator, and Business Objects; IBM data Stage, Quality State and Real-Time Integration; IBM DB2 Data warehouse, Microsoft SQL server and Analytics Services; and SAP and IBM MDM
  • Understanding of ITIL processes and six sigma practices
  • Ability to translate technology concepts into business terminology
  • Proven ability to make sound and logical judgments
  • Strong interpersonal, written, presentation and oral communication skills
  • Highly self-motivated and directed
  • Ability to collaborate within a team while exercising independent judgment and initiative
  • Ability to work under pressure, meets deadlines, and be flexible in working on multiple projects simultaneously
7

Information Services / Technology Resume Examples & Samples

  • Minimum 5 to 10 years of architecture management experience
  • Proven track record of responsibility for managing program, project and/or functional teams
  • Excellent presentation skills; strong written and oral skills; business relationship skills including the ability to quickly create productive collaborations
  • Complete technical architecture: Deep expertise in two or more technology domains (network/infrastructure, collaboration, cloud, data, applications/middleware) but fluency in all technology domains
  • Expertise in several soundness disciplines (TOGAF, recovery and availability, security, etc.) and operational disciplines (systems management, change management, etc.)
  • Ability to collaborate with and direct other technologists to ensure synergies across the team
  • Ability to solve problems with innovative ideas to affect change in Harley-Davidson's environments as a result
  • Proven ability to manage effective teams in highly agile environments
  • Experienced agile practitioner across agile methodology and practices
  • Knowledge of the business for which the enterprise architecture is being developed
  • Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills
  • Ability to explain complex technical issues in a way that non-technical people may understand
  • Knowledge of financial modeling as it pertains to IT investment
  • Proven ability to deliver global infrastructure projects following sound project management principles (scope, cost, communications, risk, and planning)
  • Experience managing Infrastructure Managements Services or operations globally
8

Information Services / Technology Resume Examples & Samples

  • Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools
  • Experience with backups, restores and recovery models
  • Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server
  • Experience working with Windows server, including Active Directory
  • Experience with data modeling and data warehousing techniques
  • Experience with SSRS, SSIS, and SSAS
  • Flexible, team player, “get-it-done” personality
  • Ability to organize and plan work independently
  • Ability to work in a rapidly changing environment
  • Ability to multi-task and context-switch effectively between different activities and teams
  • Exposure to scrum is a plus
  • Microsoft Certified Database Administrator (MCDBA) certification is preferred
9

VP of Information Services & Technology Resume Examples & Samples

  • Bachelor's degree in computer science, information technology or related field; or equivalent
  • 10 years of previous professional and/or management level IT experience
  • Experience in either database architecture/interfaces, database application or development
  • Solid understanding of Oracle, Eloqua, Portal architecture
  • Familiar with tools in use of SW development (SQL, JavaScript, CSS, etc.)
  • Capable of problem analysis and problem resolution at both a strategic and functional level
  • Must be able to motivate and lead a team and demonstrate sound judgment, initiative and independent thinking
  • Ability to establish and maintain harmonious relationships with staff, volunteers, YMCA members and the general public
  • Ability to lead by example and inspire staff and volunteers to provide high quality, relevant services and programs to the local community and to fulfill the mission of the YMCA
  • Directs a value driven organization enhancing support of business processes, creating positive impact in performance. Organizes, plans, and recommends investments in information assets in line with objectives of the Association
  • Manages and oversees all aspects of information systems. Develops and manages system security, including back up processes
  • Identify, promote, communicate and coordinate the sharing of knowledge assets that are current or need to be developed for the organization
  • Recruit, train, and provide leadership to all IT positions; ensuring that the IT staff are responding to branch staff in a timely and effective manner; Ensures training and support is provided to users
  • Evaluates issues pertaining to information systems for strategic planning and innovation
  • Studies most effective trends in technology applications and potential value to Y approach. Prioritizes with key stakeholders and develops plans for deployment
  • Develops and monitors budgets related to information technology. Monitors the costs involved in maintaining and improving information systems, including equipment and software. Evaluates and recommends technology purchases based on the YMCA’s needs
  • Ensures proper operating procedures are in place in regard to technology and provides training as assigned
  • Collaborates with others within the organization in regards to processes, software, etc. to meet Association needs
10

Information Services / Technology Resume Examples & Samples

  • Ensure personalized IT support is provided at each H-D office and manufacturing location
  • Deliver exceptional business partnerships
  • Rapid response to incidents
  • Service request fulfillment
  • Funnel requested changes (enhancements, projects, fixes) to appropriate GIS team for prioritization/approval
  • Obtain approval for all IT related changes affecting the site
  • Coordinate agreed upon Global outage windows affecting the site
  • Primary point of contact for escalations on incidents, service requests, and support
  • Exceptional knowledge in service level management and proven ability to assess operational needs
  • Proven ability to prioritize tasks in a high-pressure environment and make sound decisions in emergency situations
  • SAP experience is highly desirable, but not required
  • Information Technology Infrastructure Library (ITIL) Service Management experience
  • Demonstrated experience with requirements gathering and solution options development
  • Demonstrated experience with mapping of business processes, KPIs, data flows and conceptual models
11

Information Services / Technology Resume Examples & Samples

  • Information Security and Risk Management
  • Identity and Access Management
  • Information Security Standards and Policies
  • Controls and Compliance
  • SAP Applications Development Security and Role Design
  • Disaster Recovery
  • Planning and Business Continuity Management
  • Cryptography
  • Legal, Regulations, Compliance and Investigations
  • Threat and Vulnerability Information Security Operations
  • Security and Disaster Recovery Architecture and Design
  • Telecommunications and Network Security
  • Emerging Technologies | Security Planning
  • Security Awareness and Training
  • Regulatory Requirements and Security Frameworks
  • 5 years of experience in IT and at least three years in Information Security/Privacy/Disaster Recovery
  • Strong knowledge of current security systems software, protocols, and standards
  • Excellent verbal and written communication skills with the ability to communicate clearly, diplomatically and effectively at all levels of the organization and to audiences with varying degrees of process and technical knowledge
  • Strong analytical and problem-solving abilities
  • Ability to take action in solving technical problems while exhibiting judgment and a realistic understanding of issues; can review facts and weigh options
  • Able to be tactful, maintain confidences and foster an ethical work environment
  • Recognizes others and give proper credit to others
  • Effectively prioritizes and execute tasks for self and others
  • Demonstrate and maintain high standards despite pressing deadlines; consistently does work right the first time and checks his/her work for flaws every time before placing it in an environment used by our business partners
  • Experience with security tools, technology, and platforms
  • Proven project management experience with demonstrated skills particularly in scope management, risk management and issue resolution
  • Knowledge of applicable data privacy practices and laws
12

Information Services / Technology Resume Examples & Samples

  • Self-Development: Employees at all levels are expected to keep abreast of new and changing technology and methods that enhance their skill set. This can be accomplished through continuing learning at outside classes, seminars, reading and other related training opportunities
  • Continuous Improvement: Employees are expected to find ways to continuously improve processes and responsibilities in their job
  • Communication: Employee will interact with variety of stake holders via various communication mediums (written and/or verbal)
  • Create Value: Define business-driven software systems based on enterprise standards, business unit objectives, and in collaboration with other teams to improve Harley-Davidson Dealer processes and experiences
  • Deliver Value: Build trusted business relationships to create business cases, define requirements, and facilitate design options that enable business objectives on time and on budget. Leverage agile delivery methods utilizing global HD and GIS Project Management, Business Analysis, Service Design Life Cycle, and ITIL processes
  • Lead, facilitate and document business and technical sessions to surface essential requirements information in a consultative role, acting as liaison between business owners and technical providers
  • Decompose high-level business and user requirements into functional and non-functional system requirements, specified at an appropriate level of detail for use by those who must base their work on the specifications
  • Perform system analysis functions by examining existing business models and flows of data, and perform in-depth examination of system and integration specifications to create and document new and modified functional requirements
  • Perform requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
  • Represent requirements information using graphical forms that augment textual representations, such as screen mockups, use case models, process flows, system flows, and data models
  • Service Management: Support service operations to investigate problems and define improvements
  • Experience with developing a project business case and estimating
  • Experience in facilitating, defining, and managing systems requirements
  • Experience operating in an ITIL environment and improving organizational maturity
  • Experience with development requirements in support of on one or more of the following technical platforms Infinium, Jack Henry 20/20, Cedar (Payment Services), AS/400, Crystal Reports and/or IBM’s BPM
  • Has a proven record of accomplishment it services and software in the automotive/equipment commercial lending environment or retail lending environment. Familiarity with managing commercial insurance services would be a plus
13

Information Services / Technology Resume Examples & Samples

  • Experience with managing a portfolio of projects
  • Experience with designing, configuring, and implementing on one or more of the following technical platforms Infinium, Jack Henry 20/20, AS/400, IBM’s BPM
  • Has a proven record of accomplishment in planning, managing, and delivering information systems, preferably in an automotive/equipment commercial lending environment or retail lending environment. Familiarity with managing commercial insurance services would be a plus
  • Strong experience in, and orientation toward, portfolio management, service management, solution design, project management and agile system development methodologies
14

Information Services / Technology Resume Examples & Samples

  • Minimum eight years of direct sales and sales management experience
  • Demonstrated experience developing and executing strategic projects/programs
  • Insight, fast judgment and marketing instincts to recognize and accurately assess strategic business development opportunities
  • Decisive, focused and organized, skilled in communicating ideas in a persuasive manner as well as being an effective listener
  • Demonstrated leadership style that encourages cooperation and team work
  • Self-disciplined, hands-on lead with strong organization and administration skills
  • Demonstrated experience leading cross-functional teams to reach a common goal
  • Experience with the Harley-Davidson dealer network is a plus
15

Information Services / Technology Resume Examples & Samples

  • Minimum 5 years’ experience in customer service, dealer sales support, or software deployment
  • Strong understanding of dealership operations is preferred
  • Strong interpersonal skills to interact with dealers and all H-D departments effectively
  • Ability to positively interact with diverse groups of people, including dealers and internal staff at all levels
  • Ability to communicate effectively, both written and verbal
  • Customer service orientation and background is preferred
  • Ability to make decisive and sound judgment decisions along with the ability to establish and maintain timetables/deadlines while handling multiple demanding projects
  • Experience in establishing and executing sales strategies to meet sales goals
  • Capable of balancing between fulfilling customers’ needs and meeting company expectations and goals
  • Experience using a CRM tool to monitor sales, Salesforce.com a plus
  • Experience creating, maintaining spreadsheets and reports using MS Office (Word, Excel, Power Point and Outlook)
16

Information Services / Technology Resume Examples & Samples

  • Minimum 8 years of experience in a marketing or communications function managing projects and processes including formal communications through various channels
  • Requires the ability to plan, prioritize and manage multiple tasks effectively, while satisfying numerous stakeholder groups
  • Strong interpersonal skills with the ability to interact effectively with various levels of the organization
  • Experience with sales processes a plus
17

Information Services / Technology Resume Examples & Samples

  • A minimum of 8 years of classroom and/or software instruction experience
  • Knowledge of H-D Retail Systems products and services required; experience with the H-D dealer network highly preferred
  • Demonstrated ability to manage multiple priorities
  • Excellent interpersonal skills to interact with the dealer network
  • Skilled in communicating ideas in a persuasive manner as well as being an exceptional listener
  • Demonstrated experience working with cross-functional teams to reach a common goal
  • Demonstrated ability to isolate, describe and troubleshoot issues
  • Ability and willingness for estimated 50% travel
18

Information Services / Technology Resume Examples & Samples

  • At least 8 years of senior-level experience in GIS application design and delivery, with a proven record of accomplishment in planning, managing, and delivering information systems, preferably in a consumer products, manufacturing, or distribution company
  • Extensive experience in Enterprise Reference & Master Data Management overseeing activities to ensure consistency with a "golden version" of contextual data values
  • Proven Data Quality Management experience in the planning, implementation managing activities that apply quality management techniques to measure, assess, improve and ensure the fitness of data for use
  • Demonstrated effective people management and development skills as well as proven ability to build and lead high energy and engaged teams
  • Experienced with all facets of departmental and project budgeting
  • Strong experience in, and orientation toward, solution design, project management and structured system development methodologies
19

Information Services / Technology Resume Examples & Samples

  • Minimum one year experience in computer help desk, application support,
  • Minimum one year experience in supporting TALONes software is preferred
  • Demonstrated ability to isolate, describe and troubleshoot SQL database issues
  • Ability to analyze processes and procedures to identify opportunities for increased efficiency, accuracy, and productivity
  • Experience with SQL reports preferred
  • Excellent interpersonal and phone skills to interact with dealers and all departments of HDDS
  • Strong customer support orientation
  • Demonstrated ability to work with minimal supervision
  • Ability to effectively interact with diverse dealers and internal personnel at all levels
  • Flexibility with working hours
20

Information Services / Technology Resume Examples & Samples

  • Establishes and maintains security and integrity controls, and formulates/monitors policies, procedures and standards relating to database management
  • Proposes and implements enhancements that will improve the performance and reliability of the system
  • Administers database utilities, monitors the relationships between the database users and applications, and maintains the organization's databases across multiple platforms and computing environments
  • Applies understanding of relational database concepts and query languages to design required summary or aggregation tables to support analyses
  • Collaborates with technology/infrastructure staff to identify data relationships and functional requirements; analyzes and resolves issues related to information flow and content
  • Maintains database support tools, database tables and dictionaries and recovery and back-up procedures
  • Performs data modeling studies and develops detailed data models; maintains data model and entity relationship diagrams
  • Works with onshore and offshore contract resources in support of enterprise database environment maintenance, enhancements, support, and project initiatives
  • 4 to 5 years SQL Server DBA experience
  • Prior leadership experience
21

Information Services / Technology Resume Examples & Samples

  • Requires 3 years work experience in customer relationship management, sales, training, customer service and software support
  • Ability to communicate clearly through a variety of communication channels
  • Professional presence, appearance, and behavior at all times
  • Ability to influence others effectively through oral and written presentation
  • Ability to build credibility and rapport with stakeholders
  • Uses analytical skills while exhibiting judgment to overcome objections and take action in solving problems
  • Self-starter with the ability to multi-task and effectively work under tight deadlines on a regular basis
  • Demonstrated ability to identify training needs
  • Strong PC skills including proficiency in spreadsheet and presentation software, database experience and Microsoft applications
  • Experience with HDDS products –TALONes, Retail Reporting strongly preferred
  • Up to 75% travel is required
22

Information Services / Technology Resume Examples & Samples

  • Self-Development
  • 10 or more years of successful technical project delivery with a focus on systems design and development including experience with large scale program and project delivery
  • Extensive experience with designing, configuring, and implementing on the following technical platforms
23

Information Services / Technology Resume Examples & Samples

  • 8 years of related experience is required
  • Strong understanding and working knowledge of Microsoft Office 365 technology stack including, but not limited to: SharePoint, PowerBI, Groups, Teams, Power Apps etc
  • Hands on experience implementing ongoing updates to the Office 365 tenant and determining any major changes to the applications
  • Experience in leading ongoing activities to leverage the capabilities of the Office 365 applications and services while increasing adoption and awareness across the H-D customer base
  • Demonstrated ability to serve as the Microsoft O365 Administrator
  • Experience with Coordination with the Corporate Security Team to implement advanced security features of Office 365, including Data Loss Prevention, Rights Management, and Data Classification
  • Partner with the infrastructure leads and teams to ensure continued stability and support of the Microsoft Applications
  • MCSA certification a plus
24

Information Services / Technology Resume Examples & Samples

  • A minimum of 8 years of experience is required
  • Experience designing or implementing major SAP rollouts and release strategies
  • SAP APO - PPDS, MRP in APO and ECC, Production Planning, Processing Delivery Lines, Consumption Driven Planning, Configuration, Master Data setup, SAP user interfaces
  • An understanding of the capabilities of SAP BI to meet reporting and ad hoc reporting requirements will be considered as a plus
  • Process Knowledgeable in Procurement, Invoicing, Contracts, POs, SAs, Subcontracting, RFQ, MRO and Services, Master Data setup
  • Experience with Automotive solution, EDI and Cloud technologies, Ariba (Procure to Pay and Supplier Network)
  • Production Planning, WM, IM and Supply-to-Line, Inbound Processing, Kanban, Physical Inventory, stock transfer, Configuration, Master Data setup, SAP user interfaces
  • Process Knowledgeable in Vendor Evaluation, Vendor Master, Quality Assurance, Supplier Returns, Supplier Portal, Master Data setup
25

Information Services / Technology Resume Examples & Samples

  • Provide end-to-end oversight of IT work demand to enable IT and functional leaders to objectively assess, prioritize, and initiate new projects, enhancements, and other IT work
  • Ensure alignment of IT work to the HDI & IT vision, strategy, and objectives
  • Assess and report overall portfolio performance to expectations, formulate portfolio performance improvement recommendations for consideration, and partner with IT leadership and related stakeholders to enact necessary portfolio decisions
  • Understand the complete ecosystem of IT work which includes but is not limited to ideas, projects, programs, standard work, finance, staffing, and related processes
  • Demonstrate leadership through effective decision-making, communication, presentation, and facilitation skills
  • Leverage strong analytical skills and understanding of value and risk identification concepts and techniques to form portfolio recommendations accordingly
  • Maintain the portfolio on behalf of IT and serve as the lead interface to all stakeholders
  • Bachelor’s degree in Information Technology, Business Administration, or related field is preferred
  • Minimum of 8 years IT Portfolio/Project Management experience
  • Prior technical experience and the ability to perform comprehensive data analysis preferred
  • Prior experience with process development, change management, and/or continuous improvement activities
  • Understanding of project, portfolio, and resource management tools and how they are leveraged