Information Services / Technology Cover Letter

I am excited to be applying for the position of information services / technology. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for support in the development, implementation and maintenance of Information Security and Data Privacy programs, including but not limited to:.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Full-time university college education, computer science or related
• Provide application support to business users – answer application usage enquiry on a wide range of in-house business applications, perform first-level trouble-shooting on user reported issues, and liaise with Development Team for problem resolution
• Develop expert understanding of internal business applications and related processes through proactive self-learning
• Track and report application support calls for knowledge sharing
• Assess and channel user feedback for continuous system improvement
• Provide BI reporting and data analysis support to meet management information need
• Assist in data clean-up and liaise with business users on regular data cleansing exercises
• Conduct functional test of application enhancements and new system developments to ensure application quality meets user requirements and application standards

I submit this application to express my sincere interest in the information services / technology position.

In my previous role, I was responsible for a critical eye towards data analysis/recommendations, and assist the business to translate them into definitive actions based on KPI analysis.

Please consider my experience and qualifications for this position:

• Basic knowledge of networking, wireless, routers and switches
• Works with the Client Services team with and Level Two call center technical requests entered in the 360 ticketing system
• Good customer service and customer focus skills are essential
• Excellent interpersonal, written and oral communications skills essential
• Maintain technical documentation related to the configuration of production components
• Provides Desktop Support Coordinator equipment and software needs for annual budget
• Experience with developing proposals and project statements of work for external bid and competitive differentiation
• Excellent communications and collaboration skills especially within a matrix organizational structure

Please consider me for the information services / technology opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for day to day operational support including, but not limited, to break-fixes, change implementation, service requests and application development as part of a global team to cater to the business operating across different time zones.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong understanding of routing protocols EIGRP and BGP, MPLS, QoS
• Knowledge of ITIL processes and methodologies to deliver high quality support to meet customers' needs an added advantage
• Experience in managing and leading IT related projects especially in higher education or research based sectors
• Exceptional written and oral communication skills with direct experience managing communications with senior leadership, project sponsors, stakeholders and software vendors
• Experience in identifying, recommending, and changing business processes
• Experience managing the expansion and modification of existing personnel databases
• Experience implementing faculty profile systems such as VIVO, Symplectic Elements or similar
• Project Management Institute (PMI) Certification in PMP

Please consider me for the information services / technology opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for client support for designated applications, including but not limited to system enhancements, issue resolution, application design and configuration, system maintenance, and reporting.

My experience is an excellent fit for the list of requirements in this job:

• Developing and implementing cost effective solutions
• Has broad knowledge of development methodologies and techniques
• Demonstrates the business and financial acumen necessary to develop and present data-based ideas and solutions in a clear, concise, and organized manner
• Excellent interpersonal and collaboration skills with effectiveness in resolving conflict to meet the business needs
• Excellent strategic planning, critical thinking, problem solving skills
• Proven leadership and business judgment to make decisions in the best interest of the company and its customers
• Effective delegation skills to maximize employee engagement and effectiveness
• Demonstrates sophisticated management skills in directing division activities

I submit this application to express my sincere interest in the information services / technology position.

Previously, I was responsible for leadership to systems designers, other architects, business system analysts, developers, and users in understanding the business data requirements and specifying the design of information management solutions and systems to meet those requirements.

Please consider my qualifications and experience:

• Read and write technical documentation
• Conceptualize, design, and document complex systems solutions
• Develop project plans involving long-term complex projects that span functional areas
• Identify business processes and technical systems that are in need of improvement and develop solutions
• Conduct research into technical issues and products
• Assimilate new and high level technologies
• Evaluate hardware and software solutions
• Prioritize and execute tasks