Information Services Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the information services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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M Erdman

Mina

Erdman

789 Harvey Terrace

San Francisco

+1 (555) 266 9745

789 Harvey Terrace

San Francisco

Phone

p +1 (555) 266 9745

Experience Experience

New York, NY

Information Services Intern

New York, NY

Kling, Fritsch and Kemmer

New York, NY

Information Services Intern

Provides project management, programming, systems and/or system administration leadership, guidance, and assistance to other team members
Performs integration tasks for in-house developed systems and/or purchased hardware and software solutions
Create, improve and use wireframes, prototypes, style guides, user flows, and effectively communicate your interaction ideas using any of these methods
Performs all programming, development, integration and system administration assignments without close supervision
Assist mentor with coding, debugging, testing, and documenting computer applications
Works on more complex application/technical problem identification and resolution, including responding to off-shift and weekend support calls
Perform system analysis, design, programming, testing, and documentation

Boston, MA

Group Information Services

Boston, MA

Bins Group

Boston, MA

Group Information Services

Actively works to address identified development areas
Notification of issues to the Senior Consultant or SAP Solution Manager
Assisting the SAP EM Senior Consultant on SAP EM training
Manages all Batch jobs within the specific SAP Module to ensure successful
Using external sources to assist in query resolution – using Google for Example and SAP Help
Performing adhoc detailed testing – SAP /windows upgrades and other technology or SAP enhancement packs
Performing Adhoc data and process audits

present

Dallas, TX

Information Services Specialist

Dallas, TX

Leffler, Kuhn and Heller

present

Dallas, TX

Information Services Specialist

present

Leads an applications development team that maintains, improves upon, and/or develops new local and/or corporate systems for an assigned department
Notify management of problems that may impact the team’s workflow processes and recommend solutions/improvements
Assist network and telecom groups when on site as necessary
Administration and support of system security, including system access, virus management and security patch management
Perform other duties as assigned
Assist with procurement process in areas of requisition tracking, receiving, shipping and installation
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation

Education Education

Bachelor’s Degree in Computer Science

University of Florida

Bachelor’s Degree in Computer Science

Skills Skills

Govern compliance with security vulnerability and configuration compliance expectations
Development and maintenance of enterprise security and privacy policies, standards, and guidelines
Security risk and architecture solution consulting
Information Security framework experience
Experience in governing compliance
Manage information security compliance activities
Manage the enterprise privacy office
Information Security risk assessment processes and execution experience
Lead the enterprise computer incident response process
Manage the enterprise information security risk assessment processes

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Enterprise Information Services Resume Examples & Samples

Complete an individual project
Obtain knowledge and skills necessary to work in assigned department
Work with assigned mentors and project managers
Actively participate in department meetings and conference calls
Receive written performance feedback
Participate in a community service activities
Attend Lean Six Sigma training
Currently enrolled in BA/BS degree program at an accredited college or university
Junior classification
Projected Graduation after May 2015
Available to work part-time (no more than 32 hrs per week) starting the 2nd Semester of Jr year
Solid leadership and interpersonal skills
Willingness and ability to learn quickly and apply new knowledge
Proven analytical ability and attention to detail
Proven ability to work well in a team environment
Intermediate skills in Microsoft Office Suite

Information Services Lead Resume Examples & Samples

Strategic planning Align with frameworks from the OCDO and Architecture, ensuring adoption by the team
Identify the key data subject areas, sources and priorities, working with key stakeholders for the data roadmap for Information Excellence
Contribute to the direction for enterprise data strategies in support of delivering the business priorities
Key contributor in new service offerings
Leadership and resource management Lead a team of data analysts
Provide direction in gap analysis, transition planning and delivery
Apply knowledge of technology and industry trends pertaining to enterprise data and Big Data
Data Governance and Data Availability Plan, build and maintain the data catalog within Hadoop
Accountable for metadata management and data lineage within Hadoop and compatibility with Enterprise Metadata and Data Management tools and processes
Ensure privacy and security of data, data governance and access controls
Project support Work with architecture and project teams during project intake to confirm data sources as part of the overall data solution
Point of escalation for data analysis and project data issues during development and testing

Enterprise Information Services Intern Co-op Program Resume Examples & Samples

Modern web development (HTML5, CSS, Javascript)
Sharepoint 2013
Data transformation and transport (Powershell, Ab Initio, Cast Iron)
Saleforce / Apex
Linux / MEAN
Organized, resilent, creative, and playful
Must be comfortable speaking in front of a crowd
Can write a clear message (email, blog/web post, newsletter article)
Creative and artistic skills
Interested in social psychology, cultural design, and quality of experience

Risk Information Services Resume Examples & Samples

Work in a team to cover: credit reporting, excess management and validation of credit exposure
Ensure that limits are set which correctly capture risks, and that risk calculations are thoroughly documented and understood
Breaches of limits are quickly identified, actioned and any technical issues that may be associated with the breach are resolved
Liaison between the Front Office and Credit Officers for any credit inquiries including: Pre-deal credit check and approval, calculating and evaluating the credit exposure of live trades to approve/disapprove trades. Calculating the Haircut/Independent Amount to mitigate the credit risk of a trade and other credit queries
Participate in the definition of risk policies and ensure that the agreed policies are properly implemented
Contribute to the development of Risk Information Services' management practices (e.g. Engage stakeholders across multiple business areas, including Front Office, Credit Risk IT, Credit Officers, Credit Risk Methodology (CRM), Derivatives Counterparty Exposure Measurement (DCEM), Model Validation, Quantitative Analytics and other user groups, enabling the successful delivery of reporting accurate exposures
Automate reporting needs for the region, and ensure global consistency in the reporting process
Produce, review and validate report data and research any significant changes to ensure accuracy of data
Liaise with various application system owners to ensure data quality
Bachelors Degree (BA/BS)
1+ years of experience with proven track record in Credit risk business and technical analysis with a tier 1 investment bank
1+ years of working understanding of financial products and Pricing models
1+ years of IT system / Reporting experience
1+ years of working understanding of a broad range of traded products
Effective, clear communication skills are essential, both written & oral
Quantitative subject e.g. Mathematics, Finance, Economics and strong IT background
Experience of working within a credit risk environment as an end user, specifically working with Quantitative teams, Model Validation, Credit Risk IT and Senior Credit Risk Management
Experience with VBA Excel & PowerPoint
Experience with SQL and knowledge of relational databases
Highly analytical with a strong attention to detail
Strong sense of initiative with the ability to think independently, and the confidence to question things constructively
Willingness to take ownership and pro-actively drive initiatives forward to successful completion
A flexible approach to work, including the ability to handle multiple tasks effectively
Excellent team player with willingness to share knowledge and experiences across the team and work in partnership with others
The confidence to be honest and open when dealing with senior managers and, if necessary, to challenge decisions in the appropriate manner

Specialist, Information Services Resume Examples & Samples

Gather business requirements, build, maintain & validate ad hoc and production reports including, but not limited to
Associate/PCM Performance Reporting
Compliance / Exception Reporting
Business/Process Performance reporting
Client Performance Reporting
Support execution of the daily, weekly & monthly reporting procedures for collections
1+ years' experience in Microsoft Suite, including Excel, PowerPoint, and Access
Highly developed skills working with Microsoft Excel
Experience utilizing reporting/data gathering tools to retrieve data and develop business reports
Associates/Bachelor's Degree or coursework in data and/or analytics related field
Self-motivated and detail oriented individual with ability to positively and proactively interact with stakeholders across the business
Proven analytical skills – working experience with operational business reporting and dashboards
Possess excellent communication and interpersonal skills
Be able to understand and articulate collections metrics and reporting deliverables
Demonstrated organization and time management skills
Initiative to creatively address problems and issues without management intervention
Ability to identify reporting job failures and reporting outliers while driving continuous improvement in reporting process
Ability to manage multiple initiatives with strong commitment to deadlines
Be able to adapt to the change in a demanding fast paced work environment
Demonstrated experience in preparing and presenting analytical data and recommendations to various levels of management
Proven aptitude toward increased technical acumen
Previous Collections or Call Center experience

IT Finance Information Services Systems Analyst Resume Examples & Samples

Ability to thoroughly understand the customer's business processes and the system functionality to design improved business processes, make data quality designs and perform the required enhancements to the system
Ability to deliver all testing-related deliverables as defined by Intel's test methodology (unit, functional, consolidated, stress and day one)
Ability to effectively document all designs and functionality to enable the production support organization to support the application post implementation
Understanding of the application of software development life cycle
Very strong analytical and problem-solving skills
Ability to understand and communicate design issues to users and stakeholders
Needs to be an excellent listener, excellent written and verbal communication skills and an effective facilitator
Ability to design, configure, test and deliver functionality to support Intel's business capability roadmap

Visitor Services Assistant Information Services Resume Examples & Samples

Facilitate entry-points by redeeming advance admission and non-paid ticket types (e.g. CityPASS, member admission, corporate admission, etc.). Responsible for adhering to all policies associated with visitor entry to the Museum to ensure a high capture rate
Respond to all visitor inquiries about the Museum's exhibitions, collections, events, programs and other services and facilities. Recommend itineraries for Museum visitors
Responsible for staying knowledgeable about daily operational changes such as gallery closings, security issues and special events
When stationed at an Information Desk, use a point-of-sale to issue non-paid ticket types
Act as a liaison between Information Services, the Admissions staff and the Group Services staff
Work effectively with a diverse team that includes volunteers and staff
Refill printed materials and supplies at all Information Desks and Admissions Desks
Complete daily tasks such as Museum Closings, update sheets, distributing iPads, etc
Assist in other areas of the Museum as assigned, such as facilitating lines for special exhibitions
Support other divisions within Visitor Services as needed
Excellent communication, problem solving and interpersonal skills required, with the ability to impart Museum policies to visitors with accuracy and grace
Must be able to stand for several hours and lift 50 pounds
Bachelor's degree preferred
Background and interest in Art or Art History preferred
Familiarity with the Metropolitan Museum of Art, its history and programs preferred
Knowledge of New York City tourism (i.e. transportation, geography, other museums

Information Services Analyst Resume Examples & Samples

Works on more complex application/technical problem identification and resolution, including responding to off-shift and weekend support calls
Works independently on complex processes and modules that may be used by one or more programs, systems or in support if infrastructure component change management
Fully knowledgeable of current programming languages, program design and specification development, programming logic, logic diagrams, system analysis techniques, testing, debugging, documentation standards, file design, storage and internal systems
Assists customers with documentation, training and usability efforts
Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them
Demonstrated knowledge of and demonstrated ability to apply basic math computation skills as well as statistics and other mathematical concepts used in modeling
Demonstrated knowledge of procedures and operations of the functional business areas
Demonstrated knowledge of and the demonstrated ability to apply data processing philosophies and techniques
Demonstrated ability to identify systems deficiencies and recommend and develop new software/programs to correct the deficiencies
Advanced knowledge of computer operations systems
Advanced knowledge of computer software and how to implement such software
Demonstrated knowledge of and the demonstrated ability to apply complex programming languages and other advanced development tools used by FPD
Demonstrated ability to lead project development teams
Demonstrated ability to identify and correct systems and program problems in a timely manner
Demonstrated ability to create and maintain an environment conducive to collaboration across corporate business units and service divisions
Demonstrated ability to resolve mechanical/technical problems with emphasis on troubleshooting
Demonstrated ability to work independently
Demonstrated ability to listen to others and communicate effectively
Demonstrated ability to perform programming in the various languages used by FPD
4 year college or university degree and minimum of 4 years’ experience in a technical field
4+ years experience utilizing SQL to develop, execute and analyze queries against business data
4+ years experience working with schemas, procedures and functions in Oracle or SQL Server environments
4+ years prior demonstrable experience capturing and documenting technical or business requirements

Information Services Specialist Resume Examples & Samples

Documenting data definitions in a central repository
Provide support by facilitating and managing data requests from the business
Gain and maintain knowledge of Fisher Investments’ data architecture, reporting structure, reporting/analysis tools, and the associated capabilities and limitations of these environments
Gain, maintain, and implement knowledge of Fisher Investments information security policies
Interface with management and business users to obtain business side requirements
Foster and maintain relationships with business users to which support is being provided to understand and anticipate their needs
Maintain a high-level of accuracy and timeliness while managing multiple requests with varying complexities and due dates
Proactively update internal clients and relevant parties on status changes and issues encountered
Effectively communicate limitations, present options, and suggest alternatives to internal clients when initial requirements are not feasible or optimal
Author and maintain accurate and up-to-date metadata documentation
Periodically conduct audits of all documentation and metadata to ensure accuracy and relevance
Notify management of problems that may impact the team’s workflow processes and recommend solutions/improvements
Ability to work both independently and in a team-oriented, collaborative environment
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Proficient in MS Access, MS Excel, Toad and SQL Server Management Studio is preferred
Strong ability to prioritize across various tasks, cope with changes in daily workload, and operate under several simultaneous deadlines
Intermediate quantitative, data analysis and analytical thinking skills

Associate Coordinator of Information Services Resume Examples & Samples

Coordinate daily responsibilities for Information Services as outlined by the Associate Manager of Information Services
Directly manage one Assistant Coordinator and all part time staff
Project manage for the Information Services division and balance the workloads of the full-time staff. Stay abreast of Museum initiatives, and find ways to keep Information Services at the forefront of institutional change
Assess and champion the technological needs of the Information Desks and develop new ways to communicate information to front-line staff
Supervise staff and volunteers working for Information Services and ensure sufficient staffing levels for all Information Desks within the Museum
Oversee the distribution of all non-paid ticket types at the Great Hall and Burke Hall Information Desks. Communicate with Admissions and Systems Administration to maintain and update point-of-sale computers
Recruit, hire, train and performance manage new staff and volunteers
Handle scheduling for staff and volunteers
Provide opportunities for staff development such as organizing and leading morning meetings, planning ongoing training and mentoring staff
Respond to all visitor inquiries about the museum's exhibitions, collections, events, programs and other services and facilities. Recommend itineraries for Museum visitors
Problem solve customer service matters when needed
Act as a liaison between Information Services and various Museum departments. Attend meetings as requested
Prepare reports and statistics regarding the Information Services division
Three to five years' supervisory experience required
Excellent communication, problem solving and interpersonal skills required
Computer skills required
Fluency in two or more languages preferred
Knowledge of New York City tourism (i.e. transportation, geography, other museums and attractions) is preferred

Information Services Specialist Resume Examples & Samples

Leads an applications development team that maintains, improves upon, and/or develops new local and/or corporate systems for an assigned department
Utilizes in-depth knowledge of a particular configuration of hardware, software, and supporting equipment; designs, develops and implements local and/or corporate systems appropriate to meet user department needs as outlined in user department requests. Maintains awareness of the capabilities and limitations of the particular system’s environment
Develops concepts for hardware, software or network upgrades or additions based on operational issues, customer needs, customer impacts, and/or industry trends
Fosters and maintains a close relationship with the functional department to which support is being provided in order to understand and anticipate their needs for computer based capabilities. Under the guidance of the appropriate manager, works with the appropriate user department staff to define capabilities for the effective use of information in accomplishment of the department’s business and strategic goals
Coordinates with other members of the Financial Products Division (FPD) Information Services staff; Caterpillar Inc. Information Services staff; software vendors and the appropriate manager to achieve goals and objectives
Ensures that assigned systems are functioning properly. In the event a malfunction should occur, ensures that the problem is addressed and resolved in a timely and efficient manner
Communicates new projects and project results to appropriate manager
Provides assistance and training to users and other systems personnel in the understanding and use of programs and systems
Remains abreast of changes in technology. Notifies management of changes, which may impact systems performance. Recommends solutions and coordinates approved changes
Understands the Harassment policy of the company and for its application in all aspects of employment
Advanced knowledge of and demonstrated ability to apply basic math computation skills as well as statistics and other mathematical concepts used in modeling
Advanced knowledge of and the demonstrated ability to apply data processing philosophies and techniques
Advanced knowledge of and the demonstrated ability to apply the various programming languages or financial systems used by the FPD
Demonstrated ability to train and advise employees on the use of computers and software packages
Advanced ability to motivate coworkers to achieve objectives
Advanced ability to successfully lead program and/or software project development teams
Advanced knowledge of computer hardware, interfacing of software, desktop support, telecommunications concepts and Data Base Management Systems
Advanced ability to identify systems deficiencies and recommend and develop new software/programs to correct the deficiencies
Advanced ability to identify and correct systems problems in a timely manner
Demonstrated ability to reinforce high quality standards driven by company objectives
Advanced ability to resolve mechanical/technical problems with emphasis on troubleshooting
Advanced ability to work independently
Advanced ability to listen to others and communicate effectively
Advanced ability to perform programming in the various languages used by FPD
Must be a self-starter

Information Services Data Specialist Resume Examples & Samples

Have a passion for organizing data through ontologies, taxonomies and naming conventions
Be extremely detail oriented and have outstanding organizational skills
Understand and execute information security policies
Gain and maintain knowledge of the firm’s data architecture, reporting structure, reporting/analysis tools, and the associated capabilities and limitations of these environments
Effectively communicate limitations, present options, and suggest alternatives to internal customers
Have intermediate quantitative, data analysis and analytical thinking skills
Be proficient in T-SQL, PL/SQL and/or building queries in MS Access
Degree in Computer Science, Library Science or equivalent combination of education/experience

Information Services Foundation Program Resume Examples & Samples

Performs all programming, development, integration and system administration assignments without close supervision
Develops major system modules, programs or infrastructure releases based on requirements gathered from system customers
Performs integrated testing and customer acceptance testing of system components that requires careful planning and execution to ensure timely, quality results
Performs integration tasks for in-house developed systems and/or purchased hardware and software solutions
Understands the Harassment policy of the company and is responsible for its application in all aspects of employment
1) Minimum 3.0 Cumulative GPA on a 4.0 scale at the completion of degree
2) Completed a bachelor's degree in releated field. Knowledge of current technology in programming languages, infrastructure requirements, computing hardware and software environments, or current development processes and tools is recommended. Knowledge of the finance industry and experience in project leadership is desired

Information Services Data Analyst Resume Examples & Samples

Learn the firm’s data architecture, reporting structure, reporting tools, and the associated capabilities and limitations of these environments
Conduct data discovery to identify patterns in structured and unstructured data
Abstract transactional tables into business views of information
Author and maintain accurate business and technical documentation
Determine scope, requirements, dependencies, timelines, and priorities for data projects
Understand and be able to execute information security policies
Manage day-to-day data requests from the business
Have a passion for organizing data through ontologies, taxonomies, and naming conventions
Have strong quantitative, data analysis, and analytical thinking skills
Be detail oriented with outstanding organizational skills
Be able to effectively communicate limitations, present options, and suggest alternatives
Be comfortable delivering written and verbal communications to technical and non-technical audiences
Be able to prioritize across various tasks, cope with changes in daily workload, and operate under several simultaneous deadlines
Be experienced in T-SQL or PL/SQL development and testing
Have a solid background in business intelligence, requirements gathering, database view and procedure development, data modeling and project management
Have a degree in Computer Science, Computer Engineering, Library Science or equivalent experience
Experience with the following is a plus

Marketing Head, Global Information Services Resume Examples & Samples

10+ years of relevant experience in a business-to-business, global environment
Strong experience across branding, demand generation, content development and marketing, social media, digital, web and events management
Highly strategic manager who can also be hands on
Excellent writer, editor with a critical and creative eye
Excellent digital marketing skills and proven success in developing strategies and campaigns to drive leads
Knowledge of the capital markets and technology
Ability to develop lead generation, conversion and retention activities
To excel in this position you are a communicative and self-motivated person who works effectively to build consensus and drive results. You are at ease working with senior management and collaborating with sales and product management. You effectively manage relationships with 3 rd-party agencies and vendors, website staff, graphic design, corporate communications, and other marketing colleagues
To perform well in this role you must enjoy working in a high speed, growth-focused and international environment. You take the initiative and you are a proactive, energetic and business-minded person
Ability to be flexible and able to adapt to Nasdaq’s dynamic and fast-paced company culture
Proven success aligning Sales, Marketing and Management around CRM use and lead generation processes
Ability to creatively partner with current and prospective clients to support product launches, providing high-touch client support

Marketing Information Services Analyst Resume Examples & Samples

Serves as the Subject Matter Expert (SME) for these application
Manages the assigned sales system(s) to ensure data integrity and delivery of information to Executive Management, Sales Managers and Sales Associates
Defines business requirements and the strategic direction within assigned system(s), and implements adjustments to meet sales objectives, profitability, growth/retention, and deliver results to Executive Management

Information Services Specialist Resume Examples & Samples

Develops software to meet key business objectives
Understand the business process and problem statements for multiple projects and operational improvements
Analyze business requirements and develop conceptual design and technical design for multiple projects concurrently
Evaluates alternative solutions and recommends solution that best meets the need of the business
Translates user requirements into overall solution architecture for complex technical solutions
Reviews system capabilities, work flow and scheduling limitations to determine if requested program or program change is possible within existing system
Works independently and resolves complex problems with limited supervision
Conducts peer review of other developers (internal and contract staff) to ensure standards and quality
Knowledge of industry standard quality norms, software development best practices, project management methodologies and estimation processes
Ability to create artifacts including technical design documents, architecture documents
10+ years in Information Technology developing CRM applications

Information Services Analyst Resume Examples & Samples

Provide system administration, security compliance, and secure configuration of assigned RedHat/OEL Servers and Exadata Engineered Systems
Provide overall Exadata and Database Health Updates to senior leadership
Manage and lead key database projects/initiatives and report out to senior leadership
Deploy/Install fixes or updates as needed
Develop and publish relevant operating procedures
Proactively consult with other DBA’s and functional team members providing information and direction to address customer issues, performance, and future database needs
Build, test, and maintain databases that meet business requirements and platform standards
Build, test, and maintain Oracle hardware and software infrastructure components
Will be expected to develop and participate in solutions-based Exadata Engineered Systems training and problem resolution skills development
Engage or escalate to Oracle Support to resolve more complex issues
Self-motivated, driven individual with a minimum of 4 years’ experience as an Oracle DBA
Demonstrate experience in the following areas

Information Services Intern, Lucasfilm Resume Examples & Samples

Research and develop methods for measuring and analyzing usage quality for key applications
Work with IS software engineers to apply statistical modeling, machine learning, and data mining techniques to existing IS data sets
Work with the team to design, integrate, and document automated predictive models which extract actionable insights through analyzing large data sets
Transform data into information that can be used to make better business decisions
Excellent verbal and written communication skills required. Strong interpersonal skills and the ability to effectively interact with diverse personalities
Strong time management skills; Ability to multi-task and prioritize
Proven ability to work autonomously and in team settings with a positive, pro-active attitude
Proven ability to effectively extract useful information from large data sets
Python, Java, or C++
SQL, MySQL, or PostgreSQL
Statistical packages like SPSS
Data science and machine learning methodologies
Statistics and mathematical modeling
Data visualization
MS or advanced degree in Computer Science, Mathematics, or Engineering

Information Services Specialist Resume Examples & Samples

Excellent written and verbal English language skills
Assertive (yet diplomatic) personality and the ability to handle and manage change
Self motivated with strong team building capabilities
10+ years of experience as an IT professional in the Database Administration and Architecture space
Oracle 11g and 12c database experience
UNIX System Administration experience
Oracle Real Application Clusters (RAC) experience
Oracle 12c Cloud Control experience
Oracle RMAN and Data Pump Export experience
Oracle Security options experience including Audit Vault, DB Firewall, Database Vault, and Encryption
Oracle database, application, and PSU patching (Database Lifecycle Management)
Ability to run Oracle AWR Reports, SQL Tuning Advisor, and SQL Profiler and analyze the results
Oracle OID/LDAP experience
SQL and PL/SQL query languages
Database and SQL Performance Tuning
Oracle Active Data Guard experience
Proficient in MS Office (Word, Excel, Outlook, PowerPoint, Access, Visio)

Information Services Analyst Resume Examples & Samples

Knowledge of and ability to apply basic math computation skills as well as statistics and other mathematical concepts used in modeling
Knowledge of and the ability to apply data processing philosophies and techniques
Knowledge of procedures and operations of the functional business areas
Knowledge of and the ability to apply complex programming languages and other advanced development tools used by FPD
Ability to identify systems deficiencies and recommend and develop new software/programs to correct the deficiencies
Demonstrated knowledge of computer operations systems
Demonstrated knowledge of computer software and how to implement such software
Ability to train and advise employees on the use of computers and software packages
Ability to lead project development teams
Ability to identify and correct systems and program problems in a timely manner
Ability to reinforce high quality standards driven by company objectives
Ability to create and maintain an environment conducive to collaboration across corporate business units and service divisions
Ability to listen to others and communicate effectively
Ability to perform programming in the various languages used by FPD

Icg-ibd-mumbai Information Services Group Resume Examples & Samples

Information Research
Retrieving business / financial related information leveraging from a broad set of resources (e.g. online databases, the internet, print sources, trade associations, etc)
Working closely with information staff globally to ensure requests are processed in a timely manner and quality assurance is maintained at all times
Comply with the ethical standards contained in the Citi Code of Conduct
Ensure that the Private and Confidential information sought during the course of the work should be protected from disclosure. Individual will have an obligation to safeguard Confidential Information from loss or misuse, and to use it only in the performance of
His / her employment responsibilities
Ability to work in shifts in a fast paced 24x7 operation
Knowledge of basic information retrieval systems like Factiva and Thomson products
Good understanding of different types of business information: i.e. public and private company filing requirements / data, News, M&A and Capital Issues, Fundamentals, Broker Research and Earnings Estimates, Ownership data, etc
Strong team player skills, should be able to work collaboratively across teams and share knowledge and information appropriately
Should be able to communicate with global coordinators / teams on a ongoing basis with respect to various projects / assignments

Information Services Analyst Resume Examples & Samples

3+ year of Oracle EBS Development Experience
Certified or highly experienced in Oracle EBS Financials 12.x Development
Ability to take detailed notes in meetings with internal customers
Expert in PL/SQL Development
Oracle Applications Framework Development Experience and Personalization
SQL Performance Tuning Experience
Willing to work on support and development
Oracle Lease and Finance Management Module (OLFM)
Experience with Oracle Workflow, Oracle BPA, and Oracle SOA Gateway
Oracle Engineered Systems (Exadata)

Information Services Analyst Resume Examples & Samples

5+ years of Web Application Support and Development Experience with such disciplines as Java and JavaScript
Ability to stay organized and prioritize work
Bachelor degree in Computer Science or Management Information Services strongly preferred
Experience in the execution of Software Development Lifecycle processes
Willing to commit up time to tasks outside of code development

Treasury & Trade Services Information Services Resume Examples & Samples

Information Services Module lead responsible for the delivery of Information Services AML Compliance projects
Manage projects across the Information Services AML modules – ensure consistency across requirements, functional documents and high level design documents (latter for major projects only)
Review impact analysis and effort/cost estimates
Work with TCOE team to ensure quality SIT
Project and contingency planning
Task/milestone tracking
Project status review and reporting
Cutover management
Liaising with Business stakeholders as well as technology partners for requirements and collaboration
12 years + experience working in a development and delivery environment with emphasis on strong project/program management
Experience in leading staff in a Development Support
Strong knowledge in Software Development Lifecycle, Release, Change and Stakeholder management
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise
Excellent planning, organization and prioritization skills to meet ever changing demands of delivery stream
Financial Markets Background, preferebably in relation to Payments/Receivables and Corporate Banking
Proven organizational, leadership and management skills
Ability to produce clear, concise reporting
Exceptional strategic analysis, problem solving, issue resolution and decision making skills
Tact, discretion and diplomacy
Strong time management skills
Experience working within an on-shore/off-shore support environment
Ability to build strong relationships in a multi-cultural environment across all levels within IT
PMP certified
Ability to learn new skills quickly with little supervision
Experience working on a multi-client delivery team
Ability to communicate well at all levels
Efficiently and effectively manages work, time, and resources
Applied knowledge of standard development methodologies
Ability to handle high stress and pressure situations
Strong problem solving and program execution skills
Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues
Exceptional presentation development skills
Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner
Delivery focused, process-oriented, Self motivating and attentive to detail

Finance Information Services Manager Resume Examples & Samples

Manage the Hyperion System product suite to deliver best practice results in the functional areas of financial consolidation, cost allocation, financial analysis and planning, financial reporting, and data quality management
Provide leadership to Bank of the West business partners by assisting them in extracting Hyperion system data to develop multidimensional reports and perform hoc analysis
Manage the planning, coordination and implementation of finance application changes to improve business partner’s processes and support business growth and organizational changes by establishing close working relationships and effective workflow within Bank of the West. Includes project leadership and organizing resource efforts from beginning to end
Manage maintenance and production support activities of Hyperion System 9 components including directing the resolution of production issues, keeping current on new versions of the software and scheduling periodic upgrades within the Finance Department
Ensure IT change control procedures are followed completely including submission of business requirements, preparing test scripts, data files, and user acceptance test plans. Sign off on application changes by working closely with business partners prior to production release
Ensure materials and training is adequate to enhance developer skills in the use of Hyperion tools including Essbase, Hyperion Reports, Analyzer, and Business Intelligence within the Finance Department
Perform production maintenance activities to ensure overall system stability, data integrity, and the timely availability of information in accordance with management’s performance objectives
Periodically review and monitor service level agreements with IT to ensure user help desk functions run smoothly
Ensure up-to-date policies and procedures documentation is in place, including periodic testing to ensure adherence of policies and procedures
LI-NR1
Bachelor’s degree or higher or equivalent combination of education and experience
Ten or more years of experience with Hyperion applications in the banking/financial industry preferred
Five to ten years of experience in finance related roles
One to three years of lead/supervisory experience
Computer technology with superior technical knowledge of Hyperion applications
Finance and accounting
Strategic planning and project management
Analytical and research skills
Must be able to work effectively with others and be service oriented
Verbal and written communication skills
Must have superior composition skills
Innovative
PC proficiencies
Planning and organizing
Presentation skills

Group Information Services Resume Examples & Samples

Diploma or Bachelor’s level Degree. (Degree in Computer Science, Information technology or a related subject)
SAP BW Certification
Previous ABAP or SAP R/3 configuration experience is an advantage
Involved in SAP BW project implementations in the role of configurer/developer
Understanding of MS SQL technologies including BizTalk
At least two years IT/Functional experience
Minimum 3 years SAP BW experience working in a SAP BW configuration role
Functional SAP knowledge in at least 1 key module of SAP ERP such as Finance, Procurement or Engagement Management
At least 2 years in a consulting role dealing with clients
At least four years IT experience
Previous work experience at a Professional Services firm
Understanding of Financial Data
ABAP understanding required
Builds relationships

Group Information Services Resume Examples & Samples

Talent and Transformation
Group Information Services
Group Administration Services
Clients & Industries
Active Directory
Windows Server
Virtualization
Exchange
Lync
System Centre modules
Windows Workstations
Office Suite
Backup and Restore
Secure publishing of application solutions
Advanced working enterprise knowledge of the following areas

Information Services Coordinator Resume Examples & Samples

Provide management of and support to the Information Services (IS) tasks to include oversight and reporting on IS deliverables and ongoing services
Assure that written materials are high-quality and consistent with client messaging, priorities and goals
Engage in regular communication with Project Director on OCC priorities and messaging areas
Participate in and/or lead various workgroups as requested by the client or the Project Director, and as relevant to the project’s work
Perform research, content writing, and/or technical assistance in support of special projects at the request of the Project Director or the client
Coordinate review process and final publication of written products and other deliverables. Maintain the inventory of written products and tools
Work with the technology coordinator to ensure that electronic tools, website content, early childhood data, and published content are current and accurate
Coordinate quality assurance processes to ensure the highest quality in written and electronic resources
Coordinate and provide support for webinars including presentation, facilitation and logistics coordination
Assist Project Director in development and monitoring of project budget, task budgets and expenditures
Bachelor’s degree in Early Childhood Education, Child Development, Public Administration, Public Policy, Sociology, Education, or related degree
5 + years experience providing support, including information gathering and policy analysis, in the field of early childhood education or public administration
Proficient in MS Office Applications (Word, PowerPoint, Outlook, Excel) and strong comfort with a wide range of technologies
Master’s degree in Early Childhood Education, Child Development, Public Administration, Public Policy, Sociology, Education, or related degree
7 years’ experience at state or national level with early childhood policies, regulations, and systems
Content knowledge of health and safety in child care, quality rating and improvement systems (QRIS), consumer education, and professional development systems
Experience with early learning project management, and knowledge and experience working with Tribes, Reservations, and Native communities
Content knowledge of relevant federal laws including the Child Care and Development Block Grant and the Head Start Act, as well as relevant regulations including the Child Care Development Fund (CCDF) regulations, Head Start performance standards
Experience working with multiple stakeholder groups as a participant, content advisor, or technical assistance provider
Excellent verbal, interpersonal, and written communication skills
Strong analytical, problem-solving, decision making capabilities, and ability to multi-task in a fast-paced environment
Demonstrated outstanding level of professionalism in providing team support, including ability to exercise good judgment and communicate with encouragement, discretion, tact, and diplomacy
Demonstrated ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team
Demonstrated ability to work with all levels of internal staff, as well as outside clients and vendors
Demonstrated capacity to review, aggregate, and present data gathered from multiple sources
Demonstrated ability to establish and maintain effective relationships in support of program objectives through a virtual environment
Demonstrated ability to motivate and supervise professionals working in a virtual environment

Information Services Analyst Reduced Risk Product Resume Examples & Samples

Deploy locally PMI IS RRP systems portfolio for Manufacturing or Quality Assurance in strong collaboration with local infrastructure, central project team and business stakeholder
Create functional specifications and make sure that the developers understand the requirements. You coordinate the development teams and validate the developments and prepare the deployment
Drive the systems testing from script preparation up to final sign-off by end-users
Ensure project and system documentation as per PMI standards for computer validated systems
Contribute to business process definitions related to this new production in PM Holland

VP Information Services Resume Examples & Samples

Drives architecture and long term planning for the group inclusive of the Strategic Plan for IS linked to company objectives. The role is responsible for ensuring that the correct technologies are applied in a cohesive manner to serve the business
Provides oversight and delivery of security methods/policies to protect the company
Manages a large team of 400+ people on multiple sites and several significant partner relationships to deliver IS services to the group
Provides leadership in planning and managing computer operations and production support, systems, development and database administration as well as network operations
Oversees the execution of enterprise technology standards and performance metrics to ensure IT delivers value to the enterprise
Drives close partnership with all areas of the company (e.g. R&D, Digital, Divisions, Supply Chain, Finance etc.) to advance the development of technology processes to drive business growth and cost benefits
Ensures systems performance and service-level requirements are met
Directs IS resource management and business requirements to ensure appropriate balance between tactical and strategic demands
Implement the IS continuous improvement program
Leads full commercial planning and vendor relationship management for IS
Manages strategic relationships with key IS product and services providers
Provides oversight and delivery of security methods/policies to protect the company. str
Oversees the formulation of IS policies, procedures, and performance management processes and measures
Responsible project life cycle, from evaluation through delivery
Bachelor’s or master’s degree in computer science, information systems, business administration or related field, or equivalent work experience
15 or more years in IT and business/industry
Ten or more years of leadership responsibility in managing multiple, large, cross-functional global teams or projects and influencing senior-level management and key stakeholders
Extensive experience in managing successful global Information Services
Ability to travel up to 60%
Strong leadership capability, executing as appropriate in the areas of responsibility, while leading, inspiring and fostering high performing teams
Must be experienced in implementation and management of SAP projects and environments, inclusive of ERP and CRM
Must be experienced in managing large external service partners
Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
Strong budget planning, financial management and resource management skills
Expert knowledge of current and emerging technologies, technology directions and strategic application to business needs
Advanced knowledge of business operations and processes
Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment
Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms
Excellent oral and written communication skills, including the ability to explain complex technology solutions in business terms and an easy-to-understand way
Ability to establish rapport and persuade others
Intellectually curious, analytical, strong attention to detail, self-motivated
Ability to make and influence critical decisions at the local, regional, and national level
Must be a US national or green card holder

Information Services Senior Manager Resume Examples & Samples

Manages and represents the overall service delivery of Networks within the FLNA Sector according to performance agreements (SLAs, OLAs, BPAs)
Establishes and manages relationship with the Sector business engagement leads
Works to continuously minimize problems with the day-to-day delivery of IT services within the FLNA sector
Promotes and encourages adherence to GTS goals and processes
Obtains and represents performance data to the business engagement team
Oversees planning and forecasting of service consumption (capacity, demand, resources) in the sector
Is accountable to follow up/mitigate Customer Satisfaction within the sector
Serves as point of escalation (and notification) for major incidents (not part of the incident resolution chain)
Ensures risk assessments from a Service Delivery Management perspective and acts as owner of the risks and the resulting mitigation plans
Understands the global and sector requirements underpinning the delivery of IT services and on behalf of the business, and acts as the focal point for the execution of queries, audit, and other formal governance processes dealing with the delivery of services within the sector
Establish and maintain regular communications with business relationship management, business executives, department heads, and other stakeholders regarding pertinent IT activities
Analyzes service delivery performance (and represents to the business) within the sector, and works with Technology Towers and Supplier Management to resolve issues and continuously improve
Minimum of 10 years of related IT business work experience
Strong management skills with the ability to develop teams and cultivate talent
Multi-cultural/ virtual team and x-region experience desired
Commercial and Business experience
Service and Operations Management experience
Excellence in execution through proper prioritization of projects
Extensive experience managing suppliers in a Technology external supplier management relationship
Excellent client facing skills
Proven negotiation skills
Ability to develop solutions within a complex operational environment
Ability to coordinate and direct activities across multiple teams
Strong team/project management/networking abilities
Excellent remote management skills
Demonstrable skills in the "personal" management of solutions

Information Services Change Analyst Resume Examples & Samples

Assist with the management of the weekly Change Advisory Board Meetings (CAB) and facilitate Change Request (CR) prioritization and design discussions
Acts as the point of contact for questions, problems, suggestions about the change management system and processes
Conducts Post Change Review (PCR) meetings to address failed changes or changes that caused production issues. Documents findings and reports findings back to senior management
Consistently looks for ways to enhance process to address areas of conflict management, release management and configuration management
Design, develop and assist with implementation of change management system issues and enhancements
Perform duties and responsibilities specific to department functions and activities
Perform other duties and responsibilities as required or assigned by supervisor
Responsibilities include the following
Adhering to and complying with all applicable federal and state laws, regulations and guidance, including those relation to Anti-Money Laundering (i.e. Bank Secrecy Act, USA Patriot Act, etc.),
Adhering to Bank policies and procedures,
Completing required training,
Identifying and reporting potential suspicious activity to the BSA/AML officer, and
Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
Familiarity with project management methodologies. PMP certification is a plus
Problem solving and root cause identification skills
Increase departmental effectiveness by identifying opportunities for improvement and suggesting superior alternatives
Must possess excellent communication skills and the ability to independently solve complex technical issues

Information Services Manager Resume Examples & Samples

Plans, staffs, directs, and controls team activities. This includes all management functions and decisions such as budgeting for and controlling expenses, interviewing and selecting personnel, appraising performance, administering salaries, developing and coaching subordinates, long-range and short-term planning, and ensuring compliance with Corporate Affirmative Action guidelines
Assigns appropriate resources and leverages appropriate PM, SDLC and Lean methodologies to accomplish goals. Achieves results through appropriate use of personnel, technology and processes. Provides pro-active leadership to projects and programs, assessing the overall viability or long term impact to projects when major changes occur
Acts as an engagement partner with strategic business units to fully align and assist in the achievement of business goals
Articulates a clear strategic vision based upon business partner and I/S requirements as well as technology/architecture direction. Communicates direction in an appropriate manner with clarity to a wide variety of individuals. Develops and implements the changes needed to achieve the vision
Communicates regularly with the Business Owner(s), IT leadership, project boards and other stakeholders to ensure success of strategic & project plans
Masters degree in a related field of study
CAPM (Certified Associate in Project Management)
PMP (Project Management Professional)
CSP (Certified Scrum Professional)
CSM (Certified ScrumMaster)
PMI-ACP (Project Management Institute Agile Certified)

Information Services Foundation Program Resume Examples & Samples

2) Completed a bachelor's degree in related field
Ability to work independently, as well as with other employees and customers
Knowledge of and ability to apply statistical analysis skills to measure, analyze and improve service
Ability to utilize office software systems and prepare documents, reports, spreadsheets and graphics
Strong communication, leadership, and teamwork skills
Knowledge of current technology in programming languages, infrastructure requirements, computing hardware and software environments, or current development processes and tools
Knowledge of the finance industry and experience in project leadership

Manager Information Services Resume Examples & Samples

Works with Group Director to develop operational and short-/long-range plans consistent with the needs and priorities of the business units
Provides consultation and support to customers in the development and maintenance of needs and ongoing and new project plans, including appropriate training
Monitors and reports overall performance of information systems on a regular basis to ensure quality, efficiency and accuracy
Provides leadership for information systems IV. role in the business operation
Plans, directs and coordinates the activities of assigned projects and support functions to ensure that the objectives of the project are accomplished on time and within budget parameters. Supervises professional staff to achieve project targets and priorities
Responsible for budget determinations, resource allocation, and timelines for all projects under scope of direction. Supervises monthly budget allocation as they relate to scope of responsibility
Issues and approves requests for changes to production system and project implementation
Ongoing research to analyze and make recommendations for improvements in business operations, including business plans, feasibility studies and benefit analysis studies
Provides status reports on projects and Systems support activities as needed
When appropriate, provides presentations to customers and staff at all levels of the organization
Assists Director in personnel management functions, including recruitment, selecting, hiring, reviewing, promoting, and counseling in order to maintain a qualified and motivated staff
Coordinates and encourages training of staff as needed for continued development and improvement
Assures adherence to company standards and policies
Bachelor’s Degree – Required
8 plus years of relevant experience –Required

Manager Information Services Resume Examples & Samples

Have extensive experience in Active Directory
Experience with other directory services, ideally Radiant ONE virtual directory service
Deep experience with SAML Federation for Authorization/Authentication with SecureAuth/Ping/AccessManager/SiteMinder or other Federation technology product
Prior management experience, leading a team of at least 5

Information Services Director Entity Resume Examples & Samples

Ensures that services are provided in a timely, accurate, effective, and cost efficient
Prepares and recommends effective department budgets to cover the projected
Bachelor's degree (e.g. BA, BS, BSN, BSW) preferred
Experience in IS required
Business or medical experience required

Director, Information Services Resume Examples & Samples

Create the overall information technology strategy, architecture and process improvements for the information technology in support of Masco’s Corporate functional activities and overall business needs
Update the Corporate functional leadership team on technical advancements and information services issues
Plan and manage the sub-functions of the Corporate IS function(database, hardware, networks, security & controls, and eBusiness)
Plan and manage information technology vendor relations and contract negotiations for enterprise level networks (Verizon, Sprint,AT&T), hardware (Dell, CDW), software (Microsoft, SAP, Oracle), and services (Verizon, Salesforce, Microsoft)
Plan, design and develop where required, systems/hardware enhancement development for Corporate functions and activities. Includes project budgets, enhancement specifications, software development, and project communications
Facilitate and support IS shared services for Masco’s business units. Includes but not limited to:Microsoft Exchange with mobile device management; Lync; Lync Voice; SharePoint;Internet Access; E-FTP; Single Sign-on
Support enterprise-wide initiatives involving HRIS (voice to the IS community), Supply Chain Management (Sourcing Board, GEP), Expense Management (Chrome River)
Provide regular updates on key IS issues and agenda items to the Board of Directors Audit Committee
Lead Masco Corporation’s CIO Council,which focuses on enterprise-wide, IS strategy and issues
Provide enterprise-wide IS governance, policy/guidelines and support regarding
Bachelor’s degree in Computer Science, Engineering, Business Administration or related field; advanced degree preferred
Minimum 10 years demonstrated success and progressive experience in managing key sub-functions of IS (infrastructure, applications, eBusiness,and compliance) for a manufacturing consumer product business. Previous participation in ERP implementations is a plus
Minimum 3 years of direct leadership of IS infrastructure and operations for a small to medium size global, multi-unit organization
Demonstrated progressive, visionary experience with Web,wireless and Cloud infrastructures, consumer and customer portals, and ecommerce applications and solutions
Demonstrated thought leadership around IS solutions for business processes
Demonstrated success developing and leading a high performance IS workforce

Specialist Information Services Operations Resume Examples & Samples

You will be responsible for operation and support for the Wintershall applications for the disciplines of petrophysics and reservoir engineering and for the entire Wintershall Linux application portfolio
Your tasks will also include providing technical support for the 3D visualization room and the E&P High Performance Workstations (Windows and Linux)
Alongside analyzing and remedying errors and problems that occur, you will develop technical solutions for the implementation and operation of E&P-specific applications and databases
You will participate in Information Services projects and be responsible for technical contractor management
You have a degree in computer science (especially business informatics) or a comparable education and have several years of professional experience in the information services industry
You have middleware knowledge and skills (databases, Web servers) and have experience with Linux and Windows administration
You are able to apply your analytical, strategic mindset and argumentation skills successfully and are impressive for your poised, self-confident manner
In addition to your excellent German language skills, you have advanced-level English language skills
You value having a role in which you can exercise autonomy and have a high level of customer focus in your dealings with your partners

MGR Information Services Resume Examples & Samples

7 plus years experience in related field; 3 to 5 of which is in a leader/ team lead capacity
Bachelor's degree in Computer Science or related field preferred
Experience with delivering solutions based upon the Agile methodology
Experience partnering with cross functional teams to solve problems
Retail experience is a plus
Demonstrated leadership attributes
Able to influence without authority

Manager Information Services Resume Examples & Samples

10+ years of system & software engineering experience
BS/MS in Computer Science (or equivalent)
Experince managing teams in an Agile/XP, Open Source framework
Strong and proven Java and object oriented development experience
Experience with AngularJS and Restful Service development
Experience managing teams developing 12 factor applications and microservices
Ability to communicate to Senior Leadership
Excellent written and communication skills
Experience managing teams using Test Driven Development
Experience with distributed systems and client-server architectures
Ability to understand Business processes and develop sound system solutions

MGR Information Services Resume Examples & Samples

Must be eighteen years of age or older
Must pass the Drug Test
Must successfully complete any required training or orientation courses
1-2 years of experience in a leader/ team lead capacity

Information Services Manager Resume Examples & Samples

The Information Services Manager position will lead, or be involved in leading, one or more areas associated with billing, enrollment and Group Office activities associated to Group Benefit Services applications
This person will work closely with the Sponsors, partner teams, and other information services teams to deploy strategic & practical solutions through existing and/or new systems technology, and will be responsible for the development, testing and ongoing support of multiple applications and business processes
Oversees and manages the analysis, design, and installation of customer information systems and computing technology infrastructure to contribute to the efficient and effective achievement of business objectives
Provides oversight for vendor solutions including performance monitoring and Vendor relationship management. Actively builds strategic partnerships with Vendors to deliver business capabilities where applicable
Communicates regularly with the Business Partners, IT systems leadership, Steering Committees and other stakeholders to ensure functionality meets field needs and to develop ongoing strategic & project plans
Previous experience in creating strategy and implementing technology and/or processes associated with the Unified Communications, Collaboration and/or Level 2 support considered important
Articulates a strategic vision, which is clear and based on customer and I/S requirements and technology/architecture direction. Communicates direction in an appropriate manner with clarity to a wide variety of individuals. Develops and implements the changes needed to achieve the vision
Achieves results through appropriate use of personnel, technology, and processes. Provides proactive leadership to projects, assessing the overall viability or long term impact to projects, when major changes occur
Functions performed are affected by advances in information systems technology and by changes in corporate information systems requirements caused by economic fluctuations, insurance industry trends, government regulations and other factors. -The scope of this position holder's responsibilities range in size from satisfying diverse needs of a single customer to developing a large, complex multiple-function system within a high risk environment
Stays current with emerging technologies, industry best practices in the solution domains
Shows initiative, is a self-starter, able to handle multiple priorities and has excellent time management skills
Strong and effective written, verbal and presentation skills with the ability to collaborate with team members and business stakeholders at all levels of the organization
Precise attention to detail with a positive attitude and healthy sense of humor
Must be comfortable with juggling multiple priorities with the ability to manage time effectively
High level of maturity; able to handle change and stress with ease
Excellent problem-solving, analytical and investigative skills
Develops and coaches assigned personnel toward the achievement of career goals and plans while meeting the objectives of the Company. Facilitates horizontal development (growth within a given job level) and vertical development (movement of strong performers to the next job level) where applicable
Selects, trains, and appropriately uses staff resources. Aligns or acquires resources needed to deliver effective results. Builds a versatile and flexible organizational unit. Successfully utilizes contract employees where applicable
Builds and maintains effective relationships with customers and suppliers. Exhibits effective technical/business skills and understanding to conceptually discuss the technologies/processes required to meet customer business requirements
Formalizes, understands, and negotiates customer/ supplier priorities. Balances immediate problems with established tactical/strategic I/S and customer plans
Successfully understands the impact of technologies on Company problems and processes. Treats customers with respect, dignity, and appreciation. Adds value to customer interactions
Ensures commitments are met exploiting the appropriate defined architecture and infrastructure. Effectively guides and executes project control techniques. Guides development of sound business cases
Functions as a positive role model, strong coach, and change agent. Builds a team that understands operation, area, and team visions and strategies. Motivates, inspires, energizes, and helps people overcome barriers
Creates a tactical plan that reflects customer needs and I/S' ability to meet them. Participates in the development and
Maintenance of unit, area, division, and (where applicable) customer plans. Tracks executions, forecasts, balances, and adjusts operating work plans. Anticipates problems and opportunities while operating the planning process, successfully modify plans to accommodate changes, and document/correct problems. Accommodates unplanned circumstances while maintaining focus on tactical/strategic objectives. Searches for and recommends suggestions for expense reduction within their Team, Area and Division
Consults and participates in the development and/or selection of technical solutions as required. Understands concepts associated with the I/S architecture and information services industry. Understands the impact of technologies on Company problems and processes
Manages the orderly introduction and change of technology to the company. Proactively seeks new opportunities to
Creatively apply technology and knowledge within Team, Area, and Division
Actively supports and understand I/S Core Processes. Guides the operation of the processes. May actively participate in the construction, enhancement, and deployment of core processes. Searches for and recommends suggestions for process improvements within Team, Area and Division
Understand customer business processes. Participates with customer management, as requested, to define, review, or modify business processes. Understands how specified technologies can enable business processes
Pursues operational excellence and continuous improvement

L&I Information Services Core Team Manager Resume Examples & Samples

The development and maintenance of statewide automated systems that support multiple lines of business and L&I program areas: Employer Services, Retrospective Rating, Actuarial Services, Collections, Fraud Prevention & Compliance, Self-Insurance, Contractor Registration, Health Services Analysis, Crime Victims Compensation, the Office of the Medical Director, and the Administrative Services Division
Provides management of technical staff responsible for development and maintenance of the L&I employer accounting systems, including the Employer Services system, the premium processing EASE system, the online premium reporting and payment system (Express Filing), the ECKO premium Collections system, the agency's Predictive Dialer, the online Contractor Registration system (CRPSI), the Verify contractor registration tracking system, Retrospective Rating for employer group insurance, the Actuarial employer Rating systems, the Self-Insurance premium system for self-inured employers, the Fraud Prevention & Compliance Collections system, all provider bill payment (MIPS) systems supporting the L&I Health Services Analysis and Crime Victims Compensation program areas, the online Provider Express Billing (PEB) system, the online Find a Doctor (FAD) system, the Medical Provider Network (MPN) application and vendor product and the Occupational Health Management System (OHMS) and vendor product currently in project status
Technical staff reporting to this position support multiple interfaces between some of the above systems and other large mission critical systems such as Accounts Receivable Collections (ARC), Claims, Third Party Payments and external interfaces to the Office of Financial Management (OFM) AFRS system, the Washington State Treasurer, the Employment Security Department (ESD), and the IRS
The Services that support theFile Fast System that allows injured workers and medical providers throughout the State of Washington to file claims on-line via two web applications (Provider Web and Worker Web), the
The Services that support theTotal Intake Process System (TIPS) that is used internally by L&I to begin the claims initiation process in the overall adjudication of claims
TheBusiness Rules Management Servicewhich is a centralized repository of business rules
TheWebSphere Process Server Servicewhich is the executable framework that will allow L&I to implement business processes in an automated manner
TheWeb Services Registry and Repository (WSRR)which is the central repository for all of the shared services to be used by business applications
The Application Portal Service that provides a common user interface for applications developed by L&I Information Services
The services and application that were constructed as part of the Washington Stay at Work Project
The services and application that were constructed as part of the Structured Settlements Project
The services and application that were constructed as part of the Self Insurance Core Assignments Manager Project
The services and application that were constructed as part of the Electronic Benefits Project
The back end services that were constructed as part of the "My L&I" Project
Managing and leading the core team by providing the strategic coordination and evaluation of the core team applications and programming teams. Assure appropriate and optimum use of the organization's resources and enhance the effectiveness of employees through timely appraisal and professional development opportunities
Managing the service delivery relationship between the core team and our customers by attending the prioritization steering committee meeting and partnering with business managers on a monthly basis to obtain feedback to improve service delivery
To ensure the health and agility of core team applications by keeping technology versions current and compatible with our computing technology environment
Managing the budget of the core team by staying within the allotment and spending in accordance with the priorities of the agency
Balancing competing demands and priorities for resources, including: negotiating scope of tasks; negotiating with other program areas for sharing of resources; prioritizing efforts; planning and budgeting resource requirements; balancing workload and creating effective work plans
Obtain and maintaining executive commitment for assigned work; establish and maintain user interest, support and acceptance for the critical application infrastructure upgrade work; ensure user responsibility and accountability for success of the system rollouts
Supporting effective communications throughout the organization. Maintain the highest standards of personal/professional and ethical conduct and support the state's goals for a diverse workforce

Icg-mumbai Information Services Group Resume Examples & Samples

Retrieving business/financial related information leveraging from a broad set of resources (e.g. online databases, the internet, print sources, trade associations, etc.)
Ensure that the Private and Confidential information sought during the course of the work should be protected from disclosure
Individual will have an obligation to safeguard Confidential Information from loss or misuse, and to use it only in the performance of his/her employment responsibilities
Good understanding of different types of business information: i.e. public and private company filing requirements/data, News, M&A and Capital Issues, Fundamentals, Broker Research and Earnings Estimates, Ownership data, etc
Ability to exercise independent thinking and balanced judgment
Should be able to communicate with global coordinators/teams on a ongoing basis with respect to various projects/assignments

Information Services Data Analyst Resume Examples & Samples

Build, transform and shape data for consumption
3-5 Years of experience with Microsoft BI tools (SSIS, SSAS, SSRS)
Experience in Data Architecture and reporting frameworks
Experience in Dimensional Data Modeling and Star Schema development
Strong experience with fundamental business intelligence and data warehousing design principles and industry best practice
Have a solid background in project management and Requirements engineering
A strong understanding of the following is a plus

Information Services Manager Resume Examples & Samples

Plans, staffs, directs, and controls department activities. This includes all management functions and decisions such as budgeting for and controlling expenses, interviewing and selecting personnel, appraising performance, administering salaries, developing and coaching subordinates, long-range and short-term planning, and ensuring compliance with Corporate Affirmative Action guidelines
Articulates a strategic vision, which is clear and based on customer and I/S requirements and technology/architecture direction. Communicates direction in an appropriate manner with clarity to a wide variety of individuals. Develops and implements the changes needed to achieve the vision. Achieves results through appropriate use of personnel, technology, and processes. Provides proactive leadership to projects, assessing the overall viability or long term impact to projects, when major changes occur
Functions performed are affected by advances in information systems technology and by changes in corporate information systems requirements caused by economic fluctuations, Bank and Insurance industry trends, government regulations and other factors. The scope of this position holder's responsibilities range in size from satisfying diverse needs of a single customer to developing a large, complex multiple-function system within a high risk environment
Must be able to travel up to 25% of the time
Builds and maintains effective relationships with customers and suppliers. Exhibits effective technical/business skills and understanding to conceptually discuss the technologies/processes required to meet customer business requirements. Formalizes, understands, and negotiates customer/supplier priorities. Balances immediate problems with established tactical/strategic I/S and customer plans. Successfully understands the impact of technologies on Company problems and processes. Treats customers with respect, dignity, and appreciation. Adds value to customer interactions
Creates a tactical plan that reflects customer needs and I/S' ability to meet them. Participates in the development and maintenance of unit, area, division, and (where applicable) customer plans. Tracks executions, forecasts, balances, and adjusts operating work plans. Anticipates problems and opportunities while operating the planning process, successfully modify plans to accommodate changes, and document/correct problems. Accommodates unplanned circumstances while maintaining focus on tactical/strategic objectives. Searches for and recommends suggestions for expense reduction within their Team, Area and Division
Consults and participates in the development and/or selection of technical solutions as required. Understands concepts associated with the I/S architecture and information services industry. Understands the impact of technologies on Company problems and processes. Manages the orderly introduction and change of technology to the company. Proactively seeks new opportunities to creatively apply technology and knowledge within Team, Area, and Division
Actively supports and understand I/S Core Processes. Guides the operation of the processes. May actively
Participate in the construction, enhancement, and deployment of core processes. Searches for and recommends suggestions for process improvements within Team, Area and Division
3+ years managing an application support or software development team
Experience building and managing customer-facing software systems
Ability to organize and prioritize multiple complex tasks and projects
Excellent written & verbal communication skills
Experience leading an agile development team and familiarity with agile SDLC processes
3+ years Banking or Mortgage experience

Information Services Manager Resume Examples & Samples

3+ years managing a software development team
5+ years of experience developing web based applications
Experience building and managing customer-facing highly scalable software systems
3+ years Banking or Payments experience

Information Services Manager Resume Examples & Samples

Plans, staffs, directs, and controls department activities. This includes all leadership and management functions and decisions such as budgeting for and controlling expenses, interviewing and selecting personnel, appraising performance, administering salaries, developing and coaching subordinates, long-range and short-term planning, and ensuring compliance with Corporate Affirmative Action guidelines
Articulates a strategic vision, which is clear and based on customer and I/S requirements and technology/architecture direction
Communicates direction in an appropriate manner with clarity to a wide variety of individuals
Change management and process improvement (CMPI). Recognizing, adapting, stimulating, managing and building support for the inevitable change critical for continuous improvement
Achieves results through appropriate use of personnel, technology, and processes
Provides proactive leadership to projects, assessing the overall viability or long term impact to projects, when major changes occur
Functions performed are affected by advances in information systems technology and by changes in corporate information systems requirements caused by economic fluctuations, insurance industry trends, government regulations and other factors
The scope of this position holder's responsibilities range in size from satisfying diverse needs of a single customer to developing a large, complex multiple-function data solution within a high risk environment
This position requires excellent planning, oral and written communication, human relations, negotiation, and management skills
Strong problem-solving and decision-making skills are necessary in addition to a broad understanding of the impact of future hardware technologies on software capabilities, with expertise in applying these technologies in meeting the Companies' business needs
The job requires a thorough knowledge of the Companies' and I/S procedures and policies
Demonstrated technical competence in the development and maintenance of WAS and portal technology solutions is preferred
Broad knowledge of the insurance industry and competitor companies with detailed knowledge of customer areas and processes is preferred
Ability to manage the needs of diverse customers and systems
Strong relationship building skills in order to partner and collaborate with IT and business teams
5+ years experience in supervision of staff and team development is preferred
5+ years experience leading a team of more than 10 people is preferred
3-5 years experience with change management and process improvement (CMPI) is preferred
3-5 years experience with planning and budgeting personnel resources and capital budgets preferred
Experience with contemporary systems development tools and methods preferred

Enterprise Information Services Summer Intern Position Resume Examples & Samples

Currently enrolled in BA/BS/Masters degree program at an accredited college or university
Junior/Senior classification (Graduation Date between May 2017 and May 2018)
Available for continuous 10-week period for duration of Internship
Overall GPA of 3.0 or above
Proven analytical ability, attention to detail, and desire to work in a team environment
Best candidates will find they are technical in nature and will fit in one of these categories
Business Analyst with technical understanding of data analysia, visio, and. either .Net or Java
Developer with Java & Web skills
Developer with latest web development skills (for example HTML3, Angular JS, C#, ASP.Net, SQKL, or MVC
Pursuing degree in Computer Science, Systems Engineering, Management Information Systems, or Information Security
Intermediate to Advanced skills in Microsoft Office Suite

Information Services Manager Resume Examples & Samples

Monitors team operational activities by analyzing performance metrics to ensure
Develops department objectives, goals, and projects by collaborating with the business to understand requirements and meet business needs
Develops and manages departmental budgets including capital planning and operational spend

Information Services Problem Analyst Resume Examples & Samples

The role will also be responsible for ensuring that the data within the Problem Management System and feeder systems is complete and accurate and that it is in a fit state to be used for business-led and process compliance problem reporting. This will include ensuring that the Problem Management System is a reliable ‘Single Source of Record&#8217
Support the National Grid Problem Managers in the maintenance of problem records and root cause information, including supporting meetings with IS Ecosystem partners
Undertake trend analysis on the Incident and Problem data sets to identify potential Problems with indicative risk assessment, and discuss these with the Problem Managers and raise accordingly
Work with the ServiceNow implementation team to ensure that Problem Management data requirements are met and maintained, and then take-on a data administration role for the Problem Management data set
Escalate Service Level breaches to the Problem Manager
Maintain problem management templates to be used internally and with IS Ecosystem partners
The Problem Analysis team will be required to produce a number of executive scorecards associated with problem root cause analysis and resolution
The Problem Analysis team will also be responsible for maintaining the team resource planner
Provide notification of Problem Workarounds or Known Error solutions for awareness to interested parties
This position is based in Waltham, MA or Hicksville, NY

Senior Manager Information Services Resume Examples & Samples

20%
Ø Design authentication solutions with LDAP and Active Directory
Ø Requirement gathering, analysis and design solutions for highly secure IAM infrastructure to prevent unauthorized access
Ø Design and implement Role Based Access Control (RBAC)
Ø Configuring Apache, JBoss Tomcat, IIS
Ø Federation with external applications
Ø Design and architect CA Siteminder and integrate applications to provide secure login mechanism
Ø Design and implement Identity Manager form end to end user management
Ø Design and Implement enterprise wide Single Sign On
Ø Design and implement User provisioning
Ø Develop secure authentication and authorization processes to comply with SOX requirements
Ø Architect High Availability Identity and Access Management environment
Ø Design and implement enterprise wide secure password policies
Ø Architect IAM Disaster recovery strategy
Ø Windows, Unix, Linux experience
Experience implementing Identity and Access management solutions for retail companies
Experience implementing Identity and Access Management solutions for companies with 100k+ users

MGR Information Services Resume Examples & Samples

Bachelor’s degree in Computer Science or related area
5 years or more management experience with focus on technical support for hardware and network computers in retail environment
Understanding of ServiceNow methodologies, processes and technology
Experienced in developing standards/procedures to proactively eliminate potential troubles or resolve troubles quickly
Previous experience with automated call distribution systems

MGR Information Services Resume Examples & Samples

Able to manage in a fast paced, complex environment while meeting demanding customer needs in a timely manner
Experience managing multiple applications including Supply Chain apps WMS, LM as well as Java based GRID apps using Agile and XP methodologies
Strong leadership skills with the ability to clearly and concisely communicate status to leadership and customers
Proven track record selecting, developing, mentoring, motivating, and garnering the respect of IT staff and peers
Adept at navigating and working in a matrix support organization including off-shore resources across multiple technologies
Can build strong relationships with key IT partners and business customers to remove obstacles and drive issues to closure
Deep knowledge of THD retail Transportation and Delivery processes and systems

Information Services Change Manager Resume Examples & Samples

Be a part of a dynamic team of analysts responsible for administering and managing the change management process and procedures for the bank. This team must work cross functionally to ensure that all teams are properly inputting changes in accordance with all change management requirements that are designed to mitigate risk to the banks operating systems. This person will look to grow within this group and look to enhance the process in the area of release management
Liaise with stakeholders and IS staff to improve the change management process to help ensure the IS teams aligns with the executive goal of high availability
Develop and provide training and support to end users
Works with internal and external audit teams to ensure that all changes implemented into the FRB environments are following our change standards, policies and procedures
Produces weekly and monthly change management reports to all stakeholders, reporting on KPI's and various SLA's
Maintain change calendar with all deployments planned across IS department
Performs other duties and responsibilities as required or assigned by supervisor
Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
Experience managing and implementing change control systems across large enterprise environments
At least 5 year’s experience and knowledge of change management principles and methodologies
A solid understanding of how people go through a change and the change process
Familiarity with project management approaches, tools and phases of the project lifecycle
Able to work effectively at all levels of the organization
Excellent active listening skills
ITIL Certification a plus
Requires proficiency with various types of computer hardware and software
Self-directed: works independently and is able to fulfill job requirements with minimal supervision
Requires strong interpersonal and organizational skills, including the ability to meet deadlines, work in a team environment, follow written policies and procedures, and maintain superior customer service at all times
Demonstrated ability to work across cross functional teams to deliver large, complex IT solutions
A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects
Must be analytical in approach to work

Information Services Associate Rotational Development Program Resume Examples & Samples

Conduct basic and/or routine system maintenance/configuration, workflow documentation, quality assurance, application testing and simple business process analysis in support of our core applications
Consult with operations and medical teams to understand end user workflow/requirements and translate those into how we configure the EMR system
Complete various IS outputs (e.g. managing tickets, creating plans, conducting analysis, improving documentation, fixing defects)
Attend IS Associate huddle groups, committees, training sessions and events
Complete a capstone project
Location/Facility – Corporate Office - Bryan Tower - Dallas,TX
A history of academic and professional success
Recent (or imminent) bachelor’s degree in any field is required (Yes, in any field, even Art, History, Political Science, Music, Communications, etc. We love those who love to learn)

Information Services Senior Analyst Resume Examples & Samples

Bachelor's degree in Business Administration, Business Management, Economics, Statistics, Information Science or similar
Minimum 3-4 years in Business Analysis, Business Intelligence, or Operational Reporting
Experience in advanced data analysis, report & dashboard development
Excellent skill in Ms. Excel is a must. Knowledge in VBA is highly advantaged
Experience with CRM Processes, Tableau or similar tools, Microsoft SQL Server will be a huge plus

Philip Morris Japan HQ Information Services Resume Examples & Samples

Understand IS Service delivery model, IS processes and IS Portfolio Solutions
Able to provide guidance to customers to enable them in executing their operational or strategic plans through the application of relevant principles, practices, standards, processes and tools within assigned scope
Support in the design, build and deployment of IS solutions or IS processes and/or delivery of IS services by working closely with relevant functional teams, in line with short term, productivity improvement initiatives or Long Range Planning
Create and maintain systems/services documentations, eg: Functional or Technical Specification or Requirement, Training programs/materials, Unit Acceptance Testing Document within assigned scope
Collaborate and share knowledge and intelligence with colleagues in IS within local, regional or global function including supplier or business functions, on matters such as applicable principles, practices, standards, procedures and guidelines, efficient use of tools and technologies
Adhere to relevant principles, practices, procedures and standards in order to achieve quality and compliance of solution and services
May participate in the project including supervision of consultants. With more maturity and experiences, the analyst may lead the project and perform supervision of analyst and consultants

Philip Morris Japan HQ Information Services Resume Examples & Samples

Provide timely support and maintenance for local and global IS solutions by understanding the business functions requirements
Demonstrate technical expertise and ensure performance and reliability of our solutions
Analyze and define information and technical needs to propose continuous business process improvement
Leading, planning, organizing and tracking small to medium projects, or key streams within a large project in alignment with PM project management methodology, with adequate coaching / supervision from his / her supervisor and project manager
Execute the deployment and localization of global IS system solution to reduce local IS solution complexity
Earn and sustain trusting relationship with business users, IS peers and service providers (PMIS/ITSC/PMI) by working closely with them in the analysis, design and implementation of systems solutions
Drive user requirement analysis to formalize scope and deliverables
Adhere to relevant policies, procedures, and standards to achieve quality and compliance of solutions and services

Enterprise Operations & Information Services Summer Internship Program Resume Examples & Samples

Entering sophomore, junior or senior year in an undergraduate program
Interested in full-time employment in financial services operations after graduation
Demonstrated leadership
Excels academically: curriculum exposure to economics, finance, business process reviews, information technology, general management, problem solving, analytics and regulatory reporting required
Available to participate in program from May 30- August 11, 2017
Available to intern at the Portsmouth, NH or Boston, MA offices

Application Developer, Information Services Resume Examples & Samples

Confirms project requirements by reviewing program objective, input data, and output requirements with business analyst, supervisor, other developers and client. Recognize the needs of customers, and create new applications that answer those needs. Help develop new ways of approaching problems and developing innovative applications to resolve those problems. Arrange meetings with end users to clarify any questions or issues with the project and to communicate any ideas on how the project would be designed. Designs system application, documents technical requirements and performs walk-throughs with end users, Business Analyst and other developers to obtain necessary sign off approval. Make decision that allow the projects to continue moving forward and on-time. Converts the approved technical requirements into logical programming language for the project and writes programming code
Confirms that the program is working as desired and designed by conducting unit testing; modifying the program code and retesting until program works as required
Responsible for creating procedures for the implementation of code developed for project. Obtain the necessary approvals to implement the computer code developed for the project. Work with the Database Administrator to have the code deployed in the Pre-Production and Production environments
Work with Business Analyst to develop reference documentation for users by writing operating instructions. Becomes the primary point of contact for questions or issues as they relate to the project programmed
Maintains system code by documenting program development and revisions to the program. Maintains required changes to the program code as needed or as requested by the end user

Information Services Team Leader Resume Examples & Samples

You will lead and develop the team of IS analysts, fostering collaboration, agility and the entrepreneurial spirit
As a member of the local management team, you will work closely with business managers, actively contribute to business discussions and maintain awareness about IS initiatives
You will need to understand the business strategies, drivers and priorities in order to plan and propose IS solutions
You will participate in deployment projects, coordinate tasks and deliverables with business stakeholders, manage business expectations and full adoption of deployed solutions
You will ensure reliability, continuity and security of services, speed of delivery and efficiency in use of resources, support the management with updates for budget planning cycles
You will maintain active communication, relationship and cooperation with internal customers, management, IS team, external service providers and vendors
University degree in Engineering / Economics / Business Administration or equivalent
5+ years of business experience in Information Services / Technology with an overall good understanding of key business principles
3+ years of experience in people management
Solid knowledge of project management standards and service management processes
Interest in mobile solutions, social media / networks, Internet of Things and big data
Fluent English (C1+ level)
Geographically mobile

Information Services Intern Resume Examples & Samples

Assist mentor with coding, debugging, testing, and documenting computer applications
Expand knowledge of the transportation industry and related systems
Learn to diagnose systems problems

Information Services Intern Resume Examples & Samples

Be enrolled in a course of study in Engineering or Information Technology at an accredited university or junior college
Have an overall cumulative GPA of at least 2.75 with a 3.0 or higher in Major
Proof of GPA must be presented at hire and provided at the end of each semester
Generate regular reports for information governance activities using SQL or reporting utilities
Design and implement changes to team Sharepoint site, as needed

VP-information Services Resume Examples & Samples

A healing focus
A selfless heart
A tireless resolve
10 years IS experience
8+ years managing IS projects of increasing size and complexity
6 years Leadership experience
Healthcare experience a plus
Knowledge of Clinical Systems [EPM and EHR] and work flows preferred
Highly advanced analytical abilities with strong business acumen and operational vision
Comprehensive ability to prepare and analyze spreadsheets, reports and data
Expertise in developing, managing and executing project plans
Must be both tactical and strategic and have ability to communicate overall strategic vision as well as the execution details
Results and resolution-oriented
Both process and product-oriented with ability to think “outside the box” for creative solutions and options for resolution
Execution of strategies and projects are utmost priority
Ability to convert strategic goals and objectives into implementable plans and programs
Ability to present effectively to senior management team
Ability to lead a team effectively with successful experience in conflict resolution, team building, interpersonal relationships, mentoring and motivating colleagues
Ability to effectively manage multiple projects, deadlines and initiatives simultaneously with ease and the ability to re-prioritize quickly
Ability to project and maintain a sense of calm into any challenging/difficult situation
Exemplary communication skills…oral, written, presentations, analytical studies, strategy plans, etc
Consistently demonstrates and embodies high integrity, morals and values
Holds self and team accountable to execute projects, meet deadlines and milestones within project scope
Leverages talent from other areas and works collaboratively with other department leaders as necessary to attain results
Must possess a personal High Sense of Urgency in daily activities and projects
Additional Helpful Skills

Senior Information Services Specialist Resume Examples & Samples

Degree in Library Science from an accredited university or equivalent higher education degree
Five to Seven years demonstrated competency in conducting complex research inquiries using a variety of information sources in a fast-paced consulting, financial services or other business setting desired
Demonstrated Canadian market knowledge strongly preferred
Database proficiency with Thomson Research, Capital IQ, Bloomberg, LexisNexis, Factiva, and Profound preferred
Strong organizational, interpersonal and communication skills

Senior Information Services Specialist Resume Examples & Samples

Researches, identifies, and recommends new technologies for the delivery and support of information services
Leads the implementation of new technologies that improve access to IS resources and IS skill development and delivery, working with Global Technology Support Group and specifically the Director, Team Leader and Implementation Specialists assigned to Global Operations
Works with Global IS team to develop and evaluate technology strategy and pilots for exploiting new technologies
Aligns IS technology strategy with overall Global Information Services and Bain goals and initiatives such as the Digital Platform
Applies advanced web technologies to the development of the department’s internet-based services
Collaborates and represents IS concerns and interests in cross-departmental, cross-functional technology projects and deployments
Evaluates outcome of pilot projects with users and makes recommendations regarding project expansion or adoption
Negotiates and manages maintenance projects. May involve working with Global Resources Senior Manager
Maintains vendor relationships with technology product and service firms
Conducts market and product research and cost analysis
Develops project proposals and justifications for technology projects
Provides project management and oversight of relevant technical IS projects
Embraces innovation as a way to enhance delivery of information to a new generation of information users
Puts metrics in place to measure usage and effectiveness of IS systems
Uses knowledge of copyright, intellectual access and digital rights management in identifying and implementing technologies and programs
Develops and maintains current knowledge of advances in information technology
Provides coordination for the Information Services Innovation Lab
Assists in marketing information services to consulting staff globally
Relevant bachelor degree or an equivalent combination of education and experience. Masters of Library Science and experience in a global, multi-national consulting, financial services or other professional services research environment preferred
Four+ years’ experience with online information systems and intranet/internet applications including hands-on experience identifying, evaluating and implementing digital initiatives and new technology systems in a global environment
Four+ years of project management experience leading and working with technology projects
Systems administration experience for online information systems and intranet/internet applications including SharePoint development and administration
Knowledge and experience with social media and team collaboration tools and implementation within a global organization
Effective collaborator with both non-technical and technical teams
Competency and enthusiasm for knowledge-sharing
Strong knowledge of copyright, intellectual access and digital rights management
Innovative and strong service-oriented attitude
Demonstrated relationship building and relationship management skills working with a virtual global team
Excellent oral and written communication skills within Bain environment

Information Services Graduate Development Program Resume Examples & Samples

Perform system analysis, design, programming, testing, and documentation
Monitor and analyze existing application systems. Recommend enhancements in technical function and business utility
Assist business analysts and end users across all functional areas in identifying long-term, strategic data needs for the enterprise, defining how the data is related to the business processes and developing a conceptual and functional model of the data
Provide support to troubleshoot any issues on existing application systems
Maintain state of the art business and technological knowledge to enable the constant improvement of information systems
Supervise the efforts of external programmer resources, if required
Must be graduating in May/June 2017 with a BS degree in business administration or an IS-related discipline (Information Technology, Management Information Systems, Computer Engineering, Computer Science, etc.)

Information Services Intern Resume Examples & Samples

Ensure that all system security and control procedures are implemented and followed
As IS projects are scoped, participate in the effort to identify potential solutions, including: hardware considerations, purchased software options, internal software and development options and corporate hardware/software policy and direction
As IS projects are justified; assist users and analysts to scope and design those projects
Support efforts to program, test, and implement projects and enhancements
Must be graduating in May/June 2018 with a BS degree in business administration or an IS-related discipline (Information Technology, Management Information Systems, Computer Engineering, Computer Science, etc.)
Excellent communication skills and interpersonal skills
Ability to work in a fast-paced, potentially high-pressure environment
Ability to interact clearly with business users to ensure that software solutions fill strategic business needs
Willingness and ability to work with multifunctional teams both in country and across the world
Internationally mobile for future career opportunities within RB

Information Services Specialist Resume Examples & Samples

Provide tier-two level support for all of the technology that is deployed within their area of responsibility
Monitors and tunes systems to achieve optimum performance levels. Responsible for ensuring data integrity by evaluating, implementing, programming and/or managing appropriate software and hardware solutions
Responsible for designing and implementing data/media recoverability processes by implementing a schedule for system backups and database archive operations
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation
Administration and support of Internet Information Server (IIS), Microsoft Exchange Server, Active Directory/LDAP, Domain Controllers, SQL Server and information security systems in a distributed environment
Administration and support of system security, including system access, virus management and security patch management
Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required
Respond to requests for technical assistance remaining on-call evenings and weekends for emergencies. Varied working hours may be required to accomplish technical solutions
Coordinate and conduct end user training sessions as needed
Adhere to all company policies and procedures
Work closely with corporate IT and operations management as well as the market AHAH agency, and field staff to provide overall system support as required for proper system operation
Installation, configuration and deployment of desktop computers, laptop computers, printers, modems, phones and other computing and telecommunication devices at market headquarters and remote operations centers
Installation and configuration of operating system and application software, upgrades and patches
General technical support of PC software products (word processing, spreadsheets, email, graphics products, communications software, etc.)
Troubleshoot and resolve desktop and laptop computer problems and application software issues
Responsible for documentation and maintenance of asset inventories
Perform cabling connections and organize wire closet activities as needed
Assist with operational duties in company computer and communications facilities
Coordinate and schedule vendor support, maintenance and repairs
Assigned to specific system support as skills and training allow such as deVero
Function as a team member within the AHAH IT department as well as local Operations, and the local market to accomplish the goals of the electronic medical records data system
Maintain and produce required reports from Technology Service Request process
Assist with procurement process in areas of requisition tracking, receiving, shipping and installation
Participate in key committees and attend meetings as required for good coordination of effort and proper communication of system status
Document and revise procedures as needed
Assist network and telecom groups when on site as necessary
Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems
As necessary, performs installations and upgrades to hardware, operating systems and software. Schedules and performs installations and upgrades and maintains systems in accordance with established IT policies and procedures
Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
Entry level experience in database administration, to include working knowledge of database definition, structure, documentation, operational guidelines and protection
Experience in the installation, administration, and support of enterprise systems
Working knowledge of Microsoft operating systems, databases and applications
Strong analytical, problem solving, teamwork and customer support skills required
Effective oral and written communication skills with the ability to interact effectively with end-users, peers and management and provide technical leadership as needed

Information Services Intern Resume Examples & Samples

Infrastructure
Currently pursuing a Bachelor’s degree (or higher) Management Information Systems (MIS), Computer Science or related field required
Overall GPA of 3.0 on a 4.0 scale (or higher) preferred
Obtained at least 60 credit hours by the start of summer internship required
Graduation dates of August 2017 through May 2019 required
Able to work 40 hours per week during the Summer required
Excellent interpersonal, oral and written communication skills to interact with internal and external contacts required

Information Services Manager Resume Examples & Samples

Bachelor’s Degree or Equivalent experience required
Minimum 5 years of Epic experience required
Current Epic Certification in relevant application preferred
Must be able to complete training in appropriate Epic application within one year of employment

Senior Coordinator, Information Services Resume Examples & Samples

Conduct research for EMEA case teams, Practice Areas and client development utilizing electronic, print and other resources as assigned under the guidance of a Senior Information Services Specialist, Team Leader or Manager,
Provide filtered research results,
Proactively work with IS Managers and team members to understand the context of the case and specific case information needs,
Solicit feedback from internal clients on performed research,
Track personal research requests including appropriate cost recovery information,
Participate in Information Services marketing efforts,
Proactively seek opportunities to broaden and deepen skill set by participating in special projects,
Provide ongoing support for basic asset-building activities including processing orders and new acquisitions, cataloging and serials check-in, end-user system updates, tracking circulation of materials from the collection and ongoing maintenance of print and other special collections,
Processes invoices
A person with a degree in Library Science from an accredited university or equivalent higher education degree,
Someone with at least 2 years’ experience in conducting business research in a fast-paced consulting, financial services or other business setting or equivalent,
Basic experience with Factiva, Thomson databases and other standard business research tools preferred,
A person with training and presentation skills,
Fluent English at C2 level (or Cambridge Certificate of Proficiency in English) and one other language (French or German or other European language) are a must,
Someone with ability to learn new databases and tools quickly,
Analyzing abilities and problem-solving skills,
Ability to multi-task under pressure whilst maintaining a professional, customer-focused attitude,
Team player with ability to work autonomously,
A person who is efficient, accurate and committed to meeting deadlines with aptitude for practical and innovative problem solving with good attention to detail,
Ability to clearly explain results of work and share knowledge with other team members,
Enthusiastic, dedicated, motivated in working with innovation tools

Information Services Manager Resume Examples & Samples

Incident response process and executions experience
Information Security risk assessment processes and execution experience
Security risk and architecture solution consulting
Information Security framework experience
Experience in governing compliance
Manage information security compliance activities
Manage the enterprise privacy office
Development and maintenance of enterprise security and privacy policies, standards, and guidelines
Lead the enterprise computer incident response process
Manage the enterprise information security risk assessment processes
Direct the review of information risk associated with third party partners
Execute the enterprise data loss prevention program
Govern compliance with security vulnerability and configuration compliance expectations
Provide security and privacy subject matter expertise to the enterprise through project and direct consulting
5+ years of information security experience with contemporary security systems/technologies and frameworks is preferred
Certified Information Security System Professional (CISSP) or other relevant security or privacy certification preferred
Experience with privacy laws and regulations is preferred
Experience leading a team of more than 5 people is preferred
Experience in Pproject management is preferred
Experience with planning and budgeting personnel resources and capital expenses preferred
Ability to elicit and validate customer requirements and goals in order to provide IT solution options
Proven experience communicating with all levels of management

Director Information Services Resume Examples & Samples

Oversees the implementation/integration of Communications technology and software applications to deliver best practice solutions to support both patient care and revenue cycle initiatives
Project management of all aspects of multiple IT projects including satisfactory performance of all applications supporting daily operations. Manage departmental budget performance
Evaluate current communications technology and vendor proposals for additional IT solutions; assure high level of technical design accuracy and system integration
Management responsibility for Infrastructure Analysts, Technicians (all levels), and Project Managers to include daily productivity, team building, mentoring and professional development
Design, develop and document appropriate procedures for work groups ensuring compliance to all department and hospital standards
Special projects and other duties as assigned
Minimum of a Bachelor's degree in Computer Science or related technology
Minimum 10-year experience in Health Care Communications Service Delivery
Minimum 5 years Managerial Experience
Valid Driver's License and reliable transportation are required

Enterprise Operations & Information Services Internship Resume Examples & Samples

Responsible for a broad range of responsibilities that include, but are not limited to the following items for the Service Operations group
Risk mediation
Reporting
Process enhancement
Procedure administration
Project Management
System ID administration
Serve as liaison for assigned projects within the department
Identify and recommend changes to existing tests or recommend additional tests or procedure changes
Responsible for coordination of research and response for findings related to the Compliance Monitoring Report, Forensic testing and ad-hoc internal and external audits
Perform monthly and/or ad-hoc department performance metric reporting and analysis
Manage the relationship with external vendor National Quality Review for maximum collaboration and effectiveness. Receive, analyze and share NQR reports with stakeholders, and suggest and implement strategies to target enhanced results
Manage the document and procedure library for Service Operations, ensuring that procedures and job aids are accurate, up to date and properly indexed in the SharePoint database for efficient access by department staff
As part of the review work team, regularly proofread prospectus and Statement of Additional Information when new versions are drafted
Administer department Business Unit Records Coordination (BURC) program
Organization, time management, and presentation skills are preferred
Project management skills and compliance experience a strong plus
Proven communication skills, both verbal and written
Possess a global perspective on the business and impacts to other business units
Self-starter. Disciplined and able to carry out assigned responsibilities with minimal supervision
The student experience we have to offer

Internships Robeco Group Information Services Resume Examples & Samples

Setting up data science architecture: tooling + processes + documentation + training + .
Showing added value of the data science platform by using the platform turn data in to added value for a specific business domain
Creating the simplest-possible-yet-functional "technology radar" that helps us assess new technology and match technology with business needs and possibilities
Using the radar for a scan of the current technology landscape. Selecting highest-potential technology and apply it at Robeco

Intern, Information Services Finance Resume Examples & Samples

Meet with Finance leaders to gather requirements for system enhancements and new data feeds to support budget inputs, calculations and management reporting
Learn the functional and technical aspects of Oracle Hyperion’s Enterprise Performance Management suite including Planning and Essbase, two market leading technologies used by Finance organizations across the globe
Work with application developers to review and update application coding related to corporate allocations, project planning and workforce planning
Co-create training materials and update existing documentation to support changes to business processes
Provide proactive support to Financial Analysts and assist with the creation of financial schedules and reports
Support ad hoc requests that arise due to changing business conditions (e.g. re-organizations and M&A activity)
Co-lead weekly status meetings with global FP&A leads

Information Services Specialist Resume Examples & Samples

Provides a broad range of research and reference services in a variety of settings including at the Library’s main service desk, through online channels and through individual appointments with students, faculty and staff
Creates and implements innovative information products, tools and services to provide high quality, user-focused learning experiences that support information literacy and improve student learning outcomes
Teaches face-to-face library instruction through, course-integrated sessions, research appointments, and workshops
Embraces and promotes an environment of continual improvement and learning
Maintains a strong working knowledge of current and emerging trends and best practices in academic library outreach, instructional technology, instruction, information literacy, library outreach and information access
Working closely with other team members, identifies and recommends relevant initiatives for local implementatio
Assists with publicity and promotion of reference, research, and learning support services
Contributes to programming activities within the Stan Getz Library
Collaborates with other groups on campus to provide appropriate library support for co-curricular programs and activities
While there is some flexibility with regard to schedule, evening hours will be required
May supervise student employees
Perform other patron-facing duties as required
Strong customer service bias and commitment to identifying and meeting user needs
High comfort level working with technologically sophisticated tools and services related to research, content delivery and online instruction
Strong instructional and presentation skills
Solid understanding of the technologies and systems commonly deployed by libraries and publishers to provide access to purchased, licensed and locally-curated content
Familiarity with and interest in the research life-cycle and research workflows
Demonstrated ability to take initiative and thrive in a fast-paced, changing, collaborative environment. Able to produce timely, high quality results under pressure
Proven ability to embrace experimentation and innovation. Willingness to take risks and pioneer new approaches
Able to work effectively and collegially with a diverse population of faculty, students and staff
MLS from an ALA accredited program strongly preferred. Master’s degree in a relevant subject area (e.g. Music Business, Music Therapy, Music Education, MFA/MM) also strongly preferred. Candidates with a highly relevant combination of education and work experience who lack a Master’s degree will also be considered
Professional work experience in the music industry, music related professions and/or the performing arts strongly preferred
Solid understanding of and strong interest in the primary factors influencing and disrupting today’s music industry
Experience with media creation and management. Strong digital photography/videography skills would be a plus
Familiarity with primary social media platforms
Familiarity with key issues and solutions in scholarly communication
Working familiarity with the ACRL Information Literacy Framework
Undergraduate degree in music and/or the performing arts
Excellent interpersonal, communication and organizational skills. Strong communication and negotiation skills
* Application Instructions Specific to this Position ***

Plavi Tim Information Services Growwwer Resume Examples & Samples

Monitors and analizes individual tasks and processes related to informatics
Learning about business processes of INA Group through Business Education Program
Responds to the requirements of a particular business process / work task / project
Monitors and participates in the performance of certain tasks
Monitors and helps direct supervisor / mentor while performing ceratin tasks
Monitors and supports new business solutions and / or technologies
Monitoring internal rules and legal obligations within the scope of duties
No more than one year of work experience
≥ 240 ECTS credits in field of Informatics/Economy/Electrical Engineering
Fluent English speaking and writing skills
Advanced IT skills
Desire to create value for future generations
Desire to contribute to our company's growth and success
Willingness to work in a team
Willingness to accept change

Information Services Specialist Resume Examples & Samples

Bachelor’s degree in Library Sciences, Information Studies/Information Management, or a related field and at least 3 years of experience
Excellent knowledge of Ovid, Embase, PubMed and other literature databases, including advanced searching skills in PubMed and Embase
Excellent knowledge of NICE guidelines and requirements with respect to clinical and economic systematic literature review
Excellent organizational, time-management and oral and written communication skills
Ability to work independently and collaboratively in a dynamic environment and perform duties that require close attention to detail
Ability to liaise effectively with a variety of contacts, internally and externally, demonstrating effective communication skills
Ability to manage multiple projects under tight deadlines
Thorough knowledge of Endnote
Proficient in Microsoft Office
Knowledge of biomedical/pharmaceutical terminology
Pharmaceutical industry or professional health sciences library experience essential

Information Services Analyst Resume Examples & Samples

Enhance key relationships with our business partners by providing solutions and successful outcomes
Architect and deliver meaningful business applications
Impact critical decisions by applying insights from business analytics
Provide thought leadership for driving new innovative capabilities
EDUCATION

Group Information Services Resume Examples & Samples

Group Human Resources & Development
Clients
Markets
Strategic Impact
Under minimal guidance, supports the team in the delivery of services to clients in line with the defined strategic objectives
Supports management in the implementation of change initiatives as directed
Develops relationships with peer group in the client business to understand their business
Participates in team efforts to find solutions to address issues in area of expertise that may enhance / renew service offerings to client
External / Internal Client Impact
Works collaboratively with own team and that of the client service line/area to deliver quality service in allocated tasks
Proactively consults with senior/s on issues arising that may impact the broader deliverables of the team to clients
Provides research output relating to thought leadership / technical matters on request from line management
Operational Effectiveness
Raises areas of concern related to own/team delivery of service for discussion and resolution
With minimal supervision, completes designated tasks for review by line, ensuring deadlines are met
Provides line manager and team with detailed reporting on status of deliverables on a regular basis
Remains aware of risk in area of expertise in alignment with Deloitte policies and processes
Checks work for accuracy and professional presentation prior to submission for review
Development / Growth of Team (as applicable to role)
Cultivates ability to give effective development feedback both upwards and to peers
Actively works to address identified development areas
Assists junior staff with day-to-day issues
Budgets / Profitability
Effective use of time, equipment and resources
Attending Open Calls and Change Control Review Board (CCRB) meetings with AMS
Working with AMS consultants to resolve calls
Interacting with Clients and Business Process Owners through meetings, calls and emails
Reviewing the AMS Call Dashboard
Review Daily Internal Dashboard and email queue
Trouble Shoot User queries
Consulting with other SAP Consultants in team
Consult with AMS team
Analysing User queries
Solving user queries
Handle calls and close within SLA
Raise Change Requests and manage until implementation into Production
Interacting with consultants of other modules
Interaction with Clients
Using external sources to assist in query resolution – using Google for Example and SAP Help
Conducting SAP MM training when requested
Assisting the SAP EM Senior Consultant on SAP EM training
Conducting Monthly checks on all aspects of data
Provide 1 on 1 basic SAP BW training to users
Performing User Acceptance testing
Resolving UAT queries
Performing adhoc detailed testing – SAP /windows upgrades and other technology or SAP enhancement packs
Preparing test data for team
Preparing Test Scripts
Conducting Integration testing with other Modules
Performing Adhoc data and process audits
Reviewing processes to ensure efficiencies
Conducting Business requirement workshops with the Deloitte Business
Documentation of the Business Requirements Specification document
Face to face interaction with the Deloitte Users
Understanding of AS-IS Deloitte Business processes
Co-ordinating all Enhancements and Change requests to the SAP System
Gathering of Business requirements for Change requests and enhancements
Update and maintain all SAP Functional documentation
Producing Month End check lists
Resolving all Month End issues identified
Conducting adhoc data quality audits on specific areas
Notification of issues to the SAP BPO for rectification
Review of Error logs and recommendations
Notification of issues to the Senior Consultant or SAP Solution Manager
Manages all Batch jobs within the specific SAP Module to ensure successful
Advising the business on alternative solutions
Conducting Workshops
Documentation of Business requirements
Obtaining quotes from AMS or SAP EA teams
Presenting to Business Process Owners
Acting as a Subject Matter Expert
Google SAP Help
Attend Special Interest Groups
Attend SAP seminars and conferences
Conduct research with other companies and market leaders

Group Information Services Resume Examples & Samples

Microsoft Certified Systems Engineer (MCSE) Certification
Microsoft Certified IT Professional (MCITP) Certification
Computer BCom Science Diploma/Degree or equivalent
Additional Microsoft Certifications
Project Management Certification
5 - 7 years technical experience in a corporate environment working on
Microsoft Windows Server (2008, 2012)
Active Directory (2008, 2012)
Microsoft Lync
Microsoft Exchange
Hyper-V (2012R2)
VMWare ESXi
System Centre
SAN/NAS Configurations
SQL Database Environments
File & Print Servers

Group Information Services IT Junior Engineer Resume Examples & Samples

5+ years of Senior End User support with a passion to move to the next level of IT
Able to troubleshoot both Hardware and Software at an advanced level of End User devices
Experience in troubleshooting network issues
A+ and/or N+ qualification (International – Comptia certified)
MCSA 2012 (Microsoft certified)
Basic knowledge of SCCM 2012
Good scripting knowledge (Batch Files and VBS) essential
Powershell scripting advantageous
Enjoy keeping documentation up-to-date

Information Services Intern Resume Examples & Samples

Help to define the user model and user interface for new and existing J.B. Hunt products and features
Develop High level and/or detailed storyboards, mockups, and prototypes to effectively communicate interaction and design ideas
Gauge the usability of new and existing products and making constructive suggestions for change
Create, improve and use wireframes, prototypes, style guides, user flows, and effectively communicate your interaction ideas using any of these methods
Present and defend your design decisions. All your design decisions should be based on the overall design roadmap as well as your own design thinking and fundamental principles (i.e. color theory, visual weight, etc.)
Continually keep yourself and your design team updated with the latest changes in your industry’s standards

Information Services Co-op Resume Examples & Samples

Installation and upgrading of all computer hardware and software
Provide 1st and 2nd level IT support for the Masco Headquarters and multiple satellite offices around the country
Work with experienced IT professionals in areas such as IT security, network administration, Microsoft SharePoint, Office 365 and databases to triage any issues that may arise
Be assigned at least one IT project where you will work with and be trained by the IT staff
Must be actively working toward an IT related degree
Excellent logic skills
Excellent customer service
Need the ability to learn quickly while using the latest tools and platforms

Risk Analyst, Risk Information Services Resume Examples & Samples

Deliver high quality input and analysis into Board and senior management level Credit Risk Reporting, ensure reports provide insightful analysis and commentary on key portfolio and MI trends
Be accountable for work load and high quality output, raise and drive issues related to deadlines, data quality and strategic system limitations efficiently and independently
Ensure timelines and expectations are regularly communicated to report recipients
Relate and understand Risk figures with various products like FX, Derivatives, Lending, cards, Current accounts and all other banking products
Strong analysis skills; ability to efficiently interrogate, manipulate, analyse and validate large volumes of data with the aim of delivering meaningful management information and valuable insights into key credit risk drivers and their impact on the Group
Good knowledge of Regulatory requirements and Credit Risk
CFA, FRM - Level 1 (Preferred)

Information Services Manager Resume Examples & Samples

) Monitors team operational activities by analyzing performance metrics to ensure optimal performance
) Develops department objectives, goals, and projects by collaborating with the business to understand requirements and meet business needs
) Develops and manages departmental budgets including capital planning and operational spend
) Consults with business partners on technical hardware, software, and services by developing relationships to understand their technology needs
) Cultivates a work environment that promotes high morale and productivity by providing career paths, ongoing training, and skill enhancement to attract and retain high caliber talent
) Develops internal systems controls and procedures by considering factors such as industry best practices, licensing obligations and financial stewardship to ensure compliance with applicable policies and laws

Onesource Information Services Center of Excellence Lead Resume Examples & Samples

Work collaboratively with Practice Managers within OSIS and external to OSIS to present, develop and or implement new policies and procedures required to achieve specific CoE goals
Coordinate with major accounts and OSIS Global Lead to assure that OSIS service delivery is aligned to meet future needs
Assist OSIS Practice Managers with new service implementation assessments, design, implementations and continuous improvements
Develop and deliver a monthly CoE dashboard
Meet regularly with account key stakeholders and the Customer Success Managers to build and validate our OSIS ‘future plan&#8217
Continuously look to build upon our delivery and identifying innovations and improvements in our service
Meet with Practice Managers weekly to discuss best practice, technology changes, and understand how our customer environment is changing
Supply a monthly report across all clients to the Practice manager
Attend weekly OSIS leadership meetings
Minimum 7 years’ experience in supporting life science IT
Bachelors in Computer Science, Life Science or equivalent industry experience
Ability to build innovative solutions to complex problems coupled with a practical understanding of the unique real-world limitations a qualified environment places on IT
Ability to troubleshoot complex instrument and technology issues
Knowledge of GxP and other FDA guidances as they apply to Life Science IT systems
Knowledge of laboratory safety practices across a variety of environments
Excellent project management skills
Be self-motivated, able to lead and build new service innovations

Intern, Geographic Information Services Resume Examples & Samples

Review, streamline and organize geographic data submitted from American Red Cross field projects around the world
Analyze geospatial data to enhance and inform programmatic decisions
Conduct research to locate and obtain existing GIS data on humanitarian needs, including vulnerabilities related to climate change and disaster hazards
Undertake long-term research projects to develop stronger GIS tools and resources within the International Services Department
Support the info and reporting team with communications tasks as necessary
Applicants must be a current graduate student in geography, GIS, urban planning, or a related field (recent graduates will not be considered)
Applicants must be eligible to work in the U.S. without a current or future need for visa sponsorship assistance
Strong GIS and communication skills and a preference for the following skills
Comfort using Adobe Illustrator and/or InDesign
Experience using and contributing to OpenStreetMap
Experience using command line tools or scripts (e.g. GDAL, Python) to process data a plus
Prior experience working with Github, HTML, CSS, Javascript and/or CartoCSS a plus
Ability to harmonize an independent work style with larger team priorities

Information Services Co-op Resume Examples & Samples

Training on the appropriate tools, languages, and documentation required
Exposure to a number of advanced technologies, such as ERP systems, Epic, and wireless networking in a multi-platform environment
The assignment is expected to last 3-6 months, depending on the student’s school schedule
Works under direct supervision in support of team initiatives
Demonstrates excellent oral/written communication and presentation skills
Effectively working with others
Maintain an identifiable/professional attire at all times, including using identification cards
The ability to demonstrate flexibility and interest in doing a variety of tasks throughout the project lifecycle
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption

Information Services Resume Examples & Samples

A rising junior or senior, working toward a Bachelor’s degree in a related field of study
In good academic standing, with a cumulative GPA of at least 3.0
Able to work 40 hours per week for 10 consecutive weeks between June 5, 2017 and August 11, 2017

Information Services Manager Resume Examples & Samples

Organizational change management and process improvement. Recognizing, adapting, managing and building support for the inevitable change critical for continuous improvement
Provides proactive leadership to projects, assessing the overall viability or long-term impact to projects, when major changes occur
The scope of this position holder's responsibilities range in size from satisfying diverse needs of a single customer to developing a large, complex multiple-function data solution within a high-risk environment
General understanding of the ITSM practices and overall customer service and technical support for identifying and reducing incident trends is preferred
Demonstrated procedural and directional competence in managing teams of multiple technical skillsets, including first level technical support, and higher levels of desktop, mobile, server, and application support
3-5 years experience with organizational change management and process improvement is preferred
Experience with ITSM practices for incident and problem management preferred
2+ years experience in contact center technical support management preferred
Experience with managing multi-channel support environments, including call, chat, and email preferred
Experience with implementing Knowledge Management processes and policies in alignment with KCS practices preferred
Experience with utilizing incident trends to analyze, identify, and reduce incidents in a complex infrastructure and regulated environment preferred

Director Information Services Resume Examples & Samples

MBA Degree
Ability to interact with physicians and clinicians at all levels
At least 10 years of related work experience
Business Savvy
Excellent management, communication, and interpersonal skills to align work, drive engagement, and ensure accountability

Manager Information Services Resume Examples & Samples

RIS/PACS experience
Previous dictation experience, such as PowerScribe 360
Advanced imaging systems ie. TeraRecon, Vitrea,
Previous project management experience
Previous management experience
Seven to nine years of previous work related experience

Information Services Intern MG Resume Examples & Samples

Problem Solving skills
Good IT skills
Good knowledge of Microsoft Office
Studying for Information Systems or related subjects
Looking to work in commercially driven organisation
Able to work to tight and variable time scales
An innovative, creative thinker
Confident communicator
Strong organisational skills with the ability to manage a wide variety of tasks
Enthusiastic and positive individual, keen to share knowledge and expertise with the rest of the team

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Information Services Coordinator Resume Examples & Samples

Responsible for the updating of menu specifications/photos/scheduling information
Responsible for creating reports as needed
Responsible for troubleshooting and providing general support to the IS Supervisor/Manager/users as needed
Produce and update operations support documentation generated from customized and proprietary systems such as CBASE, ACE, AND AIRVISION
Provide support to menu presentations, customer visits and audits/inspections
Perform other clerical duties as assigned (FAFBL, Briefing Notes)
3-5 years clerical/materials/purchasing experience
Flexible schedule including days, nights, overnights, holidays and weekends

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Information Services Technical Specialist Resume Examples & Samples

Strong communication, collaboration and documentation skills
Demonstrates and maintains a high level of expertise in a variety of the field's concepts, practices, and procedures
Five to seven years of experience in technology with detailed technical knowledge in specialty

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Information Services Clerk Resume Examples & Samples

Perform meal ordering, counts/up counts, flight information and revisions
Receive incoming calls, and route to appropriate staff, if necessary
Assist other departments as needed (i.e. Billing, Purchasing, Dispatch)
Familiar with Sky Chefs computer systems (i.e. CBASE, Link, Ace, Aris.) – a plus
Proficient in Microsoft Excel, Word, Access and Outlook
Able to type 50 WPM
Ability to work with minimum supervision
Strong analytical, verbal, written, interpersonal and organizational skills
Ability to work in a fast paced environment with large groups – must be flexible
Bilingual a plus (English/Spanish/Kreyol)
MUST BE ABLE TO WORK 24/7, NIGHTS, WEEKENDS, HOLIDAYS

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Information Services Resume Examples & Samples

Incumbent will be required to be certified in an assigned EMR vendor's product/module within the first 6 months of employment
Incumbent must satisfy all vendor testing requirements to be certified without needing to attend vendor's training a second time for the same class
Three (3) or more years of relevant experience
Demonstrated ability to provide expert consultative guidance and direction on change initiatives affecting clinical care processes
Demonstrated ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis
Ability to effectively utilize system tools to meet functionality needs of users
Ability to plan and organize day-to-day activities along with short and long-term projects; in-depth knowledge of organizational and project planning processes and ability to produce and maintain high quality planning documents
Dedicated team player with strong interpersonal skills
Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization
EPIC Certification
Demonstrated experience as a major participant in a clinical system implementation

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Information Services Specialist Resume Examples & Samples

Accept, sort, prioritize, identify, verify authenticity of, and batch all prospective and current student documents, including but not limited to applications, transcripts, and international certificates, received for all Enrollment Management departments, which includes Records, Financial Aid, and Enrollment Services
Image and index all documents, ensuring documents are readable in OnBase, by operating scanning equipment and identifying visually that information is being accurately scanned
Process electronic documents in several OnBase workflow queues
Participate in various training opportunities to stay current and improve knowledge base of various platforms and policies affecting document processing
Attend required meetings and participate in UTD Enrollment Management events as assigned, which may require traveling on and off campus on foot or by own transportation
Ensure a high level of integrity and ethical behavior in dealing with confidential information
Position may require overtime work during certain peak times of the year upon request, which may include evenings, weekends, and/or holidays

105

Information Services Clerk Resume Examples & Samples

3-5 years clerical experience and basic computer/technical knowledge
Familiar with Sky Chefs programs (i.e. Link, Ace, Aris/Cbase) – a plus
Proficient in Microsoft Excel, Word and Outlook, Access
Able to Type 50 WPM
Bilingual a plus (English/Spanish)

106

Senior Analyst, Risk Information Services Resume Examples & Samples

Be accountable for work load and high quality output
Raise and drive issues related to deadlines, data quality and strategic system limitations efficiently and independently, ensure time lines and expectations are regularly communicated to report recipients
Create and maintain documentation for processes; able to handle new transitions
Good communication skills along with business writing ability, enabling communication of complex material to a wide audience
Knowledge of operational risk management; good understanding of risks associated with current macroeconomic environment, Graduate/PG in Finance, Engineering or Science
Strong interpersonal skills with the ability to liaise and interact with several different levels of management; efficient in the use of all MS office products; especially Excel & power point, SQL is an added advantage; knowledge of credit risk products will be an added advantage

107

Risk Analyst, Risk Information Services Resume Examples & Samples

Assist in executing Credit Risk and Business Controls analysis as per the framework covering key risk KDE’s, exposure & reference data, perform daily process activities in line with the defined process flow and guidelines
Enable project synergies across governance, resources and delivery, provide line manager oversight for daily completed tasks and capturing the data in the daily matrix tracker
Identify areas of process improvement and actively participate in department-wide process improvement initiatives, ensure we look at the underlying data quality issues and highlight them as appropriate
Analysis should be done to account for business justification, ensure regular and pro active communication with stakeholders to keep them aware of the deliverables and deadlines, participate and support RCA and remediation work as required
Excellent Retail Financial products knowledge and Retail System Data flows, good understanding of the Global Markets and Banking operations
Knowledge/experience in Credit Risk and Risk Methodologies, Good communication skills required, for liaising with internal & external stakeholders
Ability to work hands on with large data analysis skills with large complex structures and volumes, hands on tools knowledge related to SAS, BO, SQL and Excel
Good knowledge of system process flows/change drivers and associated connectivity with technology teams
Basic Knowledge of key functions performed by other support areas (Finance/Controllers, Market Risk, Credit Risk, Operational Risk)

108

Information Services Representative Resume Examples & Samples

6 months experience in front line customer service and call handling
Excellent interpersonal and communication skills
Keyboarding skills and working knowledge of computers
Ability to multi-task and deal with stressful situations

109

Icg-mumbai Information Services Group Resume Examples & Samples

Retrieving business / financial related information leveraging from a broad set of resources (e.g. online databases, the internet, print sources, trade associations, etc.)
Working closely with global staff requesting for information to ensure requests are processed in a timely manner and quality assurance is maintained at all times
Ensure that the Private and Confidential information sought during the course of the work should be protected from disclosure. Individual will have an obligation to safeguard Confidential Information from loss or misuse, and to use it only in the performance of his / her employment responsibilities
Understanding of different types of business information: i.e. public and private company filing requirements / data, News, M&A and Capital Issues, Fundamentals, Broker Research and Earnings Estimates, Ownership data, etc. is preferred

110

Manager of Event & Information Services Resume Examples & Samples

Excellent administrative, organizational and problem-solving skills
Ability to work effectively in teams, and collaborate with diverse stakeholders
Ability to exercise good judgement in managing multiple tasks and competing priorities in a fast-paced environment
Strong interpersonal and customer service skills
Technical understanding of processes and systems
Ability to work independently and take initiative
Commitment to continuous improvement
Clear and concise written communication
Experience with budget information and monitoring
Ability to supervise full-time and student staff

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Associate, Risk Information Services Resume Examples & Samples

Investigate, analyze & highlight issues with respect to risk systems, feeds and data flows to respective stakeholders in Risk & Finance and manage the project delivery E2E while working closely with business & Risk Technology to mitigate the issue
Create BI packs where data is not available to Credit from standard reporting tools
Graduate/Post Graduate in Finance, Engineering or Science with 4+ years experience
Good Credit Risk banking and trading book knowledge

112

Senior Analyst, Risk Information Services Resume Examples & Samples

Perform Basel risk controls analysis as per the framework covering exposure & reference data
Help other teams within Risk C&I to close the reporting & control requirements by providing expertise on SAS & other BI tools
Participate and support RCA and remediation work as required
Support any ad hoc and data extraction as required
Graduate/Post Graduate in Finance, Engineering or Science with 1+ years experience
CFA, FRM - Level 2/3 (Preferred); good Financial products knowledge
RWA/Capital/Basel norms knowledge
Data analysis skills with large complex structures and volumes with ownership related to process tasks
Tools knowledge related to SAS, OBIEE, BO
Fairly conversant with system process flows and associated connectivity with FO/ Finance systems

113

Senior Analyst, Risk Information Services Resume Examples & Samples

Create BI packs where data is not available to Credit from standard reporting tools; help other teams within Risk C&I to close the reporting & control requirements by providing expertise on SAS & other BI tools
Graduate/Post Graduate in Finance, Engineering or Science with 2+ year experience
CFA, FRM - Level 1 (preferred)
Financial products and credit risk exposure knowledge including Basel 2 norms
Data analysis skills with large complex structures and volumes including reconciliations with commentary analysis
Ability to undertake medium level data projects and get involved in requirements definition, test and sign off process; generate regular metrics and KPI’s with trend analysis

114

Information Services Server Infrastructure Technical Specialist Resume Examples & Samples

Bachelor’s degree in information technology or a related major. Prior related industrial experience may be considered
Global knowledge of IS infrastructure domains (servers, storage, network, IT security, etc.) required
5-7 years of experience in infrastructure management is required
Capability to organize activities and deliver on time with the right level of quality
Ability to collaborate on several different teams in project mode (application streams, other infrastructure teams)
Open to multi-cultural environment: The manager and colleagues of the incumbent are based in a variety of international area
Ability and willingness to spend approximately 2 weeks in France upon hire for training
Ability and willingness to travel within the US, Canada, Mexico and Brazil approximately 30% and after initial training, a small percentage overseas
Due to ITAR the incumbent must be a current US Citizen or Green Card holder
Due to level of travel, must qualify and be approved for Corporate Credit Card
LI-EP1

115

Information Services Manager Resume Examples & Samples

Bachelors degree or equivalent experience required
5 or more years experience in Information Services management and project management
Demonstrated process improvement skills
Demonstrated budget management skills
Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization
Demonstrated analysis and problem solving skills
Experience working with and negotiating with external vendors
Experience working with and negotiating vendor contracts
Excellent team building skills
Outstanding coordination, facilitation, consultation and conflict resolution skills
Management experience with complex, cross-organizational systems
Healthcare technology background
Masters degree in related field

116

Information Services Executive Resume Examples & Samples

Setting the strategy and vision for the Group IS function
Managing the day-to-day tactical operations of the Group IS teams
Strategic, tactical, operational, financial, human, and technical resource managerial responsibilities for the Group IS function
Establish and maintain Group IS performance management through the management and governance of strategies, goals, objectives, metrics and KPI’s
Establish and maintain good governance, risk and compliance within the Group IS and data management functions
Manage and improve on the Group IS data preparation and warehousing (sourcing, acquisition, management, preparation & integration) capabilities
Manage and improve on the Group IS reporting, analytics and data exploration capabilities
Manage and improve on the Group IS information delivery capabilities via reporting systems, portals and mobile platforms
Establish and maintain the Group IS centre of excellence
Establish and maintain the Group IS advanced/predictive analytics and big data capabilities
A minimum of 10 years of progressively responsible experience in a directly related area, during which both professional and management capabilities have been clearly demonstrated
Extensive expertise in the Information Services/Business Intelligence as a commercial offering to customers is required, with a proven track record of commercialising Information Services
Technical skills
Extensive expertise in Microsoft data management technologies coupled with extensive expertise in data modelling, both logical and physical
Extensive experience in multidimensional data modelling, such as star schemas, snowflakes, de-normalized models, handling “slow-changing” dimensions/attributes
Experience and understanding of a wide variety of analytical processes (governance, measurement, etc.)
Experience with relational - SQL - and multidimensional - MDX - query languages
Experience with agile software development
Experience with business driven / self-service BI
Experience with data science, statistical analysis, data mining and predictive algorithms
Industry Knowledge
A solid understanding of data security and privacy technologies
A solid understanding of key BI trends
A solid understanding of leading edge technologies and best practices such as Hadoop and Big Data
A solid understanding of the IS/BI vendor landscape
A solid understanding of mobile delivery architecture and best practices
A solid understanding of Customer Experience (CX) technologies
Proven ability of interacting and operating at executive levels
Proven ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results
Proven ability to work effectively across internal functional areas in ambiguous situations
Experience managing large, multi-location, complex BI/IS projects and teams
Experience managing complex vendor, supplier, sub-contractor relationships
Experience in building and supporting BI/analytics/big data business cases
Proven ability to complete projects and achieve results in an ambiguous work environment
Proven strong leadership skills within the project team and in the business community
Proven ability to build and motivate a team to achieve well against communicated expectations
Proven strong negotiating and consensus building abilities
Excellent presentation skills

117

Manager Information Services Resume Examples & Samples

The Manager of DWH Operations team will manage the development and enhancements of new or existing data collection or DWH application modification efforts
Lead a team of professionals in developing/enhancing business requirements, functional requirements, testing and quality determinations and data documentation efforts
Lead a team of professionals in developing/enhancing data acquisition efforts
Lead DWH in conjunction with key Business partners in the identification and collection of key metrics to ensure operations excellence through metrics
Provide leadership and direction to team members around compliance with IS processes for application development and Software Development Life Cycle (SDLC)
Lead, evaluate and provide technical, architectural and career guidance to direct reports
Lead/Co-ordinate the design and implementation of solution to insure compliance with Enterprise & Data Architecture standards and patterns
Work collaboratively with architecture team to ensure that the proposed solution is aligned with enterprise architecture direction
Work with business users to define scope of effort, organize the acquisition process, test and compliance guidelines and processes
Provide staff career development and guidance, i.e., handling difficult employees, employee motivation, organizational skills, written materials (job descriptions, evaluations, memos, and user specifications), etc., as measured by staff satisfaction
Collaborate with IS Director level associates in planning and coordinating shared services. Provide liaison to business areas to ensure alignment of communications and operational goals
Participate in management of the complete lifecycle of data efforts, including planning, design, infrastructure, implementation, release management, maintenance, support and stabilization
Mentor and coach DWH Operations team
Prepare feasibility and cost analysis determinations for projects
Interface with business clients, PMO, all levels of management, technical staff, architects, vendors, and others with minimal supervision to achieve project goals and initiatives
Effectively communicate with all stakeholders and ability to convey technical concepts to non-technical stakeholders in a manner that enables good business decision making
Demonstrate superior customer focus. Build consensus among stakeholders as it relates to DWH/Data delivery issues
Manage large scale projects, lead appropriate resources, and determine project requirements and deliverables to ensure successful implementations to meet project needs
Critically assess impacts to the business processes as well as technical process flows and lead the introduction of new concepts and business processes
Insure that any new or modified business process is documented to meet any external (ie HEDIS) audit requirement
Seven to Ten years of experience managing diverse enterprise data warehouse/data delivery requirements and production support and stabilization
Five to seven years of progressive experience with business requirements gathering, IT resource management, change management at cross-functional organization, enterprise IT; and people management/leadership
Knowledge of healthcare/clinical data, channel development and unyielding emphasis on customer delivery

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Senior Analyst, Risk Information Services Resume Examples & Samples

Ensure that Market Risk feeder systems are fit to deliver reports; run all the controls and reports unless specified by the report definition; escalate performance and failure of the controls to Market risk managers
Ensure report definitions are complete, stored and kept up to date; provide weekly and monthly summary of controls performance to MR GCC; ensure that all reports are properly organised and documented so that they can be readily retrieved
Create, implement and execute controls in various stages of the Market risk reporting process to ensure that any observed issues and discrepancies are captured in a pro-active manner and resolved before the final submissions to market risk managers, front office, senior leaders or any other recipients of the reports
Ensure adherence to compliance, HR, Mandatory and other requisite trainings and policies
Graduate/PG in Finance, Engineering or Science with around two years experience; CFA, FRM (Preferred)
Good communication skills required, for liaising with the concerned stakeholders including Front office, Market risk managers , market risk IT etc; highly developed creative skills to resolve complex problems and/or identify alternatives where established procedures may not exist
Good understanding of the Global Markets and Banking operations - preferably from market risk; understanding of sensitivities, VaR, SVaR, IRC, RWA, Counterparty risks; ability to think strategically and to execute into business process and technology solutions
Ability to undertake small data projects and get involved in test and signoff process with Market risk changes; knowledge of MS Excel, MS Access , Excel VBA required
Bloomberg, database management skills are of added value

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Senior Analyst, Risk Information Services Resume Examples & Samples

Deliver monthly, quarterly, semi-anually and annual submmisons on the agreed timelines without default
Reviewed and check in detail with controls in place for the approvals
Define & undertake risk control process tasks to maintain and improve data quality flows across systems
Understand the requirements from regulators and work closely in gathering the information till acquiring sign offs from the leadership team
Advanced Microsoft Excel, VBA and SAS; Access skills
Knowledge of data extraction methods/queries and systems
Excellent language skills; process documentation
Broad understanding of market dynamics, products and the associated risks in Market and Credit domain; strong understanding of Risk and products

120

Director of Information Services Resume Examples & Samples

Reviews, evaluates and prepares reports on departmental processes and technology frameworks and makes recommendations for improved efficiencies or revised procedures
Develops, implements and monitors the effectiveness of departmental policies and procedures
Participates in development of budget, including salaries, hardware and software, and other expenses
Participates in development of departmental strategic planning by working with Vice President of Information Services
Serves as a company representative on various industry association committees and conferences
Performs, participates in or delegates personnel-related duties for supervised groups, including selection, training, standards, salary administration, and performance review
Facilitates development of computer systems by working with user departments to determine needs and with analysts, software developers, managers and supervisors in the design and modification of systems or to aid in problem determination and resolution
Analyzes computer system performance
Responsible for development and adherence to project management, architecture, and IT best practices
Reviews and evaluates proposals for hardware and software acquisition; makes recommendations concerning these acquisitions relative to their cost justification and functional requirements of the Companies
Maintains relationships with vendor representatives of companies providing data processing software
Responsible for ensuring maintenance of Companies' Business Resumption Plan
Ability to maintain schedules, meet deadlines and efficiently plan and utilize information services resources, and improvement programs as required
May perform other special projects at the request of the Vice President of Information Services
Good oral and written communication skills, including advanced presentation skills, to facilitate liaison work and problem solving with user departments
Proficiency in Networking Concepts, Application Architecture, Database and Data Center operations, and Vendor Management
Management experience, equivalent to three to five years as Manager of Information Services, including responsibility for personnel-related duties
Is fully accountable for efficient and timely operation and administration of the Companies' information services functions
Maintains knowledge of information technology, corporate goals, IT department goals and objectives in order to establish and maintain systems to conduct the companies business functions
Responsible for information technology, solutions delivery, budgeting, strategic planning and personnel-related activities for Information Services employees

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Manager Information Services Resume Examples & Samples

Proven track record of building teams and expanding associated programs
Strong leadership abilities with creative thinking and problem solving
Excellent interpersonal skills and the ability to work within a self-directed work environment with minimal supervision and a high degree of self-motivation
Requires a high degree of analytical thinking and problem solving skills within a high demand environment
Knowledge of industry best practices and products; ability to keep up-to-date with new developments, technologies, and trends through seminars, workshops, professional affiliations, etc
Knowledge of application system implementation and support of a complex array of enterprise systems
Knowledge of desktop computing technologies and infrastructure development
Knowledge of IP based networking infrastructure and development
Knowledge of leadership and standard discipline in Project Management
Skill in exercising a high degree of independent judgment and decision-making authority as they relate to supported technologies
Skill in managing, supervising and training technical staff
Ability to work effectively with all levels within the organization; ability to establish strong relationships with all levels of the organization
Ability to adapt to new situations with a positive and open attitude to change
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations
Ability to prepare detailed reports, business correspondence, and procedures/guidelines
Ability to effectively present information and respond to inquiries or concerns from employees, and clinical stakeholders
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

122

Information Services Assistant Resume Examples & Samples

Knowledge of library reference sources and methods
Ability to meet and provide information service to customers of all ages
Ability to work with other employees
Ability to learn new procedures and resources
Ability to communicate verbally in order to answer reference questions and provide reading guidance
Ability to understand and interpret policies
Ability to carry out objectives under supervision
Ability to promote interest in library services
Ability to plan and provide community-oriented library programs and outreach

123

Information Services Manager Resume Examples & Samples

The Information Services Manager position will lead, or be involved in leading, one or more areas associated with Front Office and reporting activities associated to Group Benefit Services applications
Previous experience in creating strategy and implementing technology and/or processes associated with Financial Services and/or Level 2 support considered important
Achieves results through appropriate use of personnel, technology, and processes. Provides proactive leadership to projects, assessing the overall viability or long-term impact to projects, when major changes occur
Functions performed are affected by advances in information systems technology and by changes in corporate information systems requirements caused by economic fluctuations, insurance industry trends, government regulations and other factors. -The scope of this position holder's responsibilities range in size from satisfying diverse needs of a single customer to developing a large, complex multiple-function system within a high-risk environment
Creates a tactical plan that reflects customer needs and I/S’s ability to meet them. Participates in the development and maintenance of unit, area, division, and (where applicable) customer plans. Tracks executions, forecasts, balances, and adjusts operating work plans. Anticipates problems and opportunities while operating the planning process successfully modify plans to accommodate changes, and document/correct problems. Accommodates unplanned circumstances while maintaining focus on tactical/strategic objectives. Searches for and recommends suggestions for expense reduction within their Team, Area and Division
Manages the orderly introduction and change of technology to the company. Proactively seeks new opportunities to creatively apply technology and knowledge within Team, Area, and Division

124

Director, Student Information Services Resume Examples & Samples

Services, Delivery, and Contract Management
Fulfill service owner roles within the ITIL/ITSM framework, providing single points of accountability and are responsible for the end-to-end delivery of all Student Information Services supporting over 150,000 University faculty, researchers, staff, students, visitors, residents, and affiliates. Provides leadership in introducing new services and/or modifying existing policies and services to meet changes. Independently develops and evaluates short and long range strategies and implementation processes to manage a multitude of divisional resources, including budgetary requirements, financial management, and FTE appointments. Responsible for technical deliverables of over 100 other career, contract, and casual IT professionals within the department but not directly or indirectly reporting to the incumbent, performing IT functions required for the successful end-to-end delivery of all information services under management
Operational and Resource Management
Develops and administers schedules and performance requirements. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Determines how to use resources to meet schedules and objectives of the organization. Direct and indirect management of over 10 career, contract, and casual information systems and application programming professionals dedicated to the delivery of business technology services. Directs, supervises, and evaluates the work, assesses progress and responds appropriately to keep projects on schedule. Creates a working environment that values all staff and that is safe, efficient and appreciative. Solicits feedback and maintains open channels of communication
Technical and Strategic Leadership
Coordinates with functional departments involved in system requirements, techniques, and controls. Manages feasibility studies for new applications and / or revisions to existing systems. Provides technical and administrative leadership in the formulation, appraisal and execution of the most major campus and system-wide technology initiatives. Oversees long-term technical strategic and operational vision in alignment with overall mission and business strategy and values of the campus
Bachelor's degree in related area and / or equivalent experience / training. Advanced degree preferred. Typically 4-10 years of experience managing an information technology organization
Excellent oral and written communication skills, including the ability to effectively present technical topics to large groups with potentially varied levels of technical sophistication. Ability to tailor communication to the appropriate level of the user’s technical understanding over the phone, in writing and in person, to both individuals and groups
Extensive or advanced knowledge of subject area sufficient for strategic planning, technology assessment and direction. Ability to develop service roadmaps focused on enhancing the competitive distinctiveness of the institution and direct available resources to realize those business capabilities, specifically processes that directly or indirectly impact the educational mission of the University
Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within a large and complex technical environment. Ability to assess the functional capabilities and technical architecture of vendor supplied platforms and products to ensure alignment with Enterprise Architecture and architectural aspirations
Experienced in leading change management activities and managing their impact across multiple units or departments. Ability to implement and manage change at all levels of the organization, including organizational, process and technology changes with significant scope of impact
Extensive experience managing technical staff. Ability to recruit, motivate, performance manage, discipline, and resolve interpersonal conflicts in a high performing team environment, and maintain confidentiality in these matters. Preferred Qualifications

125

Assistant Director, RMP Information Services Resume Examples & Samples

Service Management: Coordinates with functional departments involved in system requirements, techniques, and controls. Partners with other ITS and campus IT leadership to plan, design, develop, implement, maintain and support Resource Management and Planning Information Services, and associated infrastructure. Oversees post-implementation and periodic reviews of information technology services to assure that they are effective, secure, and properly managed. Responsible for technology decisions including systems architecture, development platform and best practices, and technical strategy for all systems and services. Functional departments to include, but are not limited to, EH&S, Facilities Management, Community Safety (Police Department), Facilities Management, and other Auxiliary Business units
Resource Management: Develops and monitors operational and budget processes, staff FTE, finance, human resources and space planning. Direct and indirect management of over 8 career, contract, and casual information systems and application programming professionals dedicated to the delivery of business technology services. Directs, supervises, and evaluates the work, assesses progress and responds appropriately to keep projects on schedule. Confer with, advises, and coordinates issues related to policies/procedures, technical issues, priorities, and methods to insure efficient and effective service
Project Management and Business Systems Analysis: o Applies advanced technical project management concepts with a full understanding of project management practices and IT policies and procedures to the management of complex projects. Provides analysis for highly complex, project-related issues. Leads multiple teams of technical analysts and project management professionals. Assembles and directs large project teams, develops detailed project plans, and schedules and monitors budget and resources. Directs project activities with the goal of completing the project on schedule and within budget constraints. Interacts with senior internal and external personnel. Oversees the project from initiation through delivery, including system integration, project and campus communications, interaction with vendors and managing risk Coordinate IT technical staff, subject matter experts and other stakeholders to meet the milestones of the technical project plans
Bachelor’s degree or equivalent combination of education and experience
Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication
Strong knowledge and understanding of service delivery principles. Demonstrated ability to effectively communicate, partner with business stakeholders to create technology roadmaps and key performance metrics
Demonstrated skill in managing technical staff. Develop individualized staff learning plans, develop staff, manage staff performance
Uses and applies applications Information Technology theories and concepts to manage and provide solutions. Demonstrated leadership skills with ability to assess a broad spectrum of technical and resource needs and demands and establish priorities, delegate and manage multiple sub-projects simultaneously
Requires a broad working knowledge of the applications programming development function. Knowledge should include demonstrated ability to design, develop and provide feedback for enterprise information systems developed using Java, .NET and/or equivalent industry standards. Preferred Qualifications

126

Senior Analyst, Risk Information Services Resume Examples & Samples

Support the analysis, design, development and implementation of projects to maintain & improve risk management, customer service, and cost controls
Provide insights into trends, issues, threats and opportunities across the portfolios; engage with Risk Appetite & Policy to provide appropriate input into sector/asset class reviews and credit policies
Provide portfolio oversight on all stages of the customer life-cycle including early problem management; monitor the performance of credit scorecards and automated decisioning to ensure strategies are optimized and within risk appetite
Deliver valuable insight into risk trends and performance across the portfolio; utilizing this to identify issue; provide input into sector/asset class deep dives and analyze outputs
Provide input into Risk Appetite and Key Performance Indicators, including provision of fact based analysis to support the input; ensure that actions are tracked and implemented as a result of recommendations from portfolio insights
Good understanding of Commercial Banking; knowledge of the principles of automated credit scoring; creative/innovative approach to solving complex problems of both a business and technical nature
Analytical and enquiring mindset, ability to develop a range of options; methodical approach with attention to detail ensuring that insightful solutions are driven out in a timely manner
Highly numerate; data extraction/analysis experience; knowledge of Commercial Credit and/or Wealth systems and data – RMP, Auto Decisions and/or Avaloq in particular
Good planning and organization skills with the ability to prioritize own work effectively across a number of parallel activities; team player with highly developed interpersonal and communications skills
Sound knowledge of credit processes, policy and issues affecting the the Commercial Banking & Wealth Commercial portfolios

127

Assistant VP / Information Services Resume Examples & Samples

Develop information technology strategies and operational plans in support of system-wide customer facing initiatives
Strong knowledge of customer relationship management and contact management work
Strong knowledge of software development, contracting, vendor relationship management and project management
Develops information strategies which support CHS's strategic business goals and operational plans. Develops and maintains up-to-date information architecture and standards for the CHS enterprise
Creates and maintains an effective organizational structure for the Information Services functions at the enterprise and operating levels
Provides leadership and guidance for all levels of management with respect to information management and technology in order to promote a broad understanding and the integration of existing and future information systems across all areas of CHS
Leads the formulation and implementation of strategic information and technology plans consistent with CHS's strategic business goals
Develops and maintains information resources for decision support for the caregivers, support and administrative areas
Maintains up-to-date knowledge of the direction of the healthcare industry and CHS enterprises. Keeps CHS up-to-date in information technology anticipates changes in direction and provides leadership in the integration of technology changes into CHS's business strategies and plans
Leads the development and management of the Information Services operating and capital budgets, consistent with the enterprise information systems plans
Ensures the integration of diverse and various systems within the CHS enterprise by providing oversight for new technology acquisitions
Works in conjunction with all CHS management and senior management to identify technology opportunities that will create a positive impact on business strategy. Implements effective, ongoing programs to monitor, evaluate, improve, and report on the processes

128

Information Services Point Manager Resume Examples & Samples

Effective supervisory and organizational leadership skills. Strong management skills, including skills in decision-making, initiative, and problem-solving
Experience developing, managing, assessing, and delivering effective library services for a large public services operation
Strong knowledge of general and specialized reference resources for multi-disciplines including print, electronic and digital collections, indexes, online catalogs, databases, and web resources. Ability to verify complex and obscure citations using bibliographic tools
Skill in hiring, training, supervising, coaching, evaluating, delegating and motivating staff employees. Demonstrated knowledge of supervisory techniques and best practices
Excellent verbal and written communication skills. Ability to communicate effectively with a diverse population
Excellent interpersonal skills including the ability to exercise a high degree of tact, diplomacy and flexibility

129

Information Services Senior Risk Analyst Resume Examples & Samples

Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training
Five (5) or more years of relevant experience
Professional experience and proven success, monitoring, detecting, protecting and maintaining the security of data, systems and networks using IT security systems and tools
Relevant Information Security certification such as CISSP, CISA, CISM, CCSFP
Thorough understanding of the risk assessment requirements and demonstrated skills to conduct, analyze and document risk assessments at the enterprise level as defined in HIPAA and HITECH
Healthcare experience
Solid understanding of information security policies, standards, industry best practices, and frameworks. (ISO 27K, NIST 800-115, PCI DSS, HIPAA, FERPA, etc.)
Expert knowledge of various platforms (Windows, Linux, Mac, Android, iOS, etc.), securing Microsoft technologies (Windows, SQL, IIS, AD) and Linux technologies (CentOS, Apache, MySQL)
Expertise in using security tools such as Qualys/Nessus, IBM Appscan, nmap, Wireshark, Metasploit, etc
Experience in log parsing tools such as grep, awk, sed, regex and Splunk
Advanced experience in incident response and digital forensics including reporting
Expert knowledge of forensic processes, standards and tools such as FTK, Volatility, BackTrack, Kali Linux, etc
Knowledge of networking technology (WAN/LAN, TCP/IP, OSI model, etc.) and public-key infrastructure (PKI)

130

Director, Information Services Unit Resume Examples & Samples

Bachelor's degree in related area and 10 years relevant experience and / or equivalent experience / training
Typically 4-10 years of experience managing an information technology organization and/or product management role
Extensive or advanced knowledge of subject area sufficient for strategic planning, technology assessment and direction
Requires an in-depth knowledge of the applications programming development function and a broad knowledge of the IT organization. Specific areas include the following
Software Development Lifecycle
Salesforce.com and force.com
Database Technology (Relational, NoSQL, Big Data)
Analytics and Statistics
Middleware/Enterprise Service Bus
Software Quality Assurance
Web Application Development
Mobile Application Development
Web and social media
Agile Software Development
User experience development and design processes
Lean business process methodology
Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software
Extensive experience managing technical staff
Experienced in leading change management activities and managing their impact across multiple units or departments
Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies
Requires the ability to gather, organize, and analyze data in the completion of diverse functional assignments
Uses and applies advanced Information Technology principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems
Excellent oral and written communication skills, including the ability to effectively present technical topics to large groups with potentially varied levels of technical sophistication
Excellent collaboration skills, with ability to partner with resources within and outside of UCSF to implement cutting-edge projects
Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within a large and complex technical environment
Ability to develop excellent rapport with C-level executives (including Vice Chancellors, Deans), Vince-Deans, principal investigators, faculty directors, and managers
Demonstrated deep expertise in IT management, change management, leadership, staff development, and product development
Master’s Degree in Business Administration or Information Technology

131

Analyst, Risk Information Services Resume Examples & Samples

Own the timely and accurate delivery of operational risk reports
Train Analysts on various reports; manage complex adhoc queries
Strong analysis skills; ability to efficiently interrogate, manipulate, analyze and validate large volumes of data with the aim of delivering meaningful management information and valuable insights into key operational risk drivers and their impact on the Group

132

ITM Information Services P Resume Examples & Samples

Teach one or two 4-hour course(s) per semester
Modify existing course syllabus with input from the department course coordinator
Provide meeting time for students
Manage online course system for the course (Blackboard) to supplement classroom instructor
A minimum of a Master's Degree and at least 18 credit hours in management information systems, computer science, systems engineering, or a related field for undergraduate courses
A doctorate is required for graduate courses
Professional experience with information systems management or development plus previous teaching experience is highly preferred
Experience with Microsoft Office (Excel, PowerPoint & Access)
Experience with or willingness to learn Enterprise Systems such as SAP for use in the classroom is highly desired
Managerial experience dealing with information systems is required for graduate courses
Demonstrated continuous self-improvement by actively pursuing discipline-related continuing education, professional development, or active participation with professional or academic organizations

133

Information Services Manager Resume Examples & Samples

The Information Services Manager position will lead ongoing development and support efforts in partnership with the Human Resources and Corporate Services Organizations
Oversees and manages the analysis, design, and installation of information systems and computing technology infrastructure to contribute to the efficient and effective achievement of business objectives
Integration coordination and management will be critical as this individual will be leading the contracting, development and support activities associated with SAAS solution offerings
Communicates regularly with Business Partners,
IT systems leadership, Steering Committees and other stakeholders to ensure functionality meets or exceeds needs and to develop ongoing strategic & project plans
Builds and maintains effective relationships with customers and suppliers. Exhibits effective technical/business skills and understanding to conceptually discuss the technologies processes required to meet customer business requirements
Creates a tactical plan that reflects customer needs and I/ S’s ability to meet them. Participates in the development and maintenance of unit, area, division, and (where applicable) customer plans. Tracks executions, forecasts, balances, and adjusts operating work plans. Anticipates problems and opportunities while operating the planning process successfully modify plans to accommodate changes, and document/correct problems. Accommodates unplanned circumstances while maintaining focus on tactical/strategic objectives. Searches for and recommends suggestions for expense reduction within their Team, Area and Division

134

Senior Analyst, Risk Information Services Resume Examples & Samples

Bring efficiency to existing credit risk reports which covers retail and wholesale banking; deliver high quality input and analysis into Board and senior management level Credit Risk Reporting
Ensure reports provide insightful analysis and commentary on key portfolio and MI trends; be accountable for work load and high quality output; raise and drive issues related to deadlines, data quality and strategic system limitations efficiently and independently
Ensure timelines and expectations are regularly communicated to report recipients; ensure analysts are engaging effectively with Credit teams to ensure significant improvement to the analysis and related commentary/information shown
Relate and understand Risk figures with various products like FX, Derivatives, Lending, cards, Current accounts and all other banking products; create and maintain documentation for processes
Graduate/PG in Finance, Engineering or Science with at least years experience in banking/financial services; CFA, FRM - Level 1 (preferred)
Strong understanding of credit risk metrics such as PD, LGD, EL and RWA; strong credit analytical skills; knowledge of credit risk principles and credit risk management and mitigation
Good understanding of risks associated with current macroeconomic environment; strong interpersonal skills with the ability to liaise and interact with several different levels of management
Efficient in the use of all MS office products; especially Excel; knowledge of SAS, Business Objects will be extra advantage

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