Device Administrator Resume Samples

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AZ
A Zemlak
Autumn
Zemlak
161 Celia Prairie
New York
NY
+1 (555) 590 9351
161 Celia Prairie
New York
NY
Phone
p +1 (555) 590 9351
Experience Experience
Detroit, MI
Device Administrator
Detroit, MI
Rolfson-Schaden
Detroit, MI
Device Administrator
  • Performs hardware and software maintenance, such as upgrades, moving systems, and documenting changes
  • Supports a broad range of devices including scanners, monitors, various telecommunications systems and smart room technology
  • Leverages internal and external resources and tools to deliver problem identification and resolution
  • Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, telecom and network systems
  • Delivers client satisfaction through high levels of support and issue resolution
  • Installs, configures, and upgrades end-user desktop and laptop software
  • Serves as the onsite point of contact for issue resolution and triage for supported technologies
Houston, TX
Mobile Device Administrator
Houston, TX
Kunde-Fritsch
Houston, TX
Mobile Device Administrator
  • Adhering and enforcing existing security and software deployment policies and best practices
  • Providing advanced troubleshooting and application problem solving related to the use of Mobile Devices
  • Maintenance and communication of existing, new, and evolving mobility practices, knowledgebase articles and documentation
  • Provides onsite support to the local area’s for troubleshooting and testing new IOS
  • Identifying and implementing process improvements
  • Administering and maintaining the AirWatch Installation and configuration
  • Testing and evaluation of various new mobile devices against enterprise email and MDM systems
present
New York, NY
End User Device Administrator
New York, NY
Rutherford LLC
present
New York, NY
End User Device Administrator
present
  • Performs telecom moves, adds and changes (MAC work) for end users
  • Follows Cerner policies, upholds professional standards, and performs all work in a manner respectful of others
  • Assist in projects and work efforts as assigned
  • Works in accordance with corporate and organizational security policies and procedures
  • Performs hardware and software maintenance, such as upgrades, virus scans, moving systems, and documenting changes
  • Performs telecom moves, adds and changes for end users
  • Identify, correct or escalate problems related to various types of phones, network, security and A/V systems
Education Education
Bachelor’s Degree in Creativity
Bachelor’s Degree in Creativity
Illinois State University
Bachelor’s Degree in Creativity
Skills Skills
  • Ability to document issues and resolutions using excellent written communication skills, use excellent verbal skills to communicate effectively with other employees and maintain positive working relationships; use logical reasoning; follow basic instructions, remain cheerful and calm when dealing with customers on the phone or in person
  • Some ability to: document procedures used in computer programs; some ability to organize and plan work effectively; some ability to analyze information technology problems in a logical fashion; some ability to read and comprehend technical material
  • Demonstrated ability to troubleshoot basic workstation network connectivity issues (DHCP, DNS, Subnet, Gateway)
  • Ability to learn and apply new skills and concepts quickly
  • Ability to troubleshoot devices and communicate effectively with end users for prolonged period
  • Ability to work on, prioritize and actively own multiple projects simultaneously
  • Good communication skills, both written and verbal
  • Demonstrated ability to work independently or within a team environment
  • Demonstrated ability to troubleshoot configuration issues, resolve spyware/virus/malware problems, repair registry issues and resolve OS patching problems
  • Attention to detail
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7 Device Administrator resume templates

1

Mobile Device Administrator Resume Examples & Samples

  • Administration of Mobile Device Management (MDM) systems and other mobile infrastructure systems (Airwatch, BES5, BES10, EIS, ACC, EAS)
  • Serves as the key technical contact between IT analysts and the Messaging Mobility team for MDM
  • Maintenance and communication of existing, new, and evolving mobility practices, knowledgebase articles and documentation
  • Operational support for general rollout of MDM management system
  • Distribution of enterprise applications for various device platforms
  • Ensures mobile implementations are in line with privacy, legal, security policies, and corporate standards
  • Testing and evaluation of various new mobile devices against enterprise email and MDM systems
  • Microsoft Exchange & Active Directory administration and support
  • Identifying and implementing process improvements
  • Plans and coordinates maintenance and upgrades of MDM and other mobile infrastructure systems
  • Resolves escalations from the IT Service Desk and other IT support teams
  • Keeps abreast of mobile and messaging technologies and enhancements
  • Bachelor's Degree in Computer Science, Computer Engineering, MIS, or equivalent experience
  • 5 years of progressive experience working in a medium to large IT environment
  • 2 years’ experience with technical troubleshooting and hands-on experience with iOS, Android, Windows, and Blackberry mobile devices in an enterprise setting
  • 2 years’ experience with a MDM tool. (Experience with AirWatch is preferred)
  • Knowledge and experience with management of BYOD/employee-owned devices and technologies
  • Strong knowledge in Blackberry Enterprise Server 5 and 10
  • Strong knowledge in Microsoft Exchange, Exchange ActiveSync, and Active Directory management
  • Exceptional writing skills, including documenting solution architectures, support information
  • Industry recognized certifications and memberships (MCSE, MSCTS, etc...) a plus
  • Positive attitude, team work orientation
2

Mobile Device Administrator Resume Examples & Samples

  • Continually review mobile device management evolution and ensure that compliance objectives are met
  • Embrace sound understanding of lifecycle of platforms, and align upgrades and enhancements to ensure security, and utility of mobile devices
  • Provide guidance on what platform feature set matches a customers expectations or work styles
  • Team player and can work with cross functional teams to ensure stability of all supported platforms
  • Abilities to execute sound judgment in the administration of the various platforms
  • Exceed customer support expectations by providing exceptional mobile services
  • Candidate should have a working knowledge of emerging mobile device management solutions which include (but are not limited to): GOOD for Enterprise (GFE), Good Dynamics, and AirWatch for IOS devices
  • Associates Degree in Technical Field and/or job-related Certifications
  • On-the-job experience of 2-4+ years
  • Knowledge and capabilities of keeping the platforms compliant with corporate standards while working with Information Security and Risk partners
  • Abilities to work directly with Desktop Computing & Support and others cross functional teams in the maintenance of the various delivery channel platforms
  • Ability to effectively communicate with all levels of staff including customers to deliver expectations and features of the technology stacks
  • Ability to capture new technology concepts and demonstrate effective communication around them with written or verbal channels
  • Strong communications skills in both written and verbal forms and have the ability work with peer teams
3

Mobile Device Administrator Resume Examples & Samples

  • Bachelor's Degree in related field or equivalent work experience
  • 3-5 years of experience supporting, implementing and configuring mobile technologies in a diverse enterprise environment
  • Experience with Mobile Device Management solutions
  • Project Management and System Integration skills
  • Leadership and customer service skills
  • Prior experience with Air Watch
  • Knowledge of Cisco Call Manager & Unified Communications Manager, including applications such as Unity Connection, Unified Presence and/or Jabber
  • Basic knowledge and experience with Cisco routers and switches, data center infrastructure and cabling, VoIP and Wireless solutions
4

Mobile Device Administrator Resume Examples & Samples

  • 2+ years of Mobile Device Management/Administration using MobileIron (MDM)
  • 2+ years of Windows-Based Systems Administration
  • 2+ years of Production Support of Desktops/Laptops and IOS Devices
  • General Networking, and understanding of DHCP, DNS and Routing protocols a MUST
  • Prior role supporting IOS/MDM in a large Retail environment a plus
  • Performing regular schedule maintenance and tasks, including documenting procedures, DR Recovery and Planning, and enforcing the proper security roles to the environment
  • Adhering and enforcing existing security and software deployment policies and best practices
  • Providing advanced troubleshooting and application problem solving related to the use of Mobile Devices
  • 2+ years of Project Management/Time management/Task management related skills related to projects surrounding Mobile Device Deployments to Corporate users and Retail Store Locations
  • Experience with Devices that come from Apple “DEP Enabled” a must
5

Mobile Device Administrator Resume Examples & Samples

  • Determines the strategy surrounding mobile device management
  • Acts as the company’s SME surrounding mobile device technologies
  • Performs Level 2 or higher support for all mobile devices
  • Implements and maintains the mobile devices inventory
  • Manages/maintains/optimizes the Mobile Device Management (MDM) solution
  • Meets with IT staff and end-users to gather business and system requirements
  • Manages OS and application upgrades
  • Manages, tests, and provisions mobile applications, profiles, and policies
  • Assists with wireless carrier inquiries, plan changes, service support, etc
  • Investigates and implements further mobility functionalities and improvements
  • May work on other projects or assignments, as needed
  • Experience managing mobile devices for medium-large business is required
  • Experience with Mobile Device Management solutions is required
  • Expert Knowledge and ability to support IOS is required
  • Experience with managing and deploying in-house IOS apps is highly preferred
  • Experience with IOS APP development is a plus
  • IOS and or ANDROID certification is highly preferred
  • Bachelor’s degree in Computer Science, Technical related field or equivalent work experience
  • At least 3 – 5 years industry experience in an area of Information Systems
  • Experience in a Retail environment a plus
6

Atak Mobile Device Administrator Resume Examples & Samples

  • MS Windows 7 Operating System or later
  • Linux / Android OS experience
  • Microsoft Office / Outlook 2010 or later
  • Proficient in configuration and management of mobile devices, such as tablets and phones (Android)
  • Experience with Mobile Device Management (MDM) platforms for device updates, inventory, and reporting
  • DoD 8570 compliant
  • Good communications skills; shows tact, effective listening skills and follow through
  • Detail oriented and organized and can document and update processes and procedures
  • Solid troubleshooting skills to isolate and resolve application compatibility issues
  • Interested in new mobile methodologies and technologies
  • CompTIA Security + and Net + Certifications or equivalent required
7

Mobile Device Administrator Resume Examples & Samples

  • Plan, develop, install, configure, supports and optimize Mobile
  • Device Infrastructure and create security and device management policies to reduce risk for Mobile Device Infrastructure
  • Assist end users with questions, problems, and requests with their OS and other mobile connectivity needs
8

End User Device Administrator Resume Examples & Samples

  • Ensures that all phases of desktop and/or telecom support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved
  • Delivers client satisfaction through high levels of support and issue resolution
  • Accountable for communicating and working with the client to resolve key issues
  • 1 + year experience utilizing and supporting virtual environments, SCCM, Active Directory and Citrix mobile solutions a plus
  • 1+ year experience with troubleshooting Workstation on Wheels and Zebra printers
  • Ability to troubleshoot devices and communicate effectively with end users for prolonged periods
  • Must reside in, commute to or be willing to relocate to the Silver Spring, MD area
9

Device Administrator Resume Examples & Samples

  • Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, telecom and network systems
  • Supports a broad range of devices including scanners, monitors, various telecommunications systems and smart room technology
  • Leverages internal and external resources and tools to deliver problem identification and resolution
  • Performs hardware and software maintenance, such as upgrades, virus scans, moving systems, and documenting changes
  • Demonstrated capability of working independently as well as part of a team
  • Demonstrated proficiency with Microsoft Windows Desktop operating systems
  • Demonstrated ability to troubleshoot configuration issues, resolve spyware/virus/malware problems, repair registry issues and resolve OS patching problems
  • Demonstrated use of Windows command line tools to troubleshoot connectivity and login issues
  • Demonstrated ability to troubleshoot basic workstation network connectivity issues (DHCP, DNS, Subnet, Gateway)
  • Experience working with desktop imaging and encryption solutions
  • Associate’s degree or technical certifications
  • Must be able to travel up to 5%
  • Position requires being on-site at Winona Health Services in Winona, MN
  • 1+ years of experience in a healthcare environment
  • 1 year of hands-on experience supporting Personal Computers, Laptops and peripheral hardware
10

Device Administrator Resume Examples & Samples

  • Ability to relocate based on organizational needs
  • Must live in or willing to relocate to the Upstate New York area
  • Associates Degree (or equivalent work experience)
  • Experience with working on Dell Laptops and desktops
  • Experience with Apple products IE IPADS, laptops and desktops
  • Skills with Windows 7 and 8.1 and 10
11

Mobile Device Administrator Resume Examples & Samples

  • Responsible for tracking and distribution of device inventory through a 3rd party portal
  • Works with the applications team to test and troubleshoot new application releases within the Omni Channel team
  • Provides onsite support to the local area’s for troubleshooting and testing new IOS
  • Develops written policies and procedures for managing device configuration, enterprise configuration management, operation management and mobile device management technologies
  • Prioritize and execute tasks in a time-sensitive environment
12

Device Administrator Resume Examples & Samples

  • Ability to document issues and resolutions using excellent written communication skills, use excellent verbal skills to communicate effectively with other employees and maintain positive working relationships; use logical reasoning; follow basic instructions, remain cheerful and calm when dealing with customers on the phone or in person
  • Some ability to: document procedures used in computer programs; some ability to organize and plan work effectively; some ability to analyze information technology problems in a logical fashion; some ability to read and comprehend technical material
  • Must be live in or willing to relocate to the Kansas City metro area
  • Knowledge of Microsoft operating systems, file structures, file accessing techniques, and general computer capabilities
13

End User Device Administrator Resume Examples & Samples

  • Understands personal role in safeguarding corporate and client assets. Takes appropriate action to prevent and report any compromises of security within scope of role
  • Demonstrated ability to work within a team environment
  • Ability to work on a flexible schedule and overtime and/or irregular hours when needed
  • Must be live in or willing to relocate to the Montgomery, AL area
  • Associates degree or equivalent work experience
  • At least 1 year of troubleshooting experience on both software and hardware
  • IT Certifications preferred
  • Experience with end-user device support, telecommunications and healthcare environment
  • Experience with Microsoft Active Directory
14

End User Device Administrator Resume Examples & Samples

  • Demonstrated ability to work with diverse groups and difficult clients
  • Good communication skills; written and verbal
  • Shift hours
  • Bachelor's degree or equivalent experience in an information technology environment
  • Core hours are 8am-5pm but this role may requires 12 hour shifts, including nights and weekends, based upon business need
  • Must live in or be willing to relocate to the Columbia, MO area
15

End User Device Administrator Resume Examples & Samples

  • Plan, configure, test, and install end-user devices throughout all Nanticoke Health Services campuses
  • Plan, design, document and implement cleanup of telecommunication centers throughout Nanticoke Health Services
  • Identify, correct or escalate problems related to various types of phones, network, security and A/V systems
  • Coordinate replacement and return of defective wireless phones and related equipment
  • Verifies service by testing equipment, circuits, and alarms
  • Create detailed and user friendly documentation on the setup, process and troubleshooting of hardware and software related to all assigned projects and supported systems
  • Demonstrates responsibility and accountability for own professional practice. Knows and adheres to Nanticoke Health Services policies and procedures, performing in a professional and ethical manner at all times
  • Other responsibilities as assigned
  • Actively pursuing a B.S. Degree in a technical field (information technology, cyber security, networking) from an accredited 4-year College
  • Minimum cumulative 2.8GPA (on a 4.0 scale)
  • Ability to start work on or about 16 May 2016 and completing the internship on or about 19 August 2016
  • Desktop computer installation and repair, basic computer networking skills, Microsoft Windows and Microsoft Office applications
16

Mobile Device Administrator Resume Examples & Samples

  • Knowledge of Apple devices
  • Understanding of iOS and Apple store
  • Excellent interpersonal/public relations skills
  • Ability to analyze data as needed
  • Good presentation skills and written communication
  • Knowledge of sales and different departments within Swire Coca-Cola
  • Detail oriented and highly motivated
17

Device Administrator Resume Examples & Samples

  • Performs telecom moves for end users
  • Performs hardware and software maintenance, such as upgrades, moving systems, and documenting changes
  • Must be live in or willing to relocate to the Springfield, MO area
18

Device Administrator Resume Examples & Samples

  • Professional client relationship skills
  • Demonstrated ability to work independently or within a team environment
  • Ability to troubleshoot devices and communicate effectively with end users for prolonged period
  • 1+ year of experience with Microsoft solutions (Office suite and operating systems)
  • Must reside in, commute to or be willing to relocate to the Lowell, MA area
  • Experience utilizing and supporting virtual environments, SCCM, Active Directory and Citrix mobile solutions a plus
19

End User Device Administrator Resume Examples & Samples

  • Provides technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and network systems
  • Supports a broad range of devices including scanners, monitors, and various end user devices
  • Working with other infrastructure teams such as application, network, and security, as well as 3rd Party vendors to provide full troubleshooting coverage for various user issues
  • Must live in or be willing to relocate to the Naples, FL area
  • Experience with end-user device support, telecommunications and troubleshooting in a healthcare environment
  • A+ Certification, Experience with iOS and iPad configurations
  • Interest in Healthcare IT
20

Mobile Device Administrator Resume Examples & Samples

  • Installation/Configuration/Administration of Mobile Device Applications
  • Experience with other MDM solutions (BlackBerry Enterprise Server, Good For Enterprise, AirWatch)
  • Experience with Apple Deployment Programs – Device Enrolment Program (DEP)
  • High level understanding of mobility terminology/ and technology
21

End User Device Administrator Resume Examples & Samples

  • Support and maintain Desktop and peripheral equipment for the healthcare institution
  • Deploy, fix and support PC, Laptops, Tablets, Wireless Devices, Printers, and various other IT related devices
  • Research and provide sound technical solutions and recommendations to meet the healthcare’s business needs
  • Follow set procedures to replace /or place appropriate service calls to have equipment repaired or software issues resolved
  • Fix configuration problems, missing icons, spyware/virus/malware issues, registry problems, OS patching problems
  • Use applications such as Dameware, RDP, Citrix and terminal services to remotely connect to Windows desktops
  • Use Windows command line tools to troubleshoot connectivity and login issues
  • Appropriately escalate unresolvable issues to 3rd level remote or on site
  • Diagnose problems with applications and clients running locally on desktop (such as office productivity), and network connectivity problems to applications, shares, or Internet-based resources for the device
  • Add/remove programs from install shares, and repair malfunctioning apps or modules
  • Resolve problems with Microsoft Office, and other industry standard productivity tools
  • Support the Networking and Server team as needed
  • Assist in projects and work efforts as assigned
  • Track/update problems, requests and projects in Helpdesk software
  • Participate in Cerner technology calls
  • Microsoft Windows Desktop operating systems knowledge
  • Application problem solving or system failures knowledge
  • Hardware/peripheral knowledge with ability to troubleshoot and resolve problems
  • A positive attitude and a sense of urgency; self-motivated
  • Ability to secure and encrypt mobile devices
  • Ability to develop/provide input to all required project documentation
  • Excellent and demonstrated customer service and communication skills
  • Proficiency in problem solving, strong interpersonal, time management
  • Ability to perform on-call duties in a rotation
  • Ability to lift up to 50lbs
  • Ability to travel between sites within approximately 25 mile radius from the main location
  • Must reside in or be willing to relocate to the Weirton, WV area
  • Associate’s Degree or equivalent experience with certifications
  • 2 years of hands-on experience supporting Personal Computers, Laptops and peripheral hardware in large network environment
22

Mobile Device Administrator Resume Examples & Samples

  • 3+ years Proven experience pushing applications and support using AirWatch Console
  • Plan, develop, install, configure, supports and optimize Mobile Device Infrastructure
  • Implement and create security and device management policies to reduce risk for Mobile Device Infrastructure
  • Assist end users with questions, problems, and requests with their OS and other mobile connectivity needs
  • Reports on status of development, quality, operations and system performance
  • Perform daily monitoring reports for mobility systems
  • Collaborates with project team and on structuring Global Mobile Device Support
  • Assist with review of Risk Assessments for new or existing systems and workflow in the Mobile Device environment
  • Participate in Mobile Device Management program, including system administrative tasks, workflow implementation, and system support
  • Complete Special MDM Projects as assigned
  • Conduct App Signing/App Testing/App Assignment for Enterprise MDM Environment
  • Create / Update Support Documentation and Procedures and provide training to customers
  • Manage Certificate / Device Enrollment / Volume Purchase Program portal
23

Mobile Device Administrator Resume Examples & Samples

  • End user support and consultation
  • Managing special projects; ex: deployment of 800 tablet devices
  • Continuous process improvement; ex: cost savings analyses
  • Staying abreast of technology changes within the mobile workspace
  • Provide 3rd level troubleshooting for mobile users and devices. Escalate issues to vendors as needed
  • Create instructions for 1st/2nd level support teams
  • Test new application features and provide feedback to global team. Manage any merger or acquisition requirements in the MDM