Capacity Planning Resume Samples

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LP
L Prosacco
Liana
Prosacco
4627 Cristian Harbor
Dallas
TX
4627 Cristian Harbor
Dallas
TX
Experience Experience
07/2015 – present
Philadelphia, PA
Program Manager, Capacity Planning
Philadelphia, PA
Program Manager, Capacity Planning
07/2015 – present
Philadelphia, PA
Program Manager, Capacity Planning
07/2015 – present
  • Improve quality of reporting and work to streamline various data sources to drive consistent reporting
  • Utilize existing tools and help to drive development of tool improvements
  • Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations
  • Promote process improvement and standardization of processes across all sites in the network
  • Lead Projects to improve planning efficiency and support worldwide network of business units, and operational centers
  • Communicate and explain the capacity plan by using models to communicate recommendations to senior management
  • Coordinate the establishment of corporate goals and ensure progress is accurately tracked
11/2010 – 06/2015
Phoenix, AZ
Capacity Planning Manager
Phoenix, AZ
Capacity Planning Manager
11/2010 – 06/2015
Phoenix, AZ
Capacity Planning Manager
11/2010 – 06/2015
  • Managing the development and use of capacity planning systems including process development and execution
  • Providing production capacity analytical/due diligence support to the KNA organization and Business Unit leadership
  • Supporting the ideation of capacity projects across KNA Supply Chain and Business Units
  • Modeling the supply chain and conducting long range 1-5 year capacity analysis for the respective product networks
  • Lead Capacity Planning meetings with the market leadership teams
  • Manage area(s), or team(s) of HP employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility
  • Prepares activity and progress reports regarding the Capacity Planning function
06/2005 – 09/2010
Chicago, IL
Engineer, Capacity Planning
Chicago, IL
Engineer, Capacity Planning
06/2005 – 09/2010
Chicago, IL
Engineer, Capacity Planning
06/2005 – 09/2010
  • Ideal candidate will have worked2 or more years on database development, data querying and data mining environment
  • With respect to CBH carrier forecasts, carrier specified tower upgrades will be turned into network models to show network impacts as the forecast grows
  • Assist in creating dashboards to monitor utilization behavior and changes in product/service distribution across the Comcast network
  • Create dashboards to monitor utilization behavior and changes in product/service distribution across the Comcast network
  • Knowledge of networking protocols and technologies, such as IP, TCP, Multicast, etc
  • Assist in Creating and delivering scheduled capacity reports and automate processes for sustained reports
  • Create and deliver scheduled capacity reports and automate processes for sustained reports
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
DePaul University
Bachelor’s Degree in Engineering
Skills Skills
  • Demonstrates detailed knowledge of support solutions
  • Basic SQL and database knowledge is
  • Familiar with the full HPS portfolio of offerings, with detailed knowledge of services which are delivered out of their organization
  • Demonstrate management capability
  • Ability to lead project teams
  • Demonstrates thorough knowledge of industry drivers relating to TCE
  • Accountable for the design and delivery of the capacity planning function
  • Demonstrate administrative or operations knowledge
  • Demonstrate business, technical or functional knowledge at the mastery level
  • Demonstrate some in-depth knowledge of corporate organization and policies
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1

Manager Capacity Planning Africa Operations Resume Examples & Samples

  • Influence the Africa Operations strategy by staying abreast of trends in capacity utilisation and ensure that Africa Operations is well positioned to provide a competitive service
  • Translate the Capacity and Infrastructure Strategy into manageable focus areas
  • Display a sound understanding of infrastructure landscape surrounding Operations activities and identify how these would impact on existing and or planned transformation initiatives
  • Contribute to the overall Transitions Control Framework (TCF) of Barclays Group to ensure alignment of location strategy and submit relevant feedback to Group on progress
  • Drive sustainable cost and processing efficiencies through continuous innovation, industry benchmarking and alignment to best practices
  • Proactively manage changes in the environment and ensure the effective implementation and stabilisation of changes in the business unit
  • Establish appropriate governance structures to facilitate decision making, strategic risk management and performance tracking
  • Prepare short-, medium- and long term Capacity Plans with inputs from Strategy, Operations and relevant Support functions (Finance, CRES, IT, WFM)
  • Perform capacity related data consolidation and modelling to ensure that infrastructure built is used in the most optimum manner to generate revenue and improve occupancy
  • Capture trends, opportunities and suggestions in seat utilization, in a graphical presentation
  • Proposing solutions to opportunities in utilization of resources every month
  • Manage new designs and changes to current physical infrastructure elements
  • Implement governance structures and stakeholder frameworks to ensure effective customer management and engagement is enforced for Capacity Management
  • Create Standard Operating Procedures for Capacity Planning and obtaining a sign off for the same from Functional Heads
  • Ensure Capacity Planning is updated regularly whenever resources are moved around within departments so as to avoid incorrect reporting of capacity utilization and allocation figures; create check mechanism for the same
  • Perform due diligence on new capacity demand and present to the Africa Operations Manco for approval
  • Establish appropriate capacity/pipeline committee and ensure meetings are held per plan and decisions taken are executed in a timely manner
  • Effectively communicate and educate internal and external stakeholders on a common understanding on capacity requirements and objectives
  • Manage the reporting requirements to meet local and global operations expectations
  • Optimising resources by ensuring cost savings are achieved in relation to the overall Africa Operations footprint strategy
  • Develop and submit proposals and business cases to Councils on reducing cost through new Capacity initiatives
  • Manage Capacity Budgets where necessary to ensure that new and upgraded Capacities maximise the use of the available and capacity plans accurate reflect expected future capacity requirements
  • Bachelor of Commerce (NQF level 6), or related qualification
  • 6 years experience in technical/planning/commercial environment
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and MS Visio
  • No criminal record
2

Manager, Capacity Planning & Optimization Resume Examples & Samples

  • Lead an overall CPO team of 5-7 individuals responsible for forecasting and analytics to support CPO business solutions for RBC’s internal partners
  • Manage relationship with external vendor to provide strong workforce management capabilities supporting business priorities and coach to provide a better end user experience
  • Partner with business stake holders to deliver effective staffing and scheduling strategy for all lines of business, which include optimizing resource planning to deliver a superior client experience and improve efficiencies
  • Proactively provide recommendations for improvement, including recruiting requirements, long term planning, scheduling and bidding strategies and staffing strategies to ensure maximum effectiveness and efficiency
  • Provide transparency from agent level to SVP level in all areas where CPO Capabilities are employed
  • Develop proposals and recommendations for Senior Leaders and Executives that identify and profile high impact strategies, opportunities and action plans to maximize productivity and efficiencies
  • Manage/develop performance of direct reports including coaching and performance reviews
  • Communicate and reinforce to employees the key messages relating to organizational values, key behaviours, objectives, strategies and implementation plans
  • Responsible for actively participate and lead changes to introduce the new standardized processes
  • Works in a strategic consultative capacity providing coaching, advice and counsel to LOB stakeholders/partners balancing business need/solutions with influencing an integrated approach to program implementation to deliver on operations simplification strategy
  • Partner with EPM and other enablers to highlight opportunities within the centers and put solutions in place to ensure that each center is as successful as possible
  • Effectively communicate and build rapport with team members, stakeholders and 3rd party vendors to gain maximum cooperation and buy in to solutions. * Excellent organization skills with ability to manage multiple and changing priorities
  • Minimum BA/BS
  • 5+ years related experience
  • Business acumen and strategic thinking/mindset – Critical thinker
  • Extremely proficient with MS Office programs (Power Point, Excel, Outlook, and Word)
  • Excellent analytical skills - ability to creatively problem solve real world business problems and communicate complex analytical solutions in user friendly language
  • Bias for action leading analytics against tight timelines and in a fast-paced, dynamic and changing operations environment
  • Attention to detail and strong time management and project planning skills
  • Strong listening and negotiating skills (conflict resolution and negotiation)
  • Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills
  • Experience with large-scale organizational change
  • Identifies and respects diverse frames of reference
  • Understanding knowledge of workforce management systems and processes
  • Ability to communicate/correspond with Senior Management and Executives
  • Relationship skills
  • Demonstrates strong Teamwork and Cooperation skills
  • LI-RP
3

Rohq-cti-capacity Planning Senior Analyst Resume Examples & Samples

  • Perform Capacity Management related activities on the Network and Wireless products for the Asia Pacific Technology region
  • To support the solution and technology that improves the service quality and resource utilization for the supported products
  • Perform resource utilization data collection, process and generate resource usage, perform trend analysis, tuning and optimization
  • Responsible for capacity utilization data collection, reports generation and analysis
  • Responsible for system performance analysis and tuning recommendation
  • Participate in problem analysis on the capacity and performance related incident
  • Work on the activities that optimize the system resources usage
  • Correlate business volume and driver metrics to the resource utilization
  • Work with business to translate user requirements into resource requirement and projection
  • Generate resource utilization reports for chargeback purpose and perform usage variance analysis
  • Work with Global team to evaluate and support new solutions and technologies related to Capacity Management
  • Perform and support activities related to audit and compliance requirements
  • Ensure readiness for all Compliance requirements and Audit and Regulatory reviews, and compliance to Citi Information Technology Management (CITM) Policy and Standards
  • Provide support to Integration and Operations teams on the capacity products/solutions and technologies implementations
  • An Information Technology Engineer familiar with Large Global Network Design and Implementation techniques with Application Profiling experience to understand, determine, and recommend network infrastructure changes to support those requirements
  • Must be familiar other technology silos including servers, mainframes, SAN, NAS, data replication techniques, QoS, Video, and Voice
  • Must be able to demonstrate strong analytic and mathematical skills using industry standard toolsets
  • This position will require strong personal communication and influencing skills across large global audiences
  • This job is for self-started, motivated individuals capable of managing across multiple domains
  • College Degree, equivalent Technical Institute Program, or Industry Recognized Certification such as CCNA, CCNP, etc
  • Strong Interpersonal Relationship and Communication Skills
  • Strong Analytical and Mathematical Skills
  • Strong Excel Pivot table, database report manipulation, graphing and presentation skills
4

Capacity Planning Forecasting Analyst Resume Examples & Samples

  • Work with the capacity planning director in building and maintaining highly advanced capacity plans for the Individual Client Solutions team
  • Partner with ICS business leads to prioritize capacity planning needs, obtain thorough understanding of current capacity plans, identify gaps and opportunities for improvement
  • Enhance existing capacity plans and maintain as needed
  • Build new capacity plans for business including case manager model, phone and case manager hybrid model
  • Work with key business partners to analyze existing trends, update capacity forecasts, and develop models to forecast and track impacts of business initiatives
  • Extremely detail oriented. Superior analytical skills and ability to interpret and leverage data to provide insights that can influence business decisions
  • Extremely advanced knowledge of Microsoft excel, Microsoft access
  • Ability to work independently and ability to partner with key stakeholders to gather / validate information
  • Experience forecasting resource needs or creating capacity plans in a business environment comparable to front office / back office / middle office operations
  • Proven ability in interacting and working with Sr. Management and key business partners
  • Advanced experience utilizing Work Force management software/applications , i.e., Aspects (TCS), IEX, Blue Pumpkin. Genesys Work Force Management experiences a plus. Advanced experience using supportive analytical applications; Minitab, etc
  • Working knowledge of Seibel environment with ability to extract and analyze data
5

Capacity Planning Manager Resume Examples & Samples

  • Develops and manages processes to ensure an effective capacity management program is in place and working as designed
  • Accountable for the design and delivery of the capacity planning function
  • Accountable for developing a demand management process to ensure that capacity needs are gathered in advance, allowing for smoother procurement cycles and budgetary planning
  • Accountable for developing a performance management service to measure and predict system performance – both real-time troubleshooting and trends – and make recommendations accordingly
  • Establish and maintain departmental processes and procedures
  • Manage team in developing custom solutions where appropriate/required in support of AGT operational teams and business units
  • Provide direction for the creation of complex queries and reports that provide timely information on capacity and performance of distributed systems. Direct the team in accomplishing scheduled tasks, and recurring operations carried out on a regular basis to establish trending information
  • Analyze key capacity and performance data, and make recommendations based upon the analysis
  • Interacts regularly with internal (AGT) and external (business unit) customers, and has a strong knowledge of business operations. Establish strong working relationships
  • Accountable to support AGT processes and strategies such as billing and charge-back. Develops and maintains processes, procedures, and/or systems to support these processes if and where necessary
  • Self-directed. Provides leadership on Capacity Planning team initiatives and projects
  • Prepares activity and progress reports regarding the Capacity Planning function
  • Conducts performance reviews as required
  • Responsible for providing input into the operational budget for the Capacity Planning team
  • Three or more years of IT management experience
  • Five or more years of capacity planning experience required
  • Educated to degree standard or equivalent experience using identified skills
  • Strong interpersonal skills and customer-service orientation
  • Strong knowledge of distributed systems and SAN and NAS storage systems
  • Strong knowledge of databases and relational database concepts
  • Strong decision making capabilities
  • Ability to ensure customer needs are met through technical solutions, processes and procedures
  • Ability to effectively make oral and written reports and presentations
  • Ability to work well with others, as well as independently. Attention to detail
  • Working knowledge of “cloud” concepts and technologies; specifically with respect to capacity management for elastic demand
  • ITIL and capacity planning industry-standard certifications
  • Strong PC-based and software skills; strong SQL and other 4GL reporting or query languages; able to learn new skills and tools quickly
  • Knowledge of ETL tools
  • System modeling skills a plus
  • This position is also incentive bonus eligible
6

Capacity Planning Resume Examples & Samples

  • Bachelor Degree in Industrial Engineering Preferred. Equivalent experience accepted
  • 3-5 years experience in manufacturing, stamping strongly preferred
  • MODAPTS certification
  • Experience in AutoCAD / Catia / Team Center a plus
7

Capacity Planning Management Resume Examples & Samples

  • Develop detailed capacity plans across critical distributed environments
  • Develop quarterly and annual capacity forecasts based on historical trends and upcoming projects
  • Define meaningful metrics and processes for testing, scaling and sizing capacity demands
  • Understanding of statistics and proficiency in mathematical analyses, especially using Excel or R
  • Knowledge of performance principles and metrics, especially for the Linux OS
  • Capable of correctly using and correlating metrics of various types from many sources
  • Experience using SQL and business intelligence tools, especially Business Objects
  • Knowledge of distributed systems and the infrastructure that enables them
  • Strong self-driven collaborator with ability to work in diverse teams as a contributing member
  • Exceptional verbal and written English communication
  • Development experience especially with programming languages C++ and Java
  • Knowledge of Linux (Unix) commands and scripting language(s)
  • Experience with or knowledge of tools such as BMC, SAS, Solarwinds, VMWare VCenter and integration of tools with ServiceNow
  • Knowledge of or experience in data science practices
8

Capacity Planning & Optimization Consultant Resume Examples & Samples

  • Responsible for partnering with all process stakeholders to enable service and sales force to execute strategies by ensuring the appropriate resources, planning and support capability are in place to facilitate first class, highly effective client experience
  • Responsible for achieving global service targets through proactive management of a multi-site and multi-skilled environment. Monitors and identifies business trends and progress of key performance indicators ensuring material findings are shared with all stakeholders as needed
  • Responsible for developing and maintaining strong working relationships with process stakeholders ensuring collaboration, professionalism and cooperation against timelines and budget. Coaches, educates and develops tools and management processes to assist process owners to implement change initiative and to manage their business on going
  • Accountable for leading the escalation process for all capacity, forecasting, scheduling, site and global support related processes ensuring equal participation from all stakeholders including iGATE
  • Provides ongoing advice and counsel for forecasting, resource planning efficiency and effectiveness, operational risk related issues/concerns and client care opportunities
  • Collaborates with iGATE and local partners on any scheduling and/or intra-day process/issue resolution to achieve service targets and manage any unplanned events to meet/exceed site and global service targets. Has authority to make decisions or resolving tactical issues impacting service targets and/or client experience at source
  • Acts independently as a liaison between local Management, Capacity Plannning & Optimization (CPO) management and iGATE to ensure an on-going knowledge transfer of achievement of service goals is shared with all process stakeholders in a timely manner
  • In collaboration with iGATE assists in identification of areas of improvement to better manage the centers performance (i.e. high absenteeism trends in Line of Business (LOB), Center, etc)
  • Proactively identifies innovative opportunities to enhance client experience and business/process efficiency and effectiveness. Understands full impact of end to end WFM planning and intra-day monitoring processes and balances converging forces of resource optimization needs and local business unit goals
  • Proven Workforce Management (WFM) background coupled with a client first orientation aligned to strategic client and employee value propositions
  • Strong and demonstrated Facilitation and Problem Management capabilities
  • Ability to work closely with External Service Partners (Vendors)
  • Strong technical knowledge of WFM source systems e.g. Aspect, Symposium, eWFM etc
  • Strong knowledge of WFM processes and procedures to facilitate liaison with business partners
  • Should have deep understanding of Excel and Access skill
9

Capacity Planning & Forecasting Resume Examples & Samples

  • Understanding of statistics and proficiency in mathematical analyses, especially using Excel, R or Python
  • Proficient in data analysis and problem solving
  • Shadow team members to learn about Sabre technology, workloads, data sources and tools
  • Extract and clean data from several different data sources
  • Apply mathematical analysis to historical data to find seasonal patterns
  • Present findings, conclusions and recommendations to peers and managers
  • Bonus Skills
  • Experience using scripting languages for automation, especially Perl
  • Knowledge or experience in IT performance or capacity forecasting or modeling
  • Experience performing statistical analyses using the R language, packages and tools
  • Database Analyst (SQL) (Oracle) (C#,.net)
  • Statistical Data Analysis
  • SQL, Excel, open source data analysis tools (e.g. R, Python), scripting languages (e.g. Perl)
10

Lead, Capacity Planning Resume Examples & Samples

  • Provide the business with timely and accurate forecasts for all customer contact/support channels
  • Ensure the effective management of Contact Centre scheduling that balances business efficiency and staffing flexibility to deliver optimal scheduling outcomes
  • Provide quality reporting on all key Contact Centre metrics. Work with internal and external stakeholders to deliver this
  • Management and control of work flows and processes within the capacity planning function, recommending & implementing changes as required
  • Work collaboratively with key stakeholders to identify and implement commercially viable solutions to ensure consistent KPI achievement
  • Business lead for all matters relating to contact centre telephony. This includes defining and implementing routing rules/strategies, ownership of the UBank Auto Attendant, and user management on all core contact centre systems
  • Lead, coach and mentor direct reports and colleagues
11

Engineer, Capacity Planning Resume Examples & Samples

  • Collect data for Capacity Planning's database infrastructure from different environment such as SQL, Oracle, and Hadoop
  • Deliver accurate and complete capacity reports to Platform Engineering Services and Deployment Engineering management, Corporate/Finance and Division Capacity teams per defined schedules
  • Assist in Creating and delivering scheduled capacity reports and automate processes for sustained reports
  • Assist in creating dashboards to monitor utilization behavior and changes in product/service distribution across the Comcast network
  • Work closely with the Capacity Planning Analysis team to automate repeatable processes to improve data processing and reporting efficiencies
12

Capacity Planning & Operations Analyst Resume Examples & Samples

  • Use of capacity management tools available to ensure client KPI’s are met whilst achieving business utilisation targets
  • Ability to assess demand to ensure there are sufficient open hours to meet the expected demand
  • Use of reporting systems relating to capacity management & planning
  • Analysis of volume trends within Operations and make recommendations on improvements of efficiency
  • Cover for other MI team members during times of absence
  • All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by your acts or omissions. Line Managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility
  • All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in your role/work function
  • Experience in a role that has an understanding of the capacity management process
  • An excellent understanding of the capacity management tools used (ICE, Site Manager or relevant booking processes)
  • A good understanding of using SharePoint
  • An excellent understanding of event based testing within the EMEA region
  • Self-motivating with the ability to work with initiative
  • A diplomatic negotiator with good conflict management skills
  • The ability to work to stretching targets and deadlines
  • Have a good understanding of who our customers are and provide an excellent level of customer service
  • A keen attention to detail and strong organisational skills
  • A demonstrated ability to communicate clearly and concisely with both oral and written forms
  • Ability to operate within the team concept effectively and foster a unified team spirit
  • Advanced knowledge of all MS office packages, particularly Excel
  • The ability to manipulate large amounts of data into an understandable format
13

Engineer, Capacity Planning Resume Examples & Samples

  • Create and deliver scheduled capacity reports and automate processes for sustained reports
  • Create dashboards to monitor utilization behavior and changes in product/service distribution across the Comcast network
  • Maintain historic capacity data and deliver data packages based on requirements
  • 5-7 year experience in a database development and software development role
  • Ideal candidate will have worked 5 or more years on database development, data querying and data mining environment
  • Proficiency in SQL and Python is a prerequisite. Expert in building codes based on given requirements. Proficient in building packages and automating processes
  • Strong knowledge in ETL (Extract, Transform, Load) using SSIS and Pentaho, handling large amounts of data
  • Proficient in Unix environments and Hadoop
  • Experience in End-to-End network performance
  • Proficient in Data integration, database design and administration
  • Proficient in Database backup/restore and data recovery
  • Process design and documentation is a plus
  • Experience with Lean methods and tools is preferred
  • Ideal candidate would have an understanding of cable infrastructures (i.e. CMTS, Fiber Nodes, VOD platforms etc.) and a working knowledge of IP networking infrastructures and components (routers, switches, etc.)
  • Knowledge of networking protocols and technologies, such as IP, TCP, Multicast, etc
  • Ability to know how to use library functions, understand computing problems, design patterns, and frameworks
  • Demonstrated ability to successfully communicate (verbal and written) with both team members and management
  • Ability to multi-task and work in a fast paced environment, while demonstrating the personal initiative needed to succeed in such an environment
  • Must be a detail-oriented person, and must possess solid organizational skills
  • Creative, self-motivated team player willing to take ownership of tasks assigned and new responsibilities as required
  • Punctual, regular, and consistent attendance is required
14

Engineer, Capacity Planning Resume Examples & Samples

  • Extract data using Capacity Planning's tools that define network device configuration, develop traffic models and perform analysis of capacity impacts to the as-built network. Reports will be provided to Commercial Services Engineering
  • With respect to CBH carrier forecasts, carrier specified tower upgrades will be turned into network models to show network impacts as the forecast grows
  • With respect to CBH new tower deployments, create models for specified CRANs with new tower traffic flows over existing routers. Reports will be generated that show the impact of the additional traffic over existing traffic
  • With respect to ENS multicast deployment, create a model of the existing customer network including CRAN devices that may be impacted. Include in the preliminary model, existing link utilization. Develop new multicast flows across the CRAN model and report on the impact of those flows
  • Ensuring that all CRAN devices are available for modeling. Review missing neighbors and ensuring appropriate network devices are included collection processes
  • Ad hoc modeling efforts in support of capacity planning needs
  • 1-5 years' experience in a capacity planning, network engineering or network operations role
  • Ideal candidate will have worked one or more years in a voice/video/data environment
  • Knowledge of SQL of plus
  • Ideal candidate will have an understanding of network engineering and a working knowledge of IP networking infrastructures and components (routers, switches, etc.)
  • Must be a detail-oriented person and possess solid organization skills
  • Scripting / automation skills considered a plus
  • Some travel may be required
15

Senior Analyst Call Centre Capacity Planning Resume Examples & Samples

  • Proactively strive to provide recommendations and strategies to reduce and mitigate customer abandonment rates through long term planning
  • Lead the CCC’s long term resource planning both efficiently and effectively
  • Leverage contact volume and average handling time (AHT) forecasts to allocate FTE requirements by skill and location
  • Improve cost efficiency by maximizing the use of low cost labour markets
  • Coordinate with Staffing and Recruitment (Shared Services), Facilitation, Site Leadership Teams and Scheduling to streamline the on-boarding of new staff
  • Create modeling tools to calculate the impact of long term resource plans. Provide instructions regarding percentage-based routing to Contact Centre Technologies and vendors (Allstream)
  • Forecast attrition based on historical data and provide insight regarding trends
  • Calculate, analyze and provide recommendations pertaining to cost per call models
  • Promote operational effectiveness and positive customer experience through effective negotiation / communications with various business lines. This will often involve managing conflicting priorities
  • Collaborate with CCC Projects to determine the impact of proposed initiatives to CCC strategy. Identify and recommend implementation solutions
  • Prepare cost / benefit analyses for new projects and initiatives
  • Assess hours of operation, expected contact volumes, AHT, language requirements and validate assumptions provided by the business line
  • Research and provide estimates for training, real estate and workstation costs
  • Create and maintain staffing simulators and complex models to estimate Agent requirements for new products and initiatives. This will often involve finding creative solutions to address situations that have never occurred in the past
  • Recommend CCC implementation strategies for all new initiatives including site selection, staffing model (generalist vs specialist), technology requirements, etc
  • Post measure cost saving initiatives and report on stated vs achieved benefits. Clearly demonstrate ROI and orchestrate the return of excess resources to Finance
  • Foster an environment of continuous improvement and encourage Analysts to identify process improvements / new ideas to adopt best practices
  • Contact center background with experience in workforce management tools is considered an asset
  • Strong technical aptitude and experience working with reporting software and tools
  • Strong supervisory, organizational and project management skills with a proven ability to redesign and implement new procedures, processes and strategies
  • Exposure to strategic planning developing forward thinking plans to improve performance
16

Capacity Planning & Performance Engineer Resume Examples & Samples

  • Write monitoring plans. Define all analysis/planning inputs, monitoring tools to use, (e.g., workload forecasts, hardware utilization trends, monitoring tools required, outputs planned from monitoring)
  • Monitor during tests. Collect performance data. Create and maintain historical databases of performance data from testing efforts and production processing. Create reports analyzing performance data and make recommendations based on the results
  • Develop application flow modules based off performance monitoring data
  • Develop Timeframes and Resource Usage reports
  • Collaborate in an Integrated Project Team environment with other project groups
  • Participate in customer/project meetings
  • Generate status updates and reports as necessary
  • A Bachelor’s Degree in Computer Science, Information Technology or Mathematics or related field, and 9 years of directly related experience or 13 years of experience in lieu of degree
  • Experience with performance testing and assessment methodologies and best practices
  • Experience with large scale code translation from Assembler to a higher level language
  • Knowledge of common application infrastructure components
  • Working knowledge of database technologies (z/OS DB2, MS Access, SQL analysis and tuning)
  • Working knowledge of mainframe technologies (z/OS, SMF, WLM, zLinux, MVS, CICS)
  • Needs to be able to evaluate DB2 SQL for performance
  • Needs to be able to evaluate DB2 database-related performance issues
  • Needs to be able to evaluate jobs, DB2 threads, started tasks for performance and capacity issues
  • Requires ability to obtain a Moderate Risk Background Investigation (MBI) security clearance; must be either a U.S. Citizen or possess a minimum 3 years of residency as a Lawful Permanent Resident (LPR) in the U.S
  • Experience with FTP, MQ, Control-M or other scheduler
  • Experience with Java application development
  • Experience with Network Attached Storage (NAS)
  • Proficient knowledge of the IRS Enterprise Life Cycle and Enterprise Architecture
  • Active MBI clearance
  • Experience porting legacy tier 1 applications to zLinux platform
  • Experience porting legacy tier 1 applications to Linux X86 platform
  • Experience with performance monitoring , tuning, and scaling large scale enterprise applications on zLinux and/or Linux x86 platforms
  • Working knowledge of various real-time performance monitoring and troubleshooting tools (Application Performance Analyzer, Omegamon z/OS, Omegamon DB2, DB2 Query Monitor)
  • Working knowledge of analysis and reporting tools (SAS/MXG, SAS, REXX, MS Access and Excel, DB2 QMF, TSO ISPF, JCL, SDSF)
17

Director, Capacity Planning & Analysis Resume Examples & Samples

  • Collaborate with Sales, Marketing, Finance and Network Engineering teams to develop forecasts which reflects service demand across airlines and product portfolio for network capacity planning purposes
  • Manage the service cost models, make enhancements as required, and operate models to support the assessment of new business opportunities
  • Use real world data along with industry trends to drive analytics and develop a vision and lead in the implementation of forecasting tools, techniques and methodologies to optimize evidence based insights
  • Identify and report on industry developments and competitive intelligence
  • Support ad hoc projects and pricing analysis
18

HDE Senior Analyst Capacity Planning Resume Examples & Samples

  • 40% - Develop, Maintain and Manage capacity model for all branches, markets and teams assigned –
  • Financial Planning exp
  • Forecasting exp
  • Statistical Modeling exp
  • High Proficiency in excel, PowerPoint required
  • Proficiency in SQL, tableau preferred
  • Self-starter, independent, project oriented
19

Capacity Planning Resume Examples & Samples

  • 4+ years experience in Contact Center Workforce Management position required (WFM analyst, scheduler, etc.)
  • Demonstrated experience and success in WFM or Operations oriented projects in Contact Centers
  • Bachelor's degree and/or recognized equivalent work experience
  • Strong analytical and organization skills, including trend analysis
  • Demonstrate flexibility to adapt quickly to departmental changes and conditions
  • Experience working in a team oriented environment focused on cross training and sharing workload responsibilities
  • Ability to meet deadlines, work outside of normal schedule with little or no notice, and perform additional tasks as assigned
  • 2+ experience working with one or more workforce management systems such as EWFM, IEX strongly desired
  • Experience in a fast paced, high-pressure office envirnoment
  • Ability to occasionally lift and carry 20 lbs or less
  • Proficient with time management
  • Ability to plan, prioritize and organize effectively / detail-oriented
  • Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities
  • Self-motivated with the demonstrated ability to learn and apply new information quickly, work independently, and take initiative
  • Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers
20

Program Manager, Capacity Planning Resume Examples & Samples

  • Update, validate, and evaluate capacity models with the latest internal information to ensure accurate reporting and planning
  • Drive plan and expectations alignment across major stakeholders that include Real Estate, Business Development, and Finance
  • Coordinate the establishment of corporate goals and ensure progress is accurately tracked
  • Communicate and explain the capacity plan by using models to communicate recommendations to senior management
  • Support the capacity forecasting, budgeting, and reporting efforts for operating expense, capital, and resource allocation
  • Deliver on financial and infrastructure plans as agreed upon by management. Anticipate major changes early and ensure that plans keep up to date with business reality
  • Develop cross-functional relationships with key stakeholders to improve the integration of Datacenter Capacity Planning into the overall business planning effort
  • Undergraduate degree in statistics, business, finance, engineering, or a related field
  • 3+ years of capacity planning, production planning, operations planning, or inventory planning experience
  • Strong analytic skills and a demonstrated ability to build and manage models for business forecasting, variance analysis, and problem-solving
  • Advanced knowledge of spreadsheet tools and models
  • MBA or advanced degree in economics, statistics, operations research, mathematics or other quantitative disciplines
  • Direct experience in capacity planning
21

Manager, CS Capacity Planning Resume Examples & Samples

  • Build plans for different Customer Service centers that allow us to provide a great customer experience in an employee friendly and a cost effective manner
  • Drive the strategic direction of Amazon’s network strategy (eg. outsourcer strategy, new site requirements, geographic diversification, etc)
  • Create best capacity plan for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectiveness
  • Mitigate capacity risks by managing dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations
  • Support local site management and workflow teams to optimize staffing requirements. Manage SLA through Phone/Email routing and monitoring systems and provide recommended workflow options and directives to maintain acceptable SLA
  • Manage a team of Analysts working on network capacity execution
  • Lead Projects to improve planning efficiency and support worldwide network of business units, and operational centers
  • Identify progressive contact center tools and technology enablers that will improve operating performance and efficiency
  • Bachelor’s Degree in a quantitative field (engineering, economics, math, statistics) required
  • Post graduate degree in Business administration from top institute is highly preferred
  • 5-6 years of work experience. Experience in workflow, capacity, real time management, operations management role will be an added advantage
  • Ability to work swiftly and thoroughly in a dynamic and ambiguous environment by combining analytical rigor and judgment
  • Excellent speaking/listening/writing skills, attention to details, proactive self-starter
  • Analytics experience in Customer Service or Operations preferred
  • Workflow Planning experience strongly preferred
  • Operations Research, Capacity Planning, Forecasting, Command Center or Real Time Management experience strongly preferred
  • Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment
  • Experience with making large scale decisions for a network of sites strongly preferred
  • As this a role where key stakeholders will be spread in geography/time, the concerned individual should be motivated/flexible enough to work in Asia day/night time as per needs
22

Capacity Planning Manager Resume Examples & Samples

  • Develops and maintains an optimal 18-month capacity plan to support customer demand while balancing the trade-offs between manufacturing & sourcing costs, customer service, capital spend, taxes/duties and inventory investment
  • Works closely with internal manufacturing management and sourcing team to understand production capabilities & constraints. The seasonal business requirements dictate frequent product changes in manufacturing and therefore, constant iterative discussions with the plants to determine a feasible plan
  • Performs weekly capacity planning activities in the capacity planning system including entry and maintenance of all key capacity information and parameters for each production facility in the appropriate systems. Proactively performs data maintenance to ensure system integrity
  • Publishes 13 week to 18 month production plans to key stakeholders
  • Anticipates capacity related issues and drives resolution in advance
  • Develops ad-hoc reports using MS Excel, Power Point, and Pivot tables as needed to identify and communicate key planning issues. Prepares documents for cross-functional and executive-level meetings. These documents will be at varying levels of details and different formats depending on the audience and intended use
  • Develop inventory plans to achieve financial goals while considering competing goals of service and inventory
  • Liaison with regional stakeholders communicating manufacturing strategy and network changes
  • Monitor changes in demand signal: shipments plan, on hand FG, SS requirements, and events
  • Insure plans remain whole to approved levels of production and inventory. Provide analysis for potential deviations to plan
  • Provides key inputs to the annual operating plan commitment (OPC) and financial projection process including projected production and inventory projections
  • Lead the Pre-S&OP supply and capacity review process to support the SOP process. Partner with Businesses and Operations in the region to ensure the linkage between Demand and Supply and inventory commitments
  • Highlight potential capacity bottlenecks and develop what if scenarios to validate possible alternatives. Communicate with management about identified bottlenecks and garner support to execute recommendations
  • Participates in new product introductions to analyze impact to capacity and to provide key input for ‘where make’ decisions
  • Maintains and publishes dashboards and KPIs to monitor the quality and adherence to the capacity, production, & inventory plans
  • Recommends opportunities and alternatives in capacity planning and manufacturing that will assist in minimizing operating costs, inventory and increasing customer service
  • Drive improvements to the overall S&OP process and adoption of new tools and processes
  • Partner with IT to build business case for investments in software to simplify and improve the business results from the planning process
  • Develop and maintain an environment that fosters a high performance and learning culture within the team
  • Provide leadership and development to team including accurate and timely feedback regarding performance and operations
  • Performs other ad hoc analysis and duties as required
  • Bachelor’s degree in supply chain, engineering, math, computer science, supply chain management, or a related field. MBA degree preferred
  • 5-7 years of relevant planning experience
  • Ability to interpret data from multiple sources and evaluate impact for capacity planning
  • Understands financial drivers to model the financial impact of alternative courses of action
  • Ability to influence people at different levels of the organization and challenge them based on the data, facts and analytics, in order to achieve the best recommendation for the business
  • Must have ability to define problems, collect data, establish facts, and draw conclusions (high critical thinking skills). Should have the tenacity to provide a thorough analysis and recommendations
  • Must have ability to interpret and adjust to conflicting goals
  • Must have excellent analytical skills
  • Requires advanced Microsoft Excel, PowerPoint, and Access skills
  • Certification in APICS, CPIM or CIRM is preferred
  • Experience utilizing network strategy and optimization software (ex. LogicNet, Llamasoft, CAPS, Oracle SNO, i2/JDA Supply Chain Strategist, Adexa COP) is preferred
  • Basic SQL and database knowledge is a plus
23

Analyst / Senior Analyst, Capacity Planning Resume Examples & Samples

  • Undergraduate degree in Business, Economics, Mathematics, Engineering, or Science or equivalent experience/training
  • Significant financial modeling required
  • Database management experience preferred
  • Airline experience strongly preferred
  • Flexibility in adapting to new ideas and approaches in work methods
  • In-depth understanding of data sources used in financial forecasting and analysis strongly preferrred
  • Proficient in Microsoft Office software (Word, PowerPoint), with outstanding skills in Excel and Access
24

Capacity Planning Manager Resume Examples & Samples

  • Supporting the KNA Supply Chain capital asset investment strategies to support production capacity requirements
  • Modeling the supply chain and conducting long range 1-5 year capacity analysis for the respective product networks
  • Ensuring that long range capacity recommendations also support current budget year sales demand requirements and innovation requirements
  • Supporting the ideation of capacity projects across KNA Supply Chain and Business Units
  • Providing production capacity analytical/due diligence support to the KNA organization and Business Unit leadership
  • Collaborating with Logistics, Engineering and OEE Continuous Improvement groups to resolve and improve identified production bottlenecks and establish Equipment Design Rates on targeted production lines
  • Managing the development and use of capacity planning systems including process development and execution
  • Ensuring annual compilation of Global Plant Profiles and KNA Capacity Summaries in consistent format across all facilities. Facilitating annual review of data formats and process enhancements to these reports
  • Bachelor’s Degree with supply chain experience
  • Ability to clearly articulate complex capacity concepts to executive level audiences
  • Ability to lead and implement targeted activities
  • Proven influencing skills
25

Analyst, Capacity & Planning Resume Examples & Samples

  • Supports the maintenance of the service engagement model including forecasting, capacity planning, prioritization and escalations across business units
  • Supports execution pipeline by tracking forecasts of campaign demand and ad-hoc requests
  • Supports escalation/triage process for ad-hoc requests, change requests, or capacity adjustments requiring prioritization decisions from leadership
  • Builds, maintains & improves upon forecasting & capacity model
  • Maintains weekly and monthly partner meetings with business unit leads
  • Supports Director/VP in creation of status updates on service engagement to various levels of the organization
  • Partners with GMO Reporting team to provide monthly, quarterly and ad-hoc reporting on capacity utilization
  • Partners with cross-GMO strategy team to identify opportunities to leverage capacity more efficiently
  • Consummate project analyst with a run-it-like-you-own-it approach – ability to set the plan, conduct thorough follow-through against milestones and deliver against plans triaging as needed
  • Excellent oral and written communication skills in delivering on-target messaging across levels, managing conflict in a constructive manner,
  • Exhibits keen judgment on when to escalate issues; handles majority of issues deftly within own working team
  • Must be comfortable leading/communicating to cross-functional groups across/up/down levels
  • Strong Excel/modeling skills a plus
  • Marketing Operations, consulting or auditing background a plus
  • Bachelor degree or equivalent work experience required
26

Analyst, Quota Capacity Planning Resume Examples & Samples

  • Conduct quantitative and qualitative analyses to support coverage models, fiscal planning, GTM strategy, sales resource/investment decisions, and quota recommendations
  • Synthesize findings, storyboard & craft presentations, and communicate recommendations to senior leadership
  • Capacity planning - build sales capacity models, including TBH forecasting, for Sales Teams WW and Sales Specialists
  • Collaborate with cross-functional business partners to drive quota setting process
  • Provide in depth analytics to measure the performance of sales teams WW including quota attainment and sales productivity reporting
  • Drive monthly quota management process for new hires, reorganizations, and coverage changes
  • 2-4 years of work experience, ideally in Sales Operations, Sales Strategy, FP&A, or Sales Finance
  • B.S. in a quantitative discipline (e.g. statistics, math, operations research, engineering)
  • Power user proficiency in Google Docs and MS Suite (e.g. Sheets, Excel and Powerpoint). VBA, Access, Business Objects is a plus
  • Prior experience in project management is a plus
  • Strong communication (written and verbal), organizational, analytical and problem-solving skills, along with attention to detail
  • Ability to apply theory to a situation and dissect the issue to either support or disprove
  • Ability to multi-task while managing deadlines, perform well under pressure, work independently and as a part of a team
  • Experience with sales coverage models, quota setting, territory alignment
  • Experience designing and building complex models
  • Ability to succeed in a collaborative, start-up-paced environment
  • Good business acumen and awareness of business trends
  • Experience working with Sales Teams a plus
  • High degree of motivation, flexibility and creativity
  • Experience with Salesforce a plus
27

Infrastructure Capacity Planning & Performance Lead Engineer Resume Examples & Samples

  • Bachelor’s degree in a computer-related field (such as Computer Science or MIS), and at least seven years’ related experience, to include three years with Capacity Planning/Performance; or equivalent combination of education and experience
  • Experience leading a small team and driving results from the team
  • 5+ years’ experience with planning, designing, configuration and support of large enterprise distributed compute environments
  • 3+ years performing capacity planning, performance analysis and development/testing of data disaster recovery plans
  • 3+ years with CISCO UCS, Dell, HP or similar enterprise-class server technologies
  • 3+ years with Oracle RAC, MS SQL or similar enterprise-class database technologies
  • 3+ years with EMC, NetApp, IBM, Hitachi or similar enterprise-class SAN/NAS Storage technologies
  • Preferred base SAS skills, working knowledge of Splunk and Zenoss
  • Able to communicate clearly with peers as well as management
  • Self-driven and resourceful to achieve goals independently as well as work well in groups and collaborate effectively in storage/system design
  • Flexibility to adjust to changing requirements, schedules and priorities
  • Strong analytical, problem-solving, and conceptual skills
28

Program Manager Trms Capacity Planning Resume Examples & Samples

  • Strong background (5+ years) in project management within a Contact Center Environment
  • Proven program management skills within a Contact Center environment
  • Understanding of Contact Center Management Tools for real time adherence and workforce planning
  • Strong verbal and written communication skills are crucial, as well as the ability to think clearly, analyze quantitatively, problem-solve, and prioritize
  • Sound business judgment, project manager experience, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
  • Ability to deal with ambiguity and manage changing priorities
  • Ability to build and implement repeatable, scalable processes
  • Must have bias for action, and experience making things happen in a fast-paced environment
  • Willingness to travel (international and regional), even on short notice, to operational sites as needed
  • Bachelor's degree in related field
  • MBA or Graduate degree preferred
  • Ability to simultaneously work on tactical/urgent and strategic/longer-term priorities
  • Thorough skill knowledge of TRMS Investigations
  • Thorough knowledge of TRMS internal tools and SOPs
  • Thorough understanding of the TRMS Key Metrics
29

Senior Analyst Capacity Planning Resume Examples & Samples

  • Evaluate business issues, identify solutions to complex business problems, develop financial models to evaluate alternatives, and present such analysis and recommendation to senior management
  • Performance of various internal and external ad-hoc analyses, akin to internal consulting
  • Responsible for ad-hoc projects pertaining to network performance, commercial business planning, and other related areas
  • Frequent contact and coordination with individuals from a wide variety of departments
  • Bachelors degree required, MBA or equivalent work experience preferred
  • Experience with financial modeling and analysis
  • Self-starter with strong leadership skills
  • Demonstrated leadership of complex, multifunctional projects
  • Proven financial and analytical skills, including ability to logically structure analysis of complex issues and develop creative solutions
  • Excellent written and oral communication skills, including ability to interact effectively with all levels of management
  • Enjoy gaining consensus from all members are various organizations, often at levels far above their own
  • 2 years of experience in commercial, revenue management, or finance preferred
30

Manager, CS Capacity Planning Resume Examples & Samples

  • Mitigate capacity risks by managing dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track exceptions
  • Partner with customer service technology teams on new initiatives
  • Participate in wider customer service projects and initiatives such as new merchant partner initiatives or project roll-outs on a global basis. He/she will own providing optimal CS solutions for upcoming initiatives working closely with program mangement and forecasting teams
  • Coordinate with Operations, Global Outsourcing and Finance teams to analyze historical data, forecast capacity parameters, plan for site strategy and create recruitment / training plans
  • Fully leverage existing technology, including global standardization of reporting
  • Experience translating roadmaps and key performance indicators as well as recommendations to senior leaders
  • 3+ years of direct experience in quantitative research or analyses
  • 3+ years in program/project management
  • Experience working with SPSS or other statistical software packages
  • Analysis experience in Customer Service or Operations preferred
  • Operations Research or Capacity Planning experience strongly preferred
  • Database Administration skills
  • Excellent speaking-listening-writing skills, attention to detail, proactive self-starter
31

Software Engineering Capacity Planning Team Lead Resume Examples & Samples

  • Lead and grow a team of engineers
  • Ensure resource requirements are properly planned ahead of time based on business needs and forecasts and that the appropriate teams (finance, operations, lab administrators) are informed accordingly
  • Implement/deploy a toolset and processes to facilitate the tasks that the team carries out, produce alarms when additional resources are needed, etc
  • STEM Bachelors degree and at least 3 years of experience
  • Software development experience
  • Unix system administration
  • Excellent written and verbal communication skills including the ability to effectively communicate technical issues and solutions to all levels of the organization
  • Excellent time management skills with consistent attention to detail
  • Good leadership and interpersonal skills, with the ability to work across functional lines and at many levels
  • Ability to work in a fast paced, constantly changing environment
  • Ability to quickly learn and communicate value of new technologies to technical and non-technical audiences
  • Experience with Java, Python, R and Matlab
  • Experience with Splunk or Elk
  • Experience with database administration
  • Experience with VMWare or other virtualization technologies
  • Experience with Hadoop
32

Manager, Capacity Planning Resume Examples & Samples

  • Analyze resource demand forecast data of various groups within Alliance Data Card Services, pre-plan for changes in demand and pre-plan activities to support changes accordingly
  • Develop and maintain both monthly & annual capacity forecast for Retail groups
  • Facilitate and roll out a process to show case associate level utilization and reporting
  • Monitor resource utilization to ensure optimized capacity planning
  • Assist Resource Management group with capacity analysis and reporting
  • Work with various groups within the organization to forecast capacity requirements using Changepoint application
  • Develop recommendations for optimizing future capacity requirements
  • Utilize Changepoint application to develop or recommend enhancements in tool for future planning efforts
  • Mature current capacity planning and resource management framework and make it more repeatable process
  • Model "what if" scenarios to determine impacts of planned and proposed initiative to overall company goals
  • Bachelor's degree (BA) from four-year college or university; or equivalent training, education and experience
  • Data analysis and data modeling experience
  • Advanced analytical, multitasking, organization, problem solving and time management skills
  • 6 to 10 years of work experience; must possess detailed understanding of Demand & Capacity related to project resources aided by technical expertise in some of the following areas
  • 5 years statistical analysis and capacity planning and management
  • Compuware Changepoint or Clarity PPM tool experience
  • 3 years of project management experience; working with cross functional teams on project or product deployments
  • PMP Preferred
33

Capacity Planning Senior Specialist Resume Examples & Samples

  • Ability to effectively project labor demand and compare it against projected labor supply by building predictive models that emulate the workflow of the operation
  • Work with business partners to analyze historic capacity model input data, and synthesize business intelligence to build predictive labor demand forecasts
  • Develop complex analytic models and forecasts using system, data and business metrics
  • Manage relationships with finance and business operations
  • BA degree and at least 3 years of experience developing operational capacity models strongly preferred
  • Experience with data management and advanced MS Excel is required and healthcare Industry experience and MS Access/SQL is highly desired
  • Exceptional verbal and written communication skills with demonstrated ability to research, problem solve, trouble shoot, influence and partner across the organization
  • Demonstrated ability to support multi-functional projects independently
  • Experience with Total Health and Network data preferred
  • Demonstrates advanced presentation skills to prepare, deliver, and ensure understanding of information and processes across service operation audiences
  • Demonstrated ability to lead multi-functional projects and initiatives independently and act as the point of contact to drive initiatives
  • Strong relationship building skills with face-to-face or telephonic customer interaction
  • Experience in creating strategic and detailed operational plans, advanced data management skills and/or project management required
  • Working experience with Global Service Partners both domestically and international preferred
34

Program Manager, Capacity Planning Resume Examples & Samples

  • Identify/Implement capacity planning and management tools and technology enablers that will improve operating accuracy and efficiency
  • Coordinate with Operations, Capacity Planning, Finance, and local site workflow teams to maintain and update plans
  • Communicate these plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle
  • Monitor performance by analyzing performance statistics and financial results; evaluating staffing schedules to match contact volumes; evaluating potential productivity, quality, and customer-service standards; identifying and resolving problems; determining system and process improvements
  • Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations
  • Improve quality of reporting and work to streamline various data sources to drive consistent reporting
  • Utilize existing tools and help to drive development of tool improvements
  • A bachelor's degree in an analytical or business field, or comparable business experience with technical background. MBA preferred
  • Strong Analytical skills – has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem
  • Communication skills – Demonstrated ability to communicate complex technical problems through simple means. Ability to present information professionally & concisely with supporting data
  • An ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm
35

Capacity Planning Resume Examples & Samples

  • Strong Microsoft Excel data analysis skills (preferably to advanced level)
  • Working knowledge of ITIL processes & the DCIS Service Management toolset (HP Service Manager, HP Asset Manager, Service Now)
  • Working knowledge of Splunk data query and report definition
36

Manager, Capacity Planning Resume Examples & Samples

  • Build capacity management (forecasting, staffing and scheduling) plans and processes for different ADS centers that allow us to provide a great customer experience in an employee friendly and a cost effective manner
  • 4+ years’ experience leading a team in a Business Analyst or equivalent role
  • Proficiency with MS Excel, VBA, SQL and knowledge of Data Warehouse and business intelligence systems
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • A history of teamwork and willingness to roll up one’s sleeves to get the job done
37

Senior Manager of Capacity Planning Resume Examples & Samples

  • Your ability to use appropriate visualization (graphs, tables, analysis) to tell a story
  • Your technical experience in the development of solutions meeting complex business needs that facilitates automation and drives self-service
  • Your ability to build trust and leverage solid working relationships to lead review meetings with key business partners
  • Your ability to proactively seek opportunities to provide value-added insight to management teams; looks for continuous improvement and seeks feedback from business partners
  • Your solid understanding of the business in order to function as a lead sr. manager and aid in the resolution of current issues that impact business partners across FPCMS
  • Your attention to detail and appreciation for need to consistently generate high quality, highly sensitive output
38

Capacity Planning Senior Specialist Resume Examples & Samples

  • BA degree or equivalent and at least 3 years of advanced data analysis, experience developing analytics and data models strongly preferred
  • Advanced proficiency in MS Excel is required
  • Experience and proficiency in advanced capacity planning tools and modeling
  • Proficiency in Minitab (or other statistical applications) is preferred
  • Experience with data management and/or MS Access/SQL
  • Healthcare Industry experience is highly desired. Experience with financial analytics is a plus
  • Strong relationship building skills to collaborate with multiple matrix partners to help the organization understand forecasted and actual work volumes, productivity rates and staffing levels
  • Experience with Healthcare Claims data and knowledge of end to end claims operations management strongly preferred
  • Strong relationship building skills with face-to-face or telephonic/ video customer interaction
  • Experience in creating strategic and detailed operations plans, advanced data management skills and/or project management required
39

Manager, FBA WW Capacity Planning Resume Examples & Samples

  • Business owner of FBA S&OP forecasting. Work with cross-functional teams to improve the S&OP forecast accuracy by optimizing and automating FBA's S&OP planning process
  • Own strategic long-term capacity planning for FBA North America. Develop planning mechanisms to improve capacity forecast accuracy by optimizing and automating FBA's capacity planning process
  • Provide key insights to network inventory drivers, identify opportunities to maximize the network capacity utilization to achieve best economic result for Amazon's customers and sellers
  • Support ad-hoc analysis requests for S&OP or capacity planning projects
  • Develop and maintain key metrics associated with FBA S&OP and capacity planning operations
  • 6+ years of demonstrated quantitative and qualitative experience with a track record of creative problem solving, and the desire to create and build new processes
  • Experience with supply chain management concepts - forecasting, planning, optimization, and logistics
  • Intermediate to advanced skills in SQL and Microsoft Excel
  • Strong data sense, could deep dive and identify the root cause through mass data
  • The role requires effective communication with senior management as well as with colleagues from supply chain planning, operations research, and business backgrounds
  • A strong appetite for teamwork and a just-do-it attitude
  • Attention to detail and proven ability to manage multiple, competing priorities
  • Six Sigma or lean operations experience is a plus
  • S&OP forecasting experience
  • Capacity planning experience
40

Capacity Planning Manager Resume Examples & Samples

  • Lead in the effort of building staffing strategies that support multi-site, multi-touch point, multi-lingual, multi-skilled
  • Customer contact center(s)
  • Support strategic planning, budgeting, forecasting and scheduling for the US Market
  • Drive Forecast Accuracy at the regional, market, site and skill group levels
  • Produce a capacity plan that will deliver on SLA’s at the most efficient cost
  • Drive schedule effectiveness through the production of schedules that are aligned with the call arrival patterns
  • Partner with the Global Call Delivery team to ensure proper call routing is in place to meet the business SLA’s
  • Support the GBI organization to forecast and plan for the impact of all new initiatives that are to be launched in each market
  • Lead Capacity Planning meetings with the market leadership teams
  • Oversee and maintain the Workforce Management (WFM) Platform utilized for forecasting, scheduling, tracking, monitoring, and reporting the daily and monthly call center statistics. This includes, but is not limited to, call center volumes, FTE, schedule adherence and service level achievement
  • Coach, mentor, and lead a team of Analysts that will directly report to this position
  • Identify and research service level risks for problem resolution and management notification
  • Manage staffing ratios and seat utilization/optimization to ensure call center goals are met
  • Ensure team accurately tracks and manages call center schedule adherence
  • Ensure all required WFM data is tracked and trended on a continuous basis
  • Interface with Market and Regional leadership teams
  • Able to travel as needed
  • Workforce management (real time and Capacity planning) experience required
  • Experience within a contact center environment
  • Expert knowledge and understanding of workforce planning programs and principles; including all phases of the
  • Workforce planning process required
  • Strong understanding of strategic planning process and life cycle
  • Expert knowledge and use of MS Office
  • Excellent leadership skills with ability to coach and develop a high performing team through organizational leadership
  • Experience in developing a workforce team in a call center site, while meeting all operational and financial objectives
  • Strong analytical abilities to provide strategies based on historical and current data
  • Proven ability to work with senior management teams to ensure clear goals regarding service level agreements
  • Possess the professional experience and aptitude to address escalated issues with a positive outcome
  • Must have strong technical, project management, and process improvement skills
  • General business acumen, including reporting and analysis, presentation skills, and organizational abilities
  • Superior written and verbal communication skills
  • Bachelor’s preferred
41

Mgr Regional Capacity Planning Resume Examples & Samples

  • Drives and oversees the development and implementation of short and long term strategic initiatives designed to assure the highest levels of customer services and to achieve Exelons safety, reliability and performance goals. ; 20
  • Functionally focused balancing a mix of day-to-day operations and policy with strategic planning. Provides direction on core philosophies to the Company. Makes decisions on key business activities, which have a direct impact on the department or operations, indirect impact on other departments and/or the Company. Miscalculation might have long recovery period. ; 15
  • Establish and monitor business plans and objectives. ; Balance cost control with appropriate capital investments. ; 15
  • Develop and maintain an environment that fosters a high performance culture and a learning organization. ; Part of the management team in promoting safety and diversity. ; Serves as a change agent for business initiatives and assures the human element is understood and considered. ; Assure timely recognition of employee contributions. ; 15
  • Provide leadership to and development of the team. ; Provide accurate and timely feedback regarding performance and operations. Conduct performance planning and appraisals. ; Identify opportunities for growth and learning. ; 15
  • Establish, maintain and improve relationships with other departments in Exelon. ; 10
  • Facilitates open and honest communication with staff. ; Assures that upward communication is integrated into the process, including employee concerns and complaints. Develop methods to assess communication effectiveness and implement continuous improvement initiatives. ; 10
42

Capacity Planning Manager Resume Examples & Samples

  • Drive the strategic direction of Amazon’s JP Seller Support capacity planning (long-term) and workforce management (short-term) network strategy, outsourcer strategy, new site requirements, geographic diversification, etc
  • Work closely with JP Seller Support leadership and be part of leadership team
  • Create best capacity plan for business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness
  • Manage the analyses of daily, weekly, and monthly reporting of contact center performance via Key Performance Indicators
  • Key Influencer/Business Owner for telephony, capacity planning, and workforce management decision support systems capabilities. Provides input and thought leadership on new tool capabilities and enhancements
  • Lead new program launches from Seller Support model perspective
  • Analyze drivers of significant forecast misses to continuously improve forecasting
  • Manage a small team of Analysts and 1 Managers
  • Drive organizational changes in response to growth/expansion of Amazon Seller Support business (volume growth, country expansion, product launches)
  • Masters or Bachelor’s Degree in quantitative field (Engineering, Economics, Maths, etc) or equivalent
  • Significant Operations/Analysis/Planning experience (10yrs+)
  • Experience of working in a multi-site and multi-channel contact centre environment
  • Operations Research or Capacity Planning experience or MBA strongly preferred
  • Should be familiar with pulling data independently and doing the analysis. Some programming experience is a plus to automate tools whenever appropriate
  • Excellent speaking-listening-writing skills, attention to details, proactive self-starter
  • Ability to meet tight deadlines and prioritize workloads
  • Ability to develop new ideas and creative solutions
  • Multi-lingual proficiency a plus
43

Global Services Finance Manager Capacity Planning & Analysis Resume Examples & Samples

  • Sound analytical skills, ability to navigate details and a willingness to look at data in different ways
  • Advanced knowledge of Excel including pivot tables, conditional formulas, vlookup, etc., and ability to design, enhance and maintain spreadsheets and databases
  • Comfort with maintaining, tracking and reporting of large data sets
  • Ability to navigate ambiguity and cross validating results through indirect means
  • Ability to work effectively in team environment and independently
  • A track record for successfully interacting at all levels
  • Good judgment, strong interpersonal skills and a collaborative style
  • Ability to perform effectively under pressure and changing situations with tact, poise and patience
  • Receptive to feedback and motivated to quickly learn new topics and skills
44

Forecasting / Capacity Planning Manager Resume Examples & Samples

  • Provide leadership and coaching for 0-6 direct reports by modeling appropriate leadership techniques, providing employee feedback through effective performance management practices, ensuring employee skill and leadership development, and conducting regular one-on-one meetings. Provide auditing and quality assurance methods to ensure the team meets all metrics. Provide leadership in resolution of escalated complex/high-priority issues from the team to ensure prompt and accurate resolution and client satisfaction
  • Perform regular, detailed analysis of historical business data, such as volume and transaction data, service metrics, and other key drivers of workload volume to develop analytical models to aid in short- and long-term workload, staffing, and budget planning
  • Identify potential future events or other business trends that may impact workload, analyze potential impact of these events, and incorporate those results into projected workload and staffing forecasts
  • Partner closely with business line leaders and service quality analysts to develop staffing models and workforce forecasts to maximize quality customer service and processing standards and financial efficiency
  • Prepare and present capacity and workforce analysis and projected forecasts to leaders at all levels of the organization
  • Provide ad hoc workforce and capacity planning analyses as needed by business line leaders
  • Bachelor's degree (in economics, math, or statistical major) OR equivalent relevant experience required
  • 3+ years in a forecasting analytics position required; call center forecasting experience preferred
  • Excellent analytical and quantitative skills
  • Demonstrated strong communication and leadership skills; ability to work with all levels of the organization
  • Collaborative consulting experience
  • Experience with one or more forecasting software applications preferred, SAS or similar experience preferred
  • Previous people leadership experience
45

Analyst Capacity Planning Resume Examples & Samples

  • 40% - Maintain and Manage capacity model for all branches, markets and teams assigned – including alignment of upcoming resource needs, projections of attrition and communication with field and non-contact center leadership on specific requirements for each business/branch/market/team
  • 30% - Maintain & adjust long-range (2 yr) and mid-range (6 m) term rolling forecasts of workload (appointments, measures, jobs, tasks etc.) Develop schedules and time off pools and administration for some teams (primarily HDMS operations teams)
  • 10% - Deliver recommendations & make adjustments to territory management algorithms to ensure maximum efficiency & sales/installation execution
  • 10% - Collaborate and communicate with leadership; to deliver results of forecasting and capacity planning; conduct regular reviews of historical trending and forward-looking outlooks
  • 10% - Monitor & analyze weekly/monthly productivity and compensation to ensure maximized utilization of resources
46

Head of Global Capacity Planning Resume Examples & Samples

  • Process Design and Value Stream Mapping (VSM) of WW Capacity Planning process
  • Publish and maintain a clear, global standard of excellence across all elements of capacity planning from Demand Planning, Supply Planning, Financial (CAPEX) Management to essential metrics to measure effectiveness
  • Own the relationship with Technology and Solution Development teams to design and adopt capacity planning tools
  • Run regional capacity reviews with Senior Management and Regional Team Leadership centered around key building and automation equipment investment decisions
  • Build a scalable process to formalize and communicate Capacity Plan of Record (POR) to all stakeholders including WW Real Estate, Engineering and Tech teams
  • Own the scaling of capacity planning processes into new markets for Amazon
  • Define and deliver strategic projects to map capacity and network design for new businesses
  • 10+ years of leadership experience in project/program management and facilitation of large cross-functional teams in business operations and technology process improvement areas
  • 5+ years’ experience in leading Supply Chain transformation in complex organization
  • Retail experience is a plus
  • Experience leading global business partners
  • Ability to travel both domestically and internationally – up to 30%
47

Senior Program Manager, Capacity Planning Resume Examples & Samples

  • MBA or Master’s degree in Supply Chain, Engineering, Logistics, or other Supply Chain related field
  • Bachelor’s Degree from an accredited university
  • 7+ years’ experience conducting quantitative and qualitative analysis
  • 2+ years of experience analyzing cost/benefit of proposed projects
  • Experience managing timelines and working across functions in fast-paced environment
  • Excellent written and verbal communications skills complemented with the ability to problem solve independently
  • Experience in a technical field is highly desired
  • Material Handling Equipment (MHE) and distribution experience
  • Experience conducting operations research or working with research scientists
  • Prior experience of Lean/Six Sigma
  • Intermediate to advanced knowledge of SQL, Visual Basic or other programming languages are a plus
48

Capacity Planning Program Manager Resume Examples & Samples

  • Gathers data, reviews production schedules, and evaluates if system is projected to meet demand
  • Evaluates reports and identify areas where improvements can be implemented
  • Recommends trade-offs between present and future that prove to be the most cost efficient
  • Leads projects with cross functional teams
  • Provides documentation/project tracking and management reporting
  • Provides tactical and strategic input on overall planning and related projects
  • Designs, implements and maintains the process and is empowered to negotiate and delegate with developers and other support groups
  • Develops instructions and guidelines
  • Promotes teamwork and collaboration effectively with developers, sales and operations
  • Develops knowledge of systems, network software, hardware, database and applications, as well as, hardware/software configurations
  • 0-3 years in the Telecom industry
49

Senior Manager, Finance & Capacity Planning Resume Examples & Samples

  • Based on scope of Digital Banking Unit Canada activities identified by Digital Factory leadership strategic planning, establish on an annual basis
  • Previous work experience with significant accountabilities relating but not limited to
  • Experience in a Financial Institution company or investment banking firm an asset
50

Data Center Capacity Planning Manager Resume Examples & Samples

  • Embody a true pioneering spirit, willing to “get your hands dirty” in a start-up environment meeting targeted needs for business development
  • Navigate product/volume mix problems to maximize available capacity efficiently
  • Effectively partner with internal stakeholders in order to identify technological and business constraints to avoid scheduling conflicts in the presence of multiple orders competing for limited resources over the planning horizon
  • Anticipate and interpret customer requirements - and possess excellent judgment
  • 3-5 years of Supply Chain Management experience, e.g., forecasting, planning, scheduling
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Intermediate knowledge of SQL
51

Program Manager, Capacity Planning Resume Examples & Samples

  • Monitor performance by analyzing performance statistics and financial results; evaluating staffing schedules to match volume demand; evaluating potential productivity, quality, and customer-service standards; identifying and resolving problems; determining system and process improvements
  • Bachelor’s Degree in a quantitative field (engineering, economics, math, stats) required. Masters in quantitative field or Business Administration highly preferred
  • 4+ years of work experience in Business Planning or Data Analytics. Experience in Operations Planning role will be an added advantage
  • Knowledge of MS Excel, VBA, SQL and knowledge of Data Warehouse and business intelligence systems
  • Excellent communication skills both oral and written with an ability to present detailed technical analysis, assumptions, and recommendations succinctly
  • Experience with making large scale optimization and predictive models is preferred
52

Intern for Portfolio & Capacity Planning Resume Examples & Samples

  • Student (f/m) at a university or a university of applied sciences
  • Preferred fields of study: Business Administration, Information Management, Computer Sciences, Languages/Linguistics
  • Computer skills: MS Office, specifically Excel and Powerpoint; basic knowledge of SAP products is an advantage
  • Language skills: Oral and written fluency in English and German
  • Soft skills: Ability to work independently, focused on detail and quality, friendly and open minded, communicative, interested in working in multi-cultural environments
53

Manager, Capacity Planning & Analysis Team Resume Examples & Samples

  • Influencer: self-managed leader with the ability to identify opportunities and influence others to gain support and overcome resistance with data and persuasion
  • Doer: ability to successfully perform complex, data-driven analysis and explain key drivers of input and outputs to leadership, working through any obstacles along the way
  • Communicator: ability to synthesize large amounts of information and clearly/concisely convey most important details both verbally and in writing
  • Problem Solver: ability to utilize exceptional problem-solving skills to work through difficult challenges
  • Coaching/Mentoring: Ability to actively train and/or assist in the development of others
  • At least 5 years of experience within a Supply Chain planning role such as forecasting, demand planning, capacity management, optimization, or logistics gained through work experience and/or graduate level education
  • Demonstrated experience leading, coaching/developing, and supporting direct reports
  • At least 3 years of quantitative and qualitative data analysis experience with demonstrated impact to a business and the desire to create and build new processes
  • Experience communicating effectively with Executive levels of management and with leadership from computer science, operations, and business teams
  • Intermediate to advanced knowledge of Excel; SQL (or other query language) knowledge preferred
54

Engineer / Specialist, Capacity Planning Resume Examples & Samples

  • Bachelor’s degree in Engineering or Information Technology
  • College-level knowledge of manufacturing, engineering or systems
  • Experience in operational planning or in the apparel industry is preferred
  • Occasional travel and extra hours may be required
  • Strong written and oral communication skills with ability to work effectively with internal and external customers
  • Ability to analyze data, production related issues, suggest corrective action and support implementation
  • Attention to detail, self-directed, hands-on, problem solving capabilities
  • Strong sense of urgency to help drive the business forward
  • ERP/MRP/Planning Systems
55

Senior Capacity Planning Manager Resume Examples & Samples

  • Working with Retail, Finance and Operations partners to develop methodology for long-term strategic planning and provide visibility into network capacity in the next 3-5 years
  • Making recommendations on opening new buildings with target storage and throughput capacity
  • Developing technical requirements for current and future building designs to include storage types and outbound requirements
  • Building complex models to analyze future capacity requirements and implementing a mechanism for communication to partner teams
  • Writing strategy documents that clearly communicate capacity planning models, including inputs, outputs and assumptions
  • 3+ years’ experience conducting quantitative analysis
  • Demonstrated ability leading projects with multiple stakeholders
  • 2+ years’ experience working with Microsoft Excel, Access and/or SQL
  • MBA or Master’s Degree in Engineering or related field
  • 5+ years’ experience conducting quantitative analysis
  • 2+ years’ experience working in Supply Chain operations
56

Senior Financial Analyst GS Capacity Planning & GS Namr Hubs Resume Examples & Samples

  • Day to day support for various stakeholders related to our centralized GS & WWI capacity models
  • Comfort with ambiguity and cross validating results through indirect means
  • Understands value of an iterative process
  • Good judgment, interpersonal skills and a collaborative style
  • Good oral and written communication skills
57

UK CS Capacity Planning Manager Resume Examples & Samples

  • Strong stakeholder management skills, including communication and interpersonal skills
  • Extremely comfortable with dealing with ambiguity and managing multiple priorities
  • Experience in modelling of business processes within Excel and other tools
  • High capability for data mining, problem solving and analytical work, including the ability to interpret and draw conclusions from data
  • Technical expertise with planning and analysis tools and high-level MS Excel
  • Bachelor’s Degree in quantitative field (Engineering, Economics, Mathematics, Statistics) or equivalent strong experience in a forecasting, planning or analytical role
58

Distribution Capacity Planning Resume Examples & Samples

  • Provides engineering/technical expertise and guidance in the identification, analysis and resolution of well-defined problems in area of expertise
  • Contributes to team decision-making in the accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling and monitoring of work activities; deals with changing priorities and differing situations and makes decision that may affect the work of the team
  • Prepares thorough and accurate technical reports, correspondence, documentation, calculations and sketches related to well-defined problems and analysis of moderate scope and complexity
  • Conducts engineering and related studies; projects and assignments are clearly defined with focus on development but must be able to complete routine engineering projects with minimal oversight; competent to design, operate and maintain systems with minimum impact on existing systems
  • Possesses and applies the fundamental concepts, practices and procedures; demonstrates proficiency in technical competencies and has ability to interpret technical information and instructions
  • Develops positive working relationships to effectively coordinate work activities. Demonstrates effective oral and written communication skills. Maintains accurate records and files
  • Supports the company's goals and represents the company positively and professionally
  • Graduation from a four-year college or university with a Bachelor of Science in Engineering from an ABET accredited program. A Master's degree in engineering will be considered in lieu of the B. S. engineering degree
  • Minimum of 2 years of engineering experience
  • Experience in the utility industry
  • 3-5 years of experience in the distribution utility business
  • Experience with distribution capacity planning and circuit analysis
  • Experience with CYME, GIS and other distribution operations applications
  • Familiarity with distribution substation design
  • Understanding of basic engineering theories and principles
  • Understanding of basic practices of researching engineering and design issues, evaluating alternatives, making sound recommendations and preparing and presenting recommendations
  • Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds
  • Passing grade on the Engineering Fundamentals Exam
  • Understanding of basic principles of project management
  • Department specific experience applicable to the hiring department
59

Manager, Quota & Capacity Planning Resume Examples & Samples

  • The ideal candidate must possess the right combination of upward and downward, influential leadership skills to support a multibillion-dollar global sales organization with a passion for internal customer success (fairness, empathy, responsiveness)
  • Solid program/project management skills owning the project and operational plans globally - with focus on timelines, operational rigor/urgency, proactive knowledge of risks/issues, and awareness of upstream/downstream impacts, with a regular cadence of briefings
  • Own the overall capacity model and accuracy of quota management for the fiscal year (including onboard/new hires, reorganizations or any coverage changes). Become the subject matter expert, aware of what is going on in the regional businesses, with go to knowledge of how each team measures each business across complex regional/geographical differences
  • We are the bridge balancing sales goals of the regional GMs vs. company financial objectives
  • Our objective is always to be the Trusted Advisor in our discipline, staying on top of trends and business processes, understanding industry/market factors, and proactively staying in front of company product/service directions and priorities to apply back to recommendations we own
  • Lead a small global team conducting quantitative and qualitative analysis to support global coverage models, fiscal planning, go-to-market strategy; provide ongoing insights on sales performance and sales productivity
  • Possess strong analytical skills - ability to interpret large data sets, build accurate and insightful storylines, own and present executive level briefings
  • Love for innovation and improvements, always looking for more efficient or effective ways to run the business (strategically or operationally)
  • Love for communication and transparency, always looking for ways to share insight and awareness into what our team does and demonstrated value. Role is responsible for owning the vision, values, and overall branding of the Quota and Capacity Planning discipline across Sales
  • Lead, own, and execute business requirements for our Anaplan implementation. Includes participation within multiple cross functional business improvement projects and potential representation in Steering Committees
  • Attention to Detail: #your favorite Excel formula on your resume
  • 7 + years of work experience, ideally in Sales Finance/Operations/Strategy, or Incentive Compensation/Quota Planning. Requires solid business acumen and intuition of business trends. Experience working with sales teams a plus
  • MBA or related Master level degree preferred. B.S. in a quantitative discipline required (e.g. statistics, finance/accounting, math, operations research, engineering); coursework in business administration, finance, or economics is a strong plus
  • Salesforce is innovative and fast paced. Role requires proven ability to work in a fast-paced, quick changing, high pressured work environment with the patience to stay positive, stay in control, maintain a high level of accuracy, and remain extremely well organized, with ability to respond timely
  • Proven experience as a team builder, a passion for delivering high quality service, deep interest in building strong relationships with a collaborative, decisive and flexible decision-making style
  • Must align with corporate culture: humility, empathy, integrity, passion, mission-driven and self-directed
  • Strong strategic planning skills combined with expertise in establishing and leading business planning and operational processes. Proven ability in having led large global projects
  • Exceptional attention to detail with ability to do conceptual/directional math to make informed recommendations on the fly
  • Proficiency in MS Excel/PowerPoint and the Google office suite of products required; Anaplan proficiency a plus; Salesforce knowledge a plus
  • LI-Y
60

Program Manager, Capacity Planning Resume Examples & Samples

  • Build and implement capacity planning processes across ADS that will allow ADS organization to scale to customer demand in the coming years
  • Lead projects to define and align ADS Operations organization structures to deliver on capacity plan
  • Define and group task complexities for ADS operations and align team structures in training and operations to the aggregated skills
  • A bachelor's degree in an analytical or business field, or comparable business experience with technical background
  • 4+ years’ program management experience in a in a consumer-facing or technology role
  • 1+ years' of experience in managing organization level change management and restructuring
  • Masters in a business field
  • Strong Ownership- Ability to go beyond the defined boundaries of work to deliver on behalf of the organization and the customers
61

Senior Capacity Planning & Performance Engineer Resume Examples & Samples

  • Provide capacity planning and performance analysis aligned with business demand
  • Possess strong business capacity planning and management experience
  • Maintain current knowledge of performance and capacity related trends and issues including current emerging technologies and best practices
  • Engage with business to capture the customer’s growth estimate and able to turn business language into a technical document
  • Be able to understand complex solutions and understand the capacity footprint
  • Provide technical expertise, guidance and strategic recommendations to develop a roadmap that ensures performance and capacity solutions are compatible with the company’s business needs and strategic objectives
  • Work with application owners to determine the most effective way to increase performance including hardware purchases, server configuration changes, or index/query changes
  • Create capacity utilization reports for Storage, Server, VMware, Database and Network infrastructure
  • Manage and provide current systems usage statistics, provide future projected growth estimates based on customer’s demand
  • Demonstrate ability to work in a high volume, fast paced environment with many deadlines and competing priorities
  • Basic working knowledge on reporting tools such as Splunk, Zenoss, and SCOM
  • Good understanding of enterprise infrastructure such as server, storage, network, virtualization, database, middleware, and various operating systems
  • Strong business and infrastructure capacity planning skills along with a clear understanding of business workflow
  • Great coordination skills with business people, capture the business statistics, growth estimate and laydown a capacity plan from an infrastructure perspective
  • Experience with planning, designing, reporting, configuration and support of large enterprise distributed storage and server environments
  • Experience in Infrastructure and business capacity planning with strong reporting and performance analysis skills
  • Basic understanding of cloud technologies
  • Strong knowledge on reporting and analysis using multiple tools (SAS, Microsoft Excel/PowerPoint etc.)
  • Self-driven and resourceful to achieve goals independently as well as work well in groups and collaborate effectively in infrastructure and business capacity planning
  • The ability to socialize ideas, make recommendations and gather team consensus to move forward
  • Solid teamwork and interpersonal skills and ability to communicate verbally and in writing with customers, associates, vendors, and management
62

Senior Program Manager, Capacity Planning Resume Examples & Samples

  • · Process Design and Value Stream Mapping (VSM) of WW Capacity Planning process
  • · Publish and maintain a clear, global standard of excellence across all elements of capacity planning from Demand Planning, Supply Planning, Financial (CAPEX) Management to essential metrics to measure effectiveness
  • · Own the relationship with Technology and Solution Development teams to design and adopt capacity planning tools
  • · Run regional capacity reviews with Senior Management and Regional Team Leadership centered around key building and automation equipment investment decisions
  • · Build a scalable process to formalize and communicate Capacity Plan of Record (POR) to all stakeholders including WW Real Estate, Engineering and Tech teams
  • · Own the scaling of capacity planning processes into new markets for Amazon
  • · Define and deliver strategic projects to map capacity and network design for new businesses
  • Bachelor’s degree in Supply Chain Management, Engineering, or other technical field from an accredited university or 4+ years Amazon experience
  • 5+ years’ experience conducting quantitative and qualitative analysis
  • Excellent written and verbal communication skills complemented with the ability to problem solve independently
  • Technical (Math, Engineering, Science) Master’s Degree from an accredited university
  • ·5+ years of leadership experience in project/program management and facilitation of large cross-functional teams in business operations and technology process improvement areas
  • · 5+ years’ experience in leading Supply Chain transformation in complex organization
  • · Retail experience is a plus
  • · Experience leading global business partners
  • · Ability to travel both domestically and internationally – up to 30%
63

Senior Finance Manager DC Capacity Planning Resume Examples & Samples

  • Bachelor’s degree in Finance, Engineering or other quantitative field
  • 10+ years of relevant work experience with progressively increasing levels of responsibility
  • 5+ years of people management experience
  • Experience working as business finance partner to provide strategic guidance and decision support in rapidly evolving environment
  • Executive presence and ability to drive outcomes while working with multiple teams
  • MBA or Master of Finance and advanced speaking and written communication skills
  • Proven process development, improvement, and project management ability that demonstrates organizational and problem solving skills that lead to a successful conclusion
  • Independent and entrepreneurial showing the ability to work with minimal direction in a fast-paced and rapidly changing environment
  • Internal and external customer focus and a work ethic based on a strong desire to exceed expectations
  • Exceptional business judgment capable of driving a diverse organization to the right results with a focused, pragmatic approach
64

Capacity Planning Manager Resume Examples & Samples

  • Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region
  • Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers
  • Manage area(s), or team(s) of HP employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility
  • Generally sets work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers
  • Services are provided on standard, specialized or complex systems
  • May be responsible for leading, managing, sponsoring or participating on projects
  • Responsible for managing a budget
  • Ensure operational excellence by establishing key metrics and ensuring team goals and contractual commitments are met
  • Establish and manage relationships with subject matter experts and appropriate management, with an objective of maintaining and building the business
  • People management responsibility
  • Demonstrate some in-depth knowledge of corporate organization and policies
  • Demonstrate business, technical or functional knowledge at the mastery level
  • Demonstrate administrative or operations knowledge
  • Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation
  • Demonstrate management capability
  • Familiar with the full HPS portfolio of offerings, with detailed knowledge of services which are delivered out of their organization
  • Ability to lead project teams
  • Demonstrates detailed knowledge of support solutions
  • Demonstrates thorough knowledge of industry drivers relating to TCE
  • Called upon to create or implement strategic plans, goal setting, and Plan of Record management
  • Knowledge of HP's financial management processes
  • Forecast and manage to a budget
65

Analyst, Amzl Capacity Planning Resume Examples & Samples

  • Improve performance to plan by identifying, measuring and managing key metrics related to customer service
  • Experience with statistical programming languages (i.e. R, SAS, Matlab)
  • Experience in operations management role will be an added advantage
66

Global Capacity & Planning Finance Associate Resume Examples & Samples

  • Comfort combining multiple levels/types of data
  • Experience with Excel—ability to design, enhance, and maintain spreadsheets and databases
  • Ability to perform effectively under pressure and changing situations with tact, poise, and patience
67

Core Capacity & Planning Manager Resume Examples & Samples

  • Lead the Capacity and planning team
  • Own the planning of platform upgrade and evolution
  • Capacity rules owner - documents to be created for all existing and new vendor equipment
  • Ensuring BTI Network capacities are at all times aligned with BT Design guidelines
  • Develop capacity and topology records set, set implementation priorities, and timing
  • Coordinate with build and design on plans consisting of equipment overbuilds, grooms and equipment decommissioning
  • Ensures all capacity/ power/ equipment / physical space/ site constraints are identified such that all due dates are met and potential issues identified with proposed solutions
  • Forecast and manage inventory levels and responsible for budgetary timing and accuracy
  • Analyse capacity needs based upon up and coming hotspots and proposed bids on the network
  • And plan the appropriate course of action
  • Act as point of escalation on all capacity and planning team issues
  • Ability to motivate and provide direction to the capacity and planning team
  • Solid understanding of budgeting, financial planning, resource management & timelines
  • Solid understanding of DWDM, SDH and Ethernet transmission equipment and topology
  • Solid understanding of general IP concepts and routing
  • Ability to communicate clearly and effectively and collaborate with others
68

Servers Capacity Planning Admin / Developer Resume Examples & Samples

  • Managing, supporting and maintaining production and non-production Capacity Management application infrastructure & databases in a large distributed server environment . Performing optimization activities to ensure business SLO’s are met. Leveraging knowledge in MS SQL, SAS and jil commands to support Autosys batch jobs as well as .NET for front end development
  • Being responsible for design of Capacity Management application infrastructure, its data backup routines, maintenance, DR recovery procedures and adherence to compliance and security standards
  • Creating and executing test scripts as part of capacity management solution development activities, resolving any anomalies discovered
  • Ensuring Capacity Management procedures are followed and assisting in the definition of new operating standards, process and services
  • Experience with distributed server capacity planning and performance management data collection tools (BMC preferred)
  • Development skills using SAS, MS SQL and jil commands
  • Web development skills using MS IIS, HTML, .NET
  • Understanding of UNIX & Windows Platforms advanced level user and multi-tier heterogeneous applications and architecture
  • UNIX/Windows operating system configuration knowledge
  • Ability to use tools and scripting to parse, merge, analyze, and present performance data
  • Strong analytical and problem solving abilities
  • Strong verbal presentation and written communications skills
  • Microsoft Office Tools Advanced level usage (i.e. Excel, Word, PowerPoint and MS Access)
69

Capacity Planning Software Engineer Resume Examples & Samples

  • Build our new generation video platform by tackling complex problems such as performance optimization, scalability, high availability and operational readiness
  • Working in a cross-functional team you will be exposed to all of these aspects of software development and architecture
  • Set software operability guidelines for any third-party custom integrations or plugins. Work with various architects and third-party vendors to adhere to the guidelines
  • At times you will work with small teams to build software
  • You will evangelize best practices that ensure our platform remains operable and flexible, or work side by side with support team and architects on coming up with ways to improve incident response times, define SLAs and increase visibility into the performance of our software and infrastructure, and much more
  • Very good command of C++, Java, Python or Go
  • Solid experience building production services
  • Experience in Broadcast Television, Video-On-Demand, Pay Per View, Over-The-Top
  • Experience with cloud technologies and services, preferably Amazon AWS
  • Experience with containerization technologies, preferably Docker
70

VP-infrastructure Capacity Planning & Performance Specialist Resume Examples & Samples

  • Advanced experience with distributed server capacity planning and performance management
  • Practical knowledge of and experience with OS performance monitoring and data collection tools (BMC TrueSight)
  • Experience with using APM (CA Wily/App Dynamics)
  • Very strong analytical and problem solving abilities
  • Strong verbal presentation and written communications skills and experience with direct customer interaction
  • Adaptable verbal and written communications skills that can present to both analysts and senior level teams
  • Demonstrated ability to operate independently, set own priorities, and manage multiple concurrent work streams
  • Ability to use tools to parse, merge, analyze, and present performance data