Capacity Planner Resume Samples
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Capacity Planner Resume Samples
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MM
M Mueller
Marlee
Mueller
607 Prosacco Rapids
Phoenix
AZ
+1 (555) 575 8869
607 Prosacco Rapids
Phoenix
AZ
Phone
p
+1 (555) 575 8869
Experience
Experience
Houston, TX
Capacity Planner
Houston, TX
Roberts and Sons
Houston, TX
Capacity Planner
- Manage relationships with business operations , finance and Manage workload assignments across environment achieving optimal performance
- Work with Performance and Capacity Engineering, Network Engineering, Data Center Design and Planning teams to find the optimal way to scale the infrastructure
- Help to define and manage the coolest tool development to monitor billions of user requests and analyze the performance for various services/products
- Provide models that are iteratively based, that feed into process work streams and build upon past work efforts
- Consolidate underutilized servers and application. Provide recommendations and document on how to achieve capacity goals and optimum performance
- Improve performance to plan by identifying, measuring and managing key metrics related to customer service
- Identify capacity-related issues proactively and work with RBC VTD, storage, network and engineering teams to find resolutions
Philadelphia, PA
Enterprise Capacity Planner
Philadelphia, PA
Cremin LLC
Philadelphia, PA
Enterprise Capacity Planner
- Provide design engineering/hardware solution services
- Use infrastructure BMC TSCO tool, custom scripts, and work with IT admins to collect relevant metrics and synthesize them
- Work with application owners and IT admins to forecast future impacts on infrastructure resources
- Perform strategic planning of system capacity
- Optimization solutions and architecture along with different Integration methods
- Define capacity-related planning thresholds
- Familiarity with firewalls, load balancers and SAN technologies
present
Los Angeles, CA
Capacity Planner, Finished Goods
Los Angeles, CA
Ondricka Inc
present
Los Angeles, CA
Capacity Planner, Finished Goods
present
- Elevates concerns of, and makes recommendations on, insufficient capacities or through-put to management
- Conducts analyses of the long-term forecast to provide input such as recommendations to the business on capacity offerings using NRP analytical tools
- Develops finite capacity-feasible plans for execution - typically for a specified time frame - in collaboration with the short-term planner
- Assists in driving the team towards consensus on business decisions by influencing participants
- Executes back order projection report
- Provides support and guidance on Inventory Investment and maintains customer service level objectives for all products by collaborative interactions with Marketing or Global Demand Management and production
- Demonstrated, specific successes in using Supply Chain techniques, business knowledge and creativity to make significant contribution to company in achieving key objectives
Education
Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Southern Illinois University Carbondale
Bachelor’s Degree in Engineering
Skills
Skills
- Strong analytical skills and basic understanding of financial impact and cost alternatives. Strong mathematical skills
- Good attention to details
- Ability to multitask and deal with ambiguity. Well-organized and a high level of attention to detail
- Able to quickly and positively respond to change
- Able to navigate product/volume mix problems to maximize frugality
- Application development and consolidation background
- Cloud computing, and application consolidation
- Line speed, load, and latency used in the context of talking about network scalability
- Strong understanding of metrics and math behind sizing and scaling both server and network infrastructures
- Business acumen, Collaboration, Communication, Demonstrate Adaptability, Drive for Result and Innovation
15 Capacity Planner resume templates
Read our complete resume writing guides
1
Power Capacity Planner Iaa S Resume Examples & Samples
- Provide analysis of supply requirements based on historical trend and customer forecasts and recommend purchase based on the analysis
- Execute Daily capacity approval process
- Identify tool and process improvements to optimize resource capability; then move to production
- Review reporting requirements and presentation tools to deliver accurate status to facilitate optimum placement and utilization decisioning
- Develop effective presentations for a range of audiences including LOB and GTI Senior Management on capacity and related programs
- Explore unique and lateral methodologies to contain the IaaS (VSI/PSI/VSI-Power) footprint and reduce infrastructure costs
- Provide team SME’s cover and assist with delivery of Business Case analysis to support purchase requests
- Technical skills to develop IaaS capacity models of existing environments to improve efficiency
- Experience and knowledge in Capacity Management practice as per ITILv3 processes
- Significant experience in the use of MS Office data tool set (Excel/Access)
- Significant experience of SQL query and Business Objects reporting (an advantage)
- Experience working with Unix and Windows platforms
- Experience with Dell, CISCO UCS, IBM pSeries Computing platforms
- Experience with Virtualized platforms (VMWare & AIX)
- Experience in an Infrastructure role
- BA or BAS degree preferred in computer science or equivalent extensive work experience
- Self motivated and responsible, able to own and drive a project when necessary
- Strong communicator able to engage with different levels of technology management
- Understanding of Supply Chain Planning is a plus
2
Virtualization Capacity Planner Resume Examples & Samples
- Work with next generation platforms to understand it’s impact on data center capacity
- Serve as a resource to your team and manager in improving utilization or performance through capacity planning and requirements development
- Consolidating workload across clusters so that fewer hosts are needed to perform tasks
- Create a 3/6 month capacity plan along with a long term 12-18 month forecast/guidance and assist your manager to coordinate the execution of this plan with VTD, windows hosting, storage, networking and other stake holders
- Identifying outdated computers for retirement and refresh
- 5+ years of server, data center, networking or large-scale Virtualization operations experience
- 3+ years of experience with modeling, planning or large scale infrastructure operations experience
- Experience managing large-scale, aggressive, and dynamic technical projects with competing resources and priorities
- Firm sense of accountability and ownership for end-to-end project lifecycle. Solid knowledge of the tools and elements of project management. Proven analytical and problem-solving skills, with high attention to detail
- Deep analytical skills enabling comprehension and development of complex business and technical issues, topics and plans
- Strong knowledge of CPU, Memory and I/O system metrics as they relate to server performance
- Strong technical knowledge and experience with any one of the following Virtualization Technologies, such as VMware, MS HyperV, IBM Soft layer and/or VMTurbo
3
Iaas Compute Capacity Planner Resume Examples & Samples
- Provide analysis to assist with understanding of capacity supply and demand across all IaaS solutions; focusing primarily on PSI
- Performing the day to day capacity approval/planning activities
- Identifying capacity forecast needs that ensure accurate management updates
- Be responsible for producing management reporting across the IAAS space
- Develop effective presentations for a range of audiences clarifying capacity and related programs
- Explore unique and lateral methodologies to contain the IaaS (VSI/PSI) footprint and cut infrastructure costs
- Provide team SME's cover and assist with delivery of Business Case analysis to support purchase requests
- Minimum 3 - 7+ years’ experience in an Infrastructure role
- Must have the ability to be proactive with a strong bias for action, be naturally inquisitive, and have bias for continuous improvement of practices and processes
- Must have excellent negotiation and interpersonal skills
- Significant experience with MS Office tools, especially Excel and Access
- Fast learner and a desire to learn new technology
- Attention to detail
- SQL knowledge is a plus
- Supply Chain knowledge is a plus
4
Capacity Planner Resume Examples & Samples
- Balancing workloads on existing Virtual Infrastructure Data centers and Clusters. Work with your manager to understand resource needs and create plans related to the delivery of virtual infrastructure for server hardware such as CPU, Memory and storage
- Assist your manager in converting future capacity needs into resource requirements based on new technology introductions
- Gather and analyze long range plans on a bi-annual basis. Conduct regular trend analysis
- Planning for the purchase of new and more efficient hardware
- Creating regular reports for capacity and forecasting the requirements
- Identify capacity-related issues proactively and work with RBC VTD, storage, network and engineering teams to find resolutions
- Advanced MS Excel skills, including pivot tables, VLOOKUP and experience with very large data set
- Outstanding verbal and written communication skills
- Experience with launching large scale distributed systems
- Ability to interact with diverse technical and non-technical groups spanning all organizational levels
- Creative in hacking complex engineering systems for data analysis purposes
- Understanding of predictive modeling approaches to predict/model future growth
5
Capacity Planner Resume Examples & Samples
- Consolidate underutilized servers and application. Provide recommendations and document on how to achieve capacity goals and optimum performance
- Create and garnish approval for a growth strategy, facilitating a more dynamic and cost-efficient CA-MMIS environment going forward
- Create a provisioning roadmap to align with the approved growth strategy
- Working with the Operations Team, create validate and maintain current and future capacity plans support contract Service Level Agreements (SLAs)
- Review monthly server and database utilization reports. Identify discrepancies. Follow-up on any corrective actions and confirm completion
- Work closely with Xerox staff and subcontractors to maintain an accurate server and hardware inventory list
- Adhere and uphold CA-MMIS security mandates, directives, and guidelines
- Update system and user documentation, as needed
- Support process improvement initiatives
- Solid understand of active system monitoring tools and metrics
- Facilitate rehosting, consolidation and transition to new platforms and updated operating Systems
- 5 years, hands-on experience in capacity planning and implementations
- 5 years, hands-on experience with capacity modeling tools/utilities/metrics/applications
- 7 years hands-on experience in System Administration in Windows, RHEL, VMWare, Solaris, AIX hosts including scripting and OEM upgrades
- 5 years’ experience in network, database and SAN configurations and image management
- 3 years in 2 or 3 tier midrange application development in IIS, Tomcat or WebSphere
- Able to work in a team environment or as a self-starter, as needed
- Application development and consolidation background
- Cloud computing, and application consolidation
- System Development Life Cycle (SDLC) and Configuration Management Database (CMDB) experience
- Performance testing in support of capacity projection
- Experience working in a mainframe environment a plus
- Experience working with public sector agencies helpful. Healthcare industry a plus
6
Lead System Capacity Planner Resume Examples & Samples
- Work closely with product and marketing teams to understand and track traffic drivers and their impact to the system. Effectively and efficiently gather, understand, and clearly articulate all stakeholder requirements, expectations and outcomes. Effectively deal with a wide variety of personalities and work styles
- Be the technology point of contact to business and technology teams for capacity and performance planning
- Model volumes and traffic patterns using system and business metrics. Develop and maintain capacity plans (including trend information for predicted capacity needs)
- Accurately assess risks to current plan or activity and establish mitigations
- Ensure the projections are well understood and addressed by the technology, operations, and business teams. Ensure that additional capacity requirements are identified and implemented based on forecasted growth
- Work closely with architecture and design teams to provide capacity alignment and input early on into the process
- Capture and track availability & capacity information of business functions, systems, and components against actuals and estimates. Report on traffic and resource utilization to the teams and management
- Provide analytics requirements to the development teams to ensure right data set is available for analysis, decision making and reporting. Come up with novel can creative ways for automation of data capture and data manipulation to streamline capacity planning and forecasting
- Minimum of seven years of work experience in capacity planning, modeling, forecasting and management role for high volume and high availability systems
- A BS in information systems, computer science, or a related discipline is required. An MS or other advanced degree in a related discipline is a plus
- Knowledge of performance testing and tuning techniques and tools
- Advanced Excel data manipulation, analysis, and automation skills. Ability to create, support databases and scripting to automate data manipulation would be desirable
- Ability to work creatively under demanding conditions, coping effectively with the unexpected. Ability to work closely and effectively with all other members and establish and maintain effective relationships with other stakeholders. Ability to establish and maintain a high level of trust, confidence, and intellectual integrity with both business and technology partners
- Able to handle high pressure fast paced environment. Able to maintain control with confidence and ease
- Efficiently manage time based on continual evaluation of priorities. Meet deadlines with high quality deliverables reflecting complete understanding of expectations. Able to multi-task with sharp focus
- Successfully complete tasks requiring focused attention to a high volume of detailed information; able to build quality process into work products, such as knowing when and who to review or socialize work or decisions prior to final delivery. Ensure all output is complete and accurate, right level of attention to detail is applied to identify errors, omissions, and inaccuracies
- Strong desire for accountability and responsibility. Take initiative to propose ideas and solutions to problems
- Outstanding verbal, written, presentation, facilitation, and business/IT partner interaction skills. In particular, a demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally
- Financial services and card payments experience is a plus
7
Global Capacity Planner Resume Examples & Samples
- A minimum of 5 years in a capacity or supply planning role or related position required
- Apparel & Footwear background required
- Solid Microsoft Excel and Access skills
- Experience in an SAP environment
- Strong interpersonal skills to develop and maintain relationships with multiple internal as well as external partners
- Experience in overseas manufacturing and/or consumer goods environment preferred
- Secondary language is a plus
- Proven track record in a fast paced, growing environment is a plus
8
Capacity Planner Resume Examples & Samples
- Create and garnish approval for a growth strategy; facilitating a more dynamic and cost-efficient CA-MMIS environment going forward
- Working with the Operations Team, create, validate, and maintain current and future capacity plans that will support contract Service Level Agreements (SLAs)
- Update CA-MMIS system and user documentation, as needed
- Display solid understanding of system monitoring tools and best practices for collecting and utilizing metrics
- Facilitate rehosting, consolidation, and transition to new platforms and latest operating systems, as applicable
- 3 years experience as a Capacity Planner/Infrastructure Architect or equivalent
- 3 years, hands-on experience with capacity modeling tools/utilities/metrics/applications
- 5 years, hands-on experience in System Administration on Windows, Red Hat Linux, VMWare, Solaris, and AIX hosts; including scripting and OEM upgrades
- 3 years’ experience in network, database and SAN configurations and image management
- 2 years in 2- or 3-tier midrange application development in IIS, Tomcat or WebSphere
- Data center consolidation experience
- Application development experience
- Performance testing in support of capacity projections
- Experience working with public sector agencies helpful. Healthcare industry experience a plus
9
Senior Capacity Planner Resume Examples & Samples
- Develop capacity reports across critical distributed environments
- Develop capacity forecasts based on historical trends and upcoming projects
- Analyze and model computing environments to generate capacity recommendations and plans
- Monitor key business projects for associated capacity and performance drivers in order to anticipate and plan appropriate infrastructure
- Capable of correctly using and correlating metrics of various types from varied sources
- Experience using SQL and business intelligence tools
- Working knowledge of virtualization and distributed computing systems
- Capacity management experience in a large distributed computing environment
- Application and system performance tuning experience
- Development experience
- Knowledge of scripting languages and ability to automate reporting
- Ability to build analytical models and forecast capacity needs
- Experience in statistical analysis tools (Examples: Excel, Minitab, R, SAS)
- Specialized experience managing performance of infrastructure such as cloud, database, network, storage, or VMs
- Knowledge of Queuing Theory
10
Workforce Management Capacity Planner Resume Examples & Samples
- Manage capacity planning across all internal and outsourced centers
- Analyze data and performance metrics to identify opportunities to operate more effectively and efficiently
- 5+ years experience managing a complex/distributed global support networks
- Experience with Genesys (preferred) or other WFM systems
- Experience working in call center environment preferred
- Previous workforce management experience required
- Proactive problem solver; able to see big picture and streamline current processes while planning for long-term growth
- Collaborate within Customer Experience and across other teams such as Finance and Data Science
- Ability to work with a diverse range of people
- Able to travel to other offices nationally and internationally on occasion
- Willing to learn SQL basics in order to pull data from internal systems
11
Principal Capacity Planner Resume Examples & Samples
- Develop capacity forecasts based on historical trends, future business plans, and technology projects
- Define meaningful metrics and processes for scaling and sizing capacity demands
- Ensure requirements for reliability and availability are met in capacity sizing and planning
- Develop and maintain business relationships with stakeholders
- Experience in performance analysis or capacity modeling for distributed computing environments
- Understanding of statistics, and proficiency in mathematical analyses for problem solving
- Knowledge of operating system performance metrics and principles, especially for LINUX/UNIX
- Capable of accurately correlating metrics of various types from varied sources
- Knowledge of cloud, virtualization, and distributed computing systems
- Strong self-driven collaborator with the ability to influence large cross functional teams
- Exceptional verbal and written communication
12
Capacity Planner Resume Examples & Samples
- Support capacity planning and topology team and failure analysis simulation efforts, scripting initiatives and systems enhancements
- Incorporate coding best practices to solve large operational complexity with a simpler solution
- Provide flexibility and user options so user still has ultimate control of overall direction
- Collaborate by incorporating stakeholders and users as part of the solution
- Modeling investments in new capacity based on various growth scenarios and type of capacity needed
- Supporting the MCIO team in optimizing traffic patterns to minimize unit price
- BS or BA degree (In lieu of degree, 4 years relevant work experience)
- 3 years of experience in networking technologies, as well as experience with Internet transit and peering, and network transport
- Experience working with a distributed workforce
- Prior supply chain or network/data center operations analytics experience is highly valued
- Familiarity with network/infrastructure economics
- Systems administration (Windows and/or Linux)
- Software testing, packaging and integration
- Designing/implementing monitoring solutions
13
Capacity Planner EU Resume Examples & Samples
- Continuously ensure sufficient Factory capacity to fulfill market requirements (for FG) as provided by Customer Service planners, while maintaining optimum machine & factory utilization throughout the 12-month planning horizon
- Implement and Coordinate short- & mid-term Sourcing strategies for Finished Goods as defined in Original Volume Forecast (OVF) with Capacity & Footprint Planning team in Operations Center
- Coordinate and monitor execution of tactical inventory activities like market stock build-ups (in case of seasonal capacity reductions or seasonal market demand increases)
- Monitor factory output and impact on capacity outlook and proactively initiate appropriate corrective actions and improvements. Provide monthly Reporting and KPI's on factory performance, capacity and planning-related topics. Monitor & Report Planning Cycle timing adherence to SC community & identify and implement initiatives aimed at reducing Planning Cycle times (such as Optimized Capacity Planning process within Factories)
14
Demand to Capacity Planner Resume Examples & Samples
- Knowledge of Planning fundamentals including demand volatility, capacity challenges and managing right supply
- Experience 3-5 years in OSAT / planning environment would be preferred
- Excellent stakeholder management, strong communication skill
- Needs flexibility to support both tactical operation and driving for strategic objectives in planning
15
Capacity Planner Resume Examples & Samples
- At least 6 years experience with tools and practices for determining and managing resources (hardware, software, telecommunications, etc.) needed to provide satisfactory levels of service for current and future applications
- Technical/financial knowledge
- Storage hardware
- Mainframe hardware
- System software infrastructure
16
Capacity Planner Resume Examples & Samples
- Bachelor degree in engineering, supply chain, operations management or related field
- 5+ years of related experience in Production Planning preferred
- Serve as the capacity-planning expert on cross-functional project teams
- Microsoft Office expert, especially Excel including analysis toolbox, pivot tables and complex functions
- Provide project management of capacity planning initiatives
- Visible position with frequent reporting to Executive Management required
- Strong leadership, project manager, problem solver, communicator (written and verbal) and presenter
- Assist with the diagnosis and resolution of capacity related incidents and problems
- Coordinate / facilitate Regular capacity reviews
- Provide annual capacity projections to ensure necessary resources are included in operational and capital budgets
- Highlight / prioritize gaps to plan
- Deploy or develop a capacity planning solution
- Collect aggregate data to determine work load
- Assess the impact of all changes on the Capacity Plan
- Determine available time / resources
17
Senior Program Planner / Capacity Planner Resume Examples & Samples
- 50% - Perform capacity and resource planning and work center loading techniques for production and/or development programs. Effectively coordinate and synchronize all manufacturing and testing requirements. Maintain and manage assigned work center data and parameters in ERP system. Provide production and schedule information in a timely manner in a fast pace manufacturing environment, including priority calls and dispatch lists
- 20% - Coordinate a cooperative approach with Master Scheduler, Scheduling Operations Team Leaders, work center supervisors, program teams and management in the development and adherence to schedules and operating plans
- 20% - Analyze capacity data to anticipate potential constraints and present the critical information to the management team. Actively participate in problem solving and implementation of preventative action plans to resolve capacity conflicts
- 10% - Support Sales and Operations Planning (S&OP) by working closely with the Master Scheduler and presenting analyzed capacity data to the management team. Utilize ERP system to create reports and charts that effectively communicate our current and projected capacity constraints
18
Capacity Planner Engineer Resume Examples & Samples
- Collect planning information from LOB clients and IT management
- Based on strategy and trends, develop capacity forecasts and recommendations to ensure proper utilization and growth
- Supervise the production and publication of workload analysis and resource utilization reporting, including ad hoc reports
- Provide guidance and education to Resource Planning Analysts and non-resource planning staff/management in other IT areas
- Bachelor's degree, either in Information Technology related field or business or equivalent education and related training
- Experience working directly with both technical and business management, including higher-level management, on business planning issues
- Strong understanding of statistical analysis and modeling techniques
- Demonstrated ability to creatively develop solutions to complex problems
19
Capacity Planner, Internet Services Resume Examples & Samples
- Design, gather inputs and implement capacity models to predict long range growth of computing resources for Apple’s Internet Services, and translate into Power & Space projections
- Collaborate and build strong cross-functional relationships with key stakeholders across: Software Engineering teams (iCloud, iTunes, Maps, iAd, Siri), Data Center Operations, Global Network Services, Finance, Corporate Procurement, Hardware Engineering, Project Management
- Recommend and support innovation in tools & processes to improve efficiencies within a fast-paced and dynamic supply chain
- Measure performance and utilization of deployed compute, storage & big data resources
20
CS Capacity Planner Outsourcing Resume Examples & Samples
- Forecast contacts and plan capacity for worldwide contact center network for partner call center of Amazon customer service
- Manage long term capacities of CS partner network
- Manage contact forecasting and scheduling for a headcount that runs to tens of thousands supporting multiple business and geographies
- Participate in global customer service initiatives and project roll outs to cater to growing business needs
- Coordinate with internal and outsourcing network operation teams to meet business service levels
- Requires a Masters or Bachelor’s degree from a top tier institute in statistics, engineering, mathematics, economics or MBA from Top Tier Institute
- At least 3+ years of work experience in Capacity Planning and stakeholder management
- Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment
- Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly
- Experience in utilizing SQL, VBA and microstrategy
- Application of data mining/machine learning algorithms is preferred
21
Capacity Planner, Finished Goods Resume Examples & Samples
- Develops rough-cut capacity plans for Short and Long Term-frame that accounts for life-cycle, launch of NBE, Biosimilars and CMB business activity
- Achieved by reviewing and analyzing the MRP/MPS and by actively interacting with Project Management, Manufacturing and Process Science groups
- Facilitates monthly planning and capacity meetings to drive collaboration with operations resulting in plans that meet the needs of production and the business
- Elevates concerns of, and makes recommendations on, insufficient capacities or through-put to management
- Develops finite capacity-feasible plans for execution - typically for a specified time frame - in collaboration with the short-term planner
- Deploys the plan via pass-off to the short-term planner to execute with Flow Operations
- Provides support and guidance on Inventory Investment and maintains customer service level objectives for all products by collaborative interactions with Marketing or Global Demand Management and production
- Review and analyze finished good inventory for expired or obsolete products through reserves reporting process
- Prepares for, coordinates, and may facilitate the Pre-S&OP/ Capacity meetings on a monthly basis
- Assists in driving the team towards consensus on business decisions by influencing participants
- Follows-up with all attendees on completion of action items as agreed to and provides feedback as appropriate
- Prepares, maintains, and may execute communication plan on capacity-levels, customer service-levels, and safety-stock levels
- Supports the AD,Supply Chain Management and Systems in the preparation and delivery of yearly LTF process
- Conducts analyses of the long-term forecast to provide input such as recommendations to the business on capacity offerings using NRP analytical tools
- Reviews outputs and make recommendations to be reviewed at senior leadership levels
- Shares expertise and best-practices with other planning staff
- May mentor and guide colleagues
- Collaborates up and down the supply chain by building relationships and sharing knowledge
- Participates on and may lead departmental or cross-functional project teams. Learns and maintains knowledge of marketplace conditions and operational processes
- Works with Global Supply Chain directly on product demand
- Attends demand review meetings
- Executes back order projection report
- Monitors Schedule Attainment
- Reviews, analyzes and responds to new business opportunities from a material and capacity standpoint
- Process ownership and continuous improvement for a variety of related processes such as capacity meetings, NRP reporting, through-put/time monitoring and analysis
- Serves as Subject Matter Experts on a given process for internal and external customers
22
Capacity Planner Resume Examples & Samples
- Work with Performance and Capacity Engineering, Network Engineering, Data Center Design and Planning teams to find the optimal way to scale the infrastructure
- Own server capacity planning process for various services/products and define tactical plans on the datacenter layout, cluster planning, power management to support the capacity need for various services/products
- Track the capacity ordering, delivery and allocation for various services/products
- Review the network, power, rack position consumption in the data centers and pre-actively identify issues and solve them. Also plan the resources needed for future capacity growth
- Help capacity engineering team to collect the user growth and traffic growth info and provide inputs on capacity modeling efforts. Also track the efficiency work done for various services to adjust capacity plans with clear communication
- Manage the server utilization and proactively reclaim servers that are inefficiently used. Also identify servers that are overloaded and contact service owners for performance or capacity work
- Also plan the capacity for disaster recovery scenarios. Make sure there is enough capacity to support global traffic when a disaster has occurred
- Help to define and manage the coolest tool development to monitor billions of user requests and analyze the performance for various services/products
- Experience in server fleet management, data center networking, data center power
- Minimum 2 years data center operational experience
- Minimum 3 years capacity management work for web infrastructure
- Interpersonal and communication skills
- Experience working across multiple teams
23
Capacity Planner Resume Examples & Samples
- Coordinating interfaces between capacity management and other processes, especially service level management, availability management, IT service continuity management, and information security management
- Ensuring that there is adequate IT capacity to meet required levels of service, and that senior IT management is correctly advised on how to match capacity and demand and to ensure that use of existing capacity is optimized. Identifying, with the service level manager, capacity requirements through discussions with the business users
- Performing sizing on all proposed new services and systems, possibly using modelling techniques, to ascertain capacity Requirements
- Forecasting future capacity requirements based on business plans, usage trends, sizing of new services etc
- Production, regular review, and revision of the capacity plan in line with the organization’s business planning cycle,
- Identifying current usage, and forecast requirements during the period covered by the plan
- Ensuring that appropriate levels of monitoring of resources and system performance are set
- Analysis of usage and performance data, and reporting on performance against targets contained in SLAs
- Raising incidents and problems when breaches of capacity or performance thresholds are detected, and assisting with the investigation and diagnosis of capacity-related incidents and problems
- Identifying and initiating any tuning to be carried out to optimize and improve capacity or performance. Identifying and implementing initiatives to improve resource usage – for example, demand management techniques
- Assessing new technology and its relevance to the organization in terms of performance and cost
- Being familiar with potential future demand for IT services and assessing this on performance service levels
- Ensuring that all changes are assessed for their impact on capacity and performance and attending CAB meetings
- When appropriate
- Producing regular management reports that include current usage of resources, trends, and forecasts
- Sizing all proposed new services and systems to determine the computer and network resources required, to determine hardware utilization, performance service levels and cost implications
- Assessing new techniques and hardware and software products for use by capacity management that might improve the efficiency and effectiveness of the process
- Testing performance of new services and systems. Preparing reports on service and component performance against targets contained in SLAs
- Maintaining a knowledge of future demand for IT services and predicting the effects of demand on performance service levels. Determining performance service levels that are maintainable and cost-justified
- College Degree
- 2 years or more of Capacity Management or related experience
- Fluent-spoken and written-in English
24
DS Flow & Capacity Planner Resume Examples & Samples
- Maintaining an optimal flow steering set up
- Providing accurate flow and capacity plans to DS operations (EU: short and mid term. NA, AP: as EU + long term)
- Contributing to maintain and develop further the local distribution strategy together with DS global and main local stakeholders
- Yearly performing the distribution Network Capacity Plan for my Region, so to secure best long term logistic set up in my Region (NA, AP only)
- Supporting operations in any exceptional situation re: flow, stock and capacity (e.g. supply problems, unexpected peaks, etc.)
- Gathering, processing, analyzing and sharing goods flow information, analyzing trends, identifying possible risks and proposing actions to prevent
- Evaluating different goods flow scenarios
- Following up the actual goods flow, stock and order lines on the needed detailed and/or aggregation level
- Participating in local and/or global projects in the Supply Chain area
- Participating in various Competence Networks, Super User forums in the goods flow area
- Developing working methods, tools, addressing needed system requirements and contributing to systems improvement so to secure continuous improvement do Distribution and to the SC
- Bachelor or Master’s degree in logistics or economics, or equivalent in working experience
- 3-5 years experience from Supply Chain (experience from various roles along the SC is a plus)
- Advanced knowledge in calculation methods and analyses and reporting tools (Excel essential; IBM Cognos software Suite – Planning and Bus. Intelligence – and MS Access are a plus)
- High interest in SC operations
- Proven analytical skills and ability to understand different complex scenarios, and act proactively
- Good relating and communicating skills: ability to work in cross functional teams, create mutual trust and understanding, influence, share knowledge
- Ability to see the relation between details and the bigger picture and prioritize accordingly
- Self driven and service minded
- Develop the business and deliver results
- Find better ways
- Enable change
- Lead and develop people
- Inspire and Clarify
- Create togetherness
25
Capacity Planner Resume Examples & Samples
- 3-5 years of experience in a team based environment within manufacturing or supply chain
- Bachelors in supply chain management, operations, mathematics, engineering required
- Strong data analysis ability and skills using SAP, Advanced Planning Systems, Excel, Tableau & Data bases is required
- Supply chain/operations certification a plus – such as APICS
- A minimum of 2 years experience with SAP and its related supply chain applications
- Proficiency using PC-based applications (such as Microsoft Excel, PowerPoint, Word and/or Access)
- Strong technical skills around data management
- Strong mathematical/statistical abilities
- Hands-on experience with modeling, analysis and simulation tools
- Proven problem solving experience involving a variety of functional department and management levels
- Demonstrated ability to influence groups and motivate partners to achieve a common goal
- Ability to multitask and deal with ambiguity. Well-organized and a high level of attention to detail
- Demonstrated self-starter
- More interested in business results than personal preferences and in group achievement rather than individual achievement
- Regularly identifies areas that can be improved and constructively proposes and implements proposals and solutions
- Leverages understanding of the business and customer needs to deliver results effectively
- High level of interpersonal skills to handle internal negotiations amongst departments
- Ability to influence decision makers and operational teams
- Ability to travel as required
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Principal Capacity Planner Resume Examples & Samples
- BS/BA Supply Chain Management (or related field) or equivalent work experience
- Good interpersonal skills to lead a tactical capacity planning team
- Strong understanding of the Global Manufacturing and Supply Chain Management environment
- Ability to interface with senior management on issues related to capacity, production plans, business strategies
- Process development and analysis skills
- Multi-tasking ability
- Adept at all required computer software applications
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Senior Capacity Planner Resume Examples & Samples
- Good process development and analysis skills
- Good problem-solving skills
- Good understanding of rough cut capacity procedures and internal planning tools
- Ability to interface with management, engineering, planning and factory representatives on all issues relating to capacity and the production plan
- Adept in all related computer software applications
- Ability to adapt within an ever-changing environment
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Capacity Planner Resume Examples & Samples
- Experienced in Project Management
- For experienced at least 5 years experience in semiconductor factory planning
- Excellent in written and verbal communication
- Able to work as a team player as well as lead a team to achieve a goal
- Good attention to details
- Able to quickly and positively respond to change
- Excellent in planning and organizing work and resources
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Enterprise Capacity Planner Resume Examples & Samples
- Use infrastructure BMC TSCO tool, custom scripts, and work with IT admins to collect relevant metrics and synthesize them
- Experience in Modelling, capacity plans and queueing theory
- Capacity planning, forecasting and sizing for Vblock environment, VROPS
- Measure and report on total and utilized capacity of a broad range of core IT infrastructure resources (e.g. Network, SAN fabric, storage, SAN controller & server CPU, I/O, memory)
- Track capacity trends over time
- Work with application owners and IT admins to forecast future impacts on infrastructure resources
- Determine thresholds necessary to trigger required infrastructure modification to accommodate growth and future plans
- This position will reside within our Capacity management organization and will include work with products such as the BMC TrueSight Capacity Optimization, True Sight Operations Management, and BMC Capacity Optimization
- Fundamental understanding of the functionality of BMC TrueSight Capacity
- Optimization solutions and architecture along with different Integration methods
- Support senior resources in the successful design and implementation in capacity Optimization of Servers, network and Storage architecture that has been configured to meet the requirements and adheres to best practices
- Must be able to read and understand a technical architecture that spans multiple platforms and Data Centers and deploy software products as dictated by the plan with little or no supervision
- Strong technical, analytical, and problem-solving skills
- Advanced level understanding of an industry standard structured language like Perl, Java and Unix Shell Scripting. Knowledge in Virtualization technologies, UNIX/Linux, Windows, Databases, Applications, Middleware, Web Servers
- Familiarity with firewalls, load balancers and SAN technologies
- Recent, demonstrable experience with BMC's Performance and Availability suite of products, including BMC TrueSight Capacity Optimization, TrueSight Operations Management, TrueSight App Visibility Manager, TrueSight Infrastructure Management (formerly known as BPPM or ProactiveNet)
- Define capacity-related planning thresholds
- Perform strategic planning of system capacity
- Predict the type, timing, and quantity of resource requirements
- Do customized reporting on a daily, weekly, monthly and quarterly basis
- Define optimal solutions based on trending, tracking of capacity statistics
- Provide design engineering/hardware solution services
- Participate in root cause analysis as necessary
- Strong understanding of a wide range of core IT infrastructure technologies and their relevant capacity measures
- Strong writing and analytical skills
- Ability to produce high-quality work products with minimal direction
- Ability to discuss technical issues with both technical staff and non-technical senior executives
- Data analysis skills
- 4 year degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience. Advanced degree preferred
- 10+ years over all experience, with 3+ years acting as a lead Capacity Planner for major systems and their subsystems for the most complex computer applications and/or application initiatives enterprise wide
- 7+ years of hands-on and demonstrable experience in the applicable technology domain
- Expert in more than two technology domains with proficiency in multiple products and technologies
- This position is responsible for Enterprise infrastructure capacity planning and performance management for highly virtualized environments
- Design and build tools to access, process, and visualize capacity-related data
- Work with operations to ensure that capacity plans are in lockstep with pipeline and available capacity
- Identify potential capacity issues, working with engineering and operations to design elegant, efficient solutions
- Develop performance and capacity reports for senior management
- Leads weekly/monthly meetings to ensure awareness of capacity concerns and drive the team to resolution
- Thorough understanding and actively following industry leading solutions and technologies in the applicable domain
- In-depth experience in integrated infrastructure solutions that span multiple layers that define an overall technology platform or ecosystem
- Strong analytical ability, judgment and problem solving techniques with attention to detail
- Strong communication skills both written and verbal and able to effectively operate with C-Level executives
- Excellent organizational and interpersonal skills with the ability to work effectively in a matrixed organization
- Strong ability to understand client and management expectations and to resolve issues that may affect delivery
- Strong ability to mentor, coach and train engineers
- Strong ability to work with teams that are geographically distributed and work across different time zones
- Strong ability to distribute tasks between the team members and coordinate the tasks towards successful completion
- Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products
- Prior hands-on experience as an IT infrastructure admin
- Prior experience automating capacity reporting
- Prior experience writing shell or SQL scripts
- Prior performance testing experience
- Prior experience troubleshooting performance problems in large-scale systems and infrastructure
- Perform design validation (stress test analysis)
- Perform application capacity planning on applications/services
- Initiate a capacity driven solution for organic business growth
- Prior experience/training with a recent version of TrueSight 10.0 or higher if possible
- Prior experience/training with Integration Studio - BIRT report development and ETL development, particularly REST API based ETLs
- Experience using the short-term projection capabilities of TrueSight for proactive capacity analysis and sending alerts
- Knowledge of Storage system capacity reporting
- Knowledge of Network capacity reporting
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Capacity Planner Resume Examples & Samples
- Drive alignment across a large organization on critical inputs and planning parameters resulting in a regional capacity plan
- Program manage activities required to gain capital expansion approval for critical long lead infrastructure
- Clearly define data requirements and metrics, working with teams to implement the entire data flow from capture to presentation and management
- Able to navigate product/volume mix problems to maximize frugality
- Effectively partner with internal stakeholders to identify technological and business constraints to avoid scheduling conflicts in the presence of multiple orders competing for limited resources over the planning horizon
- BA/BS degree in Engineering, Finance, Business or equivalent professional experience
- Familiarity with Supply Chain Management concepts, e.g., forecasting, planning, optimization
- Experience managing capacity in a large scale, distributed environment supporting multiple internal customers
- Excellent written composition and verbal communication skills
- Ability to organize and manage multiple tasks simultaneously
- Intermediate knowledge of SQ
- Advanced forecast modeling techniques including safety stock optimization and sensitivity analysis
- 5 - 10 years of work experience driving long lead expansion for IT infrastructure capacity
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Senior Capacity Planner, AWS Infrastructure Resume Examples & Samples
- Embody a true pioneering spirit, willing to “get your hands dirty” in a start-up environment while simultaneously developing processes and delivering results
- Develop and execute multiple Sales and Operations Planning processes resulting in strategic alignment across multiple executive stakeholders in a large, dynamic organization
- Program manage and support activities required to gain capital expansion approval for critical long lead infrastructure
- Dive deep into inventory planning models to identify risks and opportunities and resolve constraints by negotiating across demand and supply owners
- Proven track record of high impact business results
- In depth knowledge of Inventory Modeling / Supply Chain Management concepts, e.g., forecasting, planning, optimization
- Experience conducting quantitative and qualitative analysis
- Intermediate to advanced knowledge of Excel (look-ups &pivot tables)
- 3+ Previous capacity planning experience driving the acquisition of long range supply capability
- 3 – 5 years of work experience driving long lead capacity expansion requiring capital expenditure approval
- Intermediate to advanced knowledge of SQL, Perl, Unix/Linux, Visual Basic or other programming languages are a plus
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Capacity Planner Resume Examples & Samples
- Develops a production plan each week for a 13 week period and a long- term 72 week plan to meet forecasted demand and create effective plant utilization
- Manages inventory levels and coordinates inventory pre-builds to compensate for periods of capacity limitations
- Generates reports and compiles data for the development and evaluation of potential recommendations for Sales & Operations planning process and senior management regarding production and inventory plans impacting multiple business units
- Provides periodic assessments including manufacturing capacity for major capital strategy decisions new product capacity evaluations production alternatives and implementation strategies to support new product introduction timing
- Assists in driving supply chain decisions using basic financial assessment of manufacturing and inventory alternatives and preparing materials to present capacity inventory and cost realities for senior management
- Leads weekly supply chain coordinator meeting with demand management plant schedulers distribution planners and master schedulers
- Develops and maintains safety stock strategies consistent with service level and inventory objectives
- Monitors forecast trends and engages demand managers to formulate adjustments when necessary working to ensure that manufacturing plans are based on a sound demand basis
- Evaluates manufacturing lot sizes to balance costs of manufacturing with costs of inventory. Monitors production attainment results and makes recommendations for routing adjustments as needed
- Maintains APS computer system data including: sourcing, dfu, sku, mapping network, lead times, routings, production calendars, SKU settings, level loading, strategy setting, and address system corruption
- Manage daily process of resolving low stocks and stock outs and schedule changes
- Reporting and query ability in database tools such as Microsoft Access, SAP Business Warehouse, and BEX
- Advanced skill level with Microsoft Excel intermediate skill level with Microsoft PowerPoint Computer skills literate. Experience with Advanced Planning Systems (i.e. Manugistics/JDA) and Manufacturing systems (i.e. SAP)
- Must possess an understanding of supply chain and inventory planning principles
- Knowledge and experience in manufacturing planning and/or distribution systems
- Knowledge in supply chain management
- Strong analytical skills and basic understanding of financial impact and cost alternatives. Strong mathematical skills
- Effective interpersonal skills
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Capacity Planner Resume Examples & Samples
- Minimum of 5 years experience in capacity planning or demand management implementation
- Strong understanding of metrics and math behind sizing and scaling both server and network infrastructures
- Optimal user concurrency
- Transaction response time under load
- The “knee” – aka the breakpoint, the upper boundary or bound, peak scaling capacity, after which, the solution doesn’t scale
- VMWare CPU Contention
- Bubble memory vs. fixed memory
- Line speed, load, and latency used in the context of talking about network scalability
- Riverbeds
- Geographically diversified load balancing
- Server backplane
- Non-blocking full bandwidth switching fabric
- Monte Carlo simulations
- Scenario-based performance testing
- Automated predictive analytics
- Page life expectancy (in the context of SQL)
- Garbage Collection, Generations and large heap size
- Capacity Planning Model
- Solution Sizing Model
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Capacity Planner Resume Examples & Samples
- Create and continuously maintain a programmatic roadmap that leads from the present to a future state of programmatic maturity
- Set ambitious project goals, deliver on said goals, and tie those projects to improvements in service level and cost performance
- Establish strong relationships with partners on the Ops, Ops Support, BI, and Product teams
- Clearly define requirements for data models as needed, working with teams to implement the entire data flow from capture to presentation and management
- Collaborate with Operations, Finance partners and Senior Leadership to improve the quality and timeliness of capacity planning decisions
- Engender a culture of learning, innovation, and customer obsession on a team that currently has 1 Workflow Manager and 5 Analysts
- Proven track record of achieving high impact business results as a capacity planner or similar role
- Experience conducting quantitative and qualitative analysis Excellent written composition and verbal communication skills
- BA/BS degree in Engineering, Finance, Business
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IT Infrastructure Capacity Planner Resume Examples & Samples
- Meets commitments and provides excellent customer service at all times with internal and external clients
- Provides detailed status reports (written and/or verbal) of tasks and difficulties encountered enabling managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted
- Ensures issues including large tuning opportunities and capital needs for capacity increases are escalated appropriately to management
- Assists application groups with performance analysis by identifying tuning opportunities and measuring impact of application tuning as well as new application changes and releases
- Monitors and measures resource consumption (CPU, Memory et al)
- Measures and extrapolates historical growth to predict future trends
- Works with application teams to understand future growth requirements due to application program changes as well as customer conversions and de-conversions
- Incorporates all data into a comprehensive capacity forecast
- Identifies how capacity will be increased along with associated costs and works with appropriate teams to turn capacity forecast into capacity plan
- Prepares and presents reports on capacity management duties to management
- Provides daily support for data collection process
- 24x7 on-call support of data collection process
- Performs other related duties as assigned
- Communicates ideas both verbally and in written form in a clear, concise, and professional manner
- Demonstrated analytical capabilities and ability to understand and apply technical concepts
- Intermediate to advanced knowledge of Microsoft Excel
- Requires good working knowledge of at least one performance data collection system or a proven ability to learn new technologies and apply concepts effectively
- Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
- Basic knowledge of operating systems and hardware capabilities
- Personal commitment to stay current with latest technology concepts
- Ability to analyze and solve problems using learned techniques and tools
- Knowledge of SAS (WPS) programming skills
- Flexibility, versatility, dependability
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Central Capacity Planner Resume Examples & Samples
- Chair Supply Capability Review meeting with manufacturing, testing and logistics for identifying risks and lead mitigation plans
- Propose and coordinate the OU calculation needed to meet the capacity needs
- Own OU data
- Collecting OE &TPM form Manufacturing
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Capacity Planner Resume Examples & Samples
- Able to identify the various sources of data and collect the same for analysis and variance. Collect and collate data from WFM, ACD, Transaction systems (QnXT preferred)
- Creates data models for correlation / aggregation of data from multiple sources. Creates the automation of the statistical model and is able to fine tune parameters to create scenarios and predict workload and call propensity
- Maintains headcount/FTE requirements for each plan and works closely with leadership to ensure staffing is adequate to meet all service level guarantees
- Accurately predicts work volume, handle time and staff shrinkage by work type. Identifies gaps in coverage, and proposes new shifts or realignments along with hiring plans
- Measure performance in each discipline within transparent set of key metrics and targets
- Support compliance regulations
- Forecast call volume by queues based on the data model. Populate call volumes into the WFM tool (IEX Preferred)
- Prepares monthly communication plan with all leaders to explain changes and impacts on call drivers and staffing models
- Analyze volume variance of planned versus actuals
- Plans remediation / adjustment to model to refine forecasted volumes
- Maintains relationship with other business units to understand the variance and plan remediation
- Works closely with scheduling team to support volume forecast with staffing requirements including any additional workload requirements
- Provides weekly reports on planned versus actuals and reasons for variance
- Undertakes adhoc analysis to identify root causes for call variances
- Ability to complete root cause analysis for telephony issues
- Create custom reporting via Excel/Access
- Telecom Experience - full understanding of ACDs
- Finance Background - how to convert dollars to FTE and application to contact center budget
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Capacity Planner Resume Examples & Samples
- Program manage and support activities required to gain data center demand expansion approvals
- Understand application dependencies and lead the strategic deployment of computing resources for IS&T applications within the data centers
- Communicate effectively with internal customers and the data center team in accordance with the company’s policies, procedures, guidelines and common practices
- Interface with IS&T application teams to understand the fast changing business needs and adjust data center forecasts needs where necessary
- Effectively communicate with peers and those we support in the infrastructure teams to ensure high quality and timely completion of work requests
- Dive deep into deployment planning of compute resources. Identify risks, opportunities and resolve constraints by negotiating across demand and supply
- Applicants will have 7 + years of relevant experience in large-scale online services, information technology, data center services or infrastructure engineering
- Demonstrated ability to work independently, take initiative, problem solve and handle multiple tasks, and prioritize daily tasks
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Senior Capacity Planner Resume Examples & Samples
- Experience in capacity management, planning, forecasting, and scheduling is a plus
- Fundamental knowledge of systems infrastructure and how services interact with the underlying hardware
- Deep analytical skills enabling comprehension and development of complex technical issues, topics, and plans. Interpret data from multiple sources and determine impact on infrastructure capacity
- Ability to analyze and draw conclusions from tracking machine growth and user growth metrics
- Creative problem solving bringing strategic business insights from an in-depth analysis of the data
- Strong interpersonal and executive presentation skills needed to convey capacity recommendations
- Proven track record of taking ownership and driving results
- BA/BS in Business or Operations, with some Computer Science background, is preferred. Equivalent degree or experience is equally acceptable
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Capacity Planner Resume Examples & Samples
- Monitor Machine and Tool loading for Plants 97 and 98 Assembly and Plant 84 Stamping. Identify problems before they happen. Escalate a solution plan
- Work with Global Capacity planning functions to support global requirements
- Work with Plant Demand Managers and Manufacturing Engineering teams to meet short and long term demands
- Monitor capacity constraints in Equipment and tooling
- Maintain the 70% Load report for Global Capacity Planning for Plants 97 and 98 Assembly and Plant 84 Stamping
- Maintain accurate Tooling information in IMS, including CT and Efficiency, for all tools in plants 84, 97 and 98
- Minimize capacity issues that cause the plants to have past dues and premium shipments
- Results orientated and able to prioritize workload to meet deadlines
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Capacity Planner Resume Examples & Samples
- Bachelor's degree or 6 years equivalent capacity planning experience
- 6+ years experience capacity planning or scenario modeling
- 1+ year experience telecommunications tools, various contact channels, call routing & workload delivery systems
- Qualifications may warrant placement in a different job level*
- Bachelor's degree in Business, Mathematics or Statistics
- Six Sigma Yellow Belt
- Previous experience using AVAYA/Cisco, Genesys Decisions, NICE/IEX, ACEYUS & other workforce management tools
- Advanced Excel, ACCESS, Visual Basic, SQL
- Experience in compiling data with commentary and strong written/verbal presentation skills
- Knowledge of creating and producing long term and short term staffing plan
- Knowledge of forecasting methodologies
- Advanced knowledge of workforce management tools, data analysis tools, forecasting methodologies
- Business acumen, Collaboration, Communication, Demonstrate Adaptability, Drive for Result and Innovation
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Capacity Planner Resume Examples & Samples
- Cost and service optimization for customer service organization spread across 20+ countries worldwide
- Build short/long term operational plans for different global sites to optimize variable costs associated with staffing
- Lead critical projects to improve planning and forecasting efficiency for global operations
- Requires a Master's degree from a top tier institute in statistics, engineering, mathematics, economics or MBA from a top tier premier institute
- At least 2- 4.5 years of work experience
- Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability
- Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly)
- Proficient in Microsoft Excel and comfortable in dealing with large amounts of data
- Experience in operations management/ planning role will be an added advantage
- Some programming experience is a plus to automate tools whenever appropriate
- Experience utilizing SQL, VBA
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Capacity Planner Resume Examples & Samples
- Able to devise detailed resource optimization plans in a multi-site, multiple networks, multiple lines of business & heavily decentralized environment and implement the same on capacity models/tools
- Under general direction, analyzes call center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Provides assistance to lower level traffic and scheduling staff, monitors inbound call traffic and ensures efficient distribution based on staff availability while ensuring customer service needs are met by coordinating and adjusting the call volume in a timely manner. Utilizes call volume reports and coordinates and completes capacity planning within the call center. Conducts call pattern forecasting and schedule planning to help meet business unit objectives. Maintains frequent contact with other departments when outages occur and calls must be redirected. Also requires knowledge of call center's staffing availability and call volumes
- Able to understand & analyze short and long term staffing plans incorporating multiple work types (i.e. inbound, outbound, back office work, etc) with competing operational goals & effectively distribute resources to meet all goals simultaneously
- Ensures the accuracy and timeliness of data by working time-off, schedules changes, and other WFM requests
- Must have an understanding of IVR, ACD & other call delivery technology platforms
- Works collaboratively with stakeholders, Departments /function and teams to create and deliver resource capacity forecasts
- Manage relationships with business operations , finance and Manage workload assignments across environment achieving optimal performance
- Contribute to or develop complete, realistic and achievable plans to drive project to successful implementation (on time, within budget and meeting Customer needs) of new predictive models
- Strong ability to multi-task in a fast pace operational environment
- Must be able to understand healthcare claims inventory management, forecasting, and associated staffing by multiple skills/work types
- Must be able to clearly communicate recommendations & guidance in a client based relationship to senior operational leaders
- Must be able to communicate with multiple levels of management
- Must be able to effectively drive requirements, discipline and results with local and remote (unit and enterprise) teams
- Must be able to consolidate staffing requirements for multiple units and projects in the organization into a global staffing model
- Work closely with Finance and Operations to transform the capacity plans into quarterly and yearly Fiscal Road Maps
- Analyzing performance data identifying ways of improvement
- Proactively identify and initiate change to address performance and process issues
- BS in Business Administration, Finance or equivalent required
- 3+ years operational planning experience including scheduling and forecasting
- Fluent English and Spanish is a must,a third language would be valuable
- Extensive knowledge & experience with administering IEX-Total View, Avaya CMS Supervisor, CUIC or Cisco Phone System
- Polished presentation Skills
- Proficient in Microsoft Office, including but not limited
- Expert in Excel, macros, formulas
- MS Access
- Strategic staffing and capacity management experience for a global corporation
- Experience partnering closely with Finance team & Operations team
- Ability to organize workflow of other analysts; interact with partners; develop reporting
- Proficient in all aspects of daily workforce management duties
- Extensive forecasting and scheduling design experience required
- Good verbal and written communications skills and the ability to work effectively in a virtual team environment
