Back Office Resume Samples

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G Lockman
11039 Mike Island
+1 (555) 544 6606
11039 Mike Island
p +1 (555) 544 6606
Experience Experience
San Francisco, CA
ALM Treasury Back Office Money Market Analyst
San Francisco, CA
San Francisco, CA
ALM Treasury Back Office Money Market Analyst
  • Running Rollover and maturity reports and manage payments in Advice Message Handler (release or put on Hold)
  • Monitor settlements throughout the day and make sure that all is settled before deadline
  • Ensure all requests from Audit are answered timely and provided with sufficient support
  • Input all incoming and outgoing amounts on a special spreadsheet on a share drive with Front Office and Payment department for cash management
  • Ensure all answers are provided timely to PAC team upon a cash break
  • Pass manual adjustments through the general ledger (GL) in our accounting system Atlas II
  • Provide backup coverage to other functions within unit when the team is short staffed due to a holiday or sick leaves and when there are cross-training between team members
Boston, MA
Back Office Administrator
Boston, MA
Boston, MA
Back Office Administrator
  • Processing all client closure requests, following the client closure process
  • Liaising with a multidisciplinary team on various tasks
  • Providing administrative support to the back office
  • Provide support for extended service agreements pertaining cancellations, payment transfers, refunds, and charge backs
  • Assist the Client Treasury Services Admin Team Supervisor with the monitoring of the Treasury Admin e-mail Inbox, ensuring all requests are actioned and the investigation of queries, under supervision, relating to tasks undertaken are completed to a satisfactory level
  • To assist Guernsey with the reconciliation of Lloyds accounts by providing statements daily
  • Match all Fixed Term Deposit confirmations and chase any outstanding, both via electronic and postal methods, ensuring all postal confirmations are forwarded to correct department
San Francisco, CA
Nuclear Back-office Leader
San Francisco, CA
San Francisco, CA
Nuclear Back-office Leader
  • Make sure that all activities of the team are in line with our internal procedures
  • Optimize Nuclear Valves Sales department procedures and tools in order to improve our hit rate
  • Provide advice on technical solutions and benefits
  • Insure order entry and contract handover to the production team in time and in accordance with our service procedure
  • Control the flow of France nuclear quotations in order to address customer’s inquiries in due time
  • Set KPI for quotation and Order Entry
  • Optimize use of Ffirst in the Sales Team
Education Education
Bachelor’s Degree in Professionalism
Bachelor’s Degree in Professionalism
University of Central Florida
Bachelor’s Degree in Professionalism
Skills Skills
  • Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills
  • Experience in a customer facing/call center environment highly desirable
  • Knowledgeable in consumer card products
  • Excellent interpersonal skills, highly motivated, self-starter, and driven for success
  • Demonstrated ability to effectively and proficiently handle escalated customer issues
  • Strong decision making ability
  • Ability to multi-task and possess excellent problem solving / analytical skills
  • Strong attention to detail
  • Proficient knowledge of ATM Debit policy and procedures
  • Strong ownership skills and the ability to self motivate
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15 Back Office resume templates


Director IT Retail Back Office Resume Examples & Samples

  • Full end-to-end understanding of respective business processes and best practices in order to translate internal and external trends into deliverables for the business. Drive these initiatives by securing a sponsor, resources and budget to realize added value and contribution to innovation within business and GIT
  • Continuously enhance the current system landscape towards customer satisfaction by performing projects or change requests through the IT process life-cycle (Analysis, Design, Implementation, Testing, Go-Live and Support)
  • Together with our internal customers you are going to be responsible for designing and implementing solutions based on our adidas SAP Retail Template
  • You drive for harmonization and standardization in the SAP Retail area and ensure that the governance team is playing a major role in projects and strategic decisions
  • Drive for alignment across departments especially with focus on strategic roadmaps and Governance models
  • Deep knowledge of Retail processes (End-to-End, from Store to DC) and related systems
  • Ability to provide a clear framework for performance to direct reports or project team
  • Ability to coach, guide and manage a (project)team
  • Pro-active (engaging & impact-oriented) mindset, ability to think end-to-end
  • Ability to be self-directed while working under tight deadlines
  • Ability to work in a fast-paced environment with different international cultures
  • Business- and solution-oriented, global mindset
  • Strong numerical and analytical skills, experience in finance
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Ability to cope with change, make decisions and act comfortably with risk and uncertainty
  • Expert knowledge of respective business processes and IT systems
  • Strong strategic thinking and planning skills
  • Strong experience in working on several projects simultaneously
  • Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business
  • Ability to travel, domestic or international, as required
  • Fluent English (verbal and written),
  • Four-year college or university degree with focus on Business Administration, IT or related areas, or equivalent combination of education and experience
  • Minimum of 8+ years of progressive work experience in large-scale (IT) projects or program management or large-scale application service responsibility
  • If required: 2–3 years of experience in managing a team

Middle / Back Office Operations Director Resume Examples & Samples

  • Coordinating overall work plan for US client service group operations staff, which includes managing and monitoring work in progress
  • Working closely with India operations managers to ensure that both locations are aligned at all times
  • Performing regular review of MIS to monitor breaks and perform root cause analysis
  • Acting as liaison between client and prime brokers and counterparts to facilitate break resolution when required
  • Contributing to internal project initiatives regarding new product development, testing and implementation
  • Overall client satisfaction including acting as the senior client relationship manager, ensuring there is a good dialogue between client and team and clients are kept abreast of internal changes and new initiatives
  • Providing technical operations/industry knowledge to clients
  • Prior experience with Equities, Fixed Income, Futures, FX, and Options a must
  • Prior experience with syndicated loans a must
  • Solid knowledge of corporate actions
  • Prior supervisory experience
  • Ability to delegate effectively

Investments Back Office Supv Resume Examples & Samples

  • Implementing departmental policies and operating procedures to ensure maximum customer service and appropriate control over the processing of all transactions
  • Ensuring payables and Solicitor are submitted properly and on a timely basis
  • Trading and model management input oversight as well as daily trade reconciliation
  • Drift reporting monitoring as prescribed
  • Investment Account approval
  • Business Continuity Plan Builder
  • Assists in the prompt, efficient resolution to customer problems and or inquiries
  • Assist COO with workflow associated with the growth initiatives for the division while providing oversight
  • Provide training, coaching and guidance to team members
  • Ensure compliance with all applicable regulations and policies relation to the IA operations, SEC guidelines, BWS Policies and Procedures, Code of Ethics and BBVA Compass Code of Ethics and Policies and Procedures
  • Assist COO with Certification Training of all licensed Investment Advisor Representatives (approx. 240 to day – both International and Domestic) as required
  • Answer escalated questions from team and IA Reps and from Brokerage Hotline
  • Oversight of calls into the operations back office team
  • Oversight of all back office operational activities
  • Provide assistance to COO, as needed, with operational integration of new products onto the RIA platform
  • Assistance with licensing to control access to enterprise systems
  • Assist with the development and implementation of sound operating procedures which are consistent with overall policies and operating objectives in order to maximize customer satisfaction, comply with regulatory guidelines, control risk and maximize profit
  • Writing and updating of operating procedures
  • Provide assistance to COO with training program documentation as needed
  • Assists with projects and duties as assigned by President and COO of BWS
  • Coordination with Pershing trading department (ISS for model changes)
  • Participation in BWS Operations Committee
  • Participation in BWS Best Execution Committee
  • At least five years of experience in Investment Back Office Operation
  • Series 7, 65/66 and 24

Back Office Analyst Resume Examples & Samples

  • 6+ months of related experience
  • Previous experience with Commodities
  • Microsoft Excel proficient
  • 6+ months of experience in the Financial or Energy-related field
  • Degree in Business

Back Office Team Lead Resume Examples & Samples

  • Experience in Workforce management
  • Experience in a call center
  • Knowledge of the following Workforce management software: IEX TotalView
  • Bilingualism (French & English) is required
  • Knowledge of the following applications: Verint, Web Form, FastACT, NM1, Webcell, CASO, BM Portal, SQL, Symposium, Siemens Dialer Manager, Publisher, etc
  • Familiar with the sales cycle and call flow (16 sec. to win, impact, etc.)
  • Strong resistance to stress and pressure
  • Ability to adapt to constant changes

Back Office Project Administrator Cinde Resume Examples & Samples

  • At least 6 months experience in Responsible for providing project office administration support on GBS commercial engagements
  • At least 6 months experience in Completes all project support activities in a timely manner and meets quality expectations
  • At least 6 months experience in Follows Project Service Center defined best practice processes and procedures in the execution of responsibilities, and is able to provide support for tasks not documented by the PSC with guidance
  • At least 6 months experience in Develops necessary professional, operational, system, tool and personal management skills to function effectively in a remote services environment. Works with PMO Lead and project teams

Level Operations Lte Ran Back Office Resume Examples & Samples

  • 2nd Level Assurance Support Activities
  • 2nd Level Incident Management
  • Problem Management
  • System Administration
  • 2nd Level Billing Operations
  • Position Qualifications
  • Proven working experience in wireless industry on 4G/LTE networks in O&M environment
  • Expert level understanding of 4G/LTE end-to-end Wireless Network Architecture including Radio Access Network, Optimization etc
  • Advanced level knowledge of E/// RBS 6000 series (6102, 6201, 6301, 6601) and different types of configurations
  • Solid understanding of mobile cellular acquisition and call flows for Voice, SMS and Packet Data Calls
  • Experience of installation, commissioning and cable connections of E/// enodeB
  • Oncall support to FM, NPO, FO and TRX during day/night time(as per roster)
  • Handling of tickets and issues escalating from FO (FLO) and other stakeholders
  • Customer complaint handling
  • Investigation and analysis of critical technical fault for the LTE RAN network
  • Responsible for KPI reporting and interpretation
  • Incident reporting for outages and faults in LTE RAN network
  • Perform all RAN Assurance related activities, including corrective maintenance, preventive maintenance (health checks), etc
  • Proficient in AMOS/MOSHELL, OSS Common Explorer, XML scripting, BSIM, ONE and Linux
  • Able to transfer knwledge and train other resources of the team

Newton Developer Front, Middle & Back Office Resume Examples & Samples

  • Carry out the analysis, design, specification, testing, implementation and documentation of high quality, effective software (major projects and enhancements) for integration into the Newton systems environment
  • Work closely with Team Leader, IT Project Managers and Business Analysts to agree development estimates and timescales
  • Work closely with the Testing Team to agree testing strategy and timescales
  • Communicate application development status/progress to IT Project Managers or Team Leader as required. Ensure that potential opportunities, risks and issues are identified and, if necessary, escalated in a timely manner
  • Work with business customers, IT Project Managers and Business Analysts to agree system and technical design requirements
  • Liaise with the support teams and other internal teams to provide handover, pre- and post-implementation support, including resolution of design, build, integration and implementation issues
  • Undertake management of code released between environments as required
  • Keep up-to-date with development technology trends and collaborate with other developers and Team Leaders/Managers to identify and evaluate appropriate technical components and languages, including Free Open Source Software (FOSS)
  • Computer Science-related Degree or equivalent
  • Significant, demonstrable professional development experience. Ideally this would be with an investment management company although this is not a prerequisite
  • Extensive C# .NET development experience
  • Knowledge of Object Oriented development methodologies
  • Active participation in the full software development life cycle – analysis, design, development, testing, implementation and support. Experience of both waterfall and Agile SDLCs is ideal for this role
  • Good technical background in relational database systems required. Experience of Oracle and/or SQL Server, including PL/SQL and T-SQL development
  • Experience of, or exposure to, ETL/EDM Tools and middleware such as Markit EDM (formerly CADIS) is preferred
  • Sound understanding of source/version control systems such as Subversion, TFS and Harvest. Experience of continuous integration tools such as TeamCity is preferred
  • Common data transmission concepts including sFTP
  • Experience of multiple platforms/operating systems. This includes Windows and UNIX (Solaris, AIX and/or Linux) within a distributed architecture. Knowledge of scripting languages is preferred

Cib-back Office Resume Examples & Samples

  • To control the trade Capture of local Securities, FX and Money Markets trades processing and it’s Settlement
  • To perform and ensure submission of Transactional Regulatory Reporting requirements set by the local superintendence and other local regulators
  • Anti-Money Laundering monitoring and reporting
  • Funds Transfer processing, both in COP and USD
  • Nostro accounts and portfolio position control
  • Assist in the Liquidity management and other reports to the Front Office
  • To generate corporate metrics
  • Problem resolutions for Client issues
  • Monitor Back Office systems daily processing and escalate issues
  • Progressive participation in Operations projects either related to processes enhancements, new products and Colombian market's implementations
  • Interact with clients in order to confirm the economic trade details, either via phone or in writing
  • Previous knowledge of the responsibilities described above, particularly around regulatory reporting requirements
  • Able to work under pressure
  • 5 years experience in similar Back Office roles
  • Bachelor degree in Accounting, Business Administration, or related to Financial institutions

Cib-operations Back Office Equities Resume Examples & Samples

  • Be able to work under pressure
  • Results oriented and organized
  • Sensible use of confidential information and urgency of processing transactions on the table
  • Requierement
  • Currently pursuing career in Finance, Economics or Management
  • Currently studying semester: Minimum half years to graduate
  • Language: 90% English
  • Trainings / Certifications: none
  • Software: Excel Avanzado

Middle / Back Office Operations Resume Examples & Samples

  • Providing middle and back office support for the following products: equity, fixed income, swaps, bank debt, contract for differences, futures, commodities, options, FX, mortgages and repos
  • Addressing and researching cash / position / Market Value reconciliation exceptions
  • Reviewing work prepared by others
  • Training operations staff
  • BA in business/finance or related discipline
  • 4+ years experience with Back Office Operations working for either a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor or Financial/Retirement Planner
  • Middle/Back office experience covering trade settlements, fail control, reconciliation of trade discrepancies, and client servicing

Back Office Developer Resume Examples & Samples

  • Bachelor’s degree in Computer Science or Engineering
  • 10+ years of experience honing advanced technical skills required
  • 5+ years of development experience in investment industry required
  • 2+ years of experience working at hedge fund or asset management firm desired
  • Advanced working knowledge of Net Framework, Visual Studio, and C# programming required
  • Experience with the following necessary: object oriented development, SQL Server development for data query, and report development utilizing SQL Server reporting service

Back Office Administrator Resume Examples & Samples

  • Monitor for receipt of, and complete all Notice Account service request instructions – to include, but not limited to, payment processing within set deadlines, positioning of funds and the maintenance, updating and recording of all Notice Account activities within the relevant spreadsheets/systems
  • Perform check to ensure previous day’s Notice Account instructions to/from external third party financial providers have been carried out
  • Assist Client Treasury Services Admin Team Supervisor with account opening – to include but not limited to Google search, online web enquiry, account opening forms, scanning documentation and creating client files
  • Processing all client closure requests, following the client closure process
  • Ensure that all RBC and jurisdictional Risk & Compliance procedures are adhered to in respect of Client Treasury Services’ portfolio of clients, specifically those related to client confidentiality, KYC, account opening and documentation and verification of client instructions
  • Match all Fixed Term Deposit confirmations and chase any outstanding, both via electronic and postal methods, ensuring all postal confirmations are forwarded to correct department
  • Assist the Client Treasury Services Admin Team Supervisor with the monitoring of the Treasury Admin e-mail Inbox, ensuring all requests are actioned and the investigation of queries, under supervision, relating to tasks undertaken are completed to a satisfactory level
  • Ensure all the scanning and filing relating to Client Treasury Services’ portfolio of clients is kept up to date
  • Undertake a number of additional duties, on a rotational basis, along with the rest of the Back Office
  • To assist Guernsey with the reconciliation of Lloyds accounts by providing statements daily
  • To assist with the maintenance & reconciliation of fee accounts
  • Assist the team to maintain relationships with banking institutions
  • Take part in additional ad-hoc duties to meet the needs of the business when required

Internship PR Back-office Resume Examples & Samples

  • University Degree in PR/Communications
  • Proficient in Italian and English – both written and spoken
  • Spirit of initiative and curiosity for fashion trends
  • Teamwork and good communicational skills

Back Office & Wholesale Assistant Resume Examples & Samples

  • Support to Wholesale Team with back office activities, correspondence, phone calls, order entry and general running of the office
  • Check online clients prices and promotions, alert wholesale managers in case of discrepancies
  • Prepare sales report and analysis (seasonal, daily during sales campaign, and upon specific requests)
  • Help in researching and contacting potential clients
  • Database upkeep and creation
  • Manage planning, attend and help to organize and set up seasonal sales campaigns (e.g. catering, flowers, HR)
  • Liaise with agents on sample flow and ensure correct payment of agents’ fees
  • Follow up with Marketing/PR customers requests
  • Weekly follow up of key accounts’ sell through
  • Follow through of orders, payments and deliveries

Financial Back Office Operations Resume Examples & Samples

  • Providing operational support to hedge fund clients engaged in various investment strategies ex. Real Estate Investment Trust (REIT), Private Equity, Global Macro, Fixed Income, Mortgage, Credit, Distressed, Long/Short, Risk/Stat/Arbitrage, Emerging markets and Fund of Funds
  • Addressing and researching security set-up and maintenance
  • Ensure security's static data for various product types are updated and accurate across systems for various products including equity, fixed income, swaps, bank debt, loans, futures, options, FX, mortgages and repos
  • Interacting across regions with various internal SS&C GlobeOp departments such as Fund Accounting, OTC Operations, Investor Relations and IT
  • Processing Corporate actions
  • 3+ years experience with Back Office Operations working for either a Prime Broker, Administrator, Hedge Fund, Mutual Fund, Investment Advisor or Financial/Retirement Planner
  • Prior experience working in a client service environment with various products including equities, fixed income, repurchase agreements, futures, FX, Mortgages, options
  • Experience in Corporate Actions and Ratings a plus
  • Prior experience working with vendors for static/reference data as S&P, Bloomberg, Reuters, IDC, Moodys, MarkIT a plus
  • Prior experience with Geneva a plus
  • Attention to detail and adherence to policies, procedures and controls
  • Ability to work under tight deadlines
  • Supervisory experience a plus

Executive Middle & Back Office Developer Resume Examples & Samples

  • Play a role in effort estimation
  • Develop, test and deploy code in a variety of programming environments
  • Perform release planning and execution
  • Participate in second line production system support and incident response
  • Follow SDLC best practices
  • 2+ years' experience as an application developer
  • Proven practical experience building and supporting applications
  • Java platform
  • RDBMS (Sybase preferred)

Technology Service Desk Back Office Analyst Resume Examples & Samples

  • Customer-focused with a "service first" mentality and best-in-class written communications skills
  • Ability to view current procedures and processes as opportunities for enhancement, tuning and improvement where practical in particular a focus on what could be automated or simplified
  • Technical expertise ; Windows experience is a must
  • Enjoys a fast paced work environment and working with offshore counterparts
  • A quick-thinking problem solver, able to assimilate data rapidly in order to present solutions to day-to-day incidents
  • Able to view current processes and procedures as opportunities for enhancement, tuning and improvement
  • Able to manage own work load
  • Open to a shifting schedule, including weekend work

Claims Analyst, Back Office Resume Examples & Samples

  • Customer service experience, demonstrated commitment to providing quality customer service
  • Customer centric approach to problem resolution
  • Demonstrated ability to effectively and proficiently handle escalated customer issues
  • Ability to identify risk attributes and take appropriate actions while considering customer impact
  • Critical thinking/research
  • Adapts well to an ever-changing environment
  • Knowledge of PC functions in a Windows-based environment
  • Works well independently and able to make an independent decision
  • Strong ownership skills and the ability to self motivate
  • Proficient knowledge of ATM Debit policy and procedures
  • Previous claims experience
  • Regulation E knowledge

Queries / Back Office With English & Dutch Resume Examples & Samples

  • Responsible for the analysis, reconciliation, and collection of a large portfolio of Customer Accounts with the objective of reducing and minimizing past due balances
  • Make outbound contacts with end customer contacts to ensure timely payment of invoices
  • Implementation of permanent account administration, reconciliation and account analysis
  • Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures
  • To ensure debt and cash targets are met on a quarterly/monthly basis
  • To ensure all ledgers are kept clean and reconciled
  • To ensure full compliance with all associated internal and Sarbox controls
  • Business Administration or Finance Degree
  • High level of English and Dutch
  • Relevant and demonstrable experience of a credit and collections role

Cib-operations Back Office Resume Examples & Samples

  • Knowledge of Microsoft Office and Adobe Acrobat
  • Ability to reprioritize and negotiate deadlines
  • Ability to work effectively and proactively, both independently and as part of a team

Queries / Back Office With English & Dutch Resume Examples & Samples

  • To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox in line with T&C’s
  • To manage effectively designated work/stock levels to achieve targets & SLA’s set & escalate as appropriate
  • To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules
  • To encourage positive Partner behavior through feedback on QMS system
  • To ensure Partner compliance with Portal functionality where available
  • To provide TL with timely and accurate updates on his/hers aged and outstanding queries
  • To ensure strict adherence to IC & Sarbox requirements
  • Achievement of monthly/quarterly targets and SLA
  • Regular communication to team Leader
  • University Level education (desirable)
  • Fluency in English and Dutch, both written and verbal
  • Self-motivated and willing to learn new skills
  • Adaptable to a changing environment & flexible with regard to working patterns
  • Results / Target driven
  • Excellent communication and negotiation skills
  • Excellent Customer Care skills
  • Committed approach to team work
  • Resilient under pressure and ability to quickly adapt to unforeseen work demands

Back Office Card Associate Resume Examples & Samples

  • One year customer service experience and/or one year call center experience required
  • Extensive knowledge of Windows, MS Office Suite, and Internet Explorer required
  • Self-Motivated
  • Must be able to work in a team environment

Director, Mobile Back Office Resume Examples & Samples

  • Architecture & Design: Design and develop the architecture for the overall Mobile Back Office as it relates to areas such as services, platforms, cloud infrastructure, databases, scaling and performance
  • Infrastructure: Responsible for the design of how the MBO will operate within Comcast. This includes working with various teams in Comcast to utilize existing platforms and stand up new ones including cloud platforms, databases, physical hardware, etc
  • Mobile Services Platform: Manage the team that is developing, maintaining and operating the Mobile Services Platform
  • Dev/Ops: Manage the MSP in a dev/ops environment to build, deploy, operate and maintain the platform on a 24x7 basis
  • Collaboration: Work closely with other teams and individuals within Comcast as needed during the design and operation of the MBO
  • Manager. Act as supervisor to team of employees, consultants, and vendors. Identify and cure talent gaps where necessary
  • Internal communications. Create and deliver timely communications to key stakeholders and senior leaders
  • Bachelor's degree in Computer Science or relevant field
  • Deep knowledge with software development technologies such as REST, SOAP, Spring, 12 Factor Apps, etc
  • Deep knowledge of various database technologies such as Oracle, RAC, Active Data Guard, CoachDB, other cloud based NoSQL technologies
  • Deep knowledge of cloud technologies, GSLB, load balancing, VIPs, network technologies and IP routing
  • Extensive experience in running software development groups including organization of dev/ops groups
  • 10+ years of experience in software development roles
  • Excellent project management skills, with a record of successful project delivery on time, in line with budget expectations
  • Curiosity and ability to learn new technologies and solutions

Back Office Developer Resume Examples & Samples

  • Responsible for enhancing resiliency, performance, testability of the systems built
  • Work closely with key project managers on key initiative and deliver the necessary development in the post trade area
  • Provide technical consulting and thought leadership while recommending technologies and proven enterprise solutions based on best practices
  • Promote SDLC practices such as automated testing and continuous delivery
  • Provide L3 production support to end-users
  • 8 years of software development experience in the securities industry
  • Good understanding of settlement processes for equities
  • Strong knowledge of Java and/or C# as well as relational databases
  • Understanding of clearing and settlement for F&O and Commodity
  • Experience working closely with business users
  • Experience in business analysis

Service Desk Back Office Analyst Resume Examples & Samples

  • Providing first-class system support from initial client contact to closure
  • Working quickly and effectively to take action against requests and incidents or escalating as required
  • Keying of data accurately and timely
  • Ability to, analyse and guide people by providing instructions
  • Ability to work as part of a global team across multiple countries, cultures and time-zones
  • A dynamic character, capable dealing effectively with colleagues and business users working in a constantly evolving environment

Senior Back Office Technology Resume Examples & Samples

  • The role is to provide project management skills on a critical project vital to the business of my client
  • The role will be a direct contract with my client (not haken) and likely to be 1 year with a possible extension or conversion (cannot be offered at this stage)
  • Back office settlement systems will be the key focus
  • Must have a solid portfolio of proven, project experience in a major financial institution
  • Must understand the full project lifecycle,
  • Strong knowledge of finance instruments in particular JGB
  • Due to the nature of the role, the candidate must be fully bilingual. Japanese fluency both written and spoken is a must for the role. Candidates won`t be considered if this can`t be proven
  • Ability to work with vendors and discuss time critical issues with seniority, business and line management is an absolute must
  • Finance experience will be the key factor for this role and candidates outside the industry cannot be considered

Internship PR Back Office Resume Examples & Samples

  • Strong organizational and interpersonal skills; proactive, positive and open minded working attitude
  • Knowledge of any other foreign language is greatly appreciated
  • Proficient in Microsoft Office (especially Power Point)
  • Knowledge of Photoshop and Wordpress is a plus

Supervisor, OTC Back Office Resume Examples & Samples

  • Background in Fund Industry
  • Knowledge of OTC Derivatives product
  • Sensitivity to information systems and good command of the Office package Specifically Excel and Access
  • Strong ability to work as part of a team
  • Ability to share knowledge and gained experience
  • Experience with Bloomberg, Reuters…

Functional Architect Back Office Resume Examples & Samples

  • Build the long-term strategic roadmap for all IT systems architecture within their assigned domain
  • Align IT strategy and planning with the areas business goals and objectives
  • Seamlessly integrate business and service strategy into enterprise architecture roadmap
  • Partner with business and technology subject-matter experts to translate business requirements into technology solutions
  • Lead the evaluation and selection of emerging tools and techniques
  • Contribute to the establishment and implementation of best practices for technology solutions
  • Mentor junior staff in the creation of application designs on multiple technology platforms
  • Degree in Information Technology, Computer Sciences or equivalent
  • Togaf or Zachman desirable

Auxiliar De Clearing Y Back Office De Cajas Resume Examples & Samples

  • Evacuar consultas internas o externas
  • Horario de 12 a 20hs
  • Ordenado, metódico, con iniciativa y proactivo
  • Formación preferentemente administrativo-contable
  • Manejo de Microsoft Office (con particular valoración de Excel)
  • Buen relacionamiento interpersonal y capacidad de trabajo en equipo

Director Retail Operations Back Office Consumer Direct Resume Examples & Samples

  • Work closely with Director Retail Operations Western Europe and Global Retail Operations to implement key operations initiatives and improve store operations across Market Western Europe
  • Support the regional Directors Retail Operations and District Management teams in the implementation of new retail and franchise operations processes and policies in all countries. Plan, launch, execute and sustain store-related business processes such as Operating Rhythms, SOM, CoRP and GROW (cross-brand, cross-channel) in all Market Western Europe regions
  • Ensure compliance across Market Western Europe with the defined standards and guidelines of the Franchise Synergy Project driven from the Global Franchise Team and ensure all regions are implementing business processes, e.g. VM, training
  • Support the development of a truly integrated Omni-Channel experience to continuously improve both consumer service and in-store experience
  • Manage key retail-related research programmes (mystery shopper & competitor benchmarking) and use the results to develop performance supporting projects for the regions
  • Support the Director Retail Operations Western Europe in engaging the store operations teams in events such as Directors Retail Operations meetings, District Managers meetings and Model Store
  • Work closely with Global Retail Operations, Marketing Activation, Visual Merchandising, Merchandising, Business Solutions, Store Development and Profit Protection to implement key functional priorities through the store operations teams
  • Focus countries/regions: Work closely with key strategic areas (Own Retail and Franchise) to plan, support and drive Retail initiatives that improve Retail performance
  • Develop new processes as well as optimise the existing ones in Retail Operations across Market Western Europe as agreed with the Director Retail Operations in order to increase operational capabilities within our stores. Support the implementation of operational processes for new Retail stores, formats and business models (e.g.. NEO). Proactively drive the operational prerequisites to set up new business modules successfully, propose realistic implementation plans and monitor execution
  • Review key market indicators and develop strategies with the Director of Retail Operations and store operations teams on solutions to address local issues and trade the business
  • Performance improvement planning for regions to ensure KPIs are met. Assist in developing cutting-edge tools and processes for the retail businesses to support operations
  • Act as consultant to the regional store operations teams in any area of store operations and be a resource for them to call upon to create and build plans to ensure that they are able to meet targets
  • Manage the performance reporting & analysis for Own Retail
  • Ad-hoc regional and market projects in the retail area
  • Be responsible for Inventory Control (IC) and Stock Take management for the Western European business (xx stores in 5 regions and 38 countries; Concept Stores, Factory Outlets, Reebok and NEO)
  • Drive the development of IC workflow to deliver cost savings and efficiency
  • Coordinate and plan stock taking schedules for WE stores in cooperation with Profit Protection and Store Operations functions
  • Other duties as requested by your manager
  • Business project management. Manage cross-functional, cross-brand programmes and projects from first briefing, conceptualising, tracking, implementation and sustaining
  • Represent the needs of Market Western Europe store operations to the Director Retail Operations Western Europe and the Global Retail
  • Own the follow-up on projects including: aRMS, GROW, CoRP
  • Inventory control management
  • Team leadership
  • Advanced user of MS Office suite of products
  • Additional languages are an advantage
  • Experience in other retail disciplines is essential – especially product merchandising, visual merchandising and product marketing
  • Needs to demonstrate an ability to influence and lead others within a complex matrix organisation
  • University degree in business, ideally with marketing and sales focus or equivalent professional experience
  • 6-8 years’ Store Operations experience
  • 3- 5 years’ project management experience and/or leadership
  • Exposure to markets the role is responsible for

CIB Bacc-ts Back Office Analyst Resume Examples & Samples

  • Support Financial Transactions related with trading desk
  • Help design and communicate necessary system changes to projects and technology teams
  • Liaise with other JPMorgan offices (US and Latam)
  • No previous banking experience is required
  • Self-starter, Able to work independently as part of an integrated team
  • Portuguese desired
  • Excellent communication skills and the ability to communicate with demanding customers and trading desk
  • MS Office (Advanced Excel)

CIB Bacc-operations Back Office Resume Examples & Samples

  • Accounting or Business students currently enrolled on the 1st, 2nd or 3rd year
  • Basic financial knowledge
  • Portuguese knowledge is valued
  • Financial instruments and/or research are a plus

Cib-operations Supervisor Back Office Resume Examples & Samples

  • 5+ years of work experience in similar roles is desirable
  • University degree required with specialty in Administration, Accounting, Economics
  • Risk and control mindset with an understanding of end to end processes
  • Strong analytical and problem-solving skills
  • Ability to work under tight deadlines, comply with urgent requests and re-prioritize workload according to business needs
  • Good interpersonal, negotiation and communications skills
  • Fluent in English and Spanish (oral and written)
  • Excellent Excel skills

Middle / Back Office Operations Associate Resume Examples & Samples

  • Interacting with various internal SS&C GlobeOp departments such as Fund Accounting, Investor Relations and IT
  • Wire processing related to management fees, incentive fees, fund subscriptions and redemptions, and collateral
  • Running cash reports and confirming payments with counterparties
  • Prior experience with various products including equities, fixed income, repurchase agreements, futures, FX, Mortgages, options and working knowledge of Corporate Actions
  • Prior experience working in a client service environment

Middle to Back Office Developer Resume Examples & Samples

  • To develop applications for Operations, Compliance, Finance, Risk, Internal Audit and Middle Office user groups
  • To plan and perform unit/functional/integration tests according to functional requirements
  • To provide second line support to ensure that operational issues are resolved on a timely basis
  • To coordinate with first level support, infrastructure, development teams and vendors on system analysis, implementation and support

CIB Bacc-operations Back Office Analyst Resume Examples & Samples

  • Provide operational support throughout the transaction life cycle
  • Support internal and external audits
  • Proactively work in improving processes to gain efficiency and productivity
  • Client services support for Brazilian clients trading in Brazil and offshore markets
  • Degree in Accounting, Business Administration, Finance or related
  • Able to meet deadlines and prioritize
  • Critical thinker with analytical and problem-solving skills
  • Large experience in back office position or similar

Back Office Software Developer Resume Examples & Samples

  • Architect and develop portions of our web-based financial reporting software
  • Develop protocols and design applications with external B2B partners
  • Support existing functionality in the system
  • Must have the desire, drive, and ability to understand and master multiple facets of our core business
  • 5+ years professional web and database development experience
  • Strong competency designing and building back-end applications using Python
  • Solid working experience with service oriented architectures
  • Expertise with relational databases (Postgres, MySQL), including
  • Writing queries to extract information across multiple tables
  • Developing stored procedures and triggers
  • Creating views
  • Designing tables and indices to store large amounts of data
  • Tuning queries for performance
  • Comfortable with Javascript and Javascript frameworks (jQuery)
  • Practical understanding of HTML5 and CSS
  • Comfortable working on the command line on Unix/Linux
  • Experience designing and building RESTful web services
  • Obsessive attention to detail and a strong sense of ownership
  • Ability to clearly communicate technical issues to non-technical business units
  • A desire to succeed and thrive in a flexible, entrepreneurial work environment

Back Office Banking Data Entry Admin Resume Examples & Samples

  • Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements
  • Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor
  • Directs all work requests from sources outside the department to immediate supervisor for consideration and approval
  • Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group's escalation guidelines
  • Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues
  • Assists in tracking, compiling, and completing reports as assigned
  • Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution
  • May mentor and guide more junior Account Services Specialists and/or proactively assist in production issues and questions
  • Maintains up-to-date procedure manuals and writes drafts for changes to procedures
  • May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures
  • Knowledge of banking principles, operations and processes
  • Strong PC skills with basic knowledge of Microsoft Office applications
  • Detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external clients
  • Excellent data entry skill
  • Effective analytical, problem-solving, team, and time management skills
  • Ability to work independently on problem tickets within the client problem ticket solution
  • Ability to maintain confidentiality and carry out assignments that are sensitive in nature

Cib-back Office / Icts-analyst Resume Examples & Samples

  • 4 years of experience in Operations or Finance
  • Knowledge of bank accounting
  • High frustration tolerance
  • Decision-making based in logical thinking, considering risks, costs, and customers’ impact
  • Ability to combine operations activities along with projects
  • Control oriented and be able to escalate or follow up on items to be addressed or resolved immediately
  • Cash Management knowledge preferred
  • Fluent in English and Spanish
  • Individual should be a team player, proactive, innovative, organizational skills, disciplined, responsible, hard worker, control oriented and highly committed
  • Individual must consider that hard work is mandatory
  • Experience in Microsoft applications, Excel, Word and power point
  • BA required- Degrees in Administration or Finance

Treasury Back Office Analyst Resume Examples & Samples

  • Education/Experience: Bachelor’s Degree in finance, accounting, economics, or other discipline with financial rigor
  • Generally 1-3 years of experience in related finance/accounting capacity
  • Strong analytical ability. Preferred advanced excel skills or willingness to become proficient if limited experience in this area
  • Must possess strong organizational skills
  • A strong attention to detail
  • Strong communication skills and the ability to work collaboratively in a team-oriented environment, as well as ability to positively represent the company when dealing with our business partners

Senior Calypso Business Analyst Back Office Andsettlement System Bonds & Repos Resume Examples & Samples

  • To manage all functional aspects of projects centered on back office and settlement of Bonds from inception to delivery
  • Analyse Business requirements / User requirements –
  • Propose cost efficient solutions to users
  • Gather and validate user requirements
  • Write functional specifications and support IT during development
  • Identify dependencies and coordinate with other teams when required
  • Report on progress within and outside the team
  • Write and execute testplans
  • Organise UAT phases
  • Train users
  • Deliver users guides
  • Liaise with IT, Users,Project Sponsors, other Project Managers and Business Analysts
  • Communication
  • Resilience
  • Drive and ambition
  • Team Working
  • Problem Solving/Analysis
  • Planning and Organisation
  • Time Management and strong organisational skills

Gsco Back Office SME Resume Examples & Samples

  • Be the source of knowledge related to Sales Tools and Procedures
  • Own triage documents and make sure the last version is always uploaded on the Desk Manual
  • Undertake project work from Operations Stakeholders and create best practices for GSCO team
  • Actively participate in UATs and all new system/process releases and ensure support team is informed about any changes
  • Liaise with the surrounding support functions (AR setup, Order management, Deal Management, Customer data management) to ensure knowledge of end to end processes
  • Escalate complex system issues and come up with system and process enhancements
  • Provide guidance on complex scenarios to support agents
  • Provide training to new hires
  • Partner with other Operations Teams on Support initiatives
  • Handle escalations

Platform Architect, Mobile Back Office Resume Examples & Samples

  • Lead cloud and elastic architecture initiative of Mobile Back Office Platform
  • Lead transition of Mobile Back Office from a traditional Web Services Architecture to a 'Shared Nothing' and Elastic Data Center Operating System model
  • Lead platform architecture and development efforts of 12 factor BSS/OSS micro services using evolving technology options like Spring Boot, Spring Cloud, Spring Cloud Stream, Cloud Foundry, AWS, Kafka, and NoSql (Cassandra) in an agile environment for an enthusiastic devops team
  • Ensures programs are envisioned, designed, developed, and implemented across the enterprise to meet business needs. Interfaces with development team and other technical/functional architects to ensure that most efficient solutions are designed to meet business needs
  • Ensures solutions are well engineered, operable, maintainable, and delivered on schedule
  • Tracks and documents requirements for enterprise development projects and enhancements
  • Monitors current and future trends, technology and information that will positively affect organizational projects; applies and integrates emerging technological trends to new and existing systems architecture
  • Presents solutions to platform architects and executives
  • Plans and designs new or upgraded systems. Interacts with departments to implement improvements in process
  • Develops solution architecture (both tactical and strategic) to fully manage/support enterprise needs, services, systems and technology management
  • Mentors team members in relevant technologies and implementation architecture
  • Practice test-driven development in an Agile/Scrum environment
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary

Ambulatory Back Office Scheduler Resume Examples & Samples

  • Staffing needs of the outpatient medical offices are met by coordinating and assigning available resources according to matrix, census and special needs and through the creation and maintaining of department schedules
  • Works to enhance and define the staffing function to provide continuity of care, accuracy, and efficiency. Works with analyst to determines needs and allocates staff to achieve cost-effective staffing outcomes in collaboration with Ambulatory Provider Scheduling and Access Coordinator Team, as well as Medical Office Administration. Maintains all staff availability, qualifications-skill sets, to appropriately provide staffing coverage according to contractual language. Works with Medical Office Administration and Access Coordinator Team to accommodate multiple staffing demands and to effectively prioritize staffing needs and problem resolution. Demonstrates effective interpersonal strategies and service-oriented behaviors with others to achieve desirable outcomes. Documents all daily staff changes in databases of record, including reports for continuity, workflow, and communications electronically. Prepare and participate in staffing in-services
  • In a combined effort, represents the staffing office to HR by communicating with HR recruiter regarding any action necessary to process job requirements. Interpret and educate staff related to staffing and scheduling in relation to their union contract. Track attendance calendars and prepares reports as requested, including assisting with special project requests. Provide research and documentation for Access Coordinator and Administration – budget/financial inquiries, grievances and/or arbitration and issue resolution. Process and track education days of payment of education leave hours. Serves as liaison for Sedgwick claims for industrial claim payment/scheduling information
  • Data/Systems Management: Data is entered and processed in multiple software applications to meet employee information needs and assure accurate documentation and coding. Maintains accurate review and updates in scheduling database and TIME TALX system. Produces weekly schedules and reports in a timely fashion in collaboration with Access Coordinator, and Administration, according to contractual language. Completes all required Regional availability booking, tracking, and evaluation processes for Access Coordinator. Acts as a resource to Access Coordinator and others to meet a variety of informational needs
  • Minimum one (1) year of payroll/timecard experience

Back Office Card Services Supervisor Resume Examples & Samples

  • 1 year of banking or bill payment experience preferred
  • 2 years of experience in a call center or operations support environment
  • 1 year of supervisory or leadership experience required
  • Strong familiarity with call center or operations support management hardware/software
  • Knowledge of customer service techniques and standards, collections strategy
  • Supervisory/Management experience required
  • Card Services experience required
  • Working knowledge of MS Office (Word, Excel, PowerPoint, Access), Internet Explorer, and Outlook
  • Effective public presentation skills
  • Diligent Time Management and analytical skills
  • Process and detail oriented

Treasury Back Office Analyst Resume Examples & Samples

  • Reporting for EUR and NAM Treasury locations
  • Problem solving with regard to all above listed activities
  • Replaces/substitutes other team members as per instruction of the supervisor
  • The job holder works in alignment with the manuals and documented processes related to his/her work on the quality systems, environmental protection, safety and labour hygiene management system of Arconic
  • In addition to the above the job holder on the order of his/her supervisor is obliged to perform any tasks which may be needed for the department’s work and is not in contradiction with the laws and the company policies and regulations
  • Bachelors Degree in finance or accounting
  • Minimum of 3 years of experience
  • Knowledge of the functions, organizational systems, integrated financial software packages used in Treasury operations
  • Advanced communication and problem solving skills
  • Proactive style
  • Critical analysis
  • Well organized, effectively prioritize work
  • Customer focused, Controls focused
  • Fast reaction time, work well under stressful conditionsbearing stress, persistent in critical situations

Back Office Systems Developer Resume Examples & Samples

  • Plan for Business/System Analysis
  • Project Management
  • Developing systems (write, test, implement and monitor)
  • Help Desk Support/Analysis

Back Office Developer Resume Examples & Samples

  • Business focused individual with solid IT skills and the ability to hold their own in discussions with stakeholders and vendors
  • Solid understanding of the product development lifecycle
  • Experience and knowledge of middle and back office (post trade functions)
  • Development experience in various languages : Java, Perl, C and C# being key for this role
  • Strong command of Unix and linux environments
  • Business analytical skills
  • Strong knowledge of middle and back office functions
  • Strong relationship building skills

Internship Back Office Resume Examples & Samples

  • Data input
  • Preparation of bill of materials
  • Time and process management abilities
  • AS400 knowledge
  • Fluent English, other languages a plus

Senior Software Engineer / Back Office Team Resume Examples & Samples

  • 5+ years of Software Engineering experience
  • BS Engineering/Computer Science or equivalent experience required
  • Design, modify, develop, write and implement applications and APIs
  • Interface with other technical personnel or team members to finalize requirements
  • Write and review portions of detailed specifications for the development of complex system components
  • Maintain and enhance existing .NET code
  • Work closely with other development team members to understand complex product requirements and translate them into software designs
  • Successfully implement development processes, coding best practices, and code reviews
  • Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders
  • Resolve complex technical issues as necessary
  • Keep abreast of new technology developments
  • Design and work with complex data models
  • Mentor less-senior software developers on development methodologies and optimization techniques
  • Proficiency in C# programming with .NET Framework versions 4.0, 4.5.x and 4.6.x and ASP.NET XML/JSON Web-services programming
  • Expertise in development languages including but not limited to: Java/J2EE, XML, SQL
  • Strong knowledge of multiple data storage subsystems, especially relational databases including MySQL, Sybase, PostgreSQL, and Oracle
  • Advanced knowledge of software development methodologies (e.g., Agile, Waterfall)
  • Strong proficiency with data manipulation language including optimization techniques
  • Strong understanding of normalized/dimensional data modeling principles
  • Experience with ASP.NET Web.API and JSON HTTP/REST web-services
  • Strong understanding of object-oriented programming
  • At least 2 years of experience developing middleware services in .NET with one or more of: ASP.NET .ASMX XML Web-services, SOAP WCF web-services, HTTP API Services with ASP.NET Web API
  • Strong research skills
  • Strong knowledge in industry best practices in development especially for .NET development
  • Knowledge in using and developing applicable tool sets (Visual Studio, Subversion, Git, soapUI, Postman)
  • Ability to interface competently with other technical personnel or team members to finalize requirements
  • Ability to work well with internal and external technology resources
  • Ability to partner and lead internal and external technology resources in solving complex business needs
  • Knowledge of test-driven development and unit testing frameworks/methodologies
  • Ability to write and review portions of detailed specifications for the development of complex system components
  • Good oral and written communications skills

Back Office Project Administrator Resume Examples & Samples

  • Fluent english
  • Excel knowledge (intermediate level)
  • Administrative or Financial studies
  • Knowledge of the use of technology to rapidly report financial data
  • Preferably 1 year of experience in administrative positions
  • Advance Excel skills

Dev Engineer In-house Developed Back Office System Financial Markets Resume Examples & Samples

  • You continuously learn and take full ownership of your personal development. You are curious and understand the latest developments in the technical and financial services
  • You teach, coach and train our colleagues, you share knowledge
  • You have a good understanding of banking in general or you are passionate about learning it. You are able to discuss with your stakeholders and product owner about features and stories and can translate these into software with real business value
  • You have a broad understanding of the IT architecture of your domain, have excellent analytical skills and are able to determine the impact of certain choices. You can translate these principles into concrete actions for your team
  • You recognize yourself in ING’s Orange Code and apply it to push your team to highest possible performance
  • You understand and apply capacity- and performance management
  • You understand the principles of Continuous Delivery and use these in your DevOps team
  • You test code and applications: unit, system, regression, functional, integration, security, PEN, and chain testing at different environments
  • You keep the IT Service secure at all levels: OS, middleware, application, chain and ING level. You take the right countermeasures to ensure Confidentiality, Integrity and Availability
  • You use the most important ITIL processes and understand how these support the quality of your application
  • You understand how BOTS fits into the overall chain of Financial Markets systems that implement ING’s business processes
  • You understand and contribute to the Operational Control Dashboard for BOTS and satellite systems

Back Office Transaction Specialist Resume Examples & Samples

  • Creating Renewal Packages for the Licensing Community with specific deadlines
  • Managing inbound Service Requests from LSSs from start to finish within a 48hour SLA
  • Producing highly accurate customer price sheets that will be used in conjunction with standard contracts
  • Effectively reporting work done on various trackers as dictated by the needs of our Stakeholders
  • Managing your own performance by documenting workload and achievements and reporting to your manager
  • Quality Auditing and reporting on Quality
  • Acting as a mentor for newer team members and delivering on-the-job training
  • Reporting System Issues for VLA to the appropriate Support Teams and following them through to resolution
  • 1+ years’ experience in a Customer Service or Sales environment
  • Experience successfully delivering on the job training and mentoring colleagues
  • Competency in MS Office products, particularly Excel (Formatting, Filtering, Pivot Tables)
  • Fluent English essential
  • Some experience in project work and working towards deadlines
  • Flexibility to work additional hours during busy periods
  • Customer focused with a passion for delivering excellent services to our clients
  • Thrives under pressure
  • Maintains a good work attitude and provides a positive example to the rest of the team
  • Ability to deal well with ambiguity, strategic thinker

Back Office Medical Assistant Resume Examples & Samples

  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
  • Must possess a current CPR certificate, or ability to obtain within 90 (ninety) days of employment
  • Under direction and supervision of physician, administers immunizations, EKGs, ear washes, and other patient services. Assists in simple office and minor surgical procedures. Assists with the education of the patient and/or family as directed by the physician. Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits. Conducts all front office functions as requested
  • Maintains patient medical records in accordance with Company policy and maintains proper assembly of medical records
  • Maintains equipment and adequate stock levels of consumables in laboratory area
  • Performs venipuncture and administers medications as required under the direction of a physician
  • Strong phlebotomy skills
  • 2 years of relevant clinical experience required for those without an RMA or CMA designation. CMA or RMA will be considered in lieu of experience

Scheduler, Ambulatory Back Office Resume Examples & Samples

  • Effective Use of Time, Supplies, Safe and Attentive Work Practices: Identifies and implements cost saving measures in collaboration with the Access Manager. Promotes cost effectiveness through the proper use and conservation of supplies and equipment. Maintains a clean, safe and orderly work area. Assesses physical and electronic environment and reports needed repairs and potential hazards to the appropriate department
  • Minimum two (2) years of complex staffing or patient scheduling experience and demonstrated customer focused service skills
  • Working knowledge of Kaiser Permanente. Knowledge of how Outpatient Clinic staff schedules are developed based on department, payroll procedures and contractual scheduling practices, excellent math skills. Knowledge of Human Resources practices
  • Thorough knowledge word processing, database management and computers including Excel, Word, and Lotus Notes
  • Typing, 10 key, design spreadsheets, run pre-established reports, familiar with Kaiser Union contracts and their application/interpretation to staffing/scheduling

Senior Business Analyst Back Office Resume Examples & Samples

  • 8 years+ experience in Business Analysis in a financial institution
  • Experience in Financial industry
  • Functional knowledge of Back Office processes, financial products, trade life cycle
  • Energy Commodity knowledge is a plus
  • Planning
  • Convincing
  • Analyzing
  • Quality and result oriented
  • Communication skills with IT and business users

Back Office Platforms Domain Architect Resume Examples & Samples

  • Create and lead the technology strategy for division to meet business goals
  • Educated to degree standard ideally in Computer Science or potentially another science, engineering, or numerate discipline
  • Postgraduate qualifications showing evidence of analytical capability such as MBA, MSc, or PhD an advantage
  • 10+ years’ experience of senior technology leadership
  • Broad range of IT architecture experience in enterprise, business, and application architecture
  • Experience of security, information, and infrastructure architecture desireable
  • Experience of influencing, presenting to, and negotiating at all levels including C-level and senior management
  • IT methodology knowledge including Agile, Scrum, and TOGAF
  • Working with diverse and dynamic globally distributed teams
  • Experience architecturally leading transformation programmes
  • IT project financial estimation, budgeting, and management
  • Supplier engagement, negotiation, and management
  • Experience is directing COTS or SaaS package integration
  • Experience in the integration architecture of SaaS and on-premise applications
  • Experience of CRM, Finance, HR transformation, working with business and third party vendors and consultant to ensure business outcomes
  • Experience developing and implementing line of business end to end architecture and roadmaps
  • Master data and entity lifecycle management for client relationshops, organizational and financial data, lines of business and product channels
  • Fluent in English with excellent written and oral communication
  • Ability to communicate clearly and concisely with high impact
  • Ability to engage and influence senior management
  • Portray and maintain high credibility and professionalism
  • Broad knowledge of IT technology, tools, and methodology
  • Extensive expertise in techonolgy relevant to division
  • Excellent technology insight and strategy
  • CRM, HR, Finance, Messaging and collabortion platforms including Oracle On Demand, Sales Cloud, HR Connect, Marketing Cloud, Yammer, Jive…
  • API Integration with SaaS solutions with service and data integration
  • Master Data Management and Data Architecture principles and practices – across applications and data stores and reporting
  • Technical Due Diligence for vendor software selection and adoption of new technology standards

ALM Treasury Back Office Money Market Analyst Resume Examples & Samples

  • Process all the corporate term deposits and interbank loans initiated by Treasury within the US branches and Canada, all the while keeping Operational Risk to a minimum
  • Running Rollover and maturity reports and manage payments in Advice Message Handler (release or put on Hold)
  • Confirmations – matching through Swift Accord, phone, hard copy, Email, Fax to custodians with respect to cut of time, troubleshooting, requests, Chasers, Inform Front Office, Regeneration of Confirmations
  • Input all incoming and outgoing amounts on a special spreadsheet on a share drive with Front Office and Payment department for cash management
  • Send specific instructions joint with a filled template to Static Data to add clearings in OMR
  • Prepare the spreadsheet for client account’s balances (CAV-Loro) and send it to Middle Office to input in Kondor and then validate of the input
  • Manage the brokers fees, CP charges and Nostro interest /charges for Canada on a monthly basis (payment, accounting entries and reporting)
  • Process new issuance of Commercial paper and Certificate of Deposits for BNP NY, Fortis NY and BNP Dubling branch programs in M3
  • Monitor settlements throughout the day and make sure that all is settled before deadline
  • Live reconciliation between Kondor and M3 to ensure that all deals booked by FO are processed in M3
  • Access to Alert - Extract SSI's for Counterparties
  • Input or Release SWIFT payments either to transfer funds to/from our custodians or if it is resulting from any event on the above products
  • Daily reconciliation of Canada TX account and sending report to different parties
  • Verify balance of our Nostro account with Bank of Montreal and prepare the transfer of funds
  • Follow the movements daily in our Nostro acc with Royal bank regarding CDCC activity - clearing of Futures and Options on Futures, in order to pass accounting entries, generate payments to cover account and prepare a report with the balance of accounts on a daily basis
  • Run report for cancelled and changed deals in OMR and put a small explanation next to each item and have the Treasurer signatory on it
  • Prepare the report for the control on Intra group transactions by extracting the info from Must
  • Daily validate Socrates reconciliation between FO and BO systems
  • Update & Confirm internal Federal Bank Collateral requirement match the FRBNY
  • Monitor the PV injection missing in OMR:run reports, investigate on breaks, liaise with IT support and MO , MM team to resolve issues utilizing StoreQM reporting from OMR
  • Run and check manual entries report
  • Troubleshoot & investigate Daily Breaks reports
  • Input and validate the rates (FX and Interest rates) in FireNet, Atlas and Kondor at the end of each day
  • Maintain key performance indicator report
  • Produce the monthly metrics report
  • Pass manual adjustments through the general ledger (GL) in our accounting system Atlas II
  • Perform the various controls in place and confirm in ORUS
  • Provide backup coverage to other functions within unit when the team is short staffed due to a holiday or sick leaves and when there are cross-training between team members
  • Ensure all answers are provided timely to PAC team upon a cash break
  • Ensure all requests from Audit are answered timely and provided with sufficient support
  • Ensure all questions from Front Office and Clients are answered timely
  • Bachelor’s degree with a concentration on Finance (or equivalent)
  • 2/5 years of experience in operations
  • In depth understanding of accounting events for Money Market products
  • French/ English spoken and written perfectly
  • Ability to multi-task and work in a high pressure environment
  • Well versed in Excel
  • SWIFT Alliance Knowledge
  • Excellent phone skills to communicate with both Front Office, Middle Office and clients

Head of Back Office Operations Resume Examples & Samples

  • Ensuring that Crest is fully supported and we have the appropriate robustness around the controls
  • Settlement of on market and off market residual securities
  • Post Trade support to the Front and Middle Office
  • Leading Process improvements
  • Accountability for the CSDS cash reconciliation procedures and client money
  • Ensure that key controls are placed within the department
  • Mange staff from a task and pastoral perspective
  • Where possible seek process improvements, as prism is introduced
  • Lead the department in terms of change for implementation of Prism
  • Ensure that the department is fully resourced and appropriately skilled
  • Produce robust, adequate and appropriate MI to senior management and highlight areas of concern in the Key performance indicators
  • Support new business initiatives from an operational and a regulatory perspective and lead on projects where settlements expertise is required
  • Make sure that no jargon is use
  • Participate in business department and business strategy where appropriate
  • Control costs within the boundaries of Capita Mob process
  • Mitigate any risks that arise from change of processes or new business
  • Confirm that the BCP and DR arrangements for area that are in your span of control
  • To perform functions within the framework of CASS rules as per your CASS objectives matrix provided in addition to this role profile
  • Ensure compliance to any emerging legislation as may be appropriate to varied jurisdictions
  • IOC qualified - or willing to undertake
  • Proven ability to manage large teams
  • Working knowledge of the UK equities market
  • Strong leadership qualities

Back Office Team Lead Resume Examples & Samples

  • Performs urine drug screens
  • Assists in medical record maintenance
  • Dispenses medications as directed by physician and in accordance with state regulations

Associate Treasury Analyst, Back Office Resume Examples & Samples

  • Provide support to the Cash Management/FX team for the administration and monitoring of the treasury transactions initiated by the team. Exchange confirmations with the counterparts and ensure timely settlement of all transactions, Ensure compliance to all financial derivatives reporting rules under Dodd-Frank and similar reporting requirements, as well as SOX compliance. Interface with the accounting team to ensure proper accounting of all treasury transactions
  • Monitor global disbursement activities for all operational entities. Timely release payment files to the banks, and monitor execution of these files. Process manual payments requested by the operating entities. Assist in developing best-in-class cash collection and disbursement structures and tools and help minimize the global bank charges
  • Perform daily bank account reconciliations to ensure proper execution of all transactions

Back Office Data Administrator Resume Examples & Samples

  • Build the configuration of new products launched to merchants in Back Office
  • Complete enrichment of data for all products in Back Office
  • Complete configuration of all new Transaction Processing data
  • Complete configuration of all new ICT data
  • Follow up with Sales Rep/Account Management/Product Management Teams to obtain additional data for International merchant and partner billing and transaction processing configuration
  • Assist International Billing Team with related questions and inquiries
  • AR Billing experience preferred
  • Data Analysis and Entry experience a plus
  • Prior exposure to a professional Sales Environment a plus
  • Strong interpersonal communication skills to effectively interface with internal/external customers
  • Ability to work independently and resolve complex problems
  • Excellent organizational skills, ability to work well in a fast paced environment, ability to evaluate and manage priorities
  • Competent in computer systems including desktop applications, and other data base applications

Back Office Specialist With German for HP Account Resume Examples & Samples

  • Sub regional and country complaints reporting and root cause analysis
  • Attending monthly calls
  • Miscellaneous payments
  • Execution of the cost logging, Refund/ Buyback, Product return, New unit ordering
  • Contract administration
  • Delivery of a variety of back office tasks e.g. buyback & refund, new unit ordering at wholesaler, volume direct team or Sail direct sourcing, local of central depot collections and cost logging
  • Validation and follow-up on requested buybacks & refunds from all EMEA countries in scope
  • Delivery of monthly financial reports and weekly site reports

Back Office Resume Examples & Samples

  • BA/BS from a 4yr accredited university required (Accounting, Business Administration, or Finance major is preferred)
  • 5+ yrs experience in Treasury Operations, with significant strength in Federal Reserve Bank (FedLine) operations
  • ACH Processing Experience; AAP certification preferred
  • Expertise in FedLine Advantage and FedLine Direct
  • Experience with a variety of FedLine services
  • Strong analytic and MS Excel skills
  • Familiarity with enterprise payment systems is preferred
  • Project experience
  • Ability to interact with a diverse group of customers, both internal and external
  • Ability to prioritize workload to meet deadlines and handle pressure
  • Demonstrated team player and leader
  • Exhibit a strong work ethic and high degree of self-motivation

Back Office Administrator Resume Examples & Samples

  • Providing administrative support to the back office
  • Ensure all information taken from calls/email is accurately logged on the system and, where necessary, transferred or referred on appropriately for action
  • Liaising with a multidisciplinary team on various tasks
  • Support in carrying out multiple reports from a wide range of sources on a weekly and monthly basis
  • General administrative duties
  • Ad-hoc duties given by management
  • You will be required to undergo and successfully gain a BPSS and Access NI security clearance check in order to undertake this position
  • Excellent Customer Service skills – including telephone skills
  • Able to demonstrate a clear attention to detail: Able to gather relevant information from customers, update customer information correctly and presenting information clearly and accurately
  • Ability to undertake administrative tasks in a clear and logical structure, ensuring relevant information is documented in a consistent manner
  • Able to confidently use MS Word, Excel and Outlook to a basic standard e.g. Able to use spread sheets to capture and store data in a clear and logical manner. Able to read and send emails / attachments etc
  • Excellent listening skills, be able to maintain a calm, professional and empathetic manner in difficult circumstances. Exceptional written and verbal communication skills, fluent English language skills: able to communicate in a clear, caring, courteous and professional manner
  • Excellent organisational, analytical, prioritisation and problem solving skills, e.g. able to establishing a clear structure to your work to maximise the best use of your time and be able to make logical and solid decisions independently. Maintain high standards of accuracy often when managing multiple tasks or situations
  • Able to develop good relationships with customers and colleagues
  • Previous demonstrable experience in an administrative, organisational or planning position, preferably in an office environment, i.e. can demonstrate a consistent track record of working with minimal supervision, maintaining structure and organisation and use of MS Word, Excel and Outlook to a basic standard

Purchasing Back Office Data Coordinator Resume Examples & Samples

  • Business School or Master’s Degree with a specialisation in Accounting / Purchasing
  • Minimum 3 years experience in a financial / admin role in an international environment
  • Strong IT skills including excel, access and is familiar with modern ERP systems (SAP preferred)
  • Experience in Web design / share place communication tools
  • Good organizational skills and able to manage multiple parallel projects
  • Fluent in English (+ German nice to have)

Rep Back Office Resume Examples & Samples

  • Accurately interprets, compiles and performs data entry in processing customer funding transactions
  • Analyzing, sorting and verifying the accuracy of data before it is entered
  • Responsible for timely and accurate handling of high volume Autoload transactions on a daily basis
  • Maintains logs of activities and completed work including recording details of comments, inquires, complaints and actions taken
  • Manages additional responsibilities including troubleshooting, file back-ups, regular updating, and retrieval of data, as and when required
  • Manages and executes customer notification and update processes for expiring funding sources on a monthly basis
  • Comfortable with the multi computer applications systems to process task assigned
  • Ensures knowledge of customer service practices and procedures remains current
  • Serves as backup for Customer Service Representatives answering phone calls from customers professionally, and taking appropriate action to effectively resolve inquiries and complaints
  • Serves as backup for the Back Office Team answering inbound e-mail, fax or mail and managing their inquiries or requests in a timely manner
  • Serves as backup for the Fulfillment Team preparing cards and tickets for shipping
  • Maintains confidentiality and adherence to Payment Card Industry standards regarding the information being dealt with
  • Strives to achieve 100% accuracy in processing customer payment data
  • Outstanding communication skills both written and verbal
  • Ability to work with others in a close manner
  • Exceptional keyboard skills and telephone etiquette
  • Ability to plan well and prioritize work

Banking Back Office Deposit Operations Consultant Resume Examples & Samples

  • Works individually or within a team on banking business consulting projects to meet specific client requirements
  • Expertly researches and documents client needs related to HORIZON specifications
  • Creates detailed functional specifications for special projects as needed
  • Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc
  • Analyzes HORIZON deposit system impacts on other systems and procedures when providing recommendations
  • Devises and/or modifies processes and procedures to achieve greater efficiencies
  • Conducts a variety of tests to ensure recommendations will meet the needs of the client
  • Influences clients as to the best practice to implement for their institution
  • Consults directly with the client and may travel to the client site
  • May serve as pre-sales support specialist when needed
  • A Bachelor's or equivalent combination of education and experience is required for the specific job level
  • Minimum 3 years in-depth banking deposit back office operations industry experience
  • Demonstrated experience partnering with mid and senior level management stakeholders in creating and recommending solutions
  • Candidate must have back office expertise in all facets and types of deposits
  • Deposit servicing experience is highly desired
  • In-depth knowledge of FIS' products and services is preferred, but not required
  • In-depth knowledge of HORIZON core functionality is preferred, but not required
  • In-depth knowledge of Best Practices in the financial services industry
  • Proficiency in quality management methods, tools and technologies
  • Project management experience is preferred, but not required
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, decision-making, problem-solving and time management skills
  • Ability to persuade and influence others on the best approach to take
  • Ability to estimate work effort for projects and ensure the project is successfully completed
  • Is resourceful and proactive in gathering information and sharing ideas
  • *Ability to travel a minimum of 50% is required for this position.****

Operations Back Office Trainee Resume Examples & Samples

  • Manage Invoices and Expense reports
  • Investigate and resolve discrepancies between cost and budget
  • Keep daily contact with European suppliers and operational budget owners in Lucerne
  • Develop and improve supporting documentation

Team Leader, Back Office Operations Resume Examples & Samples

  • Oversee back office team performance, including providing assistance with complex tasks and projects
  • Create and manage procedures and system roadmaps for Procurement and Vendor Risk
  • Collaborate with internal team members and stakeholders to develop and update roadmaps
  • Develop and manage the department budget, including investigating and resolving questionable charges
  • Ensure ongoing data management and governance for contracts and vendor risk management
  • Create and manage administrative reporting (internal department, audit, regulatory and board risk committee)
  • Develop and manage the department training plan
  • LI-JH1
  • Ability to manage diverse team with varied duties
  • Strong Leadership skills as a working team leader and collaboration with others
  • Office management (budget, administrative support, bill payment)
  • Systems administration (web based systems) related to contract and/ or document management. Novatus Conga systems experience a plus
  • Systems administration (web based systems) related to vendor risk management. Archer eGRC systems experience a plus
  • Data management and reporting experience, including use of SharePoint
  • Analytical ability with capability to gather relevant data from appropriate sources, identify issues, applying logical reasoning to determine relationships and develop results orientated conclusions and make recommendations. Advanced MS Excel experience required
  • Ability to multi-task in support of day-to-day assignments, in addition to special projects and strategic initiatives
  • Excellent written and oral communication skills with ability to listen effectively and respond clearly and directly
  • Excellent organization skills with ability to establish schedules, deadlines and coordinate resources toward fulfillment of desired objectives

Treasury Back Office Administrator Resume Examples & Samples

  • Responsible for maintaining and reconciling various Ryanair Group bank accounts
  • Agreeing all treasury trades with the third party confirmations (e.g. deposits, loans, foreign exchange, swaps and other derivative trades, etc.)
  • Liaising with Treasury Front and Middle Office on a daily basis
  • Liaising with financial institutions to ensure third party confirmations are received in a timely manner in line with Treasury procedures
  • Responsible for sending and receiving all bank transfers both daily and weekly
  • Ad-hoc work allocated by Manager
  • Microsoft Excel and Word
  • Electronic banking systems
  • SAP or other ERP systems
  • Salmon TMS or other treasury management systems

Back Office Representative Resume Examples & Samples

  • Provides cross functional expertise in one or more specialty areas of fraud prevention, for example e-commerce or account review
  • Models call and review practices for peers while maintaining high productivity, displaying initiative, leadership and critical thinking skills above and beyond baseline expectations
  • Participates on the pilot team for new strategies, systems and processes and provides meaningful, thoughtful feedback for improvements
  • Thinks outside position guidelines and recommends system or procedure enhancements to reduce Target Corporation fraud losses
  • Prepares and refers actionable documentation to appropriate Fraud Prevention or Asset Protection Departments for their further investigation
  • Reviews online orders in a quick, efficient and detailed manner while providing a branded guest experience
  • When necessary, restricts orders from further fraud losses based on referrals based on information from partners such as Assets Protection, Customer/Guest Contact Team, Industry
  • 6 months experience in Credit or equivalent experience
  • Ability to excel in proficiency on Credit Fraud Prevention
  • Self motivated; able to work independently
  • Strong Team contributor
  • Great interpersonal and customer service skills
  • Proficiency with Windows, Word, Access and Excel
  • Two years experience in retail environment
  • Criminal Justice or Assets Protection, or Law Enforcement background
  • Exposure to ACAPS and New Accounts processes

Back Office Operations Analyst Resume Examples & Samples

  • Perform cross-functionally to proactively identify, document and assist development of processes and gaps
  • Execute daily processing tasks while working and minimizing exceptions
  • Use root cause analysis to identify solutions to exceptions, errors and process gaps
  • Interpret complex data and effectively communicate findings to stakeholders and third-parties
  • Ensure business requirements and regulations are met and implemented in daily tasks and exception handling, designing and maintaining a quality control process
  • Provide post implementation user support for applications, projects and processes
  • Generate routine and ad hoc reports, using them to drive results and performance
  • Effectively coordinate workload and needs based on competing priorities
  • Communicate upstream and downstream impact of each task, with an emphasis on making connections and seeing “the big picture”
  • Use a proactive and positive approach to research and analyze complex business problems to timely and accurate conclusion, recognizing warnings

Back Office Specialist With Dutch Resume Examples & Samples

  • Ability to demonstrate attention to detail
  • Team work ability
  • Ability to organise own work load with the priorities set by the GBS CBE Manager

Claims Analyst, Back Office Resume Examples & Samples

  • A minimum of 1 year of experience in a Customer Service Claims environment
  • Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills
  • Customer-centric approach to problem resolution
  • Must work well in a team environment, as well as independently
  • Strong ownership skills
  • Must have a strong and positive work ethic and follow Bank of America's Core Values
  • Must be flexible and adapt quickly to change
  • Ability to multi-task and meet specific performance goals
  • Should also have great typing skills and be familiar with 10-key
  • Must be a meets in performance results
  • Knowledge of PC functions in a Windows based environment

Back Office Systems Developer Resume Examples & Samples

  • NQF level 5: 3 year National Diploma/ Higher Certificate
  • National Diploma in Information Technology
  • Some form of financial qualification an advantage, BCom or BSc degree
  • Successful track record in IT environment of Systems Analysis of at least 3 years, demonstrating an ability to meet business needs
  • 3+ years UNIVERSE/BASIC programming experience
  • Any exposure to Fleet Management systems
  • No criminal record

Nuclear Back-office Leader Resume Examples & Samples

  • Control the flow of France nuclear quotations in order to address customer’s inquiries in due time
  • Optimize Nuclear Valves Sales department procedures and tools in order to improve our hit rate
  • Bring technical expertise for the most demanding projects and participate to the proposal review process as well as to the quotation preparation and to project follow up
  • Insure order entry and contract handover to the production team in time and in accordance with our service procedure
  • Participate to the Booking Profile preparation each period
  • Set KPI for quotation and Order Entry
  • Optimize use of Ffirst in the Sales Team
  • Generalize the use of CRM in the team
  • Prioritizes and assign the inquiries to the team in order to respect our lead times
  • Control quotations and orders records in our books
  • Prepare service load charts and set KPI
  • Make sure that all activities of the team are in line with our internal procedures
  • Take on the most technical projects
  • Drive proposal and contract reviews in partnership with Nuclear BU
  • Prepare customer quotations that are on time, technically accurate, commercially verified, offering the best all-round solution
  • Keep full history of prices, quotations and customer documents
  • Follow-up on quotations with customers as agreed with Outside Sales
  • Negotiate sales orders within agreed delegation of authority (DOA)
  • Maintain accurate and complete records in CRM
  • Ensure that purchase orders are commercially complete and accurate (Contract Review) before processing for order entry in accordance with relevant procedures
  • Prepare order acknowledgment
  • Organize internal kick-off meetings when relevant
  • Answer customer questions
  • Provide advice on technical solutions and benefits
  • Communicate with Nuclear BU queries regarding lead-time, specials, etc
  • Attend customer meetings as required, including customer site visits
  • Ensure activities are carried out in line with agreed departmental KPIs
  • Attend relevant technical and commercial trainings as required to maintain a high level of product and process knowledge, including new products as and when released
  • Comply with local and international Emerson Trade Compliance and Quality Management procedures, as well as the Emerson Ethics policy, with respect to all business activities
  • Other responsibilities as reasonably required
  • Mechanical Engineering degree
  • 1+ years experience
  • French - native or bilingual proficiency

Optumcare Back Office Certified Medical Assistant Resume Examples & Samples

  • Performs a variety of patient care activities to assist physicians and nursing personnel including procedures, injections, EKGs, phlebotomy
  • Delivers quality customer service and maintains established quality control standards
  • Shows patients to exam rooms according to company standards
  • Records patient care documentation in the medical record accurately and in a timely manner
  • Coordinates patient care as directed by physicians, company standards and policies
  • Processes appropriate documents in an organized and accurate fashion
  • Respects patient confidentiality at all times
  • Graduate from an Accredited Medical Assistant program
  • Ability to use MS Office package or similar programs
  • 6 months + experience as a Medical Assistant in back office Back office medical assistant
  • Working knowledge of Health Insurance: HMO, PPO, Medicare and Medicaid
  • ICD - 9 and CPT coding experience
  • Ability to react calmly and effectively in emergency situations
  • Effective communication and customer service skills

Technical Back Office Resume Examples & Samples

  • Provide technical support and advice (Products & tools) by phone and onsite to Siemens partners (Distributors, panel builders, integrators)
  • Prepare offers for our partners and support them in technical configuration of their offers
  • Support partners in offer calculation
  • Participate in price list creation for partners & create quotations for special requests from partners
  • Ensure the training of partners in products & tools
  • Promote our products @ customers (partners & end customers)
  • Support correct Order Management (grant on-time delivery, check order conformity, assist Customs agent for technical issues)
  • Support & Prepare promotion & Marketing actions like workshops; fairs, newsletters, etc
  • Participate in updating Customer contact information & updating CRM opportunities
  • You have an engineering degree in “courant fort” or similar; ideally you have already worked in a sales oriented activity and have experience in customer contact
  • You have a founded knowledge in electrical networks and the ability to read electrical plans; practical experience in this domain is a plus
  • You are fluently French speaking and have a good level of English (spoken and written)
  • You have an open culture and you are a real team player; presentation skills and ability to convince are part of your strong points
  • You work with a structured approach and solution oriented; you are able to take initiative

Technical Back Office Resume Examples & Samples

  • Support partners in technical configuration of offers
  • You have an engineering degree in electrical and/or industrial automation; ideally you have already worked in a sales oriented activity and have experience in customer contact
  • You have a founded knowledge in electrical networks and the ability to read electrical plans and/ or you have good Knowledge in communication networks (Modbus RTU, TCP, Profibus, Profinet); practical experience in one of these domains is a plus
  • Founded knowledge of SIMATIC technology is a plus

Sales Back Office Analyst With English & German Resume Examples & Samples

  • Education in Business administration - finance or any related area, or equivalent working experience
  • Languages: English and German (minimum upper-intermediate spoken and written)
  • Good knowledge of MS Office (Word, Excel, Outlook)
  • Good communication skills via phone and emails
  • Background in Sales Back Office is an advantage
  • Work independently with high diligence
  • Mobility: Initial knowledge transfer training in Germany for 2 weeks

Head of Accounts Receivable & Treasury Back-office Resume Examples & Samples

  • In your new role, you lead a team of 10 employees handling the Accounts Receivable and Bank Accounting processes for all German entities of Boehringer Ingelheim, ensuring high quality and compliant operations
  • You manage global intercompany processes like Cash-Pooling and monthly reconciliation processes
  • The responsibility for Global Credit Management and commercial Credit Insurance for our German and International affiliates will be one of your key tasks
  • Treasury Back Office including risk monitoring for FX-Deals and compliance with EMIR regulations lies within your area of responsibility
  • As project lead, you strive for continuous improvement of existing Order-to-Cash processes and standards
  • Furthermore you work closely with our Deployment teams in projects to integrate new entities into our Global Business Services
  • Your tasks also include the monitoring of SAP SD interfaces

Business Analyst Back-office Resume Examples & Samples

  • Past Experience in Financial industry as a Production Support Officer or a similar role (required)
  • 5 years+ experience in IT Application Support in a financial institution
  • Technical/Business Skills

AP Regional Supervisor, Back Office Solutions Resume Examples & Samples

  • Leading and/or supervising systems projects (Sunsystems, Materials Control and/or BirchStreet) to ensure all new installations/upgrades are completed in accordance with regional standards and policies
  • Communicating and interfacing with property finance/purchasing teams to carry out the systems project. The individual in this role will be a key liaison between vendors, systems manager and finance leadership throughout the project implementation
  • Conducting systems training to the property users
  • Assisting the Regional Manager to review and update the related systems SOPs and standard configurations for the region
  • The individual will also collaborate with the Regional Manager to develop related systems financial tools or reports
  • Drafting and editing systems documentation
  • College degree in accounting, finance, information systems or a related field
  • Experienced user in Sunsystems, Materials Control and/or BirchStreet daily operations. Systems implementation and training experience is a plus
  • Familiar with Marriott SOPs, financial reports and systems standard shell
  • 2 plus years of progressively responsible experience in finance operations/accounting
  • Language: Fluency in written and spoken English is required. Fluency in Mandarin is also desirable
  • Ability to work independently and think strategically
  • A positive attitude and good team player

Back Office Medewerker M/V Resume Examples & Samples

  • Ben jij iemand die houdt van organisatie en orde? Ben jij een pietje precies die graag in detail werkt en graag zorgt dat alles klopt?
  • Ben je levendig en flexibel en kan je goed om met stresssituaties?
  • Ben je inventief, open-minded en kun je bij probleemsituaties een creatieve oplossing bedenken?
  • Heb je een passie voor de hotellerie en is de gast steeds jouw grootste zorg?
  • Passen de woorden fun, authentiek, verantwoordelijkheidszin bij jou?
  • Ben je graag druk bezig en zoek je steeds naar extra werk?
  • Houd je van afwisseling in je job en ben je ook graag met de gast bezig?
  • Sta je open om je te ontwikkelen en wil je graag bijleren?
  • Ben je een optimist en ga je met een smile door het leven?

Back Office Processing Agent Resume Examples & Samples

  • Typing/keyboard and good IT skills are essential
  • Attention to detail essential
  • You Must be 100% quality focused due to the nature of work i.e. cash handling and working with sensitive data
  • Experience of piece work or a process driven environment would be useful however full training will be given on all tasks
  • Able to work on your own initiative and drive your own performance and skills
  • Flexible where possible
  • Able to keep motivated as a lot of the tasks are of a repetitive nature
  • Able to multi skill and change teams/ work types at short notice
  • Lifting and unloading of stock can apply to this role so manual handling will be required

Medical Assistant / Back Office Resume Examples & Samples

  • Greets patients in courteous and polite manner
  • Assists in simple office and minor surgical procedures
  • Assists with the education of the patient and/or family as directed by the physician
  • Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits
  • Answers telephone inquiries and triage calls
  • Responsible for all laboratory duties including drawing, spinning, prepping blood for testing and maintaining appropriate logs
  • Enters all test requisitions and encounters in the computer
  • Preferred: Graduation from an accredited Medical Assistant program with a valid MA school certificate OR Registered Medical Assistant (RMA) OR Certified Medical Assistant (CMA) OR 2 – 5 years of practical clinical experience
  • Ability to perform EKGs
  • Preferred: Strong phlebotomy skills
  • Ability to evaluate patient needs, administer prescribed medications, assist physician
  • With examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
  • Working knowledge of basic Medical Assistant principles and practices

Back Office Administrator Resume Examples & Samples

  • Leverage superior product and policy knowledge and resources to resolve consumer inquiries, thereby avoiding unnecessary repeat calls
  • Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements
  • Obtain information regarding replacement review process
  • Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
  • Pro-active problem solving skills. Ability to quickly research consumer questions across various information sources (including websites, technical guides)
  • Ability to work well within team environment
  • Career ambitious
  • Strong ability to multi-task

Back Office Medical Assistant Resume Examples & Samples

  • Under direction and supervision of physician, administers immunizations, EKGs, ear washes, and other patient services
  • Assists with the education of the patient and/or family as directed by the physician. Contacts patients as needed to give testing results instructions from the physician and scheduling of necessary visits
  • Conducts all front office functions as requested
  • Maintains equipment and adequate stock levels of consumables in laboratory area. Acts as liaison between all independent lab services and the center
  • Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills

Junior Back Office Analyst Resume Examples & Samples

  • Ensure all incoming confirmations are appropriately linked into the automated documentation storage system
  • Chase unexecuted paper confirmations for corporate, hedge fund and inter-bank clients within regulatory timeframes and to meet monthly targets. This task applies to credit, rates and FX products
  • Ensure all reports and tracking statistics for the team are completed on a daily basis
  • Ensure that set ups in the FX Back Office tool are handled in a timely manner
  • Bachelor – speciality Financial Markets
  • Academic knowledge of the financial market
  • Good analytical and organizational skills
  • Reactivity
  • Good adaptability skills
  • Ability to escalate in a timely fashion

Customer Relation Team Back Office Internship Resume Examples & Samples

  • Month 1: Taking classroom theory into practice, you'll start learning about the business, our secret language and strategies, and getting to know our amazing people. Your own opinion will count every day
  • Level 1 (Month 2-6): Then you will be given your own projects and play on the battle field straight away. We will help you pick-up and conquer challenges
  • Should you show great results, you contract might be extended for another 6 months, leading you to Level 2 (Month 7-12): This will be your time to shine and showcase all you have learnt so far. Expect to jump-over a raised bar
  • A business related degree full-time student, who has fully completed second year of Bachelor degree and is already in his/her third year, Master degree students would be preferred
  • Curious mind with thirst to pursue a career in the fast-paced tech world
  • Good team player who can easily integrate in a team and cooperate with colleagues
  • Self-starter, you have played key role in extra-curriculum activities and juggle easily with multiple priorities
  • Communication champ you keep everyone involved and on track
  • Relationship builder you thrive achieving outstanding results in collaboration
  • Creative problem-solver you jump on opportunities to come up with alternative solutions
  • Strong follow-through skills and able to drive issues to resolution
  • Interested in data analysis junior Excel wizard, Power Point & Outlook fan
  • Interested in new products and technologies and willing to develop deeper knowledge in HP products
  • Fluent English and able to work in an international environment

Lubricant Back Office Resume Examples & Samples

  • Preparing documents of contracts
  • Recording delivery claims of dangerous waste material
  • Preparing weekly sales reports
  • Telesales: contacting and motivating small buyers
  • Receiving and preparing incoming orders
  • Preparing invoices and dunning letters for post
  • Requesting and filing copies of delivery note, signed by the customer
  • Receiving and recording customer complaints
  • Communication, team work and negotiation skills
  • Proactive and conscientious style of working
  • Analytical thinking and acting

Back Office Operator Resume Examples & Samples

  • Carry out the administration of guarantees Lenovo and Apple computers (Laptops, Desktops, Monitors)
  • Preparation, installation and configuration of computers (HW), Software and according to the policies of the Customer
  • Inventory and control equipment Laptop, Desktops and Monitors, upon delivery of inventory control equipment
  • Installation and testing of corporate images of computer equipment
  • Activation of voice and data port
  • Relocation requirements to users places
  • Support and installation of network printers and maintenance thereof
  • Support the use of SharePoint, Lync, Outlook and BOX
  • Preventive and corrective maintenance of computer equipment
  • Support special events or on demand VIP users defined by customer
  • Support to end users
  • Comply according to preparation equipment checklist provided by customer
  • Comply with the infrastructure operating DRP Alternate site
  • On-site support for managing backups and restore information
  • Support specific requirements of the customer
  • Responsible solution to Deskside Support Incidents through CNSC, after training from the customer Partner to care system reports

Software Engineer for OTC & Forex Back Office Execution Resume Examples & Samples

  • In-depth experience in programming in C# and/or Java
  • Messages Based Communications
  • RESTful web services
  • SOLID Design Principles

Summer Student Loans Back Office Resume Examples & Samples

  • Prepare Lender Debt Validation Letters
  • Work system-generated reports to resolve account issues
  • Request, prepare and send reprinted loan documents as requested
  • Conduct investigations
  • Regularly interact directly with customers via phone or email to gather necessary facts to fully resolve issues
  • Be available to assist front-line phone teams when called upon