Airport Representative Resume Samples

4.6 (92 votes) for Airport Representative Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the airport representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
KS
K Sanford
Keaton
Sanford
4827 Vivienne Brook
Chicago
IL
+1 (555) 328 6472
4827 Vivienne Brook
Chicago
IL
Phone
p +1 (555) 328 6472
Experience Experience
Phoenix, AZ
Airport Representative
Phoenix, AZ
Kuphal, Schamberger and Upton
Phoenix, AZ
Airport Representative
  • Provide every assistance to passengers affected by layovers
  • Computer Literate with Knowledge of Hotels Property Management system & Micro soft Office application,
  • Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
  • Assist departing guests in pre check in, ticketing and baggage clearance
  • Establishes and maintains effective employee relations
  • Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities
  • A passion for providing great service
Boston, MA
Representative Airport Operations Training Quality Control
Boston, MA
Hartmann, Upton and Stiedemann
Boston, MA
Representative Airport Operations Training Quality Control
  • Supports leadership in the development of corrective actions plans
  • Service Providers
  • Ground Handling Partners
  • Provides consultation to all Training leadership in the escalation of non-compliance issues, regulatory training failures as well as the identification and escalation of program gaps
  • May provide on-site support for station transformations including: including station start-ups, closures, conversions (mainline to express or express to mainline), seasonal service, line of service transitions and terminal moves
  • Responsible for analyzing trends, conducting root cause analysis and partnering with Training leadership to develop action plans designed to drive performance metrics and improve training compliance and engagement
  • Conduct on-site training audits to ensure quality training, regulatory compliance and drive improvement in training satisfaction. Audits include, but are not limited to
present
Boston, MA
Senior Customer Assistance Representative Sioux Falls Airport
Boston, MA
Heidenreich, Jacobi and Daugherty
present
Boston, MA
Senior Customer Assistance Representative Sioux Falls Airport
present
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Understand and communicate rental terms and conditions, vehicle features and other services
Education Education
Bachelor’s Degree
Bachelor’s Degree
Liberty University
Bachelor’s Degree
Skills Skills
  • Good knowledge of the city
  • Computer Literate with Knowledge of Hotels Property Management system & Micro soft Office application,
  • A passion for providing great service
  • A professional attitude and string work ethic
  • Ability to perform in a team and autonomously
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Able to read and write English
  • Graduate in any discipline
  • At least 1 year experience in the hospitality industry
  • Capacity to read, writes, speak & understand English & Amharic language to communicate effectively with guests & team members
Create a Resume in Minutes

7 Airport Representative resume templates

1

Airport Representative Resume Examples & Samples

  • Diploma in Hospitality or Tourism Management
  • Minimum two years' work experience preferably in Front Office/Concierge desk in hotel operations
  • Excellent customer services and interpersonal skills
2

Airport Representative Resume Examples & Samples

  • Ensure all Standard Operating Policies & Procedures are adhered to
  • Ensure guest requests are handled in a timely manner
  • Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions
  • Greets all Guests courteously, using the guest’s name where possible
  • Maintains presence at the arrival area throughout the hours of the shift
  • Is aware of the location and status of the Hotel Drivers and vehicles at all times
  • Escorts guests to Hotel Vehicles, introduces Driver and arranges taxis for Guests
  • Is an ambassador to Fairmont Hotels & Resorts in all Guest interactions
  • Is observant and responds to all Guest inquiries
  • Is clear and concise when explaining procedures and information to Guests
  • Maintain a library of all relevant directories and business information
  • Ensure desk, lobby, hotel entrances and baggage area are kept clean and tidy at all times (if with airport lounge)
  • Liaise with Chef Concierge and Reception to foresee future VIP arrivals and departures
  • Ensure all equipment and supplies are accounted for and in good working order
  • Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
  • And other tasks assigned by the superior
  • College/University Diploma in Hotel Management
  • Previous experience as Hotel Concierge in a luxury hotel
  • Excellent communications skills (Verbal & Written)
  • Must be able to handle a multitude of tasks in an intense, ever- changing environment while remaining calm and collective
  • Must be flexible in terms of working hours
  • Proficient in Microsoft Windows applications
3

Airport Representative Resume Examples & Samples

  • Ability to understand guest inquiries and provide responses
  • Ability to focus on details and guests' needs
  • Ability to prioritize, organize and make good judgments
  • Ability to work well under pressure of check-in/check-out
  • Physically strong to place, remove guest luggage to/from guest room
  • Ability to remain calm at assigned post for extended periods of time
  • Meet, greet and escort guest from the airport to the hotel
  • Assist with guest luggage from airport to hotel
  • Assist guest luggage from hotel to airport
  • Assist in locating guest
  • By using name board meet guest and greet
  • Identify and explain hotel facilities and features to guests while escorting them from the airport
  • Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations
  • Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries
  • Explain directions of transportation within the local area
  • Maintain accurate log record of guest calls for Concierge assistance
  • Answer Concierge telephone within 3 rings using correct greeting and telephone etiquette
  • Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
  • Remain in assigned post position, maintaining correct stance
  • Retrieve guest dry cleaning/laundry from their rooms and deliver to Laundry/Dry cleaning
  • Ensure confidentiality of hotel guests and security of guest room access
  • Carry out official orders of the immediate manager
  • Successful completion of the training/certification process
  • To follow fire and work safety regulations
4

Airport Representative Resume Examples & Samples

  • Ensure brand service standards are consistently practiced
  • Ensure that courteous, prompt and efficient service is given to all guests
  • Ensure that all arrival guests with flight details are paged and assisted with luggage and transportation
  • Ensure to be neatly groomed and well attired at all times whilst on duty
  • Report to Airport Desk Mgr prior to leaving for the airport to obtain necessary reports and highlights of the day
  • Meet and greet guests , assist with luggage, and the hotel's airport representative inform the hotel of guests arrival
  • To bide fond farewell and thank them for staying with us
  • Participate in departmental meetings with all Front Office team
  • Ensure that standards and procedures are set and understood
  • Sell the hotel outlets as much as possible
  • Ensure that Airport desk Mgr and Duty Manager are kept informed of all developments and guest feedback
  • Ensure that a high standard of guest relations and service within the airport-reps is consistently maintained
  • Co-ordinate all Shuttle & Private transport bookings as per policy
  • Continuous communication with Duty Manager to ensure seamless check-in and procedures for guests
  • To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude
  • Must know all Hotel products and services and actively recommend to our guests
  • Ensure that there is a thorough hand over at the completion of each shift
  • Any other duties assigned by Airport desk Mgr and the Front Office Management
  • Diploma or Degree in any Field & Minimum of 2 Years’ Experience in Preferably in Hospitality industry
  • Computer Literate with Knowledge of Hotels Property Management system & Micro soft Office application,
  • Capacity to read, writes, speak & understand English & Amharic language to communicate effectively with guests & team members
  • Applicant with additional language preferred
  • A passion for providing great service
  • A professional attitude and string work ethic
  • Ability to perform in a team and autonomously
  • Good knowledge of the city
5

Airport Representative Resume Examples & Samples

  • 1) Ability to understand guest inquiries and provide responses
  • 2) Ability to focus on details and guests' needs
  • 3) Ability to prioritize, organize and make good judgments
  • 4) Ability to work well under pressure of check-in/check-out
  • 5) Physically strong to place, remove guest luggage to/from guest room
  • 6) Ability to remain calm at assigned post for extended periods of time
  • 7) Ability to work cohesively with co-workers as part of a team
  • 1) By using name board meet guest and greet
  • 2) Identify and explain hotel facilities and features to guests while escorting them from the airport
  • 3) Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations
  • 4) Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries
  • 5) Explain directions of transportation within the local area
  • 6) Maintain accurate log record of guest calls for Concierge assistance
  • 7) Answer Concierge telephone within 3 rings using correct greeting and telephone etiquette
  • 8) Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
  • 9) Remain in assigned post position, maintaining correct stance
  • 10) Retrieve guest dry cleaning/laundry from their rooms and deliver to Laundry/Dry cleaning
  • 11) Ensure confidentiality of hotel guests and security of guest room access
  • 12) Carry out official orders of the immediate manager
  • 13) Successful completion of the training/certification process
  • 14) To follow fire and work safety regulations
6

Airport Representative / Concierge Resume Examples & Samples

  • Pleasant personality, good looking
  • At least 1 year experience in 5-star hotel in the same or similar role
  • College level education
  • Very good communication skills
  • Proficient in English both in oral and written English language
  • Knowledge of other languages would be an advantage
7

Counter Customer Service Representative Boston Logan Airport Resume Examples & Samples

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Initiate rental contract based on customer reservations or on-the-spot need
  • Assist to assess condition of rental upon return
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future
  • Apart from religious observation, must be available to work Sunday, Monday, Tuesday, Friday and Saturday from 3pm-1130pm with a 30 minute break each shift
8

Customer Assistance Representative MSP Airport Resume Examples & Samples

  • Process returns and check-ins
  • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return
  • Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information
  • Answer telephone in a friendly, helpful and prompt manner
  • Some college education preferred
9

Seasonal Summer Senior Customer Assistance Representative Omaha Airport Resume Examples & Samples

  • Write rental contracts, providing a high level of customer service and offering optional products
  • Process returns, check-ins and exit kiosk transactions
  • Must be willing to accept 10.50 per hour
10

Senior Customer Assistance Representative SFO Airport Resume Examples & Samples

  • The starting pay for this position is $15.22/hour plus ability to earn incentives and includes a $500 sign on bonus after 90 working days!**
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Must have at least 6 months prior customer service retail or administrative support experience
11

Airport Representative Resume Examples & Samples

  • Ensure brand service standards are consistently practiced by all team members
  • Report to Airport Executive prior to leaving for the airport to obtain necessary reports and highlights of the day
  • Meet and greet guests with the limousine, assist with luggage, and the hotel's airport representative to inform of guests arrival
  • Ensure that Airport Executive and Duty Manager are kept informed of all developments and guest feedback
  • Ensure that consistently high standards of presentation are maintained for both department and Team Members
  • Co-ordinate all limousine bookings as per policy
  • Any other duties assigned by Airport Executive and the Front Office Management
  • Fluent in English, Hindi, Kannada and other languages will be beneficial
  • Graduate in any discipline
  • At least 1 year experience in the hospitality industry
12

Airport Representative Resume Examples & Samples

  • Ideally with a relevant degree or diploma in Hospitality or Tourism management
  • Minimum 2 years work experience in hotel operations
  • Proficiency in Putonghua and English is essential
13

Administrative Representative BWI Airport Resume Examples & Samples

  • Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
  • Be able to research for unaccounted vehicles and overdue customers and support the research
  • Perform various administrative and basic accounting functions such as: lost and found management, research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer close-pends and extensions
  • Must have at least 1 year of prior customer service or administrative support experience
  • Must have a valid US driver's license for at least 1 year
  • Must accept beginning pay of $12/hour
  • Must be able to work the schedule below
  • Ability to evaluate customer needs, fact find, build rapport, answer questions, and probe for service quality
  • Accurate administrative skills in the area of typing, data entry and reporting
14

Senior Customer Assistance Representative Charleston Airport Resume Examples & Samples

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person(mainly outdoors)
  • Assist customers during the check in process of the vehicle
  • Must be willing to accept $11/hour
  • Must have at least 1 year prior retail or sales experience
15

Summer Administrative Representative MSP Airport Resume Examples & Samples

  • Take incoming calls-reservations, rate quotes, general questions and answers, provide information and resolution for customers
  • Provide high level of customer service by assisting customers and assessing their rental needs over the phone
  • Effectively market the company over the phone
  • High School Diploma or G.E.D. required
  • Minimum 1 year experience handling basic customer service
  • Minimum 6 months office administrative experience
  • Apart from religious observation, must be available to work the following schedule
16

Senior Customer Assistance Representative Myrtle Beach Airport Resume Examples & Samples

  • Must be able to work Monday-Sunday 6:00AM-2:00PM or 2:00PM-10:00PM 40hrs/week***
  • Must have at least 1 year prior customer service retail or administrative support experience
  • Must have a valid driver's license (not restricted or suspended) with a clean driving record
17

Administrative Representative San Diego Airport Resume Examples & Samples

  • Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned
  • Perform miscellaneous and backup job-related duties as assigned
  • No drug or alcohol related convictions on driving record (DWI/DUI) in past 3 years
18

Representative Airport Operations Training Quality Control Resume Examples & Samples

  • Conduct on-site training audits to ensure quality training, regulatory compliance and drive improvement in training satisfaction. Audits include, but are not limited to
  • United mainline, United Express, United Cargo
  • Ground Handling Partners
  • Service Providers
  • Training lines include, but are not limited to
  • ATW, BTW, Station Operations
  • STC/UAX TCC
  • Global Service
  • Cargo
  • Cabin Appearance
  • Lavatory Service
  • Develops, implements and maintains audit programs to meet all quality measures and requirements
  • Prepares and delivers written and in person de-debriefs to ensure training leadership is aware of findings and corrective actions needed to meet service expectations
  • Responsible for analyzing trends, conducting root cause analysis and partnering with Training leadership to develop action plans designed to drive performance metrics and improve training compliance and engagement
  • Provides consultation to all Training leadership in the escalation of non-compliance issues, regulatory training failures as well as the identification and escalation of program gaps
  • Develops and administers systems and procedures that drive successful oversight of all training requirements, partners and programs
  • May provide on-site support for station transformations including: including station start-ups, closures, conversions (mainline to express or express to mainline), seasonal service, line of service transitions and terminal moves
  • Supports leadership in the development of corrective actions plans
  • Collaborates with the Airport Operations Planning Groups, Quality Assurance, Station Leadership and Service Partner Leadership to analyze audit data and collaborate on appropriate implementation actions
  • Position requires up to 75% travel
  • Proficiency with Microsoft Excel and Word
  • Ability to build strong team relationship
  • Excellent time management, follow through and organizational skills
  • Minimum two years experience in Airport Operations or related background
19

Summer Seasonal Customer Assistance Representative MSP Airport Resume Examples & Samples

  • Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both
  • Given the nature of our job requirements, more than 3 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last three years will disqualify you from employment
  • Apart from religious observation, must be available to work nights and/or weekends
20

Customer Assistance Representative Eugene Airport Resume Examples & Samples

  • Tuesday, Wednesday, Thursday 11:00 am to 4:00 pm
  • Friday 1:00 pm to 6:00 pm
  • Saturday 12:00 pm to 5:00 pm
21

Commission Sales Representative O Hare Airport Resume Examples & Samples

  • Use company approved sales and service techniques when determining customer needs
  • Offer optional products to meet customer wants and needs
  • Prepare all rental and return documents accurately and completely
  • Qualify each customer using our company rental requirement guidelines
  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc
  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
  • Ensure that the return date and time on the rental agreement is accurate
  • Review all charges at the time of vehicle return
  • Prepare the Rental Agreement Folder with all required information
  • Answer the phones to assist customers in a friendly, helpful and prompt manner
  • Assist customers by effectively resolving all customer service issues
  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required
  • Possess strong skill set in customer service and problem prevention
  • Ability to communicate instructions from management to other positions
  • Ability to work in high stress and pressure situations
  • Ability to effectively offer and sell incremental items
  • Comply with all uniform appearance requirements
  • Must have a minimum of 1 year of commission or incentive based sales experience
  • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company now or in the future
  • Must be able to work afternoon, night, and/or weekend shifts
  • Must be able to accept a starting pay of $10.50/hour plus commission!
22

Administrative Representative Dulles Airport Resume Examples & Samples

  • Respond appropriately to all customer inquiries and calls. Answer telephone and take messages accordingly. Direct incoming calls appropriately
  • Type reports and correspondence, copy and collate materials and receive, distribute and prepare mail
  • Establish and maintain centralized files; this may include such things as employee files, tracking vacation/sick time and time cards
  • Distribute new employee orientation materials and assist with the completion of required paperwork
  • Provide support on special projects such as title registration, fleet maintenance, maintenance tracking on vehicles, turnback recording, etc., as required
  • Order supplies and forms to maintain adequate supplies; may include supplier, vendor and repair services contact. Maintain copy and fax machines
  • Prepare payroll for hourly employees including entering data into on-line time entry system and preparation of employee control documents; new hire paperwork and personnel action forms, as required
  • Make travel arrangements as needed
  • Cash control; handle cash and prepare deposits
  • Must have a minimum of 3 years’ experience in the last 6 years in any of the following
23

Airport Representative Resume Examples & Samples

  • Regularly (2/3 of the time or more) stand for prolonged periods; talk; hear audible alarms, voice commands with background noise; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; repetition-using an input device-a keyboard or mouse-in a steady manner; use close vision with or without corrective lens. (clear vision at 20 inches or less); use distance vision with or without corrective lens. (clear vision at 20 feet or more); use color vision (ability to identify and distinguish colors); use peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); use depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions); maintain alertness and attentiveness up to 4 hours while working varying hours; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure); work in small or tight spaces
  • Frequently (1/3 to 2/3 of the time) walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); repeat motions more than twice per minute; work in an environment subject to vibrations; work in varied light conditions including low or diminished lighting
  • Occasionally (1/3 of the time or less) climb stairs/ladders; stoop, kneel, crouch or crawl; reach, pull, push with hands and arms above/below head; lift up to 20 pounds with control; push up to 30 pounds with control; work in an environment with flashing lights including strobe lamps; use the ability to smell
  • Frequently (1/3 to 2/3 of the time) be exposed to loud noise levels (noise when raised conversation is needed)
  • Occasionally (1/3 of the time or less) work in wet, humid conditions (non-weather); work in outdoor weather conditions to include direct sunlight, heat or cold
24

Airport Representative Resume Examples & Samples

  • Responsible for meeting and greeting guests at the airport and projecting a positive first impression of the hotel to arriving guests
  • Project a first positive impression of the Hotel to arrival guests by extending a warm welcome and provide any required assistance
  • Maintain detailed knowledge of all facilities and services offered by the hotel
  • Communicate with Front Office Manager, Guest Relation Manager, Duty Manager on shift and any other Department for VIP guests to be welcomed at the airport and ensure transportation is arranged
  • Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities
  • Assist departing guests in pre check in, ticketing and baggage clearance
  • Maintain a good relationship with airline personnel, immigration and custom officers
  • Provide every assistance to passengers affected by layovers
  • Promote and sell the hotel to arriving guests who do not have accommodation (ie walk in guests)
  • Maintain appropriate standards of conduct, dress, hygiene, uniform and appearance
  • Establishes and maintains effective employee relations
  • Attends and participates in departmental meetings and training sessions as required
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Able to read and write English
  • High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
  • 1 year experience in concierge / customer service, or an equivalent combination of education and experience
25

Concierge / Airport Representative Resume Examples & Samples

  • 1All hotel features/services, hours of operation
  • 2 All room types, numbers, layout, decor, appointments and location
  • 3 All room rates, special packages and promotions
  • Daily house count and expected arrivals/departures
  • 5 Room availability status for any given day
  • 6 Scheduled daily group activities
  • Keep control over the assigned deposit box. Keep it secure
  • Meet with supervisor to review daily assignments and priorities
  • Meet with departing Front Desk Agent to review business status and follow up items
  • Access all function of computer system according to established procedures and standards
  • Answer department telephone within three rings, using correct greeting and telephone etiquette
  • Accommodate all requests for information in a congenial manner
  • Process all guest check-ins according to established hotel requirements
  • 1 Confirm reservation in system and review all noted information
  • 2For guests without a reservation, sell a room type agreed upon
  • 3Register guest in PC database and generate a registration card
  • 4 Tell the guest about registration card information
  • 5Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
  • 6 Assign guest room
  • 7Advise guest of any messages, mail, faxes, etc. received for them
  • 8 Inform guest of room safe and mini-bar key and room key procedures
  • 9 Issue parking passes/validate valet parking tickets and enter information in computer
  • 10Communicate services and amenities included in packages to guests on packages
  • 11Obtain proper identification for tax-exempt guests and attach form to registration card
  • 12 Ask the guest to sign necessary papers
  • 13 Ensure that Bellman escorts guest to the room and transports their luggage to the room
  • Perform the registration for foreign guests according to the local laws on registration
  • Communicate V.I.P. arrivals to the staff for escorting and delivering amenities
  • Set up accurate bills for each guest checking in according to their requirements (i.e., shares, separate room/tax/incidentals, comp)
  • File registration cards and vouchers in bucket by room number
  • Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests
  • Make room change
  • Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction
  • Document all guest requests, complaints or problems immediately to the mystique system and notify designated department by using F9/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction
  • Take, record and deliver messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals
  • Offer detailed information on the voice mail system to callers and guests wishing to leave message
  • Accept and record wake-up call requests; deliver to PBX
  • Block rooms in the PC database and follow necessary requirements
  • Communicate necessary guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Match the bucket check to in-house guest ledger report; report discrepancies to manager
  • Process all checkouts according to established hotel requirements
  • 1 Resolve any late charges
  • 2 Present folio to guest and resolve any disputed charges
  • 3 Settle guest accounts following Accounting procedures
  • 4 Retrieve guest room key from guest
  • 5 Request guest comments on their stay
  • Process express checkouts throughout the shift
  • Handle requests for late checkouts according to established hotel procedures
  • Conduct group check-ins/outs according to established hotel procedures
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
  • File guest room keys and ensure the safe keeping of keys at the Front Desk
  • Adhere to all cashiering procedures
  • 1Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
  • 2 Make change for guests
  • 3 Post charges
  • 4Settle room accounts
  • 5 Run closing reports
  • 6 Count bank at end of shift
  • 7Complete designated cashier reports
  • 8 Balance receipts
  • 9 Drop receipts
  • 10 Secure bank
  • Legibly document pertinent information in the logbook
  • Carry out official orders of the immediate manager
  • To follow fire and work safety regulations
26

Senior Customer Assistance Representative Sioux Falls Airport Resume Examples & Samples

  • Some college preferred
  • Must have at least 1 year prior customer service or sales experience
  • Monday - Friday 7:00am-12:00pm
  • Monday- Friday 6:00pm-11:00pm
27

Customer Assistance Representative Eugene Airport Resume Examples & Samples

  • Sunday 4:00 pm to 12:30 am
  • Monday 4:00 pm to 12:30 am
  • Wednesday 4:00 pm to 12:30 am
  • O Sunday 4:00 pm to 12:30 am
28

Customer Assistance Representative Medford Airport Resume Examples & Samples

  • Tuesday 4:00 pm to 12:30 am
  • Thursday 4:00 pm to 12:30 am
  • Friday 4:00 pm to 12:30 am
  • Saturday 4:00 pm to 12:30 am
29

Customer Assistance Representative Senior Nashville International Airport Resume Examples & Samples

  • Must have valid driver's license with no more than two moving violation and/or at-fault accident on driving record in the past three years
  • Must be able to work at the Nashville International Airport location
  • Must have at least 6 months of customer service or administrative work experience within the last 2 years
  • Aside from religious observations, must be able to work one of the following shifts