Airport Operations Resume Samples

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LK
L Kiehn
Leone
Kiehn
4324 Kautzer Roads
Los Angeles
CA
+1 (555) 886 7194
4324 Kautzer Roads
Los Angeles
CA
Phone
p +1 (555) 886 7194
Experience Experience
Philadelphia, PA
Airport Operations
Philadelphia, PA
Stehr Inc
Philadelphia, PA
Airport Operations
  • Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
  • Train and assist employees with PM’s and CM’s; confirming scheduling and completion of all PM and CM work
  • Provide direction for all AOA mAintenance workers
  • Possess and maintain a current and valid driver’s license, to drive to various work sites
  • Responsible for day-to-day operational performance of assigned domestic outstation
  • Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
  • Meet or exceed operational performance/goals for ATW, BTW & vendor partner operations
Boston, MA
Vnc-airport Operations
Boston, MA
Beatty, Klocko and Lueilwitz
Boston, MA
Vnc-airport Operations
  • Performs other duties as assigned
  • Be fully familiar and updated with Damco service scopes, service patterns, acceptance policies and, all other matters of the same nature
  • Coordinate with Customer services to make sure cargo will be received smoothly at airport without receiving complaints from customer
  • Be the contact point to Customer service for daily physical cargo handling at airport (trouble handling: cargo damage/ cargo missing/ document missing, etc)
  • Be the first contact point to customers when cargo is delivered to airport
  • Maintain good relationship with customer
  • Attend customer’s request on time
present
Phoenix, AZ
Supervisor Airport Operations
Phoenix, AZ
Morissette-Fay
present
Phoenix, AZ
Supervisor Airport Operations
present
  • Develop and support standard work and continuous improvement processes
  • Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
  • Assist customers and perform day-to-day Crewmember functions as necessary
  • Report and provide operational feedback and performance to leadership either through verbal or written means of communication
  • Focus on performance issues with the goal of changing co-worker behavior
  • Good standing in Attendance, Performance and Safety
  • Flexibility to TDY at other stations or work on projects during off season
Education Education
Bachelor’s Degree in Aviation
Bachelor’s Degree in Aviation
University of Illinois at Chicago
Bachelor’s Degree in Aviation
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15 Airport Operations resume templates

1

CSS Airport Operations Specialist Resume Examples & Samples

  • Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of products
  • Researches and validates application, back-end or technical issues to aid customers in understanding product functionality and outputs
  • Develops a thorough understanding of the suite user interface in order to investigate customer queries and issues
  • Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests
  • Recognizes repetitive customer issues to facilitate the development of quality products
  • Communicates effectively in written and spoken English with co-workers and customers around the world
  • Responsible for successful completion of training provided by the company on the designated product suite of support
  • Assumes responsibility for their own training and increasing their knowledge base as it relates to this position, making a personal commitment to use all resources available to achieve this goal
  • Makes a conscious effort to contribute value-added services and ideas to our customers
  • Demonstrates effective teamwork skills
  • Demonstrates ability to perform all position related tasks and master position requirements in order to earn advancement
  • Consistently meets established KPI targets tied to yearly DPM objectives
  • Shows basic proficiency using Siebel CRM tool
  • Applies technical knowledge which may include Unix/Linux , Windows operating systems. May also require SQL, Oracle and Shell Scripting knowledge to resolve complex software problems
  • Monitors and resolves the issues that are reported by the customer. Must have the ability to evaluate the impact of the issue to the customer and escalate issues. Act as the lead interface with the customer, internal or external, regarding support on our products
  • Ensures that approved methods, processes, and tools are consistently used
  • Ensures that customer needs are satisfied by providing specific product support. Manage efforts of company, customer, and third party vendors to ensure that an integrated solution is provided to meet the customer's need and within organizational expectations
  • Will deliver the highest level of customer service and satisfaction while continuously demonstrating excellent teamwork, interpersonal skills, and commitment
  • May hold scheduled calls with customers to review Service request status and prioritization
  • On-call duties may be required
  • Demonstrate sense of urgency for sensitive issues
  • Participate in customer visits and cutover support
  • Collaborate in drafting and reviewing customer communications
  • Contribute to the development of Product Analysts by assisting them with their daily work (mentoring)
2

Airport Maintenance Coordinator West Lafayette Airport Operations Resume Examples & Samples

  • Coordinating and conducting inspections of airport property in accordance with 139 Certification
  • Planning, organizing, and coordinating airport maintenance operations
  • Effectively coordinating and providing skillful operation of various pieces of heavy equipment to handle the maintenance of a general aviation airport - i.e. mowing and snow removal
  • Effectively supervising and evaluating personnel
  • Professionally addressing and resolving customer/contractor complaints
  • Updated 8/23/16*
  • Bachelor's degree from an accredited college or university with major coursework in Airport Management, Business Administration, or Public Administration
  • Two years of progressive airport maintenance experience at a civilian or military airfield
  • In lieu of degree, consideration will be given to an equivalent combination of education and additional experience
  • Working knowledge of local, state, and federal laws/regulations regarding airport operations, maintenance, repair and certification
  • Basic knowledge of and familiarity with mowers, tractors, snow removal equipment, trucks and other airport maintenance tools
  • Ability to influence and build effective and professional working relationships among a diverse workforce at all levels
  • Ability to speak and/or signal people to convey or exchange information
  • Ability to lift and carry 20-50 pounds frequently and up to 60 pounds occasionally
  • Ability to converse effectively over telephone and 2-way radio over noise of aircraft
  • Valid US or Canadian Commercial Driver's License (CDL) license
3

Airport Operations Resume Examples & Samples

  • Post Creatives on time, or earlier as directed
  • Ensure proper cleaning and maintenance of airport inventory
  • Distribute the AirChicago magazine in the airport
  • Maintain digital inventory, and troubleshoot downed units as needed
  • Maintain the Visitor Information Centers, and troubleshoot technical problems as needed
  • Ability to maintain direct communication with Operations Manager, and other Operation Crewmembers
  • Ability to provide Proof of Performance pictures of newly installed creatives, and email them to the appropriate Crewmember
  • Take pictures of locations as requested
  • Ability to be present during exhibit installations, and provide an escort to installers as needed
  • Send and respond to emails
  • Troubleshoot airport directories
  • 2+ Years experience in related field
  • Experience with troubleshooting computers
  • Ability to lift 50lbs, and use a ladder
  • Experience with photography equipment
4

Airport Operations Supvsr Resume Examples & Samples

  • Visually inspect the condition and maintenance of airfield facilities and surrounding perimeter (e.g., runways, taxiways, ramps, safety areas) to ensure surfaces are free of safety hazards, obstructions and debris and in good physical condition
  • Request emergency repairs and monitor work crews on the airfield performing work such as pavement repairs (e.g. potholes), removal of debris and other safety hazards from airfield, and the repair of airfield lighting and signage equipment
  • Prepare documentation and reports of airfield inspections, findings and irregularities and maintain daily log of activities / operations logs
  • Issue and cancel Notice to Airman (NOTAMS) to provide current information on aviation and airfield conditions including the opening and closing of runways to FAA air traffic control
  • Monitor weather service reports, check surface conditions and temperatures and advise city personnel, contractors and other aviation personnel of weather conditions
  • Assist senior level Airport Operations Supervisors II in implementing procedures to control access and movement of personnel on the airfield, closing and opening runways and other airfield areas, and approving proper placement of barricades
  • Act as a liaison to the FAA, airport administration and the operations tower, monitoring and directing the reporting and dissemination of information relating to construction work, emergency situations and other incidents affecting aircraft movement and field conditions
  • Assist in providing appropriate level of response in emergency situations including monitoring responders, taking actions to ensure operational integrity of airfield and maintaining communications with airport management and the operations tower
  • Respond to inquiries regarding the status of airfield facilities and maintenance issues
  • Coordinate snow removal operations on the airfield and conduct runway and taxiway assessments after cleaning procedures
  • Take appropriate action to clear aircraft operating areas and airfield of wildlife hazards
  • And, other job related duties as assigned
  • Applicable federal (e.g., FAA), state, and local laws, regulations, and guidelines
  • Airport operations methods, practices, and procedures
  • Airfield inspection and maintenance methods, practices, and procedures
  • Airport emergency procedures
  • Supervisory methods, practices, and procedures
  • Applicable City and department policies, procedures, rules, and regulations
  • Proficiency with the Federal Aviation Regulation Part 139 Certification of Airport
  • Work experience performing airfield operations or in the aviation industry at a commercial airport
  • Proficiency with MS Office software
5

Intern Airport Operations Resume Examples & Samples

  • Serve as an internal consultant, providing business analyses to management of various operating divisions on challenges and opportunities facing the airline. This may include one or more of the following: strategy, innovation and process improvement initiatives, performance analysis and data visualization, baggage performance, change management, safety and regulatory compliance, and station operations planning
  • Potential assignments include analyzing operational performance, developing strategic plans, establishing performance metrics, and working with company organizations to analyze growth opportunities
  • Interns are also responsible for studying organizational changes, communications, information flow, integrated production methods, and gathering and organizing information regarding problems and procedures. They analyze information gathered, interpret data from various sources, and consider available solutions or alternative methods of proceeding, as may be required
  • Proven proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • Prefer a minimum of 2 years of analytical work experience demonstrating increasing responsibility in one or more of the following areas: Aviation, Aeronautic or Ops, Banking, Corporate Finance or Accounting, Consulting, Hospitality, Marketing or Project Management
6

Airport Operations Crew Resume Examples & Samples

  • Conduct check-in process for Customers via computer
  • Tag, lift, and handle Customer luggage
  • Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
  • Strong interpersonal and listening skills
  • Complete fluency in written and spoken English
  • Must be able to adhere to JetBlue Uniform Policy Manual Standards 
  • Experience performing under pressure and within fixed time constraints
  • Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
7

Supervisor Airport Operations Resume Examples & Samples

  • Monitors and executes the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities -- responsible for meeting OSHA and local and state requirements
  • Supports, coaches, grows and develops Airport Operations Crewmembers
  • Work with business partners to ensure effective day-to-day collaboration and accountability
  • Plan and coordinate Crewmember shift schedules and work assignments during regular and irregular operations
  • Obtains and stays current on Ground Operations qualification
  • Assume GM responsibilities when the General Manager is not available
  • Flexibility to TDY at other stations or work on projects during off season
  • Three (3) years customer service, sales, airline experience, OR one (1) year JetBlue Airports Operations experience
  • Proficient in written and verbal English
  • Proficient knowledge in Microsoft office
  • Resident of Nantucket
  • Well groomed and able to maintain a professional appearance
8

Airport Operations Crew Seasonal Resume Examples & Samples

  • Verify Customers’ personal identification
  • Communicate with our Customers to keep them constantly informed
  • Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
  • Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc
  • Ensure and maintain a safe environment and operation
  • One (1) year customer service, volunteer experience or sales experience
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Experience using a mouse, computer, keyboard and basic word processing, email and office applications
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
  • Previous airline experience
  • Bilingual skills
  • Ability to work flexible hours including holidays/ weekends/ and overnight shifts
  • Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
9

Airport Operations Resume Examples & Samples

  • Supervise hourly employees; ensuring jobs are processed by order of priority through proper use of dispatch or as assigned to subordinates
  • Implements, develops and enforces applicable Federal, State and local regulations pertaining to functions and safety
  • Meets with customers to discuss new construction and maintenance requirements to meet client needs
  • Responds immediately to deficiencies maintenance emergency and other systems at airport; providing status reports as required
  • Train and assist employees with PM’s and CM’s; confirming scheduling and completion of all PM and CM work
  • Responsible for the input of all required information into the computerized maintenance management system; verifying all work is being done correctly, safely and on efficiently within time constraints
  • Answers to incidents on an on-call basis and under emergency conditions
  • Coordinates major infrastructure repairs and provides notice for overtime requirements
  • Oversee the maintenance and repair of equipment; purchases equipment and supplies as required
  • High School diploma or GED equivalent, Graduation from an accredited college or university or related field preferred and extensive experience in management and maintenance
  • Possess and maintain a current and valid driver’s license, to drive to various work sites
  • Minimum 4 years’ electrical, HVAC, and plumbing experience
  • Familiarity with Airport operations a plus
  • Demonstrate ability to diagnose, troubleshoot, and repair equipment
  • Ability to be badged to work in secure areas of an airport
  • Computer skills encompassing MS Office (Excel, Outlook, PowerPoint, & Word), CMMS, BMS, CAAMS a plus
10

Airport Operations Zone Control Resume Examples & Samples

  • Previous airport operations experience
  • Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
  • Ability to work in harmony with other department staff to create a positive work environment
  • Extensive knowledge of operations, management and logistics
  • Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations
  • United will consider applicants with criminal histories consistent with the Fair Chance Ordinance
11

Analyst, Airport Operations Resume Examples & Samples

  • At least 3 years of airline experience with hub experience preferred
  • Strong quantitative, analytical, and problem solving skills, as well as excellent organization abilities
  • Ability to work effectively under pressure and prioritize responsibilities
  • In-depth knowledge of airline customer service functions
  • Demonstrated ability to effectively handle multiple, concurrent duties with minimal supervision
  • Excellent interpersonal, written, and verbal communication skills
  • Computer skills, including working knowledge of MS Office – Excel, Powerpoint and Word
  • Working knowledge of Sabre Gateplan, RES and DECS would be beneficial
  • Must pass a background reference check and criminal fingerprint check
12

Unpaid Credit Internship Airport Operations Planning Resume Examples & Samples

  • Creation of excel based workbooks and graphs
  • Gathering data points and inputting data points in Excel
  • Creating graphs and assisting with updating operational dashboards to communicate performance analysis to Aiport Operations management
13

Supervisor Airport Operations Resume Examples & Samples

  • Supports, coaches, grows and develops Airport Operations and Ground Operations Crewmembers
  • Works with business partners to ensure effective day-to-day collaboration and accountability
  • Two (2) years airline supervision, liaison or lead experience
14

Intermittent Airport Operations Technician Resume Examples & Samples

  • Accomplishing all airport activities in a safe, efficient and customer friendly manner in all weather conditions
  • ConocoPhillips air shuttle support operations including ground support and passenger handling, fueling, cleaning of aircraft, preparation of aircraft for passenger departure, etc
  • Fixed Base Operator (FBO) operations including fueling various general aviation aircraft, towing and hangaring of aircraft, selling merchandise, etc
  • Aircraft Rescue Fire Fighting (ARFF) including Fire Brigade and First Responder Capabilities
  • Daily Airport Inspections; checking condition and working order of the runway, taxiways, aprons, lighting, hold signs, approaches, obstructions, markings, and facilities
  • General hangar maintenance and cleaning including various small repairs, changing light bulbs, sweeping hangar floors, etc
  • Operating various types of equipment and vehicles to properly perform duties of Airport Operator and service provider for ConocoPhillips air shuttle aircraft consisting of snowplows and self-propelled snow brooms, runway / taxiway deicing equipment, forklift, aircraft tugs, tractor with front end loader, luggage conveyor belt, aircraft deicing equipment, 3000 gal. refueler truck, ground power unit operation (GPU), Bobcat, etc
  • Completing annual training in fire extinguishers, Haz Com, Haz Mat, hearing conservation, Spill Prevention Control and Countermeasures(SPCC) and Storm Water Pollution Prevention Plan (SWPPP)
  • Completion of previous Aviation Marketing Line Service training
  • Maintaining various maintenance records, safety forms, etc. using Excel, Word, and Outlook
  • 5+ years of experience in an airport support role performing airport maintenance, aircraft fueling and winter operations requiring climbing aboard aircraft and stairs, lifting and bending
  • 5+ years of Fixed Base Operator (FBO) experience with general aviation aircraft handling and fueling, towing and tug operation, GPU operation, offloading of fuel transport trucks to above ground storage tanks, 3000 gal. refueler truck, etc
  • 5+ years of experience operating various types of equipment and vehicles consisting of snowplows and self-propelled snow brooms, runway / taxiway deicing equipment, forklift, aircraft tugs, tractor with front-end loader, bobcat, luggage conveyor belt and aircraft deicing equipment
  • Advanced knowledge of Aircraft Rescue Fire Fighting (ARFF) operations
  • Proficient in Microsoft Word, Excel and Outlook
  • Ability to lift 50lbs, work from scissor lifts and ladders, and work in all types of weather (with or without a reasonable accommodation)
  • Willing and able to be exposed to high decibels of noise during aircraft engine operation (20%); hearing protection provided
  • Willing and able to work all days of the week, including holidays and weekends to meet specific airport operation schedules per established work guidelines
  • Willing and able to be "on call" on an as needed basis; especially during winter weather operations
  • Willing and able to pass a Fire Brigade physical
15

Airport Operations Resume Examples & Samples

  • Responsible for day-to-day operational performance of assigned domestic outstation
  • Maintains a safe, clean and reliable operation
  • Responsible for maintaining a positive employee relations work environment (larger outstation employee group totaling approx. 120) and collaborative relationships with applicable labor groups
  • Directs station activities to ensure superior customer service, ramp operations, which includes, mainline, express and partner airlines
  • Meet or exceed operational performance/goals for ATW, BTW & vendor partner operations
  • Manages the station budget, staffing forecasts and resource requirements
  • Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
  • Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
  • Manage vendor service contracts as required
  • Responsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reports
  • Responsible for compliance with Stations controls and Internal Audit standards
  • College degree or relevant experience
  • Knowledge of airport operations to include; hub operations, terminal / ramp operations and ATO, and related technology
  • Ability to work in a dynamic, fast paced operational environment
  • Knowledge of station controls and Internal Audit standards
  • Analytical thinking, goal-directed leadership and service-oriented performance
  • Knowledge of operational Corporate policies and procedures
  • Demonstrated ability to develop and motivate personnel
  • Strong problem solving skills and drive for excellence
  • Proficient in Microsoft Excel and Microsoft Office, analytical, problem solver, and has aptitude in measurement, assessment, and evaluation
  • Proficiency in Tibco Spotfire
  • 6-8 yrs of relevant management experience in Airport Services environment or equivalent experience
  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
  • Must live within a reasonable driving distance to SNA Airport
16

Supervisor Airport Operations Resume Examples & Samples

  • Provide leadership and technical support to Airport and Ground Operations Crewmembers
  • Exemplify exceptional customer service
  • Provide technical/operational support to Airports Operations Leaders and Crewmembers
  • Report and provide operational feedback and performance to leadership either through verbal or written means of communication
  • Responsible for safety programs at the station to ensure a safe workplace and operation for Crewmembers and customers -- responsible for meeting OSHA and local and state requirements
  • Work with business partners to ensure all operational metrics are being met
  • Perform under pressure and within fixed time constraints
  • Evaluate daily manpower, assign teams and ensures maximum coverage
  • Plan and coordinate Crewmember shift schedules and work assignments during irregular operations
  • Plan and coordinate Customers accommodations during irregular operations
  • Assist customers and perform day-to-day Crewmember functions as necessary
  • Work with Leadership to ensure Crewmembers are adhering to JetBlue Uniform Policy Manual Standards
  • Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement
  • Must be at least 18 years old
  • One (1) year airline supervision, lead experience ,Crewmember in Charge (CIC) or Liaison
  • Must be certified and current in all responsible disciplines OR be able to attend and complete training within 30 days (or next available training session – but must be less than 60 days)
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
  • Able to work with various forms of payment (cash, credit cards, travelers checks, etc)
  • Proficient knowledge in Microsoft Services and Company required software and application
  • Knowledgeable in Airport Operations
17

Director Airport Operations JFK Resume Examples & Samples

  • Develop strategic guidelines pertaining to Customer Service that are consistent with JetBlue’s core values and objectives
  • Evaluate operational requirements and establish the infrastructure necessary to achieve team and department goals
  • Oversee system and procedures, operational controls, and automated systems
  • Manage the development of services and service standards the ensure the highest maintainable quality, standards and procedures
  • Accountable to senior management for ensuring the safety and security of ground handling operations
  • Identify and exploit operating efficiencies
  • Evaluate and execute best practices to ensure continuous improvement
  • Review team performance and recommend enhanced operating practices and procedures to improve performance
  • Coordinate the review and follow up of Crewmembers and BlueCity Leadership opportunities for improved performance
  • Develop balanced metrics to ensure the performance and prosperity targets for the team are achieved and continuously challenged
  • Formulate, coordinate and collaborate with other departments to improve communication and teamwork to cultivate resourceful and effective work practices
  • Recommend changes to curricula and delivery of JetBlue practices and procedures to increase learning and efficiency
  • Coach and counsel BlueCity Leaders on performance opportunities to ensure the JetBlue Experience is shared by all Crewmembers
  • Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
  • Ensures quality of Customer service and JetBlue Promises, in-line with the high expectations Customers have for JetBlue
  • Deliver the JetBlue story to new Crewmembers, Business partners and external entities as needed to grow and enhance the brand ensuring the values maintained
  • Cultivate and develop BlueCity Leaders to support growth and development of succession plan for the Leadership team
  • Conduct and facilitate regular team learning opportunities in both structured and unstructured formats
  • Schedule and complete regular visit to all BlueCities to deliver leadership support and stay connected to front line Crewmembers
  • Provide regular communication to Crewmembers on activities and developments in the Company and in the BlueCities and how it impacts JetBlue Airways Corp. Ensure team readiness for response to irregular operations and emergency events
  • Is accountable to senior management for ensuring the safety and security of ground handling operations
  • Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement
  • High School Diploma or General Education Development Diploma (GED)
  • Seven (7) years’ experience in Customer Service or a related area
  • Five (5) years’ experience in a leadership role
  • Available for occasional overnight travel (10%)
  • Able to work flexible hours and be available for emergency response and on short notice
  • Must possess and maintain a valid Driver’s License and a driving record from the state of your primary residence
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Must pass a ten (10) year background check and pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Bachelor’s Degree in Business or related area
  • Airline industry experience
  • Knowledge of the different airline disciplines and administration including the interdependencies on Airport Operations
  • Knowledge of external agencies and their function as it related to Airport Operations (i.e. FAA, DOT, TSA) preferred
  • Knowledge of Sabre
  • Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
18

Airport Operations Supervisor Resume Examples & Samples

  • Less than 2 years of experience
  • At least 2 but less than 4 years of experience
  • At least 4 but less than 6 years of experiecne
  • 6 or more years of experience
  • Required Question
19

Initiatives Lead, Airport Operations Resume Examples & Samples

  • Prepares business plan and project requirements for assigned initiatives
  • Coordinates projects, including but not limited to: INFORM Manpower Management tool, HUB manager tool, HNL lobby redesign, HNL ramp breakroom, baggage tracking, Mauka concourse planning, new fleet integration, and other improvements
  • Ensures assigned projects are completed on schedule and at budget
  • Manages schedule, cost, benefits tracking, technical aspects, and customer impact for assigned initiatives
  • Interfaces with vendors on behalf of Hawaiian Airlines
  • Invests in professional development
20

Coordinator Airport Operations Resume Examples & Samples

  • Performs personnel-related duties including filing, process payroll in accordance with provisions of union agreements and company policy
  • General knowledge of Microsoft Office products (Outlook, Excel, PowerPoint and Access) and other applications
  • Must be flexible to work any shift in a 24/7 operation including nights, weekends and holidays
  • Successful completion of interview required to meet job qualifications
21

Airport Operations Resume Examples & Samples

  • Oversee day-to-day operations for the Airport Operation Area (AOA) including safety, accounting, and human resources functions
  • Provide direction for all AOA mAintenance workers
  • Strive to improve efficiency, profitability, and safety of the operation
  • Coordinate all formal interfaces with customers, with support from site supervision and administrative teams
  • Ensure consistent leadership and direction for the site
  • Comply with company safety program and trainings
  • Valid Driver License
  • 5+ years' supervisory experience
  • Experience with maintenance and repair of Passenger Boarding Bridges and associated equipment strongly preferred
  • Background in operations, equipment maintenance, administration, finance, and safety
  • Strong leadership, team building, presentation, and interpersonal skills
  • Computer skills with proficiency in Microsoft Word and Excel
22

Coordinator Airport Operations Station Support Resume Examples & Samples

  • Develops and maintains statistical data and prepares information and reports pertaining to budgets, office forecasts, operations and performance
  • Makes local purchases within authorized limits, maintains office supplies and processes local statements for payment
  • Performs personnel-related duties including filing
  • Processes payroll in accordance with provisions of union agreements and company policy
  • Provides support for management by coordination and preparation of reports associated with personnel functions
  • General knowledge of Microsoft Office products and applications required
  • Excellent typing skills - 30wpm required
  • 2 years of experience in a clerical role preferred
  • 2 years of airlines experience preferred
23

Supervisor Airport Operations Finance & Administration Resume Examples & Samples

  • Develops plans and forecasts, account for and analyze station financial performance; develop, justify and track capital expenditures; ensure proper financial controls; and to administer invoice and procurement processes, receivables processes, cash management processes, payroll, inventory processes and many other station specific procedures
  • Ensures appropriate monthly staffing authorization to cost effectively meet customer needs; coordinate shift and vacation bid processes; determine daily staffing matrices and deliver associated resources
  • Works collaboratively with local labor and employee groups to implement solutions that work for the business and for our co-workers
  • Serves as station liaison with the Headquarters Resource Planning team
  • Oversees the local wellness team with a focus on reducing and managing station sick leave, Lost Time Injuries and OSHA Recordable Injuries
  • Supports station leadership in preparing for hearings and providing grievance responses
  • Provides planning and administrative services to internal customers, including Hub Leadership Team and front-line employees
  • Motivates a team of management and administrative co-workers by providing work tools and training to enhance their customer service and technical skills
  • Responsible for time and attendance including counseling, payroll corrections, overtime, day trades, AUTO/ANP; maintain accurate and organized attendance, medical and personnel files; conduct and manage station vacation bid and processes; uniform distribution processes Develops, leverages and implements best practices processes and technology to improve service to internal customers and enhance productivity
  • High School Degree or equivalent
  • Ability to engage frontline and clerical co-workers
  • Working knowledge of Microsoft Excel, Word and Powerpoint
  • Successful candidate must be able to clear a criminal history check in order to obtain and retain credentials necessary for position
  • Specific clearances include but are not limited to FAA / TSA / Airport Authority / US Customs
  • Must be legally authorized to permanently work in the U.S. without sponsorship
  • Regular attendance and punctuality in accordance with United's policies
  • Attendance is required at work location
24

Asst Chief Airport Operations Supvsr Resume Examples & Samples

  • Coordinates and supervises inspection of airfields, issuance and cancellation of Notices to Airmen (NOTAMs) on airfield status, and receiving and relaying of airfield maintenance requests
  • Assigns, supervises and monitors the work activities of airport operations staff
  • Oversees and participates in the inspection of airfield facilities (e.g., runways, taxiways, ramps) in compliance with Federal Aviation Administration (FAA) regulations
  • Coordinates airfield repair and maintenance activities to ensure minimal disruptions to airfield traffic
  • Orders runway closings and openings and initiates corrective measures in response to irregularities found during inspections to ensure proper maintenance of airfield facilities
  • Notifies departmental management of atypical airfield situations requiring their attention
  • Implements initial and recurrent training programs for airport operations staff
  • Determines maintenance priorities (e.g., snow removal, grass cutting) in accordance with FAA regulations and departmental standards
  • Ensures the timely and accurate maintenance of records concerning airfield activities (e.g., service requests, snow removal operations) and prepares related reports
  • Responds to inquiries regarding the status of airfield facilities and maintenance issues
  • During emergency situations, provides airfield access assistance to municipal and federal agencies, as required
  • And, other job related duties as required
  • Previous work experience involving monitoring weather information reports, preparing/issuing field reports, and supervising snow removal
  • Supervisory experience related to the position
  • Proficiency in preparation of NOTAM reports
25

Qr-senior Airport Operations Agent Resume Examples & Samples

  • Ensure smooth running of daily city tour operations. Coordinate with third party supplier staff and ensure the tours run without delay or any issues
  • Provide high level of customer experience and ensure passengers enjoy the tour
  • Provide excellent customer support and support the team to solve customer issues
  • Deal with complex reservations and connection times. Send scheduling updates to concerned teams
  • Ensure that the customers have been issued with all necessary documentation required for transit city tour and stopover products
  • Verify that the documents issued matched the booking made before handover
  • Issue documentation after full payment is received
  • When necessary, check flights match the accommodation check-in and check-out dates and times
  • Provide a quotation to the customers, clearly mentioning the inclusions, exclusions, terms and conditions applicable
  • Benchmark and compare suppliers’ price and availability options while costing and prepares the report for the Airport Operations Officer
  • Inform the Airport Operations Officer and Coordinator of any emergency situations
  • Perform other department duties related to his/her position as directed by the Line Manager
26

Supervisor Airport Operations Resume Examples & Samples

  • Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
  • Ensure consistency on operational, service and product delivery
  • Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
  • Develop and support standard work and continuous improvement processes
  • Oversee and support the performance of a team, zone or cell
  • Focus on performance issues with the goal of changing co-worker behavior
  • Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements
  • Serve as subject matter expert on safety, service and procedures
  • Team Leadership Activities
  • Business Acumen/Continuous Improvement required
  • Customer Focus required
  • Conflict Resolution required
  • Accountability required
  • Teamwork required
  • Engagement/Motivation required
  • Safety orientation required
  • Planning/multi-tasking required
  • Experience leading and influencing a team and customer service experience is required
  • Strong written and oral communication skills required
  • Conflict resolution and decision making, with the ability to lead is required
  • Experience supervising Union personnel a plus is required
  • Proficient in IT systems and common software appropriate to work group is required
27

Airport Operations Supvsr Resume Examples & Samples

  • Schedule maintenance work and request emergency repairs and monitors work crews on the airfield performing work such as pavement repairs (e.g. potholes), removal of debris and other safety hazards from airfield, and the repair of airfield lighting and signage equipment
  • Conduct weather conference calls with CDA personnel and airline partners as directed
  • Work with contractors and airport personnel in coordinating construction work on the airfield, implementing procedures to control access and movement of personnel on the airfield, closing and opening runways and other airfield areas, and approving proper placement barricades
  • Act as a liaison to the FAA, airport administration, and the operations tower, monitoring and directing the reporting and dissemination of information relating to construction work, emergency situations and other incidents affecting aircraft movement and field conditions
  • Provide appropriate level of response in emergency situations including monitoring responders, taking actions to ensure operational integrity of airfield and maintaining communications with airport management and the operations tower
  • Oversee maintenance of terminal facilities and responds to emergencies and unusual incidents in terminals during off-business hours
  • Coordinate snow removal operations on the airfield providing routes to snow trucks and observing movement on the airfield from the tower
  • Act as CDA Representative for snow removal operations in the FAA Air Traffic Control Tower (ATCT) during snow removal events directing snow removal teams
  • Supervisory experience related to the responsibilities of this position
  • Work experience functioning as a liaison between various divisions of an airport
  • Bachelor's degree or higher in Aviation Management or Airport Management
  • Work experience in an airport under a regulatory compliance environment
28

Vnc-airport Operations Resume Examples & Samples

  • Customer relations
  • Be fully familiar and updated with Damco service scopes, service patterns, acceptance policies and, all other matters of the same nature
  • Coordinate with Customer services to make sure cargo will be received smoothly at airport without receiving complaints from customer
  • Be the contact point to Customer service for daily physical cargo handling at airport (trouble handling: cargo damage/ cargo missing/ document missing, etc)
  • Be the first contact point to customers when cargo is delivered to airport
  • Maintain good relationship with customer
  • Attend customer’s request on time
  • Keep customers/ Customer service fully & correctly updated on the cargo information
  • Fully acknowledge and train airport handling team on SOP and customer relations
  • High and positive scores from Customers in Customers’ Satisfaction Survey
  • On-time report to management level
  • Airport operation
  • Execute orders as request of customers as agreed guidelines and SOP
  • Smoothen the inbound and outbound procedure
  • 100% accuracy in documentation handling
  • Apply good practice to airport handling team
  • Collect documents from vendors and dispatch to the right receivers if requested
  • Ensure to follow Damco’s global guideline for operations activities. No additional cost due to mishandling
  • Ensure the systems related KPIs meet requirements
  • Keep customer/ customer services/ airlines informed of changes which may affect the agreed cargo planning
  • Ensure all applicable charges are collected from relevant parties and report immediately to Team Leader if any payment is not settled timely
  • Report service or business failure to Team Leader/ Manager
  • Provide feedback on product and process improvement to Team Leader/ Manager
  • Adhere all new procedures instructed by Customer service or in latest SOP version and revert to Team Leader if there is any challenge related to these new procedures
  • Work closely with Customer Service, Suppliers, Airlines operation staffs, Airport operation satff and other support teams to achieve customer’s satisfaction
  • Communicate with internal and external Customers constructively and, in the most professional manner – instilling confidence in the Customers
  • Prepare operational reports assigned by Team Leader / Manager
  • Under direction, supervises the airport handling team and daily operations; and make sure airport rules and regulations are complied
  • Plans, coordinates and supervises the daily operations of the Airport; ensures adequate resource to cover 24- hours work shifts of airport operations and security; oversees the collection of documents; and prepares and maintains operational records
  • Assists customers, managers who visit the airport; provides information regarding airport operations; explains airport operation procedure and ensures compliance with same
  • Manages assigned resources; identifies needed materials, supplies and equipment; prepares purchase requisitions as needed; and prepares administrative request
  • Responds to airport emergencies as needed, including those emergencies that occur during off duty hours; and directs personnel in airport emergencies
  • Performs work of Airport Workers as needed
  • BA in related field preferably
  • 3 year of working experience preferably in air freight industry
  • Good command of spoken and written English
  • Customer-minded attitude is required
  • Good skill of computer
29

Coordinator Airport Operations Station Support Resume Examples & Samples

  • Assist in the development and maintenance of advance work schedules for station operation functions utilizing computer generated volume data and staffing guidelines
  • Develop and maintain statistical data and prepare information and reports pertaining to budgets, office forecasts, operations and performance
  • Make local purchases within authorized limits
  • Process local statements for payment
  • Perform personnel-related duties including filing, process payroll in accordance with provisions of union agreements and company policy
  • Effective verbal, written communication and interpersonal skills
30

Qr-airport Operations Officer Resume Examples & Samples

  • Coordinate with third party suppliers and ensure the tours run without delays and issues. You will ensure hand over is done from one shift to the next shift for smooth running of the day to day operations
  • Check all incoming mails and take appropriate actions
  • Handles enquires via telephone, emails, and tour operator website and ensure all actions are handled within the agreed time frame as per DQ service level agreement
  • Coordinate with the driver/tour guides on the timely pick up of the guest and pass the manifest details with the pickup times of the guest to the tour guides,
  • Prepare daily reports of any delay in guest pickups/vehicle break down and send to respective departments. Maintain weekly and monthly tour manifest and monitor the flow of passengers
  • You will send vehicle maintenance request to the base departments , ensure all payments are received before the documentations and reporting of transaction is complete as per the SLAs
  • Attend, investigate and provide quick and valuable feedback for customer complaints and provide solutions for all customer service scenarios
  • Assist the Line Manager in preparing budgets and be the first point of contact with any enquiries from Finance team
  • Arrange delivery and collection of tour documents and job sheet handovers to drivers
31

Airport Operations Zone Control Resume Examples & Samples

  • Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance required
  • Ability to work in harmony with other department staff to create a positive work environment required
  • Extensive knowledge of operations, management and logistics required
  • Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations required
  • Five or more years airline operation work experience preferred
32

Airport Operations Zone Control Resume Examples & Samples

  • Serves as the primary zone activity management control and oversight, Pro actively monitors the flow of aircraft arrival and departure processes during a shift with other operating organizations to achieve optimum operational performance and support of the United's Shared Purpose & Values
  • Receive operational turnover from previous shift, prioritize and develop tactical plan to address all issues in area of responsibility
  • Monitor inbound flight activity and communicate irregularities; Tracking of arrivals into gates to insure flights are met and PLB’s are brought to A/C within time standards
  • Identify, preplan and manage the execution and decision points of all planeside activities including baggage processes, customer boarding, fueling, catering, tech ops, and general aircraft servicing for all flights within established reliability goals; document and escalate critical issues
  • Identify and communicate operational updates for key departures/arrivals STAR, Priority, MST Critical, red zone, etc
  • Security Check Validation; Validate A/C that require security checks prior to boarding and departure have been properly completed and documented
  • Identify, preplan and manage all irregularities such as MST, weight restrictions, critical, cancelled flights, gate changes, ATC/WX, medical emergencies, major/minor flight alerts, tech ops, vendor, facility, customer and ramp staffing and process issues
  • Coordinate logistics for customer or employee injuries and aircraft damages or intervene where applicable with appropriate personnel
  • Monitor/answer all area radio channel and phone calls pertaining to operational area of responsibility and give appropriate guidance and leadership ensuring consistent operational safety, and service reliability
  • Proactively manage gate holds in area of responsibility with respect to departure sequencing. Communicate to Gate Manager’s deviations to planned departure or may impact departure of flight for gate planning
  • Timely delay coding and delay resolution with area leadership. Provide feedback and trend analysis on operational performance, research delays with area supervisor for root cause analysis and resolve disputes; Identify changes required to prevent future delays
  • Develop and support standard work and continuous improvement processes
  • Complete end of shift daily operations report for roll up to Ops Manager – SOC
  • 5+ years airlines operations work experience preferred
33

Specialist, Airport Operations Initiatives Resume Examples & Samples

  • Assist in the preparation of business plans and project requirements for assigned initiatives
  • Participates on cross functional teams to execute plans and initiatives; coordinates work with various governing bodies and key stakeholders
  • Manage the schedule, cost, benefits tracking, technical aspects, and customer impact for assigned initiatives
  • Prepares reports and associated communication for Airport Operations Leadership team and present updates on a periodic basis
  • Continuous Improvement certification or training preferred
34

Airport Operations Officer Resume Examples & Samples

  • Assumes responsibilities of Airport Director in accordance with PAR Part 139 and the Airport Certification Manual during periods other than normal business hours. Performs daily inspections of the airfield in accordance with FAR Parts 139 and 107, including: runways, taxiways, domestic and international aircraft aprons and gate parking area, field lighting systems, perimeter fences, and airport service roads. Monitors and enforces tenant compliance with State and Federal regulations to ensure safe, secure and efficient operations and expeditious flow of aircraft, ground equipment and vehicle traffic. Develops and maintains major portions of the Airport Certification and Security Programs using FAR 139 and 107 and Advisory Circulars 150 series. Has authority to open and close airport surfaces and direct actions of Field Maintenance to correct deficiencies
  • Performs periodic inspections of terminal buildings and ground transportation facilities, including: concourses, terminal gate hold areas, concession areas, interior and exterior of buildings, general aviation areas, sidewalks and public access roadways to ensure the safe and efficient operation of terminal, general aviation and ground transportation systems. Monitors the activities of tenants, licensees, contractors and screening personnel to ensure compliance with airport standards, State and Federal regulations. May direct on-duty Physical Plant personnel to take corrective actions
  • On a seven day per week, 24 hours per day, rotating shift basis, coordinates snow and ice control operations for aircraft movement, parking, and gate areas, and the airport roadway system. Coordinates with the FAA, air carriers and other affected airport tenants and will open and close any movement surface as needed to facilitate snow and ice control, establish priorities, and ensure safe operations. May direct deviation from established snow removal priorities based on prevailing conditions
  • Issue NOTAMs identifying airport conditions, such as construction activities, obstructions, surface irregularities, or contamination, malfunction of any required light system, wildlife hazards, or other condition which may adversely affect the safe operation of aircraft. Directs opening and closing of airport surfaces as required
  • Coordinates and supervises the activities associated with transient and general aviation aircraft operations. Assigns general aviation aircraft to transient parking spots, prepares operations activity report, conducts research, writes reports and makes recommendations on all aspects of airport operations. Prepares work schedules for Airport Operations Center, trains and tests authorized airfield personnel who have security clearance to airfield operation areas in driving and movement regulations
  • On a rotating shift basis, and under general direction of the Airport Operations Superintendent, supervises the operation and function of the Airport Operations Center. Responsible for FAA required badging and Identification programs. Coordinates with representatives of government agencies, tenants and others regarding operational procedures and airport safety
  • In the absence of the Airport Director, Aviation Operations Manager, and Operations Superintendent, directs, responds to and coordinates all airport related emergency activities, taking appropriate actions necessary to ensure public safety. Actively involved in the formulation, implementation, and oversight of the Emergency Response Plan. Coordinates with other airport sections and outside agencies, and serves as the senior Operations representative until relieved by a higher level of management. Assumes the duties of the Emergency Control Officer until relieved. Within the Incident Command System used by all Emergency Service Agencies in Anchorage, this position equates to the Incident Commander
  • Monitors airport construction activity to ensure compliance with safety requirements and contract provisions at the job site. Coordinates all aspects impacting airport operations. Takes, or directs, corrective actions as required
  • Coordinates VIP visits
  • Takes action to immediately clear airport operation area of wildlife hazards. Additionally, performs special after-action inspections of airport surfaces after any accident/incident to ensure operations areas are returned to safe status. Closes and opens operating areas and coordinates with the FAA control tower to reopen airport areas for air traffic
  • Negotiates and administer professional service agreements/contract, related to ground transportation, parking management, and Airport security services
  • Able to assess simultaneous activities and take appropriate action under stressful conditions,
  • Capable of safely operating two or more radios, a cellular telephone and airfield assessment equipment, often at the same time, while driving in an airfield environment
  • Willingness to work outdoors in inclement weather,
  • Talent to coordinate multiple activities with a variety of people,
  • Successful in recognizing hazardous or potential problems impacting airport operations,
  • Able to communicate effectively both orally and in writing
  • Able to maintain records requiring accuracy and attention to specific details,
  • Willing and able to work rotating shifts, including nights, weekends and holidays as well as call in situations with little or no notice
  • PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**
35

Airport Operations Worker Resume Examples & Samples

  • Meets airport users and provides information regarding tiedown, shelter space, airport facilities, and related information
  • Rents and assigns hanger space and tie-downs
  • Collects fees and issues receipts
  • Patrols airport grounds and maintains the security of the airport
  • Inspects runways, taxiways, lights and other airport facilities for hazards
  • Notifies FAA of hazards to airport operations
  • Responds to emergencies on the field and notifies fire and other emergency services as necessary
  • Checks parked aircraft for proper tie-down
  • Performs maintenance and custodial duties on airport grounds and facilities
  • Requests airport patrons to observe rules and regulations
  • Maintains radio contact with the control tower
  • Operates light equipment such as tractors and pickup trucks
  • Maintains records
  • May be assigned as a Disaster Service Worker, as required
  • Civil air regulations dealing with the operations of airport
  • Safety and operational practices of an airport
  • First aid
  • Fire fighting
  • Computer applications such as word processing, spreadsheet and/or database
  • Interact effectively with the public
  • Perform minor maintenance to airport facilities and grounds
  • Establish and maintain effective working relationships with those contacted in the course of work
  • Handle and effectively manage emergencies
36

Airport Operations Supervisor Resume Examples & Samples

  • Airport Operations Supervisor I
  • Airport Operations Supervisor III
  • License/Certificates: Possession of a valid driver's license authorizing operation of a motor vehicle. Must also meet the Airport's Insurance Carriers requirements for coverage. Must obtain a Movement Area Driving Permit within three (3) months of entering position
  • Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will not prepare or file a labor condition application with the Department of Labor. This Airport position requires a background check and a TSA Security check. The candidate must be fingerprinted and qualify under all applicable TSA and Airport regulations
37

Supervisor Airport Operations Resume Examples & Samples

  • Brief Crewmembers daily
  • Plans and coordinates Crewmember shift schedules and work assignments during regular and irregular operations
  • Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
  • Assumes GM responsibilities when the General Manager is not available
  • Two (2) years airline supervision, liasion or lead experience