Teller Supervisor Job Description

Teller Supervisor Job Description

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Teller supervisor provides product Manager(s) with actionable data to develop and enhance products offered by the bank.

Teller Supervisor Duties & Responsibilities

To write an effective teller supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included teller supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures
Ensure operational integrity and compliance for the entire branch, including both sales and service functions
Accountable to meet all assigned sales, customer service, and sales activity goals by executing a model branch day schedule that includes outbound phone contact to customers and prospects, in branch and out of branch sales activities, other sales activities as directed
Develop and deepen customer relationships by providing outstanding customer service following specific service behaviors, demonstrating ownership and resolving customer problems efficiently, and by turning servicing requests and routine transactions into sales opportunities
Manage operational responsibilities that include the vault cash, custodial responsibility for the branch's ATM, completing audits and other operational control measures
Handles large amounts of cash in an organized, timely and accurate fashion
Monitor, identify, and work with management to improve performance concerns
Provide the teller staff with the appropriate amount of guidance with difficult transactions, maintain teller difference records, and keep Tellers abreast of new policies and procedures
Provide on the job training of new Tellers
Perform monthly and weekly reports to verify controls are in place and executed, inclusive of Branch audit

Teller Supervisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Teller Supervisor

Typically a job would require a certain level of education.

Employers hiring for the teller supervisor job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Business, Associates, Education, Leadership, Computer, Management, Communication, Fashion, Spanish, English

Skills for Teller Supervisor

Desired skills for teller supervisor include:

Products and services to support customer needs
Educate customers on various products and services
Explaining key features and benefits
Operational and audit compliance
Overall branch operations
Regulatory
Security
Bank products necessary
Word-processing and spreadsheets necessary
Products offered by the Bank and corresponding policies and procedures

Desired experience for teller supervisor includes:

Must be availalble to work all shifts (including Saturdays if needed)
2 or more year’s teller experience required
Strong sales ability and motivation to help customers meet their financial needs are required
Ability to establish rapport, uncover needs, relate benefits to product features, handle objections, close sale (referral)
Customer service background and/or customer service skills are required
Excellent decision-making/problem-solving skills and strong analytical skills

Teller Supervisor Examples

1

Teller Supervisor Job Description

Job Description Example
Our growing company is looking for a teller supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for teller supervisor
  • Conduct meetings with Tellers to reinforce cross training and ensure adherence to policies and procedures
  • Supervise currency shipments to and from the Federal Reserve insuring effective dual control is maintained
  • A minimum requirement of 3 years related experience
  • Effective bank operations abilities
  • Assist clients with their service needs and accurately performs Teller transactions in accordance with bank policies and procedures
  • Participates in staffing decisions, interviews, work schedules, promotions, hiring, cross training, and assignments of responsibilities to ensure the right people are available to meet customers' needs
  • Demonstrates solid working knowledge of bank products and services
  • Meets or exceeds individual performance sales goals while supporting the goals of the branch
  • Participates in daily kick-offs/huddles and weekly sales meetings
  • Demonstrates efficiency with financial transactions for checking, savings and borrowing customers
Qualifications for teller supervisor
  • 3 plus years Teller or 4 plus years related experience and a High School diploma
  • Must be able to travel to other branches in the district
  • Proven ability to work effectively under time constraints
  • Excellent knowledge of PC, including internet and internal bank software
  • In the absence of the Banking Center Manager, is responsible for overseeing the banking center
  • Responsible for the supervision and scheduling of assigned staff and exercises the usual authority concerning interviewing, hiring, performance appraisals, discipline, promotions, salary recommendations and terminations
2

Teller Supervisor Job Description

Job Description Example
Our company is hiring for a teller supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for teller supervisor
  • Complies with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
  • Demonstrate efficiency with financial transactions for checking, savings and borrowing customers
  • Create and maintain a clean, neat, pleasant work environment by maintaining a professional look
  • Incentive Pay
  • Generous Benefit Options
  • Responsible for assisting the branch manager in the overall management of a large branch and may cover for branch manager in their absence
  • Responsible for assisting the branch manager in the overall management of the branch and may cover for branch manager in their absence
  • Manage branch operations and service line associates
  • Deliver access products and services
  • Identify referrals for sales team
Qualifications for teller supervisor
  • Works with CSR team to help resolve routine procedural and processing issues
  • Ensures the CSR team meets all established goals
  • Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed
  • Cultivates customer relationships, initiates referrals and effectively cross-sells bank products and services
  • Assists banking center team in operational duties (ie
  • Builds client loyalty
3

Teller Supervisor Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of teller supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for teller supervisor
  • Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk
  • Prepare sales support materials and schedules client appointments for BSR and FSM
  • Performing customer banking transactions, identifying and servicing customer needs and resolving issues
  • Answering customer questions to ensure satisfaction and safety
  • Supervising the teller staff and directing day-to-day operational activities within the teller area
  • Supporting the sales process by coaching and motivating tellers to refer customers in need of additional financial solutions to bankers
  • Sharing product and service promotions and new opportunities with our customers
  • Coaching, training and developing tellers
  • Ensuring compliance with outside regulations and corporate standard operating procedures
  • Performing periodic cash counts of teller windows and cash vault
Qualifications for teller supervisor
  • Consistently delivers exceptional customer service to each and every client
  • Adheres to established bank policies, procedures and guidelines
  • Participates in retail sales programs to help meet personal and banking center goals
  • Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position
  • Helps the Banking Center Manager in supporting and driving sales goals
  • Assists Banking Center Manager in audits and reporting as requested
4

Teller Supervisor Job Description

Job Description Example
Our company is hiring for a teller supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for teller supervisor
  • Provides guidance to tellers in complex customer transactions, balancing daily settlements and meeting customer needs
  • Manage the teller window in addition to other management responsibilities
  • Ensure the weekly of accuracy of incoming and outgoing shipments
  • Responsible for management and development of staff including annual and mid-year reviews
  • Ensures compliance with existing bank policies and procedures
  • Oversees the alarm system and monthly testing
  • Responsible for meeting the bank's objective of growth through cross selling for themselves and their staff and continuously manages the Sales/Referral Program
  • Will provide assistance as needed to the relationship bankers
  • Flexibility with schedule is necessary to work at other branches if necessary
  • Support video tellers, providing guidance in handling unusual situations
Qualifications for teller supervisor
  • Three (3) or more years of retail banking experience preferred
  • Minimum of two (2) years CSR experience or equivalent retail or cash handling is required
  • One (1) to three (3) years college preferred
  • Ability to have crucial conversations with staff
  • Ability to cross-sell bank products and services
  • Good PC skills - proficiency in Microsoft Office essential
5

Teller Supervisor Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of teller supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for teller supervisor
  • Keeps up to date with the latest security alerts, in order to protect the bank from losses
  • Monitor and evaluate video teller interactions for service quality and adherence to compliance standards
  • Evaluate current practices, procedures, operations, and equipment for areas of improvement, recommending changes where appropriate, and implementing them upon approval
  • Provide input related to performance evaluation, recognition and training needs of department staff
  • Utilize multiple software applications to process customer transactions
  • Maintain a thorough working knowledge of the Bank’s data processing system as it relates to on-line customer and account information
  • Develop and maintain a thorough understanding of Landmark products and services
  • Communicate effectively and positively, assisting customers in every way possible
  • Assure all audits and end of month reports are completed
  • Provide quality service to clients and assist with financial transactions
Qualifications for teller supervisor
  • Ability to protect the confidentiality/privacy of others as appropriate, of company documents and records
  • Assists banking center team in operational duties (ie., safe deposit, cash machine, balancing the ATM, vault and end of day work)
  • Minimum of 2 years prior Teller experience preferred
  • Demonstrated success in cross-selling , up-selling and making appropriate referrals
  • Proven ability to support team activities and provide assistance to team members
  • Proficiency in utilizing bank computers, applications and systems

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