Teller Job Description

Teller Job Description

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Teller provides excellent customer care to customers regarding daily transactions, addressing inquiries, and resolving problems.

Teller Duties & Responsibilities

To write an effective teller job description, begin by listing detailed duties, responsibilities and expectations. We have included teller job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain operational standards including balancing cash drawers at the end of each shift, processing CTR reports and transactions, and opening and closing procedures of the branch
Participate in meetings that include information on sales, products, customer service and operational processes
Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers
All employees are accountable for compliance with applicable laws and regulations when performing their job duties
Loan Payments
Loan Draws/Advances
Loan Payoffs
Cash Advances
Gift Cards
Official Checks

Teller Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Teller

Typically a job would require a certain level of education.

Employers hiring for the teller job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Education, Military, Business, General Education, Finance, Management, Associates, English, Economics, Graduate

Skills for Teller

Desired skills for teller include:

Tools
Ability to leverage that information in creating customized customer solutions
Ability to recognize and be sensitive to the different perspectives and priorities of different customers
Ability to utilize processes
Addressing and preventing fraudulent situations
Anticipating
Approaches
Operational
Process problems
Resolving organizational

Desired experience for teller includes:

6-12 months of cash handling, customer service in a retail environment, or sales experience preferred
Bilingual in English and Chinese (Mandarin/Cantonese)
Processes customer requests and transactions in a positive, accurate and professional manner
Interacts with customers, identifies needs and recommends products and solutions
Familiar with all company procedures and processes to accurately assist customers
Compiles data from records to prepare logs, reports, and reconciles cash drawer

Teller Examples

1

Teller Job Description

Job Description Example
Our innovative and growing company is hiring for a teller. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for teller
  • Accurately process routine transactions including but not limited to cashing checks, depositing money, credit card and ATM transactions, money orders, travelers' checks, official checks and loan payments
  • Continually safeguard the bank’s assets and security of the working environment, securing large dollars and balancing the teller window daily
  • Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures and performance standards
  • Interact with customers and clients in a professional positive manner, building rapport, meeting customer needs, and ensuring quality customer service and outstanding customer satisfaction and loyalty
  • Identify customer needs for bank products and services, matching products and services to those needs, and responding persuasively to customer questions and objections
  • Contribute to meeting branch and company goals and objectives
  • Participates in Bank-sponsored activities that serve and support the mission and values of 1st Bank
  • Participates in Community involvement
  • Completes required BVS courses
  • Represents 1st Bank in a professional manner which includes a professional image, maintains strictest confidentiality, has a positive “can-do” attitude, has good attendance, is punctual to work, and is flexible and adaptable to meet bank and customer needs
Qualifications for teller
  • Basic knowledge of math concepts and principles to solve problems
  • Basic computer knowledge to enter, access, or retrieve data
  • Ability to work schedule that may include some holidays and Saturdays
  • Provides outstanding customer service and information that meets the customer’s needs, follows quality standards and meets company guidelines
  • Ability to navigate through basic computer systems (Windows environment, email)
  • Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)
2

Teller Job Description

Job Description Example
Our growing company is looking to fill the role of teller. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for teller
  • Process various other transactions including but not limited to night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers' cheques and official checks
  • Accurately collects, processes and safeguards all customer payments (cash and checks) from external and internal customers through the Window Payment System in a timely fashion
  • Ensures the accurate application of customer payments using an automated window payment system
  • Accurately processes all employee and company checks
  • Accurately processes cashier reimbursements
  • Accurately collects and processes storeroom, garage/parking,and agency recovery payments
  • Maintains, secures, organizes, and straps currency throughout the day
  • Maintains, secures, and balances all checks accepted throughout the day
  • Balances and prepares daily Teller deposits in accordance with all balancing procedures
  • Answers routine customer inquiries
Qualifications for teller
  • 1-2 years retail and/or sales experience
  • PC experience is required
  • High School Diploma and or GED with some cash handling and customer service experience
  • Ability to successfully complete Teller training and pass the final exam
  • Ability to read, write, and communicate clearly with different levels of individuals
  • Ability to use ten-key calculator and keyboarding
3

Teller Job Description

Job Description Example
Our company is growing rapidly and is looking for a teller. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for teller
  • Opens and closes the Teller Area in accordance with the End of Day procedures
  • Identify cross selling opportunities and refer customers/prospects to the appropriate platform employee or LOB rep eg Mortgage, IFS, etc
  • Assist in daily balancing and processing of ATM, including the processing of all entries
  • Assist in the verification of deposits in the night and lobby depository
  • Assist with the dual control vault responsibilities
  • Under the direction of the Assistant Branch Manager ensures proper scheduling of branch staff
Qualifications for teller
  • Must maintain professional image always representing 1st Bank positively in community and industry affairs
  • 6+ months successful sales experience where defined referral goals and accountabilities were routinely met or exceeded preferred
  • Bilingual in English and Chinese (Mandarin)
  • Bilingual in English and Chinese (Cantonese)
  • Ability to meet referral goals in a retail environment
  • Ability to meet minimum standards of Teller Assessment simulation

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