Team Operations Manager Job Description

Team Operations Manager Job Description

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Team operations manager provides application, hardware, and operating system expertise in the planning, implementation, and support phases of computer systems projects.

Team Operations Manager Duties & Responsibilities

To write an effective team operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included team operations manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Engage in a culture of continuous improvement and innovation by leveraging business intelligence and leading the development of best practices, innovative programs, new tools, process re-engineering and other ideas that provide service delivery efficiencies, reduce costs, increase productivity or quality and/or reduce risk for the Client or Firm by working closely with the Facility Management field team and the Client
Provide floor presence and answer all questions
Consistent monitoring, coaching and side-by-sides with associates to ensure sales/quality goals are met
Manage and track associates pause time
Create initiatives to increase motivation and excitement on team improve performance
Work as member/leader of on-going projects that are important to area process or improvement
Along with Ops Mgr, assist with implementation of call center strategies and tactics
Monitor team metrics and report to Ops Mgr
Participate in client conference calls with Ops Mgr and Dir of Client Services
Review daily, weekly and monthly statistics for team and provide regular status reports for all project areas to the Ops Mgr

Team Operations Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Team Operations Manager

List any licenses or certifications required by the position: PMP, WAAS, FAA, NAS, ITIL, PMI, HBM, CISSP, BLS, GCIH

Education for Team Operations Manager

Typically a job would require a certain level of education.

Employers hiring for the team operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Management, Business, Associates, Engineering, Business/Administration, Finance, Performance, Technical, Marketing

Skills for Team Operations Manager

Desired skills for team operations manager include:

Internal computer/operating systems
Customer contact center operations and internal computer/operating systems
Conventional
FHA
NC Housing and VHDA guidelines
USDA
VA
Equities
Excel
LOB specific functions

Desired experience for team operations manager includes:

Must be able to work independently and as part of a larger management team
Support new technology implementations within the RS organization
Global Plus knowledge
Seven (7) years of experience in financial services
Wire Transfer systems
ACH systems

Team Operations Manager Examples

1

Team Operations Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a team operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for team operations manager
  • Provide team performance reports to management staff
  • Supervisory functions include leading and directing a staff of approximately 15 employees, evaluating employee performance and making salary recommendations, performing all aspects of the staffing process including recruiting, interviewing, and hiring staff to ensure appropriate hiring practices and maintain staffing levels, staff training, and providing work direction
  • Maintain effective levels of communication at all levels of all pertinent information, to include corporate and/or client objectives, performance outcomes and expectations
  • Supervises the daily activities of a production unit or teams
  • Responsible for the daily activities of a production team including managing team members, housekeeping, and meeting production targets
  • Work cross functionally to improve safety, productivity, quality, and efficiency of operations
  • Serves as group lead on projects and work assignments
  • Provides guidance and feedback for team members in accomplishing tasks and goals
  • Responsible for smooth operational management of assigned projects
  • Supervise, manage and provide leadership to the team supervisors and Compliance officers
Qualifications for team operations manager
  • Advanced technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC
  • Requires extensive understanding of bank accounting and ability to perform higher math functions
  • Must be able to look beyond the obvious to resolve more difficult process exception items
  • Demonstrated above average written and verbal communication skills are a must - particularly with a senior management audience
  • Minimum of one year telemarketing or customer service experience required
  • A Bachelor’s degree in Business or equivalent experience
2

Team Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a team operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for team operations manager
  • As directed by the Head of Quality Assurance or member of the Senior Management Team, complete any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service
  • Support and deputise for other members of the QLS Management Team
  • Partners with AOM to develop and execute service strategies, programs, and processes for delivering a superior customer experience
  • Approve select point of sale transactions such as returns and voids
  • Resolve customer service issues as needed
  • Serve as the single point of contact to the account team for TFM platform technology-related questions, support issues, and requirements
  • Active participation in daily “state of play” meetings and running team huddle sessions
  • Adherence to the Quality Framework
  • Feedback and tracking of performance impacts – positive and negative – for Operations Manager (attendance, AUX, product specific)
  • Vice President, Case Management
Qualifications for team operations manager
  • Require a strong background in leading teams, including the ability to train, counsel and motivate staff
  • Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC
  • Ability to create new initiatives, "think outside the box"
  • Evaluate new partner Customer Operations needs and educate on EAN’s offering
  • Lead and establish New Business implementation 'best practices' across the EAN team and GCO Businesses, providing ongoing feedback to the Business
  • Identify, analyze, develop, and recommend plans for improved Offline Sales and Service effectiveness of new partners
3

Team Operations Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of team operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for team operations manager
  • Ensure the appropriate and confidential handling / sharing of sensitive client data
  • Provide direction and motivate teams to commit to and reach organizational goals Responsible for identification and cross selling bank retail products
  • Accurately assess and communicate strengths and development needs of employees assisting clients with inquiries about their accounts and retirement goals
  • Ensure all PSRs are Series 7 and 66 registered within 90 days of hire date
  • Ensure team meets scheduled adherence and quality standards
  • Respond and resolve plan sponsor issues within established guidelines
  • Actively use resources to make timely decisions that may be tied to market volatility
  • Ensure retention goals are meet and sent to the designated LOB
  • Manage Hub Operations team to meet or exceed all delivery requirements
  • Assist in the development of documented processes while ensuring current processes are being followed
Qualifications for team operations manager
  • Previous supervisory or management experience is preferred, or completion of company or other management training programs
  • Participate in EAN Sales and Account Management Leadership meetings to represent Customer Ops requirements and interests
  • Constantly monitor and provide feedback to the EAN GCO Leadership Team and EAN Sales/Account Management Teams on the impact of new affiliate requirements to overall EAN GCO support model
  • Bachelor's degree from an accredited college or university with major course work in business administration, marketing
  • Or a related field preferred
  • Extensive experience in a multi-site Cisco network environment
4

Team Operations Manager Job Description

Job Description Example
Our company is looking for a team operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for team operations manager
  • Place the quality of customer service and the expectation of all clients as a top priority
  • Obtain and secure new and present clients with the purpose to expand their services
  • Develop and deliver elite teams that deliver reliable and consistent low cost superior results
  • All aspects of training of managers and mentoring of newer Operations Managers or OMIT’s in their division or neighboring divisions
  • Lead or assist in various committees created to benefit operations with in RGIS LLC
  • Assist the Division VP’s in the performance of the duties required for the success of RGIS LLC
  • Direct customer experience in an industry where service is delivered 24 hours per day, seven days a week, and the ability to solve customer issues anytime they surface
  • Teamwork – ability to work with others (frequent)
  • Lift, carry or move bulky equipment, fixtures and supplies, up to 50 lbs (occasional)
  • Bend, stoop, reach and twist (occasional)
Qualifications for team operations manager
  • Proven background managing auditing and compliance requirements (e.g, SOX, FDIC, PCI)
  • Experience with KPI reporting
  • In-depth knowledge of networking on an enterprise level
  • Ability to work in flexible shift as required
  • Drives accountability for and creates a culture of understanding the needs of our clients
  • Minimum three years insurance related experience preferred
5

Team Operations Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of team operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for team operations manager
  • Actively participates in various Bankwide project teams, serving as the Subject Matter Expert on behalf of Payments and Deposit Account Services executive leadership team
  • Responsibilities would include recommending policy and procedural changes, providing cost and productivity impact analysis, providing input to changes and needs in other functional or business areas based on knowledge and experience
  • Analyzes and resolves complex customer complaints to regulators, executives and front line business areas
  • Utilizes current and previous experience, knowledge and professional judgment defining, developing and implementing new processes and procedural enhancements within designated Payments/Deposit
  • Account Services work team\
  • Manages and directs work flow in the day to day operation of the area
  • Manages projects and directs groups of vendors, subject matter experts, and consultants in projects to improve efficiency and reduce costs
  • Plans and directs global capacity management activities to ensure systems are appropriately sized and configured to support customer needs
  • Leads infrastructure change process for a global card authorizations environment
  • Leads the development and support of a disaster recovery and business continuity solution, to support a critical business service
Qualifications for team operations manager
  • In-depth knowledge and understanding of Mutual Fund Dealer, Manufacturer and Distributor and how one relates to the other
  • Minimum one year customer service or telephone sales experience preferred
  • Ability to develop training presentations, process documentation/mapping, playbooks related to systems/processes will be required
  • Bilingual in English and Thai is required
  • Graduate from a reputed Institute or University in any discipline (BA, BSc, B.Com, BBM, BHM )
  • Team Based Work systems - Production Structure utilizing consensus decision making process to balance customer, individual and business needs

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