Support Team Manager Job Description

Support Team Manager Job Description

181 votes for Support Team Manager
Support team manager provides advice and interpretation of procurement and contractual policies, procedures, and practices in the acquisition of goods and services.

Support Team Manager Duties & Responsibilities

To write an effective support team manager job description, begin by listing detailed duties, responsibilities and expectations. We have included support team manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Be highly-motivated with a willingness to learn provide support across a broad range of products/businesses, systems procedures or project requirements
Effectively leverage resources to monitor call-type patterns and isolate developing trends, identifying opportunities for procedural changes within Merchant Services cross-functionally with other departments, to increase productivity
Elevate team best practices and standards to add value, efficiency and consistency toward the internal process and client experience
Ensure the team delivers excellent services to the trading desks, and ensure no P&L loss due to operational errors
Be the contact person for distressed trading desks for its ad-hoc queries
Be the contact person for Operations during NPA meetings, and performs due diligence across different operation teams before setting up review sessions with the Ops quorum member
Propose preventive solutions to potential incidents
Promote STP mindset and process
EOD issue reporting to senior management
Depth chart updates on a monthly basis

Support Team Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Support Team Manager

List any licenses or certifications required by the position: ITIL, CPR, N1, JLPT, PMP, AX, SAP, PMI, ICB, PFP

Education for Support Team Manager

Typically a job would require a certain level of education.

Employers hiring for the support team manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Management, Performance, Technical, Business/Administration, Finance, Computer Science, Engineering, Leadership

Skills for Support Team Manager

Desired skills for support team manager include:

Company policies and procedures
Contact Center policies
MS Office environment and internal
Operations and procurement practices with understanding of the ‘source to procurement to pay’ process
Practices in both a technical and non-technical environment
Financial calculations and formulas
Financial software
Internal policies
Procedures and processes to ensure the most flawless and seamless execution for client needs

Desired experience for support team manager includes:

Minimum 6 years of professional experience in a credit/lending and/or loan production/operations environment
Demonstrated peer leadership experience required
Minimum 2 years experience in people managing in an operational environment
A Bachelor’s degree or equivalent experience in a related field (Financial industry or Technology) preferred
Ensure the accuracy of Regulatory Reporting (SEBI) on a monthly basis
Be a people manager and guide the team through a dynamic environment on a daily basis, and create a learning environment for the team to grow

Support Team Manager Examples


Support Team Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of support team manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support team manager
  • Identify, development, and refine the processes and procedures needed to support the department and organizational goals
  • Resolves service and team/employee issues and sets long term development plans
  • Lead and direct your team to achieve/exceed KPI’s and SLA’s
  • Work with your team providing coaching, mentoring and address team’s performance allowing them to progress where possible towards their career goals and aspirations
  • Management responsibilities include, but are not limited to, customer satisfaction, reviewing daily production metrics, discussing expectations of operations, underwriting and origination partners and review weekly pipeline management results with their teams
  • Frequent and pro-active discussions with functional partners on business strategies and performance
  • Manage any “issues” that may arise between team members and/or other depts
  • Responsible for managing the team calendar to ensure the team has sufficient support (scheduling vacations, ) when people are out of the office along with approving time cards
  • Assisting CFM management to coordinate significant change initiatives/projects
  • A high level of proficiency in Word, Excel, Outlook and Power Point is important
Qualifications for support team manager
  • Sound knowledge of IT systems
  • Manage financials and increase financial transparency by conducting analysis on seller/buyer views (cost allocations) and by producing reporting for business partners
  • Produce workforce reporting and analytics (headcount projections, attrition, span of control, mobility )
  • Understand the lifecycle of all complex derivative instruments from initial set-up to close out including trade capture, all life cycle events and all cash-flows
  • Strong process knowledge, analytical, research and people management skills
  • CSC, CPH and WME are required within 18 months

Support Team Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of support team manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support team manager
  • Possess a combination of analytical and problem solving skills be strategic and creative in thinking
  • Pay significant attention to the detail, be accurate and methodical
  • Enjoy working in progressive and fast-paced environments where your assertiveness, initiative and strong work ethic can be drawn upon
  • Improve IT Support Team productivity by highlighting deficiencies and recommending changes in tools, processes, reporting and employee engagement
  • Project management for IT Support sponsored projects (e.g., Ticketing system upgrades, Web conferencing platform migrations, Windows OS Migrations)
  • Inform/consult the relevant IS colleagues and stakeholders on any change/incident/project activities which may have a major impact on the others' areas of responsibility
  • Actively participates and represent team members in the annual performance review cycle
  • Responsible for day-to-day tactical team decisions
  • Required to manage multiple tasks and projects simultaneously
  • Ability to drive through obstacles and time constraints to overcome barriers and successfully deliver results
Qualifications for support team manager
  • Working knowledge and experience with Windows 7/8/10, Windows Server 2008/2012, managing Active Directory, DNS, DHCP, TCP/IP networking, laptops and workstations
  • You have a minimum of 3-5 years Insurance industry experience preferably in an inbound call center environment
  • You have previous experience coaching individuals in a structured environment and a thorough understanding of the coaching process and techniques
  • You are a role model in influencing individuals towards achievement of objectives
  • You share technical and professional expertise with team members to become more competent and effective
  • You have demonstrated knowledge of selling techniques

Support Team Manager Job Description

Job Description Example
Our growing company is looking to fill the role of support team manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support team manager
  • Partner with Software Engineering to manage production incidents in real time, with emphasis on timely and through problem identification and customer communication
  • Direct and frequent engagement with HPI Sales / Account teams
  • Partner with revenue leadership to develop scheduling resources
  • Prepares recommendations for senior management evaluation
  • Prepares documentation, including SOP development modification for assigned projects
  • Provide financial, statistical and operational analysis in support of key productivity and cost savings opportunities, and deliver action-oriented recommendations, resulting in attainment of goals
  • Lead a high-performance team of long term care professionals responsible for the customer service, interacting with the policyholder and the assessing nurse to schedule assessments communicate with the insurance carrier when there are delays in the process
  • Manage team of technical integration professionals and leads
  • Responsible for establishing and communicating clear goals and objectives
  • Motivate a team of interface engineers, and leads through the implementation of performance coaching, training planning, development planning and incentive programs
Qualifications for support team manager
  • Experience in specific IoT / M2M industry
  • At least 2 years proven experience with IT system solutions support team leadership (for ex
  • IT literate Microsoft Office
  • Ability to continuously and repetitively operate a computer keyboard (documentation)
  • Ability to continuously wear an over-head, over-ear headset, and/or use handheld handset
  • Proven track record of training, coaching, motivating, and mentoring staff

Support Team Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of support team manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support team manager
  • Work across departments (Quality, R&D, ) to Identify and Resolve new and recurring product issues
  • Oversee budget and financial resources through headcount, timecard, capital expenditures and other cost associated with team function and performance
  • Manage hiring, performance management, promotion of team members and resolution of employee issues through department and HR processes
  • Ensure support coverage by identifying gaps and assigning or balancing resources to address needs
  • Drive resolution and escalation of customer interface issues by driving appropriate action plans including clear communitation to customers
  • Manage Region Account assignments for regular Status Updates, Interface Issue Resolution, Escalation, Root-Cause and Support Center concerns
  • Report regular status of customer and product issues to organization
  • Maintain technical knowledge and understanding of our products and solutions in order to provide and facilitate technical guidance to employees and in discussions with customers
  • Develop and maintain metrics to support timely management intelligence and status reporting
  • Provide coaching, daily supervision and empowerment to a highly skilled team of Resolution Managers
Qualifications for support team manager
  • A minimum of two (2) years of experience using Microsoft Office (Excel, Outlook and PowerPoint)
  • Candidates must be willing to relocate to Memphis, TN
  • Must be able to travel domestically, overnight as needed
  • Ability to distill techn
  • Exp.using Ustream or comparable video platforms, incl
  • Strong techn

Support Team Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of support team manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support team manager
  • Make quick decisions to manage risk that arises from dynamically changing markets and the Schwab systems that provides access to them
  • Have the ability to assess the workload of the entire Investor Services network to provide communications, education and collaborative support proactively where needs are identified
  • Be the lead SME on systems and processes that fall within your Subject Matter Expertise
  • Ensure compliance and documented supervision of trade dispute resolution, internal inventory account activity and a variety of specialized workflows
  • Remain informed about evolving industry developments, market structure evolution, new products and trading related regulatory changes
  • Lend to the Trade Support Group's professionalism, market expertise, technical capabilities, communication skills and proactive outreach activity
  • Assessing and resolving escalated client trade issues at a moment’s notice and leading trade efforts during network system downtime
  • Proactively recognize strategic business opportunities and be willing to challenge traditional process with manager, colleagues and business partners
  • Work collaboratively with other peers across the network organization and successfully engage in cross-departmental projects and initiatives
  • Support the training department and ISS Leadership for high-level business initiatives that require Subject matter Expertise and experience
Qualifications for support team manager
  • Managing adherence
  • Career/Role Mentoring
  • Training Planning specific to Integration/Interfaces
  • Manage Financial Responsibilities for Interface Support Team
  • The ideal candidate needs to be flexible managing shift coverage in a 24x7x365 on call operations
  • HL7 experience specific to CCE (CareFusion's or similar interface engine) preferred

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