Team Manager Job Description

Team Manager Job Description

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Team manager provides technical leadership in designing, developing, scheduling and implementing the network requiring a thorough understanding of the principles of computer systems, network systems and information management systems.

Team Manager Duties & Responsibilities

To write an effective team manager job description, begin by listing detailed duties, responsibilities and expectations. We have included team manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide leadership to the SIP dealing team ensuring that the relevant risks are understood and controls, include written procedures, are in place with respect to sales and transfers executed in the market and in accordance with
Ensure that market trades are updated on the required systems and sales documentation passed to the Payments & Audit team to enable despatching of proceeds on S + 2
Comply with and ensure compliance of local, state and federal regulations and laws governing business operations, , corporate and client policies, procedures and guidelines
Manage the relationship with agencies and onsite HR to find qualified Associates under strict deadlines
Cooperate with the Data Specialist Manager and Project Manager to set workflow priorities and create appropriate training materials
Manage both on-site and remote team members as necessary to meet headcount demands
Adapt quickly to changing specifications and workflows
Build weekly work schedules, balancing tasks as per the current demand
To manage Service Delivery and Reporting, to build and enhance a mutually beneficial relationship
Working with the CSMT to develop new opportunities and assist other areas of the division as needed to ensure the divisional plans are achieved

Team Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Team Manager

List any licenses or certifications required by the position: NABCEP, PMP, MIT, ITIL, VCAP, VCP, SPHR, GPHR, PHR, SANS

Education for Team Manager

Typically a job would require a certain level of education.

Employers hiring for the team manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Management, Business, Computer Science, Business/Administration, MBA, Leadership, Engineering, Technical, Health Care

Skills for Team Manager

Desired skills for team manager include:

Principles and practices of primary medical and nursing care
Process of dying and bereavement
Organizations inter-department relationships and the ability to work with all levels of the organization
VITAS information system and the ability to utilize management reports
Systems
Computer technology and computer operating systems
Word
Performance metrics
Legal liability
Procedures

Desired experience for team manager includes:

Prioritize and manage own workflow to ensure quality and efficiency
Ensure timely communication of issues that are relevant to the team and encourage a good working relationship with other teams
Continuously develop knowledge in own area
Encourage productivity, innovation, creativity and teamwork
Ensure proper support and back-up is implemented to cover vacation/illness
Co-ordinate ongoing cross-training programKeep abreast of any new developments in the security industry specific to derivatives and trade settlements along with industry best practices

Team Manager Examples

1

Team Manager Job Description

Job Description Example
Our innovative and growing company is looking for a team manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for team manager
  • Develop culture of continuous improvement focused on enhancing the end to end customer experience whilst ensuring processes, procedures and people remain compliant
  • Accountability for ensuring the team’s processes, procedures and people remain compliant with the Training & Competence scheme rules
  • You will lead, motivate and inspire a dynamic team of up to 12 people
  • Ensure the workload is managed and distributed evenly across the team
  • You will not be afraid to make suggestions and generate support for changes to working practices
  • You will build strong relationships with customers over the phone and face to face
  • Support the team with customer bookings and enquires to maintain the excellent customer experience standard we are known for
  • Colleague productivity
  • Colleague knowledge, skills & development
  • First time resolution
Qualifications for team manager
  • Co-ordinate ongoing cross-training program
  • Keep abreast of any new developments in the security industry specific to trade settlements along with industry best practices
  • Competency Based Interview(s)
  • Values Online assessment
  • Must be able to work well independently and as a part of a larger management team
  • Any certification in capital markets will be preferred
2

Team Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of team manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for team manager
  • Ensures that all internal processes/procedures are Blueprint compliant
  • Manage all resources effectively to support the Customer Service Organization goals
  • Manage the operations floor on a day-to-day basis covering approximately 20-30 Data Associates, including several leads
  • Manage relationship with agencies and onsite HR to find qualified Associates under strict deadlines
  • Partner with the Ops Manager and Data Specialists to receive workflow priorities and appropriate training materials
  • Working on projects to improve cost, quality, safety
  • Take needed actions to ensure team operates at goal or below goal in safety quality, service, productions
  • Inspire, motivate, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviours
  • Improve outcomes with defined action plans
  • Manage the team’s quality framework and ensure the Quality Approach Summary is in line with business need and take appropriate rectifying actions following root cause analysis
Qualifications for team manager
  • Ensure prompt completion of error reporting, escalating issues and errors that could impact the business
  • Act as a reference for your area for the larger business (Subject Matter Expert)
  • Maintain effective relationships with colleagues, key stakeholders and external contacts (custody & fund accounting, WMOps, brokers)
  • UAT Knowledge
  • Global Custody Knowledge
  • Requires knowledge of membership management and working knowledge of another functional area
3

Team Manager Job Description

Job Description Example
Our growing company is hiring for a team manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for team manager
  • Conduct 1-to-1’s with engineers in your team as part of a performance review
  • Collect and collate all associated documentation associated with your terams metering activities
  • Assist your engineers with any electronic data flow system issues
  • Produce detailed records of “downtime” generated by engineers in your team and report in a timely manner
  • Carry out any ad-hoc duty as instructed by your Engineering Performance Manager
  • Leading and developing a team of 40-60 associates
  • Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects
  • Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers
  • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation and may require interface with other sites in network
  • Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of operations managers
Qualifications for team manager
  • Organize workflow on a day to day basis and supervise team to ensure efficient, accurate completion of duties
  • Responsible for ensuring that every customer receives a positive customer experience on every contact via the effective management of their team
  • Ensure escalated complaints are resolved and that corrective actions are taken, mitigating risk through escalation of any regulation breach or introducer failure, highlighting to the CS Management Team any issues as soon as they become apparent
  • Use MI reporting for the team to optimise performance
  • Have in depth knowledge of Healthcare domain
  • Have capability to coordinate operations and team members
4

Team Manager Job Description

Job Description Example
Our growing company is looking to fill the role of team manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for team manager
  • Contribute towards human resource objectives of recruiting, orienting and training team members and take ownership of coaching, counseling, disciplining and appraising employees while enforcing policies and procedures
  • Coach and develop associates to build their skills, knowledge and capabilities
  • Understand and apply effective DSG principles
  • Communicate program or operations issues to Operations Manager with recommended resolution
  • Work with the Operations Manager to forecast DSG needs
  • Analyze and communicate operational findings to Operations Manager
  • Responsible for hiring and developing a high performance work team which will provide exemplary professional customer service to our external customers
  • Write performance appraisals and administer progressive discipline as necessary
  • Responsible for the quality of the customer’s experience
  • Analyze and respond to contact centre metric data such as customer satisfaction, performance and resolution metrics
Qualifications for team manager
  • Have Ability to interact with employees across any level in the organization
  • Educated to Bachelor degree level desirable
  • Be well Verse in MS Office applications
  • Have in depth knowledge of Healthcare domain process
  • Effectively participate as required in industry technical standards committees to ensure technical
  • Identify and exploit all opportunities for technical innovation
5

Team Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of team manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for team manager
  • Adhere to all quality management system processes and procedures ensuring all Team Manager responsibilities are delivered in line with agreed requirements
  • Act as an escalation point for customer complaints
  • Manage a team of up to 12 Case Handlers, coaching, supporting and developing to the team to deliver quality work in line with service level agreements and regulatory requirements
  • Effectively communicate with the client management team and produce accurate and up to date MI in a timely manner
  • Ensuring monthly 121’s take place for each team member, encouraging individuals to play an active role in the process
  • Providing learning opportunities that maximise the quality of work, optimise business/ process knowledge and build colleague capability
  • Recognise achievements within the team and share great feedback
  • Identify opportunities / ideas for business improvement
  • Ensure compliance with company requirements Health & Safety, provision of MI, Risk and Business Assurance information
  • Manage the front-line operations of a team of 15-20 associates
Qualifications for team manager
  • Demonstrate commitment and responsibility to integrity and ethics
  • Close attention to detail and ability to meet tight deadlines in order to deliver an efficient and effective service
  • Ability to adapt to changing situations in a measured and flexible manner in order to adapt the service provided to suit any change in circumstance whether legislative, structural, partnership related Key skill 6
  • Previous experience on a people management position - at least 2 years /BPO sector will be considerate as an advantage/
  • MS Office required (Excel, PowerPoint)
  • Bachelor of Science (or equivalent degree) preferred

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