Operations Team Manager Job Description
Operations team manager
provides training to University faculty, staff, researchers and students in response plans, Incident Command System, results of hazard analysis, and recovery plans through emergency simulation and table top exercises;.
Operations Team Manager Duties & Responsibilities
To write an effective operations team manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operations team manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide leadership, communication, coaching, development to team of specialists handling incoming calls from Retail Finance Client Services dealers/providers or customers, including corrective action when necessary
Review of client money shortfalls - ensuring team funds o/d positions
Daily oversight of client money reconciliations
Daily oversight of client money cash management calculations
Monitoring of client payments through various custodian platforms, including daily deposit funding
Monitoring of client standing orders and income distributions
Review management fees and rebates
Monitoring of Client Assets, review of breaks
Oversee centralized facilities management by providing a seamless interface with field teams supporting client’s real estate through organization, leadership, responsiveness and creativity and document facility management processes to ensure they are followed across the global portfolio – provide training on assigned responsibilities within subject matter expertise
Conduct periodic interior and exterior site inspections documenting facility conditions and integrating with additional service lines to ensure functional, comfortable, compliant, energy efficient and attractive facilities, in accordance with approved operating budgets and support ongoing cost reduction programs to reduce operating costs while maintaining desired environments
Operations Team Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Team Manager
List any licenses or certifications required by the position: PMP, WAAS, FAA, NAS, ITIL, PMI, HBM, CISSP, BLS, GCIH
Education for Operations Team Manager
Typically a job would require a certain level of education.
Employers hiring for the operations team manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Management, Business, Associates, Engineering, Business/Administration, Finance, Performance, Technical, Marketing
Skills for Operations Team Manager
Desired skills for operations team manager include:
PC functions in a Windows based environment
Microsoft Office
Development of a written response plan
Emergency action plans
Escape procedures
Hazard assessment
Incident command systems
Protective equipment
Reporting procedures
SAP
Desired experience for operations team manager includes:
Accuracy and attention to details is imperative
Must be flexible to work hours beyond the normal operating times to include weekends as well
Ensure back office (Resolution Services) change control process is managed and compliant
Manage ~ 15 RS Process Control analysts across two sites
Perform analysis to validate process changes
Ensure teams are prepared and ready for process changes
Operations Team Manager Examples
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Operations Team Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for an operations team manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations team manager
- Ensure associates are tracking their predetermined goals
- Conduct and administer performance reviews of assigned team on monthly basis
- Identify training needs for team and report findings to Ops Mgr
- Time and attendance management of all associates on team
- Ensure associates are following proper procedures in regards to etime
- Continue to coach employees on how to use etime
- Track associates absent and tardy days per forms provided
- Timely completion of e-timesheets to meet payroll deadlines
- Along with Ops Mgr, increase office retention and reduce office turnover
- Effectively manage resources to ensure delivery of quality customer service
Qualifications for operations team manager
- Excellent analytical and diagnostic skills with knowledge and understanding of process design, productivity improvement methodologies
- Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments
- Strong customer orientation and the ability to work across multiple divisions
- Solid knowledge of Global Distribution Systems, Travel Agency Automation and Fares & Pricing is a must
- Goal oriented with the ability to multi-task
- Innate curiosity & initiative
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Operations Team Manager Job Description
Job Description Example
Our growing company is hiring for an operations team manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations team manager
- Work with our regional safety team to investigate & manage safety and misconduct incidents involving partners
- Manage and set up processes intended to increase partner quality standards and enforce penalties on errant partners
- Recruiting, training and supervising Compliance Officers
- Partners with Office Experience Geography Leader to develop and execute service strategies, programs, and processes for delivering a superior customer experience
- Collaborates with all service lines within Workplace Services to promote and facilitate cross-training and teaming
- Fosters a positive, collaborative environment
- Ensure teams adherence to internal and external SLAs in terms of work queue management and telephony
- Motivate employees and develop and maintain a team ethos minimising employee absence and attrition
- Escalate any appropriate problems with proposed solutions to the Head of Quality Assurance in a timely manner
- Maintain strong communication links with the client and internal stakeholders
Qualifications for operations team manager
- Knowledge of office operations and policies
- Be able to work as part of a team independently, as required
- Ability to coach/develop others for improvement
- Motivation to lead a team of agents to success
- Own end to end affiliate on-boarding process from a GCO perspective, including training, telephony setup, Workforce Planning impact analysis, and affiliate communications
- Partner closely with the North America EAN Sales and Account Management teams to provide Customer Operations leadership (including leading and participating in partner-facing discussions), and influence new EAN affiliate business opportunities
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Operations Team Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of operations team manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations team manager
- Day to day management of a team of KYC Tax SMEs/Analysts, ensuring that DB best practices are adhered to
- Demonstrate knowledge and play an active role regarding KYC Tax issues
- Ensure all relevant issues are escalated appropriately in a timely manner and with the right levels of prioritisation by the team
- Serve as a point of guidance and escalation for your team and provide overall policy and procedure guidance for the team
- Evaluate and resolve issues around quality and content of alerts in partnership with the team
- Build and maintain strong working relationships with your Operations Manager, Lines of Business, Operations, Audit, Compliance, Technology and Team Leaders to ensure consistent quality delivery
- Your team’s central point of contact for Tax Ops and office of Responsible Officer (RO) concerning changes to policy, procedures and regulations
- Support ongoing change initiatives and understanding of the regulatory environment, challenge the status quo, display initiative and innovation
- Management of project deadlines and demonstrate commitment to relevant forums, projects and business developments
- Participate in business initiatives involving Tax for client on-boarding and documenting of new processes
Qualifications for operations team manager
- Knowledge of the CTO Technology applications a plus
- Several years in telecommunications environment as a manager
- Strong technical experience and knowledge of BT products (with focus on IP Connect Global, Internet Connect Global, LAN Connect Global)
- Leadership, motivation, coaching, people management
- Customer-minded and proactive
- Ability to actively manage customer expectation
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Operations Team Manager Job Description
Job Description Example
Our growing company is hiring for an operations team manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations team manager
- Manage daily inventory levels for operation
- Engage in and create continuous improvement efforts and monitor results
- Drive company initiatives to improve productivity and efficiencies
- Manage workflow and monitor hourly employees, including overtime reduction efforts
- Act as internal and/or technical expert on project tasks or phases of large projects meet training and reporting objectives if needed to ensure successful project implementation
- Responsible for business management functions for the department
- Managing strategic, operational and administrative support for the business in the region to include business strategy
- Drive continuous improvement across the entire department
- Accountability for delivering a program to improve the people proposition for line managers and staff of the business within the region, covering areas such as performance management, learning and development
- Responsible for coordinating, project managing and planning across a number of functions
Qualifications for operations team manager
- Highly organized with the ability to manage projects
- Able to work well under pressure and tight timeline
- Flair for dealing with difficult situations
- Min 5 years of work experience in a security-related role
- Possess at least Class 2B/3 license
- Critical thinking skills with the ability to quickly observe a situation and make appropriate response
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Operations Team Manager Job Description
Job Description Example
Our company is looking for an operations team manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operations team manager
- Operates a cost efficient shop concentrating on process improvements, risk reduction and increased customer satisfaction
- Manages projects and directing groups of vendors, subject matter experts and consultants in projects to improve efficiency and reduce cost
- Manages work flow to assure proper adherence to policies and procedures, and attention to risk and regulatory requirements
- Develops Team Members by monitoring development and suggesting ways to increase their knowledge
- Manages Team Members through performance monitoring, training, and assignment of duties
- Rates performance
- Examples would include new check processing flows required in response to new technology implementations, new ACH exceptions process to ensure compliance with regulatory change, creative process design changes to reduce operations cost
- Management includes responsibility for making real time changes to workflow priorities in order to minimize operational, compliance or customer impacts
- Utilizes experience and judgment to reprioritize team work effort for maximum results and minimal risk on an as needed basis
- Works to address specific customer impact by refunding fees, providing additional information, and/or further explaining specific situation to customer, executives, and regulators
Qualifications for operations team manager
- Desire and motivation to help a team of agents succeed
- Supervisory experience in a call center environment preferred but not required
- No written warnings for attendance or conduct/behavior within the past 3 months
- Current Team Manager or Account Manager Letter of Recommendation
- Able to work any shift 7 days per week
- Experience effectively managing/evaluating direct reports by establishing clear expectations for and providing constructive feedback