Support Team Job Description
Support team
provides in-person desktop support for Windows 7 Operating Systems, Microsoft Office Suite 2010, Microsoft Outlook / Exchange, HP hardware, printers and peripherals.
Support Team Duties & Responsibilities
To write an effective support team job description, begin by listing detailed duties, responsibilities and expectations. We have included support team job description templates that you can modify and use.
Sample responsibilities for this position include:
Apply knowledge and understanding of standard operating procedures for the organization and Division, , specialized terminology commensurate with the position
Lead a team that is providing world-class technical support for our growing user-base, being an example of exemplary support and service
Troubleshoot both customer challenges (internal teams may occasionally need support as well) and guide the team who does so as well
Validate bugs & identify steps for consistent reproduction
Think outside the box! Identify work-arounds, and educate users in features and functionality as necessary
Work with other departments on cross-departmental solutions
Prepare and issue binders, certificates, invoices, on new and renewal business
To provide line management (including Objectives, Appraisals, Training/Development, Regular 1-1’s, Absence Management, Performance Management, Discipline & Recruitment) for the Support Team members based in our Whitely office
To ensure Support Team is highly motivated, effective, efficient and professional
To ensure an excellent and professional customer service is delivered and the agreed SLAs are met
Support Team Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Team
List any licenses or certifications required by the position: MCSA, MCSE, HDI
Education for Support Team
Typically a job would require a certain level of education.
Employers hiring for the support team job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Education, Computer Science, Business, Finance, Engineering, Business/Administration, Technical, MBA, Graduate, Associates
Skills for Support Team
Desired skills for support team include:
Excel
PowerPoint
Microsoft Word
Exchange
Lotus Notes
Outlook
Payroll systems
Products
Procedures
Microsoft Office
Desired experience for support team includes:
Must be able to learn quickly in a highly technical fast paced environment
Significant experience working as part of a team with the ability to prioritize work efforts
Familiarity with Jira and Zendesk added bonus
Willingness to constantly learn and suggest new ways of doing things BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law
To identify areas for continuous improvement and maintain/drive the implementation of the required changes to help improve Customer Satisfaction feedback and results for Support
To contribute to all Support team meetings and lead regular service support meetings
Support Team Examples
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Support Team Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of support team. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support team
- Administration of a proprietary database
- Assist in maintaining membership database, mailing lists, and other information
- Run reports and furnish them to appropriate parties
- Grant and Scholarship program tracking
- Loss Prevention program tracking
- Maintain Annual Team Client Service Plan
- No direct reports will reside with this position
- Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them
- Celebrating success within the team, being creative in the way you achieve this
- Being readily available to resolve customer and colleague queries, leaving them with a smile on their face
Qualifications for support team
- Demonstrated ability to establish and maintain effective working relationships with multiple offices, co-workers, students, and the public in a team-oriented environment
- Demonstrated excellent verbal and written communication skills, in person and by telephone
- Must be a proficient typist
- You are able to role model giving great, natural customer service ensuring every customers needs are met
- You are a clear communicator and use a variety of methods to keep the team well informed
- Be confident in taking the lead as at times you will be in charge of the store
2
Support Team Job Description
Job Description Example
Our company is hiring for a support team. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support team
- Asigura oferirea unui serviciu consecvent clientilor externi pe intreg parcursul programului de lucru, prin alocarea optima a resurselor pe parcursul zilei cat si prin masuri punctuale de balansare a acestora
- Supravegheaza in timp real rezultatele departamentului Operatiuni Clienti, folosind interfetele de monitorizare cat si sistemele de raportare disponibile (Aspect, ROCRM)
- Sprijină echipele departamentului Operatiuni Clienti, prin actualizarea/ajustarea scenariilor de rutare a apelurilor la cerere sau proactiv daca este necesar
- Health, safety and welfare (HSW) – to proactively manage H&S in own area of work and for the team as the role allows
- To manage the diaries of the C&P leads
- To support the cross coordination of the C&P Team to ensure consistency and continuity of workshops/meetings/ information sharing
- Booking meetings and meeting rooms as required
- Assisting in setting up interviews, managing new starter process, managing annual leave (ensuring adequate cover) and absence reporting, liaising with HR to ensure the performance management process runs smoothly (assisting with scheduling reviews) and updating departmental resources
- Actively support the development of tracking and reporting (weekly reports, monthly dashboards and reports, presentations)
- To ensure that the procurement team’s meetings calendar
Qualifications for support team
- You have energy and drive to deliver beyond expectations and effectively balance priorities
- 1-3 years Secretarial Experience or equivalent
- Analiza
- Statistica
- Minim 6 luni de exprienta in Departamentul Operatiuni Clienti
- To attend meetings as required, most notably the procurement team meetings and procurement steering group meetings, take meetings, track actions