Support Specialist Job Description
Support specialist
provides additional support in remaining engaged in treatment; identifying and accessing treatment and recovery resources in the community including prescribers for addiction and psychiatric medications; and/or developing and implementing personal goals and objectives around treatment and recovery from addiction and/or co-occurring disorders.
Support Specialist Duties & Responsibilities
To write an effective support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Following site procedures and process to ensure delivery of service is maintained to achieve contracted SLAs, or KPIs
Experience of using UNIX, Linux, Wintel, Perl/Shell scripting, Excel and Visual Basic for Applications (VBA), in addition to the ability to write Structured Query Language (SQL), to extract and patch data in Sybase and Oracle databases (beneficial)
Provides information about services, policies, and pricing
Organizes paperwork from each inquiry/order and files following standard procedures
As a member of the User Experience Desktop Support team, support and troubleshoot Windows OS, Microsoft Office, and any other authorized desktop applications
Asset management processes and procedures
Achieve full compliance with Medica's business policies
Customer experience to ensure they receive a professional service in line with the contractual expectations
Provide back-up support and cover for any gaps in resourcing levels
Be available to work at the required location by the specified starting time
Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Specialist
List any licenses or certifications required by the position: ITIL, CPR, MCSA, MCITP, MCP, HDI, CCNA, MCSE, MOS, PKI
Education for Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the support specialist job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Technical, Education, Information Technology, Graduate, Information Systems, Computer Science, Associates, Business, Management, Business/Administration
Skills for Support Specialist
Desired skills for support specialist include:
Excel
Microsoft Office
Policies
Procedures
Practices
Medical terminology
Word
Recovery focused
Relevant community resources and methods for accessing them
Strengths based work in mental health/addiction recovery
Desired experience for support specialist includes:
Be mobile and flexible to a changing requirement in work location
Proactively check tracker for required locations
Operate Production devices
Maintain devices
Ensure quality standards are achieved and maintained
Order and replenish consumables
Support Specialist Examples
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Support Specialist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support specialist
- Carry out preventative maintenance checks on client location or managed devices
- Record activity as required by site standards, potentially including parts inventory
- Carry out first level repair activity, gaining advice when required
- Wear the required Personal Protective Equipment (PPE), which is provided
- Other duties as they may arise appropriate to the role
- Gaining detailed knowledge of all business flows, the application architecture and the hardware configuration for supported applications
- Building and maintaining effective and productive relationships, with the stakeholders in Business, Development, Infrastructure and third party systems/data providers and vendors
- Ensuring the timely delivery of key data feeds within SLA’s and consistently achieving maximum availability (up time) for critical functionality
- Facilitating and coordinating across streams and the wider teams during incidents, key market and holiday events
- Assisting in the process to approve all new releases and production configuration changes, ensuring the development includes all necessary documentation for each change and conducting post-release testing where required
Qualifications for support specialist
- Regularly reviewing and analysing the service requests and issues that are raised, while seeking to improve the process and remove reoccurring tasks where possible
- A strong background working within a financial institution, providing information technology support and dealing with business users to support the or gather requirements
- An understanding of where to use processes and how to build and operate a network within a large organisation
- Worked across countries, regions and time zones with a broad range of cultures and technical capability
- A broad knowledge of Information Technology Infrastructure Library (ITIL), within a best practice service context within a real time distributed environment
- A strong team player who is able to work in a global organisation
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Support Specialist Job Description
Job Description Example
Our growing company is hiring for a support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support specialist
- In possession of additional financial industry related qualifications (beneficial)
- Manage and maintain all pre-qualification files, including follow-up with potential borrowers
- Imaging set up and maintenance for in-progress loan files
- Meet borrowers to copy documentation, as needed
- Review documentation for completeness
- Upload executed documents to imaging for returned packages
- Submit complete loan files for pre-processing audit
- Submit initial third party verification requests to Junior Processor
- When required, submit for corporate condo approval
- Become a product expert
Qualifications for support specialist
- No previous experience in the Mortgage industry is required, but preferred
- Requires (2) two years of administrative and customer service experience
- Preferred prior experience in the mortgage lending industry
- Preferred Knowledge, Abilities, Licenses, Certificates, or Registrations
- Preferred prior experience using mortgage software
- Get Promoted and start building your career
3
Support Specialist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support specialist
- Oversee all support channels, including email support, phone support, and secondary channels
- Solve technical questions and issues independently
- Communicate customer feedback to account managers and sales team members
- Contribute to product backlog by sharing issues, bugs, and feature requests
- Share new product improvements directly with customers
- Improve support process and overall customer experience
- Provide daily administration of core banking applications
- Proactively support capacity planning and disaster recovery aspects
- Understand supported businesses and communicate in common terms
- Work with Client Services, Project Management to identify and specify complex business requirements and processes
Qualifications for support specialist
- Minimum High School Diploma is required
- Based in New York City
- Cool-headed, composed, able to weather a storm
- You treat customers with the patience, empathy, and respect of a partner
- Fast learner, self-motivated, detail-oriented
- Knack for helping different people, solving problems, and delivering a valuable customer experience
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Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for a support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support specialist
- Operates computer terminal or personal computer to obtain information
- Handles almost any complaint or problem
- Serves as a contact for customers
- Records any issue that affects the customer and drives top quartile customer satisfaction performance
- Follow-ups on any delays in inquiry answers and keeps the status up to date in system applications
- May remains available 24 hours per day for customers in order to address any problems that may develop after work hours or during the weekend
- Keep abreast of changes in Windows platform environment, be familiar with CM 12, GPO, browser settings, and new tools deployed to enhance the user experience
- Partner with Help Desk, Field Services, and other support teams to share knowledge
- Support resolution of issues with application packaging and delivery
- Partner with Field Services, LOB IT teams and other Tech Op teams to understand user needs/profiles to resolve desktop issues
Qualifications for support specialist
- Clear Eyes, Full Heart
- At least 1 year of hardware support or at least 1 year of software support
- 3 year of experience in ITIL processes
- Use support applications like Aternity, SCCM, and others to look for trends and troubleshooting of customer issues
- Resolve customer incidents within SLA and reroute tickets as needed for complete resolution
- Keep abreast of upcoming changes (Virtualization, application deployments, patching and upgrades) and help test/pilot prior to delivery by the software distribution team
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Support Specialist Job Description
Job Description Example
Our growing company is looking to fill the role of support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support specialist
- Attend weekly ISRM meetings to keep abreast of changes and co-own desktop issues with ISRM as appropriate to resolution
- Focus on preventing issues and away from reactive solutions
- Participate in Desktop projects, staff war rooms, and resolve issues
- Take ownership of orphan issues with desktop user community to complete resolution
- Support SCCM, GPO, Browser, Aternity and other teams with testing and deployment of new changes and new features
- Demonstrate an understanding and the ability to perform end-user and application administration
- Rebuild and installs new or re-deployed computer hardware or software
- Resolve daily demand support issues received via the helpdesk management tools
- Demonstrate the aptitude for using helpdesk management tools, and have the ability to manage helpdesk requests
- Recognize network client or connectivity issues and escalate to appropriate support personnel
Qualifications for support specialist
- Familiarity using different CMSs (e.g., WordPress, Drupal)
- At least 2 years of experience in Office Support
- At least 2 years of experience in Windows Operating system
- At least 2 years of experience as a Business Systems Analyst
- Required 1+ year of experience in an IT Service Desk level 1 role (in a Windows network environment), maintaining and diagnosing client workstations, services, applications, and printers
- Intermediate Other Manage basic IT process documentation