SMB Account Manager Job Description

SMB Account Manager Job Description

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SMB account manager provides testing and validation information to web technology and IT teams related to the web publishing platforms.

SMB Account Manager Duties & Responsibilities

To write an effective SMB account manager job description, begin by listing detailed duties, responsibilities and expectations. We have included SMB account manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain knowledge of competitors in accounts to strategically position Aruba's products & services
Identify and execute business strategy for assigned client segment
Identify and execute business strategies that contribute to the success of the key metrics of the position – retention, renewals, referenceability, utilization/adoption, contractual compliance and opportunities for expansion
Prospect and develop opportunities to partner with key stakeholders to envision, develop, and implement a location strategy for their organization
Clearly articulate the strength and value proposition of the ArcGIS platform
Demonstrate a thoughtful understanding of insightful industry knowledge and how GIS applies to initiatives, trends, and triggers
Pursue professional and personal development to ensure competitive knowledge of the SMB utility industry
Develop and leverage customer relationships to improve customer retention
Manage renewal process and negotiate multi-variable contracts
Drive usage and adoption and consult customers to increase successful adoption of the Docusign Platform

SMB Account Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for SMB Account Manager

List any licenses or certifications required by the position: AWS, ITIL

Education for SMB Account Manager

Typically a job would require a certain level of education.

Employers hiring for the SMB account manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Business, Communications, Economics, Advertising, Performance, Marketing, MBA, Technical, Management

Skills for SMB Account Manager

Desired skills for SMB account manager include:

Web savvy
Web technologies
Cutting edge IT industry developments and technology trends with potential impacts to our customers
Server technology
CRM
Competitors in accounts to strategically position Aruba's products & services
English
Sales experience with virtualization/infrastructure solutions
Servers/computer hardware and software –
Taiwan food and beverage scene

Desired experience for SMB account manager includes:

Demonstrated experience to lead executive engagements to provide services and sell to the SMB utility industry
Knowledge of the SMB utility industry fiscal year, budgeting, and procurement cycle
Bachelor’s or master’s in GIS, business administration, or a related field, or equivalent work experience, depending on position level
Understanding of the ArcGIS platform and how it relates to the SMB utility industry
Experience working with the SMB utility industry
Prospect, sell and close business into SMB accounts in assigned region

SMB Account Manager Examples

1

SMB Account Manager Job Description

Job Description Example
Our innovative and growing company is looking for a SMB account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for SMB account manager
  • Develop and execute strategic territory plans to achieve metrics
  • Become an expert within the specific vertical accounts managed
  • Foster strong working relationship with DocuSign Account Executives to support and grow current customer base
  • Travel as necessary to foster relationships with customers in territory
  • Maintain existing customer relationships through both proactive and reactive phone calls and emails
  • Articulate benefits of new features to existing customers
  • Brainstorm creative strategies to contribute to future of advertising program
  • Educate merchants on new products and features including Recurring Billing, Account Updater, Fraud Tools, Hosted Fields, New Billing Agreements
  • Build relationships with existing accounts
  • Partner with external sales representatives to drive sales growth
Qualifications for SMB account manager
  • Proven success in new customer acquisition
  • Highly driven, focused and committed with a proven track record of consistent sales achievement
  • Positive “can do” attitude, sense of urgency and strong desire to be successful
  • Ability to operate in a high velocity, metrics driven sales organization
  • Ability to build and sustain trust among colleagues and customers of various levels at any organization colleagues
  • Proven ability to work independently member of a team with flexibility to adapt and manage change effective in an ever changing environment
2

SMB Account Manager Job Description

Job Description Example
Our innovative and growing company is looking for a SMB account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for SMB account manager
  • Participate in external and internal training sessions
  • Ideally you will be degree educated and looking to develop your career in IT solutions
  • Hunter mentality – as you will be seeking out opportunities with our existing clients (no cold calling)
  • Ongoing training and mentoring
  • Competitive salary and staff benefits program
  • Work in a Fun, Dynamic and Professional Team Environment
  • Breakout areas with foosball tables, coffee machines
  • Establish, develop & maintain business relationships with prospective SMB (small & medium business) customers across Australia
  • Drive new revenue sales via phone for the Aruba portfolio to a targeted list of SMB customers across Australia
  • Manage & maintain leads provided from external events/marketing & follow up where required
Qualifications for SMB account manager
  • Experience building highly consultative customer relationships
  • Track record of success and over-achievement of quota in past positions
  • Strong verbal and written communication skills, specifically at the executive level
  • Experience with project management and consulting with customers to deploy technology
  • Strong business acumen and ability to analyze data to address customer situations
  • Demonstrated experience working with Federal procurement vehicles (SLSA, NMSO, SBIPS) provincial procurement vehicles
3

SMB Account Manager Job Description

Job Description Example
Our growing company is looking to fill the role of SMB account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for SMB account manager
  • Work collaboratively with other business groups in HPE & external Channel Partners to align customer requirements across product & services
  • Proactively manage monthly & quarterly forecasts & updates in Salesforce
  • Achieve assigned territory quota
  • Establish, develop & maintain business relationships with prospective SMB (small & medium business) customers across Australia via telephone
  • Drive new revenue sales for the Aruba portfolio to a targeted list of SMB customers across Australia
  • Establish and maintain business relations with Aruba Channel partners to co-sell into SMB accounts
  • Respond to incoming merchant emails and phone calls, fully answering merchant questions, including anticipating additional needs
  • Educate merchants on new products and features including PayPal products, Account Updater, Fraud Tools, Hosted Fields, New Billing Agreements
  • Discuss options for clients’ international expansion, whether through multi-currency accounts or local account setups
  • Collaborate with other internal teams to solve any issues we’ve never encountered before
Qualifications for SMB account manager
  • BA/BS degree or equivalent 3-5 years of practical experience
  • Experience working with Google Spreadsheets, Google Docs, etc
  • History of meeting / exceeding targets
  • Entrepreneurial spirit and comfort navigating changing sales environments
  • 3-5 years of Sales Management experience with Direct and Indirect Reporting structures
  • Language requirements as determined by territory need
4

SMB Account Manager Job Description

Job Description Example
Our growing company is hiring for a SMB account manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for SMB account manager
  • Plans and organizes personal sales strategies including, daily/weekly/monthly schedule to both exceed sales targets and mitigate customer churn
  • Maintains product and industry expertise, including software and application updates, releases, new partner offerings, market conditions, and industry trends
  • Effectively manage pipeline and opportunities in Salesforce.com to meet and/or exceed quota and account progress utilizing Salesforce.com
  • Directly manage the day to day operations of the team with the ability to grow and scale as necessary
  • Be directly involved with the mentoring and development of the sales team which includes recruiting, hiring and training new account executives
  • Manage a team of sales executives focused on customer service, renewals and upselling
  • Own, build, develop and manage the SMB Partner plan for the designated region
  • Lead local field marketing events and trade shows in collaboration with partner marketing and other internal stakeholders
  • Establish relationships with the key Distributor personnel in the region to ensure that we build a seamless and effective sales process through the distributor cloud marketplace
  • Call on prospective customers, providing technical and administrative information for our offerings, demonstrations, and price quotes
Qualifications for SMB account manager
  • Managing forecast accuracy on a monthly/quarterly/annual basis
  • Maintaining competitive knowledge & focus
  • Knowledge & interest in IT industry including Networking, competitors & trends highly regarded
  • Results-oriented, driven, highly energetic, perseverant
  • Strong ability to engage with people & build relationships
  • Bachelor Degree in Computing Science or Business related disciplines preferred
5

SMB Account Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of SMB account manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for SMB account manager
  • Answers inbound calls and makes outbound calls to identify and engage decision-makers to close sales
  • Provides consultations and leads conference calls to facilitate sales conversations
  • Collaborate with Sales Engineer and Sales Support Team to determine appropriate solutions to meet customers’ needs
  • Develop strong client relationships (up to the Regional Vice President level) and implement handset protection growth initiatives in the carrier business sales channels with a strong focus on Retail, Authorized Retail, Customer Care, Virtual Sales Centers, Inside Sales & Service, and Solution Providers
  • Meet or exceed established financial and growth targets and manage day to day responses of product related escalations and ensure client satisfaction
  • Assess and respond to gaps between current product, customer needs, and competitive offerings by developing strategies and tactics that drive sales
  • Work with internal Client Services team members and other internal cross-functional areas to identify growth opportunities and process improvements
  • Manage multiple simultaneous sales training and marketing programs
  • Deliver training and presentations via phone or at client location as justified
  • Provide direction and leadership to Regional Account Managers (RAMs) within the defined region to assist in driving protection performance on business customer opportunities
Qualifications for SMB account manager
  • Minimum of 3 years IT sales experience
  • 2+ years of applicable sales management experience
  • A demonstrated track record of exceeding sales targets
  • An MBA and a track record of continuous professional development are highly desirable
  • Ability to evaluate sound business opportunities and close deals
  • Expertise in the understanding and application of relevant sales methodologies and metrics

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