Senior Technical Account Manager Job Description

Senior Technical Account Manager Job Description

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Senior technical account manager provides project leadership for the customer's major VMware initiatives (This would include project management and solutions consulting).

Senior Technical Account Manager Duties & Responsibilities

To write an effective senior technical account manager job description, begin by listing detailed duties, responsibilities and expectations. We have included senior technical account manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Support end-to-end MIS production and ad-hoc analytics as required
Build strong and positive relationships with the various stakeholders within the client organization
Enter case information into the CRM to ensure appropriate resolution management
Manage customers technical support requests
Ensure Premier customers receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans
Primary technology point of contact for operations, sales and external clients for their program
Partner with the client leadership to execute on client technology strategy
Will have responsibility of ensuring that all aspects of technology for the program are within contractual specifications that all aspects of technology are in full working order for their clients program
Lead client program assessments to identify innovative technology solutions to increase operational effectiveness
Collaborate with digital content providers to stay on top of new content deliveries, manage changes in specs, and drive the resolution of problems related to ingestion, clearing and reporting

Senior Technical Account Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Technical Account Manager

List any licenses or certifications required by the position: VCP, RHCE, ITIL, PMP, RHCSA, SQL, LDAP, DNS, WAN, LAN

Education for Senior Technical Account Manager

Typically a job would require a certain level of education.

Employers hiring for the senior technical account manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Math, Engineering, Technical, Technology, MBA, Business, Management, Education, Communication

Skills for Senior Technical Account Manager

Desired skills for senior technical account manager include:

Entire VMware product line and future product direction
Core VMware solutions and future product direction
VMware’s networking and security solutions
Database systems
Management and operations
Messaging
Two
Project management
A10 Networks
Arista

Desired experience for senior technical account manager includes:

Customer health through service delivery, planning and execution
Strong understanding of technical concepts, programming languages (Java, C/C++, Perl, ), and markup languages (HTML, XML)
Leads sharing of best practices with team community
Visual Studio Team Systems (MSF/Process
Security Development Lifecycle (SDL)
Solves complex support issues effectively

Senior Technical Account Manager Examples

1

Senior Technical Account Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a senior technical account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior technical account manager
  • Engage with Customer and/or Partner on the project planning effort defining mitigation planning for identified risks and items on the critical path
  • Deliver quarterly report to customer/partner on Premium Care performance (if Premium Care offer is purchased)
  • Regularly examine all issues for strategic and escalated accounts to ensure information is accurate and provided to customers/partners in a timely manner
  • Lead management-team conference calls to share status, action plans, ownership and timelines
  • Ensure action is taken to correct any discrepancies based on lessons learned
  • Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Manage with APJ and Global Marketing TAM events including VMworld, vForum and other TAM events
  • Collaborate with global & regional stakeholders to develop, evolve and maintain a comprehensive business plan for TAM program aligned to the top priorities of the Geo & Regions and maximising the cross-organisational benefits to sales enablement of Services, License, SE and BU product management resources
  • Continuously drive constant improvement within the program to increase the customer experience, drive further adoption and grow the business
  • Manage, track and report on the financial aspects of the TAM program including Revenue, Costs, Margin
Qualifications for senior technical account manager
  • A leader who is resourceful, confident under pressure, and has demonstrated knowledge in services, operational support, customer relationship management and business development
  • The position will require occasional travel to customer sites
  • Manages and communicates both customer initiated service change requests evolving service changes introduced into Office 365 over the lifecycle of the service
  • Minimum Federal Clearance of Secret required
  • Arabic language fluency preferred (not required)
  • Internet technologies including HTTP, SMTP, DNS, TCP/IP, TLS/SSL, DHCP, SSH
2

Senior Technical Account Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of senior technical account manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior technical account manager
  • Work with Region & Global Marketing to continue to build internal & external reference material on local customers
  • Oversee and coordinate implementations and provide as-needed consultative integration guidance for new resold merchants
  • Educate partner on how new CyberSource products and functionalities may contribute to their business models
  • Work with reseller on best practice implementation and support for resold merchants
  • Define engagement processes between reseller, resold merchants, and CyberSource teams
  • Travel is required (up to 20% travel)
  • Present client analysis to peers and leadership
  • Develop and provide presentations to internal and external stakeholders as needed
  • Provide leadership and communication
  • Sells and promotes products/applications to assigned customers/partners/distributors
Qualifications for senior technical account manager
  • Fluent in both written and verbal Spanish and English
  • Reactive Mgt
  • Knowledge of ForeFront Identity Manager
  • 5-7 years of relevant experience in the wireless industry, managing people preferred
  • Ability to work in flexible work hours in an international business environment
  • Expert knowledge on GSM / UMTS technology, Bluetooth and WiFi
3

Senior Technical Account Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of senior technical account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior technical account manager
  • Identifies and fosters relationships with the ‘right’ contacts at assigned customers and distributors
  • Networks across the organization to effectively and efficiently resolve problems including coordination with R&D, Manufacturing and Business
  • Owns the demand forecast
  • Conducts customer due diligence
  • Effectively interprets and prioritizes customer needs
  • Ensures the highest standards are achieved for customers in the areas of health, safety, and environmental compliance
  • Supports and pursues new business opportunities with the distribution sales force in organic peroxides
  • Participate in the requirements gathering process at the onset of implementation projects during the day-to-day process to ensure that the appropriate resources are allocated
  • Work with Product Management, Support, and Development Sales and Pre-Sales Engineering to ensure efficient and cost effective client implementations
  • Function as the Commerce Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer
Qualifications for senior technical account manager
  • Spanish and/or French language fluency a plus
  • Collaborate with other team members to ensure consistency of delivery
  • Must be able to motivate and develop teams and individuals
  • Must be able to lead large cross-functional delivery teams
  • Must be able to set priorities to effectively meet departmental strategic and operational objectives
  • Ability to manage delivery budgets and minimize account variances
4

Senior Technical Account Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of senior technical account manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior technical account manager
  • Work closely with the client to understand promotional cycles and other events that drive traffic to the site, including holiday/peak calendar rhythms
  • Hold regular meetings with the client to schedule for site changes, enhancements, new sites, and major updates/upgrades to external systems integrated to their Commerce Cloud sites
  • Support the client with on-boarding plans for technical resources
  • Responsible for the coordination of cross-functional resources (from Support, Engineering, Client Services) to support the clients with the resolution of various platform issues, including platform efficiency, stability and governance issues
  • Provide regular executive summaries to Commerce Cloud and customer C-level Leadership Team about the situation and projects of assigned accounts
  • Identify and advocate for the client's products needs with the Product Management team
  • Create and lead sales opportunities through technical Demos, Customer Analysis Reports (CARs), and Proof of Concepts (POCs)
  • Work on multiple concurrent opportunities of that may vary by contract value, sales cycle and industry
  • Show high standards of technical thought leadership with Customers through activities such as active education, consultation, presentation, technical evaluations, objection handling or general supportive discussion
  • Maintain ongoing relationships with publishers and conversion houses, focusing on technical processes including data transmission, metadata, digital file formats and content ingestion portals
Qualifications for senior technical account manager
  • Must live within driving distance of one of the metro areas in the region
  • Sits at desk 85% of the work day
  • Enthusiastic, can-do attitude with a sweeping emphasis on quality customer service and satisfaction
  • Candidate must be highly organized and efficient with a strong ability to learn quickly and self motivated
  • Relevant experience managing relationships, cross-functional teams, programs, or products
  • Programming or scripting basics (e.g., Shell, VBA Scripts, Perl, Python)
5

Senior Technical Account Manager Job Description

Job Description Example
Our growing company is hiring for a senior technical account manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior technical account manager
  • Define and drive continuous improvement in metrics and key performance indicators
  • Understand your customers' technical infrastructure, hardware, processes, and products
  • Create customer engagement plans and keep the documentation on the customer's environment updated
  • Ensure high level of customer satisfaction with each qualified engagement through the complete adoption life cycle
  • Managing long-term strategic interests the tactical and day-to-day
  • Gain understanding of customer technical infrastructures, environments, hardware, and offerings
  • Understand customer needs and processes
  • Serve as a technical trusted adviser and develop proactive plans
  • Present case reviews, reports, and recommendations
  • Understand customer technical infrastructures, hardware, and offerings
Qualifications for senior technical account manager
  • Bilingual in Italian & English
  • Functional technical knowledge of Client, Networking, Server and Storage
  • Strong creative and analytical problem-solving skills and a strong sense of ownership
  • Proficiency in data extraction and analysis using SQL and Excel
  • Familiarity with digital media distribution and ebook formats
  • Fluency in other European languages, especially Spanish, is preferred

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