Technical Account Job Description

Technical Account Job Description

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Technical account provides training to accounts to ensure that they get the most out of their NICE inContact investment.

Technical Account Duties & Responsibilities

To write an effective technical account job description, begin by listing detailed duties, responsibilities and expectations. We have included technical account job description templates that you can modify and use.

Sample responsibilities for this position include:

Establish a trusted advisor relationship with internal and external suppliers and external partners to ensure support of customer needs
Develop success plans for partners that outline their critical success factors, metrics for success, potential issues, and provide recommendations for product enhancements
Respond to partner inquiries for information on the product and problem resolution on the company’s products and services
Act as primary point when concerns are escalated to partners to ensure issues are well articulated, system and business impact are clearly documented and understood
Review business/technical requirements with development & QA team to ensure understanding of the requirements
Review QA test scenarios to ensure that testing results correspond to the business expectations
Manage documentation of technical and system requirements, functional design materials, and testing processes
Provide technical expertise and assistance to engineering and QA team members as needed by translating business requirements
Coordinate QA processes - test cases, test data with external vendors and make sure requests are fulfilled within predefined SLA
Oversee and participate in execution of partner regression testing requirements

Technical Account Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Account

List any licenses or certifications required by the position: PMP, VCP, ITIL, CISSP, IAB, RHCE, CCIE, CCNP, CCNA, CISCO

Education for Technical Account

Typically a job would require a certain level of education.

Employers hiring for the technical account job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Business, Information Technology, Math, Education, Technology, Communication, MBA

Skills for Technical Account

Desired skills for technical account include:

Especially those employed by assigned accounts
Competitive product lines
Contact center software/design/functionality
InContact products and associated technologies
TCP/IP
Telecom circuits from DS0 through OC-48
Entire VMware product line
Core VMware solutions and future product direction
Two
NICE inContact products and associated technologies

Desired experience for technical account includes:

As the technical sales leader on focus accounts, you will lead and develop technical strategy to increase penetration and solidify defense within the accounts
Evangelist to, and in support of, focus Accounts
Comfortable with Microsoft Excel, Microsoft Word
Familiarity with iOS/Android Operating Systems
Technical writing skills and ability to communicate in simple language to our partners
Solid customer service experience and a consultative mind-set

Technical Account Examples

1

Technical Account Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical account. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical account
  • Ensures all support teams are trained on assigned clients solution and technologies
  • Ensure appropriate billing system structure and issuance
  • Travel to customer locations on a regular or as needed/requested basis and/or maintain regularly scheduled calls to review service performance reports and other customer requested information including but not limited to
  • Previously have worked in a similar technical sales, onboarding or Pre Sales role
  • Have a technical background but prefer the commercial and operational roles within an engineering team
  • Love delivering amazing projects on tight deadlines in a Lean and agile environment
  • Understand GitHub, API’s, Ecommerce platforms
  • Have experience working with remote development teams
  • Love consistently pushing the boundaries of things and constantly improving and optimising things
  • Actively understand requirements for retailer on-boarding / enablement of checkout feature on ShopStyle
Qualifications for technical account
  • Knowledge of modern software development methodologies, with emphasis on software and hardware
  • Firm understanding of information systems and technologies
  • Hands-on experience with three Internet technologies, HTTP, REST, JavaScript, AJAX, XML, JSON
  • Trusted advisor to customer technical team
  • Customer industry knowledge
  • Develop strategy to increase penetration and solidify defense within account
2

Technical Account Job Description

Job Description Example
Our growing company is looking to fill the role of technical account. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical account
  • Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers throughout the Standard Operating Procedures development and roll-out, especially related to new process creation
  • Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc)
  • Define new and refine existing key performance indicators for global operational support of the Kindle content businesses
  • Develop written requirements and functional specifications for projects that improve our ability to convert wide ranges of textual content and that improve the experience of publishers and content owners
  • Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers throughout the
  • Standard Operating Procedures development and roll-out, especially related to new process creation
  • Drive global standardization of publisher support processes
  • Define new and refine existing key performance indicators for global operational support of the Kindle and POD businesses
  • Works with Internal/External customers to satisfactorily process digital files into ICG platforms
  • First point of contact to field inquiries from publishers regarding ingestion errors in CoreSource
Qualifications for technical account
  • Build strong network and communication routes for the customer into Engineering and Product Mktg/Mgmt
  • Lead technical strategy in account
  • Drive global consistency, teaming and integration of all SE activities within the account
  • Build strong relationship with influential partners (Partner Leverage)
  • Advocating and promoting Professional Services resources into the account
  • Ability to leverage Sales/Corporate tools and resources
3

Technical Account Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of technical account. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical account
  • Monitors and adheres to QA processes specific to digital file and metadata specifications
  • Assists publishers with evaluating their digital supply chain business models, discount codes, and understanding and communicating specific digital channel distribution channels
  • Sets up new accounts, maintains existing accounts, and adds new channels in CoreSource, Sharepoint, and Quickbase for tracking purposes
  • Creates and communicates enhancement opportunities to CoreSource in JIRA
  • Communicates with other Ingram teams to identify process opportunities and issue resolution
  • Utilizing Excel and Access applications, provides file and ad hoc metadata analysis reports pulled and compiled from various systems including CoreSource, CMS, Sharepoint, Qlikbase and MIL
  • Schedules conference calls and Webex sessions as needed to facilitate customer relations
  • Understands and communicates the FTP setup process and file transfer process including FTP Clients
  • Understands and works with ONIX to determine, fix and advise on errors
  • Act as a lead acid battery technical contact to OEM & OES customers
Qualifications for technical account
  • VCP certification preferred
  • Experience with modern software development methodologies, with emphasis on software and
  • Prior technical account management experience preferred
  • ITIL, PMP or another industry standard certification preferred
  • ITIL Foundation Certificate preferred and/or PMP Certification preferred
  • The successful candidate will be dealing with a number of our French accounts, so you will need to be native French or fluent in speaking and writing
4

Technical Account Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of technical account. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical account
  • Engage with customers to understand business objectives, security needs, use cases, and drivers
  • Liaise, hands on, with engineering teams, product managers, and leadership to reduce customer risk through education, bug resolution, and requirements management
  • Champion and advocate for the customer’s requirements while balancing internal resources
  • Advise customers on how to maximize the use of the product to drive to maximum protection
  • Participate in roadmap discussions, new release presentations, feature management, and lifecycle management
  • Design and deliver rollout plans after purchase
  • Address product related questions and technical challenges
  • Educate customers on how existing and new product features and functionality work
  • Identify / coordinate product trainings and knowledge management
  • Monitor service metrics to ensure optimal performance
Qualifications for technical account
  • A jill/jack of all trades.You are an expert in Developer Platform (APIs, SDKs, etc) and you have a wide array of tools in your bag, be it Android, iOS, Python, Java, C#, Ruby, or PHP
  • 2-4 years of Level 2 call center experience
  • Solid knowledge of HTML, CSS, JavaScript, and API Integrations
  • Understanding of Salesforce and CRM solutions (preferred but not required)
  • Knowledge of remote access products, VPNs, routers, firewalls, proxies, and networking configurations
  • Solid knowledge of mobile platforms, all OS platforms and networking essentials
5

Technical Account Job Description

Job Description Example
Our company is looking to fill the role of technical account. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical account
  • Sufficient technical knowledge of multiple platforms including Microsoft Windows, Linux, SQL, MySQL
  • Ability to perform on-call duties on nights and weekends
  • Position requires use of a computer/laptop a majority of the day
  • Support Sales and Client Services team in all daily activities, including client requests/account management, campaign reporting/analysis, creative builds, and internal/external meeting preparation
  • Collaborate with senior team members to foster clear and frequent communication with clients/partners pre- and post-launch
  • Monitor campaign delivery and generate detailed campaign reporting for clients and senior team members
  • Perform diligent and detail-oriented QA on all client deliverables
  • Develop deep, meaningful client relationships and provide consistent experience to all clients
  • Attend client meetings with sales team to continually foster partnerships
  • Consistently prepares effective solutions backed by carefully thought out answers and ideas
Qualifications for technical account
  • Successful experience in building long term personal relationships with senior level enterprise customer
  • High Degree of competency in at least one Major O/S, one Storage N/W Infrastructure, and a significant application
  • Build strong network and communication routes for the customer into Engineering and Product Marketing /Management
  • Drive global consistency, teaming and integration of all SE activities within the accounts
  • Advocating and promoting Professional Services resources into the accounts
  • Build internal network

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