Resource Management Specialist Job Description
Resource management specialist
provides oP-specific leadership and representation, as needed, for ongoing RM technology initiatives, including the STAFFIT program, US RM reporting solution, RM knowledge management sites, and the RM components of Talent on Demand.
Resource Management Specialist Duties & Responsibilities
To write an effective resource management specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included resource management specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Maximizes office productivity through proficient use of appropriate software applications including management of agent schedules and scheduling of all meetings, breaks, and time off processing adherence adjustments in the ASPECT eWFM environment
Using workforce management software, monitor the real-time call activity of all customer-contact personnel
Assist in the development of departmental goals and procedures to ensure the overall efficiency of the department
Determine call center staffing requirements by analyzing trends, including call volumes and patterns, staff productivity, and upcoming business events
Develop call volume, handle time, and productivity forecasts using multiple sources including ACD's, workforce planning tools, and MS Excel
Analyzes data and makes recommendations to the management team for continuous improvement
Facilitates and/or provides program awareness to management and the workforce
Maintains and/or coordinates employee recognition and incentive programs and measures success of programs
Monitor real-time call center activity for all customer-contact personnel and volume to ensure company performance goals and objectives are met
Handle administrative tasks such as producing and distributing performance reports, updating agent exceptions, and Aspect eWFM/Empower & CMS Maintenance
Resource Management Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Resource Management Specialist
List any licenses or certifications required by the position: RMCP, CFCS, CFE, CAMS, SPHR, PHR, MBB, BB, GB
Education for Resource Management Specialist
Typically a job would require a certain level of education.
Employers hiring for the resource management specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Graduate Education, Finance, Accounting, Business, Graduate, Human Resources, Business/Administration, Management, Economics
Skills for Resource Management Specialist
Desired skills for resource management specialist include:
Commercial issues
Project pipeline in assigned practice area in order to manage available resources and advise on future supply and demand
RM reporting capabilities and leverage shared RM reporting team for the production of all reports
Practitioner skills profiles in the assigned FSS
Product line
Warehouse operations
Relevant learning programs for assigned practitioner population
SAP
Commercial and contract language
Competitive market
Desired experience for resource management specialist includes:
Formatting, review and publication of Resource Management and headcount report for monthly Management Pack
Follow up on actions from Resource Management meetings
Previous experience with ACD systems and/ or eWFM strongly preferred
Experience creating a successful standardized onboarding process
Experience creating a successful career progression plan for Associates
Experience developing incentivies and reards programs
Resource Management Specialist Examples
1
Resource Management Specialist Job Description
Job Description Example
Our growing company is looking for a resource management specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for resource management specialist
- Provide feedback to the appropriate managers and supervisors on performance results and work with the Call Center Leadership on performance issues as necessary
- Responsible for coordinating deployment and operational activities for operations including, but not limited to, contributing to managing overtime, managing service levels, and intra-day performance-including re-forecasting and intra-day adjustments to schedules
- Responsible for real-time monitoring and tracking of agent schedules and all off-phone activity
- Assist with coordinating the scheduling of team meetings, supervisor coaching sessions, training, and other scheduled off phone activity
- Monitor unassigned resources and utilization
- Monitor employee performance by having open dialogue with engagement teams
- Coordinate the roll off of assignments for terminating/LOA employees
- Use scheduling tool and reports to forecast hours needed, track actual utilization, and monitor total headcount
- Analyze weekly staff schedules and availability reports for solutions
- Analyze report findings of projected utilization, billable hours variance, chargeability forecasts, and other ad-hoc reports as requested by RM Team and/or Solution Management
Qualifications for resource management specialist
- Solid understanding of call-center processes, procedures and policies
- Strong knowledge of Microsoft Office products including
- Demonstrated organization and time management skills to ensure that work related activities are completed in an accurate and timely manner
- Strong organizational skills, including the ability to prioritize work in an efficient manner
- Excellent verbal and written communication skills, including the ability to communicate effectively, tactfully and courteously
- Ability to exercise creative problem solving techniques
2
Resource Management Specialist Job Description
Job Description Example
Our innovative and growing company is looking for a resource management specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for resource management specialist
- Work with solution leads to communicate and support the effective utilization of our people on a local and/or regional level
- Lead local RM meetings with leadership, engagement managers
- Participate in new hire orientation to instruct new employees on RM process and PeopleSoft ESA Time & Expense Reports
- Recognize employee relation issues and address/elevate to Human Resource Managers as necessary
- Monitor employee project performance by having open dialogue with engagement teams
- Meet with employees periodically to understand their skill sets, interests, and development needs
- Work closely with Human Resources Manager regarding confidential employee issues/transactions/transfers
- Attend mid-year and annual talent meetings to further understand employee matters and share input based on interactions with the employees
- Primary contact person to support the scientific community in setting up external collaborations
- To build and maintain an optimized partnership and close interaction with business partners at every step of the end-to-end process
Qualifications for resource management specialist
- 2 years experience with Aspect eWorkforce Management Systems and Avaya CMS Supervisor preferred
- Minimum of 3-5 years of deployment or related experience
- Strong working knowledge of professional services firms
- Knowledge of recruiting processes/policies
- Strong track record of credibility with client service leaders and of flexibility and learning agility
- Minimum of three years of experience in a coordination/support role or client service professional
3
Resource Management Specialist Job Description
Job Description Example
Our company is looking to fill the role of resource management specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for resource management specialist
- Some latitude to deviate from those conditions, Lead Projects and give tracking
- Knowledge about technology industry in general, more specifically, companies, competitors, currently events, Ability to think outside the box and not afraid to make suggestions
- Directs, manages and maintains oversight of all aviation resource management activities for assigned aeromedical evacuation crewmembers (AECM) and operational support personnel
- Provides technical guidance and skill to inquiries from other agencies, functions or individuals
- Advises AES/CC, OG/CC, and other staff agencies on all aviation service matters concerning the AES' AECM status
- Manages the squadron's execution of the Air Reserve Component (ARC) Flying Incentive Pay Program
- In preparation for and participation in a Flying Evaluation Board (FEB), Aeronautical Rating Board (ARB), and Non-rated Aviation Service Disqualification Packages, reviews information supplied by board members against applicable regulatory guidance to assist in providing accurate recommendations to approval authorities (AFRC/A2A3, AFRC/CV, AFRC/CC, or the CSAF)
- An advanced university degree in Management, Administration, Social Sciences or a relevant field
- Work closely with the Career Manager to identify key positions in APME and prepare the AGS / PreHP / HP pool
- Coordinate with affiliate’s representatives the yearly HP and PreHP campaign
Qualifications for resource management specialist
- Be able to work in a highly matrixed organization
- Self-motivated and highly disciplined and organized
- High integrity and credo based behavior
- Track all donor reporting requirements of projects and identify "pending" reporting and funding requirements of all on-going and closed projects
- Review all donors reports before submission to Country Representative
- Develop and implement strategies for maximizing potential for existing trust funds and regional projects and other sources
4
Resource Management Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for a resource management specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for resource management specialist
- Support in the preparation and execution of local succession plans (Singapore, Vietnam, China, India, Philippines, etc)
- Create analytics with key indicators on key positions and vivier in light with the roadmap objectives
- Track the data accuracy in HR4U through reporting in order to ensure an accurate database
- Support in the job evaluation (JE) process, follow-up on JE status, coordinating with affiliates and HQ to ensure the accuracy of the data
- Plan, coordinate and organize the regional training programs for MS Asia Pacific and Middle East, both in-class and e-learning (click&learn), in the areas of leadership, management, integration, health, environment, safety and compliance
- Manage all learning & development activities, including budget control, communication, evaluation, reporting, research, market studies and tools for innovative training
- Coordinate with affiliate’s representatives to consolidate regional training requirements
- Lead in the search for and selection of regional providers/suppliers, formalize the procedures for calls for tender for intellectual, service and material providers
- Ensure that adequate logistic requirements (hotels, vendors, service providers) are provided, ensure that safety reminders are clear to both external and internal parties, and manage over-all conduct of regional programs in terms of information, documentation and support
- Fill open needs on engagements
Qualifications for resource management specialist
- Experience with gender and participatory approaches with sound knowledge of international standards on women's rights and related instruments
- Experience in leading and managing staff
- Experience and knowledge in areas of Human Resources functions
- Experience with audit/hourly staffing a plus
- Typically requires bachelor’s degree or equivalent, and two to four years of related (technical writing and copy editing)
- BSN or equivalent degree
5
Resource Management Specialist Job Description
Job Description Example
Our company is looking to fill the role of resource management specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for resource management specialist
- Assign appropriate client service staff to engagements for Assurance and Tax
- Monitor the sharing of resources across offices/regions as needed
- Identify over- and under-utilized staff, and determine appropriate resources or solutions to balance workload
- Resolve scheduling conflicts with engagement team members
- Assess capacity/short falls in headcount and work with recruiting to have any open needs filled
- Conducts payor-specific communications and support for the Utilization Management and Care Management team, including direct communication of clinical reviews, monitoring of payor issues, and facilitating necessary retrospective reviews
- Tracks and enters authorizations and other benefit information into appropriate electronic systems, such as, Allscripts, ADT and EAPM
- Participates in central call center, servicing any and all hospitals and payors, verifying information and resolves common problems
- Provides necessary verbal and electronic communication to and from case management staff, serving as a liaison between hospital personnel and the various payors
- Completes data tracking and collection to assist with the identification of routine statistics and problems and trends, such as turn-around time, accuracy of reviews
Qualifications for resource management specialist
- Enjoys working in fast paced environment
- Audit/Hourly staffing experience preferred
- Minimum of 5 years of progressive relevant professional work experience in management methodologies along the areas of policy and programme development and management, planning, design and project implementation, monitoring and evaluation and, knowledge management
- Experience in external relations, partnerships and resource mobilisation, administration and human resource development and management
- Knowledge of local language, Dari and/or Pashtu, will be considered as an asset
- Ability to work well independently, in a tri-site team environment