Program Manager, IT Job Description

Program Manager, IT Job Description

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Program manager, IT provides organizational strategy governing the direction & conduct of project management, including application of appropriate project management methodologies.

Program Manager, IT Duties & Responsibilities

To write an effective program manager, IT job description, begin by listing detailed duties, responsibilities and expectations. We have included program manager, IT job description templates that you can modify and use.

Sample responsibilities for this position include:

Identify and implement key leverage points within the program to effect and influence positive change
Anticipate project changes and proactively adapt processes to mitigate risk
Mentor project members assigned to the program
Determine program parameters, design approach/strategy, and establish program plan
Ensure integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business
Track key project milestones and recommending adjustments to Project Managers
Plan cross-project priorities within the program
Program point of contact for communications, milestones and review briefings
Oversees a portfolio of related projects, facilitating metrics (cost, budget, dashboard), portfolio governance, and mentors project managers within the portfolio
Manages and coordinates the delivery of multiple projects including work plan, schedule, risk / issues, and budget using project management tools and techniques

Program Manager, IT Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Program Manager, IT

List any licenses or certifications required by the position: PMP, PMI, ITIL, SW, PM, SPC, RTE, CSM, MS, GLSS

Education for Program Manager, IT

Typically a job would require a certain level of education.

Employers hiring for the program manager, IT job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Project Management, Education, Technology, Healthcare, Technical, Engineering, Information Systems, Business/Administration

Skills for Program Manager, IT

Desired skills for program manager, IT include:

Project Management methodologies
Issues management
Risk management
Change management
Cost management
Processes and tools
Procurement
Project Management standard methodologies
Quality management
Resource management

Desired experience for program manager, IT includes:

PMP (or comparable PM certification), PgMP desired (or comparable Program Mgr certification), Six Sigma certification desired
7+ years’ project management, 2+ years’ program management experience
3+ years’ experience in overall Leadership role (setting direction, decision-making)
Excellent communication skills (written, oral, interpersonal) along with ability to collaborate internally or cross group while at the same time building credible relationships
Application Development background preferred
PM certifications are desirable (PMP, PgMP, Prince2)

Program Manager, IT Examples

1

Program Manager, IT Job Description

Job Description Example
Our company is looking to fill the role of program manager, IT. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for program manager, IT
  • Perform method study and work sequence analysis to develop “standard work” best practices
  • Deploy Lean methodologies to reduce waste and process variation in service industry
  • Develop and implement systems automation and production controls
  • Manage the development and execution of strategic technology road map for assigned area
  • Consult with management to design technology solutions, review departmental goals, and report on IT progress and issues
  • Support consolidation and analysis of program IT surveys and analytics
  • Manage the coordination of analysis and design of automated solutions to business problems
  • Establish standards and procedures for IT and modify schedules and plans as required
  • Monitor project results against technical specifications
  • Facilitate the adoption of new or improved processes and/or procedures
Qualifications for program manager, IT
  • Excellent oral and written communication skills, including the ability to comfortably communicate with executive management
  • Ability to travel domestically and internationally for 2-3 week periods up to 20% of the year
  • Ability to communicate highly technical issues to both technical and non-technical audiences
  • Demonstrated innovation in IT audit program development and delivery including experience managing SDLC audits or relevant experience
  • Knowledge of COBIT (Control Objectives for Information and related Technology), COSO, and IIA Internal Audit Standards
  • Experience or knowledge of SOX 404 and 302 IT controls and processes
2

Program Manager, IT Job Description

Job Description Example
Our growing company is looking for a program manager, IT. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for program manager, IT
  • Manages customer expectations, provides updates to senior management, runs steering committee meetings
  • Identifies and manages program dependencies and critical path
  • In support of the Manager – IT PMO, periodically reviews in-flight projects to ensure they meet the PMO’s quality standards
  • Provides mentorship to Project Managers in order to achieve desired results
  • Deep evidence of matrixed leadership across global teams
  • Leads multiple teams and parallel workstreams in delivery of quality software and technology solutions, working closely with technical teams to develop and track release milestones and schedules
  • Coordinates with partners to deliver value and realization of clear business benefits
  • Develops and manages project plans, work process investment plan, demand and project staging plans with business partners and shared services
  • Manages teams of project managers, vendors, and technical leads in a highly matrixed organization
  • Manages focused project recovery activities including quick situational analysis, needs assessment, and hands-on collaboration to bring in distressed projects and teams back on track
Qualifications for program manager, IT
  • Fifteen (15) years of relevant industry and/or government experience in IT Program Management, to include providing management and direction to both senior and mid-level analysts/project managers
  • 10+ years of professional experience managing technology projects with cross-functional, matrix staff (including vendors) with high integration across multiple lines of business and technical discipline
  • Previous experience as a Scrum Master to manage Agile projects with Agile software development methodologies, specifically Scrum, Lean or Kanban would be ideal
  • Ability to understand the key metrics to measure, observe and optimize forms
  • Proficient with Microsoft Office, specifically Excel and PowerPoint, and SharePoint
  • Ability to prioritize and organize multiple tasks, and maintain focus
3

Program Manager, IT Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of program manager, IT. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for program manager, IT
  • Manages and coordinates testing of automated application controls impacting in scope business processes
  • Management and maintenance of program tools (including the SharePoint Site based solution SOX Internal Controls and Risks System (SICRS)) and processes
  • Conduct Internal Control Workshops and train new or existing control owners, testers and general SICRS users in US and internationally
  • Collaborates with the internal support organizations including SharePoint CoP and QlikView CoE in application design, implementation, new enhancements implementations and application support
  • Leads cross-functional multi-disciplinary meetings and fosters teamwork resulting in positive outcomes
  • Independently lead projects that involve multiple work streams, or large programs with multiple Program Managers participating
  • Manage project schedules, budget, issues, and risks
  • May conduct third-party product evaluation and integration
  • Collaborate with business owners on training, testing, and related activities
  • Facilitate critical trade-off decisions between investment, schedule, and customer benefit
Qualifications for program manager, IT
  • Basic knowledge of routing, routing protocols, internet and general network architecture
  • 5+ Years’ experience operating in mission-critical, 24x7x365 production environments
  • 10+ years of Department of Defense (DoD), required Air Force medical IT experience – with thorough understanding of the health care delivery process within an inpatient DoD medical center
  • Extensive proven track record for guiding support services teams across military clinical applications and devices used within a medical center
  • Project management experience with a focus on IT projects to include
  • 6+ years of leading an organization coupled influencing experience across business and technology
4

Program Manager, IT Job Description

Job Description Example
Our innovative and growing company is looking for a program manager, IT. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for program manager, IT
  • Acts as catalyst to implement change incorporating appropriate change management skills
  • Prepares reports, monthly presentations for upper management regarding status of project
  • This person will be responsible for components of Application Governance deliverables and guidance across RPSG Tech
  • Developing Requests for Proposals (RFP) for external services
  • Initiating, planning, executing and closing all program deliverables as committed
  • Responsible for full life-cycle of programs from initiation to completion
  • Establish, maintain and explain the program methodology, procedures and policies, consistently within the Enterprise PMO rules and guidelines
  • Support the vendor selection and management process (scope, plan and milestone definition, operational issues, deliverable & milestone approval, quality control)
  • Drive program planning and control from an operational point of view (activity, milestones and resource planning), with a special focus on core activities and global plan consolidation
  • Apply relevant project standards to build project management frameworks for all projects within program
Qualifications for program manager, IT
  • At least 5 years of experience working within an applications development environment
  • 5 plus years of experience working within the Retirement Services industry
  • Bachelor’s degree in an information technology-related discipline preferred
  • Proven track record of delivering information technology projects using varied development approaches for internal and externally developed applications and technologies packaged applications
  • Process improvement background, Lean preferred
  • High attention to detail and ability to work within deadlines
5

Program Manager, IT Job Description

Job Description Example
Our innovative and growing company is hiring for a program manager, IT. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for program manager, IT
  • Leads change initiatives and workgroups in area
  • Advise leadership, customers, and staff on strategic solutions to dealing with barriers within a project
  • Trains others on PMP principles and concepts
  • Acts as a functional expert and business solution architect for business processes design, integration, and solution strategies
  • Drives technology architecture strategy-setting and implementation for assigned business areas based on leading-edge industry standards, best practices and comprehensive understanding of business operations
  • Develops conceptual, logical and physical business and technology process and architecture, working closely with other vendors, external partners, and other architects as needed
  • Evaluates strengths and flaws in technology architecture including performance, quality, availability, simplicity of design, security and total cost of ownership
  • Facilitates and conducts work assessment session with users on to obtain business and system requirements, which will be used as input to jointly determine preferred technology solution design, ensuring optimal business system configuration, flexibility, scalability and functionality
  • Develops strategic designs for comprehensive, implementation methods solving high impact, high profile problems through expert in-depth evaluation of complex business process
  • Provides input and influences the cross-functional and cross-businesses strategies supporting business and technical solutions required to support multi-tenant core platforms, business specific technology solutions
Qualifications for program manager, IT
  • 7 plus years of project/program management, related IT and process design work experience
  • At least 7 years of project/program leadership, including successful delivery of complex programs
  • At least 5 years financial service industry experience speciliazing in Retirement Plan Set-up and Plan Data, with a minimum of 3 years on invetment management, portfolio management, back office systems or advice systems
  • Experience with Microsoft Project Server
  • A highly collaborative working style and also able to build strong partnerships
  • Ability to work well in a dynamic team environment, independently with minimal supervision

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