Performance Improvement Manager Job Description

Performance Improvement Manager Job Description

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Performance improvement manager provides financial reporting and accounting guidance on complex accounting topics such as Software Capitalization, Business Combinations, Fair Value, and Accounting for Income Taxes.

Performance Improvement Manager Duties & Responsibilities

To write an effective performance improvement manager job description, begin by listing detailed duties, responsibilities and expectations. We have included performance improvement manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Manages business process improvement staff to ensure the application of Lean/Six Sigma methods to drive specific targeted project goals
Prioritizes and manages Business Process Improvement portfolio of projects, appropriately tracking success measures to effectively execute improvements, drive performance objectives and demonstrate value
Actively manage the target setting and the balanced scorecard
Manage improvement & performance management competence
Establish, coordinate & lead virtual network of Improvement & Performance Managers across the Region
Able to work well in a fast-paced environment, facilitating solutions and meeting deadlines and milestones for projects assigned
Able to maintain excellent organisational skills whilst under pressure
Able to demonstrate a high level of discipline, making sure processes are followed in a consistent manner
Facilitate and support multidisciplinary teams to achieve clinical performance improvement goals and objectives
Review and abstract clinical data for regulatory data submission

Performance Improvement Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Performance Improvement Manager

List any licenses or certifications required by the position: FEMA, PMP, TOGAF, CPHQ, BI, DBA, ASQ, AACE, PMI, HPI

Education for Performance Improvement Manager

Typically a job would require a certain level of education.

Employers hiring for the performance improvement manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Healthcare, Nursing, Business/Administration, Education, MBA, Engineering, Finance, Healthcare Administration, Public Health

Skills for Performance Improvement Manager

Desired skills for performance improvement manager include:

Accounting operations
Databases
Financial accounting systems and business intelligence tools
Financial frameworks
Process improvement
Spreadsheets
Various computer software applications
Word processing and statistical software programs
Accounting / finance processes and objectives
Home care/hospice quality improvement principles and data collection and analysis

Desired experience for performance improvement manager includes:

Must demonstrate a 100% responsibility and not make excuses or cast blame
Must implement and utilize the NLR L’Oreal USA communication model
Must listen for understanding
Must be committed to team decisions
Candidates with a BS in Chemical or Mechanical Engineering are preferred
Exemplify leadership

Performance Improvement Manager Examples

1

Performance Improvement Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a performance improvement manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for performance improvement manager
  • Work closely with project stakeholders on an ongoing basis
  • Work with IT Business Relationship Managers and Service Owners to ensure services meet customer requirements
  • Work with the MSP and the IT Service and Process Owners to define service monitoring / measuring requirements
  • Ensure appropriate service level monitoring is in place
  • Work with the MSP analysts to ensure data is gathered and reviewed appropriately
  • Continually measure the performance of the Managed Service Provider (MSP)
  • Work with the MSP to produce, review and evaluate regular reports on service performance and achievements
  • Work with the MSP account team to ensure that performance reports are regularly presented to the IT Leadership Team and IT Service and Process Owners
  • Manage the internal analyst(s) responsible for gathering and manipulating data, and presenting it in the desired formats
  • Identify frameworks, models and standards supporting CSI activities
Qualifications for performance improvement manager
  • Strong English oral and written communication skills, French a plus
  • Requires minimum of 10 years of prior quality experience, leading risk and controls experience, operations experience, audit experience or audit interface experience
  • Requires knowledge of banking regulations, financial and operations functions
  • Requires understanding of risk assessment and control testing methodologies
  • Requires Control testing (planning, execution, reporting) experience
  • Requires 5+ years prior management experience
2

Performance Improvement Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of performance improvement manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for performance improvement manager
  • Provide human resources subject matter expertise and oversight, including educating internal and external audiences on human capital best practices
  • Help grow the human capital service offering by expanding our existing client base, creating new client opportunities and sharing expertise through thought leadership
  • Drive thought leadership to enhance services and capabilities to meet and exceed client expectations based on knowledge of competitive practices and best in class solutions
  • Serve as a strategic partner and advisor for select key client engagements
  • Perform engagement management responsibilities, including performance reviews, task delegation, project scheduling and budgeting, quality reviews and client management
  • Manage business development activities, such as proposals, capture and account teams
  • Build and maintain good working relationships with clients working effectively with management and staff at all levels in gathering information and performing services
  • Facilitate performance improvement project pipeline development process, selection, assignment, and execution including development of project plans and metrics identification
  • Work closely with process owners, project champions, and senior leadership team to provide leadership and direction on the implementation of large organization wide change/value/innovation improvement projects
  • Facilitate Kaizens/value stream mapping sessions to realize optimal improvement actions and results
Qualifications for performance improvement manager
  • Associates degree required or Bachelor's degree preferred in Nursing or related field
  • Bachelor’s degree in nursing or other clinical area
  • Bachelor’s degree with enrollment in a Master’s degree program in public health, healthcare management, information technology or business
  • Strong project management, data analytical and interpersonal skills
  • CPHQ Certification, Lean Six Sigma and Project management certification preferred
  • Experience in using quality improvement tools and techniques to evaluate outcomes
3

Performance Improvement Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of performance improvement manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for performance improvement manager
  • Expand Lean Six Sigma across the business by coaching Green Belts and Black Belts
  • Support Global Operations Strategic Planning and Execution
  • Translate strategy into ideas and actions using strategic initiative A3s
  • Develop rigorous metrics and lead operating mechanisms that ensure disciplined execution
  • Communicate and influence the need for change to improve business performance
  • Develop and execute internal and external communication research programs
  • Develop department programs and processes designed to improve overall performance
  • Support organizational training and development efforts (training programs, annual department meeting)
  • Develop and maintain monthly department metrics dashboard and leadership reports
  • Manage annual planning and budget process
Qualifications for performance improvement manager
  • Ability to use Microsoft Office suite (Excel, PowerPoint, Word) to effectively capture and communicate control tests and summarize findings and recommendations
  • At least one year experience leading Lean in an Academic Medical Center Lean certification from a reputable source (University of Michigan, ThedaCare, Johns Hopkins, Denver Health, ) Extensive experience as a coach and with improvement projects in a wide variety of clinical settings
  • Redesign clinical processes for improved performance
  • Expertise in Excel, Mini tab, Tableau or other data collection, analysis and reporting platforms
  • Strong clinical background to assist the Acute Medicine Service Line with both the management/preparations for Joint Commission
  • CMS disease specific surveys
4

Performance Improvement Manager Job Description

Job Description Example
Our company is looking for a performance improvement manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for performance improvement manager
  • Set strategic direction for department systems
  • Execute special communications projects as assigned
  • Manage the creation, deployment and on-going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system(s)
  • Lead the process super user community, ensuring regular engagement, training (including process & tool demo) and collection of feedback
  • Provide guidance and support to the regions and countries and identify areas requiring process reviews
  • Coordinate and lead process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps
  • Champion specific projects and change management activities to fully establish and continuously improve the process
  • Lead the discussion with key stakeholders, within procurement and with other functions, to identify opportunities and to drive full process adoption
  • Oversees O&M Improvement & Benchmarking – looks at ops performance looking at “best in class”
  • Leads efforts in process improvements and streamlining efforts
Qualifications for performance improvement manager
  • Expert in Coaching
  • Strong PC Skills utilizing Excel, Access, PowerPoint, and related MS Office Software
  • Development of clinical pathways
  • Team player with experience leading, facilitating and participating in multi-disciplinary teams for the resolution of complex problems
  • Good understanding of how to build metrics and connect a hierarchy of metrics to organizational goals
  • Thorough understanding of ITIL foundation and Continual Service Improvement principles and practices
5

Performance Improvement Manager Job Description

Job Description Example
Our company is looking for a performance improvement manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for performance improvement manager
  • Provides timely technical support to Operations and Maintenance personnel to improve performance, reliability, and efficiency of generating assets
  • There will be moderate travel involved, as this role will be highly mobile and may accompany the Director to selected meetings, move between regional and national offices
  • Compliance with information systems security is everyone’s responsibility
  • Conducts review of organization and functional areas on a project basis
  • Serves as facilitator of multi-disciplinary performance improvement teams
  • Facilitates large redesign projects, assisting senior leadership in maximizing resources and efficiencies
  • Provides consulting advice to top administrative and medical staff management
  • Guides others in performing performance improvement, operations analysis and decision support activities
  • Identifies need for and guides in the development of systems and structures that promote identification of aligned activities and sustainable results
  • Keeps management information of project progress and problems, particularly as to needed changes in schedule, resources, or product
Qualifications for performance improvement manager
  • A good understanding of IT services and qualifying factors to enable understanding of how customer requirements affect delivery
  • An understanding of the customers’ business and how IT contributes to the delivery of that product or service
  • Innovative thinking about service quality and ways to achieve improvements within the bounds of the organization’s limits (resources, budget, legal)
  • Minimum of 5 years in a supervisory or analyst role within an Information Technology (IT) department
  • Experience in defining requirements for software changes to drive business improvement
  • Experience with ServiceNow and/or Remedy

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