Performance Improvement Coordinator Job Description
Performance improvement coordinator
provides support to team in technology applications (e.g., Outlook, Word, PowerPoint) and other company or client supported programs.
Performance Improvement Coordinator Duties & Responsibilities
To write an effective performance improvement coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included performance improvement coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintains a safe work environment using safe work practices
Plans, implements & monitors interventions to ensure evidence-based practices are implemented and participates in and/or leads performance improvement committees and teams
Proficient in Word and Excel, with basic skills in Access
Applies knowledge of nursing systems to achieve departmental and institutional objectives
Assists the Trauma Program Manager by planning, organizing, coordinating, and evaluating performance improvement activities and injury prevention initiatives for the Adult Trauma Service
Coordinates Injury Prevention activities utilizing theoretical knowledge, program development, and principles of research
Coordinates Performance Improvement activities for the Adult Trauma Service utilizing a multidisciplinary approach
Utilizes clinical and theoretical knowledge to analyze data and improve outcomes for trauma patients
Works with other Maryland trauma centers and MIEMSS to improve trauma care in the State of Maryland
Audits patient’s records collecting data for Quality Assurance on an ongoing basis for (OBQM)
Performance Improvement Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Performance Improvement Coordinator
List any licenses or certifications required by the position: CPHQ, ACLS, TNCC, BLS, CEN, CCRN, CPR, CNOR, TNS, ENPC
Education for Performance Improvement Coordinator
Typically a job would require a certain level of education.
Employers hiring for the performance improvement coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Nursing, Education, Healthcare, Business, Computer, Graduate, Health Care, Associates, Health Administration, Leadership
Skills for Performance Improvement Coordinator
Desired skills for performance improvement coordinator include:
Quality metrics and risk adjustment
Regulatory and accrediting standards
TJC and CMS regulations related to individual and staff risk and safety
Common statistical programs
Spreadsheet and database management and word processing
MS Office/Word
Adult learning and educational principles
Excel
PowerPoint and Outlook
Practices
Desired experience for performance improvement coordinator includes:
Knowledge quality improvement methods
Must also possess a level of analytical ability to problem-solve, evaluate, plan, and direct process improvement projects and benchmarking activities for all clinical and non-clinical departments
Ability to generate reports and provide high level analysis of data
Ability to explain, teach, and present the related issues to groups
Experience in managing multiple, concurrent projects
Experience working with comparative databases
Performance Improvement Coordinator Examples
1
Performance Improvement Coordinator Job Description
Job Description Example
Our company is looking to fill the role of performance improvement coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for performance improvement coordinator
- Provide educational in-services for staff on the Performance Improvement outcome/issues
- Keeps current on OASIS, OBQM, OBQI regulation and changes
- Keep current on SHP and use data improve outcomes
- Submits quarterly reports to the organizations administrator/Director
- Works independently and effectively with minimal supervision and is cost effective in use of time and supplies
- Complies with Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating to the position and agrees to report any suspected violations of law or Standards of Conduct
- Complies with all applicable state and federal regulations
- Attends all mandatory meetings and programs
- Maintain the confidentiality of patient, resident, employee and organizational information
- Have a basic knowledge of Quality Assurance, the essential functions
Qualifications for performance improvement coordinator
- Minimum of four (4) years of progressively more responsible experience
- Minimum of two (2) years in a healthcare environment is preferred
- Experience working with statistical analysis software (for example, QI Macros or Minitab) is strongly preferred
- Knowledge of clinical standards of care, preventive health standards, CMS standards, HEDIS, NCQA and governing and regulatory agency requirements
- Minimum 3 years of clinical nursing experience with demonstrated expertise in trauma care
- Ability to read and interpret documents such as OASIS, safety rules and procedure manuals
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Performance Improvement Coordinator Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of performance improvement coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for performance improvement coordinator
- Assists in the identification and development of policies and procedures that improve the safety of patients and staff
- Coordinate Quality & Performance Excellence departmental meetings
- Maintains knowledge of current accreditation standards and the coordination of the hospital survey process
- Maintains accurate and complete records of quality and performance improvement policies, activities and outcomes
- Serves as a hospital content expert on performance improvement projects, grievances, accreditation and safety
- Participates in collaboration with or as the designee for the Quality Director, on AHS quality initiatives and/or collaboratives
- Liaison for the medical staff physician Medical Review and OPPE/FPPE process
- Prepares reports and statistical analysis for medical staff and hospital leadership meetings
- Risk management designee when risk manager and quality director are out of the hospital or need additional support
- Assures facilitation of the patient grievance process as required by state and federal statutes
Qualifications for performance improvement coordinator
- Responsible for all incoming and outgoing correspondence, ensuring appropriate follow-up, including drafting of response correspondence
- Oversees compliance with the Ethics, Rights, and Responsibilities standards for The Joint Commission
- Provides analysis of Physician Focus and Quality Advisor reports from the Premier database and produces recommendations for performance improvement projects to hospital leadership
- Responsible for reviewing patient medical records to determine adherence to key quality and safety initiatives
- Manages multiple calendars to coordinate meetings and events for internal and external stakeholders
- Administers and facilitates debriefing for the annual Safety Culture Survey, Joint Commission survey preparedness rounding, and completion and submission of the Leapfrog Survey
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Performance Improvement Coordinator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of performance improvement coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for performance improvement coordinator
- Coordinates annual TJC standards review with executive team and directors and acts as Joint Commission Survey Liaison
- Performs case reviews and assists in the follow-up and implementation of corrective action plans as appropriate or as assigned
- Assists in accurate and timely collection, processing, and transmission of Patient Safety Work Product (PSWP) between hospital and AHS PSO
- Assists with improving, maintaining and coordinating evidenced-based practice
- Clinical Best Practice Program (Core Measures)
- Actively supports ongoing Joint Commission preparation including unit based audits, record reviews and tracers
- Provides direct support to departmental and hospital wide Performance Improvement Program
- Facilitates Improvement Project Teams including development of project goals, measures of success and support of corrective action implementation
- CPHQ or other certification in Quality desired
- Three to four years’ experience in Performance Improvement Preferred
Qualifications for performance improvement coordinator
- Previous experience in preparing and presenting professional presentations to executive leadership teams
- Accreditation activities and survey preparation
- Provider performance improvement activities
- Experience with risk management, credentialing, grievances, Peer Review or OPPE process
- Healthcare related performance improvement or project management experience
- Proven ability in areas of leadership/ supervision, knowledge of regulatory aspects of healthcare, QA/QI principles, education and outcomes
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Performance Improvement Coordinator Job Description
Job Description Example
Our growing company is hiring for a performance improvement coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for performance improvement coordinator
- Minimum of two years management/supervisory experience Preferred
- Experience with Joint Commission Compliance preferred
- Participates in Performance Improvement activities to promote achievement of the principles of the PI Plan
- Complete quality audits of customer service and prior authorization transactions to ensure timely and accurate information is provided to callers
- Evaluation of calls includes but is not limited to, review of overall call handling, courtesy, accuracy, documentation, system knowledge, correct use of policies and procedures, timely answers and other criteria identified in the quality assurance guidelines
- Provides monitoring feedback to staff and department leadership team
- Submits reports of audit results to the department leadership team and provides overall analysis of quality scores and identify trends for training purposes
- Supports department training and skill development initiatives through call coaching, mentoring, and training staff as assigned, recommends training program improvements or any additional customer service training needs and develops training reminders for staff
- Develops, maintains and administers the Level II and Overdollar examinations and provides training and feedback on examination results
- Participates in the development of department Required Training Lessons (RTL) to improve customer satisfaction based on client feedback and training issues identified through call monitoring
Qualifications for performance improvement coordinator
- Previous experience with relevant accreditation guidelines
- Experience in design of data collection systems
- Working knowledge of peer review criteria, The Joint Commission, CMS, and other regulatory and accreditation requirements
- Ability to compile, organizes, summarize, prepare in text or graphic form and proofread extensive spreadsheets and data from a variety of sources
- Bachelors degree in business, health care management, or related field required
- Minimum of two years experience in performance improvement management required
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Performance Improvement Coordinator Job Description
Job Description Example
Our growing company is looking to fill the role of performance improvement coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for performance improvement coordinator
- Attends and participates in monthly staff meetings and provides input to ensure audit results and service or training issues are communicated to staff members
- Organize and conduct monthly Call Monitoring Cohesiveness meetings to provide feedback to department leadership team
- Compile current company and department information, training issues and other articles for publication of the quarterly department newsletter
- Support the department by answering calls during periods of high volume, assisting on the internal Help Desk and assisting with other related tasks
- Demonstrates performance improvement skills
- Organize and manage the data collection for PI, utilizing national benchmarks to develop attainable goals for the trauma program
- Compiles data and report for monthly Quality Improvement Committee review of all trauma cases
- Completes concurrent review of cases to identify quality, timelines and systems of care to meet state standards
- Assigns and scores all injuries utilizing the AIS and ICD-9/10 scoring system
- Implement strategies with Six Sigma, Change Acceleration Process, and/or Workout methodology
Qualifications for performance improvement coordinator
- Associates Degree in Nursing or other healthcare related field, such as Nuclear Medicine, Sonography, Radiology, Respiratory Therapy
- Demonstrated leadership in the area of Performance Improvement (preferred)
- Bachelor’s or Master’s Degree in healthcare related field (preferred)
- Three years of acute care clinical experience (preferred)
- Experience in healthcare quality/performance/process improvement (preferred)
- Professional clinical license in healthcare related field, such as Nuclear Medicine, Sonography, Radiology, Respiratory Therapy