Quality Improvement Coordinator Job Description
Quality improvement coordinator
provides project coordination and administrative support for NCQA, Process Improvement, Cultural and Linguistics, Health Homes and Health Education activities.
Quality Improvement Coordinator Duties & Responsibilities
To write an effective quality improvement coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included quality improvement coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Reviewing current quality program tasks with an aim to provide guidance on efficiencies and to develop a schedule plan for reoccurring tasks completed by the quality team
Providing detailed reports on improvements, trends and gaps based on internal program review and external benchmarking efforts with a focus on resolution and our player first ethos
Helping to develop and launch an enhanced quality program to help further the improvement of our tenured advisors
Assisting in the development of short and long term plans for programs, monitor progress, assure adherence and evaluate performance
Ensuring consistent compliance to quality procedures throughout department and report non-compliance to management team
In conjunction with Management, identifying and providing ideas for improvements that are related to providing customers with an exceptional level of service
Assisting in the creation and maintenance of a 1 year and 3 year strategic roadmap for the team, with an expectation of providing input into the vision, objectives setting and roadmap for the wider Workforce Enablement team
Being the champion for the voice of the advisor and partner with stakeholders to Identify and drive continuous improvement efforts based on employee feedback
Staying current on call center trends and software
Maintaining extemporary quality standards
Quality Improvement Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Quality Improvement Coordinator
List any licenses or certifications required by the position: COS, CPR, CPHQ, BLS, PCMH, MA, CPPS, ASPEN, AHA, CHCQM
Education for Quality Improvement Coordinator
Typically a job would require a certain level of education.
Employers hiring for the quality improvement coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Nursing, Education, Healthcare, Management, Health Care, Health, Business, Performance, Public Health, Graduate
Skills for Quality Improvement Coordinator
Desired skills for quality improvement coordinator include:
Medical terminology
Administrative procedures and practices
Customer service
Managed care
HEDIS
Preventive health standards
Federal and state regulations pertinent to home health
NCQA
Title 22 licensing requirements
Of: clinical standards of care
Desired experience for quality improvement coordinator includes:
Ability to identify process gaps and work inter-departmentally to formulate/implement effective resolution
Can-Do” and upbeat personality with a passion to encourage the same for team members
Must be detail oriented with strong organizational and follow up skills
Communicating top issues, training or process enhancement needs to Management
Position may include other duties as assigned by Quality Manager
Strong written and oral communication skills with particular emphasis on presentation skills
Quality Improvement Coordinator Examples
1
Quality Improvement Coordinator Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of quality improvement coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for quality improvement coordinator
- Collaborates with Information Systems to acquire computerized medical information to support outcome measurement, performance improvement and clinical effectiveness
- Integrates the analysis and reporting of Campus/Service Line data and information into the Campus/System performance improvement activities and reports
- Facilitates process improvement teams and serves as a consultant on process, data aggregation / analysis, and report generation, providing "just in time" process improvement education for continuous performance improvement teams
- Effectively utilizes statistical tools and methods to communicate and measure results
- Conducts training on continuous quality improvement principles and the Alegent Performance Improvement Process (FOCUS-PDSA) for designated Campus/Service Line personnel including physicians, management and staff
- Provides periodic reports to the assigned administrative committees by maintaining a system of reporting that provides the System with timely and relevant outcome information in all areas of responsibility
- Serves as an effective communicator to operational personnel throughout the program
- Excellent working knowledge of Medicare covered home health care and other insurance program regulations and guidelines regarding home health care (Preferred)
- Graduate of an approved school nursing RN or LPN
- At least two (1) year of nursing experience in home health
Qualifications for quality improvement coordinator
- Master’s degree in a discipline related to the requirements of the position is preferred
- Excellent computer skills with a demonstrated background of expertise in Word, Excel, and PowerPoint
- Ability to work with little or no supervision and must be self-driven/self-motivated in a very fast-paced/deadline driven environment
- Must have strong analytical, problem-solving and quantitative skills
- Critical thinking, conceptual thinking and decision making skills are a must
- Ability to facilitate meetings, as needed
2
Quality Improvement Coordinator Job Description
Job Description Example
Our company is growing rapidly and is hiring for a quality improvement coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for quality improvement coordinator
- Responsible for completing monthly core measure abstraction by abstracting date elements into corporate approved vendor software
- Serves as the hospital content expert on hospital quality measures and quality console documentation
- Responsible for helping to ensure physicians, front line managers and team members have an ongoing awareness and understanding of the hospital quality measures and their role in assuring compliance
- Responsible for serving as liaison, in collaboration with Quality Director, for medical staff physician Peer Review process
- Participates in collaboration with the Quality Director, on AHS quality initiatives and/or collaboratives
- Additional duties that may be assigned include but not limited to the following items
- Assists Quality Director, as assigned, to help with quality and safety initiatives throughout the year
- Current RN Licensure in state of Florida required (without a Bachelor’s degree in healthcare field)
- Clinical healthcare background, minimum 2 years experience in acute care setting- required
- Schedules facility and services for use by campus and outside organizations
Qualifications for quality improvement coordinator
- Must have strong written and oral communication skills with particular emphasis on presentation skills
- Analytical reasoning, with the ability to interpret and evaluate complex information, while identifying patterns and essential issues
- Passion to ensure our customer support is of the highest quality and fully supports player first ethos
- Creative, strategic and analytical thinking skills with the ability to manage multiple projects
- Excellent interpersonal skills with ability to form good working relationships and partner with staff at all levels
- Intermediate to advanced Microsoft Office skills (Power Point, Word and Excel)
3
Quality Improvement Coordinator Job Description
Job Description Example
Our growing company is hiring for a quality improvement coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for quality improvement coordinator
- Functioning independently, responsible to engage Providers to discuss UHC tools and programs focused on improving the quality of care for Medicare Advantage Members with a specific focus on HEDIS measure gap closure
- Participates in the education of medical staff, employees, leadership and Board on quality and performance indicators selected by the organization the requirements and implications of these measures for clinical practice
- Participates in data extraction for submission of required data electronically to QNET/ACC/TJC/CMS/MHCC
- Collaborates with leaders, staff, and physicians to improve quality, patient safety, and organizational performance
- Identifies opportunities to improve patient outcomes through direct, timely interaction with physicians and all healthcare providers
- Develops and collects quality indicators as assigned
- Coordinates the collection, trending, and reporting of QI data used for process improvement efforts
- Coordinates assigned meetings to include review of agendas, notices, notebooks and minutes
- Provides education formal and informal related to assigned areas
- Reviews all admissions, screening for presence of core measures as assigned
Qualifications for quality improvement coordinator
- Ability to prioritize and maintain focus on position/department goals with a willingness to work as needed to ensure projects, assignments and commitments are met within established timelines and/or in a timely manner
- Overall, must embody the spirit of our core values that includes Reverence, Integrity, Compassion and Excellence in all activities/interactions
- Proficiency in MS Word, Publisher, Excel, PowerPoint and a form of customer contact software required
- One (1) to three (3) years recent experience within an acute clinical practice or related health care position
- Current FL License required as Medical Technologist or Medical Technologist Supervisor in at least 3 areas
- Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, ability to follow verbal instructions, PC skills, ability to multi-task, capable of daily problem-solving complex issues
4
Quality Improvement Coordinator Job Description
Job Description Example
Our company is hiring for a quality improvement coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for quality improvement coordinator
- Assists in the integration of PCMH standards and guidelines into the overall Quality Improvement Plan
- Develops and implements operational and administrative quality improvement projects aligned with Quality Management Work Plan goals and company values
- Manages internal and external provider monitoring functions to ensure compliance with outcome measures, applicable regulations, policies and protocols, and clinical best practices
- Serves as a project manager and coordinator for accreditation survey readiness preparation
- Responds to ad-hoc requests for quality performance related information by state agencies and internal customers
- Serves as a quality improvement resource, and coaches internal customers, provider network staff, and stakeholders on performance improvement tools and methods
- Monitors and analyzes internal and provider performance data from multiple sources to identify and respond to emerging trends and to ensure compliance with minimum standards and improve member outcomes
- Oversees identification and development of performance improvement opportunities and strategies, technical assistance and enforcement activities
- Conducts research, reviews, analyzes and compiles data, develops recommendations and reports
- Participates in internal and external committees and work groups
Qualifications for quality improvement coordinator
- Intermediate skill in Excel, Word, and Access
- Excellent communication skills, both orally and written, in order to effectively communicate with all levels of staff and business-related associates
- Excellent interpersonal skills to handle extremely sensitive and confidential information and situations specific to reporting issues and the ability to exhibit poise, tact, and diplomacy when interacting with diverse groups of people composed of employees, vendors, and other associates
- Must be skilled in gathering and interpreting data from different sources, and checking the accuracy of reports that are produced for various users
- 1 year experience in performance improvement, management and education
- Demonstrated knowledge of home care service delivery concepts
5
Quality Improvement Coordinator Job Description
Job Description Example
Our innovative and growing company is hiring for a quality improvement coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for quality improvement coordinator
- Have a detailed understanding and can skillfully use the techniques of system design, lean principals, reengineering, project management, quality improvement, outcomes measurement, statistical analysis and change management
- Utilize health information technology (electronic health records, TSC software program, data repository, ) and resulting data that will be a major component of the Quality Improvement (QI) program
- Be proficient with Microsoft Office products and multiple computer applications
- Perform duties and functions to comply with quality improvement programs according to state requirements
- Oversees identification and development of internal and provider performance improvement opportunities and strategies, technical assistance and enforcement activities
- Supervises work unit and employees performing quality management, performance improvement and monitoring functions
- Develops and implements performance improvement projects
- Reports quality improvement/performance outcomes to AHCCCS and HCIC Leadership
- Develops audit tools and scoring guidelines, analyzes audits and communicates results and recommendations with internal and external staff, and provider agencies
- Monitors and tracks provider performance and data from multiples sources to identify and respond to trends and/or emerging issues and to ensure compliance with minimum standards
Qualifications for quality improvement coordinator
- Demonstrate mastery in computer skills in a Microsoft Windows based environment, Word, Excel, Power Point
- Work environment is split between the assigned office and field, where site visits, on-site technical assistance and trainings are completed
- Assesses and prioritizes ongoing educational needs through assessing Paladina data and available reports, literature review, employee surveys and professional contacts
- Monitors state and federal regulations to ensure Paladina training programs meet or exceed requirements
- Evaluates the effectiveness of all educational activities
- Bilingual Spanish / Vietnamese