Pensions Administrator Job Description

Pensions Administrator Job Description

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Pensions administrator provides pensions knowledge and expertise so that we manage our DB and DC pension schemes well.

Pensions Administrator Duties & Responsibilities

To write an effective pensions administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included pensions administrator job description templates that you can modify and use.

Sample responsibilities for this position include:

Have in-depth pension knowledge to cover both DB and DC schemes
Development of technical knowledge of DC and DB occupational pension schemes
Retirement administration for current and ex employees pensions including liaising with the actuary to obtain the necessary documentation, pensioner increases
Accurate and timely reporting to external pension administrators on a monthly basis (including preparation and manipulation of data)
Updating pension and benefit processes and procedures where necessary, ensuring they are streamlined, efficient and mitigate risk to the company
Manage pension and benefit policy queries from the business/HR/employees/pensioners, responding in an accurate and timely manner
Administration of the company benefit packages including, private health insurance, dental insurance, staff travel scheme and flu vaccinations
Act as a stakeholder to support the employee wellness program of initiatives throughout the year
Diary, phone and email management
Ability to deal with customer related queries

Pensions Administrator Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Pensions Administrator

Typically a job would require a certain level of education.

Employers hiring for the pensions administrator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Administration, Business, Finance, Education, Sound, Government, Coaching, Technical, Economics, Management

Skills for Pensions Administrator

Desired skills for pensions administrator include:

Clients’ pension schemes
DB
DC pension schemes
MS Excel & Word
Pension and Revenue requirements is preferable but not essential
Pension schemes within the team
Monthly contribution processing and annual renewal processing
Microsoft Word and Excel
Pensions Administration system
UK pensions legislation

Desired experience for pensions administrator includes:

Enter information onto the web site
QFA/Pensions qualifications essential
A flexible positive attitude towards work
Efficiency and attention to prompt turnarounds
Third level qualification with a high level of numerical, business or IT content
Excellent technical and compliance knowledge in protection pre- and post-retirement products

Pensions Administrator Examples

1

Pensions Administrator Job Description

Job Description Example
Our growing company is looking to fill the role of pensions administrator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for pensions administrator
  • Create and maintain consistent and accurate scheme records using the appropriate systems and keep knowledge up to date
  • Update the systems with all changes
  • Work to achieve the goals of the team, personal targets and meet Service Level Agreements
  • Process complaints in a positive manner, taking ownership of problems
  • Support a team in operational service delivery in accordance with legislation, policy conditions, business rules and procedures and within the legislative / regulatory framework
  • To work towards overall goals of the team in completing administration tasks and achieving excellent customer service in line with procedural and Service Level requirements
  • To support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing
  • To create and maintain consistent and accurate scheme records and events
  • To work within set key performance Indicators and quality standards and to make every effort to achieve these
  • Resolve general Defined Benefit and Defined Contribution pension queries, plan specific queries and technical queries
Qualifications for pensions administrator
  • Working independently using own initiative part of a small team
  • Work with administration teams and consultants to follow up on queries not resolved in the first instance
  • An ability to adapt a communication style based on the member’s needs
  • An ability to work in a dynamic environment
  • Be flexible and be committed to the success of the team
  • Work towards the overall goals of the team in completing administration tasks and achieving excellent customer service in line with procedural and Service Level requirements
2

Pensions Administrator Job Description

Job Description Example
Our company is hiring for a pensions administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for pensions administrator
  • Accurately perform and check all types of benefit calculations and understand the theory behind them
  • Day to day pension administration
  • Draft required changes to Administration documentation
  • Provide guidance and assistance to HR and Fund members in relation to pension matters
  • Assist in auditing of the Group pensions funds
  • Identify complaints at the earliest opportunity and escalate as appropriate
  • Detailed knowledge of Defined Contribution Occupational Pension Schemes
  • Working with Team Leader and Team Colleagues to ensure schemes operate effectively and meet performance, quality and customer care targets complying with industry standards
  • Contribute towards the team’s daily workload targets
  • Maintain a high consistent quality of work across all member, client and third party queries by communicating in a professional and appropriate manner
Qualifications for pensions administrator
  • 2 years plus pension’s administration experience in a consultancy firm, brokerage, life office or working on an in-house scheme (desirable)
  • Strong team player to work closely with Administration Service Manager and with the wider Mercer Outsourcing Management Team
  • Experience in other software products, PMS6000 and PeopleSoft
  • The successful candidate for this role will need to be an experienced, competent Pensions Administrator
  • Must possess an enthusiasm to work collaboratively with other team members, colleagues and suppliers
  • Experience of dealing with occupational pension schemes
3

Pensions Administrator Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of pensions administrator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for pensions administrator
  • Work within agreed deadlines to provide reports and information to third party providers of the Company Benefit and Pension Schemes
  • Work within agreed deadlines to provide reports and information to Pensions Centre
  • Define and maintain solid communication channels with relevant Third Parties, Employee Services Teams and Reward Partners
  • Contribute to the effective working of Employee Services teams to ensure seamless service line delivery
  • Have excellent HR administration experience – ideally within a Shared Service Centre
  • Have excellent knowledge of HR Pension and Benefits Administration processes
  • Working closely with the Team leader to ensure efficient, consistent delivery of services in accordance with developed standards, processes and policies
  • Providing general administrative support to the Insured Pensions team
  • Coordinating Mercer services to a portfolio of Insured clients
  • To create and maintain consistent and accurate pension scheme records and events
Qualifications for pensions administrator
  • Experience of managing junior associates
  • DC experience desirable but not essential
  • Current risk legislation knowledge
  • 1+ year of experience in an intermediary or life insurance company preferred
  • Qualified Financial Advisor (QFA) qualification or working towards it would be an advantage
  • Microsoft Office package experience required
4

Pensions Administrator Job Description

Job Description Example
Our company is growing rapidly and is looking for a pensions administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for pensions administrator
  • Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding
  • To work with the Senior Pensions Administrators and the Pensions Team Manager to deliver requirements for Scheme Events and Projects within KPIs (time scales, deliverables, quality, sign off) and to input into the planning process
  • To take ownership of the accuracy and quality of your own work
  • Manual Calculations of benefits the customer will receive such as annual pension
  • Handle pension queries by phone/letter/e-mail and call backs demonstrating excellent customer service at every opportunity
  • Calculation and communication of member benefits
  • Settlement of member benefits
  • Dealing with day-to-day queries from Trustees, employers and members
  • Completion of periodic pension scheme projects
  • Maintenance of electronic member records
Qualifications for pensions administrator
  • Right attitude
  • The successful candidate should have a minimum of three year's work experience providing administrative support in the financial services sector preferably in a broker environment
  • GCSE Maths and English C or above grade or equivalent
  • In total a minimum of 3 A levels at grade C or above or equivalent
  • Experience of using Microsoft Office, Word and Excel applications
  • Good interpersonal skills to ensure collaboration with administration, actuarial and consultancy team
5

Pensions Administrator Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of pensions administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for pensions administrator
  • To complete all tasks using best practice
  • To respond to all correspondence (both telephone/ written and e mail) in a substantive manner within the agreed time limits
  • To build and maintain a personal development file
  • Process complaints at the earliest opportunity to your line manager and/or the Operational Risk & Compliance Department
  • Adhere to the ISO and Investors in People Standards, Quality Management System and comply with pensions and FSA regulations and initiatives, for example Treating Customers Fairly (TCF
  • Create and maintain consistent and accurate scheme records using the appropriate systems
  • To work towards overall goals of the team in completing pensions administration tasks and achieving excellent customer service in line with procedural and Service Level requirements
  • Create and maintain consistent and accurate pension scheme records and events
  • Work within set key performance indicators and quality standards and to make every effort to achieve these
  • Tracking retirement responses and chasing when no response received
Qualifications for pensions administrator
  • Experience of working in an office environment / customer facing role
  • Experience working on in an office environment
  • Numerate and literate, with attention to detail
  • Knowledge of NHS Pensions
  • Knowledge of ESR
  • GCSE educated including

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