Patient Registrar Job Description
Patient Registrar Duties & Responsibilities
To write an effective patient registrar job description, begin by listing detailed duties, responsibilities and expectations. We have included patient registrar job description templates that you can modify and use.
Sample responsibilities for this position include:
Patient Registrar Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Registrar
List any licenses or certifications required by the position: BCLS, CPAT, CAISS, CSTR, BLS, CTR
Education for Patient Registrar
Typically a job would require a certain level of education.
Employers hiring for the patient registrar job most commonly would prefer for their future employee to have a relevant degree such as Associate and Collage Degree in Education, Medical Terminology, Healthcare, Associates, Graduate, Communication, Medical, Writing, Business, Health
Skills for Patient Registrar
Desired skills for patient registrar include:
Desired experience for patient registrar includes:
Patient Registrar Examples
Patient Registrar Job Description
- Registers all pre-clinical, clinical, Emergency Room, Inpatients, OB and Pre-Admits OB patients by gathering pertinent demographic and insurance information
- Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI)
- Ensures insurance card, orders and any other forms are copied as needed
- Verify and authorize insurance
- Performs pre-admission functions to include insurance verification and pre-certification activates
- Calculate, collect and process patient responsibility payments
- Answer any questions and explain policies clearly
- This position is under the direct supervision of the Lead Registrar and Patient Access Manager
- Interviews patients and/or families to complete the registration process
- Pre-registers and registers patients for Outpatient, Inpatient, and Emergency Services
- Computer skills - demonstrates proficiency in PC applications as required
- Three years of relevant related experience may be substituted for the hospital and/or emergency department experience
- One year hospital and/or emergency department experience required, two years preferred
- Obtains pre cert and/or authorizations, performs eligibility verification, requests and receipts payments of services and performs cashiering functions
- Coordinates bed placement of patients with the Nursing staff
- Receives cross training to receive assignments in Outpatient Admissions, Inpatient Admissions, Emergency Room Registrations, and Bed Placement
Patient Registrar Job Description
- Informs patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff
- Registers patients for appointments, surgery and admissions
- Reviews and updates patient information
- Maintains current patient information in the in house electronic medical record
- Greet and register patients, collecting complete patient demographics
- Utilize Medicare medical necessity module for appropriate diagnosis codes and procedures
- Offer Patient Rights and Responsibilities information to each patient
- Accurately obtain, input, prepare and distribute all necessary information relative to a patient's registration
- Explain admission forms and obtain signatures
- Coordinate bed assignment with the nursing units or nursing supervisor for all direct admits to ensure an efficient admission process for the patient
- Must have world class customer service skills
- Qualified candidates have at least one year of clerical experience supported by a high school diploma or GED
- Ability to tolerate repetitive hand movements, typing
- Ability to speak clearly via telephone
- 1 year of completed college may be considered in lieu of relevant experience
- Experience with a computer database program preferred
Patient Registrar Job Description
- Helps to identify patients without insurance and works closely with patient financial counselors to help facilitate self-pay services for patients without insurance
- Helps identify if patients in the ER have an out of network insurance and provides this information to ED providers
- Responsible for logging in the patients account notes that a patient has out of network insurance and any attempt to transfer patient to an in-network facility that was denied
- Ensuring necessary signatures are obtained for treatment, verifying insurance and obtaining precertification/authorization
- Verify the accuracy of information on all pre-registered patients upon arrival, and make appropriate corrections to the system as necessary to ensure accurate records
- Previous experience in a medical setting, (Physician Office, Hospital, ) (Preferred)
- Protects patient’s PHI per Federal and State HIPAA guidelines
- Achieves 95% accuracy rating at conclusion of 90 day probationary period and maintains 95% accuracy on an ongoing basis
- Strives to reach monthly individual and group goals as outlined in the Registration Incentive Plan
- Proficiency in the performance of basic math functions, capability to communicate professionally with an acceptable use of English and spelling at 40 WPM
- Previous experience in registration, credit/collection or billing, in a healthcare setting is preferred
- Patient Registrar must have previous experience registering patients for hospital and physician clinic services in a healthcare setting
- Patient Registrar must have previous experience scheduling patient examination, procedure, and surgery appointments for hospitals and physician clinics
- Patient Registrar must have previous high volume in person and phone patient customer service in a fast paced environment
- Patient Registrar must have a strong proficiency with Microsoft Office Suite (Word/Excel/Outlook/Power Point) & electronic medical records (EMR) software
- Ability to interview people to obtain basic information (including via telephone)
Patient Registrar Job Description
- Most work is repetitive and new situations arise frequently which requires good judgment in the application of available policies and procedures
- A high level of mental effort is required for entire shift
- Maintains performance standards appropriate to area by obtaining account benefits or verifying authorizations are in place for all scheduled and/or unscheduled patient accounts under responsibility, meeting time line standards established by Leadership for all patient services
- Meets or exceeds audit accuracy standard goal determined by Patient Access Leadership
- Uses utmost caution that obtained benefits, authorizations, and/or Pre-Certifications are accurate according to the actual test/procedure or registration being performed
- Verifies required financial and demographic information by phone interview in a professional manner, demonstrating a regard for dignity of all patients and family members
- Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs
- Maintains a close working relationship with clinical partners and/or ancillary departments to ensure continual open communication between clinical, ancillary and Patient Access & Patient Financial Services departments
- Monitors team mailbox and/or e-mail inbox, faxes, and/or phone calls, responding to all related account issues, within defined time frames
- In working patient accounts for benefits
- Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime
- Basic knowledge of Microsoft Office Programs such as Outlook, Word, and Excel
- Capability of communicating professionally and effectively in English, both verbally and in written
- Cross-trained to register patients in any registration area • Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents
- Registers patient in a timely manner
- Obtains and documents complete patient demographic, financial, and clinical data in
Patient Registrar Job Description
- Obtains and documents complete patient demographic, financial, and clinical data in Meditech
- Ensures that patient handouts are presented and explained at time of registration (Patient Rights and Responsibilities, Advance Directives, Important Patient Information)
- Obtains necessary signatures on required forms and consents (COA, Medicare notification letters)
- Collects patient’s estimated liability prior to or at time of service
- Understands all policies related to handling of monies and follows them strictly
- Escorts patients to appropriate department
- Answers simple patient inquiries via phone or in person and routes to appropriate department
- Candidate must be able to cordially, professionally and effectively interact with patients, family members, physicians and other hospital personnel in a fast-paced environment
- Candidate must be able to relay complicated information from patient or family members to clinical staff
- Candidate must be able handle potential difficult patients/families/customers
- Must be computer literate in Microsoft applications
- Candidate MUST be able to travel to and from our on campus location our remote locations
- Minimum one (1) year of experience in hospital admitting environment
- Ability to be flexible in work assignments, detail oriented and organized and works well with others in a professional manner
- Strong communication skills to effectively obtain information from patients, physicians, other clients
- Ability to function independently, organize work, multitask, and establish priorities