Outlet Supervisor Job Description

Outlet Supervisor Job Description

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Outlet supervisor provides exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.

Outlet Supervisor Duties & Responsibilities

To write an effective outlet supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included outlet supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain knowledge of Micros POS system including setup & maintenance
Driving Customer Service Standards
Able to evaluate reports in order to execute store action plans
Demonstrates operational agility based on the needs of the business
Achieve company goals for processes and programs
Develops daily/weekly/monthly action plans to ensure all Company standards are met
Provide direction and guidance to associates to ensure efficient and effective floor operations, customer service, coverage, and execution of visual standards
Supervise and oversee the store shipping & receiving function
Provide direction and guidance to associates to ensure efficient and effective operation of the stock room and product flow
Maintain company standards and guidelines around product flow process and shipping & receiving procedures

Outlet Supervisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Outlet Supervisor

List any licenses or certifications required by the position: TABC, VT, DLC, TIPS, CPR

Education for Outlet Supervisor

Typically a job would require a certain level of education.

Employers hiring for the outlet supervisor job most commonly would prefer for their future employee to have a relevant degree such as Collage and University Degree in General Education, Education, Technical, Business/Administration, Marketing, Business, Leadership, Communication, Hospitality, Human Resources Management

Skills for Outlet Supervisor

Desired skills for outlet supervisor include:

Contents and preparation methods being served in the Food & Beverage Outlet
Garnishes
Menu items
Menus and promotions
Micros
Similar P.O.S
Excel
Kitchen/restaurant sanitation
Operation and maintenance of equipment
POS-Micros

Desired experience for outlet supervisor includes:

Ensure accurate receipt & delivery of product into and out of the store
Perform all required cash register procedures
Oversee and authorize cash register transactions made by sales associates and provide assistance/training with cash register transactions as needed
Work with distribution center, customer service and accounting when necessary
Participate in setting and ensuring achievement of objectives in key measures
Act as a member of of the hotel’s internal committees, Social Committee

Outlet Supervisor Examples

1

Outlet Supervisor Job Description

Job Description Example
Our innovative and growing company is hiring for an outlet supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for outlet supervisor
  • Ensuring the Restaurant maintains a first class and positive visual impact including
  • To be able to give training to team members beverage training, service training
  • Ensure that the unique services of the Restaurant are well maintained by doing table checks
  • Act as a member of of the hotel’s internal committees, ie
  • Train and schedule employees to ensure proper coverage
  • Respond in a prompt and professional manner to guest requests and complaints
  • Conduct pre-shift meetings to inform staff of daily events
  • Perform various additional duties as needed
  • Must be able to coach and counsel associates during shift
  • Will be responsible for closing procedures of the outlets
Qualifications for outlet supervisor
  • Exceptional organizational skills with devout attention to detail and accuracy a must
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.Must be proficient in Microsoft Outlook programs
  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive
  • Act as manager on duty, when scheduled, to address customer service, vendor or maintenance issues
  • Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
  • Incorporate Loss Prevention and safety messages into daily operations
2

Outlet Supervisor Job Description

Job Description Example
Our growing company is looking for an outlet supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for outlet supervisor
  • You will have good knowledge of the wines and beverages in general those on the restaurant wine list
  • You will organise the restaurant for service and keep it perfectly clean at all times
  • You are directly responsible to ensure the safety and well-being of all the patrons and your team members in your section
  • Perform inventory & prepare requisitions as appropriate for wine & liquor
  • Maintain knowledge of each outlet’s operations
  • Interact and engage with restaurant guests and maintains high quality service standards
  • Motivate team members and maintain a high level of team spirit (or team cohesiveness)
  • Handle guest complaints effectively and professionally
  • Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
  • Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation
Qualifications for outlet supervisor
  • Must have current Louisiana Vendor's Permit
  • Must have open availability to include AM and PM shifts weekends and holidays
  • Must be able to stand for prolonged periods of time, and lift up to 30 lbs regularly
  • Must be available to work flexible schedule including weekends, holidays, mornings and evenings
  • Have years experience in Hotel Food & Beverage Supervisory experience or other successful F&B service industry
  • Inspects restaurant and outlets daily to ensure high quality food and food presentation, cleanliness and side work duties completed
3

Outlet Supervisor Job Description

Job Description Example
Our company is looking to fill the role of outlet supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for outlet supervisor
  • Handle guests concerns and reacts quickly and professionally
  • Train Colleagues in the absence of the trainer
  • Balance operational, administrative and Colleagues need
  • Work with the Conference Services and Catering department to ensure that revenues and guest satisfaction levels are maximized
  • Ensure proper staffing and scheduling of all Colleagues in accordance to productivity guidelines
  • Maintain bank to HEI Hotels and Resorts standards
  • Check restaurant for cleanliness and set up
  • Report to work on schedule time wearing proper uniform and name tag at all times
  • Be aware of all hotel services and promotions in order to assist any guests
  • Keep an up-to-date knowledge of the menus, beverage/wine list and Refreshment Centre menus
Qualifications for outlet supervisor
  • Assists Department Head/General Manager to schedule employees at proper staffing levels
  • Participates in monthly inventories
  • Conducts pre-shift meetings to inform staff of daily events
  • Assists/Conducts training classes regarding safety, security, department procedures and service guidelines
  • Previous Bar experience as a Supervisor is a must
  • Should have 4 to 5 years relevant experience
4

Outlet Supervisor Job Description

Job Description Example
Our company is looking to fill the role of outlet supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for outlet supervisor
  • Conduct daily shift briefing with colleagues to keep them updated with all relevant information pertaining to operations
  • Ensure that standards are maintained and all documentation pertaining to standards are utilized
  • Check grooming and physical appearance of team
  • Supervises and assists in service for VIPs/ SA
  • Conduct regular floor walks
  • Ensure communication with in-coming shift
  • Responsible for progressive corrective action for colleagues/ leaders when performance issues occur
  • Attend meetings in absence of Manager as required
  • Maintain communication between Banquets and Events & lobby Operation and all relevant departments
  • Maintain good working relationships with all colleagues and leaders in F&B and relevant departments
Qualifications for outlet supervisor
  • Should have graduation degree from Hotel Management College
  • Should be able to handle associates
  • 2 years College diploma in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • Minimum 1 year working experience in the food and beverage, culinary, or related professional area
  • Good knowledge of Russian and English languages
  • Past retail experience desirable
5

Outlet Supervisor Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of outlet supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for outlet supervisor
  • Check set ups to ensure departmental standards are always maintained
  • Responsible of cleanliness and maintenance of all equipment (including menus)
  • Cover the shift operation along with supervisors and in doing so, ensure the following
  • Meeting room and Venues set up is on line with the BEO
  • Promote good relationship with the guests and the team
  • Update all colleague logs and files
  • Control breakage, wastage and spoilage
  • Conduct all administrative work as required
  • Check expiry dates and non-dated products on a daily basis
  • Check opening and closing duties assigned to all Colleagues\
Qualifications for outlet supervisor
  • Update guest preferences, incidents and investigation updates in system
  • Compile duty roaster and monthly timesheet and schedule leaves
  • Has a passion for Food & Beverage
  • Loves interacting with guests
  • Preferably has experience working in either a luxury restaurant or a 5* hotel background
  • Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy and determination

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