Outbound Manager Job Description

Outbound Manager Job Description

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Outbound manager provides corporate LEADERSHIP in taking our Distribution performance and capabilities to the next level through the application of WMS, Barcoding, RF and material handling technology.

Outbound Manager Duties & Responsibilities

To write an effective outbound manager job description, begin by listing detailed duties, responsibilities and expectations. We have included outbound manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Furthermore, you will form a customer service team together with the Advisory Team, Commercial Banking and Investment Banking product specialists
This role advises on high impact options/recommendations and strategies to close identified gaps in business and Centre performance while building strong capability which can be leveraged across the enterprise
Delivering strategic solutions to drive direction of contact centre operational activities to balance business goals with customer and employee experience
Act as a subject matter expert regarding all facets of workforce management, including IEX Totalview, Dialer (Cisco and OnQ applications) and CenterBridge
Exceptional partner relationship with contact centre management and operations to deliver effective staffing and scheduling strategies for all lines of business and optimizing resource planning to deliver a superior client experience and maximum efficiencies
Oversee execution of work packages on Tier 1 and 2 projects
Provide operational expertise on all new initiatives, projects and partner related issues
Ensure departmental standards, such as forecast and schedule accuracy, are met or exceeded each month
Monitor and support achievement of operational metrics within multiple businesses in an extended hour environment with focus on Outbound metrics such as Right Party Contacts, Saturation rates, File Completion
Provide leadership and coaching to staff to develop highly successful and productive teams

Outbound Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Outbound Manager

List any licenses or certifications required by the position: APICS, CRM, MIT, SAP, DMS, LEAN, PIT

Education for Outbound Manager

Typically a job would require a certain level of education.

Employers hiring for the outbound manager job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Business, Education, Engineering, Supply Chain Management, MBA, Business/Management, General Education, Technical, Management, Computer Science

Skills for Outbound Manager

Desired skills for outbound manager include:

Cash
Facility and safety control policies and practices
Hiring
Interviewing
Inventory management and merchandising practices
Recruiting
WMS/RF
Experience with voice pick technology
Common shipping practices
Customer service

Desired experience for outbound manager includes:

Contribute to the success of the team by encouraging open communication, innovation, teamwork and a high level of professionalism
Be responsive to all partner needs
Deliver effective and efficient solutions by researching/analyzing complex issues and opportunities and making recommendations with focus on Outbound calling such as Dialing strategies and Connect rates
Manage and mitigate business and project risks in all supported initiatives
Proven organizational and time management skills are required
The ability to identify and make recommendations that align with the key strategies of the business

Outbound Manager Examples

1

Outbound Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for an outbound manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for outbound manager
  • Monitor productivity reports to ensure goals are met while maintaining a low cost per dozen
  • Monitors and coordinates with all WHS depts
  • Collaborate with various departments to improve PO receipts and receiving reporting to increase visibility for the warehouse team
  • Coordinating and collaborate with all depts
  • Responsible for researching, developing and testing new programs & technology to improve warehouse efficiencies
  • Continuously working on new ideas to reduce over head cost
  • Communicate vendor announcements through the neckwear portal site and ensuring all mills/factories follow neckwear’s operational compliance program
  • Coordinate with various depts
  • Work with various depts
  • Responsible for sourcing and managing shipping & packaging supplies
Qualifications for outbound manager
  • Previous people management experience and understanding of Outbound sales environment an asset
  • Must have at least 6 years business-to-business telemarketing experience in transactional sales environment
  • Telecom or Technology industry experiences a plus
  • Must have experience utilizing dialing technology
  • College degree or the equivalent in work experience is required
  • Operational expertise — processes, reporting, TeleSales training and coaching
2

Outbound Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of outbound manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for outbound manager
  • This role will be overall responsibility for the national and international corporate clients assigned to the relationship manager (existing and new relationships) taking responsibility for results and focusing on value orientated aspects
  • Another key responsibility is to monitoring customers intensively and in a timely manner in respect of their business policy at all levels of the company so that this information can be evaluated in the team and a joint response can be made
  • Finally, you will draw up loan approvals, applications on loans and conditions and deciding on conditions and loans within certain competences paying due regard to risk
  • Accountable for meeting/exceeding all key performance indicators to include sales, quality, and retention
  • Recommend and develop actions to improve overall sales metrics including Net List Yield and Sales Per Hour component KPIs operational efficiencies
  • Manages the proper utilization of Company assets in support of the warehouse
  • Reviews night warehouse functions and various warehouse productivity reporting
  • Manages the proper selection, purchase and utilization of Company assets in support of warehouse operations
  • Develops business relationships to ensure communication and efficient operations with third party vendors, including but not limited to lumping services
  • Suggests efficiency ideas, cost reduction measures and assists with the implementation of changes within inbound and outbound warehouse operations
Qualifications for outbound manager
  • Excellent writing skills strong persuasion and negotiating skills is required
  • Must be goal oriented, organized and have an aptitude to learn new tools and technology
  • Interact with colleagues in a professional and respectful manner
  • You will also have demonstrated understanding of outbound business needs and expectations
  • Understanding of Telemarketing rules, DNC requirements
  • Responsible for partnering with all process stakeholders
3

Outbound Manager Job Description

Job Description Example
Our company is hiring for an outbound manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for outbound manager
  • Conducts observations to identify areas for change
  • Monitors department budget on a monthly basis
  • Build skill and knowledge to leverage tools, calculators, resources and materials to support advice and recommendations
  • Identify opportunities and gaps in client experience performance across teams, prioritize needs, and partner with Manager, Client Effectiveness Coaches to enhance client experience
  • Ensure team maximizes the use of technology, Offers & Opportunities, builds corporate memory and enable continuity of client service and future opportunity spotting by documenting details of client interactions in most appropriate system (Client View contacts, Strategy tab, Call Wrap)
  • Coach team to nurture and grow long term profitable relationships through cross-selling, upselling , renewal and referral opportunities
  • As a change agent, model and foster an environment of continuous learning ensuring that employees are empowered to proactively maximize their time to build their skill and knowledge to deliver a tailored client experience
  • Find creative solutions that deliver a luxury customer experience and are financially efficient
  • Have an awareness of the primary drivers of the cost in the department and apply this knowledge to identify operational efficiencies
  • Executes and supports strategic plans as directed by the Manager of Operations and Distribution Center Manager
Qualifications for outbound manager
  • Responsible for achieving RPC targets, Saturation rates through proactive management of a multi-site and multi-skilled environment
  • Accountable for leading the escalation process for all capacity, forecasting, scheduling, and site and global support related processes ensuring equal participation from all stakeholders
  • Collaborates with WFM Partners on any scheduling and/or intra-day process/issue resolution to achieve service targets and manage any unplanned events to meet/exceed site and global service targets
  • Acts independently as a liaison between local Management, WFM to ensure an on-going knowledge transfer of achievement of service goals is shared with all process stakeholders in a timely manner
  • Accountable for clear and timely communication of changing needs of the local business to Senior WFM Management ensuring the CC is running to optimal performance based on pre-defined metrics
  • In collaboration with forecasting, scheduling and intraday partners assists CC management in identification of areas of improvement to better manage the centers performance
4

Outbound Manager Job Description

Job Description Example
Our growing company is looking for an outbound manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for outbound manager
  • Ensures compliance with all national, state and local laws and regulations, such as OSHA, DEA, and FDA
  • Leads department in a technical, fast paced, deadline driven environment
  • Troubleshoot operational issues and take corrective action to ensure standards, budgets, and service levels are met
  • Implement best practices and performance standards to drive Key Performance Indicators (KPIs)
  • Leverage data and resources to identify operational opportunities
  • New FC Launch Support
  • Responsible for reviewing and if necessary, identifying additional reporting to better manage the outbound business
  • Initiate and implement ideas to drive improvements in productivity and performance of all facets of the program including list sources and data elements, agent productivity, sales conversion
  • Assist with the design, implementation and execution of operational procedures for the various programs related to outbound
  • Build and constantly improve the organizations email marketing strategy and overall program development
Qualifications for outbound manager
  • Solid analytical skills to translate data into recommendations and plans for Executive stakeholders
  • Take lead during Incident Management and interact with Business Continuity Management, Telecom/IVR and IT Teams and provide solution to mitigate risk
  • Understanding of Human Resources policies and procedures relating to eWFM related activities
  • Strong background of WFM source systems IEX, Centerbridge etc
  • Strong knowledge of HR process and procedures impacting eWFM related tasks and functions
  • Should be current with and proactive in keeping in step with latest WFM technologies and trends
5

Outbound Manager Job Description

Job Description Example
Our growing company is looking for an outbound manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for outbound manager
  • Establishes KPIs and high-level campaign ROI
  • Review and refine lead generation and nurturing process to ensure BD contacts receive qualified/scored leads for immediate follow up
  • Builds a governance system with recommended policy, processes, criteria, business case requirements
  • Spearheads a cross-functional team dedicated to the effort and serves as a single point of contact for call programs
  • Oversees outbound call process to ensure alignment and consistent execution (call hours, frequency of calls, timing, script review)
  • Conducts audits for quality control
  • Partners with procurement to ensure we have effective vendor relationships and consistent execution
  • Publishes and communicates outbound calling best practices
  • Partners with compliance and legal to ensure requirements are met
  • Work hard, have fun, make history! – For us, every day is still day one!Work with internal stakeholders and external vendors to execute supply chain solutions
Qualifications for outbound manager
  • Bachelor’s degree (Logistics or Engineering Preferred)
  • Minimum 5 plus years’ experience in Logistics
  • Experience in managing a third party logistics relationship
  • Experience in managing appliance and/or furniture transportation (Preferred)
  • Ability to influence people that are not direct reports
  • Strong network in Logistics industry

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