Floor Manager Job Description

Floor Manager Job Description

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Floor manager provides coaching and disciplinary counseling to employees under his or her area of responsibility (includes employee relations and administration of collective bargaining agreements region specific).

Floor Manager Duties & Responsibilities

To write an effective floor manager job description, begin by listing detailed duties, responsibilities and expectations. We have included floor manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Monitors and orders supplies to ensure proper order quantities are met
Work with the Global Data Center Engineering team and Regional DC Manager to 1) develop standardized engineering designs and solution deployments to regional data centers
Assisting with staff queries both in person, by email or via telephone alterations to reservations etc
Conduct regular floor walks to ensure brand standards are maintained at all times cleanliness, maintenance, replenishment
Communicate, drive and establish accountability for store sales goals and metrics-Recruit, Interview and Hire salespeople and sales floor management team members both internally and externally
Schedule and manage hours of sales floor team to targeted payroll plan
Establishing accountability to the general maintenance of the sales floor through opening and closing checklists
Providing objective, accurate and timely evaluations to salespeople and sales floor management team
Documenting and executing the promotions and separations of the salespeople and sales floor management team members
To inspect all assigned rooms for cleanliness and repair works

Floor Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Floor Manager

List any licenses or certifications required by the position: BLS, ACLS, CPR, BCLS, FRM, CFA, PMP, PRM, CRRN, ACP

Education for Floor Manager

Typically a job would require a certain level of education.

Employers hiring for the floor manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Doctorate Degree in Business, Management, Business/Administration, Hospitality, Financial Management, Operations Management, Associates, Education, Hotel and Restaurant Management, Marketing

Skills for Floor Manager

Desired skills for floor manager include:

Retail KPIs and makes commercial decisions within his/her area of responsibility
Cleaning procedures
Equipment
Supplies
Both in a bargaining and non-bargaining unit environment
Handling of BIO-HAZARD materials
Injury prevention
OSHA
Implementation/ enforcement of policies and procedures in regards to safety guidelines
Legal ramifications/ implications of various employee and guest actions

Desired experience for floor manager includes:

Provides back-up coverage on customer assistance line during periods of heavy call volume
Bachelor's degree or equivalent plus five years of advanced operational retail management experience Knowledge of company products both technically and as it applies to customers specific needs Knowledge of basic retail sales practices and principles Skill in operating personal computer and various software packages Ability to communicate with all levels of employees outside community
Ability to work a flexible schedule to meet the needs of the business may require weekends and evening shifts
Prior management of a sales department, inventory control, personnel, and customer service
Position requires 4 to 6 years of retail experience to include 3 years in a supervisor/manager role prefer experience in a sales department, inventory control, personnel, and customer service
Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner

Floor Manager Examples

1

Floor Manager Job Description

Job Description Example
Our company is looking for a floor manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for floor manager
  • Manage line personnel performance by establishing expectations, holding employees accountable, coaching for success and executing action plans
  • Directs, motivates, trains, instructs, and develops supervisors and production employees to ensure administration and enforcement of Company policies/procedures, governmental regulations, and customer requirements
  • Develops, trains, and sustains continuous improvement skills and tools to support sustainability of processes and systems
  • Review production downtime reports and Pareto charts, utilize RCA tools and execute the action plans to eliminate downtime events
  • Provide leadership in operational excellence including facilitation of continuous improvement and lean manufacturing practices
  • Responsible for plant / production line cleanliness and sanitation
  • Identifies, recommends and implements programs, modifications, labor reduction, and capital projects to improve efficiencies and reduce costs, while improving efficiencies, quality and safety standards
  • Ensures quality, efficient production, labor utilization, yields, and cost control
  • Executes supervisory responsibilities in accordance with the organization's policies, including interviewing, hiring, and disciplining employees
  • Complete Leader Standard Work assignments daily
Qualifications for floor manager
  • Communicate with Guest Services regarding information about discrepant rooms
  • Ensure completion of regular maintenance and cleaning projects
  • Interacts with guests individuals outside the hotel, but not limited to travel industry representatives, competitors and other members of the local community
  • Minimum of 4-5 years of sales management experience in retail, luxury retail, or service related industry and proven track record of managing a team of 20 or more
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays
  • 2 or more years Walmart Logistics management experience
2

Floor Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of floor manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for floor manager
  • Maintains a good working relationship with employees through strong interpersonal and oral communications, teamwork, counseling, and fair and consistent enforcement of Company policies and procedures
  • Ensures SAP paperwork and procedures are maintained
  • Facilitates open communication between shifts and departments
  • Ensures all time card audits and approvals of exceptions reports for employee punches are accurate and completed in a timely manner
  • When needed fill in for the front line supervisor
  • Develop and execute training plans for production employees to enhance their skills
  • Complete other duties as assigned by plant leadership
  • Prepares production reports, substantiates daily labor, audits and verifies paperwork for HACCP, CCP and documentation accuracy
  • Manages periodic cycle counts and inventories on all raw materials, packaging and finished product
  • Manages receipt and shipping of all finished goods in the plant
Qualifications for floor manager
  • Commitment to outstanding customer service-Successful retail sales and management or supervisor experience
  • Collaborative team leadership approach
  • Proven ability to understand and drive sales goals and the sales floor metrics associated with sales
  • Ability to develop and maintain open and positive relations within the local community
  • Demonstrated ability to uphold standards and hold team members accountable
  • Proven leadership skills which result in motivated and promotable team members
3

Floor Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a floor manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for floor manager
  • Oversees and responsible for the shop facility, ensuring the shop is clean, organized and tools are being tracked, and maintaining vehicles and other equipment
  • Follow Material Inventory Procedure and communicate daily with the Material Supervisor to ensure that the proper equipment/materials are available for installation needs
  • Maintain a safe operating environment for staff and be knowledgeable and compliant with OSHA regulations
  • Screen patrons for prohibited items, such as alcohol
  • Guard entrances and exits and monitor aisles in facility
  • Direct patrons to their seating locations, including individuals who require special assistance
  • Respond to and resolve patron complaints
  • Count tickets that are received
  • Assist in training and development of Colleagues
  • Support development and maintaining of the department, initiatives according to direction and budget set by the Director of Food and Beverage
Qualifications for floor manager
  • Ability to work full time hours including evenings, weekends and on call shifts
  • Travel required for attendance at 3 National Events per year and local meetings
  • Bachelor's degree in Engineering, Food Science, Business or related field, required
  • 5 years of manufacturing management, including direct supervisory responsibilities, required
  • Certification and/or Licenses - Certificate of completion from certified FDA Better Process School or able to obtain within 12 months of employment
  • 3 years of experience in process improvement and continuous improvement practices preferred
4

Floor Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of floor manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for floor manager
  • Maintaining and reporting all issues from a maintenance and upkeep perspective of both the Private Rooms and large spaces
  • Develops a relationship with guests who are joining the team in the Event Spaces to encourage repeat visits
  • Researches, recommends, and introduces methods, products and services to improve the service delivery system as it relates to the department
  • Attends internal meetings, external meetings – meeting and show arounds with clients etc as required
  • Proactively supporting the EFM’s in their daily roles
  • Scheduling and ordering
  • Maintaining a professional and senior presence on the floor at all times
  • Representing F&B with integrity
  • Control expenses and meet goals
  • Conduct staff meetings, share appropriate information, develop agendas and minutes
Qualifications for floor manager
  • Previous experience with dairy, liquid blending, retort experience, and high speed bottling/canning lines a plus
  • Demonstrable experience in multi-department, multi-shift, high speed manufacturing
  • Ability to foster growth using established lean manufacturing principles (Kaizen, problem solving, 5S, TPM, Six Sigma)
  • Analytical, consistent problem solving, project management, maintains confidentiality, teamwork, strategic thinker, accurate and thorough, ethical, self-motivated, professional, flexibility to work overtime or irregular hours, follow-through, attention to detail, and consistently at work and on time
  • Experience in Microsoft Office (Work, Excel, Power Point) required, SAP experience preferred
  • Minimum of one year previous hotel experience preferred
5

Floor Manager Job Description

Job Description Example
Our company is hiring for a floor manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for floor manager
  • Hands on approach to developing the store customer experience
  • Utilising reporting tools available to shape commercial decisions which will benefit the customer and store
  • Recruiting ‘best in class’ talent who will represent the brand image and demonstrate our brands DNA
  • Managing the floor environment through consistent presence, to ensure it represents the brand, complies with visual directives and is effectively maintained, and managing the fitting rooms and registers in line with company guidance
  • Driving the team to achieve and exceed the sales targets
  • Working with the Floor Manager to manage the performance and development of team members, including conducting performance reviews and agreeing Personal Development Plans to support retention
  • Maintaining professional and technical knowledge of the brand and product, and educating the store team on this, working with the Floor Manager to manage the performance and development of team members, including conducting performance reviews and agreeing Personal Development Plans to support retention
  • Manage all Conference & Banqueting operations
  • Be aware of trends and propose ideas to build the range and quality of events
  • Provide effective leadership to the event operations team to ensure targets are met and exceeded both for the hotel and individual development
Qualifications for floor manager
  • Experience as an NFM shadow trainer preferred
  • More than 4 years of professional experience in a similar role in Retail sector
  • Very appreciated experience in luxury sector
  • KPIs Management
  • Essential advanced level of English
  • Managing of MS Office

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