Floor Supervisor Job Description

Floor Supervisor Job Description

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Floor supervisor provides slaes reports ,input to the Regional Sales Manager on sales strategies, promotions, staffing needs, new product indications and product acceptance.

Floor Supervisor Duties & Responsibilities

To write an effective floor supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included floor supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client
Effectively manage labor, beer and cash control
Communicate with the General Manager as to the inventory levels of product, small wares, paper products, etc necessary to provide an excellent experience for our guests
Responsible for managing the opening, running, and closing duties for FOH when Manager is not on duty
Manage organization and cleanliness of FOH, no visible dust, dirt, or grime
Maintain safety and sanitation standards
Responsible for all aspects of guest relations and the quality of experience delivered to the guest
Ensure the highest level of quality
Empower staff to deliver the highest standard of service
Handle any guest relations issues appropriately and in a timely manner

Floor Supervisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Floor Supervisor

List any licenses or certifications required by the position: SCA, ANSI, CAPA, CPAN, CPR, AHA, BLS, CCNA, BCLS, BPM

Education for Floor Supervisor

Typically a job would require a certain level of education.

Employers hiring for the floor supervisor job most commonly would prefer for their future employee to have a relevant degree such as Collage Degree in Business, High School Education, Technical, Education, Manufacturing, Associates, Hospitality, Welding, Math, General Education

Skills for Floor Supervisor

Desired skills for floor supervisor include:

Store merchandise
Sales floor and stockroom organization
Areas of product and sales by communicating openly
Constructively
Honestly
How to use them adequately
Product and promotions to help explain value and build brand loyalty
Availability
Benefits
Product features

Desired experience for floor supervisor includes:

Ability to be persuasive and suggestively sell coach other to maximize sales
Successfully manage multiple tasks and meet deadlines
Passionate about your interests as they relate to the outdoors
Take an active part in the retention of staff
Ensure that a pre-shift meeting is held before each shift
Demonstrate a leadership style that creates a positive working environment

Floor Supervisor Examples

1

Floor Supervisor Job Description

Job Description Example
Our company is growing rapidly and is looking for a floor supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for floor supervisor
  • In coordination with the Manager, manage and make decisions in all areas of the FOH
  • Foster the behavior, conditions, and environment that yield improved performance
  • Utilize employees’ abilities effectively to achieve results
  • Effectively communicate goals, objectives and expectations to staff
  • Keep Manager promptly and fully informed of all significant issues
  • Delegate according to individual’s knowledge, abilities, skill and outlook
  • Open and willing to try different approaches to resolve issues
  • Perform in a consistent, timely and effective manner in accordance with established company and department specific policies and procedures
  • Support management decisions and direction
  • Maintain an outstanding working relationship with all team members and management
Qualifications for floor supervisor
  • Attendance required per company policy
  • Demonstrated ability to effectively interact, communicate and manage staff and guests
  • Demonstrated ability to multi-task with the normal duties and responsibilities of working the bar and accomplish set goals
  • Must be able to create and foster an environment that encourages ownership, team work, accountability
  • Demonstrated ability to maintain CBA quality and ethical standards
  • Maintain an expertise in product knowledge and trends
2

Floor Supervisor Job Description

Job Description Example
Our company is searching for experienced candidates for the position of floor supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for floor supervisor
  • Supervise room attendants and ensure that they have the correct amount of rooms during their shift to maximise productivity
  • Report maintenance queries and follow up to ensure that they are dealt with
  • Follow up on actions implemented by HOD to address issues from guest feedback and comments
  • Ensure all guest requests are carried out in a timely manner
  • Coach, inspire and influence team members to deliver high standards of service and exceed guest expectations
  • Utilise feedback from HOD and revise approach as appropriate
  • Ensure that all control measures set by HOD are followed to optimise profitability and reduce wastage
  • Check forecast for next day and adjust shift cover as necessary
  • Follow Health & Safety systems implemented by HOD, and ensure that team members are aware and also follow them
  • On the job training and career/development opportunities
Qualifications for floor supervisor
  • Must be able to communicate with different levels of associates and guests
  • Strong working knowledge of MRP, MAPICS, Oracle and Agile preferred
  • Lean Manufacturing, Kaizen or similar process improvement experience a plus
  • To get involved in performance management of associates (e.g sickness/ absence, lateness, returns to work, ) • To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens
  • Address Team Member questions and concerns
  • Must obtain a Team Member Satisfaction Score of 4.0 or greater
3

Floor Supervisor Job Description

Job Description Example
Our company is growing rapidly and is hiring for a floor supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for floor supervisor
  • Must complete a minimum of three quality coachings every quarter (one per month) on each team member in communication link
  • Accountable for the written procedures of each game you supervise
  • Notify Casino Manager of below standard performance of any team member
  • Act as a liaison for the Lead Casino Supervisor in the issuance of comps
  • Be able to perform the duties of the Lead Casino Supervisor in his/her absence
  • Inspect the work of a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel and ensure that all standards have been met
  • Train and coach the staff
  • Inspect all VIP and Special Attention rooms to ensure the completion of all requests and required amenities
  • Inform the Director of Housekeeping and/or Assistant Director of Housekeeping of any unusual events and ensure special instructions are passed onto the next shift
  • Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Room Attendant and House Attendant
Qualifications for floor supervisor
  • Degree in Hospitality or relevant field
  • Candidate should hold valid work authorization for the EU
  • To assist in supervision of all work of room attendants of assigned floors
  • To maintain and keep all guest floors in good condition, clean and orderly by directing work to supervisors and suggesting the necessary replacement of equipment and training of personnel
  • To ensure the comfort and safety of all guests and associates
  • Ability to communicate with employees and manager

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