Operation Analyst Job Description
Operation analyst
provides programming and analytic support to internal consulting or related teams, writing macros and automating statistical procedures utilizing SAS and Microsoft Office.
Operation Analyst Duties & Responsibilities
To write an effective operation analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included operation analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Be responsible for supporting SCADA systems to a global standard
Provide day to day support including incident management participate in projects to upgrade and improve systems via Service Requests or Capital projects
Utilize a ticket tracking system to handle support requests
Troubleshoot complex problems to root cause providing documentation and follow-up actions to prevent issue recurrence
Work closely with various business stakeholders external parties (buyers, global sourcing, DC, freight forwarder, carriers, drayage )
Manage and update tariff rate file , lead time matrix , monthly container forecasting and work on any ad hoc reporting
Maintaining a good relationship with market courterparties
SOC analysts also perform analysis of log files
Hiring ticket management, tracking and reporting, Responsible for resource utilization which includes tracking and reporting, managing of missing weeks, work item deployment and management
Perform daily research of variances and billing issues
Operation Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operation Analyst
List any licenses or certifications required by the position: ITIL, IP, CISSP, CCNA, PMP, CPIM, APICS, CCBA, CSM, CCNP
Education for Operation Analyst
Typically a job would require a certain level of education.
Employers hiring for the operation analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Finance, Business, Education, Engineering, Accounting, Economics, Computer Science, Mathematics, Statistics, Business/Administration
Skills for Operation Analyst
Desired skills for operation analyst include:
SOPs/related check points
Inventory analysis
Major US Mortgage Regulations
Custody operations
MS Office macros
SAP
Banking principles
Linux commands and troubleshooting
Microsoft Office applications
Operations and processes
Desired experience for operation analyst includes:
Proactively recommend training needs for advisors based on client feedback
Facilitate training, as needed and during peak periods, to support company objectives and goals
Provide weekly quality reports including but not limited to advisor talk time vs
Analyze data and recommend solutions for new implementations for client go lives
Schedule/lead call listening sessions following new implementations for client go lives
Assists with new client implementation by monitoring quality indicators and recommending solutions to identified issues
Operation Analyst Examples
1
Operation Analyst Job Description
Job Description Example
Our growing company is looking to fill the role of operation analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operation analyst
- Perform daily submission of issues for external department review
- Make Phone calls and research to external entities for verification of utility billing issues
- Identify the escalation of issues to appropriate contacts for resolution, prior to billing
- Performs Special Handling Audits, setup of special handling templates / recurring tickets, and processing of special handlings where required
- Perform daily review and research of assigned cases through company CRM System
- Perform Base Fee Audits and Actual Rate Audits
- Perform Utility Alert Management research
- Responsible for the research, escalation, and suggestions to Client Services for the Expense Versus Recovery program
- Processes monthly audit reports to ensure configuration is error free and a standard methodology is applied to ensure product offerings are charged properly
- Participate in cross-functional efforts to enhance Supply Chain, Order Management and Fulfillment activities as directed by the Sr
Qualifications for operation analyst
- Reviews supervisor quality reviews on Operations Center Advisors for compliance and consistency and provides feedback to Operations
- Be available for employees who request additional coaching, direction and resolution as directed by the team supervisor
- Associates or Undergraduate degree or Professional Certification preferred, High School diploma or equivalent required
- Ability to offer feedback in a productive and constructive manner
- Ability to interact professionally with clients, peers, and management
- Ability to be analytical and make data driven decisions
2
Operation Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of operation analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operation analyst
- Collect and update Channel PSI by analyzing sell-out (POS) and inventory data from customers and report to Sr
- Prepare Indirect Tax return reconciliations, including monthly/quarterly balance sheet reconciliations before the return is filed
- Prepare prepayment settlement of outstanding Indirect Tax liability if necessary
- Liaise with the Corporate Indirect Tax team to ensure compliance with local regulations
- Profitability analyses
- Ongoing maintenance & upkeep of our resourcing tools and reports (build out & update project priorities, staffing assignments, metrics)
- Frequent check-ins with project leads to ensure projects are on track and resources are appropriately and accurately assigned
- Support in the onboarding of new employees, training & implementation of resourcing best practices
- Support the implementation operations team in their data and reporting requirements
- Actively participate in resourcing meetings, work through solutions and flag areas of risk
Qualifications for operation analyst
- Client facing experience strongly preferred
- Mastery in pulling data with SQL and Excel Pivot Tables
- Experienced in defining Testing Methodologies, Designing Test Plans and Test Cases, based on standards for Software Development and effective QA implementation in all phases of Software Development Life Cycle (SDLC)
- Leading and mentoring highly proficient Teams across onshore/offshore locations
- Experience in Release Management and Service Management for large Telco Service Providers
- Extensive experience in coordinating testing effort, responsible for test deliverables, daily Test & Defect reporting & issue escalations between all stakeholders in different geographies
3
Operation Analyst Job Description
Job Description Example
Our growing company is hiring for an operation analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operation analyst
- Perform downtime analysis to provide insights to Operations Leaders to improve reliability in their respective areas
- Develop/publish performance reports (Operations Scorecard, Downtime, Yields…etc)
- Program lead for Zarpac data integrity and troubleshoot simple data acquisition problem
- Participate in Daily Direction Setting (DDS) & other Continuous Improvement Projects/Events
- Investigate complex customer issues and discrepancies related to Configurations
- Provide on line support to SITAONAIR customers
- Lead the AIRCOM Direct Front Processor (ADFP) and AOIP (ACARS Over IP) access certification process
- Process daily procurement requests from various departments utilizing Oracle to place orders, and verify that vendors meet the terms and conditions of purchase orders and all corporate spend policies are adhered to
- Reconcile purchases with month end statements and properly code for General Ledger
- Support operations by working on the floor as required
Qualifications for operation analyst
- Participation in daily Triage & Defect Meetings with all stakeholders and preparation of daily and weekly Test reports
- Creation of Test Closure/Test Summary Report after successful Release of Testing phase
- Developing and Maintaining Test Scripts, analyzing bugs and interacting with development team members in fixing the defects
- Has good Domain Knowledge in E-commerce, Telecom- OSS/BSS and worked with major telecom giants across the world in Client facing roles
- Familiarity with MS Office Tools – Word & Outlook
- Expertise in Application of high volume transaction oriented back-end applicationson Linux and Unixtechnologies
4
Operation Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of operation analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for operation analyst
- Email and Web Security
- Monitoring and detection (QRadar event console monitoring)
- Manage & Support Server VM Infrastructure project
- On-time and within budget project implementations
- Manage the Server VM Infrastructure system documentation
- IT VM Infrastructure availability as per IT SLA
- New Instrument and Unsupported Asset modelling
- Developing and driving critical metrics to monitor and optimize the business
- Partnering with internal teams to identify process and system improvement opportunities
- Supporting cross-functional teams on the day-to-day execution of program implementation
Qualifications for operation analyst
- Proactively identify any system, knowledge base issues, and process deficiencies and report them to the appropriate points of contact to be immediately addressed to drive client satisfaction
- Special proficiency in Pre-production and post-productionapplication support ensuring smooth operations and maintaining SLAs
- Proactive analysis and planning of get-well activities (Production patches) to ensure smooth working of the system in production
- Periodic discussions and software review meetings with Onshore Teams and Customers to understand scope of extension and analysing the impact on existing system and plan Change Requests
- Expertise in Mediation domain
- Expertise with Advanced Excel, SQL & Oracle 11g in database management and reporting work
5
Operation Analyst Job Description
Job Description Example
Our company is looking to fill the role of operation analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operation analyst
- Analyzes sales performance and sales costs and provides recommendations for actions
- Assists weekly forecasting process at a market by market level
- Participates in country-level sales forecast meetings to generate forecast reports and analysis for management Provides monthly reporting on sales productivity of individual salespeople
- Develops and monitors relevant sales effectiveness metrics including activity tracking
- Analyzes new opportunities for profitability by product
- Conducts analysis of discounts & pricing for key products
- Analyse salesperson performance versus commission payouts to identify appropriate management actions
- Manage performance targets (as part of commission schemes), track and report progress against the sales plan
- Work with Finance teams and Tech teams to ensure compliance with financial standards and improve systems to track and monitor commission payouts
- Since this is a 24x7x365 environment, shift work (rotation) is required
Qualifications for operation analyst
- Hands on experience in developing presentation formats for planned Client review and ongoing project status in MS-PowerPoint
- Adept at evaluating internal controls, examining data and programs for further improvements
- Leverage analysis and business insights to drive organizational improvements and best practices
- Should be able to perform DDL / DML statements to Create and Manage Tables
- Should be able to retrieve Data Using the SQL SELECTStatement
- Should be able to Restrict and Sort Data Using WHERE and ORDER BY clauses