IT Manager Job Description

IT Manager Job Description

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IT manager provides technical assistance, training and customer support to end users and management for issues related to computer systems, software, hardware and procedures.

IT Manager Duties & Responsibilities

To write an effective IT manager job description, begin by listing detailed duties, responsibilities and expectations. We have included IT manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Establish processes to monitor compliance with developed processes and performance standards, negotiate remediation of gaps with stakeholders
Design, Develop and Deploy (DDD) improved processes, organizational roles and tools, to improve service delivery timeliness, cost, quality, risk, efficiency and value across TDCT TS
IT Infrastructure Decommissioning efforts – Co-ordinator and the associated ownership of the supporting Policies, Processes and Procedures
Maintain and attest to Departmental Policies, Processes and Procedures
Provide and track IT end user support both for broadcast and desktop systems
Evaluate policies, procedures, and systems to verify they meet NBC Connecticut guidelines
Provide facilities support for all IT and building systems including security
Implement “Ideal Market Concept” to enhance business partnership and focus on value adding activities in Market
Ensure overall alignment of Strategic Market IT Roadmap within Management team and Global IT
Install effective demand management and governance in Country

IT Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Manager

List any licenses or certifications required by the position: ITIL, MCSE, VCP6, CCNA, PMI, PMP, DCV, MSITP, DBA, SAP

Education for IT Manager

Typically a job would require a certain level of education.

Employers hiring for the IT manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Business, Technical, Management, Engineering, Leadership, Education, Math, Communication, Information Technology

Skills for IT Manager

Desired skills for IT manager include:

Processes
Systems
Products
Job-relevant issues
Technical management
Information analysis and of computer hardware/software systems
Project management
Architecture
Network management
Service management

Desired experience for IT manager includes:

Ensuring support for country users in all country relevant locations
Create, maintain and report about the Country IT budget against given targets
Support (pro-)actively the local implementation of DR 2015
Be a knowledgeable, reliable and trusted IT contact for business partners and for Regional/GIT
Drive and support decision making process with key stakeholders within business and Regional/GIT
Provide strong leadership towards internal IT team and business

IT Manager Examples

1

IT Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of IT manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT manager
  • Develops processes and procedures to meet organizational goals as it relates to assigned organization and business units
  • Establishes guidelines and methods for the installation and management of the host computer operating systems
  • Develops tools, procedures, and training sessions for Employees, Client Support and Systems Development staff to assist with work
  • Creating and updating the supporting Demand Management / Forecasting Framework and the associated models
  • Business intelligence of the information collected and translation into ITS Infrastructure and Resource requirements
  • Participate and supports in developing the strategic direction for the department
  • Interfaces with ITS and ETS teams to support the Demand Management / Forecasting framework
  • Foster a cohesive and collaborative team environment within own team and across ETS as a whole
  • Responsible for all aspects of Information Technology relating to NBC Connecticut
  • Manage and operate all IT resources for NBC Connecticut
Qualifications for IT manager
  • Extensive experience with developing and delivering client-facing mobile applications
  • 5+ years of mobile application development, including iOS, Android, Blackberry, and mobile web
  • Strong work ethic with high degree of proactive-ness and entrepreneurial attitude
  • Knowledge of server infrastructure and networking would be an asset
  • Mobile industry aware and willingness to constantly educate themselves on mobile innovations/industry trends
  • Possess good forward thinking capabilities to drive out the maturity of Demand Management / Forecasting Model capabilities
2

IT Manager Job Description

Job Description Example
Our growing company is hiring for an IT manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT manager
  • Lead development of estimates and estimating assumptions for the application release’s effort
  • Collect and analyze data from Support / Development Managers and direct reports, develop conclusions and provide recommendations for improvement for delivery across the portfolio
  • Manage vendor relationships and ensure timely/accurate communication and resolution of issues
  • Train and guide the company’s desktop and server support staff to deliver results in line with the department’s monthly and yearly goals and objectives
  • Design and implement the company’s desktop and server infrastructure including hardware and software deployment on over 600 desktops and laptops plus over 200 servers including email, intranet and extranet, database application, remote access, and others
  • Write and implement IT desktop and server operations policies and procedures including the creation of documentation and manuals such as IT Audit Manual, Desktop Operations Manuals, and others
  • Manage and support a WAN based on Windows operating system network in a multi-vendor environment (mixed hardware and software)
  • Responsible for desktop and server hardware and software capacity planning and upgrades including product life cycle analysis and strategy
  • Determine and implement hardware, software, and IT personnel levels changes required to support the company’s desktop and server needs that maximizes return on investment
  • Responsible for formulating desktop and server group’s annual computing budget including management and procurement of all IT hardware and software plus vendor selection and management
Qualifications for IT manager
  • Should have a relevant technical experience in server and related infrastructure racking, cabling, and power requirements
  • Day-to-day management of assigned tasks and proven methodology for self to meet and exceed communicated deadlines self-imposed for all work activity within a complex, distributed, scalable, data center environment
  • Proven ability to be a self-starter and to provide methods for continuous improvement
  • Ability to think strategically and provide written plans when applicable
  • Self-thinking and able to address activities without supervision with delivery dates that are consistently met and communicated without management intervention and follow-up
  • Develop and/or review estimates and estimating assumptions for the project's schedule, effort, and cost using established estimating tools (TPET), best practices and past experience
3

IT Manager Job Description

Job Description Example
Our growing company is looking to fill the role of IT manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT manager
  • Partner with Infrastructure Services organization operations and engineering teams to effectively run the operational processes and procedures associated with the ongoing management and administration of Communication Services
  • Developing systems that make the help desk the technological support source
  • Oversee customer service tasks
  • Engage stakeholders to understand the requirements
  • Implement process and procedures
  • Manage team budgets
  • Provide monthly management reporting
  • Support stock management
  • Assist with level 1, 2 and level 3 support escalation when needed
  • Oversee SLAs
Qualifications for IT manager
  • Self-motivated with delivery focus and ability to interact with all levels of the organization
  • PMI certification an asset
  • Work with business partners, providing guidance and expert knowledge to meet their current business needs
  • Prioritize requirements and project activities to align with business strategy and objectives
  • Identify all project dependencies and risks, ensuring there are project oversight standards in place that are effectively managed and ensures mitigation/contingency plans are in place for identified risks
  • Providing leadership, people management and coaching
4

IT Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of IT manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT manager
  • Training staff on voice/data systems and security protocols
  • Represent the team on cross-functional teams that have been assembled to troubleshoot and to resolve complex, high severity problems
  • Respond to high severity problems to provide after-hours “on call” operational support and leadership
  • Recommend and implement solutions to provide automation to drive greater Service Delivery efficiency and maturity
  • Develop and manage project and operational budgets
  • Partner with Vendor Relationship Managers to procure services and to manage vendor performance and contracts
  • Recruit, develop and coach a team of Communication Services Engineers to successfully deliver services
  • Develop opportunities to enhance cross-team effectiveness and promote strong teamwork, collaboration, and excellent service delivery
  • Participates in planning activities to develop a short term operational and long term strategic
  • Working closely with the Service Desk to provide second line technical support, ensuring assigned calls are responded to, diagnosed and resolved swiftly and effectively in line with operational level agreements and service level agreements
Qualifications for IT manager
  • Extensive experience with vendor management required
  • Minimum of 4 years’ hands-on experience with IT infrastructure and end user services
  • In-depth experience (2+ years) with MS Windows XP, Win7 desktop, 2000/2003/2007 server, Active Directory, Dell desktop equipment, TCP/IP network infrastructures, multi-media platforms, internet/intranets, Macintosh hardware/OS and broadcast platforms such as Isilon, Chyron, Edius, Grass Valley Stratus and iNews
  • Demonstrated strength in managing multiple projects with cross-functional teams and concurrent deadlines
  • Proven track record in successfully leading complex system implementations
  • Strong interpersonal skills with ability to interface with all levels of management and user community
5

IT Manager Job Description

Job Description Example
Our growing company is looking to fill the role of IT manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT manager
  • Helps to identify and coordinate conversations related to changes/support with SAP interfacing systems
  • Transform Business Requirements to SAP Processes and Functionalities
  • Responding to escalated help desk issues
  • Diagnosing and/or resolving complex problems in response to reported incidents
  • Evaluating vendor relationships
  • Maintaining hardware and software inventory and working with IT Director to identify any new needs
  • Retiring and replacing obsolete and broken technology
  • Leading and facilitating various IT projects
  • Organisation of IT Resources assigned to Projects
  • Recruiting Specialists and Sub-Contractors as necessary
Qualifications for IT manager
  • Bachelor’s degree in Computer Science or related Technology degree
  • Experience in Java, distributed technologies, Oracle, PL/SQL based development stack
  • Experience in fast paced environment with multiple stakeholders like, business analysts, architects, data analysts, Infrastructure, offshore delivery teams
  • Experience in working with offshore delivery teams for development and testing
  • Experienced in working with deployment managers, release managers, project managers and other stakeholders in SDLC
  • Experienced in code management , change management and job scheduling tools

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