Change Manager Job Description

Change Manager Job Description

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Change manager provides coaching to supply chain peers; assisting them with best practices, as well as ensuring proper application of sourcing principles.

Change Manager Duties & Responsibilities

To write an effective change manager job description, begin by listing detailed duties, responsibilities and expectations. We have included change manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Align to global standards, tools and processes where practical, clarity, BTF
Align to global standards, tools and processes where practical, clarity, RBP
Responsible for the delivery of change initiatives
Tracking and monitoring overall budget for the project
Have excellent stakeholder management and engagement skills
Change Impact and Assessments
Communications plans
Support and Coaching of Change Champions
Assisting Managers and their teams through the transition
Participate and chair various meetings, including TAB (Technical Assessment Board) and CAB (Change Assessment Board) performing post implementation reviews and detailed deep dives

Change Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Change Manager

List any licenses or certifications required by the position: ITIL, PMP, CCNA, V3, ADKAR, PROSCI, SDLC, CGEIT, CISA

Education for Change Manager

Typically a job would require a certain level of education.

Employers hiring for the change manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Management, Education, Engineering, Computer Science, Technical, Telecommunications, Business/Administration, Communications, Science

Skills for Change Manager

Desired skills for change manager include:

Change management principles
Methodologies and tools
Process redesign
Which would provide an equivalent background
Any combination of education and experience
Methodologies
Tools
Best practices
Contact center software/design/functionality
Supply chain and basic supply chain principles

Desired experience for change manager includes:

Have experience of conducting change impact assessments
Ensures that the Change Management process is being adhered to for a given Customer
Tracks account performance according to metrics and acts upon these metrics
Ensures that the change is coordinated through its lifecycle
Manages the inter-dependencies of RFC’s
Responsible for performing preliminary evaluation and clarification of the request, and ensure the Change is authorized based on the Service Level agreement between HP and the customer

Change Manager Examples

1

Change Manager Job Description

Job Description Example
Our company is looking for a change manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for change manager
  • Accepts and reviews Requests for Change (RFC) submitted by multiple business units, requiring technical knowledge of infrastructure and business environment, for proper assessment to ascertain potential business impact
  • Ensures adequate information is supplied for assessment of full impact
  • Contributes as Change Management subject matter expert (SME) in support of end user requests for support and in outward communications to end users
  • This position requires that the candidate be available for a rotation of coverage as needed in supporting emergency situations
  • This position will also be responsible for creating the records (configuration items) for new customers to on board all devices to enable service entitlement, and remote monitoring/management
  • In addition, this position will be responsible for managing the metric reporting for the managed service team
  • Support sales and solutions team in responding to RFP’s
  • Agreeing the book of work with Project Sponsors, Project Managers, other stakeholders
  • Being involved in all areas of project life cycle analysis, design, User Acceptance Testing (UAT), providing training and implementation
  • Delivering documentation to an exceptionally high standard project plans, status reports, business requirements, current state analysis, UAT plans, UAT scripts management presentations
Qualifications for change manager
  • Previous experience in a digital environment
  • Working knowledge and experience of project management methodology
  • 7+ years' experience as a People & Change professional at Manager/Senior Manager level
  • Programme management experience essential
  • Consulting background an advantage
  • Ability to negotiate/influence at senior level on project scope/cost/time options in order to decide optimum way forward
2

Change Manager Job Description

Job Description Example
Our growing company is hiring for a change manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for change manager
  • Assists the Change Management Global and Regional Process Owners in driving cross-account process standardization
  • Assists the Change Management Global and Regional Process Owners in standardization to enable offshore targets
  • Receives ACRs, logs and allocates a priority to all requests for changes that are totally impractical „
  • Tables all Application Change Request (ACRs) for a Change Review Board (CRB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration „
  • Convenes urgent CRB or ECRB meetings for all urgent ACRs „
  • Chairs all CRB and ECRB meetings „
  • Authorizes acceptable changes, either alone or after a CRB or ECRB has taken place „
  • Issues change schedules and work with development to schedule instance refreshes„
  • Reviews all outstanding ACRs „
  • Analyses change records to determine any trends „
Qualifications for change manager
  • Position requires general computer skills including use of MS Office applications and MS Outlook e-mail
  • Ability to translate business requirements into behavioural, work space or system solutions according to Bank standards
  • Relevant Bachelor’s Degree and Change Management certification
  • A university management degree or a degree in an engineering
  • Exposure to of the infrastructure technologies such as Unix, DBA and Windows Servers
  • Experience of a professional change management role, working for large organisations (global experience preferred but not essential)
3

Change Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of change manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for change manager
  • Support and work on solutions/ways to make using the Net Promoter System easy for teams
  • Ability to think outside the square and challenge the way we do things to improve the customer experience
  • Manage and communicate to wider delivery team any changes to agreed work items
  • Manage the project Change Management Library to ensure the integrity of baselines and configuration items
  • Build and maintain traceability of releases through JIRA/Confluence on various environments
  • Coordinate with the delivery team and test team to understand / define deployment milestones to actively manage with deployment
  • Own the central repository to retain packages and builds outputs to be utilised for deployment on various environments
  • Creating and carrying out Change Management Reviews as per the Change Management Plan in conjunction with the PM
  • Participate in the Change Management Review / Audits reporting on Change Management Reviews
  • Resolve Change Management Review / Audit corrective action plans and oversee their implementation
Qualifications for change manager
  • ITIL Change Management Specialist
  • Demonstrated leadership skills with the ability to lead, manage, build and deliver customer and partner business results through an engineering or professional services team
  • Strong communications skills to effectively manage the change set
  • Strong written and verbal communications skills with the ability to create vision for the usage of a product, handle difficult or sensitive situations, adapt to different types and levels of clients, engage users and motivate new adopters of the technology
  • Understanding of the business impact of changes
  • Documentum technical competency, possessing a broad knowledge of the product and its technical architecture
4

Change Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of change manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for change manager
  • Creating proposals and estimates
  • Assessing and discussing the benefits, risks and impacts of changes and preparing an impact analysis
  • Delivery of regression procedures as an element of the impact analysis prior to any change being implemented
  • Ensuring the Company‘s delegation of authority directive is stringently followed
  • Ensuring testing of changes prior to implementation
  • Managing large changes/small projects
  • Implementation of changes in accordance with Service Levels and the priorities, deliverables and schedules agreed at CAB/eCAB
  • Create contents and instructional resources, as required (presentations, online and classroom trainings, publications, newsletters, social media, ad-hoc communications)
  • Coach site leadership and change champions
  • Maintain line of sight and influences efforts outside of the project that can enable or hinder success
Qualifications for change manager
  • Candidates with experience as Business Analyst or Management Consultant in Business driven environment are welcomed
  • Good degree preferred
  • Solid understanding of the Change Tool, ITSM HP SM and CMDB/Verum
  • Minimum 3 years ITIL Operational experience in the Change Management process
  • Proven experience of successfully delivering high quality solutions in high pressure, structured environments using standard and Agile project management techniques and disciplines
  • Background in software delivery and/or other highly innovative environments
5

Change Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a change manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for change manager
  • Planning and managing support for change management tools and processes
  • If needed, liaison with suppliers, contractors, to ensure that third parties fulfil their contractual obligations with regard to delivering Changes and providing assistance if necessary
  • Responsible and accountable for high level analysis of proposed epics to identify scope, size and value of Epics
  • Responsible for supporting Epic sponsors in preparing the business case
  • Work with Capability Owners and Leads to break Epics down into Features
  • Responsible for maintaining relationships with vendors and other parties and ensuring alignment with GT agile teams where necessary
  • Responsible for leading non-technology change
  • Accountable for ensuring that the value of the Epic is realised and de-prioritising further work once value has been delivered
  • Contribute defining and continuously improving best practice for Epic Ownership
  • Contribute to coaching and support development of colleagues
Qualifications for change manager
  • German language - as a plus
  • 8+ years with medium to large scale project management experience
  • Agile Project Management experience highly preferred
  • PMP or Prince certification is desirable but is not required
  • In conjunction with Local Change Managers, authorizes approved RFCs
  • Updates the Change log with all progress

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