Manager, Change Management Job Description

Manager, Change Management Job Description

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Manager, change management provides consultation to managers in areas of organizational effectiveness and development, change management, team development and communication strategies.

Manager, Change Management Duties & Responsibilities

To write an effective manager, change management job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, change management job description templates that you can modify and use.

Sample responsibilities for this position include:

Apply program and project management rigor to all work, developing, implementing and managing program plans
Maintain a strong partnership with ECM Working Group and Corporate Services project teams as part of facilitating decisions regarding rollout timing and strategies
Support technology processes by analyzing and designing process solutions, applying the principles found within industry standard frameworks
Facilitate change management meetings, CAB’s, ECAB’s, Act as change approver for those changes discussed and approved in the technology CAB meetings
Identify required changes to the process and implements approved process changes
Develop and steward the Change and Release Management processes, along with establishing specific policies to govern the processes
Perform assessments of risk and business continuity, change impact, resource requirements, and change approval
Establish and communicate release expectations, release activity progress, and provide reports across all involved teams
Identify critical success factors and Key Performance Indicators (KPIs) to measure and report on release quality
Maintain a proper balance between the need for change against the impact of the change

Manager, Change Management Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Change Management

List any licenses or certifications required by the position: PMP, ITIL, II, IAM, IAPP, PROSCI, SAFE, CSM, ADKA, V3

Education for Manager, Change Management

Typically a job would require a certain level of education.

Employers hiring for the manager, change management job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Business/Administration, Management, Education, Communications, Psychology, MBA, Communication, Human Resources, Project Management

Skills for Manager, Change Management

Desired skills for manager, change management include:

Change management principles
Methodologies and tools
Project management
Energy Industry
Specifically Natural Gas & Electricity
Strong background in technology in a development
Systems analyst role
Areas of Change Management
Areas of organizational development
Change management and learning and development to identify complex client issues

Desired experience for manager, change management includes:

Liaise with other Process Managers to ensure smooth integration and adherence to the ITIL disciplines across the organization
Apply interpersonal and influencing skills to develop strong relationships with the various Lines of Businesses (LOBs), as well with internal department in ITS
Oversee the execution of the processes through constant communication with the associated team members and outside organizations
Facilitate Technical Assessment (TA) and Change Approval Board (CAB) reviews to ensure that risk assessments are performed and that Changes are properly reviewed by appropriate stakeholders
Providing appropriate windows for Change activities and assisting with prioritization and conflict resolution when required
Oversee the results of the Change Post Implementation Review (CPIR) process

Manager, Change Management Examples

1

Manager, Change Management Job Description

Job Description Example
Our company is growing rapidly and is looking for a manager, change management. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, change management
  • Previously created Change and Release Management processes
  • Working knowledge of Incident/Problem/Change Management framework
  • Of expected project benefits
  • Collaborate within GRM and cross-functional/business partners in defining change and capabilities needed to meet future state, regulatory compliance while optimizing RWA and Leverage Ratio capabilities
  • Ensure programs are aligned to the overall WB Finance strategy, values, key results and core competencies
  • Work with project and product teams for strategic programs / initiatives, to integrate the change management tools to develop processes that track progress, identify and address change issues and provide updates to senior leadership regarding overall project plans
  • Partner with change initiators (product and project teams) to understand critical business requirements and change impact
  • Partner with Communications and Training organizations to ensure alignment on change impact, messaging, audience, timing and approach based on the change management strategic objectives
  • Apply best practices to build Change Practitioner competencies and ensure appropriate integration and deployment of key change management strategies aligned to the enterprise change management framework, strategy, methodology and overarching plan
  • Collaborate with HR, Training and other appropriate organizations to provide coaching, training, and / or leadership development (as required) for all levels of the organization on behavioral skills necessary to lead and manage change effectively
Qualifications for manager, change management
  • Bachelor’s degree in Business, Computer Science, Information Technology or related field
  • At least 3 years of experience working in a PMO
  • Must have created and rolled out at least 2 successful company-wide transformative processes
  • Prior experience in interacting (presenting, facilitating decision-making) with VP and C-Level managers
  • Ability to take ownership and display a get-it-done mindset
  • The ability to understand the technical changes and translate this understanding to an overall analysis of the people/workforce impacts
2

Manager, Change Management Job Description

Job Description Example
Our company is hiring for a manager, change management. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, change management
  • Leads cross-functional teams to develop mitigation strategies and execute the resolution plans for multiple DMSMS projects
  • Develops and manages multiple implementation plans for incorporating DMSMS solutions
  • Maintains project schedules and milestones from initiation to delivery to meet delivery goals
  • Creates progress reports and risk analysis documentation
  • Coordinates contract risks and impacts to affected Program Managers
  • Prepares and reviews CDRLs to ensure the accuracy and timely submittal of deliverables in accordance with contractual requirements
  • Identifies and assesses project issues and develops recommendations for solutions to meet productivity, quality and customer satisfaction goals and objectives
  • Manage the Instructional Design and Content Development of all End User Training Materials and User Support materials
  • Manage and align all Role-Mapping and Learning Tracks to support the consumption of End-User Training
  • Manage the tool usage and deployment of all Training Accelerators such as WalkMe and Micro Videos
Qualifications for manager, change management
  • Support project manager in project planning, scoping, communication and reporting
  • Develop structured and well-defined project deliverables including requirement specification, gap analysis, design document, test package, change management plan, and deployment process
  • Facilitate workshops and end-user trainings
  • Identify, communicate and resolve project issues and risks
  • Establish and maintain effective working relationships with stakeholders and other functional areas
  • 8+ years of hands-on project experience as business analyst or project manager within the funds business
3

Manager, Change Management Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of manager, change management. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, change management
  • Develop proactive, comprehensive change management plans to include senior leadership alignment, key stakeholder and impact analysis, resistance identification and resolution, communications, and success metrics
  • Measure success of change interventions and drive action to sustain change by analyzing and interpreting employee data and feedback
  • Be a part of a dynamic team of analysts responsible for administering and managing the change management process and procedures for the bank
  • Create specific change management plans with respect to training and orientation of employees
  • Develops, mentors, and coaches change management consultant team members
  • Plan, manage, create and execute all Training Communications for external audience and internal audience groups via media agreed upon via the Communications Strategy
  • Create/execute/maintain detailed work plan (MS project), create all deliverables and work closely with support teams (Communications, Change Management, Instructors / Super Users) across client landscape
  • Manage the tool usage and deployment of all Training Accelerators such as, but not limited to uPerform, UPK, Epilogue
  • Manage all Training Logistics and Invitations
  • Manage all Training Resourcing and Budgeting
Qualifications for manager, change management
  • Excellent change management, process-reengineering and problem solving skills
  • Previous experience in working with virtual / offshore project teams
  • Excellent command of written and verbal English and Chinese
  • Excellent consulting skills, including the ability to establish trust and rapport with key stakeholders, identify underlying needs, and develop sustainable solutions
  • Experience in the management of large and small scale organizational readiness initiatives
  • Working knowledge of organization development and large-scale change management methodologies, principles and practices
4

Manager, Change Management Job Description

Job Description Example
Our company is searching for experienced candidates for the position of manager, change management. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, change management
  • Training Technical Landscape
  • Learning Management Systems integration
  • Training Logistics
  • Training Surveys
  • Status Reports, Budget, and Resourcing
  • No HCM or Organization Design required
  • Manages project budget and reporting
  • Working closely with sponsors and Systems counterparts to define the project scope, developing the project plan, and managing the project budget
  • Execution of project tasks, mitigation of project risks, resolution of issues and management of resources to successfully meet project goals and deliverables
  • Leading a team of Subject Matter Experts, Analysts and other participants to ensure successful project execution in accordance with best practices and standards
Qualifications for manager, change management
  • Familiarity with Change Management methodology, approaches and tools
  • Change management skills, including experience with cultural changes requiring new behaviors, identifying the implications to users of new changes and designing the methods and processes that assist individuals in adjusting constructively to these changes as they occur
  • Understanding of BMO’s lines of business
  • Able to proactively build a strong network and relationships at executive levels
  • Able to manage change and cope with complex and ambiguous situations At our company, we have been helping our customers and communities for over 195 years
  • Experience with CA Service Desk or other change management tools
5

Manager, Change Management Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of manager, change management. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, change management
  • Consult and coach project teams and coordinate efforts
  • Apply behavioural tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change
  • Define and analyze the organizational change impacts for internal stakeholders affected by a project
  • Assess the impact of introducing new policies, system functionality, products, procedures and network changes to current business processes
  • Develop a versatile and comprehensive project change management strategy to meet the project's business objectives
  • Recommend approaches to align key organizational stakeholders to the change
  • Provide oversight and guidance to team members in the development of change strategies
  • Partner with organizational leadership, communication, training, and business support teams to develop integrated change management activities for all target audiences
  • Develop an integrated implementation plan that includes a focus on the behavior aspects of change
  • Identify potential resistance areas of the affected audiences, and create mitigation plans and activities to reduce project risks
Qualifications for manager, change management
  • At least 7 years of experience delivering change management solutions within large organizations
  • At least 1 year of experience as an Instructional Designer
  • Must have a complete understanding of obsolescence, configuration and supply chain management concepts and principles, and related governmental rules and regulations
  • Expertise and application of program and engineering management principles, concepts, and practices, skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines or milestones
  • Ability to support fast paced and highly technical programs and personnel in a dynamic environment
  • Strong analytical, verbal and written communication skills to accurately document, report, and present findings to a variety of audiences including senior management and senior external parties

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