Change Management Manager Job Description

Change Management Manager Job Description

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Change management manager provides consultative support to agile project teams, educating them on foundational change management principles and guiding them on the use of methodology and tools to effectively facilitate change.

Change Management Manager Duties & Responsibilities

To write an effective change management manager job description, begin by listing detailed duties, responsibilities and expectations. We have included change management manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Strong technical background in key aspects of IT infrastructure, including desktop hardware, enterprise applications, databases, storage, networks and all types of servers
Ensure change and release management processes have high visibility and open channels of communication in order to promote smooth transitions when changes take place
Implement standards and policies to effectively and efficiently implement changes
Conduct change analysis and readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner
Work with project teams to integrate change and release management activities into overall project plans
Work closely with Service Provider change and release management
Participate in Governance Team meetings and in requirements and design meetings, as needed
Develop and monitor change and release management metrics to ensure effectiveness and drives continuous improvement
Attend Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings
Authorize changes after a CAB or ECAB has taken place

Change Management Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Change Management Manager

List any licenses or certifications required by the position: PMP, ITIL, II, IAM, IAPP, PROSCI, SAFE, CSM, ADKA, V3

Education for Change Management Manager

Typically a job would require a certain level of education.

Employers hiring for the change management manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Business/Administration, Management, Education, Communications, Psychology, MBA, Communication, Human Resources, Project Management

Skills for Change Management Manager

Desired skills for change management manager include:

Change management principles
Methodologies and tools
IT infrastructure
Project management approaches
Tools and phases of the project lifecycle
Change Management methodology
Excel
HR/HR Systems
MS Office applications
Agile

Desired experience for change management manager includes:

Track key performance metrics related to Enterprise Change Management and report on trends
Participate in Root Cause Analysis (RCA) reviews for Major Incidents, when required
3-5 years change management experience with large scale change projects
Must have a Bachelor’s Degree, preferably in Communication, Organizational Development, Psychology, Business Administration, Education, or a related field of study
Must have 6-8 years of experience creating and implementing change management strategies for systems non-systems implementations in large organizations
Must have experience in the management of large and small scale organizational readiness initiatives

Change Management Manager Examples

1

Change Management Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a change management manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for change management manager
  • Utilize metrics to monitor adoption and effectiveness, to identify resistance, performance gaps, and to develop action plans
  • Champion changes across Commercial to help others deliver improvements that increase associate engagement and transfer knowledge
  • Deploy IT Solutions
  • Builds and maintains productive working relationships with the project team and stakeholders at the executive and operational level
  • Meet with project teams in the earliest phases of project planning to assist in defining project impacts, change management scope and required resources
  • Help facilitate systems WB’s professional development programs, key project events, custom learning and OD interventions as needed
  • Assist in writing and editing materials such as plans, milestone and other status reports, and project TeamShare content
  • Lead the change management and training aspects of the ERP Transformation by working closely with the System Implementer
  • Facilitate change and end user adoption of the new system
  • Lead enterprise-wide communication of the project and develop training strategies and plans
Qualifications for change management manager
  • Provide leadership and vision for the Enterprise Change Management process
  • Coordinate corrective measures when process gaps are identified and ensure the appropriate level of communication and remediation are applied when required
  • Must have knowledge of organization development and large-scale change management methodologies, principles and practices
  • The development and execution of organizational level programs that can address complex and multiple known changes account for future initiatives
  • Must have 4-6 years experience in Change Management Process area in Telecommunication industry
  • Proven experience leading the change management work stream on projects that are complex change initiatives impacting elements of people, process and technology simultaneously
2

Change Management Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of change management manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for change management manager
  • Develop and deliver all Train-the-Trainer content and activities supporting the Instructors / Super Users
  • Manage and audit the Training Delivery of all Instructor-Led and Virtual Instructor-Led Training and support all E-Learning and Mobile Training solution learning assets
  • Manage Training Logistics and Invitations where required
  • Manage all Training Survey and Course Effectiveness evaluations
  • Complete all status reporting to the PMO and Program Manager
  • Experience managing training delivery across multiple platforms
  • Sales/ Marketing experience highly desirable
  • Define and implement global, corporate measures of change management performance and report results
  • Define and implement corrective and preventive measures
  • Demonstrate superior communication and listening skills, working with all levels of organizational structure
Qualifications for change management manager
  • Strong analytical and documentation skills, attention to details
  • Highly developed interpersonal communication style
  • Drive business analysis, solution design, process overhaul and test coordination work in regional projects
  • Advise practical solutions to address business needs
  • Contribute to our project management methodology and best practices
  • Experience in mutual funds or wealth management
3

Change Management Manager Job Description

Job Description Example
Our innovative and growing company is hiring for a change management manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for change management manager
  • Training Strategy
  • Training Tool Selection
  • MS Project Plan
  • Training Curriculum
  • Course Outlines
  • Role Mapping and Learning Track Creation
  • Training Templates
  • Training Prototypes
  • Manage / Create Training Material Development for ILT, WBT, and Mobile Learning
  • Training Technology / Accelerators (uPerform, UPK, Epilogue)
Qualifications for change management manager
  • Knowledgeable in operational risk and control frameworks
  • Experience in formulating regional strategies, managing and delivering regional projects, defining project management framework, processes and best practices
  • Demonstrated ability to work with colleagues and clients to drive change and influence the adoption of new ideas
  • Able to design team and organization effectiveness interventions that address identified business needs
  • Experience working with tools such as
  • Proven exceptional group facilitation skills
4

Change Management Manager Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of change management manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for change management manager
  • Effectively communicating project expectations to project members and stakeholders in a timely and clear fashion
  • Leading project team towards predetermined goals by tracking and resolving business issues thought the life of the project
  • Identifying and managing business and analyst resources to successfully execute the project plan
  • Preparing and presenting Change Oversight materials
  • Assisting the Program Manager in providing project and portfolio status reporting and analysis to senior leadership
  • Collaborating and negotiating project goals across the division leaders and systems
  • Interventions / solutions intended to create alignment, ensure process understanding, and move employees up commitment curve
  • Regularly evaluate risks
  • Drive stakeholder engagement, leadership alignment, impact analysis, communications, business readiness, deployment, and adoption measurement
  • Collaborate with and leverage applicable functional experts in the business (Finance, Business Operations, HR, IT ) to identify and address change risk and potential impact
Qualifications for change management manager
  • ITIL related experience and Certification
  • Working knowledge of organizational development and talent management methodologies, principles and practices
  • Experience creating and implementing change management strategies for systems non systems implementations in large organizations
  • Bachelor’s degree in a related discipline (e.g., Communication, Organizational Development, Change Management, Business, Journalism, English)
  • Minimum of 5 years of relevant experience in culture assessment, communications planning and/or execution, stakeholder engagement, job role design or training planning and/or execution
  • Develop and execute robust communications plan
5

Change Management Manager Job Description

Job Description Example
Our innovative and growing company is looking for a change management manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for change management manager
  • Define and employ a structured change management methodology to ensure smooth transition to new global Enterprise Resource Planning System
  • Define and execute plans to measure the post-launch effectiveness of change management efforts
  • Manage the transition from project activities to business-as-usual operations at the end of the project
  • Perform change implementation activities according to the plan, keeping all project stakeholders fully informed of responsibilities, status, and issues
  • Facilitate various changes planning sessions with project SMEs, leaders and managers to define the change management process of for project initiatives
  • Ensure project change management activities occur on time and within budget
  • Work with the leadership team in Technology and create succinct communications to targeted groups within the organization
  • Create messaging that assists in building/shifting the culture of the organization
  • Build landing pages for Technology organization and project specific needs
  • Create a cohesive annual communications plan year and execute against that plan for routine communications including items such as newsletters, town halls, and cyclical events
Qualifications for change management manager
  • Experience as a consultant or professional in the area of people and organization (especially change management) strongly preferred
  • Minimum 10-12 years of related experience in a GxP environment required
  • Minimum 5-8 years of experience managing personnel required
  • FDA auditing expertise, preferably in diagnostics and medical device
  • Ability to translate complex into simple and formulate quality solutions aligned with strategic business initiatives
  • Bachelor's degree in Business Administration, Communications, Computer Science, Information Systems or related discipline and equivalent work experience and training

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