Brokerage Operations Job Description

Brokerage Operations Job Description

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Brokerage operations provides oversight of middle office services including reconciliation, cash processing, corporate action processing and direction for transaction posting; serve as escalation point for middle office.

Brokerage Operations Duties & Responsibilities

To write an effective brokerage operations job description, begin by listing detailed duties, responsibilities and expectations. We have included brokerage operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Build and manage relationships between various users groups, Operations and Technology
Work with Operations business units to monitor, assess and streamline processes in order to mitigate risk or control issues and generate efficiencies
The role may not involve direct client interactions but is a key component of superior client service delivery
Ensure timely identification, escalation and remediation of key risk items
Responsibility for management of certain Internal & External reconciliations in place to support the Prime Brokerage & GSEC businesses
Collaborate with GSS/ business units to support client business and resolve issues
Establish excellent working relationships with multiple areas across the Firm including our business partners, technology and other operation departments
Work closely with Technology to identify/resolve system issues, and work to implement system enhancements to increase efficiency in current processes
Continual process analysis to improve control, scalability and efficiency
Help to build out the team, ensuring that we use best practice in what we do at all times

Brokerage Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Brokerage Operations

List any licenses or certifications required by the position: MBA, OHSAS, 9001, ISO, CASS

Education for Brokerage Operations

Typically a job would require a certain level of education.

Employers hiring for the brokerage operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Finance, Associates, Accounting, Business/Administration, Business, Education, Economics, Technology, Financial Services, Management

Skills for Brokerage Operations

Desired skills for brokerage operations include:

Estate processing and legal review
Six Sigma
Brokerage product features
Windows based systems and Microsoft office
Microsoft Office applications
Specific Business Processes and Back Office/Middle Office Brokerage systems
Cash and other general securities market functionality
Company policies
Markets and movement of securities
Operational procedures

Desired experience for brokerage operations includes:

Ability to recognise risk/control issues and their implications
Minimum of 1-2 years of operations or equivalent experience required
Root cause analysis of re-occurring problems
Actively participate & Lead Projects globally and regionally
Ability to develop both tactical and strategic solutions to issues
Enthusiasm and a strong desire to learn are key attributes given the steep learning curve this role will provide

Brokerage Operations Examples

1

Brokerage Operations Job Description

Job Description Example
Our company is looking to fill the role of brokerage operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for brokerage operations
  • Opportunity to partner with the Prime Brokerage sales and service teams to roll out new business and service implementations technology enhancements
  • Maintain the ability to closely monitor your capacity and pursue improvements which would have a positive impact to your work load the clients
  • Develops remediation plans for business unit management
  • Driving forward the significant change agenda in collaboration with peers in the New York, Baltimore, Hong Kong and Singapore Margin/MORS teams
  • You will be working alongside some of the foremost experts in the Margin and Risk Management field and you will find your knowledge and thought process challenged and expanded on a daily basis
  • Initiate Incoming & Outgoing Account Transfers
  • Monitor DVP/RVP trade settlements and work with counterparties to resolve trade discrepancies
  • Monitor and assess Quality, SLA, Abandon Rate, ASA, AHT, ACW, Production and other relevant phone metrics
  • Operations calling program to include service reviews with client and log onto CRM tool
  • Researches and analyzes all activities of Brokerage functions to ensure standardization across BSS and other impacted business areas supporting complex enrollments
Qualifications for brokerage operations
  • Series 24 licenses may be required for defined job responsibilities
  • Minimum 1-2 years previous brokerage operations or equivalent experience preferred
  • Strong verbal, written and analytical skills preferred
  • All degree disciplines considered
  • A self-starter with the ability to work on their own initiative be a solid team player
  • Strong understanding of the markets - options, margins, trading
2

Brokerage Operations Job Description

Job Description Example
Our growing company is hiring for a brokerage operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for brokerage operations
  • Responsible for coaching, career planning, and mentoring a team of 7-10 Risk and Control Analyst
  • Manages recommendations regarding hiring, promotion, salary, and termination , for direct reports
  • Researches and analyzes all activities of Brokerage functions to ensure standardization across Brokerage Service Support (BSS) and other impacted business areas supporting complex enrollments
  • Oversee teams of 5-8 associates
  • Operational Improvement/Efficiency
  • Supervision Career Track
  • This position will involve rotation of job responsibilities for purposes of cross-training and career development
  • Oversees various areas of subaccounting operations within brokerage which includes the full service BPO organization, and shared services groups supporting the subaccounting business
  • System and process analysis for new clients and prospects, determining gaps and benefit analysis along with preliminary identification of new system requirements and operations processing mapping
  • Supports new clients and system/service implementation across entire lifespan with primary focus on initial gap and need analysis
Qualifications for brokerage operations
  • Proven ability to work both independently member of high performance-output teams in a fast-paced, deadline driven environment
  • Minimal 8 years of experience in Asset Servicing operation preferably in APAC markets
  • Minimal 3 years experience of people management
  • Ability to influence across business lines, cultures and various functions globally
  • Must be able to learn quickly and to engage in a number of detailed tasks at once
  • Experienced with data mining and analysis is a plus
3

Brokerage Operations Job Description

Job Description Example
Our growing company is looking to fill the role of brokerage operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for brokerage operations
  • Work with business operational leadership team and Vice President, reviews, analyzes, designs and documents business processes
  • Work with the Vice President and participate on industry committees
  • Address account conditions that exist where cost basis is not tracking as expected
  • Oversee all aspects of your department(s) functions and responsibilities
  • Excellent working knowledge of Supervision/Oversight of brokerage back office processing
  • Expert focus on minimizing Operational Risk through preventative and detective controls
  • Foreseeing changes in the business environment, developing and executing plans to proactively address them
  • Perform as subject matter expert in the assigned areas(s)
  • Review, research and respond to customer escalations while providing an exceptional experience
  • Work with the team to improve work processes resulting in reduced costs for greater profitability, productivity and improved customer service quality
Qualifications for brokerage operations
  • Knowledge of Team Foundation Server (TFS) and strong test background is a plus
  • Minimum of 5 years of experience, candidate with more experience may be considered for Senior Associate role
  • Minimum of 2 years of experience, candidate with more experience may be considered for associate role
  • Minimum of 2 years of experience, candidate with more experience may consider of associate role
  • Experience in an origination role is preferred but not insisted upon
  • Familiarity with the role of a Prime Broker and the way it services it’s clients is again preferred
4

Brokerage Operations Job Description

Job Description Example
Our growing company is looking to fill the role of brokerage operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for brokerage operations
  • Ownership of procedures categorized as “control” procedures
  • Ensure that evidence of controls being performed is readily available
  • Attend industry or professional seminars and conferences
  • Provide support to other team member as necessary
  • Participate in various ad hoc responsibilities and project requests
  • Team Lead for the processing activities of 3 to 5 operations associates
  • Contributing to mid-year and year end individual performance appraisals
  • Review and process account transfer paperwork
  • Review and process ACAT and Non-ACATs
  • Work closely with contra firms in ensure efficiency
Qualifications for brokerage operations
  • Ability to work to deadlines critical, along with the ability to manage a personal workload of widely varying intensity
  • Problem solving skills are needed, along with the ability to think laterally around a problem, and link in others to help reach the proper solution to the frequent queries that present themselves
  • Experience managing a complex personal workload alongside assisting with the wider team’s processing responsibilities would be of benefit
  • MS Office to a reasonable standard
  • Good working knowledge of email applications
  • A good team player, able to manage personal priorities and workload alongside those of the team
5

Brokerage Operations Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of brokerage operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for brokerage operations
  • Process wire and check requests
  • Process ACH transfers
  • Work with Customer Solution Team to ensure optimal client experience
  • Providing coaching and/or mentoring to less experienced employees on the desk
  • Responsible for coaching, career planning, and mentoring a team of 8+ Risk and Control Analyst and Sr
  • End to end owner of the FX trade and support processes, coordinating all aspects of Operations Service delivery/training to the client
  • Participate in projects either independently or under the direction of the supervisor
  • Research and analyze existing business processes and systems to improve work flow and improve processing time
  • Responsible for monitoring and approving Broker Dealer Cashiering transactions to include, transfers, journals, disbursements and other related transactions
  • Monitoring of cashiering responses via NBC inquiry and responding within 24hrs
Qualifications for brokerage operations
  • Able to keep others appropriately informed of progress/problems/solutions regarding your personal workload those of the wider team
  • A demanding role, with a lot to learn, offering exposure to a wide range of teams and processes
  • Previous exposure to equity products would be preferred
  • Relevant tertiary qualification or equivalent experience (degree in finance, economics, accounting, etc)
  • Experience of performance in a customer service role, either supervising or individually
  • Excellent interpersonal skills and ability to communicate across multiple aspects of the organization at various levels

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