After Sales Manager Job Description

After Sales Manager Job Description

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After sales manager provides qualitative and quantitative reports on internal automotive business to the Director of Automotive.

After Sales Manager Duties & Responsibilities

To write an effective after sales manager job description, begin by listing detailed duties, responsibilities and expectations. We have included after sales manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Secure that the Services are aligned with all needed stakeholders such as Sales/Marketing,Legal,Finance
Manages a sales organization and responsible for sales activity and operations for a medium to large business segment
Sets strategic approach to sales and approves development and implementation sales objectives, strategies and promotional programs and holds their direct and dotted line teams accountable for the execution
Sets strategic approach to identify and pursue growth opportunities and holds their direct and dotted line teams accountable for the execution
Monitor for dealer compliance with Audi processes and procedures, providing training and counsel when needed
Counsel and advise dealer on warranty processes and actively control warranty costs

After Sales Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for After Sales Manager

List any licenses or certifications required by the position: ISTQB, ITIL

Education for After Sales Manager

Typically a job would require a certain level of education.

Employers hiring for the after sales manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Automotive, Engineering, Intelligence, Technical, Marketing, Business/Administration, Management, Education, MBA

Skills for After Sales Manager

Desired skills for after sales manager include:

Automotive repair processes and warranty administration
European High-line automotive products are
Porsche cars
Adapting and taking action when
Automotive After-Sales business
Consistently monitor department performance against agreed goals
ERP system
Electric and hydraulic
Exceeding business priorities and customer expectations
Governance policies and practices

Desired experience for after sales manager includes:

Advocate for the customer and the Dealer while at the same time protecting the interests of Audi of America and preserving the brand standards
Ensure Dealers have proper service equipment, tools and capacity in place
Monitor for compliance with training and certification requirements of after sales personnel
Provide counsel, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention
Ensure customer relations cases are resolved, including becoming involved with trade assistance and mediation/arbitration situations
Counsel and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs

After Sales Manager Examples

1

After Sales Manager Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of after sales manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for after sales manager
  • Establishing project budgets, time scales and identifying the required level of resources to complete
  • Scope management of projects, ensuring all deliverables are being covered, interfaces are understood and that the project does not creep
  • Monitoring current workloads to ensure that deadlines are realistic and the project is to be delivered in time with the programme
  • Managing financials to make sure that projects are delivered to cost, improving all margin opportunities, re-estimating costs and identifying areas of cost increases or reductions
  • Liaising with Human Resources to allow the correct level or resources are available and any necessary support is provided
  • Understanding the full contract and that it is executed correctly, plus carrying out clause-by-clause analysis
  • Obtain inquiries (RFQs) directly from clients or via SPIGSales Representatives
  • Coordinate with sales engineers to develop the design basis of resulting SPIG product offerings (optimization to achieve the lowest evaluated cost or schedule) on all proposals
  • Prepare detailed and accurate cost estimates or review same, prepared by sales engineer
  • Prepare the technical content of each proposal or review same prepared by sales engineer
Qualifications for after sales manager
  • Drive wholesale, retail, internal, tire and accessory parts business
  • Assist the Dealers in fully utilizing Audi parts and service sales and marketing programs
  • Serve as the subject matter expert for answers to Dealer questions on after sales topics, insuring that you are accessible when needed and follow-up on outstanding topics
  • Monitor dealership KPI objectives and review performance with dealership management
  • Serve as a consultant, identifying after sales problems and working with the dealership management team to develop creative and innovative solutions to any problems and develop action plans to then implement those solutions
  • Collaborate with the area team and regional management to ensure dealers meet Audi standards requirements
2

After Sales Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for an after sales manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for after sales manager
  • Respond to client’s pre and post bid technical questions in an efficient and clear manner to maximize clients’ confidence in SPIG’s proposal
  • Recommends annual sales goal and appraises senior management on status of wet cooling aftersales and service opportunities
  • Coordinate and participation in sales and service “Road Show"
  • Formulate strong after-sales goals such as Service Contract Implementation, with the objectives of supporting sales
  • Responsible for service and after sales business in UK (capable of doing physical maintenance on-site)
  • Drive growth in the business by being pro-active in sales efforts
  • Provide technical support and troubleshooting to all customers in UK (phone, e-mail and on sites)
  • Management of WRE Service team in UK (2-3 employees)
  • Management of the network of service sub-contractors in UK (technical support, coordination, development of competences, extension or reduction of network, commercial agreements)
  • Administration of own work
Qualifications for after sales manager
  • Ability to multi-task and proficient in Microsoft Suite
  • Counsel and advise dealers on goodwill decisions of goodwill spending and monitor budgets
  • Deliver operational excellence as measured by twice a year NADA dealer survey results
  • Bachelor's degree, in business, automotive or related field preferred with 5-7 years of experience, prior experience with an OEM calling on dealerships or working with dealerships from a customer relations and automotive repair perspective
  • Ability to work independently, multi-task and have proficiency in Microsoft Suite applications
  • Support EVP, Group After Sales and direct reports in all key HR initiatives including talent reviews, key talent identification, succession planning, performance management process, top employer, leadership development, and diversity
3

After Sales Manager Job Description

Job Description Example
Our growing company is looking to fill the role of after sales manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for after sales manager
  • Understanding Customer Satisfaction objectives and After-Sales strategy, supporting, tracking and undertaking key After-Sales Projects as required
  • Ensuring the timely delivery of extensive After-Sales reporting requirements
  • Conducting business and growth modelling, OP impact analysis, dealership bonus model steering, checking, parts discount and rebate process
  • A-S system expertise & enhancement management for systems such as COGNOS, SPICS, CSI, Portal, MRA Cockpit, ICC and PEP
  • Developing Parts Pricing strategies to achieved best results for Customer TCO, Dealer profitability & Part sales target achievement
  • Parts discount budget responsibility, process design and auditing
  • Developing business processes and procedures
  • Make clear contributions to the overall company NPS measures but specifically through the ‘Swap’ and ‘returns’ measures
  • Ensure contractual service obligations are met by OEM’s, ODM’s and Repair organisations whilst controlling cost and revenue across the returns and care channels
  • Drive continuous improvement through the OEM’s, ODM’s and repair organisations to maximise service but minimise cost
Qualifications for after sales manager
  • Approve all Group After Sales employee discipline and discharge actions
  • Manage workers compensation, disability, and FMLA issues at the local level
  • Implement HR initiatives within client base and/or facility to support key components of HR strategy such as top employer, top team, top performance, diversity, and wellness
  • Supervise HR Consultant supporting the Parts warehouses
  • Ability to manage client solutions and maintain collaboration under challenging conditions
  • Monitor and report dealer After Sales and parts performance metrics and develop tools to ensure that process improvement measures are implemented (Critical Alert )
4

After Sales Manager Job Description

Job Description Example
Our growing company is looking to fill the role of after sales manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for after sales manager
  • Be a subject matter expert and represent the aftersales functions in Director level conversations at both an operational and project delivery level
  • Manage, achieve and improve productivity standards across operational scope and drive operational efficiencies and revenue growth to enhance profit margins
  • Responsible for sustaining and developing improved levels of operational quality of processes
  • Complete daily analysis of operational performance determining root-cause of problems
  • Ensure all processes and measures are maintained and compliant with the appropriate quality standards
  • Develop and implement appropriate reporting and controls to ensure maximum recovery of costs from relevant parties (OEM, ODM, Customer, Repairer)
  • Timely cascade of BTSC comms and articulation of key messages from W&V and wider BT
  • Proactively take forward the BT people management agenda and that Performance, Conduct and Attendance issues are dealt with timely and professionally in line with the relevant HR process to address/overcome
  • To coach his/her managers to the standard required to meet business targets by using development / coaching techniques
  • Continuous development - the role holder will need to understand the companies approach to continuous development
Qualifications for after sales manager
  • Analyze, monitor and report process gaps and performance variances in region (Warranty, Goodwill)
  • Provide direction and tools to dealer net including clarifying, interpreting and answering questions related to After Sales processes and dealer metrics
  • Train and develop performance of dealer net in regards to new processes, policies, tools
  • Work with After Sales Organization (Service, Parts) to develop and implement programs in region
  • Monitor and assure dealer technical readiness and their repair quality
  • Support the process of determining market oriented priority lists for parts shortcomings
5

After Sales Manager Job Description

Job Description Example
Our company is looking for an after sales manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for after sales manager
  • Lead, enable and engage your team to deliver
  • Develop and take ownership of the annual After Sales budget and 3-year planning (MTBP)
  • Lead the Business plan and Reforecast process including the communication to NE
  • Assure achievement of Turnover and BC-p objectives
  • Tailor the European After Sales marketing strategies & programs and ensure deployment
  • Develop & execution of targeted annual S&M plan in line with the Aftersales strategies to expand Parts, accessory additional products business to deliver the budget
  • Develop quarterly campaign & action plan (incl
  • Control parts pricing position
  • Set dealer discount structure & incentives (based on NE guidelines) to optimize dealer network loyalty
  • Supervise service marketing & policy to improve customer loyalty
Qualifications for after sales manager
  • Thorough understanding of computer application programs, especially of data basis
  • Ability to read, write and speak Italian / German language is preferred
  • Bachelor’s degree or equivalent degree in automotive engineering is preferred
  • Provide council, guidance and assistance to the dealers on vehicle repair strategy and buyback prevention
  • Council and advise dealers on goodwill decisions, coordinate the execution of goodwill and monitor costs
  • Monitor for dealer compliance with Audi processes and procedures, providing training and council when needed

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