Workforce Planning Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the workforce planning job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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SR
S Runte
Shyanne
Runte
2044 Sydni Islands
Chicago
IL
+1 (555) 323 0320
2044 Sydni Islands
Chicago
IL
Phone
p +1 (555) 323 0320
Experience Experience
10/2014 present
Boston, MA
Senior Manager, Workforce Planning Center
Boston, MA
Senior Manager, Workforce Planning Center
10/2014 present
Boston, MA
Senior Manager, Workforce Planning Center
10/2014 present
  • Develops a culture of high performance and continues improvement that values learning and a commitment to quality
  • Develops and maintains effective working relationships with implementation team and facility leadership to drive toward WPC objectives
  • Provides demonstrations of system functionality as necessary
  • Participates in team meetings; provides implementation progress updates and communicates any issues and/or barriers
  • Provides onsite support to the WPC during go-live events and on-going support after implementation
  • Builds and maintains strong, effective working relationships with a variety of stakeholders across HCA
  • Analyzes staff scheduling and staffing data and processes and provides efficiency recommendations in line with facility and corporate objectives
12/2008 05/2014
Dallas, TX
Senior Workforce Planning Analyst
Dallas, TX
Senior Workforce Planning Analyst
12/2008 05/2014
Dallas, TX
Senior Workforce Planning Analyst
12/2008 05/2014
  • Monitor call centers for conformance to resource management processes and procedures, including staffing, scheduling, vacation and systems use
  • Appling intermediate knowledge of forecasting methodologies and tools
  • Working closely with operations leaders to understand headcount levels, helps develop hiring plans and maintain staff plans
  • Utilizing data from various workforce management tools to provide in-depth analysis of workload factors for lines of business with basic to highly complex member contact areas and/or back office functions
  • Gathering information, business intelligence, analyzes data trends, identifies the root cause(s) and provides information to team members and department leadership
  • Responsible for monitoring and maintaining specialty workforce management software for all transaction-based work in the Consumer Mass and Busniess Retail and Technical Support organizations
  • Partner with center leadership team to ensure the most efficient use of call center staffing resources to meet customer demand for each 15 and/or 30 minute increment, 7 days a week, in an effort to ensure objective answer time results are achieved across all intervals. 
03/2003 08/2008
Houston, TX
Analyst, Workforce Planning
Houston, TX
Analyst, Workforce Planning
03/2003 08/2008
Houston, TX
Analyst, Workforce Planning
03/2003 08/2008
  • Working with Manager, Workforce Planning to inform and delivering on the workforce planning roadmap for Personal Bank
  • Manage the collation of customer feedback to inform the Workforce Planning roadmap and priorities
  • Support the development and implementation of annual labor budget and monthly payroll forecast
  • Compile and generate workforce planning reporting and insight for the business
  • Communicates data insights and makes recommendations through presentations and spreadsheets in a clear and concise manner
  • Deliver accurate and timely workload data for staff roster production
  • Drive visual representation of data analysis from multiple sources to tell a story of workforce insights for HR business partners throughout the organization
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Kent State University
Bachelor’s Degree in Business Administration
Skills Skills
  • Communicates data insights and makes recommendations through presentations and spreadsheets in a clear and concise manner
  • Prepares reports for business leaders based on analysis such as yearly, monthly, daily and intraday call volume, average handle time, staffing forecasts
  • Gathers and tracks historical data at the business, site and/or network level such as absenteeism, attrition, management investment, call volume, productivity, service level performance and staffing adherence
  • Provides proactive, solutions-oriented support for the Call Center management and Workforce Management teams and continuous improvement of workforce processes, policies and procedures
  • Works independently where work is reviewed, typically after the fact, though guidance is available on an ongoing basis from Manager or more experience professionals
  • Provides workforce management details surrounding roll-out of projects, plans and initiatives that affect the business and may audit certain workforce processes
  • Proficient skill in call center workforce management software
  • Experience with Aspect eWFM
  • Experience with skill-based routing
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1

Associate Analyst Workforce Planning Resume Examples & Samples

  • Advise operations management on the frontline labor strategy that meets operational needs
  • Determine the optimal level of workload and headcount requirement for operations through analytical work
  • Prepare annual operating budget on frontline labor, including headcount, labor cost and labor hour
  • Monitor actual operating labor cost spending against budget and prepare cause-of-change analysis monthly
  • Support operations and financial planning of new operations labor initiatives
  • Prepare periodic and ad hoc labor reports and analysis
  • Partner with Human Resources to facilitate timely hiring of frontline staff to best fulfill operating needs
  • Deliver accurate and timely workload data for staff schedule production
  • Bachelor degree major in Finance/Accounting, Statistics, HR, Industrial Engineering, Business Management or Business Administration
  • 1 year of experience in planning and analysis preferred
  • Excellent quantitative and analytical skills
  • Proficient in Microsoft Office, in particular Excel and Powerpoint
  • Fluent in English and Chinese
2

Workforce Planning Internship Resume Examples & Samples

  • Leading environmental scanning efforts to identify dimensions of change impacting both the current and future workforce
  • Maintaining an internal documentation framework to support knowledge management efforts
  • Collaborating with key partners to deliver insights (e.g. newsletters, monthly thought packages, podcasts, WDP&R social media, etc.)
  • Researching a wide array of workforce/labor related issues from around the globe (e.g. job growth, specific job sector changes, retirement trends, etc.)
  • Current graduate student or college undergraduate (junior/senior) earning a degree in Future Studies, Organizational Psychology, Communications, Business or related major
  • Advanced written and verbal communication skills
  • Demonstrated qualitative analytical experience
  • Proven research experience
  • Demonstrated experience with social bookmarking, internet scanning and data tagging (ex. Diigo, Delicious)
  • Proven ability in Microsoft Word and PowerPoint
  • Proven research experience in a wide array of topics or with various methods
  • Demonstrated experience with independent research or work projects
  • Prior internship in Foresight, Research, Organizational Psychology, or related area
  • Experience employing foresight methods (e.g. horizon scanning, backcasting, scenarios, futures wheels, etc.)
  • Demonstrated experience with Microsoft Publisher, Adobe Design Suite, Photoshop
3

Workforce Planning Resume Examples & Samples

  • 3 years of experience in a professional work environment
  • Knowledge of key human capital principles
  • BA or BS degree in a related field; MA or MS degree in Business Administration, Organizational Development, Industrial or Organizational Psychology, Public Administration, or other related field a plus
4

Dir Workforce Planning Resume Examples & Samples

  • First-level university degree, advanced university degree in business preferred
  • Typically 12+ years in human resources, business planning, or finance with significant strategic experience, including senior management influence
  • Typically 3+ years of experience in workforce or business planning & analysis
  • Strong knowledge of planning & analysis process definition, analysis, design and implementation
  • Strong knowledge of current market practices and trends in workforce planning
  • Strong project management and prioritization skills
  • Strong leadership and staff development skills
  • Ability to build partnerships & influence across various functions (Finance, Corporate Strategy)
  • Strong communication skills – written, oral and presentation
  • Ability to manage complex processes concurrently
  • Strong consulting skills
5

Workforce Planning Transformation Program Manager Resume Examples & Samples

  • Project and Program Management
  • Lead program teams to develop, structure, and execute on their workforce/human capital plans
  • Set-up and launch new programs
  • Develop templates, processes and cadence for effective program management
  • Provide program reporting – status, issue resolution, risks – work with Project Managers/Workstream leaders to ensure status is constantly updated
  • Assist in developing program communication and executive material
  • Workforce Strategy
  • Deliver data driven insights to support actionable strategic workforce direction
  • Apply superior subject matter expertise, thought leadership, external drivers, business strategy and labor market conditions to create scenarios and predictive modeling to anticipate workforce needs and deficiencies
  • Financial Management/Budgeting
  • Work with PMO Lead to ensure that all requirements for program’s overall budget, invoicing and reporting are met and managed proactively
  • Knowledge Management
  • Drive the development and maintenance of standard processes for capturing and sharing knowledge for all projects
  • Track and monitor completion and updating of required knowledge management documents
  • Maintain and update the shared drive, grant access and permissions to the shared drive
  • Team Communication
  • Work with the PMO Lead to ensure periodic communications sent out to the team including monthly newsletters and program updates
  • Bachelors degree with quantitative orientation. MBA preferred
  • 8+ years of work experience including 2+ years in management consulting at a top tier firm or in a strategy/program analyst role
  • Highly motivated self starter with excellent organizational skills and passion for delivery high quality output in a fast paced environment
  • Demonstrated project and program management leadership experience
  • Demonstrated experience of working with globally distributed business and technology teams
  • Experienced in high-level business requirements capture and analysis to ensure effective execution
  • Familiarity with complex excel functions and other MS Office products
  • Excellent communication, presentation and people interaction skills
  • Ability to develop & maintain working relationships with a number of stakeholders and senior professionals
  • Ability to estimate work and deliver to realistic deadlines; also to recognize and resolve unrealistic deadlines in advance of expected delivery dates
6

Senior Program Manager Workforce Planning Resume Examples & Samples

  • Analysis of planning data quality, root cause analysis and development of solutions to remediate any shortcomings
  • Measure, monitor and report planning process quality
  • Measure, monitor and report planning trends and discrepancies compared to strategic workforce goals
  • Identify and communicate any need for interventions for keeping workforce demand within strategic boundaries
  • Manage stakeholder of workforce demand and develop effective, result-oriented communication channels with them
  • Program management: multi-year experience running complex and transversal projects including reporting for decision to senior management
  • Analytical skills: very logical and able to work with large semi-structured data of uneven quality from various sources (scientific education is a plus)
  • Collaborative approach / Proactive partnering with internal business partner while balancing client requests and necessity to adhere to certain central standards / guidelines
  • Build services for divisional and functional program to ease their work and not to add burden on their critical path
  • Communication skills: comfortable and experienced communicating to senior management and across functions within UBS / different type of audiences
  • UBS organizations: deep understanding of UBS organization. Connections with key stakeholders in particular Group Technology, Group Operations and Group Finance an advantage
  • Language skills: English (MUST), German (Nice to have)
  • Business case and Plan Review: Feasibility assessment and identification of Gaps / Roadblocks and delivery risk. Ability to deliver implementable solutions balancing short term risks and needs with mid-term strategy
  • Process improvement: capable of re-designing end-to-end cross-functional processes to get more effective and efficient (process excellence is a plus). Credibility and experience to challenge status-quo to continuously improve and to reduce / eliminate useless work
  • Tools: hand-on experience on MS excel and reporting solutions like Tableau; capable of and experienced in designing / building processes, rules and automation to raise quality of data (effectiveness) and to reduce double-keying and manual work (efficiency)
7

Program Manager Workforce Planning Resume Examples & Samples

  • Define and lead the implementation of a consistent global workforce planning process
  • Coordination and management of process dependencies and impact on related processes as infrastructure demand or real estate demand
  • Program management : multi-year experience running complex and transversal projects including reporting for decision to senior management
  • Analytical skills : very logical and able to work with large semi-structured data of uneven quality from various sources (scientific education is a plus)
  • Able to deliver under high time pressure
  • Collaborate approach/Proactive partnering with internal business partner while balancing client requests and necessity to adhere to certain central standards/guidelines. Build services for divisional and functional program to ease their work and not to add burden on their critical path
  • UBS organizations : deep understanding of UBS organization. Connections with key stakeholders in particular Group Technology, Group Operations and Group Finance an advantage
  • Business case and Plan Review: Feasibility assessment and identification of Gaps/Roadblocks and delivery risk. Ability to deliver implementable solutions balancing short term risks and needs with mid-term strategy
  • Process improvement: capable of re-designing end-to-end cross-functional processes to get more effective and efficient (process excellence is a plus). Credibility and experience to challenge status-quo to continuously improve and to reduce/eliminate useless work
  • Tools : hand-on experience on MS excel and reporting solutions like Tableau; capable of and experienced in designing/building processes, rules and automation to raise quality of data (effectiveness) and to reduce double-keying and manual work (efficiency)
8

Specialist, Workforce Planning Resume Examples & Samples

  • 1)Responsible for Scheduling and real time monitoring of Service Levels across multiple clients & sites. 2)Meeting Client Requirements and Metrics like Average speed of Answer, Service Levels. Analyze trends and patterns of staffing, call volume etc to improve servicing. 3)Tracking Activities for entire Portfolio. 4)Reporting out Service Levels, CCT, Unscheds. 5)Work with Operations, Stakeholders & Partner Sites to manage metrics
  • 1)Proficient in MS Office especially in MS Excel
  • 2)Excellent Verbal and written communication Skills in English language
  • 3)Ability to Multi task and meet tight timelines
  • 4)Open to flexible shift timings and weekly offs
  • 5)Strong Analytical and reasoning skills
  • 6)Minimum 18 months in Synchrony Financial and 12 months in the current process
  • 7)Not on active CAP
9

Head of Workforce Planning & Analytics Resume Examples & Samples

  • Degree in HR, Business or related discipline, Master of Business Administration or related
  • Programme and Project Management
  • Business Acumen/Business Performance Management
10

Manager, Forecasting & Workforce Planning Resume Examples & Samples

  • Workforce management modeling : force-to-load analysis, supply/demand modeling, optimization of workforce resources, performance analysis
  • Develop forecasting models to predict load
  • Understand key drivers for load variations
  • Build hiring and/or training plans based on load projections, skillset base analysis, potential gaps and other elements such as costs, business priorities, attrition, etc
  • Develop recommendations and implement new processes, systems or tool to support business needs, as required
  • Mathematical modeling, statistical analysis
  • Forecasting methods (time-series, regressions)
  • Problem-solving
  • Advanced Excel (pivot tables, charts, conditional formatting, Analysis toolpak, etc.)
  • Strong leadership skills with risk-management
  • Strong sense of initiative and ability to prioritize
  • Ability to adapt and work in a fast paced environment with good tolerance to ambiguity
  • Establish & maintain effective relationships with cross-functional product teams, colleagues and process teams, including virtual environment (i.e. conference calls, videoconference)
  • Understanding of business needs/input, customer focus
  • Autonomous and self-motivated
  • University graduate within relevant field
  • Knowledge of forecasting/scheduling models
  • Knowledge of forecasting software Eviews, Stata, SAS, Forecast Pro
  • Knowledge of operational research concepts
  • Field Services or Call centre operations expertise
  • 2 years of experience within similar management functions
  • Change management skills
11

Director, Workforce Planning & Analytics Resume Examples & Samples

  • Support strategic analyses of business needs and environmental trends in support of workforce strategy development and planning processes
  • Leverage change management and project management skills to effectively implement workforce management best practices to the enterprise
  • Analyze Workforce Plans and model trends to
  • Support better and faster decision making and development of Recruiting plans
  • Influence stakeholders to revise workforce plan forecasts, as required
  • Facilitate development and implementation of effective and efficient People Planning processes and models in tools such as MS Excel, Access and other web based tools such as Workday
  • Support HR leaders to provide actionable data analytics insight that will drive business decisions
  • Help define Visa’s Workforce Strategy, in key segments of populations/roles, by proactively researching emerging macro-economic labor trends and bringing analytical insight from diverse forecasts related to company financials, business metrics etc
  • Define, model and monitor workforce demographics, current and future workforce outlook on structure and mobility
  • Collaborate with functional leaders to monitor ongoing planned versus actual workforce metrics, interpret HR data and support the development of action plans to achieve their workforce plans
  • Build and maintain credibility throughout HR as a trusted partner and team player. Sustain control and ownership of appropriate areas and uphold high standards for quality of work product
  • Drive process improvement and process simplification wherever possible
  • Master’s degree in Business disciplines such as Finance, Strategy, Economics, Marketing etc
  • Approximately 8 to 10 years of business, consulting or HR role(s) where focus has been on business planning, analytics, or organizational change, especially Workforce related
  • Strategic thinker who can see the big picture, balance short and long term objectives. Most importantly, one who can interpret Business Strategy and Multi Year Financial Plans to help identify action plans for their successful implementation
  • Logical thinker with analytical problem solving abilities and a bias toward data driven decisions
  • Demonstrated ability to synthesize quantitative data into easy to understand and actionable recommendations through a consulting mind set
  • Ability to implement new initiatives and drive change management by developing strong cross-functional partnerships in a fast paced, changing global organization
  • Clear, articulate and persuasive communicator with presence and confidence
  • Advanced knowledge of Microsoft Office products (especially Excel) and PowerPoint. Requires ability to assimilate disparate Excel data into centralized models, provide relevant cuts and model implications based on input variables and assumptions
  • Highly preferred: Strong Consulting experience in Business Management fields, Transformation or in Strategy groups
  • Ability to connect internal and external workforce information, especially to quickly research best practices and relevant global labor market data
  • People management experience, with ability to motivate and direct a team to success
  • Knowledge of statistics and related software packages, especially as it relates to identifying workforce drivers of key business metrics
  • Knowledge of HRIS systems. Experience with Workday is a plus
12

Workforce Planning Senior Specialist Resume Examples & Samples

  • Conduct in-depth analysis and coordinate multiple site off-phone and OT/VTO requirements with site management/OPAM across multiple clients
  • Compile and deliver key business reports to SVP, Sr. OPAM & OPAM’s (Over/Under, monthly scorecards etc.)
  • Workforce Planning Operations SME for Verint or other tool support for features and functionality queries from site managers, peers and other key stakeholders
  • Provide WPO training on tools and technology to Specialists, document and share best practices
  • Open tickets with TOC/IT and coordinate and assist real time DRP execution
  • Perform additional duties supporting Forecast/Capacity planning, IT, Telecom, Verint admin or other function within Synchrony Financial
  • Own the publication of weekly IDP’s, populate weekly over/under reports and other dashboard reporting
  • Submit new or enhanced call routing/treatment with OPAM approval
  • Minimum 1 year previous experience working in a Customer Service or Collections environment
  • Minimum 1 year experience working with Workforce Planning Operations
  • Minimum 1 year advanced level experience using Avaya and Verint
  • Working knowledge of Microsoft Excel, PowerPoint, Office applications
  • Ability to work a flexible schedule
  • Associates/Bachelor’s Degree or Equivalent Experience
  • Demonstrated Workforce Planning Operations proficiency in supporting two or more portfolio’s within WPO across multiple locations
  • Demonstrated proficiency as subject matter expert for site and WPO team in Verint and schedule efficiency analysis
  • Self-motivated and detail oriented individual with ability to positively and proactively interact with WPO team and internal customers
  • Strong ability to work independently, while possessing excellent communication and interpersonal skills
  • Initiative to creatively address problems and issues without management intervention
  • Demonstrated organization and time management skills
  • Handle sensitive information in a confidential manner
  • Demonstrated ability to handle multiple initiatives and achieve performance goals in a high volume environment
  • Maintain positive, professional and respectful working relationships with all employees
13

Workforce Planning Co-ordinator Resume Examples & Samples

  • Extensive experience in MS office skills required
  • Working knowledge of change management is preferred however not essential
  • Knowledge of a matrix management structure; also known as mirroring a consultancy structure is also preferred
  • Excellent communication skills is imperative
  • Presentation skills is desired
  • Experience required whereby complex information can be simplified to present in a format which senior stakeholders are able to understand
  • Building and maintaining successful relationships with customers and stakeholders is essential
  • Ability to show exceptional organisational skills with great attention to detail
  • Evidence to be able to use initiative and proactive ways of working
14

Mgr-workforce Planning & Process Improvement Resume Examples & Samples

  • Bachelors degree required in specialized field such as Supply Chain/Logistics, Finance, Data Analytics, Industrial Engineering, Business, or Management
  • 5-7 years management experience in a manufacturing or distribution environment with 3-4 years experience in production and resource planning
  • Lean/Six Sigma and/or Project Management (PMP, CPM) certification
  • Strong communication skills with the ability to gain consensus and influence change
  • Adept at building and leveraging relationships across functional and personnel levels
  • Excellent PC skills and proficiency with Microsoft applications
  • Experience in a Retail, Pharma, or a CPG multi-national company, particularly within logistics, operations, or finance
  • Demonstrated process improvement results of a fiscal, lead time, or business process nature
  • Experience with Manhattan Associates suite of WMS applications and Labor Management products, or comparable vendor
15

Workforce Planning & Occupancy Analyst Resume Examples & Samples

  • Research occupancy capacity and conditions at Coca-Cola commercial office locations globally to develop a baseline inventory and status
  • Develop and produce occupancy data and analyses and reports reflecting options to support desired capacity
  • Implement proper technology in order to maintain “book of record”/tracking database for workforce planning and occupancy status globally
  • Resolve data discrepancies and problem solve specific situations
  • Proactively collaborate with leaders across the Global WP Strategy and Operations team, Executive Assistants within large business units (CCNA, CCR, BIG etc.), facility managers in countries and more through routines in order to maintain accurate data and a true understanding of each situation
  • Ability and desire to drive solutions, problem solve and to work and lead in a fast paced/dynamic organization
  • Embraces new technology easily and enjoys learning it
  • Deep analytic skill and ability to see patterns and insights
  • Ability to understand multi-faceted client requirements – physical and business requirements
  • Effective at gaining trust and confidence with stakeholders, understanding and addressing priorities
  • Impeccable attention to detail and follow-up
  • High focus on quality
  • Understanding of various toolsets in the Integrated Workplace Management System platforms
16

Senior Manager Workforce Planning Resume Examples & Samples

  • You will oversee planning, load balancing, recruiting forecasts, performance analysis and key department initiatives. He/she will play an active leadership role on the WFM application upgrade project. Ensuring a successful migration and implementation of new capabilities
  • You will liaise with Finance, Operations, Business Partners and HR to increase accuracy of FTE and seating requirements for the CCC
  • With the assistance of Director Workforce Optimization, Analytics & Customer Experience, you will take a proactive lead to identify and recommend opportunities to improve operational efficiency and effectiveness
  • Manages CCC workforce operations by
  • Identify and communicate trends, risks and opportunities that impact the operational and/or financial plan Identify opportunities and action plans to maximize productivity and mitigate risk, while protecting the employee and customer experience
  • Producing and using customer & performance data / intelligence to present and gain commitment on change initiatives that will elevate customer experience and sales results. Source of data / intelligence will come from multiple sources and applications (i.e. Speech Analytics)
  • Work collaboratively with the Workforce Optimization team and the business lines to support the delivery of the plan
  • Oversee production of 1000+ reports annually and provides business requirements to partners to evolve MIS; this will result in automated reporting and score card development, as well as ensure timely dissemination of critical business intelligence
  • Effectively leverages resources to monitor call-type patterns and isolate developing trends, identifying opportunities for procedural changes within WFM as well as cross-functionally with other departments, to increase productivity
  • Project management/Strategic support for change initiatives
  • Monitors changes implemented by Senior management to assist in evaluating the impact of change. Make recommendations for change/improvement where appropriate
  • Liaises with other departments on projects as assigned and/or workflow processes that exist between groups, to ensure WFO Coordination is represented and to maintain procedural flow that functions homogeneously for all groups
  • 5+ years in a contact centre industry with extensive experience working with workforce management tools, databases and performing analysis
  • Demonstrated strong leadership capability, including the ability to manage remote teams
  • Exposure to strategic planning and the ability to develop forward thinking plans to improve performance
  • Proven track record of organizational change management solutions
  • Project execution – ability to manage people and time lines
17

Analyst, Workforce Planning Resume Examples & Samples

  • Provide day to day operational support to the Manager, Workforce Planning, to enable the Manager to focus providing workforce planning insight and solutions to the business
  • Responsible for configuration and data integrity of the workforce planning tool
  • Work directly with the project manager/s on small to medium sized projects or on larger-scale organisational-wide programs under the guidance or direction of more senior project management professionals in an operational support and analysis capability
  • Run workforce planning scenarios leveraging the tools and data available on behalf of the business to ensure that resources are being optimised and that we have the right resources in the right place at the right time
  • Engage with stakeholders and customers from across Personal Bank to understand business needs, and respond accordingly
  • Working with Manager, Workforce Planning to inform and delivering on the workforce planning roadmap for Personal Bank
  • Manage the collation of customer feedback to inform the Workforce Planning roadmap and priorities
  • Compile and generate workforce planning reporting and insight for the business
  • A tertiary qualification in a related discipline – Business, Statistics, Maths, etc
  • Previous experience in a similar diverse Analyst position
  • Ability to analyse data and trends and provide recommendations to decision makers
  • Highly developed problem solving and analysis skills
18

Workforce Planning Forecast Resume Examples & Samples

  • 0-3 years of Workforce experience
  • Strong organization and communication skills
  • Experience building and managing business relationships and strong collaboration skills
  • Knowledge of call center operations
  • Knowledge of back office operations
19

Manager, Workforce Planning & Analytics Resume Examples & Samples

  • Manages the relationship with business partners and provide meaningful analytics to help them make data based decisions and presentations. Collaborate with key business partners, including HR Business Partners and business line leaders, to identify metrics trends to optimize the workforce and embed workforce planning and analytics into the planning process. Also provide effective analytical solutions for business operations
  • Work on business analytic requests to synthesize data, and develop recommendations in a clear and concise manner. Conduct complex analysis and predictive analysis work
  • Manage the implementation of initiatives within the integrated talent management framework to meet projected workforce needs and strategies. Ensure that key areas of opportunity are identified and appropriate analysis is selected to solve defined problem
  • Oversee analysis and workforce modeling to execute on Human Capital strategies. Search for trends, patterns and issues in data and evaluates current practices and methods for reporting and analyzing data. Develop data-driven conclusions and presents facts and recommendations on improvement opportunities to leaders, including senior management
  • Ensure project execution by identifying key issues and selecting appropriate analysis to solve defined problems. Develops overall project plan for the identified initiative, ensuring stakeholder agreement on overall objective, key deliverables and timetable for completion. Executes and delivers on approved initiative, measuring progress and reporting status to stakeholders
  • 5+ years of data analytics experience
  • Demonstrated financial acumen and data analysis capability, experienced in developing data-driven conclusions and recommendations
  • Ability to appropriately influence decision makers
  • Ability to conduct human capital analysis including marketplace trends and workforce demographics
  • Demonstrated capability in developing project plans and driving initiatives to successful conclusions
  • Degree focus in Mathematic, Statistics, Finance, Economics, or other relevant field
  • Strong Excel skills (i.e. queries, pivot tables, advanced equations)
20

Workforce Planning Forecast Resume Examples & Samples

  • Forecast inbound and transactional volumes
  • Perform regular analysis of historical business data, such as volume, transactions, service metrics, and key drivers of workload and assess staffing impacts
  • Develop and maintain short and long term forecast models
  • Bachelor's Degree in a related field or equivalent relevant work experience
  • Advanced Excel skills or statistical analysis applications
  • EWFM/Aspect experience or similar Workforce Platform
21

Workforce Planning Internship Resume Examples & Samples

  • Demonstrated bilingual skills – Mandarin/English
  • Demonstrated strong written and verbal communication skills in Chinese and English
  • Must possess the appropriate authorization to work in the People’s Republic of China (PRC), currently studying in the USA on a visa
  • Candidates who successfully complete this internship at the Walt Disney World Resort in Florida should be open to a potential future job opportunity with the Shanghai Disneyland Resort located in Shanghai, China
  • Demonstrated computer proficiency within a Windows environment, and with Microsoft Office applications, with the willingness to learn new software applications
  • Demonstrated problem solving as well as continuous process improvement skills
  • Prioritizes and multi-tasks while maintaining accuracy, efficiency, and attention to detail
  • Must be comfortable working in an office environment
  • Proven experience and strong understanding of SQL, SAS or SPSS
  • Proven experience working with spreadsheets and large databases
  • Proven experience with Business Intelligence applications (ex: Tableau)
  • Willingness to learn new software programs
  • Majoring in Human Resources or Information Systems
22

Lead, Workforce Planning Forecasting Resume Examples & Samples

  • Ensure the effective management of contact centre scheduling and long term forecasting
  • Introducing process improvements
  • To be responsible for the management and control of work flows and processes within the function
  • To lead staff to achieve optimal performance whilst ensuring training and development requirements are met
  • To ensure procedural and legislative requirements are being adhered to on a daily basis
  • To conform with all internal operating policies and procedures relevant to the position
  • Coaching, monitoring, mentoring of the enablement team to increase the capability in workforce planning
  • Pro-active involvement through technical input and risk assessment in Change management (operational & strategic) for all systems utilised within the IDS environment
  • Manage the end to end Resource Planning process inclusive of forecasting, scheduling, and rostering in order to ensure that the IDS business is utilising its people to optimal levels. This also included elements of reporting
  • Leadership and management of the contact center's scheduling and forecasting teams to ensure that center's are running to industry leading quantitative and qualitative benchmarks
  • Key to the role is the aspect of staff management and mentoring
  • Significant experience in contact center management with a proven track record in workforce management and a passion for achieving results
  • Comprehensive understanding of process management/re- engineering, strategy development and implementation, change and risk management
  • In-depth understanding of Call Centre Operations and systems
23

Associate Analyst, Workforce Planning Resume Examples & Samples

  • Perform workforce analysis and provide recommendations to senior management on frontline labor strategy that balance guest, staff and financial needs
  • Collect transaction data at operations’ locations for labor requirements analysis
  • Maintain and enhance the labor planning model and processes to facilitate decisions on short and long term labor requirements for Hong Kong Disneyland frontline operations
  • Partner with frontline operations teams to develop creative solutions to meet operating labor requirements
  • Ensure accurate and timely delivery of workload data to the scheduling team for the production of schedules for frontline staff
  • Prepare periodic and ad hoc workforce utilization reports and labor hours analysis
  • Relevant experience in planning and analysis preferred
  • Proficiency in Microsoft Excel, Access and PowerPoint
  • Strong data analytical skills
  • Fluent in both written and spoken English and Cantonese
  • Fresh graduates will be considered
  • Bachelor degree holder in Business Administration, Operations Management, Industrial Engineering or any related disciplines
24

Analyst, Workforce Planning & Analytics Resume Examples & Samples

  • 3 to 5 years with the combination of HR, Consumer, and Marketing Analytics experiences. The CHRP designation is an asset
  • Strong program development and implementation skills with advanced conceptual abilities
  • Well developed relationship management skills to effectively manage relationships across many levels of the organization and across multiple Lines of Business
  • Ability to impact and influence with excellent interpersonal and communication skills
  • Effectively able to manage change in a fast paced environment
  • Strong analytical skills; can translate data and information into a meaningful story
  • Well developed prioritization, time management and multi-tasking skills
  • High degree of integrity in dealing with sensitive information
  • Ability to resolve a magnitude of diverse, complex and ambiguous issues
  • Ability to maintain sound knowledge of HR trends and best practices
  • Broad knowledge of HR practices, policies and related legislation
  • Advanced Knowledge of Excel, Access, Statistics, Business Intelligence
25

Workforce Planning & Analytics SME Resume Examples & Samples

  • Develop and deploy HR strategy, plans, and policies for Ericsson
  • Develop strategy, directives, processes and tools for respective functional areas within HR
  • Provide global functional expertise and develop functional competence and efficiency
  • Several years of experience from working in a management consulting position
  • Basic knowledge of HR Processes & Disciplines
  • Program and Project Management
  • Breadth and depth of expertise in Workforce Planning is preferred
  • Facilitation and Presentation Skills
26

Workforce Planning Analyst Project Hire Resume Examples & Samples

  • This is a project assignment, with no guarantee of permanent placement. The project work is expected to last for approximately 6-9 months, and is dependent on the needs of the business.*
  • Working Knowledge of Tableau, Cognos, and SQL
  • Expertise in Excel & Access, including advanced features
  • Previous HRIS systems integration experience preferred
  • Possess strong creative, analytical, and problem solving skills
  • Demonstrated success taking ownership and accountability of processes
  • Ability to connect business strategy and outcomes to technology and reporting
  • Proven ability to manage competing priorities
  • Demonstrated ability and commitment to client needs
  • Work well in a team and independently
  • 1 - 3 years of experience in supporting end user analysts in developing data acquisition processes and automation
  • Strong knowledge of Microsoft Access, Excel, & SQL Server Management Console
  • 3 years experience working with data collection, integration, and reporting landscapes
  • Bachelor's degree in Computer Information Systems and/or related field
27

Workforce Planning & Competency Specialist Resume Examples & Samples

  • Conduct job analyses, focus groups, data analyses, and related activities consistent with industry/professional best practices and relevant legal and technical requirements (such as the Uniform Guidelines on Employee Selection Procedures and the Principles for the Validation and Use of Personnel Selection Procedures)
  • Support implementation and maintenance of an IC-wide Competency Library for use throughout the human capital lifecycle (e.g., recruitment, selection, development)
  • Support implementation, reporting, data analysis, communications, stakeholder engagement, and change management activities for the development and implementation of an online competency and capability assessment application
  • Design and develop supporting materials for various workforce planning and competency programs, including workforce analytics, performance management, leadership development, training, career development, and succession management
  • Support IC-wide and organization-specific performance management efforts, including analyzing robust data sets, preparing reports and briefings for various IC elements and senior leaders, developing and maintaining web content, identifying best practices, and creating and maintaining related resources
  • Experience in the Intelligence Community
  • Experience in personnel assessments, competencies, and/or performance management
  • Strong Consulting Skills
  • Solution Oriented
  • A degree in Organization Development, IO Psychology, or a related field
  • Top Secret/SCI Clearance with a CI Polygraph
  • Advanced Degree in Industrial and Organizational Psychology
  • Project Management Professional Certification
28

Workforce Planning & Development Manager for IT Resume Examples & Samples

  • Minimum of 5 years experience designing, developing, implementing workforce planning/development programs
  • Workforce Planning & Design
  • Workforce Development
  • Talent Management
29

Workforce Planning & Operations Manager Resume Examples & Samples

  • Manages day to day operations including: monitor call center performance metrics to ensure client service guarantees are met, ensuring clinical aspects of the clinical call center are accurate, and necessary guidelines are being followed
  • Responsible for capacity planning for new business growth including staffing, technology and facility requirements
  • Develop and manage workforce models that identify staffing needs required to meet service commitments to clients
  • Review, create, and / or maintain workflows to ensure they are up - to - date and operationally efficient
  • Develops and maintains a quality call monitoring and training program for excellent overall clinical call center performance
  • Provide guidance, expertise, and / or assistance to business partners (e.g. clinical product and development, clinical operations, information technology) to ensure programs and strategies are implemented and maintained effectively
  • Collaborate with Clinical Managers on the ongoing monitoring of team activity and own the resolution of implementation deficiencies as they are identified
  • Work with Pharmacy Leadership to adapt plans and priorities to address business and operational challenges
  • Other duties as assigned by Director, Pharmacy Services - Clinical Call Center
  • High School Diploma or GED equivalent
  • 2+ years of experience within an operations management role
  • 2+ years of Workforce Planning experience with scheduling and forecasting in a member centric contact center environment
  • Prior experience building or directing the build, of analytic models or programs used to monitor and manage operational processes
  • Prior experience leading projects and / or meetings comprised of stakeholders with varied backgrounds and levels of experience, including senior level management
  • Proficiency with Microsoft Word, Outlook and Power Point
  • Advanced Microsoft Excel skills
  • Bachelor’s degree in Business Operations or MBA
  • Experience in an operations management role within a Pharmacy or Clinical setting
  • Prior PBM experience
  • Prior experience managing client and / or regulatory required reporting processes
  • Experience utilizing workforce management software
  • Exposure, or experience with, LEAN six sigma management practices
30

Manager, Workforce Planning Resume Examples & Samples

  • Manage the analysis of incoming call volumes and data and implement strategies to improve customer service and reduce operating costs
  • Manages ongoing analysis of call volume forecasting, projections and staffing and related strategic planning for unusual events and call volume peaks
  • Responsible for the management of the Service Level Administrator, and Scheduler/Forecaster making recommendations for changes to the call routing structure
  • Provide leadership and development opportunities for Workforce Management staff to include ACD Administrator, Scheduler/Forecaster and Analysts
  • Designs, develops and distributes management reports such as service level, and reason code
  • 5-7 years large, inbound call center operations experience using state of the art workforce management systems
  • Bachelor's Degree or equivalent experience
  • Thorough knowledge of
31

Team Leader, Workforce Planning H/F Resume Examples & Samples

  • At least 2 years direct planning experience preferably covering all aspects of the planning cycle
  • Proven leadership experience of planning functions in a large, multi-site/multi-media call centre environment
  • Highly developed analytical and problem solving skills
  • Good understanding of call centre management principles and call delivery principles
  • Proven experience of coaching and building knowledge around call centre management principles
  • Experience presenting plans to stakeholders such as operations leaders and discussing drivers of net FTE
  • Excellent PC skills, including advanced knowledge of Microsoft Excel, PowerPoint & Word
  • Highly numerate with demonstrated strength in accuracy and attention to detail in an environment requiring high output and speed
  • Knowledge and experience with Intelligent Network and ACD systems and reporting
  • Advanced knowledge and experience using an industry leading workforce management solution, (Aspect WFM preferred)
  • Ability to work under pressure; able to manage multiple tasks and changing demands with minimum supervision
  • Good written and verbal communication skills
  • Ability to manage a team to successfully achieve operational goals
  • Ability to work flexible hours an asset
  • Problem Solving & Decision Making
  • To create an environment within team where members are able to develop their skills and knowledge
  • Leverage relationship with Directors and Heads of call centre to ensure team leaders are bought into the process and understand why difficult decisions are made
  • Analyse complex data structures to ensure volumes and FTE are planned for and accurately forecast the future
  • Deal with escalated schedule and real time decisions on a daily basis, where team members cannot resolve
  • Ensure team leaders are managing schedule adherence, absenteeism and non-productive time accordingly and highlight when trends / issues arise
32

Workforce Planning & Performance Manager Resume Examples & Samples

  • Lead workforce planning for GSS in all programs
  • Support portfolio management and operational leadership in GSS
  • With key stakeholders, lead strategic planning for GSS workforce prioritization, risk management, change management, conflict resolution & process improvement, budget according partnership agreements
  • Knowledge on programs, tactical planning expert for portfolio
  • Plan workforce needs and allocation with SS Heads and Mission Leads and other GSS staff with workload oversight responsibility and be the GSS point-of-contact for resource/capacity estimation
  • Collaborate with Mission Leads to discuss resource requirements and staff development plans which impact the practice workforce planning. Report progress on practice clinical program planning to GSS Leadership Team (GSSLT)
  • Subject matter expert for project management software (e.g. EPPM), supporting successful entry and management of GSS project codes
  • Develop and refine mechanisms (processes, algorithms, tools, etc.) to produce accurate FTE projections for all project-related and non-project-related activities across GSS
  • Provides information of workforce assignments to SS Heads
  • Collaborates with SS Heads and Mission Leads, Statistical Vendor Management and Strategy Lead and GSS staff on strategic review of clinical programs and product lifecycle-related PVU programs
  • Collaborates with Statistical Vendor Management and Strategy Lead, FSPs Vendors or CROs on workforce assignments
  • Liaise closely with colleagues across GSS (GSSLT, SS Mission Leads, individual staff) to establish (and/or refine) adequate assumptions for capacity estimation and to devise reasonable algorithmic approaches for predicting resource capacity for GSS tasks
  • Performs tactical planning with the SS Heads and Mission Leads or other GSS staff based on strategic value, prioritization, cost, complexity and workforce
  • May serve as GSS representative on the SOP Review and Process Improvement Teams especially for processes which impact GSS workforce planning algorithms
  • Regularly monitors programs progress versus objectives in partnership agreements and proactively updates SS Heads, SS Mission Leads and Statistical Vendor Management and Strategy Lead
  • Develops risk and critical path analysis plans; presents findings and a detailed action plan to GSSLT
  • Reviews / analyzes historical trends and future forecast to develop plan for and justify workforce needs – employees and other resources
  • Assists the GSSLT with talent development, coaching and mentoring of program management skills
  • Develops a good collaboration with other Patient Value Practices (PVPs), Patient Value Functions (PVFs) and Patient Value Operations (PVOs)
  • Monitor day to day activity and identify instances of underutilization and work with SS Mission Leads to solve the issue
  • Leverage various external benchmarking data sources and analytics to identify and validate optimal resourcing
  • Conceive of, develop and maintain creative summary reports that provide useful business information about GSS operations. These include summary reports to show Utilization, Resource forecasts, workload distribution and other reports driven by operational needs
  • Liaise with appropriate groups (GSSLT, OE, etc.) to define, optimize and generate metrics, metrics reports and scorecards to assess operational performance, including operational delivery, productivity, financial and quality performance that help drive the GSS business
  • Such other responsibilities and projects that the Company may assign
  • 7+ (with Master’s degree) to 10+ (with Bachelor’s degree) years within the Biotechnology and/or Pharmaceutical Industry
  • 3+ years’ experience in a multicultural and global environment and analysis of benchmarking data sources and operational performance
  • Extensive portfolio and program management level skills and experience
  • Demonstrates clear and articulate verbal, written and presentation skills with good command of the English language and to provide leadership and mentoring of people
  • Proficient experience in visualization tools for strategic workforce planning and metrics reporting
  • Can manage change, risks, issues and uncertainty
  • Ability to work independently, to solve complex problems, and oversee multiple projects in a supervisory capacity within a matrix environment
  • Ability to take a proactive and creative approach to problem-solving and to make continuous process improvement recommendations
  • Technical ability to interplay between EPPM and other tools/systems
  • Expert level of analytical ability, exhibiting characteristics that are structured and methodical to ensure that sound decisions are made
  • Expert ability to strategically define and technically develop complex metrics for GSS internal work products as well as deliverables from CROs
  • Expert ability to strategically define and technically measure GSS Key Performance Indicators (KPIs) against various external benchmarking data sources
  • Extensive experience utilizing Clinical Trial Management System (CTMS) environment tools to measure data against various external benchmarking data sources
  • Ability to proactively identify strategic, tactical and operational workforce needs and to plan those resources based on workforce level of productivity
  • Leadership, listening, mentoring, facilitation, conflict resolution, presentation and negotiation skills
  • Ability to build effective team relationships with colleagues at all levels and locations in the matrix organization
  • Ability to build trust and credibility with both employees and managers
  • Ability to work in a global, matrix type environment. Will include all shared UCB competencies, but particularly focus on
33

Analyst, Workforce Planning Resume Examples & Samples

  • Perform workforce analysis and provide recommendations to senior management on frontline labor strategy that balances Guest, staff and financial needs
  • Prepare frontline operations headcount, labor hours and labor cost budget and analysis for financial planning, periodic financial closing and forecast
  • Deliver accurate and timely workload data for staff roster production
  • Maintain and enhance the labor planning model and processes to facilitate decisions on short and long term labor requirement for frontline operations
  • Partner with frontline operations teams to develop creative solutions for meeting operating labor requirements
  • Work with HR to facilitate timely hiring needs
  • Monitor operating labor spending against budget and forecast
  • Bachelor degree on a subject with strong analytical / quantitative emphasis. Majors in Business Management, Business Administration, Operations Management and Industrial Engineering are preferred
  • Expertise on workforce planning, scheduling and finance is required with 2 to 3 years of work experience in resources planning and analysis
  • Knowledgeable in the Employment Ordinance and the discipline of human resources
  • Proficient in Microsoft Office, in particular Excel and PowerPoint
  • Knowledge of SAP or related financial systems is preferred
  • Ability work effectively with diverse groups of people
  • Fluent in both English and Chinese
  • Candidates from relevant education background but with lesser experience would be considered for the position of Associate Analyst, Workforce Planning
34

Store Workforce Planning Manager Resume Examples & Samples

  • Achieve or exceed planned sales and profits through effective workforce scheduling
  • Educate stores management on utilizing DayforceHCM to determine staffing requirements for optimal guest experience through attainment
  • Train Store Managers and District Managers on the use of workforce planning technologies, roles and responsibilities. Specifically, provide training on Dayforce Workforce Scheduling, Task Manager, Mobile Apps, Retail Next and other applicable, related technologies
  • Partner with IT and stores in testing new upgrades and applications to best leverage technologies such as DayforceHCM Workforce Scheduling and Retail Next
  • Introduce, test, document, and train stores on DayforceHCM upgrades or new technologies through Webinars or WebX’s
  • Provide daily/weekly/monthly operations reports at company-wide, district and store levels detailing KPIs and cost compared store goals and to financial plans
  • Input and track hours added to for special projects for stores through DayforceHCM Task Manager
  • Input, daily, weekly, and monthly tasks into DayforceHCM
  • Verify reports from the DayforceHCM, Retail Next, and Indyme applications for accuracy between comp and non-comp as needed
  • Provide input to prepare yearly budgets for store payroll
  • Define labor goals and objectives for stores and monitor performance
  • Analyze data for trends in task hours needed for completion of tasks due to changes in processes and verify existing labor targets for accuracy of timing
  • Work with team to forecast values for DayforceHCM in regard to new stores, planned receipts and special circumstances
  • Work with stores division on store weekly communications and special projects
  • Track, organize, and communicate monthly workload calendar with District Managers and stores
  • Must be at work on a regular and predictable basis or as scheduled
35

Workforce Planning / Analysis Specialist Resume Examples & Samples

  • Developing workforce staffing projections using various methods including historical trends, statistical analysis, and other predictive techniques
  • Preparing and maintaining workbooks for data gathering and analysis of division-level input
  • Evaluating related business information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, and abstracting up from low-level information to a general understanding
  • Analyzing and creating visual presentations of the gathered data through heavy use of Excel, ORACLE queries, Business Intelligence tools like Cognos and Tableau
  • Identifying trends and drivers to support financial decision making and provide guidance to recruiting, HR business partners, and training
  • Communicating findings to technical and non-technical audiences. with visual narratives and story-telling
  • Academic excellence with quantitative interest/competence
  • Passion, energy, and enthusiasm in learning and applying through creative problem-solving
  • High level of curiosity and a mindset of continuous improvement as a resourceful self-starter
  • Team player with demonstrated flexibility to work across geographic locations
36

Workforce Planning & Analytics Analyst Resume Examples & Samples

  • Formulate forecasts of future human capital supply and demand for business consideration , drive monthly, quarterly & annual tactical hiring and headcount forecasting
  • Drive successful scenario planning and futuring discussions and bring insights from data analysis that leads to game changing talent decisions
  • In-depth analysis of the current state workforce and appropriate segmentation of talent for rental operations, supply chain and HQ functions and other growth areas of the business
  • Partner with HR and the business to develop action plans to overcome talent gaps. This includes: scenario plan, model, conduct environmental scan, perform gap analysis, and identify mitigation strategies
  • Performs complex analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of service offering changes, customer workflow and process changes, operations drivers, and customer routing changes; including financial implications
  • Drives innovative impact with a customer driven mindset that leads to operational excellence; continuously assess and redesign processes that are repeatable, sustainable, and scalable to ensure customer requirements are met; accountable for development, maintenance and continuous improvement of all workforce processes; implements and embeds lean principles and tools
  • Respond to various requests for information and data analysis
  • Bachelor’s Degree in Human Resources, Business Administration, Strategic Planning, Operations Research, Information Systems, Statistics, Industrial/Organizational Psychology, or equivalent. Master’s degree may substitute for 2 years of related experience
  • 3-5 years of experience in the workforce planning space
  • 2 years of experience working with financial models or HR models
  • 1 year experience in car rental/hospitality /retail/call center
  • Strong ability to quantitatively and qualitatively analyze data and feedback with sound business acumen, including familiarity with financial reporting and measurements
  • Strong modeling skills; proficiency with the Microsoft Office suite including intermediate to advance excel skills required
  • Excellent communication skills both written and oral
  • Ability to work in a fluid and fast paced environment
  • Experience with JDA/Red Prairie, Workday and ADP software/services a plus
37

Manager, Workforce Planning & Analytics Resume Examples & Samples

  • Bachelor’s Degree in Business, Finance, Economics, Engineering, Computer Science, Mathematics, or related field required and 8 years of relevant experience. Master’s Degree preferred
  • Span of control is at department level or above
  • Eight (8) years’ experience required in business consulting, financial analysis/planning, predictive modeling/forecasting, engineering, project management, or operational analysis
  • Proven experience in leading an analytics team having exposure in building corporate level architecture
  • Hands on experience with Data Warehouses, Business Intelligence, and Analytics Systems design & development
  • Significant experience in data modeling using relational databases
  • Software skills, including use of Microsoft Office software and web-based applications
  • Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals
  • Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs
  • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions
  • Knowledge of concepts, practices and procedures related to internal and external factors influencing Human Resources and proactively translating the strategic needs into specific strategies and requirements
38

IT Workforce Planning Senior Associate Resume Examples & Samples

  • Provide analysis and identification of information technology, acquisition, and management skills needed by IT personnel to fulfill current positions. This includes the identification of deficiencies as well as recommendations on training and educational programs
  • Responsible for development and maintenance of strategies to recruit, hire, and train the IT cadre
  • Responsible for identification of IT and Acquisition workforce trends
  • Responsible for tracking and evaluation of project manager qualifications and providing recommendations on career/professional development
  • Development of succession planning of the OIT workforce based on changes in technology as well as attrition
  • PMP required
  • Ability to obtain and maintain firm independence and abide by firm ethics requirements
39

Workforce Planning & Certifications Specialist Resume Examples & Samples

  • Assist with the job development and organisational structuring methodology and successfully transfer the job design and organisation structuring method into the business
  • Engage with stakeholders to understand organisation requirements and ensure best practice job structures and content
  • Co-ordinate the database of certifications and competencies in line with the Dimension Data Job Framework
  • Use their consulting and engagement skills to work with the relevant line managers and subject matter experts to develop the required job collateral
  • Plan and execute capability and certification compliance audits across the business/regions
  • Ensure knowledge is managed via an effective database management system and method
  • Own and successfully execute relevant assigned projects
  • Co-ordinate and own the employee mapping process and method
  • Qualification in Human Resources preferably with organisation design specialisation
  • At least 8 years consulting experience in a generalist HR role within a global organisation
  • Knowledge and understanding of IT industry environment, job framework architecture best-practices, capability design / assessment and business needs
  • Good project and change management experience
  • Organisational development work experience
  • Experience in partnering with the business who operates in the technology environment
  • A good business and commercial orientation
  • Interpersonal skills with the ability to develop and maintain strong stakeholder relationships
  • Excellent communication skills (verbal and written) with the ability to present information clearly and succinctly
  • Excellent analytical skills with good attention to detail
  • The ability to recognise opportunities for enhancement and continuous improvement
40

Workforce Planning, Short Term Resume Examples & Samples

  • Own responsibility of meeting target SVL
  • Build and develop workforce capacity model
  • Participate to the segmentation forecast approach
  • Modeling large amount of data to increase team productivity and anticipated initiative impact
  • SVL risk mitigation tactics
41

Workforce Planning / Bench Analysis Resume Examples & Samples

  • Compile and analyze data on bench, skills, location of workforce, and pipeline and open demand in support of Area hiring and training requests
  • Coordinate and validate hiring needs across the Area
  • Coordinate training needs across Regions/Area, develop and manage training schedule / approval from RE/AMUL
  • Assist with training attendance management, adjust training plan based on fluctuations in attendance, chargeability, and area schedule
  • Compile and analyze impact of training to Area revenue and chargeability
  • Partner with NA TC Leader, RCL, Talent Acquisition, and L&D
  • Partner with GDN Champion on GCP workforce and rotation
  • Manage the ASR workforce
  • Recruitment to Plan
  • Training on Plan
  • NA Certification Goals
  • NA Chargeability
  • Demonstrate success working in a dynamic, frequently changing and geographically dispersed environment as well as willingness to support business need
  • Able to stay abreast of new developments in Microsoft technologies. Previous knowledge of MS technologies highly desirable
  • Goal oriented and has a sense of urgency to get things done
  • Willing to seek responsibility and take ownership of tasks
  • Organized with the ability to multi-task and meet deadlines - possess high-level organizational skills and strong ability to multi-task and prioritize in a fast-paced, high volume environment
  • Independent, persistent and decisive
  • Able to work well under pressure and deadlines
  • Able to communicate and write well
  • Possess sound working knowledge of MS office products: Excel, Word, Outlook, PowerPoint, SharePoint, etc
  • Knowledgeable in workforce planning, training, recruiting, and analytics is advantageous
  • Established consulting expertise with 5+ years’ experience
  • 1+ years services consulting leadership experience
  • Established leadership and management experience through leading teams of developers/engineers and/or Operations functions
42

Workforce Planning & Analysis Analyst Resume Examples & Samples

  • Accurate exception time entry and reporting
  • Accurately updates IEX database with time off request and scheduling all off-line activities and ad-hoc reporting
  • Facilitates shift and vacation bidding
  • Coordinates with call center personnel to prioritize the use of available staffing to maximize productivity
  • This position supports all work groups in Customer Financial Services
  • Responsible for daily, weekly and monthly IEX maintenance
  • Strong perceptual and analytical skills required
  • Real Time Adherence
  • Reporting/Audits
43

Senior Consultant, Workforce Planning Resume Examples & Samples

  • Provides support to the Lead and Principal consultant in the preparation of analyses on the employee population
  • Manages databases, works with HRIS to ensure data integrity, and perform trend analyses form for historical turnover, recruiting and staffing
  • Analyzes data and provides recommendations to be reviewed by WF consultant and management before being presented to executive management regarding workforce trends, forecasts and supply/demand gaps
  • Supports the development of methodologies for supply/demand workforce forecast models
  • Utilizes tools and processes and tactics to enhance the effective design, development, and implementation of workforce strategies
  • Designs and recommends methodology for measuring effectiveness of workforce strategies
  • Minimum five (5) years of relevant experience in workforce forecasting, care delivery operations, recruitment, learning and development or management consulting
  • Oral communication
  • Influence/negotiation
  • Creativity/innovation
  • Teamwork
  • Health care or health insurance knowledge preferred
44

Workforce Planning Analytics Manager Resume Examples & Samples

  • Designs, builds and owns dashboards, scorecards, and reports that will enable the business to improve workforce capacity and capability
  • Ability to measure the effectiveness of HR programs and relate its impact to results of the enterprise and business lines
  • Support the definition of system requirements to ensure the team’s ability to collect, analyze and present data needed by HR and the business
  • SQL querying experience is desired
  • Workforce planning experience is desired
  • Intellectually curious, always questioning and probing data
  • Team player that drives for results and ability to function independently in dynamic fast paced environment
45

Manager, Workforce Planning & Analytics Resume Examples & Samples

  • Consumes and leverages output from advanced statistical analysis to derive data insights for decision making
  • Utilizes database knowledge and programming experience to recommend data tables that make analyses more efficient
  • Connect and maintain disparate data sets and identify useful insights
  • Provide expert design of metrics and reporting across HR
  • Handle multiple projects simultaneously
  • Minimum of 3 years’ experience in statistical programs such asExcel, PowerPoint, Access
  • Minimum of 5 years’ work experience as a data, business, or financial analyst
  • Must have a minimum of 3 years data based management, research, and analytics experience
  • Financial experience is desired
  • Ability to concisely report findings to all audiences
46

Workforce Planning Resume Examples & Samples

  • Manage, monitor and process resourcing requests submitted by a variety of stakeholders and ensure data accuracy within the firm's resourcing tool
  • Analyse and challenge resourcing requests against key engagement metrics to ensure the appropriate allocation of resources Identify and monitor resource availability and conflicts
  • Prepare relevant resourcing reports and complete analysis on information, including chargeability, utilisation, headcount and leave reports
  • Work closely within the local resourcing team to identify resource shortages
  • Provide education to client servicing personnel around the resourcing process
  • Identify and implement improvements in processes and reporting
  • Perform other duties as required, in line with ensuring best practice resourcing for the team
47

Analyst, Workforce Planning Resume Examples & Samples

  • Innovative approach to developing actionable workforce analysis, forecasting & metrics to drive business decisions and strategic insights
  • Drive visual representation of data analysis from multiple sources to tell a story of workforce insights for HR business partners throughout the organization
  • Act as an internal consultant to HR leadership, business leaders, HR business partners and other key stakeholders regarding the implications of workforce analytics and insights
  • Build strong internal customer relationships with key HR and business leaders to define and understand strategic objectives
  • Design workforce reports (periodic and ad hoc), leveraging human capital benchmarks, to identify patterns and trends that can be translated into actionable insights
  • Establish strong cross-functional relationships to fully understand the business and factors of success in the industry; Partner with business leaders and HR Business Partners to understand workforce requirements in terms of headcount and skills, both for now and in the future
  • Support larger HR and business initiatives (e.g. succession planning, workforce development plans and workforce reorganization) by consolidating data, identifying key take-aways and preparing summary reports
  • Create and manage project plans to ensure timely and accurate delivery of deliverables; Follow-ups with team members to ensure projects stay on track
  • 1-2 years of related experience in HR analysis using research, data and information to support decision making regarding the workforce
48

Workforce Planning Resume Examples & Samples

  • Supporting project demand prioritisation and supply augmentation
  • Monitor staff availability through the firm's resource management system (Retain)
  • Escalate skill gaps for recruiting and upskill opportunities
  • Assist leadership providing key information on their resource pools and becoming a trusted advisor in resourcing matters
  • Stakeholder Management – Responsible for managing key relationships within the talent pool and leadership
  • Experience optimisation – Highlighting capability outside the home talent pool via cross-functional, cross-border or cross-region allocation to maximise productivity
  • Experience management – Promoting identification and delivery of career experiences as part of every engagement
  • EYU & Development – Building individual capability and personal brand through a detailed development plan that deliver the learning, coaching and experiences needed to grow
  • Experience in resource management and planning or business operations within professional services environments
  • Refined relationship and stakeholder management skills
  • Strong knowledge of business systems and refined data analysis skills
  • Experience working closely with colleagues in a high-performing team
49

Workforce Planning & Development Consultant Resume Examples & Samples

  • Provided support to WFP consultants in the preparation of analyses on the employee population
  • Provides support in the preparation of reports and presentations on demographic profiles, turnover ratios etc for various audiences
  • Works under supervision to assist with reporting needs
  • May have responsibility to manage databases and coordinate efforts with the HRIS to ensure data integrity
  • Perform simple trend analyses on historical turnover, recruiting, and staffing
  • Perform basic data analysis on workforce trends, forecasts and supply/demand gaps
  • Works on assignments of small to medium scope and complexity
  • Coordinates with other departments or resources
  • Minimum three (3) years of relevant experience in workforce forecasting, care delivery operations, recruitment, learning and development or management consulting
  • Participates in the development of new concepts, techniques, methodologies, and standards
  • Intermediate knowledge of industry practices
  • Must be able to skillfully communicate
  • Must be able to work in a Labor/Management Partnership environment
  • Career Development i.e. Develop a framework for career development
  • Career Planning i.e. Develop tools and resources to drive self-directed career development and internal mobility
  • Career Path Technology i.e. research career ladder/lattice technology
50

Manager, Operations Workforce Planning Resume Examples & Samples

  • Hires, develops, evaluates, and (when necessary) disciplines and discharges subordinate personnel or makes authoritative recommendations in such matter. Develops function-specific orientation and training programs for Workforce Planning personnel. Establishes standards for effective job performance and evaluates subordinates according to such standards. Delegates these responsibilities to supervisory personnel as appropriate
  • Designs, develops, documents, and implements innovative methods for Command Center employees to forecast volume and establish staffing plans for all clients across 3 sites
  • Provides leadership and drives change toward efficiently meeting client contractual obligations by collaborating and communicating effectively with all levels of management
  • Responsible for the development and maintenance of an effective organization for area(s) of responsibility, including: a) efficient work flow patterns; b) established performance standards; c) effective delineation of duties and responsibilities; d) ensuring that staffing in each location is efficient in order to maintain operational objectives; e) appropriate supervision; f) systems for timely communication of pertinent information
  • Direct the Forecasting function for the operation. Analyze call center trends to predict staffing needs. Effectively administer headcount planning in conjunction with production needs in Aspect Workforce Management Software system. Ensure scheduling of staff in each location is adequate to meet company objectives
  • Develop policies and procedures to ensure data accuracy and maintain system integrity for pay for productive time and headcount planning in Aspect Workforce Management Software system. Audit for compliance
  • Oversee the creation of reports, and maintain performance information flow for all call centers. Develop & maintain segment process maps & associated process documentation. Develop & maintain workforce planning training
  • Involvement in the budgeting process as it relates to the entire operation
  • Set up & document procedures for WFM; trouble shoot system problems
  • Maintain effective communication with other departments when WFM procedures impact them. Strong interaction with operations, human relations, and payroll segments
  • Develop and implement contingency staffing models. Coordinate with subordinates and call center leadership to identify opportunities for service improvements and cost efficiencies
  • Analyze and resolve service delivery issues not resolved by call center management or site workforce analysts. Receives and investigates all complaints concerning his or her area of responsibility and its personnel; determines veracity of such and (as necessary) takes corrective or disciplinary action and/or prepares reply
  • Remains abreast of developments in Workforce Management by pursuing a program of self development, participating in professional organizations, interacting with peers, reviewing pertinent literature, and so forth. Incorporates advancements when practicable and cost effective
  • Directs the preparation of records as well as recurring and special reports and analyses for area of responsibility ensuring that they are complete, accurate and prepared on time. Reviews and interprets these in order to ascertain the extent to which goals are being attained. Takes corrective action as necessary
  • Bachelor's degree or 4 years of equivalent experience
  • 3 years management experience in a call center environment
  • 3 years experience with workforce management software (Aspect WFM preferred)
  • 3 years experience with call center reporting (Exony preferred)
51

Senior Administrative Asst-workforce Planning SCS Resume Examples & Samples

  • Preparation of complex reports and analysis using various software packages and databases
  • Determining methods and procedures for completing complex tasks or following a standard operating procedure as applicable
  • Preparing and/or coordinating information for internal and external customers with limited supervision
  • Developing deliverables to support the Region Office high level management requiring minimal explanation, discussion, and interpretation
  • Maintaining and processing data for regulatory compliance
  • Analysis of data and preparation of complex reports and presentations
  • Providing instruction and guidance to lesser experienced employees as needed
  • All other tasks as assigned by supervisor or manager
  • Demonstrated ability to manage multiple tasks in a fast-paced environment under minimal supervision with a high attention to detail
  • Demonstrated proficiency in Microsoft Office (Access, Word, Excel, Outlook, and Power Point)
  • Accurate and rapid data entry
  • High School diploma or equivalent is required
  • Three years office support experience preferred
52

Analyst, Workforce Planning Resume Examples & Samples

  • Support the design, development, and implementation of operational payroll and manpower reports
  • Support ad hoc reporting for operations team to include: regression analysis, capital budgeting, simulation scenario testing as well as other quantitative analyses
  • Identifying Labor reporting gaps and needs
  • Support individual stores or markets via local labor analysis and consultations
  • Support the development and implementation of annual labor budget and monthly payroll forecast
  • College degree in business, finance, statistics or related field
  • Advanced computer skills are preferred as this position requires an extensive knowledge of systems and applications
  • Advanced skills of Word, Excel, Power Point, and Access
  • Excellent analytical skills and ability to provide follow-up research when necessary
  • Strong math aptitude and ability to understand components of financial analysis
  • Superior oral communication skills and ability to interact well with people in all levels
  • SQL and VBA experience
  • Experience in business analysis and reporting development
  • Proven business and financial acumen
  • Prior workforce and payroll planning experience
  • Oracle Hyperion Essbase and POS Systems experience
  • Experience with Kronos (WFSO & WFOP) is a plus
53

Analyst, Workforce Planning Resume Examples & Samples

  • Analyzes contact center trends and data from various sources to help answer questions related to workforce staffing needs and efficiencies for phone and/or non-phone channels (offline, chat, email, etc.)
  • Communicates data insights and makes recommendations through presentations and spreadsheets in a clear and concise manner
  • Prepares reports for business leaders based on analysis such as yearly, monthly, daily and intraday call volume, average handle time, staffing forecasts
  • Recommends or instructs teams on changes that need to occur based on analysis
  • Partners with internal and/or vendor teams to align skilling and staffing support contact volume needs as needed
  • Gathers and tracks historical data at the business, site and/or network level such as absenteeism, attrition, management investment, call volume, productivity, service level performance and staffing adherence
  • Communicates with business leaders and site management on workforce data findings in order to derive solutions that meet the needs of the business
  • Provides proactive, solutions-oriented support for the Call Center management and Workforce Management teams and continuous improvement of workforce processes, policies and procedures
  • Ensures sufficient time is planned to support the business needs through training, individual representative development, and team meetings
  • Works independently where work is reviewed, typically after the fact, though guidance is available on an ongoing basis from Manager or more experience professionals
  • Advises and leads the business in determining workforce needs and business decisions such as hours of operation, volume reallocation, vendor shortfalls at the remote sites based on forecasts and analysis
  • Provides workforce management details surrounding roll-out of projects, plans and initiatives that affect the business and may audit certain workforce processes
  • Benchmarks other call centers to ensure we are utilizing current technology and the best methodology for forecasting staffing needs
  • Proficient skill in call center workforce management software
  • Experience with Aspect eWFM
  • Experience with skill-based routing
54

Manager of Workforce Planning Resume Examples & Samples

  • Is customer centric, identifying and anticipating customer requirements, expectations, and needs
  • Has the ability to influence, collaborate and build relationships with all levels of the organization creating an environment of mutual trust through open communication and feedback
  • Has excellent verbal and written communication skills, including strong presentation skills
  • Has strong problem solving and analytical skills, with the ability to identify root causes and drive towards a solution despite ambiguity or uncertainty
  • Comes with strong planning skills
  • Can translate translating broad strategies into specific objectives, metrics and actions
  • Develops associates, providing honest and real-time feedback on performance. Coaches associates and builds skills to enable success
  • Bachelor Degree required
  • 4-6 years business related experience
  • Analytics experience and knowledge of tools (Excel, Access, Tableau, Statistical Software)
  • HR background a plus
55

Workforce Planning Forecast Resume Examples & Samples

  • Forecasting inbound call volumes and transactional volumes
  • Performing regular analysis of historical business data, such as volume, transactions, service metrics, key drivers of workload and assesses staffing impacts
  • 0-3 years’ Workforce experience
56

Workforce Planning Strategist Resume Examples & Samples

  • Bachelor's or Master's degree, or equivalent work experience
  • Familiarity with workforce planning concepts and techniques
  • Basic understanding organizational design/development
  • Comfortable partnering with all levels and providing consultation at the leadership level
  • A collaborative spirit that can influence at a broad level
  • Ability to respond to situations creatively by generating solutions through building and/or using existing talent or tools
  • Proficient with MS Office suite
  • Education in Human Resources/workforce planning or related experience
  • Workforce Planning Certification
  • Solid reputation building relationships and collaborating with multiple stakeholders
57

Head of Workforce Planning Resume Examples & Samples

  • Define the WFM strategy for Collections operations
  • Lead the WFM team to develop and provide ‘best in class’ WFM demand and capacity planning, scheduling and delivery capabilities, accurately reflecting the expected customer contact profiles and operational support activities
  • Drive a data and analytical driven decision making culture based on delivery of actionable customer insight to inform business change as well as more accurate planning and forecasting
  • Be an active member of the Barclays leadership team, taking accountability for the success of your own business and the wider team
  • Drive accountability at all levels to ensure costs are controlled and maintained within budget
  • Role model and bring to life the Values and behaviours for all colleagues within the business function
  • Create a culture that empowers and encourages ownership, measured risk-taking, initiative, and challenge of the status quo
  • Ensure all changes and initiatives in the business include operational considerations, technology, and lead times in the requirements
  • Ensure changes and initiatives in the business are driven forward with the customer in mind
  • Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development
  • Work with team to build their competency at creating holistic, efficient and robust reporting solutions
  • Develop cross-functional strategies leveraging Barclays Group WFM capabilities
58

AVP Workforce Planning Center Services Resume Examples & Samples

  • Provides direct leadership, supervision and accountability for the operational effectiveness of the regional Workforce Planning Centers and the PI – Scheduling Excellence team
  • In conjunction with the PI Leadership Team, the PI AVP Workforce Planning develops and executes the annual workforce planning (staffing and scheduling) strategy in alignment and support of the strategic plan of the PI organization as well as support of the PI – Scheduling Excellence model
  • Provides strategy and direction to dedicated teams in key focus areas of consolidated staffing and scheduling operations
  • Leads resources to support strategic staffing/scheduling management direction across regional Workforce Planning Centers
  • Provides support to PI Leadership in setting specific goals to be accomplished, and directs the activities of the PI Scheduling Excellence and Workforce Planning Center resources in supporting and meeting those strategic goals
  • Provides direction and leads regional, centralized operations to ensure standardization and consistency across the enterprise; Communicating routinely with PI Leadership to ensure alignment across organization
  • Prioritizes workforce planning and Scheduling Excellence work based on the needs of the business and in accordance and alignment with company strategy including but not limited to standardization and improvement of unit labor volume forecasting, improvement of report understanding and utilization, and general scheduling, volume forecasting, and staffing support
  • Manages direct and indirect reports remotely and in a matrix environment
  • Ensures that variations to labor scheduling and staffing practices are analyzed and appropriately addressed
  • Serves on the steering committee working directly with HealthTrust Workforce Solutions (HWS) with respect to labor management applications and tools (Facility Scheduler and ISAS) to facilitate HCA’s interest in the strategy, direction, development, and delivery of such tools
  • Identifies the learning and development needs for the Scheduling Excellence resources and the regional Workforce Planning Centers and works with PI leadership to facilitate the prioritization of education development
  • Drives business decisions through the development and use of analytics
  • Works collaboratively with group and division leaders to develop workforce planning standards and controls followed by execution and sustainability of standards throughout the Workforce Planning Centers
  • Works with PI and Corporate leadership to adjust Workforce Planning strategies and centralized operations support to respond to changing business needs
  • Communicates timely and effectively in a matrix environment
  • Attracts, develops, and retains talent across the organization to ensure succession plan
  • Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”
  • Executive Presence – Championing the organization’s mission and values in an authentic manner; demonstration a poised and confident demeanor that reassures others and commands respect
  • Analytical Skills & Decision Making - Highly skilled at researching highly complex issues, formulating alternatives, analyzing benefits and risks, and facilitating groups through a critical thinking process to arrive at a solution
  • Working Independently - Working independently and in conjunction with other individual and departments in situations of high complexity to achieve company goals. Trusted to work within predefined goals and independently design and execute approaches that meet those goals
  • Growing Resources and Knowledge - Coaches and mentors Performance Improvement resources on consulting, leadership, healthcare and business relationship skills
  • Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
  • Building Trust – Meets commitments. Communicates information upwards accurately even when the information is bad news
  • Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
  • Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
  • Customer Focus – Making customers and their needs a primary focus on one’s actions; developing and sustaining productive customer relationships
  • Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time
  • Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
  • Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization
  • Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
  • Bachelor's Degree; MHA or MBA Preferred, or equivalent
  • 10+ years healthcare experience required, preferably with HCA
  • Performance improvement and Management Engineering related experience required
  • Experience and/or skills in consulting, hospital operations management (CFO, CNO, or COO), health care financial management, strategic planning and relationship management desired
  • Executive level interpersonal skills and the ability to work within a highly matrix environment is a must
  • Excellent communication and presentation skills, both written and verbal
  • Nashville based, Travel required 40-50%
59

NA Workforce Planning Manager Resume Examples & Samples

  • Work with business leaders to identify and shape rotational placements/assignments
  • Work with the business to ensure that new rotational program colleagues are on-boarded effectively including coordinating meetings and finalizing relevant learning materials for each rotation start
  • Communicate with OBLs, managers and mentors; ensuring they understand their role in the process
  • Develop various opportunities for team building across the “class”. Create touch points for participants to get acquainted with each other and their capabilities
  • Coordinate end of program projects that can 1) solve a business challenge, 2) be visible to key stakeholders and 3) provide great learning and team building skills
  • Propose budgetary needs to People Committee as required
  • Work with HR Operations and finance to ensure rotational program participants are assigned to appropriate LOBs/legal entities/P&Ls
  • Work in conjunction with the T&I COE and other region rotation program leads to ensure alignment across programs
  • Master’s degree in Human Resources or Business preferred, Bachelor’s degree required
  • 5-8+ years of business, consulting and/or HR role(s)
  • Proven project management experience and ability to demonstrate excellent project management skills
  • Ability to develop credibility and influence with business leaders,
  • Strong communication, presentation, business writing skills
  • Flexible and adaptable; collaborative “team player” orientation with a strong cultural awareness
  • Ability to deal effectively with senior leaders from all functional backgrounds and across various levels
  • Strategic / tactical planning skills
60

Director, Workforce Planning Resume Examples & Samples

  • Leads the development of workforce plans to address enterprise business needs and align staffing for optimal efficiency
  • Develop and implement comprehensive and consistent strategies, tools, and processes related to workforce planning, workload forecasting, capacity & attrition management
  • Interacts across key enterprise stakeholders to deliver an efficient and effective Forecast Process
  • Reviews, updates, and improves workforce forecasting methods to provide reliable, consistent forecast and plan data
  • Leads cross functional teams to develop hiring plans to meet the demands of the enterprise
  • Provides guidance in identifying HR trends across the business groups through analytics and provides feedback to HR and Senior Leadership regarding emerging trends or patterns across all groups of the enterprise
  • Owns analysis of labor costs
  • Subject matter expert in advanced statistical, econometric and quantitative analytical techniques, advance modeling, capacity planning, seasonal/marketing impact drivers and business analytics. The position is also expected to create a catalog of calculations, definitions and consolidated dashboards
61

Manager Workforce Planning Capacity Resume Examples & Samples

  • Lead all daily activities related to the creation and approval of workload for the retail stores
  • Review and approve all requests for work originating from the various ULTA corporate departments
  • Track and monitor available capacity on a store-by-store basis in conjunction with previously published workload to ensure the work can be performed within the available budget and labor capacity
  • Oversees the Reflexis task management system and function as the subject matter expert for the Retail Task Management and Store Walk modules
  • Communicate extensively with the task originators to schedule out the most appropriate time to have the task performed balancing the needs of the originators with the ability of the store teams to perform the task
  • Manage gatekeeping functions with the originators when the requested workload is unable to be performed
  • Facilitate communication between the task originator and the corporate finance department to secure additional labor funding as needed
  • Analyze routine workload to determine opportunities to improve existing processes and identify opportunities to eliminate duplicate effort or misuse of available capacity
  • Organize weekly and monthly workload reporting and execution statistics as well as identifying underperformers
  • Partner with Store Operations senior leadership team and retail field management to drive compliance and achievement of performance goals
  • Maximize staff efficiencies through task re-prioritization for stores
  • Manage changes, or updates to existing workload and store technology systems that may have possible impact or effect on other store initiatives and processes
62

Director, Workforce Planning Resume Examples & Samples

  • Perform management responsibilities to including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority
  • Lead workforce planning strategy to ensure adequate staffing levels across all of Clinical Services. This includes partnering with other Clinical Services leaders, Health Plan Finance, and other areas of the enterprise to gather data necessary to forecast member and provider needs. Effectively work across teams in Clinical Services to deploy workforce plans and monitor adherance to ensure budget is managed effectively, and all compliance and regulatory requirements are met
  • Lead and execute centralized onboarding strategy to ensure a consistent new hire experience and lead efforts around employee engagement. This includes all pre-day 1 activities such as securing equipment, real estate/facilities planning, as well as the day 1 new hire experience. Work with leaders across Clinical Services to develop 30-60-90 day plans for all new hires. Partner with Human Resources and Clinical Services leaders to monitor attrition, track employee engagement, and launch action plans to increase engagement as appropriate
  • Develop and manage Clinical Services internship and rotational programs. This may include partnering with leaders across the enterprise, including Allegheny Health Network, to create, launch, and manage programs. Evaluate ROI and participate in workgroups to make enhancements as necessary
  • Oversee licensure compliance for all clinicans reporting through Clinical Services. This includes tracking and managing CEUs, and ensuring licensure requiremetns are met for each role
  • Bachelor's Degree in Business Administration/Management, Human Resources Management, or Industrial Engineering
  • 7 - 10 years of Strategic Planning/Corporate Development experience
  • 3 - 5 years of Management experience
63

Senior Workforce Planning Analyst Resume Examples & Samples

  • Provide analytic expertise to HR Business Partners
  • Apply understanding of the business and HR in order to evaluate information needs and to recommend and develop appropriate solutions (metrics, analyses, data collection, tool functionality, etc.) to inform human capital decision-making
  • Partner with division HR team to provide analyses/metrics in support of HR processes including Succession Planning, Talent Reviews, Year-End Performance and Compensation processes, Employee Development, Diversity, Organization Design, etc
  • Produce monthly and quarterly scorecards for business units and consult with them on trends
  • Analyze and facilitate discussion of scorecard results with senior HR and line leaders
  • Develop and recommend scorecard target setting methodology for division scorecard metrics and report results, as applicable
  • Conduct both simple and complex statistical analyses in support of business needs and HR functional area needs
  • Present methodology and conclusions of analyses directly to HR Business Partners and/or senior executive teams
  • Facilitates increasing HR capability to access basic data directly through appropriate tools
  • Provide basic reports (e.g. rosters, counts, listings) as needed for those who do not have direct access to employee data
  • Collaborate with HRMS team to identify issues and solutions related to the HR reporting tools or employee data quality
  • Proficiency in Business Objects Webi and/or SAP BW BEx
  • Proficiency in Oracle Business Intelligence
  • Experience with SAP, Taleo, and/or PeopleFluent
64

Workforce Planning & Analytics Specialist Resume Examples & Samples

  • Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard
  • Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
  • Expert knowledge of talent acquisition recruiting processes, selection, and analytics
  • Project Management experience and skills
  • General knowledge of talent acquisition corporate governance guidelines, compliance, and reporting requirements
65

Senior Workforce Planning Analyst Resume Examples & Samples

  • Analyzing customer contact center trends, including call volumes and call patterns, to forecast workload needed to support various channels
  • Provide data and additional information to be used for capacity planning
  • Delivers results of analysis and recommendations to various business partners and leadership to support the Blue Shield of California mission
  • Workforce Planning seeks to add a Lead analyst to the team. The role is an individual contributor position that reports to the Manager, Workforce planning, and Analytics
  • Creating long term and short term forecasts
  • Appling intermediate knowledge of forecasting methodologies and tools
  • Working closely with operations leaders to understand headcount levels, helps develop hiring plans and maintain staff plans
  • Utilizing data from various workforce management tools to provide in-depth analysis of workload factors for lines of business with basic to highly complex member contact areas and/or back office functions
  • Analyzing actual results against plan and forecast and recommends interventions where appropriate
  • Gathering information, business intelligence, analyzes data trends, identifies the root cause(s) and provides information to team members and department leadership
  • Effectively partnering with appropriate business areas to integrate member channel demand into the overall forecast
  • Facilitating presentations to various levels of management
  • Working under limited supervision, using established procedures
  • Instructing instruct, guide and oversee work of lower-level professionals and/or non-exempt staff
  • Associate's Degree 3 - 5 years
  • 4+ years experience scheduling, forecasting or capacity planning to include advanced utilization of workforce management tools & data analysis tools, telecommunications tools, contact routing and workload delivery systems
  • 2+ years utilizing and implementing forecasting methodologies
  • Proficient skill level in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving, use of analytical tools
66

Workforce Planning & Analytics Insights Lead Resume Examples & Samples

  • Defines BMS’ approach to workforce planning based on external and internal benchmarking of best practices, and continues to keep the tools, practice and process relevant and effective
  • Partners with key business leaders, S&OP leads, Finance, HRBPs and business analytics to ensure appropriate input to the workforce planning approach, in alignment with our business strategy and financial plans
  • Partners with HR BPs to support the creation of workforce plans within the business areas, ensuring practical application, continuous improvement and breadth of perspective of the differences and synergies across the enterprise
  • Develops approach which leverages employee insights, analytics and predictive analytics to develops workforce plans
  • Applies a strong understanding of external macro-economic and human capital data and trends that may impact future structures and workforce composition
  • Identifies critical workforce segments, and talent requirements; anticipates potential gaps and retention risks
  • Ensures a robust approach to track the Return on Investment of any initiatives taken
  • Actively support broader Talent management initiatives. Participate as an active thought partnership and team member with the WTP team and broader TWI team and actively support broader TWI initiatives
  • Bachelors and 10+ years of relevant experience required; Masters in Business Administration, Finance, Accounting, HR Management, Industrial-Organizational Psychology or similar is strongly preferred
  • Progressive experience in HR or in one or more of the following specialties: Workforce planning, consulting, financial analysis and/or predicative and/or prescriptive analytics
  • Demonstrated strong financial acumen and advanced/predictive analytics to develop strategic and operational insights for workforce planning
  • Ability to develop and manage a process that articulates strategic, tactical and financial goals, plans and dependencies
  • Experience or expertise in an additional area of focus within the CTWI (growth and development, leadership development, management of high potential talent, managing performance and creating a compelling and engaging employee experience) would be preferred
  • Strong external mindset with demonstrated ability to translate best practices and leading edge thinking to practical, impactful and business relevant solutions
  • Strong business acumen and knowledge of our business strategy
  • Problem solving and consultation skills
  • Strong orientation toward data and ability to draw insights and recommendations that can drive practical strategic initiatives
  • Demonstrated innovation and future-thinking ability
  • Change agent with high learning agility
  • Success in working effectively at senior management levels to impact and influence decision making
  • Strong experience in leading effectively within a matrixed environment and building alignment in a cross functional and team environment
  • Change management, team leadership, and knowledge of factors that influence human behaviors and decision-making at the individual, group, and organizational level
67

Senior Mgr, Workforce Planning Resume Examples & Samples

  • Develop and lead a team of Workforce Planning Analysts
  • Lead planning efforts for global call centers, present findings, and gain approvals for call center staffing forecasts and related costs
  • Ensure delivery of forecasts to outsource partners based on contractual guidelines
  • Partner with Finance team to ensure accurate and timely reporting of financials as input to the quarterly financial forecast
  • Run the monthly call center procured hours approval process, by leading monthly forecast reviews and call center performance reviews with the management team and recommend appropriate course of action to achieve service level/abandon call/revenue goals/budget
  • 5+ years of contact center operations management or strong work experience in an operational or financial analysis role
  • Experience leading teams of high-performing analysts
  • Good strategic and tactical business skills with the ability to lead and influence decision making
  • Track record of recommending and leading changes that provide significant impact
  • Preparation of executive-level management reporting
  • Customer service orientated with ability to adapt to different work styles and personalities
  • Highly organized; able to manage multiple projects within tight time lines
  • Proficiency in advanced Excel critical; knowledge of Aspect eWorkforce Management, Forecast Pro, or SAS a plus
68

Senior Workforce Planning Analyst Resume Examples & Samples

  • Partner with center leadership team to ensure the most efficient use of call center staffing resources to meet customer demand for each 15 and/or 30 minute increment, 7 days a week, in an effort to ensure objective answer time results are achieved across all intervals. 
  • Responsible for monitoring and maintaining specialty workforce management software for all transaction-based work in the Consumer Mass and Busniess Retail and Technical Support organizations
  • Must have a comprehensive understanding of scheduling and forecasting in a large team environment, including attendance management and current labor contracts. 
  • Responsible for implementing best practices in workforce management across all sites to ensure consistent processes and procedures and must assist with quick execution and executive communication of action plans to correct declining trends of call center performance and/or national events that impact call workload
  • Responsible for intraday management as it relates to controlling daily staffing activities to ensure that objective answer times are achieved. Must manage intraday and force situations and determine and act on the appropriate course of action. They are responsible for developing short-range staffing levels required to meet customer demand through the utilization of historical statistical data
  • Directly accountable for reviewing intraday ACD statistics to determine required force adjustments. Must plan the appropriate corrective action and direct center supervisors to execute planned force adjustments
  • Monitor call centers for conformance to resource management processes and procedures, including staffing, scheduling, vacation and systems use
  • Partner with Call Center Management and agents to ensure productivity and financial targets are met and prepares action plans to improve results and ensure targets are met
  • Perform audits and provides analysis of results to identify issues and trends
  • Run reports in various support systems and packages data as need for management awareness
  • Minimum of one year previous supervisory managerial experience with a demonstrated ability to coach and motivate employees and to develop action plans
  • Minimum of two years previous experience in call center operations
  • Proven leadership, teamwork, and interpersonal skills
  • Current or previous experience as a force management/resource management in Tech/Retail
  • Experience with grievance handling and contract interpretation
  • Proficiency with data analysis and report creation using force/resource applications (IEX, CMS) and MS Excel
  • Current or previous experience directly coaching associates for improved productivity (e.g., AHT Reduction, adherence improvement)
69

Team Leader, Workforce Planning & Analytics Resume Examples & Samples

  • A key member of the TA team responsible for supporting workforce strategy initiatives and talent acquisition reporting and stewardship
  • Responsible for managing the corporate-wide governance and execution of the workforce planning process – with a key focus on continuous improvement and partnering collaboratively with key stakeholders such as Finance and Human Resources Strategic Partners
  • Work with human resources strategic partners and the business to provide data, insights and recommendations around workforce implications
  • Identify solutions and recommendations supporting external labour data requirements and internal analysis ensuring that solutions identified support the overall goals
  • Consult with key stakeholders on ad-hoc analytics, contract on scope and deliverables; complete ad hoc queries for data analysis and provide insights to transform data to actionable intelligence
  • Identify, communicate and fix data integrity and system issues as necessary
  • Minimum 8 years progressive experience supporting complex programs and initiatives within a variety of business areas
  • Undergraduate degree in a related discipline preferred, Master’s degree or PMP designation will be considered an asset
  • Exceptional reporting skills (SAP and Success Factors)
  • Demonstrated analytical skills in assessing and reviewing processes to identify options, best practices, and opportunities to improve service delivery (including MS Excel, MS Word, combined with the ability to analyze multiple data sources)
  • Understanding of key Suncor stakeholders, program centers and business partners is preferred
  • Strong ability to influence from a non-authoritative position
  • Exceptional analytical, integration and problem solving capabilities required
  • Sets appropriate priorities and timelines, manages workload and multiple projects independently or as part of a team
  • Collaborating with others in order to achieve the best results and deliver the most value
  • Continually seek greater knowledge about the systems, processes and hazards in the workplace, in order to understand not just what you do but why you do it
70

Head of Workforce Planning Resume Examples & Samples

  • Develops workforce planning approach for BMS
  • Integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce planning
  • Partners with BMS LT members, Finance, HRBP’s and Business Insights and Analytics to build a 3 year work force plan in support of our Business Strategy and Long Term Financial Plan
  • Partners with the Head of Global Talent Acquisition and Head of Growth and Development to build the external and internal talent pipelines in support of the workforce plan
  • Design, and ensure continuous improvement, of the Performance Management strategy and process using the latest external insights and best practices. Advises HRBPs, People Services and Business Leaders on its effective implementation
  • Owns the behaviors for BMS that underpin the culture and integrity of BMS to ensure that our core value of helping patients prevail over serious disease is embedded in everything we do
  • Design, and ensure continuous improvement, of the talent strategy to accelerate the development of high potential talent at all levels within BMS. Advises HRBP’s, People Services and Business Leaders on effective implementation
  • Designs the global mobility strategy to support the movement and development of talent
  • Designs accelerated talent programs and works closely with HRBP’s, People Services, Business Leaders and external partners to ensure an impactful and meaningful experience
  • Identifies and manages close external partnerships to support the development and delivery of the workforce plan, talent and performance strategies
  • Manages a budget of around $5-8m
  • 15+ years experience as a human resources and talent management leader in companies known for best-in-class strategic HR and talent programs and results. Preferably, the incumbent will have previous experience building and implementing enterprise-wide approaches to workforce planning, talent and performance management within a large-scale global organization
  • Demonstrated skill in partnering with senior management, business leaders, and human resources colleagues through strong communication, collaboration, influencing skills, and business acumen
  • Strong team player who can work closely with key stakeholders at all levels in the organization and contributes to the on-going development of the larger Bristol-Myers Squibb workforce and organization
  • Conceptual/theoretical capability in designing comprehensive and valid programs, with a strong understanding of external practices in talent management, workforce planning and performance management
  • Strong leader who is able to inspire a team, set a high bar, and get results. Not fearful of demanding the best while rewarding great achievements, encouraging risk-taking, and developing/building the team with the capabilities to deliver against high standards today and in the future
  • Financial acumen and advanced/predictive analyticsto develop strategic and operational insights for workforce planning
  • Understanding of the underpinning neuroscience and best practices of fueling human performance and how they can be translated into an effective performance management strategy
  • Understanding of latest research and best practices to assess and develop talent
  • Understand the likely future trends for the workforce and think innovatively
  • Strong matrix leadership & collaboration to work effectively with partners within BMS and externally
  • Consulting skills to effectively diagnose critical issues to address
  • Shows clarity of vision.Is able to assess needs, set ambitious goals and inspire others to move in a well-defined direction. Maintains a line of sight on the critical objectives in the face of change. Fluidly navigates a dynamic organization and stays on course
  • Demonstrates a strong & confident presence.Confident without being arrogant. Commands attention and respect through knowledge and competence. Garners a high level of trust. Builds relationships easily with executives and business leaders across the company. Adapts to different styles and operates smoothly in a complex, global fulture
  • Thrives under pressure.Comfortable delivering to tight deadlines and is energized by the opportunity to solve complex problems. Manages diverse stakeholders with ease, and brings a calm sense of purpose to his or her direct reports
  • Puts patients, team and company first.Operates without ego with the ultimate goal of helping patients prevail over serious diseases and unfailingly supports colleagues, peers, and team
  • Unyieldingly committed to raising the talent bar.Pushes self and leaders to develop and attract best-in-class performers, and never settles for mediocrity. Establishes performance standards and expectations that enable people to stretch to their highest potential
  • Demonstrates integrity and an impeccable value system on a daily basis.Can be counted on as a leader, a trusted advisor, a coach and role model. Demonstrates and establishes a high ethical standard across the business
  • Energizes and inspires others.Brings a positive approach to every endeavor and motivates others to go above and beyond expectations
  • Excellent judge of talent and ability to grow and develop individuals and teams. Is able to identify and attract talented individuals to BMS and invests in both individuals and the team to build a world class function
71

Team Lead Workforce Planning Resume Examples & Samples

  • Responsible for the planning and scheduling of the EMEA region customer service centers
  • Lead the planning team to ensure scheduling targets are achieved and staffing issues are resolved
  • Coach and lead the EMEA planning team to achieve performance targets
  • Guide and develop the workforce planners through effective feedback and coaching
  • Promote the growth of the workforce planners by creating and sustaining active development plans
  • Provide regional Workforce Manager with updates on staffing, scheduling and operational resources across all EMEA contact centers
  • Identify opportunities for process improvements within the workforce planning team
  • Delegate identified tasks as appropriate
  • Strong leader with a genuine interest and proven talent for coaching and developing others
  • Solid interpersonal skills with an emphasis on effective communication, both verbal and written
  • Planning, time management and organizational skills
  • Self-starter with an ability to work efficiently and effectively
  • Ability to act with a sense of urgency to ensure both internal and external customers are served in a timely manner
  • Strong prioritization and meticulous attention to detail
  • Capable to work under stressful situations
  • Confidence and ability to explain complex concepts in comprehensible terms to operations staff
  • Customer Service oriented
  • Ability to gather and analyze statistical data and generate reports
  • Analytical/technical aptitude in process and work flow optimization
  • Knowledge of workforce management methods & principles
  • Understanding of a call center environment and the workforce management cycle
  • Proven record of developing people
  • 3+ years of direct people management and team development preferred
  • Knowledge of call center dynamics, including workforce staffing methodologies & strategies preferred
  • Previous experience managing a Workforce Management team preferred
  • Working knowledge of Workforce Planning software (i.e. NICE, Verint, Teleopti, etc,) is a must
  • Certified in Workforce Planning a plus
72

Manager, Workforce Planning & Development Resume Examples & Samples

  • Relevant tertiary qualifications or equivalent professional experience
  • Experience in large scale workforce planning, training and management
  • Experience working collaboratively with subject matter experts in a matrix environment
  • Experience working in events or on large projects
  • Politically neutral with no affiliation to political parties or lobbyists/campaigners
  • Satisfactory Criminal Record check result
  • Describe where you have been responsible for implementing a diversity program. What were the objectives? What were the key drivers? What were the outcomes? (maximum 300 words)
73

Senior Manager, Workforce Planning Resume Examples & Samples

  • Exceptional analytical skills
  • Strong technical aptitude and experience working with reporting software, tools and database creation
  • Exceptional interpersonal and communication skills, both written and oral, with demonstrated expertise in interacting effectively with all levels of management
  • Project management skills with a proven ability to redesign and implement new procedures, processes and strategies
  • Knowledge of risk analysis
  • Impact and influence to develop and maintain highly effective partnering relationships with key stakeholders and to achieve cross enterprise cooperation
  • A degree in business analytics or mathematics is preferred
74

Senior LT Workforce Planning Analyst Resume Examples & Samples

  • Strong working knowledge of data collection, data analysis, and evaluation (Knowledge of Data Models, Statistical Analysis, MS-Office (Especially Access), SQL, etc.)
  • Ability to multi-task and strong attention to accuracy
  • Ability to work independently and as a member of various cross-functional teams
  • Above all a team player ready for a challenge in a fast pace environment
75

Senior Workforce Planning Analyst Resume Examples & Samples

  • Identifies opportunities and potential solutions. Synthesizes analyses, identifies root cause(s) and provides recommendations that influence business solutions
  • Determines optimum methodology for retrieving and analyzing current and historical data. Responsible for data governance of human resource systems to ensure purity and accuracy of human resource-related information
  • Acquires and applies advanced knowledge of the business, channels and their applications and processes. Serves as a resource to team members on escalated issues of an unusual nature
76

Director Workforce Planning Resume Examples & Samples

  • Deliver data driven insights to support actionable strategic workforce direction; including bi-annual presentations of key workforce-related metrics to the BNSF Executive Team
  • Apply superior subject matter expertise, analytic capability, thought leadership, internal/external drivers, business strategy and labor market conditions to create scenarios and predictive modeling to anticipate workforce needs and deficiencies
  • Advise on workforce planning strategies to address core capability gaps / resource shortages
  • Monitor and report on key workforce targets and metrics (e.g., Headcount, hiring, diversity)
  • Leverage HRIS resources to develop and implement workforce planning systems
  • Conduct ad hoc studies that answer key organizational questions (e.g., Management Trainee hiring and career progression, attrition analysis)
  • Participate as a key member and contributor to forums involving workforce planning
  • Collaborate with key stakeholders across Finance, HR, and Operations as needed
  • Partner with staffing, HR Matrix, talent planning, and learning and development teams to define workforce plans, including appropriate external sourcing or internal employee development strategies
  • Drive a talent analytics and insights strategy with leading edge predictive/linkage analysis and workforce planning scenario modeling
  • Serve as the subject matter expert and key driver of BNSF HR benchmarking, program evaluation, and Berkshire updates
  • A Bachelor’s degree in business, economics, statistics, or similar field
  • Minimum of 5 years’ experience working with data in a highly analytical role
  • Demonstrated excellence in analyzing data, developing meaningful workforce planning insights, and presenting those insights and recommended actions to audiences ranging from supervisors to CEO
  • Minimum of 2 years of work experience using Excel, and PowerPoint (i.e. Pivot Charts/Tables, Waterfalls, etc) with a demonstrated ability to convert complex data to meaningful business insight
  • Extensive analytic skills to assess business situations, processes and data in a highly detailed and complex environment
  • Effective communication and presentation skills (written and verbal)
  • Experience in scenario forecasting, workforce analysis and/or predictive modeling
  • Experience multi-tasking in a highly matrixed environment with ability to adapt to changing priorities
77

Senior Manager, Workforce Planning Resume Examples & Samples

  • Manages Customer Contact Centre workforce operations by
  • Develop a strategic medium and long term capacity plan across all lines of business
  • Determine resource requirements and budget implications for the operation, including new initiatives
  • Provide leadership support and tactical execution of the strategic priorities, process improvements and disciplines to achieve best in class workforce capabilities
  • Producing and using customer & performance data / intelligence to present and gain commitment on change initiatives that will elevate customer experience and sales results. Source of data / intelligence will come from multiple sources and applications (i.e. Speech Analytics
  • Reporting/Metrics
  • Oversees production of 1000+ reports annually and provides business requirements to partners to evolve MIS; this will result in automated reporting and score card development, as well as ensure timely dissemination of critical business intelligence
  • Create business decision able reporting, highlighting trends and issues seen in the attrition, retention stats and recommendations/strategies being implemented to reduce overall attrition results
  • Provide a transparent view of operational metrics helping Senior Management gain a clear understanding of Centre performance and results
  • Ensure up to date on current best practices regarding resource planning and workforce strategies for implementation in the CCC sites
  • Use Speech Analytics and voice of the customer intelligence to understand call driver trends. Drive process improvement initiatives focus on call deflection and increase first call resolution
  • Actively participates in, and manages the Manager for the WFM application upgrade and the implementation of available functionality appropriate for the business
  • Involved with the build and oversight of the efficient and effective operation of the Site Lever Management Process
  • Develops proposals and recommendations for Senior Leaders and Executives that identify and profile high impact strategies, opportunities and action plans to maximize productivity and efficiencies
  • Leadership
  • Coaches and develops WFO Team for continuous skill refinement through various mediums including knowledge evaluations, process reviews, best practice mentoring, etc., isolating WFO Team improvement needs and administering the appropriate training and/or improvement actions to yield the intended performance result(s)
78

Senior Manager, Workforce Planning Center Resume Examples & Samples

  • Obtains and maintains in-depth knowledge of the scheduling and staffing software system and the knowledge of the process workflows to be implemented in the WPC
  • Develops and maintains effective working relationships with implementation team and facility leadership to drive toward WPC objectives
  • Participates in team meetings; provides implementation progress updates and communicates any issues and/or barriers
  • Assists in sessions with hospital-based team member related to staff scheduling and staffing processes in order to determine future state and identify improvements and gaps
  • Assists in project assessment, validation, and re-design as needed
  • Coordinates and facilitates meetings as assigned; recording meeting minutes as assigned
  • Trains facility employees on proper use of the scheduling and staffing program
  • Provides onsite support to the WPC during go-live events and on-going support after implementation
  • Maintains system documentation and identifies enhancements to enable ongoing support
  • Implements approved staff scheduling and staffing process changes based on facility-designated priorities
  • Troubleshoots problems identified by team members and facility employees
  • Provides demonstrations of system functionality as necessary
  • Serves as a change agent for initiatives, analyzing organizational change implications and recommending methods for managing those changes within an implementation engagement
  • Drives business decisions through the use of analytics
  • Works with project management to ensure project work plans meet implementation requirements and expectations, and provides implementation status and outcomes
  • Collaborates with team members to accomplish implementation goals
  • Participates in other key implementation activities and meetings as assigned
  • Ability to communicate clearly and effectively. Demonstrated oral and written communication skills required
  • Possesses good organizational and presentation skills. Demonstrated presentation/public speaking skills and experience required
  • Definitive methodological ability. Problem solving is a required core competency
  • A comfort, or even preference, for an environment of discovery and uncertainty. Able to adapt to rapidly changing conditions and situations
  • Possesses developed interpersonal skills to work in a high profile and fast paced team environment. Able to build strong working relationships
  • Understands the importance of customer focus in order to build a solid reputation and maintain a high level of professionalism, quality, and satisfaction
  • 6 years professional work experience required
  • Relevant experience required
  • Experience in performance/process improvement including proven success in implementation required
  • Experience within healthcare operations required
  • Must have extensive PC skills including spreadsheets, databases, and presentation applications
  • Typical work days and hours can vary depending on workload, schedules, and project deliverables
79

Senior Consultant Workforce Planning Resume Examples & Samples

  • The incumbent contributes to the Dept goals by leveraging the following tools & processes: Survey & correlate external competitive research Partner w/ Metrics Team to give client KP data & analysis on: Retirement risk, Recruitment & selection (including entrance interviews), Retention (including exit interview), Utilization & productivity; Payroll & registry costs, Demographics & diversity, Mercer modeling (internal labor market mapping) Focus groups & Expert Interviews Supply & demand forecasting Defines & frames multi-dimensional strategic Workforce Planning Mgmt issues (recruiting, retention, staff development/career ladders, pipeline development, internships, & rotations) & develops actionable processes, strategies, analyses, timetables & work plans
  • Provides Sr level strategic analysis, consultation & support to Dept Mgmt, HR Workforce Planning Consulting & regional/area Mgmt & leadership to assess, evaluate, project & address workforce planning needs
  • Partners & consults w/ a broad range of constituents, including area & regional executives, leaders, managers & labor partners to develop strategies to assess, evaluate & address issues that impact workforce needs (technology changes, regulatory changes, re-skilling, corporate initiatives that impact jobs & staffing)
  • Develops & promotes innovative methodologies for supply/dem& workforce forecast models
  • Collects data & gathers input, including conducting interviews & facilitating focus groups, & prepares quantitative forecast
  • Analyzes current state, identifies trends & forecasts future state
  • Performs gap & oversupply analysis
  • Partners w/ leadership to evaluate findings & develop strategies to address workforce challenges
  • Leads the work to develop & enhance the Workforce Planning Toolkit (systems, process, tools, & reports) that support functional, regional & area workforce planning
  • Leads the work to develop & interpret workforce, recruitment, retention & redeployment data (retirement risk; recruitment & selection including entrance interviews; retention including exit interviews; utilization & productivity, etc)
  • Synthesizes, analyzes & identifies key findings (demographics & diversity; payroll & registry costs; Mercer modeling - internal labor market mapping; survey & correlated external competitive research)
  • Creates high level Mgmt reports & presents findings to Mgmt, leaders & sponsors
  • Tracks performance metrics related to workforce planning
  • KP conducts compensation reviews of positions on a routine basis. At any time, KP reserves the right to reevaluate & change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
  • Minimum six (6) years of experience including senior level lead strategy and consultation (collaborating with key clients for business case development, design and implementation)
  • Healthcare experience preferred
  • Expert proficiency in MS Access and Visio