Workforce Planning Job Description
Workforce planning
provides expertise as it relates to best practices and industry trends in data governance and data management strategies.
Workforce Planning Duties & Responsibilities
To write an effective workforce planning job description, begin by listing detailed duties, responsibilities and expectations. We have included workforce planning job description templates that you can modify and use.
Sample responsibilities for this position include:
Support the university-wide effort in the definition of Stanford best practices for employee satisfaction and engagement
Continuingly enhance the Values and professional skills/ knowledge of the people and encourage the people to demonstrate these into the real practices
Outline project scope, business case and development of full scale project plans
Track all progress and project deliverables
Document and report status regularly to Project Leads
Manage data and reporting
Prepare program recommendations
Identify issues and help drive to resolution
Cultivate and manage relationships across HR disciplines, key stake holders and senior leaders
Create and deliver presentations, proposals, and customized materials
Workforce Planning Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Workforce Planning
List any licenses or certifications required by the position: PMP, CPM, SPHR, SWP, HR, PHR, SWPP, CPR, MBA, SHRM
Education for Workforce Planning
Typically a job would require a certain level of education.
Employers hiring for the workforce planning job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Statistics, Finance, Economics, Human Resources, Business/Administration, Education, Industrial Engineering, Mathematics, Engineering
Skills for Workforce Planning
Desired skills for workforce planning include:
Excel
Practices
Concepts
PowerPoint
Statistics
Access
Business operations
Processes
Human resources management trends and practices
Management practices and principles
Desired experience for workforce planning includes:
Demonstrated excellence in analysis—including detailed statistical analysis including multivariate regression—change management, project management, negotiation and persuasion
Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical highly complex problems and trends
Identify opportunities for program improvements including process efficiencies
Ability to facilitate cross functional partnership with several internal teams involved in headcount and people planning
Experienced in project management of a headcount and workforce planning activity, preferably within a fast paced environment
Proven ability to establish credibility and build strong working relationships, able to influence positively across all key stakeholders across functions and countries to achieve business impact
Workforce Planning Examples
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Workforce Planning Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of workforce planning. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for workforce planning
- Review, update, and improve workforce capacity management methods and practices in an effort to provide reliable resource capacity, utilization, and forecast data
- Liaison with local sites providing a resource, support, and communication between other departments coordinate with all sites on operational issues impacting service level goals
- Monitor intraday service levels, productivity and schedule adherence, and alert management of production risks
- Make adjustments to agent skilling profiles as necessary to maximize efficiency and effectiveness of the staff
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible
- Recognize abnormal call variances, research and report findings to the management
- Maintain daily event log of any system or operation issues impacting performance
- Extensive experience with Workforce Management Software (CIC preferred)
- Experience in forecasting and staffing
- Exhibit excellent organizational skills and ability to multi-task
Qualifications for workforce planning
- Bachelors degree required in specialized field such as Supply Chain/Logistics, Finance, Data Analytics or Industrial Engineering
- 3-4 years experience in production and resource scheduling in a manufacturing, call center or warehouse/distribution environment
- Experience in a Retail, Pharma, or a CPG multi-national company, particularly within the supply chain
- Maintains headcount plans for each department
- 3 to 5 years with the combination of HR, Consumer, and Marketing Analytics experiences
- Experience with IEX/NICE
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Workforce Planning Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of workforce planning. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for workforce planning
- Develops and maintains databases on Key Business Indicators (KBIs) to feed Virtual Roster, Performance and Trends (PAT), and weekly labor reports labor hours and clocked in by hour (CIBH)
- Lead, direct, control and follow up the activities to achieve the short and long term operating objectives and financial contribution
- Professionally support the other functions with own professional skills and knowledge so that Group Trucks Asia and JVs (GTA) can successfully obtain the satisfaction of the customers in the transport solutions
- Actively lead/motivate the people, and together with them achieve the business plans/objectives
- Partner with HR and the business to develop action plans to overcome talent gaps
- Drives innovative impact with a customer driven mindset that leads to operational excellence
- Manages at least two direct reports
- Manages the development of accurate and dependable modeling that includes various scenarios for HR projects/initiatives and their impact on the business
- Engages company business leaders in business strategy discussions to determine workforce implications
- Oversees and guides team to determine workforce supply/demand gap and forecasts available pool(s) of talent
Qualifications for workforce planning
- Degree or High School with a relevant experience in Workforce Planning preferably in Contact Centre / Call Centre
- Proficient writing and verbal communication in English and German (French would be a plus)
- Maintain simulation models that accurately reflect current business assumptions while ensuring flexibility to change key input variables including call volume, AHT, load factors, Occupancy
- Consultative skills, analytical skills, including the ability to analyze and interpret statistics/data
- Analyzes environmental factors (for example, economic, operational) to create global solutions for human resource issues by assessing key opportunities
- Influences stakeholders by recommending strategic small to medium-scale changes in methodologies and processes based on data or trends
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Workforce Planning Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of workforce planning. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for workforce planning
- Assists with the creation of reporting that may include dashboard reporting, scorecards, and presentations of call center statistics such as call volume trends, variances from staffing schedules and performance to established service level metrics
- Gather statistical information and create/update databases
- The day to day work includes coaching and developing the team and business partners through establishing, maintaining and influencing relationships with our internal clients being an organizational leader for the broader IS&S Team
- Support larger HR and business initiatives
- Create and manage project plans to ensure timely and accurate delivery of deliverables
- Responsible for leading a team of resource management supervisors, and/or analysts to ensure productivity, scheduling, and budget objectives are met
- Responsible for providing training, coaching, and development to supervisors, analysts, and associates as needed, and must ensure adherence and compliance to national workforce management policies and procedures in all sites
- Responsible for working with specialty software as it relates to validating data feeds to ensure proper data collection with the IEX and Aspect work force management systems, validating the data feeds of our Global Call Centers to ensure accurate reporting and metrics
- Responsible for conducting adhoc analyses and managing reporting and metrics as it relates to developing, analyzing, and producing daily, weekly, and monthly reports and/or graphs to assess current trends relative to driving day-to-day business decisions
- Responsible for developing and implementing contingency staffing models
Qualifications for workforce planning
- Partners with stakeholders by developing and driving milestones for change programs and processes, assessing current and future needs to support the overarching Workforce Planning strategies, and working with the workforce planning team to help identifying and overseeing implementation of new standards, tools and methodologies to improve the company’s workforce capabilities
- Helps in the preparation of executive level reports and presentations highlighting key insights and business impact
- Conducts supply and demand analysis and business scenario planning for large-scale projects by utilizing analytics resources, tool sets, modeling and justification for return on investment
- Influences stakeholders by recommending strategic large-scale changes in methodologies and processes based on data or trends
- Partners with stakeholders by developing and driving milestones for change programs and processes, assessing current and future needs to support the overarching Workforce Planning strategies, and identifying and overseeing implementation of new standards, tools and methodologies to improve the company’s workforce capabilities
- Prepares executive level reports and presentations highlighting key insights and business impact
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Workforce Planning Job Description
Job Description Example
Our company is hiring for a workforce planning. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for workforce planning
- Plays a lead role in HR processes and technology system integration
- Meet reporting requirements for workforce management
- Analyze enterprise-wide trends relative to resource schedules and allocation of talent
- Evaluate staffing implications of resource demand forecasts to determine if, when, and which type of staffing sources should be used to optimize cost effectiveness, operations efficiency, and delivery quality
- Plan future projections of staffing needs and forecast resource growth based on the organizational and business goals
- Manage and budget staff to utilize demand data and plan workforce size, composition, and acquisition timing
- Use external research and networks to understand key trends in staff functions and implications on talent strategy and programs
- Analyzes contact center trends and data from various sources to help answer questions related to workforce staffing needs and efficiencies for phone and/or non-phone channels (offline, chat, email)
- Workforce Planning – working with business leaders to design workforce action plans based on customer needs
- Sourcing – Finding candidates through advanced internet techniques
Qualifications for workforce planning
- Expertise in Workforce Planning is preferred
- Ability to read, analyze, interpret and comprehend documents, instructions, and correspondence/memos
- Ability to effectively present information and respond to questions from groups of managers or staff, customers and the general public
- Partner with VFS HR Business partners to analyze and implement workforce planning and workforce analytics
- Monitor trends, research and development to be on the leading edge in workforce planning
- Provide HR advice and support on VFS new market entry opportunities
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Workforce Planning Job Description
Job Description Example
Our company is looking to fill the role of workforce planning. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for workforce planning
- Develop and implement comprehensive and consistent strategies, tools, and processes related to workforce planning, staffing efficiencies, schedule forecasting, and staffing costs
- Optimizes short and long-term workforce planning processes using relevant data
- Understanding call routing concepts and how they impact staffing realities, in addition to being able to clearly communicate deviations from our plans is a plus for this role
- Excellent computer skills, particularly with Excel
- You will serve as a trusted advisor to corporate and business stakeholders, providing consultancy around organizational design, talent management and related domains, ensuring alignment to strategic directions and adding value I different cross discussions and processes
- You will be exposed and part of pivotal strategic processes and initiatives in the company
- Proactive Recruiting – establishing proactive recruiting strategies through talent mapping
- Talent Communities – building out talent communities through a Candidate Resource Management tool and establishing marketing cadences
- Workforce Consulting – Consulting with business leaders to come up with holistic solutions regarding finding talent
- Talent Management – managing a team of sourcing professionals and developing their skills
Qualifications for workforce planning
- Partner with VP Talent Management to develop career path opportunities across Volvo Financial Services global business
- Perform data analysis and reporting through surveys
- Drive and support implementation of key HR performance metrics to ensure effective HR processes
- Provide proficient consultation on workforce planning activities
- Be Volvo Financial Services HR representative on respective global HR working groups and projects as assigned
- Analyze and secure quality of HR data to understand trends and resolve problems in order to support the capability of the organization