Technical Writer / Analyst Resume Samples

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A Terry

Adan

Terry

4738 Boyer Flat

Dallas

+1 (555) 121 6523

4738 Boyer Flat

Dallas

Phone

p +1 (555) 121 6523

Experience Experience

Detroit, MI

Business Analyst / Technical Writer

Detroit, MI

Kertzmann, Schmitt and Smith

Detroit, MI

Business Analyst / Technical Writer

Perform Value Stream Mapping and provide recommendations for improvement
Worked in a small to medium size development team environment
Perform Gap Analysis of Mission Essential Task Lists, Directives, Operational Orders, Task Orders, etc, and identify process improvement opportunities
Provide support to contract Program Manager, as necessary
Setup the Test Case templates for the development teams
Collaborate with the Application Development team in enforcing mandatory documentation for every project
Develop procedural documentation such as Standard Operating Procedures,

Chicago, IL

Technical Writer / Product Analyst

Chicago, IL

Wisozk-Howell

Chicago, IL

Technical Writer / Product Analyst

Manage all aspects of projects, including planning, writing, review process, coordination of other departmental resources, and publication
Create documentation, including tech specs, product service descriptions, implementation guides, and reference manuals
Demonstrate ownership of the doc set, the performance of our business, and the success of our clients
Influence the direction of the product development process as you help the team articulate the value proposition and the technical details of software products
This position reports to the Sr. Director, Visa DPS Information Development, and will be based at Visa's offices in Highlands Ranch, Colorado
Partner deeply with a cross-functional team from Product Management, Technology, and Client Services
Excel in what you do. This an exceptional opportunity for an exceptional candidate

present

Philadelphia, PA

Mis Analyst Ii Technical Writer D

Philadelphia, PA

West-Kuhn

present

Philadelphia, PA

Mis Analyst Ii Technical Writer D

present

Participate and work as a team member or leader on various departmental projects
Develop and write routine specifications for small projects
Participate in the development of new systems to include but not limited to testing, procedures and implementation
Conducts interviews with various users and technical staff to gather data for documentation
Responsible for database maintenance of new and existing systems
Identify, document and implement process efficiency projects within the Credit Division
Participate in the resolution of any issues that arise from testing or implementation

Education Education

Bachelor’s Degree in Initiative

Clark Atlanta University

Bachelor’s Degree in Initiative

Skills Skills

Highly polished and confident communication ability; possess written, verbal and stand-up presentation skills. Adjusts communications to audience
Organized, self-disciplined, leads others towards common outcomes
Author and edit training materials, facts sheets, talking points, briefing papers, program reports, success stories
Perform advanced writing and editing tasks in Microsoft Office Suite including PowerPoint, including preparing PowerPoint presentations, reports, and white papers
Support the design of business processes including documentation of use cases and functional specifications
Ensure that all editorial reviews contain consistency in mechanics and expression; logical organization, development and support of conclusions; internal consistency; readability; clarity; flow; appropriate tone; adequacy and appropriateness of graphics and tables; and correctness of spelling, grammar and punctuation
Edit, copy-edit, and proofread, as well as sometimes reorganize drafts, rewrite sections, and provide writing assistance for all correspondence generated within the program (e.g., print and web) for clarity and accuracy
Takes the initiative to understand the business impacted by the project, current, trends and information that could impact the business and organization. Stays up to date on current industry best-practices
Develops integrated project plan; identifies and manages project dependencies and critical paths; and tracks/reports project milestones as well as status
Drafts and submits project budget proposals and recommends subsequent budget changes where necessary; conducts cost forecasting and actual tracking, as well as variance reporting

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Mis Analyst Ii Technical Writer D Resume Examples & Samples

Ensure documentation around complex routine queries is accurate and maintains appropriate controls
Maintain, document and support existing applications, data and reporting solutions built within the Group
Provide system support to assigned department; responsible for the maintenance of existing systems and processes, and participates in documentation and enhancements as needed
Conducts interviews with various users and technical staff to gather data for documentation
Identify, document and implement process efficiency projects within the Credit Division
Develop and write routine specifications for small projects
Participate in post implementation follow-up by getting feedback and resolving any issues
Bachelor’s degree in or in lieu of a degree a minimum of 4 years work experience
Bachelor’s degree in Information Systems, Finance or Business strongly preferred
Strong MIS skills preferred
Excel, T-SQL, Microsoft SQL Management Studio and supporting tools (or MS Access, relational database experience, equivalent SQL query language experience)
Ability to self-start; implement a creative, self-determined solution to manage departmental documentation, audit strikes, workflow wireframes
Ability to speak and write clearly, concisely and ability to listen to understand, fostering open and effective communications
Knowledge of data processing terminology; ability to understand business terminology; ability to understand business being supported

Technical Writer / Product Analyst Resume Examples & Samples

Bachelor's degree or equivalent work experience required. Typically requires 5+ years’ experience in technical writing
Experience in electronic funds transfer, retail banking, or card processing is preferred
Team player who can successfully interact across departments
Demonstrated ability to work in a complex organization to determine business and customer needs and to build solutions to meet those needs

Product Analyst / Technical Writer Resume Examples & Samples

Typically requires 5+ years experience in technical writing
Must be able to quickly develop an intuitive understanding of complex technical information
Outstanding written communications skills required
Strong interpersonal skills to influence cross-functional team decisions

Technical Writer Analyst Altria Account Resume Examples & Samples

This Technical Writer will manage multiple writing projects related to self-help/self-service articles, process documentation, training materials, and technical projects
Experience in Technology or Service Management is a plus
Company and vendor confidentiality is mandatory
Ability to interview Subject Matter Experts to derive relevant content is required
Ability to manage writing projects and follow up when necessary is essential
Effective decision maker once all options are weighed
Possesses the capacity to communicate complex business and technology concepts clearly and effectively to business consumers
Bachelor’s Degree required (English, Communications, or Technical degree) or equivalent experience
At least 5 years of business writing and communication experience
Self-starter/independent thinker
Demonstrated ability to communicate with internal and external stakeholders, at multiple levels within the organizations
Fluent with Microsoft Office and Visio programs
Proven history as Technical Writer in IT
Extensive experience with updating, editing and publishing documentation
Strong aptitude to accurately review complex and extensive materials including graphics, text, multi-media, web sites and charts
Strong project management skills including ability to create project plans and follow up and be persistent when necessary
Ability to regularly prioritize project workload effectively to meet all deadlines
Strong written communication skills and solid command of the English language
Strong attention to detail and branding to produce consistent, highly consumable content in both print and web
Capable of making an effective decision once all possibilities are weighed
Working knowledge of Adobe Acrobat
Experience with electronic routing systems and online annotations
Flexible and adaptable
Ability to put the Subject Matter Expert interviewees at ease and ask “open ended” questions to capture necessary information
Capacity to convince and sell your approach and ideas to your clients
Ability to interact with Service Desk, End Users, Subject Matter Experts, Product and Program Managers
Strong planning, scheduling, and researching skills. Must be able to complete projects on aggressive deadlines and work in a fast-paced environment
Skill to work effectively as part of a cross-functional team
Ability to effectively research software and hardware-related technical concepts
Writes a variety of technical articles, reports, brochures, and business documents for a wide range of uses
Aptitude to convey complex technical information clearly and concisely
Ability to communicate effectively with a variety of people – from executives to entry-level employees
Coordinate technical and stakeholder reviews to ensure accuracy and effectiveness of content
Work with SMEs, product managers and project managers on requirements – including control points, process gaps and risks on key processes
Ensure all procedure manuals, process narratives and flowcharts are accurate, consistent and meet appropriate industry and external compliance guidelines
Technical Writer, ITSM, Service Desk, ServiceNow: 2 years

Technical Writer / Product Analyst Resume Examples & Samples

Create documentation, including tech specs, product service descriptions, implementation guides, and reference manuals
Lead the discussion about information needs for the products you support
Influence the direction of the product development process as you help the team articulate the value proposition and the technical details of software products
Partner deeply with a cross-functional team from Product Management, Technology, and Client Services
Manage all aspects of projects, including planning, writing, review process, coordination of other departmental resources, and publication
Understand our business and our clients in order to ensure the documentation and communications you develop are relevant, powerful, and highly usable
Demonstrate ownership of the doc set, the performance of our business, and the success of our clients
Become a subject matter expert on the products you support
Excel in what you do. This an exceptional opportunity for an exceptional candidate
This position reports to the Sr. Director, Visa DPS Information Development, and will be based at Visa's offices in Highlands Ranch, Colorado
Bachelor's degree or equivalent work experience required
Must be able to quickly develop an intuitive and deep understanding of complex technical information

Mission Analyst & Technical Writer Resume Examples & Samples

3 years of experience with Joint Command mission review processes
Knowledge of USSTRATCOM mission areas
Ability to review and track reports and maintain organizational awareness for completion
Experience with the management processes to review documentation
Knowledge of DoD infrastructure
Ability to use Microsoft products in the design and refinement of technical documents for mission assessments
Possession of excellent review and evaluation skills for finalizing documentation between the team and clients

Technical Writer / Tscm Analyst Resume Examples & Samples

Minimum of three years of experience in technical writing
Superior interpersonal skills required
Experience in counterintelligence or writing and producing products for the intelligence community are highly desirable
Experience with working in the Intelligence community
Requires three years of administrative work
Knowledge and understanding of intelligence community standards and directives to include the Director of Central Intelligence Directive (DCID) 6/9
Substantive knowledge and understanding of regulations governing the use of classified materials
Ability to interact with groups or individuals outside own organization and/or agency
Must be proficient with Microsoft Suite of products including, Word, Excel, Access and E-mail business software
Position requires self-motivation and a high level of discretion to work effectively under a minimum level of supervision
Must demonstrate a good attitude and ability to work as a member of a team
Must be able to multi-task efficiently, work in a fast paced environment on multiple projects, and have a strong attention for detail
Must have a current US Government TOP SECRET Personnel Security Clearance and be able to qualify for SCI access
Must have a current US Government Single Scope Background Investigation (SSBI) (less than 4-1/2 years old) or be able to successfully complete a U.S. government administered Single Scope Background Investigation
Must be eligible for and able to obtain and maintain required Security Clearance/access approvals

Technical Writer / Business Analyst Resume Examples & Samples

Edit, copy-edit, and proofread, as well as sometimes reorganize drafts, rewrite sections, and provide writing assistance for all correspondence generated within the program (e.g., print and web) for clarity and accuracy
Ensure that all editorial reviews contain consistency in mechanics and expression; logical organization, development and support of conclusions; internal consistency; readability; clarity; flow; appropriate tone; adequacy and appropriateness of graphics and tables; and correctness of spelling, grammar and punctuation
Author and edit training materials, facts sheets, talking points, briefing papers, program reports, success stories
Perform advanced writing and editing tasks in Microsoft Office Suite including PowerPoint, including preparing PowerPoint presentations, reports, and white papers
Participate in requirements gathering and analysis sessions with the business users
Work closely with development team and business team for better understanding of requirements and customer expectations
Coordinate and gather functional requirements and explore design solutions with the technical team
Support the design of business processes including documentation of use cases and functional specifications
Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs
Document project-specific artifacts to include requirements traceability matrix, fit-gap analysis, functional design, test cases and scripts, test results, and training materials
Bachelor's Degree in a related area from an accredited college or university required, equivalent experience considered in lieu of degree
At least five (5) years of experience required developing technical documentation to support software development activities and deliverables with experience in

Program Analyst / Technical Writer Resume Examples & Samples

Performs a variety of complex analytical tasks in support of one or more contract programs
Develops plans and monitors tasks to meet contractual/project requirements for assigned program(s)
Establishes and defines program plan requirements and directs or performs in-depth studies to determine optimum program plans
Develops reports and analyzes performance metrics and programmatic documents against plans to ensure that contractual, cost, and schedule objectives are met
Directly support senior government customers in the execution of vital government project management tasks
Resolve administrative issues/problems that arise and recommend process improvements
Reviewing content of technical documentation for quality
Creating and maintaining project documentation to include spreadsheets, charts, design graphics, flow diagrams, software installation procedures, requirements traceability matrices, software design descriptions, software requirements, database design descriptions, software test plans, and software test reports
Creating, editing, and proofreading help systems software products using RoboHelp and RoboHTML. This includes context help and screen help
Testing online help systems for content and functionality during Development Integration Tests
Typically requires bachelor's degree or equivalent experience and five to seven years of related experience
Direct work experience with the use of advanced information technology to develop and/or integrate complex data
Must have knowledge of DoD standards and regulations like the FAR, DFAR, OPM requirements, and other business related regulations
Excellent Microsoft Office skills, to include Word, PowerPoint, and Excel skills
Proven ability to work in a fast paced, high stress environment
Motivated, conscientious self starter is required
The ability to work independently and without constant supervision
Creating, editing and maintaining spreadsheets, charts, design graphics, flow diagrams, various reports and high level presentations for senior management; and c reating PDF documents
Secret clearance is required before beginning work
Experience with naval correspondence
Experience developing training is very beneficial
Knowledge of RoboHelp is very beneficial
Previous experience with the TMIP-M system would be considered beneficial

Technical Writer / Business Analyst Resume Examples & Samples

Work closely with the PQRS team and other staff to study, discuss, understand and accurately and seamlessly translate current operational and personnel capabilities into content that can be incorporated into the current contractual deliverables
Help design, develop and lay out concepts for diagrams that reflect processes that can be represented in various graphical formats
Work closely with other members of the DECC PQRS team to design, draft, develop, edit and provide written content that accurately represents and meets the client's request. Edit written content provided by other contributing authors
Perform moderately complex analyses of business goals, objectives and needs, and the general business environment to align information technology solutions with business initiatives and requirements. May act as a liaison between technical personnel and non-technical personnel
Act as a Subject Matter Expert (SME) for legacy business requirements; develop CMS templates; and work with development and steady-state teams to correctly apply requirements and design documents
Bachelor's Degree in Computer Science, Computer Engineering or related field from an accredited college or university, or equivalent experience in lieu of degree, required
At least four (4) years of relevant writing experience required
At least two (2) years of experience with documentation, formatting, and proofing required
At least two (2) years of experience in editing documents, including technical documents, required
Healthcare and requirement analysis experience required
Ability to gather and assemble information pertaining to the subject matter, and organize and condense materials
Skilled at imparting technical information to technical and non-technical personnel
Demonstrate very good oral and written communication skills
Knowledge of IT practices and documentation requirements
Knowledge of various word processing and geographical presentation software
Knowledge of Microsoft Word (formatting, table of contents, headers, footers)
Experience with Microsoft Visio, Microsoft Excel and Microsoft PowerPoint
Experienced and knowledgeable in the use of automated tools to prepare, update, store and distribute technical and program documentation
Ability to work well in a team environment and lead a group
Reporting experience
Ability to work independently or as part of a team
SOA knowledge preferred
Oracle Suite with ties to the SOA suite experience preferred
Serena Dimensions experience preferred

Technical Writer / Policy Analyst Resume Examples & Samples

5 years of experience in a professional work environment
Experience with developing complex written deliverables, including project scope documents, concept of operations, standard operating procedures, quality assurance best practices, training documents, and project management plans
Active Top Secret clearance required
Experience with the DHS Systems Engineering Lifecycle and DHS 4300A/B
Experience with continuity systems and communications infrastructure
Knowledge of emergency management concepts, practices, essential requirements, and policy a plus, as documentation support will be aligned with emergency management policy, guidance, and regulations

Technical Writer / Business Analyst Resume Examples & Samples

Create and follow standardized project processes and documentation for custom developed applications
Experience documenting, demoing and or training custom software applications from inception to completion for Waterfall and AGILE projects
In a SELC or SDLC life cycle software development

Technical Writer / Business Systems Analyst Resume Examples & Samples

Technical writing of end-user documentation (online help, manuals, release notes and other communications)
Using tools like Microsoft Visio to draw logical flow charts and other diagrams
Gathering inputs and comments, technical editing and writing of software development artifacts such as project management and design documents
Working with requirements analysts and developers to clarify requirements and ensure a common understanding of documented requirements
Testing application functionality to verify that it meets requirements
Monitoring, researching, analyzing, and reporting production issues
Writing and proofing application text and messages
Creating basic computer graphics for software applications (icons, buttons, etc.)

Analyst / Technical Writer Resume Examples & Samples

Rich knowledge of Polycom solutions, especially Services Offers
Excellent Writing skills
Technical comprehension skills
Highly detailed analysis
Word and Excel skills
Outstanding verbal communication skills
Previous Services Offer Management experience a plus

Research Analyst & Technical Writer Resume Examples & Samples

Conduct literature reviews and other research in support of tasking’s given to the Defense Health Board
Coordinate briefings from subject matter experts in support of tasking’s given to the Defense Health Board
Synthesize information from literature reviews, research, and briefings into comprehensive, well-written reports, findings, and recommendations
Assist with planning and coordinating meetings and teleconferences with subject matter experts, to include drafting agendas, read-aheads, and minutes
Assist with meeting logistics
Provide back-up support to other research analysts as needed
Complete document archiving to meet Federal Advisory Committee Act requirements
Meet or exceed targeted billing hours (utilization)
Assist with business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials
Must have Masters in Public Health (MPH)
Strong research and writing skills
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Visio)
Experience with EndNote software a plus
Ability to attain Secret Clearance
U.S. citizenship may be required. Ability to work in the United States indefinitely required
Travel may be required

Business Analyst / Technical Writer Resume Examples & Samples

Collaborate with the Application Development team in enforcing mandatory documentation for every project
Build MS Project Plan templates for the core production systems
Setup the Test Case templates for the development teams
Show willingness to learn additional technologies
Bachelor of Science in Computer Science or related field of study
3-5 years of Business Analysis experience including technical documentation creation
Worked in a small to medium size development team environment
Experience with Agile/Scrum Methodologies/SDLC
Clear and concise communication / presentation skills
Direct hands experience with MS Office, MS Project, Jira, and Trello

Business Analyst / Technical Writer Resume Examples & Samples

Develop As-Is and To-Be process diagrams and procedures for interoperability of Cyber Teams and Cyber Defense functions of a Service Provider
Design and optimize business processes and approach to delivering services to TIER III customers
Perform Gap Analysis of Mission Essential Task Lists, Directives, Operational Orders, Task Orders, etc, and identify process improvement opportunities
Perform Value Stream Mapping and provide recommendations for improvement
Develop procedural documentation such as Standard Operating Procedures,
Identify, analyze, and document business requirements to support work product delivery
Development of Business Case Analysis (BCA), Concept of Operations (CONOPS), Memorandums of Agreements (MOA)
Coordination of project artifact development and delivery
Effectively communicates technical information to non-technical audiences
Influences others to comply with policies and conform to standards and best practices
Attends and participates in professional conferences to stay abreast of new trends and innovations in the field of information systems and/or cyber security
Provide support to contract Program Manager, as necessary

Analyst & Technical Writer Resume Examples & Samples

Analyze data collected during TPM and maintenance activities to determine and refine at minimum
Standard work time
Work Order and reference document details
Common Material to be used
Store room stock levels (safety stock & maximum)
Update and create intervention routine flow charts as needed
Coordinate with Engineering and Maintenance to obtain necessary information to create and update SAP Bill of Materials
Coordinate with Maintenance, Engineering and Operations to obtain necessary information to update the Equipment Component Tree & Master Routines to match the SAP Bill of Materials

IT Analyst / Technical Writer Resume Examples & Samples

Experience with developing, writing, and supporting technical staff
Ability to assist with the preparation of documents and supporting the development of deliverables and reports
HS diploma or GED and 6 years of experience with systems analysis, AA or AS degree and 4 years of experience with systems analysis, BA or BS degree and 2 years of experience with systems analysis, or MA or MS degree
DoD 8570 compliance IAT Level II Certification prior to start

Technical Writer / Analyst Resume Examples & Samples

Develop and maintain federal proposals (similar to grants), reports, and planning documents within required timelines
Organize material and complete writing assignments according to agency standards regarding order, clarity, conciseness, style, and terminology
Perform detailed writing, editing and proofreading of required supporting documentation
Bachelor’s degree, or equivalent combination of recent, relevant work experience
Have exceptional written and oral communication skills
Be proficient in Microsoft Product Suites (Word, Excel, PowerPoint and Visio)
Prior writing experience working in or for a government environment
Prior experience preparing healthcare information technology proposals or working in the healthcare technology environment
Prior experience in a procurement environment

Process Analyst Technical Writer Resume Examples & Samples

Create and maintain process documents at the direction of ITSM managers and process owners
Create and maintain Service Desk scripts as provided by IT/IS support teams
Create and maintain functional knowledge documents as provided by support teams
Create and maintain workflow diagrams using a graphical tool
Convert white board diagrams into mock-up documents using standard/agreed templates/formats
Monitor articles on the central repository and advise of documents/articles requiring review
Identify opportunities to create more-effective process documents and knowledge articles
Monitor IS and Company newsletters to identify the potential need to updated knowledge documents
Investigate and recommend more-effective ways of managing knowledge
Define and maintain standard templates
Create ITIL Tip Sheets and newsletters
Suggest/write/edit FAQs
Bachelor’s degree in English or a relevant technical field is desired (but not required)
STRONG Business Analyst skills or previous technical writing experience supporting an IT office (preferred-not required)
Experience with CAMTASIA highly desired
Experience collecting, organizing, editing and publishing manuals, standard operating procedures, training materials, installation guides, and reports
Experience with MS SharePoint and Content Management Systems a plus
Quick thinker with the ability to turn around quality documents in a timely fashion
Ability to convert diagrams and notes into template based design, process and/or knowledge documents
Ability to convert team based conversation into notes and/or diagram mockups
Knowledgeable in the use of IT Terminology
Ability to write clear and concise written documents
Ability to work independently in a dynamic, fast-paced environment
Ability to keep up with team/group discussions on process/knowledge and document the outcome
Ability to work effectively and efficiently in a geographically-dispersed team
Experience with MS Word, MS PowerPoint and & MS Visio required
Familiarity with ITIL v2/v3 concepts, SDLC, and IT functions preferred
Experience writing technical papers with best practices preferred
Highly Proficient in both oral and written communications
Highly Proficient in the use of office automation and desktop publishing software
Experience with BMC Remedy or Service Now process design capabilities highly-desired
IT Industry certifications are a plus (i.e. ITIL, HDI, etc.)
W2/ HOURLY PAY RATE: Open (based upon experience and qualifications)
There is no “per diem” with this position
There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs
At this time we are not in the position to offer any type of sponsorships or VISA transfers for this position

IT Analyst / Technical Writer Resume Examples & Samples

Ability to assist with the preparation of documents and support the development of deliverables and reports
Active DoD 8570 compliance IAT Level II Certification prior to start
TS/SCI clearance with a polygraph prior to start

Technical Writer / Business Analyst Resume Examples & Samples

PMP Required
Strong PCI implementation knowledge
Strong Project Management skills including Project Lifecycle knowledge from Ideation to Post Implementation
SSL Decryption experience
Excellent interpersonal and motivation skills
Ability to multi task

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