Technical Writer / Analyst Job Description
Technical writer / analyst
provides advanced-level support to Help Desk staff on complex end-user applications including but not limited to Microsoft Office, InterAction, iManage DeskSite, Adobe Acrobat, mobile applications and others.
Technical Writer / Analyst Duties & Responsibilities
To write an effective technical writer / analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included technical writer / analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Excel in what you do
Partner with product owners and leadership to identify and define scope, objectives and requirements
Conduct business process analysis to identify key business needs, issues and / or gaps
Partner with product owners, operations, and technology to develop and document business deliverables for new / enhanced capabilities
Participate in technology solutioning and development process by providing requirements documentation, use cases, subject matter expertise, and design input
Ensure buy-in of proposed solutions from key product owners, operations, and technology partners / leadership
Manage project risks and issues, adhere to project timelines and budget
Perform other dues as assigned by management
Business Analysts will be part of team that is responsible for the build out of operations and technology for Optum Medicaid Management Services (OMMS)
Edit, copy-edit, and proofread, sometimes reorganize drafts, rewrite sections, and provide writing assistance for all correspondence generated within the program (e.g., print and web) for clarity and accuracy
Technical Writer / Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Writer / Analyst
List any licenses or certifications required by the position: PDS, CAA, J6, SFDC, CISSP, CISA, ITIL
Education for Technical Writer / Analyst
Typically a job would require a certain level of education.
Employers hiring for the technical writer / analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Technical, English, Writing, Communications, Computer Science, Business, Education, Engineering, Information Technology, Journalism
Skills for Technical Writer / Analyst
Desired skills for technical writer / analyst include:
Various bank systems/applications
Visual Studio
HTML
Microsoft Word
Online help concepts and understanding of indexing concepts
FrameMaker
Madcap Flare
Similar authoring tool
Similar help authoring tool
Adobe Acrobat
Desired experience for technical writer / analyst includes:
Strong oral and written communication skills, clearly presents information, and has good listening skills
Excels in ambiguous work environment, easily adapts to shifting priorities
Ability to build OMMS solution and also operationalize
Strong focus on execution and delivery with ability to make recommendations and mitigate timeline risks
Ensure that all editorial reviews contain consistency in mechanics and expression
Technical writing capabilities with experience as Siebel business analyst preferred
Technical Writer / Analyst Examples
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Technical Writer / Analyst Job Description
Job Description Example
Our growing company is looking for a technical writer / analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical writer / analyst
- Support the ongoing metadata maintenance and process documentation updates for Configuration Management
- Prepare end user communications and support organizational readiness planning and execution related to Configuration Management project scope
- Effectively ‘translate’ technical details into materials that will be consumed by both technical and business end users
- Partner with Subject matter experts in the development of testing scripts for system test and user acceptance testing
- Develop materials in a manner that effectively considers Global end user audience (content development is English-only)
- Effectively document and communicate both technical and functional/process scope
- Work closely with other members of the DECC PQRS team to design, draft, develop, edit and provide written content that accurately represents and meets the client's request
- Perform moderately complex analyses of business goals, objectives and needs, and the general business environment to align information technology solutions with business initiatives and requirements
- Confirm ServiceNow configuration management catalog reflects current environment
- Develop communication and training materials, organize, facilitate, and conduct training via webinars, as needed
Qualifications for technical writer / analyst
- Ability to work as a team independently
- Ability to obtain and maintain Public Trust - High Risk security clearance
- 5-10 years in journalism or digital publishing, preferably with magazine writing experience (print or digital
- University degree in communications, economics, business or law
- A skilled writer/producer
- Can integrate feedback into content creation and quickly alert the team to any unusual or negative feedback
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Technical Writer / Analyst Job Description
Job Description Example
Our growing company is hiring for a technical writer / analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical writer / analyst
- Effectively gather information from subject matter experts across Finance, Risk, and Technology
- Perform technical and functional analysis
- Manage existing and new help projects
- Review and create topics based on usage statistics
- Work with internal end-users and Technology teams to create new topics
- Create engaging eLearning projects/training modules
- Write JavaScript for custom functionality
- Serve as a lead System Analyst in articulating and communicating BMDS characteristics and capabilities to internal MDA organizations, senior MDA leadership, and to organizations outside of MDA
- Review assessment requirements and analysis plans, and prepare product development timelines and schedule risk
- Determine assessment requirements, identify assessment sub-objectives, critical assessment conditions and make recommendations regarding the articulation and communications of BMDS capabilities
Qualifications for technical writer / analyst
- Ideal experience in banking or credit card domain or payment management systems
- Experience in handling documentation for VisionPLUS and AccessPLUS products
- Gathering requirements and experience with Vendor management
- Bachelor’s Degree is prefd
- Has basic knowledge of information systems elements (hardware, software, and network) and their application to written or video documentation
- Has an understanding of the supported business function(s) and the corresponding technical strategies, benefits, risks, and costs that impact the business
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Technical Writer / Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of technical writer / analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical writer / analyst
- Receive, , distribute for comment, and manage responses to congressional, media, and external agency request for information
- Oversee the creation and maintenance of all internal and external communication and forms, including proofreading and editing
- Highly polished and confident communication ability
- Takes the initiative to understand the business impacted by the project, current, trends and information that could impact the business and organization
- Estimates resources needed to achieve project goals
- Drafts and submits project budget proposals and recommends subsequent budget changes where necessary
- Respond to telephone, e-mail, and web-generated requests for support, including problem analysis, resolution and/or escalation
- Communicate with customers regarding their issues, both verbally and by written correspondence
- Have the ability to identify and make recommendations on operational issues in client computer systems
- Learn the different applications/systems and processes used on a daily basis by the R.O
Qualifications for technical writer / analyst
- Experience required – Structured Authoring/DITA
- Experience required – Adobe Captivate and/or other eLearning tools
- Experience required – JavaScript/jQuery
- Experience required – Microsoft Office, Visio and SharePoint
- Experience preferred – Version control/Subversion (SVN)
- Experience preferred – oXygen XML Editor
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Technical Writer / Analyst Job Description
Job Description Example
Our innovative and growing company is looking for a technical writer / analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical writer / analyst
- Learn to install and configure integrated parts catalogs
- Learn to install and configure Central Service and Carfax integrated applications
- Provide technical writing support by taking notes and rough narratives from technical and project team members and with minimal guidance create high quality documentation that is coherent accurate, and easy to follow
- Develop diagrams, charts, and graphics, for review and approval by technical subject matter experts and project management
- Review and edit technical and project documents for format, style, and language
- Proactively identify documentation areas that need to be updated based on engineering changes
- All duties may involve researching, collecting, analyzing, and organizing additional information and data
- Track documentation status for scheduling purposes
- Upload to and maintain document repositories and work closely with Data Managers to ensure data and documents are archived in a timely manner
- Plan, design, develop, and launch efficient operations systems in support of core organizational functions and processes
Qualifications for technical writer / analyst
- Experience preferred – Confluence
- Experience preferred – Adobe Creative Suite (Photoshop, Dreamweaver, Illustrator)
- Detailed-oriented, self-motivated and organized
- Thrive in fast-paced, deadline-driven environment as both an individual and team contributor
- Ability to envision new ideas on best ways to provide product information to end users
- Strong ability to communicate in written form
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Technical Writer / Analyst Job Description
Job Description Example
Our innovative and growing company is looking for a technical writer / analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical writer / analyst
- Conduct research on software and hardware products to justify recommendations
- Perform Information Assurance (IA) documentation and Knowledge Management processes
- Draft official templates for recurring processes (appointments, briefings, user agreements, exceptions to policy, briefing slides, training slides)
- Draft memoranda and supporting documentation for J6 (e.g., CAA designation and PDS certification package
- Draft Certification and Accreditation (C&A) artifacts (IRP, COOP, IAVM, Personnel Security, ) for TSOC (HQ and subcomponent enclaves)
- Provide IA guidance to J6 (COAs) based on a thorough analysis of current applicable policy
- Produce IA compliance reports, SOPs and TTPs based on current IA policy
- Analyze DoD and USSOCOM policies to provide policy references and recommendations for decision briefs
- Assist with USSOCOM policy reviews (TMT) by providing input on comment matrix
- Planning, facilitation and follow up for key stakeholder meetings around feature/functionality
Qualifications for technical writer / analyst
- 5 year’s experience with Missile Defense Agency or other Department of Defense acquisition programs involving radar, fire control, and/or weapon subsystems desired
- Systems Engineering management experience in defense or related industry desired
- IT Industry certifications are a plus
- Edit the technical writing of co-workers, managers or other associates
- Execute basic updates to wiki, website and channel guides
- Minimum of four (4) years as a Business Analyst demonstrating consistent growth and achievements