Technical Operations Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the technical operations job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

JR
J Rosenbaum
Jerrod
Rosenbaum
7046 Jorge Rapids
Boston
MA
+1 (555) 804 8174
7046 Jorge Rapids
Boston
MA
Phone
p +1 (555) 804 8174
Experience Experience
01/2014 present
Los Angeles, CA
Technical Operations Specialist
Los Angeles, CA
Technical Operations Specialist
01/2014 present
Los Angeles, CA
Technical Operations Specialist
01/2014 present
  • Conducts analysis on market systems and interfaces with Sales & Traffic departments on technical issues (i.e. audio and video problems, servers, modems, etc.) Applies systems analysis techniques and procedures to determine system functional specifications, and design, develop, test, or modify computer systems or programs based on user or design specifications
  • Measures, communicates and controls operations across multi-tier, integrated production systems by driving best practices, leveraging technology, analyzing metrics and optimizing workflows
  • Working knowledge of operating systems (Unix-like, Windows and/or OS X), computer networks (LAN, WLAN, WAN, etc.), and internet and web protocols (DNS, FTP, HTTP, SSH, SSL, TCP and UDP)
  • Following unplanned outages, conduct an RCA meeting to identify the root cause & corrective actions and assist in publishing the RCA report internally and externally, ensuring that the actions are closed in timely manner
  • Provide in-depth knowledge for critical facility electrical infrastructure including generators and related fuel systems, electrical systems that include but are not limited to switchgear, UPS units, PDUs, batteries and associated systems
  • Manage / execute the annual site Validation Master Plan(s) in the area of process validation, cleaning validation, sterilization validation, aseptic process validation, packaging validation etc
  • Provide in-depth knowledge for critical facility mechanical infrastructure including CRAC units, CRAH units, Chiller plants, rooftop units, and associated systems
04/2007 11/2013
Los Angeles, CA
Manager, Technical Operations
Los Angeles, CA
Manager, Technical Operations
04/2007 11/2013
Los Angeles, CA
Manager, Technical Operations
04/2007 11/2013
  • Manage team talent via recruitment/development of high performing team members, setting clear expectations for and providing timely feedback on individual and team performance, and taking corrective action when necessary
  • Remove roadblocks preventing delivery of technology initiatives throughout the organization: refresh legacy infrastructure; shorten delivery timelines; operational readiness; improved quality and systems validation
  • Assists in hiring, coaching, developing, and preparing performance evaluations, giving feedback of Associates to ensure a quality work team
  • Engage infrastructure engineering, development, business groups, and the vendors to perform product installations. Validate successful implementations or fallbacks
  • Collects, analyzes, and summarizes information and trends to prepare reports.-Oversees complex or major installations of systems equipment.-Coordinates orders and deliveries with other vendors during the system implementation phase
  • Act as central point of contact and information in support of paper related events/promotions, and local publishing teams for franchise live operation worldwide
  • Directly Supervises Area Supervisors of Technical Operations and ensures that all Service and Installations are completed according to company practices and standards
02/2004 12/2006
Philadelphia, PA
Technical Operations Analyst
Philadelphia, PA
Technical Operations Analyst
02/2004 12/2006
Philadelphia, PA
Technical Operations Analyst
02/2004 12/2006
  • Manage workstreams of Service Providers and Suppliers, Vendors, and Contractors
  • Proactively develop and suggest process improvements that can be applied globally
  • Manage & work multiple tasks simultaneously with minimal supervision
  • Provide operational support to multiple network infrastructure products along with cross functional security activities and project teams including along with but not limited to, DTS, GNS, Corporate IT Risk Management functions and lines of business within JPMC
  • Establishes File Transfer Protocol (FTP) setup for external/internal clients including account setup. Coordinates with System Programmers on password and key exchange. Ensures the security and integrity of FTP setup in dealing with customer financial and personal data. Typically will handle clients/plans of varying scope, but may support/work under the guidance of lead analysts and management for the most complex FTP setups
  • Provide expertise in the full range of technology controls practices: information risk management, business resiliency, IT control policies, etc
  • Perform configuration management tasks
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Florida Atlantic University
Bachelor’s Degree in Computer Science
Skills Skills
  • Able to develop and maintain relationships with clients and internal teams
  • Ability to remain calm and effective in high pressure outage situations
  • Focus on delivering client satisfaction and quality
  • Understanding and knowledge of regional trading venues
  • Awareness of market influences
  • Understanding of Markets
  • Business regulations (SEC, FSA, Basal III, etc)
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1

GSO Wintel Technical Operations Resume Examples & Samples

  • Strong trouble shooting skills
  • Will be part of production support team supporting health and compliance of all Windows physical and virtual servers globally
  • Troubleshooting operating system and server hardware issues for windows environment
  • Will be responsible for handling critical situations (Priority one issues)
  • Should possess advanced knowledge hands on experience on Cluster configuration and troubleshooting
  • Has good understanding of the following skills/Tools: Virtualization, Monitoring tools like Tivoli, NETSNMP and HPSIM etc
  • Good Scripting knowledge
  • Knowledge on SRDF, SFTP&DoubleTake will be added advantage
  • MCSE 2012is added advantage
2

Technical Operations Analyst Resume Examples & Samples

  • Configure and administer Java Application Servers like WebLogic, WebSphere, and Tomcat on heterogeneous platforms (UNIX, Linux and Windows)
  • Lead the support of production service requests, performing routine administration, and supporting hardware and software infrastructure
  • Provide L2 application production support
  • Works closely with clients, vendors, PAC, and other technical staff to identify and resolve complex issues or problems that impact the middleware environment
  • Consults with clients and other technical staff on complex middleware maintenance issues
  • Provides administrative and middleware technical support to application development teams
  • Create WAS scripts to automate WAS deployment and administration including application, upgrades/patches
  • Analyze and tuneWebSphere Application Server (WAS)for optimal performance including database and repositories communication
  • Perform WAS installation and configuration for various applications including enabling security and Single Sign On (SSO) with various repositories
  • Researches, evaluates, and recommends new tools and technologies that falls under Middleware domain space. Provide capacity planning and manages performance of the middleware environment
  • Provides Tactical Response support on rotation basis - Trains and mentors lower level systems engineering staff
  • Provide 24 X 7 support as part of On call rotation and performs other duties as required
  • Prefer a Bachelor of Science degree in a technical field
  • Experience working a in a multicultural department with globally disperse resources and responsibilities
  • Prefer financial industry experience, credit card and/or payment systems experience
  • Technical experience supporting distributed and mainframe platforms
  • Excellent consultative and communication skills
  • Demonstrated analytical ability and judgment
  • Ability to work effectively with clients and other technical staff
  • Ability to work independently with little or no direct supervision
3

Assistant VP-technical Operations Resume Examples & Samples

  • Defines/ implements process and strategy to ensure network service definitions and defining elements are published, kept up to date and are reflective of consumption trends. Works with engineering/architecture and operational teams to ensure that all services pivot back to agreed upon operational metrics and measurements prior to implementation
  • Oversees the product/service launch strategies and the associated communications and marketing campaigns to ensure successful release and adoption. Enables product/service feedback loops to provide constant input on product/service success
  • Drives a behavior and language of metrics and measurements throughout the team and within all processes and services deployed. Removes subjectivity and ambiguity from the services and promotes qualitative discussion whenever possible
  • Works to define processes and methodologies to review and adopt service onboarding and roadmaps. Ensures that Architecture, Engineering and Operations team stay aligned and focused on agreed upon strategies
  • Works to define the appropriate charging & recovering methodologies for all service offerings
  • Motivates and leads a high-performance Network Services and Operations organization; attracts, recruits and retains key members of the organization
  • Must be an emotionally aware and progressive career and behavioral coach whom has a demonstrated track record of mentoring success in teams
  • Engagement Leader aligned with Credit Union Principles and building a career enabling and ‘people first’ culture within the team further acting as an executive ambassador role model for all of IT
  • Facilitates a services culture across the organization
  • Ten years of direct financial institution experience in back office operations
  • Minimum ten years previous supervisory experience
  • Proven ability to lead a progressive IT group
  • Ability to manage communicate technical concepts to technical and non-technical audiences
  • Broad knowledge of data processing systems, concepts and methodologies
  • Exposure to project management methodologies, networks, telecommunications, call center, business applications and/or software development
  • Technical proficiency in all areas of banking operations. Specifically, returned items, large items (Federal and Clearing House rules and regulations), ACH Processing (NACHA rules & regulations), exception processing (non-post & overdrafts), ATM reconcilement, dormant account processing, collection items, and levies
  • Ability to manage multiple concurrent project
  • Demonstrated aptitude for learning new technologies
  • Financial industry operations experience; preferably within a credit union
  • Previous experience with .Net, SQL, and/or ETL applications
4

Technical Operations Internship Resume Examples & Samples

  • Maintain department wiki site and work with developers and internal team to add content
  • Handle requests through the dept. 'hotline' for service updates, general questions and request status
  • Distribute maintenance notifications for system maintenance
  • Participate in client/game on-boarding, pre and post-launch reviews and meetings with developers about upcoming projects
  • Produce metrics reports about various data points around service delivery, service availability, system status and health and others as needed
  • If pursuing a hands-on technical path, opportunities exist to participate in systems engineering tasks related to Linux-based public and private cloud systems engineering tasks
  • Team-player who takes initiative, supports the team with a positive attitude and is not afraid to take risks or try new things
  • Ability to work independently on tasks, though unafraid to ask for help or guidance
  • Proficiency with word processing software, presentation tools (Word, Powerpoint or similar open-source tools)
  • An interest in Project Management, Servie Delivery or Technology
  • A desire to work as part of a high-perfroming team
  • Technical experience is appreciated but not required
5

Manager, Technical Operations Resume Examples & Samples

  • Lead a team that engages in partnership with product owners, customer care representatives and engineering teams to envision and employ initiatives aimed at maximizing stability, reliability and quality of digital video streaming operations and associated services
  • Identifies monitoring and defect reporting/tracking process and toolset improvement opportunities and drives implementation and adoption
  • 5 years in technical operations and/or support in a leadership role
  • Experience with ticketing/issue-tracking systems (e.g. JIRA, Trac, Bugzilla, Apache Bloodhound, Pivotal Tracker, etc.)
  • Working knowledge of operating systems (Unix-like, Windows and/or OS X), computer networks (LAN, WLAN, WAN, etc.), and internet and web protocols (DNS, FTP, HTTP, SSH, SSL, TCP and UDP)
  • Familiarity with system monitoring tools (Zenoss, Cacti, Top, Munin, etc.)
  • Programming proficiency with one or more scripting languages (bash, Perl, Python, Javascript, etc.)
  • Excellent problem-solving, analytical, writing and verbal skills, with the ability to build/maintain professional working relationships
  • Ability and amenability to accept around-the-clock on-call responsibilities are required
6

Manager Technical Operations Resume Examples & Samples

  • Lead a team of technical operations specialists responsible for monitoring and managing the video streams as well as the environments on which all of WATCH's customer facing products operate
  • Be the catalyst behind ensuring an excellent end-to-end viewing experience and will channel requirements to improve service performance, scalability, and reliability
  • Bring key process efficiencies, tooling, and metrics together to ensure that our digital television services are always available and deployments are seamless and efficient
  • Establish clear goals for the team as a whole and the individuals within the team
  • Work closely with various development teams within the organization, the data center team, the product managers and the customer care team among other internal clients
  • Minimum of 5 years’ experience operating mission critical online services
  • Hands-on experience with web technologies and protocols
  • Experience maintaining large scale distributed systems
  • Well versed in metrics, monitoring and notification systems
  • Familiar with open source environments and cloud computing services
  • Working knowledge of one or more programming languages
  • The ability to produce detailed technical documentation
  • Excellent written and verbal communication skills with the ability to work across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
  • Proactive and a self-starter, with the ability to work in a fast-paced environment and handle multiple simultaneous tasks
  • Bachelor’s degree in computer science or equivalent experience
7

Technical Operations Analyst Resume Examples & Samples

  • Bachelor's degree in a Computer Science related field or 4 years of systems experience
  • Minimum 5 years troubleshooting computer and network issues using packet capture tools and understanding server technologies
  • Minimum 5 years experience in troubleshooting network connectivity issues using switches and routers
  • Minimum 3 years experience using Microsoft office suite tools
  • Minimum 5 years experience: Cisco IOS, Linux/Unix, Stratus VOS, TCP/IP and Windows O/S
8

Senior Specialist Data Protection Technical Operations Resume Examples & Samples

  • 5 years experience in day-day support of enterprise-scale, complex environments
  • 5 years of experience in either a large IT shared services organization or outsourced environment
  • Expert level knowledge of systems administration, x86 platform management and other services required to run a complex corporate HADR portfolio
  • 5 years experience and demonstrated ability to consult on complex/highly complex initiatives, service requests or technical issues
  • 3 years experience with large IT Service Management solutions (especially Incident, Change, Request) and associated processes
  • 3 years experience with large monitoring and event management solutions and associated processes
  • 3 years experience working in an ITIL framework or six sigma organization
  • Enterprise level hands on technical expertise in two or three technical disciplines
  • Major storage platform certifications
  • Certifications in VMware or other virtualization platforms
  • Familiarity with ITIL processes
9

Dir / Technical Operations Resume Examples & Samples

  • Lead the development, implementation, and integration of the Video Production Center. Coordinate with Gannett network, internal engineering teams, external vendors & consultants to establish a state of the art production center (hardware & software) for cross platform digital, online & live video
  • Responsible for collecting business and systems requirements from internal and external customers, writing specifications, driving project schedules from design to release, and managing the production launch. This involves set up of edit & control rooms (infrastructure/hardware/software) for a digital video production center in conjunction with internal & external engineering teams
  • Develop technical solution for creating and delivering broadband video content for Gannett news, Web sites and their mobile counterparts. Interface with business owners regarding their video needs and requirements
  • Establish live streaming video (infrastructure, software & players). Develop syndication systems. Participate in digital video advertising platform. Provide technical assistance for redesigns, operational issues and managing internal clients
  • Responsible for the technology that delivers high quality experience, including: Content ingestion, encoding, and digital rights management, Distribution, including content delivery network (CDN) management, streaming, and quality of service & Operational, and business metrics
  • Using industry and application knowledge of online video streaming, media players, and ad serving technology to proactively develop product functionality and recommend solutions. Establish best practices & adherence of standards
  • Manage one direct report (Manager, Digital Video Production)
  • Bachelor's degree in Computer Science preferred
  • 8+ years progressive leadership in digital video product development/delivery & software development and 5+ years management experience
  • Technical leadership in related industry domain(s)
  • Experience delivering to consumer level services in digital and online video platforms
  • Firm grasp of state of art and emerging trends in Web technology and web services, as well as video technology. Excellent understanding of core digital video & video networks. Individual must possess a general knowledge of IT systems, applications development, digital audio, digital video, multimedia, and consumer electronic devices
  • Excellent communication skills with team members, technical partners and management
  • Proven leadership with ability to manage daily operations effectively
  • Excellent project management skills, including planning, timeline, dependency and risk management
  • Digital video industry experience required. Video-based services or cable/broadcast industry experience preferable
  • Knowledge of Video streaming technologies & consumption, Digital media operations, Digital advertising technologies, Analytics (Omniture etc)
  • Knowledge of media industry business and content management processes is desirable
10

Manager, Technical Operations Resume Examples & Samples

  • Prioritize promo asset requests: supervise priority for tech coordinators pushing and pulling files, transcoding, archiving, entering metadata, and locating assets. Hands on push/pull, transcode, archive when team needs assistance with overflow or vacation coverage. Troubleshoot tech issues with files received and outgoing transcodes
  • Evaluate current workflows and implement new strategies to improve organization and standard operating procedures for downloading and distribution of media
  • Monitor storage capacity for all mass storage devices including SAN/NAS, Avid Isis, FTP’s, shared IT drives, and WireDrive
  • Assist Director and VP of Tech ops with facility capital and non-cap expense technical projects
  • A minimum of 4 years’ experience working in post-production environment in an operations or technical role preferred. A Bachelor’s degree in Broadcast or a technical field preferred, but not required
  • Good mathematical skills required for calculating time code / and technical troubleshooting
  • Word, Excel, Web Apps, Outlook, a must. Knowledge of: Avid Media Composer and Final Cut 7 as well as knowledge of media formats, file types, codecs, frame rates, and transcode settings. Avid Interplay or other media asset management systems. FTP applications (Filezilla, Fetch, Cyberduck). Accelerated FTP services including Signiant and/or Aspera. DVD creation in DVD Studio Pro and Toast. 3rd party media sharing and delivery applications, (WireDrive/MediaSilo, Hightail). Transcoding applications (Compressor, Sorenson Squeeze, Quicktime Pro 7,Mpeg Streamclip). Codecs (Avid DNXHD, Apple ProRes HD, H264, MPEG, Avid MXF). Storage devices and asset management systems (NAS/SAN, FTP,DAM/MAM. Working knowledge with videotape decks (HD Cam, Digibeta, D5)
  • Good organizational, time management and prioritization skills are necessary. Must have ability to multi-task and work effectively under changing priorities, heavy deadlines, and daily time constraints. Knowledge of post-production and file-based workflows is important
11

Technical Operations Centre Shift Operator Resume Examples & Samples

  • Incident Management - Co-ordinating response by Service Operations and Platform Operations teams for all infrastructure incidents and high impacting incidents globally
  • Problem Management - Providing ongoing analysis, tracking and reporting on post mortem events
  • Change Management prove a central co-ordination point for all high impacting changes outside of core business hours to maintain the integrity fo the Nomura OT Infrastructure
  • Very strong interpersonal communication skill
  • Very strong customer focus and ability to understand customer requirements
  • Extremely well organised and self-motivated
  • Ability to manage several work streams in parallel and to work to tight deadlines
  • Ability to influence and persuade internally and externally, often at key decision making levels on major issues
  • Ability to work within a team and to resolve conflict and deal with resistance
  • Understanding of IT Infrastructure/applications
  • Experience of managing third party suppliers
  • Previous experience in an ITIL environment, including a minimum ITIL V3 Foundation accreditation
  • Commercial experience of operating as a Service Manager in a complex stakeholder environment
12

Senior Specialist Virtualization & Hosting Technical Operations Resume Examples & Samples

  • Overall 10 years experience in Data protection and backup technologies engineering, installation and maintenance
  • 5+ years experience in day-day support of enterprise-scale, complex environments
  • 5+ years of experience in either a large IT shared services organization or outsourced environment
  • 3+ years experience with large IT Service Management solutions (especially Incident, Change, Request) and associated processes
  • 3+ years experience with large monitoring and event management solutions and associated processes
  • Exceptional communication skills are a must. Demonstrated ability to communicate effectively at a variety of levels and to communicate intricate technical and procedural matters to both technical and non-technical personnel
  • ITILv3 Foundations Certified
13

Technical Operations Technician Resume Examples & Samples

  • Must be computer literate (Mac & PC); Knowledge of I.T. technology a plus
  • Must be familiar with the use of video timecode in a post-production environment
  • Must be able to handle multiple projects and tasks at the same time
  • Must be able to handle being in a fast paced service environment that changes continuously depending on the needs of the clients
  • Must be detailed oriented and extremely organized
  • Spanish and/or Portuguese speaker a plus
  • Broadcast Engineering degree and related fields preferred
14

Weekend Shift Technical Operations Analyst Resume Examples & Samples

  • Research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
  • Provides activity, progress and status reports to management and keeps management posted of any critical issues
  • Design, document and enforce escalation policies and procedures
  • Provides accurate problem identification, recommendation of system or design fixes
  • Ability to work Friday, Saturday, and Sunday from 5:00-pm to 7:00am
  • Minimum 3+ years of overall professional experience in a large-scale, high availability, fast paced, distributed environment
  • Minimum 3+ years experience with Unix operating systems, SQL query skills are required
  • Minimum 3+ years experience with Tandem batch processing, including submitting jobs and validating data
  • Experience with environments such as Netbatch, ControlM and PeopleSoft also desirable
15

Director, Remote Technical Operations Resume Examples & Samples

  • Directly responsible for Golf Channel relationship with NEP and outside production facilities
  • Manage equipment, below the line manpower, and budget levels for all Studio/Spotlite Broadcasts
  • Oversee all Technical Managers for all Studio Remote Broadcasts
  • Create and manage SOP’s for all remote technical operations and provide weekly reports on event planning and technical setup
  • Conduct or supervise site surveys for all studio type events as required
  • Oversee all technical planning for all studio remote productions
  • Remain current with remote production technology in order to present meaningful recommendations for show efficiencies
  • B.S. degree, B.A. degree, or equivalent technical training
  • Minimum ten (10) years Production/Technical Management experience, including a significant amount of time in a supervisory, decision-making capacity
  • Must have excellent technical knowledge of equipment complements used in remote production, with significant experience negotiating technical equipment leases, determining appropriate equipment replacements/upgrades and overseeing implementation of various production requirements
  • Must have experience with budgeting, spreadsheets, and technical reporting/paperwork
  • Must be willing to work in Orlando, FL
  • Must be willing to submit to a background investigation
  • Must have unrestricted work authorization to work in the United States
  • It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics
  • Experience with golf remote production
16

Technical Operations Technician Resume Examples & Samples

  • Assists in maintaining and diagnosing the data communications network regarding network and application connectivity
  • Answers queries from internal and external customers regarding operations and procedures for network equipment and application connectivity. Escalates more complex issues that require resources outside of the NCC
  • Monitor HP Openview for all circuits, and host availability and escalate to appropriate internal group or call out to the circuit vendor for resolution
  • Monitors, resolves and documents network problems, potential problems and trends such as data communication lines, equipment malfunctions, software related problems and incorrect operational procedures
  • Interfaces with other departments regarding network issues
  • Ability to capture data using packet capture software and troubleshoot output requires strong knowledge of TCP/IP
  • Must be able to work second shift Sunday-Thursday 2:30pm- 11:00pm
  • Bachelor's degree in a Computer Science related field or 1+ year of systems experience
  • Minimum 1+ years troubleshooting computer and network issues using packet capture tools and understanding server technologies
  • Minimum 1+ years experience in troubleshooting network connectivity issues using switches and routers
  • Minimum 1+ years experience using Microsoft office suite tools
  • Minimum 1+ years experience: Cisco IOS, Linux/Unix, Stratus VOS, TCP/IP and Windows O/S
  • Cisco certification
  • Ability to communicate in a professional manner with strong interpersonal skills when interacting with others in a customer facing support role
17

Senior Technical Operations Centre Engineer Resume Examples & Samples

  • 1st and 2nd Line Technical Operations Support
  • Log all 1st and 2nd Line queries for Networking, Trading and Market Data issues
  • Incident manager
  • Escalate in line with escalation process and policy
  • Customer Incident Notification
  • General Notifications to do with Maintenance activities
  • Exceptional Troubleshooting Network issues
  • Problem analysis and correlation of incidents
  • Vender management
  • Cross team collaboration
  • Manage TOC queue and ticket assignment in Service Now and other CRM systems
  • Chair Change Request daily meetings when required
  • Change Request preparation ready for approval
  • Manage/action out of hours network changes
  • Overnight Runbooks for application support and pre-market checks
  • Compile Operational Status report
  • Mentoring junior NOC engineers
  • Leading process efficiency improvement for the TOC
  • Decommission services as requested
  • Major Incident management
  • Technical NOC background
  • Experience troubleshooting the following network technologies and platforms
18

Technical Operations Analyst Resume Examples & Samples

  • Provide all the necessary initial setup analysis in order to meet the processing objectives and requirements of the client
  • Assume the responsibility for expediting job flow, resource utilization, and problem analysis to maintain service levels defined in conjunction with our business partners
  • Ensure that all policies and procedures are being followed
  • Ensure that all problems and service requests are promptly addressed accurately and on time
  • Support Operations to resolve problems with production cycles and take proactive measures
  • Assist with the development and maintenance of technical/operational procedures, process work flows for new and updated systems / operational / application teams
  • Provide training to end users as requested
  • Responsible for setting up and deleting reports using Robot Reports
  • Continuously develop and improve technical skills
  • Familiarity with SOX controls
  • This position requires that requests be completed with limited amount of lead time and with a high degree of accuracy. Incumbent must possess problem analysis experience in addition to the ability to work in a fast paced, multiple parallel Sysplex environment
  • Combinations of the following skills: Robot (AS/400), CA Workload Automation SE (Ca7) , CA Workload Automation AE (Autosys), ACF2, OPAL Code, AS/400 commands & queries, SQL, CL, UNIX, Windows OS, FTP, CA11, JCL, JES Commands, Endevor, Infoman, TSO, PTM, File-Aid, Lotus Notes, MS Office Word/Excel/Visio/Power Point,Service Now
  • Effective analytical, problem solving and communication skills
  • Excellent written and verbal skills along with a strong customer service orientation
  • Ability to multi-task, work independently as well as being a team player
  • The ability to manage a wide variety of projects
  • Experience with other scheduling software products, RPG, Windows and Unix platforms a plus
  • Projects will require documentation skills using MS Office Suite
  • Bachelor’s degree in related field. Equivalent experience will be considered in lieu of education
  • Two to four years experience with operational and/and product infrastructure
  • Ability to interact with various users, service partners, business units and management
  • Capable of following detailed procedures and recognizing deviations from expected results
  • Effective communications, organizational, analytical and problem-solving skills
  • Proficient knowledge and understanding of specific products, systems and technical infrastructure
  • Solid knowledge of basic functions within CA Workload Automation SE (formerly called Ca7), CA Workload Automation AE (Autosys) and Robot Suite of Tools-Scheduling (AS/400), Scheduling Platforms
  • Must be comfortable addressing groups of individuals
  • Good organizational skills, troubleshooting skills, the ability to gather key information and to prioritize tasks
19

Technical Operations Analyst Resume Examples & Samples

  • Exposure to SQL queries
  • Basic understanding of HTML and Regular Expression
  • Familiarity with IBM’s Sterling File Gateway highly desired but not required
  • Robust customer service skills. The ability to work well with internal and external customers
  • Well developed communication skills including the ability to interact with people at all levels of management and staff
  • Sound judgment and a common sense approach to problem solving and priority setting
  • Knowledge of communication protocols (HTTPs, FTP, SSL, etc)
  • Demonstrated technical understanding with the ability to effectively communicate technical concepts to a nontechnical audience
  • Time management skills and an ability to prioritize based upon rapidly changing customer requirements
  • 2 to 4 years experience with operational and/or product infrastructure
20

Field Technical & Operations Specialist Resume Examples & Samples

  • Provide service specific training to Tesla Motors’ technicians on electric vehicles equipped with complex automotive/electromechanical systems (powertrain, passive restraint system, steering/suspension/brakes, thermal management). Provide specific & general training on high voltage DC systems
  • Provide Service Center support worldwide
  • Extensive travel; will spend 75% of the time in the field
  • Train and develop Service Technicians on inspection, repair, and service of Tesla electric vehicles
  • Deliver Technical Training materials worldwide
  • Knowledge and experience in methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
  • Develop training materials in close consultation with Service and Field Service Engineering
  • Communicate field issues and work closely with Field Service Engineering to support customer vehicles
  • Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Tesla’s objectives
  • Assist with operations in Service Centers worldwide that include: special tooling inventory audits, vehicle troubleshooting, and generating weekly field reports back to training headquarters
21

Technical Operations Specialist Resume Examples & Samples

  • Engages in partnership with product owners, customer care representatives and engineering teams to envision and employ initiatives aimed at maximizing stability, reliability and quality of digital video streaming operations and associated services
  • Measures, communicates and controls operations across multi-tier, integrated production systems by driving best practices, leveraging technology, analyzing metrics and optimizing workflows
  • Fields reports of instability and/or outage from partners and customers and manages communications with stakeholders and responsible engineering and/or programming teams
  • 5 years in technical operations and/or support
  • Experience with ticketing/issue-tracking systems (e.g. JIRA, Zendesk, Trac, Bugzilla, Apache Bloodhound, Pivotal Tracker, etc.)
  • Familiarity with system monitoring tools (Zenoss, Cacti, Top, Munin, Nagios, etc.)
  • Excellent problem-solving, analytical, writing, documentation and verbal skills, with the ability to build/maintain professional working relationships
  • Must be proactive, with the ability to work in a fast-paced environment and handle multiple simultaneous tasks
  • Experience working with Digital Media is a plus
  • Associate degree in computer science or related technical field
22

Technical Operations Analyst Resume Examples & Samples

  • B.E / B.Tech / ME / M.Tech / MCA from 2012 / 2013/2014 pass out batch(s) only
  • Minimum 65% aggregate in the highest qualification
  • Work Experience 12 to 24 Months
  • Ability to work in a Team
23

Technical Operations Analyst Resume Examples & Samples

  • Lead and support the Production Readiness team in daily production readiness/change record analysis
  • Facilitate in cross line of business discussions/meetings to gain understanding of change events and their impact to Mortgage Banking business and technology
  • Communicate change awareness to consumers of Prod Readiness services, including senior technology management, cross LOB departments and functional personnel
  • Produce change management reports, maintain a calendar of events, and communicate to parties on a weekly basis
  • Lead change collision discussions and act as mediator in scheduling conflicts
  • A minimum of 5 years of Change Management systems, Service Center applications and general policies/procedures for these processes
  • A minimum of 5 years of Production Readiness and Release Management
  • A minimum of 3 years of Mortgage Lending systems experience is required
  • Ability to develop strong constituent relationships, and to collaborate with business and technology partners to ensure end to end quality of our services
  • Excellent communication skills (both verbal and written) with outstanding attention to detail and organizational skills
  • Advanced Microsoft Excel skills in creating/managing Pivot tables, lookups and macros. Advanced PowerPoint and SharePoint skills. COGNOS Report Studio skill high desirable
  • Experience applying SDLC, ITIL, Six Sigma, or Lean methodologies; certification considered a plus
  • Bachelor's degree desired or minimum five years equivalent work experience in combined business, project management, change management, IT experience required
  • Agile methodology experience
24

Technical Operations Specialist Resume Examples & Samples

  • Ability to use Microsoft software to register, track, and follow up on problems for statistical analysis and reporting
  • Describe, represent, and develop concepts in presentation form on a computer
  • 5 years job-related experience with automotive manufacturing processes and quality assurance background with a thorough understanding of quality systems and processes
  • Ability to design, develop, and steer the high-level projects and technical operations of a multi-disciplinary area with 3 departments and 2 sub-departments
  • Ability to effectively communicate in a way that will bring synergy to processes
  • Knowledge of VW Group Systems/Organization and VW Products and Processes
  • Knowledge of statistical analysis methods
  • High level technical operations and project management experience
  • Capability to design and develop processes to ensure efficiency
  • Proficient in developing and presenting recommendations and solutions to senior management
  • German language skills
  • Able to promptly adjust work plans to address urgent tasks
  • Available outside regular work time in urgent cases
  • Flexible to travel on short notice and travel outside of the USA
25

Mgr, Technical Operations Resume Examples & Samples

  • Develop appropriate work productivity, quality and overtime standards for all field service technicians; Ensure quotas and staffing aligns with business goals and trended future volume of activity. Keep resources consistently available by monitoring scheduling, holiday and vacation periods
  • Works with the customer escalation team and customers to resolve installation/service related complaints, regarding both quality of service and employee conduct. Handle customer complaints in a timely manner with a priority of raising levels of customer satisfaction. React with urgency and diplomacy to mitigate problems
  • 2 plus years progressive experience in managing and coordinating an installation/ & service department, customer service department, or field operations support department in a medium to large size cable or telephony environment required
  • Experience in a CATV or Telecom environment preferred
  • Knowledge of data and voice networks preferred
  • Valid Driver's License and good driving record required
  • Knowledge of cable industry, management and leadership principles, FCC rules and regulations
  • A familiarity with OSHA regulations and other Federal, State and local laws, regulations and requirements is essential required
  • Ability to lead, motivate and supervise personnel required
  • Strong people skills required
  • Intermediate experience in Microsoft applications to include utilization of outlook, word & advanced skill in Excel required
  • Strong written & verbal communication
26

Manager, Technical Operations Resume Examples & Samples

  • Four year college degree in Broadcast or a technical field preferred, but not required
  • 3-5 years related work experience required. Minimum 4 years of work experience in a post-production environment in an operations or technical role preferred
  • Proficiency in Word, Excel, Web Apps, and Outlook a must. Should also have knowledge of
27

Technical Operations Technician Resume Examples & Samples

  • Troubleshoot and resolve processing failures on the front end Stratus systems
  • Work with development staff to resolve issues that could not be handled under the Production Services umbrella
  • Work with management to train second and third shift staff members on the internal workings of second and third shift
  • Monitor and manage critical path processing for all systems in a multi-system environment
  • They provide timely escalation of complex problems to a technical support resource and/or to the appropriate level of senior staff
  • Identify the need for, document, and update department procedures with approval from the supervisor or manager
  • Assist with rollout support during an implementation
  • Ability to work Monday thru Friday 11:30pm - 8:00am
  • Minimum of 2+ years customer service experience
  • Minimum of 2+ years experience working with Windows O/S
  • Bachelor's Degree in a Computer Science related field
  • Experience using operator commands for DOS, Linux/Unix or VOS
  • Computer operations experience
  • TCP/IP experience
28

Analyst, Technical Operations Resume Examples & Samples

  • Provide feedback to VP, Director, Manager and Supervisors concerning daily, weekly and monthly department performance metrics
  • Oversees all database projects and data input, ensures sufficient testing and coordination is complete prior to publication data
  • Coordinates development of reports through interaction with all Technical management
  • Maintains database records on all Technical Operations employee metrics and provides reports reflecting their performance. Updates team and department listings as required
  • Researches and analyzes questions and concerns related to the statistical databases and pertaining to reports, incentives, commissions and productivity. Provides support to IS for all joint technical projects pertaining to statistical reporting
  • Develops reports and provides feedback and recommendations to the management team on department performance
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to operate in a fast-paced environment, be self-motivated with the ability to work as part of a team, and successfully handle multiple projects independently
  • Strong follow-through skills, attention to detail and ability
  • Project management – must have the ability to effectively manage multiple teams and complex projects in a fast paced environment. Ability to handle multiple projects simultaneously
  • Staff management - ability to recruit, develop and retain high performing team
  • Communication and Negotiation Skills - ability to communicate at all levels of the organization, clearly articulate test risks and issues, and negotiate across organizational boundaries
  • Testing Industry Best Practice - proven experience implementing test processes, metrics and controls; ability to identify and implement process improvement opportunities. Lead efforts to select and implement automated test tools and applications to improve the test process
  • Technical Knowledge – Extensive experience in the MSO industry; experience with / knowledge of test tools and test automation
  • Leadership - Excellent written and verbal communication skills. Self-motivated problem-solver, able to work with minimal supervision; team player. Work closely with project stakeholders to review roadmap projects and perform capital and resource planning accordingly. Manage internal training to ensure all personnel are proficient in every aspect of the Quality Assurance testing process. Develop a strong knowledge of products, features and services and how our customers use them. Proficiency in MS Project, Excel a must. SQA Certification a plus
  • One to three years previous related experience
  • Knowledge of designing and running queries in an AS/400 environment
  • Thorough knowledge of MS Word, Excel and Access or other database
  • Working knowledge of relational databases
  • Working knowledge of SQL reporting from a variety of database platforms (Oracle, DB2, MS SQL Server) with experience in database development
  • Proficiency reading and writing SQL queries/scripts preferred
  • Experience in Technical operations required
  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience
29

Manager, Technical Operations Resume Examples & Samples

  • Owning and perform the QA Vendor Audit Process covering technical and process evaluations
  • Manage technology implementations including hardware, software, IT solutions and technical production process and library production work
  • Manage and distribute/provide technical specs, training and SOP/SOE
  • Support technical process improvements and issue solving
  • Maintain technical services for LTS including maintenance of Digital Cinema Library
  • 5 years with Studio or Post Production facility in an engineering and/or technology capacity is required
30

Director, Technical Operations Resume Examples & Samples

  • With the VP, Technical Operations, will assist in the oversight in the cost expenditures of productions as they happen to ensure that budgets are adhered to. Ensure that budgeted money is spent in the most cost effective manner
  • Tracking budgets as money is spent to anticipate variances and report these to Finance and the VP
  • Creating cost estimates for a variety of productions, proposals, and scenarios
31

Director, Technical Operations Resume Examples & Samples

  • B.A. or B.S. in Broadcast Production Management; 10-15 years experience in Network Remote Production Operations; Field Experience as a Technical Manager or equivalent a plus
  • Strong written and oral and written communication skills
  • Budgeting and accounting expertise
  • Strong Office tool knowledge (EXCEL, WORD, POWER POINT, etc); cutting edge knowledge of online and offline resources and tools. Some programs used are Basecamp/37signals and Showmgr; Knowledge of CAD, Vizio, and other drawing tools a plus
  • Strong negotiation skills; Up-to-date knowledge of the remote business in market pricing, technology, and utilization; Extensive “Field” background – Production and Technical management of events on the road
32

Director, Omc Technical Operations Resume Examples & Samples

  • Solutions and/or Demonstration Lab: Responsible for collaborating with lab teams and SME’s, managing equipment, facilities and human resources for any customer demonstrations
  • Equipment: Work with SME’s, marketing and product teams, to integrate specific product POS demo’s into OMC solutions lab. Coordinate with facilities team to appropriately construct an immersive demonstration area. Maintain all demo equipment
  • A/V Support: Working knowledge of OMC’s CMS and A/V systems, responsible for managingbriefing rooms
  • Technical Support: Support other departments when needed, i.e. Tradeshows, seminars
  • Review engagement requirements with team, sales rep and field SE
  • Recommend and deliver demonstrations & presentations in context with engagement objectives
  • Demonstrate Visa solutions to customers
  • Deliver Product Roadmap presentation when appropriate
33

Briefing Center Technical Operations Resume Examples & Samples

  • Solutions and/or Demonstration Lab: Responsible for collaborating with lab teams and SME’s, managing equipment, facilities and briefing center resources for any customer demonstrations
  • Demonstrations: Create new demos and research those being used in field, engineering, and products
  • Relationships: Create a network of technical people within Visa to call on for special engagement requirements and recommendations
  • A/V Support: Working knowledge of OMC’s CMS and A/V systems, responsible for managing engagement rooms
  • Technical Support: Support other departments when needed, i.e. Tradeshows, seminars, workshops
  • Review engagement requirements with team, sales rep and field representatives
  • Co-create solutions demonstrations with innovation lab team members based on customers’ objectives and issues
  • Consult on technical engagement agendas
  • Brief technical presenters
  • Attend engagements when appropriate, i.e. technical content
  • Possesses a solid understand of various operating systems as they relate to Technical and AV environments within a Global Engagement Program
  • Has a clear understanding of unified collaboration technologies, CMS systems and leading edge immersive technologies
  • Has in depth knowledge of one or more of the following
  • System administration, database administration
  • IS&T, customer service helps desk
  • Systems engineering
  • Has a computer science or engineering degree
34

Supv, Technical Operations Resume Examples & Samples

  • Conducts weekly meetings with department staff
  • Monitors and shares weekly productivity numbers with Foremen and reports to manager
  • Maintains CPE inventory database
  • Weekly reports to the manager of the number and types of jobs inspected and the percentage of discrepancies as well as trends within the department
  • Maintains employee work history and Kronos time keeping records
  • Assist in developing and managing the annual quality department plans and associated forecasts and budgets
  • Manages Quality control reports and database to track departmental performance
  • Responsible for presenting the results of customer surveys and all field related issues to Foremen and technical staff
  • Work to develop and improve existing processes that can enable the department to provide a higher quality of service
  • Act as a point of escalation for damage claims, access issues and customer complaints that involve field personnel
  • Maintain established Area qualitative and quantitative standards
  • Effective interaction with both external and internal customers
  • Meet all operational and budgetary objectives. Maintain monthly and annual performance evaluations/reviews database
  • Bachelor's Degree in a related field is desirable; a minimum of 3 years of experience; or equivalent combination of education and experience. .Minimum of three (3) years CATV experience required supervisory experience a plus, or equivalent trainer’s experience
  • Experienced with CSG billing system and in PC applications (Excel, Word, PowerPoint etc.)
  • Must be detailed oriented and capable of completing multiple projects and assignments under strict time constraints
  • Must be able to research, report and communicate results in a clear and consistent manner
  • Experience with RF, CATV and Digital technologies
  • Good project management and time management skills are required
  • Must have strong attention to detail
  • Availability out of regular business hours as needed
35

Manager, Technical Operations Resume Examples & Samples

  • Directly Supervises Area Supervisors of Technical Operations and ensures that all Service and Installations are completed according to company practices and standards
  • This position manages all aspects of contractor installations and business partner practices and standards
  • This position primarily leads, coaches, motivates, trains, and provides required materials and equipment for Field Operations staff
  • Monitors the Budget (Capital and Operating), providing recommendations on expense control
  • Ensures Area Supervisors coordinate quota and staffing availability with Mobile Workforce Management Coordinators
  • Maintains an open communication regarding MWM activity
  • Evaluates the quality and quantity of Field Operations Staff to ensure that jobs completed have met or exceeded quality assurance guidelines and are completed within Company and Franchise guidelines
  • Deals directly with customers on customer related problems such as reimbursing damage claims, buried drop problems, special installs, etc
  • Resolves technical issues with customers and Field Staff through effective verbal communication
  • Ensures that all customer complaints are handled promptly and resolved to the satisfaction of the customer
  • Monitors Service Call after Installation reports and Repeat Service Call reports and works with Area Supervisor of Technical Operations that are not performing to the currently established standards
  • Provides appropriate performance feedback to influence positive performance
  • Prepare, analyzes and presents reports to management that measure and evaluate productivity and process effectiveness
  • Reviews daily technical operations reports
  • The Area Manager of Technical Operations will support Division EEO/AA goals
  • Background in Digital Cable/HSD/VoIP/Intelligent Home Installations, awareness of all system installation standards, ability to perform drop troubleshooting via phone with technicians, awareness and working knowledge of Time Warner Cable CPE equipment (modems, converters, etc)
  • Knowledge of FCC and other regulatory agency rules and regulations
  • Ability to establish and enforce quality control procedures
  • Ability to lead a team to achieve departmental goals
  • Good PC skills including: Word, Excel and Outlook, ICOMS
  • Requires full working knowledge of Installation and Service procedures for all products, electronics, associated test equipment, safety standards and technical repairs
  • Perform and train Field Operations staff on essential functions of Field Installations, Service and Maintenance
  • Excellent supervisory and communications skills – ability to deal effectively with associates, customers, and all levels of management
  • Use a computer terminal to access customer information in the billing system and communicate necessary information to customers
  • Analyze data and respond to information provided, write reports and memos
  • Process and retain information accurately in order to follow directions and provide direction to others
36

Mgr, Technical Operations Resume Examples & Samples

  • Provide leadership and coaching to technical supervisors and leads in the system technical operations group through assurance that supervisory personnel appropriately manage staff including interviewing, hiring, training, performance evaluations, promotions and disciplinary actions. Participate in same as appropriate
  • Direct the activities required in installation and service of underground and aerial cable television lines and equipment utilizing employees and contractors. *Develop and implement plans to maintain and improve productivity of these activities
  • May assist Contract Management Supervisor in the management of outside installation contractors efforts to meet the needs of TWC and the customers including approving invoices, managing the approved costs charged to system and work quality
  • Handle and respond to more difficult customer service complaints, assuring that customer services issues are handled in accordance with TWC standards
  • Ensure a high level of system technical performance, signal quality, outage prevention, restoration of interrupted service, and quality of work to provide high quality customer satisfaction. Assure that supervisory personnel perform Q.C. inspections and observations on employees, deliver feedback and training as appropriate to assure that customer satisfaction and technical requirements are met
  • Manage staffing requirements to control backlogs and also with Engineering on cable replacement and system extensions and other special projects. Assure installations are scheduled to meet the needs of the system. Maintain installation backlogs consistent with NCTA and TWC guidelines
  • Communicate company and departmental objectives and assure all individuals are aligned to work toward those objectives
  • Assist in implementing all training needs for maintenance and service and installation employees, including supervisors and leads
  • Analyze departmental effectiveness and efficiencies providing recommendations for appropriate resolution. Communicate, in writing, various information used for management decision making
  • Assist in preparation of departmental/system budget
  • Ensures proper maintenance of vehicle fleet, approving payment for small damage claims and repairs on company vehicles. Ensures proper maintenance and repair of system physical plant, including buildings, grounds and related facilities
  • Communicates with employees and management as appropriate; providing management with all current concerns related to the installation/service needs of the system on a daily basis. Presents all policies and procedures in a positive, clear manner, ensuring compliance. Conducts Open Door process as needed
  • Recognize, enforce and exhibit good safety practices, rules and requirements in technical operations employees’ performance of all tasks
  • Ensure compliance of FCC technical standards, Time Warner Technical Operations, Engineering and Operational practices and specifications. *Consistently follow and enforce standards of business conduct and operational practices to assure that customer satisfaction, quality of service, and operational metrics are achieved
  • Establish and maintain a positive public image by conduct and communications that work well with co-workers, supervisors and customers
  • Responsible for Plant Preventive Maintenance Program
  • High school diploma or equivalent; required college degree preferred, including Associates and/or Bachelor’s degree(s)
  • Valid driver’s license and good driving record required
  • Minimum of ten years’ experience in a CATV environment required
  • Five years of supervisory experience required
  • Experience dealing with the public in a customer-facing role is required
  • Technical Knowledge requirements include
  • Ability to respond to system outages quickly and solve and repair technical problems with customers and technicians through effective communication
37

Technical Operations Specialist Resume Examples & Samples

  • Track and report feature implementation progress
  • Investigate issues with partner implementation
  • Run quality experiments against partner data
  • Leverage internal tools to identify/troubleshoot quality issues
  • Write scripts to transform partner data formats into Google-standard formats
  • 3+ years' experience working with Java and/or Python
  • 3+ years' experience working with data feeds. Must be comfortable manipulating various data formats, including CSV, XML, and JSON
  • Experience working with version control software, e.g. GitHub
  • Preferably candidates will have 1 or 2 of the main EU languages - FR / IT / DE / ES. This is not a must and English only speaking candidates are welcomed also
38

Senior Technical Operations Engineer Resume Examples & Samples

  • 5+ years in a senior operational, systems administration, or operations analyst role working in a 24x7 operations capacity
  • Direct experience with large scale production environment
  • Experience with online transaction processing, real-time, high-availability web systems, and large systems operations
  • Experience working successfully and collaboratively with remote international teams
  • Experience with the following technologies and processes are preferable
  • Willingness to participate in the team’s 24x7 call rotation and ad hoc support of critical services
  • Ability to mentor and share knowledge with other staff
  • Strong English verbal and written communication skills
39

Technical Operations Specialist Resume Examples & Samples

  • A thorough operational understanding of UNIX/Linux Operating Systems and Linux command line
  • Advanced knowledge of Shell programming such as bash and Perl
  • Broad knowledge of network topologies, security concepts and a strong knowledge of data communications (TCP/IP, switches, routers, firewalls, VPN’s, LAN, WAN, DHCP, DNS, Multicast)
  • Strong troubleshooting skills in a high pressure environment working with network and development teams
  • Experience supporting and troubleshooting real-time applications
  • Financial Industry experience preferred
  • Strong work ethic in a mission-critical 24x7 diverse environment with multiple vendor/customer relationships
  • Knowledge of any of the following would be beneficial: HP Open View, BMC Remedy ITSM
  • Must have excellent communication skills and be customer focused
  • General knowledge Microsoft Server Operating Systems a plus
  • Taking a leading role in Major Incidents at exchanges which need immediate attention
  • Senior 2nd line support for the Genium Inet application through an on-call roster, 24/7. Part of an ON-Call Rooster
  • Managing and operating low latency, high availability applications developed that are key to run our financial markets
  • Being part of all activities regarding the applications such as handling of incoming issues, incident solving, requirements, launch of new versions
  • Design, plan and implement changes to our existing systems and implement new solutions
  • Acting as specialist in operational issues, questions and requirements
  • Maintain operational documentation needed for 2nd line operation
  • Managing smaller projects and independently carry out our parts of large implementation projects
  • Education Required: Degree qualified in Computer Science, Information Systems or other related discipline or equivalent work experience in Data Center, Trading, Computer, or Network Operations
  • Experience Required: 3 to 5 years
  • Strong written and communication skills are required
  • Special Qualifications: Certifications relevant for the role are meritorious
  • Must be able to work Saturdays
  • Thorough understanding of UNIX/Linux Operating Systems and Linux command line
  • Ability to identify and manage conflict effectively
  • Strong skills in both verbal and written communication
  • Skill in problem identification, analysis and resolution
  • Must be adaptable and flexible
  • Ability to perform multiple tasks in a complex operating environment
40

Manager, Technical Operations Resume Examples & Samples

  • Manages all activities and workloads of the Technical Operations staff including productivity, quality, over time, community relations, inter-department relations, staffing, and performance
  • Oversees and directs the daily operations of installation, service, construction, and materials management in order to successfully achieve company objectives
  • Ensures system compliance to NCTA, FCC regulations, and Company minimum operating specifications. Participates in the development of procedures and practices within relevant departments
  • Ensures timely and accurate performance reporting and reviews. Develops quality measurement guidelines and minimum requirements for staff training
  • Ensures staff and system is able to respond to the demands of new technology deployment by maintaining discussions in deployment planning
  • Develops operational objectives and budgets and is responsible for implementation and control of approved budgets
  • Coordinates department responses to customer or department issues. Works with other departments as necessary to maintain an in-depth technical knowledge of new technology being deployed
41

Mgr-technical Operations Resume Examples & Samples

  • Three to four years of experience in Computer Science, Network Design, and Network Management or equivalent is required
  • Three or four years of increasingly responsible supervisory / management experience is required
  • Proven experience working within cross-functional project teams and providing business direction
  • Proven ability to cultivate strong working relationships and drive collaboration across multiple business and technical teams
  • Demonstrated strong analytical skills, business acumen and ability to present ideas to senior management in a concise and effective manner
  • Proven ability to coordinate across discrete business and functional areas and communicate effectively across the organization
  • Proven ability to handle multiple efforts and prioritize appropriately
  • Ability to leverage technology and tools to manage, plan and execute project plans
  • Two to three years’ experience in financial institution's procedures and workflows, especially in a credit union environment is preferred
  • Three to four years of comparable experience in Network Shared Services delivery including creative, technical delivery and support is preferred
  • Three to four years’ experience in project management is preferred
  • Experience in preparing written proposals and presentations for delivery to Senior Management
  • Proven Network management experience with managing e network initiatives, along with a strong understanding of Internet technologies associated with financial services
  • Experience in managing secure network environments. Is aware of current regulatory environment as it pertains to network security
  • Proven experience in financial services, banking or credit union industry
  • Demonstrated strong analytical and problem-solving skills as well as excellent written and verbal/presentation communication skills
  • Demonstrated strong business planning and strategy skills
42

Manager Technical Operations Resume Examples & Samples

  • Point of contact for all Pay TV-, Free-TV and SVOD-clients in the territory
  • Work closely with Technical Operations in Burbank
  • Manage all material deliveries according to the contracts and payment terms
  • Create and supervise delivery schedules to ensure a timely delivery of materials
  • Issue delivery requests and access letters according to client’s technical specifications
  • Coordinate between clients and Burbank in case of rejections
  • Coordinate and supervise the status of dubbing projects of broadcasters in order to ensure timely delivery for DVD releases
  • Research of location of German tracks
  • Initiate and supervise track retrievals to archives after expiration of license period
  • Commercial apprenticeship
  • Familiarity with technical aspects of film producing, knowledge of broadcast formats
  • 1 year working experience with distribution procedures and elemental requirements
  • Good organisational and coordination skills
  • Good Excel knowledge, proficient in database usage
43

Director of Technical Operations Resume Examples & Samples

  • 8+ years of experience in a related IT role
  • Experience working in a 24x7 Saas environment
  • Good understanding of network security
  • Experience with load balancer
  • Enterprise with Linux (Red Hat/CentOS)
  • Experience building and maintaining performance tuning systems
  • Big Data experience – knowledge of SOLR, Hadoop and Cassandra
  • Experience with J2EE platforms, specifically JBoss
  • SNMP-based NMS monitoring systems for performance trending analysis as well as Nagios platform alerting
  • CapEx planning, contract/vendor relations, and asset inventory management
44

Director Technical Operations Resume Examples & Samples

  • Assures network performance/service level compliance and reporting with federal, state, and local requirements including annual FCC proof of performance and signal leakage
  • Leads, directs, and motivates a team comprised of management, exempt, and non-exempt employees
  • Develops and maintains strategic partnerships with cross-functional organizations to ensure effective implementation of methods and procedures as well as to identify expedient and comprehensive solutions to customer-impacting issues
45

Technical Operations Specialist Resume Examples & Samples

  • Uses advanced engineering skills and knowledge to solve complex development problems and achieve engineering goals
  • Strives to achieve Company Sales goals through understanding of technical architecture and reliability of the systems
  • Strives to achieve Company business objectives and engineering objectives in daily activity
  • Applies system architecture, design and specification within engineering projects and initiatives
  • Sets the tone and pace for work performance within project groups and impressionable Engineering staff
  • Strives to achieve personal goals and goals set forth by management
  • Recommends new resources to management and utilizes resources to solve complex development problems
  • Assists in creating and implementing system project plans to help support Ad Sales initiatives
  • Utilizes resources to solve moderate development problems and recommends new resources to management
  • Works with limited supervision. Familiarizes self with company goals and strategies in order to achieve short-term goals with resolution
  • Supports and assists with system troubleshooting in coordination with MCC and IT Staffs
  • Maintains all headends and troubleshoots network issues and hardware failures pertaining to Ad Sales equipment; assists third party affiliates and \Comcast Owned and Operated\ through all methods of delivery analog and IP video systems
  • Assists local staff and remote locations with maintenance and preventative maintenance of Ad Sales equipment. Notifies leadership of potential risks; develops and implements plans to detect potential negative impact to regional market systems in order to \keep the business running
  • Configures and installs hardware and software necessary to encode/transcode mpeg content and maintains associated hardware and software to ensure they are within ATSC and FCC guidelines
  • Conducts analysis on market systems and interfaces with Sales & Traffic departments on technical issues (i.e. audio and video problems, servers, modems, etc.) Applies systems analysis techniques and procedures to determine system functional specifications, and design, develop, test, or modify computer systems or programs based on user or design specifications
  • Installs and configures Starnet Insertion equipment (including Satellite dish installation, alignment and receiving equipment.)
  • Interfaces with outside vendors for installation and/or configuration of satellite delivered paid programming. Interfaces with software vendors per local agreements
  • Evaluates system performance through status monitoring (via modem or visual inspection.) Utilizes test equipment such as mpeg analyzers and video and audio test sets to ensure content is within ATSC, SCTE, Cable labs, and FCC standards
  • Interfaces with local headend engineers and provides support, as necessary
  • Works with Technical Operations Supervisor and/or Manager, as required, to ensure issues are resolved in a timely and appropriate manner. Schedules maintenance work and ensures completion by assigned Technicians
  • Designs and seeks budgeted capitol for system improvements
46

Technical Operations Analyst Resume Examples & Samples

  • Generate and maintain daily, weekly, monthly and yearly queries, reporting, and statistics
  • Leverage the position’s operational exposure to aid in statistical analysis or other metric driven observations
  • Oversees development and maintenance of the department’s data repository and ensure successful data gathering and validating the accuracy of the data prior to publication of reports
  • Develop and maintain operational reports using SQL queries
  • Create reports that will support visualization of the data in a web reporting environment and mobile environment – iPad, etc
  • Coordinate data and analysis to support the monthly forecast and annual budget processes for Technical Operations
  • Liaison to I.S. for all technical projects pertaining to statistical reporting
  • Coordinate analytical efforts with personnel within and outside the company, including interactions with various levels within the company
  • Develop and maintain complex Excel models for performance and variance
  • Provide analysis and reporting of enterprise wise Tech Ops data using available data in our Microstrategy reporting environment
  • The position will assist in planning, designing, and implementing reporting tools
  • These activities involve interaction with development teams and Technical Operation management to determine system access requirements, service codes, and other pertinent data required to develop and maintain integrated databases
  • The analyst will work with multiple sources to obtain the data required for report generation which may include working with, and maintaining, several data tables and business rules
  • This position works under general supervision and must be able to work independently. The analyst will have accountability for accuracy in the reports generated as well as an understanding of the contents to support the documentation
  • OT and on call reporting support maybe required from time to time.TECHNICAL REQUIREMENT
  • Experience working with massive and complex dataset required
  • Experience building Access database applications required
  • Excellent skills and experience utilizing Microsoft Excel, Access and PowerPoint towards data analysis and presentation
  • Experience in writing and running SQL-based queries for database environments
  • Ability to assess current reporting process and automate or streamline whenever possible utilizing all technologies on hand, including VBA in Excel/Access
  • Ability to effectively present information and respond to questions from groups, customers or employees of the organization using effective verbal and written skills
  • Strong skills in various Microsoft Office applications: Word, PowerPoint, Outlook, etc
  • Skills equivalent to 5-7 years in comparable position
  • Must possess logical mathematical problem solving skills and be able to interpret database and spreadsheet formulas
  • Must possess excellent customer service and communication skills with emphasis on accuracy, patience, flexibility and dependability
  • Must be able to operate in a fast-paced environment, be self-motivated with the ability to work as part of a team, and successfully handle multiple projects independently
  • Must be able to maintain confidentiality of sensitive information.OTHER TECHNICAL SKILLS PREFERRED BUT NOT REQUIRED
  • Experience with enterprise business intelligence (BI) platforms such at Microstrategy highly preferred
  • Experience with MS SQL Server Management Studio 2008 with BIDS platform highly preferred
  • Experience with mobile intelligence and network applications tools preferred
  • Experience in development of mobile and web base reports and dashboards for Microstrategy, or similar BI tools, preferred
  • Experience with HTML coding; HTML 5 preferred
  • Experience with Sharepoint 2010 or 2013; 2013 highly preferred
  • Strong understanding of the I.S. systems, databases and query logic preferred
  • Proficient in CSG, ICOMS or similar MSO enterprise-level billing systems preferred.PROFESSIONAL REQUIREMENT
  • Excellent verbal and written communication skills; must be comfortable interfacing with various levels and audience sizes
  • Excellent analytical skills and ability to translate operational requests into analysis that help identify root causes and/or provide operational suggestion/solutions
  • Ability to take ownership of assigned tasks and communicate effectively with IT and operations
  • Experience in participation of cross functional projects
  • Experience in participation of process improvement initiatives
  • Ability to take on tasks with minimal instructions and work with minimal supervision
  • Minimum of 5 year of experience in cable operations preferred
  • No Supervisory responsibilities with this position
47

Technical Operations Analyst Resume Examples & Samples

  • Must have solid critical thinking skills and be able to collect and analyze evidence from logs, monitoring and other diagnostics (such as stack traces)
  • Must be able to consistently apply procedures
  • Prior experience with server administration (on Windows or UNIX platforms)
  • Must have prior experience in an IT operations/support role
  • Knowledge or conceptual understanding of other infrastructure technologies � servers, database, core services, storage, etc
  • Ability to prioritize and effectively triage issues
  • Ability to effectively balance time between day-to-day support work and project-related tasks
  • Strong verbal and written communication skills. Ability to cope with business needs and to respond to and address production situations promptly
  • Ability to communicate and act professionally with IT staff and business clients while under strict deadlines
  • Ability to work in a team-oriented setting is a definite requirement with strong interpersonal skills
  • Ability to deal with changing priorities and work with global teams
  • Microsoft certification at any level
  • Experience managing MS Active Directory or Exchange infrastructure
  • Experience in managing Red Hat Enterprise Linux, or Solaris based systems
  • Prior experience with middleware technologies especially Tibco Rendezvous
  • Advanced degree in computer science or engineering or 5+ years equivalent experience
  • Experience in Financial Industry
48

Senior Technical Operations Engineer Resume Examples & Samples

  • Ensure procedures to recycle monitoring agents are entered properly
  • Ensure all incidents are acknowledged in a timely and efficient manner
  • Continue to develop your learning specific application recovery tools used by TOCC and contribute to recovery procedures
  • Identify patterns of incidents and determine patterns for problem's root cause
  • Execute emergency change control protocol in a timely manner
  • Use department escalation tools for contacting appropriate contacts
  • Participate in crisis management conference calls and address any the actions arising
  • Be the accountable party for conducting broad notification alert
  • Document timeline of events for incident reporting and/or post mortem
  • 3-5 Years+ experience in a production support role
  • MS Office
  • ITIL v3 Certification
  • Red Hat Certified Technician
  • BMC BPPM (or equivalent monitoring tool)
  • UC4 or equivalent scheduling tool
49

Technical Operations Specialist Resume Examples & Samples

  • 2+ years of related experience
  • Degree in a Technical discipline
  • In-depth knowledge of computers, networks and technology in general
  • Willingness and ability to participate as a member of team in a rotating schedule, including nights, weekends and holidays
  • Proficiency in Foreign Languages
  • Prior Experience in a Technology Position
  • Experience with UNIX / LINUX style command line interfaces
50

Technical Operations Analyst Resume Examples & Samples

  • Identify inadequacies within the environment and construct solutions to solve the problem
  • Provide expertise in the full range of technology controls practices: information risk management, business resiliency, IT control policies, etc
  • Provide operational support to multiple network infrastructure products along with cross functional security activities and project teams including along with but not limited to, DTS, GNS, Corporate IT Risk Management functions and lines of business within JPMC
  • Manage & work multiple tasks simultaneously with minimal supervision
  • Advise and assist with the development and operation of information security processes within JPMC
  • This position is targeted for an analyst with extensive security and network experience
  • Must have 2-4 years experience with two or more of the following systems: IDCert, ITRC, RSAM, ID-Integrate, ITRIMs, PIRA, Service Center
  • Experience with Linux, Microsoft Windows Enterprise Server, ESX VM Solutions, hands-on experience with security or monitoring products
  • Excellent written, interpersonal, planning, and organizational skills
  • CISSP, CISA, SANS GIAC, MCSP or relevant security certification(s) desired
  • Engineering architecture, platform configuration, and documentation experience within JPMorgan Chase
  • Knowledge and understanding of defense-in-depth, layered network security architectures
  • Proven ability to be effective under pressure and willing to take personal responsibility and accountability
  • Travel up to 25% of the time may be required
51

Supv, Technical Operations Resume Examples & Samples

  • Responsible for presenting the results of customer surveys and all field related issues to Foremen and technical l staff
  • Position will be based out of Bergen facility and may require travel to Northern Manhattan and Staten Island
  • Bachelor's Degree in a related field is desirable; a minimum of 3 years of experience; or equivalent combination of education and experience. Minimum of three (3) years CATV experience required supervisory experience a plus, or equivalent trainer’s experience
52

Technical Operations Cetre Shift Operator Resume Examples & Samples

  • Hands on experience support for one or more OS architectures (Windows, Linux, Unix)
  • Hands on experience for network support/operations is desirable
  • Knowledge or conceptual understanding of infrastructure technologies � servers, networks, core services, storage, etc
  • Ability to clearly and effectively communicate with users
  • Assertive, self-motivated and collaborative
  • A solution-focused attitude and flexible approach
  • Able to effectively balance time between day-to-day support work and project-related tasks
  • Good awareness of Infrastructure/Application technologies, processes and procedures
  • Experience of managing third party suppliers is a plus
  • ITIL certified is a plus or should have some understanding ITIL processes
53

Mgr, Technical Operations Resume Examples & Samples

  • Provide guidance and direction to staff including hiring, disciplinary action, staff development, goal formulation and performance review. Supports company’s policies and procedures including AA/EEO goals
  • Manage all installation, service, and line activities including overseeing all employees and projects in those areas ensuring that the work is handled expediently and within TWC specifications (while adhering to policy, productivity, process, and compliance guidelines.)
  • Develop appropriate work productivity, quality and cost standards for all field service technicians; and report on the achievement to these standards
  • Collaborate with local technical operations centers to ensure quotas and staffing aligns with business goals and trended future volumes for all product lines. Keep resources consistently available by monitoring scheduling, holiday and vacation periods
  • Responsible for invoice processing through proper channels
  • Analyze Daily/Weekly metric reports to isolate areas of weakness or leading/lagging indicators of performance or cost risk
  • Handle customer complaints in a timely manner with a priority of raising levels of customer satisfaction. React with urgency and diplomacy to mitigate problems
  • Ensures all employees are properly trained in the safe performance of their jobs with particular emphasis of OSHA rules and regulations
  • Optimize practices to extract maximum efficiency from manpower by use of tracking and reports
  • Work to develop and improve existing processes that can enable the department to respond to customer’s needs more efficiently and pro-actively
  • Follows all current and future policies providing feedback and suggestions for improving/modifying policies and processes on an ongoing basis
  • Responsible for the quality of work, process adherence, escalations, tools deployment and coaching/mentoring of Supervisors and Technicians
  • Interface with all internal and external groups, as required, including Engineering, Dispatch, TOC, Customer Care, etc
  • Work collaboratively with local geographically-based teams to establish clear lines of communication on expectations. Develop feedback mechanisms and a process to jointly implement solutions to address needed improvements with urgency
  • Balance business objectives, technology, future plans, and availability of resources to optimize business results
  • Create a positive and respectful relationship with all colleagues
  • Ability to work in a fast-paced environment and ability to prioritize multiple tasks
  • Must be willing to work in a 24x7 environment and be flexible to work different shifts as needed
  • Be familiar with and conduct business in accordance with all policies, procedures, legal and regulatory guidelines
  • Ensure that TWC’s mission and values are carried out through personal actions and words
  • Manages special area projects planning, deadline and implementation
  • Must have strong leadership skills and demonstrated ability to build teams and motivate an organization to achieve sustained superior performance through effective problem solving, team building, training, recognition and coaching
  • Must possess excellent customer service work ethic, superior presentation skills, strong leadership qualities and personal initiative
  • Must have a strong, analytical working knowledge of operations, finance and expense management. Must demonstrate an understanding of metrics and ability to meet goals with a balanced eye to internal requirements and expectations of the customer
  • Must possess excellent written, verbal and interpersonal communication skills including the ability to interact with all levels of management, staff and the public
  • Must be able to deal with subordinates with fairness, consistency and objectivity
  • Must be able to maintain effective working relationships with different levels of employees in different departments throughout the company, including, but not limited to, co-workers, subordinates and management staff
  • Must be capable of interpreting company policies and procedures to implement accordingly
  • Must have a strong knowledge of budget development and project management including the ability to interpret and dissect business and financial analyses
  • Must have a valid driver’s license with a good driving record
  • Associates degree from a college or university preferably in a related discipline like Electronics, Engineering, MIS, or Computer Science
  • Four + years of related experience or a combination of education/experience. Preferred experience in a CATV or Telecom environment
  • Knowledge of data and voice networks
  • Leadership experience - Four + years preferably experience in Telecom / MSO leadership role
54

Head of Global Technical Operations Resume Examples & Samples

  • Responsible for a regional teams based across multiple offices (New York, London, Singapore and Menlo Park)
  • Attract, manage and motivate high performing and highly technical teams in delivering on the mission of supporting Facebook’s suite of publisher tools
  • Develop strong cross-functional partnerships across Facebook with Regional Sales, Publisher Development, Product and Engineering
  • Focus on creating scalable repeatable processes across all geos, customer and product types to improve customer experience
  • Collaborate deeply with Product and Engineering to ensure that Tier 1 and Tier 2 support are being consultative, technically accurate and timely
  • Manage all related end to end global functions including technical support, escalation management, self service knowledge management and release management
  • Provide thought leadership and operational execution on new product launches
  • Drive outstanding performance by setting team-level goals and priorities and working closely with your team to ensure full execution
55

Technical Operations Analyst Resume Examples & Samples

  • Lead or support the execution of specific PCI related requirements as detailed in the following examples
  • Ensure regular performance of vulnerability and penetration testing through the appropriate teams and vendors. Ensure its appropriate documentation and own the completion of all necessary remediation actions through various teams
  • Ensure all documentation required by the compliance standard is up to date eg. Network Diagrams, Roles & Responsibilities matrix, Hardening standards etc
  • Maintain an inventory of all system components that are in scope for PCI DSS and other future standards
  • Own and support the Customers onboarding process to ensure all the relevant compliance related operational and technical controls are embedded in right from the beginning
  • Support the formal audit cycle by arranging the necessary artefacts and evidence as required
  • Support or conduct the execution of specific infrastructure reviews like Firewalls, Patching, Anti-Virus etc
  • Project Manage any specific requirements around Customer’s infrastructure patching with appropriate teams
  • Act as a governance layer to ensure all other PCI specific requirements are met by the appropriate teams
  • Good understanding of technical components involved in delivering Hosting, Infosec and Compliance solutions
  • Good understanding of compliance standards and requirements preferably in a banking or finance environment
  • Good understanding and experience in IT Operations, Service Delivery and Support
  • Strong written and verbal communication skills required across all levels in the organization
  • Basic project management, co-ordination & project facilitation experience
  • Good organizational skills with the ability to prioritize workload
  • Self-starter that takes ownership of identified issues
  • Ability to build a strong rapport with customer and internal support teams in a Managed services environment
  • Bachelor’s degree in computer science preferred
56

Technical Operations Associate Resume Examples & Samples

  • Work with a small to medium-sized team of technical individuals on applications engineering/back-end infrastructure systems and related problems
  • Strong understanding of analytics and leveraging large and complex data sets of massive scale structured and unstructured data to drive actionable insights
  • Leverage technical skills such as PhP and other object-oriented programming knowledge to successfully drive infrastructure & tool improvements for new products and existing processes and workflows
  • Partner with cross-functional teams such as Product and Engineering to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale
  • Lead with expertise regarding audience and advertiser behavior and policy impact, globally or regionally
  • Be the gatekeeper of system integrity by deep-diving into stability issues if needed, managing or monitoring alerts, and communicating impact
57

Technical Operations Analyst Resume Examples & Samples

  • Leverage the position’s operational exposure to aid in statistical analysis or other metric driven observations. Analyst may be required to present results to Sr. Directors, Managers and Supervisors as needed
  • OT and on call reporting support maybe required from time to time
  • Proficient in CSG, ICOMS or similar MSO enterprise-level billing systems preferred
58

TPO, Technical Operations Resume Examples & Samples

  • Defines project goals
  • Represents the user or client
  • Coordinates internal IT related tasks and dependencies for third party application development activities
  • Helps the internal development team determine what to build and in what sequence
  • Works with business stakeholders to prioritize the Product Backlog to maximize ROI
  • Defines sprint / iteration objectives
  • Provides day-to-day tactical direction for the team
  • Has an understanding of system architectural components
  • Unblocks and focuses the feature teams throughout the release
  • Manages defect scheduling in the backlog
  • Manages stakeholder expectations and keeps them informed
  • The Product Owner is informed of the business objectives and priorities, empowered to deliver, available to the delivery team, prepared, domain knowledgeable and a subject matter expert
  • Defines, communicates and reinforces the product / feature vision
  • Collaborates with business stakeholders and the team to define and communicate the product roadmap
  • Gathers requirements from stakeholders by gaining an understanding of the business problem and/or opportunity
  • Collates, analyzes and prioritizes requirements
  • Writes well-defined User Stories/Use Cases and acceptance criteria
  • Own the product vision and product backlog
  • Enable incremental delivery of features over multiple releases, minimizing time-to-market
  • Enable incremental feature development using lean and agile principles
  • Prepare the product backlog for the upcoming 2-3 iterations / sprints
  • Lead Sprint Planning meetings; explain feature priorities and requirements to the development team
  • Lead the sprint review (demo) to provide fast feedback on sprint results
  • Lead sprint retrospectives and contribute to continuous process improvement
  • Collaborate with other Product Owners
  • Prepare reports for management regarding project status
  • Available to the team, promotes collaboration
  • Strong communicator, good negotiator, good business sense, decisive, trustworthy, proactive, flexible and open-minded
  • Skills required: Story writing, story splitting, prioritization, focus on real business need and objectives
  • Prior experience working with Technical Operations, Customer Care, Sales, and Retention
  • Working knowledge of lean and agile values, principles and practices
  • SCRUM Product Owner certification a plus
  • SCRUM Master and/or PMP certification a plus
59

Director, Technical Operations, France Resume Examples & Samples

  • Lead and develop a team of 10 employees
  • Manage key relationships, including working very closely with heads of Theatrical, HEG and TV in France, ensuring priorities and WB’s strategic initiatives are etc
  • Work closely with vendors and WB Procurement to promote competitive options and ensure WB is negotiating best price for third party services
  • Trouble-shoot, provide recommendations and resolve issues pertaining to operational and system functions within WB France
  • Manage Tech Ops budget and supervise financial reporting and analysis
  • Creative and Technical
60

Manager, Technical Operations Resume Examples & Samples

  • Ensure quota and routing are handled effectively to deliver optimal tech productivity and on-time arrival to customer appointments. Provides detailed manpower analyses and develops plans to offset variances
  • Optimizes utilization of all mobile workforce tools and call center applications to maximize performance in Fulfillment and the Field
  • Assists in ensuring that the Company's customer service strategies are met, including, but not limited to: providing staffing and quota to minimize ATTI, arriving on time to appointments at least 98% of the time, ensuring job completion rate of over 95%, and ensuring superior customer satisfaction through minimizing rework
  • Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment
  • Implements and continually refines systems and workforce management processes to ensure high quality service delivery
  • Analyzes technical operations, general business, and administrative performance to achieve customer satisfaction, system effectiveness, and profitability
  • Partners with the leadership team to develop and execute strategic business plans, operational goals, and performance metrics that drive dispatch and tech productivity, to ensure a high level of customer service and satisfaction
  • Sets departmental goals, including developing and ensuring the maintenance of departmental procedures, monitoring, and controlling workflow and outage control, utilizing an automated workforce management system
  • Implements and continually refines systems and workforce management processes to ensure high-quality service delivery
  • Ensures compliance with NCTA standards
  • Ensures competence and continuity of qualified Dispatch Supervisors and staff through optimum selection, training and development, and appraisal and motivation techniques
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) necessary
  • Administers policies, procedures, and tracking in order to facilitate continuous improvement focused on Comcast &"Think Customer First Standards.&"
  • Anticipates and resolves customer and community concerns quickly through effective leadership in order to promote Comcast as a good community citizen
  • Collects, analyzes, and summarizes information and trends to prepare reports
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.- Functions as primary customer liaison between contract signing and cut-over of system
61

Technical Operations Analyst Resume Examples & Samples

  • As Software Product Specialist, this role is responsible for solving the issues arise in daily operational work of the operation team related particular software product of the role specialty license terms and conditions, included but not limited to determining license attributes of software to govern Software Knowledge Base used by scanning tools, advising license terms and conditions to operational team, performing any vendor reporting and software compliance measurement
  • Solving issues regarding to licensing status of Software products in the Software Knowledge Base Toolkit (SWKBT) on daily request basis and ensure correction of wrong records
  • Answering questions related to software licenses registration to the Software Contract Manager tools and their reconciliation in the Trails tool on daily requests basis
62

Director, Technical Operations Resume Examples & Samples

  • Develops and implements business strategies across the Technical Operations organization to meet established service metrics and quality assurance goals. Responsible for end-to-end network performance for homes passed and all service delivery and fulfillment services for subscribers
  • Partners with Learning and Development to maintain a continuous learning environment for employee skill development and career growth
  • Manages the finances of the Technical Operations team, including operating expenses, capital budget, forecasting, and strategic planning for the department
  • Directly manage the Region's Metro E team
  • Partner with Division and Region DTOs to ensure a high quality of service to our Commercial customers
63

Technical Operations Specialist, Wnju Resume Examples & Samples

  • In-depth experience (5+ years) with all aspects of ROSS Overdrive Automation System
  • In-depth experience (5+ years) iNews
  • Knowledge of graphics devices such as Chyron
  • Strong Computer Skills with experience with computer applications working and monitoring multiple screens and software applications simultaneously in a broadcast environment
  • Candidate must be able to work under stress and tight deadlines
  • Ability to react quickly and make decisions
  • Ability to work as a team and interface with all levels to drive our news vision
  • Strong Interpersonal skills with ability to interface with all levels of management & user community in a positive and professional level
  • Candidate must be willing to join IBEW Union
  • Familiarity with ROSS Dashboard
64

Supv, Technical Operations Resume Examples & Samples

  • Supervises, coaches, schedules, motivates, and disciplines cable technicians. Includes recognizing, practicing and enforcing safety rules and procedures
  • Performs complex field jobs and handles challenging customer service issues through effective verbal communications
  • Maintains inventory of tools for the technicians and reorders when required
  • Conducts monthly field safety checks on assigned employees to ensure a high quality of work has been performed and safety procedures are being properly followed
  • Conducts monthly performance reviews for technicians that are assigned to them
  • Acts as a liaison with inter-company departments to maintain effective communications and customer service
  • Provides feedback to Technical Operations Manager on technician performance
  • Reviews weekly productivity reports to evaluate the quantity of work performed by subordinates
  • Inspects service vehicles on a monthly basis for sufficient stock of equipment and tools, neatness and ensures proper maintenance of the vehicle
  • Is knowledgeable of and committed to a diverse workforce and supports the Division EEO/AA goals
  • Cultivates a positive and respectful work environment through employee education, positive reinforcement, modeling the behavior, providing adequate work tools, and administering policies fairly and consistently
  • Routinely rides with technicians to coach and better understand obstacles, issues, etc
  • Routinely floats between assigned systems to have a regular presence and to provide support in each system
  • Balances time in the field with minimal time in the office
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Proficiency in using necessary tools and equipment, including but not limited to screw drivers, pliers, shovels, ladders, various test meters, SLM, VOM, DVM, leakage detection and 2-way radio
  • Familiarity with OSHA, FCC and Time Warner Cable supervisory and office procedures, programming choices and prices
  • General knowledge of the city and map reading, radio procedures,
  • Knowledge of National Electric Codes related to construction, maintenance, materials and design
  • Ability to use computer
  • Knowledge of first aid and CPR is desired
  • Valid driver's license and safe driving record
  • Minimum of three years experience as a Service Technician in the cable industry or related experience preferred
  • Demonstrated performance of consistently meeting TWC quality standards required
65

Analyst, Technical Operations Resume Examples & Samples

  • Conduct regular audits to ensure data integrity
  • Consolidates data reports and delivers to help drive data-based strategic decision making
  • May create and maintain compliance reports that identify discrepancies within the Company's billing systems
  • May conduct regular databasemaintenance and audits to ensure the quality of data integrity
  • May ensure that records in the databases are accurately updated in a timely fashion
  • Provides user feedback to management and helps influence future systems enhancements
  • May provide guidance and direction on complex systems transactions
  • Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks
  • May prepare reports to be used by other departments to correct issues
66

Director, Technical Operations Resume Examples & Samples

  • Proven ability to interface effectively at all levels
  • Ability to operate at the strategic level – understanding and integrating the strategies of both the client and the agency
  • 7+ years of industry experience in software development services
  • 3+ years of software development resource AND process management experience in a technology consulting services or agency environment
  • Deep understanding of the skills and utilization of SDLC operations staff to ensure most efficient resource assignments
  • Well-developed project management and organizational skills
  • Ability to facilitate multiple initiatives in a fast-paced environment
67

Technical Operations Specialist Resume Examples & Samples

  • Define key tasks or activities. List most complex or difficult parts of job first and indicate percentage of time required to perform each task
  • Contribute to LCM / New Product Introduction for the Site
  • Manage / execute the validation program related to LCM / NPI such as process validation, cleaning validation, sterilization validation, aseptic process validation, packaging validation etc
  • Issue / review validation plan, protocols and reports
  • Execute the validation runs in the field and / or oversee the execution done by validation technicians / contractors
  • Be the site TO representative in LCM/NPI project teams as process / validation SME
  • Overall coordination of LCM projects on site, under responsibility of global TO organization
  • Change control Management
  • Technology & product technical life cycle management
  • Manage / execute the annual site Validation Master Plan(s) in the area of process validation, cleaning validation, sterilization validation, aseptic process validation, packaging validation etc
  • Issue / review validation plans, protocols and reports
  • Review / approve annual product reviews (APR)
  • Own / lead or participate in the CPV (continued process verification) program by issuing plans, protocols and reports and oversee the execution
  • Lead complex investigations on the site by providing technical expertise (process, cleaning, aseptic, ...)
  • Provides process / technology input to SOP's, Master Batch Records and change controls
  • Partner with Engineering & Maintenance and contribute to equipment changes / introduction projects on the site
68

Technical Operations Analyst Resume Examples & Samples

  • Managed all loading processes and data transformation
  • Observed all data flow and verified details
  • Coordinated with team members and evaluated system performance
  • Implement and manage all adhoc report
  • Providing support for closing CRs
  • Handling all backend process of applications
  • Managed all Automation of reports and scripting
  • Providing support to fine tune report based queries
69

Technical Operations Summer Intern Resume Examples & Samples

  • Gain knowledge and experience in Technical Operations
  • Gain the opportunity to make an impact on Comcast's business and results
  • Participate in developmental activities
  • Network with leaders across multiple functions
  • Receive a hands on experience and see the frontline aspects that make cable possible
  • Actively participates in development, thrives as a dynamic, proactive, and continuous learner
  • Helps to improve Comcast's results through a project or series of work in Technical Operations
  • Operates various office equipment
70

Technical Operations Analyst Resume Examples & Samples

  • Identifying project requirements by analyzing operations; determining project scope; documenting results; preparing customer contracts
  • Developing problem solutions by describing requirements in a work-flowchart, studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs
  • Developing project estimates by identifying phases and elements, personnel requirements, and costs
  • Verifying results by completing tests
  • Maintains systems by researching and resolving problems; maintaining system integrity and security
  • Preparing reports by collecting, analyzing, and summarizing information
71

Director, Technical Operations Resume Examples & Samples

  • Direct all new product development from inception through launch
  • Act as a primary contact for Technical Operations role in program activities, leading technical reviews with three divisions when applicable
  • Coordinate across multiple teams as needed i.e Care, Product, Technology, Next Gen Access
  • Identify key opportunities to improve Technician experience which results in improved customer experience
  • Requires experience influencing through others without a team of direct reports
  • Requires experience with RF and cable plant engineering, including modulation techniques, RF performance characterization, forward error correction, multiple access techniques, system link budgets for signal level and noise and interference toleration, data throughputs, reliability, availability, latency, jitter, customer experience for voice, video, and data services over fiber optic, coaxial cable and wireless networks
72

Director, Field Technical Operations Resume Examples & Samples

  • Manage highly complex technical programs to meet broad service/product objectives
  • Direct all new product development from inception through launch with keen focus on Business Partner impacts
  • Establish milestones and monitor adherence to plans and schedules, identify delivery risks, and obtain/drive mitigation strategies and solutions
  • Maintain communication with stakeholders, including product teams, development teams, marketing, upper management, and external customers as needed
  • Serve as a conduit between deployment and engineering to ensure requirements and design considerations are incorporated to improve deployment and sustainability of software, services and devices
  • Working closely with Business Partner cohorts in each of the three divisions as well as legal department at Comcast HQ
  • Strong preference for a minimum 10 years in a combination of cable operations, engineering experience a plus
  • Requires detailed understanding of the DOCSIS, DSG, PacketCable, PCMM, and OCAP protocols, and related components, such as cable modems, MTAs, set-top boxes, etc
  • Experience working with industry organizations and members, including CableLabs and SCTE, and with other cable operators a plus
  • Keen attention to detail and high level of commitment
73

Manager, Division Technical Operations Resume Examples & Samples

  • Assists in the development of the strategic roadmap for Field Operations
  • Facilitates continuous improvement identification with regional teams
  • Leads end-to-end implementation of priority initiatives from initiation to post-deployment support
  • Facilitates deep-dives with SMEs and develops process/system requirements along with detailed project plans to deliver improved customer experience and standardization as part of targeted initiatives
  • Ensures cross-functional coordination and complete execution of projects including tool development, communications, training and deployment support
  • Reviews post-deployment activities and metrics for process adherence and on-going opportunities
  • Provides executive readout on status of initiatives to incorporate in larger strategic initiatives portfolio
  • Heavy focus on Xfinity Home and Comcast Business product lines
  • Manages all activities of the Technical Operations staff including: productivity, quality, over time, community relations, inter-department relations, staffing, and performance
  • Prepares budgets and is responsible for implementation and control of approved budgets
74

Director of Technical Operations Resume Examples & Samples

  • Work with the company-wide, cross-functional new product development team to successfully launch the Oculus Rift on-time, on-budget, at desired quality and reliability levels
  • Drive Design for Everything (DFX) efforts on all new products to ensure products are optimized for manufacturability, quality, reliability, serviceability, flexibility and cost
  • Work with Oculus’ Hardware Engineering team to develop and implement manufacturing test processes on all new products, including: Incoming Inspection, In-Circuit Test (ICT), Functional Test, Ongoing Reliability Testing (ORT), Out-Of-Box Quality audits, etc. Take primary responsibility for the ongoing management of these test systems after they have been handed off from Hardware Engineering on each new product introduction
  • Qualify the manufacturing process on each new product introduction, including: work instructions, operator training, equipment calibration, etc
  • Work with Hardware Engineering to qualify key Material Suppliers on each new product introduction, including First Article approvals, incoming inspection specifications & procedures (eg
  • AQL levels, go/no-go gauges, aesthetic acceptance criteria, etc.), and establish thresholds for approving material suppliers for source inspection and/or ship-to-stock status
  • Work with Hardware Engineering & Supply Chain to develop a Tier 1 Supplier Sourcing Strategy (eg
  • Second sourcing, single-source risk mitigation strategies, etc.) that ensures the supply chain is capable of meeting all current and future business and technical/quality requirements
  • Establish a Rough Cut Capacity Planning Process to ensure all supply chain partners have ample lead-time to order tooling and production/test equipment to meet the company’s product forecasts
  • Establish in-line rework and re-test standards, including monitoring the “bone pile” for total quantity, aging and number of rework cycles (eg
  • “loopers”)
  • Drive cost reductions and product quality improvements through manufacturing yield enhancement programs
  • Work with Hardware Engineering to set up Reverse Logistics Triage Testing systems/processes and work with Supply Chain and Customer Service on implementing RMA processes
  • Implement Total Quality Management process, including information systems, to facilitate real-time, on-going data collection and reporting
  • Work with Hardware Engineering to establish an Early Field Failure Analysis (EFFA) process that immediately analyzes and resolves root causes of infant mortality failures on each new product introduction
  • Implement a company-wide Closed Loop Corrective Action (CLCA) process to analyze failure data collected from Customer Service/Tech Support calls, field returns, manufacturing yield, OBQ audits, ORT testing and 3rd Party Developer feedback, and drive corrective actions at the root cause. Ensure learning is carried forward into future new product designs
  • Resolve any ongoing quality problems with Material Suppliers ensuring that Non-Conforming Material Reports (NCMRs) and Supplier Corrective Action Reports (SCARs) are systemically implemented and followed through on
75

Technical Operations Analyst Resume Examples & Samples

  • Analysis of issue or bugs in application and correct the same. For unknown issue need to escalate L3 Team
  • Help resolve technically complex mission critical or politically sensitive customer issues, and maintain strong customer relationships
  • Experience with FTP and file transfer
  • Excellent SQL database support skills
  • Analysis, Troubleshooting and Problem Resolution
  • Providing tech. Support for the application hosted on different application servers
  • Providing Supportfor Application administration on DSPM
  • Identifying the source of error/issue reported and carrying out the preliminary resolution steps using various Troubleshooting tools/Knowledgebase
  • Involved in Reviews and Meetings & Teleconferences with clients
  • Ticket based solution to customer within SLA
  • Coordination with other teams (during patching, deployment, new circle rollout activity etc)
  • Escalation through proper channel and follow up for the same
76

Technical Operations Analyst Resume Examples & Samples

  • EPC testing and dump deployment
  • BPT Hot fix testing and deployment
  • Code Hot fix testing
  • Test customer creation and subscriber creation
  • Dummy CDR creation and rating
  • Rated event validation
  • EPC dump deployment coordination with infra and Ops team
  • Post deployment validation
77

Data Center Technical Operations & Site Manager Resume Examples & Samples

  • Establishing and managing a Data Center Operations Team responsible for the installation, maintenance and operation of server hardware and supporting infrastructure at scale
  • Responsible for the overall datacenter site, and for ensuring day to day operational delivery and accountability through collaboration with both remote and local peer organizations and partners
  • Assisting the Site Selection, Datacenter Design and Construction Teams with the development of the project site, from groundbreaking through handoff to the Datacenter Operations Team
  • Working with Public Relations, Public Policy and Site Operations Management, take a leading role in managing the ongoing relationships with local, regional and national entities
  • Working with peer organizations to assist with issues associated with network operations, project management, facilities/maintenance management and supply chain operations
  • Mentoring and developing managers and leads such that they can run daily operations with minimal supervision
  • Developing both the technical capabilities and leadership qualities of individual contributors
  • Collaborating with other Datacenter Site Managers to evolve and optimize processes and approaches in a globally consistent way to allow Facebook to scale and grow effectively
  • Finding creative ways to keep operating costs to a minimum including the development and management of budgets
  • Contributing to the development and implementation of processes which support efficient equipment installations (servers, switches, routers and storage hardware), timely equipment repair and upgrades, rapid troubleshooting of issues with hardware and Linux OS and tracking issues, reporting and managing key metrics
78

Technical Operations Analyst Resume Examples & Samples

  • Responsible for SLA commitment on a daily basis
  • Monitoring and helping the team under critical circumstances
  • Enhancement of existing application by modifying and/or adding’s new modules to the existing system
  • Analysis and designing the new business requirements
  • Providing inputs for optimizing the existing application
  • Monitor application components and resolve problems/exceptions 24*7 for online and batch application
  • Provide technical assistance for the (UNIX and Windows platforms) to meet batch online service level commitments/availability
  • Participate in review meetings of various deliverables for releases/projects
  • Be an interface between offshore delivery team and customer
  • Train others on team or in group and develops job procedures and job aids
  • Represent Application support team at technical and management meetings as required
  • Work load balancing and arrangement of resources according to planned activities, disasters and when engineers are on vacations. Maintain shift schedule and leaves
79

Technical Operations Analyst, Senior Resume Examples & Samples

  • Provide hands-on 24x7 rotating production support Internet and back-office applications
  • Drive OAM SEVerity crisis technical bridges and/or management bridges
  • UNIX Shell script and administer batch jobs required to execute back-office scheduled work
  • Access DB data via PL/SQL and perform required database application administration to support production
  • Leverage knowledgebase (previous incidents), experience, and organizational knowledge to reduce MTTR
  • Review turnover paperwork to ensure that they are complete prior to production installs
  • Participate in the requirements gathering process, representing the production environments, to ensure that all operational aspects are identified and documented
  • Provide all tasks and detailed estimates to project managers, review and approve design documentation to ensure understanding of business logic changes and technical solution being implemented
  • Works with Change Management/ Release Managers to review propose change events for production
  • Work with ETG and OAM/Credit development to perform project code installations/promotions with assistance from the development and business groups. Validate successful promotions to production or fallbacks
  • Document install-defects and assign priority to the problems that occurred. After fallback, perform post mortem to identify root cause analysis (RCA)
  • Direct incident recovery, and cross-functional teams to collaborate on identified issues
  • Identify and implement improvements to incident recovery, incident engagement, and incident communications
  • Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans
  • Participate in internal and external audits, as requires by management
  • Ensures monitoring alerts and system events are assessed, prioritized, and worked aggressively
  • Escalate issues to the technology, operations, and/or vendor(s) where appropriate
  • Ensure database/application controls and procedures remain compliant with Corporate IT risk
  • Support Disaster Recovery tests and live recovery for all production environments
  • Work with Card Services architects to validate and design enterprise solutions and application monitoring tools
  • 10+ years of IT experience with a focus in Internet or application development, or 10+ years of technical production support experience (Required)
  • Minimum 7+ years’ experience supporting an Internet or transaction processing application (Required)
  • Strong technical skills in these areas: UNIX (Expert), JAVA, JSP, SQL (Moderate to Expert), Weblogic/Websphere/JBoss (Moderate to Expert)
  • Experience in Oracle/SQL and shell scripting (Required)
  • Ability to coach and mentor peer employees and contractors (Required)
  • Experience working in an Internet and distributed client server environment, including strong understanding of multi-tier architecture and infrastructure setups (Required)
  • Full life-cycle development experience in the financial services or fintech industry (Highly preferred)
  • Must be legally eligible to work in the United States. Visa sponsorship will not be provided for this position
  • Upto 10%
80

VP, Technical Operations Resume Examples & Samples

  • Support Regions to assure all Financial and Subscriber budgets are met
  • Plans, Implements and Supports Strategic and tactical direction on all customer-facing issues, including cross functional initiatives designed to create a World Class customer service culture
  • Support Regions in developing and implementing programs that will drive Think Customer First improvements and meeting/exceeding divisional Customer Metric Scorecard Metrics
  • Assure all Comcast Technical Operation metrics and requirements, as well as all Federal, State and Local regulations are met
  • Responsible for all technical field operations, including service delivery and service assurance (Includes field maintenance, installation and service, warehouse and dispatch). Actively participates in all customer facing functional teams including LMC, ATS, Advanced Services, Customer Care and Engineering
  • Work with Regions and contractors to forecast resource needs, develop and implement performance metrics and tracking programs to assure a positive customer experience , assuring compliance with all Comcast requirements and Think
  • Customer First initiatives, and our Customer Metric Scorecards
  • Work with Regions to identify process defect and inefficiencies. Develop and implement corrective programs
  • Develop cross department partnerships to assure the successful deployment and integration of CDV and all new products
  • Leads all initiatives to change cultural approach to serving the customer
  • Assist Regions in the development of strong leadership teams
  • Assist in the development of Manpower, Capital and Expense Budgets
  • Perform other duties as required to meet the goals and initiatives of the Division
  • Punctual, regular, and consistent attendance
81

Manager Technical Operations Resume Examples & Samples

  • Directs the daily operations of installation, service, construction, and materials management in order to successfully achieve of company objectives
  • Ensures the proper completion of all scheduled or on-demand service or maintenance work
  • Ensures timely and accurate performance reporting and reviews. Participates in developing quality measurement guidelines and minimum requirements for staff training
82

GSO Wintel Technical Operations Resume Examples & Samples

  • Support and maintain Windows based servers
  • Daily support of inbound incident volume, inbound calls, and other engagement vehicles
  • Troubleshoot and provide technical analysis concerning operating system, hardware, network & storage related issues on windows servers and application performance issues to resolution. Provide root cause analysis when needed
  • Respond to customer requests for configuration, maintenance, and troubleshooting for infrastructure and business applications
  • Operating system remediation according to risk standards
  • Support patching, ticket queue maintenance, execution of change controls, anti-virus upgrades, and security remediation as needed
  • Effective and timely communication with partners in regard to downtime, project updates, and troubleshooting progress
  • Maintain operating system and application software patch levels on all servers
  • Manage changing daily priorities based on classification and impact
  • Provide detailed technical documentation as needed
  • 6- 9+ years of Microsoft Windows Server Operating Systems Administration experience in a large enterprise environment
  • Well versed in TCP/IP, DNS, WINS, and Active Directory, with troubleshooting experience
  • Proven experience supporting Enterprise class infrastructure
  • Experience supporting business critical application and infrastructure environments is required
  • Must have production environment experience along with SDLC and Change Control processes experience
  • Excellent client interfacing skills, strong verbal, and written communication skills and ability to work with various levels of management
  • Experience operating with colleagues across different time zones and flexibility in order to successfully interact and communicate on a global level
  • Working experience of backup process, system monitoring (SCOM), performance tuning, disaster recovery and scripting/automation for Windows based OS
  • Knowledge on file transfer technology – SFTP (like Attachmate – 3rd party software)
  • IIS 7.5, 7.0, 6.0, 5.0
  • VMWare technology and ESX server (and troubleshooting experience)
  • Storage technologies and connectivity (SRDF)
  • 3rd party application software desirable (and troubleshooting experience)
  • Symantec Anti-Virus Products
  • Veritas NetBackup & Storage foundation
  • Windows Server Security and best practices
83

Senior Director Technical Operations Resume Examples & Samples

  • Responsible for rolling out primarily Residential but also Business Services product enhancements to Regional Technical Operations groups
  • Responsible for rolling out new products from sales through installation and service
  • Act as one of the Northeast Divisions single points of contact for Technical Operations, related to initiatives with National, Divisional and Regional personnel
  • Lead projects to improve and optimize sales, installation and service processes
  • Partner with Sales, Service Delivery, Service Assurance, Customer Care, Construction and Engineering groups, from a National, Divisional and Regional perspective
  • Partner with the National, Divisional and Regional teams on career progression as well as performance progression standards and evolution
  • Ensure the Divisional team has a close understanding of the field processes as well as challenges that can result in improvements to areas that will positively impact the customer and technician experience
  • Work closely with peer organizations covering Communication Operations functions to ensure we have an end to end solution for initiatives
  • Knowledge of the Cable and Communications industry, FCC rules and functions, NCTA and BRIS standards, knowledge of digital video technologies including MPEG, and data networking technologies including routing, switching, and DOCSIS (Data Over Cable Service Interface Specification) and Headend architecture
  • Knowledge of CATV billing systems
  • Knowledge of scheduling and routing field technicians for installation and service calls is a plus
  • Knowledge of DOCSIS standards and theory understanding of DOCSIS and RF theory as applied to CATV systems
  • Must be an effective communicator-capable of building relationships and communicating effectively at every level in the organization
  • Develops and implements business strategies across the Technical Operations organization to meet established service metrics and quality assurance goals. Responsible for end-to-end network performance for homes passed and all service delivery and fulfillment services for
84

Technical Operations Analyst Resume Examples & Samples

  • B.A. in a media, communications, or business related major
  • At least 3 years’ experience working for a technology or media company in a similar capacity
  • Must possess advanced computer skills and be highly proficient in Microsoft Office suite (Word, Excel, PowerPoint, & Outlook)
  • Experience with Microsoft Visio, SharePoint, Ariba, and AutoCAD Light a definite plus
  • Understanding of television broadcast technology and workflow a definite plus
  • Strong written and verbal communication, organization, and interpersonal skills required
  • Ability to multi-task, meeting all deadlines, in a fast-paced, dynamic environment
  • Strong team player, a self-starter with enthusiasm and drive who can grasp new concepts quickly
  • Must have strong quantitative analytical skills and be able to think strategically
  • Demonstrated ability with time management skills with ability to handle multiple priorities
  • Proven self-starter and independent problem-solving ability with sense to understand implications of work and probe more deeply when presented with inconsistent or interesting findings
  • Detail oriented, excellent written and verbal communication skills, and ability to interface and demonstrate sensitivity effectively at all levels of an organization
  • Extraordinarily high level of motivation and commitment to working hard
  • High level of focus on work quality and attention to detail
  • Passion for media and entertainment, knowledge of the Television Network business a plus
  • Familiarity of International markets or a foreign language helpful, but not required
85

VP, Technical Operations Resume Examples & Samples

  • Creates and executes strategies to achieve business goals such as increasing revenues removing expenses and developing a skilled motivated satisfied and diverse workforce
  • Leads the Mountain West Region technical operations to achieve operational excellence while working in competitive environments
  • Oversees area technical operations for the Mountain West Region consisting of 1.8 M customer relationships
  • Oversees local dispatch and logistics operations
  • Partners closely with Network Operations and Engineering team
  • Responsible for overseeing 4 operating area expense budgets including labor and capital
  • Translates the organization's vision, values, and business goals into individual and team goals
  • Responsible for both internal and external (business partner) work force resource, performance, and productivity
  • Leads by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships
  • Partners with Human Resources on selecting and managing the best talent possible
  • Strong cross-functional partnership with functional peers on the Mountain West Regional team
  • Travel required across a 5 state regional footprint as well as other company or industry-related travel
86

Technical Operations Analyst Resume Examples & Samples

  • Responsible for maintaining the Top 150 servers
  • Resolution of production incidents, root cause analysis of incidents
  • Performing health checks to ensure production readiness
  • Troubleshoot and diagnose complex technical issues
  • Solaris 10 and previous
  • Red Hat RHEL 6.2 and previous
  • VMware
  • Oracle 10i
  • Good working knowledge of monitoring systems such as Nagios and Ganglia
  • Understanding and knowledge of regional trading venues
  • Advanced Knowledge of Red Hat Linux 4.0 & 5.0
  • Advanced Knowledge of Solaris 8, 9, 10
  • Advanced Knowledge of AIX 5.x & 6.1
  • Advanced Knowledge of VMware ESX Server 3.x
  • Advanced Knowledge of NIS, Mail Server
  • Advanced Knowledge of File System Architecture
  • Good Understanding for kernel tunning
  • Hands on experience for backup server/client Configurations
  • Good Understanding of patch updates & rebuilds concepts
  • Good Understanding for Server health check & performance monitoring
  • Candidates should be able to understand scripting concepts (bash, Perl)
  • Certified Candidates (RHCE/SCSA or RHCT) will consider on priority
  • Advanced hardware knowledge on HP/Compaq/DELL/IBM systems
  • Experience Must have worked in a similar position in an investment bank or similar
  • Ability to troubleshoot and diagnose complex technical issues
  • Self-starter with ability to acquire new skills autonomously
  • Willingness and ability to lead a team in a demanding environment
  • Demonstrate good written and verbal communication skills to drive problems to successful conclusion
  • Provide coaching and receive assistance when required
  • Ability to remain calm and effective in high pressure outage situations
  • Strong focus on delivery of quality services to schedule
  • Ability to translate business requirements and develop solutions
  • Ability to build and maintain relationships with internal clients
87

Upstream Energy Technical Operations Senior Associate Resume Examples & Samples

  • Relational understanding between various IT applications and systems
  • Leveraging creative thinking skills, especially with helping to develop and proposed strategies that lead to clients' and/or business' processes and team improvements
  • Exhibiting willingness to travel on business assignments, as necessarThis position will focus on PwC's Oil & Gas Upstream clients regarding Field Operations and Technology
88

VP, Technical Operations Resume Examples & Samples

  • Leads the Washington Region technical operations to achieve operational excellence while working in competitive environments
  • Oversees area technical operations for the Washington Region consisting of 1.8 M customer relationships
  • Provides strong leadership to field operations personnel including communicating vision strategy and objectives
  • Strong cross-functional partnership with functional peers on the Washington Regional team
  • Travel required across regional footprint as well as other company or industry-related travel
89

Technical Operations Resume Examples & Samples

  • Support and maintain servers associated with the ‘CAF’ top applications in the firm
  • Root Cause Analysis
  • Regular systems health checks and monitoring
  • Look for opportunities to automate manual tasks
  • Contribute ideas for process improvements
  • Work in conjunction with the build teams to design new Linux & Solaris systems
  • Foster strong relationships with other teams to coordinate BCP and Data Centre power down events
  • Providing on-call/weekend support based on a weekly rota, working outside core business hours when required
  • VCS cluster
  • Net Backup
  • UNIX shell scripting language
  • Awareness of market influences
  • Understanding of Markets
  • Business regulations (SEC, FSA, Basal III, etc)
90

Analyst, Technical Operations Resume Examples & Samples

  • Works with Division CDO/PXOC leader to ensure overall success of the CDO/PXOC program
  • Responsible for the overall health of the Customer Device Optimization Center web application
  • Works with all regions to ensure consistent approach to the overall program
  • Acts as subject matter expert when it comes to program processes and operational procedures
  • May conduct regular database maintenance and audits to ensure the quality of data integrity
91

Manager, Entertainment Technical Operations Resume Examples & Samples

  • Oversee the daily operation of specific show venues and/or areas, including monitoring staff and process/procedures, providing necessary support for the operations
  • Ensure that all pyrotechnic permits are current and up-to-date in accordance with Federal, State, County and local Fire Department authorities
  • Maintain accurate pyrotechnic inventory logs at each venue, storage magazines, area and/or element
  • Maintain both labor and non-labor departmental budgets. Develop operating budgets and adjust operations as necessary to identify and control budgets
  • Provide additional support for special events and projects, including auditions, rehearsals and venue/area supervision, etc
  • Work closely and efficiently with other park operating departments
  • Ensure that collective bargaining agreements are upheld by partnering with Human Resources and Labor Relations in providing input, addressing issues and maintaining positive union relationships. Ensure that discipline is applied in accordance with company procedures and collective bargaining agreements
  • Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities
  • Minimum 5+ years managerial or supervisory experience preferred
  • Bachelor’s degree or equivalent background or experience in Technical Theatre, Special/Corporate Events or Theme Park Management
  • Knowledge of Federal and State regulations pertaining to Weapons and Pyrotechnics
  • Beneficial if holder of California State Pyrotechnical Operations License; first-class preferred or Theatrical License
  • Ability to write reports, business correspondence and procedure manuals
  • Ability to effectively present information and answer questions in one-on-one and group settings
  • Enthusiastic, friendly and outgoing personality
92

Technical Operations Analyst Resume Examples & Samples

  • Minimum 1 year of Control M experience
  • Minimum of 1+ year batch processing experience including submitting jobs and validating data
  • Minimum of 1+ year experience with Unix Commands
  • Unix Scripting experience
  • Minimum of 1+ years Computer Operator experience
  • Tandem batch processing experience
  • Good communication skills, both written and verbal
93

Director, WW Technical Operations Resume Examples & Samples

  • Managing the Title Managers (currently four team-members)
  • 30% - Supervisor/ Team Lead
  • Microsoft Office Suite (intermediate level of use): Word, Excel, PowerPoint, Outlook, Business Objects, Visio
  • Basic level of understanding authoring nomenclature, as related to picture, audio, and supply chain deliverables and timeline
  • Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics
94

Technical Operations Specialist Resume Examples & Samples

  • In-depth experience with ROSS switchers
  • In-depth experience with Solid State Logic Audio Consoles
  • In-depth knowledge of Avid Newscutter/ Media Composer
  • Comprehensive knowledge on working in an Avid Interplay environment
  • Fully knowledgeable in all aspects of television production
  • Knowledge of video servers such as Omneon, 360 Systems, and Miranda
  • 5+ Years working in television news preferably in a top 10 news market
  • A positive and motivated attitude to consistently raise the production standard
  • Bachelor’s degree in Communication
  • Bilingual (English/Spanish)
95

Senior Director, Technical Operations Resume Examples & Samples

  • Act as a primary contact for Business Partner Technical Operations role in program activities, leading technical and operational reviews with three divisions when applicable
  • Strong preference for a minimum 12+ years in a combination of cable operations, engineering experience a plus
  • Requires experience managing and executing a Statement of Work with Business Partners
  • Background in Home Security/Home automation a plus
96

Technical Operations Analyst Resume Examples & Samples

  • Research and manage complex customer related projects and issues
  • Perform configuration management tasks
  • Participate in projects related to new client conversions to production environments
  • Participate in the POS project and assist with client conversions to the MPLS network
  • Implement and configure client setup Host/ATM to meet the business needs of the client while maintaining organizational standards
  • Perform assigned work through SIMBBA project requests
  • Follow standard operation procedures utilizing existing and/or proposed system/application protocols
  • 5+ years of Tandem experience
  • TACL, Spoolcom, Netbatch, Netbatch Plus, Utility programs, LU and PU Configurations and pathway environments
97

Technical Operations Specialist Resume Examples & Samples

  • Knowledge in analog, digital video, fiber and audio systems are crucial for this position. Starting with camera capturing and ending with video display, the knowledge of the routing, switching and recording is a must
  • Working knowledge of non-linear video editing systems, video playback, LED displays, cameras and related hardware
  • Clear understanding of graphic design, video editing, live broadcast technology, video transcoding, graphic files and music genres
  • Excellent interpersonal skills, mature judgement, and diplomacy required to interact effectively with and provide customer service to a broad audience
  • Ability to work independently as well as effectively in a collaborative team environment
  • Strong ability to manage multiple, competing priorities
  • Successfully collaborate with other groups, especially Fan Experience, Marketing, Creative Video, Communications and sports programs
  • Demonstrate ability to lead and train staff for high performance
  • Extensive knowledge of Daktronics front end and display systems
  • Should be proficient in Microsoft Office, Photoshop, Illustrator, Adobe Premiere, Apple Final Cut Pro, Avid Media Composer, Encore DVD, Audition and various equipment such as routers, switchers, controllers and design software
  • Broad knowledge of all aspects of broadcast quality television, including field and studio camera, lighting, sound and editing
  • Ability to adapt equipment setup and provide alternative setup or workarounds if necessary
  • Demonstrated ability to perform repairs on a wide variety of audio, visual and computer equipment
98

Senior Analyst, CB Technical Operations Resume Examples & Samples

  • Manages project activities as the subject matter expert and solutions team leader to support the growth of Cox Business in an assigned area while ensuring effective business operations
  • Communicate and meet with Cox Business local market and Center teams to autonomously research and define business requirements, seek clarifications, and operate with a sense of ownership
  • Provide business analysis, process mapping and redesign, and implementation leadership for standardized operations. This includes handling all CB requests via the Request Management System (RMS) queues and ICOMS Code Governance and Solutions process
  • Establishes and ensures the quality of service provided to end users meets or exceeds established standards
  • Coordinate with all functional departments (both Center and local market) regarding the optimization of overall business efforts
  • Assist with business case development, planning and monitoring
  • Identify project stakeholders, risks, and benefits of alternate designs; document assumptions; assess project impact of system changes
  • Provide project management leadership. Facilitate partnership, coordinate stakeholder communication, and complete assignments to support project objectives
  • Provide status reporting for project progress, issues, dependencies, and risks
  • Assist with other tasks as needed or as assigned to improve the delivery of service to customers. Works on both routine and out of the ordinary projects
  • Document problems and solutions; complete reports and service orders using large customer databases
  • Manage definition of process and development of Methods and Procedures of assigned project areas
  • OSS/BSS database and inventory management clean-up with local market organizations
  • Monitor and optimize business processes. Publish and review data to ensure both compliance and effectiveness of operational processes, identifying anomalies and making recommendations
  • Comply with all safety procedures and policies
  • May require extensive travel to and between local market offices, vendor locations, and Corporate Offices in Atlanta
  • Support Internal Customer processes associated with account coding, billing, collections standards, and Account Services support
  • Act as Cox Business Subject Matter Expert on customer records and billing practices and Revenue Assurance standards, collection polices, and local market processes
  • Work closely with the Finance team’s Accounts Receivable and Account Services back office operations to meet customer needs
  • Identify and assists in the evaluation of BSS/OSS enhancements and upgrades as required
99

Analyst IM Technical Operations Resume Examples & Samples

  • Work closely with vendor(S), and internal customer service centers, and technology teams that support Marketing On Demand tools and other Marketing Tools
  • Manage interaction and training of customer service center(s)
  • Management of program escalations
  • Manage marketing creative documents from operations planning, publishing, order fulfillment, and expiration
  • Manage user access/permissions for Marketing Tools
  • Manage advisor enrollment activities for Marketing Tools
  • Development and ownership of operational controls and metrics
  • Develop business rules, processes, user guides, and data flows to support current and new tools
  • Play an Analyst role in small to medium projects
  • Strong partnerships with vendor(s) and multiple technology groups to manage process improvements, tool enhancements, production fixes, releases, and to be a general liaison between business and technology groups
  • Test company initiatives that affect the field and have impacts on Marketing Tools
  • Experience with the Ameriprise marketing tools
  • Intermediate Experience with System Administration
  • Customer support experience
  • Adobe Dreamweaver and Photoshop or equivalent Adobe design software – Advanced Level Experience
  • Knowledge of e-mail HTML coding with ability to modify
  • Advanced level of MS Excel and MS Access applications
  • Results oriented with a balance in relationship management
  • Ability to work in Team Environment and collaborate with multiple partners (business, technology, vendors)
  • Knowledge and understanding of Ameriprise broker/dealer advisor field employee and franchise structure or similar broker/dealer model
  • Experience with business analysis, process design, documentation, and reporting
  • Willingness to take on new tasks and risks and drive towards solutions to fix gaps in processes
  • Conflict resolution, influencing, and negotiation skills
  • Business system testing experience
  • Demonstrated ability to anticipate issues and takes decisive action to mitigate risks
  • Demonstrated reliability and flexibility to juggle priorities and manage multiple tasks at once
100

Director of Technical Operations Resume Examples & Samples

  • Minimum 10 years broadcast engineering experience, at least 5 years as DOE or Chief Engineer
  • Must have at least four years of college or technical school and/or training; or equivalent combination of education and experience
  • Willingness to work flexible hours including live remotes shift work, weekends, vacation relief, and holidays as needed
  • Design, build, install, maintain and operate all radio broadcast equipment including studios and transmitters, related satellite equipment, etc., and assure maintenance logs at transmitter sites are verified and recorded in accordance with FCC requirements and company policy
  • Effectively forecast stations’ engineering capital expenditure needs, and prepare engineering department operational and capital plans
  • Provide Engineering/technical support to VP/General Manager of KOIT, KGMZ, KUFX, KBLX and KRBQ, as well as support staff
  • Maintain and repair digital and analog audio broadcast and telecommunications equipment
  • Experience with Computer based audio storage systems; Wide Orbit preferred
  • FCC General Class License or SBE Certifications preferred
  • Train, orient, coach, schedule and assign work, regularly evaluate performance and encourage technical growth of the engineering staff in compliance with FCC and company policies
  • Knowledge of AM and FM transmission, audio and control, computer and telephone networks, ISDN and digital audio
  • Provide own transportation and possess valid California driver’s license
  • Thorough knowledge of FCC rules and regulations and ability to maintain compliance in accordance with all prevailing company and government policies
  • Strong verbal and writing communications skills
  • Strong, proven time management skills including ability to multi-task in a multiple project environment
  • Hands-on FM and HD transmitter experience
  • Ability to inspect, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone system and related other equipment
  • IT & Network knowledge and experience
  • Strong PC skills including proficiency with Microsoft Office (Word, Excel, PowerPoint)
  • Experience with digital audio and audio streaming
101

VP Technical Operations Resume Examples & Samples

  • Act as the day to day lead for DMP and DSP implementations
  • Be POC for troubleshooting tags and issues internally within both the agency media team and the Shopper Marketing Operations team
  • Manage timelines for integrations and ensure partners are maintaining their deliverables
  • Develop best practices and manual/wiki for operations teams to utilize when implementing tags for DMP and DSP partners
  • Act as lead technical person for Google tag management
  • Liaison between Advantage & media partners as needed for client troubleshooting
  • Assist with billing questions and discrepancy issue
  • Troubleshoot HTML code used to deliver ad creative
  • Self-manage tasks / schedule for effective and efficient time management
  • Troubleshoot targeting issues, resolve any traffic issues and reconcile discrepancies
  • Maintain relationships with supply and Data partners as we evolve
  • Vet technical feasibility of corporate development plans and implementation procedures
  • Recommend partners for social, search, media, tag and as needed technical partnerships
  • Work with our partners in understanding device graph implications and internal needs
  • Be an instrumental player in our development of proprietary data sets & device graph
  • 5+ years of experience in technical media, and preferably 6-10 years of relevant technical media experience
  • Good written communication and verbal communication skills
  • Strong prioritization skills
  • Ability to ensure a high level of service and quality is maintained
  • Ability to gather data, to compile information, and prepare reports
102

Senior Technical Operations Analyst Resume Examples & Samples

  • 30% - Troubleshooting of technical issues, consult with internal enhancements on existing B2C sites and applications
  • 15% - Provide technical support to regional content producers and staff
  • 25% - Working with third-party vendors to facilitate technical platform enhancements and/or issue resolution
  • 30% - Technical leadership and project management in the EMEA region
  • Responding to issues regarding the web site platform, analytics, video playback and ad performance)
  • Working with the information security team on new website/app submissions, approval processes and responding to vulnerabilities as they arise
  • Submiting SSL, DNS and domain requests with the appropriate IT teams
  • Tier 1 / first responder /first line support to break-fix and triage issues as noticed/reported
  • Working with SPTN producers to manage break-fix tasks on their websites and apps
  • Providing technical support for SPTN digital systems (internal and third-party) to our regional content producers and staff
  • Maintaining various operational sections of the SPT Networks wiki
  • Interaction with home office team
  • Single point of contact for SPTN EMEA
  • Travel to regional offices or vendors if required
  • Out of hours support to work with regional offices or the Home Office team
  • Experience of technical troubleshooting for content journeys, content displays and video play skills
  • Proven ability to work with members of off-site third party development teams
  • Experience with a CMS and thorough understanding of CMS structure
  • Experience with SEO techniques
  • Experience coordinating between different internal and external teams to solve problems
  • Should possess a keen interest in mobile apps, social networking and music & streaming video
  • Experience of at least two of the following technologies OVP such as MPX (the platform), Drupal, Mobile apps, AWS orGiga,
  • Experience with the Drupal CMS
  • Knowledge of SQL, HTTP protocol, DNS and domain configuration and Bash/Shell scripting, and SSH/SCP
  • Familiarity with OVP (Brightcove, thePlatform/MPX, Ooyala, Kaltura)
  • Familiarity with video transcoding, video streaming protocols, and video DRM
  • Familiarity with CDNs (Akamai, Limelight, Level 3, Edgecast)
  • Familiarity with release management processes
  • Experience working with international, multi-language web sites or apps
  • Familiarity with digital media QA workflows
  • Familiarity with digital platform content caching technology (memcached, Varnish, nginex)
  • Experience with Basecamp, Jira, or similar collaboration tools a plus
  • Sony Pictures - GBR - London
103

Technical Operations Technician Resume Examples & Samples

  • Handle all areas of staff related issues, including but not limited to, staff scheduling, performance evaluations, hiring / on boarding practices, etc
  • Perform all tasks technical in nature on the overnight shift
  • Troubleshoot and resolve processing failures on the backend systems including Weblogic, Database and Control M issues
  • Work with management to train staff members on the internal workings of payment processing
  • Provide remote support during the weekend
  • Ability to work Non Standard Work Week
  • Minimum of 5+ years computer operations experience
  • Minimum of 3+ years experience with network protocols such as TCP/IP
  • Must of a minimum of 3+ years experience with one or more of the following: Stratus / Tandem hardware, Linux hardware, Unix hardware, BEA Weblogic, Oracle
  • Minimum of 1 year experience with Control-M or similar automated scheduling package
  • Solid troubleshooting skills
  • Excellent communication, organizational and problem solving skills
  • Ability to function in a team-oriented atmosphere, with staff at all levels, to achieve business goals
104

Associate Director, Technical Operations Resume Examples & Samples

  • 24 X 7 environment
  • Provide direction and day to day support for the firm’s physical and virtual server infrastructure team
  • Ensure that all supported environments are properly maintained and monitored, fully documented, including processes and procedures for their use and management
  • Lead and participate in the design, planning, and implementation of new projects / technologies and ensuring that the solutions are highly available and performant
  • Work with the Infrastructure, application development groups to ensure that they have the resources required to support the application environments
  • Work with vendors to resolve issues, manage proposals, projects, and explore new technologies
  • 7+ years relevant Technical Experience in Infrastructure strategy/engineering/operations in one or more of the following areas
  • Agile software development methodologies and project experience
  • Public Cloud AWS, Azure
  • Develop, manage and maintain operating and capital budgets
  • Capability of handling several deadline-driven tasks at once, and comfort with shifting priorities
  • High-level multi-tasking skills and ability to operate in a fast-paced environment
  • Have the ability to plan and organize in an efficient and productive manner, keeping focus on key priorities
  • Be proactive, have the ability to act without being told what to do, bring new ideas to the company
  • Be flexible and adaptable, have the ability to adjust quickly to changing priorities and conditions, cope effectively with complexity and change
  • Be able to think strategically, see and communicate the big picture
105

Director, Technical Operations Resume Examples & Samples

  • Establish and oversee the Service Management organization, processes and tools for the segment
  • Collaborate with a variety of teams across the organization including Development, QA, Operations, and Product to develop the DevOps strategy and associated methodologies, processes, and tools
  • Drive the implementation of the strategy including operational best practices, operational standards, efficiencies, processes and tools to deliver a highly available, highly scalable, highly reliable environment that meets our business service targets
  • Increasing product reliability and customer satisfactory as measured by Apdex is a primary goal
  • Build and lead a global team of Engineers and Developers for on-going operational support
  • Work with application development leaders and architecture to influence and define the roadmap and associated activities to improve application performance and availability
  • Interface with senior business and IT management on major production events to discuss areas of success/improvements needed etc
  • Implements and help identify measures to sustain and improve cost efficiencies along with productivity gains
  • Take ownership of production issues and drive escalations
  • Provide thought-leadership in the areas of operational reporting and metrics, to improve existing metrics and identify future measurement opportunities
  • Drive the continuous improvement helping to ensure the Development Operations is delivering increased business value though improvements in effectiveness, efficiency, cost optimizations and service automation
  • Mentor, find and maintain best in class team members to help grow our capacity, increase our capability and deliver our solutions
106

Technical Operations Analyst Resume Examples & Samples

  • Creates, schedules and monitors moderately complex production jobs for financial services applications. This includes establishing the frequency, environment and dependencies for all jobs. Provides Tier 1 support as part of an on-call 24/7 rotation and responds to batch failures during assigned shifts. Works closely with Mutual Fund Operations teams for daily batch trade processes. Has the ability to resolve some issues independently, but defers issues with a degree of complexity and/or financial/company risk to more senior staff and/or department management. Supports peak, monthly, quarterly and year-end processes
  • Performs data administration for financial services applications including administering object changes, stored procedures and views
  • Establishes File Transfer Protocol (FTP) setup for external/internal clients including account setup, password and key exchange. Ensures the security and integrity of FTP setup in dealing with customer financial and personal data. Typically will handle clients/plans of moderate scope, but may support senior analysts and management for the most complex FTP setups
  • Reviews and resolves AR Tickets for priority levels in the defined turnaround times
  • Provides Tier 1 support for moderately complex business transactions that are unusual or require "special handling" (large fund eliminations, conversions, deconversions, etc). Compiles pre/post transaction reports to ensure completion and identify any issues that arise
  • Supports application maintenance duties (Workflow, CSAS, Bulletins, P8 File Net)
  • Provides production support for assigned development projects
  • Completes project tasks within defined milestones. May serve as lead for a project deadline or milestone
107

VP of Technical Operations Resume Examples & Samples

  • Live by our values: Tier One Everything, 100% Customer Satisfaction, Respect for People
  • See providing a high quality customer experience as your number one goal
  • Achieve results in a high energy environment with strong personalities
  • Manage complex technologies, large budgets, and demanding customers
  • Act in a way that gains the trust, confidence, respect, and willing collaboration among your team, your peers and different groups with the company
  • Successfully manage high stress situations while remaining calm and focused on outcomes
  • Make decisions based on a combination of data (where it exists), and natural intuition from your breadth of experience
108

Technical Operations Specialist Resume Examples & Samples

  • Member of an advanced troubleshooting team responsible for investigating escalated issues and identifying defects that have a significant impact to our clients and their business operations and ensuring that such issues are brought to the required internal teams for prompt resolution
  • Escalation path for all client facing teams, including Support and Account Management
  • Tier 2 escalation path for more technical issues as well as reported defects
  • Managing multiple ticket queues with high volumes
  • Triage, troubleshoot and diagnoses defects and complex issues reported by clients. Document and escalate incidents to the appropriate development or technical team
  • Communicate with clients and internal teams to troubleshoot and provide resolution as necessary
  • Use critical thinking to determine accurate severity level and urgency on every incident
  • Coordinating with Account Managers and Development on prioritization and communication of defects, hotfixes and any trending issues
  • Act as a liaison between customers, customer facing teams and development
  • Provide technical support for multiple products, software and hardware. Hardware troubleshooting for computer and peripherals includes, but not limited to, PCs, Printers, Barcode scanners, and Credit Card swipe devices
  • 2+ years IT experience, preferably in a SaaS environment
  • Experiencing using SQL, and POSTman
  • Advanced analytical skills
  • Advanced triage and investigative skills
  • Able to remain calm and diplomatic in high stress situations
  • Able to track and manage a large number of simultaneous activities, as well as cross-team dependent activities
  • Able to work collaboratively with minimal supervision
  • Able to learn new technologies and processes quickly
  • Preference given to those with experience with Zendesk, TFS, and JIRA
109

Technical Operations Analyst Resume Examples & Samples

  • Candidate must possess a TS/SCI with polygraph - NO Exceptions
  • Experience creating and actively using social media accounts
  • Demonstrated awareness of counterintelligence threats when using social media accounts
  • Knowledge of personal information gathered by social media vendors
  • Ability to multitask and manage competing priorities
  • Experience supporting Intelligence Community programs
  • Demonstrated research and writing skills
110

Technical Operations Analyst Resume Examples & Samples

  • Five years’ experience working in an operational environment for the government customer
  • Two years’ experience creating and actively using social media accounts
  • Two years’ experience performing open source research solely on Social Networking sites, various email providers and other internet accounts
  • Two years’ experience working with a variety of software tools to include web browsers, anti-virus software, anti-spam software, PGP, VPNs and VPSs
  • Proven in-depth knowledge of computer hardware/software and a strong understanding of computer/internet communications methods
  • Knowledge and familiarity in utilizing the internet within an IC environment for ops purposes
111

Technical Operations & Exploitations Analyst Resume Examples & Samples

  • Specific experience Forensic Software such as FTK, EnCase and SIFT
  • Minimum of 2 years of demonstrated technical exploitation experience and skills such as computer forensics, MEDEX/CELLEX/DOMEX, reverse engineering, and malware analysis
  • Ability to design, implement and document mobile forensics services to include evidence seizure, mobile forensic analysis and data recovery
  • Ability to convey technical information effectively and concisely to a wide range of audiences
  • Industry standard forensic certifications (e.g., EnCE, ACE, CCE, GIAC)
  • Basic Programming in Python, Perl and C++
  • Working experience in hardware configuration and network/data communications
  • Working experience in software development and scripting
  • Working experience in law enforcement evidence seizure
  • Willingness to deploy to remote or hostile locations throughout the world
112

Senior VP of Technical Operations Resume Examples & Samples

  • Provide thoughtful input to the overall strategy and technology direction for the ongoing enhancement and development of product offering
  • Direct the development activities of the Engineering and Data Warehouse teams
  • Recruit, manage and continuously develop innovative products through leadership and collaborative team building
  • Be an active spokesperson and evangelist internally and externally by communicating and promoting Conversant’s technology vision and solutions
  • Stay abreast of new technologies and issues in the global, affiliate marketing industry, including competitive technologies, platforms and associated solutions
  • Develop and communicate overall positioning, benefits, features to internal and external stakeholders
  • Manage office and supervise all activities of all teams in the office
  • BS in Computer Science or related technical discipline or equivalent work experience
  • Proven leader with 10+ years’ experience in driving a large team comprised of highly talented engineers
  • Motivate and keep remote team members productive and committed to completing the assigned projects
  • Drive the department to deliver top quality solutions in a timely way
  • Promote a unified team spirit to retain and nurture top quality talent
  • Consistent history of creating and delivering innovative products
  • Able to act independently with minimal supervision
  • MS or PhD in Computer Science
113

Senior Engineer Partner Development Technical Operations Resume Examples & Samples

  • Partner Development
  • Manage projects and lead cross functional teams to address quality, compliance, supply continuity, and cost management challenges
  • Within the Virtual Teams, owns overall responsibility and technical oversight for the identification, planning, organizing, execution, and coordination of continuous improvement projects at key, strategic material suppliers
  • Lead Cost Gap Modeling activities as part of the Virtual Teams
  • Trouble-shoot significant manufacturing process deviations and develop short and long-term solutions to prevent re-occurrence and advises quality partners on technical questions
  • Perform technical assessments of suppliers and external manufacturers related to manufacturing processes. Identifies and provides solutions to close compliance gaps and improve overall quality performance
  • Maintains clear communication with internal and external business partners regarding expectations, satisfaction, or quality of results
  • Provide technical leadership and subject matter expertise to internal functions on supplier related projects and processes
  • Leads a team to identify, investigate and develop technology roadmaps and best practices to be deployed in our supply base across DePuy Synthes
  • Interface and manage relationships with critical business stakeholders to ensure the successful implementation of best practices across the Business (Regulatory, Design, Operations, Quality, Engineering)
  • Manage technology development collaboration efforts with machining SME’s, Virtual Teams, strategic partners and academic and research institutes
  • Standardise technologies, processes and data in the external manufacturing to facilitate value in the areas of Quality, Service, Growth and Cost
  • Identify and manage technical relationships with third party vendors that provide critical process and product development support
  • Promote a quality-focused culture within the Virtual Teams ensuring adherence to cGMP’s and Quality Systems as defined in the Quality Manual
  • Supports teamwork and staff development through a commitment to mentoring and technical leadership
  • Implement Program and Project Management Best Practices within the Partner Development Function
  • Demonstrate strong leadership and a clear identifiable work ethos within the Partner Development Function
  • Complexity & Change
  • Performs pioneering engineering work as part of major programs
  • Instill and maintain a sense of urgency and customer focus within Partner Development and on the Virtual Team
  • Prioritize projects in line with business requirements & strategic Engineering Excellence objectives
  • Work with engineering leaders to ensure consistency within the Virtual Teams
  • Must be a strong collaborator with an outgoing personality and capable of building relationships quickly, both remotely and face to face
  • Decision Making – Required to make decisions on technical issues
  • Degree of responsibility – Must be capable of managing and developing the Partner Development team responsible for Raw Material Virtual Teams
  • Excellent Planning & Organizing Skills
114

Service Manager Product Technical Operations Resume Examples & Samples

  • Execute Incident Management Process
  • Solid understanding of Event, Incident, Problem, and Change Management processes in ITIL
  • Project / Program Management experience preferred
  • Experience managing projects with remote/geographically dispersed team members
115

Director, Technical Operations Resume Examples & Samples

  • College Football: In charge of all below-the-line management of College Football (CFB). The position is responsible for: organizing crew logistics, truck assignments, technical management, transmission, policy, and process across several networks through the whole college football season. This person is responsible for managing a crew composed of both staff and freelancers who work with the Director to coordinate a complicated, ever-changing college season across Big 12, Pac 12, and soon the Big 10
  • Technical Manager: This position fills the role of “on site” tech manager for college football, NASCAR, some Golf and other “ad hoc” Fox Sports programming as needed. As technical manager, this person is responsible for every below-the-line aspect of a show, and the person to whom the technical department heads (e.g. Playback, Cameras, Video) report to. This person is in charge of venue coordination, facilities coordination, recording union crew time and attendance, performing technical transmission check-in, and ensuring the overall smooth nature of the show. This aspect of the job requires heavy travel
  • Venue Construction: This position is the point of contact to liaise with leagues, teams, and construction agencies on the construction of new venues for both NFL and CFB football as it pertains to broadcast concerns. This person is in charge of the oversight of broadcast venue cable projects totaling over $1 million each, and sometimes lasting the span of years
  • NASCAR: This position functions as a place of leadership and accountability in managing the below the line aspects of Fox’s NASCAR package. Similar to the CFB portion of the work, this position works in consort with other office and freelance personnel to manage the season, both off and on site
116

Technical Operations Analyst Resume Examples & Samples

  • Prepare daily, weekly, and monthly business reports as requested by the Site Management team
  • Knowledge of PC software applications
  • Interpret complex corporate contract language, company policy and financial requirements with vendor relationships
  • Provide support to managers and staff within the procurement requirements relating to cost codes and general ledger
  • Coordinate strategic support for budget planning, analysis and identification of opportunities within various disciplines
  • Have the ability to plan for projects and initiatives by identifying risks and assumptions
  • Support Finance team in maintaining review schedules for cost center codes impacting general ledgers
  • Follow up and escalate any issues regarding payments or billing to the correct entities driving the problem to a suitable resolution
  • Manages purchasing for Data Center Site Management. Review vendor bids or proposals and selects sources based upon analysis
  • Responsible for the review, analysis, and monitoring of procedural documentation for site management
  • Coordinate the execution of complex testing activities as outlined by the Controls Group
  • Manage and actively participate in the strategic enhancement of departmental reporting of processes and procedures
  • Ensure and support controls requirements within vendor relationships
  • Lead various team delegates to critically evaluate current processes for improvement
  • Ensure and support control requirements for visitor logs, employee/contractor badge requests and weekly/monthly access logs
  • Liaison between other company entities to ensure overall site controls
  • Reviews company operations, evaluating their efficiency, effectiveness, and controls with corporate policies and government regulations
  • Focus on service quality and customer satisfaction
  • Prepare and / or originate purchasing acquisition/requisitions for equipment, hardware, software and services
  • Maintain and support database communications for the purchasing, shipping and receiving activities
  • Work regularly with the geographic diverse field staff to support the data center best practice standards
  • Ensure controls with established procedures and maintain effective internal control over the physical product flow and accounting of inventory received, shipped and all other inventory areas within the site
  • Support the new hires transition with technical and non-technical entitlement training
  • Coordinate with resources to strategically guide staff in the training modules
  • Focus on coordinating integrations of corporate approved associations, groups, workshops and seminars with emphasis on self-development
  • Assist all data center staff with the technical and non-technical functions of administrative tasks
  • Coordinate and support the set-up of Non-Employee Contractors into NEMS
  • Candidate must possess a high school diploma or equivalent. The ability to prepare documentation with oral/written skills is a must. Excellent project management, communication and presentation skills with the ability to demonstrate problem solving in the specialized role of Finance, Controls, Inventory Control and Training/Development. Ability to make sound decisions to support the Site management goals and objectives. Demonstrate a drive to implement innovative skills while accomplishing the efforts to collaborate, build relationships and work as a team player across the organization. Must be able to interact with and influence staff on all levels. Must be able to Client and remove roadblocks
117

Technical Operations Specialist Resume Examples & Samples

  • Execute NCE investigations ensuring complete and thorough review and timely closure (target <30 days from initiation)
  • Manage changes having GXP impact including process, equipment, and facility changes through WuXi’s Change Control process
  • Provide support writing SOPs as needed
  • Work with appropriate departments for efficient management of NCEs and CCs. This includes QA, Metrology, Validation, Facilities, and Manufacturing
  • High School diploma and at least 2 years in cell production/biologics facility or Bachelor’s degree in Biology or similar and 0-1 years of experience in cell production/biologics facility or equivalent
  • Technical writing skills specific to Cell Processing-related SOPs/MBRs a plus
118

Technical & Operations Analyst Resume Examples & Samples

  • Leading the change, Coordination with various Teams
  • Working closely with clients in updating the clients with change and getting their approvals
  • Creating Change Requests in RFC Tool (Request For Change)
  • Sending communications/Reports to various Teams with upcoming changes
  • Deployment Planning
  • Handover of CRs/Deployment plans to Deployment Team (Offshore)
  • Updating the Code Defect Management Tool (QC – ALM Instance)
  • Prioritize, plan, and assign tasks to team members based on ability/focus for the day
  • Guide team to resolve technical issues, come up with new ideas and enhance processes
  • Ensure that staff takes ownership of operational issues, be proactive when dealing with user issues, and track the status of activities managed by the team
  • Actively participate and bring added value to root cause analysis
  • Ensure that metrics, such as KPIs and SLAs that are set for the unit, are met
  • Drive risk management processes
  • Respond to enquiries from customers and help resolve their problems
  • Take care of people management issues, such as HR issues of team members, conduct regular one-on-one meetings and performance management, manage employee grievances, promote team engagement to improve employee motivation and team work, and so on. Drive discussion on conference bridges during planned maintenance window, non-BAU situations. Proactively identify automation areas, alert monitoring improvements, drive lessons learned and best Practices initiatives. Serve as client liaison and first level of escalation
  • Ensure compliance with various audit processes such as ISO/SAS/SOX/SSAE16/client-requested audits, and so on. Responsible for knowledge management, executing training plans, technical coaching, and mentoring. Ensure that processes that are set up for issue analysis/research are efficient and effective. Guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix
  • Exciting and fast paced environment
  • Great learning opportunity to know all Amdocs products and applications that are currently running in production for ATT
  • Create close working relationships with application teams and clients
  • 3 years of IT experience
  • Bachelor’s Degree in Science/IT/Computers or equivalent
  • Ability to speak “customer” language as well as communicate complex technical terms in plain language
  • Experience and knowledge in at least one of the areas: SW development, SW delivery or testing
  • Ability to influence and interact with various Amdocs technical teams
  • Ability to drive and initiate change
119

Director Technical Operations Resume Examples & Samples

  • Provides internal and external customer service/satisfaction surrounding the Company Values
  • Ensures current tests are performed in a timely and accurate manner and in accordance with Federal Communications Commission’s (FCC) regulations
  • Responsible for the oversight and implementation of plant upgrades, network modifications, additions, product launches, and headend expansions
  • Manages installation, fulfillment, plant maintenance, dispatch and warehouse functions
  • Responsible for the P&L to achieve targeted revenue and expense budgets for systems within the scope of position
  • Achieve or exceed budgeted revenue, Operating Cash Flow (OCF), and drive field technician's sales efforts to ensure achievement of Revenue Generating Units (RGU) growth
  • Create a high performance culture to engage employees in the achievement of Key Performance Indicators (KPIs) and quality service objectives
  • Responsible for the performance of the organization through effective hiring, training, coaching and motivating all employees within the department
  • Serves as role model for subordinates in all areas of the business
  • Actively supports the training and development of subordinates
  • Promotes safety awareness among employees and assures compliance with safety regulations and reporting
  • Ability to differentiate between different sizes and colors of wires
  • Ability to carry and to use tools and equipment as necessary
  • Ability to work while standing 50 - 70% of the time
  • Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
  • Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50- pound maximum lifting is available
  • Ability to climb poles using gaffs, hooks and climbing belt as needed
  • Ability to obtain and maintain a valid operator’s license, and drive a Company vehicle in a safe and responsible manner
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to handle multiple projects and tasks simultaneously
  • Ability to manage the work of large departments
  • Ability to use computer and software applications
  • Ability to adhere and enforce Local, State, and Federal regulations and Company policies
  • Bachelor’s degree in business or related field, or 6 years minimum of Management of Technical operations in CATV, or Broadband Network Operations, and/or Telecommunications, in lieu of Degree
  • 6 years managerial experience, required
  • Technical knowledge of cable television products, services, and operations
  • Knowledge of general accounting principles
  • Knowledge of marketing principles
  • Strong problem solving, analytical, and organizational skills
  • Knowledge of construction practices and specifications and headend operation & standards
  • Knowledge of Installation/Service requirements both as it relates to staff & procedures
  • Knowledge of the capital and operating budget process
  • FCC General Telephone/Telegraph license or equivalent
  • SCTE Certification or equivalent
  • Bi-lingual proficiency preferred in some locations
120

Director, Technical Operations Resume Examples & Samples

  • 20 years of experience managing network-level college and motorsports events
  • Light budgeting, accounting, and mathematics skills to read and interpret complex budget sheets and publications
  • Excellent computer skills with standard office software as well as simple drafting software
  • Forklift and safety training and certification a plus
121

Associate Director, Technical Operations Resume Examples & Samples

  • Provide engineering or technology support for development, technology transfer and commercial production of Drug Substance
  • Ensure assigned technology transfer and development project activities are completed in a timely manner
  • In collaboration with contractors, collect and trend process, analytical and stability data and ensure discrepancies are investigated
  • Support external Product/Process Development and Manufacturing functions to ensure a smooth transfer of technologies and products between sites
  • Collaborate with contract manufacturers during development, production and testing of product. This may include scheduling and running teleconferences, generation and distribution of meeting minutes to project team. If necessary, debottleneck and rationalise processes to optimise processes consistency, yield, and robustness
  • Assist in preparation of documentation to support key development and regulatory milestones such as preparation of BLA, PAI, CBE and PAS submissions and fulfilment of post marketing commitments
  • Support a culture of collaboration, participation and knowledge development among the team
  • Bring scientific and technical expertise to the organisation as well as remaining current with latest technologies
  • International travel of up to about 2 weeks at a time will periodically be required
  • Demonstrate technical expertise in technology transfer and/or scale-up/down of processes
  • Have a familiarity with quality systems and both FDA and EU regulations as they relate to process / product development and manufacture of biologics
  • You have knowledge of process characterisation activities and Quality by Design (QbD) principles
  • Demonstrated track record of delivering timely and consistent results and familiarity with project management skills for technical programs
  • Bachelor’s degree in engineering or an applied science is required. An advanced degree is preferred
  • Over five years of relevant pharmaceutical development and manufacturing experience in Biologics
122

Director, Technical Operations Resume Examples & Samples

  • Represent Technical Operations in cross-functional CMC sub teams to influence late stage product development, regulatory submissions and minimize commercialization risks while building strong relationships with key stakeholders
  • Partner with Pharmaceutical Development, Supply Chain, Quality and Regulatory on activities to define technical transfer strategies which enable process validation and commercial manufacturing of Vertex products at new suppliers and new manufacturing sites
  • Design/conduct complex troubleshooting activities associated with ongoing commercial manufacturing
  • Participate in shaping the strategic direction of the Technical Operations – Analytical group
  • Mentor and develop junior staff within our department
  • BS/MS and 12+ years or PhD with 6+ years of relevant work experience
  • Proficient in standard analytical technology (chromatography, spectroscopy, compendial methods, etc.) Proficient in at least one other area of pharmaceutical development (e.g. solid state analysis, dissolution VIVC, physical characterization, trace analysis)
  • Experience with both drug substance and drug product (especially oral solid dosage forms) development Advanced knowledge of cGMP’s (e.g. Quality Control) and associated CMC regulatory considerations in a pharmaceutical setting
  • PhD in Analytical Chemistry
  • Experience in applying QbD concepts, methodology and implementation to analytical technology and manufacturing processes
  • Experience with any or all of the following is a definite plus: cleaning validation, microbial testing, heavy metals testing, experience with regulatory submissions in Emerging Markets, post-approval change management
123

Manager of Technical Operations Resume Examples & Samples

  • Primarily responsible for the effective operational status and integrity of the highly transactional eCommerce Systems and related technologies running on RedHat Linux
  • Responsible for Level 3 emergency technical support of all production issues on a 24x7 on-call basis
  • Responsible for management of team on-call assignments and frontline duties
  • Interface with IT and Business partners on support, and change management
  • Interface with Architecture and Development teams on all eCommerce infrastructure capacity planning
  • Ensure adherence to production change control policies, identifying opportunities for process improvement and overall efficiency
  • Ensure proper patch and change management policies and procedures are maintained for all eCommerce environments
  • Responsible for continuous improvement and optimization of monitoring to ensure 100% uptime of all platforms
  • Work closely with Development and QA teams to ensure environments and supporting changes are ready for code deployments in accordance to the Digital release schedule
  • Bachelor’s degree required with/or equivalent 5+ years of experience in a management or supervisory role with demonstrated successes in recruiting, retaining, and managing top talent
  • 5+ years of experience managing a technical team of engineering and/or operation professionals responsible for critical systems in a web application environment, ecommerce experience preferred
  • Demonstrated hands on proficiency in system administration (Linux) or IT operations
  • Experience in at least one of the following script languages (bash, ksh, perl, or python)
  • Experience in at least one of the following application performance monitoring tools (Wiley, ITCAM, AppDynamics, or NewRelic)
  • WebSphere Commerce Server experience highly desirable
  • SQL experience highly desirable
  • Linux System Administration experience highly desirable
  • Excellent communication, analytical and collaborative problem-solving skills
  • Strong applied technical knowledge in operations and infrastructure technologies with relevant experience in 24x7 network operations
  • Knowledge of best practices in release and change management. ITIL certification a plus
  • Ability to communicate technical issues with non-technical people
  • Must be able to work some overtime and provide after-hours support as needed
124

Technical Operations Project Engineer Resume Examples & Samples

  • Understand the deep level details of technical issues
  • Troubleshoot uncommon hardware and software issues as needed
  • Demonstrate expert level knowledge of multiple areas within PeopleNet product line
  • Define LOE for projects and project scope
  • Manage customer facing and internal projects
  • Leverage the skillsets of individual team members on complex, multifaceted projects
  • Meet with Product, PMO, QA, and Development teams to discuss project challenges and prioritize solutions
  • Consult with development teams to provide concise, accurate details on how our systems work end-to-end
  • Meet with and train all applicable parties to educate on new features prior to release
  • Design Beta test environment, ensuring appropriate coverage and variables are represented
  • Manage Beta code deployment via OTA
  • Create internal Beta release documentation
  • Participate as a Beta team representative on a cross-functional release management team
  • Prioritize items in queues for team members
  • Work with cross functional internal teams to ensure ongoing research is appropriately directed, progressively working toward a solution
  • 3+ years of experience working in software and hardware troubleshooting or development capacity
  • Experience collaborating and negotiating with internal and external stakeholders including third party vendors
  • Project planning and execution experience
  • Experience with debugging source code such as java, C#, or C++
  • Experience with scripting and SQL query creation
  • Ability to communicate advanced product knowledge
  • Travel less than 10 percent of the time
  • Experience trouble shooting mobile or wireless communications
  • Experience with multiple operating systems, such as Linux, Windows, iOS, and Android
125

Technical Operations Analyst Resume Examples & Samples

  • Java application stacks (though our team does not develop in java)
  • MQ message queuing systems
  • Agile development
  • Supporting multi-tiered B2B applications
  • LI-GJ1
126

Associate Director Technical Operations Resume Examples & Samples

  • Wide-ranging experience in pharmaceutical manufacturing with a strong background in large and/or small molecule technologies
  • Demonstrated technical proficiency, scientific creativity, collaboration with others and independent thought in suggesting experimental design to support process development/ support objectives
  • Lead development, maintenance and continuous improvement of process validation program for all DS and DP manufacturing processes. Provide technical input to Process Development for defining the critical process parameters of new processes
  • Experience of CMC regulatory requirements for pharmaceutical products and the evolving opportunities offered by application of QbD principles
  • Direct and lead the activities and / or participate in cross functional teams
  • Clearly and effectively communicate ideas and results, written and verbal, to technical and non-technical audiences
  • Support other Product/Process Development and Manufacturing areas to ensure a smooth transfer of technologies and products to contract sites
  • Ensure that all processes are in line with health, safety, environmental and quality requirements including regulations, policies, applicable guidelines and procedures
  • Take ownership of planning, executing and reporting for all development projects and technology transfers in support of process improvement and new product introductions
  • Develop knowledge of new pharmaceutical manufacturing processes as required in line with Jazz business objectives
  • Bachelor’s degree in relevant scientific discipline
  • Advanced degree (MSc, PhD) desirable
  • Strong record of achievement in pharmaceutical manufacturing environment
  • Proven hands-on experience in GMP manufacturing and validation activities
  • Experience in process characterization and development to identify process boundaries and critical process parameters
  • Experience of both small and/or large molecule technologies, with demonstrated technical expertise in process development and new product introduction
  • Demonstrated track record of training and coaching colleagues to improve overall team process knowledge
  • Demonstrated track record of delivering positive results on a consistent basis
  • Proven project management skills for technical programs ideally complemented with Project Management qualification
  • Experience in defending processes, procedures and investigations during FDA/EMA inspections is desirable
127

Manager, Technical Operations Resume Examples & Samples

  • LI-LC1
  • Minimum of 5 years experience in a clinical trials environment or similar field
  • Minimum of 3 years experience with EDC (Electronic Data Capture) applications in a programming or administration capacity
  • Minimum of 1 year experience in a team leadership/supervisory role
  • Demonstrated leadership experience and the ability to work and communicate effectively on a multi-disciplinary team
  • Good oral and written communication and presentation skills
  • Good organizational skills and time management skills with the ability to adapt and adjust to changing priorities and to manage multiple assignments with challenging/conflicting deadlines
  • Good interpersonal and problem solving skills
  • Strong attention to detail and skill with numbers
  • Demonstrated experience in identification and resolution of technical problems in a professional environment
  • Demonstrated positive attitude, enthusiasm toward work, and the ability to work well with others
  • Must be able to set and meet timelines or be able to negotiate schedule changes in response to project demands
  • Knowledge of relational database systems (RDBMS) and structures
  • Experience in Oracle and with Oracle tools or similar systems
128

Manager, Technical Operations Resume Examples & Samples

  • 1+ year of leadership responsibility
  • Demonstrated leadership skills and the ability to work and communicate effectively on a multi-disciplinary team
  • Good organizational, time management, and negotiating skills with the ability to adapt and adjust to changing priorities and to manage multiple assignments with challenging/conflicting deadlines and changing project demands
  • Strong attention to detail and skill with numbers and computers Ability to maintain a high degree of confidentiality with clinical data and client's proprietary data
  • Demonstrated skill in identification and resolution of technical problems in a professional environment
129

Technical Operations Analyst Resume Examples & Samples

  • At least 3 years of experience in Managing Tables, Indexes, Managing Roles, System and Object Privileges
  • Should be able to performSQL tuning to reduce costing
  • Good Understanding of Oracle Optimization and Indexes
130

Senior Manager, Technical Operations Resume Examples & Samples

  • Day-to-day leadership of salaried cast members; including hiring, performance management, and development; work with the shipboard Steering Committee to determine succession planning for the MTO/Deck & Engine departments
  • Oversight of the maintenance of the fleet, which includes all areas of technical equipment and machinery
  • Develops and maintains operational standards for Engineering and Entertainment Technical departments across the organization
  • Oversees the technical drawings and equipment manuals shore side
  • Oversight and maintenance of the AMOS system administration
  • Acts as member of the Environmental and Safety committees
  • Develop and implement SMS (Safety Management System) policies and procedures related to MTO (Marine and Technical Operations)
  • Ability to build and manage budgets pertaining to technical projects
  • Act as SME (Subject Matter Expert) in technical operation of a ship and maritime regulatory requirements (STCW, USCG, Flag State classification society, etc.)
  • 7 - 10 years’ experience leading technical teams
  • Dry Dock management
  • Ability to multitask and manage large scale projects
  • Ability to manage substantial budgets for multiple projects
  • Working knowledge of approved planned maintenance systems (AMOS or equivalent)
  • Ability to communicate effectively, both verbally and writing
  • Ability to problem solve with a focus on innovation and creativity
  • Ability to lift 50 pounds and maneuver in enclosed spaces aboard a ship
  • Maritime Certificate of Competency in Engineering (required)
  • Bachelor's of Science: Engineering
131

Technical Operations Specialist Resume Examples & Samples

  • Maintain quality metrics around NCEs and Change Controls
  • Evaluate trends in NCEs and recommend CAPAs
  • Provide support writing BRs, TTs, FRs, and SOPs as needed
  • High School diploma and at least 4 years in cell production/biologics facility or Bachelor’s degree in Biology or similar and 2 years of experience in cell production/biologics facility or equivalent
  • Experience executing Change Controls and performing NCE investigations in a GMP manufacturing environment and generating reports to high quality standards
132

Data Center Technical Operations & Site Manager Resume Examples & Samples

  • Working with the centralized organizations to contract for and manage the day to day operations of the Facility Maintenance Team and other outsourced services
  • Assisting the Site Selection and Datacenter Design and Construction Teams with the development of the project site, from groundbreaking through handoff to the Datacenter Operations Team
  • Working with peer organizations to assist with issues associated with network operations, project management and supply chain operations
  • Contributing to the development and implementation of processes which support: Efficient equipment installations (servers, switches, routers and storage hardware)
  • Timely equipment repair and upgrades
  • Rapid troubleshooting of issues with hardware and Linux OS
  • Tracking issues, reporting and managing key metrics
  • Minimum 10+ years of management of technology operations, including datacenter operations
  • Ability and desire to work in a fast paced, hands-on, start up environment
  • Understanding of data center power and cooling infrastructure
  • Understanding of network and cabling infrastructure
  • Comfortable speaking at public events
  • A positive, service oriented attitude
133

Technical Operations Associate Resume Examples & Samples

  • Project Management for manufacturing related compliance and efficiency improvements to ensure efficient, timely, and cost effective production operations. Ensure that established safety, quality and cost standards are achieved. Provide timely support to plant salaried personnel on issues regarding projects, trouble-shooting and employee relations. Introduction to Supervisory related tasks with the intent of learning the skills necessary to move up with the supervisory career ladder. Participates in complex projects requiring close supervision; understands business context of assignments and begins to develop marketing, business, negotiation and customer service skills; provides routine technical support with limited responsibility and accountability
  • Participate in projects that include multi-skilled personnel as assigned, to ensure that performance meets established safety, quality/Good Manufacturing Practices (cGMP), quantity and cost standards
  • Assist the Director of Manufacturing with departmental training requirements and team efforts
  • Ensure that standard operating procedures (SOPs) are adhered to and that all appropriate SOP’s are properly prepared, implemented, and maintained as required
  • Analyze and project capabilities/efficiencies related to manpower requirements and assist with preparation of the daily and weekly work schedules based on the production plan. Support other Dept. Supervisors in timely completion of assigned projects
  • Analyze production problems, determine causes, initiate or recommend action to be taken to improve productivity, safety, and budgetary performance
  • Coordinate and support product validations. Assist in the evaluation and recommendation of packaging/manufacturing equipment. Ensure proper maintenance and modification on assigned equipment through notification to support group supervision
  • Participate in the design and development of new packaging/production materials, equipment and packages, product launches, and area renovations
  • Participate in cost reduction programs with respect to waste and other inefficiencies
  • Assist with KPI assessment and management including OAE, Quality and Safety metrics, and daily efficiency evaluations
  • Support projects assigned focused on manufacturing safety, quality, and efficiency improvements
  • Assist with change management and employee relations activities for the MFG department to ensure positive communication to the organization. Assist with developing consistent approach to corrective actions both employee and process related
  • BS or BA degree in a technical, science or engineering discipline preferred, 0 – 1 years’ experience
  • Experience in a regulated process/packaging work environment, working knowledge of QA procedures in Manufacturing is preferred for assigned area
  • Ability to collaborate with various internal product Supply departments including Quality Assurance, Process Technology, Engineering, Supply Chain, and Research and Development (R&D) personnel
  • Strong personal computer skills required; experience with windows environment, Microsoft WORD and Excel preferred
  • Organizational, analytical and problem solving skills are required to appropriately balance short-term business demands with an ability to make decisions independently
  • Potential off-shift working requirement for development opportunity
134

VP, Technical Operations Resume Examples & Samples

  • Extensive experience managing large AWS US-based (preferably also EU) environments
  • Having worked with a wide range of instance types and storage options
  • Extensive experience with interoperation between AWS and on-premise environments
  • Cost and performance optimizations
  • Extensive experience managing on-premise data centers for high-performing web-scale systems
  • Experience establishing and managing follow-the-sun support operations
  • Manager of full range of infrastructure teams such as DevOps, Linux, Windows, Networking, VPN, Database Operations, Support Desks
  • Manager of operations infrastructure that supports a wide variety of enterprise development teams
  • Experience implementing within organization foundational processes such as
135

Project Employee, Technical Operations Center Resume Examples & Samples

  • Interact with and support Production, IT and Operations Staff
  • Support NBA Remotes such as World Feeds and Press Conferences
  • Manage system automation (Sundance)
  • Support and manage non-linear recording devices
  • Check-in all inbound and outbound feeds for technical continuity
  • Detailed technical reports
  • Arena Network (HSAN) support including remote troubleshooting and the ability to lead remote technicians to resolution
  • Minor equipment repairs (cables, PC board replacement, etc.)
  • Must have a strong knowledge of video compression and transport systems and technology
  • Must have strong knowledge of broadcast systems and operations and possess the ability to assemble and operate studio, post and on-air production systems
  • Knowledge and ability to handle systems routing, quality control issues, and variations in production requirements
  • Demonstrated ability to work independently and creatively
  • Willingness to accept shift and weekend assignments
  • Experience with HD broadcasts and knowledge of HD systems
  • 2 - 4 years of technical engineering experience
  • College degree in Communications/Engineering or related field required
  • In lieu a college degree significant field or studio experience will be considered
136

Director, Technical Operations Resume Examples & Samples

  • Responsible for Business Partner resource planning including ownership of region resource planning tool
  • Contributes to, and influences, overall In-House resource planning decisions and management
  • Point of contact with Fulfillment Business Partners for performance management
  • Key contributor for# annual Installation and Underground/Drop Bury SOW implementation and communication
  • Responsible for the development of region Business Partner Compensation and Incentive strategy
  • Region point of contact with the Northeast Division for Technical Operations project management
  • Management oversight of Contractor Coordinator employees
  • Develops and implements business strategies across the Technical
  • Manages the finances of the Technical Operations team, including
137

Senior Technical Operations Analyst Resume Examples & Samples

  • Serves as technical lead on study specific database design/build activities, and coordinates the activities of other Technical Operations staff that might assist in building studies to ensure all jobs are carried out and timelines are met
  • Reviews designs for compliance/feasibility within the database system and consistency with any current standards and/or sponsor specifications
  • Designs, annotates, and builds databases within the timelines established by the team and indicated by the contract. Updates annotations and production databases where required based on protocol amendments or other changes to trial designs within a reasonable time period
  • Participates in departmental or corporate process initiatives and serves as lead for one or more departmental or cross functional initiatives
  • Performs core setup and supports processes for various peripheral systems
  • Provides basic technical support/consultancy and end-user support
  • Works with IT in troubleshooting, reporting, and resolving system issues
  • Communicates pro-actively with all Project team members and provides regular feedback to management concerning timeline/budget or resourcing constraints
  • Represents department within client/sponsor meetings and audit forums
  • Manages assignments to meet deadlines and produce high quality deliverables
  • Bachelor's degree in computer science, statistics, biostatistics, mathematics, biology or other health
  • Related field
  • 5+ years of experience in a clinical trials environment or similar field
  • Or equivalent combination of education, training, and experience that provides the individual with the
  • Required knowledge, skills, and abilities to perform the job
  • Demonstrated leadership experience and the ability to work and communicate effectively on a multi
  • Disciplinary team
  • Ability to maintain a high degree of confidentiality with clinical data and client's proprietary data
  • Ability to attain, maintain, and apply a working knowledge of GCPs and applicable SOPs
  • Project and time management skills
  • Lead: Provide guidance / mentoring to a small unit or group performing the same or similar tasks where the majority of the time is spent performing the same or directly related individual tasks. Responsible for assigning, reviewing or checking work. May be required to complete tasks of unit members when the need arises. No authority for personnel actions (e.g. salary reviews, promotions, performance reviews,disciplinary actions)
138

Elkton Technical Operations Co-op Resume Examples & Samples

  • Available for a minimum of a three month assignment
  • Superior technical competency as demonstrated by excellent academic record and work achievement
  • Strong communication skills, personal character, and ethics
  • U.S. citizen or lawful permanent resident of the U.S
  • Experience applying science and engineering skills to problem-solving
  • Experience working in a laboratory environment
  • Experience working in a manufacturing environment
  • Demonstrated capability to develop and execute an experimental program
  • Familiarity with concepts and application of cGMP during pharmaceutical development and production
139

Director, Technical Operations Resume Examples & Samples

  • Providing mature, credible CMC leadership at AbbVie, provide a positive senior leadership model for scientists within S&T,
  • Maintain and direct a highly diversified cross functional staff of professionals to insure that all aspects CMC life cycle management are completed on time, within budget and meet highest scientific, regulatory, quality, marketing and commercial standards
  • Evaluate and introduce new technology with applications in development and manufacturing while assuring the incorporation of knowledge of current regulations, guidance documents and competitive environment into decisions and strategy
  • Provide rapid and accurate technical evaluation of new business opportunities
  • Develop and communicate cost estimates, business plans, timelines and contingency plans for responsible projects on behalf of the department
  • Provide technical leadership for process and regulatory deficiency issues
  • Provide guidance, create and implement strategic systems to improve S&T and Operations support for technical issues
  • Facilitate the CMC Governance Gate Review business practice between functions
  • Identify and recruit resources to accomplish project and departmental objectives within agreed time scope
  • Operate in an open communication environment while stressing scientific/compliance excellence planning, maintaining and managing a departmental salary budget, an operating budget and project budgets
  • Participate in capital planning and capital project execution to advance the department decisions related to project responsibilities
  • Ensure all appropriate technical documents are obtained, generated and retrievable to support the activities of the department
  • Represent AbbVie to regulatory agencies (US/ROW as appropriate) by supplying verbal or written information and/or participation in face-to-face meetings for responsible activities establish
  • Maintain and foster good working relationships with S&T customers
  • Provide effective technical and business leadership at the R&D/Operations interface and serve as a leader within AbbVie with special emphasis in Operations and R&D interests be responsible for all management activities of subordinates on his/her staff respective to performance management, development plans, promotion recommendations, and salary management
  • 10 - 15 years Industrial CMC experience in Pharmaceutical Products, both from R&D and Operations perspective, for pipeline and commercial drug products
  • PhD or Post-Doctorate degree in Pharmaceutics
  • Minimum 15 years of experience in a technical leadership role
  • Recognized expert in solid oral dosage form design, development, technology transfer and launch
  • Significant global regulatory CMC experience as primary author, reviewer of submissions
  • Experience as technical lead for global agency interactions (site audits, leading FDA/EMEA meetings, etc)
  • Demonstrated examples of successful commercially launched pharmaceutical products
  • Demonstrated external publication, presentation and patent record
  • Extensive experience working across CMC interfaces – R&D, Operations, Regulatory, Commercial, Quality
  • Organizational Leadership; ability to set strategy
  • Demonstrated commitment to culture change and continuous improvement, innovation and people development
  • Influencing and driving decisions in a matrix environment
  • Global experience, a good understanding of how culture and driving decisions differs regionally
140

Director, Technical Operations Resume Examples & Samples

  • The Director, Technical Operations provides technical leadership for multiple S&T projects and is responsible for financial planning, budget responsibility and timeline estimates of the project as well as execution
  • The Director position is responsible for implementation of global projects across AbbVie plants and marketed affiliates this includes both AbbVie plants and products manufactured at Third Party Manufacturers (TPMs)
  • The Director position provides technical expertise for marketed combination products and devices and can represent the company in discussions with regulatory agencies. Due to nature of the projects and support of marketed products, the impacts of decisions are significant to AbbVie's Operations to minimize back orders and regulatory risks
  • The S&T Combination Products group is responsible for providing support for marketed products including those related to transfer of new devices and combination products from R&D to various manufacturing plants as well as process/product improvement and technical support of marketed products. The role also includes transfer of marketed products between manufacturing plants and TPMs as required by the demands of Global manufacturing and product sourcing strategies
  • Leads the team that handles complex technical projects. These projects generally impact a significant portion of the business, are shared among multiple plants and/or markets. The team provides a high level of technical expertise required for support of various regulatory organizations and market needs and has a global approach in implementation of projects to ensure consistency. Teams within these functions have global responsibility (50+ markets), support multiple plants and/or markets
  • The scope of activities for these teams includes interactions with R&D, Operations, Quality, Commercial and regulatory as well as the relevant technical plant support functions both within AbbVie and at third party manufacturers
  • The Director position works directly with multiple groups in a matrix approach to ensure that the overall objectives of the S&T organization are met. These include the provision of seamless and effective technology transfers across AbbVie manufacturing facilities globally, the development of cost effective, robust and compliant processes and ensuring that customer services and customer support remain uninterrupted
  • The Technical Manager position in the MS&T organization is responsible for management of a technical team of multiple scientists and technicians ranging from scientist to senior level scientists. The group is responsible for providing technical expertise for all regulatory and quality documentation as well as post approval filings
  • The global nature of the job requires the position to have an excellent knowledge of various regulatory and GMP requirements as well as outstanding communication skills. The position requires interaction with scientists from various sites and at times frequent traveling to support the projects
  • BSc degree in a scientific or technical field preferably in engineering required. Masters Degree and/or PhD is preferred
  • Twelve (12) + years in the Pharmaceutical or Medical Device Industry with at least 5 years working in combination product development and commercialization
  • The Director must display managerial ability via leadership, supervisory experience and administration
  • Exhibits a thorough understanding of Global combination product development, strong management skills, financial & research management practices and long term planning skills
  • Excellent knowledge of various international regulatory and GMP requirements, including relevant device and combination product requirements
  • Must be goal oriented, able to work within a team environment, self-motivated and understand the business needs to meet timelines
  • Good verbal, written communication skills and the ability to interface with multiple areas within the organization is essential
  • Previous related work experience in combination product marketed product service groups or commercialization support is preferred. Previous experience in supervising people is preferred
141

ISV Technical Operations Analyst Resume Examples & Samples

  • Ensure all approved requests have been properly documented in accordance to Partner Operations processes, escalated to the appropriate approval level, and resolved within Severity level agreements (SLA)
  • Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations
  • Provision license/features to partners' trial orgs
  • Support partners' with appexchange listing process and troubleshooting issues
  • Provide first level support of partner tools: License Management App, Channel Order App, Check Out Management App, Stripe
  • Stay abreast of new Partner products and service offerings
  • Candidate must be able to multitask in a fast paced environment and exercise a high degree of initiative in resolving issues and developing system/process enhancement recommendations
142

Director, Technical Operations Resume Examples & Samples

  • Leads organization responsible for
  • XH metric Delivery and CDO Operations
  • Business Partner Management including metric and budget target delivery
  • Region Analytics development and delivery
  • Field Level Support in effort to improve Field Efficiencies
  • Point of contact for HQ/WD Project Management
  • Key Contact to ensure cross functional alignment
  • Preparation of Region Functional Ops reviews data and staff meeting agenda/next steps
143

Engineer, Technical Operations Resume Examples & Samples

  • BS, MS or PhD in scientific or engineering
  • 2-3 years of related experience
  • Knowledge of cGMP and regulatory requirements relating to the biopharmaceutical industry is desirable
  • Technical experience with process scale-up, bioreactors, column chromatography and packing, UF/DF, filtration technologies and single-use systems all desirable
  • Experience with start-ups and new product introduction to commercial facilities is preferred
144

Senior Engineer, Technical Operations Resume Examples & Samples

  • 3-6 years of related experience depending on degree
  • Target fields include chemical/biochemical engineering or a related technical/science field encompassing biotechnology
  • Ability to lead a team (either direct reports or indirect stakeholders) and develop employees
  • Detailed Knowledge of cGMP and regulatory requirements relating to the biopharmaceutical industry is required
  • Knowledge of E/F/U validation including cleaning strategies and CIP/SIP
  • Good problem solving skills and use of tools like FMEA, 5 Why’s with the ability to work under pressure and deliver on tight timelines
  • Team player, highly self-motivated and able to work under minimum supervision
  • Good command in both oral and written English
145

Lead Engineer, Global Technical Operations Resume Examples & Samples

  • Leads new product introductions to the site by assisting with process and equipment comparisons, new raw material introduction, development studies, cleaning processes development and validation, process fit and gap analysis
  • Supports filing activities by leading process qualification activities, equipment qualification and cleaning validation. Expected to have the expertise knowledge of QMS chapter 13, 17 and 25 and 35 (sterile) and understands the principles of Quality by Design (QbD) and executes the requirements in support of a QbD filing
  • Supports routine supply manufacture by providing on going technical support to the IPT and proactively monitoring the performance of equipment/module(s) or unit operation(s) during manufacturing and cleaning. Responds to shifts and trends in performance appropriately and based on the data identifies opportunities for improvement
  • The GTO Lead is the change owner for process Global Change Management (GCM) change controls
  • Leads and mentors in developing continuous process verification (CPV) plans and contributes and reviews to the CPV reports and annual product reviews. Conversant and able to coach in statistical analysis
  • Provides and coaches/mentors the GTO Engineers/Chemists in technical expertise related to equipment and manufacturing/cleaning processes in response to deviations and atypical events to understand and eliminate the root cause(s)
  • Leads investigations for non-emergency product complaints and deviations using problem solving tools such as KT. Ishikawa, FMEA, 5 Whys. Coaches the GTO Engineer/Chemist in problem solving skills
  • Leads collaboration and sharing of best practices with internal/external SMEs (e.g. CPDC, PCT, Sterile council, ADC, CMSE and other groups within the GSTC network
  • Complies with all divisional and site-specific policies, guidelines and procedures. Making safety adherence as a pre-requisite to employment
  • Demonstrates and promotes safety, health & environment (SHE) leadership behaviour, ensuring that all activities are carried out in accordance with SHE requirements. Actively participates in GEMBA safety walk, HazOp. Speak on process safety and lead by example GTO safety commitments
  • Where applicable, develops and reviews SOPs, gap analysis and Job Aids for GTO Subsystems in compliance with divisional and corporate policies and guidelines
  • Demonstrate leadership behavior in alignment with MSD leadership standards (Individual Contributor)
  • Practice Inclusion as the How and MSD Production Systems (MPS)
  • Leads personal career development with manager assistance through annual Performance Management Process (PMP), Employee Development Plan (EDP) and career mapping
  • Any other duties as assigned by the Supervisor
  • Bachelors, Masters or Ph.D. degree in a technical field, including Chemical or Mechanical Engineering, Chemistry or Pharmaceutical Sciences
  • Minimum 4 years technical experience in pharmaceutical manufacturing industry
  • Expert knowledge of core technology/unit operations relevant to active pharmaceutical ingredient, Biotech and/or Non-Sterile manufacturing
146

Technical Operations Analyst Resume Examples & Samples

  • At least 3-4 years’ experience in PL/SQL ,Oracle
  • At least 3-4 years’ experience in Unix/AIX/Solaris
  • Should have worked on any Messaging(SMS) Platform from Global ISV
  • Telecom VAS Background, SMSC,MMSC,MCA,USSD etc
  • Thorough understanding of SMPP, HTTP/HTTPS,SS7
  • Sound knowledge of any UNIX based OS
  • Knowledge of Networks/Protocols/Load Balancers/SSL
  • Knowledge of generic IT skills e.g. HTTP, XML, Web Servers, Web Services, SOAP
  • Shell Scripting is desirable
  • Ensure adherence to process identified for projects requirements
  • Ensure usage & timely updating of support tools and processes for the organization
147

Technical Operations Specialist Resume Examples & Samples

  • Lead investigations into defects and failures in the field
  • Troubleshoot Quality Control (QC) test method and production issues with CMO sites. Coordinate with the Radiochemistry & Radiopharmaceutical Development and Analytical Development and Quality Control teams as necessary
  • Conduct site visits to CMO sites to troubleshoot issues and/or to observe production and testing of Avid products and review for compliance with Avid approved procedures and PET GMP regulations
  • Train CMO site staff during site visits to correct deficiencies
  • Assist with roll out of revised major QC test procedures or production processes to CMO sites
  • Assign and track root causes for production failures, and support programs /solutions to improve site production performance
  • Provide technical evaluation for OOS/deviation investigation reports
  • Provide technical input for all changes to technical documents and for process improvement discussions with the CMOs
  • Author technical documents including but not limited to testing protocols, technical reports, and SOPs
  • Review completed manufacturing batch documentation
  • Support technology transfer and new site start-up as needed
  • Minimum of 5 years’ experience
  • B.S. in Chemistry or related field (advanced degree preferable)
  • At least 5 years’ relevant experience in PET or quality control
  • Knowledge of cGMP drug substance/drug product manufacturing and quality control
  • Impeccable organizational skills
  • Ability to work independently in a highly focused manner
  • Excellent interpersonal skills and ability to collaborate with internal and external parties
  • Excellent computer skills (e.g. Excel, Word, and PowerPoint)
148

Swat EGO, ATL Technical Operations Resume Examples & Samples

  • Prepares, organizes and recalls text and graphics for live and taped telecasts
  • Presentations, pre-production, and post production
  • The EGO is also responsible for the maintaining of records, graphic styles and computer download of said elements
  • Covering any EGO schedule across all CNN News Group network platforms primarily
  • The position is one that requires knowledge of advanced features of all the graphic systems and can provide in-depth equipment training
  • EGO SWAT Op is expected to be a subject matter expert (SME) in the equipment they use and the various workflows as well as support the EGO Management team through involvement in projects and/or initiatives
  • Develop, test and document processes, workflow and Standard Operating Procedures
  • May be asked to represent department in planning/project meetings and lead projects and initiatives
  • In the absence of department Supervisor, responsible for performing various duties such as schedule modifications
  • The EGO SWAT Op acts as a mentor and trainer to all EGO Operators to help further develop their technical skills and demonstrates leadership skills that allow him/her to operate independently
149

Manager, Functional Technical Operations Resume Examples & Samples

  • Manages the activities of an assigned Dignity Health Information Technology process including designated projects or programs, which includes planning, coordinating, administering, and evaluating programs, projects, processes, procedures, systems, standards, and/or service offerings. Ensures compliance with Dignity Health policies/procedures and applicable Federal, state, and local laws, regulations, codes, and/or standards
  • Tracks assigned budget and resources and provides input to the annual budget development process. Prepares cost estimates and budget recommendations. Monitors expenditures
  • Assists in planning and the development of short term goals. Coordinates operational and program efforts in alignment with goals and objectives related to assigned area of responsibility
  • Performs other duties of a similar nature and level as assigned
  • 3 years’ experience supporting Server Automation (Server Monitoring, Event Consolidation, Server Orchestration) – Required
  • 3 years’ advanced experience supporting Windows Server Operating Systems (Tier 3 Support) – Required
  • 2 years’ experience working in a large regional healthcare organization network - Required
  • 2 years’ Server Automation Leadership Experience - required
  • 2 Years’ experience Providing advanced technical knowledge, configuration and troubleshooting of specialized applications in an enterprise operational environment - Required
  • 2 Years’ experience integrating Server Automation tools with ITSM ITIL based Incident and Change management systems such as Remedy or Service Now – Required
  • 2 Years’ experience using the HP Operations Orchestration, HP Ops Bridge (Omi) and HP Site Scope tools - preferred
150

Manager, Functional Technical Operations Resume Examples & Samples

  • 3 years’ experience supporting Windows Application Packaging, Deployments, Scripting, Imaging, GPO, Reporting and QA - Required
  • 3 Years’ experience working with Desktop Engineering (Design, Configuration Management and tier three support) – Required
  • 3 years’ experience supporting Windows Desktop Operating Systems (Tier 3 support) – Required
  • 3 years’ experience working in a large regional healthcare organization network – Required
  • 1 year Desktop Management Leadership Experience – required
  • 2 years’ experience working with Application Virtual (App-V) – Preferred
  • 2 Years’ working with Marimba, Radia or SCCM - Preferred
  • 2 Years’ of experience with Flexera/Admin Studio – Preferred
  • 2 Years’ experience using an ITSM to such as Remedy or Service Now - Preferred
151

Manager, Functional Technical Operations Resume Examples & Samples

  • 2 years’ Patch Management Leadership Experience – required
  • 2 Years’ experience working with Flexera/Admin Studio – Preferred
  • 2 Years’ experience using an ITSM to such as Remedy or Service Now – Preferred
152

Technical Operations Europe Regional Lead Resume Examples & Samples

  • Responsible for managing the security operations team who are collectively responsible for operating, administering, maintaining, and serving as subject matter experts on security tools including but not limited to
  • Management Responsibility
  • Ability to lead multiple teams of technical personnel and managers
  • Experience managing stakeholders with various technical backgrounds
  • Extensive security technology experience
  • Extensive IT security skills
  • Experience with working across business unit and geographical boundaries to engage team members required
  • Experience and interest in a variety of technology areas
  • Strong understanding of technologies outside of security is required
  • CISA, CISM, CISSP, or appropriate security technology related certification strongly preferred
  • A bachelor’s Degree in a related field
  • Experience leading teams and individuals
  • Strong communication and presentation skills
  • Strong integrity and highly ethical
  • Security technology knowledge and experience
  • Adaptable to new challenges
  • Advanced understanding of security technologies
  • Intermediate understanding of audit processes
  • Intermediate competence in project and program management processes
  • Intermediate understanding of information security architecture
  • Intermediate network security skills
  • Intermediate endpoint security skills
  • Written and oral English language proficiency
153

Assistant Technical Operations Specialist Resume Examples & Samples

  • Knowledge and ability to lead Throughput Improvement Process (TIP) and Continuous Improvement Process (CIP) to attain maximum Overall Equipment Effectiveness (OEE) required
  • General knowledge of Preventative Maintenance and Predictive Maintenance principles, Blueprint Reading/schematics and welding
  • Ability to grasp complex systems easily
  • General PM and Predictive Maintenance principles, Blueprint Reading/Schematics and Welding
  • Hands on Mechanically and Electrically inclined. Grasp complex systems easily
154

Manager Technical Operations Resume Examples & Samples

  • Accountable for the maintenance and improvement, across the full product life cycle, of the Creon Product franchise to ensure reliable market supply, quality/compliance and optimization of profitability
  • Responsible for leading and developing the technical resources dedicated to the support & development of the Creon franchise
  • Provides strategic input for Creon franchise strategy and align with key stakeholders (Commercial, Operations, I&D…) and the external partners
  • Drive continuous improvement by identifying and implementing opportunities for test methods, process and product improvements (compliance, robustness, yield, capacity increase, packaging)
  • Steward of product knowledge from data tracking & trending up to innovation (process and product understanding, life-cycle management, competitive landscape)
  • Ensure direct day to day interface with Production and Quality for process & analytical technical support in troubleshooting (investigations, root cause analysis, corrective and preventive actions, management of deviations)
  • Accountable for writing/reviewing/approval of manufacturing and testing documentation as well as CMC documentation for post-approval changes (incl. post-approval commitments and response to deficiency letters) and related technical documents or scientific justifications
155

Technical Operations Analyst Resume Examples & Samples

  • Participates in Study specific database design / build activities
  • Reviews designs for compliance/feasibility within the database system and consistency with any current standards and/or sponsor specifications. Seeks input and guidance from Technical leads and managers when necessary
  • Meets with study teams on a regular basis during initial study setup to ensure effective communication and accuracy in design
  • Under supervision and guidance from Technical leads and managers, designs, annotates and builds databases and develops/validates data checks within the timelines established by the team and indicated by the contract
  • Updates annotations and production databases where required based on protocol amendments or other changes to trial designs within a reasonable time period
  • Bachelor’s degree in computer science, statistics, biostatistics, mathematics, biology or other health related field or equivalent experience that provides the skills and knowledge necessary to perform the job
  • At least 6 months experience with data collection or analysis, or working with relational databases in a clinical research or clinical drug development environment
  • 2+ years experience required for level II role
  • Good organizational skills with the ability to adapt and adjust to changing priorities and to manage multiple assignments with challenging/conflicting deadlines
  • Knowledge of relational database systems (RDBMS) and structure
  • Good written and verbal communication skills
  • Ability to maintain a high degree of confidentiality with clinical data and client’s proprietary data
  • Ability to attain, maintain and apply a working knowledge of GCPs and applicable SOPs
  • Positive attitude, enthusiasm toward work, and the ability to work well with others
156

Wintel Technical Operations Resume Examples & Samples

  • Should possess good product and domain knowledge
  • Capable of planning and executing critical tasks independently
  • ITIL knowledge
  • Managing all service delivery resiliency, efficiency and Audit programs
  • Ensuring engineering standards and products are integrated across the Windows physical and virtual platforms
  • Will be part of vendor engagement model
  • Should be able to create run-books
  • Advanced knowledge on Windows 200x operating system
  • Advanced hardware knowledge on HP/DELL/IBM (tower and blade technology)systems
  • Advanced knowledge of overall infrastructure technical knowledge & troubleshooting methodologies
  • Exposure to windows server patching
  • Knowledge on SRDF, SFTP & DoubleTake will be added advantage
  • Advanced powershell scripting (added advantage)
  • MCSE 2012 is added advantage
157

VP, Technical Operations Resume Examples & Samples

  • Creates and executes strategies to achieve business goals such as increasing revenues removing expenses and developing a skilled motivated satisfied and diverse workforce. Confirm if you would like for me to remove this bullet point
  • Oversees area technical operations for the Oregon/ Southwest Washington Region consisting of 840k customer relationships
  • Responsible for overseeing expense budgets including labor and capital
  • Leads the Customer Experience/ employee experience effort for the field operations and commops teams. Coordinating with region and division Customer Experience leads
  • Drives customer satisfaction through a laser focus on execution/fulfillment of the work
  • Strong partnership with functional peers in other regions and West Division
158

Group Leader Technical Operations Resume Examples & Samples

  • Engineering Degree or Technical Diploma in Electronics or Electrical or Aviation related field; and at least Eight (8) years direct simulator experience with at least Five (5) years on CAE equipment
  • At least Four (4) years of Managerial/Supervisory position in Simulator Technical support environment
  • Aptitude to effectively coordinate multiple projects simultaneously
  • Ability to make quality decisions and recommendations on technical aspects and pertaining to human resources issues
  • Proven ability to create and foster a teamwork climate in which people want to do their best and value the employees while ensuring the team remains fully engaged
  • Competence to Motivate and develop direct reports; excellent leadership skills to steadfastly push self and others to reach and surpass expectations
  • Empower employees; share ownership and visibility; listen and invite input from each employee
  • Solid technical background (Hardware and Software) and familiarity with technical simulator issues on all different systems, specifically: motion, visual, avionics, hydraulics, etc. Vast knowledge of various aircraft types
  • Ability to establish and maintain effective relationships with the customer; to gain their trust and respect
  • Ability to make quality and timely decisions that are bottom-line oriented
  • Ability to prepare a work plan and/or schedule and to allocate resources to meet budget objectives in a timely manner
  • Excellent knowledge of the English language, read, spoken and written
  • Highly Customer oriented and must be able to deal tactfully in sensitive situations
  • Superior understanding of aircraft terminology or simulation devices
  • Advanced understanding of Commercial and Business Aviation training
  • Advanced computer skills with knowledge of the Microsoft Office suite
  • In depth knowledge of local and international regulations (FAA and JAA), with demonstrated experience, as they pertain to flight training devices
  • Demonstrated ability, experience and understanding in managing an operational budget (Profit and Loss)
  • Coordinate schedules with technicians and assist in the generation of monthly schedules to provide sufficient coverage
  • Communicate to senior management all important and priority items that have arisen from the technical operation arising from either the simulator technicians or the customer
  • Generate and Lead the annual performance reviews of the simulator technicians
  • Coordinate with any necessary personnel (CAE, vendors, etc.) to obtain parts and assistance to support operations in a timely and cost effective manner
  • Generate and Manage the Monthly and Executive Summary Report including but not limited to Health & Safety KPI, Environmental KPI and Performance KPI
  • Maintains an excellent relationship with all the regulatory agencies as applicable (EASA, FAA, GCAA, etc.)
  • Recommends and develops new procedures or processes in order to enhance the operations
  • Ensure the team adheres to the Quality and Compliance Management System and ensure continuous compliance with its requirements at all time
  • Assists in the preparation of cost estimates where appropriate
  • Ensure that all technical information in the organization is propagated to the team
  • May be required to interface with local contractors outside the facility, if necessary, to help maintain optimum operations
159

Senior Specialist Engineering Technical Operations Resume Examples & Samples

  • Minimum of 5 years manufacturing experience in the areas of sterile process start up and technical transfer or have demonstrated experience in these areas
  • Travel will be a requirement of this position at approximately 25%
  • Must be able to multi-task and work within tight deadlines
  • This position requires flexibility and the ability to work independently, as well as excellent organizational skills
  • Strong professional and interpersonal communication skills are also required
160

Manager, Technical Operations Resume Examples & Samples

  • Responsible for managing the daily operation of all activities supporting the field operations including all installation, service, and line activities as well as overseeing all employees and projects in those areas ensuring that the work is handled expediently and within TWC specifications (while adhering to policy, productivity, process, and compliance guidelines). Will be accountable for performance of team, including Foremen and technicians, assigned to their respective hubs. Will be expected to create business partner relationships to ensure staffing levels are met. Expected to select candidates based on skill set and ability to drive improved productivity levels and achieve expected performance results. Expected to support and drive culture change to manage the business to improve the customer experience and not based on past practice, while being aware of stipulations stated in the CBA
  • Responsible for the quality of work, process adherence, escalations, coaching/mentoring, disciplinary action, staff development, goal formulation and performance review
  • Analyze Daily/Weekly/Monthly metric reports to isolate areas of improvements with performance metrics, repeat calls, CSAT and NPS scores
  • 4-6 year’s leadership experience required
  • 4-6 years of relevant work experience required
161

Manager Technical Operations Resume Examples & Samples

  • Provides leadership and direction to Service & Installation departments in order to ensure compliance with FCC, state and federal regulations while maintaining budgetary requirements
  • Administers policies, procedures, and tracking in order to facilitate continuous improvement focused on Comcast 'Think Customer First Standards.'
  • Promotes safety awareness (and OSHA regulations) with Associates in order to provide a work environment free from injury
  • Responsible for maintaining department budgets, completing reports on a timely basis, and monitoring and controlling expenses
  • Enhance and enrich Associates' technical knowledge and skill levels to ensure excellence with respect to service reliability and picture quality
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.- Functions as primary customer liaison between contract signing and cut-over of system.-Makes software configuration requirements and necessary modifications
162

Associate Technical Operations Engineer Resume Examples & Samples

  • Assist Engineers & Sr Engineers in troubleshooting and resolving issues around vended and internally developed applications
  • Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers
  • Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism
  • Take direction from Sr. Engineers in providing technical and operations support for services
163

Associate Director, Technical Operations Resume Examples & Samples

  • Represents Technical Operations on cross-functional CMC subteams to influence late stage product development and minimize commercialization risks while building strong relationships with key stakeholders
  • Owner of commercial analytical methods and their continual improvement
  • Partners with Pharmaceutical Development, Supply Chain, Quality and Regulatory on activities to define technical transfer and regulatory strategies which enable process validation, commercial manufacturing and post approval maintenance of Vertex products at current and new suppliers and manufacturing sites
  • Designs/conduct complex troubleshooting activities associated with ongoing commercial manufacturing
  • Mentor and develop junior staff within Technical Operations – Analytical
  • BS/MS and 8+ years or PhD with 6+ years of relevant work experience
  • Proficient in chromatographic method development and validation with a focus on small molecules (HPLC / GC with various detectors)
  • Proficient in at least one other area of pharmaceutical development (e.g. solid state analysis, formulation support, physical characterization, trace analysis)
  • Strong knowledge of organic chemistry, drug substance processes and analytical support
  • Advanced knowledge of cGMP’s (e.g. Quality Control) and associated CMC regulatory considerations in a pharmaceutical setting
  • Must be a committed team player and collaborator
  • Experience in applying QbD concepts, methodology and implementation to analytical technology
  • Strong knowledge of DoE and statistics
  • Experience with any or all of the following, is a definite plus: cleaning validation, microbial testing, compendial methods (e.g. KF)
164

Technical Operations Specialist Resume Examples & Samples

  • Provide in-depth knowledge for critical facility mechanical infrastructure including CRAC units, CRAH units, Chiller plants, rooftop units, and associated systems
  • Assist in the response to Data Center critical facility RFIs/RFPs
  • Conduct critical facility audits (QA/QC) to ensure that staff and subcontractor work is being performed per specifications and that appropriate standards and procedures are followed
  • Recommend improvements for critical facilities to ensure Data Center is operating in the most efficient manner possible, minimizing PUE with a focus on reliable and sustainable operation
  • Gain knowledge and a full understanding of the electrical and/or mechanical equipment and systems as well as the existing scope of work of all critical facility contracts
  • Creation and implementation of site specific MOPs, SOPs and EOPs, as necessary
  • Oversight and implementation of the ABM and the customer’s safety plans, including appropriate LOTO procedures
  • Following unplanned outages, conduct an RCA meeting to identify the root cause & corrective actions and assist in publishing the RCA report internally and externally, ensuring that the actions are closed in timely manner
  • 2 to 5 years of critical facility (Data Center) mechanical experience preferred, Engineering degree or degree in related field preferred
  • In depth knowledge of complex mechanical and/or electrical systems within a Data Center
  • Experience managing vendors and sub-contractors in a Data Center environment
  • Strong verbal and written communication skills internally and with customers and vendors
  • Proven experience writing processes and procedures for Data Center critical environments
  • Excellent project/program management skills, ability to work in fast-paced work environment, ability to prioritize tasks effectively, and an ability to work effectively across organizational boundaries
  • Understanding and implementation of risk mitigation processes
165

IT Senior Director R&D Technical Operations Resume Examples & Samples

  • Drive key Medical Device R&D IT Product Lines and special initiatives with high quality, on time and on budget. Develop program plans, oversee execution of large project portfolio, implement Agile development methodology, lead a team of senior product line owners, partner with several R&D functional groups and deliver cadence of products
  • Build an exceptional team to serve Medical Device R&D business by attracting, mentoring and retaining talent within IT
  • As part of IT-R&D leadership team, provide advocacy at Enterprise IT levels to leverage processes, products and people
  • Deep understanding of product development lifecycle, strong knowledge of core technical platforms including product lifecycle maintenance, considerable knowledge of healthcare, processes, management, budgeting and business office operations
  • Experience with running Agile project teams, excellent written and oral communication skills, excellent interpersonal skills, ability to motivate in a team-oriented, collaborative environment, exceptional service orientation, strong negotiating skills
  • Able to create context around key business drivers and strategic plan, able to present ideas in business-friendly and use
  • Master’s degree required preferably in the field of Computer Science or Engineering or an MBA with technology program leadership
  • 15+ years managing/directing technical teams with at least 10+ years in IT with exemplary record of leading and delivering complex technology platform projects
  • 5 years experience in a PMO environment required
  • 5 years hands on experience driving Agile methodology in a GxP compliant environment is required
  • PMP certification is highly preferred
  • 10 years people management experience is required
  • Experience running agile project teams is required
  • 10% travel may be requiredInfo Technology
166

Lead Technical Operations Engineer Resume Examples & Samples

  • Partner with Development teams to prepare for timely and smooth acceptance of deliverables into production environment
  • Build and implement processes to cover required functions within productions operations such as level-1 application support, change and problem management, incident management leading to issue resolutions, reporting at executive and detailed levels, etc
  • Handle deployment and operation of Cloud enabled applications and services in AWS and Private Cloud infrastructure
  • Operations and administration of AWS environment
  • Employ DevOps and agile principles; utilize Jira, Jenkins and Ansible to enable CI / CD of various cloud applications
  • Monitor and support day to day operations of cloud and legacy applications including tools such as Wily, ELK, Splunk
  • Handle critical operation tasks as well as on demand requests
  • Operations tasks will include creating, developing & managing the deployment architecture for the application; developing the monitoring architecture and implementing monitoring agents, dashboards, escalations and alerts; developing and driving incident management processes, playbooks and stakeholder communication mechanisms; overseeing change management & configuration management operating mechanisms; driving root cause analysis (RCA), Long term fix(LTF) and risk management processes; driving ongoing improvements and efficiencies in operational practices, tools & processes
167

Technical Operations Co-op Resume Examples & Samples

  • Enrollment (not necessarily taking classes) at an accredited college/university and pursuing at least a Bachelor’s Degree
  • Availability to work full-time (40 hours/week) during the Spring/Summer Co-op (March - September 2017)
  • Completion of at least freshman year of undergraduate program
  • Cumulative G.P.A. of 3.0
  • Software skills: MS Office (including Word, Excel)
  • Organized. Able to work and deliver under limited supervision
  • Academic major in Engineering (Chemical Engineering, Biochemical Engineering)
  • Knowledge in data analysis software packages
  • Experience in working with cells (mammalian cell culture, microbial fermentation).Administration
168

Manager, Technical Operations Resume Examples & Samples

  • The responsibilities include managing and directing supervisors and multi-disciplined personnel supporting Business Class legacy HFC services including music, video, high-speed data, wireless RFOG and BCP voice commercial services
  • This individual is responsible for ensuring compliance with all regulatory and company rules, regulations and operating requirements along with collecting, analyzing and reporting operational productivity and quality results on a daily, weekly and monthly basis
  • Specific duties include organizing and monitoring the completion of various tasks including new customer installations, upgrades/downgrades, moves/relocations, disconnection, trouble-shooting, service and data networking problem resolution of SMB, work-from-home, medical, hospitality, and governmental and customers having HFC services
  • Ensure the proper execution of the programs related to node health and overall HFC plant performance
  • Plan, organize and direct supervisory and staff such that all daily customer installation and service commitments are accomplished as required in a manner that is “customer-first” to exceed customer expectations
  • Monitor and report on the daily, weekly and monthly activities by all personnel within their organization by insuring programs and procedures are designed, created and followed in providing the highest quality employee training, coaching and support possible
  • Actively participate in creating innovative processes and procedures that ensure very high levels of productivity
  • Coordinate and collaborate with other Business Class and residential departments within the company to ensure the success of all service delivery activities
  • Actively recommend and encourage creative and innovative solutions to support constant improvement of quality by the Commercial Services group
  • Communicate and enforce all company policies and procedures
  • Interface closely with the commercial sales group and with other departments in the division as required
  • Ensure that team members have the tools necessary to complete their assignments
  • Ensure that all required performance measures are met
  • Ensure that the workplace is in compliance with all safety requirements
  • Direct supervision of personnel
  • This individual is responsible for creating and ensuring that company procedures and processes are followed by employee's to provide 24x7 technical response 365-days a year
169

Department Administrator Technical Operations Biotech Resume Examples & Samples

  • Vocational (MBO) or Bachelor’s degree (HBO), preferably in a life science discipline
  • At least two years of experience in an administrative function, preferably within the pharmaceutical/ biotech industry
  • Knowledge of EHS (environment, health & safety)
  • A good knowledge of MS Office software
  • Ability to influence and communicate with all levels in the organisation, from shop floor to senior management
  • Structured and accurate organizer, capable of executing a variety of administrative tasks
  • A high degree of service orientation and flexibility
  • Able to handle confidential information discretely
  • Independent review of priorities in own work package with spikes in workload
  • Strong oral and written communication skills in both Dutch and English
170

Director Technical Operations Resume Examples & Samples

  • Management of 24/7 production services support vendor and team
  • Monitor vendor services levels and delivery execution
  • Small project adelivery leadership, and coaching
  • Manages and leads resources, coaching
  • Develop and execute vision and strategy
  • Is accountable for small projects or programs with manageable risks and resource requirements
  • Monitors and controls costs of own work and may manage costs for small projects or programs
  • Typically, 4-year college degree in Computer Science, Information Technology or related field
  • Proven experience in team management: resource and budget
171

Systems Technical Operations Specialist Resume Examples & Samples

  • Provide escalated technical assistance and problem resolution to Service staff and customers via telephone, email, or on site communication when required Analyze and resolve unique instrument operation and system workflow issues
  • Schedule and lead system workflow optimization projects for designated specialty products
  • Develop customized workflow and operational efficiencies for customers on designated specialty products
  • Maintain current understanding of FDA and USP guidelines and regulations as they pertain to designated specialty product testing and workflow
  • Promote and deliver service contracts to convert customers from billable to contract coverage
  • Promote the up-selling of contract services from the service sales contract portfolio
  • Responsible for documentation as required by company policy, cGMP and FDA
  • Maintain current understanding of emerging technologies and competitive products
  • Develop training curriculum and deliver service training for designated specialty products
  • Assist field sales personnel in installations, new customer training and workflow analysis for designated specialty products
  • Provide training documentation (SOP, package insert, manuals, etc) for products
  • Participate in special projects as assigned to support ongoing product development
  • Education: Bachelors degree (B.A./B.S.) or equivalent in chemistry, microbiology, biology, or related scientific field
  • Experience: 3-5 years related experience. Direct manufacturer training and 2-3 years of hands-on experience experience with laboratory operations. LAL experience a plus
  • Certification/Licensure: Must have or complete the CompTIA Certification for Technical Trainer (CTT+) within 12 months of starting in the role
  • Other: Advanced computer and math literacy required
172

Partner Technical Operations Analyst Resume Examples & Samples

  • Apply knowledge, skills and judgment to make moderately difficult decisions and resolve issues
  • Assist Partner Account Managers with cases requiring special handling
  • Assist partners with access to Partner Community
  • Prioritize Marketing Cloud partner cases and projects as the needs arise
  • 2+ years technical support or sales support experience
  • Excellent interpersonal, problem solving and time management skills and the ability to maintain a professional attitude even under stressful situations
  • Salesforce.com application experience a plus
  • Demonstrated participation in process improvement initiatives and/or project management experience
173

Intern, Technical Operations Resume Examples & Samples

  • Sample preparation for HPLC analysis
  • Propose improvements to sample preparation procedures
  • Develop stability data for expiration dating of solutions
  • Data collection, interpretation and report generation
  • Evaluate different chromatographic condition as they impact method robustness
  • Document all experiments in notebook
174

Technical Operations Specialist Resume Examples & Samples

  • Monitor all aspects of the Interactive Brokers global brokerage system
  • Communicate with exchanges to configure, test, and implement new trading technologies
  • Work with our developers to design new and improve existing brokerage processes
  • Design and develop new monitoring and automation processes
  • Act as primary escalation point for any and all technical issues
  • A degree in a technical discipline, however we shall consider other compelling experience based on background
  • The ability to safely lift and carry up to fifty pounds
  • A willingness and ability to participate as a member of team in a rotating schedule, including nights, weekends and holidays
  • Reliable transportation to arrive safely on site in all weather conditions
175

Portfolio Key Account Manager Pharma Global Technical Operations Resume Examples & Samples

  • Act as the Single Point of Contact for Risk Management and Project Portfolio Management (business + CAPEX projects) for PT as well as for CAPEX Project Portfolio Management for Pharma Technical Development (PTD)
  • Prepare, coordinate and facilitate high-quality Portfolio Reviews at global PT Leadership Team (incl. business case, project prioritization, portfolio trade-offs, gate reviews, change control, status updates, close-out and benefits realization review, coordination with IT Portfolio Management, risk portfolio and risk mitigation updates) and prepare arguments for decision-making
  • Provide scenarios for risk mitigations and investments to allow the PT Leadership Team to achieve its goals and monitor the status of projects selected to achieve organizational (strategic) objectives
  • Establish the PT risk and project portfolios and integrate relevant PT, PTx risks / projects as well as CAPEX: Facilitate PT Portfolio prioritizations and planning of key projects. Support informed decision-making by providing risk analysis, suggesting risk mitigation and making portfolio recommendations
  • Lead the Portfolio and Risk Manager communities and manage execution of underlying business processes
176

Director Technical Operations Nike Resume Examples & Samples

  • Solves complex problems; takes a new perspective using existing solutions
  • Communication: verbal, written and presentation. Good influencing skills and sharing complex technical topics in plain terms
  • Provide a service oriented mindset, and leadership to team and stakeholders
  • Lead a team of direct reports, coach and inspire
  • 817169
  • 5 – 7 years of experience in tech field, tech operations, technical program delivery or related
  • Practical experience with IT Governance processes like ITIL
177

Manager, Functional Technical Operations Resume Examples & Samples

  • 3 years Information Systems in a Healthcare Setting required
  • 1 year Information Technology Leadership Experience required
  • 2+ Years of experience working in a Network Operations of Command Center environment
  • 1 Year of experience leading a Command Center or Network Operations Center Team
  • 4+ Years providing direct end user support
178

Technical Operations Analyst Resume Examples & Samples

  • Responsible for operating, administering, and serving as a subject matter expert on security tools including but not limited to
  • Host based IDS and IPS tools
  • Endpoint encryption tools
  • Privileged access management tools
  • Network security tools
  • Data Leakage Prevention tools
  • Application Security tools
  • Defines, monitors, and automates operational tasks
  • Reviewing configuration changes with regards to security toolsets, testing those changes against customer requirements, and implementing them into production environments
  • Supporting break/fix activities regarding operational stability of security technologies
  • Global responsibility of supported security tools
  • Individual contributor
  • Manage workstreams of Service Providers and Suppliers, Vendors, and Contractors
  • Intermediate information technology knowledge
  • Intermediate security technology administration experience
  • Experience with working across business unit and global geographical boundaries to engage team members as required
  • Experience and interest in technology within areas of responsibility
  • Relevant security certifications are preferred but not required
  • Execution – the ability to consistently deliver, time and again
  • Technical competency and acumen
  • Security technology administration knowledge and experience
  • Ability to repeatedly, consistently, and reliably perform security administration tasks
  • Intermediate understanding of security technologies
  • Basic understanding of audit processes
  • Other language skills are valued
179

Technical Operations Project Engineer Resume Examples & Samples

  • Research all new features, bug fixes, and functional changes prior to Beta launch
  • Act as subject matter expert on the platform and the new deliverables
  • Develop customer facing training materials and perform training to Beta customers and internal
  • Manage Beta code deployment initiatives across test base
  • Provide proactive and reactive troubleshooting support to Beta test customers via phone and e-mail
  • Research and document root-cause of all software and hardware issues found
  • Identify severity and prioritize all defects, assuring expeditious resolution of issues
  • Escalate to Quality Assurance and Development all potential code or hardware defects found during the Beta test
  • Analyze Beta test progress through use of reports designed during Beta preparation
  • Identify test coverage deficiencies through report analysis
  • Monitor and measure impact of bug fix deployment through custom reporting
  • Develop internal Beta release documentation
  • Participate in functional requirements gathering on new or proposed features and products
  • Act as a Subject Matter Expert on a product and be able to perform advanced troubleshooting for other products
  • Experience troubleshooting complex hardware and/or software in professional environment or via personal projects
  • Self-imposed accountability
  • Must be able to work in a close-knit team environment
  • Insatiable appetite to learn new things and overcome technical challenges
  • 1+ years of experience working directly with the PeopleNet system
  • Professional experience supporting complex hardware & software technology products
  • Experience working in the Transportation industry
  • Experience working in Mobile Communications or Wireless Communications
  • Experience with SQL, XML, HTML, Scripting
  • Experience with Linux, Windows, iOS, and Android Operating Systems
  • Internal and external customer training skills
180

Senior Director, Technical Operations Resume Examples & Samples

  • Responsible for effective performance of system software and hardware components that support external customers (Airlines, OTAs, Travel Agencies)
  • 10+ years of progressively responsible technical experience
  • 7+ years of management in a complex TPF/Open System environment
  • 5+ years of management in a large global organization
  • Remains abreast of developments in the field by participating in professional organizations
  • Experience managing change management, enterprise management, and level 1 and level 2 support environments
  • Demonstrates working knowledge of ITIL (Information Technology Infrastructure Library) principles and structure
  • Operates with little to no supervision. Demonstrates advanced communication skills, cross functional collaboration, problem solving, and conflict resolution
  • Bachelor’s degree in Computer Science or related field. Master’s degree preferred
181

Technical Operations Developer Resume Examples & Samples

  • Software development in multiple languages: Go, Python, Ruby, Node.JS
  • Work with development teams to help them fix issues found in production and to help them make trustworthy and scalable architecture chooses
  • DBA work with Cassandra, MongoDB and Redis
182

Director, Saas Technical Operations Resume Examples & Samples

  • Ensure proper design, stability and support levels of customer-facing Production, HA, DR and UAT infrastructure
  • Troubleshoot technical issues and drive issue escalation with R&D, QA, Customer Support, SaaS Operations resources and external vendors where appropriate
  • Assist in Design/Architecture of co-located infrastructure and hybrid cloud solutions
  • Monitor production infrastructure and database systems for availability/performance/stability
  • Match database and storage architecture and technologies to provide maximum application performance
  • Complete environmental analysis and present periodic reviews of operational performance to management and customer leadership as necessary
  • Participate in customer requested meetings
  • Champion and advocate for customer requirements within SaaS Operations
  • Partner with Security Operations and compliance to complete regulatory and customer audits
  • Adhere to strict change management process and operational procedural excellence to protect the service environment at all costs
  • Participate in architectural discussions to ensure solutions are designed to meet or exceed best practices and audit requirements
  • Maintain database environment and monitoring systems to ensure data integrity & availability
  • Plan and adhere to large CAPEX/OPEX budgets
  • Ensure maintenance of documentation for new and existing environments
  • Build/maintain strong relationships with vendors (HW, data center, Telco, 3rd party SW)
  • Work with the Compliance and Risk Management teams to determine applicable compliance requirements and work to ensure full compliance (PCI, SOC2, Verified by Visa / 3DS)
  • Build a team structure that empowers and supports the growth of its members, and provides RSA SaaS Operations capable, best-in-class technical resources
  • Bachelor’s Degree in Computer Science, Math, or related discipline required or equivalent work experience
  • 8+ years of progressive growth in infrastructure and database management
  • 5+ years of managing globally dispersed teams of 10 or more
  • 5+ years of managing large, multi-site data center or Colo environments
  • 5+ years managing Systems teams (Linux, Solaris, Windows, AD)
  • 5+ years managing Networking teams (WAN, LAN, Cisco, F5)
  • 3+ years managing Database teams (Oracle, SQL)
  • 3+ years managing Storage teams (preferably EMC)
  • Knowledge of ITIL processes and demonstrated practice in this area
  • Previous history working with or managing a highly transactional OLTP database environment (preferably Oracle and MSSQL)
  • Experience managing virtualized environments and private clouds (VMware)
  • Demonstrated history and knowledge of managing HA and disaster recovery solutions
  • Demonstrated history of remotely managing “Lights-out” data center environments
  • Previous history working with multi-million dollar CAPEX budgets, including forecasting / trending / product cost allocation
  • Exceptional customer focus and bias for action
  • High level of comfort communicating effectively across internal and external organizations
  • Incident management and drive to resolution (Problem management and Root Cause Analysis)
  • IP Networking (Firewalls, Switching, Load Balancers)
  • Oracle Database Architecture
  • Security Practices and Regulatory
  • Service Oriented Architecture
  • 3+ years of Public Cloud Management and migration (Azure, AWS)
  • Previous customer facing experience as a technical lead
  • Minimal travel required
183

Senior Technical Operations Engineer Resume Examples & Samples

  • Extensive experience in system and network administration, both in Unix and Windows environments, including hands-on experience with cloud deployments
  • Strong understanding and experience with modern service and application delivery architectures and technologies
  • Experience working with and customizing management systems and monitoring tools and services
  • Systems programming and general scripting, with particular emphasis on automation and ongoing management of infrastructure and deployed services and applications
  • Ability to work with, deploy and/or integrate third party systems, APIs and solutions to meet NBO objectives
  • Ability to work under pressure and multitask
  • Desirable Skills & Experience
  • Hands-on software engineering experience or background, including web application development
  • Experience with LDAP, single sign-on authentication and authorization technologies, and general security and PKI familiarity
  • Ability to manage modern version control systems and repositories, with Continuous Integration experience a definite asset
  • Knowledge of and hands-on experience with SQL and commonly deployed database systems and replication strategies
184

Technical Operations Associate Resume Examples & Samples

  • 80% [Stabilization and Maintenance of the Healthcare Backbone]
  • Provide elevated Interface support for the Client Service Center, Implementation Teams, and Account Managers
  • Monitor and manage metrics, ensuring that performance is trending in accordance with monthly goals
  • Analyze variances in performance to identify improvement opportunities in quality and efficiency
  • Creatively tackle problem solving – there is always a better way!
  • Bachelor Degree (preferred: Business, Economics, Health Administration, Engineering, or Health Informatics)
  • Comfort and curiosity around the technical
  • 1-4 years of professional experience
  • Strong analytic skills and an understanding of application in solving business problems
  • Aptitude for reengineering processes, tools to improve scalability, efficiency and quality
  • Flexibility and the ability to handle rapidly changing priorities as needed
  • Excellent communication skills, including listening, writing, and relationship development at all levels of an organization
  • Experience interacting with client escalations
  • Strong desire to learn and help others to do the same
185

Summer Intern Technical Operations Resume Examples & Samples

  • Perform trend analysis of drug product stability data
  • Assist in laboratory data generation for various projects
  • Position requires the ability to analyze data; proficiency with Excel is necessary
  • Enjoy working in a fast-paced, dynamic environment with talented professionals
  • Ability to work independently and professionally with the organization
  • Open to students currently enrolled in an accredited university, preferably in scientific
186

Senior Technical Operations Engineer Resume Examples & Samples

  • Develop and maintain an in-depth knowledge of software and hardware for all Commercial Cards tools
  • Participate in application release related changes, certificate changes, risk and compliance coordination by appropriately prioritizing the required work effort
  • Create detail project plan for application software/hardware related changes and execute changes as per plan in the provided timelines
  • Coordinate with internal stakeholders & external vendors to execute various levels of VAs (Vulnerable Assessments) related testing for applications, networks, and infrastructure
  • Coordinate with application, DBA, SA and project teams on issue remediation / corrective action plan, compensating control, and risk exception alternatives where IT risk requirements cannot be met
  • Support reporting activities associated within key risk, control, governance, and compliance functions for commercial cards applications
  • Develop standard operating procedures to facilitate handling of routine and preventative maintenance associated with our operational environment
  • B.S. degree in Computer Science, Software Engineering, MIS or equivalent preferred
  • Ideal candidate must be self-motivated with a proven track record in leading web based technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding user base
  • Candidate must be organized and analytical, adept at working in a team environment, able to plan and execute a project, and be able to handle multiple priorities in a fast moving environment
  • 3+ years technical support or production support experience, with strong communications skills
  • Knowledge of Java, UNIX, WINDOWS, J2EE , SVN, GIT , Weblogic and Oracle preferred
  • Ability to work in team oriented environment
  • Demonstrated ability to maintain high service quality in keeping with service level agreements (SLAs), as measured through “time-to-respond,” “resolution time”, “root cause analyses”, and “irrevocable corrective actions”
  • Knowledge in web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations
187

iXp Intern, Technical Operations Analyst Resume Examples & Samples

  • Support key project drivers and managers in the team throughout the project delivery cycle by
  • Computer Science or Software Engineering major; Business minor preferred
  • Experience working with database (SQL) is an asset
  • Experience with scripting and Python is strongly recommended
  • Experience with BI tools is recommended but not required
  • Learn and pick up new tasks quickly
  • Excellent organization skills ability to multi-task several projects and prioritize work
  • Must be detail oriented and process oriented
  • Proactive in solving issues and asking questions
  • Taking charge and ownership of the system
  • Understand and follow instructions
  • Requires candidates to currently be enrolled in an undergraduate, Masters, MBA or PhD degree program that is applicable to the position
  • Please apply only if you are able to commit to 8 months in your work term
  • Transcripts required
  • Cover Letters preferred but not required
  • Looking for someone who can commit for 8 months full time internship starting May 2017
188

Technical Operations Owner Resume Examples & Samples

  • 6) Good presentation skills, with demonstrable experience of presenting to small groups from a primarily technical audience
  • 7) Good understanding of the IT security market place and a desire to learn about information security, and the technical controls which can be deployed to enhance information security
  • 8) Understanding the importance of delivering your work with pride and meeting customer expectations
  • Proxy:- IronPort (S160,360,670) /Blue Coat Proxy (SG-400,500,600,800,900, 9000 )
  • Firewalls:- Checkpoint advanced Firewall solution design - implementation and administration. Check Point Security Gateway on Nokia/SPLAT/Gaia, Checkpoint UTM (2073,3073, 3075) Secure Platform and VSX platform, Checkpoint NG. Juniper Netscreen, Juniper SSG (140, 520, 550) and SRX (100, 210, 240)
  • IDP:- Juniper IDS (200, 250, 800, 1000, 2000) & McAfee IPS
  • Load Balancers:- F5 (1600,3600,3900,6400)
  • Event Management:- HP Arc Sight SIEM Express & Logger (7200)
  • UTM:- Fortinet (80,110,300, 1000)
  • 2)Good communication and presentation skills
  • 3)Effective communication at all levels and to diverse client groups - both technical and non-technical
189

Janssen Fuji Plant Technical Operations Lead Resume Examples & Samples

  • Providing ongoing product Life Cycle Management (LCM) and day-to-day technical support to the Operations department and other functions at the site to ensure operational excellence, optimal product quality, and unobstructed product supply to respective markets
  • Leading and/or facilitating New Product Introductions (NPI’s) and on-time launch of new products
  • Developing and executing the Site Validation Master Plan (including process and cleaning validations)
  • Identifying value capture opportunities and leading technology-driven cost and efficiency improvement projects
  • Upholding best practices in SHE&S (Safety, Health, Environment, and Sustainability) and promote “Earn the Right to Exist Culture” (SHE&S)
  • Constantly developing the Technical Operations teams technical knowledge and capabilities to enhance the group’s overall effectiveness and ensure that it has the required skills to handle all site technical requirements
  • Leading or supporting new product introduction and in-line technology transfer commercialization projects
  • Providing pharmaceutical process engineering and validation expertise to plant capability improvement projects
  • Developing and executing process, packaging, and cleaning validation strategies and site validation master plans and ensuring continuous compliance
  • Embed proactive process analysis in risk assessment and product life cycle management
  • Identifying and supporting process improvement and value capture opportunities by utilizing lean six sigma tools and methodologies
  • Providing process and equipment trouble-shooting and root-cause analysis expertise, supporting change management process, and equipment/facility upgrades and qualification initiatives
  • Acting as a liaison between the manufacturing plant personnel and global technology platforms and other global functions to engage and solicit the support of relevant subject matter experts and leverage the technical knowledge across the global technical community
  • Promoting behaviors and principles that drive a continuous improvement and a strong compliance culture
  • Broad skills and experience in pharmaceutical process technology and project management
  • Demonstrated leadership skills with a strong capability to coach, motivate, lead and manage people, teams, business processes, and projects
  • Knowledge of applicable cGMP’s and regulatory requirements, especially: process, cleaning, and equipment validation, change control, and manufacturing systems
  • Demonstrated organizational skills, proactive, creative and self-motivated with ability to multi-task
  • Strong communication skills, negotiation skills, objective, resourceful, proactive, committed, and effectively works cross-functionally at all levels of the organization
  • Demonstrated capability to analyse data, highlight trends and exceptions, and provide useful insights
  • Demonstrated capability in application of appropriate trouble-shooting and problem solving techniques
  • Demonstrated knowledge and application of Lean Six Sigma methodology
  • Maintains high ethical standards and strict confidentiality of all sensitive informationPackaging
190

Technical Operations Analyst Resume Examples & Samples

  • Support the production environment through detecting services errors and escalating to engineers and developers
  • Perform application log analysis and develop enhancements that allow applications to better instrument for availability and performance (uptime, success rate, and user experience)
  • Monitor enhancements and automation of new health measurements
  • Identify and partner with application teams for performance improvements based on findings
  • Create custom alerts, dashboards and reports needed for the development, engineering, and operations teams
  • Proactively monitor the health of websites, applications, and related services
  • Contribute to incident response on critical applications and infrastructure issues
  • Identify/detect trends and patterns on dashboards
  • Provide support for changes, releases, and incidents
  • Work with development, application engineering and operations teams to monitor and analyze user experience patterns and understand their business and technology requirements
  • Support application deployments and onboarding of new services that require monitoring support
  • Work towards automation of manual tasks whenever possible
  • Create, update, understand, and follow processes and knowledge documents with integrity
  • Most important - a passion to learn! We want people who are curious and eager to develop new skills
  • 5 to 3 years’ experience in Web Operations, Application Support, or similar position OR Bachelors/Masters degree in Computer Science, Mathematics, Statistics, Engineering or related discipline
  • Professional experience using log analysis or web analytics tools OR university-level course work in statistical analysis
  • Ability to communicate effectively in English, both in writing and verbally
  • Good understanding of HTML, JavaScript, CSS, and familiarity with typical web practices is preferred
  • Knowledge of eCommerce and especially in the travel domain is a plus
  • Demonstrated ability to construct complex SQL queries or write automated scripts for testing and analysis is a plus
191

Manager, Technical Operations Resume Examples & Samples

  • Manage a team of operations analysts by finding and growing early career talent
  • Lead projects to enhance monitoring tools and processes by partnering with application teams to identify performance improvements based on findings
  • Play an operational leadership role in incident response, driving recovery and restoration
  • Manage a portfolio of operational tools, monitors, and alerts
  • Act as a stakeholder to release management, tools teams, engineering teams, and other operations teams
  • Identification/detection of trends/patterns on dashboards
  • Provide Ops support for Changes, Releases and Incidents
  • Use tools like Splunk, Catchpoint/Keynote, Tealeaf, Omniture, Graphite, AppDynamics, etc. along with in-house solutions to perform deep dive analysis
  • Work with various development, engineering and operations teams to monitor and analyze user experience patterns and understand their business and technology requirements
  • Define and report actionable metrics based on traffic patterns/trends
  • Proactively investigate and eliminate issues which affect service and application response time and availability
  • Create dashboards by pulling data from different data sources/websites and prepare reports for key stakeholders
  • Mentor and share best practices with peers and direct reports
  • 7+ years in operational or analytical roles
  • Demonstrated experience with ITSM processes such as change, incident, problem, and capacity management
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Team Player who works well with other team members and values their efforts and contributions
  • Excellent written and verbal English language skill
192

Technical Operations Analyst Resume Examples & Samples

  • Diagnosing and resolving complicated technical issues
  • Maintain accurate and up to date documentation
  • Participate in project work
  • Build relationships with vendors for problem resolution and new
  • Red Hat RHEL 7.0 and previous
  • Good working knowledge of monitoring systems such as Tivoli, Nagios and Ganglia
  • Storage solutions (SAN, NAS, Tape backup)
  • Able to develop and maintain relationships with clients and internal teams
  • Focus on delivering client satisfaction and quality
193

Technical Operations Associate Resume Examples & Samples

  • Assist in the technical diligence for the Investment Team to assess and execute renewable project investments
  • Operational management and record keeping for investments in operation and construction
  • Oversight of Project Asset Management and other service providers
  • Integration of newly acquired assets into the RPG operational monitoring systems
  • Understanding the economic, commercial and reputational drivers of our investments in order to identify risks and opportunities – implementation of solutions to mitigate risk and protect returns
  • Manage and monitor the key operational / technical assumptions in financial modeling utilized to screen and make investment decisions
  • Assist in and lead the development of budgets for existing projects including the report creation and maintenance
  • Maintain key data from potential and actual investments to enhance future assumptions / budgeting as well as elevate the overall institutional market intelligence
  • Assist in the development of the RPG strategic approach to operations management of assets to maximize project performance
  • Liaise with the Financial Operations team to ensure the proper information is available for effective financial reporting
  • Communicating asset performance effectively to Senior Management, investors and the RPG
  • Maintain a network to assist in the sourcing of quality future investments
  • Preparation of assets for divestment
  • Deep understanding and experience in wind and/or solar technical due diligence, wind and/or solar resource assessment, wind and/or solar farm operations
  • Strong academic background in Engineering or Science with excellent numerical and analytical skills
  • Proficiency in MS Outlook, Word, Excel and PowerPoint essential. Proficiency in Access, Matlab, R, Tableau, or other data-reduction code would be ideal
  • Experience of working as an Independent Engineer in the renewable energy sector
  • Highly rated in their career to date with strong experience in the renewable energy industry
  • Previous experience of working in a transaction environment
  • Able to manage workload autonomously and effectively
  • Enthusiasm and commitment to working in a friendly, entrepreneurial, team environment
  • Strong commercial awareness, and the ability to apply commercial judgment to technical issues
  • Previous experience of managing independent engineer, O&M providers or other project level contracts
  • Strong self-learning skills and comfortable with autonomy - inquisitive, detail-oriented, self-motivated
  • The role involves extensive travel to sites and operations organisations
194

Technical Operations Engineering Intern Resume Examples & Samples

  • Contribute documentation to defect logging system
  • Coordinate with cross functional team to schedule and deploy software updates Over-the-air
  • Contribute ideas to implement improvement initiatives
  • Additional tasks as assigned
  • Completed coursework in technology field or equivalent experience in a technology related role
  • Results oriented, self-motivated, and organized with a strong focus on details and accuracy
  • Aptitude for troubleshooting hardware and software
  • Aptitude for analyzing data trends and drawing meaningful conclusions
  • Experience collaborating with team members on group initiatives
195

Technical Operations Analyst Resume Examples & Samples

  • Operations and Maintenance
  • Client Support/ Resolve Incidents
  • Report and Fix Bugs
  • 6 Team handling
  • 3-8 years experience in Telecom industry
  • Hands on Oracle PL/SLQ scripts / procedure/ trigger
  • Troubleshoot integration issues related to ESB/EAI queue
  • 2 years Development knowledge is a must
  • Self Starter/ Quick learner
  • Proven Communication skills
196

Senior Director, Technical Operations Resume Examples & Samples

  • Tracks and reports on key trends in workforce management such as missed/late appointments, technician support response time, work order statuses, job routing, technician productivity, dispatcher productivity, tool utilization success rate
  • Builds Workforce Planners that ensure the appropriate level of dispatch resources needed to support the Field Technicians
  • Develops and refines the management strategy for the department
  • Ensures consistent and effective practices and procedures
  • Leads meetings to identify areas that need research or support, shares best practices across areas, reviews and discusses contract labor trends, reviews company initiatives, and discusses obstacles that are impacting operations
  • Develops budget and forecast models and ensures accuracy of both for tracking and trending all capital and expense line items for workforce management
  • Ensures the proper completion and disposition of every work order entering the field
  • Serves as the market lead for field Workforce Management
197

Technical Operations Analyst Resume Examples & Samples

  • Bachelor’s degree in information technology or related field or equivalent. Master’s degree in related field preferred
  • 1+ years’ experience in web technologies, application development or related experience
  • SFTP transfer, PGP File Encryption, and critical file specifications experience required
  • Experience with database management, and object oriented/procedural programming
  • Experience/strengths in the following areas: authoring technical requirements, application configurations, strong project/time management skills
  • Experience in the following areas: corporate wellness industry experience, understanding wellness programs and incentive strategies, experience using Workfront and/or Confluence software, light SQL programming
198

Summer Internship Technical Operations Resume Examples & Samples

  • Data entry using semi-automated software
  • Optimize accuracy and throughput of automated data collection
  • Collaborate with system owners to ensure data is accessible to analytical software and available to scientists and other stakeholders
  • Must be in the process of earning a Bachelor’s or graduate degree in engineering or physical or life sciences
  • Must have completed at least two full years of study with a minimum 3.0 GPA
  • Interest in software systems and data analysis
  • Ability to perform routine tasks with high degree of precision
  • Proficiency in MS Office software (Word, Excel, PowerPoint)
  • 10-key proficiency preferred
199

Technical Operations Director Resume Examples & Samples

  • Serve as Global Eagle’s senior technical manager in China with direct “hand-on” responsibility for cross-functional coordination, synchronization, and task accomplishment
  • Prepare, coordinate, manage, and communicate the Master Program Plan ensuring thorough understanding of the plan and its requirements by all relevant parties
  • Establish, coordinate, and manage the Master Program Plan, with internal and external input from functional duty experts in satellite and telecommunications, aeronautical engineering, logistics, sales, software and development, product development, finance, government relations and agencies, and customer procurement
  • The Master Program Plan must be comprised of the satellite and network support plan, portal and software plan, aeronautical certifications plan, logistics and shipping plan, technical training plan, and installation plan, and other elements that ensure thorough, timely, and efficient program execution
  • Coordinate directly with all relevant Global Eagle, Partner, and Partner – contracted airlines’ departments and personnel in order to effectively synchronize the planning and execution of our joint inflight connectivity programs
  • Coordinate the acquisition of requisite certifications and authorizations to operate Global Eagle’s inflight connectivity components in China and on Chinese registered aircraft
  • Provide direction and guidance to Global Eagle’s technical team leaders to ensure the preparation and delivery of aggressive and effective plans, and their efficient execution
  • Establish and grow effective relationships and Global Eagle’s influence with program level leaders and its executive leaders in key partners and customers in order to facilitate efficient planning and execution of our joint programs and to identify additional opportunities to expand our programs with those partners
  • Proactively identify and mitigate complications to the Master Program Schedule within and across all technical and logistical specialists
  • At least 4 years’ successful large program technical management expertise
  • Technical background, preferably in telecommunications or aviation
  • Strong experience in efficiently managing technical teams to complete broad, complex set of deliverables during the multiple years of program lifecycles
  • Strong experience in managing start-up operations, including the early stage identification and definition of effective processes and tools to support the early stage, time-sensitive projects
  • Strong interpersonal and coaching skills
  • Strong experience in managing projects that require detailed, long term, cross-functional coordination with and between China- and US-based teams, including the establishment and adaptation of priorities, the building and managing of effective relationships, the accomplishment of time-sensitive tasks, and establishing and managing effective communications across multiple time zones
  • Strong experience in managing complex customer technical relationships
  • Ability to earnestly manifest GEE’s Core Values
  • Education:Graduate of an accredited university or college, with a Bachelors degree or equivalent
  • Work Authorization:Must be authorized for full time employment in China
200

Manager of Technical Operations Resume Examples & Samples

  • Bachelor's degree or equivalent combination of education and recent, relevant work history
  • 5+ years of professional, recent experience in the IT infrastructure or software product development industry
  • Two + years of leadership and people management experience in an information technology environment
  • Must possess experience designing, building, maintaining, migrating, tuning, administering, supporting, and problem solving in complex server environments, working collaboratively with applications, network and systems teams to resolve problems
  • Experience with application delivery, promoting releases of complex application/infrastructure configuration
  • Must have excellent written and oral communications, including technical documents, and process documents
201

Intern, Technical Operations Resume Examples & Samples

  • Work on scale up of new formulation
  • Work with Process Engineer and the Coach to develop a plan for the project
  • Understand phases of technical transfer of a bench top formula to pilot stage and then to manufacturing
  • Be able to document and describe phases, control points, and results expected from a scale-up project
  • Issue regular updates and report mid-term progress on learning goals and new opportunities identified to improve process and/or products
  • Prepare and present a formal presentation of learning and progress made during the internship to the R&D Tech Ops team
  • High above average written & verbal excellent communication skills
  • Diverse problem solving ability
  • Motivated self-starter with high energy and strong sense of urgency
  • Ability to effectively handle and structure projects
  • Ability to interact effectively at all levels with sensitivity to cultural diversity
  • Strong Safety Focus
  • 0–1 years of related Accounting/Finance (internship) experience
  • Undergraduate lab (physics/chemistry/biology) experience
  • Technical high school graduation in a science field
202

Director Technical Operations Resume Examples & Samples

  • Responsible for the CoE Technical Operations with a continuous focus on quality, safety and compliance
  • As member of the Site Leadership Team (SLT) Haarlem you contribute to the alignment of MMD Haarlem strategy with the company’s strategies
  • Translating MMD strategies into proposals for the CoE Techops’ profit plan (including capital investments) and the long-term strategy
  • Responsible for the operational budget and capital expenses
  • Ensuring the execution and implementation of the CoE’s profit plan, manage the processes (including daily walkthroughs), monitor the progress and take corrective action when necessary
  • Initiate, prioritize and manage improvement initiatives for the site-wide technical equipment
  • Define and lead site-wide projects aligned with the site project portfolio
  • Responsible for assuring the performance indicators and taking care of the reports and analysis according to the reporting guidelines
  • Ensuring consistent procedures and guidelines
  • System-owner of facilities and equipment standards for GMP as well as Environment Health and Safety
  • End responsible for all people management activities within the CoE Technical Operations
203

Technical Operations Specialist Resume Examples & Samples

  • 4-year technical degree preferred (BSME, BSEE) or equivalent experience
  • Strong knowledge of electrical and mechanical systems including: Electricity and Electronics, Controls and Instrumentation, Programmable Logic Control (PLC), Robotics, Mechanical Drives and Power Transmission Systems, Fluid Power and Pneumatics
  • Working knowledge of process equipment operations, sequence, error proofing and diagnostic capabilities required
  • Outstanding problem solving and analytical skills
  • Strong interpersonal skills to work well with others
204

Director of Technical Operations Resume Examples & Samples

  • Lead the global technical production capability through clear vision, strategy, collaboration, communications, & business operations management
  • Build strong relationships with other senior agency leaders to create opportunities to expand the technical production capability and drive operational efficiencies
  • Provide day-to-day leadership and hands-on management of the technical program management function and drive accountability for quality delivery across the Technology & adjacent teams
  • Manage daily operational activities and drive maximum productivity & quality
  • Establish SLAs, KPIs, and drive accountability with all Technology partners
  • Improve the existing operational systems, processes and policies in support of improved information flow and management, business processes and organizational planning
  • Continuously improve demand and talent management processes & solutions
  • Collaborate with management team and department heads to refine, further develop and implement plans, operational infrastructure, systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization
  • Manage and increase the effectiveness and efficiency through improvements to each discipline as well as coordination and communication between support and business functions
  • Create and participate in committees that strive to overcome business and production challenges
  • Provide active leadership in meetings relating to budget, hours and resource needs
  • Provide timely, accurate and complete reports on the operating condition of technology to the Technology leadership team and recommend new solutions and refinements
  • Spearhead the development, communication and implementation of effective processes
  • Foster a success-oriented, accountable environment within the company
  • Perform other duties and projects as assigned
  • Excellent planning, organizational, analytical and leadership skills
  • Strong written and oral communication skills that demonstrate the ability to express
  • 7-10 years of experience working in an interactive, software production, creative or advertising agency
  • Recent experience leading teams
  • Master’s Degree in Management Information Systems or equivalent preferred, but not necessary
  • Must have excellent communication skills, ability to organize team members and implement the Managing Partners vision
  • Have physical and mental requirements to meet the above listed job responsibilities
205

GMP Technical Operations Director Resume Examples & Samples

  • Demonstrated experience in process development and manufacturing functions for cGMP production of cell therapy products
  • Demonstrated experience in cell processing and gene therapy modification of hematopoietic progenitor cells
  • Experience with aseptic manufacturing
  • Knowledge of applicable Federal, State, and Local regulatory agency guidelines and laws
  • Provide oversight and write documents to support regulatory filings
  • Strong organizational skills and the ability to successfully manage multiple technical projects and priorities at the same time
  • Requires experience managing multiple complex projects involving multiple customers, interests and goals
  • Strong blend of management skills and technical expertise demonstrated by superior planning, decision-making, negotiation, leadership and financial management skills/knowledge
  • A proven leader of people is able to recruit, develop and mentor a top-notch team capable of supporting future growth and has demonstrated leadership in promoting diversity and inclusion in the workplace and community
  • Provide content and generate reports for regulatory filings as needed
  • Ensure adherence to high technical standards and compliance with applicable regulatory guidelines in the generation of process data
  • Experience with patient infusion of cell therapy products, including PIV and CVAD access management
  • Experience with patient monitoring for adverse infusion events
  • Demonstrated knowledge of GMP Facility Commissioning
  • Experience in writing and submission of clinical study protocols (e.g., SRC, IRB, FDA, RAC, IND/IDE)
  • Knowledge of accreditation requirements of FACT, AABB, CAP, and CLIA
  • Experience in manufacturing process troubleshooting to ensure continued delivery of high quality products
  • Conducted process validation at scale, from writing protocols through execution
  • Provided oversight and support for technical investigations and change controls
  • Defined raw material and consumable specifications and standards for manufacturing
  • Cell culture and expansion experience for clinical grade products
  • Strict adherence to SOPs and cGMP regulations, the ability to accurately complete documentation associated with clinical manufacturing
  • Experience with handling and propagation of human primary cells, including T cells
  • Excellent skill in Microsoft word, Excel and data analysis
  • Excellent interpersonal, verbal and written communication skills are essential in this collaborative work environment
  • Comfortable in a fast-paced patient focused environment with minimal direction and able to adjust workload based upon changing priorities
  • Ability to work off-shift and long hours as required
  • Perform characterization studies of gene modified hematopoietic stem and progenitor cells
  • Assist in writing and revising technical documents
  • Evaluate emerging technologies for implementation into process development
  • Maintain laboratory equipment and facilities, as required
  • Experience and knowledge in a variety of cell types, including stem cells
  • Demonstrated ability to design, modify, and execute experimental protocols independently
  • Experience with hematopoietic stem cells
  • Experience with automated, large scale cell processing and selection systems for processing human cellular products
  • Exceptional aseptic technique and primary cell culture skills
  • Hands on experience in flow cytometry
  • Understanding principles of process development and characterization
  • Working knowledge of good manufacturing procedures
  • Experience in technology transfer and working with contract organizations
206

Technical Operations Director Resume Examples & Samples

  • Reviews and participates in development of plan to determine time frame, staffing requirements, and allotment of available resources to various commissioning phases of a project
  • Defines commissioning roles and scope for members of operations teams; interfaces with validation plan where applicable with project team
  • Confers with project staff to devise work plan and to assign duties, responsibilities, and scope of authority
  • Develops and supports startup/commissioning safety plans and procedures, assures conformance to client standards, guidelines and practices
  • Confers with project personnel to provide technical advice and to resolve problems
  • Monitors commissioning results against technical specifications; ensures that commissioning is executed in line with contract requirements practices and procedures
  • ·Ensures all new equipment is properly commissioned and the appropriate turnover activities are conducted and that old equipment is taken off line
207

IT Manager Technical Operations Resume Examples & Samples

  • Lead a team that implements maintains and supports servers, PCs, network, retail technology, related peripherals and software
  • Identify, evaluate, recommend and implement solutions that streamline IT Operations day-to-day activities to enhance overall systems stability and break/fix solution metrics
  • Supervise the seven by twenty-four operations, technical support and retail support teams
  • Educate and mentor junior level technicians to train end users to become self-sufficient on technology
  • Interface with vendors to solve problems and present solutions to better Orvis’ use of technology
  • Maintain system security and change management processes
  • Support systems after regular business hours and on weekends as needed and required
  • Assist in maintenance of IT hardware and software inventories
  • Monitors client requests to identify systematic trends and develop action plan to address
  • Perform other tasks as assigned by manager
  • Five years of experience leading an IT Operations team
  • Experience with Warehouse Management and Point-of-Sale systems is strongly desired
  • Working knowledge of various host, networking and microcomputer platforms including IBM Series i (AS-400), System P (AIX) and Intel (Windows/Linux)
  • Hands on experience with Microsoft Operating systems, networking protocols, storage arrays, servers, desktops and other related technologies
  • Requires strong oral and written communication skills, attention to detail, multi-task management and the ability to work without supervision during and after regular business hours
  • Demonstrated leadership abilities: team building, time management, flexibility to adapt to complex problem solving situations, sound judgment and decision-making
  • Fosters an environment that accepts and embraces change and exhibits behavior that demonstrates inclusion and respect for coworkers, customers, and other personnel
208

IT Technical Operations Resume Examples & Samples

  • Drive the scope of labs management (landscape, roadmap, budget, projects and “run” activities including reporting
  • Align and communicate with the relevant stakeholders
  • Discuss and challenge business requirements on a global and local level with Business Process owners, LIMS Administrators and key users (mainly from UCB QC and Analytical Development Labs teams)
  • Build, implement and support standardized and globalized solutions for UCB QC and Analytical Development Labs (mainly using LIMS Labware)
  • Deliver projects in close collaboration with all parties involved (business and IT, internal and external partners), following the UCB IT project methodology and associated documentation (URS, FS)
  • Deliver training to Key users, LIMS Administrators and support key-users (transition to “run”)
  • Assess impact of any change on Labs solutions
  • Ensure compliance of the solutions to global process and legal requirements, follow validation guidelines and standard operating procedures
  • Follow market trends and industry best practices with the aim of sharing the acquired knowledge inside UCB and applying it to be proactive and propose innovative solutions
  • Actively take part in the implementation of the IT strategy
  • Insure coherence and alignment of Labs solution with IT Strategy
209

Director, Elkton Technical Operations Resume Examples & Samples

  • Minimum of 10 year experience in providing technical support for pharmaceutical manufacturing
  • Technology transfer, new asset realization and start-up experience
  • .At least 5 years of direct management experience
  • Knowledgeable of cGMP’s, financial principles, safety guidelines, engineering standards, and regulatory issues
  • Sterile antibiotic manufacturing facility start-up experience
  • Technically proficient and has demonstrated managerial and leadership skills necessary to build and maintain a high-performance group of technical professions
210

Specialist, Engineering Technical Operations Resume Examples & Samples

  • Providing technical support for vaccine, biologic, and sterile manufacturing processes in the form of data analysis, troubleshooting, problem-solving, report writing
  • Supporting change control implementation for the factory
  • Recommending, creating, writing process control and automation instructions
  • Performing shift work as needed
  • Conducting technical investigations and analyses
  • Recommending and implementing corrective and preventative actions, and helping lead reduction of atypical events for the area
  • Writing, reviewing, and improving procedures for operation of equipment and processes
  • Contributing to process and equipment safety reviews
  • Strong problem solving skills and a hands-on approach to problem solving, with a bias towards going to see problems for oneself in the field
  • Excellent technical, organizational, interpersonal, collaborative, and verbal/written communication skills
  • Ability to examine an issue from diverse perspectives (safety, compliance, maintenance, automation, equipment, process, and people) in order to best understand and resolve it
  • Enthusiasm, confidence, and initiative-taking ability needed for continuous learning and its applications
  • Working in a cGMP environment
  • Biologics or vaccine processing
  • Sterile processing
  • Leadership roles
  • Participation in regulatory agency inspections
211

Manager, Technical Operations Resume Examples & Samples

  • 5-7 years related experience with enterprise-wide, live, revenue-generating, technology platform service and support 24/7/365
  • 3-5 years related experience managing the daily operations of high-transaction volume, high-availability, consumer facing systems
  • Experience creating an on boarding training programs and operational readiness assessments
  • Strong experience implementing change control and ITIL best practices
  • Experience managing ticket queues and working with agile development teams
  • Experience writing technical manuals and standard operating procedures
  • 3+ years of business, development or operations management experience (including direct-reports supervisory role required)
  • 3 Years managing administrators or engineers and analyzing technical architecture
  • 3-5 years working closely with technology organizations
  • 3-5 years digital gaming experience highly desirable
  • ITIL version 3 certifications highly desirable
  • MMO or online game experience highly desirable
  • Proven track record of solid leadership skills
  • Ability to communicate effectively across a spectrum of Business, Creative, and Technology personnel at all levels of the organization
  • Exceptional collaboration and communication facilitation skills are required to manage through the often opposing demands put on systems design, development, and operations from a time, cost, scope, and quality perspective
  • Proven ability to achieve results, make quality decisions, build relationships, drive success with people and adapt and learn
  • Must be able to efficiently collaborate on multiple, simultaneous projects/work efforts
  • Must be very detailed oriented and very organized
  • Coach and Mentor a dedicated team to the appropriate behaviors associated with building a high performing team
  • Ability to work under continual deadline constraints
  • Ability to adapt to fluctuating team priorities and organizational directions
  • Ability to work independently as well as with a team
  • Able to balance the workload of team members and supervise individuals of varying abilities
  • Able to be on-call to respond to system issues
  • 6 months
212

Sup, Technical Operations Resume Examples & Samples

  • Advanced knowledge of
  • Current Charter Spectrum HSD supported operating systems
  • Microsoft Windows XP, 2000, 98, Windows 95, Windows NT
  • Networking Environments (LAN, WAN, etc.)
  • PC & Mac hardware configuration
  • Modem/MTA configuration & installation
  • PC & Mac software installation
  • TCP/IP, DNS, NNTP, POP3, SMTP
  • Internet Browsers (Explorer, Netscape, etc.)
  • Internet mail & news readers
  • Wireless Networks and Point to Point Systems
  • Ethernet hubs
  • Routers (Cisco, Linksys, Zyxel etc)
  • HFC networking
  • EXFO light meter, signal meters
  • Fiber optic cable including headend design, RF plant hardware (Amps, Line Extenders, Directional
  • Couplers and Nodes)
  • ASX/ATM converter equipment
  • Routers (Cisco UBR 905’s etc)
  • RF & Network Cabling and installation
  • Good driving record / valid driver’s license
  • Must be able to manage multiple priorities
  • Above average written and oral communication skills with proven outstanding customer service skills
  • Capacity to adjust to change, work pressures or difficult situations without undue stress
  • Ability to maintain high levels of customer satisfaction from both internal and external customers
  • Objectivity and fairness in judging people on their ability and situations based on facts and circumstances
  • Candidates must also understand and except the responsibilities of afterhours support, and must remain accessible for contact via cell phone
  • May be required to work various shifts and be required to function on a 24 hour on call basis
  • High School Diploma or equivalent
  • Associate's Degree in Computer Science, Computer Engineering, MIS. Electrical Engineering or equivalent, or 2 years experience in related fields required
  • Two plus years field supervisory experience overseeing an installation or service department preferred
  • Proven understanding of Networks and Networking technologies with regards to protocols and connectivity
  • Proven understanding of RF networks with regards to connectivity and usage
  • Proven understanding of wire (RF/Telephony/Network) installation, connectivity, troubleshooting and termination
213

Swat Technician, LA Technical Operations Resume Examples & Samples

  • STEADI-CAM, BROADCAST AUDIO, or CONTROL ROOM TECHNICAL COORDINATION. STEADI-CAM: Maintain and Operate Steadi-Cam for Studio and Field Programming in addition to Pedestal Camera and Jib camera. Act as expert on Steadi-Cam use and care
  • BROADCAST AUDIO: Operate Broadcast Audio Console for Studio and Field Programming. Work with wired and wireless microphones and IFB in both embedded audio and mixed audio environments. QC Audio issues and signal flow as needed. Maintain audio equipment
  • CONTROL ROOM TECHNICAL COORDINATION: Coordinate Transmission, Phone, RTS panels, MVP Wall, Monitor Feeds, and related technical broadcast equipment for any Live or Taped production for CNN
214

Technical Operations Analyst Resume Examples & Samples

  • The selected candidate will provide first level support for Consumer & Community Banking business applications, job scheduling, and file transfers for both distributed and/or mainframe platforms
  • This includes code promotion, incident management, functional account management, work request management, event console management, job scheduling, file and database table management, transfer/load/extract data management, application wellness checks, application recovery, and disaster recovery
  • Minimum of two (2) years of experience in a production/support environment with functional experience in incident management and change management
  • Technical experience primarily supporting Distributed Environments
  • UNIX operating system functionality. UNIX administrative skills a plus
  • Knowledge of relational databases and applications (Oracle / SQL, SQL Server, Linux, Java, JSP, Spring, Hibernate etc.)
  • Unix / Code scripting such as ksh, Perl, Python, Ruby or similar scripting languages
  • Scheduler software such as Control-M or Autosys
  • Knowledge of Splunk, Wily or Dynatrace a plus
  • File transfer software such as Connect:Direct, NDM, RJE, SFTP or FTP
  • Knowledge of Automation/configuration management tools using either Puppet, Chef, ARM/AIM or similar products
  • Knowledge of version control management software like Subversion, GIT, JIRA
  • Working Knowledge of DevOps/Agile Methodologies is a big plus
  • Microsoft Windows server skills a plus
  • Proficient with MS Office, specifically Excel, Word, Access, Visio, and PowerPoint
215

Director, Technical Operations Resume Examples & Samples

  • Implements the overall operational strategies for the COS Technical Services Team. Ensures alignment to the service support model to promote standardization. Partners with Executive leadership to develop and implement tools, initiatives and organizational structures to meet changing client demands and to support service operations. Ensures that technical support is provided to the client base in an effective and timely manner. Provides leadership focus for client retention through the implementation of ADP's Stellar Service business model. Actively engages in critical client escalations with Service Executives as required. Designs and executes new methodologies and/or processes in an effort to increase productivity and efficiency with the department
  • Demonstrates awareness and understanding of strategic goals and priorities of the team and the Service Centers. Partners with the Specialty Service Center Executive to establish clearly defined department and individual goals and objectives, and implement new procedures, while ensuring communication to the management team and business partners. Proactively plans staffing requirements to meet service level agreements and leverage talent across the enterprise. Leads the effort to provide technical support for all clients to ensure improved client satisfaction and client retention
  • Maintains high level of focus on improving benchmark standards and regularly establishes goals for continual improvements. Manages client satisfaction through survey feedback and analytics and ensures long-term client satisfaction and retention. Conducts regular, proactive internal meetings to discuss areas of service delivery improvements. Partners with senior leadership to determine the departmental training requirements, receiving feedback and suggestions from the Managers, Leads, Technical Services and the training department. Ensures that timely and effective training is provided both formal and on-the-job to enhance the skill base of the team and overall department. Encourages, recognizes and rewards ongoing associate development. Recognizes and monitors service center metrics for Technical Services, identifying trends, strengths and opportunities. Communicates team goals to associates through department meetings and communications. Responsible for department hires and terminations as required. Provides guidance, coaching, and assistance as needed to ensure development and professional growth
  • Collaborates with Division staff, Service Center, and Operational partners to ensure strategic processes and client satisfaction. Designs and executes improvements for process and procedures for the COS Technical Services organization so that established goals are met. Assists Field Enablement to determine "Center Critical" BP on application Defects and user stories. Closely aligns with business partners in support of "One" ADP philosophy. Provides continual inter- and intra- departmental communications to enhance partner effectiveness in dealing with critical client issues. Participates on councils and committees as necessary
  • Over 5 Years, Up to 8 Years of Directly Related Experience
  • Bachelor's Degree or its equivalent in education and experience
  • Lean, Six Sigma or similar experience strongly preferred
  • Experience in a related capacity in a high performance service environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results
  • In addition, the associate should have a working knowledge of industry leading practices in the disciplines of Human Capital Management. (Payroll, Human Resources, Time, Benefits, Recruiting and Talent Management)
  • Experience in matrix management environment
  • Results oriented, works to achieve the highest levels of personal and organizational performance in order to exceed business goals
  • Client Focus, understands the perspective of the client and takes actions to integrate their needs
  • Problem Analysis/Resolution,Gathers information necessary to make decisions, anticipates, identifies, resolves problems in a timely manner; knows and uses available resources
216

Technical Operations Analyst, CSG Enablement Resume Examples & Samples

  • Ensure priority alignment with CSG Enablement Senior Leadership team
  • Collaborate with peer enablement teams on the technology roadmap and drive resolution to technical problems
  • Manage, triage, and, as needed, resolve end user issues submitted through ticketing system
  • Collaborate with enablement IT and Ops teams on technology work streams for internal enablement support
  • Advise CSG Enablement team on appropriate technology choices to service their needs
  • Develop and execute on reporting and analysis strategy to support alignment of enablement programs to CSG business success metrics experience building Dashboards and leveraging Wave Analytics
  • Work with CSG Enablement Leadership to produce budgetary asks related to new vendor solutions
  • Manage relationships and contracting process with enablement and technology vendors
  • 7-10+ years experience in technology roles
  • Experience with Agile Development or Scrum Project Management methodologies
  • Proven track record of instituting new business processes to ensure consistent, predictable service for stakeholders
  • Design mindset with a strong focus on the user experience
  • Ability to influence extended teams and command respect
  • Ability to work well under pressure, highly adaptable, and well organized
  • Get it done attitude with a strong sense of team spirit
  • Ability to engage and inspire, always innovating and thinking bigger
  • Understanding of complex CSG organizations and experience with business processes
  • Experience working with geographically dispersed teams dispersed teams
217

Data Center Technical Operations & Site Manager Resume Examples & Samples

  • Work closely with our partners to successfully drive and proactively manage facility maintenance activities along with many other outsourced services
  • Work with peer organizations to assist with issues associated with network operations, project management and supply chain operations
  • Mentor Leads such that they can run daily operations with minimal supervision
  • Find creative ways to keep operating costs to a minimum
  • Contribute to the development and implementation of effective and efficient processes
  • 10+ years of management of technology operations, including datacenter operations
  • Ability to work in a fast paced, hands-on, startup environment
  • Experience speaking at public events
218

Manager, IT Functional / Technical Operations Resume Examples & Samples

  • The Manager II of IT Functional Technical Operations manages a team accountable for the development, implementation, management, refinement, or support of technologies, systems, and information critical to Dignity Health’s day to day business operations. The incumbent will oversee a large team focused on a portion of the development or support of an information system, throughout the Information System Life Cycle
  • Supervises staff including prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring that employees follow policies and procedures; maintaining a safe working environment; and, making hiring, termination, and disciplinary recommendations
  • Serves as a liaison with internal departments, executives, external organizations and public representatives. Represents the organization at a variety of meetings, public events, on committees, and/or other related events regarding services, programs, projects and facilities
  • Prepares, reviews, interprets, and analyzes a variety of information, data, and reports. Recommends and implements tactical procedures to improve operational effectiveness and enhancements to services or programs
  • Experience: Minimum of five (5) years of relevant technical and business experience required
  • Minimum of three (3) year Information Technology Leadership Experience required
  • Experience managing large teams and building relationships with people at a variety of levels
  • Demonstrated ability to launch and deliver one or more IT project(s) on time and within budget required
  • Education: Bachelor’s Degree in a Related Field or Equivalent Professional Experience required
  • Highly preferred
  • Experience with Security Incident and Event Monitoring
  • Able to work through security investigations
  • Expereince developing metrics and measures to drive efficiency
  • Experience developing new procedures and policies
  • CISSP or other security certification
219

Technical Operations Analyst Resume Examples & Samples

  • Bachelor's degree in computer science, statistics, biostatistics, mathematics, biology or other health / science related field
  • 2+ years of experience with data collection or analysis with 5-10 years analytical laboratory experience or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities to perform the job
  • Ability to maintain with a high degree of competency electronic systems and client's proprietary data
  • Ability to attain, maintain, and apply a working knowledge of GMPs and applicable SOPs
  • Ability to utilize Microsoft Excel and Word to perform tasks
  • Proven problem solving and troubleshooting abilities
  • Ability to work in a collaborative team work environment
220

Manager, Technical Operations Center Resume Examples & Samples

  • Bachelor’s degree or higher in Computer Science, Computer Engineering, Information Systems, or related field
  • Thorough understanding of any combination of the following: SOLR, Elasticsearch, Kafka
  • Expert Knowledge of distributed systems, monitoring, alerting, trouble shooting
  • 10+ years of industry experience
  • Understanding of Java Garbage collection mechanisms and optimization
  • Thorough understanding of large scale distributed data stores
  • Ability to work in a team collaboration environment using influence without authority
  • HDFS, avro, pretty much anything Hadoop related!
  • Open source project contributions
  • Experience in public presentations
  • Experience in technical mentorship
221

VP, Technical Operations Resume Examples & Samples

  • Provides leadership to the Regional Technical Operations teams and works in close partnership with the Division and Region Network Maintenance teams
  • Creates and oversees the implementation of enterprise-wide functional and operational strategies
  • Serves as a Division focal point regarding impact of deploying new products and services
  • Thorough knowledge of the underlying technologies used to implement our products (i.e. IP, computer operating systems, video, phone and data delivery systems and protocols)
  • Thorough understanding of our Technical Operations teams and a strong working knowledge and passion around improving how we deliver our operational support. Takes ownership and works with a sense of urgency
  • Collaborates with cross-functional groups to determine objectives and advises on impact of functional and operational strategies
  • Ensures the necessary resources to accomplish customer service and installation objectives and goals
  • Develops and maintains strategic partnerships with key vendors and contractors to ensure effective implementation of business as well as to identify expedient and comprehensive solutions to customer-impacting issues
  • Leads the technical budget development and manages all expenditures and capital projects within budget guidelines
  • Serves as a liaison to Corporate HQ, representing the viewpoint of Regions and Division, and ensuring alignment to all objectives and goals
  • Leads, directs, motivates, and inspires a team comprised of direct and indirect reports
  • Creates and promotes a safety culture through actions and compliance
  • Ensures compliance to both FCC and company standards are maintained
  • Remains current on all technological and related advances
222

Technical Operations Analyst Resume Examples & Samples

  • Support Data Center Executive team by compiling, analyzing, tracking, and reporting infrastructure build metrics
  • Provide reporting support for Infrastructure Build and Operations projects
  • Provide executive level presentations for DC related projects and topics
  • Perform activities supporting IT asset tracking, as well as consolidation and reconciliation activities for compliance purposes
  • Support the establishment investment optimization efforts through resource forecasting and project prioritization data
  • Other DCE related Administration Duties
  • Bachelors or Master’s degree
  • 3 to 5 years of relevant working experience
  • Strong skills in Excel
  • Proficient in producing management level power point presentations
  • Experience using SharePoint
  • Background in supporting IT Operations project management
  • Experience of working in an international, multiple time zone, culturally diverse environment
223

Global Change Control Lead Global Technical Operations Shared Services Resume Examples & Samples

  • Leading, managing and developing a team responsible for providing change control processing and stewardship to external manufacturing and small molecule supplier change controls that impact multiple site/products
  • Leading a Change Control Center of Excellence focused on sharing best practices for managing external manufacturing and supplier change control while ensuring compliance
  • Compiling change control metrics for Management Review Meetings
  • Providing input and/or supporting change control business improvement initiatives
  • Ensures training requirements and roles and responsibilities are clearly understood and followed
  • Provides customer service support to the site for questions related to change control requests and the change control process
  • Participating and/or leading, as needed, continuous improvement of the change control business processes related to External manufacturing and/or Suppliers
  • Owning the product numbering process for Merck
  • Strong leadership skills with experience leading individuals and teams through change and new challenges
  • Self-starter who is comfortable working in and leading a team through ambiguity
  • Communicate with courage and candor
  • Customer-centric mindset
  • Required experience - Bachelor's Degree with 7 years of experience, Masters with 5 years of experience, and/or PhD with 2 years of experience
  • Experience in a pharmaceutical/biotech manufacturing/manufacturing support role
  • Be willing to travel up to 20% to support customers and/or meet with team
224

Director, Technical Operations Resume Examples & Samples

  • Manages all installation activities as assigned
  • Develops installation schedules; manages Project Managers and System Designers
  • Ensures that all technical, revenue, and cost objectives are met while maintaining high levels of customer satisfaction
  • Manages the involvement of vendors and subcontractors in the installation process
  • Understands installation management and telecommunications or cable applications
  • Negotiates with senior management for resources and priorities that affect the function's areas of accountability
225

Production Engineer, Technical Operations Resume Examples & Samples

  • 2+ years of relevant work experience in customer service, operations support, systems administration, product management, or software development
  • Deep knowledge of Internet infrastructures and protocols
  • Rapidly adapt and respond to changes in the environment and priorities
  • Full-stack development experience is desirable
  • Experience with Google Cloud Platform
  • Experience with Amazon Web Services
226

Auction Technical Operations Specialist Resume Examples & Samples

  • Participate in establishment and enforcement of Technical Operations: Policies, Procedures and best practices
  • Evaluate Technical Operations enhancement activities/vehicles ensuring proper procedures have been maintained and provide feedback to Dealer Remarketing Leadership
  • Evaluate Technical Operations process flows including, but not limited to, warranty, parts, dealer management system usage and share/suggest process improvements
  • Assure all Technical Operations Centers have proper tools, equipment, knowledge and training to properly service VW & Audi vehicles as required for Technical Operations and Brand supported activities and to maintain parts / special tools inventory
  • Collaborate/participate in design, procurement and distribution of Technical Operations Center materials and equipment as required
  • Work with the Brands to establish and maintain best practices regarding technical repairs of vehicles at auction sharing/suggesting process improvements or changes in procedures if/when necessary
  • Review Brand related service activities (Campaigns, Recalls, VEP and other special requests by brand partners)
  • Monitor buybacks at auction buyback centers for repair quality and integrity. Work with the Buyback Technicians in conjunction with the Customer Resolution and Retention Group to ensure corrective repair actions are facilitated for auction sale in a timely manner
  • Coordinate training plan/program for all Technical Operations Center personnel. Maintain training history and employee additions/deletions for all at each auction location
  • Audit charges for vehicles sold as enhanced vehicles at auction and make corrections to general ledger when necessary (separate accounting system). Ensuring CPO expenditures match amounts deducted from sale proceeds
  • Responsible for paying of all invoices from auction partners/vendors for services, including but not limited to, unwind invoices and vendor invoices for services (Tire vendor, DMS vendor)
  • Manage buyer expectations and auction arbitration issues. Will involve negotiation resolutions including, but not limited to, authorization of repairs or repurchase of vehicles where necessary based on Federal/State guidelines as well as VCI / AFS company policies
  • Identify product problem trends and quality related issues, communicate with leadership and Brands. Based on Brand interface, propose auction related solutions to leadership and coordinate resolution, in conjunction with the Technical Operations Team Leader/Dealer Remarketing Leadership and other auction personnel as required
  • Actively participate with cross developmental service related activities with the Brands
  • Establish and support Auction Arbitration and Technical Operations data record keeping and implement quality control resolutions based on information collected, providing reporting to Dealer Remarketing leadership
  • Participate in the establishment, enforcement and updating of arbitration guidelines. Ensuring arbitration guidelines are up to date with the most recent NAAA guidelines and VCI / AFS policies
  • Provide reports on all technical operations audits and arbitration activities to Dealer Remarketing leadership
  • 4-8 years wholesale/retail automotive technical experience
  • Recent experience with the wholesale automotive auction industry
  • Extensive experience in retail automotive industry
  • Effective Presentation Skills
  • Problem Solving Skills
  • Conceptual thinking skills
  • Extensive PC experience (Word, Excel, PowerPoint, Access, reporting capabilities and reports creation)
  • Extensive VW / Audi product knowledge
  • VW / Audi Service and Warranty knowledge
  • Knowledge of the Auction and Retail Automotive Dealership processes
  • Automotive repair, inspection and certification experience
227

Regional VP, Technical Operations Resume Examples & Samples

  • Leads California Region technical operations to achieve operational excellence while working in competitive environments
  • Responsible for the field fulfillment customer experience, including Commercial Business fulfillment activities
  • Leads fulfilment, network, and TLC Operations and engineering team
  • Ensures the financial and operational planning processes are tied to business planning processes
  • Monitors and analyzes all matters that impact the operational performance of the Region and takes appropriate action to address any trends
  • Manages technical operations metrics cost control initiatives and complex strategy and activity
  • Serve as a champion of Comcast to customers and employees
  • Drive customer satisfaction through a laser focus on execution/fulfillment of the work
  • Provides strong leadership to Area Operations personnel including communicating vision strategy and objectives
  • Works closely with business operations (Finance) in executing fleet, facility, and other asset management
  • Interprets, administers, and implements corporate policies and procedures
  • Strong cross-functional partnership with functional peers on California Regional team
  • Travel required within California as well as other company or industry-related travel
228

Technical Operations Analyst Resume Examples & Samples

  • Keep stakeholders and leads informed on current progress, with regular and transparent reporting
  • Focus on quality, influencing scrum team to always consider holistic implications of delivery
  • Own work from inception through to delivery, collaborating with team to align expectations
  • Use data analysis to identify issues and define viable solutions to avoid operational impact
  • Define workflow management including improving on existing platform operational processes
229

Energy Technical Operations Senior Associate Resume Examples & Samples

  • Assisting project leadership in the coordination of activities across teams to achieve goals
  • Coordinating the gathering of business requirements, leveraging thorough know-how of architectural design components and being able to read and interpret a design document
  • Communicating complex concepts cohesively and quickly to clients, business partners and teammates
  • Building client relationships, being able to multitask (including client and internal work) while maintaining a consistent track record of producing work that is highly accurate, detail-oriented, and reflects well on the business
  • Coordinating and collaborating with off-shore IT delivery teams and resources to meet the demands of operational functions and client needs
230

Technical Operations Resume Examples & Samples

  • Studio Camera Operator
  • Camera Control (CCU)
  • On-Air Operations
  • Multifonction technician (Ross Overdrive)
  • Editing (on-line)
  • Audio Assistant
  • Audioman
  • Audio Postproduction
  • Transmission Room operator
  • Multimedia Ingest
  • VTR (server)
  • Switching Director
  • CG operator (Chyron)
231

Summer Intern, Technical Operations Resume Examples & Samples

  • High School Diploma or equivalent (required)
  • Must be pursuing an undergraduate or graduate degree in Communications, IT/Networking, Business Administration, or related field
  • Valid driver’s license; satisfactory driving record
  • Ability to interpret and correctly fill out various work order forms provided by the Company
  • Ability to interact with customers and co-workers; ability to communicate verbally
232

Intern, Technical Operations Analysis Resume Examples & Samples

  • Pursuit of an undergraduate or graduate degree in Finance, Accounting, Business Administration, IT/Networking or related field
  • Must be experienced in using Microsoft Office programs, such as Word, Excel and PowerPoint
  • Must display a professional appearance and attitude
  • Must possess proficient written and oral communication skills
233

Fulfillment Center Technical Operations Senior Engineer Resume Examples & Samples

  • Daily Operations – Overall responsibility for DC Data Center operations and IT Systems functions being accomplished on a daily basis. Manage vendor resource and workflow to ensure TTS initiatives are supported and Service Level Agreements are met
  • Data Center Management: Ensure the DC Data Centers are maintained to predefined standards (prototype and best practice). Manage all TTS infrastructure within the Distribution Centers. Understands different TTS platforms, applications, hardware and infrastructure and how they interact with and impact the DC
  • Vendor Management /Escalation: Provides appropriate feedback and takes appropriate follow up actions to ensure Vendor SLAs are met. Provides necessary Training/Onboarding for Vendor Technicians servicing their DC
  • Floor Time – Flexibility to be on call 24/7 as well as ability to support other sites as needed
234

Technical Operations Resume Examples & Samples

  • Check and regulate machining factors (i.e. speed, pressure, temperature, and other parameters) utilizing applicable procedures and accurately documenting activities as defined by documentation requirements and site policies and procedures
  • Additional activities and documentation for which the operator is responsible include steps or information related to changeovers, cleaning, product/ batch changes, line clearance, and date/code accuracy (i.e. art, batch or product codes)
  • Monitor/check equipment and product to detect defects or malfunctions while production line is running or during line setup
  • Checks include but are not limited to weights, torques, seals, and water leak
  • Develop and demonstrate routine maintenance skills representative of those expected of technical mechanic operator
  • Perform validation runs in accordance with IQOQ protocols as required
  • Utilize procedures required by and appropriate for the regulatory/compliance profile of the product and department
  • Conduct or participate in investigations regarding any departure from standard operating procedures, identify root cause, assist in implementation of any required remediation
  • Demonstrate leadership in Tier I and other communication processes designed to identify and resolve production issues
  • Provide training to Associate Tech Ops and contingent colleagues assigned to work areas
  • Develop and utilize continuous improvement skills in support of operational excellence objectives. Maintain areas to 5S Standards
  • Accurately complete all PMs on time
  • High School Diploma or GED with 12-18 months’ previous manufacturing experience
  • Post High School education
235

Technical Operations Co-op Resume Examples & Samples

  • Enrollment (not necessarily taking classes) at Drexel University and pursuing at least a Bachelor’s Degree
  • Availability to work full-time (40 hours/week) during the Fall/Winter Co-op (October 2017 – March 2018)
  • Experience in working with cells (mammalian cell culture, microbial fermentation)
236

Technical Operations Specialist Resume Examples & Samples

  • Provide in-depth knowledge for critical facility electrical infrastructure including generators and related fuel systems, electrical systems that include but are not limited to switchgear, UPS units, PDUs, batteries and associated systems
  • Gain knowledge and a full understanding of the electrical and/or mechanical equipment, systems, and scope of work at all critical facilities under contract
  • Creation and implementation of site specific MOPs, SOPs and EOPs as necessary
  • 2 to 5 years of critical facility (Data Center) electrical experience preferred, EE degree or degree in related field preferred
  • In depth knowledge of complex electrical and/or mechanical systems within a Data Center
  • Some knowledge and experience of fire suppression, or monitoring and control systems desirable
237

Technical Operations Specialist, Senior Resume Examples & Samples

  • Thorough understanding of Linux and Windows operating systems
  • Networking concepts, architectures, and transport technologies like TCP/IP
  • Ability to utilize network and distributed modeling & simulation tools such as Wireshark, Redsim, SIMDIS
  • Knowledge of Distributed Simulation protocols such as High Level Architecture (HLA) and Distributed Interactive Simulation (DIS) is preferred
  • Knowledge of Navy C4I tactical systems such as Link 16 and GCCS is preferred
  • Ability to analyze and troubleshoot distributed simulation problems and provide acceptable solutions or corrections
  • Experience working with Navy systems and/or commands desirable but not mandatory
  • CompTIA Security + and Linux+ certifications are highly desired; Preference given to candidates currently holding one or both of these certifications
238

Ats-director of Technical Operations Resume Examples & Samples

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; addressing complaints and resolving problems
  • Makes necessary changes in staffing based on day of week, other anticipated events, and workforce management data
  • Monitors productivity of technicians to meet targets and goals
  • Reviews and monitors workforce data
  • Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies
  • Answers questions and recommends corrective services to address customer complaints
  • Maintains the correct recorded announcement menus, and makes changes as necessary based on the time of day, day of week, or holidays
  • Determines work procedures, prepares work schedules, and expedites workflow
  • Studies and standardizes procedures to improve efficiency of subordinates
  • Maintains harmony among workers and resolves grievances
  • Prepares composite reports from individual reports by subordinates
  • Work as part of the Operations team to meet company and system goals
  • Ability to mentor and motivate a staff
  • Develops and manages the flow of information and the smooth integration of products and services into a customer care center on a local level
  • Develops and manages the administrative services functions, ensuring customer satisfaction is delivered at all levels (i.e. customer correspondence, credits/adjustments, billing, and payment research)
  • Manages the fiscal element of operations to meet cost containment goals while providing the highest level of quality service to customers
  • The employee must occasionally lift and/or move up to 10 pounds
  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Ability to write speeches and articles for publication that conform to prescribed style and format
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
239

Ats-director of Technical Operations Resume Examples & Samples

  • Drives achievement of company’s operational and financial goal
  • Ensures proper functioning of plant performance to ensure network uptime and proper delivery of services to residential and commercial customers
  • Collaborates cross-functionally with dispatch, call center, construction, inside plant, engineering and System teams
  • Leads the fiscal element of operations to meet cost containment goals while providing the highest level of quality service to customers
  • Communicates and executes on company and system policies and initiatives
  • Drive the culture of “safety always” across workforce
  • Acts as a point of escalation and expedites the resolution of any customer escalations as necessary
  • Ability to engage, mentor and motivate a diverse team across multiple sites
  • To achieve and exceed goals develop plans and monitor performance of all technical teams across multiple KPIs
  • Provides direction, coaching, and feedback to achieve goals and drive continuous performance improvement
  • Forecasts, communicates and directs internal and external resources necessary to profitably complete all activities with quality
  • Creates and presents business performance reviews to senior leadership
  • Conducts regular operational performance reviews and feedback sessions with team members
  • Ability to stoop, kneel, stand and walk as needed, lift 10 lbs. and be able to differentiate between colors
  • To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Payroll systems; Internet software; Human Resource systems and Project Management software
240

Technical Operations Analyst Resume Examples & Samples

  • Confers with software vendors in the event errors require a change from the vendor. Confers with software systems developers in the event errors require a change of instructions or sequence of operations
  • Establishes File Transfer Protocol (FTP) setup for external/internal clients including account setup. Coordinates with System Programmers on password and key exchange. Ensures the security and integrity of FTP setup in dealing with customer financial and personal data. Typically will handle clients/plans of varying scope, but may support/work under the guidance of lead analysts and management for the most complex FTP setups
  • Depending on applications supported, may provide advanced technical support and guidance directly to end users. Supports application maintenance duties
  • Ensure continuous, uninterrupted functioning of Investment Systems applications through trouble-shooting and problem solving
  • Provides Tier 1 support as part of an on-call 24/7 rotation and responds to failures during assigned shifts
  • Ensures test environments preparation, FTP transmissions and other required supporting functions are completed
  • Four (4) years of related experience
  • Strong knowledge of server and desktop processing/operating systems
  • Customer Focus
  • Continuous Improvement & efficiency
  • Building partnerships
241

VP, Technical Operations Resume Examples & Samples

  • Own the environment: Oversee data center operations of a multi-platform hybrid environment, including establishing key KPIs, SLAs, metrics and measurements, and communicating platform health through operational reviews. Define policies, procedures, and standards related to performance, capacity, high availability, continuity, and security
  • Manage the team:Oversight and strategic direction of networking, Enterprise Storage, VMWare ESX environment, Enterprise Data Backup, and Data replication/DR
  • Provide leadership:Supervision and performance management to the Technical Operations department through managerial levels. Establish department goals, objectives and performance expectations for direct reports and the department. Provide priorities, ongoing feedback and recognition
  • Security and Compliance: Oversight and governance of Global Controls on all platforms (i.e. OS levels, PCI/SOX, security and vulnerability patching). Support internal and external audits through documentation and management of controls
  • Communication: Develop and communication cost estimates, business plans, timelines and contingency plans for responsible projects
  • Business Continuity:Assist with the design and implementation of disaster recovery preparedness, detailed project and program management, data center move process, and logistics coordination
  • Monitor Scalability:Identify and implement routine review of critical metrics necessary to monitor the performance of overall operations including: capacity, availability, budget, and inventory
  • Bachelors or Engineering degree in Computer Science, or equivalent experience
  • 7+ years’ experience running a 24x7 operations with uptime and performance requirements, including experience with capacity planning, utilization review, and performance monitoring
  • Minimum 7 years of management experience required
  • Minimum 7 years of experience with data center operations, systems administration and/or networking administration experience preferred
  • Advanced understanding of IP and Ethernet networking
  • Advanced experience architecting and managing on premise and cloud-hosted environments
  • In-depth understanding of all disciplines related to data center construction and management (e.g., DC Power, UPS, power distribution, generators and transfer switches, cabling)
  • Preferred 3 years of experience leveraging and managing public cloud - AWS
  • Advanced understanding of virtualized environments and SAN storage
  • 7 years: 7+ years’ experience running a 24x7 operations with uptime and performance requirements, including experience with capacity planning, utilization review, and performance monitoring
  • 7 years: Minimum 7 years of management experience required
  • 7 years: Minimum 7 years of experience with data center operations, systems administration and/or networking administration experience preferred
242

Manager, Technical Operations Resume Examples & Samples

  • 5-8 years of experience supporting the Oracle E-Business Suite applications including Oracle Applications 10gAS, the Concurrent Managers running parallel processing, tuning JVM processes, managing the Workflow Notification Mailer, load balancing across multiple application nodes, creating and maintaining custom application tops, and maintaining custom interfaces
  • Experience with Oracle E-Business Suite best practices for designing and developing custom interfaces, reports, and forms
  • Strong technical foundation in database administration. Able to participate in Oracle database tuning and troubleshooting efforts
  • Capable of providing technical support to create new Oracle E-Business Suite environments and refreshing non-production environments
  • Experience with running Oracle E-Business suite components in the following environments; HP-UX / Red Hat Linux / IBM AIX . Must have fundamental knowledge of Networking design and concepts
  • Experience with installing and configuring Discoverer including administration of EULs, Business Areas, and reports. Security integration with Oracle E-Business Suite
243

Technical Operations Resume Examples & Samples

  • Weigh raw materials per formula within correct weight ranges using various types of scales, must read and interpret scales correctly
  • Prepare materials to transfer from warehouse to weigh room for weighing
  • Assist with compounding batches in a timely and efficient manner
  • Read and interpret scales, load cells, gauges and translate formula instructions into equipment operation with assistance from Senior Tech Compounding
  • Properly operate processing equipment which includes steam jacketed mixing vessels, process pumps, various types of mixers, transfer systems, process flow meters and valves
  • Perform correct documentation of GMP tasks to include accurate weights, speeds, temperatures, etc
  • Clean, sanitize and assemble various pieces of equipment per standard operating procedures and processes
  • Participate in departmental continuous improvement activities
  • Maintain a clean and safe work area at all times
  • Obtain forklift licensing and pass physical requirements to wear respirators and lift up to 50lbs
  • Strongly demonstrated written and verbal skills
  • Performing intermediate level math, communicating clearly with individuals and teams, interpreting and following SOPs and batch formula instructions, and following pharmaceutical GMPs
  • Ability to lift up to 50lbs and have the knowledge and willingness to perform basic maintenance activities
  • Must pass GMP assessment
  • Must have excellent attendance as well as flexibility to work frequent overtime during seasonal peaks
  • Technical or college degree in a Chemistry background
  • Three (3) years of experience in a GMP environment
244

Technical Operations Resume Examples & Samples

  • Provide Level 1 IT hardware and software support to DC/MIS users
  • Provide Level 1 AS400 and IT software support to HQ users
  • Monitor and maintain several network systems in the Data Room
  • Ensure network system status is normal and AS400 jobs run at scheduled times
  • Implement Escalation procedures and work with other departments to resolve errors and issues when applicable
  • Above average skills in: PC hardware support-image/wipe hard drives, PC peripherals (e.g. keyboards, monitors, mice, etc), and installation. PC software support-troubleshoot & installation
  • Excellent skills in: Customer service, interpersonal communication, team and independent oriented, and troubleshooting
  • Experience in: IT support, Technical support, or Helpdesk support in a corporate environment
  • Some RF/IDF unit maintenance requires use of a scissor lift with height conditions of 15' or more
  • Other: Ability to work in a 24/7-365 day scheduling environment
  • Degree or equivalent experience: Associates Degree in Computer Science, A+ certification, or 1-2 years minimum in a corporate IT environment
  • Years of experience: 1-2 years in a corporate IT environment or 1 year experience with degree/certification
  • Desired certifications: Network +, MCSA, MCSE, or MCITP
245

Manager Technical Operations Resume Examples & Samples

  • Responsible for the overall operations of a training center (at customer Site or CAE Site)
  • Accountable for the maintenance training center facility and variety of training equipment
  • Responsible to manage IT and logistics for the overall operations
  • Coordinate delivery and qualification of new simulators and other training devices; plan and execute engineering updates when required
  • Overall responsibility for an extensive inventory that includes aircraft parts
  • Responsible for the general maintenance of the facility
  • Responsible for regular reporting to ensure corresponding KPIs are met monthly
  • Responsible of training center Budget
  • Create annual CapEx and OpEx budgets and control expenditures
  • Responsible for cost management for corresponding cost centers
  • Assure the highest level of customer service is delivered by staff to all customers
  • Responsible for the implementation of a quality assurance program that includes performance measures for training device reliability
  • Proactively develop a working relationship with various Aviation Regulatory Authorities (FAA, EASA, TC) and assure all training devices meet required standards and ensure regular communication with the authorities
  • HR responsibilities
  • Develops the talent pipeline (hiring), drives corporate culture and leads all employee management activities
  • Performs employee management activities such as resources allocation, performance evaluation, and employee development for the assigned team members
  • Masters in Engineering (with Avionics desirable)
  • 10 Years’ experience in simulator operations
246

Technical Operations Analyst Resume Examples & Samples

  • Participates in testing and deployment of ambulatory systems, including upgrades
  • Aids in testing of new functionality related to system enhancements which improve the end user experience and maintains data integrity
  • Assists in testing of new technology and new devices connected to the ambulatory systems
  • Creates documentation related to new technology and new functionality
  • Participates in onsite activities with LifePoint markets for our ambulatory systems as requested
  • Works with technical services and Hospital IT staff to troubleshoot system related issues
  • Works with multiple vendors and end users to triage and troubleshoot ambulatory system issues and documents through a ticketing system
  • Provides consistent documentation on the status of all projects and assure supervisors are aware of risks, delays, and issues
247

Technical Operations Specialist Resume Examples & Samples

  • Infrastructure and Support Duties
  • Call/ticket management and ownership
  • Lifecycle ownership of service requests and incidents
  • Initial investigations (system checks, log file checks)
  • Escalations
  • Communication of call status
  • Monitor batch cycles across the client base
  • Orchestration monitoring/intervention
  • Inbound/outbound file monitoring
  • Intervention and escalation of any issues
  • Daily reporting
  • Event driven reporting (data/system exceptions)
  • Operational handovers
  • Scheduled status reports
  • Monitoring and reporting against contracted service levels
  • Must be reliable
  • Must have good organizational skills and be able to communicate both internally and with external clients
  • Ability to work effectively and efficiently with little or no supervision, in order to meet established deadlines
  • Ability to prioritize multiple tasks, manage issue lifecycles, and escalate when necessary
  • Good problem analysis skills
  • Must be able to work effectively in a global support environment
  • 1-3 years financial services industry experience is a plus
  • Hands on UNIX/Linux system user experience
  • Hands on Windows system user experience
  • SQL user experience
248

Manager, Technical Operations Resume Examples & Samples

  • Resolve operational issues by determining root cause and appropriate long term solution
  • Manage team talent via recruitment/development of high performing team members, setting clear expectations for and providing timely feedback on individual and team performance, and taking corrective action when necessary
  • Experienced in Agile and DevOps environments and cultures. Experience transitioning teams to an Agile Framework is a definite plus
  • Minimum of 5 years in managing a production support team
  • Must have full life-cycle development experience in a technology driven environment, preferably in financial services and/or banking
  • Knowledge/Understanding of IVR systems, XML based Web Services, Splunk
  • Ability to provide relevant training (technical and Service Management related) to employees for skill enhancement and educational growth
  • Ability to influence and lead technical conversations with varied IT support groups
249

Associate Director, Technical Operations Resume Examples & Samples

  • Relevant Experience or Degree in: related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered
  • Typically a minimum of 8 years
  • Related professional experience including a minimum of 3-4 years experience in a supervisory position
  • This leader will need to be able to build relationships with other leaders within IT to facilitate changes to help improve overall processing
250

Director, Technical Operations Resume Examples & Samples

  • Lead and manage technical operations team to proactively identify and resolve issues
  • Minimize downtime for Digital Consumer Group technical platforms
  • Responsible for implementing and enforcing workflows & policies
  • Develop workflows and manage processes between internal teams, service providers and service consumers through documentation, enforcement of change management protocols, security protocols and incident management
  • Improve visibility, increase speed to resolution and reduce downtimes
  • Staff Responsibilities
  • Determines staffing needs of the department and projects and works with HR to fill open positions
  • Administers performance appraisals, training, promotions, vacation requests, time tracking and coaches and mentors staff
  • Technical direction
  • Project management, team leadership, and cross team coordination
  • Work with teams and vendors to negotiate service agreements and statements of work
  • Maintain backlog of near term deliverables and long term technical roadmap
  • Prioritize projects, and work with internal and external teams to deliver solutions
  • Create and maintain mobile platform knowledge base
  • Key Member of overall DCG product development team
  • Maintain healthy vendor relations
  • Assess technologies and execute POCs
  • Employ strong written and oral communication skills to effectively communicate technical protocols, scope of work, operating procedures and proposals
  • Education / Experience: 5+ years managing technical operations, systems engineering, and/or technical support
  • Language / Communication: English
  • Mathematical / Reasoning Skills: Strong
  • Computer Skills: Familiarity with networking protocols, AWS infrastructure, monitoring tools, DevOps best practices