Team Manager Resume Samples

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G Towne

Giuseppe

Towne

215 Dwight Village

New York

+1 (555) 209 1997

215 Dwight Village

New York

Phone

p +1 (555) 209 1997

Experience Experience

Detroit, MI

Team Manager

Detroit, MI

Wuckert, Beatty and Bashirian

Detroit, MI

Team Manager

Perform all management activities of the SDR Team including, but not limited to, performance evaluation, recruiting, training, education, and goal setting
Providing leadership and direction, while coaching, providing feedback, and mentoring the team members
Leading the team in openly sharing ideas, taking risks, and rewarding accomplishments
Adhering to capturing and documenting any changes made to the day to day operations and ensuring the same is followed by the team
Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training
Creating, updating and innovating new functional processes, playbooks and supporting materials

present

Chicago, IL

Team Manager

Chicago, IL

Herzog, Becker and Langosh

present

Chicago, IL

Team Manager

present

Ensuring the right people are in the right jobs, developing and coaching team members, fostering teamwork within the team and with collaborating teams
To undertake management of the team, completing appraisals, undertaking one to ones, managing performance, monitoring absence monitoring etc
Recruiting, hiring, training, coaching, and developing staff
Frequent sitting, some standing and walking, bending and reaching as necessary
Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans
Ensuring team members are up-to-date concerning their performance metrics by evaluating and documenting calls, KANA, cases, etc
Managing operational and project budgets, setting clear targets, plans, organizing and monitoring team performance

Education Education

Bachelor’s Degree in Interpersonal Effectiveness

Webster University

Bachelor’s Degree in Interpersonal Effectiveness

Skills Skills

Highly motivated & capable of producing quality work
Ability to interface with all levels of management including the strong ability to interact effectively with internal and external senior management
Good communication/relationship building skills and strong organisational ability
Basic knowledge of general insurance industry products, services and basic underlying legal principles and practices relating to risk within own role capacity
Basic to moderate knowledge of computers and proficiency in software typically used in office setting (ex. email, Microsoft Office)
Detail oriented - ability to perform processes as per pre-defined design With strong Service Mindset
Strong Excel - Understanding of formulas, UOM’s, pricing and profitability
Basic to moderate computer knowledge and basic understanding of MS Word and Excel
Ability to gain the trust and respect of other professionals in order to be able to secure and develop partnership working.Key skill 7
Good attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills

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Team Manager Resume Examples & Samples

Owner of RTB/CTB project management
Owner of critical business management functions needed to run a cost center such as TDABC, Depth Charts, SOX, Capacity and Constraints, BCP and OJT
Responsible for career management of all staff with a focus on career development, succession planning and mobility
Point of escalation and partner with Fixed Income Sales
Primary Liaison with Operations Client Relationship Management which includes speaking on behalf of Fixed Income operations at Focus Client Meetings
5 years experience in operations
Strong leadership skills and ability to run a cost center at all levels
Must be able to effectively collaborate across multiple operational areas and communicate with Senior Ops Management, Sales, Trading, Legal, Compliance and Non Market Risk
Must be able to drive a agenda global agenda
Must thrive in a time sensitive environment managing against multiple and at times conflicting priorities
Strong Stakeholder Management Skills a must
Focus on Career Development

Team Manager Resume Examples & Samples

Data Warehousing Experience
SQL Knowledge (preferably TERADATA)
Ability to run and execute complex queries and analyze outcome
Technical and functional knowledge of Midrange ETL tools, processing and/or techniques
Ability to run complex queries and analyze the data
Ability to effectively manage in a cross-matrix environment with Global resources
Experience in fast paced and constantly evolving environment
Process and Controls knowledge
Tools: MS Office, Visio, MS-Project and SharePoint build and upkeep
Production Support experience
Bank Of America Experience

Team Manager Resume Examples & Samples

One to two years supervisory or management experience required (preferably in a call center environment)
Experience in banking or credit an asset
Excellent communication skills in both official languages required (English/French)
Proven ability to coach and motivate individuals with varying levels of experience
Demonstrated analytical, planning and problem solving skills
Ability to navigate in a Windows environment required (e.g. MS Word, Excel, Access, Power Point)
Two year community college or university degree preferred

Team Manager Resume Examples & Samples

Knowledge of the ID administration interface of the computing platforms in the portfolio
Knowledge of the business departments supported, their processes and requirements and regulations
Leadership qualities, team working and people management skills
Ability to cooperate, liaise, communicate, discuss and negotiate as well compromise in concordance with the security standards and internal regulations
Precision and attention to details
Proficiency in English

Team Manager Resume Examples & Samples

Monthly 121s using UKPB balanced scorecard approach
Focus on prospect management with bankers in line with framework
Active pipeline management to support bankers in winning new business and removing barriers
Deliver an enjoyable environment for bankers to engage positively and constructively with clients
Drive through pro-activity of advice for all clients, with an initial focus on RDR Advisory Investment Service which requires 3 monthly reviews, and 6 monthly client engagement at a minimum
Leverage all members of the advice team including bankers, wealth advisors, investment advisors, portfolio managers, advisory dealing teams, mortgage specialists and GR&I teams as appropriate
Driving client service across the team with a focus on
On boarding experience, rapid complaints resolution
Client coverage – right client, right banker
Effective fact finding of clients – ensuring that bankers build a deep knowledge and achieve an emotional connection with clients in respect to their financial objective
Monthly 121s using UKPB balanced scorecard
Monthly observed client meetings – with outputs recorded on worksmart
Minimum quarterly book reviews
This will be more frequent for new bankers, when weekly reviews would be more appropriate and all client meetings must be supervised

Team Manager Resume Examples & Samples

Demonstrate strong leadership skills
Knowledge of auto dialer and ACD technology preferred
Skip tracing experience preferred
Demonstrated excellent analytical, planning and problem solving skills
Ability to navigate in a Windows environment required (e.g. MS Word, Excel, and Access)
Ability to manage multiple projects and priorities
Thorough knowledge of relevant federal regulations
University degree preferred
Three to five years' collections experience preferred
One to two years supervisory experience preferred
Bilingualism (English/French) an asset

Team Manager Resume Examples & Samples

Actively lead and participate in performance management process, including coaching and career development, utilizing all available tools
Contribute to the growth of a flexible workforce by championing employee skill breadth and depth development through ongoing coaching, training and PDP discussions
Lead and follow up on action plans to improve the employee experience
Create and foster a diverse and inclusive workplace
Promote and contribute to a positive and respectful work environment
Consistently demonstrate the TD Management Practices
Ensure employees understand, own and live the TD Framework principles every day
Promote and support reward and recognition programs by recognizing employees/ peers and submitting award nominations throughout the year
Promote and motivate employees to participate in reward and recognition programs throughout the year
Positively lead change within the business
Actively participate in community related activities and encourage the same of the team
Meet Professional Operations Management (POM) Certification requirements
Forecast volumes, plan resource activities, monitor and control daily productivity, maintain work quality and timeliness, review performance outcomes against plan and create action plans
Foster positive partner relationships
Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution by utilizing the established problem resolution process
Create and/or recognize exceptional customer service through established programs
Contribute to the achievement of the team, business and Customer Experience goals by coaching, modeling and championing the consistent use of CEI attributes and behaviors
Lead the optimization of workforce utilization by actively using Operations Management Principles
Coach and lead the team to achieve set business objectives and Key Performance Indicators (KPI) targets
Identify, suggest and lead process improvement opportunities
Foster a culture that encourages employees to identify and suggest process improvements
Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
Follow and ensure employees are knowledgeable of and comply with Bank Codes of Conduct and Privacy Code
Follow and ensure employees understand and apply bank/business operating policies and procedures
Ensure necessary due diligence is taken to support the accuracy of all customer transactions and all compliance requirements
Identify and manage areas of risk and escalate as necessary

Team Manager Resume Examples & Samples

Leading a small developing team utilizing outstanding people management skills. The successful candidate is expected to be familiar with the TD Wealth business and products or have worked for a number of years supporting all Wealth business line before undertaking this position
Strong working knowledge of MPower/MVest, Vantage CMS, FMC Sylvan and ISM is an asset
Knowledge of investment markets, benchmarks, drivers of performance and GIPS standards. Demonstrated ability to apply this knowledge to the analysis of investment rates-of-return
Superior time management and organizational skills to manage multiple deadlines and priorities within a highly demanding environment. Be self-motivated, customer and deadline-oriented. Be able to work well under pressure both independently and within a team
Strong verbal, written communication and presentation skills. Fluency in delivering complex qualitative and quantitative information with clarity and precision to internal partners

Team Manager Resume Examples & Samples

Bachelor’s degree in related field and/or 3 - 5 plus years Collections/business experience
Strong oral and written communication skills. Ability to communicate effectively with Sr. leadership, internally and external
Detail oriented, organized, collaborative and a critical thinker
Ability to multi-task and work independently with minimal supervision. Embraces collaborative and multi-cultural workplace
Microsoft Office skills
Demonstrates sense of urgency and ability to react quickly to issues
Operations experience required
Supplier management experience /recovery experience preferred
Knowledge of Barclays processes and Artiva system preferred

Team Manager Resume Examples & Samples

Responsible for ongoing monitoring and control of day to day service quality workflow and related fulfillment/servicing activities
Uses effective communication skills to ensure employees are well informed relative to goals, objectives and achievements
Looks for business synergies internally and externally to create strategic partnerships
Ensures adherence of Operations Risk, Compliance, Privacy, Safety and Soundness,and AML policies, processes and procedures as per Folio guidelines to mitigate operational/credit risk
Ensures that proper measures are inplace and employees are held accountable for Doing it Right the Frist Time (measured by team escalations, defect reporting, team sundry losses)
Follows established Coaching Routines and related activities to drive personal performance
Effecitvely provides leadership to the business (measured by % of team members with development plans, employee oppinion scores in the categories of employee engagement and immediate manager scores)
Demonstrated strength in operational people management, with a focus on growing and building talent
Depth of knowledge of Commercial Banking
Proven client service orientation
Solid understanding and interest in both operational and technical disciplines
LI-IB1

Team Manager Resume Examples & Samples

Our people in the Contact Centres are the first point of contact for HSBC customers, with high volumes of calls each day, inbound and outbound. In order to deliver superior service levels to our customers, we need to be able to build effective rapport at the first point of contact to ensure we continue to be trusted with their financial needs
The Team Manager role is integral to monitoring this first point of contact, ensuring all contact remains within mandatory constraints and legislation as appropriate, identifying the development needs of our executives to enable them to continue to deliver a superior service and value added sales
The role holder will set, agree and manage individual performance targets and objectives for executives ensuring timely completion and support of Performance Improvement Plans (PIPs), managing individual employee relations issues in line with company and local policy
University graduation in BA or BSc
Two to five years experience
Degree desired but not necessary dependent upon prevailing market conditions
Two plus years experience in managing a team through coaching, mentoring, developing and motivating others
Must be proficient in the language(s) required by the process
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Wants to do a good job,
Is concerned about getting it right for the customer and checks everything is in order
Proficiency with personal computers and basic software packages and specialised applications
Can use their own initiative with the ability to focus on the important details to deliver a high-quality professional service
Excellent writing skills as the majority of customer correspondence will be written

Team Manager Resume Examples & Samples

Creating a Differentiated Client Experience
Transformation is a way of life
We are a People Business
Promotes an environment of open, two-way communication, fostering group identify and teamwork through leadership and personal examples
Acts as referral point for Help Desk Agents and Service Partners and represents Payments and Trade at meetings and presentations
Provide day to day leadership and management to a diverse work team emphasizing coaching, continuous self development and teamwork with a strong focus on Customer Service and Call Monitoring
Liaises with Account Managers, branch personnel and correspondent banks in the handling and resolution of inquiries
Shares best practices with Global Technology Operation -GTO staff and partners
Monitors/trends nature of call inquiries and provides recommendations to reduce volumes
Tracks service gaps/client impact errors identified through Help Desk involvement and escalates to appropriate departments
Tracks client complaints through Problem Resolution database
Identifies items handled by Help Desk where there is the opportunity to improve straight through processing and escalate to appropriate departments in effort to improve efficiency and reduce delays for time sensitive payments, for example, formatting issues
Champion identification of process improvement initiatives, implementing solutions while maximizing productivity and resources. Ensure all processes are documented and well communicated
Responsible for managing department costs
On an ongoing basis, assure fulfillment of Internal Audit, Folio and MICR requirements
To provide telephone support to our business clients world-wide for problem resolution relative to our Cash Management products. To deliver exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue and taking the appropriate action

Team Manager Resume Examples & Samples

Provide all necessary business cases, commercial justifications, projections or risk assessments to support business planning activities
Develop a network of partners inside ReedElsevier, and from the market in order to build the right set of capabilities and expertise to execute on BIS strategic priorities
Effective management of budget, release, and dependencies in a close collaboration with content and product planners
Liaise with the rest of BIS and Global Technology teams, to drive for best results overall Drive Operations
Project management and problem solving around operational issues
Liaise with the rest of BIS and Global Operations teams, to drive for best results overall
Ensure that all new joiners receive an effective and comprehensive induction plan
Pro-actively deal with and resolve staff issues as required
Liaise with and educate colleagues through transferring subject matter expertise
Minimum Bachelor degree level
Fluent in English (written and spoken) language (other language such as Dutch, French, German is a plus)
Proven ability to lead cross regional teams in a Global/Matrix organization, working across cultures and manage/ collaborate with remote teams
Proven success in managing budgets
Experience in mentoring, coaching, building high performing teams and/or performance management to achieve goals and objectives in a competitive environment
Good (functional)l understanding of content related technologies (data-analytics, data and system integration, understanding of API?s, XML and work flow tools etc)
Collaborates and Partners to meet Customer Needs
Challenges the Status Quo through innovation and creativity
Drives to Deliver
Actively Coaches
Communicates Openly & Candidly
Proactively contributes thought leadership and expertise to help develop the business, define future ways of working and better meet Customer Needs
Energizes employees
Leads with Integrity

Team Manager Resume Examples & Samples

Day to day management of the Customer Contact Centre
Develop and foster a strong customer focus across the team
Management of volumes, rosters, systems and workflow to ensure the overall service offering is achieved, including strategies to minimise call abandonment
Lead, engage and develop the team to manage daily and future volumes to meet quality and productivity outcomes, whilst ensuring exceptional customer/planner/adviser service levels
Work closely with the other call centre managers to load share where applicable
Develop and champion AMP Contact Centre improvement initiatives
Previous leadership experience in Contact Centre environment and
Proven experience in the delivery of coaching and development programs across a broad spectrum of skill levels
Strong evidence of being 'process driven' and having high attention to detail
Strong understanding and experience with call centre technology

Team Manager Resume Examples & Samples

Work with other teams across the wider business to resolve issues and ensure that agreed service levels are maintained
Maintain a high standard of customer service ethos and focus within the team at all times
Ensure full time team members have clear objectives which are set & reviewed on a monthly basis
Deliver all goals on-time, to specification and within budget
Schedule all tasks via a project plan which is visible and adhered to throughout delivery
Deliver all processes to the highest standard, reviewing throughout and improving where possible for maximum success and efficiency
Effectively communicate all business objectives to all team members and clarify any uncertainties with line management
Allocate ownership of all tasks, ensuring owners clearly documented the requirements of each process, inputs, outputs, schedules and SLAs
Ensure all members of the team demonstrate a full understanding of the quality management system
Ensure the team members are trained/briefed on new systems to ensure that all staff are aware of the requirements of each process, inputs, outputs, schedules and SLA's
Define management information for each task and ensure management information delivery on time against expected timescales
Ensure high quality of verbal and written communication is delivered at all times
Carry out other duties as directed by management. This may include working from other local facilities

Team Manager Resume Examples & Samples

Booking and external reconciliation for all EMEA equity market side executions (Exchange & Broker)
Position reconciliation for Equity Desks across all products (Traders Risk vs Books and Records)
Control team supervision for the internal reconciliation team (MS captive) and external reconciliation team (at vendor E-clerx), both based in Mumbai
Central point of contact for Equity related queries across Morgan Stanley including NPAs, regulatory / industry changes and new business enablement
Co-ordinating Market Infrastructure Projects for IED
Market participation in Industry working groups / committees (eg AFME etc)
London based relationship management ownership for Equity Operations with IED and London based counterparts
Managing market risk

Team Manager Resume Examples & Samples

5+ years’ experience in Customer Service environment including supervisory experience. At least 2 years previous experience in banking & credit cards industry is an advantage
Fluent in spoken English and Mandarin
Good command of written English
Strong interpersonal and communication skills, able to deal with people at all levels
Strong leadership skills and able to motivate staff to deliver client excellence services
Independent, hardworking, self-motivated and good team player
Capable to work under high stress

Team Manager Resume Examples & Samples

Provide regular coaching & leadership to team members & supervise the day-to-day functions of the group
Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
Implement / Impart Training and Learning for the employees through direct development and by leveraging other training/development opportunities available
Ensure adherence to schedule by team members
Proven ability to train, coach and motivate employees
Ability to manage multiple priorities and meet deadlines

Team Manager Resume Examples & Samples

Supports a team of seven indviduals
Controlling daily workflow
Building relationships with Operation teams, Financial Controllers and Front Office Risk Managers
Managing tactical agenda to enhance control framework
Help to identify, drive and implement process improvements
Weekly and monthly reporting of Key Risk Indicators in relation to the team activities
Ad-hoc reporting as and when required
Excellent communication / relationship building skills
Ability to work alone and use initiative
Able to demonstrate collaboration skills
Ability to initiate and drive projects to manage risk
Ability to think laterally, and recognise opportunities for system/process improvement
Familiarity with the Life of Trade concept
Knowledge on Corporation Actions
Derivative product awareness
Good communication/relationship building skills and strong organisational ability

Team Manager Resume Examples & Samples

Bachelor degree in Finance, Business Administration or related discipline is preferred, an advanced degree is a plus
At least three to five years of experience in a systems quality environment, or equivalent combination of education and work experience
Needs experience in performance management and contact center management
Strong judgment, leadership, and analytical skills
Very strong planning and project organization, process definition and re-engineering, negotiation, decision making, conflict resolution, problem solving and influencing skills
Ability to interface with all levels of management including the strong ability to interact effectively with internal and external senior management

Team Manager Resume Examples & Samples

Staff Management - responsibility for the accuracy and timeliness of the team's output ensuring the team is adequately developed by setting objectives, agreeing personal development plans, conducting regular 1-1's and providing feedback and acts as a role model for staff
Client Management - responsibility for the provision of a proactive Financial Reporting service to clients, understanding the service requirements of all clients. The individual will always seek to partner with clients and develop workable solutions that are in line with company policy
Service Delivery - primary responsibility for ensuring that Financial Reporting deliverables are consistently delivered in an accurate and timely manner. Responsible for high standard of service delivery to clients within agreed timeframes. Maintain excellent client relationships
Control Environment - Ensure adherence to internal and external policy and regulation. Ensure all errors, breaches or client incidents are reported in line with current procedures
New Business and Strategic Planning - Support the identification and cultivation of expanded business potential with existing clients through regular client interaction and assist the Relationship Management organisation in responding to new business opportunities
IT systems/Strategy - Participate and assist in new system development and installation

Team Manager Resume Examples & Samples

Working as a Manager to contribute in various streams of package / Guidewire implementation projects
Planning and monitoring of the project deliverables from the team
Collaborating with team members, mentor the project team to plan, develop and implement project activities to achieve project and client goals
Management of relationship with the client, key stakeholders, subject matter experts
Managing the performance management for the direct reportees, as per the organization policies
Participating in the organization-wide people initiatives

Team Manager Resume Examples & Samples

Manage a team of underwriters responsible for Commercial and/or Consumer credit decisions (new applications and credit line increases) $25K and greater outside of system recommendation utilizing personal credit bureaus, business bureaus, business financial statements and tax returns
Provide managerial support required to roll out new Credit Solutions initiatives
Responsible for resolving escalation issues and providing credit decision clarification directly to Commercial and/or Consumer clients and customers
Serve as Manager on Duty and respond to daily Credit Solutions floor issues and sign offs
Perform regular process reviews to ensure compliance to established procedures
Address call outs and work closely with local and India TCS resources. Manage Kronos and sign off for your team. Document CAP as appropriate
Monitor CMS results for all clients (Service levels, AHT, ASA, and abandon rate) daily and take appropriate actions when results fall below acceptable standards
Ensure all Commercial and Consumer Underwriting procedures are followed
Communicate and engage effectively across business and functions
Ensure accurate tracking and monitoring of Consumer or Commercial portfolio and deal performance
Demonstrated ability to manage multiple tasks/projects as assigned
1+ Years Frontline Manager or 2+ Years supervisory experience or 5+ Years of Consumer or Commercial Underwriting Experience in an Underwriting environment
Strong Decision Making, Financial Statement Analysis and Business Tax Returns reviews
Good working knowledge of Windows- based PC applications
Provide FLM coverage for Credit Solutions during non-holiday/ non-promotional periods and more, as needed, during holiday/Promotional periods
Must work a rotating weekend providing FLM coverage for Credit Solutions during non-holiday/ non-promotional weekends
Additional, weekends maybe required in a given month due to client holiday/promotional events. Underwrite commercial cardholders. Act as point of contact for escalated issues for the Client and Customer. Provide prompt response to email as well as phone call requests for Credit line increases and other issues
Take part in review of daily and monthly Credit Solutions reviews, providing coaching and direct feedback to Sr. Underwriters
Identify areas for improvement, and take part in initiatives to improve efficiencies and training to support the Credit Solutions Team. Ensure accurate tracking and monitoring of portfolio and deal performance. Applicant must have the ability to interact and report data to senior levels of management
Strong influencing and Coaching skills. * Bank Lending Experience. * Edison, Genasys, Decision Center/FDR and/or GECOM experience. *Other Synchrony Financial Products and or Systems experience. *Demonstrated leadership skills with internal and external customers. * Clear, concise, and effective verbal and written communication skills. * Proven decision-making and problem solving skills. * Proven experience in Major Client Sales/Holiday Promo credit & underwriting.Including: decision making, credit line assignment & investigation techniques. *Knowledge of Commercial and/or Consumer credit scoring system and Consumer and/or Commercial bureaus. * Demonstrated ability to develop & maintain client relationships. * Clear understanding of Risk. * Proven ability to successfully interact with all levels of an organization. * Ability to motivate with little supervision. * Call Center Environment. * 3 Years Bachelor’s Degree

Team Manager Resume Examples & Samples

Maintain and improve individual performance levels of team to ensure targets are met
Work with other Team Managers to ensure that our Service Levels are being met and we have effective coverage of rostered hours and skills
Review and recommend changes to prepared rosters and holiday allocations by consulting other Team Managers and liaise with Scheduling department
Prioritisation of activities within the team
Maintain good performance on attendance, timekeeping and performance of the team
Fluent English and German
Previous people management skills
Ability to run reports from various systems
Strong communication skills both verbal and written in English and German with a proven ability in communicating at all levels of the organisation
Quick learner, adaptable and ability to multi-task on a daily basis
Exceptional organisational skills

Team Manager Resume Examples & Samples

Strong People Management experience with ability to develop and motivate employees
Knowledge of RESL products including mortgages and HELOC and end to end process
Product group experience (preferably RESL) is an asset
Appraisal industry experience an asset
Knowledge of credit policy; credit underwriting experience is an asset
Experience in operations and process improvement and relationship building capabilities
Demonstrated strategic thinking and strong analytical and communication skills, both written and verbal
Demonstrated flexibility by adapting to change within business area and unit
Ability to multitask and demonstrate effective negotiation, influencing and problem-solving skills

Team Manager Resume Examples & Samples

Lead and participate in regulatory projects of various sizes and scopes. Examples include regulatory inquiries and audits, small and large scale rule change initiatives (e.g., Tick Size Pilot, CAT, G-14 Rule change), root cause analysis of control framework exceptions, trade flow reporting documentation, reporting enhancements (e.g., OATS & Blue Sheets reporting process reengineering), etc
Manage an team of strong business analysts and consultants
Participate and/or Lead various regulatory change management working groups and Committees
Research, formulate, propose and implement strategic regulatory solutions
Provide Capital Markets Operations subject matter expertise
Partner with key stakeholders and deliver value added solutions
Perform analysis of data, processes and systems
Provide Operations teams with End User Computing (EUC) tools to enhance efficiency and improve controls
Research, identify and document requirements
Utilize Lean Six Sigma, Agile, Scrum and other change management methodologies
Work efficiently with a view to high-quality work product and quick-to-market solutions
Liaise with Operations management and staff to understand their roles and challenges
Liaise with IT management and staff to interpret / clarify requirements
Support system testing and creation of user documentation
Build strong, long-term relationships throughout the RBC organization
Constantly seek to improve own capacity, skills and expertise

Team Manager Resume Examples & Samples

The ideal candidate for this position must have a post-secondary diploma
At least 2 to 5+ years’ experience in a management position within the Telecom industry or relevant experience
Ability to execute new concepts or ideas quickly
General understanding of Transport technology
Proven Leadership Skills
Ability to take decision quickly
Customer Service Centric
Able to work independently with a minimum of supervision
Strong administrative skills related to scheduling & work organization

Team Manager Resume Examples & Samples

Comply with the policies of the bank and NACCMS
Always provide high quality service when dealing with clients to demonstrate TDCT’s commitment to putting our clients first
Protect the bank’s interests and minimize risk by complying with TDCT procedures, standards and controls
Contribute to the bank’s success by being familiar with banking industry issues and actively participating in the development of its employees
Change Management
Business Intelligence
Strategic Intelligence
Organized, detail oriented and ability to multi task effectively
Organizational Intelligence
Impact and Influencing
Relationship Management
Effective Communication and Interpersonal Skills

Team Manager Resume Examples & Samples

Playing a leading role, within the Service Management Team of Group Services, in the implementation and optimization of the offered services
Continuous Improvementrelated to collaboration between DEVOPS Teams, Value Chains and Feature Management (eg. during incident/problem management , change management, etc.)
Create an environment that fosters collaborative mindset and ownership
Help the team members develop their skills & communication
Remove the obstacles and impediments (= accelerate delivery)
Promote the Agile way of working (= walking the talk)
You coach the Service Management Team and stimulate a culture of learning by doing (incremental)
You resolve cross team-impediments
Respecting the Agile principles, you contribute in the Agile rituals as a coach
You contribute in the local execution of Sourcing & Vendor Management when contracts are managed centrally
You take the lead in Sourcing & Vendor Management when you have been assigned as central contract operator
You ensure that the roles (ex: Problem Manager, Incident Manager, Incident Controller, Change Manager, Change Coordinator, Service Level Manager & Configuration Data) in your team manage the different ITIL activities in an Agile Approach
Strategy
Architecture
Software Development
Sourcing & Vendor Management
Agile Methodology

Team Manager Resume Examples & Samples

Lead staff of 20-25 associates
Direct all activities in the department
Consistently reach aggressive business-defined performance indicators with urgency and commitment
Focus on service quality and customer satisfaction
Motivate employee performance and continuously develop talent though encouragement, feedback and coaching
Serve as a role model in a culture of accountability, integrity and respect
Support our community through bank sponsored volunteer activities
Promote an environment of open communication
Participate in recruitment for the department and ensure retention of quality employees
Lead various project teams and critically evaluate current processes for improvement
Responsible for achieving and monitoring aggressive team performance targets: productivity, quality and customer
Call center or production management
Bachelor's degree or equivalent experience, advanced degree preferred
Familiarity and understanding of financial industry preferred
8-10 years of which 4-6 years in Operational process management
Leading and managing large teams for 2-4 years. Track record of building teams, managing employee motivation
Competence in Risk & Control, detailed knowledge of Citi policies and procedures, ability to identify and mitigate
Takes immediate and independent action to resolve issues or problems when they arise
Exceptional performance management abilities
Ability to collaborate, build relationships and work across the organization in a multisite matrix operations environment
Demonstrated success driving organizational change with a track record of process improvement
Ability to plan for projects and initiatives by identifying risks and assumptions
Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines including capacity
Experience in complex financial analysis and ability to infer relevant business applications

Team Manager Resume Examples & Samples

Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process
Take escalated calls and return the calls when a message is taken. Perform regular Quality checks for the Team
Monitor performance for all Advisors on a monthly basis . Convey feedback received from Quality to all Advisors
Weekly Update on performance levels to the .Address administrative issues arising out of day-to-day working
Keep the OM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients
Ensure each advisor is informed on product updates for the process
Measure performance of the team for e.g. performance appraisals, confirmations and ongoing feedback and training
Keep track of PIP letters to be issued. Keep track of leaves availed by Advisors & update them with HR / leave policy
Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
Set targets for the team. Ensure target achievement adhering to Service Level Agreements
Conduct regular briefings for the team to discuss performance, Organizational policies and process updates
Ensure strict adherence to compliance. Conduct Quality Audits for the Team on a regular basis
Provide efficient leadership to the team, Manage attrition rate within target levels, Ensure high levels of motivation among the team
Prepare development plans for every team member with a suitable plan of action. Counsel team members, whenever required
Plan and impart necessary process- related training to the Advisors, where necessary. Ensure that Clients are aware of any issue and concerns
Prepare reports (adhoc/BAU) periodically to be sent to the client , Identify process gaps and collaborate with the Client to formulate solutions
Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team
To be a single point of contact for addressing grievances, Respond and resolve issues arising out of work or from within the team across departments that may have a bearing on team effectiveness
Need-based escalation of decisions and ensure proper follow-up of the same
Risk and Control Objective - Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
To apply for this role, upload a copy of your updated resume
Graduate or in any discipline

Team Manager Resume Examples & Samples

Demonstrate proactive leadership by ensuring your employees provide legendary customer service
Provide day to day direction ensuring efficient and effective delivery of services and solution in accordance with established SLA's, compliance and regulatory guidelines
Lead and coach a team to improve strategies for providing a good customer experience, and enhance procedures
Lead and implement the staff development process to enhance their personal and professional skills through courses available internally or externally, as required. Improve the employee experience
Create and promote a cohesive team and foster a positive work environment
Meet quality and compliance standards and take measures to achieve bank team targets
Coach and lead the team to achieve set business objectives and Key Performance Indicators (KPI's)
Lead and model Operation Management Principles activities and culture within the unit in order to forecast volumes, plan resource activities and monitor and control daily productivity
Comply with the policies of the bank and various government agencies
Always provide high quality service when dealing with clients to demonstrate Wealth Shared Services commitment to putting our clients first
Protect the bank’s interests and minimize risk by complying with procedures, standards and controls
Contribute to the bank’s success by being familiar with regulatory changes and implementing the changes required into procedures
Consistently demonstrate the key attributes of the TD Leadership Profile
Promote and support reward and recognition programs

Team Manager Resume Examples & Samples

Ensure transactions are processed in an accurate and timely manner, serve as a source of reference and provide periodic report preparation (including statistics) as required
Be responsible for analyzing department procedures with the intention of improving efficiencies through reducing errors, verifying and authorizing transaction requests prepared by Processing Officers and performing other sundry duties as required
Ensure timely completion of mid and year end formal performance reviews, participate in performance review meeting and provide guidance to employees in setting annual goals and objectives
Be responsible for leading and motivating your team to achieve set objectives in the area of Key performance indicators, compliance and productivity, using strong communication, active listening and problem-solving skills
Facilitate department meetings and team building activities to encourage engagement and maintain morale in the department
Be required to build a functional relationship with various departments within MF Operations including Investigations, Settlement and Reconciliation
Manage relationships and expectations from various business partners and vendors

Team Manager Resume Examples & Samples

Issuance, advice and amendments of documentary credits
Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels
Responsible for the speed, accuracy, timeliness of production
Adhere to quality control discipline, procedures and checks at all times
Ensure understanding of controls & checks & processes in the business
Be fully aware of and adhere to security regulations of systems, procedures, and function separation
Thorough solution of queries & identify improvements to processes
Provide advice, guidance & training to new processing staff
Ensure adherence to SLA's, processes & controls

Team Manager Resume Examples & Samples

Managing and completing remote due diligence exercises for Deutsche Bank’s Agent / Nostro Bank network globally which seeks to identify, assess and mitigate market, custodian and operational risk. This includes issuance, review of responses, assessing, capturing risks and creating summaries
Monitoring identified risks and updating the tracker on a regular basis
Reviewing existing Service Level Agreements (SLAs) with Operations and Agent / Nostro Banks
Implementing new SLAs when required
Completing the weekly review of credit risk ratings and liaising with the relevant Credit Risk Management (CRM) officers when there is a change
Obtaining approvals from CRM as part of annual due diligence reviews
Assisting with the renewal of Proof of Attorney’s (POA’s) and other legal documents
Tracking all legal documents
Monitoring the email inbox
Editing and preparing news and holidays for distribution within Deutsche Bank
Monitoring the inbox and addressing operational queries raised by Deutsche Bank Operations and Agent Banks, responding in a timely and appropriate manner
Handing over pertinent items to relevant geographical regions at the appropriate time
Escalating items to Management as necessary
Assessing and preparing responses for review of inbound Request for Information’s (RFIs) and Client Due Diligence Questionnaire’s (DDQ’s)
Assisting with the creation of several different monthly reports by providing data at an allotted point in time and assisting with the compilation of the end reports
Distributing reports to internal Clients
Supplying requested data to Auditors and Regulators and responding to queries in a timely manner
Tracking open audit points
Participating in Quality Assurance testing to ensure it is conducted on an on-going basis
Following up on and closing out any items identified
Ensuring all market and agent information is maintained and updated across the appropriate databases and regulatory sites
Updating / re-certifying operational procedures

Team Manager Resume Examples & Samples

Address department Health & Safety concerns
Enforce department compliance with government, industry, and corporate standards
Promote improved department safety metrics and provide resources for activities
Enforce safety process adherence for launch-related Pro-Tag and Arc Flash updates, Construction Service Safety audits/compliance checks, and inter-department Pre-Task Analyses
Lead data driven maintenance processes to improve quality metrics (e.g., higher FTT, less scrap, less contamination, and etc.)
Drive root cause analysis and implement permanent corrective actions through the Global 4D or 8D process
Monitor production runs to insure they stay on schedule, and correct any maintenance-related problems that arise
Provide the resources and activities required to ensure problem free start-ups
Facilitate start-up and shift-to-shift meetings
Facilitate skilled trades understanding of constraint analysis and provide resources for activities to eliminate bottlenecks
Champion constraint analysis and coordinate activities to eliminate the bottlenecks
Lead project writing and the process of collecting and evaluating data in sound business cases
Manage budgets
Set, prioritize and provide resources to control and improve Maintenance Cost Per Unit (MCPU)
Optimize maintenance activities to improve throughput and meet or beat budgets and production schedules
Implement material control (spare part inventory), repair and rebuild programs, and reliability and maintainability reviews
Disseminate policy deployment, drive SQDCPME, and communicate departmental maintenance goals
Coach, counsel and teach subordinates to enhance the One Team goal
Lead and participate in production scheduling, staffing, procurement and maintenance of equipment, quality control, inventory control, and the coordination of production activities with those of other departments
Promote and support work groups; integrate skilled trades per contractual agreements
Create a team environment that is founded on accountability, teamwork, empowerment, and continuous improvement
Set and support Time & Data Management events related to the Maintenance Operating System and enforce attendance
Coordinate resources and activities to support ME organization launches within your area of responsibility to meet production schedules, budgetary limitations, and time constraints
Evaluate and deliver FTPM measurables
Maximize equipment effectiveness through a detailed, standardized, and prioritized preventive and predictive maintenance plan designed to improve productivity
Review and approve preventive maintenance activities and assess the effectiveness of those activities
Devise maintenance plans, strategies, and priorities to support the total department business plan; manage daily maintenance around production optimizing opportunities
Provide resources and support to maintenance activities and organize planning activities
Confirm and require adherence to Maintenance Operating System processes
Review status and progress of goals and objectives and require accountability
Ensure department compliance with government, industry, and corporate standard

Team Manager Resume Examples & Samples

Able to manage, inspire and motivate a team
Flexible attitude and willingness to collaborate with other teams
Ability to understand complex systems and solve problems arising
Must have customer service focus and be responsive to both internal and external customers
Demonstrate ability to communicate effectively in both verbal and written forms
Demonstrate use of initiative and independent judgment
Demonstrate ability to build relationships

Team Manager Resume Examples & Samples

Minimum 5 years retail experience
Experience in managing teams preferred
Foreign Languages a plus, computer literacy
Good understanding of Asian culture and clientele
Chinese (Mandarin), Professional working proficiency
English, Native or bilingual proficiency

Team Manager Resume Examples & Samples

Confirm standards are in place
Plan and Manager changes to the system
Ensure completion of administrative responsibilities
Interfaces with plant hourly, salaried personnel and plant management
5+ years of production experience
6+ years’ experience in MPS
6-sigma designation
Union negotiations experience
Works well under pressure and to be able to work under crisis management when necessary

Team Manager Resume Examples & Samples

Provide MP&L functional knowledge, including new model launch planning, change control, bill of material, parts follow-up, shop floor scheduling, inventory planning, cycle checking, distribution, logistics, material handling, packaging, and industrial material to support the plant manufacturing processes with production and nonproduction materials
Provides high-level management of MP&L floor operations and Production Control (office support) department
Coach and counsel lean manufacturing behaviors and instill discipline in MP&L processes
Meet material handling guidelines and regulations
Review and evaluate future plans for expansion and/or modification of the plant’s MP&L equipment, resources, and/or future facilities to determine the effect on MP&L operations
Ensure proper salaried headcount and manpower is in place to support the business needs
Develop department objectives, Master Schedule, Implementation Roadmaps
Participate on plant's senior leadership Operating Committee
Participate with Supply Chain Management, scheduling, customers, and plant when there are production critical supply issues
Assure Safety, Quality, Delivery, Cost, People, Maintenance, Environment objectives and operating systems implementation
Prioritize key issues and allocate resources accordingly
Assure Personal Protective Equipment (PPE), vehicle safety, ergonomics, housekeeping, etc. practices are being planned and adhered to
Represent MP&L employees in local personnel development committee and ensure there is a developmental plan for MP&L employees, proper compensation planning, and performance reviews completed
Coach and counsel salaried employees as required
Develop action plans to improve morale within the department
Reports to the Plant Manager
Supervises two management-level direct reports

Team Manager Resume Examples & Samples

People Leadership: Lead and motivate an administration team
Stakeholder/Vendor Management: Build and develop solid working relationships with key stakeholders across Operations and other parts of AMP
Change Management and Process Improvement: Implementation of strategic initiatives in a timely and efficient manner through effective management of change within team
Risk Management: Support the embedding of sound risk management practices and manage key risks through the assurance and monitoring of key risk control processes
Ability to coach, motivate and influence team members in a fast paced environment and/or through period of change
Proven ability to multi-task and prioritise tasks – in particular the ability to support and prioritise tasks from more than one team member/stakeholder
2+ years previous experience in leading people across banking and financial services and driving a collaborative, high performance culture
5+ years' experience within an operations function or in the financial service industry
Tertiary qualifications or preparedness to undergo studies in business, insurance and/or finance is highly desirable
A current DLA holder or Mortgage credit assessment experience is preferred

Team Manager Resume Examples & Samples

Lead, coach and model exceptional service delivery at every interaction
Oversee the day to day activities of the team, leading and coaching the team on strategies to improve the overall service delivery experience
Provide regular feedback to representatives through quality coaching sessions
Contribute to FPS&S objectives for timely and accurate error free Operational Excellence
Ensure necessary due diligence is taken to support the accuracy of all client transactions
Resolve escalated issues, ensuring the interests of the firm, shareholder and client are considered
Ensure all work meets with audit and regulatory guidelines
Create and foster a cohesive team and promote a positive work environment
Lead and apply the performance management process, supporting employees in their personal and performance development
Investigate and implement service improvements
Build and maintain strong working relationships with the FPs and Senior Regional Managers
Professionally represent TDW FP in all interactions

Team Manager Resume Examples & Samples

6-8
Knowledge in Capital Markets
Microsoft Windows and Associated Applications
Knowledge of SWIFT
Team Work and Collaboration
Business Delivery
Leadership and Influence
In addition to managing daily BAU activities, the individual will be expected to analyze process flows, recommend quality enhancements, and streamline effectiveness as well as contribute to daily processing needs as necessary
The individual will also be responsible for maintaining and updating team wide procedures and ensuring consistency amongst the groups, developing and leading the team wide training for new or updated processes, and assisting with quality and control initiatives within the team
Create reports/presentations and present updates to senior management
Develop and maintain procedural consistency and team training plan
Interface with internal and external partners to troubleshoot issues
Monitor transaction flow and work load balance to maintain peak efficiency
Maintain an effective network of contacts to improve the efficiency of the settlements team
Respond promptly and accurately to front/middle office and client service requests/inquiriesEnsure adherence to all service level commitments and escalation policies
Provide approval/verification function for transactions completed by team
Provide processing support to assist team with high volumes or resource shortages
Develop quality benchmarks for team
Manage and motivate the team to increase efficiency
Manage attrition within the team
Talent recognition and People Management
Ensure Employee mobility within the team
Spearhead various process improvement and DBOI wide initiatives – drive projects and efficiency initiatives
Conduct regular team meetings and the document the MOM
Assist in creating proper backups through adequate cross training, within the department
Conduct regular 1-2-1 with the team members

Team Manager Resume Examples & Samples

Manage a team of developers in agile development framework
Contribute on architecture design decisions, as well as development tools and best practices for the team
Perform analysis, design, programming and testing, based on SDLC methodology while adhering to bank technology standards
Technologically flexible with a strong desire and capability to learn new technologies and industries as required
Competent to analyze, resolve issues/tasks independently
May be responsible for completion of an entire life cycle of application development
Work closely with Project Manager and provide input on project timelines
Work closely with Business analyst to translate business requirements into technical solutions
Apply analytical skills for problem solving and resolution
Conduct and participate in code reviews
Coach and mentor other team members as appropriate
Participate in knowledge transfer with the team
Evaluate new technologies and contribute to project architecture design decisions
Keep up to date with latest industry standards

Team Manager Resume Examples & Samples

A solid understanding of Sales Practices, CEI and the Customer Experience Model is critical to coaching success
Prior experience with Retail, Small Business, Credit and Commercial Banking is beneficial
Flexibility and change leadership skills are required
A working knowledge of Small Business products and services would be an asset
Require 2-3 years people management experience
French skills considered an asset

Team Manager Resume Examples & Samples

Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations
Benefits experience preferred
MS Outlook experience required

Team Manager Resume Examples & Samples

Maintaining and communicating new and existing policies and procedures
Preparing and delivering annual performance reviews
Strong background in customer experience to deliver on LEI
Working knowledge of Visa products and Phone Channel/Branch services is a valuable asset
Effective change leadership experience
Ability to live transparency and positively impact the employee experience
Ability to deliver on business KPI's
Ability to use tact, diplomacy and discretion at all times when handling issues of a sensitive nature relating to customers and/or team
Demonstrated commitment to the Customer Experience Promise
Ability to analyze situations, make recommendations and bring matters to a satisfactory resolution
Must possess a high level of organizational skills
Ability to inspire, develop and fulfill career aspirations for yourself and your team
Strong background in sales and coaching to sales excellence
Ability to follow and follow through on action plans and commitments
Ability to make meaning of our Omni channel environment
Bilingual language skills (fluent French and English) an asset

Team Manager Resume Examples & Samples

Create designs based on industry best practices, engineering standards and security principles
Ensure security controls are implemented and operating effectively as part of solutions delivery
Articulate and defend security positions
Lifecycle management – code upgrades, vulnerability patching and EOL replacement programs
Engineer service request fulfillment processes
Create detailed implementation plans and runbooks for downstream execution teams
Collaborate with engineering and operations teams from service design through operations transition process for new services
Perform design validation and QA testing of new services to ensure successful production deployment
Manage the capacity and availability of the security infrastructure
Manage System of Record (SOR) for all network assets
Liaise with Information Security partners to enforce compliance with all bank standards
Review of all capacity metrics to ensure availability of all services
Subject matter expertise load balancer, DNS, SSL off loader
Functional understanding of F5’s API iControl and application integration
Knowledge of F5 iRules (F5’s TCL scripting language)
Must have expertise in application switching and traffic management, deep knowledge of application requirements (such as persistence), understand SSL offload and implementation of SSL certificate and Key, and web acceleration and TCP optimization
Use of F5 DOS and DDOS features and mitigation methods including use of network Packet filters and iRules is desirable
Functional knowledge of F5 advanced feature modules including Web Accelerator, Application Security Module, and Application Policy Module
Knowledgeable of F5 system logging event types and logging levels
In depth knowledge of SSL cryptographic protocol in securing communications over the Internet and the ability to leverage F5 BIG-IP Application Delivery Controllers in performing SSL offload (client decryption) and server encryption solutions
Understanding of SSL Certificate Private Key Infrastructure (PKI) in the SSL Certificate and KEY management and rollover process is beneficial
Expertise in planning, designing, and implementing enterprise-level network security technologies
Expert understanding of network protocols
Hands on security troubleshooting, network-based forensics, and proficient with packet analysis tools like Wireshark, Opnet, etc
Experience with root cause analysis, risk mitigation, security assessments, analysis of security threats, trends and architecture preferred
Programming/scripting experience (Perl, Python or Golang)
Knowledgeable on network management and monitoring tools (HP NNMi, Syslog, Splunk, Entuity, Tivoli ITM, HPNA, Cisco CMCS, Netscout)
Excellent written and verbal communication. Ability to present at an executive level
Experience managing large, globally dispersed teams of engineers
7-10+ years network engineering and/or technology management experience
B.S. degree in Information Technology or Computer Science or equivalent experience (Master’s degree preferred)
Proven ability to manage short and long term engagements with multiple project tracks and teams
Ability to interact with clients at all level, from the C-Level to IT individual contributor
Firm understanding of IT Service Management processes, ITIL Certification preferred

Team Manager Resume Examples & Samples

To effectively lead and performance manage a team of contact centre agents
Guide, manage, mentor and develop a Team Coach
Manage and maintain accurate records of absence, lateness, conduct and employee development in line with company policies and procedures working with the HR department
Coaching and development of contact centre agents to maximise performance in line with SLA’s and KPI’s
Provide quality evaluations and coaching support for contact centre agents
Identify training needs and work in partnership with the Training Department to ensure that team members have the skills to carry out their roles effectively
Utilisation, analysation and generation of statistical and operational reports and respond quickly to trends and issues identified through customer contact
Recommendations for process improvements and put solutions into practice to continually improve our service and enhance customer experience
Build and maintain a positive working culture which promotes the delivery of Service Excellence, ensuring the department provides the highest level of service at all times to ensure customer confidence
Positively embrace and promote the effective implementation of change within the contact centre
Support the Recruitment Team by taking an active part in the call centre recruitment process
Develop and maintain relationships with other departments to ensure accurate and up to date knowledge of current operational and customer issues
Work closely with the Resource Planning Team – ensuring that lines are serviced within designated hours and in accordance with the needs of the business and within the agreed service standards. Supporting Real Time with Duty Manager cover where applicable and ensuring necessary adherence from contact centre agents
Communication of information out to internal and external customers
Handle urgent or escalated customer enquiries and authorise compensation for dissatisfied customers
Proven experience of managing a team within a call centre environment and effectively managing a team through periods of change
Coaching experience within a target driven environment
Ability to plan and allocate resources to meet ever changing demands of the business
Previous experience of working to KPI’s and SLA’s in a target driven workplace
Understands the business environment and stays abreast of issues and events that have an impact of the business and the industry
Problem solving and analysis
Ability to maximise performance through Coaching and Development
Ability to continuously improve Service Excellence
Working on initiative
Strong communication, presentation and report writing skills
Ability to Maintains positive working relationships and promote a positive and friendly culture

Team Manager Resume Examples & Samples

1+ years’ experience in Microsoft Office (Word/Excel/Outlook)
2+ years’ experience in manufacturing
Final Area MPS experience
Understand automation basics/production/material handling robots/ paint application principles; paint characteristics/environmental factors that affect the paint process (Paint specific)
Leads Paint VRT for painting operations experience (Paint specific)
Final Area production experience
Paint Area production experience
Successful candidate should be able to demonstrate leadership in ONE FORD (leadership) behaviors combined with outstanding interpersonal, teambuilding, and communication skills

Team Manager Resume Examples & Samples

Ensure the highest level of service is provided to all Finanical Planners in bilingual regions of Quebec for all support levels and teams including Premier/SFP/Dynamic and the Wealth Support Desk
Is responsible for hiring and FPA onboarding in the Montreal office for all support levels and teams
Lead departmental campaigns and pilots to promote the long term vision of the FP business

Team Manager Resume Examples & Samples

Direct line management for a team of Sales Support Individuals, including both full time and part time employees
First line escalation for all issues within the team
Coaching and Development of team including conducting training sessions as required
Completing regular one to one reviews with all members of staff and addressing any performance or development areas that require focus including following a formal process
Working alongside established Senior Agents in prioritizing workloads
Completion of all end of year reviews and recommend salary and performance ratings
Manage and monitor all SLA's and ensure that they are worked appropriately
Recruitment of Staff

Team Manager Resume Examples & Samples

Minimum of three years of customer service, call center, or banking experience as a Supervisor/Team Manager
Ability to work in a structured environment and adhere to regulatory and compliance requirements
Ability to comprehend and adhere to Visa and MasterCard guidelines
Strong interpersonal skills; professional, courteous, friendly, and empathetic
Ability to use basic business mathematics calculations
Strong problem-solving skills, analytical skills, and detail-oriented
Ability to positively adjust to a rapidly changing environment
Strong computer navigation skills and typing skills including Word and Excel
Financial Background is preferred

Team Manager Resume Examples & Samples

To manage team to achieve organisational objectives
To manage the teams to achieve their personal objectives and targets
To develop the teams to maximise performance levels
To deliver key customer business objectives, KPI’s and SLA’s
To lead, manage and motivate the conference team to deliver outstanding customer service and to ensure adherence to company procedure, compliance and quality standards
Proactively manage and maintain service levels and to ensure that bookings, issues and projects are completed in a timely fashion while maintaining quality
Ensure company policies, procedures and processes are adhered to through effective monitoring
Communicate effectively with the team through team meetings and 1:1s
Deliver the company cascade briefings monthly, obtain feedback from staff and proactively deal with
Development of all team members to maximise performance through 1:1’s, objective setting, quality assessments, coaching and performance reviews
Ensure appropriate and relevant MI and KPI’s are provided to Management and key stakeholders
To drive commercial performance through all aspects of delivery
Investigate any issues, complaints, disputes or any other tasks as required
Operational experience, ideally of managing teams of +10

Team Manager Resume Examples & Samples

Strong Verbal and Written English
Very good keyboard/ typing skills – 30 w.p.m at a minimum
Ability to work accurately under pressure
Good Team Player
Strong Sense of Urgency

Team Manager Resume Examples & Samples

Contact Center Management experience with P&C customer is preferred
Minimum 3+ years of Call Center/Contact Center management experience
Managed 15+ employees in Contact Center functions
Exceptional ability to develop and manage results-oriented recruiting and training programs
Advance skills in building and retaining relationships with clients
Must have verifiable ability to improve call center performance
Understanding of call center technology such as dialers and IVRs, as well as workforce management analytics
Strong leadership skills required; ability to mentor and develop staff
High School diploma or equivalent required, BA preferred

Team Manager Resume Examples & Samples

A minimum of 2 years’ experience in customer service required, 3 years of experience in claims preferred
2 years of previous supervisory experience in a customer service or health care environment preferred
Extensive knowledge of insurance contracts, medical, hospital and dental procedures preferred

Team Manager Resume Examples & Samples

Prepare monthly reports related to the performance of the Inter-Company processes
Ensure that best practice standardized processes are operated consistently within the IC Team
Ensure timely completion of other tasks which may be assigned from time to time by his/ her Line Management
Act as a back-up to Process Manager in case of absences and/ or as deemed necessary
Work closely with other team members and local sites to ensure all month end deliverables are met in accordance with the global deliverables detailed in the Pall Finance Policy
Plan, implement and execute staff back up plans
Defines and coordinates specific roles and responsibilities for all team members, and possess an in-depth knowledge of all input, throughput and output drivers
Consistently achieve and sustain KPI’s for Inter-company
Ensures confidentiality, integrity and availability of information, records or processes associated with services provided
Maintains a thorough awareness and understanding of Pall’s business activities. Interacts and participates in client work groups, and where appropriate systems development projects, and other similar activities
Management of headcount including overtime and all other related costs whilst supporting management strategies aimed at achieving financial viability
Candidate must possess at least an Bachelor's Degree in Finance / Accounting or any professional qualification
Strong leadership skills, with previous experience working in a Team Leader / Management position
Possesses strong analytical, problem solving and inter-personal skills
Possesses excellent attention to detail, self-starter, quick learner, independent and team player with ability to drive initiatives and change
Proactive and self-motivated with a high level of commitment
Able to work effectively , independently in a team environment, high level of integrity, initiative and a sense of urgency
Operating knowledge of ERP systems (preferably SAP)

Team Manager Resume Examples & Samples

Manage and develop internal sales staff to ensure all budgets are met for Core cable, Internet, Home phone, and Rogers Smart Home Monitoring
Contribute to the establishment and ongoing development of a unique Inside Sales team culture, managing multiple streams of work, while driving a keen sense of team. You will need to be an innovator and collaborator, in order to drive the expected results
Motivate and provide strong leadership to sales staff through performance management techniques such as quality evaluations, individual sales plans and ongoing coaching, guidance and monitoring of Inside Sales Representatives productivity
Hiring and on-boarding of the inside sales reps
Constantly drive continuous improvement in programs, practices and procedures for all Inside Sales Representatives
Role-modeling best-in-class sales behavior at all times
Ensure adherence to disposition requirements of all team members
Ensure adherence on all sales training and certification requirements for all team members
Regularly assess month over month rewards and recognition program
Execute sales plans to ensure that sales and revenue numbers are obtained
Work closely with the CMA group to maximise sales opportunities through the New Construction and Marketing Alliance Programs, ccommunicate with other departments and other Rogers companies in relation to current projects and issues
Partner with the Senior Sales Manager to develop and execute ISR sales strategies
Determine program feasibility prior to execution to ensure alignment and support of company objectives
Proactively determine and recommend program, process, and training requirements to support increased sales results and multi product selling
Oversee sales execution of long-term strategies
Evolve Agent level Target Methodology to ensure achievement of monthly, quarterly, and annual sales budget targets
Engage key stakeholders and functional primes as required for successful project execution
Work collaboratively with Senior Sales Manager to address process gaps and barriers to sales performance
High-light Cross channel synergies for implementation into Inside Sales Team
Continually work with the reps and the Program Manager in driving real-time program changes: optimize programs, create program efficiencies, improve sales conversion, and drive superior customer satisfaction
Promote and represent Rogers' products and image in a positive manner and contribute to a sales team environment
Core Competencies: Customer Focus; Teamwork; Communication; Accountability; Innovation
Post-secondary school education
A demonstrated sales background, with a minimum of 5 years Cable/ Wireless or related industry experience required within an inbound and outbound call centre environment
Demonstrated ability to drive team performance within a customer-centric sales environment
Adaptability within a fast-paced, changing work environment
3-5 years Telecom Industry or Inside Sales Management experience is an asset
Available to work flexible work shifts
Demonstrated leadership abilities and team building skills
Proven track record to coach and motivate a team
Bilingual / Multilanguage abilities an asset
Strong Interpersonal and Communication Skills
Must have a valid driver’s license and vehicle available
Strong computer skills, with excellent knowledge and ability in Microsoft Office suite (Work, Excel &PowerPoint) and handheld devices

Team Manager Resume Examples & Samples

Work closely with Manager, Training and Development, to provide standardized, current training curriculum to new hires and incumbents
Prepare and conduct all CMC/FSC/ASC training regarding systems (i.e., Admin, CARMS, Informix, MasterMind, Telmar, Document Manager, etc.) soft skills (i.e., customer service skills), and center-wide policies and procedures
Utilize a professional and engaging approach in the presentation of training programs, ensuring interactive methods are employed
Incorporate training methods that support all learning styles in the delivery of training programs
Responsible for all training class preparation, facilitation and completion, including materials and classroom set-up/preparation, requesting log-ins and database access, and administrative functions pre-, during- and post-class
Maintain accuracy of training class information on the National Training Team Portal
Provide regular updates to Manager, Training and Development, and operational partners regarding progress and/or performance of new hires and incumbents during training
Partner with technical writer team and local SMEs to develop and update training materials to achieve performance improvement and external customer satisfaction
Conduct training initiatives/classes in a manner consistent with supporting the business in meeting its goals and objectives; i.e., ensure trainees are adequately prepared
Evaluate and provide feedback to all class participants before completion of training and progression into job role
Participate in training focus group meetings and on training project teams for the purpose of identifying areas of opportunity and trends to enhance training curriculum
Administration of payroll review and validation for trainees
Coordinate with departments to arrange identified resources in support of training curriculum
Handle employee relations issues in accordance with Human Resources guidance and direction
Ability to work flexible schedule in support of operational needs
Ability to travel (typically up to 10%), determined by business need
12 months of experience in an inbound/outbound call center environment preferred (FSC)
2-3 years of training facilitation experience in an inbound/outbound call center environment preferred
Presentation Skills; effective in a variety of formal presentation settings; one-one-one, small and large group facilitation
Decision Quality; makes good decisions based on wisdom, experience, and judgment
Functional/Technical Skills: has knowledge and skills of computer based software and can do the job with high level of accomplishment
Business Acumen; has knowledge in business practices, technology, and information affecting the business and organization
Customer Focus; is dedicated to meeting the expectations of both internal and external customers
Managerial Courage; faces up to people problems on any person or situation quickly and directly
Managing and Measuring Work; monitors process, progress, and results
Time Management; uses time effectively and efficiently
Good Listening skills; practices attentive and active listening
Must possess ability to work in a fast paced call center environment
Creativity; ability to come up with new and unique ideas to presenting in a classroom setting

Team Manager Resume Examples & Samples

Analyze historical data and utilize information to create departmental goals, strategies, and special projects (as needed) to effectively reduce past due balances
Lead, develop and motivate non-exempt associates
Conduct Monthly and Annual Performance Reviews
Manage external vendor relationships
Create, track and process incentives to motivate associates to achieve business goals
Oversee and/or conduct associate technical training and educate associates regarding CarMax Auto Finance philosophies
Resolve elevated customer issues/inquires and account disputes
Recruit, interview, make hiring decisions and extend employment offers for staff
Understand and ensure associate compliance with company policies and procedures
Ability to manage multiples processes within strict deadlines
Ability to motivate, manage, and develop associates
Bachelor’s degree and/or two or more years related experience
Prior customer service experience and/or skip tracing preferred
Proficiency in Microsoft Office Suite

Team Manager Resume Examples & Samples

Analyze historical data and utilize information to create departmental goals, collections strategies, and special projects (as needed) to effectively reduce delinquencies/losses
Oversee and/or conduct associate technical training and educate associates regarding CarMax philosophies
Resolve elevated customer issues/inquires and collection account disputes
Prior collections experience preferred

Team Manager Resume Examples & Samples

Supervise, train and develop a team of direct reports to include creating individual development plans, conducting routine file reviews and providing monthly and annual performance reviews
Be involved in the creation and implementation of a quality assurance program that meets the ever changing needs of the CAF Servicing group
Maintain a high level of awareness about CAF’s operational business objectives, policies and procedures
Utilize speech analytics to enhance the QA monitoring process and to support CAF operational awareness of associate development and recognition opportunities
Analyze QA findings to determine areas of opportunity and partner with internal customers to cooperatively identify appropriate course of action
Facilitate defect analysis of customer complaints to identify and communicate opportunities for improvement
Work with CAF’s 3rd party service providers to implement and sustain a CAF QA call monitoring program for their customer interactions
Share best practices on quality and process related information across the servicing organization
Create standard and ad hoc reports for distribution to senior management team regarding QA and complaints related findings and activities
Analyze and track department trends based on data/reporting and recommend/implement policy and procedure updates or changes

Team Manager Resume Examples & Samples

Supervise, develop, and motivate teams of associates
Resolve elevated customer issues/inquiries/disputes that may require resolution/decisions outside of policy via phone
Visibility in the department to motivate, answer Associate questions and monitor productivity
Approve or decline customer account extension requests
Review credit bureau reporting using company and external methods when applicable
Create and approve incentive plans to motivate Associates to achieve goals. Track, measure, and process incentives
Monitor Associate productivity statistics
Review Associate schedule requests and analyze Associate coverage to ensure scheduling meets required business needs
Conduct live or recorded phone monitors/account audits to evaluate quality of service provided and compliance with company policies
Complete month end reviews with Sr. Specialists, and Specialists to provide performance feedback
Effectively manage positive Associate and peer relations
Oversee and/or conduct Associate technical training and educate Associates regarding CarMax philosophies
Effectively performance manage Associates
Recruit, interview, make hiring decisions and extend employment offers
Complete annual Associate Performance Reviews and develop/review Associate individual development plans
Develop and conduct effective team meetings
Complete Associate side by side’s and sit-ins to provide ongoing coaching and training
Ensure Associate compliance with company policies and procedures
Participate in creating department goals and execute strategies to improve performance and drive associate engagement
Multi-task in a high energy and fast-pace work environment
Effectively motivate and develop associates
Facilitate conflict resolution
Demonstrate strong analytical and organizational skills
Effectively manage stressful situations
Interpret and analyze data, reports, processes, trends and situations and recommend solutions
Bachelor’s degree or one to two years related experience/ training
Basic to moderate computer knowledge and basic understanding of MS Word and Excel
Ability to communicate effectively (written and verbal) with associates, peer managers and customers
Ability to convey a professional and positive image to customers, applicants and associates
Solve practical problems with a variety of variables where limited standardization exists
Position requires creative problem solving, including using sound judgment in making decisions in the face of uncertainty
The position requires the candidate to move around the building to supervise associate activity
The position requires the candidate to perform many functions using the telephone and computer
May require sitting for extended periods of time

Team Manager Resume Examples & Samples

As a member of the Management Team, actively contribute to ensuring the continual development of the business
To keep abreast of the latest legislative, professional and service delivery developments
To undertake management of the team, completing appraisals, undertaking one to ones, managing performance, monitoring absence monitoring etc
To agree targets on a one to one basis with staff and ensure they receive the right training and development to be successful in both their current and future roles
To work with the Management Team to agree flexible working patterns to support the ongoing work profiles
To deal with enquiries and complaints of a more technical or contentious nature
To ensure the Court process is completed correctly within the timescales and parameters set
To support the Court Team at Liability Order hearings when appropriate
To ensure quality checks are undertaken on a monthly basis so that quality standards are maintained
To provide reports, statistics, and regular management information and attend meetings as required
To assist with establishing and managing contracts that affect collection, in particular the specialist recovery and enforcement services; and to forge and sustain businesslike and beneficial working relationships with those service providers
Previous Revenues experience
Experience of using a Revenues processing system and use of an Image based document management system
Working knowledge of Council Tax and Business Rates legislation
Debt recovery experience
Minimum 5 GCSEs or equivalent including Math and English
Related Revenues qualification i.e. IRRV
Senior Officer or previous Team Leader experience/skills
Knowledge of the Northgate processing system

Team Manager Resume Examples & Samples

Business/IT Degree or equivalent from a reputed institution
Excellent communication and people management skills with fluency in English & competency in any of the mentioned European or Asian languages (Portuguese ,French, German, Spanish, Japanese )
Experience in working in cross cultural & cross functional teams at global level
Self-Motivated, with Leadership skills, creativity and confidence
Demonstrable strong interpersonal and team building abilities, coaching skills and proven people management experience
Strong presentation/ relationship-building capabilities and experience
Strong analytical competencies and a capacity to communicate and present at an executive level
Operational management and process excellence
Background in a Customer-, Partner- and/or Service Management related area has clear advantage
Knowledge of SAP is must
People managementof team, including feedback / career development and employee relations topics
Responsible for the operational performance of the team
Coordinate the day to day activities of the team and facilitate the ramp up of additional activities/services as required
Regular alignment with a range of SAP stakeholders – driving stakeholder and partner satisfaction with the services delivered by PSD
Resource & capacity planning
Quality Control for all PSD team deliverables
Provide regular and ad-hoc reporting
Ensure consistency of standards and procedures with the global PSD team
Drive education plans for the team to continue to increase skills and competencies
Ensure the team KPIs are met
Monitor and drive effective communications within the team. This includes driving regular Team meetings and also communications to and from the Management Team
Involvement in Performance Review of team members and ongoing coaching/support
Minimum 14+ Years of core professional experience in the IT/Software industry
Proven 8+ years of people management
Demonstrable success in leading people in a global team environment
Experience of working with or in the Global marketplace is must

Team Manager Resume Examples & Samples

Analyze historical data and utilize information to create departmental goals, strategies, and special projects (as needed) to effectively reduce losses
Responsible for the overall Talent Management of tenured non-exempt associates inclusive of leading, developing, motivating and performance management
Bachelor’s degree and/or two or more years related leadership experience

Team Manager Resume Examples & Samples

Develop a team of associates through Individual Development Plans, monthly and annual feedback sessions, and performance management
Oversee team to ensure that all critical documents after point of sale and other system generated documents are scanned
Manage vendor relationships, and resolve elevated internal/external customer issue/inquiries/disputes
Audit, analyze, and track policies and processes based on data and implement updates or changes for compliance

Team Manager Resume Examples & Samples

Escalated supervisor call handling
Running of floor to include answering questions, handling
3+ years experience in call center environment
2 years supervisory or manager experience

Team Manager Resume Examples & Samples

Screen, interview and hire candidates for the call center agent positions
Monitoring agents calls and assuring quality
Creating and implementing programs to keep agents motivated
Creating an environment which encourages and supports agent retention
Conduct one-on-one coaching sessions providing feedback to the team members
Completion of Administrative duties to support Operations; including by not limited to auditing of payroll, agent schedules, call times, etc

Team Manager Resume Examples & Samples

Analyze performance results and implement departmental improvements
Plan for upcoming organizational needs and implement strategies in a proactive manner
Ensure departmental operational efficiently according to company policies and procedures
Ability to guide individuals toward goal achievement using negotiation, teamwork, collaboration, motivation and staff development skills including the ability to act as a role model within the organization
Resolve escalated customer complaints
Create and develop staffing plans and work with support departments to ensure staffing strategies are effectively executed
Responsible for selecting, training, developing, and managing performance of direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
Responsible for establishing and meeting Key Performance Metrics
Compilation of statistical reports regarding employee performance
Train and develop both current & newly hired team members
Complete call monitoring sessions on call center agents and deliver effective coaching and feedback
Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions
Bachelor’s Degree a plus or equivalent work experience and education
Must have a minimum of 3-5 years leadership experience in a call center environment
Excellent written and oral communication skills with a keen understanding of excellent customer service
Ability to work a flexible schedule that will include some weekends, nights and graveyards
Maintain a professional demeanor throughout the day both on the phone and in person
Be able to work as part of a team as well as independently as required

Team Manager Resume Examples & Samples

Identify and address agent training needs
High School Diploma or GED required, Bachelor degree desirable
Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives successful completion of two management level interview

Team Manager Resume Examples & Samples

Demonstrable planning, leadership and organisational skills
Experience of managing c.20 staff in front line customer service or clinical environments
Ability to work in a high pressured environment, managing detailed operational deliverables, meeting targets and business plans
Able to develop and deliver presentations to direct reports and stakeholders

Team Manager Resume Examples & Samples

Manages the day to day operations of a line of business that provides customer service and/or membership, enrollment or billing services to members of the health plan
Partners with KP departments, sales & marketing, customers and other stakeholders
Manages a team of customer service representatives or member services representatives
Develops schedules
Gathers resources
Recommends changes in guidelines, procedures, policies
Provides operational direction to team and resolves operational issues
Attracts, selects and maintains a qualified, motivated staff which involves interviewing, coaching, counseling, disciplining, advising, monitoring, training, terminating
3+ Years of Leadership / 5 + Years in Health Care

Team Manager Resume Examples & Samples

Manage and develop internal sales staff to ensure all sales budgets are met for the assigned Rogers Cable Field Sales team and in the future, other lines of business
Manage assigned Cable Field Sales territory to execute on key priorities and metrics
Train and coach Territory Sales Representatives on Sales Process, Territory Coverage, Systems, Tools, Promotions and Plans and highlight key differentiators to increase and/or maintain the Market Share for new and existing Rogers customers
Develop and execute Fairs/Off-Site Events/Community Events and maximize market share
Analyze sales reports and territory sales breakdown for each Territory Sales Representative
Gather and provide feedback on market insights and competitive intelligence for assigned territory
Ensure Rogers residential cable products are properly represented (uniforms, product knowledge, current collateral, etc.)
Develop and implement sales plans to ensure that sales and revenue numbers are obtained
Coach Sales Reps through regular door-to-door field work and blitzes
Document best practices and ensure constant evolution of the team
Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated and as outlined in company policy
Post-secondary education in a business-related discipline with between 3 and 5 years' experience in the Telecommunications Industry
Excellent analytical, problem solving, planning, and organizational skills
Solid interpersonal, communication, and relationship-building skills
Territory management and Door-to-Door Field Sales experience is preferred
Ability to work effectively under pressure in a fast paced environment

Team Manager Resume Examples & Samples

Bachelor Degree (Any Stream) with 4+ years management experience
Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook
Experience in understanding performance metrics and developing them, as required
Experience with aspects of speech and language technology
Exposure to process improvement/quality control tools and methods

Team Manager Resume Examples & Samples

Bachelor’s or advanced degree in a relevant field
Excellent proficiency in US English and familiarity with language use specific to the United States culture
Experience working with various internal teams (including technical) to execute on requirements, surface and mitigate risks to delivery, and develop processes and tools
Experience with accuracy tracking and development, throughput analysis & reporting
Three or more years as an operations, team, project, or program manager
Experience in managing process and operational escalations
Excellent communication, strong organizational skills and very detailed oriented
Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues

Team Manager Resume Examples & Samples

7+ years of International Data Management experience required with atleast 3 years of experience in people management
Experience with working on Peoplesoft
Master’s Degree from an accredited university
MS Office experience and ability to use MS Excel for reporting
Customer service orientation with ability to serve multiple customers (candidates, hiring managers, recruiters, HR business partners)
Good attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills
7+ years of International Data Management experience required (US experience preferred) with atleast 3 years of experience as a people manager
Would be required to work in evening and night shifts mandatorily

Team Manager Resume Examples & Samples

Plan, direct and organise the day-to-day operation of a multi-lingual KYC Team
Maintain and improve staff engagement through effective people management and motivational techniques
Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training
Complete detailed analysis of operational performance metrics, and make data driven business decisions
Formulate and recommend practices to increase the effectiveness and efficiency of the department
Continuously raise the performance bar by setting ambitious improvement objectives and exceeding them
Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements
Input to support our culture of continuous improvement and assist the delivery of products and services to meet our customer and business needs
Ensure that effective personal development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives
Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders
Establish strong working relationships with key stakeholders across the business and support the development of global improvement initiatives
Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings / 121’s are in place to positively support our raise the bar philosophy
Substantial people management experience ideally within a fast paced, metric driven operations team
Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills
Educated to Bachelor degree level
Advanced working knowledge of MS Office required (esp. MS Excel). Knowledge of SQL beneficial but not essential
Must be self-motivated with good attention to detail, commercial awareness with sound judgment and decision making skills
Have a proven ability to drive and motivate staff
Candidates with experience working within the fraud / risk management domain preferred but not required
Candidates with experience working within the fraud / risk management domain preferred but not essential

Team Manager Resume Examples & Samples

2‐4 years related experience required
Prior leadership experience or progressive responsible Call Center/Bank experience
Strong analytical skills with ability to identify problems and implement solutions
Must be available to work flexible hours determined by the needs of the department which may include weekends, nights and holidays
Cross trained in specialty queues preferred

Team Manager Resume Examples & Samples

Middle Office
Client Operations
Core Operations
Reporting & Data Services
Reconciliations and Ledger Integrity
COO
Multi-functional teams in business centres in the US (Stamford and Chicago) and APAC (Singapore and Japan)
Nearshore centres in Newcastle-under-Lyme and Manchester in the UK and Warsaw in Poland
Offshore centres of expertise in India in Chennai and Gurgaon
Manage the reconciliations for the Control Team by interacting with various Traders, Middle offices, back office and other FI Ops and Derivative teams globally thereby maximising efficiency
Atleast have a total of 8 years experience in Banking/Investment Banking Ops of which atleast 2 years in a team management role in a similar function
Liaising closely with the Settlements team, Front Office & middle office to mitigate risk and improve client relationships
Control focussed: The individual will need to look at the root cause of breaks and drive through new initiatives to prevent reoccurrence
Minimise risk by investigating and reporting the break within the threshold time limit to the correct responsibility and chasing aged breaks on time
Operate in an environment with the utmost professionalism
Support new business and aid in delivering initiatives, participating where required, particularly where client service is involved
Take a proactive view toward system change looking to highlight issues and suggest ways to solve existing problems
Look to adopt best practises and encourage others to do the same
Ensure prompt response to communications, with a view of time zone impact, showing high level of skill including telephone manner
Support cross training to reduce any key dependences and enhance product and process knowledge, in and outside of the team
Work with team members and other teams to achieve shared business goals
Have a track record of successfully managing relationships, both inter-departmentally and to external business partners
Have experience of Fixed Income , Derivatives, Equity, Loans, FX/MM, etc.,
Execute investigative and supporting functions to new business initiatives
Have excellent negotiation and influencing skills.Must also be involved in multiple projects and be aware of various stages in the lifecycle of a project
Deal with customer queries quickly and efficiently taking appropriate action to prompt efficient resolution
Perform daily tasks effectively and in line with the department’s objective
Ensure compliance with the regulatory and statutory requirements and RBS C&IB Compliance policies and procedures affecting the business area
Strong interpersonal and team skills
Able to adapt to a rapidly changing working environment
Able to offer flexibility, whilst ensuring governance with local practice
Strong interpersonal skills, must be able to communicate to all levels
Confident and self assured
Self starter who is action and results orientated

Team Manager Resume Examples & Samples

Manage, lead and develop a team associates through timely performance feedback delivered during day-to-day observations, file reviews and an annual performance review. The Team Manager is responsible for creating individual development plans and business objectives designed to enhance and assist associate growth
Oversee the monthly tax compliance process which includes reviewing the tax returns for accuracy and ensuring CarMax pays the appropriate tax to each of the taxing jurisdictions
Engage with internal and external business partners to answer tax inquiries and assist the company in providing accurate tax advice
Lead and participate in projects with internal and external business partners to support business needs and promote continual process improvement
Administrative duties and projects/research as assigned
Perform and review accounting activities, including approving payments, JVs and account reconciliations
Ability to motivate, inspire and gain buy-in from managers and associates
Ability to build and maintain strong relationships within immediate area of business, and when necessary, identify resources in other areas of the business that can be utilized
Ability to determine customer-specific needs and put forth actions to meet those needs
Ability to organize and prioritize work effectively, and manage own time to meet goals/objectives
Ability to develop and execute a plan with minimal direction
Ability to develop and promote other associates for organizational needs
Ability to understand latest industry trends and their potential impact for CarMax
Four year degree in Accounting and/or Finance; In lieu of degree five years of progressive accounting experience
One or more years of experience leading teams to achieve common goals, including managing direct and/or indirect reports
Five plus years of sales tax experience
Computer skills: Microsoft Office (Excel and Word)

Team Manager Resume Examples & Samples

Minimum 5 yrs. experience of working in international environment (either in Poland or abroad) with minimum 3 yrs. experience of working at management position (leading teams of 10+ members)
Msc. university degree preferred in computer science
Ability to develop and maintain excellent relationships with external and internal customers
Open and clear communication skills
Proven record of team member coaching capabilities
Proactive attitude at vision creation and consistent implementation of it
Ability to work with high standards on behalf of Atos and its customers
Leadership in wide variety of specialist areas and situations
Showing initiative and makes time available to ensure that general technical or specialized competencies are kept up-to-date in line with industry developments

Team Manager Resume Examples & Samples

Support Manager in executing operational goals of the department
Keep proper information flow/knowledge exchange between counterparts and team members, he/she is the first point of escalation for service- and HR-related topics
Ensure team meets the commitments (SLAs/ SDs) agreed with business partners
Coach and guide team members (monitor and report on the status of work, picking and applying problem-solving methods and techniques, advise team members on best practices, working methods and means of improvement)
Carry out periodical assessments of the subordinate team on a regular basis and evaluate operational efficiency of the team members
Responsible for workforce management
Build and recruit the team
Build and maintain business relations
Negotiate, clench and maintain contracts, aligned with relevant manager

Team Manager Resume Examples & Samples

Incident Management
Problem Handling
Problem Management

Team Manager Resume Examples & Samples

Lead a team of 7-10 Renewal Managers responsible for overseeing the contract renewal process
Responsible for overseeing all assigned contract renewals, which includes working with customers and internal team players to ensure timely and accurate execution
Creating, updating and innovating new functional processes, playbooks and supporting materials
Enlist the efforts of sales reps, customer success managers, and senior management when necessary to accelerate the contract renewal process and ensure customer satisfaction
Ownership of SAAS contract processes including usage upgrades and related renewals
Communicate and follow up effectively with Order Management & Finance teams
Lead discussions around team forecasting and pipeline status with internal stakeholders
Help negotiate and consult with team members regarding contract situations
Ongoing professional development of team members
Long term planning around hiring, budgets and group’s goals
Experience as a tenured member of a mature renewal management program
Organized self-starter with 3-5 years of management experience
Familiarity with contracts, terms of service and legal issues
Clear and articulate communication skills with the ability to effectively drive a negotiation
Must thrive in a fast-paced, ever-changing atmosphere
Ability to prioritize and manage multiple responsibilities simultaneously
Phenomenal organizational skills and attention to detail
Strong negotiation and interpersonal skills
Salesforce skills preferred
Understanding of SAAS financial and usage metrics
Possesses intellectual curiosity and is a resourceful problem solver

Team Manager Resume Examples & Samples

Mechanical/electrical Engineer
Capability of communication in English ( Arabic is preferable but not requisite)
Overall experience of about 15 years proven track record or more in fleet management of which major share should preferably be with railway operators
Experience in the management of and communication with multi-disciplinary engineering teams in a multi-cultural environment
Good knowledge of the international rail industry
Demonstrated ability to manage multiple takes simultaneously, set priorities, identifies and addresses problem, meet deadlines, and stay within budget
Good knowledge in AAR standards
Demonstrated awareness of worldwide railways good practices benchmark
Excellent level of recording, planning and organization
Ability to demonstrate coaching and mentoring of senior level team members
Excellent communicating and inter personal analytical and business writing skills
Ability to work and manage stressful conditions

Team Manager Resume Examples & Samples

Oversee a staff of 10 to 15 Fraud Investigators including a Lead Investigator
Develop, coach, train, review and document employee performance to maintain productivity levels and increase department effectiveness
Proactively identify opportunities to develop and improve the staff for advancement by serving as a mentor and identifying opportunities for continual improvement and development
Work closely and in conjunction with the Investigations Support Team Manager
Serve as escalation point person and resolve customer issues escalated by team members, Office of the President or customers regarding cases and other department issues
Promote team work within the department and between departments
Special projects as assigned by the department manager
Two or more years of supervisory/management experience
Thorough knowledge of operation functions, systems, policies and procedures for the assigned area

Team Manager Resume Examples & Samples

Exceptional Organizational Skills
Ability to multi-task to effectively support multiple report reviews at the same time
Must be an excellent communicator
Must have a strong understanding of application specific security vulnerabilities
Must be able to speak to application vulnerabilities and their associated risks
Must have strong leadership skills and qualities which enable you to work with peers and various levels of management
Must be willing to stand firm in the face of strong opposition by vendors who may be reluctant to fully abide by our requirements
Previous experience working with vendors in an application security role
Strong analytical skills/problem solving/conceptual thinking
Ability to effectively communicate with Technical and Non Technical business owners
Must look for improvement opportunities and effect change that benefits the ADSF Vendor Report Review Program

Team Manager Resume Examples & Samples

To focus on business objectives and have a full understanding of the importance of achieving internal and external service levels in order to eliminate financial penalties, improve customer satisfaction and reduce customer complaints / escalations
To actively participate in the escalation process, without being prompted, by identifying operational risks and issues which may impact on the grade of service being delivered
Through effective use of management information understand the importance of quality issues, KPIs and trends and the impact it has on the PIP contract and to identify and deliver remedial action and endeavour to identify improvement opportunities
To work alongside the QLS, Regional Clinical Team and Clinical Governance Team monitor quality and coach Disability Assessors through retrospective work reviews, and live side by side reviews where appropriate. Coaching targets to be met and Disability Assessors to be set personal improvement plans to address any development / improvement opportunities
Support the Regional Manager in managing the impact of all internal and customer-driven change and initiatives on the clinic operation, ensuring that system and process change is understood and that the impact on resource levels is planned
Supported by Capita policies and local initiatives, be responsible for human-resource-related management and decision-making including the development of direct reports through personal accountability and effective performance management by use of, but not limited to, objective setting, 1-2-1 meetings and appraisals, recruitment and selection, coaching, absence and disciplinary management
Be proactively responsible for staff motivation and develop and maintain a team ethos as well as minimising staff absence and attrition
Escalate any appropriate problems with proposed solutions to the Regional Manager in a timely manner
Maintain strong communication links with, and provide assistance to internal & external service providers including, but not limited to, Resource and Planning, Management Information team, Clinical Governance, and Learning & Development
Be available as a decision-maker in the escalation process
Host or attend team meetings to support business requirements and organisational priorities
Ensure your continued professional development is undertaken with a view to the post you hold and be proactive in keeping up to date with developments affecting your work
As directed by the Regional Manager or member of the Senior Management Team, complete any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service
Experience of managing c.20 staff in front-line customer service/clinical environments
Ability to work in a high-pressured environment managing detailed operational deliverables, meeting targets and business plans. Able to develop and deliver presentations to direct reports and stakeholders

Team Manager Resume Examples & Samples

Attracts,selects and maintains a qualified, motivated staff which involves interviewing, coaching, counseling, disciplining, advising, monitoring, training, and terminating
Conducts analysis of data and reports to improve employee performance
Experience in administration requiring extensive complex problem solving and high-level negotiations preferred
Experience using mainframe or personal computer database, word processing, and statistical analysis software packages preferred

Team Manager Resume Examples & Samples

Manage assigned vendor territory to execute on key priorities and metrics
Build relationships with assigned vendor’s sales reps and management to achieve quotas and deliver on priorities
Train and coach vendor’s associates on Systems, Tools, Promotions and Plans and highlight key differentiators to increase and/or maintain the Market Share for new and existing Rogers customers
Work with Retailers to plan and organize exclusive Rogers events and ongoing initiatives
Develop and execute Vendor Fairs/Off-Site Events/Community Events Brand Support and maximize market share
Timely customer issue resolution and response to Retailer’s escalations/inquiries
Analyze sales reports and territory sales breakdown by vendor
Assign targets and build plans with Retailers based on percentage of contribution
Territory management experience is preferred

Team Manager Resume Examples & Samples

Good Degree with minimum 2 years’ of Contact Centre experience in a managerial or leadership role with proven track record
Familiarity of operating systems
Knowledge of browsers/ Internet Banking
Proficient level of Written and Verbal communication skills
Ability to communicate effectively with customers that are escalated from CSEs
Active listening
Ability to listen and assess customer and staff concerns
Comprehension
Ability to understand and identify appropriate solutions
Composition
Ability to compose a concise and accurate message via email or verbally
Problem solving skill
Analytical and display initiatives to resolve problem
Ability to take calculated risk in handling customer’s request
Exercise flexibility and take prudent risk in managing customer relationship
Drive to ensure team meet performance
Quality Standards
Highly motivated & capable of producing quality work
Ability to work and manage in a fast pace and stressful environment
Display core values in all interactions with customers
Ability to motivate and lead a team to participate competitively in team activities
Provide effective coaching to CSEs
Desirable Skills
Able to multi-task to take on projects
Able to handle objections from customers and staff
Know how to adjust rate of speech and language to meet customer and staff level
Use of Contact Centre specific equipment
Understand and ability to explain Contact Centre terminology

Team Manager Resume Examples & Samples

Ensures the quality of Customer Service and sales results by monitoring, coaching and providing feedback
Establishes performance criteria for developing associates to meet or exceed business and individual goals
Provides feedback as needed, on a continuous basis and during scheduled mid-year and annual evaluations
Monitors all team member activities including attendance, paid time off (PTO), training, and unpaid time off
Interviews and hires to approved staffing levels
Ensures payroll issues are addressed and resolved in a timely manner
Develops and maintains positive and professional relationships with senior management, peers and subordinates
Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates

Team Manager Resume Examples & Samples

Minimum of 2+ years supervision experience in a fast paced manufacturing environment
Assembly experience preferred
Lean Manufacturing and Production Scheduling experience a plus
Must be available to work 3rd shift
Bachelor’s degree in related discipline is preferred

Team Manager Resume Examples & Samples

Manage, develop, and motivate non-exempt Associates
Collect on delinquent accounts that require special handling
Be visible and accessible in the department to motivate, answer associate questions and monitor productivity
Create recognition programs to motivate associates to achieve goals. Track, measure and process incentives for payment
Monitor associate productivity statistics and create reporting
Review and approve associate schedules and analyze associate coverage to ensure scheduling meets business needs
Conduct live or recorded phone monitors/account audits to evaluate associates on quality of customer service provided, effectiveness of collection efforts and compliance with company policies
Effectively manage positive associate and peer relations
Effective performance management of associates
Complete annual Associate Performance Reviews and develop/review associate individual development plans
Complete side by side sit-ins with associates and provide coaching and training
Complete month end reviews with associates, and Sr. Specialist to provide performance update
Analyze and track trends based on data and recommend policy updates or changes
Ensure associate compliance with company policies and procedures
Participate in creating department goals and execute strategies to manage delinquencies and drive associate engagement
Interpret and analyze data, reports, processes, trends, and situations and recommend solutions
Bachelors Degree or at least one year of relevant experience
Basic to moderate computer knowledge and basic understanding of MS word and Excel
Proven Collections and/or Customer Service experience

Team Manager Resume Examples & Samples

Understanding the Manufacturing IT Roadmap and related business strategies, objectives and priorities, managing, communicating, and planning effectively to ensure alignment with, and clear understanding of strategic and operational goals of our customers and building and maintaining close business relationships with Manufacturing Site IT leads and business stakeholders
Actively managing the entire lifecycle of the components under the responsibility of the team, as well as ensuring that workforce planning, vendor management, budget management, change management, staff performance management and other internal processes are conducted professionally
Establishing systems monitoring to guarantee quality and stability of components and ensuring team actively manages incidents, problems, service and change requests in compliance with the standard processes and ensuring third level support with adequate quality
Ensuring the right people are in the right jobs, developing and coaching team members, fostering teamwork within the team and with collaborating teams
Managing operational and project budgets, setting clear targets, plans, organizing and monitoring team performance

Team Manager Resume Examples & Samples

Oversees the delivery of day-to-day technical helpdesk efforts including receipt, prioritization, documentation, and resolution of information systems products and services
Coordinates referrals to appropriate technical personnel for follow-up
Oversees the process of maintaining daily logs and equipment malfunction reports
Assists in the implementation of training priorities for technical helpdesk employees

Team Manager Resume Examples & Samples

Manages, develops and coaches the microbial DSP laboratory team. Responsible for the overall coordination and prioritization of the lab work within the process development group with the support of the project scientists. Deputy of the head of department
As a senior member of the DSP team responsible for the process development, define the strategy and implement the structure to optimize the purification development process. Define the workstages to be proposed to customer
Plans the lab work and ensures that all experiments for the development and optimization of purification manufacturing processes fulfill Lonza safety and hygiene rules. Collects, summarizes, analyses data to prepare reports and makes presentations, as appropriate, and shares best practice throughout the organization. Develops, implements procedures and processes and provides inputs to decisions within own discipline
Supports production involving campaign preparation and trouble shooting and actively participates and contributes in a collaborative manner as a part of a cross-functional team. Practices the cGMP rules and attends the required trainings
Anticipates, evaluates and implements trends and innovations for purification processes. Represents Lonza in customer meetings and inputs into proposals for new business. Has a full understanding of the offerings of the department

100

Team Manager Resume Examples & Samples

Previous experience leading and developing teams with ability to manage, lead and motivate members to achieve and exceed challenging targets
Creates technical standards, within which the teams work
Applies and helps to develop business standards and policy
Applies an increasing knowledge of processes, software and procedures to problem solving
Uses the expertise of others to quickly adapt to new processes and situations
Highly adaptable with the ability to work effectively within different cultural and technical environments, across different functions
Takes responsibility for team metrics and changes in approach as appropriate
Seeks opportunities for operational enhancements, shares appropriately and is able to execute/implement

101

Team Manager Resume Examples & Samples

Create and perform monthly audits of all department processes to monitor associate productivity and compliance with company policies and procedures
Create department goals and develop work plans to meet/exceed customer expectations and ensure customer account adjustments and letters are processed within company guidelines/expectations and as required by state regulations
Resolve elevated customer issues/inquiries/disputes that require resolution/decisions outside of policy or procedure
Visibility in the department to motivate, answer associate questions and monitor productivity
Utilize department reporting to monitor associate productivity
Analyze and track trends based on data and implement policy updates or changes, partnering with Department Manager if required
Complete month end reviews with associates to provide performance feedback
Complete associate call monitors, side by side’s, and sit-in’s to provide ongoing coaching and training
Oversee associate technical training and educate associates regarding CarMax philosophies, policies & procedures
Conduct effective team meetings
Maintain relationships with CarMax Auto Finance vendors (E-Oscar, credit bureau agencies
Effectively communicate with staff and customers, both verbally and in writing
Ability to facilitate conflict resolution
Ability to work a flexible schedule, including evenings, weekends and holidays

102

Team Manager Resume Examples & Samples

Lead and coach the team; share ideas and successes with colleagues and peers, and take ownership of personal and team development
Contribute positively to TD ciCEI and TD Pulse action plans and support the team to meet or exceed all daily regulatory and processing requirements
Strong issue resolution background and ability to negotiate; escalation point to support your team members
Operate the team efficiently, while ensuring SLA’s are met for all client deliverables
Work closely with other members of the Management team and support department and operations initiatives, while promoting a fun and rewarding work environment
Be a subject matter expert and a control champion with respect to your team functions, procedures, and policies
Sound knowledge of TD Wealth Management products, policies, and practices
Strong time-management and organizational skills to manage multiple deadlines and priorities within a highly demanding environment
Proven interpersonal and relationship management skills, and be detail-oriented with the ability to follow up on items or determine appropriate steps for timely resolution
Make recommendations on process improvements for the team and business unit support operational change as it applies to the strategic Roadmap
Excellent written and verbal communication skills, including the ability to present in front of large and small groups
Sound understanding of people dynamics, reward and recognition programs
Ability to develop and lead departmental initiatives
Work closely with other Managers of the Legislated Products Group to identify trends and resolve escalated issues
Proficiency with Microsoft Office, Microsoft Word, Excel and Access is required

103

Team Manager Resume Examples & Samples

Coach and motivate the team through consistent meetings as well as 1-on-1 coaching sessions to contribute to your team’s success and customer satisfaction
Setting performance-based targets and recommending required resources, to achieve targets
Identify opportunities to improve work procedures and day to day tasks in order to optimize customer retention, satisfaction, and participate in the implementation and management of programs
Optimize productivity, control costs and recommend customized solutions by analyzing call quality, origin and reason
Improve Leadership skills through self-taught “e-learning” programs
Liaise with colleagues, other teams, and other departments to support open communication and information sharing
Provide updates on team performance in monthly activity reports
Proven ability to achieve and exceed call center metrics
2 years of Call Center Management experience
Ability to build, develop, and motivate a strong team
Demonstrated leadership and coaching ability
Reliable for working a flexible schedule including day, evening and weekend shifts
Completed post-secondary diploma/degree or equivalent
Strong working knowledge of Word and Excel

104

Team Manager Resume Examples & Samples

Working with our centralized team to help define and deliver on operational goals for global support
Balance workloads, approve overtime, and monitor referral volume trends
Help troubleshoot escalated tickets
Train new hires on SOPs and help troubleshoot (as appropriate)
Conduct employee 1-1s and build career paths for growth and development
Strong people management skills (a track record of developing employees to the next stage of their career)
Has a global mindset; excellent ability to serve a wide variety of clients across the globe (US, EU, Asia)
Process oriented; creates and constantly thinks about processes at all points to improve efficiency
Exceptional bias for action; acts as a highly productive team member for complex projects and ongoing operations
4+ years of people management experience (with teams of 10+ direct reports)
Operations skills
Ability to continually prioritize changing responsibilities
Ability to identify and resolve issues independently
Experience working with large amounts of data and communicating data finding
Flexible to work in 24/7 shifts
Customer service orientation with ability to serve multiple customers (candidates, hiring managers, recruiters, HR business partners) and with global exposure in Employee Referral Program

105

Team Manager Resume Examples & Samples

Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
Demonstrated ability to lead diverse talent within the team, work cross-functionally, and build consensus on difficult issues
Strong interest in hiring and developing people into stars in their respective roles

106

Team Manager Resume Examples & Samples

Learn and, by the end of the 9-12 month period, be able to successfully demonstrate the behaviors consistent with the role of a CAF Team Manager
Successfully complete training activities as directed by your Department Manager within the specified timeframe
Effectively manage the performance of a team of up to 8 non-exempt associates, while supporting the management of other teams. Be visible in the department to motivate, answer associate questions and monitor productivity and work flow management
Create recognition strategies to motivate associates to achieve departmental metrics. Track, measure and process incentives for payment, if applicable
Monitor associate productivity statistics, conduct phone monitors and account audits to evaluate associate’s quality of customer service provided, effectiveness of collection efforts and compliance with company policies. Provide ongoing feedback and coach associates. Complete month-end reviews with associates to provide performance updates
Effectively manage positive associate relations
Develop and conduct effective team meetings. Oversee and/or conduct associate technical training and educate associates regarding CarMax philosophies, policies and procedures
Complete annual associate Performance Reviews and develop/review associate individual development plans
Complete periodic self-assessments and actively participate in conversations with your Department Manager and Director regarding your own performance and progress within the TMIT to ensure successful preparation for and completion of Management Assessment Program (MAP)
Demonstrate professional maturity
Effectively lead, motivate and develop associates
Effectively communicate, both verbally and in writing
Complete all CarMax provided training as required
External Candidates: Bachelor’s degree with a proven track record of leadership experience among their peer set (examples may include leadership roles related to academic projects, work experience, clubs or civic organizations)
Internal Candidates: Bachelor’s or Associate’s degree preferred with demonstrated leadership skills and use of sound judgment and independent decision making while in position at CAF
Basic to moderate knowledge of computers and proficiency in software typically used in office setting (ex. email, Microsoft Office)
Ability to effectively communicate with customers via phone
Ability to execute intermediate math skills
Position requires creative problem solving, including analysis of appropriate data and utilization of sound judgment when making decisions at times with limited or ambiguous information
Ability to solve practical problems with a variety of variables where limited standardization exists
Requires the ability to move around the floor and supervise associate activity
The position requires candidate to perform many functions using the telephone and computer

107

Team Manager Resume Examples & Samples

Perform all management activities of the SDR Team including, but not limited to, performance evaluation, recruiting, training, education, and goal setting
Act as liaison and work collaboratively across all Staples sales channels to coordinate lead activities and drive Lines of Business opportunities
Effectively, coach, guide and develop Sales Development Representatives
Prepare activity reports, presentations and communications for the SDR team
With guidance from the Regional Sales Director, develop, communicate and execute performance metrics to meet team objectives for lead conversions and Lines of Business opportunities
Exhibits proactive communication, assess the need for immediate action and executes accordingly

108

Team Manager Resume Examples & Samples

Support Team leads to establish and exceed all client and company expectations which would include; schedule adherence, quality of service, billable utilization and other pertinent account performance metrics
Ensure Key Performance Indicators (KPI's) including Representative Resolve (RR %) are achieved. May directly communicate with clients regarding KPI's
Directly supervises Team leads. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Recruit, develop and retain a team of direct reports to ensure they are proficient in their job skills and provide constant follow-up coaching to our Customer Service Representatives (CSR's)
Manage information flow between Client Services, Account Management, Operations, Quality Assurance, Training, Payroll, etc. to ensure all client and company goals are attained
Analyze staffing levels of CSR's to meet the fluctuations in call demands and campaigns. Roll out schedule changes and new hire classes as needed
Minimum of 3 years management experience in a call center environment
Ability to lead employees and inspire others into action
Excellent communication, problem solving, and decision-making abilities
Ability to manage time, to balance multiple priorities, coach and develop teams, and set and accomplish goals
Intermediate understanding of PC hardware and software, operating systems, and Microsoft Office
Intermediate understanding of Internet technologies and supported operating systems
Experience managing attrition and attendance
Experience with staff development
Speak effectively before groups of customers or employees of organization
Strong project skills

109

Team Manager Resume Examples & Samples

Manage a team of customer care/tech support agents
Handle escalated supervisor calls from agents
Manage the “floor” to include answering agent’s questions, handling system downtime issues and ensure department AUX metrics are met
Provides daily coaching of agents and setting measurable goals as needed
Provides ongoing feedback and tracking of performance impacts – positive and negative – for Operations Manager review (attendance, AUX, product specific, etc.)
Conducts yearly agent performance appraisals
Participates in client calibration sessions visits and trainings
Interviews and selects new hire candidates
Shift flexibility and strong work ethic to include attendance
Must have at least a high school diploma or GED – College degree preferred
3 – 5 years previous team lead or team manager experience required
Experience with consumer support services (inbound phone, email, chat)
Call center experience required
PC proficiency required – Excel skills required
Attention to detail and quality-oriented
Confident and positive attitude
Must successfully pass a criminal background check and drug test

110

Team Manager Resume Examples & Samples

Responds to requests and calls from customers related to client specific programs and products
Identifies and responds to customer’s needs based on designated procedures of account/client
Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
Responds to requests for assistance and/or possible processing of credit card authorizations
High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
Phone related customer service
May require client specific bilingual language requirement, as necessary
Patience/empathetic
Mental Acuity
Conversational
Demonstrate a positive attitude

111

Team Manager Resume Examples & Samples

Facilitate, coach, and provide leadership and framework for daily operation
Increase team's process and business knowledge/understanding enabling higher levels of performance productivity and efficiency
Ensure staff works within the guidelines established by the organization
Provide technical support, advice, and experience
Monitor team performance and provide feedback
Provide performance trends and analysis to team
Assist the team in developing and implementing team and individual measurements in support of process and organizational goals
Responsible for managing conflict and diversity
Foster team building and group dynamics, provide career development planning and opportunities
Lead team by role modeling company values
Provide technical education on call center strategies, including all related policies and applicable laws governing billing and collections
Communicate business performance and direction
Two (2) years experience in a customer service related position
Two (2) years experience in a supervisory capacity, preferably in a service environment managing non-exempt level employees
Managerial and excellent communication and interpersonal skills required
Must be PC proficient
Must have understanding of call center dynamics and key measurements
Some knowledge of telephony capabilities CMS, CenterView, Auto-dialers helpful

112

Team Manager Resume Examples & Samples

Coach and mentor aligned analysts and provide oversight related to the delivery of all ongoing file interfaces
Review, approve and ensure the currency of related file specifications documents, operational process flows, quality assurance control plans, and standard operating procedures
Support and foster integration with our global partners in India
Ensure that impact and root cause analyses are performed in relation to any interface issues
Implement process and service delivery improvements
Balance work demand inventory against available time/resources
Evaluate compliance risk and adjust ongoing process deliverables as needed
Swiftly and effectively resolve client escalations and related participant issues
Develop strong and partnering relationships with the client, third party vendors and/or ancillary service providers and other internal parties to ensure seamless delivery of specific tasks, special projects and/or participant issue resolution
10+ years of total work experience
5+ years of health and welfare benefits administration experience
3+ years managing and/or leveraging people toward successful outcomes
Experience creating functional and/or technical specifications
MS Office-working knowledge of Excel, Word, PowerPoint and Access
Working knowledge of SQL a plus
Ability to navigate and learn multiple systems

113

Team Manager Resume Examples & Samples

Completed 12 months in their current role at a grade of BA4 or AVP grade
Last　- year　PD rating of Outstanding, Very Strong, Strongor Good
Should not be on active CAP/DAP as on 24/11/2016

114

Team Manager Resume Examples & Samples

Day-to-day management of about 20 Support Engineers in Dublin
Ensuring individual workflow enables the team to reach or exceed customer service SLAs
Managing customer escalations to create positive interactions
Collaborating with internal stakeholders on process improvement & software usability patterns
Coaching frontline support engineers and team leads to help them achieve personal and professional goals
Partnering with recruiting to hire world-class employees
Analyzing customer data to make informed decisions about changes to the team, programming, shift scheduling, staffing, etc

115

Team Manager Resume Examples & Samples

Effectively manage positive associate/vendor relations
Motivate and develop a team of associates by regular review, and monitoring of associates via performance updates, monthly feedback and annual performance reviews
Create, track and process monitary incentives to motivate associates to achieve business goals
Develop and conduct effective team meetings and planning sessions
Ability to manage multiples processes
Proven track record of motivating and managing a team to meet/exceed department goals

116

Team Manager Resume Examples & Samples

Create plans to address significant changes and issues like volume changes, type of contact, unusual spike of seller contacts, etc. and accountable to drive implementation of proposed solutions through Team supervisors to deliver results
Actively participates and represents team members in the annual performance review cycle. Ensures Team Supervisors and Associates are compensated consistent with overall performance reviews, and administers annual compensation planning consistent with guidelines
Nurture a culture within the team that consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets
Fosters a positive team environment and collaboration within the site
Easily approachable, cooperative, and a team player, easily gains the trust and support of associates, supervisors and peers
Demonstrates effective, clear and professional written and oral communication

117

Team Manager Resume Examples & Samples

Previous experience directly managing staff and supporting senior managers
Understanding and good awareness of regulatory requirements within the financial sector i.e. TCF, CASS etc
Financial services knowledge, preferably gained in a regulated environment
Understanding of the stock market in general
Up-to-date knowledge of share dealing processes, systems and procedures to enable technical guidance and support to be given to other team members
IOC Qualification

118

Team Manager Resume Examples & Samples

Business / Customer
Understand what the business strategies are for the vertical and Geo and recommend aligned training strategies to accomplish their goals
Participate in Customer Calls or meetings per the business requirements
Maintain and communicate Knowledge health scorecard with the customer
Manage and Review Knowledge Transition for the project/Domain
Handle escalations form the client on Knowledge related issues
Perform Business development tasks and participate in RFPs for potential new projects
Manage vendor relationships with Certifying authorities for industry recognized certifications
Education: Post Graduate
Experience: 4-5 years of overall experience and at least 3 years of relevant experience preferably in service/ BPO industry
Written and spoken knowledge of Polish, English and German languages

119

Team Manager Resume Examples & Samples

Monitors and audits the credit approval process and store/customer phone inquiries for quality and compliance
Reviews credit bureau reports to analyze customer’s credit, makes credit extension decisions for credit requests outside of company lending guidelines. Approves or declines elevated customer account, application and/or document exceptions
Leads a 100% remote workforce, monitoring associate productivity and compliance with company policies and procedures
Approves associate schedules and analyze, ensuring staffing levels and team expectations are met for the department
Completes month end & annual Associate Performance Reviews and develops/reviews associate individual development plans
Effective performance management of associates; also oversee other teams when acting as team manager on duty
Recruits, interview, make hiring decisions and extend employment offers
Conducts effective team meetings
Ensure the timely and accurate processing of customer fraud alerts and claims in compliance with federal and company guidelines
Creates monthly department reporting to summarize department performance
Analyzes and tracks trends based on data/reporting and recommend/implement policy and procedure updates or changes
Review department processes and recommends changes for process improvement
Acts as a liaison between CarMax Auto Finance and CarMax Sales and Business Operations teams by providing reporting/feedback, gathering information to coordinate process improvements or training needed for all areas; analyzing, summarizing information and reporting trends to management
Assists with internal and external audits
Effectively motivate and develop a remote workforce
Ability to work a flexible schedule, including evening, weekends and holidays
Bachelor’s degree or minimum 2 to 3 years of applicable experience

120

Team Manager Resume Examples & Samples

To own the customer relationship through a team of team members
To demonstrate good knowledge of BT products and processes across functions and their customer base
To build and maintain internal relationships across own organisation and, where appropriate, the wider unit
May be involved in providing information at a local level with trade unions
To demonstrate awareness of BT’s strategy and good knowledge of unit strategy
To act as coach on a range of products and techniques for dealing with customer issues at each stage of the customer interaction
To ensure compliance targets are met for own team and to meet people related targets
To communicate operational plans as it applies to the team, report on productivity and other measures as required
To act as the first escalation point for customer complaints and retain ownership until resolution
To be responsible for resource planning and capability matching within their team
To own and develop the Customer Relationship with their designated customer-base and to deliver excellent customer satisfaction
To own the customer relationship at "peer level" or higher within the customer organisation,
To manage Service Delivery and Reporting, as well as to build and enhance a mutually beneficial relationship
To meet all people management related targets
Typically Bachelor of Business Administration, Economics, or equivalent
In most cases, requires experience as a line manager in a service / billing environment, excellent coaching skills and experience of dealing with performance issues
Good knowledge of product area; what it is, does and how it is delivered to the customer, also how it fits with other products
Could require a significant level of customer business awareness and a thorough understanding of products appropriate to the customer base, billing / credit management
Customer management skills
Good IT / Communication competencies in one or more field, to provide the necessary guidance and input during customer service impacting issues
Ability to represent the unit with local trades unions

121

Team Manager Resume Examples & Samples

Directing a staff responsible for providing high quality customer service by responding to telephone inquiries, customer requests and problems related to credit card fraud and dispute claims
Initiating fraud claims, as well as providing information on currently existing fraud and dispute claims
Interfacing with multiple departments to service all customer needs in regards to fraud and dispute issues
Providing leadership and direction, while coaching, providing feedback, and mentoring the team members
Providing a high level of service to our customers while maintaining service levels and mitigating financial risk
Developing a strong working knowledge of our systems, policies, procedures and products
Interacting with internal departments to ensure the customers' and employees' needs are met
Ensuring compliance with applicable internal policies and procedures and regulatory requirements
Formulating and recommending practices to increase the effectiveness and efficiency as well as envisioning and articulating opportunities of change for the department
Developing and executing strategies to improve, and deliver products and services to meet our customer and business needs
Strong knowledge of operation functions, systems, policies and procedures for the assigned area
Strong interpersonal, verbal and written communication skills

122

Team Manager Resume Examples & Samples

Act as first point of contact for bank limit sanctioners
Approve usage of sanctioned bank limits
Request new or increases in bank limits once approved by T&WC Risk
Co-ordinate Trade’s input into annual review process – providing data as to utilisation and earnings and forecasting demand
Proactively forecast required demand for bank limits and recommend appropriate limits
Report excesses of agreed limits and own through to resolution
Deliver high quality and consistent, credit applications, making recommendations
Act as a dedicated source of knowledge to other areas of Trade on area of specialism
Maintain integrity of GTPMS and credit systems data
Approve requests for usage of agreed bank limits in line with agreed strategic priorities
Request increases / new facilities in liaison with T&WC Risk – proactively identifying when limits are required as well as reacting to requests
Record sanctioned facilities on GTPMS system
Ongoing reconciliation of limits
Maintaining GTPMS to provide an audit trail / history of activity
Ensuring portfolio of limits in line with sanction
Monitor utilisation of sanctioned limits and escalate excesses, owning through to correction
Co-ordinate input into annual review process – providing utilisation and earnings information and estimating future requirements (increases and reductions)
Internal instructions/procedures
Knowledge of Trade Finance
Knowledge of Trade and other bank systems
Awareness of legislation affecting the Bank and customers (including Data Protection Act, Companies Act, Insolvency Act, Financial Services Act) and have the highest regard for confidentiality
The ACIB professional qualification or other finance related professional qualification would be preferable
Knowledge of Trade products as they apply to bank risk
The job-holder will be expected to have advanced skills in Excel and the ability to manage and manipulate data into a variety of formats (spreadsheets, PowerPoint presentations) and be able to produce supporting written analysis
The nature of the job requires the applicant to work to tight deadlines and have excellent interpersonal skills
Completed 12 months in their current role at a grade of BA3 or BA4 grade
Last - year PD rating of Outstanding, Very Strong, Strongor Good
Should not be on active CAP/DAP as on 28/10/2016

123

Team Manager Resume Examples & Samples

Monitor Output Per Paid Hour metric and ensure the required targets are met on a monthly basis for Mortgage Assessment vertical
Ensure ATOM targets of the vertical are met on a monthly basis
Identify and recommend change initiatives across Mortgage Assessment to decrease cost per transaction
Monitor customer driven service level metrics and ensure service levels are accurately measured and reported
Ensure quality (process and decision quality), in line with service levels to maximise satisfaction of the stakeholders
Ensure optimal resource loading and capacity planning to realise optimal service level delivery against minimal cost for Mortgage Assessment vertical
Build Engagement, culture and diversity in the team
People management and development plans for the team
Align process delivery objectives with strategy for Assessment and Australia Operations
Continuous improvement of processes and monitoring of operational cost reductions
Ensure all processes are documented and fully compliant
Ensure the process is audit and risk compliant

124

Team Manager Resume Examples & Samples

Running of floor to include answering questions, handling system downtime and meeting AUX metrics
Creation of a sales environment through floor games and activities
Weekly scan and daily coaching goal per CCP
Feedback and tracking of performance impacts – positive and negative – for Operations Manager (attendance, AUX, product specific, etc.)
Yearly agent appraisals
Participation in client calibration sessions, visits and trainings
Interview and selection of new hire candidates
Miscellaneous as required
3+ years’ experience in call center environment

125

Team Manager Resume Examples & Samples

Develops a sales business plan to meet Technology sales, margin, gross profit, and budgetary goals
Ensures revenue and margin goals are attained by sales team
Establishes and maintains client relationships and programs
Works directly with office products leadership to ensure sales reps are supporting the office products inside account managers and seeing opportunities through completion
Ensures support for sales team via regular team calls, one on ones, and continued training and development. Assists in preparations of bids and presentations as necessary
Creates an environment of success while building a strong team
Monitors Technology sales team performance and communicates results to individuals, teams, market, and management team
Manages the selection, termination, development, measurement, motivation, and cooperation of the sales team
Manages technology budget and sales margin
Ensures that STS policies are communicated and implemented

126

Team Manager Resume Examples & Samples

Lead, support and develop a team of service managers, focussed on building excellent service relationships, delivering contractual service targets, managing cost reduction plans, driving service improvement activity, to improve customer satisfaction and loyalty
Setting and implementing a clear strategy for the team. Lead and give direction to all service teams, (operational, development, support and other suppliers), for the ROI Major Customers customer base
Operate at senior/executive level and be accountable for customer satisfaction and loyalty
Build strong, influential relationships and shape both short and long term initiatives to transform service, grow revenue, and reduce costs
Reviewing contracts with the individual service manager i.e. Contract reviews
Implementing shared learning’s across the team
Point of escalation for the ROI Service Management team
May be involved in high-level contact with medium to major sized businesses
Build and deepen your knowledge of our customers business, systems and IT and understand the competition environment
Build and maintain collaborative relationships with key customers, stakeholders and suppliers
Builds excellent service relationships, to improve customer satisfaction in defined customer base
Build and maintain strong working relationships with BT Account/ Business Teams
Extensive knowledge and experience in a customer service environment, leading a team of service management professionals
Exceptional relationship management experience - evidence of building and maintaining excellent high-level "peer" or above relationship with account teams, service teams and other internal suppliers
Building and maintaining strong collaborative relationships with suppliers, customers & internal stakeholders
Proven strong leadership capability and experience in setting & articulating strategic direction

127

Team Manager Resume Examples & Samples

Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions; Provide constructive feedback
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; Prioritize client deliverables and maintain TAT
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations; prepare & analyze the reports, take necessary actions to improve the process based on the analysis
Influence the lives of others: Develop, train, and manage team members; take ownership of the process and team members’ performance; supervise the team members productivity and quality; Set targets periodically and constantly follow it up with the agents; Conduct team huddles

128

Team Manager Resume Examples & Samples

Provide vision and direction for the team
Define and document policies and procedures to accomplish objectives of the team
Set priorities of projects being driven by the team
Manage resources for given projects
Provide updates to company as to the status of the services
Provide technical mentoring of staff
Assist in software deployments, configurations and troubleshooting as needed
Work closely with Software Development, Quality Assurance, Project Management and other Operations teams ensure a stable service
Ensure software and systems deployments are repeatable with consistent results
Monitor all aspects of the service, receiving alerts when trouble is detected
Resolve issues with the service
Provide Software Development with feedback as product deficiencies are noted
Provide technical support for testers using the environment
Track projects through a ticketing system
Provide communications to key stake holders regarding issues encountered or planned changes

129

Team Manager Resume Examples & Samples

Plan, direct and organise the day-to-day operation of a multi-lingual fraud detection team
Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings are in place to positively support our raise the bar philosophy
Advanced working knowledge of MS Office required (esp. MS Excel)
We seek a strong, self-driven leader with demonstrated ability to motivate, drive, manage and grow a fast paced operations team
This person should possess strong people and performance management skills
Ideally have at least three years’ experience in an operational people management role
She/he should also have a strong business acumen and be able to create, communicate and achieve a vision
Candidates with experience working within the fraud / risk management domain preferred
Knowledge of SQL beneficial

130

Team Manager Resume Examples & Samples

Understand the requirements of QMS, Partner processes, standards, and specific project requirements to define the process
Document the required process
Train the teams and assist the teams in implementing the process
Facilitate the team in implementing the ISO 9000, ISO 13485, ISO 27000, FDA and SPA practices
Keep track of changing QMS process, Standards update and partner processes and adjust the project process accordingly
Review the project artifacts
Interact with different stakeholders like Project Managers, Project Teams, Central Quality Functions, Partner teams and Partner Quality and Process teams
Facilitate the teams in conducting Defect Prevention Activities and Root cause analysis
Conduct trainings in process and related topics
Conducting Internal Quality Audits, Quality gates Tracking, Technical Audits, and Configuration Audits
Perform Metrics Analysis with the project data
Perform regular project reporting and tracking
Collaborate with segment and organization level quality managers, share and implement best practices
B. Tech/BE (CS, Information Technology) /MCA from a reputed institute with excellent track record
Minimum 8-10 years experience in Quality Management as Project Quality Engineer or Project Quality Manager
Knowledge of SDLC and Software engineering process
Experience in Software Development as a Developer/Tester/Project Manager/Test Manager would be an added advantage
Experience in defining process and monitoring it
Experience with Agile: SCRUM
Experience in working on ISO 13485 compliance
Facilitated the teams in implementing IS0 27000 compliance
Experience in working on ISO 9000 (Certification in standards would be an added advantage but is not mandatory)
Knowledge of FDA Standards for software development
Experience in conducting audits
Experience in preparing the teams for facing internal and external audits
Experience in facilitating the team in implementing the CMMi/SPA practices
Experience in working on SAP Document Management System, Sharepoint, Minitab and TFS would be an added advantage
Good command over English in written and spoken communication

131

Team Manager Resume Examples & Samples

Provides technical support, advise, experience
Responsible for managing conflict, managing diversity
Leads team by role modeling company values
Provides technical education on call center strategies, including all related policies, policies and applicable laws governing billing and collections
Communicates business performance and direction
Two (2) years experience in a supervisory capacity, preferably in a service environment managing non-exempt level associates
PC proficient
Understanding of call center dynamics and key measurements

132

Team Manager Resume Examples & Samples

Complete annual Associate Performance Reviews
Development, review, and monitoring of associates via performance updates and month-end reviews
Conduct monitors/account audits to ensure compliance and provide coaching and feedback
Create department schedules, balancing associate availability and company needs
Approve or decline customer account extension requests and accounts in review for repossession

133

Team Manager Resume Examples & Samples

To own the customer relationship through a team of Team Members
To demonstrate good knowledge of BT products and processes within own product areas
To build and maintain internal relationships across own organisation, and where appropriate, the wider unit
May act as the first escalation point for customer or internal issues
To coach Team Members on processes and procedures for own products and ensure compliance targets are met for own team
To meet all people related targets
To communicate operational plans as it applies to the team, to manage work volumes within the team and report on productivity and other measures as required
N/a
Ideally some experience as a line manager, or significant experience as a Team Member within the organisation, or a new entrant graduate

134

Team Manager Resume Examples & Samples

1 Insight into how well APTP is able to maintain and deliver the same service levels to the clients and other stake holders both internal and external to the bank
Detection and prevention of unusual scenarios causing any potential risks to the bank
Adhering to capturing and documenting any changes made to the day to day operations and ensuring the same is followed by the team
Monitor KPI and KRIs and ensure any diversion from the standards are highlighted and addresses
Focus on control in terms of MIS production and break management
Developing and enhancing processes and procedures
Driving forward technology solutions
Improving client service to our internal and external clients
Requires a high level of MIS concerning all open activity together with escalation of problem issues to Senior Management
Responding to queries in line with stakeholder expectations and ensuring all responses are clear and identify the critical elements of the query to avoid potential rework at a later stage
Ensure the business unit operates in accordance with stipulated risk management policies and procedures where failures and shortcomings in policies and procedures are reported
Manage and build relationships with internal / external stakeholders and actively manage the expectations of these stakeholders Should be able to lead and organise different meetings with different stakeholders
Working closely with team members, management and technology on strategic and tactical projects
Should not be on active CAP/DAP as on 30/12/2016

135

Team Manager Resume Examples & Samples

Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
Maintains good relationship with clients, working closely with them towards business objectives and handle all requests and escalations at the right time
Maintains professional and technical knowledge in the contact center operations and helps in setting up and improving knowledge management
Accomplishes organization and customers goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Identifies, analyzes, organizes, and leads operational development opportunities that are scalable within the contact center organization
Make recommendations to the current workflow and processes through automations, process improvements and innovations
Design and Implement rewards and recognition and performance improvement policy for the subordinates
Implement risk and change management processes including business continuity
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
Prepares and reports out performance reports by collecting, analyzing, and summarizing data and trends
Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
Domain expertise - Contact center, Services, Tech Trouble shooting etc Industry Experience - Tech and IT companies, banking and Finance (services) focusing on premium customer or retail also a close secon
Experience of working with a distributed team (especially India/ MNL/ EMEA)
Experience of transitions
Experience of 'incubating new processes' /new products
Some basics of Quality (such as Six Sigma - Green/ Black Belt trained)
Project management exp
People management - should have managed a team of ~30- 40 people strong (across multiple workflows).most of the call centre profiles deal with stable scaled workflows
Experience in implementing metrics and measurements
Experience in workforce planning, estimation and Budgeting

136

Team Manager Resume Examples & Samples

Must have been on the production floor for no less than 60 days
Nothing higher than a “verbal” write-up in EIS
Excellent attendance
Proficient in Microsoft Office; Outlook, Word, & Excel
Be able to work as part of a team as well as independently, as required
Excellent work ethic!

137

Team Manager Resume Examples & Samples

Holistic Claims Management
Customer Commitment
Stakeholder Engagement
Manage and report on incoming work volumes, rosters and administration systems, functions and workflow management to ensure the service proposition offered to AMP customers is consistently achieved
Actively lead, engage and develop the team to manage daily and future volumes to meet quality and productivity outcomes, whilst ensuring exceptional customer/planner/adviser service levels
Coach, motivate and lead staff ensuring that performance management tools are in place for all staff and that regular feedback and monitoring of staff performance is undertaken
Empower team with authority, accountability and resources necessary to make decisions and solve problems in line within the agreed service proposition
Review Case Manager files and contribute to round tables (where applicable) to confirm strategies; review and sign off payments etc
Manage and resolution of service escalations and act as contact point on Claims investigations and any related complaints
Provide training for new and existing staff in line with the Career Development Model and other appropriate training plans
Support, develop and influence team members in a fast paced environment and/or through period of change
Excellent relationship development skills applied within a customer service and team leadership role
Presentation of key claims communications or L&D material on an as required basis

138

Team Manager Resume Examples & Samples

Be an amazing leader and motivator
Be an exceptional manager and people developer
Be an exceptional communicator to your team and stakeholders
Be hungry to become and actually do become an expert in the scope and detail of this pilot
Be able to analyse data and drive actions from the data
Be compliant and ensure your team is compliant with every rule, regulation and policy governing this pilot and the products offered
Make sure your team are experts in what they do and that they adhere to the FAIS(Financial Advisory and Intermediary Services Act)
Monitor non-compliance issues and apply appropriate corrective action in accordance with company policy and procedure
Identify staff priorities, specific to their responsibilities and in accordance with overall priorities of the business
Investigate out of line situations and take appropriate action to rectify problem areas
Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
Ensure that talent reviews are conducted on all staff to identify the appropriate talent management strategy and drive implementation
Provide supervision for agents to become FAIS accredited
Drive the beOperations mindset and be a Blue Ocean Leader
Coaching and developing others
Communication and influence
Performance focus
3 to 4 years call centre experience (preferably outbound)
Minimum 1 year of call centre management experience
Management experience in a telesales environment (an advantage)
Sales and customer services experience within a Financial Services call centre environment

139

Team Manager Resume Examples & Samples

To lead a team of CDSS Associates to ensure necessary SLAs are met
Capture data associated with SLAs and provide necessary reports to Leadership
Conduct performance monitoring and reviews, and setting performance goals from this
Involvement in process improvement initiative such as LEAN or Six Sigma projects to drive process improvements
Identify training and development needs of the team and liaise with the training process specialist for the fulfilment of these where appropriate
Handle escalations where necessary
Coach and support new team members to help them meet the required standards
Act as ‘shift cover’ supervisor for different teams to ensure their ongoing performance
Manage team attendance
Ensure Reward and Recognition within teams
Creative development of team incentives to ensure team motivation
Ensure regular communication with team through team meetings, one to ones and day to day contact
Minimum of two years people management and leadership experience
Minimum of two years’ experience in a customer facing or back office Telecom, banking or finance role
Minimum 4 years of overall work experience
Degree level education (minimum 3 years college education)
Telecom or Financial Industry Experience
High standard of written and spoken English
Highly Numerate
Competence in Windows based tools (Outlook/Word/Excel/PowerPoint)
Escalation management and complaint handling

140

Team Manager Resume Examples & Samples

College degree/Undergraduate university degree an asset
Claims experience/knowledge an asset
Experience in managing and leading effective teams that are multifunctional
Experience in project management is an asset
Ability to exercise effective leadership skills to secure consistent efforts and positive results from personnel
You are able to create and sustain positive team spirit and a constructive working environment within the team
Ability to motivate personnel and delegate work demands effectively
You demonstrate support for change and understand basic change principles
Ability to communicate effectively and interact successfully with personnel, management, corporate office, partners and external contacts
Ability to exercise flexibility
Work proactively to meet partner needs and job demands
Ability to function effectively in a fast-paced, multi-faceted environment
Ability to balance urgent demands with available manpower
Ability to employ initiative and innovation to improve departmental effectiveness
Demonstrate superior interpersonal skills and communication skills
Demonstrate strong client service orientation
Ability to assimilate, and influence others to follow, various rules and procedures
Demonstrate organization and time management skills; effective prioritization
Professional image and manner
Commit to personal and professional development
You demonstrate full support of company direction by understanding and adhere to the mission and strategic orientation of the Company
You have excellent computer skills
You have a thorough understanding of the coaching process and the techniques required to coach people

141

Team Manager Resume Examples & Samples

Highly numerate and able to understand statistical information
At least 2 years’ experience held in a management post
Team Management – able to demonstrate previous examples of managing teams across a variety of locations
Competent user of main Microsoft packages (Word, Excel, PowerPoint, Visio)
Must be able to demonstrate enthusiasm and a driving passion for delivering exceptional operational management that consistently exceeds customer expectations whilst inspiring and mentoring teams
Dependable and self-motivated with an ability to work to tight deadlines
Although home-based, the ability to travel, sometimes at short notice and with occasional overnight stays
Flexibility to work out of core hours to meet business needs as and when required
Demonstrate an ability to treat all individuals with respect, responds sensitively to differences and encourages others to do likewise

142

Team Manager Resume Examples & Samples

Understand and anticipate the downstream impacts from changes to time and attendance or pay impacting systems
Conduct audits to ensure data accuracy and process adherence
5+ years of International Payroll experience required along with timekeeping experience. Applicant need to be in People Management role and should have minimum 2-3 years of experience in the same role
Experience with Kronos or similar time management software systems is mandatory
Master’s degree required from an accredited university
Experience creating process documentation
Knowledge of the organizations inter-department relationships and the ability to work with all levels of the organization

143

Team Manager Resume Examples & Samples

Effectively supporting team members to high engagement, productivity and analytical insight
Ensure strong interlock ties with stakeholder groups for the forecasts to ensure coordination and to quickly identify barriers to growth targets
Coordinate monthly triage process across Home Solutions business with Marketing and Finance
Continual improvement in forecasting accuracy
Develop Market Analysis to help support business planning and target forecasting

144

Team Manager Resume Examples & Samples

Lead, motivate, monitor and coach employees in order to develop and improve their skills so that customer expectations are fully met and to ensure commitment to inclusivity and the maintenance of appropriate behaviour and conduct
Ensure that the service is delivered on a timely basis, including planning for contingencies, in order to meet and wherever possible, exceed contractual obligations and ensure compliance with KPIs
Establish effective written and verbal communications to all levels ensuring that all relevant information is processed and disseminated both accurately and in a timely manner
Oversee the formulation of local procedures for areas of responsibility in line with company policy and procedures ensuring their implementation and adherence at all times
Organise, allocate and deploy resources within areas of responsibility to achieve contractual compliance and manage the time and attendance system to ensure accurate recording of hours for payment and absence management
Liaise with all external agencies as required, ensuring that contractual issues are resolved and mutual understanding and co-operation is achieved and maintained
Identify, organise, monitor and, at times, deliver appropriate training to employees within areas of responsibility
Monitor and advise on Health & Safety policies, oversee risk assessments and conduct security audits to ensure a safe and secure working environment is provided for employees and prisoner welfare within areas of responsibility
Monitor operational usage of PAC’s to ensure the accurate and timely capture of data
Conduct investigations as required to ensure that issues are thoroughly examined and resolved and relevant standards are adhered to
Supervisory experience of managing and developing a team
Experience of implementing and applying procedures related to contract compliance
Knowledge of the criminal justice system
Understanding of company’s purchasing procedures and systems

145

Team Manager Resume Examples & Samples

Responsible for the day to day management, initial and ongoing development and motivation of a team of Warehouse Operators, ensuring that they consistently meet productivity and quality objectives
Responsible for ensuring the site works within legislative requirements, taking account of health & safety at all times
Must be proactive in seeking improvements in process/methods of operating
Responsible for the achievement of Key Performance Indicators and delivering a high level of on time, on cost, customer service
Ensure the delivery of effective communication and staff engagement plans

146

Team Manager Resume Examples & Samples

Previous experience of working within a Contact Centre Environment in a Managerial/Team Leader role
Be able to plan and organise work schedules
Be calm, able to work under pressure and meet multiple deadlines
Be able to make decisions and react quickly when problems arise
Have positive leadership skills
Be able to take ownership of a role and department
Inspirational Leadership skills to lead your team with vision and passion
Previously experienced in a fast-paced Contact Centre environment
An excellent role model
Organised and diplomatic
Able to make difficult decisions, often based on incomplete evidence
Highly motivated and a ‘self-starter&#8217

147

Team Manager Resume Examples & Samples

Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings / 1:1s are in place to positively support our raise the bar philosophy
Min 3 years’ experience in an operational people management role
Strong business acumen and be able to create, communicate and achieve a vision

148

Team Manager Resume Examples & Samples

Delivering agreed specification & testing projects to meet Market/Sales customer and project
Identify risks and barriers to successful delivery, and, propose recommendations for resolution in
Demonstrate a comprehensive understanding of standard Protective Coatings Industry and

149

Team Manager Resume Examples & Samples

Lead, motivate, and develop a team of highly engaged associates in a high stress, fast paced environment
Develop and implement departmental goals and objectives
Monitor associate productivity and performance and utilize performance management techniques regularly
Develop, review and monitor associates’ Individual Development Plans
Complete annual Associate Performance Reviews and monthly desk reviews with associates to provide performance updates
Recruit, interview, make hiring decisions and extend employment offers for associates
Assist Division Accounting team members with resolving open items on balance sheet account reconciliations
Build, develop and manage relationships with internal departments, CarMax stores, CarMax Home Office and banking and other external partners
Using sound judgment, evaluate and resolve customer refunds, elevated posting requests and problem payments
Analyze process flows, initiate and implement efficient process improvements
Analyze and interpret department trends, and recommend changes and/or solutions
Develop and lead CAPS department training and educate associates regarding CarMax philosophies and Accounting Principles/Policies
Ensure associate compliance with company policies and procedures and state and federal regulations
Conduct system and user testing for new accounting software and software updates
Understanding of simple interest loans and how they are calculated and operate
Effective time management and project management skills
Ability to multi-task in a high energy and fast-pace work environment and manage stressful situations
Ability to complete CarMax provided training as required
Ability to effectively communicate (written and verbally) with both associates and managers
Bachelor degree in Accounting or Finance or equivalent related experience/ training
Proficiency with MS Excel and MS Word
This position requires the ability to execute intermediate math skills
The position requires strong analytical and organizational skills
Creative approach to problem solving

150

Team Manager Resume Examples & Samples

Responsible for the management of front line staff, including evaluating and motivating 20-25 individuals
Responsible for maintaining productivity and quality standards on a daily basis
Responsible for ensuring service level targets are consistently met in inbound and outbound segments. Also ensures service level targets are met in the areas of incoming faxes, emails, and ACTION requests in the MasterMind queue
Handle escalations and resolve Authorized Dealer and ADT SSO concerns from front line reps, customers, and field representatives
Evaluates the effectiveness of his/her team through individual technical audits. Delivers summary reports to management on a regular basis
Coordinates and facilitates individual and team meetings to set goals, discuss progress, and identify opportunities for improvement. Administers performance reviews and merit increases for all subordinates
3-5 years technical security and/or call center experience
Experience managing large team
Strong verbal and written communications
Superior Time Management
Basic computer/PC /MS Office/Windows knowledge

151

Team Manager Resume Examples & Samples

Leads and models quality service at every client interaction. Ignites a passion for identifying client needs, exceeding their expectations and delivering on high standards of service
Encourages and assists each team member in achieving his or her full potential through positive coaching. Provides feedback on team and individual objectives
Ensure Analysts acquire/improve their relevant competencies through coaching and by participating in their development plans
Provide problem and complaint resolution on contentious claims for issues not resolved by the analysts, co-ordinate responses to claim appeals from customers, branches, Ombudsman and regulatory bodies
Monitor, understand and be accountable for the business and financial results of the team
Ensure claim philosophy for TD Life and health is administered in a consistent and cost effective manner in accordance with the TPA agreements (Canada Life and Sun Life)
Provide a thorough analysis and provide clear and concise recommendations on claims referred to them by claims analysts based on the departments authority limits taking into account contractual provisions and all relevant information on file to determine eligibility for benefits
Approve and decline claims over the claims analyst’s limits
Monitor daily workflow, weekly reports and monthly reports to ensure all service level agreements are met or exceeded
Provide oversight and ensure adequate controls are in place for all claim processes
Approve all payments are processed accurately

152

Team Manager Resume Examples & Samples

To effectively manage workload of the team (a typical headcount of 20, not exceeding 25), using an identified system to allocate work appropriately, including monitoring and assisting employees using specialist knowledge of the service and demand management tools, in line with service level agreements
To be responsible for all processes within team including procedure guides, ensuring all are mapped with appropriate data protection and quality checks and are updated on a regular basis. Gain knowledge of the process and service area in order to participate in any initiatives to develop these further, to ensure efficient and effective in meeting customer needs
Continually review working arrangements, systems and procedures, to improve service delivery and identify efficiencies
Review and update service level agreements, in consultation with team and client on an annual basis
Build and develop effective working relationships with clients, third parties and within Capita and provide first point of contact with clients on day to day work related issues, providing effective negotiation to enable resolution of any issues and undertake regular service reviews
To be responsible for effective communication by providing in-depth specialist advice and information to employees/clients/customers via e-mail, telephone, written and face to face. The communication may be of contentious information/situations
Recruit, plan and manage the deployment of resources within the team in order to maintain a skilled and effective workforce to meet contractual obligations and achieve service levels by ensuring the team deliver to set targets
Provide performance management data to the Business Services Managers/Safeguarding Administration Manager to facilitate monthly reporting framework is adhered to and use this information effectively to manage the performance of the team to maintain and improve standard of service delivered to customers
Motivate and develop the team through appraisals, coaching, one to ones and personal development plans, setting appropriate objectives in line with service objectives, ensuring they have appropriate skills, empowerment and responsibility to undertake their role effectively
Work with other Team Managers within Business Services to provide a resilient service to the customer
Work with the West Sussex Intelligent client team to resolve and issues and develop the service in line with changing council and Capita requirements
Manage day to day operational HR issues such as absence management, disciplinary/capability/grievances, in line with current policies and procedures including appropriate liaison with HR specialists and senior managers, as appropriate, and take any identified appropriate action required
Hold regular team meetings and briefings to disseminate information and provide team members with effective means of giving feedback to managers
Be responsible for producing an annual training programme in line with the required skill sets, to maintain a high quality of work provided to customers and, also meets all elements of mandatory training/induction required
Maintain awareness of changes (including legislative) within the specialist areas of the team, and undertake appropriate training as required, communicating changes to employees as appropriate
Gain knowledge of other Team Managers’ areas of responsibility in order to provide support and cover as required
To be responsible for effective communication by providing in-depth specialist advice and information to clients/customers via e-mail, telephone, written and face to face
To be responsible for regular Health & Safety assessments of local team including advice on policy and procedures
To ensure accuracy, confidentiality, security and maintenance of all information, in line with client and Capita data protection requirements, ensuring all necessary steps are taken to minimise risks and report any breach/near miss of information security as per agreed reporting protocols
To support Capita Corporate Social Responsibilities by providing opportunities within team for learning placements and other projects which will positively impact on the local community
To undertake any other duties in line within the scope of the role as requested by the Business Service Manager/Safeguarding Administration Manager
Ability to operate a demanding administrative service. Normally demonstrated by evidence of locally managing the operation of a service, contributing into procedural reviews and objective setting. Key skill 1
Excellent interpersonal and communication skills in order to influence the actions of others, convey potentially contentious information, and negotiate, persuade clients to adopt a particular or different course of action than that they might choose, such as persuading clients to have their needs meet in a different manner or to resolve service delivery complaints. Key skill 2
Ability to research, analyse information, interpret, plan over the medium term and make judgements within budgets based on the needs of the client, including efficient problem solving skills to ensure client demand is met and to a high standard. Key skill 3
Sound and accurate IT skills in order to produce reports, presentations and spreadsheets and monitor statistics. Key skill 4
Close attention to detail and ability to meet tight deadlines in order to deliver an efficient and effective service. Key skill 5
Ability to adapt to changing situations in a measured and flexible manner in order to adapt the service provided to suit any change in circumstance whether legislative, structural, partnership related etc. Key skill 6
Ability to gain the trust and respect of other professionals in order to be able to secure and develop partnership working.Key skill 7
Very good creative skills for either designing easily understandable communications or for dealing with people or development of specific policies and procedures.Key skill 8
The ability to act in an appropriate manner and with discretion, whilst hearing confidential, sensitive or disturbing information.Key skill 9

153

Team Manager Resume Examples & Samples

Establishes & communicates performance standards & objectives, conducts performance appraisals. Recommends/approves salary adjustments, promotions, transfers & dismissals. Keeps staff informed of current problems, changes, & new developments in the department & company by conducting periodic meetings
Monitors operations & staff & recommends, when necessary, changes in methods, procedures, structure, & additions or changes in personnel to secure optimum utilization of resources
Installs and/or monitors the approved Corporate Productivity and/or Work Management Program, reports on productivity trends, & recommends & implements changes on an ongoing basis to improve productivity
Reviews, analyzes, & assigns losses to the appropriate claim technician
Reviews files on a periodic basis to determine accuracy & completeness &, if required, issues directives for further investigation, evaluation, negotiation, contributions from other parties, subrogation, arbitration and/or contact with legal channels
Monitors the accuracy, completeness, & the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim files
Reviews reserve recommendations, establishes reserves & makes recommendations on reserves exceeding authority
Provides the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverages, & settlement techniques
Extends settlement authority as warranted and/or investigates & settles difficult cases as required or requested to assure proper investigation & disposition of all cases
Reviews & assists in preparing suit cases for forwarding to legal counsel, checking to assure that coverages are not exceeded & legal reserves are adequate & confers with attorneys regarding these matters Attends trials, settlement conferences, mediations, & arbitrations, as required
Assists in the preparation of account, carrier or broker reviews
Organizes workflows of the Focus System & Claim Workstation to provide maximum productivity
Assists in the training of new Claim Team Managers
Ensures staff is in compliance with internal large loss reporting guidelines
Performs other related work as required or requested

154

Team Manager Resume Examples & Samples

Analyzes, approves and authorizes assigned claims and determines benefits due based on a client’s disability and total absence plans
Manages disability claims according to plan ensuring compliance with duration and guidelines
Assists in facilitating the implementation, continuous improvement and integration of all disability and absence management programs/processes within the unit
Maintains up-to-date knowledge of industry trends in integrated disability and absence management
In direct communication with claimants and clients on the claims process via phone or written correspondence. Requests supporting documentation required to process claims
Coordinates investigative services and may need to provide information on claims being appealed
Determines referral of claims to a third party vendor for surveillance, independent medical evaluation, peer review, etc
Makes every reasonable effort to select, train & develop qualified minorities & women in support of the Company’s Affirmative Action Program
Establishes and communicates performance standards and objectives, conducts performance appraisals
Recommends/approves salary adjustments, promotions, transfers and dismissals
Monitors operations & staff and recommends, when necessary, changes in methods, procedures, structure, & additions or changes in personnel to secure optimum utilization of resources
Counsels team members on educational & job opportunities which will enhance their career development, & keeps staff informed of current issues, changes, & new developments in the department & company by conducting periodic meetings
Administers all company human resources policies & procedures, communicates to staff, interprets as necessary, & ensures compliance
Reviews files on a periodic basis to determine accuracy & completeness and, if required, issues directives for further investigation, evaluation, etc
Monitors the accuracy, completeness, & the appropriateness of billings to the client
Controls expenses to meet the budget/forecast expectations, & keeps expenditures to a minimum
Assists in establishing department objectives supportive of corporate and strategic objectives
Assists in the preparation of account, carrier or broker/consultant reviews
Monitors workplace & work practices to ensure safe office conditions, & makes recommendations and/or changes as necessary
Keeps direct manager informed verbally & in writing of activities & problems within assigned area of responsibility
May participate in sales presentations and meetings with prospects and current accounts in support of corporate revenue objectives

155

Team Manager Resume Examples & Samples

Evaluate the control environment, identify areas of concern, and recommend solutions impacting operational controls
Lead initiatives related to reviews of processes and procedures, making recommendations to gain efficiency and scale, and ensure adequate controls are in place, effectively documenting and communicating results
Work regularly with key business stakeholders to identify and resolve areas of concern related to controls
Participate in projects addressing control gaps or deficiencies and prescribing solutions to address areas where controls are deficiently designed or not operating effectively
Scope of work includes planning the project, documenting and evaluating existing processes/control systems, and developing and presenting recommendations for needed changes or improvements
Participate in, and/or lead other centralized projects or initiatives, as necessary
Day to day oversight of the Daily Reconciliation team

156

Team Manager Resume Examples & Samples

Active FINRA Series 7 & 63 licenses
Active FINRA Series 8, or 9 &10 licenses
Thorough knowledge of brokerage/financial services industry with a minimum of three years prior experience (required), including business development and trading operations (preferred)
At least one year supervisory/management experience required with two years preferred
Demonstrated passion for providing client-centric solutions
Positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
Excellent verbal and written communication skills to influence and build consensus as well as proven presentation skills
Demonstrated skill in leadership, team/employee motivation, and employee coaching
Proven experience working collaboratively, improving productivity, and implementing ideas
Ability to work a flexible shift, which may include early morning hours, late night hours, or weekend hours
Prior experience with staffing and workforce management
Additional management or leadership training

157

Team Manager Resume Examples & Samples

Experience of managing c.20 employees in front-line customer service/clinical environments
Ability to develop and deliver presentations to direct reports and stakeholders
Must be able to demonstrate enthusiasm and a driving passion for delivering exceptional operational management that consistently exceeds Client expectations whilst inspiring and mentoring teams
Highly developed leadership/management skills
Analytical – familiar with MS Office, particularly Excel / Word and PowerPoint
Change orientated
Able to build strong working relationships with peer group

158

Team Manager Resume Examples & Samples

Management experience gained in a fast paced manufacturing/ production / FMCG environment
Proven experience in a people management role with the ability to deliver strong results through the team
Demonstrated ability to problem solve, report information/findings, develop recommendations, and implement process changes in order to improve operational performance
The ability to build effective relationships across all levels of the organisation and cross-functional teams through the application of effective communication, interpersonal, and leadership skills
Experience of continuous improvement

159

Team Manager Resume Examples & Samples

Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
Identifying and evaluating state-of-the-art technologies; defining user requirements and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
Maintains professional and technical knowledge in the program and helps in setting up and improving knowledge management
Identifies, analyzes, organizes, and leads operational development opportunities that are scalable within the program
Design and Implement rewards and recognition and performance improvement policy for the team
Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans
Act as a back-up for global delivery lead

160

Team Manager Resume Examples & Samples

Produce the Painted fuel tank in order to feed Frame assembly as per Daily Vehicle rolling plan by production planning & Control
Reduce consumable and rejection cost to meet Section Target
Formulate the Paint Shop production plan to optimise the power consumption
Reduce the safety incident in Paint Shop in order to meet Section target
Old methodology of training to new team member is not sufficient for paint process
Rework control and clearance in shop due to too many colour variant

161

Team Manager Resume Examples & Samples

To ensure all activities of Weld Shop should run smoothly
Ensuring smooth delivery as per requirement
Handling of team members
Responsible for sequential production planning and delivery as per plan
Responsible for maintaining & enhancing PQCDMS parameters
Trouble shooting of defects and accordingly control the defect outflow
Structured Problem Solving Approach for elimination of chronic defects
Participation in Daily Work Management (DWM) & actions as per requirement
Responsible for IMS related activities
Team Member multiskilling as per plan
Handling & training of team members
Ensuring TPM activities as per plan to meet business objectives

162

Team Manager Resume Examples & Samples

To ensure all activities of SQA/Incoming Inspection should run smoothly
Ensuring supply of quality BOP on line
Inspection & approval of incoming components for mass production
Planning and execution of Process & System QAV'S at supplier end
Initial Quality Establishment of New suppliers / new model development, IPPT along with Vendor Development department
Implementation of structured Problem Solving Approach for elimination of chronic defects
Analysis of routine problems and supporting Production team for its elimination
Ensuring TPM activities as per plan to meet business objectives (QM Pillar)
Responsible for maintaining emotional connect with team members and healthy ER in the section
Responsible for Implementation of improvement projects (VC/VE themes)

163

Team Manager Resume Examples & Samples

B.Tech
Domain Knowledge of PPC function
Material Flow systems, Kanban, Lean, PFEP
Production planning & control
Drive for result

164

Team Manager Resume Examples & Samples

Good command on troubleshooting CNC (HMC /VMC mc)/ Fanuc system /Mitshubishi PLC/Yaskawa &Fanuc robots / Cylindrical Grinding/Induction Hardening/Honing /SPM drilling reaming
PLC Programming & troubleshooting
Good hands on Hydraulic & Pneumatic system
Programing of GOT/HMI’s
Handling of shifts Breakdown
Management of DWM work and Maintenance Planning
Management of Maintenance Cost
Management of Spares and In-house repair of spares
Improvement Projects
Attending daily break down in shift
Coordinate the Safety & Fortnightly Meeting with team member
Spares Parts Planning
Shift MIS and DWM work using SAP
Implementation of PM Pillar activities
IMS and TPM
Kaizen horizontal deployment
Machine wise oil consumption tracking & oil abnormality closing
Weekly MIS circulation
Break down analysis through TPM methodology
Maintaining Geometrical accuracy of VMC/HMC /SPM machines
Root cause analysis by using troubleshooting techniques

165

Team Manager Resume Examples & Samples

Preparation of process sequence and Releasing work orders to team members and ensuring timely completion of them in Tool room
Procurement of Tool Room machine tools, Raw material for work orders and jigs, fixtures for Engine Assembly, Frame Assembly
Making the Multi-skilling Plan for team members and Reviewing them to ensure the proper utilization of team members and Machines in Tool room
Monitoring the Incident and Near miss Register and Ensuring Zero accidents through safe & healthy working environment
Timely Closure of All fortnightly meetings Points related to Safety and Team members
Re-conditioning of cutting tools in-house as per daily requirement of production
Estimation, Costing & Price Negotiation and Maintaining direct tool cost as per defined Target in Assembly lines and Tool room
Productivity Improvement and Cost Reduction by Timely completion of IMP’s & Value creation Themes taken in Engine and Frame Assembly
Daily production meeting to discuss major issues of production systems
Attending day to day Trouble shooting on machines in Liasoning with shift incharges

166

Team Manager Resume Examples & Samples

To ensure all activities of Aluminum Phase should run smoothly
Responsible for sequential production planning and delivery as per plan (Crank Case & Cyl head)
Knowledge of Machining process of Aluminum components
Knowledge of tooling, fixtures , SPM & CNC machines
Knowledge of Machine shop systems
Knowledge of IMS, QC Tools, FMEA
Shop floor management skill like (5S, TPM, JIT etc.)
Knowledge & Hand on experience of CNC machines, Programming & Robot Functioning & Teaching
Active listening abilities

167

Team Manager Resume Examples & Samples

To ensure all activities of Frame Assy should run smoothly
Responsible for adherence ofproduction plan released by PPC
Knowledge of Frame Assembly processes
Hands on experience on Line balancing & manpower planning as per assembly setup requirements
Knowledge of Assembly systems
Shop floor management skill like (5S, TPM, JIT, FMEA etc.)

168

Team Manager Resume Examples & Samples

Hire the right people, effectively set expectations, identify behaviors and coach employees to be outstanding performers
Identify and reinforce positive behaviors through formal and informal reward and recognition
Execute corporate, regional and local business imperatives to optimize team results
Encourage and develop teamwork among others and themselves
Responsible for delivery of customer satisfaction, business results and employee satisfaction in order to ensure achievement of scorecard and client goals
Comply with and ensure compliance of local, state and federal regulations and laws governing business operations, as well as, corporate and client policies, procedures and guidelines
Effectively communicate corporate and business expectations to all team members
Responsible for leading a team of up to 20 employees
Responsible for assets under their control
Provide supervision to both direct and indirect reports to ensure proper floor coverage and maintain a positive leadership presence at all times: "Manage By Walking Around"
Responsible for daily call monitoring to provide feedback and coaching of team members per the quality standards
Demonstrate company core values and culture
Participate in, and support, the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality, safety and value of the service we provide to our clients and our employees
Complete the APAC Customer Services Team Leader Certification Program and incorporate these competencies into all interactions with co-workers, clients, and community contacts
Supports the Quality Management Committee in the implementation and monitoring of respective quality programs, improvements and projects

169

Team Manager Resume Examples & Samples

Two to three years of operations experience in the financial services industry
Good organizational, managerial and project management skills
Basic knowledge of banking operations and human resources

170

Team Manager Resume Examples & Samples

Monitor the team’s performance and suggest improvement plan and activities to excel the results and increase motivation
Prepare the training plan regarding the need of the team
Forecast and execute recruitment plan of the team
Give feedback to the team members
Communicate with the internal customers in his/her area
Report to senior management
Administrative tasks related to the position
Outstanding leader able to communicate at all levels
Self-driven and responsible person with ability to adhere to deadlines
Analytical thinker able to deal with stressful situations
Decision maker with high sense of diplomacy
Customer oriented and expert in his/her area of knowledge

171

Team Manager Resume Examples & Samples

Lead & manage the team located in the global service center
Is responsible for the execution of the compliance services across entire NGSC team
Manage relationship with Regional Standards, Compliance and Risk Management
Develop and measure metrics to monitor the performance of the team
Identify opportunities for continuous improvement and drive change management activities
Coach the Compliance and Due Diligence team and monitor the quality of the team deliverables
Coach other teams in performing compliance / due diligence and monitor the quality of the deliverables
Coach Content Enablement team and monitor the quality of the team deliverables
Works together with the other NGCS team leads to ensure an effective delivery of the compliance service out of NGSC using an agile team set - up
Support the Regional Standards, Compliance and Risk Management with issue resolution & escalation
Support Compliance, Due Diligence and Content Enablement roll-out programs
Support change management activities in the Tactical Buying & Compliance process
Support creation, deployment and on-going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system(s)
Support training to super users (including process & tool demo) and collection of feedback
Support process reviews in the region and countries and in development and implementation of action plans to address identified gaps
Support the execution of the region or countries performance improvement plans
Support specific projects and change management activities to fully establish and continuously improve the process
Support development and maintenance process SOPs, training materials and work instructions
Support performance benchmarking information across countries and with other industries

172

Team Manager Resume Examples & Samples

Manage the daily running of the outbound campaign team, including effective resource planning and implementing call centre strategies
Setting and meeting performance targets for speed, efficiency, promotion and quality
Ensuring all relevant communications, records and data are updated and recorded
Build and maintain a team of successful Agents, able to effectively promote and gain interest in our products and services
Reviewing the performance of staff, identifying training needs and planning training sessions
Create and distribute reports where required with a focus on reporting against targets
Organising staffing, including shift patterns and the number of staff required to meet demand
Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
Work closely with your counterpart in Customer Care to ensure a seamless customer journey across all touch points

173

Team Manager Resume Examples & Samples

Ensuring the team follow standard support procedures and strive to deliver excellent customer service
Will be a leading global trials, pilots and rollouts
Maintaining a standard operating rhythm within the team: 1-2-1s, team meetings, talent development, cultivating professionalism, driving the right values and culture, regular performance appraisal etc
Holding the first level of responsibility in assisting consultants with development within the role and further career development
Responsible to groom the team to improve the business and the product knowledge and service quality continuously
Maintain day to day team operations in terms of process, Knowledge, escalation matrices and procedures. Act as an escalation point on process related matters and maintain documentation and generation of reports, MIS & audits for the process on regular basis
Ensure TAT, Quality & Performance Metrics are met by the team
Responsible for effective resource planning and ensure equal allocation of work and responsibilities with in the team
Identify and execute process improvements
Monitoring the client satisfaction metrics and report necessary issues to the global FMC Manager and/or other relevant stakeholders
Will be responsible for talent attraction, recruitment and retention
Work with Investment Bankers to assist in building complex financial models using TR Excel add-in products
Work with Sales Executives/Client Specialists/Account Managers to ensure that all Thomson Reuters Excel based projects contribute to new business generation as well as growth at existing accounts as well as new propositions
Meet with Relationship Managers on a regular basis to review and update them on high value projects
Communicate regularly with Product/Content Managers regarding Client and Consultant feedback to drive product/content development
Provide Thomson Reuters Excel Add-ins training to clients via Webex/online and additional one 2 one remote training as appropriate wherever required
Regularly communicate the project status to the FMC Manager
Outstanding academic achievements
Experience: 5 to 7 years Investment Banking / Corporate Finance experience (with 2 to 3 years Management Experience with IB Process, Project and People Management)
Should have worked in Investment Banking workflow in building detailed comps model such as DCF, LBO, Precedent transaction models, Peer group comps models, Merger arbitrage models and other valuation models
Knowledge on Thomson Reuters Products
Excellent Computer skills - especially Microsoft Excel and VBA
Familiarity with the financial analysis (i.e. Financial Statement Analysis, Valuation of companies, Portfolio Analytics etc)
Strong LEADERSHIP, PRESENTATION, INTER-PERSONAL and COMMUNICATION skills
Candidates must be detail-oriented with excellent written and verbal communication skills. Should possess strong analytical and problem solving skills. Should be sound on his / her financial concepts and should have flair of excellent customer service
Highly self-motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through innovation, process/procedure, and adopting ideas and practices from elsewhere
Strong personality, ability to stand up to senior management and project managers if required to pursue rigorous operational and service standards
Should have a track record of commitment in delivering excellent customer service
Post Graduate, concentration preferably in finance or finance-related major
Minimum five years of work experience post Masters Degree

174

Team Manager Resume Examples & Samples

Deep understanding of marketing best practices
Adapt quickly to new software and constantly changing business requirements
Manage and develop a team of customer-facing staff
Identify and implement new programs that drive customer success
Use data to analyze results and make data-driven decisions
2+ years in software implementation or marketing consulting roles (or equivalent experience)
1+ years experience recruiting, coaching, and developing team members
1+ years experience handling customer escalations

175

Team Manager Resume Examples & Samples

You will play a key role as you lead/manage this highly visible and motivated team that achieves individual, team and organisational quotas. Your Team are responsible for developing and qualifying revenue opportunities within their assigned territory. They generate new business opportunities to fuel the commercial and mid-market pipeline by conducting strategic research and cold calling. You'll be a valuable contributor to the corporate sales strategy while providing definition and implementation of the plan for Sales to achieve corporate objectives
The Business Development Manager role is a progressive one and we are looking for leaders who want to further develop their own careers by continuous professional development and moving into even more senior roles of ever - increasing responsibility within Salesforce. Get in touch if you have what it takes to be with the best-of-the best and thrive on leading a winning team!
Hire, train and manage a team of Business Development Representatives whose role consists of prospecting, pipeline building and opportunity identification
Develop BDRs into sales-ready candidates for future Account Executive positions
Create metrics for monthly qualified lead objectives
Motivate individuals and teams to exceed objectives through coaching regular broadcast of results and creative incentives
Regularly report on team/individual results - quantity & quality of leads and revenue to Sales Managers
Establish and nurture relationships with Key Stakeholders
Work closely with Marketing on defining campaign follow up and reporting
Work closely with BDRs to ensure lead quality/quantity and proper follow - up
Work closely with Operations to make recommendations on process improvement
Identify and make recommendations for improvement in the areas of process, efficiency and productivity

176

Team Manager Resume Examples & Samples

Provide support to the consultants in the product and process, direct the consultants to the respective contacts for other issues
Assist the consultants in the documentation and reporting process
Provide any information which a consultant requires to do their job well
Audit transactions of team members and provide feedback as follows
Conduct weekly reviews with every consultant in the team and provide feedback – document it in e-model
Conduct monthly performance reviews with every consultant in the team – before the 10th working day of the next month – document it in Coaching tool
Allocate headcount on Voice/Email according to the Locked forecast or historic volume trends
Monitor all queues in Voice/Email to maintain Service levels above the targets specified
Handle volumes when the queue is high Voice/Email/Chat
Ensure that all customers are handled. No customer will enter the queue after the closing time, in this respect it is mandatory that all customers in queue are handled before closing for the day
Check and correct all documentation errors
Follow-up and close all cases in pending confirmation/open/escalated
Ensure that the team adheres to all break timings and login hours
Follow the hierarchy structure for escalation of any issues related to work
Document and capture all events on a daily basis
Handle escalations from the frontline associates
Discuss with the manager any plans/actions which might affect the quality/volume/customer satisfaction/customer understanding/team discipline before it is put into action
Meet the specific targets with respect to the Key Result Areas
Follow any updates/processes and complete all given tasks within the time specified
Adhere to the rules and regulations of the company
Adhere to the non disclosure agreement
High school or university degree (technical – Computer systems; non-technical – Philology, Economics)
Very good computer literacy is compulsory ( MS Word, MS Excel, MS PowerPoint, excellent knowledge of Internet)
Excellent knowledge of English
Very good knowledge of German, French, Italian or Spanish
Willingness or skills for a customer-oriented job
Precision, loyalty, organization

177

Team Manager Resume Examples & Samples

Strong leadership and coaching skills in order to engage motivate and develop large teams
The ability to build effective relationships across all
Levels of the organisation

178

Team Manager Resume Examples & Samples

Proven track record in leading a team within a fast paced, high volume environment, with a focus on fine tuning operational processes and standards of customer service
Clear ability to manage performance strongly using metrics and KPI’s effectively
Strong aptitude for data analytics and excellent attention to detail
You will need to be a team player with a track record of achievement working collectively to successfully achieve business objectives
Experience of building and developing a team advantageous
Ability to communicate and engage with your team by translating business goals clearly and meaningfully
Excellent coaching and people development skills with the ability to inspire and motivate
Ability to challenge peers and accepted norms

179

Team Manager Resume Examples & Samples

To ensure all activities of QA- Machine Shop should run smoothly
Ensuring Process conformance through routine audits
Responsible for Planning, preparation and implementation of Quality Assurance system in Machine Shop & Standard Room areas
Responsible for compliance of product & process audits

180

Team Manager Resume Examples & Samples

To develop, maintain, and strengthen partnerships with offices and Servicing Centers
Proactive in recognizing the concerns / perspectives of Offices and proposing workarounds in conjunction with the senior management
Ensure teams achieve disciplined performance on all Service Level Agreements
Enhance professional, technical & industry specific skills of self and others
To embed a culture of LEAN | Continuous improvement
Ensure that you get certified as CISR (Certified Insurance Service Representative – i.e. National Alliance training clearance) in-case chosen & on-boarded
Experience of managing a team of 15-20 in the prior role
Excellent written and verbal communication skill
Possesses a keen eye for detail
Passionate about quality
Experience in Insurance products & broking
Proven ability in delivering excellent levels of client and key stake holder service
Highly developed critical thinking and analytical skills
Demonstrated leadership and vision in managing staff groups and initiatives
Excellent interpersonal skills and a collaborative management style

181

Team Manager Resume Examples & Samples

Manage assigned sales team to execute on key priorities and metrics
Build relationships with assigned sales reps and management to achieve quotas and deliver on priorities
Recruit, train and coach sales reps
Analyze sales reports and territory sales breakdown for each Solution Sales Representative
Execute performance management processes in compliance with policies
Work with other TMs to create end to end customer and employee experience processes/experiences
Work with cross functional teams to maximize opportunities
Timely customer issue resolution and sales rep issue resolution including escalation if necessary
Analyze sales reports and territory sales breakdown by sales reps
Ensure Rogers residential cable products are properly represented
Experience managing a sales team is preferred - but not required

182

Team Manager Resume Examples & Samples

Experience gained in a fast paced warehouse / manufacturing environment
Knowledge and experience of working in production or manufactrunf is a preferred for the Production Team Manager roles
Knowledge and understanding of warehouse management systems, and experience of working in a warehousing environment is a preferred for the Warehouse Team Manager roles
Proven experience of delivering results through a team
Demonstrated ability to problem solve, report information/findings, develop recommendations, and implement process changes to improve operational performance
A great leader of people, inside or outside of work who can engage and motivate a teams to develop their skills and deliver great results

183

Team Manager Resume Examples & Samples

Recruiting, hiring, training, coaching, and developing staff
Developing a strong sense of cohesiveness, accountability, and ownership within the team
Being available to assist the team as needed with case escalations, customer complaints, and process/workflow guidance
Reporting on daily Key Performance Indicators and analyzing results for maximum productivity
Identifying the root causes of client concerns and performance issues to make long term improvements
Actively working to remove barriers with other departments and create a network of resources for both them and the team
Leading the team in openly sharing ideas, taking risks, and rewarding accomplishments

184

Team Manager Resume Examples & Samples

Monitor and control daily productivity, maintain quality of service and speed to delivery
Build and maintain positive relationships with partners through strong communications
Ensure teams effectively manage customer/partner problem resolution process
Ensure the achievement of the team, business and customer experience goals by coaching/modelling to CEI attributes and behaviors
Make sound credit decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure
Optimize credit solutions by ensuring a once and done philosophy
Lead, coach team to Ensure unit is meeting scorecard targets and POM core tasks to increase overall production output by 10%
Coach and lead a team to achieve business objective and KPI
Contribute to and foster a cohesive team and promote a positive and respectful work environment
Live continuous improvement and drive speed to service
Lead the growth of a flexible workforce by driving employee skill, breadth and depth development through ongoing coaching training and PDP discussions
Create, lead and ensure follow up on TD Pulse action plans to improve employee experience
Follow and ensure employees are knowledgeable of and comply with Bank Codes of Conduct and Privacy Codes
Consistently demonstrate the TD Management Practices and leadership profile behaviors
Promote and support reward and recognition programs by recognizing employees and peers and submitting award nominations throughout the year
Support the My Idea counts program by ensuring at least one submission per team
Top level Team Manager role that oversees the most complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions / processes / activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high
Requires strong process management knowledge and understanding of the business unit and operational functions for the business area supported
Work may provide National support to business partners
Manages team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional area
Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term
Leads bigger teams ranging from approximately 7 to 20 direct reports focused on diverse and/or complex processes / activities
Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
Effectively handles critical and/or high risk issues, determining the most appropriate course of action for resolution

185

Team Manager Resume Examples & Samples

Maintain contract information accounts, as assigned, including customer specific outputs
Coordinate the distribution of time sensitive materials to our internal and external customers
Interface with Merchandising for sourcing requests, add ons, and Customer Service on pricing issues
Work NACA Mailbox incoming messages, review and problem solve as needed
Responsible for contract renewals for assigned accounts, in a timely manner
Provide contract cost analysis and other reports, as requested by sales team
Other projects or conversion activities, as assigned
Good customer service skills (friendly, courteous and helpful)
Good communication skills (listening, verbal and written)
Strong Excel - Understanding of formulas, UOM’s, pricing and profitability
Ability to work in environment with high sense of urgency
Maintain operational efficiency and accuracy
Strong team player (peers, management)
Experience in Microsoft Office Suite

186

Team Manager Resume Examples & Samples

Service oriented and focused on managing expectations
Sense of urgency and stress handling
Ability to work with both internal and external stakeholders across different cultures
Team player, empathy and superior interpersonal skills
Proficiency verbal and written communication skills (English)
Experience in Service Industry is desired
Ability to work under pressure - with high sense of urgency
Detail oriented - ability to perform processes as per pre-defined design With strong Service Mindset
Knowledge of global Maersk Line Customer Service systems
Has leadership/coaching and change management skills With experience in handling Customer Service export and import transactions/processes and dealing with direct customers/forwarders/brokers will be preferred
Open to travel as and when it is needed
Strong customer knowledge
Good market and product knowledge
Attitude for excellence
Communication and building relationships

187

Team Manager Resume Examples & Samples

Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team
Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales
Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets
Producing and making active use of statistical data and work management reports to effectively manage workloads
Provide performance reports/ data as and when required
Support Service Delivery Teams in building and maintaining positive customer relationships
Manage multiple teams with a variety of job content and performance targets
Previous experience in the Healthcare sector
Experience in managing remote teams

188

Team Manager Resume Examples & Samples

Become subject matter expert in their team’s primary area of responsibility
Assist in the development and growth of team members, assist in goal setting, creating action plans and career planning and progression
Conduct 1-on-1 coaching and feedback sessions, performance appraisals, and additional training and support based on individual team member’s development needs and goals
Ability to motivate and inspire team members, both on an individual and team level, with regards to achievement of corporate, business unit and personal goals
Assist team members in understanding and remaining current on policies and procedures
Ensuring team members are up-to-date concerning their performance metrics by evaluating and documenting calls, KANA, cases, etc
Provide input and recommendations for process improvement as it regards to current policy and procedures
Follow the TD Ameritrade Core Values and Leadership Expectations consistently
Promote effective communication throughout all areas of Self-Directed Plan Services, TD Ameritrade Institutional, and the company
Promote our “One Team – Best Team” atmosphere across locations
Provide accurate and responsive information to assist representatives in the answering of more complex client account inquiries
Ability to make sound business decisions and enforce company policies in accordance with applicable regulations and procedures
Ability to handle escalated client issues
Handle all Self-Directed Plan Services Trade Corrections
Provide accurate and timely responses to email and other internal communications to assist other departments with problem resolution
Participate in other critical company functional areas as required including cross functional teams, projects, and meetings
Assist in the compilation and distribution of team stats and reporting
Administers and sustains all Lean activities
Attendance processing and tracking
Quarterly and Annual associate evaluations and reviews
License and compliance related monitoring
Document all coaching sessions
Maintain Team SLAs in regards to Productivity and Quality
Prepare and facilitate Daily Team Huddles
Prepare and facilitate Team meetings at least monthly
Schedule and monitor job assignments, phone queues, training, lunch times, break times, and shifts

189

Team Manager Resume Examples & Samples

Lead and manage regional and national business development initiatives including staffing to suit business growth
Contribute to the firm's reputation in the market and manage existing client base
Manage and contribute to projects (i.e. Reserve Fund Studies, Evaluations, Construction Review and Contract Administration, as well as Fenestration window modelling in THERM)
Lead investigations, condition assessments, and field reviews to determine design and repair options
Help employees prioritize and organize their work to meet their utilization targets and project commitments
Provide technical advice to clients and direct project teams (consultants and contractors)
Review design drawings, specifications, and construction related submittals based on building science fundamentals and project performance criteria
Evaluate contractor performance to ensure project deliverables and quality standards are achieved
Make contributions to company knowledge management and practice systems
Minimum 10 years of experience in building science, engineering, architecture, or contracting with a focus on the building enclosure
Post-secondary education in building science, civil engineering, architecture or a construction related discipline
Designation as a P.Eng. or C.E.T. is preferred
Proven business development experience a must
Proven success managing restoration and new construction projects involving large and small buildings
In-depth knowledge of materials, constructions processes, cladding, and roof systems. Knowledge of parking structures and structural rehabilitation is an asset
In-depth understanding of performance in fenestration in the context of CSA and NFRC
Be familiar with THERM and Window software
Bilingual – English / French an asset
Able to quickly identify and understand project issues and opportunities
Some travel required which at times can be up to 25% or more depending on business needs

190

Team Manager Resume Examples & Samples

Plan, organize, communicate and monitor department resources to achieve effective utilization of employees, equipment, and material consistent with safety, regulatory, quality, productivity and financial requirements through the use of Westinghouse Manufacturing Systems & Tools
Foster a safety and quality conscious environment through the use and reinforcement of Human Performance
Assure personnel compliance to safety, regulatory, and quality requirements. Monitor personnel and area to observe unfavorable trends through utilization of Visual Management and observations. Communicate discrepancies and solicit support as needed
Determine task performance/skill requirements. Evaluate employee skill levels through utilization of the training skills matrixes, focus training plans on deficiencies, and reinforce employee development and training
Create area metrics and reports concerning activities of assigned department and display metrics on Visual Management Center
Through standardized huddle meetings, area learning clocks and visual management communicate and reinforce goals and the performance of the area including any changes to policies, etc
Maintain established employee relations policies and safety/health regulations
Conduct performance evaluations and recommend pay increases, promotions, transfers, and other personnel actions. Interview job candidates and make hiring decisions to fill any open positions
Retain sufficient expertise to evaluate personnel and monitor area performance. Apply analytical skills to production or equipment issues to initiate proper corrective action
Participate in or lead special project assignments and perform designated roles (i.e. Incident Commander, Mentor)
Identify and implement process/continuous improvements in assigned department
Bachelor's degree, technical discipline or business preferred
5+ years’ experience, with 3+ years as a manager or supervisor in a manufacturing and/ or a production facility is required
Manufacturing experience is required

191

Team Manager Resume Examples & Samples

Ability to manage and lead a team of 15-25 agents
Effective performance planning for self and team, time management and self-organization
Coaching and Feedback
Ability to achieve stretched targets and able to take decisions and manage complex/ difficult employee's situation
Handle escalations (team and client)
Work as a Single point of contact for all non-operations departments and identify, evaluate & coordinate operational, Admin,
Understanding Metrics and Driving Improvement for the same
Makes appropriate recommendations and adjustments to leverage resources, skill changes, post Overtime, or escalate as required
Monitors and reviews service level reports to scan for issues and anomalies, and report perceived concerns of the process
Manages client needs and escalations according to established escalation process. Also maintain error free MIS
Ensure complete participation and contribution in organization/process level initiatives (e.g. Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency
Ensure that the internal/external targets are met and the team shows continuous improvement month on month
Data collection and analysis of team performance parameters
Coaching and feedback to mid quartile and bottom quartile agents
Mentoring top quartile performers
Achieve stretch targets and make decisions as well as manage complex/ difficult employee situations
Relevant Experience for an international Back office process
Ready to work in Night Shifts

192

Team Manager Resume Examples & Samples

Provides oversight and supervision of staff and resources performing pharmaceutical development studies such as method development and validation, stability, QC, etc
Manages the work activities of group and associate group leaders, resource planning and allocation, client communication, technical document generation and review, mentoring technical staff and troubleshooting method and product-related issues
Ensures the compliance of work performed within the laboratory as well as working with manager to meet the financial goals of the organization
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years) or equivalent and relevant combination of education, training, & experience
Ability to train and mentor junior staff
Ability to cultivate a collaborative work environment with a team and across business areas
Effective written and oral communication skills as well as presentation skills
Proven problem solving and troubleshooting abilities
Understanding of basic financial terms and definitions as it applies to the business
Ability to independently develop project proposals/plans
Project and time management skills
Proven ability to identify and implement common efficiencies across multiple programs/projects
Demonstrated understanding of the bid process and can utilize expertise of others to develop programs to meet unique client needs
Proven ability to cope with a dynamic work environment

193

Team Manager Resume Examples & Samples

Champion the client experience, ensuring they receive a professional and efficient service. Identify suggestions for improvement
Be an active promoter of corporate standards and procedures. Ensure these are followed by all members of the team
Control the distribution of workload to maximise productivity, maintain high quality output and achieve SLA’s and KPI’s
Carry out effective performance management of the team, ensuring actions are taken where necessary
Carry out monthly 1-2-1’s and annual performance reviews and provide regular feedback to the team members
Manage the teams resource and ensure that adequate cover is always in place in respect of absence planning
Ensure all employees within the team are trained and motivated to perform as effectively as possible encouraging succession throughout the team, including coaching staff personally where required
In conjunction with the Call Centre Manager, be involved in recruitment of new staff for the team
Actively participate in, and lead when required, internal company meetings, providing updated statistics required for monthly branch meetings
Provide agreed set of MI/data ensuring information is accurate, using data to make recommendations for change where required
Take all reasonable steps to ensure the part of the business for which you are accountable for demonstrably complies with applicable laws, rules, regulation, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business. If shortcomings are identified take responsibility for remedial action planning, and action in conjunction with the relevant experts within the firm
Basic knowledge of general insurance industry products, services and basic underlying legal principles and practices relating to risk within own role capacity
Strong team management experience
Significant business acumen in operational management of developing/coaching a team
Proven track record of achieving/exceeding SLA’s
Experience of dealing with complex relationships
Tactical negotiation and influencing experience with internal/external stakeholders
Demonstrated rapport-building experience
Strong organisational skills for forward planning
Ability to lead and motivate others
High level of empathy and engagement

194

Team Manager Resume Examples & Samples

Lead, manage, and direct a team of Product Security Architects
Support NPI project product security process activities including threat modeling, final security reviews, threat vulnerability assessment, etc. for all software and firmware development in HBT
Audit key process deliverables related to security for correctness and completeness
Drive efforts with the development teams to quantify residual product risk and identification of appropriate security controls
Provide product security related coaching/mentoring and security expertise for all software and firmware development teams in HBT
Help engineering and Product Management teams identify security requirements
Drive a standardized set of security product requirements into product and service offerings
Lead and coordinate cross-functional activities for incident response
Bachelor’s degree in computer science or software engineering, or equivalent
ISC² CSSLP Certification
Minimum of 10 years of software development with at least 5 years in developing secure systems
Minimum of 2 years experience as a Product Security Architect
Experience as a Product Security Architect
Excellent cyber security capabilities and strong software engineering skills
Strong knowledge of secure software development lifecycle and practices such as threat modeling, security reviews, penetration tests, and security incident response
Understanding of security by design principles and architecture level security concepts
Up to date knowledge of current and emerging security threats and techniques for exploiting security vulnerabilities
Strong interpersonal skills with the ability to facilitate diverse groups, help negotiate priorities, and resolve conflicts among project stakeholders
Master’s degree in computer science or software engineering, or equivalent
Technical leadership experience in the software security field
Certifications in security and privacy demonstrating deep practical knowledge such as ISC² CISSP or CSSP
Experience and knowledge of penetration testing methodologies and tools
Understanding of Agile software development practices

195

Team Manager Resume Examples & Samples

Foster teamwork and effectively manage associate and vendor engagement aligned with the CarMax Culture and Core Values. Be visible in the department to motivate associates and support positive employee morale
Deliver business results through the creation of departmental goals and driving team performance to meet and exceed goals
Facilitate analysis, identify trends and make recommendations to drive ongoing strategy, process and performance improvements focused on optimizing associate effectiveness and reducing delinquencies and losses
Monitor, coach and develop associate skills via quality and performance feedback processes as well as month end and annual associate performance reviews
Create, track and process performance incentives to motivate associates to achieve business goals
Facilitate and conduct effective team meetings and planning sessions
Ensure all team members have necessary and ongoing training and coaching, tools and job aides for optimum success in their role
Handle escalated customer issues and inquiries, account reviews and extension requests
Coordinate with the Optimization Team to validate department schedules, balancing associate availability and company needs
Recruit, interview, select and extend employment offers to viable candidates
Lead by example and be an advocate for positive change and an ambassador for the CarMax Culture and Core Values
Perform and multi-task in a high energy and fast-pace work environment
Focused execution on motivating, developing and performance managing associates
Possess effective organizational, time management and prioritization skills
Produce quality deliverables within designated deadline
Understand and adhere to company policies, procedures and collection laws
Ability to communicate effectively, both written and oral, with both associates and managers
Ability to make solid business decisions that serve the best interest of the customer, associate and shareholder
Ability to both anticipate obstacles and identify trends that impact the business and address them accordingly
Ability to work through business opportunities in a logical manner, and utilize forward thinking to create long term solutions
Ability to learn information quickly and make strategic decisions

196

Team Manager Resume Examples & Samples

Able to effectively assimilate business strategy (at all levels) into meaningful messages to their team
Leading a team of hourly paid employees to support the business
Solve problems, set direction and eliminate waste in business processes
Act as escalation point for team members on all aspects of production operation (GEAPS)
Able to develop and execute objectives for self and others
Ability to effect short term and some longer term business goals
Work on projects to drive ongoing improvements
Accomplish goals while maintaining high team morale, employee involvement and teamwork
Develop an operational plan for their own teams ensuring coordination across site
Support their teams in adapting to changes that are happening in the work environment
Fully accountable for their team members as a people manager (whole employee lifecycle), seeking support and guidance from HR as required
Maintain positive employee relations by working with employees to resolve issue and concerns involving HR when needed
Ensure fair and consistent application of company policies and practices
Will conduct their role being mindful of consistency across site, coordinating with other Gate Leaders as needed
Assess employee development needs, assess the maturity of the team and adjust leadership style to enhance team performance
Experience of leading a team in an operational environment is required
Skilled communicator who can influence the engagement level of their team leading to improved results
Experience gained ideally in a complex, large organisation
Manufacturing experience

197

Team Manager Resume Examples & Samples

Assist in managing day to day operations of a collections call centre environment
Ensure accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of the department budget
Interface with varying levels of management, customers and staff
Support of 15-25 collectors, which includes daily responsibility of coaching, motivation, monitoring, performance feedback, and technical assistance, focusing on quality and productivity
Identify problems or issues in processes and implement solutions bringing bottom line results
Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment
Work in a team environment

198

Team Manager Resume Examples & Samples

Lead, motivate and engage with team members on an individual basis. To identify people talents and maximise their potential and create a positive and productive working environment
Instil a customer focussed culture and a right first time approach, coaching and developing the team to ensure that an exceptional service is consistently delivered and sustained
Responsible for making decisions and negotiating with customers to resolve queries and complaints first time quickly and without the need for further escalation
Accountable for the day to day operational management of the team, seeking out the root causes of operational issues, sharing best practice and reviewing and identifying actions that will deliver quality improvements
Be aware of costs and consider spend and savings whilst at the same time striving for continual improvement in service levels
Technical and industry knowledge to ensure the delivery of effective and best in class customer experience
Knowledge of the non domestic Connections and Metering Industry and processes
Understanding of external market place
Effective networking and partnering skills in order to liaise with other operational teams and peer group to resolve issues

199

Team Manager Resume Examples & Samples

Provides direction and supervision to adjusters and other staff
Recruits, hires and evaluates performance of personnel as necessary
Trains and develops new employees
Assigns work ensuring balanced workload for employees in unit
Reviews all assignments seven days after creation or in accordance with service standards; continues to review CMS2 Diary at appropriate intervals
If applicable, reviews reserves at least every 30 days and revises as necessary
Reviews and corrects outgoing reports
Completes file re-inspections and audits as requested
Monitors production, reviews CMS2 billing dockets and monitors gains and losses on contract accounts
Maintains a minimal working caseload meeting all production objectives and service standards
Recommends candidates for cross-training and advanced training
Promotes a good public image of the Company
May make or attend Sales and Marketing calls as necessary
Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit
Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars
Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary
Upholds the Crawford Code of Business Conduct at all times
Participates in special projects or performs duties in other areas as requested

200

Team Manager Resume Examples & Samples

Develop test plan, identify dependencies and participants required to mitigate the risks to system test and product quality
Perform regular project reporting, tracking and Metrics Analysis with the project data
Responsible for target setting, target evaluation as part of Performance Management process for the test team
Responsible for competency management & succession planning within team to ensure business continuity
Responsible for Hardware and software infrastructure requirements for the test labs
Ensuring availability of required working environment (procurement of equipment, availability of relevant software)
Interact with different stakeholders like Project Managers, Project Teams, Quality Functions, Partner teams and Partner Quality and Process teams
Facilitate the team in conducting defect prevention activities and Root cause analysis
Facilitate the team in removing/escalating impediments that the team can not solved internally
Form and lead a team with different roles to fulfill the vision towards a Global Test Competence center for Product Qualification and Validation/Verification
Recruitment of team members with right competencies and Skillset for verification & validation and Automation engineering
Contribute towards Process improvement and implementation
Develop the organization towards a global test competence for Product Qualification and Validation/ Verification with a high customer orientation
Building a culture of continuous improvement in the test team in line with Ultrasound business initiatives (Continuous deliveries with high Product Quality)
Aspiring to take up future challenges as per business needs on Sub Segment Level and Be an inspiring and motivational leader
Experienced in staffing and retention, personnel development, target setting and evaluation
Know-how of quality management and application of quality principles and processes in projects, code and product quality management
Sound knowledge of software development life cycle and software engineering processes. Experience of working with Agile environment is essential
Strong customer orientation
Strong analytical and conceptual skills, team orientation and motivational/inspirational skills
Should have experience in Project management
Software development background would be nice to have

201

Team Manager Resume Examples & Samples

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Graduate from a reputed Institute or University in any discipline (BA, BSc, B.Com, BBM, BHM etc.)
Preferably Certified Documentary Credit Specialist (CDCS) and ACAMS certified

202

Team Manager Resume Examples & Samples

Provides immediate feedback to help develop and train customer service representatives' problem areas, providing positive feedback to encourage and motivate them to better perform
Responds to E-Mails daily
Suggests improvements for call handling procedures
Coaches and trains CSR's strive for total quality through skill development, problem solving, and conflict resolution
Identifies CSR's requiring additional training and assistance, as well as recognizing and rewarding quality performers
Informs supervisor of positive and negative issues relating to team objectives and offers solutions
Ensures all quality elements in customer communication are preserved with consistent and accurate information
Works on special projects, as required
Education: High school diploma or equivalent required
Experience: One to two years customer service and/or management experience preferred

203

Team Manager Resume Examples & Samples

Developing an in-depth knowledge of your operational areas
Identification of training needs
Performance and development management
Tertiary qualification is preferable but not mandatory
Strong leadership, communication, interpersonal and team building skills
Ability to work without direct supervision and a drive for results
High level of integrity and trust
Passion to motivate a team of highly skills associates
Ability to make sound decisions

204

Team Manager Resume Examples & Samples

Creating a work environment that promotes employee engagement by setting clear expectations and consistently providing information, resources, feedback, coaching and recognition that helps employees maintain a high level of performance
Ensuring client service level agreements are met and maintaining a balance between quality and efficiency
Understanding of industry regulations in order to ensure team compliance with firm’s policies and procedures
Identifying & selecting talent for the Cashiering division

205

Team Manager Resume Examples & Samples

Drive team publishing goals and deliverables
Effectively manage employee performance including ongoing coaching, development and performance evaluations
Proactively identify, analyze and implement process improvements at the team/function level
Responsible for complex problem solving
Responsible for complex project management and ensures that projects align with and support organizational goals
Test and implement new systems, processes and approaches
Design and provide training resources for publishing specialists/team members
Facilitate resolution of system and data problems
Develop and maintain strong working relationships with all stakeholders
Communicate and escalate issues to stakeholders
Assist leadership with interpretation/dissemination of information
Align actions and innovative contributions with the strategic direction of the business
At least 5+ years of professional experience
Demonstrable experience in leadership and people management
Excellent English communication skills – both written and verbal
Advanced analytical skills with ability to collect, organize and analyze information
Strong project management, problem solving, and organizational skills
Able to prioritize and stay focused while dealing with multiple assignments and tasks
Results and detail oriented; focused on providing high quality results
Agile and able to learn quickly and apply knowledge to increasingly complex and changing work
Strong technical skills. Demonstrated knowledge of Microsoft applications and web-based applications
Knowledge of business and industry, West products, systems and processes is an advantage but not required

206

Team Manager Resume Examples & Samples

Plan, organize, communicate and monitor department resources to achieve effective utilization of employees, equipment, and material
Create area metrics and reports concerning activities of assigned department
Through standardized huddle meetings, area learning clocks and visual management, communicate and reinforce goals and the performance of the area including any changes to policies, etc
Participate and lead improvement projects
General understanding of employee relations policies, industrial standards, quality requirements and environmental/safety regulations
High school diploma or recognized equivalent, plus five or more years in a manufacturing/production/laboratory/military environment
3+ years as a manager or supervisor in a manufacturing and/ or a production facility
4-year undergraduate degree (preferred)

207

Team Manager Resume Examples & Samples

Ensure daily Schedule Adherence
Answer queries raised by the Client & Advisors related to the process
Handle escalations and handhold issues to closure
Perform regular Quality checks for the Team
Monitor performance for all Advisors on a monthly basis
Convey feedback received from Quality to all Advisors
Weekly Update on performance levels to the
Address administrative issues arising out of day-to-day working
Keep track of PIP letters to be issued
Keep track of leaves availed by Advisors & update them with HR / leave policy
Should not be on active CAP/DAP as on 9/3/2017

208

Team Manager Resume Examples & Samples

Build an empowered associate team through coaching including completing assessments, monitoring contacts, providing feedback, analyzing and responding to data collected and collecting data to use in driving superior customer service at the individual and team levels
Motivate and develop associates by providing a supportive, challenging work environment that offers opportunities for growth, recognition and the team and individual levels and a focus on career-pathing
Interview and hires associates
Write performance appraisals and administer discipline as necessary
Communicate all pertinent information in an organized, logical and timely manner within all levels in the organization
Manage all resources effectively to support the Customer Service Organization goals. Assist in achieving Contact Center financial, service, quality and productivity targets by managing relevant metrics (i.e. auto-in, administering VTO, planning training, etc.)
Provide direct resolution for escalated customer issues, using adept problem solving skills and resources

209

Team Manager Resume Examples & Samples

Leading a team in the delivery of services in line with
Contracted performance targets
Quality standards and Controls
In accordance with legislation, policy conditions, business rules and procedures and within the legislative / regulatory framework (tPR/FCA for example TCF etc)
Setting the standards on performance and quality to achieve a first class service
Managing the incoming and outgoing work through relevant work system and allocation of work to Admin Officers
Supporting the Resource Planning processes to ensure that the right people are in the right place at the right time in order to deliver the right service
Identifying barriers to delivery and either engineer ways around them or refer to the Pensions Operational Manager with an appropriate recommendation
Identifying and report risks and breaches immediately to your line manager and/or the Operational Risk & Compliance Department
Acting as a positive role model for staff exhibiting the level of enthusiasm, commitment and professionalism expected
Providing support to senior management as required, provide input to Operational reporting and attend meetings with the client and relevant third parties where required
Hold an overview of the team covering the overall level of skills, knowledge and ability and understand staff capabilities to aid their development by agreeing training needs, organise coaching and mentoring to assist staff achieve their full potential
Through interpersonal skills and techniques of feedback, recognition, reward, appreciation and performance management, develop a highly motivational staff environment and visibly demonstrate appreciation for activity, either individual or team, beyond that normally expected
Review the team’s delivery against objectives and hold regular one to ones with direct reports, reviewing delivery against objectives and individual staff performance ensuring that all staff are adequately challenged and performance is measured consistently across the team
Hold regular performance review meetings with team members and deal with HR staff issues in a professional, timely fashion, in accordance with Capita guidelines
Ensure each team has an updated training schedule and that sufficient resource is provided to deliver training and wherever possible, link training and role expansion with observed performance using the latter as a reward mechanism
Facilitate and attend documented regular team meetings, encouraging proactive involvement from all participants and update staff and management on relevant issues
Manage complaints in accordance with group policy with a positive attitude, addressing the true root cause and supporting effective corrective action in order to prevent re-occurrence
Contributes towards ad hoc departmental projects and deliverables

210

Team Manager Resume Examples & Samples

Drive store targets & Team KPIs including ATMs
Adherence to Travelex branding and store guidelines
People management including coaching, rostering implementation (absence, annual leave management), retention, recruitment and performance management
Drive product launches and promotions/campaigns
Manage inventory - ordering, checking, recycling and moving cash into tills and ATMs
Execute operations in line with standard operating procedures and coach staff on operating disciplines - adherence to Company and location policy and procedures, including ATMs, Audit, Risk, Health & Safety, Security and Retail requirements
KPI analysis, reporting and assist in business planning
Manage communication for all site staff and management, i.e. daily calls, team meetings
Undertake Company training within required timescales & of their Team
Capture and communicate local competitor insight
Leadership of large teams
A strong track record of delivery in the areas of key responsibility
Understanding of retail sales culture and ability to work closely with on-the-ground sales teams and support Teams/Departments
Strong process and procedure capabilities
Strong understanding of risk in a retail and financial services environment

211

Team Manager Resume Examples & Samples

Ensure accurate execution, from team, of all costumer-facing transactions while adhering to excellent customer service standards
Manage all productivity standards and targets for sales market region, and coach sales consultant team to meet high performance potential
Monitor and develop the sales consultant team performance with consistent focus on team and individual skill development, transaction processing efficiency, and operational consistency
Strategically create and manage relationships with business partners to promote and drive sales
Lead and drive company initiative alignment, performance evaluations and reviews, subject matter expertise on all company products and services, and positive team morale
Ensure the quick and accurate response to all customer inquiries in person, written, and over the phone
Manage inventory for all locations in line with need, anticipated need, and company guidelines
Maintain store appearance for all locations (including: signage, maintenance, cleanliness, etc.)
College degree strongly preferred
Previous retail management and cash handling experience
Must be able to work independently and as a leader in a team environment
Ability to work or cover varying shifts at locations with in region as needed
Positive and team-oriented attitude

212

Team Manager Resume Examples & Samples

Best-practice leadership is applied throughout the organization and ensure that core values are lived on the team
Roche IT staff members feel engaged, motivated, mentored and hold opportunities to develop themselves
All our IT work processes are executed in a customer and service oriented manner
Drives the strategic direction of the oversight solutions to support emerging and changing business needs
Cascades Solutions strategy and provides oversight of delivered services
Builds and maintain relationships with strategic stakeholders and customers
Ensures business needs are analysed, action plans developed and requirements fulfilled
Maintains Roadmap for Solution Lifecycle Management aligned with Business and IT strategies
Ensures high quality performance and support of an IT solution
Provides strategic direction and oversight to Solution Owners
Handles escalations requiring a strategic decision and/or operational issues which cannot be resolved by the Solution Owners
Provides oversight and escalation for adherence to IT standards (including security, privacy, quality and process) and compliance with requirements of regulatory bodies
Understands solution landscape and components, and fit with Technology Architecture Framework (TAF) and portfolio roadmap
Understands strategic lifecycle management and partnership with Architects on development of the technology roadmap
Works with Solution Owners to ensure Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) are established as needed across the overall solutions portfolio
Monitors customers’ experience and satisfaction within oversight solution areas
Builds and maintains partnerships with our shared services center
Oversee and manage the budget for C&DMS solutions and projects

213

Team Manager Resume Examples & Samples

Serves as a patient advocate and coordinator for other social services and health-care providers in the community who are involved in the care of the team’s patients
Assumes responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement
Acts as a resource and mentor for staff for clinical issues, documentation, team problem solving and appropriate customer service behavior
Oversees staff and volunteer schedules, scheduling and territory assignments to assure that workload is distributed equitably and that all the staff are able to meet overall productivity expectations
Two (2) years successful supervisory experience or equivalent in a health care organization
Reliable transportation with appropriate license and insurance coverage for driver and passengers

214

Team Manager Resume Examples & Samples

5 – 7 years of managing a team of global videoconferencing operations team
5 – 7 years of project/personnel management experience
7 – 10 years’ experience in the audio-visual services industry with at least two years’ experience in corporate outsourcing of AV services
7 – 10 years of customer service experience including program and procedural development

215

Team Manager Resume Examples & Samples

Provide clear direction and effective co-ordination of the team to deliver a high quality and efficient operational performance and a great customer experience
Understand and contribute to business plans aligned with the overall business strategy
Pursue continuous improvement and drive efficiencies in both services and processes
Enable employees to succeed through proactive performance management delivered through effective coaching and monitoring
Review each individual’s performance to ensure that they meet their specific objectives and that they have the right capability, knowledge, skills and behaviours to perform their role
Create, plan and implement activities that will support development of capability of individuals, demonstrating a positive attitude and leading by example
Coaching and leading a team of up to 14 FTE to achieve their objectives
Achieving core business targets for your team and the overall department goals
Knowing your numbers and being able to understand and drive the performance of your team
Using your initiative to bring new ideas to the team which will help us drive performance across our business
Performances manage and support individuals who aren’t achieving and use the appropriate leadership style to manage these situations
Making business critical decisions to enhance the operational processes and the customer experience
Share own knowledge with others and encourage learning and development
As part of the Customer Disputes department, you’ll need to be a team player and be part of a collective all striving to achieve business objectives. You’ll proactively drive cross functional teamwork and take collective responsibility, while having the ability to provide open and honest feedback
Our Team Managers also need to embrace the transformation journey we are going on and actively support this. You will need to be an advocate of this change and support your people through this process. You need to demonstrate a receptive approach to new ideas
You will need to show wider business awareness and understand the need for change, drive change and go the extra mile to drive customer experience
You will need to be able to communicate and engage with your team, maximising their performance and translating business goals in a meaningful and innovative way
In return we will offer an exciting career in a business going through transformational change. A development path which enables progression and a competitive benefits package

216

Team Manager Resume Examples & Samples

Long life claims experience
Demonstrated success in leading and managing operational teams in a customer facing environment and driving a collaborative, high performance culture
Demonstrated experience managing Technical Claims functions and processes, leading teams across geographies and managing metrics to drive performance
Prior experience in Claims management

217

Team Manager Resume Examples & Samples

Manages the Regional 401(k) department, providing feedback to each associate, based on their job duties, ensuring quality performance, and high standard work ethic
Manages performance of associates in order to meet employee retention goals, to ensure high statistical achievement and provide opportunities for career development
Drafts performance appraisals for associates and provides feedback;works closely with the Plan Executive to draft team goals and implement enhancements in product and service levels to all service associate levels and provides measurements of success accordingly
Coordinate functions within the department to initiate communication and encourage team spirit
Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New Business regarding 401(k) Administration, process flow, statutory limitations and changes
Works with the New Business Team to ensure client satisfaction with the 401(k) product,to assign new 401(k) Specialists & to receive feedback on client concerns.(MEP)
Works with the HR/Client Relations Executive to schedule client service calls of our Tier One clients, either at the worksite or over the phone, to ensure client satisfaction with the 401(k) product & to receive feedback on client concerns.(MEP)
Provides assistance to the 401(k) Plan Specialist regarding client problem resolution in the technical & compliance features of the 401(k) Plan
Trend client escalations and provide summary reports to Plan Executive monthly
Manages NPS Detractors and Promoters and periodically calls on clients for feedback
Work with Plan Exec and Management to rollout Annual Strategies and Campaigns
Manage Dept Productivity, Monitor Clarify Queues and workgroups
4+ Years experience with qualified Plans
At least 2 years' proficiency with client service regarding qualified Plans
Proficient in English and Spanish (read, speak, write)
Demonstrated continuing education in the 401(k) field. (CEBS, QKA, ERPA)
In-depth working knowledge in retirement service industry
Prefer experience with a TPA or record keeper
General financial services background. General ERISA knowledge
Demonstrates strong oral/written communication skills. Demonstrates strong listening skills
Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
Demonstrates ability to learn other proprietary system tools and Clarify)
Proficiency in using payroll, HR databases and recordkeeping systems
Personnel management, strategic thinking, and decision making
Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills
Ability to coordinate and take the lead on conference calls
Ability to gauge client satisfaction through scheduled surrey's, client calls/visits and day-to-day interaction

218

Team Manager Resume Examples & Samples

Financial Services complaint handling
Leading, coaching and developing a team including the capability to plan and control activity and performance in relation to productivity, quality and other key requirements
Ability to organise and manage personal and team workload to meet stretching targets and deadlines
Friendly and professional communication skills (written and verbal) in a variety of scenarios e.g. 1:1s, team and business meetings
Demonstrating high numeracy skills and the ability to effectively use Microsoft Office applications
Able to analyse data, problem solve and make decisions confidently
Demonstrates a high level of detail in relation to producing or reviewing written / numerical information and effective task completion – producing effective MI
Able to evidence establishing effective working relationships at different levels
Demonstrates the ability to work as part of a management team
Demonstrates ability to manage regular change

219

Team Manager Resume Examples & Samples

Working on projects to improve cost, quality, safety, etc
Identifying team development needs
Keep all team Ideal Skills Mix grids current
Ensure all associates conform to safety rules and regulations
Be knowledgeable of all SAFE elements and requirements
Take needed actions to ensure team operates at goal or below goal in safety quality, service, productions, etc
Ensure labor is effectively utilized to minimize variance
Facilitate effective team meetings
Follow all requirements identified in the Shaw Management System
Complete daily shift summary with explanations of performance
Improving the skills of others by providing clear and specific feedback, effective coaching, and mentoring and creating opportunities to gain experience
Obtain training as needed or as specified
Position will perform other duties as assigned by the Department Manager
Influence Others
Facilitate Change
Coach & Support
Drive Results

220

Team Manager Resume Examples & Samples

Leading a team of customer supporters and ensuring they meet and exceeded the client’s economic, operational, and quality objectives
Providing guidance to ensure that the objectives of the agreed KPIs are achieved consistently
Weekly performance meetings, reviewing the results and achievements of employees
Promoting a culture of open and honest communication and an environment that encourages team spirit
Keeping a track record for maintaining the best talents as well as coaching, developing, and motivating them
Working with key processes within Six Sigma, COPC or similar

221

Team Manager Resume Examples & Samples

Evidence of effective interpersonal, coaching, and leadership skills
Proven track record at supervisory level in a fast moving customer service environment, call centre experience preferred
Previous Team Leader experience
Experienced in performance management including the disciplinary process
Excellent telephone, keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Ability to organise and prioritise, set priorities and multi-task
Effective problem solving skills

222

Team Manager Resume Examples & Samples

Previous operational team management of at least 8 FTE
Experience of managing a team to deliver against KPI’s
Ability to build and adhere to a work forecast plan, accurately forecasting changes to activity levels and experience of capacity planning
Actively manage teams – understand the concept of active management
Ability to use data/metrics from the system to improve performance
Appropriate balance of performance management & technical skills
Strong Analytical and report writing skills – proficient in MS packages including Excel

223

Team Manager Resume Examples & Samples

To effectively and productively manage Gas & Electric engineers in the delivery of gas & electric metering activies
Ensure gas & electric engineers are competent and achieve Health / Safety and Quality standards
Carry out metering activities when required

224

Team Manager Resume Examples & Samples

Familiarity with excel, word, and outlook
Familiarity with computer/register cash operation systems
Must have creative problem solving abilities

225

Team Manager Resume Examples & Samples

Drive own impact and career while enabling a high-performing team to deliver on operational goals by providing exceptional mentorship, guidance, and career development to team members
Advance projects and strategies to ensure overall forum health, and that peoples’ questions and feedback receive high-quality, timely answers
Help manage a program to help engage and highlight top community contributors
Align with the Community Operations team and Global Help Community team to help manage and grow the Facebook Help Community across multiple markets
Work closely with the Global Help Communities Manager in Menlo Park HQ to implement and drive strategies and process improvements
Work with direct reports on strategies for executing, measuring progress and sharing results
Leverage data to identify trends, provide actionable insights, and improve Facebook’s product and support experiences
Support, educate and build relationships with the people who use Facebook
Explain complicated product and policy concepts in simple, jargon-free language using Facebook’s voice
Proven track record of organizational leadership with 2+ years of direct people management
4+ years of experience in community management, community operations, customer advocacy, customer support, marketing communications, or a related field
Experience with and passion for building communities
Excellent problem-solving skills, business judgment, strategic, and analytical capabilities. Strong judgment in navigating and resolving sensitive situations
Deep understanding of Facebook with a passion for improving people’s experience on the site
Experience presenting to audiences of all sizes
Comfortable acting in the public sphere and cultivating community relationships
Experience defining and tracking metrics and reporting on the effectiveness of your team's contributions to the community
Written and conversational fluency in a second language is highly desirable

226

Team Manager Resume Examples & Samples

Familiar with Operating Systems (Windows 98/95/2000/NT)
MS Office Application Suite (Preferably Word, Excel & PowerPoint)
Strong understanding of ICC rules such as UCP / ISBP / URR / ISP as appropriate to the sub-domain that the candidate is expected to manage
Team handling experience in International Trade Operations with specific experience in - [choose 1 or more as appropriate – Export / Import L/Cs , Document Examination, Payments,Standby Letters of Credits , Collections]
Excellent track record during past work experience
Demonstrated team handling skills in the past

227

Team Manager Resume Examples & Samples

Plan and assign work, implement policies and procedures and recommend and implement improvement in production methods, equipment, operating procedures and working conditions that continuously improve Safety, Quality, & Productivity/Performance of the department for which they are leading
3+ years as a manager or supervisor in a manufacturing and/ or a production facility is preferred
Bachelors degree is preferred

228

Team Manager Resume Examples & Samples

Oversees the day-to-day operations of the call center associates by reviewing and assessing call center analytics
Participates in the hiring process and may have decision making responsibility. Takes an active role in training new hires
3 to 5 years of prior work related call center experience

229

Team Manager Resume Examples & Samples

Coordinate and direct the daily operations of a team of 16-20 non-exempt employees as well as contribute to the success of your function through your leadership role within your peer group
Provide daily coaching and feedback, recognize and reward accomplishments and contributions, introduce new processes and procedures, and track performance to achieve set goals
Process exception items, resolve complex issues, review and recommend system modifications, conduct quality reviews, and monitor daily business
Interact directly with partners and groups within the Enterprise and will be accountable for deliverables to them on a daily / monthly basis
Recommend human resources' actions such as hiring, corrective action, terminations, salary actions, and promotions
Understand the vision and direction of Chase Card Services and then effectively communicate/model this vision in every interaction with all Chase Commercial l Card customers and employees
Proven leadership skills in creating an environment where employees are excited, engaged, and capable of delivering exceptional performance
· Extensive Fraud knowledge and background with the ability to create and deliver exceptional customer experiences
Works collaboratively, shares information and effectively communicates with team members, departmental management and business partners
Proven communication and diplomacy skills to work cross-functionally to influence others, drive results/change, and implement new processes & procedures
Strong analytical and quantitative capabilities to assess and drive process improvement
Demonstrated ability to investigate and solve complex problems
Advanced PC skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and specific knowledge of systems and applications used to support a call center environment
Experience in the commercial card Fraud Prevention Team is a plus
A strong work ethic with a focus on the ability to drive change
Able to manage and prioritize work and multi-task

230

Team Manager Resume Examples & Samples

Manage and coach a team of internal Field Sales reps targeting customers within multiple dwelling units (MDU's) by going door to door
Develop and implement sales plans by leveraging directed lead strategies to ensure all sales and revenue targets for Digital Cable, Rogers Hi Speed Internet, Rogers Home Phone and Rogers Smart Home Monitoring are met or exceeded
Builds and maintains positive relationships with MDU property management and leasing staff and regularly follows up to ensure Rogers products and services are favorably presented to prospective tenants
Partners directly with MDU property manager/leasing staff in designated territories to drive maximum product penetration and revenue growth. Serves as a sales presence at community or company events as required
Participate and Coach Sales Reps through regular door-to-door field work, sales events and blitzes
Motivate and provide strong leadership to sales staff through performance management techniques such as quality evaluations, individual sales plans and ongoing coaching, guidance and monitoring of Sales Representatives productivity
Work collaboratively with Regional Sales Manager to address process gaps and barriers to sales performance
Strategically partners with CMA Account Executives and Sales Managers to increase MDU TSU penetration numbers and customer satisfaction
Hiring, on-boarding and training of the sales reps
Position must assist in maintaining the confidentiality of customer and business data at all times
3-5 years Telecom Industry or Door to Door sales management experience is an asset
Full training on Rogers products
An attractive remuneration package includes base pay and commissions
Car Allowance
Medical and Dental benefits that begin on day 1
50 % discount on all Rogers Communications services
Access to multiple Wealth-Accumulation Programs
Tablet and smartphone for business use

231

Team Manager Resume Examples & Samples

Demonstrated ability to build, develop, direct, and manage a group of people
Ability to make administrative and procedural decisions
Proven ability to manage reporting and analysis
Can adapt well to changing circumstances, direction, and strategy
Confident in using Microsoft Package (especially Excel)
Fluent English skills are required for this role
Direct experience in Contact Center Operations (Customer Service, Sales, or Collections)
Preferred Project Management & knowledge of Six Sigma/Lean Processes
Bachelor’s degree, MBA is a plus
3 plus years’ experience with Customer service would be an added advantage
Advanced computer skills using a variety of programs highly desired
24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Applicant needs to be in People Management role

232

Team Manager Resume Examples & Samples

Directly lead a team of credit controllers and will inspire, lead and develop your team on a daily basis, including poor performance and sickness as well as high achievers, in order to achieve maximum productivity and maintain performance to ensure all targets are met
Deliver on fundamental business KPI’s such as, bad debt charge, cash collection, quality & assurance, productivity, service delivery, absence and customer and employee satisfaction, effectively reducing the aged debt whilst recognising the effect on the provision and prioritising to this
Conduct regular one-to-ones with your team members, identifying development opportunities and service excellence
Adhere to and help to develop processes to ensure the successful running of the department and wider business
Build strong relationships with teams across the business to deliver on business wide KPI’s
Provide leadership and drive with all other team leaders to exceed customer and debt challenges
Have good analytical skills to understand opportunities to improve debt collection opportunities
Support peers to work as one team to embed the appropriate quality standards and expected behaviours
Be able to adjust in a rapidly changing working environment and work to stretching and challenging deadlines

233

Team Manager Resume Examples & Samples

Working together with the team and leading by example to provide an exceptional customer journey
Managing existing client`s properties in line with tenancy agreement terms and current legislation
Positive can do attitude with the customer and your team at the heart of every day
Working closely with the local branch network to ensure good communication and a strong working relationship between the branches and PMC
Continually reviewing ways to improve your customers journey using key tools such as NPS scores and customer feedback
Encouraging and driving a customer environment of `one-touch-resolution` and ownership
Assisting your team to achieve monthly objectives
Accountability and responsibility for your Team`s performance
Monitor individual performance and conduct regular performance reviews and 1-2-1`s
Spot checking Property Managers` portfolio reports and regular quality checking to ensure KPI`s are being met
Running morning meetings providing a motivational start to each day
Train, coach and develop new and existing team members

234

Team Manager Resume Examples & Samples

Meet regularly with individual team members; coach them to meet and exceed their metrics and all business objectives
Utilize reporting and direct observation to keep team members abreast of their performance towards business objectives
Provide performance analysis to implement action plan strategies for overall performance improvement
Risk and Control Objective: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Excellent witten and verbal communications skills

235

Team Manager Resume Examples & Samples

Passion for service, positive attitude, enthusiasm, professionalism, strong client focus and desire to assist individuals in developing their career
Thorough knowledge of financial services industry with a minimum of 10 years prior experience
Excellent interpersonal skills, including proven listening skills and the ability to communicate in a clear, well organized manner
Ability to leverage resources to create client loyalty and lead our service professionals to advocate for clients by identifying the best solutions for their needs
Must be able to proactively suggest, create, and implement ideas and programs to improve the Financial Service Professionals and client experience
Ability to communicate and collaborate effectively and build strong partnerships with varying levels across the firm
Strong leadership, motivational, and coaching skills with ability to drive results and develop employees
Strong command of written and spoken English, Chinese (Cantonese) and Chinese (Putonghua -preferred)
Active HK SFC Dealing in Securities and Advising in Securities license. Ideally the FINRA Series 7 licenses (Unlicensed candidates would be hired under a Condition of Employment (COE) to obtain licenses within a specified time period)

236

Team Manager Resume Examples & Samples

Serve as a resource to resolve exceptions and escalations regarding customer dispute and fraud claims, referring more complex problems to manager as necessary　
Establish and maintain appropriate files and records ensuring adherence to record retention schedules　
Develop and prepare reports, records and performance monitoring mechanisms informing management of operational activities　
Provide training and develop staff through cross training

237

Team Manager Resume Examples & Samples

To manage the day to day activities of the Pricing team
Provision of informed support and advice on all aspects of product, manufacturer, customer specific overrides and database pricing constituents
To ensure outputs are to deadline and systems are up to date with the most current business, manufacturer, dealer & customer specific pricing
To leverage technology and systems to develop automated solutions to improve efficiencies
To utilise tools & techniques to measure, manage and improve the consistency and accuracy of core asset pricing data
Able to consistently demonstrate a passion for our products and services, belief in our business, culture & core values and be willing to go the extra mile to succeed whilst demonstrating the Inchcape “fire in the belly” to drive the business forward through margin accretion, risk management/mitigation, cost controls and operational efficiencies
B
K
N
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Highly computer literate –Advanced user of Office (Word, Excel, Outlook, Powerpoint)
Good knowledge of the UK motor and fleet Industry and all associated products and services
Excellent organisational and time management skills with proven ability to prioritise
Excellent analytical, numeracy and problem solving skills
Communicating and influencing
Supplier relationship management
Executional excellence
Recruitment, coaching, people development and performance management focussed on achieving results
Strategic focus
Being always ahead
High Octane performance

238

Team Manager Resume Examples & Samples

Relevant Experience or Degree in: related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered
Typically a minimum of 4 years
Related professional experience
None Identified

239

Team Manager Resume Examples & Samples

Partnering with the implementation staff, finance and other teams to achieve business goals
Leading the team members throughout the year, setting performance expectations, measuring performance results, and providing continual coaching, feedback and guidance
Identifying potential issues and developing and implementing innovative solutions
Managing client-specific service operations and performance standards to meet and exceed business goals and client SLAs. Measuring and reporting on performance of assigned departments

240

Team Manager Resume Examples & Samples

Fluency in English (C2 minimum)
Fluency in other language (French, Spanish, Italian or German)
Must be available for a regular schedule of 40 hours a week, one that spans weekends, evenings and holidays as this is when our customers need us most
Background as supervisor or manager
1 year experience in a customer support environment

241

Team Manager Resume Examples & Samples

Identify and solve quality/equipment problems
Ensure safe, quality products are produced
Ensure proper staffing is maintained on shift, i.e., making sure absences and daily breaks are covered, and that there are adequate personnel to cover shift assignments. Will manage efficient use of the workforce
Assist operators with line changeovers, line cleaning, manufacturing supplies
Ensure productivity and efficiency goals are met. Increase uptime through preventative maintenance, quick changeovers and improved start-ups. Monitor target speeds
Prepare Performance Evaluations, conduct monthly coaching sessions with employees, and administer corrective action as needed
Ensure all team members are properly trained to do their job and are properly trained on new technologies/procedures that are introduced
Know applicable OSHA regulations and plant safety rules ensuring all employees are properly trained and follow safe work practices. Ensure that AIB/HACCP/SQF sanitation guidelines are followed at all times
Adhere to the Company’s policy of equal employment opportunity for all employees and ensure that the policy is understood, supported and adhered to by employees
Act to prevent the harassment of employees based on perceived or actual protected characteristics and ensure the workplace is free of any type of illegal harassment
Be a company champion. Lead by example. Support and communicate company policies
Conduct regular effective team meetings
Be able to make small group presentations

242

Team Manager Resume Examples & Samples

Build an empowered associate team through coaching including completing assessments, call quality monitoring, providing feedback, analyzing and responding to data collected and collecting data to use in driving superior customer service at the individual and team levels. (20%)
Communicate all pertinent information in an organized, logical and timely manner within all levels in the organization. (10%)
Motivate and develop associates by providing a supportive, challenging work environment that offers opportunities for growth, recognition at the team and individual levels with a focus on career development. (10%)
Participate in the interview and hiring process. Write and deliver performance appraisals and manage disciplinary (written and verbal) action as necessary. (10%)
Manage all resources effectively to support the Customer Service organization goals. Assist in achieving Contact Centre financial, service, quality and productivity targets by managing relevant metrics. (10%)
Liaison between Customer Service and other internal departments. Ensuring policies and procedures are geared towards the best interests of the customer. (10%)
Monitors external and internal customer feedback to ensure that all interfaces create a world-class consistent, quality customer experience. Use continuous improvement initiatives to improve the customer experience. (10%)
Develop and implement empowerment strategies and procedures to create a one and done environment. Implements incentive programs to reward and recognize performance throughout the Customer Service team. (15%)
Build, create and facilitate internal contests and departmental programs to engage team to meet and exceed metrics. (5%)
Customer centric orientation
Team building and coaching skills
Excellent communication skills, verbal & written
Interpersonal and motivational skills to coach, discipline and reward behavior in a positive manner
Interviewing and hiring skills
Knowledge and experience of coaching techniques to drive performance improvements
Instills trust at all levels
Ability to see the “big picture” and make appropriate decisions based on the relevant information
Occasional Travel, less than 15%
Experience in managing remote associates preferred
Bi-lingual French/English a plus
Minimum of five (5) years experience in a customer care / customer centric leadership role, or an equivalent combination of education, training and experience
Comprehensive knowledge of company operations, technologies, processes and organizational dynamics desired
Experience with Continuous Improvement methodologies

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Team Manager Resume Examples & Samples

Delivery of service to contracted client(s)
Running day-to-day operation and ensures adherence to contractual obligations, metrics and performance goals (SLA, staffing, etc.)
Tracking and reporting operational metrics
Understand and apply effective call center principles
Meet or exceed client performance goals
Meet or exceed program Quality Assurance Metrics
Facilitate design and documentation of work instructions
Ensure compliance with all program guidelines as defined
Accurately define project operation's deliverables based on scope of program
Manage staffing level to maximize productivity and cost effectiveness
Identify new opportunities for efficiencies using prior experience on prior campaigns or programs
Communicate program or operations issues to Engagement Manager with recommended resolution
Work with the Engagement Manager to forecast call center needs
Analyze and communicate operational findings to Engagement Manager
Mentor Team Leaders to ensure continual learning and development
This position is required to maintain a high level of confidentiality in all duties
This position requires the ability to work shifts as assigned
Any additional duties as assigned by Management
Bachelor’s degree (BA or BS) from an accredited four-year college or university and a minimum of 2-3 years of related experience. An equivalent combination of experience and education may be considered
Able to grasp and articulate complex processes
Displays sound judgment
Highly committed and dependable
General data entry and basic computer knowledge and skills
Ability to use the following software packages or programs: Word, Excel, PowerPoint
Other packages or programs: Outlook, Witness

244

Team Manager Resume Examples & Samples

Build your team’s market expertise and Schwab product knowledge
Develop team members through coaching, career development mentoring, and motivational techniques
Assess and resolve escalated client issues at a moment’s notice, helping them navigate Schwab products and services
Effectively recognize strategic business opportunities and seize them
Work collaboratively with other managers and leadership in cross departmental projects and initiatives

245

Team Manager Resume Examples & Samples

Lead, manage and coach a team of Digital Interactions Agents (bankers) to provide a world class digital service experience
Facilitate huddles and sales meetings to ensure focus on sales activity
Understand the drivers of customer advocacy and coach your team to deliver
Work with team to develop and track a pipeline and grow the business
Holds team accountable for their performance to individual targets
Take ownership of communication, reporting and stakeholder management across all brands
Understand the drivers of a Home Lending business and your role in contributing to the overall performance of Home Lending across 3 brands
Uses data to draw insights for action for team and for the Digital Home Lending business
Takes insights and conclusions and converts to tangible and compelling actions
Complete side-by-side coaching and conversation monitoring activities to deliver real time feedback to team and improve the customer experience
Drive banker performance and prepare action plans to improve performance where required
Hold development planning and career conversations with bankers and ensure all bankers have a documented and detailed development plan
Have regular one-on-one meetings with bankers to discuss their progress
Contribution to driving customer advocacy through quality of coaching that enables bankers to delight customers
Build committed, high performing teams through effective recruitment, selection and onboarding practices

246

Team Manager Resume Examples & Samples

To manage a large and diverse team of Process Associates working towards pre-defined targets
Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents
Assist the Operations Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership
Preferably Certified Documentary Credit Specialist (CDCS)

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Team Manager Resume Examples & Samples

Provide opportunities to a team of high potential representatives, enabling them to develop new skills and increase their business knowledge by clarifying expectations, offering instruction and advice and providing support and feedback
Assist in developing and maintaining an effective variable compensation program to incent the team members to retain profitable accounts while following ADT policies and procedures
Consistently seek and disseminate information regarding the current responsibilities and procedures of the team and external conditions affecting the work
Communicate relevant information about decisions, plans and activities, giving direction and enabling the unit to effectively and knowledgeably carry out their responsibilities
Monitor the progress and quality of the work and the effectiveness of the unit
Work in close conjunction with other areas of the company including the SSOs, MIS, OST and Collections to maximize loyalty efforts
Work side-by-side with the Quality and Training Manager to assist in identifying training/quality issues and report data monthly
Manage proper call control techniques to promote profitability and control costs without adversely impacting customer satisfaction
Facilitate the constructive resolution of conflict, encourage cooperation, diversity and teamwork to build a successful, cohesive unit within the ADT organization
Identify operational/systematic situations or potential issues and implement solutions to resolve issues in a timely manner
Other duties as assigned, including but not limited to, account research and follow-up, special projects, etc
Two year degree in business, liberal arts or other related program is required. Four year degree is preferred. If four degree has not been obtained, must have additional 2 years of business experience equivalency per year of college education. Business experience must include Job history of increased responsibility, autonomy and independent judgment
Some knowledge of telephony capabilities CMS, CenterView

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Team Manager Resume Examples & Samples

2 years of management experience
1 year of experience demonstrating strong analytical and PC skills
Banking, credit card, financial services experience

249

Team Manager Resume Examples & Samples

Responsible for capacity management within the team
Ensure team meets the commitments (performance, quality, satisfaction level) agreed with business partners
Cooperation with workforce management

250

Team Manager Resume Examples & Samples

Robust experience of actively managing a team – understands the concept of active management
Previous team management of at least 6 FTE
Ability to work within a fast-paced pressurised environment
Strong communication skills – both verbally and written
High attention to detail and accuracy

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Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

Team Manager Resume Examples & Samples

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