Team Manager Resume Samples

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GT
G Towne
Giuseppe
Towne
215 Dwight Village
New York
NY
+1 (555) 209 1997
215 Dwight Village
New York
NY
Phone
p +1 (555) 209 1997
Experience Experience
04/2016 present
Chicago, IL
Team Manager
Chicago, IL
Team Manager
04/2016 present
Chicago, IL
Team Manager
04/2016 present
  • Ensuring the right people are in the right jobs, developing and coaching team members, fostering teamwork within the team and with collaborating teams
  • To undertake management of the team, completing appraisals, undertaking one to ones, managing performance, monitoring absence monitoring etc
  • Recruiting, hiring, training, coaching, and developing staff
  • Frequent sitting, some standing and walking, bending and reaching as necessary
  • Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans
  • Ensuring team members are up-to-date concerning their performance metrics by evaluating and documenting calls, KANA, cases, etc
  • Managing operational and project budgets, setting clear targets, plans, organizing and monitoring team performance
11/2009 10/2015
Detroit, MI
Team Manager
Detroit, MI
Team Manager
11/2009 10/2015
Detroit, MI
Team Manager
11/2009 10/2015
  • Perform all management activities of the SDR Team including, but not limited to, performance evaluation, recruiting, training, education, and goal setting
  • Providing leadership and direction, while coaching, providing feedback, and mentoring the team members
  • Leading the team in openly sharing ideas, taking risks, and rewarding accomplishments
  • Adhering to capturing and documenting any changes made to the day to day operations and ensuring the same is followed by the team
  • Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
  • Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training
  • Creating, updating and innovating new functional processes, playbooks and supporting materials
Education Education
Bachelor’s Degree in Interpersonal Effectiveness
Bachelor’s Degree in Interpersonal Effectiveness
Webster University
Bachelor’s Degree in Interpersonal Effectiveness
Skills Skills
  • Highly motivated & capable of producing quality work
  • Ability to interface with all levels of management including the strong ability to interact effectively with internal and external senior management
  • Good communication/relationship building skills and strong organisational ability
  • Basic knowledge of general insurance industry products, services and basic underlying legal principles and practices relating to risk within own role capacity
  • Basic to moderate knowledge of computers and proficiency in software typically used in office setting (ex. email, Microsoft Office)
  • Detail oriented - ability to perform processes as per pre-defined design With strong Service Mindset
  • Strong Excel - Understanding of formulas, UOM’s, pricing and profitability
  • Basic to moderate computer knowledge and basic understanding of MS Word and Excel
  • Ability to gain the trust and respect of other professionals in order to be able to secure and develop partnership working.Key skill 7
  • Good attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills
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15 Team Manager resume templates

1

Team Manager Resume Examples & Samples

  • Owner of RTB/CTB project management
  • Owner of critical business management functions needed to run a cost center such as TDABC, Depth Charts, SOX, Capacity and Constraints, BCP and OJT
  • Responsible for career management of all staff with a focus on career development, succession planning and mobility
  • Point of escalation and partner with Fixed Income Sales
  • Primary Liaison with Operations Client Relationship Management which includes speaking on behalf of Fixed Income operations at Focus Client Meetings
  • 5 years experience in operations
  • Strong leadership skills and ability to run a cost center at all levels
  • Must be able to effectively collaborate across multiple operational areas and communicate with Senior Ops Management, Sales, Trading, Legal, Compliance and Non Market Risk
  • Must be able to drive a agenda global agenda
  • Must thrive in a time sensitive environment managing against multiple and at times conflicting priorities
  • Strong Stakeholder Management Skills a must
  • Focus on Career Development
2

Team Manager Resume Examples & Samples

  • Data Warehousing Experience
  • SQL Knowledge (preferably TERADATA)
  • Ability to run and execute complex queries and analyze outcome
  • Technical and functional knowledge of Midrange ETL tools, processing and/or techniques
  • Ability to run complex queries and analyze the data
  • Ability to effectively manage in a cross-matrix environment with Global resources
  • Experience in fast paced and constantly evolving environment
  • Process and Controls knowledge
  • Tools: MS Office, Visio, MS-Project and SharePoint build and upkeep
  • Production Support experience
  • Bank Of America Experience
3

Team Manager Resume Examples & Samples

  • One to two years supervisory or management experience required (preferably in a call center environment)
  • Experience in banking or credit an asset
  • Excellent communication skills in both official languages required (English/French)
  • Proven ability to coach and motivate individuals with varying levels of experience
  • Demonstrated analytical, planning and problem solving skills
  • Ability to navigate in a Windows environment required (e.g. MS Word, Excel, Access, Power Point)
  • Two year community college or university degree preferred
4

Team Manager Resume Examples & Samples

  • Knowledge of the ID administration interface of the computing platforms in the portfolio
  • Knowledge of the business departments supported, their processes and requirements and regulations
  • Leadership qualities, team working and people management skills
  • Ability to cooperate, liaise, communicate, discuss and negotiate as well compromise in concordance with the security standards and internal regulations
  • Precision and attention to details
  • Proficiency in English
5

Team Manager Resume Examples & Samples

  • Monthly 121s using UKPB balanced scorecard approach
  • Focus on prospect management with bankers in line with framework
  • Active pipeline management to support bankers in winning new business and removing barriers
  • Deliver an enjoyable environment for bankers to engage positively and constructively with clients
  • Drive through pro-activity of advice for all clients, with an initial focus on RDR Advisory Investment Service which requires 3 monthly reviews, and 6 monthly client engagement at a minimum
  • Leverage all members of the advice team including bankers, wealth advisors, investment advisors, portfolio managers, advisory dealing teams, mortgage specialists and GR&I teams as appropriate
  • Driving client service across the team with a focus on
  • On boarding experience, rapid complaints resolution
  • Client coverage – right client, right banker
  • Effective fact finding of clients – ensuring that bankers build a deep knowledge and achieve an emotional connection with clients in respect to their financial objective
  • Monthly 121s using UKPB balanced scorecard
  • Monthly observed client meetings – with outputs recorded on worksmart
  • Minimum quarterly book reviews
  • This will be more frequent for new bankers, when weekly reviews would be more appropriate and all client meetings must be supervised
6

Team Manager Resume Examples & Samples

  • Demonstrate strong leadership skills
  • Knowledge of auto dialer and ACD technology preferred
  • Skip tracing experience preferred
  • Demonstrated excellent analytical, planning and problem solving skills
  • Ability to navigate in a Windows environment required (e.g. MS Word, Excel, and Access)
  • Ability to manage multiple projects and priorities
  • Thorough knowledge of relevant federal regulations
  • University degree preferred
  • Three to five years' collections experience preferred
  • One to two years supervisory experience preferred
  • Bilingualism (English/French) an asset
7

Team Manager Resume Examples & Samples

  • Actively lead and participate in performance management process, including coaching and career development, utilizing all available tools
  • Contribute to the growth of a flexible workforce by championing employee skill breadth and depth development through ongoing coaching, training and PDP discussions
  • Lead and follow up on action plans to improve the employee experience
  • Create and foster a diverse and inclusive workplace
  • Promote and contribute to a positive and respectful work environment
  • Consistently demonstrate the TD Management Practices
  • Ensure employees understand, own and live the TD Framework principles every day
  • Promote and support reward and recognition programs by recognizing employees/ peers and submitting award nominations throughout the year
  • Promote and motivate employees to participate in reward and recognition programs throughout the year
  • Positively lead change within the business
  • Actively participate in community related activities and encourage the same of the team
  • Meet Professional Operations Management (POM) Certification requirements
  • Forecast volumes, plan resource activities, monitor and control daily productivity, maintain work quality and timeliness, review performance outcomes against plan and create action plans
  • Foster positive partner relationships
  • Coach to ensure customer problems are handled appropriately, and participate in the negotiation and resolution by utilizing the established problem resolution process
  • Create and/or recognize exceptional customer service through established programs
  • Contribute to the achievement of the team, business and Customer Experience goals by coaching, modeling and championing the consistent use of CEI attributes and behaviors
  • Lead the optimization of workforce utilization by actively using Operations Management Principles
  • Coach and lead the team to achieve set business objectives and Key Performance Indicators (KPI) targets
  • Identify, suggest and lead process improvement opportunities
  • Foster a culture that encourages employees to identify and suggest process improvements
  • Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
  • Follow and ensure employees are knowledgeable of and comply with Bank Codes of Conduct and Privacy Code
  • Follow and ensure employees understand and apply bank/business operating policies and procedures
  • Ensure necessary due diligence is taken to support the accuracy of all customer transactions and all compliance requirements
  • Identify and manage areas of risk and escalate as necessary
8

Team Manager Resume Examples & Samples

  • Leading a small developing team utilizing outstanding people management skills. The successful candidate is expected to be familiar with the TD Wealth business and products or have worked for a number of years supporting all Wealth business line before undertaking this position
  • Strong working knowledge of MPower/MVest, Vantage CMS, FMC Sylvan and ISM is an asset
  • Knowledge of investment markets, benchmarks, drivers of performance and GIPS standards. Demonstrated ability to apply this knowledge to the analysis of investment rates-of-return
  • Superior time management and organizational skills to manage multiple deadlines and priorities within a highly demanding environment. Be self-motivated, customer and deadline-oriented. Be able to work well under pressure both independently and within a team
  • Strong verbal, written communication and presentation skills. Fluency in delivering complex qualitative and quantitative information with clarity and precision to internal partners
9

Team Manager Resume Examples & Samples

  • Bachelor’s degree in related field and/or 3 - 5 plus years Collections/business experience
  • Strong oral and written communication skills. Ability to communicate effectively with Sr. leadership, internally and external
  • Detail oriented, organized, collaborative and a critical thinker
  • Ability to multi-task and work independently with minimal supervision. Embraces collaborative and multi-cultural workplace
  • Microsoft Office skills
  • Demonstrates sense of urgency and ability to react quickly to issues
  • Operations experience required
  • Supplier management experience /recovery experience preferred
  • Knowledge of Barclays processes and Artiva system preferred
10

Team Manager Resume Examples & Samples

  • Responsible for ongoing monitoring and control of day to day service quality workflow and related fulfillment/servicing activities
  • Uses effective communication skills to ensure employees are well informed relative to goals, objectives and achievements
  • Looks for business synergies internally and externally to create strategic partnerships
  • Ensures adherence of Operations Risk, Compliance, Privacy, Safety and Soundness,and AML policies, processes and procedures as per Folio guidelines to mitigate operational/credit risk
  • Ensures that proper measures are inplace and employees are held accountable for Doing it Right the Frist Time (measured by team escalations, defect reporting, team sundry losses)
  • Follows established Coaching Routines and related activities to drive personal performance
  • Effecitvely provides leadership to the business (measured by % of team members with development plans, employee oppinion scores in the categories of employee engagement and immediate manager scores)
  • Demonstrated strength in operational people management, with a focus on growing and building talent
  • Depth of knowledge of Commercial Banking
  • Proven client service orientation
  • Solid understanding and interest in both operational and technical disciplines
  • LI-IB1
11

Team Manager Resume Examples & Samples

  • Our people in the Contact Centres are the first point of contact for HSBC customers, with high volumes of calls each day, inbound and outbound. In order to deliver superior service levels to our customers, we need to be able to build effective rapport at the first point of contact to ensure we continue to be trusted with their financial needs
  • The Team Manager role is integral to monitoring this first point of contact, ensuring all contact remains within mandatory constraints and legislation as appropriate, identifying the development needs of our executives to enable them to continue to deliver a superior service and value added sales
  • The role holder will set, agree and manage individual performance targets and objectives for executives ensuring timely completion and support of Performance Improvement Plans (PIPs), managing individual employee relations issues in line with company and local policy
  • University graduation in BA or BSc
  • Two to five years experience
  • Degree desired but not necessary dependent upon prevailing market conditions
  • Two plus years experience in managing a team through coaching, mentoring, developing and motivating others
  • Must be proficient in the language(s) required by the process
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Wants to do a good job,
  • Is concerned about getting it right for the customer and checks everything is in order
  • Proficiency with personal computers and basic software packages and specialised applications
  • Can use their own initiative with the ability to focus on the important details to deliver a high-quality professional service
  • Excellent writing skills as the majority of customer correspondence will be written
12

Team Manager Resume Examples & Samples

  • Creating a Differentiated Client Experience
  • Transformation is a way of life
  • We are a People Business
  • Promotes an environment of open, two-way communication, fostering group identify and teamwork through leadership and personal examples
  • Acts as referral point for Help Desk Agents and Service Partners and represents Payments and Trade at meetings and presentations
  • Provide day to day leadership and management to a diverse work team emphasizing coaching, continuous self development and teamwork with a strong focus on Customer Service and Call Monitoring
  • Liaises with Account Managers, branch personnel and correspondent banks in the handling and resolution of inquiries
  • Shares best practices with Global Technology Operation -GTO staff and partners
  • Monitors/trends nature of call inquiries and provides recommendations to reduce volumes
  • Tracks service gaps/client impact errors identified through Help Desk involvement and escalates to appropriate departments
  • Tracks client complaints through Problem Resolution database
  • Identifies items handled by Help Desk where there is the opportunity to improve straight through processing and escalate to appropriate departments in effort to improve efficiency and reduce delays for time sensitive payments, for example, formatting issues
  • Champion identification of process improvement initiatives, implementing solutions while maximizing productivity and resources. Ensure all processes are documented and well communicated
  • Responsible for managing department costs
  • On an ongoing basis, assure fulfillment of Internal Audit, Folio and MICR requirements
  • To provide telephone support to our business clients world-wide for problem resolution relative to our Cash Management products. To deliver exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue and taking the appropriate action
13

Team Manager Resume Examples & Samples

  • Provide all necessary business cases, commercial justifications, projections or risk assessments to support business planning activities
  • Develop a network of partners inside ReedElsevier, and from the market in order to build the right set of capabilities and expertise to execute on BIS strategic priorities
  • Effective management of budget, release, and dependencies in a close collaboration with content and product planners
  • Liaise with the rest of BIS and Global Technology teams, to drive for best results overall Drive Operations
  • Project management and problem solving around operational issues
  • Liaise with the rest of BIS and Global Operations teams, to drive for best results overall
  • Ensure that all new joiners receive an effective and comprehensive induction plan
  • Pro-actively deal with and resolve staff issues as required
  • Liaise with and educate colleagues through transferring subject matter expertise
  • Minimum Bachelor degree level
  • Fluent in English (written and spoken) language (other language such as Dutch, French, German is a plus)
  • Proven ability to lead cross regional teams in a Global/Matrix organization, working across cultures and manage/ collaborate with remote teams
  • Proven success in managing budgets
  • Experience in mentoring, coaching, building high performing teams and/or performance management to achieve goals and objectives in a competitive environment
  • Good (functional)l understanding of content related technologies (data-analytics, data and system integration, understanding of API?s, XML and work flow tools etc)
  • Collaborates and Partners to meet Customer Needs
  • Challenges the Status Quo through innovation and creativity
  • Drives to Deliver
  • Actively Coaches
  • Communicates Openly & Candidly
  • Proactively contributes thought leadership and expertise to help develop the business, define future ways of working and better meet Customer Needs
  • Energizes employees
  • Leads with Integrity
14

Team Manager Resume Examples & Samples

  • Day to day management of the Customer Contact Centre
  • Develop and foster a strong customer focus across the team
  • Management of volumes, rosters, systems and workflow to ensure the overall service offering is achieved, including strategies to minimise call abandonment
  • Lead, engage and develop the team to manage daily and future volumes to meet quality and productivity outcomes, whilst ensuring exceptional customer/planner/adviser service levels
  • Work closely with the other call centre managers to load share where applicable
  • Develop and champion AMP Contact Centre improvement initiatives
  • Previous leadership experience in Contact Centre environment and
  • Proven experience in the delivery of coaching and development programs across a broad spectrum of skill levels
  • Strong evidence of being 'process driven' and having high attention to detail
  • Strong understanding and experience with call centre technology
15

Team Manager Resume Examples & Samples

  • Work with other teams across the wider business to resolve issues and ensure that agreed service levels are maintained
  • Maintain a high standard of customer service ethos and focus within the team at all times
  • Ensure full time team members have clear objectives which are set & reviewed on a monthly basis
  • Deliver all goals on-time, to specification and within budget
  • Schedule all tasks via a project plan which is visible and adhered to throughout delivery
  • Deliver all processes to the highest standard, reviewing throughout and improving where possible for maximum success and efficiency
  • Effectively communicate all business objectives to all team members and clarify any uncertainties with line management
  • Allocate ownership of all tasks, ensuring owners clearly documented the requirements of each process, inputs, outputs, schedules and SLAs
  • Ensure all members of the team demonstrate a full understanding of the quality management system
  • Ensure the team members are trained/briefed on new systems to ensure that all staff are aware of the requirements of each process, inputs, outputs, schedules and SLA's
  • Define management information for each task and ensure management information delivery on time against expected timescales
  • Ensure high quality of verbal and written communication is delivered at all times
  • Carry out other duties as directed by management. This may include working from other local facilities
16

Team Manager Resume Examples & Samples

  • Booking and external reconciliation for all EMEA equity market side executions (Exchange & Broker)
  • Position reconciliation for Equity Desks across all products (Traders Risk vs Books and Records)
  • Control team supervision for the internal reconciliation team (MS captive) and external reconciliation team (at vendor E-clerx), both based in Mumbai
  • Central point of contact for Equity related queries across Morgan Stanley including NPAs, regulatory / industry changes and new business enablement
  • Co-ordinating Market Infrastructure Projects for IED
  • Market participation in Industry working groups / committees (eg AFME etc)
  • London based relationship management ownership for Equity Operations with IED and London based counterparts
  • Managing market risk
17

Team Manager Resume Examples & Samples

  • 5+ years’ experience in Customer Service environment including supervisory experience. At least 2 years previous experience in banking & credit cards industry is an advantage
  • Fluent in spoken English and Mandarin
  • Good command of written English
  • Strong interpersonal and communication skills, able to deal with people at all levels
  • Strong leadership skills and able to motivate staff to deliver client excellence services
  • Independent, hardworking, self-motivated and good team player
  • Capable to work under high stress
18

Team Manager Resume Examples & Samples

  • Provide regular coaching & leadership to team members & supervise the day-to-day functions of the group
  • Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
  • Implement / Impart Training and Learning for the employees through direct development and by leveraging other training/development opportunities available
  • Ensure adherence to schedule by team members
  • Proven ability to train, coach and motivate employees
  • Ability to manage multiple priorities and meet deadlines
19

Team Manager Resume Examples & Samples

  • Supports a team of seven indviduals
  • Controlling daily workflow
  • Building relationships with Operation teams, Financial Controllers and Front Office Risk Managers
  • Managing tactical agenda to enhance control framework
  • Help to identify, drive and implement process improvements
  • Weekly and monthly reporting of Key Risk Indicators in relation to the team activities
  • Ad-hoc reporting as and when required
  • Excellent communication / relationship building skills
  • Ability to work alone and use initiative
  • Able to demonstrate collaboration skills
  • Ability to initiate and drive projects to manage risk
  • Ability to think laterally, and recognise opportunities for system/process improvement
  • Familiarity with the Life of Trade concept
  • Knowledge on Corporation Actions
  • Derivative product awareness
  • Good communication/relationship building skills and strong organisational ability
20

Team Manager Resume Examples & Samples

  • Bachelor degree in Finance, Business Administration or related discipline is preferred, an advanced degree is a plus
  • At least three to five years of experience in a systems quality environment, or equivalent combination of education and work experience
  • Needs experience in performance management and contact center management
  • Strong judgment, leadership, and analytical skills
  • Very strong planning and project organization, process definition and re-engineering, negotiation, decision making, conflict resolution, problem solving and influencing skills
  • Ability to interface with all levels of management including the strong ability to interact effectively with internal and external senior management
21

Team Manager Resume Examples & Samples

  • Staff Management - responsibility for the accuracy and timeliness of the team's output ensuring the team is adequately developed by setting objectives, agreeing personal development plans, conducting regular 1-1's and providing feedback and acts as a role model for staff
  • Client Management - responsibility for the provision of a proactive Financial Reporting service to clients, understanding the service requirements of all clients. The individual will always seek to partner with clients and develop workable solutions that are in line with company policy
  • Service Delivery - primary responsibility for ensuring that Financial Reporting deliverables are consistently delivered in an accurate and timely manner. Responsible for high standard of service delivery to clients within agreed timeframes. Maintain excellent client relationships
  • Control Environment - Ensure adherence to internal and external policy and regulation. Ensure all errors, breaches or client incidents are reported in line with current procedures
  • New Business and Strategic Planning - Support the identification and cultivation of expanded business potential with existing clients through regular client interaction and assist the Relationship Management organisation in responding to new business opportunities
  • IT systems/Strategy - Participate and assist in new system development and installation
22

Team Manager Resume Examples & Samples

  • Working as a Manager to contribute in various streams of package / Guidewire implementation projects
  • Planning and monitoring of the project deliverables from the team
  • Collaborating with team members, mentor the project team to plan, develop and implement project activities to achieve project and client goals
  • Management of relationship with the client, key stakeholders, subject matter experts
  • Managing the performance management for the direct reportees, as per the organization policies
  • Participating in the organization-wide people initiatives
23

Team Manager Resume Examples & Samples

  • Manage a team of underwriters responsible for Commercial and/or Consumer credit decisions (new applications and credit line increases) $25K and greater outside of system recommendation utilizing personal credit bureaus, business bureaus, business financial statements and tax returns
  • Provide managerial support required to roll out new Credit Solutions initiatives
  • Responsible for resolving escalation issues and providing credit decision clarification directly to Commercial and/or Consumer clients and customers
  • Serve as Manager on Duty and respond to daily Credit Solutions floor issues and sign offs
  • Perform regular process reviews to ensure compliance to established procedures
  • Address call outs and work closely with local and India TCS resources. Manage Kronos and sign off for your team. Document CAP as appropriate
  • Monitor CMS results for all clients (Service levels, AHT, ASA, and abandon rate) daily and take appropriate actions when results fall below acceptable standards
  • Ensure all Commercial and Consumer Underwriting procedures are followed
  • Communicate and engage effectively across business and functions
  • Ensure accurate tracking and monitoring of Consumer or Commercial portfolio and deal performance
  • Demonstrated ability to manage multiple tasks/projects as assigned
  • 1+ Years Frontline Manager or 2+ Years supervisory experience or 5+ Years of Consumer or Commercial Underwriting Experience in an Underwriting environment
  • Strong Decision Making, Financial Statement Analysis and Business Tax Returns reviews
  • Good working knowledge of Windows- based PC applications
  • Provide FLM coverage for Credit Solutions during non-holiday/ non-promotional periods and more, as needed, during holiday/Promotional periods
  • Must work a rotating weekend providing FLM coverage for Credit Solutions during non-holiday/ non-promotional weekends
  • Additional, weekends maybe required in a given month due to client holiday/promotional events. Underwrite commercial cardholders. Act as point of contact for escalated issues for the Client and Customer. Provide prompt response to email as well as phone call requests for Credit line increases and other issues
  • Take part in review of daily and monthly Credit Solutions reviews, providing coaching and direct feedback to Sr. Underwriters
  • Identify areas for improvement, and take part in initiatives to improve efficiencies and training to support the Credit Solutions Team. Ensure accurate tracking and monitoring of portfolio and deal performance. Applicant must have the ability to interact and report data to senior levels of management
  • Strong influencing and Coaching skills. * Bank Lending Experience. * Edison, Genasys, Decision Center/FDR and/or GECOM experience. *Other Synchrony Financial Products and or Systems experience. *Demonstrated leadership skills with internal and external customers. * Clear, concise, and effective verbal and written communication skills. * Proven decision-making and problem solving skills. * Proven experience in Major Client Sales/Holiday Promo credit & underwriting.Including: decision making, credit line assignment & investigation techniques. *Knowledge of Commercial and/or Consumer credit scoring system and Consumer and/or Commercial bureaus. * Demonstrated ability to develop & maintain client relationships. * Clear understanding of Risk. * Proven ability to successfully interact with all levels of an organization. * Ability to motivate with little supervision. * Call Center Environment. * 3 Years Bachelor’s Degree
24

Team Manager Resume Examples & Samples

  • Maintain and improve individual performance levels of team to ensure targets are met
  • Work with other Team Managers to ensure that our Service Levels are being met and we have effective coverage of rostered hours and skills
  • Review and recommend changes to prepared rosters and holiday allocations by consulting other Team Managers and liaise with Scheduling department
  • Prioritisation of activities within the team
  • Maintain good performance on attendance, timekeeping and performance of the team
  • Fluent English and German
  • Previous people management skills
  • Ability to run reports from various systems
  • Strong communication skills both verbal and written in English and German with a proven ability in communicating at all levels of the organisation
  • Quick learner, adaptable and ability to multi-task on a daily basis
  • Exceptional organisational skills
25

Team Manager Resume Examples & Samples

  • Strong People Management experience with ability to develop and motivate employees
  • Knowledge of RESL products including mortgages and HELOC and end to end process
  • Product group experience (preferably RESL) is an asset
  • Appraisal industry experience an asset
  • Knowledge of credit policy; credit underwriting experience is an asset
  • Experience in operations and process improvement and relationship building capabilities
  • Demonstrated strategic thinking and strong analytical and communication skills, both written and verbal
  • Demonstrated flexibility by adapting to change within business area and unit
  • Ability to multitask and demonstrate effective negotiation, influencing and problem-solving skills
26

Team Manager Resume Examples & Samples

  • Lead and participate in regulatory projects of various sizes and scopes. Examples include regulatory inquiries and audits, small and large scale rule change initiatives (e.g., Tick Size Pilot, CAT, G-14 Rule change), root cause analysis of control framework exceptions, trade flow reporting documentation, reporting enhancements (e.g., OATS & Blue Sheets reporting process reengineering), etc
  • Manage an team of strong business analysts and consultants
  • Participate and/or Lead various regulatory change management working groups and Committees
  • Research, formulate, propose and implement strategic regulatory solutions
  • Provide Capital Markets Operations subject matter expertise
  • Partner with key stakeholders and deliver value added solutions
  • Perform analysis of data, processes and systems
  • Provide Operations teams with End User Computing (EUC) tools to enhance efficiency and improve controls
  • Research, identify and document requirements
  • Utilize Lean Six Sigma, Agile, Scrum and other change management methodologies
  • Work efficiently with a view to high-quality work product and quick-to-market solutions
  • Liaise with Operations management and staff to understand their roles and challenges
  • Liaise with IT management and staff to interpret / clarify requirements
  • Support system testing and creation of user documentation
  • Build strong, long-term relationships throughout the RBC organization
  • Constantly seek to improve own capacity, skills and expertise
27

Team Manager Resume Examples & Samples

  • The ideal candidate for this position must have a post-secondary diploma
  • At least 2 to 5+ years’ experience in a management position within the Telecom industry or relevant experience
  • Ability to execute new concepts or ideas quickly
  • General understanding of Transport technology
  • Proven Leadership Skills
  • Ability to take decision quickly
  • Customer Service Centric
  • Able to work independently with a minimum of supervision
  • Strong administrative skills related to scheduling & work organization
28

Team Manager Resume Examples & Samples

  • Comply with the policies of the bank and NACCMS
  • Always provide high quality service when dealing with clients to demonstrate TDCT’s commitment to putting our clients first
  • Protect the bank’s interests and minimize risk by complying with TDCT procedures, standards and controls
  • Contribute to the bank’s success by being familiar with banking industry issues and actively participating in the development of its employees
  • Change Management
  • Business Intelligence
  • Strategic Intelligence
  • Organized, detail oriented and ability to multi task effectively
  • Organizational Intelligence
  • Impact and Influencing
  • Relationship Management
  • Effective Communication and Interpersonal Skills
29

Team Manager Resume Examples & Samples

  • Playing a leading role, within the Service Management Team of Group Services, in the implementation and optimization of the offered services
  • Continuous Improvementrelated to collaboration between DEVOPS Teams, Value Chains and Feature Management (eg. during incident/problem management , change management, etc.)
  • Create an environment that fosters collaborative mindset and ownership
  • Help the team members develop their skills & communication
  • Remove the obstacles and impediments (= accelerate delivery)
  • Promote the Agile way of working (= walking the talk)
  • You coach the Service Management Team and stimulate a culture of learning by doing (incremental)
  • You resolve cross team-impediments
  • Respecting the Agile principles, you contribute in the Agile rituals as a coach
  • You contribute in the local execution of Sourcing & Vendor Management when contracts are managed centrally
  • You take the lead in Sourcing & Vendor Management when you have been assigned as central contract operator
  • You ensure that the roles (ex: Problem Manager, Incident Manager, Incident Controller, Change Manager, Change Coordinator, Service Level Manager & Configuration Data) in your team manage the different ITIL activities in an Agile Approach
  • Strategy
  • Architecture
  • Software Development
  • Sourcing & Vendor Management
  • Agile Methodology
30

Team Manager Resume Examples & Samples

  • Lead staff of 20-25 associates
  • Direct all activities in the department
  • Consistently reach aggressive business-defined performance indicators with urgency and commitment
  • Focus on service quality and customer satisfaction
  • Motivate employee performance and continuously develop talent though encouragement, feedback and coaching
  • Serve as a role model in a culture of accountability, integrity and respect
  • Support our community through bank sponsored volunteer activities
  • Promote an environment of open communication
  • Participate in recruitment for the department and ensure retention of quality employees
  • Lead various project teams and critically evaluate current processes for improvement
  • Responsible for achieving and monitoring aggressive team performance targets: productivity, quality and customer
  • Call center or production management
  • Bachelor's degree or equivalent experience, advanced degree preferred
  • Familiarity and understanding of financial industry preferred
  • 8-10 years of which 4-6 years in Operational process management
  • Leading and managing large teams for 2-4 years. Track record of building teams, managing employee motivation
  • Competence in Risk & Control, detailed knowledge of Citi policies and procedures, ability to identify and mitigate
  • Takes immediate and independent action to resolve issues or problems when they arise
  • Exceptional performance management abilities
  • Ability to collaborate, build relationships and work across the organization in a multisite matrix operations environment
  • Demonstrated success driving organizational change with a track record of process improvement
  • Ability to plan for projects and initiatives by identifying risks and assumptions
  • Superior execution skills with attention to detail and focus on clear, realistic action steps and timelines including capacity
  • Experience in complex financial analysis and ability to infer relevant business applications
31

Team Manager Resume Examples & Samples

  • Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process
  • Take escalated calls and return the calls when a message is taken. Perform regular Quality checks for the Team
  • Monitor performance for all Advisors on a monthly basis . Convey feedback received from Quality to all Advisors
  • Weekly Update on performance levels to the .Address administrative issues arising out of day-to-day working
  • Keep the OM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients
  • Ensure each advisor is informed on product updates for the process
  • Measure performance of the team for e.g. performance appraisals, confirmations and ongoing feedback and training
  • Keep track of PIP letters to be issued. Keep track of leaves availed by Advisors & update them with HR / leave policy
  • Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
  • Set targets for the team. Ensure target achievement adhering to Service Level Agreements
  • Conduct regular briefings for the team to discuss performance, Organizational policies and process updates
  • Ensure strict adherence to compliance. Conduct Quality Audits for the Team on a regular basis
  • Provide efficient leadership to the team, Manage attrition rate within target levels, Ensure high levels of motivation among the team
  • Prepare development plans for every team member with a suitable plan of action. Counsel team members, whenever required
  • Plan and impart necessary process- related training to the Advisors, where necessary. Ensure that Clients are aware of any issue and concerns
  • Prepare reports (adhoc/BAU) periodically to be sent to the client , Identify process gaps and collaborate with the Client to formulate solutions
  • Act as an interface with the client and to be responsible for completely managing the day-to-day operational functions for the team
  • To be a single point of contact for addressing grievances, Respond and resolve issues arising out of work or from within the team across departments that may have a bearing on team effectiveness
  • Need-based escalation of decisions and ensure proper follow-up of the same
  • Risk and Control Objective - Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
  • To apply for this role, upload a copy of your updated resume
  • Graduate or in any discipline
32

Team Manager Resume Examples & Samples

  • Demonstrate proactive leadership by ensuring your employees provide legendary customer service
  • Provide day to day direction ensuring efficient and effective delivery of services and solution in accordance with established SLA's, compliance and regulatory guidelines
  • Lead and coach a team to improve strategies for providing a good customer experience, and enhance procedures
  • Lead and implement the staff development process to enhance their personal and professional skills through courses available internally or externally, as required. Improve the employee experience
  • Create and promote a cohesive team and foster a positive work environment
  • Meet quality and compliance standards and take measures to achieve bank team targets
  • Coach and lead the team to achieve set business objectives and Key Performance Indicators (KPI's)
  • Lead and model Operation Management Principles activities and culture within the unit in order to forecast volumes, plan resource activities and monitor and control daily productivity
  • Comply with the policies of the bank and various government agencies
  • Always provide high quality service when dealing with clients to demonstrate Wealth Shared Services commitment to putting our clients first
  • Protect the bank’s interests and minimize risk by complying with procedures, standards and controls
  • Contribute to the bank’s success by being familiar with regulatory changes and implementing the changes required into procedures
  • Consistently demonstrate the key attributes of the TD Leadership Profile
  • Promote and support reward and recognition programs
33

Team Manager Resume Examples & Samples

  • Ensure transactions are processed in an accurate and timely manner, serve as a source of reference and provide periodic report preparation (including statistics) as required
  • Be responsible for analyzing department procedures with the intention of improving efficiencies through reducing errors, verifying and authorizing transaction requests prepared by Processing Officers and performing other sundry duties as required
  • Ensure timely completion of mid and year end formal performance reviews, participate in performance review meeting and provide guidance to employees in setting annual goals and objectives
  • Be responsible for leading and motivating your team to achieve set objectives in the area of Key performance indicators, compliance and productivity, using strong communication, active listening and problem-solving skills
  • Facilitate department meetings and team building activities to encourage engagement and maintain morale in the department
  • Be required to build a functional relationship with various departments within MF Operations including Investigations, Settlement and Reconciliation
  • Manage relationships and expectations from various business partners and vendors
34

Team Manager Resume Examples & Samples

  • Issuance, advice and amendments of documentary credits
  • Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels
  • Responsible for the speed, accuracy, timeliness of production
  • Adhere to quality control discipline, procedures and checks at all times
  • Ensure understanding of controls & checks & processes in the business
  • Be fully aware of and adhere to security regulations of systems, procedures, and function separation
  • Thorough solution of queries & identify improvements to processes
  • Provide advice, guidance & training to new processing staff
  • Ensure adherence to SLA's, processes & controls
35

Team Manager Resume Examples & Samples

  • Managing and completing remote due diligence exercises for Deutsche Bank’s Agent / Nostro Bank network globally which seeks to identify, assess and mitigate market, custodian and operational risk. This includes issuance, review of responses, assessing, capturing risks and creating summaries
  • Monitoring identified risks and updating the tracker on a regular basis
  • Reviewing existing Service Level Agreements (SLAs) with Operations and Agent / Nostro Banks
  • Implementing new SLAs when required
  • Completing the weekly review of credit risk ratings and liaising with the relevant Credit Risk Management (CRM) officers when there is a change
  • Obtaining approvals from CRM as part of annual due diligence reviews
  • Assisting with the renewal of Proof of Attorney’s (POA’s) and other legal documents
  • Tracking all legal documents
  • Monitoring the email inbox
  • Editing and preparing news and holidays for distribution within Deutsche Bank
  • Monitoring the inbox and addressing operational queries raised by Deutsche Bank Operations and Agent Banks, responding in a timely and appropriate manner
  • Handing over pertinent items to relevant geographical regions at the appropriate time
  • Escalating items to Management as necessary
  • Assessing and preparing responses for review of inbound Request for Information’s (RFIs) and Client Due Diligence Questionnaire’s (DDQ’s)
  • Assisting with the creation of several different monthly reports by providing data at an allotted point in time and assisting with the compilation of the end reports
  • Distributing reports to internal Clients
  • Supplying requested data to Auditors and Regulators and responding to queries in a timely manner
  • Tracking open audit points
  • Participating in Quality Assurance testing to ensure it is conducted on an on-going basis
  • Following up on and closing out any items identified
  • Ensuring all market and agent information is maintained and updated across the appropriate databases and regulatory sites
  • Updating / re-certifying operational procedures
36

Team Manager Resume Examples & Samples

  • Address department Health & Safety concerns
  • Enforce department compliance with government, industry, and corporate standards
  • Promote improved department safety metrics and provide resources for activities
  • Enforce safety process adherence for launch-related Pro-Tag and Arc Flash updates, Construction Service Safety audits/compliance checks, and inter-department Pre-Task Analyses
  • Lead data driven maintenance processes to improve quality metrics (e.g., higher FTT, less scrap, less contamination, and etc.)
  • Drive root cause analysis and implement permanent corrective actions through the Global 4D or 8D process
  • Monitor production runs to insure they stay on schedule, and correct any maintenance-related problems that arise
  • Provide the resources and activities required to ensure problem free start-ups
  • Facilitate start-up and shift-to-shift meetings
  • Facilitate skilled trades understanding of constraint analysis and provide resources for activities to eliminate bottlenecks
  • Champion constraint analysis and coordinate activities to eliminate the bottlenecks
  • Lead project writing and the process of collecting and evaluating data in sound business cases
  • Manage budgets
  • Set, prioritize and provide resources to control and improve Maintenance Cost Per Unit (MCPU)
  • Optimize maintenance activities to improve throughput and meet or beat budgets and production schedules
  • Implement material control (spare part inventory), repair and rebuild programs, and reliability and maintainability reviews
  • Disseminate policy deployment, drive SQDCPME, and communicate departmental maintenance goals
  • Coach, counsel and teach subordinates to enhance the One Team goal
  • Lead and participate in production scheduling, staffing, procurement and maintenance of equipment, quality control, inventory control, and the coordination of production activities with those of other departments
  • Promote and support work groups; integrate skilled trades per contractual agreements
  • Create a team environment that is founded on accountability, teamwork, empowerment, and continuous improvement
  • Set and support Time & Data Management events related to the Maintenance Operating System and enforce attendance
  • Coordinate resources and activities to support ME organization launches within your area of responsibility to meet production schedules, budgetary limitations, and time constraints
  • Evaluate and deliver FTPM measurables
  • Maximize equipment effectiveness through a detailed, standardized, and prioritized preventive and predictive maintenance plan designed to improve productivity
  • Review and approve preventive maintenance activities and assess the effectiveness of those activities
  • Devise maintenance plans, strategies, and priorities to support the total department business plan; manage daily maintenance around production optimizing opportunities
  • Provide resources and support to maintenance activities and organize planning activities
  • Confirm and require adherence to Maintenance Operating System processes
  • Review status and progress of goals and objectives and require accountability
  • Ensure department compliance with government, industry, and corporate standard
37

Team Manager Resume Examples & Samples

  • Able to manage, inspire and motivate a team
  • Flexible attitude and willingness to collaborate with other teams
  • Ability to understand complex systems and solve problems arising
  • Must have customer service focus and be responsive to both internal and external customers
  • Demonstrate ability to communicate effectively in both verbal and written forms
  • Demonstrate use of initiative and independent judgment
  • Demonstrate ability to build relationships
38

Team Manager Resume Examples & Samples

  • Minimum 5 years retail experience
  • Experience in managing teams preferred
  • Foreign Languages a plus, computer literacy
  • Good understanding of Asian culture and clientele
  • Chinese (Mandarin), Professional working proficiency
  • English, Native or bilingual proficiency
39

Team Manager Resume Examples & Samples

  • Confirm standards are in place
  • Plan and Manager changes to the system
  • Ensure completion of administrative responsibilities
  • Interfaces with plant hourly, salaried personnel and plant management
  • 5+ years of production experience
  • 6+ years’ experience in MPS
  • 6-sigma designation
  • Union negotiations experience
  • Works well under pressure and to be able to work under crisis management when necessary
40

Team Manager Resume Examples & Samples

  • Provide MP&L functional knowledge, including new model launch planning, change control, bill of material, parts follow-up, shop floor scheduling, inventory planning, cycle checking, distribution, logistics, material handling, packaging, and industrial material to support the plant manufacturing processes with production and nonproduction materials
  • Provides high-level management of MP&L floor operations and Production Control (office support) department
  • Coach and counsel lean manufacturing behaviors and instill discipline in MP&L processes
  • Meet material handling guidelines and regulations
  • Review and evaluate future plans for expansion and/or modification of the plant’s MP&L equipment, resources, and/or future facilities to determine the effect on MP&L operations
  • Ensure proper salaried headcount and manpower is in place to support the business needs
  • Develop department objectives, Master Schedule, Implementation Roadmaps
  • Participate on plant's senior leadership Operating Committee
  • Participate with Supply Chain Management, scheduling, customers, and plant when there are production critical supply issues
  • Assure Safety, Quality, Delivery, Cost, People, Maintenance, Environment objectives and operating systems implementation
  • Prioritize key issues and allocate resources accordingly
  • Assure Personal Protective Equipment (PPE), vehicle safety, ergonomics, housekeeping, etc. practices are being planned and adhered to
  • Represent MP&L employees in local personnel development committee and ensure there is a developmental plan for MP&L employees, proper compensation planning, and performance reviews completed
  • Coach and counsel salaried employees as required
  • Develop action plans to improve morale within the department
  • Reports to the Plant Manager
  • Supervises two management-level direct reports
41

Team Manager Resume Examples & Samples

  • People Leadership: Lead and motivate an administration team
  • Stakeholder/Vendor Management: Build and develop solid working relationships with key stakeholders across Operations and other parts of AMP
  • Change Management and Process Improvement: Implementation of strategic initiatives in a timely and efficient manner through effective management of change within team
  • Risk Management: Support the embedding of sound risk management practices and manage key risks through the assurance and monitoring of key risk control processes
  • Ability to coach, motivate and influence team members in a fast paced environment and/or through period of change
  • Proven ability to multi-task and prioritise tasks – in particular the ability to support and prioritise tasks from more than one team member/stakeholder
  • 2+ years previous experience in leading people across banking and financial services and driving a collaborative, high performance culture
  • 5+ years' experience within an operations function or in the financial service industry
  • Tertiary qualifications or preparedness to undergo studies in business, insurance and/or finance is highly desirable
  • A current DLA holder or Mortgage credit assessment experience is preferred
42

Team Manager Resume Examples & Samples

  • Lead, coach and model exceptional service delivery at every interaction
  • Oversee the day to day activities of the team, leading and coaching the team on strategies to improve the overall service delivery experience
  • Provide regular feedback to representatives through quality coaching sessions
  • Contribute to FPS&S objectives for timely and accurate error free Operational Excellence
  • Ensure necessary due diligence is taken to support the accuracy of all client transactions
  • Resolve escalated issues, ensuring the interests of the firm, shareholder and client are considered
  • Ensure all work meets with audit and regulatory guidelines
  • Create and foster a cohesive team and promote a positive work environment
  • Lead and apply the performance management process, supporting employees in their personal and performance development
  • Investigate and implement service improvements
  • Build and maintain strong working relationships with the FPs and Senior Regional Managers
  • Professionally represent TDW FP in all interactions
43

Team Manager Resume Examples & Samples

  • 6-8
  • Knowledge in Capital Markets
  • Microsoft Windows and Associated Applications
  • Knowledge of SWIFT
  • Team Work and Collaboration
  • Business Delivery
  • Leadership and Influence
  • In addition to managing daily BAU activities, the individual will be expected to analyze process flows, recommend quality enhancements, and streamline effectiveness as well as contribute to daily processing needs as necessary
  • The individual will also be responsible for maintaining and updating team wide procedures and ensuring consistency amongst the groups, developing and leading the team wide training for new or updated processes, and assisting with quality and control initiatives within the team
  • Create reports/presentations and present updates to senior management
  • Develop and maintain procedural consistency and team training plan
  • Interface with internal and external partners to troubleshoot issues
  • Monitor transaction flow and work load balance to maintain peak efficiency
  • Maintain an effective network of contacts to improve the efficiency of the settlements team
  • Respond promptly and accurately to front/middle office and client service requests/inquiriesEnsure adherence to all service level commitments and escalation policies
  • Provide approval/verification function for transactions completed by team
  • Provide processing support to assist team with high volumes or resource shortages
  • Develop quality benchmarks for team
  • Manage and motivate the team to increase efficiency
  • Manage attrition within the team
  • Talent recognition and People Management
  • Ensure Employee mobility within the team
  • Spearhead various process improvement and DBOI wide initiatives – drive projects and efficiency initiatives
  • Conduct regular team meetings and the document the MOM
  • Assist in creating proper backups through adequate cross training, within the department
  • Conduct regular 1-2-1 with the team members
44

Team Manager Resume Examples & Samples

  • Manage a team of developers in agile development framework
  • Contribute on architecture design decisions, as well as development tools and best practices for the team
  • Perform analysis, design, programming and testing, based on SDLC methodology while adhering to bank technology standards
  • Technologically flexible with a strong desire and capability to learn new technologies and industries as required
  • Competent to analyze, resolve issues/tasks independently
  • May be responsible for completion of an entire life cycle of application development
  • Work closely with Project Manager and provide input on project timelines
  • Work closely with Business analyst to translate business requirements into technical solutions
  • Apply analytical skills for problem solving and resolution
  • Conduct and participate in code reviews
  • Coach and mentor other team members as appropriate
  • Participate in knowledge transfer with the team
  • Evaluate new technologies and contribute to project architecture design decisions
  • Keep up to date with latest industry standards
45

Team Manager Resume Examples & Samples

  • A solid understanding of Sales Practices, CEI and the Customer Experience Model is critical to coaching success
  • Prior experience with Retail, Small Business, Credit and Commercial Banking is beneficial
  • Flexibility and change leadership skills are required
  • A working knowledge of Small Business products and services would be an asset
  • Require 2-3 years people management experience
  • French skills considered an asset
46

Team Manager Resume Examples & Samples

  • Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations
  • Benefits experience preferred
  • MS Outlook experience required
47

Team Manager Resume Examples & Samples

  • Maintaining and communicating new and existing policies and procedures
  • Preparing and delivering annual performance reviews
  • Strong background in customer experience to deliver on LEI
  • Working knowledge of Visa products and Phone Channel/Branch services is a valuable asset
  • Effective change leadership experience
  • Ability to live transparency and positively impact the employee experience
  • Ability to deliver on business KPI's
  • Ability to use tact, diplomacy and discretion at all times when handling issues of a sensitive nature relating to customers and/or team
  • Demonstrated commitment to the Customer Experience Promise
  • Ability to analyze situations, make recommendations and bring matters to a satisfactory resolution
  • Must possess a high level of organizational skills
  • Ability to inspire, develop and fulfill career aspirations for yourself and your team
  • Strong background in sales and coaching to sales excellence
  • Ability to follow and follow through on action plans and commitments
  • Ability to make meaning of our Omni channel environment
  • Bilingual language skills (fluent French and English) an asset
48

Team Manager Resume Examples & Samples

  • Create designs based on industry best practices, engineering standards and security principles
  • Ensure security controls are implemented and operating effectively as part of solutions delivery
  • Articulate and defend security positions
  • Lifecycle management – code upgrades, vulnerability patching and EOL replacement programs
  • Engineer service request fulfillment processes
  • Create detailed implementation plans and runbooks for downstream execution teams
  • Collaborate with engineering and operations teams from service design through operations transition process for new services
  • Perform design validation and QA testing of new services to ensure successful production deployment
  • Manage the capacity and availability of the security infrastructure
  • Manage System of Record (SOR) for all network assets
  • Liaise with Information Security partners to enforce compliance with all bank standards
  • Review of all capacity metrics to ensure availability of all services
  • Subject matter expertise load balancer, DNS, SSL off loader
  • Functional understanding of F5’s API iControl and application integration
  • Knowledge of F5 iRules (F5’s TCL scripting language)
  • Must have expertise in application switching and traffic management, deep knowledge of application requirements (such as persistence), understand SSL offload and implementation of SSL certificate and Key, and web acceleration and TCP optimization
  • Use of F5 DOS and DDOS features and mitigation methods including use of network Packet filters and iRules is desirable
  • Functional knowledge of F5 advanced feature modules including Web Accelerator, Application Security Module, and Application Policy Module
  • Knowledgeable of F5 system logging event types and logging levels
  • In depth knowledge of SSL cryptographic protocol in securing communications over the Internet and the ability to leverage F5 BIG-IP Application Delivery Controllers in performing SSL offload (client decryption) and server encryption solutions
  • Understanding of SSL Certificate Private Key Infrastructure (PKI) in the SSL Certificate and KEY management and rollover process is beneficial
  • Expertise in planning, designing, and implementing enterprise-level network security technologies
  • Expert understanding of network protocols
  • Hands on security troubleshooting, network-based forensics, and proficient with packet analysis tools like Wireshark, Opnet, etc
  • Experience with root cause analysis, risk mitigation, security assessments, analysis of security threats, trends and architecture preferred
  • Programming/scripting experience (Perl, Python or Golang)
  • Knowledgeable on network management and monitoring tools (HP NNMi, Syslog, Splunk, Entuity, Tivoli ITM, HPNA, Cisco CMCS, Netscout)
  • Excellent written and verbal communication. Ability to present at an executive level
  • Experience managing large, globally dispersed teams of engineers
  • 7-10+ years network engineering and/or technology management experience
  • B.S. degree in Information Technology or Computer Science or equivalent experience (Master’s degree preferred)
  • Proven ability to manage short and long term engagements with multiple project tracks and teams
  • Ability to interact with clients at all level, from the C-Level to IT individual contributor
  • Firm understanding of IT Service Management processes, ITIL Certification preferred
49

Team Manager Resume Examples & Samples

  • To effectively lead and performance manage a team of contact centre agents
  • Guide, manage, mentor and develop a Team Coach
  • Manage and maintain accurate records of absence, lateness, conduct and employee development in line with company policies and procedures working with the HR department
  • Coaching and development of contact centre agents to maximise performance in line with SLA’s and KPI’s
  • Provide quality evaluations and coaching support for contact centre agents
  • Identify training needs and work in partnership with the Training Department to ensure that team members have the skills to carry out their roles effectively
  • Utilisation, analysation and generation of statistical and operational reports and respond quickly to trends and issues identified through customer contact
  • Recommendations for process improvements and put solutions into practice to continually improve our service and enhance customer experience
  • Build and maintain a positive working culture which promotes the delivery of Service Excellence, ensuring the department provides the highest level of service at all times to ensure customer confidence
  • Positively embrace and promote the effective implementation of change within the contact centre
  • Support the Recruitment Team by taking an active part in the call centre recruitment process
  • Develop and maintain relationships with other departments to ensure accurate and up to date knowledge of current operational and customer issues
  • Work closely with the Resource Planning Team – ensuring that lines are serviced within designated hours and in accordance with the needs of the business and within the agreed service standards. Supporting Real Time with Duty Manager cover where applicable and ensuring necessary adherence from contact centre agents
  • Communication of information out to internal and external customers
  • Handle urgent or escalated customer enquiries and authorise compensation for dissatisfied customers
  • Proven experience of managing a team within a call centre environment and effectively managing a team through periods of change
  • Coaching experience within a target driven environment
  • Ability to plan and allocate resources to meet ever changing demands of the business
  • Previous experience of working to KPI’s and SLA’s in a target driven workplace
  • Understands the business environment and stays abreast of issues and events that have an impact of the business and the industry
  • Problem solving and analysis
  • Ability to maximise performance through Coaching and Development
  • Ability to continuously improve Service Excellence
  • Working on initiative
  • Strong communication, presentation and report writing skills
  • Ability to Maintains positive working relationships and promote a positive and friendly culture
50

Team Manager Resume Examples & Samples

  • 1+ years’ experience in Microsoft Office (Word/Excel/Outlook)
  • 2+ years’ experience in manufacturing
  • Final Area MPS experience
  • Understand automation basics/production/material handling robots/ paint application principles; paint characteristics/environmental factors that affect the paint process (Paint specific)
  • Leads Paint VRT for painting operations experience (Paint specific)
  • Final Area production experience
  • Paint Area production experience
  • Successful candidate should be able to demonstrate leadership in ONE FORD (leadership) behaviors combined with outstanding interpersonal, teambuilding, and communication skills
51

Team Manager Resume Examples & Samples

  • Ensure the highest level of service is provided to all Finanical Planners in bilingual regions of Quebec for all support levels and teams including Premier/SFP/Dynamic and the Wealth Support Desk
  • Is responsible for hiring and FPA onboarding in the Montreal office for all support levels and teams
  • Lead departmental campaigns and pilots to promote the long term vision of the FP business
52

Team Manager Resume Examples & Samples

  • Direct line management for a team of Sales Support Individuals, including both full time and part time employees
  • First line escalation for all issues within the team
  • Coaching and Development of team including conducting training sessions as required
  • Completing regular one to one reviews with all members of staff and addressing any performance or development areas that require focus including following a formal process
  • Working alongside established Senior Agents in prioritizing workloads
  • Completion of all end of year reviews and recommend salary and performance ratings
  • Manage and monitor all SLA's and ensure that they are worked appropriately
  • Recruitment of Staff
53

Team Manager Resume Examples & Samples

  • Minimum of three years of customer service, call center, or banking experience as a Supervisor/Team Manager
  • Ability to work in a structured environment and adhere to regulatory and compliance requirements
  • Ability to comprehend and adhere to Visa and MasterCard guidelines
  • Strong interpersonal skills; professional, courteous, friendly, and empathetic
  • Ability to use basic business mathematics calculations
  • Strong problem-solving skills, analytical skills, and detail-oriented
  • Ability to positively adjust to a rapidly changing environment
  • Strong computer navigation skills and typing skills including Word and Excel
  • Financial Background is preferred
54

Team Manager Resume Examples & Samples

  • To manage team to achieve organisational objectives
  • To manage the teams to achieve their personal objectives and targets
  • To develop the teams to maximise performance levels
  • To deliver key customer business objectives, KPI’s and SLA’s
  • To lead, manage and motivate the conference team to deliver outstanding customer service and to ensure adherence to company procedure, compliance and quality standards
  • Proactively manage and maintain service levels and to ensure that bookings, issues and projects are completed in a timely fashion while maintaining quality
  • Ensure company policies, procedures and processes are adhered to through effective monitoring
  • Communicate effectively with the team through team meetings and 1:1s
  • Deliver the company cascade briefings monthly, obtain feedback from staff and proactively deal with
  • Development of all team members to maximise performance through 1:1’s, objective setting, quality assessments, coaching and performance reviews
  • Ensure appropriate and relevant MI and KPI’s are provided to Management and key stakeholders
  • To drive commercial performance through all aspects of delivery
  • Investigate any issues, complaints, disputes or any other tasks as required
  • Operational experience, ideally of managing teams of +10
55

Team Manager Resume Examples & Samples

  • Strong Verbal and Written English
  • Very good keyboard/ typing skills – 30 w.p.m at a minimum
  • Ability to work accurately under pressure
  • Good Team Player
  • Strong Sense of Urgency
56

Team Manager Resume Examples & Samples

  • Contact Center Management experience with P&C customer is preferred
  • Minimum 3+ years of Call Center/Contact Center management experience
  • Managed 15+ employees in Contact Center functions
  • Exceptional ability to develop and manage results-oriented recruiting and training programs
  • Advance skills in building and retaining relationships with clients
  • Must have verifiable ability to improve call center performance
  • Understanding of call center technology such as dialers and IVRs, as well as workforce management analytics
  • Strong leadership skills required; ability to mentor and develop staff
  • High School diploma or equivalent required, BA preferred
57

Team Manager Resume Examples & Samples

  • A minimum of 2 years’ experience in customer service required, 3 years of experience in claims preferred
  • 2 years of previous supervisory experience in a customer service or health care environment preferred
  • Extensive knowledge of insurance contracts, medical, hospital and dental procedures preferred
58

Team Manager Resume Examples & Samples

  • Prepare monthly reports related to the performance of the Inter-Company processes
  • Ensure that best practice standardized processes are operated consistently within the IC Team
  • Ensure timely completion of other tasks which may be assigned from time to time by his/ her Line Management
  • Act as a back-up to Process Manager in case of absences and/ or as deemed necessary
  • Work closely with other team members and local sites to ensure all month end deliverables are met in accordance with the global deliverables detailed in the Pall Finance Policy
  • Plan, implement and execute staff back up plans
  • Defines and coordinates specific roles and responsibilities for all team members, and possess an in-depth knowledge of all input, throughput and output drivers
  • Consistently achieve and sustain KPI’s for Inter-company
  • Ensures confidentiality, integrity and availability of information, records or processes associated with services provided
  • Maintains a thorough awareness and understanding of Pall’s business activities. Interacts and participates in client work groups, and where appropriate systems development projects, and other similar activities
  • Management of headcount including overtime and all other related costs whilst supporting management strategies aimed at achieving financial viability
  • Candidate must possess at least an Bachelor's Degree in Finance / Accounting or any professional qualification
  • Strong leadership skills, with previous experience working in a Team Leader / Management position
  • Possesses strong analytical, problem solving and inter-personal skills
  • Possesses excellent attention to detail, self-starter, quick learner, independent and team player with ability to drive initiatives and change
  • Proactive and self-motivated with a high level of commitment
  • Able to work effectively , independently in a team environment, high level of integrity, initiative and a sense of urgency
  • Operating knowledge of ERP systems (preferably SAP)
59

Team Manager Resume Examples & Samples

  • Manage and develop internal sales staff to ensure all budgets are met for Core cable, Internet, Home phone, and Rogers Smart Home Monitoring
  • Contribute to the establishment and ongoing development of a unique Inside Sales team culture, managing multiple streams of work, while driving a keen sense of team. You will need to be an innovator and collaborator, in order to drive the expected results
  • Motivate and provide strong leadership to sales staff through performance management techniques such as quality evaluations, individual sales plans and ongoing coaching, guidance and monitoring of Inside Sales Representatives productivity
  • Hiring and on-boarding of the inside sales reps
  • Constantly drive continuous improvement in programs, practices and procedures for all Inside Sales Representatives
  • Role-modeling best-in-class sales behavior at all times
  • Ensure adherence to disposition requirements of all team members
  • Ensure adherence on all sales training and certification requirements for all team members
  • Regularly assess month over month rewards and recognition program
  • Execute sales plans to ensure that sales and revenue numbers are obtained
  • Work closely with the CMA group to maximise sales opportunities through the New Construction and Marketing Alliance Programs, ccommunicate with other departments and other Rogers companies in relation to current projects and issues
  • Partner with the Senior Sales Manager to develop and execute ISR sales strategies
  • Determine program feasibility prior to execution to ensure alignment and support of company objectives
  • Proactively determine and recommend program, process, and training requirements to support increased sales results and multi product selling
  • Oversee sales execution of long-term strategies
  • Evolve Agent level Target Methodology to ensure achievement of monthly, quarterly, and annual sales budget targets
  • Engage key stakeholders and functional primes as required for successful project execution
  • Work collaboratively with Senior Sales Manager to address process gaps and barriers to sales performance
  • High-light Cross channel synergies for implementation into Inside Sales Team
  • Continually work with the reps and the Program Manager in driving real-time program changes: optimize programs, create program efficiencies, improve sales conversion, and drive superior customer satisfaction
  • Promote and represent Rogers' products and image in a positive manner and contribute to a sales team environment
  • Core Competencies: Customer Focus; Teamwork; Communication; Accountability; Innovation
  • Post-secondary school education
  • A demonstrated sales background, with a minimum of 5 years Cable/ Wireless or related industry experience required within an inbound and outbound call centre environment
  • Demonstrated ability to drive team performance within a customer-centric sales environment
  • Adaptability within a fast-paced, changing work environment
  • 3-5 years Telecom Industry or Inside Sales Management experience is an asset
  • Available to work flexible work shifts
  • Demonstrated leadership abilities and team building skills
  • Proven track record to coach and motivate a team
  • Bilingual / Multilanguage abilities an asset
  • Strong Interpersonal and Communication Skills
  • Must have a valid driver’s license and vehicle available
  • Strong computer skills, with excellent knowledge and ability in Microsoft Office suite (Work, Excel &PowerPoint) and handheld devices
60

Team Manager Resume Examples & Samples

  • Work closely with Manager, Training and Development, to provide standardized, current training curriculum to new hires and incumbents
  • Prepare and conduct all CMC/FSC/ASC training regarding systems (i.e., Admin, CARMS, Informix, MasterMind, Telmar, Document Manager, etc.) soft skills (i.e., customer service skills), and center-wide policies and procedures
  • Utilize a professional and engaging approach in the presentation of training programs, ensuring interactive methods are employed
  • Incorporate training methods that support all learning styles in the delivery of training programs
  • Responsible for all training class preparation, facilitation and completion, including materials and classroom set-up/preparation, requesting log-ins and database access, and administrative functions pre-, during- and post-class
  • Maintain accuracy of training class information on the National Training Team Portal
  • Provide regular updates to Manager, Training and Development, and operational partners regarding progress and/or performance of new hires and incumbents during training
  • Partner with technical writer team and local SMEs to develop and update training materials to achieve performance improvement and external customer satisfaction
  • Conduct training initiatives/classes in a manner consistent with supporting the business in meeting its goals and objectives; i.e., ensure trainees are adequately prepared
  • Evaluate and provide feedback to all class participants before completion of training and progression into job role
  • Participate in training focus group meetings and on training project teams for the purpose of identifying areas of opportunity and trends to enhance training curriculum
  • Administration of payroll review and validation for trainees
  • Coordinate with departments to arrange identified resources in support of training curriculum
  • Handle employee relations issues in accordance with Human Resources guidance and direction
  • Ability to work flexible schedule in support of operational needs
  • Ability to travel (typically up to 10%), determined by business need
  • 12 months of experience in an inbound/outbound call center environment preferred (FSC)
  • 2-3 years of training facilitation experience in an inbound/outbound call center environment preferred
  • Presentation Skills; effective in a variety of formal presentation settings; one-one-one, small and large group facilitation
  • Decision Quality; makes good decisions based on wisdom, experience, and judgment
  • Functional/Technical Skills: has knowledge and skills of computer based software and can do the job with high level of accomplishment
  • Business Acumen; has knowledge in business practices, technology, and information affecting the business and organization
  • Customer Focus; is dedicated to meeting the expectations of both internal and external customers
  • Managerial Courage; faces up to people problems on any person or situation quickly and directly
  • Managing and Measuring Work; monitors process, progress, and results
  • Time Management; uses time effectively and efficiently
  • Good Listening skills; practices attentive and active listening
  • Must possess ability to work in a fast paced call center environment
  • Creativity; ability to come up with new and unique ideas to presenting in a classroom setting
61

Team Manager Resume Examples & Samples

  • Analyze historical data and utilize information to create departmental goals, strategies, and special projects (as needed) to effectively reduce past due balances
  • Lead, develop and motivate non-exempt associates
  • Conduct Monthly and Annual Performance Reviews
  • Manage external vendor relationships
  • Create, track and process incentives to motivate associates to achieve business goals
  • Oversee and/or conduct associate technical training and educate associates regarding CarMax Auto Finance philosophies
  • Resolve elevated customer issues/inquires and account disputes
  • Recruit, interview, make hiring decisions and extend employment offers for staff
  • Understand and ensure associate compliance with company policies and procedures
  • Ability to manage multiples processes within strict deadlines
  • Ability to motivate, manage, and develop associates
  • Bachelor’s degree and/or two or more years related experience
  • Prior customer service experience and/or skip tracing preferred
  • Proficiency in Microsoft Office Suite
62

Team Manager Resume Examples & Samples

  • Analyze historical data and utilize information to create departmental goals, collections strategies, and special projects (as needed) to effectively reduce delinquencies/losses
  • Oversee and/or conduct associate technical training and educate associates regarding CarMax philosophies
  • Resolve elevated customer issues/inquires and collection account disputes
  • Prior collections experience preferred
63

Team Manager Resume Examples & Samples

  • Supervise, train and develop a team of direct reports to include creating individual development plans, conducting routine file reviews and providing monthly and annual performance reviews
  • Be involved in the creation and implementation of a quality assurance program that meets the ever changing needs of the CAF Servicing group
  • Maintain a high level of awareness about CAF’s operational business objectives, policies and procedures
  • Utilize speech analytics to enhance the QA monitoring process and to support CAF operational awareness of associate development and recognition opportunities
  • Analyze QA findings to determine areas of opportunity and partner with internal customers to cooperatively identify appropriate course of action
  • Facilitate defect analysis of customer complaints to identify and communicate opportunities for improvement
  • Work with CAF’s 3rd party service providers to implement and sustain a CAF QA call monitoring program for their customer interactions
  • Share best practices on quality and process related information across the servicing organization
  • Create standard and ad hoc reports for distribution to senior management team regarding QA and complaints related findings and activities
  • Analyze and track department trends based on data/reporting and recommend/implement policy and procedure updates or changes
64

Team Manager Resume Examples & Samples

  • Supervise, develop, and motivate teams of associates
  • Resolve elevated customer issues/inquiries/disputes that may require resolution/decisions outside of policy via phone
  • Visibility in the department to motivate, answer Associate questions and monitor productivity
  • Approve or decline customer account extension requests
  • Review credit bureau reporting using company and external methods when applicable
  • Create and approve incentive plans to motivate Associates to achieve goals. Track, measure, and process incentives
  • Monitor Associate productivity statistics
  • Review Associate schedule requests and analyze Associate coverage to ensure scheduling meets required business needs
  • Conduct live or recorded phone monitors/account audits to evaluate quality of service provided and compliance with company policies
  • Complete month end reviews with Sr. Specialists, and Specialists to provide performance feedback
  • Effectively manage positive Associate and peer relations
  • Oversee and/or conduct Associate technical training and educate Associates regarding CarMax philosophies
  • Effectively performance manage Associates
  • Recruit, interview, make hiring decisions and extend employment offers
  • Complete annual Associate Performance Reviews and develop/review Associate individual development plans
  • Develop and conduct effective team meetings
  • Complete Associate side by side’s and sit-ins to provide ongoing coaching and training
  • Ensure Associate compliance with company policies and procedures
  • Participate in creating department goals and execute strategies to improve performance and drive associate engagement
  • Multi-task in a high energy and fast-pace work environment
  • Effectively motivate and develop associates
  • Facilitate conflict resolution
  • Demonstrate strong analytical and organizational skills
  • Effectively manage stressful situations
  • Interpret and analyze data, reports, processes, trends and situations and recommend solutions
  • Bachelor’s degree or one to two years related experience/ training
  • Basic to moderate computer knowledge and basic understanding of MS Word and Excel
  • Ability to communicate effectively (written and verbal) with associates, peer managers and customers
  • Ability to convey a professional and positive image to customers, applicants and associates
  • Solve practical problems with a variety of variables where limited standardization exists
  • Position requires creative problem solving, including using sound judgment in making decisions in the face of uncertainty
  • The position requires the candidate to move around the building to supervise associate activity
  • The position requires the candidate to perform many functions using the telephone and computer
  • May require sitting for extended periods of time
65

Team Manager Resume Examples & Samples

  • As a member of the Management Team, actively contribute to ensuring the continual development of the business
  • To keep abreast of the latest legislative, professional and service delivery developments
  • To undertake management of the team, completing appraisals, undertaking one to ones, managing performance, monitoring absence monitoring etc
  • To agree targets on a one to one basis with staff and ensure they receive the right training and development to be successful in both their current and future roles
  • To work with the Management Team to agree flexible working patterns to support the ongoing work profiles
  • To deal with enquiries and complaints of a more technical or contentious nature
  • To ensure the Court process is completed correctly within the timescales and parameters set
  • To support the Court Team at Liability Order hearings when appropriate
  • To ensure quality checks are undertaken on a monthly basis so that quality standards are maintained
  • To provide reports, statistics, and regular management information and attend meetings as required
  • To assist with establishing and managing contracts that affect collection, in particular the specialist recovery and enforcement services; and to forge and sustain businesslike and beneficial working relationships with those service providers
  • Previous Revenues experience
  • Experience of using a Revenues processing system and use of an Image based document management system
  • Working knowledge of Council Tax and Business Rates legislation
  • Debt recovery experience
  • Minimum 5 GCSEs or equivalent including Math and English
  • Related Revenues qualification i.e. IRRV
  • Senior Officer or previous Team Leader experience/skills
  • Knowledge of the Northgate processing system
66

Team Manager Resume Examples & Samples

  • Business/IT Degree or equivalent from a reputed institution
  • Excellent communication and people management skills with fluency in English & competency in any of the mentioned European or Asian languages (Portuguese ,French, German, Spanish, Japanese )
  • Experience in working in cross cultural & cross functional teams at global level
  • Self-Motivated, with Leadership skills, creativity and confidence
  • Demonstrable strong interpersonal and team building abilities, coaching skills and proven people management experience
  • Strong presentation/ relationship-building capabilities and experience
  • Strong analytical competencies and a capacity to communicate and present at an executive level
  • Operational management and process excellence
  • Background in a Customer-, Partner- and/or Service Management related area has clear advantage
  • Knowledge of SAP is must
  • People managementof team, including feedback / career development and employee relations topics
  • Responsible for the operational performance of the team
  • Coordinate the day to day activities of the team and facilitate the ramp up of additional activities/services as required
  • Regular alignment with a range of SAP stakeholders – driving stakeholder and partner satisfaction with the services delivered by PSD
  • Resource & capacity planning
  • Quality Control for all PSD team deliverables
  • Provide regular and ad-hoc reporting
  • Ensure consistency of standards and procedures with the global PSD team
  • Drive education plans for the team to continue to increase skills and competencies
  • Ensure the team KPIs are met
  • Monitor and drive effective communications within the team. This includes driving regular Team meetings and also communications to and from the Management Team
  • Involvement in Performance Review of team members and ongoing coaching/support
  • Minimum 14+ Years of core professional experience in the IT/Software industry
  • Proven 8+ years of people management
  • Demonstrable success in leading people in a global team environment
  • Experience of working with or in the Global marketplace is must
67

Team Manager Resume Examples & Samples

  • Analyze historical data and utilize information to create departmental goals, strategies, and special projects (as needed) to effectively reduce losses
  • Responsible for the overall Talent Management of tenured non-exempt associates inclusive of leading, developing, motivating and performance management
  • Bachelor’s degree and/or two or more years related leadership experience
68

Team Manager Resume Examples & Samples

  • Develop a team of associates through Individual Development Plans, monthly and annual feedback sessions, and performance management
  • Oversee team to ensure that all critical documents after point of sale and other system generated documents are scanned
  • Manage vendor relationships, and resolve elevated internal/external customer issue/inquiries/disputes
  • Audit, analyze, and track policies and processes based on data and implement updates or changes for compliance
69

Team Manager Resume Examples & Samples

  • Escalated supervisor call handling
  • Running of floor to include answering questions, handling
  • 3+ years experience in call center environment
  • 2 years supervisory or manager experience
70

Team Manager Resume Examples & Samples

  • Screen, interview and hire candidates for the call center agent positions
  • Monitoring agents calls and assuring quality
  • Creating and implementing programs to keep agents motivated
  • Creating an environment which encourages and supports agent retention
  • Conduct one-on-one coaching sessions providing feedback to the team members
  • Completion of Administrative duties to support Operations; including by not limited to auditing of payroll, agent schedules, call times, etc
71

Team Manager Resume Examples & Samples

  • Analyze performance results and implement departmental improvements
  • Plan for upcoming organizational needs and implement strategies in a proactive manner
  • Ensure departmental operational efficiently according to company policies and procedures
  • Ability to guide individuals toward goal achievement using negotiation, teamwork, collaboration, motivation and staff development skills including the ability to act as a role model within the organization
  • Resolve escalated customer complaints
  • Create and develop staffing plans and work with support departments to ensure staffing strategies are effectively executed
  • Responsible for selecting, training, developing, and managing performance of direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
  • Responsible for establishing and meeting Key Performance Metrics
  • Compilation of statistical reports regarding employee performance
  • Train and develop both current & newly hired team members
  • Complete call monitoring sessions on call center agents and deliver effective coaching and feedback
  • Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions
  • Bachelor’s Degree a plus or equivalent work experience and education
  • Must have a minimum of 3-5 years leadership experience in a call center environment
  • Excellent written and oral communication skills with a keen understanding of excellent customer service
  • Ability to work a flexible schedule that will include some weekends, nights and graveyards
  • Maintain a professional demeanor throughout the day both on the phone and in person
  • Be able to work as part of a team as well as independently as required
72

Team Manager Resume Examples & Samples

  • Identify and address agent training needs
  • High School Diploma or GED required, Bachelor degree desirable
  • Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives successful completion of two management level interview
73

Team Manager Resume Examples & Samples

  • Demonstrable planning, leadership and organisational skills
  • Experience of managing c.20 staff in front line customer service or clinical environments
  • Ability to work in a high pressured environment, managing detailed operational deliverables, meeting targets and business plans
  • Able to develop and deliver presentations to direct reports and stakeholders
74

Team Manager Resume Examples & Samples

  • Manages the day to day operations of a line of business that provides customer service and/or membership, enrollment or billing services to members of the health plan
  • Partners with KP departments, sales & marketing, customers and other stakeholders
  • Manages a team of customer service representatives or member services representatives
  • Develops schedules
  • Gathers resources
  • Recommends changes in guidelines, procedures, policies
  • Provides operational direction to team and resolves operational issues
  • Attracts, selects and maintains a qualified, motivated staff which involves interviewing, coaching, counseling, disciplining, advising, monitoring, training, terminating
  • 3+ Years of Leadership / 5 + Years in Health Care
75

Team Manager Resume Examples & Samples

  • Manage and develop internal sales staff to ensure all sales budgets are met for the assigned Rogers Cable Field Sales team and in the future, other lines of business
  • Manage assigned Cable Field Sales territory to execute on key priorities and metrics
  • Train and coach Territory Sales Representatives on Sales Process, Territory Coverage, Systems, Tools, Promotions and Plans and highlight key differentiators to increase and/or maintain the Market Share for new and existing Rogers customers
  • Develop and execute Fairs/Off-Site Events/Community Events and maximize market share
  • Analyze sales reports and territory sales breakdown for each Territory Sales Representative
  • Gather and provide feedback on market insights and competitive intelligence for assigned territory
  • Ensure Rogers residential cable products are properly represented (uniforms, product knowledge, current collateral, etc.)
  • Develop and implement sales plans to ensure that sales and revenue numbers are obtained
  • Coach Sales Reps through regular door-to-door field work and blitzes
  • Document best practices and ensure constant evolution of the team
  • Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated and as outlined in company policy
  • Post-secondary education in a business-related discipline with between 3 and 5 years' experience in the Telecommunications Industry
  • Excellent analytical, problem solving, planning, and organizational skills
  • Solid interpersonal, communication, and relationship-building skills
  • Territory management and Door-to-Door Field Sales experience is preferred
  • Ability to work effectively under pressure in a fast paced environment
76

Team Manager Resume Examples & Samples

  • Bachelor Degree (Any Stream) with 4+ years management experience
  • Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook
  • Experience in understanding performance metrics and developing them, as required
  • Experience with aspects of speech and language technology
  • Exposure to process improvement/quality control tools and methods
77

Team Manager Resume Examples & Samples

  • Bachelor’s or advanced degree in a relevant field
  • Excellent proficiency in US English and familiarity with language use specific to the United States culture
  • Experience working with various internal teams (including technical) to execute on requirements, surface and mitigate risks to delivery, and develop processes and tools
  • Experience with accuracy tracking and development, throughput analysis & reporting
  • Three or more years as an operations, team, project, or program manager
  • Experience in managing process and operational escalations
  • Excellent communication, strong organizational skills and very detailed oriented
  • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
78

Team Manager Resume Examples & Samples

  • 7+ years of International Data Management experience required with atleast 3 years of experience in people management
  • Experience with working on Peoplesoft
  • Master’s Degree from an accredited university
  • MS Office experience and ability to use MS Excel for reporting
  • Customer service orientation with ability to serve multiple customers (candidates, hiring managers, recruiters, HR business partners)
  • Good attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills
  • 7+ years of International Data Management experience required (US experience preferred) with atleast 3 years of experience as a people manager
  • Would be required to work in evening and night shifts mandatorily
79

Team Manager Resume Examples & Samples

  • Plan, direct and organise the day-to-day operation of a multi-lingual KYC Team
  • Maintain and improve staff engagement through effective people management and motivational techniques
  • Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training
  • Complete detailed analysis of operational performance metrics, and make data driven business decisions
  • Formulate and recommend practices to increase the effectiveness and efficiency of the department
  • Continuously raise the performance bar by setting ambitious improvement objectives and exceeding them
  • Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements
  • Input to support our culture of continuous improvement and assist the delivery of products and services to meet our customer and business needs
  • Ensure that effective personal development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives
  • Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders
  • Establish strong working relationships with key stakeholders across the business and support the development of global improvement initiatives
  • Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings / 121’s are in place to positively support our raise the bar philosophy
  • Substantial people management experience ideally within a fast paced, metric driven operations team
  • Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills
  • Educated to Bachelor degree level
  • Advanced working knowledge of MS Office required (esp. MS Excel). Knowledge of SQL beneficial but not essential
  • Must be self-motivated with good attention to detail, commercial awareness with sound judgment and decision making skills
  • Have a proven ability to drive and motivate staff
  • Candidates with experience working within the fraud / risk management domain preferred but not required
  • Candidates with experience working within the fraud / risk management domain preferred but not essential
80

Team Manager Resume Examples & Samples

  • 2‐4 years related experience required
  • Prior leadership experience or progressive responsible Call Center/Bank experience
  • Strong analytical skills with ability to identify problems and implement solutions
  • Must be available to work flexible hours determined by the needs of the department which may include weekends, nights and holidays
  • Cross trained in specialty queues preferred
81

Team Manager Resume Examples & Samples

  • Middle Office
  • Client Operations
  • Core Operations
  • Reporting & Data Services
  • Reconciliations and Ledger Integrity
  • COO
  • Multi-functional teams in business centres in the US (Stamford and Chicago) and APAC (Singapore and Japan)
  • Nearshore centres in Newcastle-under-Lyme and Manchester in the UK and Warsaw in Poland
  • Offshore centres of expertise in India in Chennai and Gurgaon
  • Manage the reconciliations for the Control Team by interacting with various Traders, Middle offices, back office and other FI Ops and Derivative teams globally thereby maximising efficiency
  • Atleast have a total of 8 years experience in Banking/Investment Banking Ops of which atleast 2 years in a team management role in a similar function
  • Liaising closely with the Settlements team, Front Office & middle office to mitigate risk and improve client relationships
  • Control focussed: The individual will need to look at the root cause of breaks and drive through new initiatives to prevent reoccurrence
  • Minimise risk by investigating and reporting the break within the threshold time limit to the correct responsibility and chasing aged breaks on time
  • Operate in an environment with the utmost professionalism
  • Support new business and aid in delivering initiatives, participating where required, particularly where client service is involved
  • Take a proactive view toward system change looking to highlight issues and suggest ways to solve existing problems
  • Look to adopt best practises and encourage others to do the same
  • Ensure prompt response to communications, with a view of time zone impact, showing high level of skill including telephone manner
  • Support cross training to reduce any key dependences and enhance product and process knowledge, in and outside of the team
  • Work with team members and other teams to achieve shared business goals
  • Have a track record of successfully managing relationships, both inter-departmentally and to external business partners
  • Have experience of Fixed Income , Derivatives, Equity, Loans, FX/MM, etc.,
  • Execute investigative and supporting functions to new business initiatives
  • Have excellent negotiation and influencing skills.Must also be involved in multiple projects and be aware of various stages in the lifecycle of a project
  • Deal with customer queries quickly and efficiently taking appropriate action to prompt efficient resolution
  • Perform daily tasks effectively and in line with the department’s objective
  • Ensure compliance with the regulatory and statutory requirements and RBS C&IB Compliance policies and procedures affecting the business area
  • Strong interpersonal and team skills
  • Able to adapt to a rapidly changing working environment
  • Able to offer flexibility, whilst ensuring governance with local practice
  • Strong interpersonal skills, must be able to communicate to all levels
  • Confident and self assured
  • Self starter who is action and results orientated
82

Team Manager Resume Examples & Samples

  • Manage, lead and develop a team associates through timely performance feedback delivered during day-to-day observations, file reviews and an annual performance review. The Team Manager is responsible for creating individual development plans and business objectives designed to enhance and assist associate growth
  • Oversee the monthly tax compliance process which includes reviewing the tax returns for accuracy and ensuring CarMax pays the appropriate tax to each of the taxing jurisdictions
  • Engage with internal and external business partners to answer tax inquiries and assist the company in providing accurate tax advice
  • Lead and participate in projects with internal and external business partners to support business needs and promote continual process improvement
  • Administrative duties and projects/research as assigned
  • Perform and review accounting activities, including approving payments, JVs and account reconciliations
  • Ability to motivate, inspire and gain buy-in from managers and associates
  • Ability to build and maintain strong relationships within immediate area of business, and when necessary, identify resources in other areas of the business that can be utilized
  • Ability to determine customer-specific needs and put forth actions to meet those needs
  • Ability to organize and prioritize work effectively, and manage own time to meet goals/objectives
  • Ability to develop and execute a plan with minimal direction
  • Ability to develop and promote other associates for organizational needs
  • Ability to understand latest industry trends and their potential impact for CarMax
  • Four year degree in Accounting and/or Finance; In lieu of degree five years of progressive accounting experience
  • One or more years of experience leading teams to achieve common goals, including managing direct and/or indirect reports
  • Five plus years of sales tax experience
  • Computer skills: Microsoft Office (Excel and Word)
83

Team Manager Resume Examples & Samples

  • Minimum 5 yrs. experience of working in international environment (either in Poland or abroad) with minimum 3 yrs. experience of working at management position (leading teams of 10+ members)
  • Msc. university degree preferred in computer science
  • Ability to develop and maintain excellent relationships with external and internal customers
  • Open and clear communication skills
  • Proven record of team member coaching capabilities
  • Proactive attitude at vision creation and consistent implementation of it
  • Ability to work with high standards on behalf of Atos and its customers
  • Leadership in wide variety of specialist areas and situations
  • Showing initiative and makes time available to ensure that general technical or specialized competencies are kept up-to-date in line with industry developments
84

Team Manager Resume Examples & Samples

  • Support Manager in executing operational goals of the department
  • Keep proper information flow/knowledge exchange between counterparts and team members, he/she is the first point of escalation for service- and HR-related topics
  • Ensure team meets the commitments (SLAs/ SDs) agreed with business partners
  • Coach and guide team members (monitor and report on the status of work, picking and applying problem-solving methods and techniques, advise team members on best practices, working methods and means of improvement)
  • Carry out periodical assessments of the subordinate team on a regular basis and evaluate operational efficiency of the team members
  • Responsible for workforce management
  • Build and recruit the team
  • Build and maintain business relations
  • Negotiate, clench and maintain contracts, aligned with relevant manager
85

Team Manager Resume Examples & Samples

  • Incident Management
  • Problem Handling
  • Problem Management
86

Team Manager Resume Examples & Samples

  • Lead a team of 7-10 Renewal Managers responsible for overseeing the contract renewal process
  • Responsible for overseeing all assigned contract renewals, which includes working with customers and internal team players to ensure timely and accurate execution
  • Creating, updating and innovating new functional processes, playbooks and supporting materials
  • Enlist the efforts of sales reps, customer success managers, and senior management when necessary to accelerate the contract renewal process and ensure customer satisfaction
  • Ownership of SAAS contract processes including usage upgrades and related renewals
  • Communicate and follow up effectively with Order Management & Finance teams
  • Lead discussions around team forecasting and pipeline status with internal stakeholders
  • Help negotiate and consult with team members regarding contract situations
  • Ongoing professional development of team members
  • Long term planning around hiring, budgets and group’s goals
  • Experience as a tenured member of a mature renewal management program
  • Organized self-starter with 3-5 years of management experience
  • Familiarity with contracts, terms of service and legal issues
  • Clear and articulate communication skills with the ability to effectively drive a negotiation
  • Must thrive in a fast-paced, ever-changing atmosphere
  • Ability to prioritize and manage multiple responsibilities simultaneously
  • Phenomenal organizational skills and attention to detail
  • Strong negotiation and interpersonal skills
  • Salesforce skills preferred
  • Understanding of SAAS financial and usage metrics
  • Possesses intellectual curiosity and is a resourceful problem solver
87

Team Manager Resume Examples & Samples

  • Mechanical/electrical Engineer
  • Capability of communication in English ( Arabic is preferable but not requisite)
  • Overall experience of about 15 years proven track record or more in fleet management of which major share should preferably be with railway operators
  • Experience in the management of and communication with multi-disciplinary engineering teams in a multi-cultural environment
  • Good knowledge of the international rail industry
  • Demonstrated ability to manage multiple takes simultaneously, set priorities, identifies and addresses problem, meet deadlines, and stay within budget
  • Good knowledge in AAR standards
  • Demonstrated awareness of worldwide railways good practices benchmark
  • Excellent level of recording, planning and organization
  • Ability to demonstrate coaching and mentoring of senior level team members
  • Excellent communicating and inter personal analytical and business writing skills
  • Ability to work and manage stressful conditions
88

Team Manager Resume Examples & Samples

  • Oversee a staff of 10 to 15 Fraud Investigators including a Lead Investigator
  • Develop, coach, train, review and document employee performance to maintain productivity levels and increase department effectiveness
  • Proactively identify opportunities to develop and improve the staff for advancement by serving as a mentor and identifying opportunities for continual improvement and development
  • Work closely and in conjunction with the Investigations Support Team Manager
  • Serve as escalation point person and resolve customer issues escalated by team members, Office of the President or customers regarding cases and other department issues
  • Promote team work w