Sales & Retention Resume Samples

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MK
M Kling
Mylene
Kling
528 Adriana Via
Dallas
TX
+1 (555) 396 1939
528 Adriana Via
Dallas
TX
Phone
p +1 (555) 396 1939
Experience Experience
Dallas, TX
Sales & Retention Representative
Dallas, TX
Boyer and Sons
Dallas, TX
Sales & Retention Representative
  • Providing real time support of retention agents, including database clean up, providing pricing information, verification of workflow, etc
  • Assume agent position and contact inactive will call and customer owned accounts in SAP with an objective of scheduling a delivery to “reactivate” the customer for assigned area
  • Assists and provides support to Sales and Retention Supervisor/Manager
  • Along with the manager, develop and motivate Call Center Agents to achieve growth in the department
  • Along with the manager, develop and motivate agents to achieve growth in the department
  • Assist in developing and implementing incentives and contests
  • Foster a fun and productive work environment with a positive attitude towards the company
San Francisco, CA
Retention Sales Manager
San Francisco, CA
Koss and Sons
San Francisco, CA
Retention Sales Manager
  • Being a sales coach and leader on site for HQ. Listening to calls, helping to identify roadblocks (tools, policies, procedures)
  • Pulling retention-specific reporting together from multiple, web-based data sources
  • Work with Retention Team to continue momentum on existing retention-focused initiatives
  • Retention Operations improvement with end to end reviews of Division process and recommendations for streamlining and efficiencies
  • Other duties and responsibilities as assigned
  • Prepares records of individual and group sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly, and monthly revenue and unit numbers
  • Partners with other Business Services leaders within the company to ensure positive working relationships and effective communication to ensure organizational plans are aligned with overall business objectives
present
Boston, MA
Customer Contact Center Sales & Retention Director
Boston, MA
Beer, Monahan and Kerluke
present
Boston, MA
Customer Contact Center Sales & Retention Director
present
  • Create a motivational climate where employees are empowered to provide extraordinary customer service
  • Tightly align sales and retention process with best practices and leverage capabilities in training and incentives
  • Build relationships and increase the banks wallet share per customer (products per customer)
  • Ensure agents consistently adhere to bank policies and procedures, code of ethics and all Federal, State and local laws
  • Tasks will include: New Acct Opening, data entering Credit Card apps, processing customer & acct maintenance requests, generating & mailing customer confirmation letters & completing any monetary transactions in support of the CCC & Internet
  • Acting as a liaison with internal departments to ensure services are completed efficiently and in a timely manner
  • Translate the organization's strategic initiatives into goals and plans and communicate them to their teams. Effectively communicate organization's vision to managers and cross functional business partners
Education Education
Bachelor’s Degree in Related Field Preferred
Bachelor’s Degree in Related Field Preferred
New York University
Bachelor’s Degree in Related Field Preferred
Skills Skills
  • Excellent oral and written communication skills
  • Knowledge of phone dialer functions and call campaigns
  • Ability to stay composed and objective
  • Strong listening/comprehension skills
  • Ability to use phone and computer systems
  • Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
  • Negotiation skills and assertiveness
  • Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
  • Patience/empathy
  • Flexibility and versatility in problem analysis and resolution
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12 Sales & Retention resume templates

1

Retention Sales Manager Resume Examples & Samples

  • Manages a team that acquires new business customers for ComcastBusiness Services
  • Maintains expertise on Company's products/services
  • Manage sales initiatives as well as supervise related sales support programs
  • Manages employee performance, and counsels and advises to ensure compatibility, maximum effectiveness, and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company policy
  • Prepares records of individual and group sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly, and monthly revenue and unit numbers
  • Partners with other Business Services leaders within the company to ensure positive working relationships and effective communication to ensure organizational plans are aligned with overall business objectives
  • Leads team to achieves and exceed all sales quotas and targets
  • Work with DSC leadership on key metrics to understand performance and improve results
  • Serve as Point of Contact for key Retention incentives
  • Assist with tool development/enhancement
  • Pulling retention-specific reporting together from multiple, web-based data sources
  • Analyze reports and identify trends
  • Draft weekly communication around results for senior leadership
  • Work with Retention Team to continue momentum on existing retention-focused initiatives
  • Work with Retention Team to develop and launch new initiatives based off of retention report(s) analysis
  • Being a sales coach and leader on site for HQ. Listening to calls, helping to identify roadblocks (tools, policies, procedures)
  • Retention Operations improvement with end to end reviews of Division process and recommendations for streamlining and efficiencies
  • Travel to Divisions as required, up to 35% of the time
2

Sales & Retention Director Resume Examples & Samples

  • Implements membership and health and fitness strategies that promote recruitment of new members and retention of existing members. Organizes assigned staff to support membership and health and fitness retention goals. Identifies and resolves problem areas to ensure member satisfaction
  • Conducts ongoing assessment of staff functions to determine required core competencies and skills; and designs and implements training as needed. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support walk-in and web registration. Coordinates with marketing efforts to maximize enrollments; and provides ongoing support to Program Directors on related issues
  • Driving the success of scheduled, completed, and converted wellness consults and engagement strategies
  • Scheduling wellness consults; including calling new members and reaching out to current members to promote membership services
  • Selling personal training packages to drive revenue
  • Hire, manage and develop Membership and Healthy Living staff
  • Administers, achieves and evaluates the annual Healthy Living Department Operating Objectives
  • Organizes membership and health and fitness events at the YMCA and represents the YMCA at community events to promote the YMCA
3

Sales Retention Representative Resume Examples & Samples

  • Follows TWC policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information
  • Minimum of 6 months experience working with customers required, 1 year preferred
  • At least 6 months of employment using a computerized system as a central part of the job preferred
4

Sales Retention Representative Resume Examples & Samples

  • Build lasting customer relationships by providing information, referrals and answering questions to ensure continued business from the customer
  • Maintain CRM and ensure integrity of all data so that it provides accurate and timely information for sales and reporting
  • Place outbound calls including recertification reminders and CPT exam congratulations to maintain interest in NASM Programs and Certifications
  • Exceed set revenue target each month
  • Demonstrated proficiency in Microsoft Office applications and Microsoft CRM
  • Proven customer service skills and the ability to build strong customer relationships
  • Excellent organizational skills and detail oriented
  • Excellent interpersonal skills and the ability to communicate effectively with all levels of the organization
  • Flexible and able to adapt to changing requirements and procedures
  • Ability to collect information from the customer, communicate and assist customers with their needs via phone and/or email
5

Sales & Retention Executive Resume Examples & Samples

  • An appetite for innovation and a track record of instigating change
  • A desire to be a part of something meaningful and important to our business and the Small Group market in general
  • Requires a BA/BS; 5 years of related experience; or any combination of education and experience which would provide an equivalent background
  • Experience in developing broker and/or customer relationships, and strong managed care knowledge and negotiation skills
  • Sales License required and must be obtained by day 30 of employment
  • In-state travel may be required, up to 50%
  • Direct selling or other sales experience preferred
6

Head of Sales & Retention Resume Examples & Samples

  • At least 10 years successful leadership of sales and account management groups, ideally in professional content and software businesses
  • Required ability to travel up to 50% of the time
  • Proficient in understanding highly complex sales compensation structures and an ability to align sales goals with sales compensation framework
  • Demonstrated success in driving and influencing large scale change management efforts and an appetite for innovation and challenging the status quo
  • Unwavering focus and understanding of customer needs and industry trends
  • Meaningful experience with customer retention in high-volume environment
  • Digital marketing experience, preferably within an ecommerce business
  • Excellent communication, presentation and client management skills along with a strong ability to sell new ideas to high level stakeholders
  • Metrics-driven sales experience with a strong ability to motivate large teams
  • Experience managing using Salesforce.com, proficiency in Excel, PowerPoint, Outlook
  • Strong analytical, problem solving, and decision-making skills
  • Ability to work under pressure and deadlines
  • BS/BA required, MS / MBA a plus
7

Chat Retention Sales Resume Examples & Samples

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
  • Dependable with strong attention to detail
  • Ability to rotate shifts, as needed
8

Customer Contact Center Sales & Retention Director Resume Examples & Samples

  • Understand the business and drive accountability for results through policies/procedures, risk management, staffing, measurements and other business processes
  • Create a motivational climate where employees are empowered to provide extraordinary customer service
  • Tightly align sales and retention process with best practices and leverage capabilities in training and incentives
  • Actively managing a blended environment of inbound and outbound calls to maximize potential sales opportunities, while taking ownership of each call to enhance the customer experience
  • Build relationships and increase the banks wallet share per customer (products per customer)
  • Ensure agents consistently adhere to bank policies and procedures, code of ethics and all Federal, State and local laws
  • Tasks will include: New Acct Opening, data entering Credit Card apps, processing customer & acct maintenance requests, generating & mailing customer confirmation letters & completing any monetary transactions in support of the CCC & Internet
  • Task will include: taking ownership of the customer requests (case management), conducting research, business to business calling and relationship building, engaging management in other business units as needed and maintaining contact with the customer throughout the entire process
  • Acting as a liaison with internal departments to ensure services are completed efficiently and in a timely manner
  • Translate the organization's strategic initiatives into goals and plans and communicate them to their teams. Effectively communicate organization's vision to managers and cross functional business partners
  • Prioritize initiatives for the team in support of the organization's goals while creating a positive, productive climate
  • Leads the retention team (10 FTEs) to achieve the banks customer retention goals. Tasks will include: Problem resolution, relationship analyst to determine fee rebates and/or interest rate adjustments
  • This role will help define the customer and agent experience in conjunction with internal business partners. It has a direct impact on customer satisfaction and cross-sell, as well as the success of team members
  • Directly manage a team of call center managers & provide them with the tools they need to motivate/develop their teams. Create/maintain a positive working environment where staff is highly motivated & presented with strong career opportunities
  • Leads the fulfillment team (40 FTEs) to support sales done by branches, call center, telemarketing, online and direct mail
  • Leads the switch team to support new customer acquisition by facilitating the transfer of direct deposits and direct debits or automatic ACH payments for the personal deposit customers as well as setting up bill pay payees on behalf of the consumer
  • Leads the sales team (28 FTEs) to achieve product goals including deposit accounts, loans/lines of credit, mortgages, loan protection and credit cards
  • Experience in sales management; banking /call center
  • BA in Business Administration, Finance, Leadership Development or equivalent experience required; MBA highly preferred
  • NMLS certification required
  • Ability to achieve results through influence and operate effectively in a matrix environment
  • Capacity and experience developing and empowering team members
  • Demonstrated track of record of top outstanding performance achievement
  • Extensive knowledge insides of contact center ops in a holistic and comprehensive way (staffing, scheduling, capacity planning, recruiting, training, attendance, routing, call handling, scripting, application design, customer engagement, rebuttals, close
  • Outstanding situational leadership, delegation, interpersonal and partnership skills
  • Recognize cross functional implications and interdependencies of decisions
  • Strong coaching, motivational, negotiation and presentation capabilities
  • Used to work in a demanding, constantly changing and fast moving organization
9

Sales & Retention Representative Resume Examples & Samples

  • This is a Part-Time, second shift position with hours from 1:30pm - 8:00pm. **
  • Providing real time support of retention agents, including database clean up, providing pricing information, verification of workflow, etc
  • Assist in developing and implementing incentives and contests
  • Along with the manager, develop and motivate Call Center Agents to achieve growth in the department
  • Ability to work well in a team environment as well as individually
  • Support all Call Center goals, objectives, initiatives, policies and procedures
  • Assists and provides support to Sales and Retention Supervisor/Manager
  • Attends inter-department meetings, as necessary
  • Foster a fun and productive work environment with a positive attitude towards the company
  • Pull necessary reports requested by ASMs that may include buying accounts, ATGI, lost customers, change detail reports, active but not buying accounts
  • Pull reports for retention agents to call
  • Compile necessary reports showing results of current competitions within the region, IE road trip standings, and football standings
  • Assume agent position and contact inactive will call and customer owned accounts in SAP with an objective of scheduling a delivery to “reactivate” the customer for assigned area
  • Contact lost customers with a special offer in an attempt to regain the customer
  • Ability to work in a Windows environment and learn additional programs as needed
  • Ability to multi-task and prioritize
  • Demonstrates a high level of integrity and ethics
  • Demonstrated ability to track multiple projects to completion
  • Ability to lead a team to obtain maximum sales results
  • Related degree preferred
  • Combination of school and work experience in a telemarketing environment
10

Sales & Retention Representative Resume Examples & Samples

  • CRM and Outlook experience preferred
  • Strong understanding of sales and marketing automation tools (CRM)
  • Strong telephone, prospecting, sales, customer service and interpersonal skills
  • Ability to multi-task and prioritize workload to maximize efficiency; strong organizational skills
  • Effective listener to understand prospect needs
  • Strong written and verbal communications skills
  • 2-5 years experience in the following field
  • Business development - telemarketing, cold calling, and/or sales in a sales environment
  • Customer service call center experience
11

Sales & Retention Resume Examples & Samples

  • Handles various incoming and outgoing collections-focused phone calls
  • Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
  • Connects with existing and potential customers and aims to resolve inquiries related to receivables management
  • Talks to customers over the phone to resolve their questions or concerns
  • 1-2 years’ previous experience in a receivables management, collections and contact center environment, preferred
  • Phone-related customer service a major plus
  • Knowledge of phone dialer functions and call campaigns
  • Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
  • Negotiation skills and assertiveness
  • Patience/empathy
12

Inside Sales Retention Resume Examples & Samples

  • Perform account maintenance activities for the Bronze/Low Silver (small business) portfolio using over-the-phone selling and customer service skills
  • Grow and maintain the volume of the Bronze/Low Silver (small business) portfolio through providing assistance to the accounts whose concerns have been escalated by the Customer Service Team (i.e. commercial terms, card services, review of CVP and offer)
  • Reduce volume churn of existing portfolio through pro-actively addressing causes of volume decline and/or account closure
  • Analyze data as well as recommend and execute tasks related to improving the performance of the portfolio as guided by the Bronze Team Lead (i.e. discount negotiation, Fees implementation)
  • Assist in Lead Generation activities for the Bronze/Low Silver (small business) portfolio
  • Employ active listening techniques and probing skills to properly identify prospect/customer’s needs and offer the right CVP and/or solution to address their concerns
  • Have full working knowledge of the Commercial Fleet CVP, EFS services structure as well as operational understanding of how the cards work at the retail level
  • Able to perform as an individual contributor and team player, with interactions on both internal and external “customers”
  • Strong communication, interpersonal and negotiation skills
  • Good listening and probing skills
  • Service and results- oriented
  • Able to follow through on work responsibilities and see completion
  • Thorough attention to details
  • Must be bilingual (English and French)
  • Excellent Customer Service Skills
  • Significant experience working with excel
  • Self-motivated, results driven
  • Independent thinking, thoroughness and attention to details
  • Day-to-day experience working with customers on the Shell branded Retail Commercial card
  • Knowledge of the Shell cards as it relates to product offer, marketing, processing and operations
  • Awareness of e-trac tool, its functionality and benefits
13

Manager, Maintenance Retention Sales Resume Examples & Samples

  • Attain or exceed maintenance service revenue team goals by ensuring constant and timely analysis of service contracts and relevant data
  • Manage activities to reinforce customers’ expectations of excellent customer service delivery
  • Work with management in Operations, Sales and Finance to resolve customer service issues including billing and service delivery
  • Forecast and analyze retention, loyalty trends, and at risk accounts
  • Facilitate successful maintenance retention by serving as the escalation point for customer issues and non-routine questions regarding products, services and solutions
14

Outside Retention Sales Specialist Resume Examples & Samples

  • “Saves, secures, and converts” by handling all “flipped” customer cancellation requests in person within 24 hours
  • Works in tandem with Inside Save Specialist or Inside Account Manager to effectively retain at the most desirable margins customers that are assigned to the Inside Channel
  • Validates all uncontrollable cancellation requests through personal visits to location. If valid, provides hunter channel with info to secure new business at the location
  • Actively views slow and bad pay lists to proactively visit and bring to current past due balances
  • Experience: Three years of relevant work experience (in addition to education requirement)
  • Effective Negotiation Skills
  • Proficient with Computer and Software Applications
15

Inside Sales, Retention & Renewals Rep Resume Examples & Samples

  • Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information
  • Verifying pricing, licenses, expiration dates with customers and resellers globally
  • 2-3 years customer retention, sales, or collections experience required
  • Previous experience with CRM and/or ticketing software required
  • Working in a fast paced environment
16

Insuance Sales / Retention Specialist Resume Examples & Samples

  • Shows and creates a positive, professional and courteous attitude to members, co-workers and the public through all types of communication tools
  • Provides comprehensive and detailed insurance information that is timely and accurate to all internal and external clients. Maintains proper documentation in compliance with existing regulatory standards. This applies to all policy transactions
  • Maintains current with all agency and carrier compliance. Exercises discretion and initiative in procedures and acts in accordance with established practices
  • Sells and services existing policies including new sales, renewal retention, changes, claims, cancellations, reinstatements and policy processing. Interacts with insurance companies, in a timely and effective manner, assuring resolution of client issues
  • Maintains a minimum of 4 plus hours per day to take incoming calls. Provides coverage and support for calls outside of local region
  • Suggests AAA products and referral sales to all business lines
  • Utilizes automation capability to perform all functions. Keeps informed of changes and developments that occur with agency systems and applications
  • Protects the confidentiality of department records, files, correspondence and all matters in which this position is involved
  • Performs other related duties, training and projects as assigned
  • Courteous and effective communication skills
  • Ability to work closely with other staff members
  • Able to set priorities and schedule daily duties
  • Basic knowledge of personal computers and Microsoft Office
  • Able to make own decisions with clear judgment
  • Able to problem solve
  • Able to follow directions and complete duties with speed and accuracy
  • Able to provide suggestions and implement changes that enhance operations
  • A minimum of 2-5 years of experience quoting, selling and servicing personal insurance products
  • A minimum of two years in customer service
  • Property & Casualty Agent license preferred
17

Retention Sales Resume Examples & Samples

  • Retaining and growing commercial waste removal and disposal services
  • Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints
18

Sales Retention Executive Resume Examples & Samples

  • Customer retention, margin management and up-selling/cross-selling new product
  • Provide superior service and serve as a single point of contact for customer commercial discussions
  • Take ultimate accountability for ensuring that all required customer activity and interaction is comprehensively captured, tracked, monitored and used effectively in developing stronger relationships
  • Manage merchants revenue stream in line with pricing guidelines, utilising costing tools where appropriate with aim of minimising price erosion while retaining customers
  • Previous telesales/customer service experience an advantage
  • Previous experience of retention programmes/ initiatives is preferable but not essential
  • Experience of developing and maintaining effective and revenue generating business relationships
19

Retention Sales & Service Resume Examples & Samples

  • Show care to each customer by using patience, attentiveness, willingness, and contact ownership to help while being professional and showing respect
  • Conducts, investigates and ensures appropriate resolution has been reached to meet/exceed customer expectations while meeting customer and product retention and sales targets
  • Utilize proactive persuasive/retention skills to assist CenturyLink residential customers with concerns or looking to disconnect/downgrade services or products. Utilize all tools, call flows, and offers to best assist the customer
  • Re-sell / sell the value of our products and services to customers by aligning product features with our customers’ needs
  • Consult with customers, using probing questions, togather information and make recommendations for their communication and entertainment needs
  • Meet required retention and sales objectives by understanding the needs of the customer while driving revenue through upgrading/selling CenturyLink products and services on every call
  • Establish collaborative customer relationships while utilizing indirect influence and negotiating skills
  • Update retention offers, job and product knowledge by participating in educational opportunities
  • Strong customer focus dealing with escalated or irate customers
  • Ability to handle a high volume of phone calls in a structured environment
  • Prior experience in a retention, customer-facing environment, or commissioned based position
  • Six or more months of customer service experience
20

Retention Sales Executive Resume Examples & Samples

  • Using our existing customer database to generate showroom appointments and in turn, new and used car sales
  • Prospecting previous customers on the telephone who have a service booking or have previously purchased a car from us
  • Using, establishing and fostering contacts with departments/units which support Sales. Holding sales talks and providing customers with information and advice on Mercedes-Benz vehicles and used vehicles, equipment, accessories, conditions and other issues. Concluding sales contracts and making any required amendments
  • Managing orders on hand and supervising order processing. Carrying out follow-up contacts to customer and prospects; processing and managing a customer file
  • 5 hrs over a 7 day working week
  • Must be a self-starter, who is ambitious and target driven
  • Exemplary communication skills
  • Strong objection handling skills
  • Organised and systematic approach to work
  • Maths & English GCSE or equivalent
  • Committed to providing 1st class customer service