Retail Operations Resume Samples

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BE
B Emard
Baby
Emard
70194 Adela Mission
Detroit
MI
+1 (555) 284 0271
70194 Adela Mission
Detroit
MI
Phone
p +1 (555) 284 0271
Experience Experience
Houston, TX
Retail Operations Analyst
Houston, TX
Beahan-Kuvalis
Houston, TX
Retail Operations Analyst
  • Maintaining constant feedback with stores managing care ensuring the continuous improvement of area
  • Aid in forecasting selling and operating expenses for customer operations and/or shared services
  • Updating the Corporate and Customer Care policies when requested, submitting for necessary reviews/approvals and redistributing when necessary
  • Facilitates NSF MS Database training sessions, manages enrollment and develops and maintain training manuals
  • Develop and document training material for cross training within the team
  • Documentation of timekeeping processes to assist with training / process reviews for employees, management and executives within the Retail teams
  • Compiling and prepared financial performance reports and communicating results to business owners
Houston, TX
Retail Operations Supervisor
Houston, TX
Fisher Inc
Houston, TX
Retail Operations Supervisor
  • Assist Store Management in overseeing all payments received in excess of $25mm annually
  • Share input with Sr. Management in developing the merchandise strategy of retail location
  • Operations Supervisor will work with Store Manager for the collection and processing of payment services
  • Provide feedback and suggestions regarding employee training and development
  • Report the status of daily work issues to the Sales Supervisor and/or Store Manager
  • Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
  • Monitoring customer interactions and coaching for improvement
present
Boston, MA
Retail Operations Specialist
Boston, MA
Glover, Casper and Larkin
present
Boston, MA
Retail Operations Specialist
present
  • Track and maintain log of the missing IRA & Health Savings documents on excel worksheet and e-mail the worksheet on weekly basis to Banking Center Managers
  • Provide project management support for a variety of areas such as sales incentive plans, IT, Loss Prevention and service programs
  • Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business
  • Indirectly manages, motivates and trains members of the team to achieve maximum performance
  • Effectively communicates between the Area Manager for the team and direct manager ensuring all direction given is consistent
  • Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology and administration)
  • Provide analysis in support of driving key performance indicators to drive revenue
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
University of Virginia
Bachelor’s Degree in Business Administration
Skills Skills
  • Demonstrates the ability to learn rapidly and adapt quickly to new processes and technology
  • Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced office environment
  • Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
  • Strong desire and ability to serve customers and solve problems
  • Detail oriented with the ability to manage multiple tasks simultaneously
  • Flexible and adaptable, able to change and alter according to changes in projects or business environment
  • Excellent verbal, written and presentation skills; ability to communicate down, across and up within the organization
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Strong interpersonal skills- ability to build partnerships
  • Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results
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12 Retail Operations resume templates

1

International Retail Operations Consulting Manager Resume Examples & Samples

  • Communicating and reporting project status to C-level executives including budget, risks, issues, etc
  • Communication Management – understanding of change management methods to ensure successful implementation of process changes; maintaining strong two-way communications and relationships between WMP and its clients
  • 5 -10 years of engineering and/or process improvement experience in retail store operations and/or distribution, Supply Chain, or Logistics
  • Ability to speak Mandarin Chinese required
  • Project management and experience leading complex projects and large project teams, change management initiatives, and be able to create implementation and migration plans as well as contingency plans
  • Strong background in Excel, Access and project management tools
  • Must be able to travel 80%+ including international travel
2

Retail Operations Consulting Manager Resume Examples & Samples

  • Mentoring and managing teams of younger consultants to be able to keep projects on time as well as technical QA of work done by the team. Identify strengths and issues and drive and develop better behavior to create strong consultants
  • Quickly respond to client requests for immediate issues while also being able to drive projects to completion
  • Understanding business needs and requirements and help turn those goals into concrete projects and detailed proposals
  • Project Planning – determining scope, tasks, timelines, resources and identifying issues & risks
  • Process Development – developing and improving business processes using Industrial Engineering methodologies
  • Project Documentation – authoring or quality control of project documents; business cases, project setup, updates, final reports
  • Bachelor’s degree in Industrial Engineering, related engineering or business discipline; MBA or PMP are assets
  • Proficient skills and experience within industrial engineering projects in retail, distribution and or Supply Chain. For example, implementation of Engineered Labor Standards, workflow analysis, process improvements and implementations, and productivity improvements initiatives
  • Strong analytical, problem solving, and quality experience
  • Have basic understanding of financial practices to be able to create a budget as well as work with company’s finance departments on vendor negotiations, capitalizing costs, etc
3

Retail Operations Consulting Senior Manager Resume Examples & Samples

  • Mentoring and managing teams of consultants to be able to keep projects on time as well as technical QA of work done by the team. Identify strengths and issues and drive and develop better behavior to create strong consultants
  • Business Development: Initiate and lead business development meetings with prospective clients; understand investment needs and requirements and help turn those goals into concrete engagements and detailed proposals; create work plans, pricing estimates, and risk assessments for prospects; attend networking events and actively build a professional network and affiliate network in the local community
  • Opportunity Assessment – identifying and quantifying value-added process improvement opportunities
  • Project Management – executing on time, within budget & scope, and to customer’s satisfaction
  • 10+ years of engineering and/or process improvement experience in retail store operations and/or distribution, Supply Chain, or Logistics
  • Experience with work measurement, time studies, cost-benefit analysis and process re-engineering
  • Experience working in a collaborative team environment on large initiatives
  • Excellent interpersonal, written and oral communications skills as well as customer relations experience
  • Ability to report budget and finances
4

Retail Operations Simulation Senior Consultant Resume Examples & Samples

  • Developing strategies to model process impacts within a simulation tool
  • Assisting in business development by creating work-plans, pricing estimates, and risk assessments for prospects
  • Technology Evaluation – assessing process impacts resulting from technological changes to business systems; identifying and evaluating technologies to enable and automate processes
  • 5 -10 years of engineering and/or process improvement experience in retail store operations with specific skillset and application with simulation software tools. Arena experience preferred
  • Leadership skills to manage and drive concurrent small to large projects
  • Proficient skills and experience within process improvement or staff optimization projects in retail, . For example, implementation of Engineered Labor Standards, workflow analysis, process improvements and implementations, and productivity improvements initiatives
  • Experience developing work-plans, project scopes, pricing estimates, and presentations to be able to assist in selling work to clients
  • Must be able to travel 80%+
5

Spring Retail Operations & Marketing Intern Resume Examples & Samples

  • Marketing Major/focus preferred
  • Creative individual with a propensity for being detail oriented and conscientious-- analytical skills are a plus
  • Advanced computer skills- individual must be proficient in the Microsoft Office Suite, especially Excel and Power Point
  • Enthusiastic, positive attitude and willing to learn and improve
  • In Design experience, retail experience a plus
  • You must currently be enrolled in school and eligible to receive course credit for internship
6

Director of Retail Operations Resume Examples & Samples

  • Leads the strategic plan for business processes related to in-store implementation and execution across all store concepts
  • Strategic leader between the field organization and the retail back office. Ensures all corporate departments have knowledge of and understand Store Operations processes and policies related to interfacing with the field organization
  • Identifies, plans and executes areas for improvement to ensure the corporate office understands key field priorities and need for change
  • Support TM Retail strategic priorities by creating awareness of the priorities and ensuring the corporate and field teams have flawless execution of key initiatives
  • Engages in strategic conversations with retail cross-functional departments (HR, IT, Finance, Loss Prevention, etc.) to ensure their department initiatives are aligned with business objectives
  • Builds and leads the team responsible for all in-store initiatives (including, but not limited to merchandising, local marketing, planning and budgeting, workload management, logistics, back office, IT, Human Resources, etc.)
  • Leads the strategic direction for the new store opening, internal communications, facilities, and industrial engineering teams
  • Supports the field organization/HR/Finance in budgeting, controlling, and forecasting related to field labor and organizational models
  • Responsible for managing the relationships with Global Retail CoE IT and Global IT for TaylorMade Golf Retail to ensure the retail business needs are met through troubleshooting
  • Plan and lead the team to ensure all positions in the division are staffed with exceptional leaders; building a successful succession planning program and talent organization
  • Define and recommend business building initiatives by benchmarking, evaluating, testing and recommending industry best practices
  • Must possess strong leadership, management, and coaching skills, and the ability to capitalize on and apply these skills, resulting in the growth and development of employees at all levels of the organization
  • Ability to make effective and persuasive speeches and presentations on potentially controversial or complex topics to employees and top management
  • Ability to conduct and analyze research related to consumers, industries, markets, customers and competitors specific to golf, golf retail and general retail
  • Ability to effectively present information to senior management and large groups
  • Ability to travel domestically and internationally with limited notice (occasionally in less than 24 hours)
  • Ability to manage projects effectively, including ability to identify, define, measure, analyze, innovate, improve and control problems that are without clear precedent
  • Ability to understand and manage brand marketing concepts
  • Demonstrated ability to deliver exceptional results and complete multiple tasks simultaneously
  • Ability to make effective and persuasive speeches and presentations on potentially controversial or complex topics to top management, employees, public groups, and in unique circumstances boards of directors
  • Minimum 5-7 years with a national consumer goods company, preferably in apparel, fashion, footwear or fast moving specialty retailer that has full price and off-price businesses
  • Minimum 5-7 years cross-functional management experience
  • Minimum 5-7 years managing a team
  • Minimum 5 years working in a store environment
7

Head of Retail Operations, Upuk Resume Examples & Samples

  • Manage VMI team to deliver on time stock and pre-pack deliveries, target availability and timely returns uplifts ensuring optimal stock in channel
  • Work to identify and deliver improved systems and category management solutions
  • Work with Cinram to ensure all activity is briefed and delivered as planned and on time
  • Establish and monitor regular process to accurately record stock levels at store level and recognise shrinkage
  • Work with retail team to ensure all activity is tracked and delivered to critical path
  • Work to refine POS and pre-pack processes
  • An expert in Entertainment Retail Operations
  • Experienced Manager
  • Entertainment experience with a major distributor
  • High level of general Mathematics and written English
  • Strong communication and influencing skills – ability to listen and tailor plans to customers’ needs
  • Ability to work to deadlines in a dynamic market
  • Proven ability to work across functions and influence colleagues
  • VMI systems knowledge
  • Category Management systems knowledge
8

Retail Operations Intern, Ny-spring Resume Examples & Samples

  • Support ongoing operational functions for stores
  • Prioritize store needs
  • Retail Store experience a must
  • Store PC skills with a focus on Microsoft Office Suite
9

Retail Operations Executive Resume Examples & Samples

  • Tertiary Education
  • Minimum of 5 to 7 years of distribution retail management experience in the fashion/services industry
  • Proven excellent client relationship management skills
  • Proven experience in budgeting and forecasting
  • Passionate about the luxury fashion/retail industry
  • Possesses a customer focus personality
  • Strong leadership qualities and Excellent interpersonal skills
  • Analytical and Precise
  • “Hands on” attitude to getting things done
10

Retail Operations Supervisor Resume Examples & Samples

  • Operations Supervisor will work with Store Manager for the collection and processing of payment services
  • Assist Store Management in overseeing all payments received in excess of $25mm annually
  • Achieve operational excellence on all Cash Handling Audits, Corporate Compliance Audits
  • Conduct a scheduled audit of all payment areas to include, but not restricted to; Cashier Batches, Register, Safe controls and cash related processes
  • Daily maintenance of Store Equipment Pools to ensure proper inventory management, ensure equipment orders are compliant with the needs of the business and Warehouse standards
  • Ensures the application of sales, quality assurance, and customer care
  • Work with a regional team of Operations Supervisors to ensure sharing of Best Practices
  • Maintain daily staff attendance records
  • Report the status of daily work issues to the Sales Supervisor and/or Store Manager
  • Monitoring customer interactions and coaching for improvement
  • Maintain a customer focused, retail environment
  • Ability to manage multiple tasks effectively
  • Provide a shopping experience catered to each and every customer while recommending solutions based on customers' specific needs
  • Assist customers in the selection and purchase of products and services as needed to assist Sales Supervisor
  • Work with retention personnel/Retail Sales Specialists to retain customers seeking to disconnect or downgrade services through examining the needs of the customers as they pertain to TWC products/services
  • Effectively process customer bill payments (location dependent) as needed to assist Sales Supervisor
  • Accurate data entry into billing system
  • Coach and mentor all RSS in achieving sales performance at or above expectations as needed to assist Sales Supervisor
  • Manage E3 process as needed to assist Sales Supervisor
  • Maintenance and delivery of all Corrective Action documents within Operations TeamsRequirements
  • Must possess a valid Driver's license and a safe driving history required
  • Minimum 5 years of experience in Retail or Communications Industry required
  • Must possess excellent typing skills (45 WPM). Data-entry experience and PC knowledge required (must demonstrate competency using Microsoft Word, Excel, PowerPoint, and Windows)
  • Must be able to maintain regular attendance and be able to work flexible evening and weekend hours. Must be available for occasional overtime
11

Retail Operations Specialist Resume Examples & Samples

  • Maintain an in-depth, working knowledge of all branch products and services as they relate to operational procedures, increased efficiencies and profitability within the banking center
  • Research and clear cash items entries and entries on other internal accounts
  • Interact with Financial Centers regarding all Retail Operations supported Operational and Risk functions
  • Process recurring child support payments (market specific as needed)
  • Perform risk based transactions on behalf of the banking center (i.e. fraud charge offs, recoveries, employee OD review, rate changes, etc.)
  • Perform research and coordination support for Compliance and Documentation exceptions
  • Process transactions as needed to perform department functions (i.e. customer adjustments, interest adjustments, interim credit, etc.)
  • Perform miscellaneous maintenance functions as needed (i.e. removal of names upon death, DISC IRS updates, Permanent Holds, Memo Post, etc.)
  • Perform Savings Bond application processing
  • Perform any other duties as assigned
  • BachelorÆs Degree or equivalent work experience
  • Two yearÆs minimum Retail Banking Center or Operational Research experience preferred
  • Knowledge of retail policies, procedures and products
  • Demonstrated ability to resolve operational issues
  • Strong PC knowledge to include Word & Excel, and a working knowledge of the internal banking center systems, such as Raft, ACE, ACE Teller, Mobius, Vector 4 & 5, Image Archive, Branch Capture. Knowledge of frontier system is a plus
  • Ability to handle multiple tasks and work well under pressure
  • Need to have flexibility in scheduling
  • Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management
12

Director of Retail Operations Resume Examples & Samples

  • Develops and executes staff training programs
  • Continually updates Retail Employee Procedure Manual
  • Collects and approves all staff time sheets and vacation request forms
  • Provides ongoing training on systems procedures, product knowledge, merchandise, Membership levels and benefits, and customer service
13

Technical Engineer POS Retail Operations m/f Resume Examples & Samples

  • Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation
  • Be the technical expert of the application and the underlying infrastructure setup
  • Ensure application high availability design patterns are implemented
  • Identify and drive application and environmental improvements
  • Extensive troubleshooting skills and natural curiosity in researching issues and potential improvements
  • Experience with production Redhad Linux and or Windows system administration
  • Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS
  • Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…)
  • Experience with infrastructure automation tools (e.g. Puppet, CFEngine or Chef)
  • Profound knowledge of Web technologies (Infrastructure, CDN, …)
  • Knowledge of client and backend performance / load testing
  • Ability to stay up to date of latest technologies / best practices
  • Interest in learning new technologies
  • Excellent presentation and communication (verbal and written) skills across different levels within a global organization
  • Analytical mind-set and out-of-the-box thinking
  • Ability to multitask, work independently and meet deadlines while providing high quality of work
  • Strong verbal and written communication skills in English, German is a plus
  • College/University degree from an accredited institution with a major in Computer Science or equivalent education
  • Experience in developing or administering global Web applications with an expertise in high availability and performance design
  • Minimum of 3 years working for a high traffic, high availability solutions
  • Experience scaling applications and troubleshooting, isolating bottlenecks
  • POS application support or development background is a plus
14

VP Regional Clinique Latin & Retail Operations Resume Examples & Samples

  • Ensure Customer and Market Growth by the design and execution of Brand regional strategy. Accountable for Latin America Regional Clinique Brand team that promotes and protects global Brand identity and culture by ensuring that
  • Leadership role in a global business with successful management of one or more brands on a national or multi-national level
  • Over ten years of marketing and sales experience, preferably in the luxury/cosmetics goods industry and strong financial background
  • Experience driving successful retail operations including store design, launch and on-going support
  • Basic understanding of the region’s economic, political, social, cultural, and business landscape and issues
  • University level experience or equivalent, MBA preferred
  • Demonstrated ability to assess and develop strategies, including execution across multiple stakeholders
  • Proven track record in problem solving and moving teams to sound decisions and action
  • Ability to manages relationships with: General Managers, Finance Directors, Global Retail Channel (GRC), GIS, On-line team and Latin America Regional team members
  • Strong collaboration and communication skills at all levels in the organization
15

Retail Operations Internship Fall Resume Examples & Samples

  • Partner with other retail departments to gather communication needs
  • Research, interpret and organize data for communication to field teams
  • Partner with Retail Communications team to brainstorm, plan & design creative internal communication tools
  • Create & maintain operational materials
  • A minimum commitment of 4-5 full days per week is required
  • The internship program’s hours are 9am to 6pm, Monday through Friday
  • Advanced Excel & Powerpoint skills preferred
  • Strong communication & writing skills
  • Excellent organization and time management
  • Willing to take on various tasks at one time
  • Flexible and cooperative
16

Retail Operations Internship, NY Summer Resume Examples & Samples

  • Assist on all operational projects as needed
  • Update Policies, forms, and procedures used by the field
  • Assist new store opening processes and set up
  • Provide occasional administrative support to the Retail Operations Manager
  • Operations experience is a plus
  • Ability to multi-task and handle multiple projects and be pro-active in a fast paced environment
  • Ability to partner with both store teams and corporate teams to achieve a common goal
17

Retail Operations Supervisor Resume Examples & Samples

  • Maintain and track daily, weekly and monthly sales results
  • Ensure financial losses are minimized by maintaining internal, external and Loss Prevention compliance
  • Achieve job results through the coaching, counseling and discipline of associates; monitoring, planning and appraising job results (with assistance from Sr. Management)
  • Maintain training programs addressing Guest engagement, product knowledge, sales skills, store operations and safety issues
  • Ensure proper, Take 2, hiring and training, rehearsal, and proficiency training are maintained
  • Share input with Sr. Management in developing the merchandise strategy of retail location
  • Share appropriate information with company peers to build camaraderie
  • Knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
  • Must be available to work on weekends, holidays and nights as required
  • Proactive thinker/self-starter
18

Retail Operations Administrator Resume Examples & Samples

  • Manage uniform allowance for all boutique employees; placing bulk orders from HQ as well as individual Store allocation orders
  • Manage packaging orders being fulfilled for Stores and oversee orders placed for Supplies/Stationery/alteration tickets
  • Organize and place miscellaneous store material orders from HQ
  • Assist Stores with all RIS (register system) issues
  • Adjust and look into transfer/shipping discrepancies
  • Monitor MTM Receiving timing to ensure in line with HQ policy
  • Assist in new Store openings and trainings as well as conduct training for New General Managers and Assistant General Managers from the Office and on location
  • Enforce and update Policies and Procedures
  • Assist in organization and auditing of Year End and Mid Year inventories
  • Conduct on site Store Audits
  • Other related tasks and ad hoc projects as necessitated
19

Fine Jewelry Retail Operations Assistant Resume Examples & Samples

  • Assign/monitor workload including new receipts, RTVs and achieve Workload Completion Standard
  • Maintain stockroom standards,
  • Assist SM with Scheduling and TIA Administration; assist SM with planning and coordinating Bloomingdale's and vendor training for team members
20

Retail Operations Account Servicing Administrator Resume Examples & Samples

  • Process all customer requests for Current Account & Deposit Accounts in a timely and accurate manner including cheque lodgment's, SEPA Payments, Fixed Term Maturities and Static Data Amendments
  • Collate and manage daily KPI's
  • Provide ongoing support and assistance to team members and management
  • Complete User Acceptance IT system testing when required
  • Strong administration ability to work under pressure and to strict deadline
21

Retail Operations Clerk Resume Examples & Samples

  • Duties and Responsibilities: Maintains daily logs on sales and payroll hours. Maintains running count on hours worked from time cards, and may extend and total time cards
  • Prints and encodes Reports of Goods Received (RGR's) for daily deliveries. Prints and encodes Merchandise Transfers (MT's) as required
  • Prints and encodes Retail Price Changes (RPC's)
  • . Maintains control on RPC's
  • Logs and monitors Open Purchase Orders (OPO's) and receipts. Maintains controls on vendor appearances, frequency of orders placed, and in-stock position of applicable merchandise
  • Assists in placing and tracking of Special Orders. -
  • Assists in tracking advertised sale event merchandise. Uses ARMS and other programs to research
  • Assists in Competitive Pricing Surveys
  • Routes In-Store Processor (ISP) discrepancies to Data Processing for correction. - May operate a cash register if needed
  • Makes and receives telephone calls to vendors and patrons. Answers inquiries from both as well as NEXCOM. Provides input for replies to supervisor. - Handles daily processing of mail and general paperwork as required
  • Maintains cyclical reports, such as label maintenance reports as required
  • Using ARMS terminals, assigns codes for individual locations on warehoused items. Maintains the files by location. Provides periodic updates to supervisor on status of individual assortments. Researches ARMS file for UPC, SCN, SKU information as needed
22

Retail Operations Solutions Analyst Resume Examples & Samples

  • Assist with the coordination & participation of in-store/overnight shakedowns from a Sony perspective
  • Act as an escalation point for retail merchandising issues within the Sony Experience space
  • Coordinates with project teams on incremental changes to the space and reset project needs; procure & source parts needed for space resets and based on technology needs
  • Work with San Diego Engineering, Solutions, Best Buy, and Retail teams to develop and draft installation instructions for pad updates and resets
  • Create and communicate clear concise instructions of these changes for the various field teams
  • Develop and deploy weekly & monthly communication to both internal Sony groups & external Best Buy teams to inform and train on key changes, updates and overall strategy of the Sony Retail Experience space
  • Process display-related parts orders for the Sony Experience space
  • Develop solutions as needed from field feedback for the Sony Experience space
  • Work closely with the Content Manager & Solutions Head to maintain the Content Library on communication platforms
  • Bachelor’s degree in Business Management, Communications or related field; equivalent years of experience in lieu of education is required
  • 3-5 years of Retail and/or Operations experience required
  • Experience managing budgets is required
  • Consumer Electronics Field Experience a plus
  • Skilled in managing multiple tasks/projects, prioritization and adaptability to a rapidly changing environment
  • Must have strong technical aptitude including the ability to learn company systems and tools, troubleshoot and own/manage complicated systems. Strong background in technology componentry
  • Understanding Retail display creation and development is desired
  • Must be highly detail oriented with strong organizational, analytical and problem solving skills
  • Must have the ability to synthesize large amounts of data into a cohesive framework
  • Excellent interpersonal and communication skills with a proven ability to interact with all levels of management
  • Must be extremely proficient in MS SharePoint, Excel, Outlook and Power Point
  • Ability to operate as a self-starter, work independently and/or collaboratively
  • Desire to provide excellent customer service
23

Retail Operations Senior Manager Resume Examples & Samples

  • Manage store's payroll and ensure that weekly goal, according to P&L, is met but not exceeded
  • Purchasing and ordering of items that are necessary to proper business functioning
  • Request and supply supporting documentation to corporate for purchase order
24

Retail Operations Account Administrator Resume Examples & Samples

  • Process all customer requests for Current Account & Deposit Accounts in a timely and accurate manner relating to
  • Cheque Lodgements
  • SEPA Payments
  • Fixed Term Maturities
  • Static Data Amendments
  • Ensure prompt response and resolution to customer queries
  • Participate in continuous improvement ethos by actively looking at ways to improve current processes
  • Ensure procedures and compliance requirements are adhered to in daily tasks undertaken
  • Complete ad hoc Project related tasks when required
  • A relevant qualification, preferably QFA qualified
  • Payments Processing
  • Cheque Processing
  • Account Reconciliation
  • Account Servicing
  • Good interpersonal skills and an ability to take on new challenges and provide high standard of results and task resolution
  • Process driven with ability to accurately meet deadlines in a busy environment
  • Technically competent in the use of IT systems, specifically Microsoft Excel, Word & Powerpoint
  • Quality and customer focused
25

Retail Operations Specialist Resume Examples & Samples

  • Coordinate Fixture Counts in DC and In Store
  • Coordinate Asset Transfers
  • Forecast and place orders for fixtures and procurement of fixtures
  • Place orders for supplies, promo product, fixtures, and bags
  • Coordinate Fixture Pick Ups for Returns and Transfers
  • Create orders for fixtures based on floor layout and merchandising needs
  • Tracking monthly operational expenses, comparing to budget, and providing necessary reporting
  • Perform other various duties related to Retail Operations
  • Maintain economical and efficient supply chain and logistics processes, including analysis, evaluation, plan creation, and project management
  • Assess efficiency of delivery requirements to support Operations plans
  • Work with Retail Management Team to manage and prioritize projects based on department and corporate initiatives
  • Maintain open communication with all stores regarding operational needs and improvements
  • Establish and manage collaborative relationships with key stakeholders, including vendor relationships
  • Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives
  • Manage post-implementation issues
  • Assisting with special projects
26

Retail Operations Analyst Resume Examples & Samples

  • 610767
  • Bachelor's in Finance, Accounting, Business or related field; 2 additional years' experience is accepted in lieu of degree
  • 2+ years' retail management or retail operations analysis experience
  • Proficiency in Word, Excel, PowerPoint and Access
  • General understanding of retail store systems and equipment (point of sale, inventory management, hand-held terminals, labor scheduling application, etc.)
  • Strong analytical skills and experience is required
  • Store management or corporate experience in an operations capacity is preferred
  • Project-management training/certification is preferred
  • Ability to travel to retail store locations approximately 15% of the time
27

Senior Analyst, Retail Operations Resume Examples & Samples

  • Coordinate with 3rd party VMI partner on communication of information to manage store-level execution, maintaining cost per unit (CPU) KPIs for each assigned account
  • Develop, monitor, and revise replenishment plans by item/store for New Releases and Catalog
  • Improve operational efficiencies by managing returns and monitoring KPI’s for assigned account(s)
  • Monitor and identify account trends based on promotional activity, title/fixture performance, and seasonality
  • Validate data integrity and ensure consistency in data flow from multi-systems
  • Prepare summaries for sales management, operations, and account presentations as necessary
  • Participates, leads, and facilitates team meetings
  • Understands how to communicate difficult/sensitive information tactfully
  • Clear written and verbal skills
  • Interact and build rapport with third party merchandising vendors
  • Strong follow-up and issue resolution with internal teams and external vendors
  • Acknowledges and appreciates each team member's contributions
  • Exemplifies positive attitude in challenging scenarios
  • Communicates effectively with other departments to identify needs and evaluate alternative business solutions with management
  • Possesses understanding in all areas of Retail Operations applications and system design
  • Participates in testing efforts
  • Demonstrates strong ability to conduct data analysis
  • Ensures issues are identified, tracked, reported and resolved in a timely manner; vocalizes process optimization
  • Continually seeks opportunities to increase customer satisfaction and expands SPHE relationships
  • Facilitates brain-storming sessions with analysts and reports back on potential system enhancement suggestions
  • Creates and maintains business requirement documents as needed
  • Key Retail accounts operations and business requirements
  • Retail Operations systems and processes (Skylight, i2, JDE/One World, Business Objects)
  • Business Software (Excel, Word, PowerPoint, Access, Visio)
  • Supply Chain
  • Data Analysis & Fact Based Selling
28

Retail Operations Analyst Resume Examples & Samples

  • Obtain and manage data from Retail Pro® and other various systems or sources for reporting
  • Update and maintain store level master data in back-office systems
  • Create and maintain necessary databases to ensure reporting and analytics accuracy
  • Partner with other departments to obtain various data metrics
  • Manage weekly/monthly reporting to Retail field management
  • Provide various monthly reports to other corporate business partners
  • Provide store-level results for Sales Promotions or other Retail Marketing events
  • Perform Ad hoc reporting and analysis as requested
  • Perform and support other Operational tasks as necessary
29

Retail Operations Director Resume Examples & Samples

  • Directly collaborates in the initial delivery of opening store order in accordance with Mall’s & Retail logistics
  • Responsible for managing local adaptation of the floor plant developed by International Store design (budget, execution, contracts, implementation, timeline)
  • Appropriately represents the Company in relations with shopping malls & oversee new store set-up, vendor contracts, operating schedules, mandatory postings & official documents
  • Directs staff while being responsible for the coordination of all vendor contracts relative to new store services in accordance with Policy & Procedures
  • Responsible for all store operation (from set up to daily maintenance):i.e. lighting system set-up, system operations, trash removal, storage needs, general repair & maintenance services, warranty coordination
  • Develops & leads together with Brand Manager space relocation to minimize loss of business & blackout days; maximize grand re-opening business potential
  • Participate in site selection/standards & contracts, together with BM and GM
  • Responsible for delivering operational training for store staff (system, logistic, stock, maintenance banking, security, procedures & policies)
  • Works closely with all related retail functions (Brands, Finance, HR, SC) in Brazil and closely to Retail Operations in US
  • Directs all vendor selection & contract implementation, scheduling of services, allocation of services
  • Oversees cost standard of vendors to ensure consistency and avoid solicitations from unapproved vendors
  • Conducts and leads annual review of process, narrative, & all flowcharts; update controls & objectives as needed
  • Designs and executes process driven initiatives within POS platforms to support new programs & basic business needs
  • Review & identify all new POS equipment needs; system screen size, hard drive set-up, cabling & configurations
  • Manages POS training programs for field users
  • Effects staff responsible for Incident Reporting, store shortage, discounted transaction investigation, & purchase identification
  • Responsible for all store program budgets; repair & maintenance, security, POS equipment
  • Point person for all retail store operation & directives, roll-outs
  • Directs the invoice review & payment of all store billing in relation to all approved & budgeted vendors
  • Excellent Operation skills (“hands - on”), results oriented
  • 8 years related in Retail and Field Experience
  • Must be attentive to detail, creative, able to shift quickly & be tactical and have Multi-brand / distribution channel portfolio experience
  • Strong leadership, management and communication skills
  • Excellent business partnership profile
  • High financial awareness
  • Fluency in english
30

Head of Retail Operations Resume Examples & Samples

  • To lead and motivate store team to drive company retail sales and profit targets
  • To drive excellent customer service standard
  • To excel event activation and sales operation
  • To review and implement operational procedures to maintain operational efficiency and effectiveness
  • To coach and develop direct reports to ensure competencies can cope with company requirements
  • To collaborate with HR and training to drive talent development and retention
  • To ensure efficiency of controllable cost across the store network in line with company goals
  • To uphold the ethos and values of The Body Shop through undertaking activities that pursue positive social and environmental change
31

Retail Operations Analyst Resume Examples & Samples

  • Contact with external customers, partners and other internal areas
  • Assistance in the administration of documents, contracts and forms
  • Responsible to budget control and expenses related to stores of each brand
  • Control of supplier invoice payments
  • Maintaining constant feedback with stores managing care ensuring the continuous improvement of area
  • Bachelor Degree in Business Administration or related areas
  • Advanced knowledge in Office Tool
  • Knowledge in TOTVS system - Microsiga will be a plus
  • Ability to manage multiple projects and priorities
32

Director of Retail Operations Resume Examples & Samples

  • 10 or more years of experience in healthcare with at least 5 to 7 years or more of progressive of management roles
  • Prior leadership in clinical operations
  • MBA or MHA
  • Pharmacist
  • Bilingual- English and Spanish
33

Retail Operations Professional Resume Examples & Samples

  • Develop and deliver concise and actionable communication to Retail Stores
  • Passion for the UA brand; must embody the UA culture and believe in the company spirit
  • Excellent verbal, written and presentation skills; ability to communicate down, across and up within the organization
  • Strong interpersonal skills- ability to build partnerships
  • Must be highly skilled with MS Office programs (MSWord, Excel, Outlook, etc
  • Bachelor’s degree (or similar)
  • 1 year or more of in-store management experience
34

Retail Operations Specialist Resume Examples & Samples

  • Supporting the Retail Management in store interface and coordination activities
  • Interacting with stores and retail partners trying to establish effective and strong relationships
  • Supporting in stock movements procedures
  • Working on inventory schedule
  • Monitoring on inventory results
  • Monitoring and overseeing stocks in the warehouses in order to ensuring products’ availability and optimization of space and time into the stock keeper area
  • Supporting in all the operations activities linked to new stores’ opening/refurbshment within assigned countries
  • Coordination with all the departments involved in the project
35

Retail Operations Solutions Business Intern Resume Examples & Samples

  • Provide support to the Regional (APAC) Business and Retail IT Transformation Program Team
  • Responsible for Project Management Operations and Generic Program Deliverables Preparation (e.g. presentations, status updates, meeting minutes, etc.)
  • Handle Business Requirements Review and Process Design, Testing, Training
  • Liaise and manage Third party vendors
  • Additional ad hoc duties and projects as assigned
  • Undergraduate University student in any disciplines (non-first year university student)
  • Proven track record and interest (gained from previous internships or during academic studies) in retail or project management
  • Excellent written and spoken English and Chinese
  • Able to build collaborative relationships, demonstrates learning agility, and strives for excellence in execution
  • Strong business acumen and analytical skills
  • Independent, mature and well-organized
  • Proficient in PC application- MS Office Excel, Powerpoint and Word
36

Regional Director of Retail Operations Resume Examples & Samples

  • BA preferred
  • 8+ Years of related experience
  • Leadership and Management experience with a proven record of driving sales
  • Strong organizational skills and excellent customer service
  • Extensive retail experience in high-transaction sophisticated retail environment
  • Excellent understanding of the retail technology and advanced computer skills
  • Strong people management skills and willingness to teach
  • Proven ability to provide guidance, instruction and training. Training & development experience is a plus
  • Strong public speaker
  • Multi-market experience will be viewed as an asset
  • Proficiency in the English language, written and spoken. Additional languages will be viewed as an asset
  • Flexibility (extensive travel required)
37

Retail Operations Analyst Resume Examples & Samples

  • Business Administration or equivalent Degree. Post Graduation will be a plus
  • English Intermediate
  • Experience in similar position or in administrative area
  • Strong management and presentation skills and highly organized
  • Previous Experience in Strategic Financial Planning Reporting, Analysis and KPIs
  • It should be attentive to detail, tactical, dynamic, analytic, hands on and ability to solve problems
38

Intern, Retail Operations Resume Examples & Samples

  • O Develop and implement project plans for store operational initiatives
  • Develop and implement project plans for store operational initiatives
  • Coordinate communications with cross-functional teams, field and external vendors
  • Analyze initiative results and determine continual improvements to field programs
  • Support development and implementation of policies and procedures
  • Support home office initiatives
  • Assist in support of field leadership team members
  • Strong verbal and written communication skills; detail orientated and thorough
  • Ability to proactively seek out new learning opportunities; intellectual curiosity with the proven ability to learn new information quickly
  • Ability to present strong, fact-based points of view
  • O Specific college coursework in an area relevant to the internship, or participation in a specific career development program
39

Retail Operations Resume Examples & Samples

  • Reporting to the corporate retail operations department
  • Support the manager of retail communications with the development and posting of cadenced materials to support the business
  • Manage the tracker for contests to convey monthly and mid-monthly standings to our regional leaders, district leaders, and store teams
  • Support the payment processing for retail communication efforts on client facing materials requested and developed
  • Communication, marketing, or public relations major preferred
  • Able to work in a fast paced environment and eager to learn
  • Knowledge of how to design for print and web environments
  • Candidates must be professional, polished and polite
40

Director of Regional Retail Operations Resume Examples & Samples

  • Work in partnership with Regional & affiliate AT&D and Marketing leads to understand the fundamentals of in-store consumer behaviour & assist with business process & technology implementations at the store level
  • Review & understand market specific consumer behavior through consumer insight studies and research. Ensure retail operations are appropriate for the target consumer & address competitive trends/risks
  • Align retail performance standard with industry/global “best” practices
  • Ensure target goals for customer service are met; partner with AT&D to implement the “MAC Experience” and promote the “Makeup Service Menu”; implement mystery shopper programs
  • Leadership and management experience with a proven record of driving sales
  • Excellent understanding of retail technology and advanced computer skills
  • High level of numeracy and analytical skill
  • Proven ability to provide guidance, instruction and training
  • Strong presentation and public speaking skills
  • Multi-market experience an asset
  • Proficiency in English language (verbal and written)
  • Flexibility (extensive travel is required)
  • University Degree background preferred
41

Retail Operations Intern Resume Examples & Samples

  • Must be a junior or senior and currently enrolled in an accredited college/university
  • Must be studying a major related to position applying for
  • Detail oriented
42

Retail Operations Technical Specialist Resume Examples & Samples

  • Supports Retail Operations Help Desk on a daily basis
  • Runs reports and monitors for exceptions including, but not limited to
  • 20160331
43

Manager of Retail Operations & Marketing Resume Examples & Samples

  • This role will work with the Director of Retail Operations and retail stores to
  • Enhance and streamline the ordering process for retail locations
  • Train store managers and employees on proper back-office ordering procedures
  • Formulate min/max levels on non-seasonal merchandise to automate P&A ordering
  • Work cross-functionally with other departments (Business Ops & Finance) on integrating retail onto new company B2B website
  • Refine store assortment to reduce working capital days and increase inventory turns
  • Develop a new employee handbook for staff outlining key best practices as they relate to receiving, ticketing, transferring, ordering merchandise, and other day-to-day duties
  • Improve internal inventory control procedures to reduce variance against SAP reporting and internal audits by regularly monitoring inventory receivables, ticketing, transfers, & operating supplies
  • Oversee AP functions & maintain accurate forecasts & budgets across GL accounts
  • Manage all marketing functions, including budgets, of stores including website optimization, print collateral execution, email, SEO, SEM, customer retention, and strategic advertising campaigns
  • Enhance web content and metadata to maximize website conversion rates
  • Create bi-monthly e-mail blasts based on individual strategies of each location
  • Create and maintain geo-targeted store-specific AdWords & display campaigns
  • Maintain an accurate store marketing budget across 3 store and administrative accounts
  • Work cross-functionally with other departments (Marketing) on integrating stores into new Cannondale website, and existing brand initiatives
  • Identify and implement new marketing strategies based on needs of each location
  • Formulate strategic store-level product promotions based on store and regional inventory
  • Ensure product promotions are priced, signed, and merchandised correctly
  • Lower cost of sales by maintaining effective and proper relations with suppliers, vendors, representatives, negotiate pricing, terms and commitments
  • Report marketing and operational highlights/shortcomings on a monthly basis to leadership
  • 3+ years of related work experience
  • Experience with SAP and/or other back office POS software
  • Proficiency in Adobe Creative Suite, WordPress, AdWords, Mailchimp
  • Strong communication skills – written and verbal
  • Ability to meet deadlines consistently
  • Willingness to travel to retail stores 25% of the time
  • Must have excellent interpersonal skills
  • Position will require some travel to stores and/or vendor locations
  • Highly organized – prioritization of workload a must in order to meet deadlines
  • Bicycle industry knowledge and experience preferred
44

Associate, Retail Operations Resume Examples & Samples

  • Work with merchandising team on store budget assortment plan to ensure adherence with target category growth KPIs
  • Monitor all store HR annual plan and headcount cost
  • Participate in planning & presenting monthly store team meetings
  • Work with Retail Manager to execute consumer service program and implementing corrective actions plans
  • Implement Retail operating procedures, policies and controls. Ensure Retail Operation Excellence
  • Ensure compliance with all statutory and corporate affairs requirements on a timely basis as appropriate
  • Assist in preparation of new store business forecasts, budgets and reports on aspects of profitability, capital expenditure and operation performance where appropriate
45

Retail Operations Co-ordinator Resume Examples & Samples

  • Creation and submission of new line forms as required
  • Coordinating the implementation of account promotional plans and calendars, remaining aware of promotional activity and ensuring all relevant administration and support is complete
  • Using the retailer online sales and stock systems to ensure consistency with internal data and monitor overstocks/possible returns
  • Coordinating samples for sending out to each account at key launch times
  • Coordinate, submit and evaluate account specific promotions and proposals
  • Liaising with the Marketing team to understand and implement the cosmetic promotional programme for all accounts
  • Production of stand update packs, managing coordination of this with the relevant Distributor and Merchandising Company
  • Supporting Account Managers with range reviews / trackers, stand layouts and retailer planograms (including introductions and discontinuations)
  • Working closely with cosmetics distributor, coordinating promotions, new listings, stock levels and dealing with other general queries
  • Maintenance of sales databases for product codes and bar codes
  • Carrying out monthly store and pricing checks in all accounts
  • Coding and checking merchandising invoices for all accounts
  • Ad hoc reporting requirements as dictated by retailers and NAMs
  • Provide holiday, sickness and ad hoc cover for the other Retail Operations Coordinator
  • Managing on line images for accounts via imaging management company
  • Other ad hoc projects as required by the Retail Operations Manager
  • Data Analysis of EPOS Sales data and other ad hoc analysis as required
  • Analysis of EPOS sales date for each account
  • Able to demonstrate a keen passion to work in a Sales environment
  • A good understanding of the sector and retailers concerned
  • Technical skills; Able to demonstrate excellent numeracy and analytical skills
  • Excellent knowledge of MS Excel
  • Sound knowledge of Word, Outlook and PowerPoint
  • Able to demonstrate good attention to detail and level of accuracy
  • Organised in action; Good organisational skills - able to manage priorities
  • Team Player Attitude; Strong team player with ability to effectively listen, contribute and influence
  • Self-starter; Ability to work with autonomy and use initiative on areas of specific responsibility
  • Creator Mindset; Able to demonstrate a pro-active attitude and flexible approach
46

Retail Operations Executive Resume Examples & Samples

  • Degree and above in Business Administration or equivalent
  • Minimum 3-year relevant retail operation or merchandising experience, related industry or competitor brand’s experience preferred
  • Proficient in MS Office, previous exposure in JDA is preferred
  • A good team player with excellent analytical, presentation and communication skill
  • A fast learner, self-motivated, and able to work under pressure
  • Good command of both oral and written English and Chinese
47

Retail Operations Specialist Resume Examples & Samples

  • Maintains files for reference on Nautilus, which includes corrections and closing of files
  • Daily, reviews the Customer Document Scan Queue
  • Verifies accuracy of scans from frontline staff
  • Adjusts any errors, and notifies banker of correction
  • Uploads, and verifies scans are captured on Nautilus
  • Monitors and Informs banking center of missing documents
  • Responsible for scanning of files, including but not limited to: Retail Operation Files for branch audits and IRA/HSA files
  • Oversee IRA transactions processed at all banking centers
  • Track and maintain log of the missing IRA & Health Savings documents on excel worksheet and e-mail the worksheet on weekly basis to Banking Center Managers
  • Work with various IRA Reports on daily basis and exception reports
  • Process IRA Transfers - outgoing to other financial institutions
  • Telephone calls & e-mails– address various incoming IRA questions from banking centers
  • File and/or scan IRA & H.S.A documents in the IRA/H.S.A folders either paper or electronically
  • Type corrected IRS Forms - 1099R’s, 1099SA, 1099Q, 1099ESA and 5498’s
  • Address incoming inquiries from banking centers. Assist with processing & documents for the IRA beneficiaries after IRA owner dies
  • Mail out letters & 70 ½ Election Forms on annual basis to customers that turn age 70 ½ & set up required RMD on AS 400
  • Maintain death and auto payouts on the excel worksheet and AS400. The process is done manually; system at this point does not have built in expectancy tables for IRA Beneficiaries
  • Year – end - addresses RMD deficiency, contact IRA owner and advice of deficiency or mail out checks to IRA account holders as per customer’s request
  • Assists with frontline support for retail operations and IRAs
  • Assists in projects, as assigned
  • 20150714
48

Executive Assistant, Retail Operations Resume Examples & Samples

  • Manage and organize executives’ highly complex and demanding Microsoft Outlook calendars
  • Continuously represent Sephora with excellent and poised communication to both external partners and internal clients
  • Coordinate timing and location logistics for a wide variety of business and departmental meetings, preparing meeting materials ahead of time when applicable
  • Partner with travel department to ensure smooth execution of air travel, accommodations, and logistics
  • Screen and route phone calls and emails with the utmost professionalism
  • Manage and track budget and projections for the department
  • Oversee successful onboarding of new team members by ordering equipment/supplies and ensuring a warm welcome to Sephora
  • Compile special reports, organize data, and create presentations as needed
  • Handle highly confidential and/or sensitive departmental matters with discretion and tact
  • Proactively solve problems with flawless judgment
  • Partner with other Sephora Executive Assistants to provide additional support or back-up when needed
  • Minimum of 3 years of executive administration work experience in a fast-paced environment
  • Genuine passion for providing outstanding hospitality and service to external and internal clients
  • Mastery of Microsoft Office: Outlook, Word, Excel, and PowerPoint
  • Ability to deliver actionables and complete tasks against multiple projects and deadlines
  • Excellent verbal and written communication skills; ability to listen, simplify, and disseminate information tailored to the target audience
  • Dynamic, engaging, professional with positive attitude; constantly contributing to Sephora’s success—“no task is too small” approach
  • Ability to work independently as well as in a team environment
  • Demonstrated experience in dealing with sensitive and conflicting situations in a diplomatic manner by de-escalating conflict or knowing when to route issues upward
  • Strong attention to detail with exceptional follow-up and organization
  • Demonstrated ability to take initiative and anticipate needs
  • Minimum high school diploma; BA/BS preferred; previous retail experience helpful
49

Head of Retail Operations Resume Examples & Samples

  • Work with VMI team to identify and deliver improved systems and category management solutions
  • Establish and monitor regular process to accurately record and action shrinkage
  • Work with content partners to streamline stock processes including forecasting, returns and stock destruction (where applicable)
  • Lead on cost to serve analysis and continuous improvement
  • Account productivity reporting
  • Lead the UCA database project and implement
  • Great Leadership skills
  • Ability to create new processes to save time and increase productivity
  • VMI systems knowledge (Vision)
  • Senior entertainment operations background
50

Retail Operations Specialist Resume Examples & Samples

  • Provide Retail Operations team with required reports and analysis
  • Ensure stores cycle count execution and unit adjustments in all stores
  • Maintain an extremely high level of confidentiality and apply discretion to all files, materials and communications
  • Act as the team expert for all administrative processes. Teach and employer members of your department(s) to understand and follow administrative processes
  • Provide general administrative support for the team where priorities allow
51

Retail Operations After Sale Internship Resume Examples & Samples

  • Time management, autonomous task management
  • Interest in luxury sector
  • Fluent in English, other languages are a plus
52

Retail Operations Analyst Resume Examples & Samples

  • Designing and creating C-Store and Walmart in-store sales tools for the US Sales Team and third party broker network. Utilizes information generated by US Retail Sales Force Automation systems, AC Nielsen, MSA and Retail Link databases
  • Provides KPI insights and analytics status updates. Communicates US Retail effectiveness towards established metrics to all levels of management. Conducts and provides insights on ROI analysis
  • Collaborates with US Retail Area Market Managers and third party broker management network to establish methodology for data collection that aligns with overarching corporate strategies. Develops plans that lead to actionable next steps which in turn will drive the business
  • Leads projects as needed for US Retail Operations, such as migration of new salesforce automation systems field rollout. Leads facilitation and training for new hires and participates in US Retail formal training programs such as NHO (New Hire Orientation), National Sales meetings and annual planning meetings. Manages projects within assigned budget
  • 10% travel required
53

Director of Retail Operations AMK Resume Examples & Samples

  • Achieve business objectives by prioritizing, and organizing multiple retail priorities with retail personnel
  • Accomplish specific Client goals and objectives by establishing a business plan based on season and demand and directing retail appropriately
  • Increase retail effectiveness by communicating and reporting all competitive information, consumer complaints, and Customer and Client concerns in a timely manner to key office personnel
  • Maintain historical retail data by tracking and auditing promotions, price surveys, store audits, Client contests, reset activity, and other retail initiatives
  • Five years Retail Sales Manager or District Manager within the Sales and marketing agency industry, or a direct sales company
  • 2-5 years Supervisory experience
  • 2-4 years of experience in Regional Operations Manager within the Sales and Marketing agency industry, or a direct sales company
  • 5-7 years of supervisory experience
  • Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
  • Strong written communication and verbal communication skills
  • Strong initiative and self-directed
  • Knowledge of Broker retail operations
  • Knowledge of retail reporting systems
54

Associate, Retail Operations Resume Examples & Samples

  • Execute day-to-day workflow using Lodestar and Siebel. Review, analyze and resolve open work queues to enable accurate and timely service for customers and interactions with UDCs
  • Identify data discrepancies and take necessary actions to resolve, including working with other functional groups as needed
  • Ensure that all Sarbanes-Oxley (SOX) Key Controls and other company policies are followed
  • Review and comprehend UDC/ISO market rule changes and ensure system processes are following current market requirements
  • Review and communicate issues to teammates and management with emphasis on customer information and system improvement opportunities
  • Bachelor's degree or equivalent combination of work experience and/or education
  • Intermediate to Advanced skills with Microsoft Office Applications (Word, Excel and PowerPoint skills required and Access skills strongly preferred)
  • Ability to communicate effectively and professionally, with internal and external parties is required
  • Customer service orientation, serving internal and external clients
  • Ability to adapt to changing markets, systems, and processes
  • Prior experience in the retail energy industry
  • Previous experience with Lodestar/Siebel is highly preferred
55

Head of Retail Operations, ANZ Resume Examples & Samples

  • Develop and execute a retail strategy through data-driven insights and continuous testing with the goal of delivering a high-quality customer experience
  • Continue to build, develop and manage a team of local Greenlight Managers, working closely with city General Managers in defining best practices and service levels to enable business growth in diverse markets
  • Manage the Greenlight Centre P&L, optimising for value creation
  • Motivate and leverage existing and new staff to continually level-up their results, expectations, and stretch for increasingly higher levels of impact across all core operational metrics
  • Work closely in a cross-functional environment with local operations, marketing, strategy, analytics, design, finance and other senior leadership in the region and at HQ to set clear objectives for regional strategy
  • 5+ years of deep, hands-on management of functions that included combinations of the following: retail, operations, analytics, marketing, customer loyalty and retention, and project management
  • Highly developed business judgement and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a strategy to pursue them
  • Quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis experience
  • High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
  • Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines
  • Strong experience managing teams across multiple offices and territories
56

Retail Operations Specialist Resume Examples & Samples

  • Collaborate with the RBS cross functional teams to coordinate consistent operational activities for retail banners
  • Collaborate with Banner Operation teams to coordinate the implementation of various programs and services
  • Coordinates or supports consistent communication activities such as newsletters, flyers, in-store promotions and special events in accordance with set schedules to Banner Operations
  • Maintains and coordinates store portal operational content
  • Coordinate the operational objectives to support the Control Brand program
  • Supports training requirements for Banner Operation teams
  • Coordinate the collection and delivery of store opening orders
  • Support the Banner Operation teams across the various banners by being responsive to the business needs
  • Supports annual Showcase
  • Respond to ad hoc operations requests
  • Comply with all company policies and programs
57

Retail Operations Specialist Resume Examples & Samples

  • Goal-oriented and motivated to learn
  • Customer-focused
  • Relationship-building skills
58

Senior Analyst, Retail Operations Resume Examples & Samples

  • Monitor day-to-day workflow activities for the functional team to ensure work performed by team members is high quality, timely and in compliance with operational objectives
  • Develop technical solutions to support workflow monitoring and performance reporting
  • Communicate functional team’s progress, status and issues to management. Report targeted and obtained deliverables
  • Drive interaction and communication between functional team and internal and external stakeholders
  • Serve as escalation point of contact for internal and external customer issues impacting the team
  • Serve as technical Subject Matter Expert (SME) on cross functional teams and projects across the organization
  • Initiate process improvements and cross-functional team education and training for assigned workflow areas
  • Support and drive interaction between team members and other functional teams
  • Participate and lead both tactical and strategic system improvement projects, including requirement gathering, solution design, testing, and system deployment
  • Work with manager to design and execute personal development plans addressing technical skills and increasing industry knowledge
  • Define and assess personal technical skills for team
  • Create opportunities to develop team’s technical skills by providing one-to-one training and workshop training events
  • Maintain an advanced understanding of UDC/ISO market rules and ensure own group and other groups within Operations are following current market requirements
  • Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed
  • Prior experience in the retail energy industry and/or regulated energy industry
  • Working knowledge of UDC/ISO market EDI transactions
  • Advanced skills in Microsoft Access and/or SQL database query development
59

Cosmetics Retail Operations Assistant Resume Examples & Samples

  • Support the SM in driving Bloomingdale's Sales, Service and Loyalty priorities
  • Manage all inventory control and Loss Prevention standards
  • Strong leadership and coaching abilities, ability to work a flex schedule including nights and weekends as needed
60

Retail Operations Analyst Resume Examples & Samples

  • Employee and Contractor Timesheet administration. Review 1500+ timesheets to confirm correct hours entered, appropriate time off coding used and necessary approvals are received before the final sign offs
  • Maintain knowledge of time off scenarios (PTO, Voluntary Reduced Hours, Leave of Absence, etc) in order to answer questions and to accurately approve timesheets
  • Demonstrate time management skills in order to meet the quick turnaround time required for timesheet approvals each pay period while ensuring accuracy
  • Review Call Center agents daily time to assess necessary attendance points based on the Attendance Policy
  • Distribute weekly reports to call center coaches and management of the attendance point totals and work with management for any requested changes to the points allocated
  • Daily updates to the Agent Tracker database for terminations, coach/supervisor changes, skill group movements and site relocations within Call Center (for all sites including vendor locations) and Customer Care departments for the reporting team
  • Complete weekly audits of credits applied and deposits waived within the Call Center to ensure appropriate step actions were followed and when necessary submit Internal Errors if an incorrect process was followed
  • Manage the distribution, tracking and storage of electronic acknowledgements of Corporate and Customer Care policies for all sites ensuring all required agents and employees have acknowledged the required documents by the set deadlines
  • Updating the Corporate and Customer Care policies when requested, submitting for necessary reviews/approvals and redistributing when necessary
  • Manage the reporting for the Monthly Call Center Desk audit review by setting up the auditor schedule with management, distribute the monthly list of desks to be audited and report back the findings of the audit each month
  • Monthly review of the Call Center contractor terminations for all sites (including vendors) to ensure that all necessary requests were submitted for termination of system access
  • Documentation of timekeeping processes to assist with training / process reviews for employees, management and executives within the Retail teams
  • Develop and document training material for cross training within the team
  • Strong Leadership skills in order to manage the team’s deadlines to ensure that all timekeeping, audit and reporting deadlines are met
  • Provide analytical data of team’s audits and timekeeping results to show the workload each week along with the results in order to find any trends or issues that may need to be addressed
  • Demonstrate Project Management skills by leading and completing projects to increase operational efficiencies within the team and within Retail Customer Operations
  • Prepare spreadsheets, graphics, and word documents as required for reporting, analysis, documentation, and presentations
  • Must be an effective team player
  • High level of honesty and integrity
  • Excellent communications skills, both written and verbal
  • SAP – CCS skills preferred
  • Excellent personal computer skills,
  • Efficient in all MS Office applications are required, including Access
61

Associate Retail Operations Resume Examples & Samples

  • To process work items within agreed service level and to the required quality levels
  • To drive quality improvement initiatives in the team
  • To represent the department effectively in the key projects. To review project docs, participate actively in project meetings and communicate with all stakeholders
  • To raise ideas for process improvements on a consistent basis
  • To train people in the team
  • To prepare MI reports for the team independently
  • To identify risks in the team proactively and drive forward ideas to mitigate these risks
  • To ensure knowledge of procedures are kept up to date, and any new procedures implemented
  • Excellent communication, interpersonal and client services skills. Excellent written and spoken English language
  • Proactive approach to problem solving and service improvement
  • Ability to plan and organise when faced with multiple tasks
  • Flexible working approach
  • Strong Excel, power point and word skills
  • Good knowledge of UK and India operational processes
62

Specialist Retail Operations Resume Examples & Samples

  • A proactive and orderly person. Attention to detail is paramount
  • Understanding of the daily operations of a retail store
  • Efficient decision maker and problem solver
63

Principal, Retail Operations Resume Examples & Samples

  • Maintain an advance understanding of the team’s workflow processes and the handling of exceptions
  • Proactively challenge the status quo to automate and improve processes
  • Develop and lead initiatives to improve the reliability and integrity of business processes and workflow systems
  • Effectively communicate with department leadership and other departments to address and resolve business issues
  • Review and evaluate the integrity of internal workflow system controls and the reliability of control procedures
  • Proactively communicate workflow system concerns to avoid or fully remediate issues that cross multiple groups
  • Innovates workflow processes with focus and intent, creating the solutions that matter most for our customers
  • Maintain an advance understanding of business process mapping and workflow activity within own team
  • Collaborate with other functional teams to provide recommendations for ongoing workflow innovation
  • Work with leadership to design and execute personal development plans addressing workflow process knowledge and increasing industry knowledge
  • Provide one-to-one training and workshop training for team members
  • Communicate proactively across multiple groups to avoid or fully remediate issues as it relates to UDC/ISO market rule changes
  • Bachelor’s degree in business, engineering, or related discipline
  • 5 or more years in equivalent business experience
  • Demonstrative technical analysis/consulting skills (3 or more years of technical analysis/consulting experience)
  • Ability to effectively and professionally communicate, in oral or written form, with internal and external parties
  • Ability to work well under stressful situations
  • Ability to make quick and independent decisions earning credibility
  • Excellent organizational, time management skills
  • Results driven and solution oriented
  • Bachelor’s degree in Business Administration, Finance, Management, Management Information Technology or Supply Chain Management
  • Prior experience in using CRM and/or Order-to-Cash workflow systems
64

Avp-retail Operations Resume Examples & Samples

  • Exercises full leadership and supervisory responsibility over Operations Support department typically consisting of multiple teams
  • Determines hiring to ensure adequate staffing. Recommends new work procedures with broader scope of impact
  • Deals with variable (occasionally complex) issues with substantial potential impact
  • Applies in-depth understanding of policies as they apply to the department
  • Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals
  • Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning
  • Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties
  • Individual Contributor / Manager: Manager
  • 10-12 years of which 4-6 years in Operational process management in Retail Banking Operations
  • Very good understanding of branch facing processes
  • Track record of building teams, managing employee motivation
  • Execution skills (Quick thinker who can take strategic decisions to implement, ability to prioritize; analytical thinking and attention to detail)
  • Ability to handle pressure, Strong interpersonal skills required for frequent multi-level interaction
65

Retail Operations Specialist Resume Examples & Samples

  • 1-3 years of experience in Route based retail operations
  • 4+ years of applicable work experience
  • 2+ years of supervisor experience preferred
  • Ability to understand complex demands of a decentralized organization and meet challenging time lines
  • Expert level on iPAD/ARTS functionality
  • Solid understanding of Excel capabilities (Pivot table, Vlookup, etc.)
  • Displays the ability to achieve desired results through others with positive, energetic and enthusiastic communication
  • Microsoft Office Suite
  • Customer/Client specific applications
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
66

Retail Operations Associate Resume Examples & Samples

  • Daily processing and verification of all mutual fund dealing instructions from clients prior to different cut off times
  • Ensure that the daily workflow adheres to anti-money laundering, compliance, fraud control and other internal policies
  • May need to work extra hours based on operational requirements
  • May need to work on public holidays
  • BS or higher degree (or equivalent) in Finance, Business or related discipline
  • Previous experience of Finance or Fund Management industries will be an advantage
  • Good time management and problem solving skills
67

Retail Operations Analyst Resume Examples & Samples

  • Responsible for weekly, bi-weekly, and monthly commission payments across all brands for internal, vendor, and contractor employees
  • Maintain accurate reporting and documentation of incentives paid to be able to meet audit guidelines for the payments being made
  • Review commission plan documents to ensure compliance
  • Analyze and report trends in payments against forecast and budget
  • Works with Accounting to record month end accruals for month close process
  • Monthly communications with sales concerning usage, payments, and any other issues
  • Interacts with other departments, as well as, external and internal sales to research and resolve items on a timely basis
  • Work directly with leadership in all lines of business to create programs that will drive individual, team and site performance to meet or exceed metrics in order to achieve annual goals
  • Responsible for communication of incentive programs including the announcement of programs, all details of the contests including qualifications and sending updates for any changes throughout the year
  • Researches technical issues as needed related to primary job responsibilities
  • Maintains up to date documentation on daily and monthly procedures as well as documentation of issue resolution
  • Responds to ad hoc reporting requests by the sales team, management and other key stakeholders
  • Monitors effectiveness of commission payments, conducts analysis, makes recommendations, and coordinates implementation for system and process improvements resulting in timely and correct completion of issues
  • Assists in the development of standardized reporting of key performance indicators that will be reported in monthly scorecards
  • Performs all aspects of work with a high degree of effectiveness, efficiency and accuracy
  • Advanced MS excels are preferable. Proficient with other Microsoft office applications
  • Works independently through the use of initiative and self-motivation. Must be a self-starter able to work with minimal supervision
  • Adapts effectively to new and changing environments
  • Strong analytical and problem solving skills with large amounts of data
  • Excels in quickly conceptualizing and assimilating data to make decisions and take appropriate action
  • Good written skills to document processes, policies and procedures
  • Ability to work effectively in a team oriented environment. Able to take a leadership role in a project team to establish plans, coordinate team activities, and assure successful completion of objectives
  • Proficient in effectively communicating to a wide range of audiences in both written and oral form
68

Coordinator, Retail Operations Resume Examples & Samples

  • Coordinates routine projects that support department or functional initiatives
  • May prepare charts, tables, graphs and other presentation materials to support functional work
  • Performs administrative tasks or projects such as tracking budgets, invoice coding, tracking travel expenses, generating reports and identifying variances, updating databases, etc
  • May order and replenish department/team supplies
  • Project related support or equivalent (1-2 years)
  • General office administration (1-2 years)
  • Fast-paced environment (1-2 years)
  • 1 or more year(s) of experience in a role performing administrative assistant or coordinator job functions
  • Interest and availability to work fixed hours in an office environment
  • Ability to balance priorities and meet deadlines in a fast-paced, changing environment
69

Associate, Retail Operations Resume Examples & Samples

  • Work collaboratively with project groups, Information Technology and cross functional teams as a Subject Matter Expert (SME). Identify and create business requirements based on changing business needs, such as assisting in special projects related to developing system or process changes. Develop test scripts for business processes, system enhancements and bug fixes as required
  • Exercise independent judgment to investigate workflow discrepancies and take necessary actions to resolve, including working with other internal functional teams as needed. Compare and evaluate alternative courses of action and select and execute appropriate course of action to fully resolve issues
  • Maintain an intermediate understanding of UDC/ISO market rules and ensure group's workflow processes are following the current market requirements. Ensure that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed
  • Bachelor’s degree in Business Administration, Finance, Management, Management Information Technology or Supply Chain management
70

Retail Operations Intern Resume Examples & Samples

  • Coordinate and track uniform shipments from Milan headquarters
  • Maintain and execute reports on the inventory levels of uniforms and store packaging throughout the U.S. region
  • Facilitate store/corporate office maintenance and repairs with external vendors and contractors
  • Support Operations Manager in developing and implementing an order request/fulfillment process
  • Maintain and replenish corporate stationary/supplies, ordering business cards etc
  • Compile training materials for distribution and shipment to retail locations
  • Support the development of new retail training program initiatives
71

Retail Operations Analyst Resume Examples & Samples

  • Preparing financial, operational, and business related analyses for NRG’s Retail business
  • Preparing financial cost forecasts based on input from business owners
  • Researching and reviewing financial data and understanding cost drivers
  • Compiling and prepared financial performance reports and communicating results to business owners
  • Monitoring general ledger activity on a monthly basis and work with Accounting to ensure costs booked to the appropriate departments
  • Work closely with Marketing, Sales and Operations to determine appropriate cost requirement assumptions and structuring for future budgets and financial cost forecast
  • Gather, analyze, and prepare, financial budgets and forecasts
  • Perform financial analysis to determine and communicate cost drivers and performance compared to forecast to cost owners
  • Work with cost owners and Accounting to prepare and book monthly accrual transactions
  • Track spend by line of business
  • Aid in forecasting selling and operating expenses for customer operations and/or shared services
  • Monitor general ledger activity on a monthly basis and work with Accounting to ensure costs booked to the appropriate departments
  • Support business owners with financial related research and / or cost scenario planning
  • Minimum of two years of experience in a financially focused role
  • Obtains general knowledge of accounting concepts (income statement, general ledger, accruals, debits and credit)
  • Ability to manage and organize work load in order to meet aggressive deadline
  • Ability to work independently with minimal supervision and produce quality results but can also work effectively in a team oriented environment
  • Ability to adapt effectively to new and changing requirement
  • Obtains strong analytical and problem solving skills and is detail oriented
  • Ability to effectively communicate to a wide range of audiences in both written and oral form
  • Has experience using spreadsheet applications such as Excel and is comfortable manipulating data through spreadsheet tools in order to perform financial analysis
  • Experience with SAP UDP and/or Hyperion Planning systems is a plus
  • Experience with financial budget and forecasting a plus
72

Retail Operations Associate Resume Examples & Samples

  • Tasks related to inventory control
  • Shipping and receiving of gear and other items
  • Cycle Counting of Inventory (preparation and execution)
  • Stocking and merchandising to a planogram
  • Printing and placing of signage and price signs (POP)
  • Cash Handling
  • Shrink awareness and control
73

Retail Operations Analyst Resume Examples & Samples

  • Exercises the administrative control of the Non-Sufficient Funds Management System (NSF MS) Database including the implementation of policies and procedures
  • Manages the development and implementation processes of NSF MS and subsequent program enhancements, and conducts testing to ensure proper functionality and accuracy of data. Works with various Business Systems intelligence, technical and development resources to ensure proper direction and outcome of new or enhanced product functionality
  • Facilitates NSF MS Database training sessions, manages enrollment and develops and maintain training manuals
  • Ensures that daily overdraft decisions are decided on in a timely manner, determines if decisions should be reversed based on risk
  • Produces and generates reports for stale overdrawn accounts to be closed
  • Creates systems generated letters for overdrawn customers and ensures timely mailing
  • Provides guidance and support to the frontline in submitting operating loss forms for large charge-offs; manages timely filing, processes closings, credit agencies reporting and GL postings of these accounts
  • Runs program to close overdrawn accounts, allocates losses to appropriate cost centers and ensures accurate GL posting
  • Manages closing exceptions and ensures accounts are resolved in a timely manner
  • Reconciles the Recoveries General Ledger accounts
  • Ensures that charged off accounts are accurately reflected on the core system
  • Prepares collection file to report closed accounts to Collections/ChexSystems
  • Updates collection recoveries to Chexsystems and collection agency
  • Serves as the liaison between MB Financial and collection agency, manages research requests and conducts monthly call to reconcile any data discrepancies
  • Accurately posts recoveries to the appropriate cost centers
  • Assists Retail Operations Manager in managing and prioritizing projects that relate to Overdraft Protection Products and managing of the retail overdraft portfolio
  • Effectively executes and manages assigned projects and the applicable project resources
  • Completes applicable project reporting requirements to PMO and Retail Operations Management
  • Is proficient and executes knowledge in data analysis, query with various report production
  • Works with various internal compliance and risk management groups to ensure products, services and operations with regard to overdrafts and overdraft protection products are compliant
  • Works closely with BCM/CSMs in monitoring of large non-sufficient fund accounts
  • Produces statistical reports pertaining to overdrawn accounts, fees, refunds and recoveries for upper management. Analyzes data and provides recommendations
  • Serves as a project manager for Retail Operations for projects related to the bank’s Overdraft portfolio
  • Processes daily NonPost ACH recoveries and post to appropriate GLs
  • Provides daily support and expert advice to the frontline staff on issues related to overdrawn and charged off accounts, collection payments, recoveries, ChexSystems records and NSF MS functionality and procedures; manages research requests for the frontline and SVP of Retail Operations
  • 20161209
74

Retail Operations Administrator Resume Examples & Samples

  • Collaborate with the RBS cross functional teams to coordinate consistent operational activities for retail banners including roll out of pharmacy programs and services, seasonal promotions, private label initiatives as well as marketing promotions
  • Collaborate with Pharmacy Services, Marketing and Category Management to enable the implementation of priority professional programs enabling our members with executional excellence
  • Develops and executes consistent member facing communication activities such as newsletters, flyers, banner journal and special events in accordance with set schedules to Banner Operations and management
  • Maintains and coordinates store portal content with the help of all departments
  • Leads the development and execution of electronic / digital communication and learning for Operations Managers
  • Coordinate with numerous team members and external resources, the PROXIM member convention
  • Coordinates the development of execution guidelines for programs to ensure they are ‘store ready&#8217
  • Supports training requirements for Banner Operation teams working closely with the department leader to organize and execute regular team building events
75

Data Analyst, Retail Operations Resume Examples & Samples

  • Extracts data from various databases; performs exploratory data analysis, cleanses, massages, and aggregates data
  • Builds predictive models and complex descriptive analytics, such as clustering and market basket analysis
  • Provides analytic support (code documentation, data transformations, algorithms, etc.) to Information Protection Services to implement analytic insights and recommendations into information security and risk program and processes
  • Promotes and advocates for value of analytics and data among peers
  • Mentors others analysts in databases, tools, access, data prep techniques
  • Experience in the data analysis field or similar discipline, (1 year)
  • Exposure and experience in several Modeling & Machine Learning Techniques (regression, tree models, survival analysis, cluster analysis, forecasting, anomaly detection, association rules, etc.)
  • Exposure and experience in several data ETL (Teradata, Oracle, SQL, Python, Java, Ruby, Pig)
  • Exposure and experience in several analytic languages (R, SAS, SPSS, Stata)
  • Experience with information security, risk or threat management principles, preferred
76

Retail Operations Resume Examples & Samples

  • Manage daily operations of the Ops desk as per the bank's operating policies
  • Assist in the successful completion of all transactions/processing for various products and processes
  • Publish relevant MIS to the stakeholder groups for the processes managed
  • Ensure 100% compliance on all process controls and documentary requirement for each product and transaction
  • Share feedback with the Sales team in order to ensure that the INEXes are resolved
  • Work with the team in order to manage different process and enhance productivity and TAT
  • Track quality of all transactions and improve process delivery for the unit
  • Ensure adherence towards all guidelines/regulations where applicable
  • Keep abreast of the changing RBI / Govt regulations with respect to Banking and ensure that the operating procedures are in line with them
  • Constantly review processes and identify changes (both process and technology changes) that will help in
  • MBA/Graduate
77

Retail Operations Consultant Resume Examples & Samples

  • Execute CORE Program for Retail Independents, creating consistent retail operation standards
  • Responsible for communicating back to sales team any problems or information that could affect customer relationship or sales
  • As a key member of the selling team, utilizes the Pharmaceutical Supply Chain disciplined selling process/tools, actively participates in customer calls and leads discussions
  • Sell and support Cardinal Health retail front end offerings to retail independent pharmacies
  • Work closely with Consumer Health category managers, marketing and inventory teams
  • Educate, train and maintain customers on retail front end business
  • Support cross-functional efforts to establish first class retail offering
  • Help create Customer and ISF educational material detailing Cardinal Health retail front end offering
  • Ability to travel over 75% of the time (day travel)
  • Ability to present in front small audiences (5+)
  • Significant capabilities with Word and PowerPoint
  • Proficient capabilities with Excel
78

Head of Retail Operations & Initiatives, NA Resume Examples & Samples

  • Building working-backwards documents and proposals to support the launch of new initiatives; includes testing solutions and prioritizing a roadmap of competing opportunities
  • Streamlining how our buying teams interact with Amazon’s thousands of vendors - includes vendor onboarding, annual negotiations, and ongoing vendor account management
  • Leveraging improvements in both process and technology to help us build world class catalog data, making it easier for customers to discover and shop for the products they love
  • Driving thought leadership on ways to automate and further innovate on existing systems and processes used by the Retail teams every day; balance the business need versus technical/operational constraints
  • Negotiating technical system roadmaps on behalf of Canada/Mexico; partnering with technical teams to ensure business needs are understood, defining and delivering solutions to help the business scale
  • Coaching and developing a team of PMs to understand their customers’ needs, define clear project plans and execute to high expectations in a rapidly changing environment
  • 7+ years of program management experience
  • Bachelors degree is required
  • Ability to work with technical and non-technical business owners to get things done
  • Experience managing high caliber teams and leading at scale
  • Develop functional requirements to create new tools or refine processes/policies. Strong leader who can prioritize well and communicate clearly across all levels of the organization with a proven ability to influence others
  • Experience with XML and SQL Queries
  • Demonstrated bias for action with strengths in problem solving, issue-resolution, ability to work in a deadline driven work environment, attention to detail, and ability to multitask
  • 10+ years of program management experience
  • Masters degree or MBA
  • Experience managing, analyzing, and communicating relevant results to senior management
79

Retail Operations Analyst Resume Examples & Samples

  • Conducts Safe Deposit contract audit under dual control when working with safe deposit keys or boxes
  • Ensures all key and contract discrepancies are identified and escalated
  • Reports outstanding issues to leadership
  • High School Diploma or equivalent experience; at least 1 year of branch operations experience
  • Demonstrate working knowledge of safe deposit boxes
  • Ability to interact with customers and team members in a branch environment
80

Retail Operations Specialist Resume Examples & Samples

  • 3/5 anni di esperienza nella funzione di Retail Operations
  • Laurea, preferibilmente in economia
  • Ottima conoscenza dell’inglese, parlato e scritto
  • Capacità organizzative
  • Capacità di gestione del tempo e di efficienza dei processi
  • Ottima capacità di gestione dello stress
81

Analyst, Retail Operations Resume Examples & Samples

  • Execute day-to-day workflow activities
  • Review, analyze and resolve open work queues to enable accurate and timely service for customers, interactions with UDCs and internal groups
  • Review and communicate issues to team members, leads and management with emphasis on customer information and system improvement opportunities
  • Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer
  • Bachelor’s degree required, although candidates with 5 or more years in equivalent business experience will be considered
  • Ability to communicate effectively and professionally with internal and external parties as required
  • Capable of working independently and taking ownership of responsibilities
82

Retail Operations Administrator Resume Examples & Samples

  • Collaborate with Mckesson Wholesale, Legal, Finance, Business Development and Operations to facilitate required member documents
  • Reviews all member documents for completion and accuracy
  • Revise and update internal forms, documents and processes as required by the business
  • Maintain accurate scanned and hardcopy store documentation
  • Coordinates and communicates all member announcements to appropriate internal and external customers
  • Manages and updates the membership listing and distributes to internal and external customers monthly
  • Respond to member or consumer inquires and triage to appropriate person/department
  • Support member engagement events (Showcase, Symposium and Golf Series)
  • Supports internal staff logistics for meetings and training
  • Provide support to internal and external customer base
  • Provide back up to front reception for breaks, vacation etc. as assigned
83

Retail Operations & WFM Specialist Resume Examples & Samples

  • Drive continuous improvement and ongoing management of Workforce Management Solution
  • Monitor scheduling effectiveness and advise field leaders on ways to drive more efficiency and sales
  • Proactive in recommending, improving and implementing refined processes for stores and field leadership team
  • Assist in New Store Opening Process
  • Ongoing research and clarification about operational processes, objectives, and goals
  • Gain an understanding of current field challenges and create new and innovative solutions
  • Provide montly reporting and recommendations on scheduling, sales and traffic
  • Collaborate with other functional areas to develop new Operational processes, tools, and procedures to assist the field in delivering on their goals (ex; POS functions, Ops Manual, Backroom Reorganization)
  • Prepare periodic meeting and training presentations
  • Conduct testing of proposed process improvements
  • Assist Retail Operations Team with special projects as requested
  • Key leader in planning and execution of Annual Outlet Sale
  • All other duties as assigned
  • 2+ years’ Store Manager experience required
  • Strong PC skills utilizing Microsoft Office software, Cognos and POS solutions
  • Ability to listen and observe to identify areas of opportunity in operational processes
  • Occasional Travel
  • Occaisional Travel required
84

Retail Operations Specialist Resume Examples & Samples

  • Manage and gatekeep documents via Vera Bradley Sharepoint site and the SEAM
  • Possess a thorough understanding of the marketplace (field needs, competiton and market opportunities, trends, etc.)
  • Manage and coordinate timely meetings with sales team to introduce new tests/releases/products to drive sales
  • Evaluate, summarize and share with management successful sales activities, sales trends, information or issues and any follow-up action needed
  • Represent company at sales events, or company sponsored meetings. Develop and document internal sales processes and procedures including identifying areas of weakness and implementing changes for process improvement
  • Gather and compile, all relevant information for the field sales teams. Receive, research, and respond to questions from the field and requests to include clarification about operational processes, objectives, and goals
  • Manage store sales and communication effectiveness and advise field on ways to drive more efficiency and sales
  • Collaborate with other functional areas to develop new Operational processes, tools, and procedures to assist the field in delivering on their goals. (ex; POS functions, Ops Manual, Promotions Implementation)
  • Communicate Sales Key Dates to ensure stores meet deadlines for internal and external planning (ex; launch support, catalogs and all other sales support needs)
  • Create and present various meeting, contest and training presentations to enhance sales force
  • Refine and continuously look for ways to improve all store processes
  • Collaborate with other functional areas to develop new operational processes, tools, and procedures to assist the field in delivering on their goals. (ex; POS functions, Ops Manual, Promotions Implementation)
  • Create or assist with special projects as needed (i.e.POS upgrades, 5S, New Store Opening, New Hire Onboarding)
  • Key leader in planning and execution of annual Outlet Sale
  • High School Graduate. Bachelor’s Degree in Business or other related field preferred
  • 2+ years project coordination or marketing experience
  • 2+ Sales and/or retail experience
  • Experience with SAP and POS systems preferred
  • Prior store management experience a plus
  • Proficient at utilizing Microsoft Office software
  • Strong project management and organizational skills
  • Provide a high level of service while simultaneously managing multiple projects and tasks for a variety of situations
  • Occasional overnight travel as required
85

Retail Operations Specialist Resume Examples & Samples

  • Assess and implement Canadian Controlled Retail strategy for growing and maintaining a sustainable profitable retail presence in Canadian market
  • Support and Liaise with LSA cross functional partners to drive process and key productivity indicator improvement in both Owned & Operated and franchise stores
  • Become an expert on our operational systems, customer service model, sales generation and product
  • Leverage, support and localize (where necessary) Regional Owned and Franchise Retail Operations tools and resources to assist Controlled Retail Field teams in delivering Key Productivity Indicator results
  • Partner with LSA/ LSUS business partners and LSC Field teams in both Franchise and Owned and Operated business to ensure seamless implementation of all retail initiatives
  • Support our Franchise partners with any questions pertaining to retail operations and execution – this includes – vendor management, supplies management, inventory management and consumer brand experience
  • Have a working knowledge and understanding of the Operations Manual and all policies and procedures for LS&Co. Partner with Field Operations Personnel in the stores both owned and operated and Franchise businesses to ensure execution and compliance in maintaining brand standards
  • Lead Ad Hoc Retail projects as required
  • Partner with local HR to ensure that all statutory training including but not limited to Health & Safety, Accessibility, Workplace Violence & Harassment are met at the provincial level
  • Responsible for training at new store openings, ensuring all new team members have a comprehensive understanding of our operations, policies, products, service models and sales generation
  • Ensures success in the execution of all training programs and is accountable for implementing training around product knowledge, operational processes, sales generation, customer service and compliance
  • Collaborate with LSC Retail team to identify and influence the solutions to ongoing operations and training needs
86

Retail Operations Specialist Resume Examples & Samples

  • Assist with assortment planning and execution of value products in factory stores
  • Provide analysis in support of driving key performance indicators to drive revenue
  • Prepare inventory metrics reporting to drive inventory/sales optimization
  • Provide project management support for a variety of areas such as sales incentive plans, IT, Loss Prevention and service programs
  • 6 plus years of experience with retail operations or retail planning
  • Prior experience with a global retail organization a plus
  • Background utilizing query tools such as Data Warehouse, Access, strong Excel skills
  • Excellent communication and organizational skills in addition to project management experience
  • Bachelor’s degree in Business Administration or related discipline
  • Master’s degree and/or accreditation a plus but not required
87

Group Retail Operations Trainee Resume Examples & Samples

  • Analytical support for the Sales & Operations Team in the area of sales performance, stock management and project management
  • Shelf presentation evaluation support
  • Track progress of agreed action plans per country
  • Best practice platform set up and maintenance
  • Organizational duties – organizing conference calls, workshops, country visits, etc
  • Participate in special projects like New Store Opening Manual or Stock Management Evaluation
  • Ongoing studies in economics/finance or logistics
88

Mgr, Retail Operations Resume Examples & Samples

  • Effectively manage the competing objectives of output and quality
  • Achieve quality performance results at PennyMac standard or above
  • Ensure operations team operates in accordance with established Retail Operations organizational design, workflow, role and task assignment standards
  • Maximize the use of technology and limited documentation programs to enhance the customer experience and achieve the highest levels of efficiency
  • Conduct regular meetings to ensure open communication, mutual understanding of team and fulfillment site goals and objectives
  • Ensure there is a spirit of cooperation within the fulfillment site and with other PennyMac departments. Serve as an escalation resource to resolve customer complaint issues
  • Establish and communicate to employees the requirements and accountabilities for superior job performance
  • Encourage initiative and recognize employee achievement
  • Performs other related duties as required and assigned
  • Demonstrates behaviors which are aligned with the organization’s desired culture and values
  • HS Diploma or equivalent work experience
  • 5+ years experience desired
  • Working knowledge of Fannie, Freddie, FHA and VA guidelines
  • Proficiency in use of computers and software
  • Strong collaborative and communication skills
  • Analytical aptitude including the ability to use multiple surveillance reports and leverage data to target their focus on key priorities
  • Results oriented and performance management focused
  • Exercises good judgment; Effective organizational skills
  • Ensures there are current plans to guide the work unit and they are understood
  • Manages workflow to enhance productivity and minimize stress
89

Administrative Assistant, Retail Operations Resume Examples & Samples

  • Manage complex schedules and coordinates meetings with internal and external parties utilizing multiple calendars
  • Determine importance of meeting requests and schedule accordingly
  • Handle heavy call volume, and acts as back up for the Sr Leadership area administrative assistants as necessary
  • Perform basic administrative tasks, e.g. photocopying and filing. Maintains proper recordkeeping and filing system for all work. Order and manages office supplies/inventory for team
  • Distribute department mail; maintain department calendar and attendance records
  • Compose and type routine e-mail and other correspondence
  • Coordinate travel schedules and arrangements. Collect required travel documentation, prepares and processes expense reports ensuring adherence to established travel policy guidelines; ensure the timely processing of expenses utilizing the latest T&E electronic process for payment to Corporate credit cards
  • Provide administrative support for various projects, including preparing PowerPoint and other presentation materials as requested by management
  • Maintain contact lists and meeting attendee email groups
  • Coordinate staff meetings, employee functions, conferences and client meetings as necessary. Coordinate visitor requests with Parking and Security
  • Assist in new hire onboarding (id badge generation, name plates, desk set-up, etc.)
  • Coordinate maintenance of office equipment with appropriate vendors
  • Maintain general suite order and cleanliness
  • Perform other related duties as requested by management
  • High School Diploma/GED and minimum of 2 years of experience in an Administrative Assistant capacity in increasingly responsible roles
  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Knowledge of all basic office equipment required
  • Previous experience supporting a senior executive strongly preferred
  • Excellent organizational, verbal and written communication skills
  • Demonstrated ability to work with all levels of employees and management, and willingness to give assistance to co-workers in other areas. Strong team player
  • Pleasant, professional attitude and personality
  • Strong time management skills and a demonstrated ability to work independently under pressure and meet tight deadlines. Ability to multi-task and be flexible is essential
  • Ability to work with and maintain confidential information
  • Self-starter with ability to follow through with minimal supervision
90

Retail Operations Associate Resume Examples & Samples

  • Conduct weekly touch base with each store coordinator within territory and ensure sign-off on store coordinator checklists
  • Ensure compliance with head office directives as it relates to any operation experiential change and audit as appropriate
  • Ensure all stores within territory are maintained to current brand standards
  • Act as the local contact for New Store Openings (NSO’s) within territory, attending launch meetings utilizing store opening timeline and store