Store Operations Manager Resume Samples

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JH
J Heller
Jarrett
Heller
6977 Gulgowski Loop
Dallas
TX
+1 (555) 469 7499
6977 Gulgowski Loop
Dallas
TX
Phone
p +1 (555) 469 7499
Experience Experience
Houston, TX
Store Operations Manager
Houston, TX
Legros-Mann
Houston, TX
Store Operations Manager
  • Assist the Store Manager in overseeing the Asset and Profit Protection function, influencing service delivery and minimising loss
  • Supports field leadership in managing store expenses through reporting, cost re-engineering and automation or elimination of redundant processes
  • Demonstrated success in driving results and execution with high performing teams
  • Develops, monitors and manages all store and field expenses with a focus on meeting budget guidelines while investing in the activities that drive value
  • Responsible for managing the Decorating Centre accounts within agreed Company guidelines and policy to minimise the risk of potential bad debt
  • Act as a thought leader for projects, driving change and building strong relationships across the organization
  • Report on store operational KPIs and support field leadership in identifying training opportunities
Chicago, IL
In-store Operations Manager
Chicago, IL
McGlynn-Wiegand
Chicago, IL
In-store Operations Manager
  • Work with inventory control department for preparing the annual inventory and checking discrepancies
  • Establish and maintain the highest standard of store environment in providing excellent & professional customer and after-sales services
  • Assist the Store Director in overseeing all operational and administrative functions within the store
  • Monitor and maintain inventory level, replenishment and transfer
  • Handle uniforms, packaging and small stationery’s orders
  • Implement specific back office action plans defined with the HQ and Store Director and guarantee follow up at store level
  • Prepare operational analysis, KPI reports and recommendations in daily, weekly, monthly basis and setting up yearly assessments
present
New York, NY
Seasonal Store Operations Manager
New York, NY
Beier-Koepp
present
New York, NY
Seasonal Store Operations Manager
present
  • Partner with Marketing, Creative, Merchandising, and Supply Management to ensure, achievement of visual merchandising standards, concept execution and forecasts
  • Recruit, select, and train seasonal store managers through the talent management process
  • Create positive employee relations through building, directing, leading, and developing quality Seasonal Management and Store teams
  • Develop and train staff to ensure successful implementation of policies, practices and procedures while achieving established goals and objectives
  • Work in partnership with Harry and David's site selection vendor partner to identify seasonal store locations
  • Drive operational excellence through timely monitoring of reports to meet or exceed all financial objectives with regards to expense control, store contribution, and labor management
  • Analyze and monitor daily reports and financial statements to inform the VP of Retail Strategy
Education Education
Bachelor’s Degree in Relevant Field
Bachelor’s Degree in Relevant Field
University of North Texas
Bachelor’s Degree in Relevant Field
Skills Skills
  • Good knowledge and understanding of Company and competitors products
  • Basic Computer literacy, ability to use other company software systems and general administration skills
  • Knowledge of Company Environmental, Health & Safety, Administration and Security procedures
  • Excellent leadership, coaching and motivational skills
  • Excellent interpersonal skills
  • Ability to work under pressure and on own initiative
  • Good understanding of Company EPOS and IT systems
  • Able to work as part of a team and on your own
  • Ability to communicate effectively with staff, internal and external customers, external Reps and PPG personnel
  • Excellent communication and organizational skills
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15 Store Operations Manager resume templates

1

Store Operations Manager Resume Examples & Samples

  • Project Management – Lead special projects using Project Management skills (significant merchandise moves, new system rollouts and programs, etc). Design and contribute to program development and rollout of initiatives at the national level
  • Work in partnership with the Manager of Store Operations and Merchandise Planning & Allocation (MP&A) to drive in stocks on remodel/new store openings, weekly Ad product, seasonal and Regional assortments
  • Assist in driving the execution of remodel and new store processes to identify sales opportunities, reduce costs and ensure delivery of flawless stores for Grand Opening
  • Act as a direct point of contact for R HQ regarding
  • Provide content for weekly Field Calls and RVP Calls
  • Participate in Regional Manager of Operations Calls
  • Bachelor of Science; Bachelor of Arts
  • 5 Year Retail Management experience
  • High potential Store Manager, Regional Manger of Ops, R HQ Manager
  • Ability and desire to grow in the organization (District Manager or R HQ Director)
  • Demonstrated success in driving results and execution with high performing teams
  • Strong written and verbal communication skills and able to work collaboratively with cross functional teams
  • Strong analytical and technical skills (use of Office Suite applications)
2

Store Operations Manager Resume Examples & Samples

  • Coordinate the cashiers to ensure compliance with the procedures RIS (Retail Information System) such as procedures for handling cash and credit cards, tax refunds, control and reconciliation of daily receipts, deposits of money
  • Coordinate the cashiers and sales teams to ensure the proper execution of all CRM procedures in accordance with the guidelines
  • Coordinate CRM Specialist to ensure the monitoring of the activities of CRM and related reporting
  • Monitor the activities of tailoring in terms of maximizing the efficiency of work and associated costs
  • According to the Global Store Manager and Store Sales Manager, prepare monthly rotational staff shifts and give to the payroll report absences (sickness, maternity, etc.)
  • Provide feedback to the Global Store Manager issues related to the staff and operations
  • Ensure compliance with security protocols in accordance with the statutory procedures
  • Manage relationships with suppliers in order to ensure the maintenance status of the equipment of retail space and the proper operation of the fire
  • Coordinate the Warehouse Manager to ensure proper oversight of the activities of the control / monitoring of the stock (inventories, handling goods) also in order to reconcile and minimize shrinkage
  • Support, in agreement with the Head of the warehouse, the Global Store Manager in making the required supply goods
  • Prepare statistical reports as required by the Retail Management
  • Attend the opening / closing of the store in rotation with the Global Store Manager and Store Sales Manager
  • Be an ambassador of Zegna in terms of image and style
  • Take the place of the Global Store Manager and Store Sales Manager in their absence
  • Manage meetings with the staff in the absence of the Store Manager and Store Global Sales Manager
  • Develop and maintain motivation and positive attitude of the staff
  • Participate in events to promote the Zegna brand and the store
  • At least 2 years of experience in a similar position
  • Experience in store management
  • Passion for retail
  • Knowledge of cashier, warehouse, tailoring procedures
  • Natural leadership
  • Stress resilience
3

Store Operations Manager Pearle Vision Resume Examples & Samples

  • Strong computer skills (Word, Excel, and Power Pointexperience) including database and spreadsheet design
  • Ability to gather, manipulate and analyze large amounts of data
  • Critical Thinking & Analytical skills
  • Demonstrated ability to work in a dynamic and rapidly changing environment
4

Dual Store Operations Manager Resume Examples & Samples

  • A minimum of 5 years of retail operations experience, preferably in a large department store
  • Ability to effectively plan and execute strategies
  • Ability to build partnerships and direct teams
5

Store Operations Manager Resume Examples & Samples

  • Support the Store Manager with all policies and procedures to streamline and safeguard the front and back of house
  • Manage the shop floor efficiency through operational support roles i.e. Cashiers or Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales
  • Assist the Store Manager in overseeing the Asset and Profit Protection function, influencing service delivery and minimising loss
  • Work closely with Department Managers regarding stock issues, such as deliveries
  • Cascade company communications to all members of the store team and lead by example when embracing brand message
6

Store Operations Manager Resume Examples & Samples

  • 3-5 years of specialty retail store operating experience
  • Strong verbal and written communication, leadership and management skills
  • Demonstrated ability to think objectively and strategically, understand business challenges, interpret themes from quantitative and qualitative data, and recommend and implement solutions
  • Collaborative team player working well with store lines, retail management and cross functional departments (Finance, Loss prevention, Human Resources, etc.) teams
  • Knowledge of retail store metrics including UPT, ADS, conversion rate
  • Advanced excel and power point skills
7

Store Operations Manager Resume Examples & Samples

  • Minimum of three years of operations/retail management experience with a two year college degree or equivalent upper-level retail management experience
  • Proven ability to plan, organize, prioritize, and manage multiple tasks efficiently
  • Strong negotiation skills
  • Proven ability to conduct effective Store walk-through's with Executive Leadership
8

Store Operations Manager Resume Examples & Samples

  • Develop and optimize processes for New Store, Relocation, and Remodel (NRR) activities, work with urgency and commitment to execute flawlessly for Field
  • Innovate and implement a world class merchandise flow process to support the delivery of The Sunglass Hut Experience, increase efficiencies, and increase profits
  • Build cross-functional relationships with corporate and field partners to proactively evolve best practices and store execution to attain retail excellence
  • Manage and lead broad store initiatives to maximize efficiency and consistency of in-store execution to achieve business goals and objectives
9

Store Operations Manager Resume Examples & Samples

  • Lead a team of store experts that will work as primary liaisons with applicable departments, assisting in developing, delivering and implementing initiatives and support tools
  • Develop a clear operational strategy and execution roadmap
  • Act as a thought leader for projects, driving change and building strong relationships across the organization
  • Work with cross-functional business partners to ensure store processes are efficient, executable, sustainable and scalable
  • Report on store operational KPIs and support field leadership in identifying training opportunities
  • Travel to Sephora stores to assess operations projects and advise on in store execution to evolve programs as business needs change
  • Oversee Operations training materials and program, supporting store and field leadership education as needed
  • Minimum 4 years retail store management experience, HQ Store Manager or above
  • Strong analytical aptitude including thorough understanding of financial statements and reporting of key performance indicators
  • Ability to manage multiple strategy projects in a fast paced, intense, results-oriented environment
10

In-store Operations Manager Resume Examples & Samples

  • Assist the Store Director in overseeing all operational and administrative functions within the store
  • Prepare operational analysis, KPI reports and recommendations in daily, weekly, monthly basis and setting up yearly assessments
  • Establish and maintain the highest standard of store environment in providing excellent & professional customer and after-sales services
  • Monitor and maintain inventory level, replenishment and transfer
  • Work with inventory control department for preparing the annual inventory and checking discrepancies
  • Implement specific back office action plans defined with the HQ and Store Director and guarantee follow up at store level
  • Ensure proper supervision, training and assistance to the cashiers, stockroom assistants and temporary staff, thus guaranteeing adequate coverage based on store needs
  • Handle uniforms, packaging and small stationery’s orders
  • Supervise all administrative procedures related to the merchandise flow
11

Store Operations Manager Resume Examples & Samples

  • Achieve Sales and Profit targets to ensure Company profitability
  • Pro-active management of the 'War Book'
  • Work with the District Operations Manager and Commercial Support Manager to control resources in line with budgeted costs to ensure Company profitability
  • Responsible for managing the Decorating Centre accounts within agreed Company guidelines and policy to minimize the risk of potential bad debt
  • Ensure the store maintains and operates the EPOS system within Company guidelines regarding financial transactions, purchasing and stock control to ensure optimum stock balance, security and customer service
  • Ensure all administration is carried out in line with Company procedures to maintain optimum store operation and customer service, including management of staff rotes and absence planner
  • Ensure Health & Safety standards are maintained to ensure the Company is in line with legislation and to comply with Company policy
  • Provide training to all new and existing staff where necessary to ensure a good standard of skills transfer, increase store sales and maintain a high level of customer service. Coach and support staff where necessary to ensure the completion of company objectives and maintain a high level of customer service
  • Carry out recruitment and selection procedures in liaison with District Operations Manager and HR to ensure that staffing levels are maintained with suitable personnel
  • Maintain a high level of security and full compliance with Company policies within the Decorating Centre regarding stock, monies and premises and bank any monies on a daily basis to minimize the potential of theft, stock loss and damage to Company property
  • Plan & undertake stock take duties as directed by the District Operations Manager to ensure accurate levels of stock within the store
  • Ensure Decorating Centre operating standards achieve the level of excellence required
  • Good knowledge and understanding of Company and competitors products
  • Ability to communicate effectively with staff, internal and external customers, external Reps and PPG personnel
  • Good understanding of Company EPOS and IT systems
  • Excellent leadership, coaching and motivational skills
  • Ability to work under pressure and on own initiative
  • Knowledge of Company Environmental, Health & Safety, Administration and Security procedures
  • Able to work as part of a team and on your own
  • Basic Computer literacy, ability to use other company software systems and general administration skills
  • Understanding of finance and budgetary management
  • Desirable previous DC experience
  • Essential previous sales experience
  • Desirable previous management experience
12

Store Operations Manager Resume Examples & Samples

  • Pro-active management of the ‘War Book&#8217
  • Responsible for managing the Decorating Centre accounts within agreed Company guidelines and policy to minimise the risk of potential bad debt
  • Ensure all administration is carried out in line with Company procedures to maintain optimum store operation and customer service, including management of staff rotas and absence planner
  • Maintain a high level of security and full compliance with Company policies within the Decorating Centre regarding stock, monies and premises and bank any monies on a daily basis to minimise the potential of theft, stock loss and damage to Company property
13

Store Operations Manager Resume Examples & Samples

  • Store Operations/Results: Accountable for flawless execution of all operational responsibilities, including, but not limited to, In Stock For the Customer (IS4TC), Planogram integrity, and Inventory Mgmt. Drive profitable sales and margin by fostering a sense of urgency in others to achieve their work
  • Leadership: Engage and inspire store teams to achieve maximum performance. Model behavior that fosters a sense of energy, ownership, teamwork and personal commitment. Regularly coach store associates and set clear performance expectations. Share responsibility for the “Manager on duty” program and all Sales driving initiatives
  • Model our Commitments: Put the Customer First, Take Appropriate Risks, Be Fast & Flexible, Raise the Bar and Challenge Yourself
  • People Management: Build relationships, Listen attentively, Create a culture of accountability, value diversity and inclusion
  • Selling & Customer Service: Anticipate service needs, Demonstrate adaptability, Foster open communication, Drive for results
  • Store Operations/Results: Analysis, Planning, Financial Acumen, Organizational skills
14

Store Operations Manager Resume Examples & Samples

  • Managing and leading all operational processes within the store to provide effective and efficient back office operations incorporating; training functions, HR, facilities and cash administration
  • Has a working knowledge of the Profit and Loss Statement (P&L) and the store KPIs and makes commercial decisions based on
  • No nine-to-five mentality
  • Minimum 18 months work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Operations Management responsibility
15

Store Operations Manager Resume Examples & Samples

  • Able to take initiative and lead the team if needed
  • Exceed sales goals
  • Follow transition calendar for seasonal merchandise
  • Customer service and product training for new hires
16

Store Operations Manager Resume Examples & Samples

  • Day-to-day troubleshooting of store related issues
  • Test new promotion offers, coupons, and POS functions
  • Communicate and resolve Customer Service issues
  • Collaborate weekly with HO partners to execute weekly Promotional Packets for owned and leased stores, along with writing a weekly selling focus
  • Research and manage client insurance claims
  • Manage operational aspects of new initiatives
  • Compile data for customized reporting and analysis based on business needs
  • Assist in the operational training of new District Managers
  • Has the ability to write field focused messages as well as aid in training updates for operational procedures
  • Problem solve and troubleshoot issues with a sense of urgency
  • Effectively deliver clear written and verbal communication; understanding and speaking to the appropriate audience
  • Collaborate with multiple departments, the store teams, and outside vendors to gain a broad understanding of the needs of the business
  • Approach initiatives with a global mindset and keen attention to detail
  • Multi-task projects in a fast-paced environment and adapt quickly to change
  • Exemplify strong planning and organizational skills
  • Analyze company reporting and resource tools to identify opportunities
  • Act as a Regional liaison between the field and the Home Office in support of Owned stores within a specific region of the company
  • Assist team on assigned projects which impact the Field and/or Home Office events as needed
  • Strong organizational skills and an attention to detail
  • Strong time management, planning, prioritization, and project management skills
  • Ability to follow directions, adapt quickly to change, multi-task, and problem solve
  • Ability to communicate with team members and departments at all levels
  • Desire to learn and develop, and grow the position beyond its core responsibilities
  • Enthusiasm to learn about all aspects of the business and retail industry
  • Experience in a corporate operations and/or retail is preferred
  • Ability to have a flexible schedule as needed
  • Analytical and problem solving skills
  • Computer Skills: MS Word, Outlook, Power Point and Excel
17

Store Operations Manager Resume Examples & Samples

  • Ability to manage and prioritize multiple tasks
  • Analytics Strong auditing
  • Communication - effective listening, speaking, reading, and writing skills
  • Strong computer- Manager PC, symbol unit, internet applications
  • Conflict resolution
  • Counseling
  • Evaluation and assessment
  • Recruit, retain, develop, and motivate a team to achieve performance objectives
  • Marketing and promotions
  • Math- ability to perform calculations
  • Merchandising
  • Strong organization
  • Supervisory
  • Responsible for securing the building and all assets of Academy; responsible for implementing all LP and merchandising guidelines to all departments
  • Monitors and enforces company policies, procedures, and safety rules
  • Performs store opening and store closing procedures as needed
  • Ensures standards for quality, customer service and health, and safety are met
  • Manages and motivates team to increase sales and ensure efficiency; directly supervises and directs department team lead and associates, identifies department priorities and assigns tasks
  • Maintains a strong working knowledge of Academy products
  • Analyzes sales figures and stock levels to identify sales opportunities and communicates needs to buying divisions
  • Assigns duties to associates and team leads; follows up on assignments to ensure Operations manager 2/25/9 their completion, assists with MOD responsibilities as needed
  • Attends manager meetings as scheduled
  • Chairs departmental meetings
  • Attends district, regional, corporate meetings and training sessions as needed
  • Assists with execution of in-store marketing promotions in conjunction with regional and corporate marketing personnel
  • Creates and analyzes weekly/monthly departmental schedules and sales plans and adjusts as necessary to accommodate workload relative to business needs
  • Audits all departmental processes and paperwork to ensure compliance with Academy policies and procedures
  • Follows all inventory control procedures, ensures proper inventory management processes are followed to maintain in-stock position within the department
  • Maintains awareness of market trends in the retail industry to understand forthcoming customer initiatives, seasonal changes, and monitor what local competitors are doing
  • Ensures ad sets, special promotions, displays, and events within the department are executed as directed
  • Manages front end staffing issues and assists with departmental staffing issues: recruits new hires, interviews potential staff; suggests pay increases, conducts performance reviews; and provides or organizes training and development
  • Develops and maintains strong working relationships with all associates within the department and store; communicates with HR on a regular basis
  • Reviews departmental reports (daily, weekly, monthly) to stay informed of the department’s sales performance
  • Tours the departmental sales floor regularly to inspect merchandising standards and to talk to team leads, associates, and customers to identify and resolve issues
  • Updates departmental team leads and associates on business performance, new initiatives, and other pertinent issues
  • Manages price integrity, audits and conducts price changes within the department
  • Monitors and directs housekeeping duties within the department to maintain the department
  • Monitors condition of fixtures within the department and orders fixtures as needed for projects or replacement
  • Assists with organization and cleanliness of receiving area and any additional storage areas
  • Promotes Academy locally by liaising with local schools, newspapers, youth leagues, and the community in general that pertain to their department
  • Monitors departmental expenses to ensure that store operates within budget, heavy emphasis on managing payroll
  • Ensures compliance and implementation of all Academy policies and procedures; to provide a safe, productive workplace for associates and customers; ensures compliance with local, state, and federal laws, emphasis on child labor laws, and ATF regulations
  • Reviews all corporate and in-store communication to establish daily, weekly, and monthly plans, and helps distribute and follow up on communications
  • Checks in firearms shipments and logs in according to firearms procedures as needed
  • Checks in security item shipments and reports discrepancies as needed
  • Plans schedules, department labor budgets, and monitors payroll to ensure that the store meets preset goals for labor, sales and productivity
  • Responsible for regular audits of time and attendance, firearms paperwork, associate files, etc. to prepare for operations audits
  • Manages maintenance needs and determines course of action, submits and processes work orders as needed
  • Assists with tracking departmental/store training programs; assists with training managers on new programs utilizing all training tools
18

Seasonal Store Operations Manager Resume Examples & Samples

  • Ensures that the seasonal stores consistently achieve or exceed sales, KPIs and profitability goals through the effective use of short term and long term planning and expense control
  • Lead, develop, and evaluate new seasonal store formats and strategies including optimization plans that respond to regional and geographical needs of the business
  • Partner with Marketing, Creative, Merchandising, and Supply Management to ensure, achievement of visual merchandising standards, concept execution and forecasts
  • Partner with Human Resources, IT and Finance to develop strategies for seasonal recruitment and training, technological requirements and business metrics to maximize business performance and achieve financial goals
  • Recruit, select, and train seasonal store managers through the talent management process
  • Create positive employee relations through building, directing, leading, and developing quality Seasonal Management and Store teams
  • Develop and train staff to ensure successful implementation of policies, practices and procedures while achieving established goals and objectives
  • Work in partnership with Harry and David's site selection vendor partner to identify seasonal store locations
  • Ensure a world class shopping experience exists for our customers through the effective execution of a selling and service culture by continually staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges
  • Drive operational excellence through timely monitoring of reports to meet or exceed all financial objectives with regards to expense control, store contribution, and labor management
  • Analyze and monitor daily reports and financial statements to inform the VP of Retail Strategy
  • Prepare, manage and monitor the seasonal stores forecast and budget
  • Off-Season activities will include support of other retail initiatives
19

Store Operations Manager Milano Resume Examples & Samples

  • Meeting or exceeding KPI targets and controlling operational expenses to maximize profit and minimise loss
  • Takes ownership and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
  • Has a working knowledge of the Profit and Loss Statement and the store KPIs and makes decisions based on
  • Minimum 2 years work experience in similar roles in retail environment
  • Preferable previous experience in Store Management roles
20

Store Operations Manager Resume Examples & Samples

  • Ensure the 100% in-store implementation of corporate operation guidelines and regulation policies
  • To monitor and support the in-store daily operation of inventory management, help store improving execution quality and efficiency to reach the final target
  • Follow up the store project (new open, closing, renovation, or relocation, etc.); timely communicate with different departments within the company and co-ordinate the action rundown plan with complete checking list so that the project can meet deadlines and standards
  • Ensure smooth daily operation for stores, control operational cost
  • Emerging operational projects
21

Store Operations Manager Resume Examples & Samples

  • Supervise the submission and publishing pipeline for the Oculus Store, evaluate submissions for quality, propose and implement policy updates
  • Work closely with the developer strategy team on launch strategy for tier 1 partners, advising on launch date, price, artwork, and marketing plan
  • Communicate submission progress across the Oculus Publishing team, highlighting risks, concerns, and blockers
  • Coordinate with Oculus cross-functional teams to iterate and optimize the design and operations of the submission and publishing process. Identify process improvements and translate developer needs into software features and capabilities
  • Supervise QA process, update test plans and procedures, triage bugs with partner engineering team as necessary
  • Configure and execute launches in content management system
  • Monitor store performance metrics and drive programs to amplify top applications and generate the best possible outcomes for developer success
  • 2+ years experience with digital content operations and distribution
  • Prior experience communicating with internal and external content creators
  • Proven ability to juggle multiple projects with tight deadlines while maintaining attention to detail
22

Store Operations Manager Paris Resume Examples & Samples

  • Drive operational excellence being accountable for efficiency and accuracy of day-to-day Back of House procedures and processes
  • Guarantee proper organization and accessibility of merchandise in the Stock Room in accordance with Moncler directives and procedures
  • Plan, undertake and be accountable for all aspects of inventory operations, monitoring loss-prevention and inventory discrepancies
  • Ensure the implementation and execution of after sales service procedures striving for excellent results
  • Be the point of contact with regard to transfers in and out
  • Have full ownership of cash/card handling and client data procedures; ensure correct data collection to strengthen relationships with Clients
  • Collect all data needed to have a clear understanding of all operations policies and procedures, in preparation to train colleagues and new hires
23

Store Operations Manager Resume Examples & Samples

  • Identifies training and development opportunities to execute strategy within department to meet Company training objectives and goals
  • Identifies and mentors future leaders
  • Implements change at the department and store level based on feedback provided by customers and associates as well as by assessing business needs
  • Oversees projects and tasks through to completion
  • Holds associates accountable for performance on assignments
  • Aligns all operational objectives to Company goals and priorities
  • Oversees the execution of departmental organization and display of merchandise to Company standards
  • Follows up with Senior Team Lead, Team Lead and other hourly associate assignments
  • Conducts floor walks
  • Implements change from notes taken during floor walks and utilizes business reports for analysis and store planning. Lead on Duty responsibilities, as assigned. Evaluates and provides feedback on associates and their work
  • Completes 4473 audits and signs off as final approver