Store Operations Manager Job Description
Store operations manager
provides sales support functions by processing salespersons’ stock orders, reporting overages/shortages/damaged merchandise, and ensuring good appearance of store and displays.
Store Operations Manager Duties & Responsibilities
To write an effective store operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included store operations manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Daily operations support of all equipment and services and repair
Manage all new store openings process execution
Manage all vendor engagements supporting Retail support, maintenance, to ensure cost effective and high quality service
Project Management – Lead special projects using Project Management skills (significant merchandise moves, new system rollouts and programs, etc)
According to the Global Store Manager and Store Sales Manager, prepare monthly rotational staff shifts and give to the payroll report absences (sickness, maternity)
Manage the sales floor efficiency through operational support roles Cashiers, Store Assistants and PT helpers to ensure they are effectively supporting the sales floor and enhancing customer experience and sales
Manage the Stockroom and all related policies and processes deliveries (potentially overnight), dispatches, inventory etc
Assist in tracking project progress/retail store capability set-up and facilitate senior management’s decision making in business policies/rules
Support retail system implementation as a subject matter expert and the development of related training materials
Support store team recruitment and performance management, including development of recruitment materials, performance measurement metrics, scorecard, etc
Store Operations Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Store Operations Manager
List any licenses or certifications required by the position: ITIL, WHIMIS, PMI, ASE, PMP
Education for Store Operations Manager
Typically a job would require a certain level of education.
Employers hiring for the store operations manager job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Business, Management, Associates, Computer Science, Wellness, Counseling, Nutrition, Business/Marketing, Marketing, Education
Skills for Store Operations Manager
Desired skills for store operations manager include:
Inventory software
Market and competition and an orientation to profitability and established targets
Order processing systems
Administration and Security procedures
Company Environmental
Health & Safety
Academy products
All in-store sample merchandise
Special occasion merchandise available to the customer
Stock management and stock control operative system
Desired experience for store operations manager includes:
Participate in project execution hindsighting and identify opportunities for improvement
Minimum 4 years of experience in retail store management and 4 years in corporate store support function, preferably in beauty product
Highly organized and able to adapt quickly to changing priorities and work a flexible schedule
Strong leadership and skilled in anticipating & solving problems
Excellent interpersonal skills and ability to work with different levels of management and build partnership
Experienced in new store opening
Store Operations Manager Examples
1
Store Operations Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a store operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for store operations manager
- Primary contact for customer complaints
- Creates and communicates store, district, regional, and divisional sales and labor plans
- Sets short and long term goals to leverage payroll and maximize results in all stores
- Develops reporting and recaps to track all store level KPIs
- Coordinate and execute approved strategies, ensuring appropriate initiative prioritization
- Establish processes and tools to efficiently analyze overall effectiveness of current processes
- Track feedback from the field to generate improvements in future projects and initiatives
- Recommend solutions and enhancements to known field technical challenges
- Track project status against key milestones and evaluate ability to achieve timeline
- Identify issues and maintain ongoing log
Qualifications for store operations manager
- Coordinate issue resolution actions
- Serve as Operations SME on cross-functional project teams as needed
- Provides communication content for all projects and initiatives to the Communication Team
- Payroll/Scheduling Model
- Lead all new store openings, remodels and closings through collaboration and partnership with Marketing, P & A, Store Finance and Field Management team
- Manage day to day cross functional teams to ensure end to end process is implemented
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Store Operations Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a store operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for store operations manager
- Accountable for ensuring new, relocation and closing store process are updated quarterly
- Manage store development budget components
- Responsible for meeting with executive team to discuss opportunities and risks of new stores
- Ensure communication to store management team and staff to review and discuss any policy updates that occur
- Conduct weekly management meetings with support staff management
- Provide training and feedback when policies are not followed
- Ensure supervision of support associates, providing daily schedule, and task requirements
- Support in maximizing efficiency of staff through understanding and use of a master calendar, incoming shipping reports, and monitoring of processes, ensuring the most efficient use of schedule, and team
- Work Department Managers to maximize efficient floor coverage, through scheduling, based on traffic flow, store hours, zoning, and associate availability
- Schedule monthly operations calendar
Qualifications for store operations manager
- Maintain maintenance schedule of outside contractors
- Oversee POS functions so that policy and procedures are followed
- Experience managing outside vendors and contractors (HVAC, Electrical, plumbing, lighting)
- Flexible to deadline demands handling various tasks
- High school education required, college diploma preferred
- Knowledge of club operations, receiving, merchandise, loss prevention, maintenance, front end, personnel and cash office procedures
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Store Operations Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a store operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for store operations manager
- Provides run the business support for all Oakley store retail locations
- Manages current state support and strategic definition of future enhancements for in-store technology and applications (including POS, tablets, and digital tools)
- Provides reporting, inventory management, and application support as needed
- Updates & maintains Retail POS master data
- Manages store fleet truck program and offsite storage management
- Assists with the management and forecasting of budgets as necessary
- Develops sustainment and onboarding processes for associate and customer experience changes initiated through changes and enhancements to in store technology
- Manages other projects that improve store performance on an as-needed basis
- Provides stores support and services, upholding our service level agreement
- Represents the voice of the field/stores by developing a working knowledge of store operations and execution via quarterly visits to field/stores and working in stores twice a quarter
Qualifications for store operations manager
- 3 + years in a high volume retail supervisory role
- Excellent prioritization skills with clear focus on results
- Ability to anticipate and manage issues
- Strong analytical and data management roles including use of Excel
- Experience in program management or project management roles
- Minimum 5+ years of leadership and project management experience, preferably in a retail setting
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Store Operations Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of store operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for store operations manager
- Monitor store P&L with primary focus on storewide controllable expense metrics and partner with leadership to ensure they are equipped to make informed decisions regarding expenses
- Assist in other duties in the store such as running the sales floor and performing manager on duty functions when needed
- Ensuring seamless operations within the store to support achievement of all store goals
- Acting as lead administrator for repair and maintenance requests, facilities, inventory control, order processing and order management, Click and Pickup, delivery, scheduling in partnership with the General Manager, register and money processes, ordering supplies and store safety
- Has the ability to write field focused messages aid in training updates for operational procedures
- Use time management skills to deliver on time and value added information to stores and field partners to enhance systems and processes
- Build effective team and create environment that motivates greater productivity
- Develops efficiency initiatives in alignment with Operations strategy to help stores operate
- Develops and owns all Daily Operating Policies and Procedures in collaboration with business partners
- Guides the implementation of strategic initiatives to the stores, considering workload, the customer and employee experience
Qualifications for store operations manager
- Minimum High school education required, Associates and/or Bachelors Degree preferred
- 3 + years in a retail supervisory role as a General Manager in a Retail environment and/or as Assistant Manager in a High Volume Retail /Warehouse Environment
- Computer – Manager PC, Symbol unit, internet applications'
- 18 months Operations experience
- You love to engage with people
- You have at least five years of leadership and coaching experience where you’ve focused on developing and nurturing your team to achieve goals together
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Store Operations Manager Job Description
Job Description Example
Our growing company is looking to fill the role of store operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for store operations manager
- Collaborate with internal and external resources to manage onboarding of stores including new store builds, re-locations and closures
- Collaborates with other Supply Chain resources regarding process definition
- Designs and implements measurement techniques to identify adherence to performance metrics, inventory & quality processes and programs
- Leads inventory & quality projects, including system enhancements and/or changes, new or revisions to existing programs and/or processes
- Work closely with the Field Leadership and cross functional business partner to identify all operational support necessary in all areas of Store Operations, Policy and Procedure, Store Productivity, New Store Openings, and Inventory Management
- Create project plans and budgets and deliver projects within planned costs
- Travel to stores for assessing and collecting feedback to improve all aspects of store operations to include operational practices and payroll improvement
- Respond quickly to miscellaneous field issues during and after business hours
- Assist in managing field workload through the gatekeeper functions
- Create daily and weekly communication messages to stores that support company business objectives and initiatives
Qualifications for store operations manager
- You understand retail is an ever-changing industry and you possess strong time management and organizational skills to lead your store team to achieve excellent results
- People say you have a heart for service
- You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience
- You take pride in your work
- Able to work independently, manage competing priorities in a fast-paced environment
- Coordinate, prioritize, and balance multiple projects simultaneously, maintaining flexibility and focus